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Let me just check. Hello, Kefu? Yeah. We're calling earlier because upon activating the service, there's an existing different Internet service provider at the address that we're trying to activate. But right now, I think it's available because it's now activated on our end, so it's all good now. The service is already activated at the address. Yes. Yeah. So hello? Can you hear me? Yes. So regarding using the Internet, we still need to wait for the router. Hello? Yeah. Can you hear me well? Yes. I can. Yes. So for you to be able to use the Internet, you still need to wait for the router, or do you already have one? Yeah. Actually, you can use your own one as long as it's compatible with Optic Fiber Blade Connection. We can check it. But you signed off under six month contract. Right? Yes. So that's yeah. That's include a free router. So Yeah. We can use your own router. May I know what router is it for me to check the compatibility? No. As long as the contract is fulfilled, you fulfilled the six months with us. The router is yours. Yes. Okay. We can use your own router then. May I know what router is it for me to check if it's compatible? Sure. Cloud mesh? Yeah. I think that's an next isn't that an extender? It's not a router, I think. Mhmm. Yeah. Mhmm. Yeah. So I think is is that a box mounted in your wall? Yeah. So you do not have your own equipment? All that equipment is already there when you move? Okay. So I think you're referring to the NTT box. That's not a router. That's a network termination device that we're going to use to establish a connection. So you're going to connect a router there for you to have Wi Fi on the area. Mhmm. Cloud mesh? Let me check. Is that a VDSL? The e d s l router? Can you check? Yeah. There should be a a small sticker at the back of that one where the information is written. Yeah. I think that's a VDSL or ADSR. Okay. How about the make and model? Can you tell me the brand and model of it? Only CloudMesh. No other Mhmm. Okay. Hang on. Let me check. Can you check the available ports at the side of it, side back? Mhmm. Is there a ADSL, VDSL port, WAN port? Where where can you plug a cable? Mhmm. Mhmm. Okay. Yeah. Yeah. That's correct. But, actually, the v DSL router is not compatible with our service. Yeah. But you said there's also a VDSL and ADSL? Mhmm. Yeah. But Mhmm. Yeah. But, actually, the if it has a DSL port, we can't we cannot configure the router. Yes. I think. Yeah. But do you know how to configure that one? Or, like, logging into the router's interface? Yeah. I can. Mhmm. Yes. Sure. Okay. What we're going to do now is send you an email instruction on how to configure that router. Then if you run into any issues, just give us a callback then because, yeah, I cannot assure you that router is compatible. Can I guarantee you? Mhmm. Mhmm. Mhmm. Mhmm. Okay. Yeah. Okay, sir. I'll I'll send an email shortly then. Then, yeah, let's take it from there. Mhmm. Okay. Thank you. Yeah. Bye for now. 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Good morning. This is Marlene from Airtel tech support. How can I assist you today? Mhmm.\n\nOkay. Can I have your full name, please? Let me check for the records. Mhmm. Okay, Hannah.\n\nLet me just check. Hello, Kefu? Yeah. We're calling earlier because upon activating the service, there's an existing different Internet service provider at the address that we're trying to activate. But right now, I think it's available because it's now activated on our end, so it's all good now.\n\nThe service is already activated at the address. Yes. Yeah. So hello? Can you hear me?\n\nYes. So regarding using the Internet, we still need to wait for the router. Hello? Yeah. Can you hear me well?\n\nYes. I can. Yes. So for you to be able to use the Internet, you still need to wait for the router, or do you already have one? Yeah.\n\nActually, you can use your own one as long as it's compatible with Optic Fiber Blade Connection. We can check it. But you signed off under six month contract. Right? Yes.\n\nSo that's yeah. That's include a free router. So Yeah. We can use your own router. May I know what router is it for me to check the compatibility?\n\nNo. As long as the contract is fulfilled, you fulfilled the six months with us. The router is yours. Yes. Okay.\n\nWe can use your own router then. May I know what router is it for me to check if it's compatible? Sure. Cloud mesh? Yeah.\n\nI think that's an next isn't that an extender? It's not a router, I think. Mhmm. Yeah. Mhmm.\n\nYeah. So I think is is that a box mounted in your wall? Yeah. So you do not have your own equipment? All that equipment is already there when you move?\n\nOkay. So I think you're referring to the NTT box. That's not a router. That's a network termination device that we're going to use to establish a connection. So you're going to connect a router there for you to have Wi Fi on the area.\n\nMhmm. Cloud mesh? Let me check. Is that a VDSL? The e d s l router?\n\nCan you check? Yeah. There should be a a small sticker at the back of that one where the information is written. Yeah. I think that's a VDSL or ADSR.\n\nOkay. How about the make and model? Can you tell me the brand and model of it? Only CloudMesh. No other Mhmm.\n\nOkay. Hang on. Let me check. Can you check the available ports at the side of it, side back? Mhmm.\n\nIs there a ADSL, VDSL port, WAN port? Where where can you plug a cable? Mhmm. Mhmm. Okay.\n\nYeah. Yeah. That's correct. But, actually, the v DSL router is not compatible with our service. Yeah.\n\nBut you said there's also a VDSL and ADSL? Mhmm. Yeah. But Mhmm. Yeah.\n\nBut, actually, the if it has a DSL port, we can't we cannot configure the router. Yes. I think. Yeah. But do you know how to configure that one?\n\nOr, like, logging into the router's interface? Yeah. I can. Mhmm. Yes.\n\nSure. Okay. What we're going to do now is send you an email instruction on how to configure that router. Then if you run into any issues, just give us a callback then because, yeah, I cannot assure you that router is compatible. Can I guarantee you?\n\nMhmm. Mhmm. Mhmm. Mhmm. Okay.\n\nYeah. Okay, sir. I'll I'll send an email shortly then. Then, yeah, let's take it from there. Mhmm.\n\nOkay. Thank you. Yeah. Bye for now. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.13263025879859924},{"text":"Good morning.","start":1.76,"end":2.3999999,"sentiment":"positive","sentiment_score":0.3583083301782608},{"text":"This is Marlene from Airtel tech support.","start":2.3999999,"end":4.8199997,"sentiment":"positive","sentiment_score":0.3820341484887259},{"text":"How can I assist you today?","start":5.3599997,"end":6.74,"sentiment":"neutral","sentiment_score":0.20606167117754617},{"text":"Mhmm.","start":6.8799996,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.02809067629277706}],"sentiment":"neutral","sentiment_score":0.2816439212902504,"num_words":17,"start":1.1999999,"end":7.3799996},{"sentences":[{"text":"Okay.","start":19.455,"end":19.855,"sentiment":"neutral","sentiment_score":0.05641647428274155},{"text":"Can I have your full name, please?","start":19.855,"end":21.455,"sentiment":"neutral","sentiment_score":0.0400253560926233},{"text":"Let me check for the records.","start":21.455,"end":23.875,"sentiment":"neutral","sentiment_score":0.009568747598677874},{"text":"Mhmm.","start":24.57,"end":25.07,"sentiment":"neutral","sentiment_score":0.01730871945619583},{"text":"Okay, Hannah.","start":32.09,"end":32.809998,"sentiment":"neutral","sentiment_score":0.03778970614075661}],"sentiment":"neutral","sentiment_score":0.02864085789769888,"num_words":17,"start":19.455,"end":32.809998},{"sentences":[{"text":"Let me just check.","start":32.809998,"end":34.27,"sentiment":"neutral","sentiment_score":0.02842702716588974},{"text":"Hello, Kefu?","start":47.945,"end":48.844997,"sentiment":"neutral","sentiment_score":0.07507359609007835},{"text":"Yeah.","start":50.7,"end":51.2,"sentiment":"neutral","sentiment_score":0.10898437350988388},{"text":"We're calling earlier because upon activating the service, there's an existing different Internet service provider at the address that we're trying to activate.","start":51.42,"end":63.28,"sentiment":"neutral","sentiment_score":0.030273517512756844},{"text":"But right now, I think it's available because it's now activated on our end, so it's all good now.","start":64.485,"end":74.185,"sentiment":"neutral","sentiment_score":0.20938128860373245}],"sentiment":"neutral","sentiment_score":0.10300765429832498,"num_words":49,"start":32.809998,"end":74.185},{"sentences":[{"text":"The service is already activated at the address.","start":74.965004,"end":77.705,"sentiment":"neutral","sentiment_score":0.0805847505107522},{"text":"Yes.","start":81.73,"end":82.23,"sentiment":"neutral","sentiment_score":-0.09236776828765868},{"text":"Yeah.","start":91.315,"end":91.815,"sentiment":"neutral","sentiment_score":-0.07049252092838287},{"text":"So hello?","start":92.195,"end":93.335,"sentiment":"neutral","sentiment_score":-0.033334143459796906},{"text":"Can you hear me?","start":93.395004,"end":94.375,"sentiment":"neutral","sentiment_score":-0.046818023547530174}],"sentiment":"neutral","sentiment_score":0.014242333360016346,"num_words":16,"start":74.965004,"end":94.375},{"sentences":[{"text":"Yes.","start":96.595,"end":96.915,"sentiment":"neutral","sentiment_score":-0.031034696847200394},{"text":"So regarding using the Internet, we still need to wait for the router.","start":96.915,"end":101.575,"sentiment":"neutral","sentiment_score":-0.11735026309123406},{"text":"Hello?","start":119.405,"end":119.905,"sentiment":"neutral","sentiment_score":-0.045570820569992065},{"text":"Yeah.","start":121.965004,"end":122.445,"sentiment":"neutral","sentiment_score":-0.02415652573108673},{"text":"Can you hear me well?","start":122.445,"end":123.665,"sentiment":"neutral","sentiment_score":-0.026043258607387543}],"sentiment":"neutral","sentiment_score":-0.08364436935101237,"num_words":21,"start":96.595,"end":123.665},{"sentences":[{"text":"Yes.","start":125.005005,"end":125.245,"sentiment":"neutral","sentiment_score":0.03384743258357048},{"text":"I can.","start":125.245,"end":125.825005,"sentiment":"neutral","sentiment_score":0.06884743273258209},{"text":"Yes.","start":125.965004,"end":126.365005,"sentiment":"neutral","sentiment_score":0.027936024591326714},{"text":"So for you to be able to use the Internet, you still need to wait for the router, or do you already have one?","start":126.365005,"end":135.77,"sentiment":"neutral","sentiment_score":-0.040419136794904865},{"text":"Yeah.","start":160.075,"end":160.575,"sentiment":"neutral","sentiment_score":0.14185094833374023}],"sentiment":"neutral","sentiment_score":-0.021680345244962592,"num_words":29,"start":125.005005,"end":160.575},{"sentences":[{"text":"Actually, you can use your own one as long as it's compatible with Optic Fiber Blade Connection.","start":160.63501,"end":167.45001,"sentiment":"neutral","sentiment_score":0.20814379085512721},{"text":"We can check it.","start":167.51001,"end":168.65001,"sentiment":"neutral","sentiment_score":0.18071890994906425},{"text":"But you signed off under six month contract.","start":169.03,"end":172.65001,"sentiment":"neutral","sentiment_score":0.04236398218199611},{"text":"Right?","start":172.71,"end":173.21,"sentiment":"neutral","sentiment_score":0.08479466289281845},{"text":"Yes.","start":175.35,"end":175.67001,"sentiment":"neutral","sentiment_score":0.10623161494731904}],"sentiment":"neutral","sentiment_score":0.15455671676224278,"num_words":31,"start":160.63501,"end":175.67001},{"sentences":[{"text":"So that's yeah.","start":175.67001,"end":177.35,"sentiment":"neutral","sentiment_score":0.14457300305366516},{"text":"That's include a free router.","start":177.35,"end":180.495,"sentiment":"neutral","sentiment_score":0.2212764948606491},{"text":"So Yeah.","start":181.355,"end":210.485,"sentiment":"neutral","sentiment_score":-0.0005207881331443787},{"text":"We can use your own router.","start":210.625,"end":212.065,"sentiment":"neutral","sentiment_score":0.11194873973727226},{"text":"May I know what router is it for me to check the compatibility?","start":212.065,"end":214.885,"sentiment":"neutral","sentiment_score":0.07462588583047573}],"sentiment":"neutral","sentiment_score":0.10968582280750933,"num_words":29,"start":175.67001,"end":214.885},{"sentences":[{"text":"No.","start":239.58499,"end":239.825,"sentiment":"neutral","sentiment_score":-0.032372359186410904},{"text":"As long as the contract is fulfilled, you fulfilled the six months with us.","start":239.825,"end":245.605,"sentiment":"neutral","sentiment_score":0.014411186533314841},{"text":"The router is yours.","start":246.065,"end":247.605,"sentiment":"neutral","sentiment_score":0.12551911547780037},{"text":"Yes.","start":249.36,"end":249.86,"sentiment":"neutral","sentiment_score":0.023957528173923492},{"text":"Okay.","start":259.28,"end":259.78,"sentiment":"neutral","sentiment_score":-0.008661136031150818}],"sentiment":"neutral","sentiment_score":0.032702719349236714,"num_words":21,"start":239.58499,"end":259.78},{"sentences":[{"text":"We can use your own router then.","start":260.72,"end":263.12,"sentiment":"neutral","sentiment_score":0.05567915737628937},{"text":"May I know what router is it for me to check if it's compatible?","start":263.12,"end":268.125,"sentiment":"neutral","sentiment_score":0.009187004462416683},{"text":"Sure.","start":271.545,"end":272.045,"sentiment":"neutral","sentiment_score":0.25822651386260986},{"text":"Cloud mesh?","start":282.02002,"end":282.76,"sentiment":"neutral","sentiment_score":0.10022639483213425},{"text":"Yeah.","start":284.58002,"end":284.9,"sentiment":"neutral","sentiment_score":0.0316975973546505}],"sentiment":"neutral","sentiment_score":0.04034996259957552,"num_words":25,"start":260.72,"end":284.9},{"sentences":[{"text":"I think that's an next isn't that an extender?","start":284.9,"end":288.76,"sentiment":"neutral","sentiment_score":-0.03506587342255645},{"text":"It's not a router, I think.","start":289.22,"end":290.92,"sentiment":"neutral","sentiment_score":-0.135483855381608},{"text":"Mhmm.","start":292.48502,"end":292.885,"sentiment":"neutral","sentiment_score":-0.004354473203420639},{"text":"Yeah.","start":292.885,"end":293.385,"sentiment":"neutral","sentiment_score":0.000960368663072586},{"text":"Mhmm.","start":313.37,"end":313.77,"sentiment":"neutral","sentiment_score":0.014753321185708046}],"sentiment":"neutral","sentiment_score":-0.06206315424707201,"num_words":18,"start":284.9,"end":313.77},{"sentences":[{"text":"Yeah.","start":313.77,"end":314.16998,"sentiment":"neutral","sentiment_score":0.014711277559399605},{"text":"So I think is is that a box mounted in your wall?","start":314.16998,"end":318.105,"sentiment":"neutral","sentiment_score":-0.005827937585612138},{"text":"Yeah.","start":325.225,"end":325.725,"sentiment":"neutral","sentiment_score":0.002421444281935692},{"text":"So you do not have your own equipment?","start":326.345,"end":328.92502,"sentiment":"neutral","sentiment_score":-0.07641891250386834},{"text":"All that equipment is already there when you move?","start":329.065,"end":333.41998,"sentiment":"neutral","sentiment_score":-0.07173092725376289}],"sentiment":"neutral","sentiment_score":-0.04224942498389752,"num_words":31,"start":313.77,"end":333.41998},{"sentences":[{"text":"Okay.","start":341.56,"end":342.06,"sentiment":"neutral","sentiment_score":0.021324895322322845},{"text":"So I think you're referring to the NTT box.","start":342.12,"end":345.58,"sentiment":"neutral","sentiment_score":-0.004395266115251515},{"text":"That's not a router.","start":345.71997,"end":346.93997,"sentiment":"neutral","sentiment_score":-0.06555534899234772},{"text":"That's a network termination device that we're going to use to establish a connection.","start":347.375,"end":353.395,"sentiment":"neutral","sentiment_score":0.017253818655652658},{"text":"So you're going to connect a router there for you to have Wi Fi on the area.","start":354.335,"end":362.92,"sentiment":"neutral","sentiment_score":0.07350404757787199}],"sentiment":"neutral","sentiment_score":0.0269037416515251,"num_words":45,"start":341.56,"end":362.92},{"sentences":[{"text":"Mhmm.","start":364.66,"end":365.16,"sentiment":"neutral","sentiment_score":0.06092130392789841},{"text":"Cloud mesh?","start":370.42,"end":371.24,"sentiment":"neutral","sentiment_score":0.050970472395420074},{"text":"Let me check.","start":375.445,"end":376.505,"sentiment":"neutral","sentiment_score":0.06303302943706512},{"text":"Is that a VDSL?","start":393.55002,"end":395.25,"sentiment":"neutral","sentiment_score":0.002818965818732977},{"text":"The e d s l router?","start":396.27002,"end":399.89,"sentiment":"neutral","sentiment_score":-0.006150943537553151}],"sentiment":"neutral","sentiment_score":0.020395721192471683,"num_words":16,"start":364.66,"end":399.89},{"sentences":[{"text":"Can you check?","start":400.43,"end":401.41,"sentiment":"neutral","sentiment_score":0.004438040778040887},{"text":"Yeah.","start":404.355,"end":404.835,"sentiment":"neutral","sentiment_score":-0.02487075887620449},{"text":"There should be a a small sticker at the back of that one where the information is written.","start":404.835,"end":413.415,"sentiment":"neutral","sentiment_score":-0.005165508379124933},{"text":"Yeah.","start":431.325,"end":431.825,"sentiment":"neutral","sentiment_score":0.003520437516272068},{"text":"I think that's a VDSL or ADSR.","start":442.20502,"end":445.74503,"sentiment":"neutral","sentiment_score":-0.10067501025540489}],"sentiment":"neutral","sentiment_score":-0.026858014054596424,"num_words":30,"start":400.43,"end":445.74503},{"sentences":[{"text":"Okay.","start":452.0,"end":452.5,"sentiment":"neutral","sentiment_score":-0.011739959008991718},{"text":"How about the make and model?","start":452.64,"end":454.16,"sentiment":"neutral","sentiment_score":0.009770129807293415},{"text":"Can you tell me the brand and model of it?","start":454.16,"end":457.54,"sentiment":"neutral","sentiment_score":0.015631843730807303},{"text":"Only CloudMesh.","start":462.17502,"end":463.075,"sentiment":"neutral","sentiment_score":0.006214503198862076},{"text":"No other Mhmm.","start":463.45502,"end":467.475,"sentiment":"neutral","sentiment_score":-0.0096814075174431}],"sentiment":"neutral","sentiment_score":0.008481092772192576,"num_words":22,"start":452.0,"end":467.475},{"sentences":[{"text":"Okay.","start":477.36002,"end":477.86002,"sentiment":"neutral","sentiment_score":0.0198746956884861},{"text":"Hang on.","start":478.0,"end":478.48,"sentiment":"neutral","sentiment_score":0.013585505541414022},{"text":"Let me check.","start":478.48,"end":479.46002,"sentiment":"neutral","sentiment_score":0.023746667429804802},{"text":"Can you check the available ports at the side of it, side back?","start":518.58496,"end":525.00494,"sentiment":"neutral","sentiment_score":0.016739124718766946},{"text":"Mhmm.","start":525.545,"end":526.045,"sentiment":"neutral","sentiment_score":0.012856476940214634}],"sentiment":"neutral","sentiment_score":0.017437540367245673,"num_words":20,"start":477.36002,"end":526.045},{"sentences":[{"text":"Is there a ADSL, VDSL port, WAN port?","start":527.225,"end":532.76495,"sentiment":"neutral","sentiment_score":0.017374096321873367},{"text":"Where where can you plug a cable?","start":540.13,"end":542.47,"sentiment":"neutral","sentiment_score":0.0073338571403707776},{"text":"Mhmm.","start":551.00494,"end":551.08496,"sentiment":"neutral","sentiment_score":-0.02908390387892723},{"text":"Mhmm.","start":551.08496,"end":551.58496,"sentiment":"neutral","sentiment_score":-0.0232152808457613},{"text":"Okay.","start":551.88495,"end":552.38495,"sentiment":"neutral","sentiment_score":-0.04164007306098938}],"sentiment":"neutral","sentiment_score":0.005355028487328026,"num_words":18,"start":527.225,"end":552.38495},{"sentences":[{"text":"Yeah.","start":556.045,"end":556.545,"sentiment":"neutral","sentiment_score":-0.08889329433441162},{"text":"Yeah.","start":556.605,"end":556.925,"sentiment":"neutral","sentiment_score":-0.08552373945713043},{"text":"That's correct.","start":556.925,"end":557.805,"sentiment":"neutral","sentiment_score":-0.06742800213396549},{"text":"But, actually, the v DSL router is not compatible with our service.","start":557.805,"end":566.55,"sentiment":"negative","sentiment_score":-0.5236304601033529},{"text":"Yeah.","start":571.73,"end":572.05,"sentiment":"neutral","sentiment_score":-0.05941101536154747}],"sentiment":"negative","sentiment_score":-0.3913087985094856,"num_words":17,"start":556.045,"end":572.05},{"sentences":[{"text":"But you said there's also a VDSL and ADSL?","start":572.05,"end":575.71497,"sentiment":"neutral","sentiment_score":-0.027186036937766604},{"text":"Mhmm.","start":587.16,"end":587.66,"sentiment":"neutral","sentiment_score":-0.05788823962211609},{"text":"Yeah.","start":592.83997,"end":593.16,"sentiment":"neutral","sentiment_score":-0.011827342212200165},{"text":"But Mhmm.","start":593.16,"end":596.37994,"sentiment":"neutral","sentiment_score":-0.04422753117978573},{"text":"Yeah.","start":596.51996,"end":596.75995,"sentiment":"neutral","sentiment_score":-0.08492308855056763}],"sentiment":"neutral","sentiment_score":-0.03484057608459677,"num_words":14,"start":572.05,"end":596.75995},{"sentences":[{"text":"But, actually, the if it has a DSL port, we can't we cannot configure the router.","start":596.75995,"end":607.565,"sentiment":"neutral","sentiment_score":-0.29102490190416574},{"text":"Yes.","start":610.825,"end":611.145,"sentiment":"neutral","sentiment_score":-0.09568211436271667},{"text":"I think.","start":611.145,"end":611.72504,"sentiment":"neutral","sentiment_score":-0.06354441866278648},{"text":"Yeah.","start":618.36,"end":618.68,"sentiment":"neutral","sentiment_score":0.025103610008955},{"text":"But do you know how to configure that one?","start":618.68,"end":621.66,"sentiment":"neutral","sentiment_score":0.004793357311023606}],"sentiment":"neutral","sentiment_score":-0.1658939847016129,"num_words":29,"start":596.75995,"end":621.66},{"sentences":[{"text":"Or, like, logging into the router's interface?","start":622.76,"end":624.94,"sentiment":"neutral","sentiment_score":-0.0006156189899359431},{"text":"Yeah.","start":656.22003,"end":656.54004,"sentiment":"neutral","sentiment_score":0.1086123138666153},{"text":"I can.","start":656.54004,"end":657.2,"sentiment":"neutral","sentiment_score":0.12992215901613235},{"text":"Mhmm.","start":669.625,"end":670.125,"sentiment":"neutral","sentiment_score":0.06042899936437607},{"text":"Yes.","start":670.90497,"end":671.14496,"sentiment":"neutral","sentiment_score":0.1167120635509491}],"sentiment":"neutral","sentiment_score":0.0451073634903878,"num_words":12,"start":622.76,"end":671.14496},{"sentences":[{"text":"Sure.","start":671.14496,"end":671.46497,"sentiment":"neutral","sentiment_score":0.15099197626113892},{"text":"Okay.","start":671.46497,"end":671.96497,"sentiment":"neutral","sentiment_score":0.1054234653711319},{"text":"What we're going to do now is send you an email instruction on how to configure that router.","start":672.185,"end":678.17,"sentiment":"neutral","sentiment_score":0.11879104789760378},{"text":"Then if you run into any issues, just give us a callback then because, yeah, I cannot assure you that router is compatible.","start":678.79,"end":687.69,"sentiment":"neutral","sentiment_score":-0.02919156946565794},{"text":"Can I guarantee you?","start":688.23,"end":689.53,"sentiment":"neutral","sentiment_score":0.026638551149517298}],"sentiment":"neutral","sentiment_score":0.038931966184618624,"num_words":47,"start":671.14496,"end":689.53},{"sentences":[{"text":"Mhmm.","start":689.69495,"end":690.19495,"sentiment":"neutral","sentiment_score":0.02618558704853058},{"text":"Mhmm.","start":692.415,"end":692.915,"sentiment":"neutral","sentiment_score":0.02897883951663971},{"text":"Mhmm.","start":698.735,"end":699.095,"sentiment":"neutral","sentiment_score":0.014184042811393738},{"text":"Mhmm.","start":699.095,"end":699.45496,"sentiment":"neutral","sentiment_score":0.0005166544578969479},{"text":"Okay.","start":699.45496,"end":699.95496,"sentiment":"neutral","sentiment_score":0.06029748544096947}],"sentiment":"neutral","sentiment_score":0.026032521855086088,"num_words":5,"start":689.69495,"end":699.95496},{"sentences":[{"text":"Yeah.","start":702.01495,"end":702.33496,"sentiment":"neutral","sentiment_score":0.15130615234375},{"text":"Okay, sir.","start":702.33496,"end":703.11,"sentiment":"neutral","sentiment_score":0.23030481487512589},{"text":"I'll I'll send an email shortly then.","start":704.55,"end":706.49,"sentiment":"neutral","sentiment_score":0.23406546456473215},{"text":"Then, yeah, let's take it from there.","start":706.79,"end":709.29,"sentiment":"neutral","sentiment_score":0.08721340394445828},{"text":"Mhmm.","start":710.79,"end":711.29,"sentiment":"neutral","sentiment_score":0.10543589293956757}],"sentiment":"neutral","sentiment_score":0.1647946530332168,"num_words":18,"start":702.01495,"end":711.29},{"sentences":[{"text":"Okay.","start":712.79,"end":713.29,"sentiment":"neutral","sentiment_score":0.04897625371813774},{"text":"Thank you.","start":713.75,"end":714.57,"sentiment":"positive","sentiment_score":0.5343384742736816},{"text":"Yeah.","start":714.79,"end":715.02997,"sentiment":"neutral","sentiment_score":0.26761481165885925},{"text":"Bye for now.","start":715.02997,"end":716.08997,"sentiment":"neutral","sentiment_score":0.29539569715658825},{"text":"Have a great day.","start":717.51,"end":718.34393,"sentiment":"positive","sentiment_score":0.529251717031002}],"sentiment":"positive","sentiment_score":0.39895108850164845,"num_words":11,"start":712.79,"end":718.34393}]}}]},{"alternatives":[{"transcript":"Hello. Good morning. Hey. Hey. Good morning. I just got a call from this number. So I reckon it's about my an Internet, I guess. Yes. K so Kefuzhu, k e f u z h u. Yep. No worries. That's me. Yep. Yeah. So but I still cannot use it, isn't it? Just give me a moment. Yeah. I can hear you. Sorry. Wait wait for what? Hello? Still here? Yeah. I can. Yeah. Sorry. I don't have the I don't need the router because I had a I had a one already in my home. So because I I also select the the option in the when I when I did application. So I said, so I don't need my I I don't need the router or a modem from you guys because I had my own here. Is that means you have to because because I'm using the super Internet. So that means I have to get a router from you guys or I can use my own? Yeah. Yeah. Yeah. Maybe. Yeah. Yeah. Yeah. But I don't need to throw a router because they you charged me $20 for the shipment fee, but I don't wanna do that way because I already had a two router from the Super. So I I don't think I need any extra router. I don't need to get three one third one. So is that okay? Just cancel the shipment. I don't need the for now, I don't think I need a free router. Just let's try how can I activate the Internet by my router If we can do that way, just go with my router rather you send the new one to me because yeah, please? Thank you. Just just cancel the shipment or whatever. Because I get a one a text invoice from your team says you guys wanna be paid $20 and send it out a your free router. But and, also, if I do in six months of contract, you give me a free router. And what if I cancel this contract after three after six months? I still gonna return the router. Right. Yeah. Yeah. But, anyway, can we just try using my router for now? Because I think yeah. It it takes time and also charge me extra. So maybe just try my router because I had a router here. Yeah. Just give me one sec. I had a one I had a two. So this one I'm using now, they called the CloudMesh. Yeah. C l o u d. Oh, router. Where is the router? It's a kinda digi set. Is that right? Do you want me to take the pictures and to you guys? Because this one, our living apartment and all the things set up by the I believe it's a super network. Yeah. Yeah. It's a box near my door, and I opened I have a router and and everything in the box. Yeah. Yeah. Whenever I'm in, it's all it says all set by it cost property of Super Network. Okay. I think I had a router. Well, I tell it's called a CloudMesh gateway. CloudMesh? Yeah. If you if you want, I can send in send a picture to you. Oh. Well, Just give me one sec. EDS? Is that what you're asking? It's not VDS. There is nothing about VDS. You call it cloud mesh. The full name is Cloudmesh Gateway. And the unit. Yep. There's a one that goes to w a d w a n. They also have a DSL. But, yeah, I don't I don't think we need to use DSL for the Supernet Internet, isn't it? No. It's not VSL. It's w a l w a n. It's It's a multifunctionary. I'll I'll never go into the DSL. I always use the WAN. I'm pretty sure because you guys are all using super internet, isn't it? It's previously, I'm using that for for another provider for one year with this router, then it's also provide by the Super Internet. No. It's not going to the CSL port. It's going to the WAN port. I think that one should be because, like, when last year, they sent me one of sort of website to tell me how to activate. But right now, you also, I I I presume you guys have same process, like, send you some activity code, and and I can do everything by myself because I already wanna activate my Internet today. I don't I don't wanna wait, like, three days or four days and and get a new router. So, yeah, if that's okay, can your technician can tell me or send me the link and show me how to do all the activate stuff? I can log in to the, like, the setting page of the router and change you all the setting to yours. Is that okay? Yep, please. Yeah. No worries. Yeah. That that's what I'm saying. What yeah. Let me get the practice first. If not, we can go go with your free router. But right now, just just help your the free router shipment if I can use my own. So no bother anyway. Okay. Thank you. Yeah. No worries. Yeah. Yeah. If I get it fixed, I'll let you guys know. No worries. That's alright. Thank you. See you. 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Good morning. Hey. Hey. Good morning.\n\nI just got a call from this number. So I reckon it's about my an Internet, I guess. Yes. K so Kefuzhu, k e f u z h u. Yep.\n\nNo worries. That's me. Yep. Yeah. So but I still cannot use it, isn't it?\n\nJust give me a moment. Yeah. I can hear you. Sorry. Wait wait for what?\n\nHello? Still here? Yeah. I can. Yeah.\n\nSorry. I don't have the I don't need the router because I had a I had a one already in my home. So because I I also select the the option in the when I when I did application. So I said, so I don't need my I I don't need the router or a modem from you guys because I had my own here. Is that means you have to because because I'm using the super Internet.\n\nSo that means I have to get a router from you guys or I can use my own? Yeah. Yeah. Yeah. Maybe.\n\nYeah. Yeah. Yeah. But I don't need to throw a router because they you charged me $20 for the shipment fee, but I don't wanna do that way because I already had a two router from the Super. So I I don't think I need any extra router.\n\nI don't need to get three one third one. So is that okay? Just cancel the shipment. I don't need the for now, I don't think I need a free router. Just let's try how can I activate the Internet by my router If we can do that way, just go with my router rather you send the new one to me because yeah, please?\n\nThank you. Just just cancel the shipment or whatever. Because I get a one a text invoice from your team says you guys wanna be paid $20 and send it out a your free router. But and, also, if I do in six months of contract, you give me a free router. And what if I cancel this contract after three after six months?\n\nI still gonna return the router. Right. Yeah. Yeah. But, anyway, can we just try using my router for now?\n\nBecause I think yeah. It it takes time and also charge me extra. So maybe just try my router because I had a router here. Yeah. Just give me one sec.\n\nI had a one I had a two. So this one I'm using now, they called the CloudMesh. Yeah. C l o u d. Oh, router.\n\nWhere is the router? It's a kinda digi set. Is that right? Do you want me to take the pictures and to you guys? Because this one, our living apartment and all the things set up by the I believe it's a super network.\n\nYeah. Yeah. It's a box near my door, and I opened I have a router and and everything in the box. Yeah. Yeah.\n\nWhenever I'm in, it's all it says all set by it cost property of Super Network. Okay. I think I had a router. Well, I tell it's called a CloudMesh gateway. CloudMesh?\n\nYeah. If you if you want, I can send in send a picture to you. Oh. Well, Just give me one sec. EDS?\n\nIs that what you're asking? It's not VDS. There is nothing about VDS. You call it cloud mesh. The full name is Cloudmesh Gateway.\n\nAnd the unit. Yep. There's a one that goes to w a d w a n. They also have a DSL. But, yeah, I don't I don't think we need to use DSL for the Supernet Internet, isn't it?\n\nNo. It's not VSL. It's w a l w a n. It's It's a multifunctionary. I'll I'll never go into the DSL.\n\nI always use the WAN. I'm pretty sure because you guys are all using super internet, isn't it? It's previously, I'm using that for for another provider for one year with this router, then it's also provide by the Super Internet. No. It's not going to the CSL port.\n\nIt's going to the WAN port. I think that one should be because, like, when last year, they sent me one of sort of website to tell me how to activate. But right now, you also, I I I presume you guys have same process, like, send you some activity code, and and I can do everything by myself because I already wanna activate my Internet today. I don't I don't wanna wait, like, three days or four days and and get a new router. So, yeah, if that's okay, can your technician can tell me or send me the link and show me how to do all the activate stuff?\n\nI can log in to the, like, the setting page of the router and change you all the setting to yours. Is that okay? Yep, please. Yeah. No worries.\n\nYeah. That that's what I'm saying. What yeah. Let me get the practice first. If not, we can go go with your free router.\n\nBut right now, just just help your the free router shipment if I can use my own. So no bother anyway. Okay. Thank you. Yeah.\n\nNo worries. Yeah. Yeah. If I get it fixed, I'll let you guys know. No worries.\n\nThat's alright. Thank you. See you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.76,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.3151811957359314},{"text":"Good morning.","start":2.1599998,"end":2.8999999,"sentiment":"positive","sentiment_score":0.5130041539669037},{"text":"Hey.","start":5.7599998,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.20755219459533691},{"text":"Hey.","start":7.68,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.09120187163352966},{"text":"Good morning.","start":7.9199996,"end":8.5,"sentiment":"neutral","sentiment_score":0.2603083401918411}],"sentiment":"neutral","sentiment_score":0.30865146432604107,"num_words":7,"start":1.76,"end":8.5},{"sentences":[{"text":"I just got a call from this number.","start":8.559999,"end":10.42,"sentiment":"neutral","sentiment_score":0.15482161939144135},{"text":"So I reckon it's about my an Internet, I 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me.","start":49.425,"end":50.245,"sentiment":"neutral","sentiment_score":0.056824907660484314},{"text":"Yep.","start":56.25,"end":56.75,"sentiment":"neutral","sentiment_score":0.034917786717414856},{"text":"Yeah.","start":79.41499,"end":79.91499,"sentiment":"neutral","sentiment_score":-0.038428254425525665},{"text":"So but I still cannot use it, isn't it?","start":81.41499,"end":86.01,"sentiment":"neutral","sentiment_score":-0.2563115896450149}],"sentiment":"neutral","sentiment_score":-0.13465475539366403,"num_words":15,"start":35.73,"end":86.01},{"sentences":[{"text":"Just give me a moment.","start":91.270004,"end":94.41,"sentiment":"neutral","sentiment_score":-0.054639258235692975},{"text":"Yeah.","start":94.47,"end":94.71001,"sentiment":"neutral","sentiment_score":-0.02796688862144947},{"text":"I can hear you.","start":94.71001,"end":95.69,"sentiment":"neutral","sentiment_score":-0.020293956622481346},{"text":"Sorry.","start":106.445,"end":106.765,"sentiment":"neutral","sentiment_score":-0.1263761818408966},{"text":"Wait wait for what?","start":106.765,"end":107.985,"sentiment":"neutral","sentiment_score":-0.10201933421194553}],"sentiment":"neutral","sentiment_score":-0.06111950166523457,"num_words":15,"start":91.270004,"end":107.985},{"sentences":[{"text":"Hello?","start":120.39,"end":120.79,"sentiment":"neutral","sentiment_score":-0.03674696385860443},{"text":"Still here?","start":120.79,"end":121.53,"sentiment":"neutral","sentiment_score":-0.04002785123884678},{"text":"Yeah.","start":123.91,"end":124.39,"sentiment":"neutral","sentiment_score":0.0043063536286354065},{"text":"I can.","start":124.39,"end":125.03,"sentiment":"neutral","sentiment_score":0.015792453661561012},{"text":"Yeah.","start":125.03,"end":125.53,"sentiment":"neutral","sentiment_score":0.0538596585392952}],"sentiment":"neutral","sentiment_score":-0.00386453526360648,"num_words":7,"start":120.39,"end":125.53},{"sentences":[{"text":"Sorry.","start":133.80501,"end":134.285,"sentiment":"neutral","sentiment_score":-0.07888402789831161},{"text":"I don't have the I don't need the router because I had a I had a one already in my home.","start":134.285,"end":139.085,"sentiment":"neutral","sentiment_score":-0.08020022777574402},{"text":"So because I I also select the the option in the when I when I did application.","start":139.085,"end":144.25,"sentiment":"neutral","sentiment_score":-0.019079290001707917},{"text":"So I said, so I don't need my I I don't need the router or a modem from you guys because I had my own here.","start":144.55,"end":149.69,"sentiment":"neutral","sentiment_score":-0.15174606958260903},{"text":"Is that means you have to because because I'm using the super Internet.","start":150.39,"end":153.76999,"sentiment":"neutral","sentiment_score":-0.06380387739493297}],"sentiment":"neutral","sentiment_score":-0.08797801226281966,"num_words":78,"start":133.80501,"end":153.76999},{"sentences":[{"text":"So that means I have to get a router from you guys or I can use my own?","start":154.115,"end":158.77501,"sentiment":"neutral","sentiment_score":0.012077878643241193},{"text":"Yeah.","start":163.795,"end":164.295,"sentiment":"neutral","sentiment_score":0.20543697476387024},{"text":"Yeah.","start":174.03,"end":174.43001,"sentiment":"neutral","sentiment_score":0.06338323652744293},{"text":"Yeah.","start":174.43001,"end":174.93001,"sentiment":"neutral","sentiment_score":0.061260368674993515},{"text":"Maybe.","start":175.15001,"end":175.65001,"sentiment":"neutral","sentiment_score":0.0764758288860321}],"sentiment":"neutral","sentiment_score":0.02836173747412183,"num_words":22,"start":154.115,"end":175.65001},{"sentences":[{"text":"Yeah.","start":175.87001,"end":176.11,"sentiment":"neutral","sentiment_score":0.13586540520191193},{"text":"Yeah.","start":176.11,"end":176.43001,"sentiment":"neutral","sentiment_score":0.12462931871414185},{"text":"Yeah.","start":176.43001,"end":176.93001,"sentiment":"neutral","sentiment_score":0.13641314208507538},{"text":"But I don't need to throw a router because they you charged me $20 for the shipment fee, but I don't wanna do that way because I already had a two router from the Super.","start":181.205,"end":189.945,"sentiment":"neutral","sentiment_score":-0.22538498576198304},{"text":"So I I don't think I need any extra router.","start":190.085,"end":192.505,"sentiment":"neutral","sentiment_score":-0.31749897748231887}],"sentiment":"neutral","sentiment_score":-0.22221992521857223,"num_words":48,"start":175.87001,"end":192.505},{"sentences":[{"text":"I don't need to get three one third one.","start":192.78,"end":194.7,"sentiment":"neutral","sentiment_score":-0.2118269619014528},{"text":"So is that okay?","start":194.7,"end":195.74,"sentiment":"neutral","sentiment_score":-0.0771925076842308},{"text":"Just cancel the shipment.","start":195.74,"end":196.95999,"sentiment":"negative","sentiment_score":-0.3334469050168991},{"text":"I don't need the for now, I don't think I need a free router.","start":197.02,"end":199.92,"sentiment":"negative","sentiment_score":-0.33446198063237326},{"text":"Just let's try how can I activate the Internet by my router If we can do that way, just go with my router rather you send the new one to me because yeah, please?","start":199.98,"end":216.915,"sentiment":"neutral","sentiment_score":0.005631929920876727}],"sentiment":"neutral","sentiment_score":-0.12369203722247711,"num_words":65,"start":192.78,"end":216.915},{"sentences":[{"text":"Thank you.","start":216.915,"end":217.395,"sentiment":"neutral","sentiment_score":0.22437765449285507},{"text":"Just just cancel the shipment or whatever.","start":217.395,"end":219.075,"sentiment":"neutral","sentiment_score":-0.054262025015694756},{"text":"Because I get a one a text invoice from your team says you guys wanna be paid $20 and send it out a your free router.","start":219.075,"end":226.75,"sentiment":"neutral","sentiment_score":-0.012442990707663389},{"text":"But and, also, if I do in six months of contract, you give me a free router.","start":227.21,"end":231.39,"sentiment":"neutral","sentiment_score":-0.01937606174717931},{"text":"And what if I cancel this contract after three after six months?","start":231.53,"end":235.47,"sentiment":"neutral","sentiment_score":-0.16190890967845917}],"sentiment":"neutral","sentiment_score":-0.03948275922448374,"num_words":64,"start":216.915,"end":235.47},{"sentences":[{"text":"I still gonna return the router.","start":236.275,"end":238.055,"sentiment":"neutral","sentiment_score":-0.07382686249911785},{"text":"Right.","start":238.915,"end":239.415,"sentiment":"neutral","sentiment_score":0.015020951628684998},{"text":"Yeah.","start":244.75499,"end":245.25499,"sentiment":"neutral","sentiment_score":0.061964645981788635},{"text":"Yeah.","start":248.27,"end":248.43001,"sentiment":"neutral","sentiment_score":0.06052251160144806},{"text":"But, anyway, can we just try using my router for now?","start":248.43001,"end":251.15001,"sentiment":"neutral","sentiment_score":-0.009439572014591911}],"sentiment":"neutral","sentiment_score":-0.02046441789716482,"num_words":20,"start":236.275,"end":251.15001},{"sentences":[{"text":"Because I think yeah.","start":251.15001,"end":253.81,"sentiment":"neutral","sentiment_score":-0.3175070956349373},{"text":"It it takes time and also charge me extra.","start":253.87,"end":256.43,"sentiment":"negative","sentiment_score":-0.43840352694193524},{"text":"So maybe just try my router because I had a router here.","start":256.43,"end":259.81,"sentiment":"neutral","sentiment_score":-0.13659544894471765},{"text":"Yeah.","start":269.035,"end":269.535,"sentiment":"neutral","sentiment_score":0.0841786339879036},{"text":"Just give me one sec.","start":269.595,"end":270.975,"sentiment":"neutral","sentiment_score":0.06193801760673523}],"sentiment":"neutral","sentiment_score":-0.2084173158171677,"num_words":31,"start":251.15001,"end":270.975},{"sentences":[{"text":"I had a one I had a two.","start":272.395,"end":273.915,"sentiment":"neutral","sentiment_score":0.16542324051260948},{"text":"So this one I'm using now, they called the CloudMesh.","start":273.915,"end":278.42,"sentiment":"neutral","sentiment_score":0.21414099484682084},{"text":"Yeah.","start":283.36002,"end":283.86002,"sentiment":"neutral","sentiment_score":0.05762237310409546},{"text":"C l o u d.","start":284.08002,"end":286.1,"sentiment":"neutral","sentiment_score":0.0033165473490953446},{"text":"Oh, router.","start":289.905,"end":291.525,"sentiment":"neutral","sentiment_score":-0.05702175013720989}],"sentiment":"neutral","sentiment_score":0.13172913392862448,"num_words":26,"start":272.395,"end":291.525},{"sentences":[{"text":"Where is the router?","start":297.905,"end":298.965,"sentiment":"neutral","sentiment_score":-0.02306627295911312},{"text":"It's a kinda digi set.","start":299.425,"end":301.76498,"sentiment":"neutral","sentiment_score":0.0617999292910099},{"text":"Is that right?","start":302.48,"end":303.46002,"sentiment":"neutral","sentiment_score":0.08455854405959447},{"text":"Do you want me to take the pictures and to you guys?","start":304.72,"end":306.72,"sentiment":"neutral","sentiment_score":0.02256534993648529},{"text":"Because this one, our living apartment and all the things set up by the I believe it's a super network.","start":306.72,"end":312.1,"sentiment":"neutral","sentiment_score":0.08123112265020609}],"sentiment":"neutral","sentiment_score":0.05376856452362104,"num_words":44,"start":297.905,"end":312.1},{"sentences":[{"text":"Yeah.","start":318.625,"end":318.86502,"sentiment":"neutral","sentiment_score":0.02315252274274826},{"text":"Yeah.","start":318.86502,"end":319.105,"sentiment":"neutral","sentiment_score":0.028302209451794624},{"text":"It's a box near my door, and I opened I have a router and and everything in the box.","start":319.105,"end":323.605,"sentiment":"neutral","sentiment_score":0.007904402862646077},{"text":"Yeah.","start":332.76,"end":333.26,"sentiment":"neutral","sentiment_score":-0.03277347981929779},{"text":"Yeah.","start":334.28,"end":334.6,"sentiment":"neutral","sentiment_score":0.014988696202635763}],"sentiment":"neutral","sentiment_score":0.007993634911658972,"num_words":23,"start":318.625,"end":334.6},{"sentences":[{"text":"Whenever I'm in, it's all it says all set by it cost property of Super Network.","start":334.6,"end":340.46,"sentiment":"neutral","sentiment_score":0.019161925942171365},{"text":"Okay.","start":350.565,"end":351.065,"sentiment":"neutral","sentiment_score":0.040538400411605835},{"text":"I think I had a router.","start":362.40002,"end":363.7,"sentiment":"neutral","sentiment_score":-0.00632631592452526},{"text":"Well, I tell it's called a CloudMesh gateway.","start":364.24002,"end":366.82,"sentiment":"neutral","sentiment_score":0.06750185182318091},{"text":"CloudMesh?","start":370.80002,"end":371.30002,"sentiment":"neutral","sentiment_score":0.057209160178899765}],"sentiment":"neutral","sentiment_score":0.028324852959485725,"num_words":32,"start":334.6,"end":371.30002},{"sentences":[{"text":"Yeah.","start":371.84,"end":372.34,"sentiment":"neutral","sentiment_score":0.07722405344247818},{"text":"If you if you want, I can send in send a picture to you.","start":385.04498,"end":393.24002,"sentiment":"neutral","sentiment_score":0.073465032769101},{"text":"Oh.","start":393.24002,"end":393.74002,"sentiment":"neutral","sentiment_score":0.021784748882055283},{"text":"Well, Just give me one sec.","start":400.84,"end":407.51498,"sentiment":"neutral","sentiment_score":-0.010464470057437817},{"text":"EDS?","start":432.505,"end":433.005,"sentiment":"neutral","sentiment_score":-0.004276721738278866}],"sentiment":"neutral","sentiment_score":0.04610677039169747,"num_words":23,"start":371.84,"end":433.005},{"sentences":[{"text":"Is that what you're asking?","start":433.225,"end":434.365,"sentiment":"neutral","sentiment_score":-0.007733151316642761},{"text":"It's not VDS.","start":445.705,"end":449.03,"sentiment":"neutral","sentiment_score":-0.1545053869485855},{"text":"There is nothing about VDS.","start":449.17,"end":450.87,"sentiment":"neutral","sentiment_score":-0.2378731608390808},{"text":"You call it cloud mesh.","start":457.81,"end":460.31,"sentiment":"neutral","sentiment_score":0.011693384684622287},{"text":"The full name is Cloudmesh Gateway.","start":465.70502,"end":468.20502,"sentiment":"neutral","sentiment_score":-0.002944129053503275}],"sentiment":"neutral","sentiment_score":-0.06878106552176178,"num_words":24,"start":433.225,"end":468.20502},{"sentences":[{"text":"And the unit.","start":474.665,"end":476.55002,"sentiment":"neutral","sentiment_score":0.009942522582908472},{"text":"Yep.","start":524.535,"end":525.035,"sentiment":"neutral","sentiment_score":0.020508861169219017},{"text":"There's a one that goes to w a d w a n.","start":543.63,"end":547.01,"sentiment":"neutral","sentiment_score":0.00837864107840384},{"text":"They also have a DSL.","start":547.23505,"end":548.61505,"sentiment":"neutral","sentiment_score":0.005010131187736988},{"text":"But, yeah, I don't I don't think we need to use DSL for the Supernet Internet, isn't it?","start":550.195,"end":556.29504,"sentiment":"neutral","sentiment_score":-0.1389469668890039}],"sentiment":"neutral","sentiment_score":-0.059618323748835765,"num_words":39,"start":474.665,"end":556.29504},{"sentences":[{"text":"No.","start":567.32,"end":567.4,"sentiment":"negative","sentiment_score":-0.335945188999176},{"text":"It's not VSL.","start":567.4,"end":568.38,"sentiment":"neutral","sentiment_score":-0.2780183603366216},{"text":"It's w a l w a n.","start":568.44,"end":571.10004,"sentiment":"neutral","sentiment_score":-0.1494452761752265},{"text":"It's It's a multifunctionary.","start":574.44,"end":576.135,"sentiment":"neutral","sentiment_score":-0.012370891403406858},{"text":"I'll I'll never go into the DSL.","start":577.235,"end":578.675,"sentiment":"neutral","sentiment_score":-0.1456770971417427}],"sentiment":"neutral","sentiment_score":-0.14933365676552057,"num_words":22,"start":567.32,"end":578.675},{"sentences":[{"text":"I always use the WAN.","start":578.675,"end":580.055,"sentiment":"neutral","sentiment_score":-0.01903522266075015},{"text":"I'm pretty sure because you guys are all using super internet, isn't it?","start":580.83496,"end":586.115,"sentiment":"neutral","sentiment_score":-0.0056267738915406745},{"text":"It's previously, I'm using that for for another provider for one year with this router, then it's also provide by the Super Internet.","start":586.115,"end":594.95,"sentiment":"neutral","sentiment_score":-0.04171440572194431},{"text":"No.","start":609.855,"end":610.095,"sentiment":"neutral","sentiment_score":-0.13854698836803436},{"text":"It's not going to the CSL port.","start":610.095,"end":613.455,"sentiment":"neutral","sentiment_score":-0.10326884434159313}],"sentiment":"neutral","sentiment_score":-0.04059560008689153,"num_words":49,"start":578.675,"end":613.455},{"sentences":[{"text":"It's going to the WAN port.","start":613.455,"end":616.275,"sentiment":"neutral","sentiment_score":-0.011922035987178484},{"text":"I think that one should be because, like, when last year, they sent me one of sort of website to tell me how to activate.","start":627.17,"end":635.675,"sentiment":"neutral","sentiment_score":0.03486826464533806},{"text":"But right now, you also, I I I presume you guys have same process, like, send you some activity code, and and I can do everything by myself because I already wanna activate my Internet today.","start":636.055,"end":648.14996,"sentiment":"neutral","sentiment_score":0.10603692636100782},{"text":"I don't I don't wanna wait, like, three days or four days and and get a new router.","start":648.14996,"end":653.52997,"sentiment":"neutral","sentiment_score":-0.14338401032404768},{"text":"So, yeah, if that's okay, can your technician can tell me or send me the link and show me how to do all the activate stuff?","start":654.14996,"end":661.875,"sentiment":"neutral","sentiment_score":0.10742288197462375}],"sentiment":"neutral","sentiment_score":0.04350978824066686,"num_words":111,"start":613.455,"end":661.875},{"sentences":[{"text":"I can log in to the, like, the setting page of the router and change you all the setting to yours.","start":662.25494,"end":668.75494,"sentiment":"neutral","sentiment_score":0.09368914791515895},{"text":"Is that okay?","start":669.45496,"end":670.355,"sentiment":"neutral","sentiment_score":0.08069149901469548},{"text":"Yep, please.","start":676.24,"end":677.06,"sentiment":"neutral","sentiment_score":0.13315225392580032},{"text":"Yeah.","start":683.36,"end":683.6,"sentiment":"neutral","sentiment_score":0.018086809664964676},{"text":"No worries.","start":683.6,"end":684.33997,"sentiment":"neutral","sentiment_score":0.02344217523932457}],"sentiment":"neutral","sentiment_score":0.08761456107784962,"num_words":29,"start":662.25494,"end":684.33997},{"sentences":[{"text":"Yeah.","start":687.375,"end":687.615,"sentiment":"neutral","sentiment_score":0.03002391755580902},{"text":"That that's what I'm saying.","start":687.615,"end":688.97504,"sentiment":"neutral","sentiment_score":0.03852201327681541},{"text":"What yeah.","start":688.97504,"end":690.175,"sentiment":"neutral","sentiment_score":0.03454318456351757},{"text":"Let me get the practice first.","start":690.175,"end":691.935,"sentiment":"neutral","sentiment_score":0.04112541240950426},{"text":"If not, we can go go with your free router.","start":691.935,"end":694.515,"sentiment":"neutral","sentiment_score":0.06968429833650588}],"sentiment":"neutral","sentiment_score":0.05147149212037524,"num_words":24,"start":687.375,"end":694.515},{"sentences":[{"text":"But right now, just just help your the free router shipment if I can use my own.","start":694.575,"end":699.875,"sentiment":"neutral","sentiment_score":0.060387290904627126},{"text":"So no bother anyway.","start":700.255,"end":701.555,"sentiment":"neutral","sentiment_score":0.05198085308074951},{"text":"Okay.","start":703.51,"end":703.99,"sentiment":"positive","sentiment_score":0.3657675385475158},{"text":"Thank you.","start":703.99,"end":704.73004,"sentiment":"positive","sentiment_score":0.5287004113197327},{"text":"Yeah.","start":706.55,"end":706.87,"sentiment":"neutral","sentiment_score":0.11257477849721909}],"sentiment":"neutral","sentiment_score":0.11081001989543438,"num_words":25,"start":694.575,"end":706.87},{"sentences":[{"text":"No worries.","start":706.87,"end":707.61,"sentiment":"neutral","sentiment_score":0.10880065336823463},{"text":"Yeah.","start":708.39,"end":708.89,"sentiment":"neutral","sentiment_score":0.09138967096805573},{"text":"Yeah.","start":709.35004,"end":709.67004,"sentiment":"neutral","sentiment_score":0.13089017570018768},{"text":"If I get it fixed, I'll let you guys know.","start":709.67004,"end":712.09,"sentiment":"neutral","sentiment_score":0.10859956294298172},{"text":"No worries.","start":713.75,"end":714.49,"sentiment":"positive","sentiment_score":0.383121520280838}],"sentiment":"neutral","sentiment_score":0.14325748896226287,"num_words":16,"start":706.87,"end":714.49},{"sentences":[{"text":"That's alright.","start":715.03,"end":715.51,"sentiment":"neutral","sentiment_score":0.22562839090824127},{"text":"Thank you.","start":715.51,"end":716.23004,"sentiment":"positive","sentiment_score":0.5546904057264328},{"text":"See you.","start":716.23004,"end":716.71,"sentiment":"positive","sentiment_score":0.5337202847003937},{"text":"Bye.","start":716.71,"end":717.21,"sentiment":"positive","sentiment_score":0.40378838777542114}],"sentiment":"positive","sentiment_score":0.4331237929207938,"num_words":7,"start":715.03,"end":717.21}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello.\n\nChannel 1: Hello.\n\nChannel 0: Good morning.\n\nChannel 1: Good morning.\n\nChannel 0: This is Marlene from Airtel tech support. How can\n\nChannel 1: Hey.\n\nChannel 0: I assist you today? Mhmm.\n\nChannel 1: Hey. Good morning. I just got a call from this number. So I reckon it's about my an Internet, I guess.\n\nChannel 0: Okay. Can I have your full name, please? Let me check for\n\nChannel 1: Yes.\n\nChannel 0: the records.\n\nChannel 1: K so\n\nChannel 0: Mhmm.\n\nChannel 1: Kefuzhu, k e f u z h u.\n\nChannel 0: Okay, Hannah. Let me just check.\n\nChannel 1: Yep. No worries.\n\nChannel 0: Hello, Kefu?\n\nChannel 1: That's me.\n\nChannel 0: Yeah. We're calling earlier because upon activating the service, there's\n\nChannel 1: Yep.\n\nChannel 0: an existing different Internet service provider at the address that we're trying to activate. But right now, I think it's available because it's now activated on our end, so it's all good now. The service is already activated at the address.\n\nChannel 1: Yeah. So\n\nChannel 0: Yes.\n\nChannel 1: but I still cannot use it, isn't it? Just\n\nChannel 0: Yeah.\n\nChannel 1: give me a\n\nChannel 0: So hello? Can you hear me?\n\nChannel 1: moment. Yeah. I can hear you.\n\nChannel 0: Yes. So regarding using the Internet, we still need to wait for the router.\n\nChannel 1: Sorry. Wait wait for what?\n\nChannel 0: Hello?\n\nChannel 1: Hello? Still here?\n\nChannel 0: Yeah. Can you hear me well?\n\nChannel 1: Yeah. I can.\n\nChannel 0: Yes.\n\nChannel 1: Yeah.\n\nChannel 0: I can. Yes. So for you to be able to use the Internet, you still need to wait for the router,\n\nChannel 1: Sorry.\n\nChannel 0: or do\n\nChannel 1: I don't\n\nChannel 0: you already\n\nChannel 1: have the I\n\nChannel 0: have\n\nChannel 1: don't\n\nChannel 0: one?\n\nChannel 1: need the router because I had a I had a one already in my home. So because I I also select the the option in the when I when I did application. So I said, so I don't need my I I don't need the router or a modem from you guys because I had my own here. Is that means you have to because because I'm using the super Internet. So that means I have to get a router from you guys or I can use my own?\n\nChannel 0: Yeah. Actually, you can use your own one as long\n\nChannel 1: Yeah.\n\nChannel 0: as it's compatible with Optic Fiber Blade Connection. We can check it. But you signed off under six month contract. Right?\n\nChannel 1: Yeah. Yeah. Maybe.\n\nChannel 0: Yes. So that's\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: yeah. That's include a free router.\n\nChannel 1: But\n\nChannel 0: So\n\nChannel 1: I don't need to throw a router because they you charged me $20 for the shipment fee, but I don't wanna do that way because I already had a two router from the Super. So I I don't think I need any extra router. I don't need to get three one third one. So is that okay? Just cancel the shipment.\n\nI don't need the for now, I don't think I need a free router. Just let's try how can I activate the Internet by my router If we can do that way, just go with my router rather you send the new one to me because\n\nChannel 0: Yeah. We can use your own router. May I know what router is it for me to check the compatibility?\n\nChannel 1: yeah, please? Thank you. Just just cancel the shipment or whatever. Because I get a one a text invoice from your team says you guys wanna be paid $20 and send it out a your free router. But and, also, if I do in six months of contract, you give me a free router.\n\nAnd what if I cancel this contract after three after six months? I still gonna return the router. Right.\n\nChannel 0: No. As long as the contract is fulfilled, you fulfilled the six months\n\nChannel 1: Yeah.\n\nChannel 0: with us. The router is yours.\n\nChannel 1: Yeah. But, anyway, can we\n\nChannel 0: Yes.\n\nChannel 1: just try using my router for now? Because I think yeah. It it takes time and also charge me extra. So maybe just try my router because I had a router\n\nChannel 0: Okay.\n\nChannel 1: here.\n\nChannel 0: We can use your own router then. May I know what router is it for me to check if it's compatible?\n\nChannel 1: Yeah. Just give me one sec.\n\nChannel 0: Sure.\n\nChannel 1: I had a one I had a two. So this one I'm using now, they called the CloudMesh.\n\nChannel 0: Cloud mesh?\n\nChannel 1: Yeah. C\n\nChannel 0: Yeah.\n\nChannel 1: l\n\nChannel 0: I\n\nChannel 1: o\n\nChannel 0: think\n\nChannel 1: u d.\n\nChannel 0: that's an next isn't that an extender? It's not a router,\n\nChannel 1: Oh,\n\nChannel 0: I think.\n\nChannel 1: router.\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: Where is the router? It's a kinda digi set. Is that right? Do you want me to take the pictures and to you guys? Because this one, our living apartment and all the things set up by the I believe it's a super network.\n\nChannel 0: Mhmm. Yeah. So I think is is that a box mounted in your wall?\n\nChannel 1: Yeah. Yeah. It's a box near my door, and I opened I have a router and and everything in the box.\n\nChannel 0: Yeah. So you do not have your own equipment? All that equipment is already there when\n\nChannel 1: Yeah.\n\nChannel 0: you move?\n\nChannel 1: Yeah. Whenever I'm in, it's all it says all set by it cost property of Super Network.\n\nChannel 0: Okay. So I think you're referring to the NTT box. That's not a router. That's a network termination device that\n\nChannel 1: Okay.\n\nChannel 0: we're going to use to establish a connection. So you're going to connect a router there for you to have Wi Fi on the\n\nChannel 1: I\n\nChannel 0: area.\n\nChannel 1: think I had a router. Well, I tell\n\nChannel 0: Mhmm.\n\nChannel 1: it's called a CloudMesh gateway.\n\nChannel 0: Cloud mesh?\n\nChannel 1: CloudMesh? Yeah.\n\nChannel 0: Let me check.\n\nChannel 1: If you if you want, I can send in send a picture to you. Oh.\n\nChannel 0: Is that a VDSL? The e d s l router? Can you\n\nChannel 1: Well,\n\nChannel 0: check?\n\nChannel 1: Just give\n\nChannel 0: Yeah. There should be a a small sticker\n\nChannel 1: me one sec.\n\nChannel 0: at the back of that one where the information is written. Yeah.\n\nChannel 1: EDS? Is that what you're asking?\n\nChannel 0: I think that's a VDSL or ADSR.\n\nChannel 1: It's not VDS. There is nothing about VDS.\n\nChannel 0: Okay. How about the make and model? Can you tell me the brand and model of it?\n\nChannel 1: You call it cloud mesh.\n\nChannel 0: Only CloudMesh. No other\n\nChannel 1: The full name is Cloudmesh\n\nChannel 0: Mhmm.\n\nChannel 1: Gateway. And the unit.\n\nChannel 0: Okay. Hang on. Let me check. Can you check the available ports at the side of it, side back?\n\nChannel 1: Yep.\n\nChannel 0: Mhmm. Is there a ADSL, VDSL port, WAN port? Where where can you plug a cable?\n\nChannel 1: There's a one that goes to w a d w a n. They also have a DSL. But,\n\nChannel 0: Mhmm. Mhmm.\n\nChannel 1: yeah, I\n\nChannel 0: Okay.\n\nChannel 1: don't I don't think we need to use DSL for the Supernet Internet, isn't it?\n\nChannel 0: Yeah. Yeah. That's correct. But, actually, the v DSL router is not compatible with our service.\n\nChannel 1: No. It's not VSL. It's w a l w a n.\n\nChannel 0: Yeah. But you said there's also a VDSL\n\nChannel 1: It's\n\nChannel 0: and ADSL?\n\nChannel 1: It's a multifunctionary. I'll I'll never go into the DSL. I always use the WAN. I'm pretty sure because you guys are all using super internet, isn't it? It's previously,\n\nChannel 0: Mhmm.\n\nChannel 1: I'm using that for for another provider for one year with this router, then it's\n\nChannel 0: Yeah.\n\nChannel 1: also\n\nChannel 0: But\n\nChannel 1: provide by the Super Internet.\n\nChannel 0: Mhmm. Yeah. But, actually, the if it has a DSL port, we can't we cannot configure the router.\n\nChannel 1: No. It's not going to\n\nChannel 0: Yes. I think.\n\nChannel 1: the CSL port. It's going to the WAN port.\n\nChannel 0: Yeah. But do you know how to configure that one? Or, like, logging into the router's interface?\n\nChannel 1: I think that one should be because, like, when last year, they sent me one of sort of website to tell me how to activate. But right now, you also, I I I presume you guys have same process, like, send you some activity code, and and I can do everything by myself because I already wanna activate my Internet today. I don't I don't wanna wait, like, three days or four days and and get a new router. So, yeah, if that's okay, can your\n\nChannel 0: Yeah. I\n\nChannel 1: technician\n\nChannel 0: can.\n\nChannel 1: can tell me or send me the link and show me how to do all the activate stuff? I can log in to the, like, the setting page of the router and change you all the setting to yours. Is\n\nChannel 0: Mhmm.\n\nChannel 1: that okay?\n\nChannel 0: Yes. Sure. Okay. What we're going to do now is send you an email instruction on how\n\nChannel 1: Yep,\n\nChannel 0: to\n\nChannel 1: please.\n\nChannel 0: configure that router. Then if you run into any issues, just give us a callback then\n\nChannel 1: Yeah.\n\nChannel 0: because,\n\nChannel 1: No worries.\n\nChannel 0: yeah, I cannot assure you that router is compatible.\n\nChannel 1: Yeah. That that's what\n\nChannel 0: Can\n\nChannel 1: I'm\n\nChannel 0: I guarantee\n\nChannel 1: saying. What\n\nChannel 0: you? Mhmm.\n\nChannel 1: yeah. Let me get the practice first. If not, we\n\nChannel 0: Mhmm.\n\nChannel 1: can go go with your free router. But right now, just just help your the free router shipment if I can\n\nChannel 0: Mhmm.\n\nChannel 1: use\n\nChannel 0: Mhmm.\n\nChannel 1: my own.\n\nChannel 0: Okay.\n\nChannel 1: So no bother anyway.\n\nChannel 0: Yeah. Okay, sir.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: I'll I'll send an email shortly then.\n\nChannel 1: Yeah.\n\nChannel 0: Then,\n\nChannel 1: No worries.\n\nChannel 0: yeah, let's take\n\nChannel 1: Yeah.\n\nChannel 0: it from there.\n\nChannel 1: Yeah. If I get it fixed, I'll\n\nChannel 0: Mhmm.\n\nChannel 1: let you guys know.\n\nChannel 0: Okay.\n\nChannel 1: No\n\nChannel 0: Thank\n\nChannel 1: worries.\n\nChannel 0: you. Yeah. Bye\n\nChannel 1: That's alright.\n\nChannel 0: for\n\nChannel 1: Thank\n\nChannel 0: now.\n\nChannel 1: you. See you. Bye.\n\nChannel 0: Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.13263025879859924}],"sentiment":"neutral","sentiment_score":0.13263025879859924,"channel":0,"num_words":1,"start":1.1999999,"end":1.6999999},{"sentences":[{"text":"Hello.","start":1.76,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.3151811957359314}],"sentiment":"neutral","sentiment_score":0.3151811957359314,"channel":1,"num_words":1,"start":1.76,"end":2.1599998},{"sentences":[{"text":"Good morning.","start":1.76,"end":2.3999999,"sentiment":"positive","sentiment_score":0.3583083301782608}],"sentiment":"positive","sentiment_score":0.3583083301782608,"channel":0,"num_words":2,"start":1.76,"end":2.3999999},{"sentences":[{"text":"Good morning.","start":2.1599998,"end":2.8999999,"sentiment":"positive","sentiment_score":0.5130041539669037}],"sentiment":"positive","sentiment_score":0.5130041539669037,"channel":1,"num_words":2,"start":2.1599998,"end":2.8999999},{"sentences":[{"text":"This is Marlene from Airtel tech support.","start":2.3999999,"end":4.8199997,"sentiment":"positive","sentiment_score":0.3820341484887259},{"text":"How can","start":5.3599997,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.24386370927095413}],"sentiment":"positive","sentiment_score":0.3513296064403322,"channel":0,"num_words":9,"start":2.3999999,"end":5.7599998},{"sentences":[{"text":"Hey.","start":5.7599998,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.20755219459533691}],"sentiment":"neutral","sentiment_score":0.20755219459533691,"channel":1,"num_words":1,"start":5.7599998,"end":6.2599998},{"sentences":[{"text":"I assist you today?","start":5.7599998,"end":6.74,"sentiment":"neutral","sentiment_score":0.1871606521308422},{"text":"Mhmm.","start":6.8799996,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.02809067629277706}],"sentiment":"neutral","sentiment_score":0.1553466569632292,"channel":0,"num_words":5,"start":5.7599998,"end":7.3799996},{"sentences":[{"text":"Hey.","start":7.68,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.09120187163352966},{"text":"Good morning.","start":7.9199996,"end":8.5,"sentiment":"neutral","sentiment_score":0.2603083401918411},{"text":"I just got a call from this number.","start":8.559999,"end":10.42,"sentiment":"neutral","sentiment_score":0.15482161939144135},{"text":"So I reckon it's about my an Internet, I 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records.","start":23.135,"end":23.875,"sentiment":"neutral","sentiment_score":0.014146563597023487}],"sentiment":"neutral","sentiment_score":0.014146563597023487,"channel":0,"num_words":2,"start":23.135,"end":23.875},{"sentences":[{"text":"K so","start":23.544998,"end":24.744999,"sentiment":"neutral","sentiment_score":0.013590806163847446}],"sentiment":"neutral","sentiment_score":0.013590806163847446,"channel":1,"num_words":2,"start":23.544998,"end":24.744999},{"sentences":[{"text":"Mhmm.","start":24.57,"end":25.07,"sentiment":"neutral","sentiment_score":0.01730871945619583}],"sentiment":"neutral","sentiment_score":0.01730871945619583,"channel":0,"num_words":1,"start":24.57,"end":25.07},{"sentences":[{"text":"Kefuzhu, k e f u z h u.","start":24.744999,"end":28.765,"sentiment":"neutral","sentiment_score":0.02345749526284635}],"sentiment":"neutral","sentiment_score":0.02345749526284635,"channel":1,"num_words":8,"start":24.744999,"end":28.765},{"sentences":[{"text":"Okay, Hannah.","start":32.09,"end":32.809998,"sentiment":"neutral","sentiment_score":0.03778970614075661},{"text":"Let me just check.","start":32.809998,"end":34.27,"sentiment":"neutral","sentiment_score":0.02842702716588974}],"sentiment":"neutral","sentiment_score":0.03154792015751203,"channel":0,"num_words":6,"start":32.09,"end":34.27},{"sentences":[{"text":"Yep.","start":35.25,"end":35.73,"sentiment":"neutral","sentiment_score":0.059674859046936035},{"text":"No worries.","start":35.73,"end":36.39,"sentiment":"neutral","sentiment_score":0.08842181414365768}],"sentiment":"neutral","sentiment_score":0.0788394957780838,"channel":1,"num_words":3,"start":35.25,"end":36.39},{"sentences":[{"text":"Hello, Kefu?","start":47.945,"end":48.844997,"sentiment":"neutral","sentiment_score":0.07507359609007835}],"sentiment":"neutral","sentiment_score":0.07507359609007835,"channel":0,"num_words":2,"start":47.945,"end":48.844997},{"sentences":[{"text":"That's me.","start":49.425,"end":50.245,"sentiment":"neutral","sentiment_score":0.056824907660484314}],"sentiment":"neutral","sentiment_score":0.056824907660484314,"channel":1,"num_words":2,"start":49.425,"end":50.245},{"sentences":[{"text":"Yeah.","start":50.7,"end":51.2,"sentiment":"neutral","sentiment_score":0.10898437350988388},{"text":"We're calling earlier because upon activating the service, there's","start":51.42,"end":56.62,"sentiment":"neutral","sentiment_score":0.04990103613171312}],"sentiment":"neutral","sentiment_score":0.0558093698695302,"channel":0,"num_words":10,"start":50.7,"end":56.62},{"sentences":[{"text":"Yep.","start":56.25,"end":56.75,"sentiment":"neutral","sentiment_score":0.034917786717414856}],"sentiment":"neutral","sentiment_score":0.034917786717414856,"channel":1,"num_words":1,"start":56.25,"end":56.75},{"sentences":[{"text":"an existing different Internet service provider at the address that we're trying to activate.","start":56.62,"end":63.28,"sentiment":"neutral","sentiment_score":0.017655826971999238},{"text":"But right now, I think it's available because it's now activated on our end, so it's all good now.","start":64.485,"end":74.185,"sentiment":"neutral","sentiment_score":0.20938128860373245},{"text":"The service is already activated at the address.","start":74.965004,"end":77.705,"sentiment":"neutral","sentiment_score":0.0805847505107522}],"sentiment":"neutral","sentiment_score":0.11878302597963228,"channel":0,"num_words":41,"start":56.62,"end":77.705},{"sentences":[{"text":"Yeah.","start":79.41499,"end":79.91499,"sentiment":"neutral","sentiment_score":-0.038428254425525665},{"text":"So","start":81.41499,"end":81.91499,"sentiment":"neutral","sentiment_score":-0.07116501778364182}],"sentiment":"neutral","sentiment_score":-0.05479663610458374,"channel":1,"num_words":2,"start":79.41499,"end":81.91499},{"sentences":[{"text":"Yes.","start":81.73,"end":82.23,"sentiment":"neutral","sentiment_score":-0.09236776828765868}],"sentiment":"neutral","sentiment_score":-0.09236776828765868,"channel":0,"num_words":1,"start":81.73,"end":82.23},{"sentences":[{"text":"but I still cannot use it, isn't it?","start":83.43,"end":86.01,"sentiment":"neutral","sentiment_score":-0.2794549111276865},{"text":"Just","start":91.270004,"end":91.51,"sentiment":"neutral","sentiment_score":-0.08318895846605301}],"sentiment":"neutral","sentiment_score":-0.2576475830541717,"channel":1,"num_words":9,"start":83.43,"end":91.51},{"sentences":[{"text":"Yeah.","start":91.315,"end":91.815,"sentiment":"neutral","sentiment_score":-0.07049252092838287}],"sentiment":"neutral","sentiment_score":-0.07049252092838287,"channel":0,"num_words":1,"start":91.315,"end":91.815},{"sentences":[{"text":"give me a","start":91.51,"end":92.33,"sentiment":"neutral","sentiment_score":-0.04750336706638336}],"sentiment":"neutral","sentiment_score":-0.04750336706638336,"channel":1,"num_words":3,"start":91.51,"end":92.33},{"sentences":[{"text":"So hello?","start":92.195,"end":93.335,"sentiment":"neutral","sentiment_score":-0.033334143459796906},{"text":"Can you hear me?","start":93.395004,"end":94.375,"sentiment":"neutral","sentiment_score":-0.046818023547530174}],"sentiment":"neutral","sentiment_score":-0.04232339685161909,"channel":0,"num_words":6,"start":92.195,"end":94.375},{"sentences":[{"text":"moment.","start":93.91,"end":94.41,"sentiment":"neutral","sentiment_score":-0.047497231513261795},{"text":"Yeah.","start":94.47,"end":94.71001,"sentiment":"neutral","sentiment_score":-0.02796688862144947},{"text":"I can hear you.","start":94.71001,"end":95.69,"sentiment":"neutral","sentiment_score":-0.020293956622481346}],"sentiment":"neutral","sentiment_score":-0.026106657770772774,"channel":1,"num_words":6,"start":93.91,"end":95.69},{"sentences":[{"text":"Yes.","start":96.595,"end":96.915,"sentiment":"neutral","sentiment_score":-0.031034696847200394},{"text":"So regarding using the Internet, we still need to wait for the 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already","start":134.47,"end":135.03,"sentiment":"neutral","sentiment_score":-0.08492149412631989}],"sentiment":"neutral","sentiment_score":-0.08492149412631989,"channel":0,"num_words":2,"start":134.47,"end":135.03},{"sentences":[{"text":"have the 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one already in my home.","start":135.325,"end":139.085,"sentiment":"neutral","sentiment_score":-0.081166427085797},{"text":"So because I I also select the the option in the when I when I did application.","start":139.085,"end":144.25,"sentiment":"neutral","sentiment_score":-0.019079290001707917},{"text":"So I said, so I don't need my I I don't need the router or a modem from you guys because I had my own here.","start":144.55,"end":149.69,"sentiment":"neutral","sentiment_score":-0.15174606958260903},{"text":"Is that means you have to because because I'm using the super Internet.","start":150.39,"end":153.76999,"sentiment":"neutral","sentiment_score":-0.06380387739493297},{"text":"So that means I have to get a router from you guys or I can use my 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you.","start":216.915,"end":217.395,"sentiment":"neutral","sentiment_score":0.22437765449285507},{"text":"Just just cancel the shipment or whatever.","start":217.395,"end":219.075,"sentiment":"neutral","sentiment_score":-0.054262025015694756},{"text":"Because I get a one a text invoice from your team says you guys wanna be paid $20 and send it out a your free router.","start":219.075,"end":226.75,"sentiment":"neutral","sentiment_score":-0.012442990707663389},{"text":"But and, also, if I do in six months of contract, you give me a free router.","start":227.21,"end":231.39,"sentiment":"neutral","sentiment_score":-0.01937606174717931}],"sentiment":"neutral","sentiment_score":-0.01006941424889697,"channel":1,"num_words":54,"start":216.19499,"end":231.39},{"sentences":[{"text":"And what if I cancel this contract after three after six months?","start":231.53,"end":235.47,"sentiment":"neutral","sentiment_score":-0.16190890967845917},{"text":"I still gonna return the 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all it says all set by it cost property of Super Network.","start":334.6,"end":340.46,"sentiment":"neutral","sentiment_score":0.019161925942171365}],"sentiment":"neutral","sentiment_score":0.01891644183984574,"channel":1,"num_words":17,"start":334.28,"end":340.46},{"sentences":[{"text":"Okay.","start":341.56,"end":342.06,"sentiment":"neutral","sentiment_score":0.021324895322322845},{"text":"So I think you're referring to the NTT box.","start":342.12,"end":345.58,"sentiment":"neutral","sentiment_score":-0.004395266115251515},{"text":"That's not a router.","start":345.71997,"end":346.93997,"sentiment":"neutral","sentiment_score":-0.06555534899234772},{"text":"That's a network termination device 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The representative, Marlene, informed her that she still needs to wait for the router and suggested canceling the shipment and returning it if she tries. The agent helped the customer check if the router is compatible and sent pictures to determine compatibility. The agent also informed the customer that their equipment is already there and the router is a CloudGeneration gateway. The agent sends a picture of the router and gives instructions on activating it, and offers to send an email instructions for configuring the router. The conversation ends with the agent reminding the customer to call back if they have any issues."},"intents":{"segments":[{"text":"We're calling earlier because upon activating the service, there's Yep. an existing different Internet service provider at the address that we're trying to activate. But right now, I think it's available because it's now activated on our end, so it's all good now. The service is already activated at the address. Yeah.","start_word":82,"end_word":133,"intents":[{"intent":"Activate internet service","confidence_score":0.008939692}]},{"text":"So regarding using the Internet, we still need to wait for the router. Sorry. Wait wait for what?","start_word":162,"end_word":179,"intents":[{"intent":"Wait for router","confidence_score":0.40753803}]},{"text":"Actually, you can use your own one as long Yeah.","start_word":319,"end_word":328,"intents":[{"intent":"Use own router","confidence_score":0.64811736},{"intent":"Use own router","confidence_score":0.23582546}]},{"text":"Just cancel the shipment.","start_word":424,"end_word":427,"intents":[{"intent":"Cancel shipment","confidence_score":0.8021463}]},{"text":"I don't need the for now, I don't think I need a free router. Just let's try how can I activate the Internet by my router If we can do that way, just go with my router rather you send the new one to me because Yeah.","start_word":428,"end_word":474,"intents":[{"intent":"Send router","confidence_score":0.03189345}]},{"text":"May I know what router is it for me to check the compatibility? yeah, please?","start_word":481,"end_word":495,"intents":[{"intent":"Check compatibility","confidence_score":0.7146716}]},{"text":"Because I get a one a text invoice from your team says you guys wanna be paid $20 and send it out a your free router.","start_word":505,"end_word":530,"intents":[{"intent":"Confirm payment","confidence_score":0.0013304956}]},{"text":"just try using my router for now? Because I think yeah.","start_word":593,"end_word":603,"intents":[{"intent":"Try router","confidence_score":0.17665824}]},{"text":"May I know what router is it for me to check if it's compatible? Yeah.","start_word":634,"end_word":648,"intents":[{"intent":"Requesting information about router compatibility and availability","confidence_score":1.4459438e-7}]},{"text":"But, actually, the v DSL router is not compatible with our service. No.","start_word":1072,"end_word":1084,"intents":[{"intent":"Verify router details","confidence_score":0.013527703}]},{"text":"But do you know how to configure that one? Or, like, logging into the router's interface?","start_word":1196,"end_word":1211,"intents":[{"intent":"Configure router","confidence_score":0.45467255}]},{"text":"What we're going to do now is send you an email instruction on how Yep, to please. configure that router. Then if you run into any issues, just give us a callback then Yeah.","start_word":1348,"end_word":1381,"intents":[{"intent":"Send instructions","confidence_score":0.05177859}]},{"text":"Then if you run into any issues, just give us a callback then Yeah.","start_word":1368,"end_word":1381,"intents":[{"intent":"Fix router issue","confidence_score":0.3832007}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.13263025879859924},{"text":"Good Hello. morning. Good This morning. is Marlene from Airtel tech support.","start_word":1,"end_word":12,"sentiment":"positive","sentiment_score":0.3805011212825775},{"text":"How can I Hey. assist you today? Mhmm. Hey. Good morning. I just got a call from this number. So I reckon it's about my an Internet, I guess. Okay. Can I have your full name, please? Let me check for Yes. the records. K so Mhmm. Kefuzhu, k e f u z h u. Okay, Hannah. Let me just check. Yep. No worries. Hello, Kefu? That's me. Yeah. We're calling earlier because upon activating the service, there's Yep. an existing different Internet service provider at the address that we're trying to activate. But right now, I think it's available because it's now activated on our end, so it's all good now. The service is already activated at the address. Yeah. So Yes. but I still cannot use it, isn't it? Just Yeah. give me a So hello? Can you hear me? moment. Yeah. I can hear you. Yes. So regarding using the Internet, we still need to wait for the router. Sorry. Wait wait for what? Hello? Hello? Still here? Yeah. Can you hear me well? Yeah. I can. Yes. Yeah. I can. Yes. So for you to be able to use the Internet, you still need to wait for the router, Sorry. or do I don't you already have the I have don't one? need the router because I had a I had a one already in my home. So because I I also select the the option in the when I when I did application. So I said, so I don't need my I I don't need the router or a modem from you guys because I had my own here. Is that means you have to because because I'm using the super Internet. So that means I have to get a router from you guys or I can use my own? Yeah. Actually, you can use your own one as long Yeah. as it's compatible with Optic Fiber Blade Connection. We can check it. But you signed off under six month contract. Right? Yeah. Yeah. Maybe. Yes. So that's Yeah. Yeah. Yeah. yeah. That's include a free router. But So I don't need to throw a router because they you charged me $20 for the shipment fee, but I don't wanna do that way because I already had a two router from the Super. So I I don't think I need any extra router. I don't need to get three one third one. So is that okay? Just cancel the shipment.","start_word":13,"end_word":427,"sentiment":"neutral","sentiment_score":-0.014794777043679931},{"text":"I don't need the for now, I don't think I need a free router.","start_word":428,"end_word":441,"sentiment":"negative","sentiment_score":-0.3362964391708374},{"text":"Just let's try how can I activate the Internet by my router If we can do that way, just go with my router rather you send the new one to me because Yeah. We can use your own router. May I know what router is it for me to check the compatibility? yeah, please? Thank you. Just just cancel the shipment or whatever. Because I get a one a text invoice from your team says you guys wanna be paid $20 and send it out a your free router. But and, also, if I do in six months of contract, you give me a free router. And what if I cancel this contract after three after six months? I still gonna return the router. Right. No. As long as the contract is fulfilled, you fulfilled the six months Yeah. with us. The router is yours. Yeah. But, anyway, can we Yes. just try using my router for now? Because I think yeah.","start_word":442,"end_word":603,"sentiment":"neutral","sentiment_score":-0.007780934683978558},{"text":"It it takes time and also charge me extra.","start_word":604,"end_word":612,"sentiment":"negative","sentiment_score":-0.4376496374607086},{"text":"So maybe just try my router because I had a router Okay. here. We can use your own router then. May I know what router is it for me to check if it's compatible? Yeah. Just give me one sec. Sure. I had a one I had a two. So this one I'm using now, they called the CloudMesh. Cloud mesh? Yeah. C Yeah. l I o think u d. that's an next isn't that an extender? It's not a router, Oh, I think. router. Mhmm. Yeah. Where is the router? It's a kinda digi set. Is that right? Do you want me to take the pictures and to you guys? Because this one, our living apartment and all the things set up by the I believe it's a super network. Mhmm. Yeah. So I think is is that a box mounted in your wall? Yeah. Yeah. It's a box near my door, and I opened I have a router and and everything in the box. Yeah. So you do not have your own equipment? All that equipment is already there when Yeah. you move? Yeah. Whenever I'm in, it's all it says all set by it cost property of Super Network. Okay. So I think you're referring to the NTT box. That's not a router. That's a network termination device that Okay. we're going to use to establish a connection. So you're going to connect a router there for you to have Wi Fi on the I area. think I had a router. Well, I tell Mhmm. it's called a CloudMesh gateway. Cloud mesh? CloudMesh? Yeah. Let me check. If you if you want, I can send in send a picture to you. Oh. Is that a VDSL? The e d s l router? Can you Well, check? Just give Yeah. There should be a a small sticker me one sec. at the back of that one where the information is written. Yeah. EDS? Is that what you're asking? I think that's a VDSL or ADSR. It's not VDS. There is nothing about VDS. Okay. How about the make and model? Can you tell me the brand and model of it? You call it cloud mesh. Only CloudMesh. No other The full name is Cloudmesh Mhmm. Gateway. And the unit. Okay. Hang on. Let me check. Can you check the available ports at the side of it, side back? Yep. Mhmm. Is there a ADSL, VDSL port, WAN port? Where where can you plug a cable? There's a one that goes to w a d w a n. They also have a DSL. But, Mhmm. Mhmm. yeah, I Okay. don't I don't think we need to use DSL for the Supernet Internet, isn't it? Yeah. Yeah. That's correct.","start_word":613,"end_word":1071,"sentiment":"neutral","sentiment_score":0.006067093879731134},{"text":"But, actually, the v DSL router is not compatible with our service. No.","start_word":1072,"end_word":1084,"sentiment":"negative","sentiment_score":-0.4884602427482605},{"text":"It's not VSL. It's w a l w a n. Yeah. But you said there's also a VDSL It's and ADSL? It's a multifunctionary. I'll I'll never go into the DSL. I always use the WAN. I'm pretty sure because you guys are all using super internet, isn't it? It's previously, Mhmm. I'm using that for for another provider for one year with this router, then it's Yeah. also But provide by the Super Internet. Mhmm. Yeah. But, actually, the if it has a DSL port, we can't we cannot configure the router. No. It's not going to Yes. I think. the CSL port. It's going to the WAN port. Yeah. But do you know how to configure that one? Or, like, logging into the router's interface? I think that one should be because, like, when last year, they sent me one of sort of website to tell me how to activate. But right now, you also, I I I presume you guys have same process, like, send you some activity code, and and I can do everything by myself because I already wanna activate my Internet today. I don't I don't wanna wait, like, three days or four days and and get a new router. So, yeah, if that's okay, can your Yeah. I technician can. can tell me or send me the link and show me how to do all the activate stuff? I can log in to the, like, the setting page of the router and change you all the setting to yours. Is Mhmm. that okay? Yes. Sure. Okay. What we're going to do now is send you an email instruction on how Yep, to please. configure that router. Then if you run into any issues, just give us a callback then Yeah. because, No worries. yeah, I cannot assure you that router is compatible. Yeah. That that's what Can I'm I guarantee saying. What you? Mhmm. yeah. Let me get the practice first. If not, we Mhmm. can go go with your free router. But right now, just just help your the free router shipment if I can Mhmm. use Mhmm. my own. Okay. So no bother anyway. Yeah. Okay, sir.","start_word":1085,"end_word":1450,"sentiment":"neutral","sentiment_score":0.004864132958031743},{"text":"Okay. Thank you.","start_word":1451,"end_word":1453,"sentiment":"positive","sentiment_score":0.4608471095561981},{"text":"I'll I'll send an email shortly then. Yeah. Then, No worries. yeah, let's take Yeah. it from there. Yeah. If I get it fixed, I'll Mhmm. let you guys know. Okay.","start_word":1454,"end_word":1484,"sentiment":"neutral","sentiment_score":0.13479061424732208},{"text":"Thank No worries. you.","start_word":1485,"end_word":1488,"sentiment":"positive","sentiment_score":0.44700488448143005},{"text":"Yeah. Bye That's alright.","start_word":1489,"end_word":1492,"sentiment":"neutral","sentiment_score":0.2279392331838608},{"text":"for Thank now. you. See you. Bye. Have a great day.","start_word":1493,"end_word":1503,"sentiment":"positive","sentiment_score":0.5499168634414673}],"average":{"sentiment":"neutral","sentiment_score":0.001865604513086159}}}}