{"metadata":{"transaction_key":"deprecated","request_id":"019f5e6b-fcb2-77f3-8900-c431d501fcb3","sha256":"da71d6da3cabe076b865cf457b990875c4e7f4b43c2453f100c6f70d2a737480","created":"2026-07-14T02:19:24.619Z","duration":29.447937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":44,"output_tokens":44},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":44,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hello. This is Echo, personal assistant to Scott Holtzberger. How may I assist you today? Hi. I just wanna check if you're still there. Can you hear me alright?","confidence":1.0,"words":[{"word":"hello","start":1.68,"end":2.1799998,"confidence":0.9970703,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.21579916775226593},{"word":"this","start":2.48,"end":2.72,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.2838491201400757},{"word":"is","start":2.72,"end":2.96,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2379448115825653},{"word":"echo","start":2.96,"end":3.46,"confidence":0.9321289,"punctuated_word":"Echo,","sentiment":"neutral","sentiment_score":0.26568105816841125},{"word":"personal","start":3.52,"end":4.0,"confidence":0.9873047,"punctuated_word":"personal","sentiment":"neutral","sentiment_score":0.26188743114471436},{"word":"assistant","start":4.0,"end":4.3199997,"confidence":0.9892578,"punctuated_word":"assistant","sentiment":"neutral","sentiment_score":0.2392974942922592},{"word":"to","start":4.3199997,"end":4.56,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.3159523904323578},{"word":"scott","start":4.56,"end":4.7999997,"confidence":0.99902344,"punctuated_word":"Scott","sentiment":"neutral","sentiment_score":0.31006768345832825},{"word":"holtzberger","start":4.7999997,"end":5.2999997,"confidence":0.9094238,"punctuated_word":"Holtzberger.","sentiment":"neutral","sentiment_score":0.28963711857795715},{"word":"how","start":5.7599998,"end":5.92,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.5755724906921387},{"word":"may","start":5.92,"end":6.16,"confidence":1.0,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.5350406765937805},{"word":"i","start":6.16,"end":6.24,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.5694977045059204},{"word":"assist","start":6.24,"end":6.56,"confidence":1.0,"punctuated_word":"assist","sentiment":"positive","sentiment_score":0.48212212324142456},{"word":"you","start":6.56,"end":6.7999997,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4883142113685608},{"word":"today","start":6.7999997,"end":7.2999997,"confidence":1.0,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.4568493366241455},{"word":"hi","start":17.855,"end":18.355,"confidence":0.9160156,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.002555832266807556},{"word":"i","start":18.495,"end":18.655,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2544228732585907},{"word":"just","start":18.655,"end":18.895,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.21899035573005676},{"word":"wanna","start":18.895,"end":19.135,"confidence":0.93359375,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.16113269329071045},{"word":"check","start":19.135,"end":19.375,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.2226392924785614},{"word":"if","start":19.375,"end":19.535,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.31132030487060547},{"word":"you're","start":19.535,"end":19.695,"confidence":1.0,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.31868991255760193},{"word":"still","start":19.695,"end":19.935,"confidence":1.0,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.4120510518550873},{"word":"there","start":19.935,"end":20.402937,"confidence":0.9995117,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.3316543698310852},{"word":"can","start":20.402937,"end":20.517937,"confidence":1.0,"punctuated_word":"Can","sentiment":"negative","sentiment_score":-0.36811935901641846},{"word":"you","start":20.517937,"end":20.632936,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.3729600012302398},{"word":"hear","start":20.632936,"end":20.882936,"confidence":1.0,"punctuated_word":"hear","sentiment":"negative","sentiment_score":-0.3604181706905365},{"word":"me","start":20.882936,"end":21.122936,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.2851751446723938},{"word":"alright","start":21.122936,"end":21.622936,"confidence":0.9921875,"punctuated_word":"alright?","sentiment":"neutral","sentiment_score":-0.1649114191532135}],"paragraphs":{"transcript":"\nHello. This is Echo, personal assistant to Scott Holtzberger. How may I assist you today? Hi. I just wanna check if you're still there.\n\nCan you hear me alright?","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.21579916775226593},{"text":"This is Echo, personal assistant to Scott Holtzberger.","start":2.48,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.2755396384745836},{"text":"How may I assist you today?","start":5.7599998,"end":7.2999997,"sentiment":"positive","sentiment_score":0.5178994238376617},{"text":"Hi.","start":17.855,"end":18.355,"sentiment":"neutral","sentiment_score":0.002555832266807556},{"text":"I just wanna check if you're still there.","start":18.495,"end":20.402937,"sentiment":"neutral","sentiment_score":-0.2788626067340374}],"sentiment":"neutral","sentiment_score":0.13746532487372556,"num_words":24,"start":1.68,"end":20.402937},{"sentences":[{"text":"Can you hear me alright?","start":20.402937,"end":21.622936,"sentiment":"neutral","sentiment_score":-0.3103168189525604}],"sentiment":"neutral","sentiment_score":-0.3103168189525604,"num_words":5,"start":20.402937,"end":21.622936}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. This is Echo, personal assistant to Scott Holtzberger. How may I assist you today? Hi. I just wanna check if you're still there.\n\nCan you hear me alright?","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.21579916775226593},{"text":"This is Echo, personal assistant to Scott Holtzberger.","start":2.48,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.2755396384745836},{"text":"How may I assist you today?","start":5.7599998,"end":7.2999997,"sentiment":"positive","sentiment_score":0.5178994238376617},{"text":"Hi.","start":17.855,"end":18.355,"sentiment":"neutral","sentiment_score":0.002555832266807556},{"text":"I just wanna check if you're still there.","start":18.495,"end":20.402937,"sentiment":"neutral","sentiment_score":-0.2788626067340374}],"sentiment":"neutral","sentiment_score":0.13746532487372556,"channel":1,"num_words":24,"start":1.68,"end":20.402937},{"sentences":[{"text":"Can you hear me alright?","start":20.402937,"end":21.622936,"sentiment":"neutral","sentiment_score":-0.3103168189525604}],"sentiment":"neutral","sentiment_score":-0.3103168189525604,"channel":1,"num_words":5,"start":20.402937,"end":21.622936}]},"summary":{"result":"success","short":"Hello. This is Echo, personal assistant to Scott Holtzberger. How may I assist you today? Hi. I just wanna check if you're still there. Can you hear me alright?"},"intents":{"segments":[{"text":"Can you hear me alright?","start_word":24,"end_word":28,"intents":[{"intent":"Help customer","confidence_score":0.00012829782}]}]},"sentiments":{"segments":[{"text":"Hello. This is Echo, personal assistant to Scott Holtzberger.","start_word":0,"end_word":8,"sentiment":"neutral","sentiment_score":0.2706763446331024},{"text":"How may I assist you today?","start_word":9,"end_word":14,"sentiment":"positive","sentiment_score":0.5091780424118042},{"text":"Hi. I just wanna check if you're still there. Can you hear me alright?","start_word":15,"end_word":28,"sentiment":"neutral","sentiment_score":-0.25916680693626404}],"average":{"sentiment":"neutral","sentiment_score":0.04369820789857344}}}}