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This is Henry Olivetti. I'm calling from Tech Mahwanda. I was just looking to see if I could speak with an IT manager, please. No worries.\n\nThank you. Yeah. Of course. It's Henry calling from TechnoWand. Would it be better if I sent an email?\n\nIs that easier? Yep. Perfect. Let me grab that. What is the best email to send that through to?\n\nAdmin, c a c a c h s. Yep. Dot com dot a u. Thank you. And, hey, just out of curiosity, the...\n\nMy... With the IT department, is that internal or do they outsource? No. That's all good. I'll...\n\nNow that you're alright, I'll send something through. But look, if you can, just let the IT team know we're an IT services provider. We're just checking in because we found 62% of small businesses and in house contractors are actually overpaying for their IT department. So a lot of the things that they're spending on IT is way, you know, overboard, and that's not necessary for what they're actually using. 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Okay. Miss Myers speaking.... Coming back. Everyone talks to me about... Basically, Adrian. Yeah. Give me a second. I'll transfer him, please. At eleven. A terminal follow in the Walgett Cemetery. Funeral arrangements for Iris Hilda Murray, Bobby Bauer are in the care of MJ Ford Funeral. A graveside service for Paul Rowe of Dubbo, formerly of Burke, is to be held at the Burke Cemetery, Thursday, October 1, commencing at eleven. A memorial service will also be held at the Dubbo Baptist Church, Saturday, October 3, commencing at two. They're not in that office at the moment. Can I pass on a message? Yeah. I have a sent to admin@bach s dot dot com dot a u. Yep. I don't even know, to be honest. Sorry. Yeah. You're right. No worries. Thank you. 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Okay. Miss Myers speaking.... Coming back. Everyone talks to me about...\n\nBasically, Adrian. Yeah. Give me a second. I'll transfer him, please. At eleven.\n\nA terminal follow in the Walgett Cemetery. Funeral arrangements for Iris Hilda Murray, Bobby Bauer are in the care of MJ Ford Funeral. A graveside service for Paul Rowe of Dubbo, formerly of Burke, is to be held at the Burke Cemetery, Thursday, October 1, commencing at eleven. A memorial service will also be held at the Dubbo Baptist Church, Saturday, October 3, commencing at two. They're not in that office at the moment.\n\nCan I pass on a message? Yeah. I have a sent to admin@bach s dot dot com dot a u. Yep. I don't even know, to be honest.\n\nSorry. Yeah. You're right. No worries. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Thanks.","start":0.79999995,"end":1.3,"sentiment":"positive","sentiment_score":0.48850053548812866},{"text":"Okay.","start":1.92,"end":2.24,"sentiment":"neutral","sentiment_score":0.06405672430992126},{"text":"Miss Myers speaking....","start":2.24,"end":3.36,"sentiment":"neutral","sentiment_score":0.03410382693012556},{"text":"Coming back.","start":3.36,"end":4.02,"sentiment":"neutral","sentiment_score":-0.008672110736370087},{"text":"Everyone talks to me about...","start":5.8399997,"end":7.62,"sentiment":"neutral","sentiment_score":0.010972691141068936}],"sentiment":"neutral","sentiment_score":0.05769899790175259,"num_words":12,"start":0.79999995,"end":7.62},{"sentences":[{"text":"Basically, Adrian.","start":9.36,"end":10.24,"sentiment":"neutral","sentiment_score":-0.02694920264184475},{"text":"Yeah.","start":10.24,"end":10.74,"sentiment":"neutral","sentiment_score":-0.012216225266456604},{"text":"Give me a second.","start":14.0,"end":14.719999,"sentiment":"neutral","sentiment_score":-0.08250395115464926},{"text":"I'll transfer him, please.","start":14.719999,"end":15.78,"sentiment":"neutral","sentiment_score":-0.02648675860837102},{"text":"At eleven.","start":19.135,"end":19.875,"sentiment":"neutral","sentiment_score":0.048041289672255516}],"sentiment":"neutral","sentiment_score":-0.031230376173670474,"num_words":13,"start":9.36,"end":19.875},{"sentences":[{"text":"A terminal follow in the Walgett Cemetery.","start":20.335,"end":22.515,"sentiment":"neutral","sentiment_score":0.056706501969269345},{"text":"Funeral arrangements for Iris Hilda Murray, Bobby Bauer are in the care of MJ Ford Funeral.","start":23.134998,"end":31.474998,"sentiment":"neutral","sentiment_score":0.06653107679449022},{"text":"A graveside service for Paul Rowe of Dubbo, formerly of Burke, is to be held at the Burke Cemetery, Thursday, October 1, commencing at eleven.","start":34.31,"end":48.304996,"sentiment":"neutral","sentiment_score":0.10004321634769439},{"text":"A memorial service will also be held at the Dubbo Baptist Church, Saturday, October 3, commencing at two.","start":48.925,"end":58.065,"sentiment":"neutral","sentiment_score":0.07862537664671738},{"text":"They're not in that office at the moment.","start":59.170002,"end":60.77,"sentiment":"neutral","sentiment_score":-0.23444532230496407}],"sentiment":"neutral","sentiment_score":0.047327261518787696,"num_words":74,"start":20.335,"end":60.77},{"sentences":[{"text":"Can I pass on a message?","start":60.77,"end":62.07,"sentiment":"neutral","sentiment_score":-0.0773305141677459},{"text":"Yeah.","start":68.85,"end":69.35,"sentiment":"neutral","sentiment_score":0.11092224717140198},{"text":"I have a sent to admin@bach s dot dot com dot a u.","start":74.765,"end":84.305,"sentiment":"neutral","sentiment_score":0.026155993199119203},{"text":"Yep.","start":87.21,"end":87.71,"sentiment":"positive","sentiment_score":0.35547661781311035},{"text":"I don't even know, to be honest.","start":97.29,"end":98.75,"sentiment":"neutral","sentiment_score":-0.11631003341504506}],"sentiment":"neutral","sentiment_score":-0.016847376512097462,"num_words":28,"start":60.77,"end":98.75},{"sentences":[{"text":"Sorry.","start":100.25,"end":100.75,"sentiment":"neutral","sentiment_score":-0.04277634993195534},{"text":"Yeah.","start":114.375,"end":114.875,"sentiment":"neutral","sentiment_score":-0.14232981204986572},{"text":"You're right.","start":133.44499,"end":133.925,"sentiment":"neutral","sentiment_score":0.19649726152420044},{"text":"No worries.","start":133.925,"end":134.405,"sentiment":"neutral","sentiment_score":0.136555477976799},{"text":"Thank you.","start":134.405,"end":135.065,"sentiment":"positive","sentiment_score":0.8495415151119232}],"sentiment":"neutral","sentiment_score":0.27251029340550303,"num_words":8,"start":100.25,"end":135.065},{"sentences":[{"text":"Bye.","start":136.805,"end":137.305,"sentiment":"positive","sentiment_score":0.4444386959075928}],"sentiment":"positive","sentiment_score":0.4444386959075928,"num_words":1,"start":136.805,"end":137.305}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thanks. Okay. Miss Myers speaking.... Coming back.\n\nChannel 0: Oh, hi, Maya. This is Henry\n\nChannel 1: Everyone\n\nChannel 0: Olivetti.\n\nChannel 1: talks\n\nChannel 0: I'm\n\nChannel 1: to\n\nChannel 0: calling\n\nChannel 1: me about...\n\nChannel 0: from Tech Mahwanda. I was just looking to see if I could\n\nChannel 1: Basically,\n\nChannel 0: speak\n\nChannel 1: Adrian.\n\nChannel 0: with an\n\nChannel 1: Yeah.\n\nChannel 0: IT manager, please.\n\nChannel 1: Give me a second. I'll transfer him, please.\n\nChannel 0: No worries. Thank you.\n\nChannel 1: At eleven. A terminal follow in the Walgett Cemetery. Funeral arrangements for Iris Hilda Murray, Bobby Bauer are in the care of MJ Ford Funeral. A graveside service for Paul Rowe of Dubbo, formerly of Burke, is to be held at the Burke Cemetery, Thursday, October 1, commencing at eleven. A memorial service will also be held at the Dubbo Baptist Church, Saturday, October 3, commencing at two.\n\nThey're not in that office at the moment. Can I pass on a message?\n\nChannel 0: Yeah. Of course. It's Henry calling from TechnoWand. Would it be better if I sent an email? Is that easier?\n\nChannel 1: Yeah.\n\nChannel 0: Yep. Perfect. Let me grab that. What is the best email to send that through to?\n\nChannel 1: I have a sent to admin@bach\n\nChannel 0: Admin, c a c a c h s. Yep.\n\nChannel 1: s dot dot com dot a u.\n\nChannel 0: Dot com dot a u. Thank\n\nChannel 1: Yep.\n\nChannel 0: you. And, hey, just out of curiosity, the... My... With the IT department, is that internal or do they outsource?\n\nChannel 1: I don't even know, to be honest.\n\nChannel 0: No. That's all good.\n\nChannel 1: Sorry.\n\nChannel 0: I'll... Now that you're alright, I'll send something through. But look, if you can, just let the IT team know we're an IT services provider. We're just checking in because we found 62% of small businesses and in house contractors are\n\nChannel 1: Yeah.\n\nChannel 0: actually overpaying for their IT department. 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Bye.","paragraphs":[{"sentences":[{"text":"Thanks.","start":0.79999995,"end":1.3,"sentiment":"positive","sentiment_score":0.48850053548812866},{"text":"Okay.","start":1.92,"end":2.24,"sentiment":"neutral","sentiment_score":0.06405672430992126},{"text":"Miss Myers speaking....","start":2.24,"end":3.36,"sentiment":"neutral","sentiment_score":0.03410382693012556},{"text":"Coming back.","start":3.36,"end":4.02,"sentiment":"neutral","sentiment_score":-0.008672110736370087}],"sentiment":"neutral","sentiment_score":0.09107493130224091,"channel":1,"num_words":7,"start":0.79999995,"end":4.02},{"sentences":[{"text":"Oh, hi, Maya.","start":4.08,"end":5.12,"sentiment":"neutral","sentiment_score":0.06094737723469734},{"text":"This is 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He is calling to offer a memorial service at the Dubbo Cemetery and to send an email to admin@bach Admin.com. The customer also asks about the IT department's overpaying for IT and offers a free audit. The agent takes note of the message and promises to pass on the message to the IT department."},"intents":{"segments":[{"text":"I was just looking to see if I could Basically, speak with Adrian. an IT Yeah.","start_word":24,"end_word":39,"intents":[{"intent":"Contact adrian","confidence_score":0.02950156}]},{"text":"I'll transfer him, please.","start_word":46,"end_word":49,"intents":[{"intent":"Transfer call","confidence_score":0.8060907}]},{"text":"Can I pass on a message? Yeah. Of course. It's Henry calling from TechnoWand. Would it be better if I sent an email? Is that easier? Yeah. Yep. Perfect. Let me grab that. What is the best email to send that through to?","start_word":130,"end_word":172,"intents":[{"intent":"Send message","confidence_score":0.117814444}]},{"text":"I have a sent to admin@bach Admin, c a c a c h s. Yep.","start_word":174,"end_word":188,"intents":[{"intent":"Confirming email address","confidence_score":0.0012816511},{"intent":"Suggesting email communication","confidence_score":0.003067743}]},{"text":"I have a sent to admin@bach Admin, c a c a c h s. Yep. s dot dot com dot a u. Dot com dot a u. Thank Yep.","start_word":174,"end_word":202,"intents":[{"intent":"Providing information","confidence_score":0.03645571}]},{"text":"And, hey, just out of curiosity, the... My... With the IT department, is that internal or do they outsource?","start_word":203,"end_word":221,"intents":[{"intent":"Asking about external outsourcing","confidence_score":0.0013348564}]},{"text":"So if they are interested in a free audit, we can obviously run through that with them.","start_word":307,"end_word":323,"intents":[{"intent":"Proposing audit","confidence_score":0.008442683}]}]},"sentiments":{"segments":[{"text":"Thanks.","start_word":0,"end_word":0,"sentiment":"positive","sentiment_score":0.48850053548812866},{"text":"Okay. Miss Myers speaking.... Coming back. Oh, hi, Maya. This is Henry Everyone Olivetti. talks I'm to calling me from about... Tech Mahwanda. I was just looking to see if I could Basically, speak with Adrian. an IT Yeah. manager, please. Give me a second. I'll transfer him, please. No worries.","start_word":1,"end_word":51,"sentiment":"neutral","sentiment_score":0.004382095765322447},{"text":"Thank you.","start_word":52,"end_word":53,"sentiment":"positive","sentiment_score":0.434002161026001},{"text":"At eleven. A terminal follow in the Walgett Cemetery. Funeral arrangements for Iris Hilda Murray, Bobby Bauer are in the care of MJ Ford Funeral. A graveside service for Paul Rowe of Dubbo, formerly of Burke, is to be held at the Burke Cemetery, Thursday, October 1, commencing at eleven. A memorial service will also be held at the Dubbo Baptist Church, Saturday, October 3, commencing at two. They're not in that office at the moment. Can I pass on a message? Yeah. Of course. It's Henry calling from TechnoWand. Would it be better if I sent an email? Is that easier? Yeah. Yep.","start_word":54,"end_word":157,"sentiment":"neutral","sentiment_score":0.036625564098358154},{"text":"Perfect.","start_word":158,"end_word":158,"sentiment":"positive","sentiment_score":0.5148768424987793},{"text":"Let me grab that. What is the best email to send that through to? I have a sent to admin@bach Admin, c a c a c h s. Yep. s dot dot com dot a u. Dot com dot a u.","start_word":159,"end_word":199,"sentiment":"neutral","sentiment_score":0.05560410368006404},{"text":"Thank Yep.","start_word":200,"end_word":201,"sentiment":"positive","sentiment_score":0.39272499084472656},{"text":"you. And, hey, just out of curiosity, the... My... With the IT department, is that internal or do they outsource? I don't even know, to be honest. No. That's all good. Sorry. I'll... Now that you're alright, I'll send something through. But look, if you can, just let the IT team know we're an IT services provider. We're just checking in because we found 62% of small businesses and in house contractors are Yeah. actually overpaying for their IT department. So a lot of the things that they're spending on IT is way, you know, overboard, and that's not necessary for what they're actually using. So if they are interested in a free audit, we can obviously run through that with them. But in case that's all I missed, I'll send it through the email anyways, but that's the reason I was calling. You're right. No worries.","start_word":202,"end_word":348,"sentiment":"neutral","sentiment_score":-0.04656248167157173},{"text":"Thank you. Awesome. Thanks. Bye. Have a good one. Bye. Cheers.","start_word":349,"end_word":359,"sentiment":"positive","sentiment_score":0.6943735480308533},{"text":"Bye.","start_word":360,"end_word":360,"sentiment":"neutral","sentiment_score":0.32245245575904846}],"average":{"sentiment":"neutral","sentiment_score":0.035537736635681584}}}}