{"metadata":{"transaction_key":"deprecated","request_id":"01a07f85-64c7-7033-91b1-254729a28b12","sha256":"6d15b924debb9213e9fc97ca773d02aa45e2be84345d998110aa826a16b64041","created":"2026-09-08T05:37:25.510Z","duration":133.19994,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":400,"output_tokens":73},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":437,"output_tokens":437},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":437,"output_tokens":30}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Rufa. This is Ross calling from TechOn Systems. How are you? No worries. No worries. I hope I didn't no. It's all good. Rupa, actually, I was just getting back to you as you sent us a PDK code. So the pricing you mentioned, there's no other information in the pricing. And this is a reseller price. Right? Okay. Alright. And, Rupa, one more help. If you can just send us the Ribbon SQL catalog. Mhmm. No. No. I'm not asking for pricing. I'm asking for SKU list. If you can send us the SKU listed on your portal. Yep. Alright. Thank you so much, Rupa. Good day. Yes, Rupa. Bye.","confidence":0.9741211,"words":[{"word":"hi","start":1.5999999,"end":2.1,"confidence":0.65856934,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.15874086320400238},{"word":"rufa","start":8.4,"end":8.88,"confidence":0.7468262,"punctuated_word":"Rufa.","sentiment":"neutral","sentiment_score":0.14932769536972046},{"word":"this","start":8.88,"end":8.96,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.14322705566883087},{"word":"is","start":8.96,"end":9.46,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.12523503601551056},{"word":"ross","start":9.5199995,"end":10.0,"confidence":0.68408203,"punctuated_word":"Ross","sentiment":"neutral","sentiment_score":0.1156744509935379},{"word":"calling","start":10.0,"end":10.32,"confidence":0.9902344,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.1138460785150528},{"word":"from","start":10.32,"end":10.639999,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.161142036318779},{"word":"techon","start":10.639999,"end":11.04,"confidence":0.5402832,"punctuated_word":"TechOn","sentiment":"neutral","sentiment_score":0.17566487193107605},{"word":"systems","start":11.04,"end":11.5199995,"confidence":0.7312012,"punctuated_word":"Systems.","sentiment":"neutral","sentiment_score":0.16414766013622284},{"word":"how","start":11.5199995,"end":11.759999,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.16905435919761658},{"word":"are","start":11.759999,"end":11.92,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.13906148076057434},{"word":"you","start":11.92,"end":12.285,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.1731313019990921},{"word":"no","start":20.045,"end":20.285,"confidence":0.46240234,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.14504052698612213},{"word":"worries","start":20.285,"end":20.765,"confidence":0.98950195,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.12617290019989014},{"word":"no","start":20.765,"end":20.925,"confidence":0.9741211,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.10489169508218764},{"word":"worries","start":20.925,"end":21.425,"confidence":0.9995117,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.09019290655851364},{"word":"i","start":21.965,"end":22.045,"confidence":0.8984375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09220254421234132},{"word":"hope","start":22.045,"end":22.545,"confidence":0.7529297,"punctuated_word":"hope","sentiment":"neutral","sentiment_score":0.08355454355478287},{"word":"i","start":23.165,"end":23.325,"confidence":0.69433594,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0201745443046093},{"word":"didn't","start":23.325,"end":23.825,"confidence":0.9519043,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.019916459918022156},{"word":"no","start":26.845,"end":27.244999,"confidence":0.4970703,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":0.015370732173323631},{"word":"it's","start":27.244999,"end":27.485,"confidence":0.76586914,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.05704584717750549},{"word":"all","start":27.485,"end":27.724998,"confidence":0.98291016,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.0984002649784088},{"word":"good","start":27.724998,"end":28.14,"confidence":0.9980469,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.17515181005001068},{"word":"rupa","start":29.099998,"end":29.42,"confidence":0.73443604,"punctuated_word":"Rupa,","sentiment":"neutral","sentiment_score":0.07395434379577637},{"word":"actually","start":29.42,"end":29.7,"confidence":0.9482422,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":0.06174822151660919},{"word":"i","start":29.7,"end":29.98,"confidence":0.86035156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03751950338482857},{"word":"was","start":29.98,"end":30.22,"confidence":0.97802734,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.02991471253335476},{"word":"just","start":30.22,"end":30.38,"confidence":0.9819336,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04591546580195427},{"word":"getting","start":30.38,"end":30.699999,"confidence":0.9892578,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":0.04240129142999649},{"word":"back","start":30.699999,"end":30.859999,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.04042373225092888},{"word":"to","start":30.859999,"end":31.019999,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04533202201128006},{"word":"you","start":31.019999,"end":31.259998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.071827232837677},{"word":"as","start":31.259998,"end":31.42,"confidence":0.9536133,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.05778570473194122},{"word":"you","start":31.42,"end":31.58,"confidence":0.9770508,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.054707348346710205},{"word":"sent","start":31.58,"end":31.82,"confidence":0.95947266,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.04608125984668732},{"word":"us","start":31.82,"end":32.32,"confidence":0.93359375,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.05460631847381592},{"word":"a","start":32.379997,"end":32.62,"confidence":0.9394531,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0729636549949646},{"word":"pdk","start":32.62,"end":33.12,"confidence":0.77783203,"punctuated_word":"PDK","sentiment":"neutral","sentiment_score":0.030992990359663963},{"word":"code","start":33.18,"end":33.68,"confidence":0.96191406,"punctuated_word":"code.","sentiment":"neutral","sentiment_score":0.024489399045705795},{"word":"so","start":35.899998,"end":36.3,"confidence":0.9350586,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.042739711701869965},{"word":"the","start":36.3,"end":36.54,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0535208135843277},{"word":"pricing","start":36.54,"end":36.94,"confidence":0.9770508,"punctuated_word":"pricing","sentiment":"neutral","sentiment_score":-0.02693166211247444},{"word":"you","start":36.94,"end":37.18,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05582896247506142},{"word":"mentioned","start":37.18,"end":37.579998,"confidence":0.9304199,"punctuated_word":"mentioned,","sentiment":"neutral","sentiment_score":-0.054238125681877136},{"word":"there's","start":37.579998,"end":37.9,"confidence":0.9099121,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.06644933670759201},{"word":"no","start":37.9,"end":38.14,"confidence":0.9892578,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.05752203240990639},{"word":"other","start":38.14,"end":38.379997,"confidence":0.5576172,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.06770995259284973},{"word":"information","start":38.379997,"end":38.879997,"confidence":0.6035156,"punctuated_word":"information","sentiment":"neutral","sentiment_score":-0.046298205852508545},{"word":"in","start":38.94,"end":39.18,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.08121281862258911},{"word":"the","start":39.18,"end":39.34,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06937714666128159},{"word":"pricing","start":39.34,"end":39.84,"confidence":0.9921875,"punctuated_word":"pricing.","sentiment":"neutral","sentiment_score":-0.054597675800323486},{"word":"and","start":56.36,"end":56.68,"confidence":0.7089844,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.008086444810032845},{"word":"this","start":56.68,"end":56.76,"confidence":0.99609375,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.0039950888603925705},{"word":"is","start":56.76,"end":57.239998,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.007260380312800407},{"word":"a","start":57.239998,"end":57.32,"confidence":0.8925781,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0024557244032621384},{"word":"reseller","start":57.32,"end":57.82,"confidence":0.99853516,"punctuated_word":"reseller","sentiment":"neutral","sentiment_score":-0.0034181494265794754},{"word":"price","start":57.879997,"end":58.28,"confidence":0.9897461,"punctuated_word":"price.","sentiment":"neutral","sentiment_score":-0.01087910309433937},{"word":"right","start":58.28,"end":58.78,"confidence":1.0,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.0008943108841776848},{"word":"okay","start":64.2,"end":64.6,"confidence":0.8803711,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.012758881784975529},{"word":"alright","start":64.6,"end":65.0,"confidence":0.99365234,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.026298727840185165},{"word":"and","start":65.0,"end":65.479996,"confidence":0.8581543,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.020163644105196},{"word":"rupa","start":65.479996,"end":65.799995,"confidence":0.94885254,"punctuated_word":"Rupa,","sentiment":"neutral","sentiment_score":0.036396756768226624},{"word":"one","start":65.799995,"end":66.04,"confidence":0.9951172,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.03297410160303116},{"word":"more","start":66.04,"end":66.36,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.025607546791434288},{"word":"help","start":66.36,"end":66.86,"confidence":0.81811523,"punctuated_word":"help.","sentiment":"neutral","sentiment_score":0.035009823739528656},{"word":"if","start":67.08,"end":67.24,"confidence":0.8569336,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.02288413792848587},{"word":"you","start":67.24,"end":67.4,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01265188865363598},{"word":"can","start":67.4,"end":67.72,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.007992548868060112},{"word":"just","start":67.72,"end":68.22,"confidence":0.9135742,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.014497917145490646},{"word":"send","start":68.44,"end":68.759995,"confidence":0.9394531,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.0020548105239868164},{"word":"us","start":68.759995,"end":69.259995,"confidence":0.96972656,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.006765257567167282},{"word":"the","start":69.845,"end":70.345,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.00015329569578170776},{"word":"ribbon","start":71.125,"end":71.605,"confidence":0.5332031,"punctuated_word":"Ribbon","sentiment":"neutral","sentiment_score":-0.0013859868049621582},{"word":"sql","start":71.605,"end":72.105,"confidence":0.47094727,"punctuated_word":"SQL","sentiment":"neutral","sentiment_score":-0.0019372012466192243},{"word":"catalog","start":72.165,"end":72.665,"confidence":0.9472656,"punctuated_word":"catalog.","sentiment":"neutral","sentiment_score":-0.008122148923575878},{"word":"mhmm","start":86.020004,"end":86.520004,"confidence":0.93933105,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.023501163348555565},{"word":"no","start":87.22,"end":87.380005,"confidence":0.8835449,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.06420092284679413},{"word":"no","start":87.380005,"end":87.46001,"confidence":0.97436523,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.08347828686237335},{"word":"i'm","start":87.46001,"end":87.62,"confidence":0.986084,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.08026573807001114},{"word":"not","start":87.62,"end":87.86,"confidence":0.9863281,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.0852794498205185},{"word":"asking","start":87.86,"end":88.18,"confidence":0.9970703,"punctuated_word":"asking","sentiment":"neutral","sentiment_score":-0.08325992524623871},{"word":"for","start":88.18,"end":88.420006,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0887598842382431},{"word":"pricing","start":88.420006,"end":88.920006,"confidence":0.96972656,"punctuated_word":"pricing.","sentiment":"neutral","sentiment_score":-0.08850912749767303},{"word":"i'm","start":89.060005,"end":89.380005,"confidence":0.80737305,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.07726701349020004},{"word":"asking","start":89.380005,"end":89.700005,"confidence":0.9970703,"punctuated_word":"asking","sentiment":"neutral","sentiment_score":-0.046210020780563354},{"word":"for","start":89.700005,"end":90.18,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.03733089193701744},{"word":"sku","start":90.18,"end":90.58,"confidence":0.8186035,"punctuated_word":"SKU","sentiment":"neutral","sentiment_score":-0.04420777410268784},{"word":"list","start":90.58,"end":91.08,"confidence":0.8330078,"punctuated_word":"list.","sentiment":"neutral","sentiment_score":-0.05854406580328941},{"word":"if","start":91.54,"end":91.78,"confidence":0.9951172,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.02647697553038597},{"word":"you","start":91.78,"end":91.94,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.024575386196374893},{"word":"can","start":91.94,"end":92.340004,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.017247306182980537},{"word":"send","start":92.340004,"end":92.58,"confidence":0.9873047,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.017013171687722206},{"word":"us","start":92.58,"end":92.9,"confidence":0.9980469,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.017101673409342766},{"word":"the","start":92.9,"end":93.4,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02258756011724472},{"word":"sku","start":93.700005,"end":94.100006,"confidence":0.9765625,"punctuated_word":"SKU","sentiment":"neutral","sentiment_score":-0.02421075850725174},{"word":"listed","start":94.100006,"end":94.600006,"confidence":0.8491211,"punctuated_word":"listed","sentiment":"neutral","sentiment_score":-0.01527908444404602},{"word":"on","start":94.66,"end":94.9,"confidence":0.8984375,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.024989258497953415},{"word":"your","start":94.9,"end":95.4,"confidence":0.8803711,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.03625652566552162},{"word":"portal","start":96.755,"end":97.255,"confidence":0.8859863,"punctuated_word":"portal.","sentiment":"neutral","sentiment_score":-0.02666104957461357},{"word":"yep","start":112.21,"end":112.71,"confidence":0.70581055,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03736066445708275},{"word":"alright","start":122.985,"end":123.305,"confidence":0.9880371,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1950798332691193},{"word":"thank","start":123.305,"end":123.625,"confidence":0.99316406,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.446801483631134},{"word":"you","start":123.625,"end":123.705,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4744265675544739},{"word":"so","start":123.705,"end":123.865005,"confidence":0.99609375,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5158410668373108},{"word":"much","start":123.865005,"end":124.105,"confidence":0.9770508,"punctuated_word":"much,","sentiment":"positive","sentiment_score":0.5652151107788086},{"word":"rupa","start":124.105,"end":124.605,"confidence":0.660553,"punctuated_word":"Rupa.","sentiment":"positive","sentiment_score":0.5049381256103516},{"word":"good","start":127.385,"end":127.625,"confidence":0.41186523,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.3198358714580536},{"word":"day","start":127.625,"end":128.125,"confidence":0.9951172,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.2232416570186615},{"word":"yes","start":128.185,"end":128.585,"confidence":0.5805664,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.1655251383781433},{"word":"rupa","start":128.585,"end":128.905,"confidence":0.9440918,"punctuated_word":"Rupa.","sentiment":"neutral","sentiment_score":0.15698516368865967},{"word":"bye","start":128.905,"end":129.405,"confidence":0.9387207,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1091463342308998}],"paragraphs":{"transcript":"\nHi, Rufa. This is Ross calling from TechOn Systems. How are you? No worries. No worries.\n\nI hope I didn't no. It's all good. Rupa, actually, I was just getting back to you as you sent us a PDK code. So the pricing you mentioned, there's no other information in the pricing. And this is a reseller price.\n\nRight? Okay. Alright. And, Rupa, one more help. If you can just send us the Ribbon SQL catalog.\n\nMhmm. No. No. I'm not asking for pricing. I'm asking for SKU list.\n\nIf you can send us the SKU listed on your portal. Yep. Alright. Thank you so much, Rupa. Good day.\n\nYes, Rupa. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Rufa.","start":1.5999999,"end":8.88,"sentiment":"neutral","sentiment_score":0.15403427928686142},{"text":"This is Ross calling from TechOn Systems.","start":8.88,"end":11.5199995,"sentiment":"neutral","sentiment_score":0.14270531279700144},{"text":"How are you?","start":11.5199995,"end":12.285,"sentiment":"neutral","sentiment_score":0.16041571398576102},{"text":"No worries.","start":20.045,"end":20.765,"sentiment":"neutral","sentiment_score":0.13560671359300613},{"text":"No worries.","start":20.765,"end":21.425,"sentiment":"neutral","sentiment_score":0.09754230082035065}],"sentiment":"neutral","sentiment_score":0.1409094324335456,"num_words":16,"start":1.5999999,"end":21.425},{"sentences":[{"text":"I hope I didn't no.","start":21.965,"end":27.244999,"sentiment":"neutral","sentiment_score":0.03020736314356327},{"text":"It's all good.","start":27.244999,"end":28.14,"sentiment":"neutral","sentiment_score":0.11019930740197499},{"text":"Rupa, actually, I was just getting back to you as you sent us a PDK code.","start":29.099998,"end":33.68,"sentiment":"neutral","sentiment_score":0.04941645008511841},{"text":"So the pricing you mentioned, there's no other information in the pricing.","start":35.899998,"end":39.84,"sentiment":"neutral","sentiment_score":-0.05636887035022179},{"text":"And this is a reseller price.","start":56.36,"end":58.28,"sentiment":"neutral","sentiment_score":-0.0060158151512344675}],"sentiment":"neutral","sentiment_score":0.013328014385132562,"num_words":42,"start":21.965,"end":58.28},{"sentences":[{"text":"Right?","start":58.28,"end":58.78,"sentiment":"neutral","sentiment_score":-0.0008943108841776848},{"text":"Okay.","start":64.2,"end":64.6,"sentiment":"neutral","sentiment_score":0.012758881784975529},{"text":"Alright.","start":64.6,"end":65.0,"sentiment":"neutral","sentiment_score":0.026298727840185165},{"text":"And, Rupa, one more help.","start":65.0,"end":66.86,"sentiment":"neutral","sentiment_score":0.030030374601483344},{"text":"If you can just send us the Ribbon SQL catalog.","start":67.08,"end":72.665,"sentiment":"neutral","sentiment_score":0.005524792801588773}],"sentiment":"neutral","sentiment_score":0.013531283320238193,"num_words":18,"start":58.28,"end":72.665},{"sentences":[{"text":"Mhmm.","start":86.020004,"end":86.520004,"sentiment":"neutral","sentiment_score":-0.023501163348555565},{"text":"No.","start":87.22,"end":87.380005,"sentiment":"neutral","sentiment_score":-0.06420092284679413},{"text":"No.","start":87.380005,"end":87.46001,"sentiment":"neutral","sentiment_score":-0.08347828686237335},{"text":"I'm not asking for pricing.","start":87.46001,"end":88.920006,"sentiment":"neutral","sentiment_score":-0.08521482497453689},{"text":"I'm asking for SKU list.","start":89.060005,"end":91.08,"sentiment":"neutral","sentiment_score":-0.052711953222751615}],"sentiment":"neutral","sentiment_score":-0.0662164818495512,"num_words":13,"start":86.020004,"end":91.08},{"sentences":[{"text":"If you can send us the SKU listed on your portal.","start":91.54,"end":97.255,"sentiment":"neutral","sentiment_score":-0.02294534089213068},{"text":"Yep.","start":112.21,"end":112.71,"sentiment":"neutral","sentiment_score":0.03736066445708275},{"text":"Alright.","start":122.985,"end":123.305,"sentiment":"neutral","sentiment_score":0.1950798332691193},{"text":"Thank you so much, Rupa.","start":123.305,"end":124.605,"sentiment":"positive","sentiment_score":0.5014444708824157},{"text":"Good day.","start":127.385,"end":128.125,"sentiment":"neutral","sentiment_score":0.27153876423835754}],"sentiment":"neutral","sentiment_score":0.15151708154007792,"num_words":20,"start":91.54,"end":128.125},{"sentences":[{"text":"Yes, Rupa.","start":128.185,"end":128.905,"sentiment":"neutral","sentiment_score":0.1612551510334015},{"text":"Bye.","start":128.905,"end":129.405,"sentiment":"neutral","sentiment_score":0.1091463342308998}],"sentiment":"neutral","sentiment_score":0.1438855454325676,"num_words":3,"start":128.185,"end":129.405}]}}]},{"alternatives":[{"transcript":"Hi. Thank you for calling Bishop IT. This is Rupa. How can I help you? Hi, Ross. Good afternoon. Sorry I missed your call earlier. I was out for lunch. I'm doing well. Thanks for asking. You're ready? I just need to you're on to my station now. Mhmm. Yep. How can I help? Mhmm. Yeah. This is the reseller pricing only. Let me go back to our vendor team if they could provide RRP as well for the unit's content. Yes. Yes. Reseller pricing only. This is from the vendor. Mhmm. Oh, actually, for ribbon products, we do not have catalog for that since pricing is strictly upon request. Yeah. Okay. Got it. Let me go ahead and check with the team if they can provide a one for for UK. And then just confirming, you would also need RRP for the PDK RF readers? Okay. Got it. Got it. I'll get back to you via email as soon as I receive an update from our vendor team. Okay? Thank you, Ross. You have a good one. Okay? Talk to you soon.","confidence":0.9970703,"words":[{"word":"hi","start":2.1599998,"end":2.3999999,"confidence":0.99853516,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.27597370743751526},{"word":"thank","start":2.3999999,"end":2.56,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5176514387130737},{"word":"you","start":2.56,"end":2.6399999,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.49755358695983887},{"word":"for","start":2.6399999,"end":2.8,"confidence":0.9970703,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4962217509746551},{"word":"calling","start":2.8,"end":3.12,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.5155994892120361},{"word":"bishop","start":3.12,"end":3.4399998,"confidence":0.41357422,"punctuated_word":"Bishop","sentiment":"positive","sentiment_score":0.4987352788448334},{"word":"it","start":3.4399998,"end":3.76,"confidence":0.97680664,"punctuated_word":"IT.","sentiment":"positive","sentiment_score":0.5710741281509399},{"word":"this","start":3.76,"end":4.0,"confidence":1.0,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.515446662902832},{"word":"is","start":4.0,"end":4.08,"confidence":0.99902344,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.5103222727775574},{"word":"rupa","start":4.08,"end":4.4,"confidence":0.8377075,"punctuated_word":"Rupa.","sentiment":"positive","sentiment_score":0.4958418905735016},{"word":"how","start":4.4,"end":4.56,"confidence":0.9951172,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.47958987951278687},{"word":"can","start":4.56,"end":4.72,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.4728502631187439},{"word":"i","start":4.72,"end":4.88,"confidence":0.99902344,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.5382596254348755},{"word":"help","start":4.88,"end":5.04,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.39828816056251526},{"word":"you","start":5.04,"end":5.54,"confidence":1.0,"punctuated_word":"you?","sentiment":"positive","sentiment_score":0.45387157797813416},{"word":"hi","start":13.84,"end":14.16,"confidence":0.96972656,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.2074022889137268},{"word":"ross","start":14.16,"end":14.559999,"confidence":0.85302734,"punctuated_word":"Ross.","sentiment":"neutral","sentiment_score":0.2140473425388336},{"word":"good","start":14.559999,"end":14.799999,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.42307037115097046},{"word":"afternoon","start":14.799999,"end":15.299999,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.40077149868011475},{"word":"sorry","start":15.8949995,"end":16.135,"confidence":0.8432617,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":0.2572546601295471},{"word":"i","start":16.135,"end":16.215,"confidence":0.5239258,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.16082221269607544},{"word":"missed","start":16.215,"end":16.455,"confidence":0.9970703,"punctuated_word":"missed","sentiment":"neutral","sentiment_score":0.07865291833877563},{"word":"your","start":16.455,"end":16.615,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2306908667087555},{"word":"call","start":16.615,"end":16.855,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.132399320602417},{"word":"earlier","start":16.855,"end":17.335,"confidence":0.8273926,"punctuated_word":"earlier.","sentiment":"neutral","sentiment_score":0.04657667875289917},{"word":"i","start":17.335,"end":17.494999,"confidence":0.7651367,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.31069114804267883},{"word":"was","start":17.494999,"end":17.814999,"confidence":0.99609375,"punctuated_word":"was","sentiment":"positive","sentiment_score":0.3463814854621887},{"word":"out","start":17.814999,"end":18.055,"confidence":0.9970703,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.3180173337459564},{"word":"for","start":18.055,"end":18.295,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.34265074133872986},{"word":"lunch","start":18.295,"end":18.775,"confidence":0.9995117,"punctuated_word":"lunch.","sentiment":"positive","sentiment_score":0.3797251284122467},{"word":"i'm","start":18.775,"end":18.935,"confidence":0.9663086,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.5564254522323608},{"word":"doing","start":18.935,"end":19.255,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.5205780863761902},{"word":"well","start":19.255,"end":19.494999,"confidence":0.99902344,"punctuated_word":"well.","sentiment":"positive","sentiment_score":0.4587184190750122},{"word":"thanks","start":19.494999,"end":19.735,"confidence":0.99902344,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.556147038936615},{"word":"for","start":19.735,"end":19.895,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5506749749183655},{"word":"asking","start":19.895,"end":20.395,"confidence":0.9995117,"punctuated_word":"asking.","sentiment":"positive","sentiment_score":0.42919474840164185},{"word":"you're","start":22.615,"end":22.935,"confidence":0.5842285,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.07946652173995972},{"word":"ready","start":22.935,"end":23.414999,"confidence":0.49438477,"punctuated_word":"ready?","sentiment":"neutral","sentiment_score":0.0844520553946495},{"word":"i","start":23.414999,"end":23.574999,"confidence":0.890625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03665992617607117},{"word":"just","start":23.574999,"end":23.735,"confidence":0.9526367,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.01464097574353218},{"word":"need","start":23.735,"end":24.055,"confidence":0.28295898,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.029338154941797256},{"word":"to","start":24.055,"end":24.134998,"confidence":0.8642578,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.028046689927577972},{"word":"you're","start":24.294998,"end":24.375,"confidence":0.3758545,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.002574920654296875},{"word":"on","start":24.375,"end":24.695,"confidence":0.49902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.004654865711927414},{"word":"to","start":24.695,"end":24.935,"confidence":0.4267578,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.007191568613052368},{"word":"my","start":24.935,"end":25.095,"confidence":0.5097656,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.007584270089864731},{"word":"station","start":25.095,"end":25.575,"confidence":0.9980469,"punctuated_word":"station","sentiment":"neutral","sentiment_score":0.011686109006404877},{"word":"now","start":25.575,"end":25.895,"confidence":0.89990234,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.0028958432376384735},{"word":"mhmm","start":25.895,"end":26.395,"confidence":0.9777832,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.022269539535045624},{"word":"yep","start":26.615,"end":26.935,"confidence":0.9448242,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.02625858783721924},{"word":"how","start":26.935,"end":27.175,"confidence":0.99902344,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.0332803837954998},{"word":"can","start":27.175,"end":27.335,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.04118264093995094},{"word":"i","start":27.335,"end":27.494999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.040379829704761505},{"word":"help","start":27.494999,"end":27.75,"confidence":0.9995117,"punctuated_word":"help?","sentiment":"neutral","sentiment_score":0.08194462954998016},{"word":"mhmm","start":34.63,"end":35.13,"confidence":0.9744873,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.01700901798903942},{"word":"yeah","start":44.195,"end":44.695,"confidence":0.7819824,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.021224308758974075},{"word":"this","start":45.475,"end":45.714996,"confidence":0.36694336,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.035542406141757965},{"word":"is","start":45.714996,"end":46.195,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03136172145605087},{"word":"the","start":46.195,"end":46.355,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0235799103975296},{"word":"reseller","start":46.355,"end":46.855,"confidence":0.9995117,"punctuated_word":"reseller","sentiment":"neutral","sentiment_score":-0.01614077389240265},{"word":"pricing","start":46.914997,"end":47.394997,"confidence":1.0,"punctuated_word":"pricing","sentiment":"neutral","sentiment_score":-0.015195343643426895},{"word":"only","start":47.394997,"end":47.894997,"confidence":0.99902344,"punctuated_word":"only.","sentiment":"neutral","sentiment_score":-0.0385441817343235},{"word":"let","start":48.114998,"end":48.274998,"confidence":0.98291016,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.0009511597454547882},{"word":"me","start":48.274998,"end":48.434998,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.014764316380023956},{"word":"go","start":48.434998,"end":48.675,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.00811435654759407},{"word":"back","start":48.675,"end":48.995,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.000013004988431930542},{"word":"to","start":48.995,"end":49.315,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0059167928993701935},{"word":"our","start":49.315,"end":49.815,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.0021419748663902283},{"word":"vendor","start":50.114998,"end":50.515,"confidence":0.99609375,"punctuated_word":"vendor","sentiment":"neutral","sentiment_score":0.01016763225197792},{"word":"team","start":50.515,"end":50.835,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.006615951657295227},{"word":"if","start":50.835,"end":51.335,"confidence":0.80322266,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.020131435245275497},{"word":"they","start":51.554996,"end":51.795,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.017080076038837433},{"word":"could","start":51.795,"end":52.034996,"confidence":0.9970703,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.014321867376565931},{"word":"provide","start":52.034996,"end":52.534996,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.0058014877140522},{"word":"rrp","start":52.675,"end":53.155,"confidence":0.90600586,"punctuated_word":"RRP","sentiment":"neutral","sentiment_score":0.01809692196547985},{"word":"as","start":53.155,"end":53.315,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.002429679036140442},{"word":"well","start":53.315,"end":53.635,"confidence":1.0,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.009209044277668},{"word":"for","start":53.635,"end":53.875,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.006114549934864044},{"word":"the","start":53.875,"end":54.034996,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.004643462598323822},{"word":"unit's","start":54.034996,"end":54.515,"confidence":0.5710449,"punctuated_word":"unit's","sentiment":"neutral","sentiment_score":-0.0001478108315495774},{"word":"content","start":54.515,"end":55.015,"confidence":0.6314697,"punctuated_word":"content.","sentiment":"neutral","sentiment_score":-0.0054184673354029655},{"word":"yes","start":59.100002,"end":59.34,"confidence":0.83935547,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0026758182793855667},{"word":"yes","start":59.34,"end":59.74,"confidence":0.9970703,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.00023550912737846377},{"word":"reseller","start":59.74,"end":60.24,"confidence":0.97875977,"punctuated_word":"Reseller","sentiment":"neutral","sentiment_score":-0.00709155946969986},{"word":"pricing","start":60.38,"end":60.78,"confidence":0.99316406,"punctuated_word":"pricing","sentiment":"neutral","sentiment_score":-0.007454567588865757},{"word":"only","start":60.78,"end":61.28,"confidence":1.0,"punctuated_word":"only.","sentiment":"neutral","sentiment_score":-0.017621561884880066},{"word":"this","start":61.5,"end":61.66,"confidence":0.99902344,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.015690643340349197},{"word":"is","start":61.66,"end":61.98,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.01586480811238289},{"word":"from","start":61.98,"end":62.3,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.014605624601244926},{"word":"the","start":62.3,"end":62.54,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.014601113274693487},{"word":"vendor","start":62.54,"end":63.04,"confidence":0.98950195,"punctuated_word":"vendor.","sentiment":"neutral","sentiment_score":-0.014158351346850395},{"word":"mhmm","start":63.98,"end":64.479996,"confidence":0.9959717,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0011318230535835028},{"word":"oh","start":75.205,"end":75.705,"confidence":0.82250977,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.04931061714887619},{"word":"actually","start":76.165,"end":76.665,"confidence":0.8088379,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":-0.05701951682567597},{"word":"for","start":76.725,"end":76.965004,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.07126501202583313},{"word":"ribbon","start":76.965004,"end":77.445,"confidence":0.6826172,"punctuated_word":"ribbon","sentiment":"neutral","sentiment_score":-0.04340681433677673},{"word":"products","start":77.445,"end":77.945,"confidence":0.8413086,"punctuated_word":"products,","sentiment":"neutral","sentiment_score":-0.06628232449293137},{"word":"we","start":78.325005,"end":78.485,"confidence":0.97314453,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.09205442667007446},{"word":"do","start":78.485,"end":78.725,"confidence":0.96533203,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.07787775993347168},{"word":"not","start":78.725,"end":78.885,"confidence":0.99609375,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.05601870641112328},{"word":"have","start":78.885,"end":79.205,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.07518762350082397},{"word":"catalog","start":79.205,"end":79.705,"confidence":0.9902344,"punctuated_word":"catalog","sentiment":"neutral","sentiment_score":-0.0793193057179451},{"word":"for","start":79.765,"end":80.165,"confidence":0.9941406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.08166900277137756},{"word":"that","start":80.165,"end":80.665,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.08116652071475983},{"word":"since","start":80.725,"end":81.225,"confidence":0.9790039,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.10748559236526488},{"word":"pricing","start":81.845,"end":82.325005,"confidence":0.9941406,"punctuated_word":"pricing","sentiment":"neutral","sentiment_score":-0.05730627477169037},{"word":"is","start":82.325005,"end":82.565,"confidence":0.9921875,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.10487069189548492},{"word":"strictly","start":82.565,"end":83.065,"confidence":1.0,"punctuated_word":"strictly","sentiment":"neutral","sentiment_score":-0.08337743580341339},{"word":"upon","start":83.685,"end":84.085,"confidence":0.9941406,"punctuated_word":"upon","sentiment":"neutral","sentiment_score":-0.05913595110177994},{"word":"request","start":84.085,"end":84.585,"confidence":0.99609375,"punctuated_word":"request.","sentiment":"neutral","sentiment_score":-0.07118017971515656},{"word":"yeah","start":87.520004,"end":88.020004,"confidence":0.9206543,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.07199594378471375},{"word":"okay","start":98.72,"end":99.165,"confidence":0.9501953,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.019653134047985077},{"word":"got","start":99.245,"end":99.405,"confidence":0.99902344,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.03654903918504715},{"word":"it","start":99.405,"end":99.885,"confidence":1.0,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.035849861800670624},{"word":"let","start":99.885,"end":100.125,"confidence":0.7973633,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.03151662275195122},{"word":"me","start":100.125,"end":100.205,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.033981531858444214},{"word":"go","start":100.205,"end":100.365,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.036831084638834},{"word":"ahead","start":100.365,"end":100.685,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.052037715911865234},{"word":"and","start":100.685,"end":100.845,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03348998725414276},{"word":"check","start":100.845,"end":101.085,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.033729370683431625},{"word":"with","start":101.085,"end":101.325,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.02720748260617256},{"word":"the","start":101.325,"end":101.485,"confidence":0.5029297,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03763365000486374},{"word":"team","start":101.485,"end":101.885,"confidence":0.7338867,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.03665075823664665},{"word":"if","start":101.885,"end":102.125,"confidence":0.9863281,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.034255024045705795},{"word":"they","start":102.125,"end":102.285,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.029410287737846375},{"word":"can","start":102.285,"end":102.525,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.03204821050167084},{"word":"provide","start":102.525,"end":102.925,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.04032260924577713},{"word":"a","start":102.925,"end":103.085,"confidence":0.8041992,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.028394952416419983},{"word":"one","start":103.085,"end":103.325,"confidence":0.8051758,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.029787251725792885},{"word":"for","start":103.325,"end":103.825,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.023804089054465297},{"word":"for","start":104.285,"end":104.785,"confidence":0.9604492,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.017426395788788795},{"word":"uk","start":105.085,"end":105.585,"confidence":0.7128906,"punctuated_word":"UK.","sentiment":"neutral","sentiment_score":0.013679718598723412},{"word":"and","start":105.645004,"end":105.965004,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.037325892597436905},{"word":"then","start":105.965004,"end":106.285,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.03086941130459309},{"word":"just","start":106.285,"end":106.525,"confidence":0.98095703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03404911607503891},{"word":"confirming","start":106.525,"end":107.005,"confidence":0.8408203,"punctuated_word":"confirming,","sentiment":"neutral","sentiment_score":0.03959067165851593},{"word":"you","start":107.005,"end":107.245,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03537290543317795},{"word":"would","start":107.245,"end":107.485,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.05188154801726341},{"word":"also","start":107.485,"end":107.805,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.029317883774638176},{"word":"need","start":107.805,"end":108.305,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.03619790822267532},{"word":"rrp","start":108.605,"end":109.105,"confidence":0.9013672,"punctuated_word":"RRP","sentiment":"neutral","sentiment_score":0.02556440979242325},{"word":"for","start":109.325,"end":109.565,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.015054324641823769},{"word":"the","start":109.565,"end":110.065,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.009952330961823463},{"word":"pdk","start":110.605,"end":111.105,"confidence":0.7258301,"punctuated_word":"PDK","sentiment":"neutral","sentiment_score":0.014465096406638622},{"word":"rf","start":111.725,"end":112.045,"confidence":0.9760742,"punctuated_word":"RF","sentiment":"neutral","sentiment_score":0.01736295595765114},{"word":"readers","start":112.045,"end":112.545,"confidence":0.80908203,"punctuated_word":"readers?","sentiment":"neutral","sentiment_score":0.008914588950574398},{"word":"okay","start":113.759995,"end":114.259995,"confidence":0.79663086,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06399549543857574},{"word":"got","start":115.36,"end":115.6,"confidence":0.98828125,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.09139975905418396},{"word":"it","start":115.6,"end":115.84,"confidence":0.9975586,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.10277365148067474},{"word":"got","start":115.84,"end":116.159996,"confidence":0.9970703,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.12921777367591858},{"word":"it","start":116.159996,"end":116.659996,"confidence":0.9995117,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.13752931356430054},{"word":"i'll","start":116.72,"end":117.04,"confidence":0.92211914,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.12570758163928986},{"word":"get","start":117.04,"end":117.2,"confidence":0.9980469,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.12060215324163436},{"word":"back","start":117.2,"end":117.439995,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.11353103816509248},{"word":"to","start":117.439995,"end":117.52,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11428472399711607},{"word":"you","start":117.52,"end":117.68,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13702858984470367},{"word":"via","start":117.68,"end":117.84,"confidence":0.7714844,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.13702480494976044},{"word":"email","start":117.84,"end":118.24,"confidence":0.99902344,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.1378965824842453},{"word":"as","start":118.24,"end":118.32,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.10940181463956831},{"word":"soon","start":118.32,"end":118.56,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.10022564232349396},{"word":"as","start":118.56,"end":118.799995,"confidence":0.9970703,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.120054230093956},{"word":"i","start":118.799995,"end":119.04,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.12942688167095184},{"word":"receive","start":119.04,"end":119.36,"confidence":0.9970703,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.12923002243041992},{"word":"an","start":119.36,"end":119.439995,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.1082541048526764},{"word":"update","start":119.439995,"end":119.92,"confidence":0.9970703,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.11834866553544998},{"word":"from","start":119.92,"end":120.42,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.10827577114105225},{"word":"our","start":120.56,"end":120.72,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.09880249947309494},{"word":"vendor","start":120.72,"end":121.119995,"confidence":0.9980469,"punctuated_word":"vendor","sentiment":"neutral","sentiment_score":0.11491212248802184},{"word":"team","start":121.119995,"end":121.36,"confidence":0.99902344,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":0.0835370421409607},{"word":"okay","start":121.36,"end":121.784935,"confidence":0.99853516,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.09773252159357072},{"word":"thank","start":125.30493,"end":125.54494,"confidence":0.9951172,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.548160195350647},{"word":"you","start":125.54494,"end":125.784935,"confidence":0.99658203,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.582597553730011},{"word":"ross","start":125.784935,"end":126.02493,"confidence":0.96313477,"punctuated_word":"Ross.","sentiment":"positive","sentiment_score":0.555000364780426},{"word":"you","start":126.02493,"end":126.104935,"confidence":0.7890625,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.602633535861969},{"word":"have","start":126.104935,"end":126.18494,"confidence":0.9980469,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.5945914387702942},{"word":"a","start":126.18494,"end":126.26494,"confidence":0.9941406,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5492407083511353},{"word":"good","start":126.26494,"end":126.50494,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.48715242743492126},{"word":"one","start":126.50494,"end":126.66493,"confidence":0.9873047,"punctuated_word":"one.","sentiment":"positive","sentiment_score":0.4627571702003479},{"word":"okay","start":126.66493,"end":126.98493,"confidence":0.9128418,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.26036930084228516},{"word":"talk","start":126.98493,"end":127.144936,"confidence":0.99902344,"punctuated_word":"Talk","sentiment":"neutral","sentiment_score":0.218452125787735},{"word":"to","start":127.144936,"end":127.30493,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2529779374599457},{"word":"you","start":127.30493,"end":127.464935,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.23755548894405365},{"word":"soon","start":127.464935,"end":127.964935,"confidence":0.95532227,"punctuated_word":"soon.","sentiment":"neutral","sentiment_score":0.3077382743358612}],"paragraphs":{"transcript":"\nHi. Thank you for calling Bishop IT. This is Rupa. How can I help you? Hi, Ross.\n\nGood afternoon. Sorry I missed your call earlier. I was out for lunch. I'm doing well. Thanks for asking.\n\nYou're ready? I just need to you're on to my station now. Mhmm. Yep. How can I help?\n\nMhmm. Yeah. This is the reseller pricing only. Let me go back to our vendor team if they could provide RRP as well for the unit's content. Yes.\n\nYes. Reseller pricing only. This is from the vendor. Mhmm. Oh, actually, for ribbon products, we do not have catalog for that since pricing is strictly upon request.\n\nYeah. Okay. Got it. Let me go ahead and check with the team if they can provide a one for for UK. And then just confirming, you would also need RRP for the PDK RF readers?\n\nOkay. Got it. Got it. I'll get back to you via email as soon as I receive an update from our vendor team. Okay?\n\nThank you, Ross. You have a good one. Okay? Talk to you soon.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.1599998,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.27597370743751526},{"text":"Thank you for calling Bishop IT.","start":2.3999999,"end":3.76,"sentiment":"positive","sentiment_score":0.5161392788092295},{"text":"This is Rupa.","start":3.76,"end":4.4,"sentiment":"positive","sentiment_score":0.507203608751297},{"text":"How can I help you?","start":4.4,"end":5.54,"sentiment":"positive","sentiment_score":0.46857190132141113},{"text":"Hi, Ross.","start":13.84,"end":14.559999,"sentiment":"neutral","sentiment_score":0.2107248157262802}],"sentiment":"positive","sentiment_score":0.45051349085919995,"num_words":17,"start":2.1599998,"end":14.559999},{"sentences":[{"text":"Good afternoon.","start":14.559999,"end":15.299999,"sentiment":"positive","sentiment_score":0.4119209349155426},{"text":"Sorry I missed your call earlier.","start":15.8949995,"end":17.335,"sentiment":"neutral","sentiment_score":0.1510661095380783},{"text":"I was out for lunch.","start":17.335,"end":18.775,"sentiment":"positive","sentiment_score":0.3394931674003601},{"text":"I'm doing well.","start":18.775,"end":19.494999,"sentiment":"positive","sentiment_score":0.5119073192278544},{"text":"Thanks for asking.","start":19.494999,"end":20.395,"sentiment":"positive","sentiment_score":0.5120055874188741}],"sentiment":"positive","sentiment_score":0.3420759517895548,"num_words":19,"start":14.559999,"end":20.395},{"sentences":[{"text":"You're ready?","start":22.615,"end":23.414999,"sentiment":"neutral","sentiment_score":0.08195928856730461},{"text":"I just need to you're on to my station now.","start":23.414999,"end":25.895,"sentiment":"neutral","sentiment_score":-0.007209816947579384},{"text":"Mhmm.","start":25.895,"end":26.395,"sentiment":"neutral","sentiment_score":0.022269539535045624},{"text":"Yep.","start":26.615,"end":26.935,"sentiment":"neutral","sentiment_score":0.02625858783721924},{"text":"How can I help?","start":26.935,"end":27.75,"sentiment":"neutral","sentiment_score":0.0491968709975481}],"sentiment":"neutral","sentiment_score":0.018729778834515147,"num_words":18,"start":22.615,"end":27.75},{"sentences":[{"text":"Mhmm.","start":34.63,"end":35.13,"sentiment":"neutral","sentiment_score":-0.01700901798903942},{"text":"Yeah.","start":44.195,"end":44.695,"sentiment":"neutral","sentiment_score":-0.021224308758974075},{"text":"This is the reseller pricing only.","start":45.475,"end":47.894997,"sentiment":"neutral","sentiment_score":-0.02672738954424858},{"text":"Let me go back to our vendor team if they could provide RRP as well for the unit's content.","start":48.114998,"end":55.015,"sentiment":"neutral","sentiment_score":0.005508773241002162},{"text":"Yes.","start":59.100002,"end":59.34,"sentiment":"neutral","sentiment_score":0.0026758182793855667}],"sentiment":"neutral","sentiment_score":-0.003259112648395655,"num_words":28,"start":34.63,"end":59.34},{"sentences":[{"text":"Yes.","start":59.34,"end":59.74,"sentiment":"neutral","sentiment_score":0.00023550912737846377},{"text":"Reseller pricing only.","start":59.74,"end":61.28,"sentiment":"neutral","sentiment_score":-0.010722562981148561},{"text":"This is from the vendor.","start":61.5,"end":63.04,"sentiment":"neutral","sentiment_score":-0.014984108135104179},{"text":"Mhmm.","start":63.98,"end":64.479996,"sentiment":"neutral","sentiment_score":-0.0011318230535835028},{"text":"Oh, actually, for ribbon products, we do not have catalog for that since pricing is strictly upon request.","start":75.205,"end":84.585,"sentiment":"neutral","sentiment_score":-0.07299631978902552}],"sentiment":"neutral","sentiment_score":-0.05078279641955825,"num_words":28,"start":59.34,"end":84.585},{"sentences":[{"text":"Yeah.","start":87.520004,"end":88.020004,"sentiment":"neutral","sentiment_score":-0.07199594378471375},{"text":"Okay.","start":98.72,"end":99.165,"sentiment":"neutral","sentiment_score":0.019653134047985077},{"text":"Got it.","start":99.245,"end":99.885,"sentiment":"neutral","sentiment_score":0.03619945049285889},{"text":"Let me go ahead and check with the team if they can provide a one for for UK.","start":99.885,"end":105.585,"sentiment":"neutral","sentiment_score":0.03178926350341903},{"text":"And then just confirming, you would also need RRP for the PDK RF readers?","start":105.645004,"end":112.545,"sentiment":"neutral","sentiment_score":0.02756564598530531}],"sentiment":"neutral","sentiment_score":0.02717171883624461,"num_words":36,"start":87.520004,"end":112.545},{"sentences":[{"text":"Okay.","start":113.759995,"end":114.259995,"sentiment":"neutral","sentiment_score":0.06399549543857574},{"text":"Got it.","start":115.36,"end":115.84,"sentiment":"neutral","sentiment_score":0.09708670526742935},{"text":"Got it.","start":115.84,"end":116.659996,"sentiment":"neutral","sentiment_score":0.13337354362010956},{"text":"I'll get back to you via email as soon as I receive an update from our vendor team.","start":116.72,"end":121.36,"sentiment":"neutral","sentiment_score":0.11703023728397158},{"text":"Okay?","start":121.36,"end":121.784935,"sentiment":"neutral","sentiment_score":0.09773252159357072}],"sentiment":"neutral","sentiment_score":0.11371636607994635,"num_words":24,"start":113.759995,"end":121.784935},{"sentences":[{"text":"Thank you, Ross.","start":125.30493,"end":126.02493,"sentiment":"positive","sentiment_score":0.561919371287028},{"text":"You have a good one.","start":126.02493,"end":126.66493,"sentiment":"positive","sentiment_score":0.5392750561237335},{"text":"Okay?","start":126.66493,"end":126.98493,"sentiment":"neutral","sentiment_score":0.26036930084228516},{"text":"Talk to you soon.","start":126.98493,"end":127.964935,"sentiment":"neutral","sentiment_score":0.2541809566318989}],"sentiment":"positive","sentiment_score":0.4353251170653563,"num_words":13,"start":125.30493,"end":127.964935}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi,\n\nChannel 1: Hi. Thank you for calling Bishop IT. This is Rupa. How can I help you?\n\nChannel 0: Rufa. This is Ross calling from TechOn Systems. How are you?\n\nChannel 1: Hi, Ross. Good afternoon. Sorry I missed your call earlier. I was out for lunch. I'm doing well.\n\nThanks for asking.\n\nChannel 0: No worries. No worries. I hope\n\nChannel 1: You're ready?\n\nChannel 0: I didn't\n\nChannel 1: I just need to you're on to my station now. Mhmm. Yep.\n\nChannel 0: no.\n\nChannel 1: How can\n\nChannel 0: It's\n\nChannel 1: I\n\nChannel 0: all\n\nChannel 1: help?\n\nChannel 0: good. Rupa, actually, I was just getting back to you as you sent us a PDK code.\n\nChannel 1: Mhmm.\n\nChannel 0: So the pricing you mentioned, there's no other information in the pricing.\n\nChannel 1: Yeah. This is the reseller pricing only. Let me go back to our vendor team if they could provide RRP as well for the unit's content.\n\nChannel 0: And this is a reseller price. Right?\n\nChannel 1: Yes. Yes. Reseller pricing only. This is from the vendor. Mhmm.\n\nChannel 0: Okay. Alright. And, Rupa, one more help. If you can just send us the Ribbon SQL catalog.\n\nChannel 1: Oh, actually, for ribbon products, we do not have catalog for that since pricing is strictly upon request.\n\nChannel 0: Mhmm. No. No. I'm\n\nChannel 1: Yeah.\n\nChannel 0: not asking for pricing. I'm asking for SKU list. If you can send us the SKU listed on your portal.\n\nChannel 1: Okay. Got it. Let me go ahead and check with the team if they can provide a one for for UK. And then just confirming, you would also need RRP for the PDK RF readers?\n\nChannel 0: Yep.\n\nChannel 1: Okay. Got it. Got it. I'll get back to you via email as soon as I receive an update from our vendor team. Okay?\n\nChannel 0: Alright. Thank you so much, Rupa.\n\nChannel 1: Thank you, Ross. You have a good one. Okay? Talk to you\n\nChannel 0: Good\n\nChannel 1: soon.\n\nChannel 0: day. Yes, Rupa. Bye.","paragraphs":[{"sentences":[{"text":"Hi,","start":1.5999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.15874086320400238}],"sentiment":"neutral","sentiment_score":0.15874086320400238,"channel":0,"num_words":1,"start":1.5999999,"end":2.1},{"sentences":[{"text":"Hi.","start":2.1599998,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.27597370743751526},{"text":"Thank you for calling Bishop IT.","start":2.3999999,"end":3.76,"sentiment":"positive","sentiment_score":0.5161392788092295},{"text":"This is Rupa.","start":3.76,"end":4.4,"sentiment":"positive","sentiment_score":0.507203608751297},{"text":"How can I help you?","start":4.4,"end":5.54,"sentiment":"positive","sentiment_score":0.46857190132141113}],"sentiment":"positive","sentiment_score":0.4824853142102559,"channel":1,"num_words":15,"start":2.1599998,"end":5.54},{"sentences":[{"text":"Rufa.","start":8.4,"end":8.88,"sentiment":"neutral","sentiment_score":0.14932769536972046},{"text":"This is Ross calling from TechOn Systems.","start":8.88,"end":11.5199995,"sentiment":"neutral","sentiment_score":0.14270531279700144},{"text":"How are you?","start":11.5199995,"end":12.285,"sentiment":"neutral","sentiment_score":0.16041571398576102}],"sentiment":"neutral","sentiment_score":0.14813745699145578,"channel":0,"num_words":11,"start":8.4,"end":12.285},{"sentences":[{"text":"Hi, Ross.","start":13.84,"end":14.559999,"sentiment":"neutral","sentiment_score":0.2107248157262802},{"text":"Good afternoon.","start":14.559999,"end":15.299999,"sentiment":"positive","sentiment_score":0.4119209349155426},{"text":"Sorry I missed your call earlier.","start":15.8949995,"end":17.335,"sentiment":"neutral","sentiment_score":0.1510661095380783},{"text":"I was out for lunch.","start":17.335,"end":18.775,"sentiment":"positive","sentiment_score":0.3394931674003601},{"text":"I'm doing well.","start":18.775,"end":19.494999,"sentiment":"positive","sentiment_score":0.5119073192278544}],"sentiment":"neutral","sentiment_score":0.29915977517763775,"channel":1,"num_words":18,"start":13.84,"end":19.494999},{"sentences":[{"text":"Thanks for asking.","start":19.494999,"end":20.395,"sentiment":"positive","sentiment_score":0.5120055874188741}],"sentiment":"positive","sentiment_score":0.5120055874188741,"channel":1,"num_words":3,"start":19.494999,"end":20.395},{"sentences":[{"text":"No worries.","start":20.045,"end":20.765,"sentiment":"neutral","sentiment_score":0.13560671359300613},{"text":"No worries.","start":20.765,"end":21.425,"sentiment":"neutral","sentiment_score":0.09754230082035065},{"text":"I hope","start":21.965,"end":22.545,"sentiment":"neutral","sentiment_score":0.08787854388356209}],"sentiment":"neutral","sentiment_score":0.10700918609897296,"channel":0,"num_words":6,"start":20.045,"end":22.545},{"sentences":[{"text":"You're ready?","start":22.615,"end":23.414999,"sentiment":"neutral","sentiment_score":0.08195928856730461}],"sentiment":"neutral","sentiment_score":0.08195928856730461,"channel":1,"num_words":2,"start":22.615,"end":23.414999},{"sentences":[{"text":"I didn't","start":23.165,"end":23.825,"sentiment":"neutral","sentiment_score":-0.020045502111315727}],"sentiment":"neutral","sentiment_score":-0.020045502111315727,"channel":0,"num_words":2,"start":23.165,"end":23.825},{"sentences":[{"text":"I just need to you're on to my station now.","start":23.414999,"end":25.895,"sentiment":"neutral","sentiment_score":-0.007209816947579384},{"text":"Mhmm.","start":25.895,"end":26.395,"sentiment":"neutral","sentiment_score":0.022269539535045624},{"text":"Yep.","start":26.615,"end":26.935,"sentiment":"neutral","sentiment_score":0.02625858783721924}],"sentiment":"neutral","sentiment_score":-0.0019641701752940812,"channel":1,"num_words":12,"start":23.414999,"end":26.935},{"sentences":[{"text":"no.","start":26.845,"end":27.244999,"sentiment":"neutral","sentiment_score":0.015370732173323631}],"sentiment":"neutral","sentiment_score":0.015370732173323631,"channel":0,"num_words":1,"start":26.845,"end":27.244999},{"sentences":[{"text":"How can","start":26.935,"end":27.335,"sentiment":"neutral","sentiment_score":0.03723151236772537}],"sentiment":"neutral","sentiment_score":0.03723151236772537,"channel":1,"num_words":2,"start":26.935,"end":27.335},{"sentences":[{"text":"It's","start":27.244999,"end":27.485,"sentiment":"neutral","sentiment_score":0.05704584717750549}],"sentiment":"neutral","sentiment_score":0.05704584717750549,"channel":0,"num_words":1,"start":27.244999,"end":27.485},{"sentences":[{"text":"I","start":27.335,"end":27.494999,"sentiment":"neutral","sentiment_score":0.040379829704761505}],"sentiment":"neutral","sentiment_score":0.040379829704761505,"channel":1,"num_words":1,"start":27.335,"end":27.494999},{"sentences":[{"text":"all","start":27.485,"end":27.724998,"sentiment":"neutral","sentiment_score":0.0984002649784088}],"sentiment":"neutral","sentiment_score":0.0984002649784088,"channel":0,"num_words":1,"start":27.485,"end":27.724998},{"sentences":[{"text":"help?","start":27.494999,"end":27.75,"sentiment":"neutral","sentiment_score":0.08194462954998016}],"sentiment":"neutral","sentiment_score":0.08194462954998016,"channel":1,"num_words":1,"start":27.494999,"end":27.75},{"sentences":[{"text":"good.","start":27.724998,"end":28.14,"sentiment":"neutral","sentiment_score":0.17515181005001068},{"text":"Rupa, actually, I was just getting back to you as you sent us a PDK code.","start":29.099998,"end":33.68,"sentiment":"neutral","sentiment_score":0.04941645008511841}],"sentiment":"neutral","sentiment_score":0.056812647730112076,"channel":0,"num_words":17,"start":27.724998,"end":33.68},{"sentences":[{"text":"Mhmm.","start":34.63,"end":35.13,"sentiment":"neutral","sentiment_score":-0.01700901798903942}],"sentiment":"neutral","sentiment_score":-0.01700901798903942,"channel":1,"num_words":1,"start":34.63,"end":35.13},{"sentences":[{"text":"So the pricing you mentioned, there's no other information in the pricing.","start":35.899998,"end":39.84,"sentiment":"neutral","sentiment_score":-0.05636887035022179}],"sentiment":"neutral","sentiment_score":-0.05636887035022179,"channel":0,"num_words":12,"start":35.899998,"end":39.84},{"sentences":[{"text":"Yeah.","start":44.195,"end":44.695,"sentiment":"neutral","sentiment_score":-0.021224308758974075},{"text":"This is the reseller pricing only.","start":45.475,"end":47.894997,"sentiment":"neutral","sentiment_score":-0.02672738954424858},{"text":"Let me go back to our vendor team if they could provide RRP as well for the unit's content.","start":48.114998,"end":55.015,"sentiment":"neutral","sentiment_score":0.005508773241002162}],"sentiment":"neutral","sentiment_score":-0.0029585367094394034,"channel":1,"num_words":26,"start":44.195,"end":55.015},{"sentences":[{"text":"And this is a reseller price.","start":56.36,"end":58.28,"sentiment":"neutral","sentiment_score":-0.0060158151512344675},{"text":"Right?","start":58.28,"end":58.78,"sentiment":"neutral","sentiment_score":-0.0008943108841776848}],"sentiment":"neutral","sentiment_score":-0.00528417168451207,"channel":0,"num_words":7,"start":56.36,"end":58.78},{"sentences":[{"text":"Yes.","start":59.100002,"end":59.34,"sentiment":"neutral","sentiment_score":0.0026758182793855667},{"text":"Yes.","start":59.34,"end":59.74,"sentiment":"neutral","sentiment_score":0.00023550912737846377},{"text":"Reseller pricing only.","start":59.74,"end":61.28,"sentiment":"neutral","sentiment_score":-0.010722562981148561},{"text":"This is from the vendor.","start":61.5,"end":63.04,"sentiment":"neutral","sentiment_score":-0.014984108135104179},{"text":"Mhmm.","start":63.98,"end":64.479996,"sentiment":"neutral","sentiment_score":-0.0011318230535835028}],"sentiment":"neutral","sentiment_score":-0.009573520478707824,"channel":1,"num_words":11,"start":59.100002,"end":64.479996},{"sentences":[{"text":"Okay.","start":64.2,"end":64.6,"sentiment":"neutral","sentiment_score":0.012758881784975529},{"text":"Alright.","start":64.6,"end":65.0,"sentiment":"neutral","sentiment_score":0.026298727840185165},{"text":"And, Rupa, one more help.","start":65.0,"end":66.86,"sentiment":"neutral","sentiment_score":0.030030374601483344},{"text":"If you can just send us the Ribbon SQL catalog.","start":67.08,"end":72.665,"sentiment":"neutral","sentiment_score":0.005524792801588773}],"sentiment":"neutral","sentiment_score":0.014379847685203832,"channel":0,"num_words":17,"start":64.2,"end":72.665},{"sentences":[{"text":"Oh, actually, for ribbon products, we do not have catalog for that since pricing is strictly upon request.","start":75.205,"end":84.585,"sentiment":"neutral","sentiment_score":-0.07299631978902552}],"sentiment":"neutral","sentiment_score":-0.07299631978902552,"channel":1,"num_words":18,"start":75.205,"end":84.585},{"sentences":[{"text":"Mhmm.","start":86.020004,"end":86.520004,"sentiment":"neutral","sentiment_score":-0.023501163348555565},{"text":"No.","start":87.22,"end":87.380005,"sentiment":"neutral","sentiment_score":-0.06420092284679413},{"text":"No.","start":87.380005,"end":87.46001,"sentiment":"neutral","sentiment_score":-0.08347828686237335},{"text":"I'm","start":87.46001,"end":87.62,"sentiment":"neutral","sentiment_score":-0.08026573807001114}],"sentiment":"neutral","sentiment_score":-0.06286152778193355,"channel":0,"num_words":4,"start":86.020004,"end":87.62},{"sentences":[{"text":"Yeah.","start":87.520004,"end":88.020004,"sentiment":"neutral","sentiment_score":-0.07199594378471375}],"sentiment":"neutral","sentiment_score":-0.07199594378471375,"channel":1,"num_words":1,"start":87.520004,"end":88.020004},{"sentences":[{"text":"not asking for pricing.","start":87.62,"end":88.920006,"sentiment":"neutral","sentiment_score":-0.08645209670066833},{"text":"I'm asking for SKU list.","start":89.060005,"end":91.08,"sentiment":"neutral","sentiment_score":-0.052711953222751615},{"text":"If you can send us the SKU listed on your portal.","start":91.54,"end":97.255,"sentiment":"neutral","sentiment_score":-0.02294534089213068}],"sentiment":"neutral","sentiment_score":-0.04308834513649344,"channel":0,"num_words":20,"start":87.62,"end":97.255},{"sentences":[{"text":"Okay.","start":98.72,"end":99.165,"sentiment":"neutral","sentiment_score":0.019653134047985077},{"text":"Got it.","start":99.245,"end":99.885,"sentiment":"neutral","sentiment_score":0.03619945049285889},{"text":"Let me go ahead and check with the team if they can provide a one for for UK.","start":99.885,"end":105.585,"sentiment":"neutral","sentiment_score":0.03178926350341903},{"text":"And then just confirming, you would also need RRP for the PDK RF readers?","start":105.645004,"end":112.545,"sentiment":"neutral","sentiment_score":0.02756564598530531}],"sentiment":"neutral","sentiment_score":0.03000508062541485,"channel":1,"num_words":35,"start":98.72,"end":112.545},{"sentences":[{"text":"Yep.","start":112.21,"end":112.71,"sentiment":"neutral","sentiment_score":0.03736066445708275}],"sentiment":"neutral","sentiment_score":0.03736066445708275,"channel":0,"num_words":1,"start":112.21,"end":112.71},{"sentences":[{"text":"Okay.","start":113.759995,"end":114.259995,"sentiment":"neutral","sentiment_score":0.06399549543857574},{"text":"Got it.","start":115.36,"end":115.84,"sentiment":"neutral","sentiment_score":0.09708670526742935},{"text":"Got it.","start":115.84,"end":116.659996,"sentiment":"neutral","sentiment_score":0.13337354362010956},{"text":"I'll get back to you via email as soon as I receive an update from our vendor team.","start":116.72,"end":121.36,"sentiment":"neutral","sentiment_score":0.11703023728397158},{"text":"Okay?","start":121.36,"end":121.784935,"sentiment":"neutral","sentiment_score":0.09773252159357072}],"sentiment":"neutral","sentiment_score":0.11371636607994635,"channel":1,"num_words":24,"start":113.759995,"end":121.784935},{"sentences":[{"text":"Alright.","start":122.985,"end":123.305,"sentiment":"neutral","sentiment_score":0.1950798332691193},{"text":"Thank you so much, Rupa.","start":123.305,"end":124.605,"sentiment":"positive","sentiment_score":0.5014444708824157}],"sentiment":"positive","sentiment_score":0.45038369794686633,"channel":0,"num_words":6,"start":122.985,"end":124.605},{"sentences":[{"text":"Thank you, Ross.","start":125.30493,"end":126.02493,"sentiment":"positive","sentiment_score":0.561919371287028},{"text":"You have a good one.","start":126.02493,"end":126.66493,"sentiment":"positive","sentiment_score":0.5392750561237335},{"text":"Okay?","start":126.66493,"end":126.98493,"sentiment":"neutral","sentiment_score":0.26036930084228516},{"text":"Talk to you","start":126.98493,"end":127.464935,"sentiment":"neutral","sentiment_score":0.23632851739724478}],"sentiment":"positive","sentiment_score":0.44595735395948094,"channel":1,"num_words":12,"start":125.30493,"end":127.464935},{"sentences":[{"text":"Good","start":127.385,"end":127.625,"sentiment":"neutral","sentiment_score":0.3198358714580536}],"sentiment":"neutral","sentiment_score":0.3198358714580536,"channel":0,"num_words":1,"start":127.385,"end":127.625},{"sentences":[{"text":"soon.","start":127.464935,"end":127.964935,"sentiment":"neutral","sentiment_score":0.3077382743358612}],"sentiment":"neutral","sentiment_score":0.3077382743358612,"channel":1,"num_words":1,"start":127.464935,"end":127.964935},{"sentences":[{"text":"day.","start":127.625,"end":128.125,"sentiment":"neutral","sentiment_score":0.2232416570186615},{"text":"Yes, Rupa.","start":128.185,"end":128.905,"sentiment":"neutral","sentiment_score":0.1612551510334015},{"text":"Bye.","start":128.905,"end":129.405,"sentiment":"neutral","sentiment_score":0.1091463342308998}],"sentiment":"neutral","sentiment_score":0.16372457332909107,"channel":0,"num_words":4,"start":127.625,"end":129.405}]},"summary":{"result":"success","short":"Rupa from Bishop IT is on the phone with Ross from TechOn Systems regarding a reseller pricing. Rupa asks Ross to send the Ribbon SQL catalog and confirms that RRP is only for reseller pricing. Rupa also asks Ross to confirm the SKU list for the Ribbon SQL catalog and states that RRP is only for reseller pricing."},"intents":{"segments":[{"text":"So the pricing you mentioned, there's no other information in the pricing. Yeah.","start_word":95,"end_word":107,"intents":[{"intent":"Confirm pricing","confidence_score":0.02566047}]},{"text":"I'm asking for SKU list. If you can send us the SKU listed on your portal. Okay.","start_word":195,"end_word":211,"intents":[{"intent":"Request sku list","confidence_score":0.3977527}]},{"text":"Let me go ahead and check with the team if they can provide a one for for UK. And then just confirming, you would also need RRP for the PDK RF readers? Yep. Okay.","start_word":214,"end_word":247,"intents":[{"intent":"Provide rpr for pdk rf readers","confidence_score":0.00018657622}]},{"text":"I'll get back to you via email as soon as I receive an update from our vendor team. Okay? Alright.","start_word":252,"end_word":271,"intents":[{"intent":"Update vendor team","confidence_score":0.08675102}]}]},"sentiments":{"segments":[{"text":"Hi, Hi.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.21735727787017825},{"text":"Thank you for calling Bishop IT. This is Rupa. How can I help you?","start_word":2,"end_word":15,"sentiment":"positive","sentiment_score":0.4986198842525482},{"text":"Rufa. This is Ross calling from TechOn Systems. How are you? Hi, Ross.","start_word":16,"end_word":28,"sentiment":"neutral","sentiment_score":0.1642005294561386},{"text":"Good afternoon.","start_word":29,"end_word":30,"sentiment":"positive","sentiment_score":0.40820449590682983},{"text":"Sorry I missed your call earlier.","start_word":31,"end_word":36,"sentiment":"neutral","sentiment_score":0.13613906502723694},{"text":"I was out for lunch. I'm doing well. Thanks for asking.","start_word":37,"end_word":47,"sentiment":"positive","sentiment_score":0.4468558430671692},{"text":"No worries. No worries. I hope You're ready? I didn't I just need to you're on to my station now. Mhmm. Yep. no. How can It's I all help? good. Rupa, actually, I was just getting back to you as you sent us a PDK code. Mhmm. So the pricing you mentioned, there's no other information in the pricing. Yeah. This is the reseller pricing only. Let me go back to our vendor team if they could provide RRP as well for the unit's content. And this is a reseller price. Right? Yes. Yes. Reseller pricing only. This is from the vendor. Mhmm. Okay. Alright. And, Rupa, one more help. If you can just send us the Ribbon SQL catalog. Oh, actually, for ribbon products, we do not have catalog for that since pricing is strictly upon request. Mhmm. No. No. I'm Yeah. not asking for pricing. I'm asking for SKU list. If you can send us the SKU listed on your portal. Okay. Got it. Let me go ahead and check with the team if they can provide a one for for UK. And then just confirming, you would also need RRP for the PDK RF readers? Yep. Okay. Got it. Got it. I'll get back to you via email as soon as I receive an update from our vendor team. Okay? Alright.","start_word":48,"end_word":271,"sentiment":"neutral","sentiment_score":0.01386456936597824},{"text":"Thank you so much, Rupa. Thank you, Ross. You have a good one.","start_word":272,"end_word":284,"sentiment":"positive","sentiment_score":0.5294752717018127},{"text":"Okay? Talk to you Good soon. day. Yes, Rupa. Bye.","start_word":285,"end_word":294,"sentiment":"neutral","sentiment_score":0.21088090538978577}],"average":{"sentiment":"neutral","sentiment_score":0.09754644433202678}}}}