{"metadata":{"transaction_key":"deprecated","request_id":"019fcf37-a15e-73e2-b9f7-0e6478837329","sha256":"fe9edb7612fb17021726740730a92800db6df7b92c0b9bb81a2dd2126cd8537c","created":"2026-08-04T23:59:18.268Z","duration":6.1919374,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":20,"output_tokens":20},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":20,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good morning. This is Airtel accounts. May I speak to Jaya?","confidence":0.99902344,"words":[{"word":"hi","start":2.24,"end":2.56,"confidence":0.99560547,"punctuated_word":"Hi.","sentiment":"positive","sentiment_score":0.6434724926948547},{"word":"good","start":2.56,"end":2.8,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.8488559722900391},{"word":"morning","start":2.8,"end":3.3,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.7171158790588379},{"word":"this","start":3.4399998,"end":3.76,"confidence":1.0,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.39226022362709045},{"word":"is","start":3.76,"end":4.0,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2909668982028961},{"word":"airtel","start":4.0,"end":4.48,"confidence":0.9550781,"punctuated_word":"Airtel","sentiment":"positive","sentiment_score":0.4038493037223816},{"word":"accounts","start":4.48,"end":4.88,"confidence":0.8713379,"punctuated_word":"accounts.","sentiment":"neutral","sentiment_score":0.24958209693431857},{"word":"may","start":4.88,"end":5.12,"confidence":1.0,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.0919337198138237},{"word":"i","start":5.12,"end":5.2,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05113612115383148},{"word":"speak","start":5.2,"end":5.44,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.06289864331483841},{"word":"to","start":5.44,"end":5.68,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06512494385242462},{"word":"jaya","start":5.68,"end":6.18,"confidence":0.94873047,"punctuated_word":"Jaya?","sentiment":"neutral","sentiment_score":0.057611748576164246}],"paragraphs":{"transcript":"\nHi. Good morning. This is Airtel accounts. May I speak to Jaya?","paragraphs":[{"sentences":[{"text":"Hi.","start":2.24,"end":2.56,"sentiment":"positive","sentiment_score":0.6434724926948547},{"text":"Good morning.","start":2.56,"end":3.3,"sentiment":"positive","sentiment_score":0.7829859256744385},{"text":"This is Airtel accounts.","start":3.4399998,"end":4.88,"sentiment":"positive","sentiment_score":0.3341646306216717},{"text":"May I speak to Jaya?","start":4.88,"end":6.18,"sentiment":"neutral","sentiment_score":0.0657410353422165}],"sentiment":"neutral","sentiment_score":0.3229006702701251,"num_words":12,"start":2.24,"end":6.18}]}}]},{"alternatives":[{"transcript":"Hello?","confidence":0.6690674,"words":[{"word":"hello","start":4.64,"end":5.14,"confidence":0.6690674,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.07895834743976593}],"paragraphs":{"transcript":"\nHello?","paragraphs":[{"sentences":[{"text":"Hello?","start":4.64,"end":5.14,"sentiment":"neutral","sentiment_score":0.07895834743976593}],"sentiment":"neutral","sentiment_score":0.07895834743976593,"num_words":1,"start":4.64,"end":5.14}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good morning. This is Airtel accounts.\n\nChannel 1: Hello?\n\nChannel 0: May I speak to Jaya?","paragraphs":[{"sentences":[{"text":"Hi.","start":2.24,"end":2.56,"sentiment":"positive","sentiment_score":0.6434724926948547},{"text":"Good morning.","start":2.56,"end":3.3,"sentiment":"positive","sentiment_score":0.7829859256744385},{"text":"This is Airtel accounts.","start":3.4399998,"end":4.88,"sentiment":"positive","sentiment_score":0.3341646306216717}],"sentiment":"positive","sentiment_score":0.5065861237900597,"channel":0,"num_words":7,"start":2.24,"end":4.88},{"sentences":[{"text":"Hello?","start":4.64,"end":5.14,"sentiment":"neutral","sentiment_score":0.07895834743976593}],"sentiment":"neutral","sentiment_score":0.07895834743976593,"channel":1,"num_words":1,"start":4.64,"end":5.14},{"sentences":[{"text":"May I speak to Jaya?","start":4.88,"end":6.18,"sentiment":"neutral","sentiment_score":0.0657410353422165}],"sentiment":"neutral","sentiment_score":0.0657410353422165,"channel":0,"num_words":5,"start":4.88,"end":6.18}]},"summary":{"result":"success","short":"Hi. Good morning. This is Airtel accounts. Hello? May I speak to Jaya?"},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hi. Good morning.","start_word":0,"end_word":2,"sentiment":"positive","sentiment_score":0.7140065431594849},{"text":"This is Airtel accounts. Hello? May I speak to Jaya?","start_word":3,"end_word":12,"sentiment":"neutral","sentiment_score":0.17692860960960388}],"average":{"sentiment":"neutral","sentiment_score":0.311198091506958}}}}