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to CSE Uniserv. Thank you for calling. Please hold while we connect you to next available team member. One of our representatives will be with you shortly. Samsung Unicef.\n\nThis is Angela. I'm sorry. Who? Okay. Yeah.\n\nYou'll need to ring her a mobile number. Do you have that? Okay. Good. It's a lady, and her mobile number is 0432 86 23.\n\nSo 0432686 9 two three. 923. No problem. Perfect. Thanks.\n\nYeah. 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Thank you for calling. Please hold while we connect you to next available team member. One of our representatives will be with you shortly. Samsung Unicef.\n\nThis is Angela.\n\nChannel 0: Yes. Good afternoon. I'm looking for Pooja Pandey.\n\nChannel 1: I'm sorry. Who?\n\nChannel 0: I'm sorry? Puja. Puja Pandey.\n\nChannel 1: Okay. Yeah.\n\nChannel 0: Okay.\n\nChannel 1: You'll need\n\nChannel 0: Yeah.\n\nChannel 1: to ring\n\nChannel 0: Your\n\nChannel 1: her\n\nChannel 0: name is\n\nChannel 1: a\n\nChannel 0: her.\n\nChannel 1: mobile number.\n\nChannel 0: Okay.\n\nChannel 1: Do you have that?\n\nChannel 0: Now may I know his\n\nChannel 1: Okay.\n\nChannel 0: mobile?\n\nChannel 1: Good. It's a lady,\n\nChannel 0: Okay.\n\nChannel 1: and her mobile number is 0432\n\nChannel 0: Mhmm.\n\nChannel 1: 86\n\nChannel 0: Mhmm.\n\nChannel 1: 23.\n\nChannel 0: I'm sorry. 86\n\nChannel 1: So 0432686\n\nChannel 0: mhmm.\n\nChannel 1: 9\n\nChannel 0: Okay. Correct me if I'm wrong. 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The representative, Angela, helps the customer find Pooja Pandey and provides her with her mobile number. The customer thanks Angela and plans to call Pooja's number."},"intents":{"segments":[{"text":"Please hold while we connect you to next available team member. One of our representatives will be with you shortly. Samsung Unicef.","start_word":8,"end_word":29,"intents":[{"intent":"Connect to team member","confidence_score":0.015458574}]},{"text":"I'm looking for Pooja Pandey. I'm sorry.","start_word":36,"end_word":42,"intents":[{"intent":"Get poma pandey","confidence_score":0.000024041663},{"intent":"Call pooja pandey number","confidence_score":0.0023465923}]},{"text":"and her mobile number is 0432 Mhmm.","start_word":82,"end_word":88,"intents":[{"intent":"Verify mobile number","confidence_score":0.0107342815}]}]},"sentiments":{"segments":[{"text":"Welcome to CSE Uniserv. Thank you for calling.","start_word":0,"end_word":7,"sentiment":"positive","sentiment_score":0.4679277837276459},{"text":"Please hold while we connect you to next available team member. One of our representatives will be with you shortly. Samsung Unicef. This is Angela. Yes. Good afternoon. I'm looking for Pooja Pandey. I'm sorry. Who? I'm sorry? Puja. Puja Pandey. Okay. Yeah. Okay. You'll need Yeah. to ring Your her name is a her. mobile number. Okay. Do you have that? Now may I know his Okay. mobile? Good. It's a lady, Okay. and her mobile number is 0432 Mhmm. 86 Mhmm. 23. I'm sorry. 86 So 0432686 mhmm. 9 Okay. Correct me if I'm wrong. It's 0432686932 two three. 923. 923. I got it. Okay. I'll try to call this number.","start_word":8,"end_word":120,"sentiment":"neutral","sentiment_score":0.03513561561703682},{"text":"Thank you. No problem. Perfect. Thanks.","start_word":121,"end_word":126,"sentiment":"positive","sentiment_score":0.4539496600627899},{"text":"Yeah. Bye.","start_word":127,"end_word":128,"sentiment":"neutral","sentiment_score":0.2236052304506302}],"average":{"sentiment":"neutral","sentiment_score":0.08002254651940387}}}}