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asked me to reach out to you, sir, because we have a note here that says that you are coming up for an IT review towards the middle","start":22.185,"end":30.396936,"sentiment":"neutral","sentiment_score":-0.06415378668441854}],"sentiment":"neutral","sentiment_score":-0.06161320917308331,"channel":0,"num_words":30,"start":21.545,"end":30.396936},{"sentences":[{"text":"No.","start":30.195,"end":30.695,"sentiment":"neutral","sentiment_score":-0.28321409225463867}],"sentiment":"neutral","sentiment_score":-0.28321409225463867,"channel":1,"num_words":1,"start":30.195,"end":30.695},{"sentences":[{"text":"of the year.","start":30.396936,"end":31.136936,"sentiment":"neutral","sentiment_score":-0.24948339660962424}],"sentiment":"neutral","sentiment_score":-0.24948339660962424,"channel":0,"num_words":3,"start":30.396936,"end":31.136936},{"sentences":[{"text":"That's not right.","start":31.286875,"end":32.246876,"sentiment":"negative","sentiment_score":-0.661990225315094},{"text":"Thank you, but 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She explains that there is a note indicating that Fred is coming up for an IT review, but the call is short and ends with no further action taken."},"intents":{"segments":[{"text":"This is Abby calling on behalf Yeah. of Daniel from CLASS101. Is this Fred What's it Allen? regarding?","start_word":6,"end_word":23,"intents":[{"intent":"Confirm identity","confidence_score":0.22396487}]},{"text":"This is Abby calling on behalf Yeah. of Daniel from CLASS101. Is this Fred What's it Allen? regarding? Sorry.","start_word":6,"end_word":24,"intents":[{"intent":"Clarify purpose","confidence_score":0.0012393184}]},{"text":"of Daniel from CLASS101. Is this Fred What's it Allen? regarding? Sorry.","start_word":13,"end_word":24,"intents":[{"intent":"Inquire about daniel","confidence_score":0.00040092564}]},{"text":"Danielle asked me to reach out to you, sir, because we have a note here that says that you are coming up for an IT review towards the middle No. of the year. That's not right.","start_word":45,"end_word":80,"intents":[{"intent":"Discuss ip review status","confidence_score":0.000007838096}]},{"text":"So far so good with your IT support?","start_word":86,"end_word":93,"intents":[{"intent":"End conversation","confidence_score":0.2611506}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hi, sir. Good afternoon. This is Abby calling on behalf Yeah. of Daniel from CLASS101. Is this Fred What's it Allen? regarding? Sorry. I wanted to make sure I'm talking to the right person, sir. Is Yes. this fred Yes. @finsecure.au? Yes. Yes. 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