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It's Anthony. How are you? That's alright. Yeah.\n\nI'm alright. Have we had anything for this lady? Is it worth me calling her? No. No worries.\n\nI mean, she got a mobile or something? All public service got a mobile? Right. I'm just I'm as I said, I'm jumping on a plane on Sunday. I'd love to get this done today or tomorrow.\n\nI mean, I just can't physically understand what is going on. And thank you very much. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Okay.","start":2.96,"end":3.36,"sentiment":"neutral","sentiment_score":0.08153897523880005},{"text":"It's Anthony.","start":3.36,"end":4.0,"sentiment":"neutral","sentiment_score":0.09592144563794136},{"text":"How are you?","start":4.0,"end":4.74,"sentiment":"neutral","sentiment_score":0.1556659738222758},{"text":"That's alright.","start":10.16,"end":10.9,"sentiment":"neutral","sentiment_score":0.22773848474025726},{"text":"Yeah.","start":11.44,"end":11.759999,"sentiment":"neutral","sentiment_score":0.05905424803495407}],"sentiment":"neutral","sentiment_score":0.13943455616633096,"num_words":9,"start":2.96,"end":11.759999},{"sentences":[{"text":"I'm alright.","start":11.759999,"end":12.42,"sentiment":"neutral","sentiment_score":0.09288301691412926},{"text":"Have we had anything for this lady?","start":12.915,"end":14.455,"sentiment":"neutral","sentiment_score":0.016069338790008},{"text":"Is it worth me calling her?","start":22.275002,"end":23.895,"sentiment":"neutral","sentiment_score":-0.10974777986605962},{"text":"No.","start":28.839998,"end":29.0,"sentiment":"neutral","sentiment_score":-0.07975669205188751},{"text":"No worries.","start":29.0,"end":29.4,"sentiment":"neutral","sentiment_score":-0.06726152449846268}],"sentiment":"neutral","sentiment_score":-0.03191750082704756,"num_words":18,"start":11.759999,"end":29.4},{"sentences":[{"text":"I mean, she got a mobile or something?","start":29.4,"end":31.0,"sentiment":"neutral","sentiment_score":-0.06694900244474411},{"text":"All public service got a mobile?","start":31.0,"end":32.54,"sentiment":"neutral","sentiment_score":-0.13814393803477287},{"text":"Right.","start":37.239998,"end":37.739998,"sentiment":"neutral","sentiment_score":-0.03846418857574463},{"text":"I'm just I'm as I said, I'm jumping on a plane on Sunday.","start":39.559998,"end":41.96,"sentiment":"neutral","sentiment_score":-0.015615685914571468},{"text":"I'd love to get this done today or tomorrow.","start":41.96,"end":43.835,"sentiment":"neutral","sentiment_score":0.12278408226039675}],"sentiment":"neutral","sentiment_score":-0.01353694629427549,"num_words":37,"start":29.4,"end":43.835},{"sentences":[{"text":"I mean, I just can't physically understand what is going on.","start":43.835,"end":47.135,"sentiment":"neutral","sentiment_score":-0.24889598109505393},{"text":"And thank you very much.","start":50.875,"end":52.255,"sentiment":"neutral","sentiment_score":-0.05071461722254753},{"text":"Cheers.","start":53.515,"end":53.995,"sentiment":"neutral","sentiment_score":0.2114480584859848},{"text":"Bye.","start":53.995,"end":54.495,"sentiment":"neutral","sentiment_score":0.1619400978088379}],"sentiment":"neutral","sentiment_score":-0.1454467067701949,"num_words":18,"start":43.835,"end":54.495}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Alex speaking. It's Servin Consulting.\n\nChannel 1: Okay. It's Anthony. How are you?\n\nChannel 0: Hi, Anthony. Sorry. I'm using a new phone system, so you didn't come up. Sorry about that. I'm\n\nChannel 1: That's\n\nChannel 0: alright.\n\nChannel 1: alright.\n\nChannel 0: How are you?\n\nChannel 1: Yeah. I'm alright. Have we had anything for this lady?\n\nChannel 0: I've heard nothing, and I tried calling again, and I haven't got in. I yeah. I'd I'd I'll give her another call now.\n\nChannel 1: Is it worth me calling her?\n\nChannel 0: I don't think it's gonna make any difference. If she's not picking up for me, I don't think she'll pick up for you.\n\nChannel 1: No. No worries. I mean, she got a mobile or something? All public service got\n\nChannel 0: I\n\nChannel 1: a\n\nChannel 0: don't\n\nChannel 1: mobile?\n\nChannel 0: I don't have a mobile phone. They don't give out that stuff, unfortunately.\n\nChannel 1: Right. I'm just I'm as I said, I'm jumping on a plane on Sunday. I'd love to get this done today or\n\nChannel 0: Yeah.\n\nChannel 1: tomorrow.\n\nChannel 0: I\n\nChannel 1: I\n\nChannel 0: know.\n\nChannel 1: mean, I just can't\n\nChannel 0: I know.\n\nChannel 1: physically understand what is going on.\n\nChannel 0: No. I yeah. Look. I'll give I'll give her another call. No\n\nChannel 1: And thank you very much.\n\nChannel 0: worries. Cheers.\n\nChannel 1: Cheers. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.04053062945604324},{"text":"Alex speaking.","start":0.79999995,"end":1.28,"sentiment":"neutral","sentiment_score":0.030612546019256115},{"text":"It's Servin Consulting.","start":1.28,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.053124996523062386}],"sentiment":"neutral","sentiment_score":0.04352178517729044,"channel":0,"num_words":6,"start":0.39999998,"end":2.1799998},{"sentences":[{"text":"Okay.","start":2.96,"end":3.36,"sentiment":"neutral","sentiment_score":0.08153897523880005},{"text":"It's Anthony.","start":3.36,"end":4.0,"sentiment":"neutral","sentiment_score":0.09592144563794136},{"text":"How are you?","start":4.0,"end":4.74,"sentiment":"neutral","sentiment_score":0.1556659738222758}],"sentiment":"neutral","sentiment_score":0.1233966313302517,"channel":1,"num_words":6,"start":2.96,"end":4.74},{"sentences":[{"text":"Hi, Anthony.","start":4.7999997,"end":5.6,"sentiment":"neutral","sentiment_score":0.02439927961677313},{"text":"Sorry.","start":5.6,"end":6.0,"sentiment":"neutral","sentiment_score":-0.08814491331577301},{"text":"I'm using a new phone system, so you didn't come up.","start":6.0,"end":8.96,"sentiment":"neutral","sentiment_score":-0.13595422018658032},{"text":"Sorry about that.","start":8.96,"end":9.92,"sentiment":"neutral","sentiment_score":-0.1446737920244535},{"text":"I'm","start":9.92,"end":10.16,"sentiment":"neutral","sentiment_score":0.08673154562711716}],"sentiment":"neutral","sentiment_score":-0.1045629225878252,"channel":0,"num_words":18,"start":4.7999997,"end":10.16},{"sentences":[{"text":"That's","start":10.16,"end":10.4,"sentiment":"neutral","sentiment_score":0.2368592619895935}],"sentiment":"neutral","sentiment_score":0.2368592619895935,"channel":1,"num_words":1,"start":10.16,"end":10.4},{"sentences":[{"text":"alright.","start":10.16,"end":10.48,"sentiment":"neutral","sentiment_score":0.15309546887874603}],"sentiment":"neutral","sentiment_score":0.15309546887874603,"channel":0,"num_words":1,"start":10.16,"end":10.48},{"sentences":[{"text":"alright.","start":10.4,"end":10.9,"sentiment":"neutral","sentiment_score":0.21861770749092105}],"sentiment":"neutral","sentiment_score":0.21861770749092105,"channel":1,"num_words":1,"start":10.4,"end":10.9},{"sentences":[{"text":"How are you?","start":10.48,"end":11.3,"sentiment":"neutral","sentiment_score":0.18663707872231802}],"sentiment":"neutral","sentiment_score":0.18663707872231802,"channel":0,"num_words":3,"start":10.48,"end":11.3},{"sentences":[{"text":"Yeah.","start":11.44,"end":11.759999,"sentiment":"neutral","sentiment_score":0.05905424803495407},{"text":"I'm alright.","start":11.759999,"end":12.42,"sentiment":"neutral","sentiment_score":0.09288301691412926},{"text":"Have we had anything for this lady?","start":12.915,"end":14.455,"sentiment":"neutral","sentiment_score":0.016069338790008}],"sentiment":"neutral","sentiment_score":0.03573056533932686,"channel":1,"num_words":10,"start":11.44,"end":14.455},{"sentences":[{"text":"I've heard nothing, and I tried calling again, and I haven't got in.","start":14.725,"end":18.105,"sentiment":"neutral","sentiment_score":-0.26652500148002917},{"text":"I yeah.","start":18.725,"end":19.445,"sentiment":"neutral","sentiment_score":-0.1459832526743412},{"text":"I'd I'd I'll give her another call now.","start":19.445,"end":22.185,"sentiment":"neutral","sentiment_score":-0.1252946900203824}],"sentiment":"neutral","sentiment_score":-0.20691952368487482,"channel":0,"num_words":23,"start":14.725,"end":22.185},{"sentences":[{"text":"Is it worth me calling her?","start":22.275002,"end":23.895,"sentiment":"neutral","sentiment_score":-0.10974777986605962}],"sentiment":"neutral","sentiment_score":-0.10974777986605962,"channel":1,"num_words":6,"start":22.275002,"end":23.895},{"sentences":[{"text":"I don't think it's gonna make any difference.","start":24.779999,"end":26.14,"sentiment":"negative","sentiment_score":-0.4775015786290169},{"text":"If she's not picking up for me, I don't think she'll pick up for 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don't have a mobile phone.","start":32.219997,"end":33.98,"sentiment":"neutral","sentiment_score":-0.22092720866203308},{"text":"They don't give out that stuff, unfortunately.","start":33.98,"end":35.6,"sentiment":"neutral","sentiment_score":-0.2920567989349365}],"sentiment":"neutral","sentiment_score":-0.25922775727051955,"channel":0,"num_words":13,"start":32.219997,"end":35.6},{"sentences":[{"text":"Right.","start":37.239998,"end":37.739998,"sentiment":"neutral","sentiment_score":-0.03846418857574463},{"text":"I'm just I'm as I said, I'm jumping on a plane on Sunday.","start":39.559998,"end":41.96,"sentiment":"neutral","sentiment_score":-0.015615685914571468},{"text":"I'd love to get this done today 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I just can't","start":43.995,"end":44.875,"sentiment":"neutral","sentiment_score":-0.26016315072774887}],"sentiment":"neutral","sentiment_score":-0.26016315072774887,"channel":1,"num_words":4,"start":43.995,"end":44.875},{"sentences":[{"text":"I know.","start":44.505,"end":45.165,"sentiment":"neutral","sentiment_score":-0.2814083993434906}],"sentiment":"neutral","sentiment_score":-0.2814083993434906,"channel":0,"num_words":2,"start":44.505,"end":45.165},{"sentences":[{"text":"physically understand what is going on.","start":44.875,"end":47.135,"sentiment":"neutral","sentiment_score":-0.2536684647202492}],"sentiment":"neutral","sentiment_score":-0.2536684647202492,"channel":1,"num_words":6,"start":44.875,"end":47.135},{"sentences":[{"text":"No.","start":48.265,"end":48.505,"sentiment":"neutral","sentiment_score":-0.21222615242004397},{"text":"I yeah.","start":48.505,"end":48.985,"sentiment":"neutral","sentiment_score":-0.13962014764547348},{"text":"Look.","start":48.985,"end":49.225002,"sentiment":"neutral","sentiment_score":-0.10937264561653136},{"text":"I'll give I'll give her another call.","start":49.225002,"end":50.780937,"sentiment":"neutral","sentiment_score":-0.08870134076901845},{"text":"No","start":50.780937,"end":51.280937,"sentiment":"neutral","sentiment_score":-0.115361325442791}],"sentiment":"neutral","sentiment_score":-0.11142581701278687,"channel":0,"num_words":12,"start":48.265,"end":51.280937},{"sentences":[{"text":"And thank you very much.","start":50.875,"end":52.255,"sentiment":"neutral","sentiment_score":-0.05071461722254753}],"sentiment":"neutral","sentiment_score":-0.05071461722254753,"channel":1,"num_words":5,"start":50.875,"end":52.255},{"sentences":[{"text":"worries.","start":51.999687,"end":52.499687,"sentiment":"neutral","sentiment_score":0.022232484072446823},{"text":"Cheers.","start":53.218437,"end":53.718437,"sentiment":"neutral","sentiment_score":0.21217739582061768}],"sentiment":"neutral","sentiment_score":0.11720493994653225,"channel":0,"num_words":2,"start":51.999687,"end":53.718437},{"sentences":[{"text":"Cheers.","start":53.515,"end":53.995,"sentiment":"neutral","sentiment_score":0.2114480584859848},{"text":"Bye.","start":53.995,"end":54.495,"sentiment":"neutral","sentiment_score":0.1619400978088379}],"sentiment":"neutral","sentiment_score":0.18669407814741135,"channel":1,"num_words":2,"start":53.515,"end":54.495},{"sentences":[{"text":"Bye.","start":54.437187,"end":54.937187,"sentiment":"neutral","sentiment_score":0.0733894407749176}],"sentiment":"neutral","sentiment_score":0.0733894407749176,"channel":0,"num_words":1,"start":54.437187,"end":54.937187}]},"summary":{"result":"success","short":"An agent from Servin Consulting calls a customer named Anthony to follow up on a previous call regarding a person they had spoken to before. The agent asks if they have had anything for the person they are trying to contact and suggests they call again if they don't answer. The agent also mentions that the person has a mobile phone and is unable to assist with that type of service."},"intents":{"segments":[{"text":"Have we had anything for this lady?","start_word":39,"end_word":45,"intents":[{"intent":"Request assistance","confidence_score":0.104780465}]}]},"sentiments":{"segments":[{"text":"Hello. Alex speaking. It's Servin Consulting. Okay. It's Anthony. How are you? Hi, Anthony. Sorry. I'm using a new phone system, so you didn't come up. Sorry about that. I'm alright. That's alright. How are you? Yeah. I'm alright. Have we had anything for this lady? I've heard nothing, and I tried calling again, and I haven't got in. I yeah. I'd I'd I'll give her another call now. Is it worth me calling her?","start_word":0,"end_word":74,"sentiment":"neutral","sentiment_score":-0.0500280000269413},{"text":"I don't think it's gonna make any difference. If she's not picking up for me, I don't think she'll pick up for you.","start_word":75,"end_word":97,"sentiment":"negative","sentiment_score":-0.4489625096321106},{"text":"No. No worries. I mean, she got a mobile or something? All public service got I a don't mobile? I don't have a mobile phone. They don't give out that stuff, unfortunately. Right. I'm just I'm as I said, I'm jumping on a plane on Sunday. I'd love to get this done today or Yeah. tomorrow. I I know. mean, I just can't I know. physically understand what is going on. No. I yeah. Look. I'll give I'll give her another call. No And thank you very much. worries. Cheers. Cheers. Bye. Bye.","start_word":98,"end_word":190,"sentiment":"neutral","sentiment_score":-0.08501459658145905}],"average":{"sentiment":"neutral","sentiment_score":-0.11332512507362973}}}}