{"metadata":{"transaction_key":"deprecated","request_id":"01a07e23-3c89-7ca1-bc3b-f311edd92588","sha256":"129d7d6dd80b3e465b56fb9237d55321353e26ab40e0f8a4b07d86173fbe30e2","created":"2026-09-07T23:10:35.203Z","duration":305.92795,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":741,"output_tokens":71},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":802,"output_tokens":803},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":802,"output_tokens":60}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good morning. Hi. Good morning. This is Airtel accounts. I'm sorry. The call was disconnected. Someone is trying to transfer the call to our department. To whom I'm speaking with? Hi. Nice to have you on the line. How are you today, Sean? That's great to hear. I'm fine. Thank you so much. How may I help you today? Sure. I would love to help you today, Sean. May you please confirm your date of birth? Thank you so much. Let me just go ahead and check on here. And are you going to use your Visa or your Mastercard? Okay. Sure. Let me check. I believe we got your card on file, but let me just double check if this is the one you're gonna be using. Bear with me here. $20. K. Let's do first your delivery fee for your router, the 20 dollars, and then afterwards, we'll go ahead and proceed to the new development charge invoice. Okay. So, yeah, I do see in here that the card is on file, and the $20 has been successfully processed just now. Let me just go back to the account here. And your service address and the shipping is the same. Right? I just wanted to make sure that you are you will be receiving your router timely. Unit 4 01. Okay. Thank you. Okay. Perfect. We have that. One moment here. And then I'll just go back to the billing information and then process the NEC. Okay. So, Sean, just for your confirmation, the new development charge as discussed is $330. Okay. Thank you. Okay. Perfect. It's successfully processed. So, technically, you are expecting two official receipt to be sent to your email address for the delivery fee and then for the NDC payment receipt. And, also, once your router has been dispatched, we'll send you the tracking details, and then it should be received on your end within one to three, oh, one to five business days since it's, for standard. And then for your proper, expectation, I do see in here that you have a outstanding invoice, but, don't think about this yet. It's not yet due. It will be due on September 11, $20 99¢. That's covering the period. I opened the file for you so I can tell you the exact period for this. Period, September twenty four to thirty. Okay? Alright. Thank you so much for your call and for settling this outstanding. Anything else that I may help you today? Thank you, Sean. So we'll go ahead and update you in reference to your router. Okay? Then I hope you can get connected easily. Thank you so much, and please have a good one. Stay safe always. If you have any questions, need any support, just feel free to give us a call. We are operating from Monday to Friday from 9AM to 6PM. Alright. Thank you so much. See you. 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Good morning. Hi. Good morning. This is Airtel accounts.\n\nI'm sorry. The call was disconnected. Someone is trying to transfer the call to our department. To whom I'm speaking with? Hi.\n\nNice to have you on the line. How are you today, Sean? That's great to hear. I'm fine. Thank you so much.\n\nHow may I help you today? Sure. I would love to help you today, Sean. May you please confirm your date of birth? Thank you so much.\n\nLet me just go ahead and check on here. And are you going to use your Visa or your Mastercard? Okay. Sure. Let me check.\n\nI believe we got your card on file, but let me just double check if this is the one you're gonna be using. Bear with me here. $20. K. Let's do first your delivery fee for your router, the 20 dollars, and then afterwards, we'll go ahead and proceed to the new development charge invoice.\n\nOkay. So, yeah, I do see in here that the card is on file, and the $20 has been successfully processed just now. Let me just go back to the account here. And your service address and the shipping is the same. Right?\n\nI just wanted to make sure that you are you will be receiving your router timely. Unit 4 01. Okay. Thank you. Okay.\n\nPerfect. We have that. One moment here. And then I'll just go back to the billing information and then process the NEC. Okay.\n\nSo, Sean, just for your confirmation, the new development charge as discussed is $330. Okay. Thank you. Okay. Perfect.\n\nIt's successfully processed. So, technically, you are expecting two official receipt to be sent to your email address for the delivery fee and then for the NDC payment receipt. And, also, once your router has been dispatched, we'll send you the tracking details, and then it should be received on your end within one to three, oh, one to five business days since it's, for standard. And then for your proper, expectation, I do see in here that you have a outstanding invoice, but, don't think about this yet. It's not yet due.\n\nIt will be due on September 11, $20 99¢. That's covering the period. I opened the file for you so I can tell you the exact period for this. Period, September twenty four to thirty. Okay?\n\nAlright. Thank you so much for your call and for settling this outstanding. Anything else that I may help you today? Thank you, Sean. So we'll go ahead and update you in reference to your router.\n\nOkay? Then I hope you can get connected easily. Thank you so much, and please have a good one. Stay safe always. If you have any questions, need any support, just feel free to give us a call.\n\nWe are operating from Monday to Friday from 9AM to 6PM. Alright. Thank you so much. See you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.6799998,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.031576767563819885},{"text":"Good morning.","start":3.9199998,"end":4.66,"sentiment":"neutral","sentiment_score":0.1646432802081108},{"text":"Hi.","start":5.12,"end":5.52,"sentiment":"neutral","sentiment_score":0.0728212222456932},{"text":"Good morning.","start":5.52,"end":6.24,"sentiment":"neutral","sentiment_score":0.1407141387462616},{"text":"This is Airtel accounts.","start":6.24,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.04392424039542675}],"sentiment":"neutral","sentiment_score":0.08908097892999649,"num_words":10,"start":3.6799998,"end":7.8599997},{"sentences":[{"text":"I'm sorry.","start":8.48,"end":9.2,"sentiment":"neutral","sentiment_score":-0.09257024899125099},{"text":"The call was disconnected.","start":9.2,"end":10.42,"sentiment":"neutral","sentiment_score":-0.25560278445482254},{"text":"Someone is trying to transfer the call to our 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this.","start":255.43,"end":259.85,"sentiment":"neutral","sentiment_score":0.020822820952162147},{"text":"Period, September twenty four to thirty.","start":261.59,"end":264.16998,"sentiment":"neutral","sentiment_score":0.00999870446200172},{"text":"Okay?","start":264.71,"end":265.21,"sentiment":"neutral","sentiment_score":0.033948786556720734}],"sentiment":"neutral","sentiment_score":0.006625917633729322,"num_words":36,"start":248.175,"end":265.21},{"sentences":[{"text":"Alright.","start":266.495,"end":266.995,"sentiment":"neutral","sentiment_score":0.25330525636672974},{"text":"Thank you so much for your call and for settling this outstanding.","start":267.055,"end":271.235,"sentiment":"positive","sentiment_score":0.4387217660744985},{"text":"Anything else that I may help you today?","start":271.775,"end":273.875,"sentiment":"neutral","sentiment_score":0.20452222600579262},{"text":"Thank you, Sean.","start":276.735,"end":277.775,"sentiment":"neutral","sentiment_score":0.29827386140823364},{"text":"So we'll go ahead and update you in reference to your router.","start":277.775,"end":281.49,"sentiment":"neutral","sentiment_score":0.17067179828882217}],"sentiment":"neutral","sentiment_score":0.2804729839166005,"num_words":36,"start":266.495,"end":281.49},{"sentences":[{"text":"Okay?","start":281.49,"end":281.99,"sentiment":"neutral","sentiment_score":0.1211552917957306},{"text":"Then I hope you can get connected easily.","start":282.12997,"end":284.47,"sentiment":"positive","sentiment_score":0.36019586212933064},{"text":"Thank you so much, and please have a good one.","start":284.61,"end":287.59,"sentiment":"positive","sentiment_score":0.5937005281448364},{"text":"Stay safe always.","start":287.81,"end":288.84998,"sentiment":"positive","sentiment_score":0.37660635511080426},{"text":"If you have any questions, need any support, just feel free to give us a 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Hi. Siyan McClendon. Good. Thank you.\n\nHow are you? I was wondering if I could make a payment on my account for the shipping and the connection fee, please. The 05/20/2002. I'm not sure which one it is. I think it's Visa.\n\nIt should be on the oh, no. It's Mastercard. Yep. Yes. Yep.\n\nYep. Yep. 4 01 Slash 17 Summerfield Close. Yep. Okay.\n\nCool. Thank you. Yep. Okay. Yep.\n\nOkay. Yep. That's all. Thanks. Thank you.\n\nOkay. Thank you. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.6799998,"end":4.18,"sentiment":"neutral","sentiment_score":0.03968246281147003},{"text":"Hi.","start":5.2799997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.08879062533378601},{"text":"Siyan McClendon.","start":15.355,"end":16.415,"sentiment":"neutral","sentiment_score":-0.0021414918592199683},{"text":"Good.","start":20.875,"end":21.115,"sentiment":"positive","sentiment_score":0.3468971848487854},{"text":"Thank you.","start":21.115,"end":21.515,"sentiment":"positive","sentiment_score":0.4180011749267578}],"sentiment":"neutral","sentiment_score":0.1867270913041596,"num_words":7,"start":3.6799998,"end":21.515},{"sentences":[{"text":"How are you?","start":21.515,"end":22.335,"sentiment":"neutral","sentiment_score":0.25066011150677997},{"text":"I was wondering if I could make a payment on my account for the shipping and the connection fee, please.","start":27.355,"end":36.08,"sentiment":"neutral","sentiment_score":0.03781759031116962},{"text":"The 05/20/2002.","start":42.14,"end":44.64,"sentiment":"neutral","sentiment_score":0.025607476010918617},{"text":"I'm not sure which one it is.","start":59.920002,"end":61.600002,"sentiment":"neutral","sentiment_score":-0.05080525949597359},{"text":"I think it's Visa.","start":61.600002,"end":62.74,"sentiment":"neutral","sentiment_score":-0.016159356338903308}],"sentiment":"neutral","sentiment_score":0.03164646808161504,"num_words":36,"start":21.515,"end":62.74},{"sentences":[{"text":"It should be on the oh, no.","start":64.96,"end":69.44,"sentiment":"neutral","sentiment_score":0.013197648472019605},{"text":"It's Mastercard.","start":69.44,"end":70.26,"sentiment":"neutral","sentiment_score":0.008366139023564756},{"text":"Yep.","start":114.985,"end":115.485,"sentiment":"neutral","sentiment_score":0.04510466754436493},{"text":"Yes.","start":123.380005,"end":123.880005,"sentiment":"neutral","sentiment_score":0.0829930454492569},{"text":"Yep.","start":140.365,"end":140.865,"sentiment":"neutral","sentiment_score":0.10772746801376344}],"sentiment":"neutral","sentiment_score":0.028745083196554333,"num_words":12,"start":64.96,"end":140.865},{"sentences":[{"text":"Yep.","start":154.51999,"end":155.01999,"sentiment":"neutral","sentiment_score":0.031560901552438736},{"text":"Yep.","start":156.36,"end":156.86,"sentiment":"neutral","sentiment_score":0.05461406335234642},{"text":"4 01 Slash 17 Summerfield Close.","start":157.16,"end":162.665,"sentiment":"neutral","sentiment_score":0.038955217537780605},{"text":"Yep.","start":194.60501,"end":195.10501,"sentiment":"neutral","sentiment_score":0.13349419832229614},{"text":"Okay.","start":224.605,"end":225.005,"sentiment":"neutral","sentiment_score":0.12899088859558103}],"sentiment":"neutral","sentiment_score":0.058239135704934594,"num_words":10,"start":154.51999,"end":225.005},{"sentences":[{"text":"Cool.","start":225.005,"end":225.325,"sentiment":"neutral","sentiment_score":0.26820191740989685},{"text":"Thank you.","start":225.325,"end":226.145,"sentiment":"positive","sentiment_score":0.48150065541267395},{"text":"Yep.","start":239.84,"end":240.34,"sentiment":"neutral","sentiment_score":0.02970605716109276},{"text":"Okay.","start":251.66501,"end":252.16501,"sentiment":"neutral","sentiment_score":-0.012866009958088398},{"text":"Yep.","start":264.41,"end":264.91,"sentiment":"neutral","sentiment_score":0.03165622800588608}],"sentiment":"neutral","sentiment_score":0.21328325057402253,"num_words":6,"start":225.005,"end":264.91},{"sentences":[{"text":"Okay.","start":265.13,"end":265.63,"sentiment":"neutral","sentiment_score":0.057642802596092224},{"text":"Yep.","start":265.85,"end":266.35,"sentiment":"neutral","sentiment_score":0.08750583231449127},{"text":"That's all.","start":275.05502,"end":275.535,"sentiment":"neutral","sentiment_score":0.19920367002487183},{"text":"Thanks.","start":275.535,"end":276.035,"sentiment":"neutral","sentiment_score":0.3249664902687073},{"text":"Thank you.","start":282.41,"end":283.15,"sentiment":"positive","sentiment_score":0.3444919288158417}],"sentiment":"neutral","sentiment_score":0.2225009032658168,"num_words":7,"start":265.13,"end":283.15},{"sentences":[{"text":"Okay.","start":300.085,"end":300.48502,"sentiment":"neutral","sentiment_score":0.2400810718536377},{"text":"Thank you.","start":300.48502,"end":301.305,"sentiment":"neutral","sentiment_score":0.26585032045841217},{"text":"Thanks.","start":303.525,"end":304.025,"sentiment":"neutral","sentiment_score":0.2564893960952759},{"text":"Bye.","start":304.325,"end":304.825,"sentiment":"neutral","sentiment_score":0.10952995717525482}],"sentiment":"neutral","sentiment_score":0.22756021320819855,"num_words":5,"start":300.085,"end":304.825}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi. Good morning. Hi.\n\nChannel 1: Hi.\n\nChannel 0: Good morning. This is Airtel accounts. I'm sorry. The call was disconnected. Someone is trying to transfer the call to our department.\n\nTo whom I'm speaking with?\n\nChannel 1: Siyan McClendon.\n\nChannel 0: Hi. Nice to have you on the line. How are you today, Sean?\n\nChannel 1: Good. Thank you. How are you?\n\nChannel 0: That's great to hear. I'm fine. Thank you so much. How may I help you today?\n\nChannel 1: I was wondering if I could make a payment on my account for the shipping and the connection fee, please.\n\nChannel 0: Sure. I would love to help you today, Sean. May you please confirm your date of birth?\n\nChannel 1: The 05/20/2002.\n\nChannel 0: Thank you so much. Let me just go ahead and check on here. And are you going to use your Visa or your Mastercard?\n\nChannel 1: I'm not sure which one it is. I think it's Visa. It\n\nChannel 0: Okay.\n\nChannel 1: should be on the oh, no. It's Mastercard.\n\nChannel 0: Sure. Let me check. I believe we got your card on file, but let me just double check if this is the one you're gonna be using. Bear with me here. $20.\n\nK. Let's do first your delivery fee for your router, the 20\n\nChannel 1: Yep.\n\nChannel 0: dollars, and then afterwards, we'll go ahead and proceed to the new development charge invoice.\n\nChannel 1: Yes.\n\nChannel 0: Okay. So, yeah, I do see in here that the card is on file, and the $20 has been successfully processed just now. Let me\n\nChannel 1: Yep.\n\nChannel 0: just go back to the account here. And your service address and the shipping is the same. Right? I just wanted to make sure that you are you will be receiving your router timely. Unit 4\n\nChannel 1: Yep.\n\nChannel 0: 01. Okay.\n\nChannel 1: Yep.\n\nChannel 0: Thank\n\nChannel 1: 4\n\nChannel 0: you.\n\nChannel 1: 01 Slash 17 Summerfield Close.\n\nChannel 0: Okay. Perfect. We have that. One moment here. And then I'll just go back to the billing information and then process the NEC.\n\nOkay. So, Sean, just for your confirmation, the new development charge as discussed is $330.\n\nChannel 1: Yep.\n\nChannel 0: Okay. Thank you. Okay. Perfect. It's successfully processed.\n\nSo, technically, you are expecting two official receipt to be sent to your email address for the delivery fee and then for the NDC\n\nChannel 1: Okay.\n\nChannel 0: payment\n\nChannel 1: Cool.\n\nChannel 0: receipt.\n\nChannel 1: Thank you.\n\nChannel 0: And, also, once your router has been dispatched, we'll send you the tracking details, and then it should be received on your end within one to three, oh, one to five business days since it's, for standard. And then for\n\nChannel 1: Yep.\n\nChannel 0: your proper, expectation, I do see in here that you have a outstanding invoice, but, don't think about this yet. It's not yet due. It will be due on September 11, $20\n\nChannel 1: Okay.\n\nChannel 0: 99¢. That's covering the period. I opened the file for you so I can tell you the exact period for this. Period, September twenty four to thirty.\n\nChannel 1: Yep.\n\nChannel 0: Okay?\n\nChannel 1: Okay. Yep.\n\nChannel 0: Alright. Thank you so much for your call and for settling this outstanding. Anything else that I may help you today?\n\nChannel 1: That's all. Thanks.\n\nChannel 0: Thank you, Sean. So we'll go ahead and update you in reference to your router. Okay? Then\n\nChannel 1: Thank\n\nChannel 0: I hope\n\nChannel 1: you.\n\nChannel 0: you can get connected easily. Thank you so much, and please have a good one. Stay safe always. If you have any questions, need any support, just feel free to give us a call. We are operating from Monday to Friday from 9AM to 6PM.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Alright. Thank you so much. See you. Bye\n\nChannel 1: Thanks.\n\nChannel 0: bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.6799998,"end":4.18,"sentiment":"neutral","sentiment_score":0.03968246281147003}],"sentiment":"neutral","sentiment_score":0.03968246281147003,"channel":1,"num_words":1,"start":3.6799998,"end":4.18},{"sentences":[{"text":"Hi.","start":3.6799998,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.031576767563819885},{"text":"Good 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customer, Sean, called Airtel accounts to make a payment on his account for shipping and connection fees. The representative confirms his personal information and processes the payment, sending a confirmation email and tracking details. The outstanding invoice is not yet due, and the representative updates Sean on the status of the router and reminds him to call for support if needed."},"intents":{"segments":[{"text":"I was wondering if I could make a payment on my account for the shipping and the connection fee, please. Sure.","start_word":70,"end_word":90,"intents":[{"intent":"Make payment","confidence_score":0.46718162},{"intent":"Confirm delivery and payment","confidence_score":0.002532039}]},{"text":"I would love to help you today, Sean. May you please confirm your date of birth?","start_word":91,"end_word":106,"intents":[{"intent":"Confirm date of birth","confidence_score":0.648725}]},{"text":"I'm not sure which one it is. I think it's Visa. It Okay. should be on the oh, no. It's Mastercard. 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So, technically, you are expecting two official receipt to be sent to your email address for the delivery fee and then for the NDC Okay. payment Cool.","start_word":333,"end_word":362,"intents":[{"intent":"Process payment","confidence_score":0.031878542}]},{"text":"Thank you, Sean. So we'll go ahead and update you in reference to your router. Okay?","start_word":495,"end_word":510,"intents":[{"intent":"Update router status","confidence_score":0.003235636}]},{"text":"If you have any questions, need any support, just feel free to give us a call. We are operating from Monday to Friday from 9AM to 6PM. Okay.","start_word":534,"end_word":561,"intents":[{"intent":"Provide support","confidence_score":0.27598834}]}]},"sentiments":{"segments":[{"text":"Hi. Hello? Good morning. Hi. Hi. Good morning. This is Airtel accounts. I'm sorry. The call was disconnected. Someone is trying to transfer the call to our department. To whom I'm speaking with? Siyan McClendon. Hi.","start_word":0,"end_word":35,"sentiment":"neutral","sentiment_score":-0.02146603725850582},{"text":"Nice to have you on the line. How are you today, Sean? Good. Thank you.","start_word":36,"end_word":50,"sentiment":"positive","sentiment_score":0.45061132311820984},{"text":"How are you?","start_word":51,"end_word":53,"sentiment":"neutral","sentiment_score":0.26196083426475525},{"text":"That's great to hear. I'm fine. Thank you so much.","start_word":54,"end_word":63,"sentiment":"positive","sentiment_score":0.5602062344551086},{"text":"How may I help you today? I was wondering if I could make a payment on my account for the shipping and the connection fee, please. Sure. I would love to help you today, Sean. May you please confirm your date of birth? The 05/20/2002.","start_word":64,"end_word":108,"sentiment":"neutral","sentiment_score":0.13778965175151825},{"text":"Thank you so much.","start_word":109,"end_word":112,"sentiment":"positive","sentiment_score":0.43684467673301697},{"text":"Let me just go ahead and check on here. And are you going to use your Visa or your Mastercard? I'm not sure which one it is. I think it's Visa. It Okay. should be on the oh, no. It's Mastercard. Sure. Let me check. I believe we got your card on file, but let me just double check if this is the one you're gonna be using. Bear with me here. $20. K. Let's do first your delivery fee for your router, the 20 Yep. dollars, and then afterwards, we'll go ahead and proceed to the new development charge invoice. Yes. Okay. So, yeah, I do see in here that the card is on file, and the $20 has been successfully processed just now. Let me Yep. just go back to the account here. And your service address and the shipping is the same. Right? I just wanted to make sure that you are you will be receiving your router timely. Unit 4 Yep. 01. Okay. Yep. Thank 4 you. 01 Slash 17 Summerfield Close. Okay.","start_word":113,"end_word":289,"sentiment":"neutral","sentiment_score":0.0726629155503828},{"text":"Perfect.","start_word":290,"end_word":290,"sentiment":"positive","sentiment_score":0.5550404191017151},{"text":"We have that. One moment here. And then I'll just go back to the billing information and then process the NEC. Okay. So, Sean, just for your confirmation, the new development charge as discussed is $330. Yep. Okay.","start_word":291,"end_word":328,"sentiment":"neutral","sentiment_score":0.10362529009580612},{"text":"Thank you.","start_word":329,"end_word":330,"sentiment":"positive","sentiment_score":0.4846762120723725},{"text":"Okay.","start_word":331,"end_word":331,"sentiment":"neutral","sentiment_score":0.2980203926563263},{"text":"Perfect. 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I opened the file for you so I can tell you the exact period for this. Period, September twenty four to thirty. Yep. Okay? Okay. Yep. Alright.","start_word":366,"end_word":473,"sentiment":"neutral","sentiment_score":0.08428047597408295},{"text":"Thank you so much for your call and for settling this outstanding.","start_word":473,"end_word":485,"sentiment":"positive","sentiment_score":0.4351552128791809},{"text":"Anything else that I may help you today? That's all. Thanks. Thank you, Sean. So we'll go ahead and update you in reference to your router. Okay? Then Thank I hope you.","start_word":485,"end_word":517,"sentiment":"neutral","sentiment_score":0.21646609902381897},{"text":"you can get connected easily. Thank you so much, and please have a good one. Stay safe always.","start_word":517,"end_word":535,"sentiment":"positive","sentiment_score":0.4977679252624512},{"text":"If you have any questions, need any support, just feel free to give us a call. We are operating from Monday to Friday from 9AM to 6PM. Okay. Thank you. Alright.","start_word":535,"end_word":566,"sentiment":"neutral","sentiment_score":0.1448758989572525},{"text":"Thank you so much. See you.","start_word":566,"end_word":572,"sentiment":"positive","sentiment_score":0.4570388197898865},{"text":"Bye Thanks. bye. Bye.","start_word":572,"end_word":576,"sentiment":"neutral","sentiment_score":0.2205869257450104}],"average":{"sentiment":"neutral","sentiment_score":0.14950508317199174}}}}