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If you need help, reach out to us via chat in mobile or online banking. This is the fastest and most secure way to connect with us. If you are unable to use chat, please hold. If you're having trouble logging in to online, mobile banking, or our authenticator app, please press 1. Press 2 for suspected fraud or scams. For home loans, including your offset account, press 3. For transaction and savings accounts, cash management accounts, term deposits, or credit cards, please press 4. For for assistance with most inquiries, the fastest and most secure way to get help is via our chat team in mobile or online banking, available seven days a week. Our phone team can only assist with a limited number of inquiries. If you are unable to use chat, please hold, and one of our consultants will be with you shortly. For everyday transaction accounts and debit cards, please press 1. For credit cards, please press 2. For term deposits, please press 3. For cash management and accelerator accounts, including self managed super funds or those linked with your investment or trading accounts, please press 4. For business save Our office is currently closed for phone calls. In the meantime, online support is available in our help center. Visit macquarie.com.au/help. There, you'll find a range of articles to help you use Macquarie products and services, including Macquarie online. Customers with home loans and everyday banking accounts can contact us at any time via chat in the Macquarie mobile banking app or Macquarie online banking. Our team is available for most queries from Monday to Friday, 8AM to 8PM Sydney time. 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If you need help, reach out to us via chat in mobile or online banking. This is the fastest and most secure way to connect with us. If you are unable to use chat, please hold. If you're having trouble logging in to online, mobile banking, or our authenticator app, please press 1.\n\nPress 2 for suspected fraud or scams. For home loans, including your offset account, press 3. For transaction and savings accounts, cash management accounts, term deposits, or credit cards, please press 4. For for assistance with most inquiries, the fastest and most secure way to get help is via our chat team in mobile or online banking, available seven days a week. Our phone team can only assist with a limited number of inquiries.\n\nIf you are unable to use chat, please hold, and one of our consultants will be with you shortly. For everyday transaction accounts and debit cards, please press 1. For credit cards, please press 2. For term deposits, please press 3. For cash management and accelerator accounts, including self managed super funds or those linked with your investment or trading accounts, please press 4.\n\nFor business save Our office is currently closed for phone calls. In the meantime, online support is available in our help center. Visit macquarie.com.au/help. There, you'll find a range of articles to help you use Macquarie products and services, including Macquarie online. Customers with home loans and everyday banking accounts can contact us at any time via chat in the Macquarie mobile banking app or Macquarie online banking.\n\nOur team is available for most queries from Monday to Friday, 8AM to 8PM Sydney time. Queries via chat submit","paragraphs":[{"sentences":[{"text":"Welcome to Macquarie.","start":1.04,"end":2.26,"sentiment":"positive","sentiment_score":0.3657870590686798},{"text":"If you need help, reach out to us via chat in mobile or online banking.","start":3.4399998,"end":8.18,"sentiment":"neutral","sentiment_score":0.30286322136720023},{"text":"This is the fastest and most secure way to connect with us.","start":9.04,"end":12.42,"sentiment":"positive","sentiment_score":0.5537412787477175},{"text":"If you are unable to use chat, please hold.","start":13.12,"end":15.995,"sentiment":"neutral","sentiment_score":-0.31513211793369716},{"text":"If you're having trouble logging in to online, mobile banking, or our authenticator app, please press 1.","start":16.695,"end":23.355,"sentiment":"neutral","sentiment_score":-0.18399901249829462}],"sentiment":"neutral","sentiment_score":0.11287558158593518,"num_words":56,"start":1.04,"end":23.355},{"sentences":[{"text":"Press 2 for suspected fraud or scams.","start":23.895,"end":26.395,"sentiment":"neutral","sentiment_score":-0.2007246549640383},{"text":"For home loans, including your offset account, press 3.","start":27.175,"end":30.92,"sentiment":"neutral","sentiment_score":-0.06564129557874468},{"text":"For transaction and savings accounts, cash management accounts, term deposits, or credit cards, please press 4.","start":31.54,"end":38.92,"sentiment":"neutral","sentiment_score":-0.04279472364578396},{"text":"For for assistance with most inquiries, the fastest and most secure way to get help is via our chat team in mobile or online banking, available seven days a week.","start":39.46,"end":50.335,"sentiment":"neutral","sentiment_score":0.23009804139534631},{"text":"Our phone team can only assist with a limited number of inquiries.","start":51.035,"end":54.815,"sentiment":"neutral","sentiment_score":-0.013764094250897566}],"sentiment":"neutral","sentiment_score":0.05482719307513656,"num_words":74,"start":23.895,"end":54.815},{"sentences":[{"text":"If you are unable to use chat, please hold, and one of our consultants will be with you shortly.","start":55.995,"end":61.4,"sentiment":"neutral","sentiment_score":-0.10844035740745694},{"text":"For everyday transaction accounts and debit cards, please press 1.","start":62.260002,"end":66.6,"sentiment":"neutral","sentiment_score":-0.017044655047357082},{"text":"For credit cards, please press 2.","start":67.22,"end":69.56,"sentiment":"neutral","sentiment_score":-0.010088631883263588},{"text":"For term deposits, please press 3.","start":70.1,"end":72.535,"sentiment":"neutral","sentiment_score":-0.013276848631600538},{"text":"For cash management and accelerator accounts, including self managed super funds or those linked with your investment or trading accounts, please press 4.","start":73.155,"end":82.695,"sentiment":"neutral","sentiment_score":-0.03385707930378292}],"sentiment":"neutral","sentiment_score":-0.049214360129553825,"num_words":64,"start":55.995,"end":82.695},{"sentences":[{"text":"For business save Our office is currently closed for phone calls.","start":83.235,"end":87.06,"sentiment":"neutral","sentiment_score":-0.2573572766374458},{"text":"In the meantime, online support is available in our help center.","start":87.939995,"end":92.119995,"sentiment":"neutral","sentiment_score":-0.0717697570269758},{"text":"Visit macquarie.com.au/help.","start":92.82,"end":96.28,"sentiment":"neutral","sentiment_score":0.049515603110194206},{"text":"There, you'll find a range of articles to help you use Macquarie products and services, including Macquarie online.","start":96.899994,"end":103.035,"sentiment":"neutral","sentiment_score":0.18541522903574836},{"text":"Customers with home loans and everyday banking accounts can contact us at any time via chat in the Macquarie mobile banking app or Macquarie online banking.","start":103.975,"end":113.515,"sentiment":"neutral","sentiment_score":0.13013455672905996}],"sentiment":"neutral","sentiment_score":0.04705303578692324,"num_words":68,"start":83.235,"end":113.515},{"sentences":[{"text":"Our team is available for most queries from Monday to Friday, 8AM to 8PM Sydney time.","start":114.38894,"end":120.96893,"sentiment":"neutral","sentiment_score":0.279653362929821},{"text":"Queries via chat submit","start":121.66894,"end":123.26394,"sentiment":"neutral","sentiment_score":0.048318673856556416}],"sentiment":"neutral","sentiment_score":0.2333864251151681,"num_words":20,"start":114.38894,"end":123.26394}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Macquarie. If you need help, reach out to us via chat in mobile or online banking. This is the fastest and most secure way to connect with us. If you are unable to use chat, please hold. If you're having trouble logging in to online, mobile banking, or our authenticator app, please press 1.\n\nPress 2 for suspected fraud or scams. For home loans, including your offset account, press 3. For transaction and savings accounts, cash management accounts, term deposits, or credit cards, please press 4. For for assistance with most inquiries, the fastest and most secure way to get help is via our chat team in mobile or online banking, available seven days a week. Our phone team can only assist with a limited number of inquiries.\n\nIf you are unable to use chat, please hold, and one of our consultants will be with you shortly. For everyday transaction accounts and debit cards, please press 1. For credit cards, please press 2. For term deposits, please press 3. For cash management and accelerator accounts, including self managed super funds or those linked with your investment or trading accounts, please press 4.\n\nFor business save Our office is currently closed for phone calls. In the meantime, online support is available in our help center. Visit macquarie.com.au/help. There, you'll find a range of articles to help you use Macquarie products and services, including Macquarie online. Customers with home loans and everyday banking accounts can contact us at any time via chat in the Macquarie mobile banking app or Macquarie online banking.\n\nOur team is available for most queries from Monday to Friday, 8AM to 8PM Sydney time. 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Customers can press a number for inquiries and the fastest and most secure way to get help is via the chat team. The office is closed for phone calls but online support is available for customers to use."},"intents":{"segments":[{"text":"If you need help, reach out to us via chat in mobile or online banking. 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