{"metadata":{"transaction_key":"deprecated","request_id":"4585db35-b576-4c91-a0f3-6f1261e5170f","sha256":"617cb15f9f360a69956108fa7186d9ae1a33b96ad8a51d3daf1796c1dcb3b0aa","created":"2026-04-02T03:23:19.383Z","duration":297.21594,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":601,"output_tokens":71},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":651,"output_tokens":653},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":651,"output_tokens":24}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good afternoon. Thank you so much for calling your teleconference. How may I help you today? I appreciate your call. Could you give me some details first to pull out your account, please? In that way, we can sort this out. What is your full name and your phone number? Okay. Thank you so much. And nice to have you in the line, mister Part. So, basically, you're saying that your service is just recently up and running over the weekend. I understand that. Yeah. I was aware with the TOIP issue last month. And just just to make sure, as of this stage, your service is working fine. It's back to normal. Okay. Got it. It's back to normal. Right? You no longer have any issues. Mhmm. Yeah. Because we got an update from our back end that everything has been resolved with those issue. Mm-mm. That's correct. And then it was polished two days ago. Mhmm. Mm-mm. Understand. So let me see what I can do in reference with this, mister Park. Just give me a minute or two. Okay? Thank you.","confidence":0.9984446,"words":[{"word":"hi","start":0.71999997,"end":1.04,"confidence":0.99757993,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.2121061384677887},{"word":"good","start":1.04,"end":1.28,"confidence":0.9997086,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4267517030239105},{"word":"afternoon","start":1.28,"end":1.78,"confidence":0.9974588,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.354816198348999},{"word":"thank","start":1.8399999,"end":2.0,"confidence":0.99627554,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6452959179878235},{"word":"you","start":2.0,"end":2.1599998,"confidence":0.99990714,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6786091327667236},{"word":"so","start":2.1599998,"end":2.32,"confidence":0.9997632,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6690123677253723},{"word":"much","start":2.32,"end":2.56,"confidence":0.999944,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.6710382103919983},{"word":"for","start":2.56,"end":2.72,"confidence":0.9996568,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.588573157787323},{"word":"calling","start":2.72,"end":3.04,"confidence":0.99942917,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.6415742635726929},{"word":"your","start":3.04,"end":3.28,"confidence":0.4161418,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.6347662210464478},{"word":"teleconference","start":3.28,"end":3.78,"confidence":0.75285536,"punctuated_word":"teleconference.","sentiment":"positive","sentiment_score":0.6658021211624146},{"word":"how","start":4.0,"end":4.08,"confidence":0.99960035,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.5575588345527649},{"word":"may","start":4.08,"end":4.3199997,"confidence":0.9988005,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.5164441466331482},{"word":"i","start":4.3199997,"end":4.4,"confidence":0.99605846,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.560242235660553},{"word":"help","start":4.4,"end":4.56,"confidence":0.99991584,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.4997512400150299},{"word":"you","start":4.56,"end":4.72,"confidence":0.99915695,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5729605555534363},{"word":"today","start":4.72,"end":5.22,"confidence":0.9998789,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.4478985667228699},{"word":"i","start":32.97,"end":33.29,"confidence":0.97380584,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1734476536512375},{"word":"appreciate","start":33.29,"end":33.69,"confidence":0.99903226,"punctuated_word":"appreciate","sentiment":"neutral","sentiment_score":0.3283942937850952},{"word":"your","start":33.69,"end":34.01,"confidence":0.9996265,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.28067585825920105},{"word":"call","start":34.01,"end":34.51,"confidence":0.9992454,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.24116134643554688},{"word":"could","start":36.17,"end":36.489998,"confidence":0.8944229,"punctuated_word":"Could","sentiment":"neutral","sentiment_score":0.02532360889017582},{"word":"you","start":36.489998,"end":36.65,"confidence":0.99992156,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.026735080406069756},{"word":"give","start":36.65,"end":36.81,"confidence":0.99976176,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.024304553866386417},{"word":"me","start":36.81,"end":36.97,"confidence":0.99963164,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.01358925923705101},{"word":"some","start":36.97,"end":37.21,"confidence":0.9998977,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.00942813977599144},{"word":"details","start":37.21,"end":37.69,"confidence":0.9998186,"punctuated_word":"details","sentiment":"neutral","sentiment_score":0.021295929327607155},{"word":"first","start":37.69,"end":38.01,"confidence":0.9945392,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.027760596945881844},{"word":"to","start":38.01,"end":38.17,"confidence":0.99721175,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03457394242286682},{"word":"pull","start":38.17,"end":38.41,"confidence":0.9966415,"punctuated_word":"pull","sentiment":"neutral","sentiment_score":0.06584420055150986},{"word":"out","start":38.41,"end":38.57,"confidence":0.6174855,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.03181007504463196},{"word":"your","start":38.57,"end":38.81,"confidence":0.99953413,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.026562761515378952},{"word":"account","start":38.81,"end":39.13,"confidence":0.9949127,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":0.03950747847557068},{"word":"please","start":39.13,"end":39.45,"confidence":0.96866125,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.0344809964299202},{"word":"in","start":39.45,"end":39.61,"confidence":0.85920614,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.02203680574893951},{"word":"that","start":39.61,"end":39.77,"confidence":0.9996402,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03370096534490585},{"word":"way","start":39.77,"end":40.010002,"confidence":0.91576254,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.04264606535434723},{"word":"we","start":40.010002,"end":40.09,"confidence":0.99983025,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.04125405102968216},{"word":"can","start":40.09,"end":40.33,"confidence":0.99953854,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.04207625985145569},{"word":"sort","start":40.33,"end":40.57,"confidence":0.84521955,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":0.03483185917139053},{"word":"this","start":40.57,"end":40.73,"confidence":0.9991823,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.03104621171951294},{"word":"out","start":40.73,"end":41.05,"confidence":0.9992485,"punctuated_word":"out.","sentiment":"neutral","sentiment_score":0.023621302098035812},{"word":"what","start":41.05,"end":41.21,"confidence":0.9994178,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.012695143930613996},{"word":"is","start":41.21,"end":41.45,"confidence":0.99972636,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0072301821783185005},{"word":"your","start":41.45,"end":41.61,"confidence":0.99960274,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.006980642676353455},{"word":"full","start":41.61,"end":41.85,"confidence":0.9978787,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.015451150946319103},{"word":"name","start":41.85,"end":42.09,"confidence":0.9998535,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.01461565587669611},{"word":"and","start":42.09,"end":42.25,"confidence":0.99869305,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0042725857347249985},{"word":"your","start":42.25,"end":42.41,"confidence":0.9998043,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0033592022955417633},{"word":"phone","start":42.41,"end":42.73,"confidence":0.99985147,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.005496933124959469},{"word":"number","start":42.73,"end":43.23,"confidence":0.9996617,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":0.006403832696378231},{"word":"okay","start":52.955,"end":53.355,"confidence":0.9897251,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.11388327926397324},{"word":"thank","start":53.355,"end":53.595,"confidence":0.9996718,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4662323594093323},{"word":"you","start":53.595,"end":53.835,"confidence":0.9999008,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4933207929134369},{"word":"so","start":53.835,"end":53.995003,"confidence":0.99967074,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.44120317697525024},{"word":"much","start":53.995003,"end":54.475002,"confidence":0.78331447,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.4389056265354157},{"word":"and","start":54.475002,"end":54.635002,"confidence":0.9200967,"punctuated_word":"And","sentiment":"positive","sentiment_score":0.4087982177734375},{"word":"nice","start":54.635002,"end":54.875,"confidence":0.8810916,"punctuated_word":"nice","sentiment":"positive","sentiment_score":0.6065255403518677},{"word":"to","start":54.875,"end":55.035,"confidence":0.9979893,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.613939642906189},{"word":"have","start":55.035,"end":55.195,"confidence":0.9993993,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.538901150226593},{"word":"you","start":55.195,"end":55.355003,"confidence":0.89410096,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3898201584815979},{"word":"in","start":55.355003,"end":55.435,"confidence":0.62634254,"punctuated_word":"in","sentiment":"positive","sentiment_score":0.475298136472702},{"word":"the","start":55.435,"end":55.595,"confidence":0.9979844,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3986459970474243},{"word":"line","start":55.595,"end":55.835,"confidence":0.99539113,"punctuated_word":"line,","sentiment":"positive","sentiment_score":0.5544800758361816},{"word":"mister","start":55.835,"end":56.315002,"confidence":0.9892256,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.3210768401622772},{"word":"part","start":56.315002,"end":56.815002,"confidence":0.6895948,"punctuated_word":"Part.","sentiment":"positive","sentiment_score":0.38146764039993286},{"word":"so","start":57.435,"end":57.935,"confidence":0.91278565,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.024386923760175705},{"word":"basically","start":58.075,"end":58.575,"confidence":0.99946344,"punctuated_word":"basically,","sentiment":"neutral","sentiment_score":-0.08490169793367386},{"word":"you're","start":58.875,"end":59.375,"confidence":0.9286518,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.0905311107635498},{"word":"saying","start":63.329998,"end":63.65,"confidence":0.9923598,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":-0.0859237015247345},{"word":"that","start":63.65,"end":63.89,"confidence":0.99954575,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.09638683497905733},{"word":"your","start":63.89,"end":64.21,"confidence":0.9984446,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.06102617830038071},{"word":"service","start":64.21,"end":64.61,"confidence":0.97935563,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.031469106674194336},{"word":"is","start":64.61,"end":64.77,"confidence":0.9826583,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.025161825120449063},{"word":"just","start":64.77,"end":65.27,"confidence":0.9959954,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0581720694899559},{"word":"recently","start":65.49,"end":65.97,"confidence":0.9968003,"punctuated_word":"recently","sentiment":"neutral","sentiment_score":-0.029917635023593903},{"word":"up","start":65.97,"end":66.29,"confidence":0.99983716,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.04139363020658493},{"word":"and","start":66.29,"end":66.45,"confidence":0.99970275,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03058299422264099},{"word":"running","start":66.45,"end":66.95,"confidence":0.9999616,"punctuated_word":"running","sentiment":"neutral","sentiment_score":0.09696086496114732},{"word":"over","start":67.17,"end":67.41,"confidence":0.9993254,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.0652887225151062},{"word":"the","start":67.41,"end":67.57,"confidence":0.9997242,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03256210684776306},{"word":"weekend","start":67.57,"end":68.07,"confidence":0.8136209,"punctuated_word":"weekend.","sentiment":"neutral","sentiment_score":0.02411356382071972},{"word":"i","start":102.05,"end":102.29,"confidence":0.8117673,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.21812757849693296},{"word":"understand","start":102.29,"end":102.79,"confidence":0.9971161,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":-0.21613086760044095},{"word":"that","start":103.01,"end":103.49,"confidence":0.9988119,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.24255061149597168},{"word":"yeah","start":103.49,"end":103.99,"confidence":0.9983821,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.05862117558717728},{"word":"i","start":105.195,"end":105.275,"confidence":0.90934294,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06749677658081055},{"word":"was","start":105.275,"end":105.595,"confidence":0.9955413,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.0570075623691082},{"word":"aware","start":105.595,"end":106.075,"confidence":0.9994999,"punctuated_word":"aware","sentiment":"neutral","sentiment_score":-0.07666844129562378},{"word":"with","start":106.075,"end":106.575,"confidence":0.98329157,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.1125289872288704},{"word":"the","start":106.795,"end":107.035,"confidence":0.5185204,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12200293689966202},{"word":"toip","start":107.035,"end":107.535,"confidence":0.7970114,"punctuated_word":"TOIP","sentiment":"neutral","sentiment_score":-0.11392468959093094},{"word":"issue","start":108.635,"end":109.115,"confidence":0.8908895,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.1443658173084259},{"word":"last","start":109.115,"end":109.595,"confidence":0.99970156,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.06398184597492218},{"word":"month","start":109.595,"end":110.095,"confidence":0.96346784,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":-0.05991271883249283},{"word":"and","start":110.395004,"end":110.895004,"confidence":0.99894804,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.005446873605251312},{"word":"just","start":111.515,"end":111.835,"confidence":0.9351516,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04305407404899597},{"word":"just","start":111.835,"end":112.075,"confidence":0.9987,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.005102463066577911},{"word":"to","start":112.075,"end":112.235,"confidence":0.99989843,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.002305075526237488},{"word":"make","start":112.235,"end":112.475,"confidence":0.9999504,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.0001883581280708313},{"word":"sure","start":112.475,"end":112.975,"confidence":0.98469603,"punctuated_word":"sure,","sentiment":"neutral","sentiment_score":0.03794672712683678},{"word":"as","start":113.355,"end":113.595,"confidence":0.9996401,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.08226386457681656},{"word":"of","start":113.595,"end":113.835,"confidence":0.99960786,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.054932914674282074},{"word":"this","start":113.835,"end":114.155,"confidence":0.9896582,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.05364977568387985},{"word":"stage","start":114.155,"end":114.655,"confidence":0.97754705,"punctuated_word":"stage,","sentiment":"neutral","sentiment_score":0.052120283246040344},{"word":"your","start":115.115,"end":115.615,"confidence":0.9996269,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.07046054303646088},{"word":"service","start":115.915,"end":116.415,"confidence":0.99964213,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.007219880819320679},{"word":"is","start":116.475,"end":116.795,"confidence":0.9996897,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.09354686737060548},{"word":"working","start":116.795,"end":117.295,"confidence":0.99985385,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.09741757810115814},{"word":"fine","start":117.355,"end":117.855,"confidence":0.7461562,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.10303997993469238},{"word":"it's","start":122.29,"end":122.53001,"confidence":0.99940956,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.09011180698871613},{"word":"back","start":122.53001,"end":122.850006,"confidence":0.99957126,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.12536385655403137},{"word":"to","start":122.850006,"end":123.01,"confidence":0.9990446,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10951068252325058},{"word":"normal","start":123.01,"end":123.51,"confidence":0.8490172,"punctuated_word":"normal.","sentiment":"neutral","sentiment_score":0.09457606077194214},{"word":"okay","start":124.850006,"end":125.350006,"confidence":0.7748172,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10204000771045683},{"word":"got","start":125.490005,"end":125.65,"confidence":0.9891593,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.1844322383403778},{"word":"it","start":125.65,"end":126.05,"confidence":0.9997368,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.1607556790113449},{"word":"it's","start":126.05,"end":126.37,"confidence":0.9990988,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.1997869312763214},{"word":"back","start":126.37,"end":126.61,"confidence":0.99977785,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.2197657823562622},{"word":"to","start":126.61,"end":126.770004,"confidence":0.9995426,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2094847857952118},{"word":"normal","start":126.770004,"end":127.25,"confidence":0.99701035,"punctuated_word":"normal.","sentiment":"neutral","sentiment_score":0.21721789240837097},{"word":"right","start":127.25,"end":127.73,"confidence":0.99793315,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.06286543607711792},{"word":"you","start":127.73,"end":127.97,"confidence":0.9986273,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.03553175926208496},{"word":"no","start":127.97,"end":128.21,"confidence":0.99863297,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.03945372253656387},{"word":"longer","start":128.21,"end":128.53,"confidence":0.99995327,"punctuated_word":"longer","sentiment":"neutral","sentiment_score":-0.059506721794605255},{"word":"have","start":128.53,"end":128.85,"confidence":0.999819,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.010762488469481468},{"word":"any","start":128.85,"end":129.25,"confidence":0.99965715,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.009151141159236433},{"word":"issues","start":129.25,"end":129.75,"confidence":0.9377929,"punctuated_word":"issues.","sentiment":"neutral","sentiment_score":-0.03109469823539257},{"word":"mhmm","start":131.265,"end":131.765,"confidence":0.9787355,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.02331535331904888},{"word":"yeah","start":132.705,"end":133.105,"confidence":0.9918637,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04312984645366669},{"word":"because","start":133.105,"end":133.425,"confidence":0.9944892,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.03438224643468857},{"word":"we","start":133.425,"end":133.66501,"confidence":0.9997775,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.03522629663348198},{"word":"got","start":133.66501,"end":133.905,"confidence":0.9988851,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.06621603667736053},{"word":"an","start":133.905,"end":134.065,"confidence":0.9994511,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.04501095041632652},{"word":"update","start":134.065,"end":134.545,"confidence":0.9927539,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.04518754407763481},{"word":"from","start":134.545,"end":134.785,"confidence":0.96524227,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.04340578615665436},{"word":"our","start":134.785,"end":135.105,"confidence":0.9997348,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.02764228917658329},{"word":"back","start":135.105,"end":135.345,"confidence":0.9650782,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.03904591500759125},{"word":"end","start":135.345,"end":135.66501,"confidence":0.8299178,"punctuated_word":"end","sentiment":"neutral","sentiment_score":0.033900316804647446},{"word":"that","start":135.66501,"end":136.16501,"confidence":0.7485759,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0472278967499733},{"word":"everything","start":136.465,"end":136.945,"confidence":0.9911,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":0.03214183449745178},{"word":"has","start":136.945,"end":137.185,"confidence":0.95691925,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.07547365128993988},{"word":"been","start":137.185,"end":137.585,"confidence":0.9942726,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.10439133644104004},{"word":"resolved","start":137.585,"end":138.065,"confidence":0.99766266,"punctuated_word":"resolved","sentiment":"neutral","sentiment_score":0.07039008289575577},{"word":"with","start":138.065,"end":138.225,"confidence":0.92854196,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.02396746352314949},{"word":"those","start":138.225,"end":138.625,"confidence":0.9937928,"punctuated_word":"those","sentiment":"neutral","sentiment_score":0.022041480988264084},{"word":"issue","start":138.625,"end":139.125,"confidence":0.97867775,"punctuated_word":"issue.","sentiment":"neutral","sentiment_score":-0.013797227293252943},{"word":"mm-mm","start":142.38501,"end":142.88501,"confidence":0.9619889,"punctuated_word":"Mm-mm.","sentiment":"neutral","sentiment_score":0.03502315655350685},{"word":"that's","start":142.945,"end":143.265,"confidence":0.9990829,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.1007712334394455},{"word":"correct","start":143.265,"end":143.66501,"confidence":0.98220444,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.10586605966091156},{"word":"and","start":143.66501,"end":143.905,"confidence":0.9995283,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.05371596664190293},{"word":"then","start":143.905,"end":144.145,"confidence":0.9991781,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.041928984224796295},{"word":"it","start":144.145,"end":144.30501,"confidence":0.9954791,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04779853671789169},{"word":"was","start":144.30501,"end":144.80501,"confidence":0.9999504,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.03323456645011902},{"word":"polished","start":144.945,"end":145.445,"confidence":0.94357294,"punctuated_word":"polished","sentiment":"neutral","sentiment_score":0.02260206639766693},{"word":"two","start":145.68,"end":145.92,"confidence":0.9997675,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.02215457707643509},{"word":"days","start":145.92,"end":146.15999,"confidence":0.9996939,"punctuated_word":"days","sentiment":"neutral","sentiment_score":0.02004883997142315},{"word":"ago","start":146.15999,"end":146.65999,"confidence":0.9776581,"punctuated_word":"ago.","sentiment":"neutral","sentiment_score":0.019406385719776154},{"word":"mhmm","start":148.15999,"end":148.65999,"confidence":0.9923079,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.025994034484028816},{"word":"mm-mm","start":159.92,"end":160.42,"confidence":0.94558907,"punctuated_word":"Mm-mm.","sentiment":"neutral","sentiment_score":-0.011354923248291016},{"word":"understand","start":161.185,"end":161.685,"confidence":0.7616081,"punctuated_word":"Understand.","sentiment":"neutral","sentiment_score":0.05258192867040634},{"word":"so","start":161.905,"end":162.405,"confidence":0.9995352,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.06894388049840927},{"word":"let","start":162.465,"end":162.625,"confidence":0.9969721,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.08900606632232666},{"word":"me","start":162.625,"end":162.94499,"confidence":0.9998753,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.08692587912082672},{"word":"see","start":162.94499,"end":163.185,"confidence":0.9996526,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.09331952035427094},{"word":"what","start":163.185,"end":163.425,"confidence":0.99988043,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.06546647101640701},{"word":"i","start":163.425,"end":163.505,"confidence":0.99981064,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06306824088096619},{"word":"can","start":163.505,"end":163.745,"confidence":0.99996066,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.06729504466056824},{"word":"do","start":163.745,"end":163.985,"confidence":0.9998443,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.07707928866147995},{"word":"in","start":163.985,"end":164.22499,"confidence":0.99932706,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.06865563243627548},{"word":"reference","start":164.22499,"end":164.72499,"confidence":0.9989957,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":0.06373243033885956},{"word":"with","start":165.345,"end":165.58499,"confidence":0.6834997,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.09328804910182951},{"word":"this","start":165.58499,"end":166.08499,"confidence":0.9956125,"punctuated_word":"this,","sentiment":"neutral","sentiment_score":0.10367514193058014},{"word":"mister","start":166.145,"end":166.625,"confidence":0.99296606,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.09118379652500153},{"word":"park","start":166.625,"end":167.025,"confidence":0.9136418,"punctuated_word":"Park.","sentiment":"neutral","sentiment_score":0.090884730219841},{"word":"just","start":167.025,"end":167.265,"confidence":0.9939779,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.08354452252388},{"word":"give","start":167.265,"end":167.505,"confidence":0.99913836,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.07257302105426788},{"word":"me","start":167.505,"end":167.665,"confidence":0.99816066,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.08110600709915161},{"word":"a","start":167.665,"end":167.745,"confidence":0.99737,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07252559065818787},{"word":"minute","start":167.745,"end":168.065,"confidence":0.9993011,"punctuated_word":"minute","sentiment":"neutral","sentiment_score":0.08284585922956467},{"word":"or","start":168.065,"end":168.22499,"confidence":0.94481146,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.08013810962438583},{"word":"two","start":168.22499,"end":168.545,"confidence":0.9896744,"punctuated_word":"two.","sentiment":"neutral","sentiment_score":0.06759541481733322},{"word":"okay","start":168.545,"end":169.045,"confidence":0.9990246,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.0983121395111084},{"word":"thank","start":171.265,"end":171.58499,"confidence":0.9715588,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4977873563766479},{"word":"you","start":171.58499,"end":172.08499,"confidence":0.99849916,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.41927969455718994}],"paragraphs":{"transcript":"\nHi. Good afternoon. Thank you so much for calling your teleconference. How may I help you today? I appreciate your call.\n\nCould you give me some details first to pull out your account, please? In that way, we can sort this out. What is your full name and your phone number? Okay. Thank you so much.\n\nAnd nice to have you in the line, mister Part. So, basically, you're saying that your service is just recently up and running over the weekend. I understand that. Yeah. I was aware with the TOIP issue last month.\n\nAnd just just to make sure, as of this stage, your service is working fine. It's back to normal. Okay. Got it. It's back to normal.\n\nRight? You no longer have any issues. Mhmm. Yeah. Because we got an update from our back end that everything has been resolved with those issue.\n\nMm-mm. That's correct. And then it was polished two days ago. Mhmm. Mm-mm.\n\nUnderstand. So let me see what I can do in reference with this, mister Park. Just give me a minute or two. Okay? Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":1.04,"sentiment":"neutral","sentiment_score":0.2121061384677887},{"text":"Good afternoon.","start":1.04,"end":1.78,"sentiment":"positive","sentiment_score":0.3907839506864548},{"text":"Thank you so much for calling your teleconference.","start":1.8399999,"end":3.78,"sentiment":"positive","sentiment_score":0.6493339240550995},{"text":"How may I help you today?","start":4.0,"end":5.22,"sentiment":"positive","sentiment_score":0.5258092631896337},{"text":"I appreciate your call.","start":32.97,"end":34.51,"sentiment":"neutral","sentiment_score":0.25591978803277016}],"sentiment":"positive","sentiment_score":0.4936609601690656,"num_words":21,"start":0.71999997,"end":34.51},{"sentences":[{"text":"Could you give me some details first to pull out your account, please?","start":36.17,"end":39.45,"sentiment":"neutral","sentiment_score":0.029324355606849376},{"text":"In that way, we can sort this out.","start":39.45,"end":41.05,"sentiment":"neutral","sentiment_score":0.033901690039783716},{"text":"What is your full name and your phone number?","start":41.05,"end":43.23,"sentiment":"neutral","sentiment_score":0.008500592162211737},{"text":"Okay.","start":52.955,"end":53.355,"sentiment":"neutral","sentiment_score":0.11388327926397324},{"text":"Thank you so much.","start":53.355,"end":54.475002,"sentiment":"positive","sentiment_score":0.45991548895835876}],"sentiment":"neutral","sentiment_score":0.07664230593613215,"num_words":35,"start":36.17,"end":54.475002},{"sentences":[{"text":"And nice to have you in the line, mister Part.","start":54.475002,"end":56.815002,"sentiment":"positive","sentiment_score":0.46889533996582033},{"text":"So, basically, you're saying that your service is just recently up and running over the weekend.","start":57.435,"end":68.07,"sentiment":"neutral","sentiment_score":-0.014627311727963388},{"text":"I understand that.","start":102.05,"end":103.49,"sentiment":"neutral","sentiment_score":-0.2256030191977819},{"text":"Yeah.","start":103.49,"end":103.99,"sentiment":"neutral","sentiment_score":-0.05862117558717728},{"text":"I was aware with the TOIP issue last month.","start":105.195,"end":110.095,"sentiment":"neutral","sentiment_score":-0.09087664178676075}],"sentiment":"neutral","sentiment_score":0.07439990776280563,"num_words":39,"start":54.475002,"end":110.095},{"sentences":[{"text":"And just just to make sure, as of this stage, your service is working fine.","start":110.395004,"end":117.855,"sentiment":"neutral","sentiment_score":0.04595124199986458},{"text":"It's back to normal.","start":122.29,"end":123.51,"sentiment":"neutral","sentiment_score":0.10489060170948505},{"text":"Okay.","start":124.850006,"end":125.350006,"sentiment":"neutral","sentiment_score":0.10204000771045683},{"text":"Got it.","start":125.490005,"end":126.05,"sentiment":"neutral","sentiment_score":0.17259395867586136},{"text":"It's back to normal.","start":126.05,"end":127.25,"sentiment":"neutral","sentiment_score":0.2115638479590416}],"sentiment":"neutral","sentiment_score":0.09239670591285595,"num_words":26,"start":110.395004,"end":127.25},{"sentences":[{"text":"Right?","start":127.25,"end":127.73,"sentiment":"neutral","sentiment_score":0.06286543607711792},{"text":"You no longer have any issues.","start":127.73,"end":129.75,"sentiment":"neutral","sentiment_score":-0.030916755242894094},{"text":"Mhmm.","start":131.265,"end":131.765,"sentiment":"neutral","sentiment_score":0.02331535331904888},{"text":"Yeah.","start":132.705,"end":133.105,"sentiment":"neutral","sentiment_score":0.04312984645366669},{"text":"Because we got an update from our back end that everything has been resolved with those issue.","start":133.105,"end":139.125,"sentiment":"neutral","sentiment_score":0.0430502294398406}],"sentiment":"neutral","sentiment_score":0.02598707711037535,"num_words":26,"start":127.25,"end":139.125},{"sentences":[{"text":"Mm-mm.","start":142.38501,"end":142.88501,"sentiment":"neutral","sentiment_score":0.03502315655350685},{"text":"That's correct.","start":142.945,"end":143.66501,"sentiment":"neutral","sentiment_score":0.10331864655017853},{"text":"And then it was polished two days ago.","start":143.66501,"end":146.65999,"sentiment":"neutral","sentiment_score":0.03261124040000141},{"text":"Mhmm.","start":148.15999,"end":148.65999,"sentiment":"neutral","sentiment_score":0.025994034484028816},{"text":"Mm-mm.","start":159.92,"end":160.42,"sentiment":"neutral","sentiment_score":-0.011354923248291016}],"sentiment":"neutral","sentiment_score":0.039783806468431764,"num_words":13,"start":142.38501,"end":160.42},{"sentences":[{"text":"Understand.","start":161.185,"end":161.685,"sentiment":"neutral","sentiment_score":0.05258192867040634},{"text":"So let me see what I can do in reference with this, mister Park.","start":161.905,"end":167.025,"sentiment":"neutral","sentiment_score":0.08018029800483159},{"text":"Just give me a minute or two.","start":167.025,"end":168.545,"sentiment":"neutral","sentiment_score":0.07718978928668159},{"text":"Okay?","start":168.545,"end":169.045,"sentiment":"neutral","sentiment_score":0.0983121395111084},{"text":"Thank you.","start":171.265,"end":172.08499,"sentiment":"positive","sentiment_score":0.45853352546691895}],"sentiment":"neutral","sentiment_score":0.10923255264759063,"num_words":25,"start":161.185,"end":172.08499}]}}]},{"alternatives":[{"transcript":"Hi. I'm calling in regards to my account. So, like, for the past for the past month, my Internet wasn't working properly. And I just wanted to, like, sort that out in terms of the bill because I feel like I shouldn't have to pay if my Internet wasn't working for the last month, and it only started working, I wanna say, like, last weekend. And yep. Yep. Full name, Parf Khanna. Phone number, 0452414700. They were it was working before, but it wasn't working properly because of the geo IP location. So I couldn't use my I couldn't actually use my Internet to do anything because no streaming services would work. I couldn't I couldn't work from home and all that kind of stuff. So it was pretty redundant. So I haven't actually used the Internet that much. Like, it's just been like, I've tried to use it, but yeah. Like, I wanna say only I think it got fixed, like, a week or two ago or, like yeah. But it was down for, like, a whole month pretty much, and I've just had to use mobile data the whole time. Yep. Yeah. Like, as of like, yesterday was the last time I used it, and it was working fine yesterday. Sorry? Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yes. Correct. Yes. Yeah. So when I saw that, the update happened, I think, this weekend on Saturday. Yeah. Yeah. So yeah. Yeah. Yeah. So yeah. Since then, it has been working. So yeah. I just wanted to, like, get reimbursed for that, like, month where it wasn't working. Okay. Alright. Hello? Hello? Okay.","confidence":0.9962794,"words":[{"word":"hi","start":6.72,"end":7.22,"confidence":0.9970472,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.012433772906661034},{"word":"i'm","start":8.32,"end":8.559999,"confidence":0.92432535,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.005469729658216238},{"word":"calling","start":8.559999,"end":8.96,"confidence":0.9786173,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.000567309558391571},{"word":"in","start":8.96,"end":9.2,"confidence":0.99801147,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.005815647542476654},{"word":"regards","start":9.2,"end":9.599999,"confidence":0.99955577,"punctuated_word":"regards","sentiment":"neutral","sentiment_score":0.012069301679730415},{"word":"to","start":9.599999,"end":9.76,"confidence":0.99968696,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.016951043158769608},{"word":"my","start":9.76,"end":10.0,"confidence":0.99989533,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.014277143403887749},{"word":"account","start":10.0,"end":10.48,"confidence":0.9664609,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.023971695452928543},{"word":"so","start":10.48,"end":10.719999,"confidence":0.9587378,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.0946992039680481},{"word":"like","start":10.719999,"end":10.96,"confidence":0.99645364,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.11424784362316132},{"word":"for","start":10.96,"end":11.2,"confidence":0.99729484,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.13789309561252594},{"word":"the","start":11.2,"end":11.28,"confidence":0.99883705,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1418517380952835},{"word":"past","start":11.28,"end":11.78,"confidence":0.9984281,"punctuated_word":"past","sentiment":"neutral","sentiment_score":-0.1649080514907837},{"word":"for","start":13.005,"end":13.245,"confidence":0.95868534,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.13822832703590393},{"word":"the","start":13.245,"end":13.325,"confidence":0.99895525,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.14584103226661682},{"word":"past","start":13.325,"end":13.645,"confidence":0.9994067,"punctuated_word":"past","sentiment":"neutral","sentiment_score":-0.17941072583198547},{"word":"month","start":13.645,"end":14.045,"confidence":0.98751855,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":-0.16462194919586182},{"word":"my","start":14.045,"end":14.285,"confidence":0.99983656,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.3539021611213684},{"word":"internet","start":14.285,"end":14.684999,"confidence":0.9729971,"punctuated_word":"Internet","sentiment":"negative","sentiment_score":-0.3999331295490265},{"word":"wasn't","start":14.684999,"end":15.085,"confidence":0.9999031,"punctuated_word":"wasn't","sentiment":"negative","sentiment_score":-0.4476493299007416},{"word":"working","start":15.085,"end":15.405,"confidence":0.99995863,"punctuated_word":"working","sentiment":"negative","sentiment_score":-0.43479984998703},{"word":"properly","start":15.405,"end":15.905,"confidence":0.8353828,"punctuated_word":"properly.","sentiment":"neutral","sentiment_score":-0.31725358963012695},{"word":"and","start":17.565,"end":17.805,"confidence":0.81676996,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.1938876062631607},{"word":"i","start":17.805,"end":17.965,"confidence":0.9993917,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2939901649951935},{"word":"just","start":17.965,"end":18.205,"confidence":0.99972385,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.236318901181221},{"word":"wanted","start":18.205,"end":18.445,"confidence":0.99984384,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.2333488017320633},{"word":"to","start":18.445,"end":18.685,"confidence":0.9936795,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":-0.21083876490592957},{"word":"like","start":18.685,"end":19.085,"confidence":0.9986372,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.20400843024253845},{"word":"sort","start":19.085,"end":19.404999,"confidence":0.9922471,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":-0.2463300824165344},{"word":"that","start":19.404999,"end":19.565,"confidence":0.9972138,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2533625662326813},{"word":"out","start":19.565,"end":19.805,"confidence":0.99988604,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.19184494018554688},{"word":"in","start":19.805,"end":20.045,"confidence":0.99782926,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.1745425909757614},{"word":"terms","start":20.045,"end":20.285,"confidence":0.999944,"punctuated_word":"terms","sentiment":"neutral","sentiment_score":-0.11961659789085388},{"word":"of","start":20.285,"end":20.445,"confidence":0.9998721,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.2223976254463196},{"word":"the","start":20.445,"end":20.605,"confidence":0.99834967,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2534470856189728},{"word":"bill","start":20.605,"end":21.105,"confidence":0.9994824,"punctuated_word":"bill","sentiment":"neutral","sentiment_score":-0.1962086856365204},{"word":"because","start":22.045,"end":22.365,"confidence":0.53019804,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.1999154686927795},{"word":"i","start":22.365,"end":22.525,"confidence":0.99959296,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4118083119392395},{"word":"feel","start":22.525,"end":22.685,"confidence":0.9997036,"punctuated_word":"feel","sentiment":"negative","sentiment_score":-0.44633230566978455},{"word":"like","start":22.685,"end":22.845001,"confidence":0.96601784,"punctuated_word":"like","sentiment":"negative","sentiment_score":-0.4903524518013001},{"word":"i","start":22.845001,"end":23.005001,"confidence":0.99871016,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.49200671911239624},{"word":"shouldn't","start":23.005001,"end":23.325,"confidence":0.9998826,"punctuated_word":"shouldn't","sentiment":"negative","sentiment_score":-0.442281574010849},{"word":"have","start":23.325,"end":23.485,"confidence":0.9998116,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.4308592975139618},{"word":"to","start":23.485,"end":23.564999,"confidence":0.9995845,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5255845189094543},{"word":"pay","start":23.564999,"end":23.805,"confidence":0.99991155,"punctuated_word":"pay","sentiment":"negative","sentiment_score":-0.48965567350387573},{"word":"if","start":23.805,"end":23.965,"confidence":0.97582555,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.3684196472167969},{"word":"my","start":23.965,"end":24.125,"confidence":0.9993228,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.2910759449005127},{"word":"internet","start":24.125,"end":24.525,"confidence":0.99046725,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.32195329666137695},{"word":"wasn't","start":24.525,"end":24.845,"confidence":0.9998641,"punctuated_word":"wasn't","sentiment":"neutral","sentiment_score":-0.2675854563713074},{"word":"working","start":24.845,"end":25.165,"confidence":0.9999081,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.2805701196193695},{"word":"for","start":25.165,"end":25.325,"confidence":0.9494329,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.23084796965122223},{"word":"the","start":25.325,"end":25.485,"confidence":0.99841917,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.25642096996307373},{"word":"last","start":25.485,"end":25.645,"confidence":0.99984396,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.2676796317100525},{"word":"month","start":25.645,"end":25.805,"confidence":0.77707446,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":-0.2436838150024414},{"word":"and","start":25.805,"end":26.045,"confidence":0.9991301,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.17104804515838623},{"word":"it","start":26.045,"end":26.205,"confidence":0.967124,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2939690351486206},{"word":"only","start":26.205,"end":26.525,"confidence":0.98476136,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.23997969925403595},{"word":"started","start":26.525,"end":26.925,"confidence":0.99925154,"punctuated_word":"started","sentiment":"neutral","sentiment_score":-0.2680787146091461},{"word":"working","start":26.925,"end":27.425,"confidence":0.8806428,"punctuated_word":"working,","sentiment":"neutral","sentiment_score":-0.2180294692516327},{"word":"i","start":27.66,"end":27.82,"confidence":0.9998393,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1525498777627945},{"word":"wanna","start":27.82,"end":28.14,"confidence":0.9842743,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.09871633350849152},{"word":"say","start":28.14,"end":28.64,"confidence":0.9819232,"punctuated_word":"say,","sentiment":"neutral","sentiment_score":-0.13334068655967712},{"word":"like","start":28.94,"end":29.44,"confidence":0.97771895,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.17325985431671145},{"word":"last","start":29.66,"end":30.06,"confidence":0.9997968,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.14042185246944427},{"word":"weekend","start":30.06,"end":30.56,"confidence":0.9368341,"punctuated_word":"weekend.","sentiment":"neutral","sentiment_score":-0.15017470717430115},{"word":"and","start":33.66,"end":34.16,"confidence":0.86671,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.2982437014579773},{"word":"yep","start":35.5,"end":36.0,"confidence":0.9928469,"punctuated_word":"yep.","sentiment":"neutral","sentiment_score":0.05455554276704788},{"word":"yep","start":40.379997,"end":40.879997,"confidence":0.99739814,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.04565338045358658},{"word":"full","start":44.155,"end":44.475,"confidence":0.95328516,"punctuated_word":"Full","sentiment":"neutral","sentiment_score":0.003008672036230564},{"word":"name","start":44.475,"end":44.875,"confidence":0.95206285,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.0026818225160241127},{"word":"parf","start":44.875,"end":45.195,"confidence":0.49571383,"punctuated_word":"Parf","sentiment":"neutral","sentiment_score":0.004206249024719},{"word":"khanna","start":45.195,"end":45.594997,"confidence":0.7115934,"punctuated_word":"Khanna.","sentiment":"neutral","sentiment_score":0.01104472391307354},{"word":"phone","start":45.594997,"end":45.914997,"confidence":0.9977087,"punctuated_word":"Phone","sentiment":"neutral","sentiment_score":0.0048104021698236465},{"word":"number","start":45.914997,"end":46.414997,"confidence":0.860188,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.004357305355370045},{"word":"0452414700","start":46.555,"end":51.774998,"confidence":0.9994047,"punctuated_word":"0452414700.","sentiment":"neutral","sentiment_score":0.01254443358629942},{"word":"they","start":68.98,"end":69.22,"confidence":0.9378715,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.17124851047992706},{"word":"were","start":69.22,"end":69.380005,"confidence":0.9837599,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.1832236498594284},{"word":"it","start":69.54,"end":69.7,"confidence":0.9945996,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2018638402223587},{"word":"was","start":69.7,"end":69.94,"confidence":0.99956673,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.1768118292093277},{"word":"working","start":69.94,"end":70.26,"confidence":0.9995161,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.08002717792987823},{"word":"before","start":70.26,"end":70.66,"confidence":0.8453871,"punctuated_word":"before,","sentiment":"neutral","sentiment_score":-0.15555398166179657},{"word":"but","start":70.66,"end":70.82,"confidence":0.9995291,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.1912042498588562},{"word":"it","start":70.82,"end":70.9,"confidence":0.99885106,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2989209294319153},{"word":"wasn't","start":70.9,"end":71.4,"confidence":0.999792,"punctuated_word":"wasn't","sentiment":"neutral","sentiment_score":-0.32267504930496216},{"word":"working","start":71.675,"end":71.995,"confidence":0.9969229,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.2586059868335724},{"word":"properly","start":71.995,"end":72.315,"confidence":0.9991161,"punctuated_word":"properly","sentiment":"neutral","sentiment_score":-0.2362351417541504},{"word":"because","start":72.315,"end":72.635,"confidence":0.9781587,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.2425045669078827},{"word":"of","start":72.635,"end":72.795,"confidence":0.99880874,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.29175740480422974},{"word":"the","start":72.795,"end":72.955,"confidence":0.994541,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.35471072793006897},{"word":"geo","start":72.955,"end":73.275,"confidence":0.5034178,"punctuated_word":"geo","sentiment":"neutral","sentiment_score":-0.2810845971107483},{"word":"ip","start":73.275,"end":73.595,"confidence":0.9866615,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.2586633563041687},{"word":"location","start":73.595,"end":74.075005,"confidence":0.83102787,"punctuated_word":"location.","sentiment":"neutral","sentiment_score":-0.30798304080963135},{"word":"so","start":74.075005,"end":74.235,"confidence":0.9995121,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.27133357524871826},{"word":"i","start":74.235,"end":74.395004,"confidence":0.998747,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4216312766075134},{"word":"couldn't","start":74.395004,"end":74.795,"confidence":0.9998198,"punctuated_word":"couldn't","sentiment":"negative","sentiment_score":-0.4113546013832092},{"word":"use","start":74.795,"end":75.115,"confidence":0.99852896,"punctuated_word":"use","sentiment":"negative","sentiment_score":-0.3463667631149292},{"word":"my","start":75.115,"end":75.515,"confidence":0.99944896,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.4105289578437805},{"word":"i","start":75.755005,"end":75.835,"confidence":0.99954295,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3878335654735565},{"word":"couldn't","start":75.835,"end":76.075005,"confidence":0.9991177,"punctuated_word":"couldn't","sentiment":"negative","sentiment_score":-0.41462311148643494},{"word":"actually","start":76.075005,"end":76.395004,"confidence":0.9909373,"punctuated_word":"actually","sentiment":"negative","sentiment_score":-0.35498046875},{"word":"use","start":76.395004,"end":76.635,"confidence":0.99833775,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.3019164204597473},{"word":"my","start":76.635,"end":76.795,"confidence":0.99945635,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.4675995707511902},{"word":"internet","start":76.795,"end":77.195,"confidence":0.91287416,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.31662142276763916},{"word":"to","start":77.195,"end":77.275,"confidence":0.9995797,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.348655641078949},{"word":"do","start":77.275,"end":77.435,"confidence":0.9997044,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.29879510402679443},{"word":"anything","start":77.435,"end":77.755005,"confidence":0.9997657,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.303695946931839},{"word":"because","start":77.755005,"end":78.075005,"confidence":0.6656354,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.31358036398887634},{"word":"no","start":78.075005,"end":78.315,"confidence":0.8516925,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.5012337565422058},{"word":"streaming","start":78.315,"end":78.795,"confidence":0.99962664,"punctuated_word":"streaming","sentiment":"negative","sentiment_score":-0.4091331362724304},{"word":"services","start":78.795,"end":79.275,"confidence":0.9985964,"punctuated_word":"services","sentiment":"negative","sentiment_score":-0.4229525625705719},{"word":"would","start":79.275,"end":79.435,"confidence":0.9994174,"punctuated_word":"would","sentiment":"negative","sentiment_score":-0.4731466770172119},{"word":"work","start":79.435,"end":79.755005,"confidence":0.9086486,"punctuated_word":"work.","sentiment":"negative","sentiment_score":-0.39352238178253174},{"word":"i","start":79.755005,"end":79.915,"confidence":0.99979395,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3715185225009918},{"word":"couldn't","start":79.915,"end":80.395004,"confidence":0.9997414,"punctuated_word":"couldn't","sentiment":"negative","sentiment_score":-0.3778732717037201},{"word":"i","start":80.395004,"end":80.635,"confidence":0.42501724,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4067995548248291},{"word":"couldn't","start":80.635,"end":81.035,"confidence":0.9997188,"punctuated_word":"couldn't","sentiment":"negative","sentiment_score":-0.39441320300102234},{"word":"work","start":81.035,"end":81.275,"confidence":0.99891853,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.3302461504936218},{"word":"from","start":81.275,"end":81.435,"confidence":0.9993723,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.2396087944507599},{"word":"home","start":81.435,"end":81.935,"confidence":0.99973625,"punctuated_word":"home","sentiment":"neutral","sentiment_score":-0.2388084977865219},{"word":"and","start":82.555,"end":82.795,"confidence":0.7126727,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.40305349230766296},{"word":"all","start":82.795,"end":82.955,"confidence":0.9990693,"punctuated_word":"all","sentiment":"negative","sentiment_score":-0.4211709201335907},{"word":"that","start":82.955,"end":83.115,"confidence":0.9958793,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.35846978425979614},{"word":"kind","start":83.115,"end":83.355,"confidence":0.99159074,"punctuated_word":"kind","sentiment":"negative","sentiment_score":-0.3931485414505005},{"word":"of","start":83.355,"end":83.515,"confidence":0.99742764,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.38794252276420593},{"word":"stuff","start":83.515,"end":83.755005,"confidence":0.96090543,"punctuated_word":"stuff.","sentiment":"negative","sentiment_score":-0.4161219000816345},{"word":"so","start":83.755005,"end":83.915,"confidence":0.99861836,"punctuated_word":"So","sentiment":"negative","sentiment_score":-0.4585219323635102},{"word":"it","start":83.915,"end":84.075,"confidence":0.9947672,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.6474320292472839},{"word":"was","start":84.075,"end":84.235,"confidence":0.99176556,"punctuated_word":"was","sentiment":"negative","sentiment_score":-0.708949625492096},{"word":"pretty","start":84.235,"end":84.555,"confidence":0.999788,"punctuated_word":"pretty","sentiment":"negative","sentiment_score":-0.6490997672080994},{"word":"redundant","start":84.555,"end":85.05,"confidence":0.97606266,"punctuated_word":"redundant.","sentiment":"negative","sentiment_score":-0.5703044533729553},{"word":"so","start":85.05,"end":85.21001,"confidence":0.9997819,"punctuated_word":"So","sentiment":"negative","sentiment_score":-0.41742345690727234},{"word":"i","start":85.21001,"end":85.450005,"confidence":0.9991731,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5084435939788818},{"word":"haven't","start":85.450005,"end":85.61,"confidence":0.9999081,"punctuated_word":"haven't","sentiment":"negative","sentiment_score":-0.4461650848388672},{"word":"actually","start":85.61,"end":86.01,"confidence":0.9974722,"punctuated_word":"actually","sentiment":"negative","sentiment_score":-0.42680105566978455},{"word":"used","start":86.01,"end":86.33,"confidence":0.98335546,"punctuated_word":"used","sentiment":"negative","sentiment_score":-0.3896269202232361},{"word":"the","start":86.33,"end":86.490005,"confidence":0.9993974,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4658717811107635},{"word":"internet","start":86.490005,"end":86.89,"confidence":0.9590056,"punctuated_word":"Internet","sentiment":"negative","sentiment_score":-0.4221966862678528},{"word":"that","start":86.89,"end":87.05,"confidence":0.9825315,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.5194989442825317},{"word":"much","start":87.05,"end":87.37,"confidence":0.9539404,"punctuated_word":"much.","sentiment":"negative","sentiment_score":-0.370639443397522},{"word":"like","start":87.37,"end":87.61,"confidence":0.98115325,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.33276379108428955},{"word":"it's","start":87.61,"end":87.770004,"confidence":0.9851105,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.32439297437667847},{"word":"just","start":87.770004,"end":88.01,"confidence":0.99948454,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.30506041646003723},{"word":"been","start":88.01,"end":88.33,"confidence":0.9991316,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.25297388434410095},{"word":"like","start":88.57,"end":88.810005,"confidence":0.97512895,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.2531268000602722},{"word":"i've","start":88.810005,"end":88.97,"confidence":0.98517656,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.2603878676891327},{"word":"tried","start":88.97,"end":89.29,"confidence":0.999041,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.2884341776371002},{"word":"to","start":89.29,"end":89.450005,"confidence":0.99971443,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.25697463750839233},{"word":"use","start":89.450005,"end":89.69,"confidence":0.999767,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.2277660369873047},{"word":"it","start":89.69,"end":89.93,"confidence":0.8063886,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.29379650950431824},{"word":"but","start":89.93,"end":90.25,"confidence":0.99950874,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.21655739843845367},{"word":"yeah","start":90.33,"end":90.65,"confidence":0.98951393,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.1518978476524353},{"word":"like","start":90.65,"end":91.05,"confidence":0.97651625,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.03455489128828049},{"word":"i","start":91.05,"end":91.21001,"confidence":0.90070724,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05676461383700371},{"word":"wanna","start":91.21001,"end":91.53001,"confidence":0.7455925,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.016867516562342644},{"word":"say","start":91.53001,"end":92.03001,"confidence":0.99564725,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.017464736476540565},{"word":"only","start":93.05,"end":93.090004,"confidence":0.632259,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.04358263313770294},{"word":"i","start":93.130005,"end":93.29,"confidence":0.949221,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08353909850120544},{"word":"think","start":93.29,"end":93.450005,"confidence":0.99864966,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.05177616328001022},{"word":"it","start":93.450005,"end":93.69,"confidence":0.97743416,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.17516686022281647},{"word":"got","start":93.69,"end":93.850006,"confidence":0.99945813,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.07340996712446213},{"word":"fixed","start":93.850006,"end":94.33,"confidence":0.9037031,"punctuated_word":"fixed,","sentiment":"neutral","sentiment_score":-0.11375865340232848},{"word":"like","start":94.33,"end":94.57,"confidence":0.9958155,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.0936221331357956},{"word":"a","start":94.57,"end":94.810005,"confidence":0.99955887,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.040020376443862915},{"word":"week","start":94.810005,"end":95.05,"confidence":0.9999554,"punctuated_word":"week","sentiment":"neutral","sentiment_score":-0.02714725211262703},{"word":"or","start":95.05,"end":95.21001,"confidence":0.9985594,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.03505316376686096},{"word":"two","start":95.21001,"end":95.450005,"confidence":0.99875045,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.05812346562743187},{"word":"ago","start":95.450005,"end":95.850006,"confidence":0.99870396,"punctuated_word":"ago","sentiment":"neutral","sentiment_score":-0.03512081876397133},{"word":"or","start":95.850006,"end":96.01,"confidence":0.6880182,"punctuated_word":"or,","sentiment":"neutral","sentiment_score":-0.07190391421318054},{"word":"like","start":96.01,"end":96.170006,"confidence":0.99980456,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.08455284684896469},{"word":"yeah","start":96.41,"end":96.89,"confidence":0.9917591,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.06548932194709778},{"word":"but","start":96.89,"end":97.05,"confidence":0.9846971,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.15242312848567963},{"word":"it","start":97.05,"end":97.29,"confidence":0.9992902,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2708722651004791},{"word":"was","start":97.29,"end":97.450005,"confidence":0.9997938,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.2387472987174988},{"word":"down","start":97.450005,"end":97.69,"confidence":0.9994803,"punctuated_word":"down","sentiment":"neutral","sentiment_score":-0.2696017324924469},{"word":"for","start":97.69,"end":97.850006,"confidence":0.74737185,"punctuated_word":"for,","sentiment":"negative","sentiment_score":-0.335058331489563},{"word":"like","start":97.850006,"end":98.01,"confidence":0.99934393,"punctuated_word":"like,","sentiment":"negative","sentiment_score":-0.364484429359436},{"word":"a","start":98.01,"end":98.170006,"confidence":0.9979042,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4185553193092346},{"word":"whole","start":98.170006,"end":98.33,"confidence":0.9998053,"punctuated_word":"whole","sentiment":"negative","sentiment_score":-0.4267888069152832},{"word":"month","start":98.33,"end":98.57,"confidence":0.9997844,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.3315681517124176},{"word":"pretty","start":98.57,"end":98.810005,"confidence":0.7705033,"punctuated_word":"pretty","sentiment":"negative","sentiment_score":-0.3362291157245636},{"word":"much","start":98.810005,"end":98.97,"confidence":0.8485187,"punctuated_word":"much,","sentiment":"neutral","sentiment_score":-0.3225395679473877},{"word":"and","start":98.97,"end":99.130005,"confidence":0.9817213,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.25739118456840515},{"word":"i've","start":99.130005,"end":99.29,"confidence":0.74124837,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.27364394068717957},{"word":"just","start":99.29,"end":99.53,"confidence":0.9993668,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.2194000333547592},{"word":"had","start":99.53,"end":99.69,"confidence":0.9962794,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.2703362703323364},{"word":"to","start":99.69,"end":99.770004,"confidence":0.99881506,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.29109737277030945},{"word":"use","start":99.770004,"end":100.01,"confidence":0.9983454,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.3280271589756012},{"word":"mobile","start":100.01,"end":100.41,"confidence":0.7138231,"punctuated_word":"mobile","sentiment":"negative","sentiment_score":-0.44511446356773376},{"word":"data","start":100.41,"end":100.73,"confidence":0.7493051,"punctuated_word":"data","sentiment":"negative","sentiment_score":-0.4055299162864685},{"word":"the","start":100.73,"end":100.89,"confidence":0.9956334,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.31981050968170166},{"word":"whole","start":100.89,"end":101.025,"confidence":0.99985135,"punctuated_word":"whole","sentiment":"neutral","sentiment_score":-0.2750294804573059},{"word":"time","start":108.625,"end":109.025,"confidence":0.99949,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.0874880999326706},{"word":"yep","start":109.025,"end":109.525,"confidence":0.9142771,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.03890485689043999},{"word":"yeah","start":119.51,"end":119.83,"confidence":0.84840643,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.053834136575460434},{"word":"like","start":119.83,"end":120.23,"confidence":0.933862,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":0.06195725128054619},{"word":"as","start":120.23,"end":120.55,"confidence":0.98740935,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.0947323516011238},{"word":"of","start":120.55,"end":120.71,"confidence":0.5713651,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04704242944717407},{"word":"like","start":120.87,"end":121.11,"confidence":0.7630315,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.06483615934848785},{"word":"yesterday","start":121.11,"end":121.43,"confidence":0.99693775,"punctuated_word":"yesterday","sentiment":"neutral","sentiment_score":0.06556451320648193},{"word":"was","start":121.43,"end":121.67,"confidence":0.9926898,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.03772135078907013},{"word":"the","start":121.67,"end":121.75,"confidence":0.9953323,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03171597048640251},{"word":"last","start":121.75,"end":121.990005,"confidence":0.99989486,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.01388869434595108},{"word":"time","start":121.990005,"end":122.15,"confidence":0.99725974,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.018155012279748917},{"word":"i","start":122.15,"end":122.310005,"confidence":0.9959881,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02287786640226841},{"word":"used","start":122.310005,"end":122.47,"confidence":0.9934674,"punctuated_word":"used","sentiment":"neutral","sentiment_score":0.09812356531620026},{"word":"it","start":122.47,"end":122.630005,"confidence":0.8822018,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":0.122699037194252},{"word":"and","start":122.630005,"end":122.79,"confidence":0.9998159,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1114884316921234},{"word":"it","start":122.79,"end":122.87,"confidence":0.9995963,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.10568123310804368},{"word":"was","start":122.87,"end":123.11,"confidence":0.9996111,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.10358898341655733},{"word":"working","start":123.11,"end":123.35,"confidence":0.9989448,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.18270659446716309},{"word":"fine","start":123.35,"end":123.67,"confidence":0.9991635,"punctuated_word":"fine","sentiment":"neutral","sentiment_score":0.1848801821470261},{"word":"yesterday","start":123.67,"end":124.17,"confidence":0.9991981,"punctuated_word":"yesterday.","sentiment":"neutral","sentiment_score":0.15391121804714203},{"word":"sorry","start":124.79,"end":125.29,"confidence":0.9835334,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":0.060442037880420685},{"word":"yeah","start":127.03,"end":127.35,"confidence":0.98501813,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10205638408660889},{"word":"yeah","start":127.35,"end":127.85,"confidence":0.9967236,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.013275044038891792},{"word":"yeah","start":128.31,"end":128.55,"confidence":0.98719907,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.015989143401384354},{"word":"yeah","start":128.55,"end":128.63,"confidence":0.98442924,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0093659283593297},{"word":"yeah","start":128.63,"end":128.95,"confidence":0.9461765,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.006068533286452293},{"word":"yeah","start":128.95,"end":129.45,"confidence":0.8675969,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.01220922078937292},{"word":"yes","start":130.97499,"end":131.455,"confidence":0.9496143,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.02477279305458069},{"word":"correct","start":131.455,"end":131.955,"confidence":0.9980197,"punctuated_word":"Correct.","sentiment":"neutral","sentiment_score":0.07232240587472916},{"word":"yes","start":134.095,"end":134.595,"confidence":0.9970236,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04793377593159675},{"word":"yeah","start":136.495,"end":136.995,"confidence":0.95982254,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06198778748512268},{"word":"so","start":137.69499,"end":138.015,"confidence":0.9745248,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03800198063254357},{"word":"when","start":138.015,"end":138.25499,"confidence":0.99466866,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.029719281941652295},{"word":"i","start":138.25499,"end":138.33499,"confidence":0.99968624,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.019154146313667297},{"word":"saw","start":138.33499,"end":138.575,"confidence":0.99963224,"punctuated_word":"saw","sentiment":"neutral","sentiment_score":0.004614461213350296},{"word":"that","start":138.575,"end":139.055,"confidence":0.73385304,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.00035470910370349884},{"word":"the","start":139.055,"end":139.215,"confidence":0.82498807,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01369861513376236},{"word":"update","start":139.215,"end":139.61499,"confidence":0.99461764,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.007683273404836655},{"word":"happened","start":139.61499,"end":140.015,"confidence":0.8829043,"punctuated_word":"happened,","sentiment":"neutral","sentiment_score":-0.0017943661659955978},{"word":"i","start":140.015,"end":140.095,"confidence":0.99981946,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.005378350615501404},{"word":"think","start":140.095,"end":140.33499,"confidence":0.9432274,"punctuated_word":"think,","sentiment":"neutral","sentiment_score":0.007807953283190727},{"word":"this","start":140.33499,"end":140.575,"confidence":0.99984956,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.01621997356414795},{"word":"weekend","start":140.575,"end":140.97499,"confidence":0.9997683,"punctuated_word":"weekend","sentiment":"neutral","sentiment_score":0.017497390508651733},{"word":"on","start":140.97499,"end":141.135,"confidence":0.9752143,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.02193600684404373},{"word":"saturday","start":141.135,"end":141.635,"confidence":0.92004734,"punctuated_word":"Saturday.","sentiment":"neutral","sentiment_score":0.02528730407357216},{"word":"yeah","start":144.015,"end":144.515,"confidence":0.85636973,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05269969254732132},{"word":"yeah","start":144.575,"end":144.97499,"confidence":0.9742875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03691275045275688},{"word":"so","start":144.97499,"end":145.215,"confidence":0.9898168,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.024041708558797836},{"word":"yeah","start":146.04001,"end":146.54001,"confidence":0.9895637,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.020045368000864983},{"word":"yeah","start":149.96,"end":150.04001,"confidence":0.99908745,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04022391512989998},{"word":"yeah","start":150.04001,"end":150.44,"confidence":0.99585414,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04832663014531136},{"word":"so","start":150.44,"end":150.56,"confidence":0.972047,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03764461725950241},{"word":"yeah","start":150.68001,"end":151.0,"confidence":0.9981174,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.04252608120441437},{"word":"since","start":151.0,"end":151.32,"confidence":0.99762386,"punctuated_word":"Since","sentiment":"neutral","sentiment_score":0.034317005425691605},{"word":"then","start":151.32,"end":151.56,"confidence":0.8832656,"punctuated_word":"then,","sentiment":"neutral","sentiment_score":0.03576132655143738},{"word":"it","start":151.56,"end":151.72,"confidence":0.99797493,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.052359431982040405},{"word":"has","start":151.72,"end":151.88,"confidence":0.9993175,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.06153557077050209},{"word":"been","start":151.88,"end":152.12,"confidence":0.9999082,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.06579579412937164},{"word":"working","start":152.12,"end":152.62,"confidence":0.98861575,"punctuated_word":"working.","sentiment":"neutral","sentiment_score":0.07155264168977737},{"word":"so","start":153.0,"end":153.40001,"confidence":0.9982445,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05276003107428551},{"word":"yeah","start":153.48,"end":153.72,"confidence":0.9977406,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.06608837842941284},{"word":"i","start":153.72,"end":153.88,"confidence":0.9995857,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.002134479582309723},{"word":"just","start":153.88,"end":154.12,"confidence":0.99982435,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.013592995703220367},{"word":"wanted","start":154.12,"end":154.52,"confidence":0.9992538,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.02050363272428513},{"word":"to","start":154.52,"end":154.84,"confidence":0.9921498,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":0.022862304002046585},{"word":"like","start":154.84,"end":155.34,"confidence":0.9979276,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.01183965429663658},{"word":"get","start":155.48,"end":155.8,"confidence":0.98213345,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.010588571429252625},{"word":"reimbursed","start":155.8,"end":156.3,"confidence":0.99624425,"punctuated_word":"reimbursed","sentiment":"neutral","sentiment_score":0.02963278815150261},{"word":"for","start":157.16,"end":157.48,"confidence":0.84152627,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.06347271800041199},{"word":"that","start":157.48,"end":157.88,"confidence":0.7475579,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.052014607936143875},{"word":"like","start":157.88,"end":158.28,"confidence":0.99345803,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.05351311340928078},{"word":"month","start":158.28,"end":158.78,"confidence":0.98217344,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.0400901660323143},{"word":"where","start":159.32,"end":159.48,"confidence":0.30280957,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.02423048764467239},{"word":"it","start":159.48,"end":159.64,"confidence":0.95350087,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.06061214581131935},{"word":"wasn't","start":159.64,"end":159.96,"confidence":0.9951873,"punctuated_word":"wasn't","sentiment":"neutral","sentiment_score":-0.03754998371005058},{"word":"working","start":159.96,"end":160.46,"confidence":0.973456,"punctuated_word":"working.","sentiment":"neutral","sentiment_score":0.022041650488972664},{"word":"okay","start":170.08499,"end":170.58499,"confidence":0.9792181,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.23329266905784607},{"word":"alright","start":173.31001,"end":173.81001,"confidence":0.863083,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1774010956287384},{"word":"hello","start":276.69998,"end":277.19998,"confidence":0.9746903,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.07162484526634216},{"word":"hello","start":279.315,"end":279.815,"confidence":0.988727,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.08179723471403122},{"word":"okay","start":290.55093,"end":291.05093,"confidence":0.81625134,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.08399224281311035}],"paragraphs":{"transcript":"\nHi. I'm calling in regards to my account. So, like, for the past for the past month, my Internet wasn't working properly. And I just wanted to, like, sort that out in terms of the bill because I feel like I shouldn't have to pay if my Internet wasn't working for the last month, and it only started working, I wanna say, like, last weekend. And yep.\n\nYep. Full name, Parf Khanna. Phone number, 0452414700. They were it was working before, but it wasn't working properly because of the geo IP location. So I couldn't use my I couldn't actually use my Internet to do anything because no streaming services would work.\n\nI couldn't I couldn't work from home and all that kind of stuff. So it was pretty redundant. So I haven't actually used the Internet that much. Like, it's just been like, I've tried to use it, but yeah. Like, I wanna say only I think it got fixed, like, a week or two ago or, like yeah.\n\nBut it was down for, like, a whole month pretty much, and I've just had to use mobile data the whole time. Yep. Yeah. Like, as of like, yesterday was the last time I used it, and it was working fine yesterday. Sorry?\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Yes. Correct. Yes. Yeah.\n\nSo when I saw that, the update happened, I think, this weekend on Saturday. Yeah. Yeah. So yeah. Yeah.\n\nYeah. So yeah. Since then, it has been working. So yeah. I just wanted to, like, get reimbursed for that, like, month where it wasn't working.\n\nOkay. Alright. Hello? Hello? Okay.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.72,"end":7.22,"sentiment":"neutral","sentiment_score":0.012433772906661034},{"text":"I'm calling in regards to my account.","start":8.32,"end":10.48,"sentiment":"neutral","sentiment_score":0.009740344448281186},{"text":"So, like, for the past for the past month, my Internet wasn't working properly.","start":10.48,"end":15.905,"sentiment":"neutral","sentiment_score":-0.23108857337917602},{"text":"And I just wanted to, like, sort that out in terms of the bill because I feel like I shouldn't have to pay if my Internet wasn't working for the last month, and it only started working, I wanna say, like, last weekend.","start":17.565,"end":30.56,"sentiment":"neutral","sentiment_score":-0.2680638207252635},{"text":"And yep.","start":33.66,"end":36.0,"sentiment":"neutral","sentiment_score":0.1763996221125126}],"sentiment":"neutral","sentiment_score":-0.21385923716753943,"num_words":67,"start":6.72,"end":36.0},{"sentences":[{"text":"Yep.","start":40.379997,"end":40.879997,"sentiment":"neutral","sentiment_score":0.04565338045358658},{"text":"Full name, Parf Khanna.","start":44.155,"end":45.594997,"sentiment":"neutral","sentiment_score":0.005235366872511804},{"text":"Phone number, 0452414700.","start":45.594997,"end":51.774998,"sentiment":"neutral","sentiment_score":0.0072373803704977036},{"text":"They were it was working before, but it wasn't working properly because of the geo IP location.","start":68.98,"end":74.075005,"sentiment":"neutral","sentiment_score":-0.2360631788478178},{"text":"So I couldn't use my I couldn't actually use my Internet to do anything because no streaming services would work.","start":74.075005,"end":79.755005,"sentiment":"negative","sentiment_score":-0.3784752652049065}],"sentiment":"neutral","sentiment_score":-0.2554282745656868,"num_words":45,"start":40.379997,"end":79.755005},{"sentences":[{"text":"I couldn't I couldn't work from home and all that kind of stuff.","start":79.755005,"end":83.755005,"sentiment":"negative","sentiment_score":-0.3645519350583737},{"text":"So it was pretty redundant.","start":83.755005,"end":85.05,"sentiment":"negative","sentiment_score":-0.6068615615367889},{"text":"So I haven't actually used the Internet that much.","start":85.05,"end":87.37,"sentiment":"negative","sentiment_score":-0.44074077407519024},{"text":"Like, it's just been like, I've tried to use it, but yeah.","start":87.37,"end":90.65,"sentiment":"neutral","sentiment_score":-0.2636776951452096},{"text":"Like, I wanna say only I think it got fixed, like, a week or two ago or, like yeah.","start":90.65,"end":96.89,"sentiment":"neutral","sentiment_score":-0.06199570666802557}],"sentiment":"neutral","sentiment_score":-0.277279322388871,"num_words":58,"start":79.755005,"end":96.89},{"sentences":[{"text":"But it was down for, like, a whole month pretty much, and I've just had to use mobile data the whole time.","start":96.89,"end":109.025,"sentiment":"neutral","sentiment_score":-0.3018062080849301},{"text":"Yep.","start":109.025,"end":109.525,"sentiment":"neutral","sentiment_score":-0.03890485689043999},{"text":"Yeah.","start":119.51,"end":119.83,"sentiment":"neutral","sentiment_score":0.053834136575460434},{"text":"Like, as of like, yesterday was the last time I used it, and it was working fine yesterday.","start":119.83,"end":124.17,"sentiment":"neutral","sentiment_score":0.08453171358754237},{"text":"Sorry?","start":124.79,"end":125.29,"sentiment":"neutral","sentiment_score":0.060442037880420685}],"sentiment":"neutral","sentiment_score":-0.11727428873784321,"num_words":43,"start":96.89,"end":125.29},{"sentences":[{"text":"Yeah.","start":127.03,"end":127.35,"sentiment":"neutral","sentiment_score":0.10205638408660889},{"text":"Yeah.","start":127.35,"end":127.85,"sentiment":"neutral","sentiment_score":0.013275044038891792},{"text":"Yeah.","start":128.31,"end":128.55,"sentiment":"neutral","sentiment_score":-0.015989143401384354},{"text":"Yeah.","start":128.55,"end":128.63,"sentiment":"neutral","sentiment_score":-0.0093659283593297},{"text":"Yeah.","start":128.63,"end":128.95,"sentiment":"neutral","sentiment_score":-0.006068533286452293}],"sentiment":"neutral","sentiment_score":0.016781564615666867,"num_words":5,"start":127.03,"end":128.95},{"sentences":[{"text":"Yeah.","start":128.95,"end":129.45,"sentiment":"neutral","sentiment_score":-0.01220922078937292},{"text":"Yes.","start":130.97499,"end":131.455,"sentiment":"neutral","sentiment_score":0.02477279305458069},{"text":"Correct.","start":131.455,"end":131.955,"sentiment":"neutral","sentiment_score":0.07232240587472916},{"text":"Yes.","start":134.095,"end":134.595,"sentiment":"neutral","sentiment_score":0.04793377593159675},{"text":"Yeah.","start":136.495,"end":136.995,"sentiment":"neutral","sentiment_score":0.06198778748512268}],"sentiment":"neutral","sentiment_score":0.03896150831133127,"num_words":5,"start":128.95,"end":136.995},{"sentences":[{"text":"So when I saw that, the update happened, I think, this weekend on Saturday.","start":137.69499,"end":141.635,"sentiment":"neutral","sentiment_score":0.012675173713692598},{"text":"Yeah.","start":144.015,"end":144.515,"sentiment":"neutral","sentiment_score":0.05269969254732132},{"text":"Yeah.","start":144.575,"end":144.97499,"sentiment":"neutral","sentiment_score":0.03691275045275688},{"text":"So yeah.","start":144.97499,"end":146.54001,"sentiment":"neutral","sentiment_score":0.02204353827983141},{"text":"Yeah.","start":149.96,"end":150.04001,"sentiment":"neutral","sentiment_score":0.04022391512989998}],"sentiment":"neutral","sentiment_score":0.01849346666743881,"num_words":19,"start":137.69499,"end":150.04001},{"sentences":[{"text":"Yeah.","start":150.04001,"end":150.44,"sentiment":"neutral","sentiment_score":0.04832663014531136},{"text":"So yeah.","start":150.44,"end":151.0,"sentiment":"neutral","sentiment_score":0.04008534923195839},{"text":"Since then, it has been working.","start":151.0,"end":152.62,"sentiment":"neutral","sentiment_score":0.053553628424803414},{"text":"So yeah.","start":153.0,"end":153.72,"sentiment":"neutral","sentiment_score":0.059424204751849174},{"text":"I just wanted to, like, get reimbursed for that, like, month where it wasn't working.","start":153.72,"end":160.46,"sentiment":"neutral","sentiment_score":-0.015952960774302482}],"sentiment":"neutral","sentiment_score":0.012668196040277298,"num_words":26,"start":150.04001,"end":160.46},{"sentences":[{"text":"Okay.","start":170.08499,"end":170.58499,"sentiment":"neutral","sentiment_score":0.23329266905784607},{"text":"Alright.","start":173.31001,"end":173.81001,"sentiment":"neutral","sentiment_score":0.1774010956287384},{"text":"Hello?","start":276.69998,"end":277.19998,"sentiment":"neutral","sentiment_score":0.07162484526634216},{"text":"Hello?","start":279.315,"end":279.815,"sentiment":"neutral","sentiment_score":0.08179723471403122},{"text":"Okay.","start":290.55093,"end":291.05093,"sentiment":"neutral","sentiment_score":-0.08399224281311035}],"sentiment":"neutral","sentiment_score":0.0960247203707695,"num_words":5,"start":170.08499,"end":291.05093}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling your teleconference. How may I help you today?\n\nChannel 1: Hi. I'm calling in regards to my account. So, like, for the past for the past month, my Internet wasn't working properly. And I just wanted to, like, sort that out in terms of the bill because I feel like I shouldn't have to pay if my Internet wasn't working for the last month, and it only started working, I wanna say, like, last weekend.\n\nChannel 0: I appreciate\n\nChannel 1: And\n\nChannel 0: your call.\n\nChannel 1: yep.\n\nChannel 0: Could you give me some details first to pull out your account, please? In that way, we can sort\n\nChannel 1: Yep.\n\nChannel 0: this out. What is your full name and your phone number?\n\nChannel 1: Full name, Parf Khanna. Phone number, 0452414700.\n\nChannel 0: Okay. Thank you so much. And nice to have you in the line, mister Part. So, basically, you're saying that your service is just recently up and running over the weekend.\n\nChannel 1: They were it was working before, but it wasn't working properly because of the geo IP location. So I couldn't use my I couldn't actually use my Internet to do anything because no streaming services would work. I couldn't I couldn't work from home and all that kind of stuff. So it was pretty redundant. So I haven't actually used the Internet that much.\n\nLike, it's just been like, I've tried to use it, but yeah. Like, I wanna say only I think it got fixed, like, a week or two ago or, like yeah. But it was down for, like, a whole month pretty much, and I've just had to use mobile data the whole\n\nChannel 0: I understand that. Yeah. I was aware with the TOIP\n\nChannel 1: time.\n\nChannel 0: issue\n\nChannel 1: Yep.\n\nChannel 0: last month. And just just to make sure, as of this stage, your service is working fine.\n\nChannel 1: Yeah. Like, as of like, yesterday was the last time I\n\nChannel 0: It's\n\nChannel 1: used it,\n\nChannel 0: back\n\nChannel 1: and it\n\nChannel 0: to\n\nChannel 1: was\n\nChannel 0: normal.\n\nChannel 1: working fine yesterday. Sorry?\n\nChannel 0: Okay. Got it. It's back to normal.\n\nChannel 1: Yeah.\n\nChannel 0: Right?\n\nChannel 1: Yeah.\n\nChannel 0: You no longer\n\nChannel 1: Yeah.\n\nChannel 0: have\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: any\n\nChannel 1: Yeah.\n\nChannel 0: issues.\n\nChannel 1: Yes.\n\nChannel 0: Mhmm.\n\nChannel 1: Correct.\n\nChannel 0: Yeah. Because we got an update\n\nChannel 1: Yes.\n\nChannel 0: from our back end that everything\n\nChannel 1: Yeah.\n\nChannel 0: has been resolved\n\nChannel 1: So when\n\nChannel 0: with those\n\nChannel 1: I saw that,\n\nChannel 0: issue.\n\nChannel 1: the update happened, I think, this weekend on Saturday.\n\nChannel 0: Mm-mm. That's correct. And then\n\nChannel 1: Yeah.\n\nChannel 0: it was\n\nChannel 1: Yeah.\n\nChannel 0: polished\n\nChannel 1: So\n\nChannel 0: two days\n\nChannel 1: yeah.\n\nChannel 0: ago. Mhmm.\n\nChannel 1: Yeah. Yeah. So yeah. Since then, it has been working. So yeah.\n\nI just wanted to, like, get reimbursed for that, like, month where it wasn't\n\nChannel 0: Mm-mm.\n\nChannel 1: working.\n\nChannel 0: Understand. So let me see what I can do in reference with this, mister Park. Just give me a minute or two. Okay?\n\nChannel 1: Okay.\n\nChannel 0: Thank you.\n\nChannel 1: Alright. Hello? Hello? Okay.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":1.04,"sentiment":"neutral","sentiment_score":0.2121061384677887},{"text":"Good afternoon.","start":1.04,"end":1.78,"sentiment":"positive","sentiment_score":0.3907839506864548},{"text":"Thank you so much for calling your teleconference.","start":1.8399999,"end":3.78,"sentiment":"positive","sentiment_score":0.6493339240550995},{"text":"How may I help you today?","start":4.0,"end":5.22,"sentiment":"positive","sentiment_score":0.5258092631896337}],"sentiment":"positive","sentiment_score":0.5496000594952527,"channel":0,"num_words":17,"start":0.71999997,"end":5.22},{"sentences":[{"text":"Hi.","start":6.72,"end":7.22,"sentiment":"neutral","sentiment_score":0.012433772906661034},{"text":"I'm calling in regards to my account.","start":8.32,"end":10.48,"sentiment":"neutral","sentiment_score":0.009740344448281186},{"text":"So, like, for the past for the past month, my Internet wasn't working properly.","start":10.48,"end":15.905,"sentiment":"neutral","sentiment_score":-0.23108857337917602},{"text":"And I just wanted to, like, sort that out in terms of the bill because I feel like I shouldn't have to pay if my Internet wasn't working for the last month, and it only started working, I wanna say, like, last weekend.","start":17.565,"end":30.56,"sentiment":"neutral","sentiment_score":-0.2680638207252635}],"sentiment":"neutral","sentiment_score":-0.2258672020684641,"channel":1,"num_words":65,"start":6.72,"end":30.56},{"sentences":[{"text":"I appreciate","start":32.97,"end":33.69,"sentiment":"neutral","sentiment_score":0.25092097371816635}],"sentiment":"neutral","sentiment_score":0.25092097371816635,"channel":0,"num_words":2,"start":32.97,"end":33.69},{"sentences":[{"text":"And","start":33.66,"end":34.16,"sentiment":"neutral","sentiment_score":0.2982437014579773}],"sentiment":"neutral","sentiment_score":0.2982437014579773,"channel":1,"num_words":1,"start":33.66,"end":34.16},{"sentences":[{"text":"your call.","start":33.69,"end":34.51,"sentiment":"neutral","sentiment_score":0.26091860234737396}],"sentiment":"neutral","sentiment_score":0.26091860234737396,"channel":0,"num_words":2,"start":33.69,"end":34.51},{"sentences":[{"text":"yep.","start":35.5,"end":36.0,"sentiment":"neutral","sentiment_score":0.05455554276704788}],"sentiment":"neutral","sentiment_score":0.05455554276704788,"channel":1,"num_words":1,"start":35.5,"end":36.0},{"sentences":[{"text":"Could you give me some details first to pull out your account, please?","start":36.17,"end":39.45,"sentiment":"neutral","sentiment_score":0.029324355606849376},{"text":"In that way, we can sort","start":39.45,"end":40.57,"sentiment":"neutral","sentiment_score":0.0360910010834535}],"sentiment":"neutral","sentiment_score":0.03146119102051383,"channel":0,"num_words":19,"start":36.17,"end":40.57},{"sentences":[{"text":"Yep.","start":40.379997,"end":40.879997,"sentiment":"neutral","sentiment_score":0.04565338045358658}],"sentiment":"neutral","sentiment_score":0.04565338045358658,"channel":1,"num_words":1,"start":40.379997,"end":40.879997},{"sentences":[{"text":"this out.","start":40.57,"end":41.05,"sentiment":"neutral","sentiment_score":0.027333756908774376},{"text":"What is your full name and your phone number?","start":41.05,"end":43.23,"sentiment":"neutral","sentiment_score":0.008500592162211737}],"sentiment":"neutral","sentiment_score":0.011924803934314034,"channel":0,"num_words":11,"start":40.57,"end":43.23},{"sentences":[{"text":"Full name, Parf Khanna.","start":44.155,"end":45.594997,"sentiment":"neutral","sentiment_score":0.005235366872511804},{"text":"Phone number, 0452414700.","start":45.594997,"end":51.774998,"sentiment":"neutral","sentiment_score":0.0072373803704977036}],"sentiment":"neutral","sentiment_score":0.006093372657362904,"channel":1,"num_words":7,"start":44.155,"end":51.774998},{"sentences":[{"text":"Okay.","start":52.955,"end":53.355,"sentiment":"neutral","sentiment_score":0.11388327926397324},{"text":"Thank you so much.","start":53.355,"end":54.475002,"sentiment":"positive","sentiment_score":0.45991548895835876},{"text":"And nice to have you in the line, mister Part.","start":54.475002,"end":56.815002,"sentiment":"positive","sentiment_score":0.46889533996582033},{"text":"So, basically, you're saying that your service is just recently up and running over the weekend.","start":57.435,"end":68.07,"sentiment":"neutral","sentiment_score":-0.014627311727963388}],"sentiment":"neutral","sentiment_score":0.20672456926155475,"channel":0,"num_words":31,"start":52.955,"end":68.07},{"sentences":[{"text":"They were it was working before, but it wasn't working properly because of the geo IP location.","start":68.98,"end":74.075005,"sentiment":"neutral","sentiment_score":-0.2360631788478178},{"text":"So I couldn't use my I couldn't actually use my Internet to do anything because no streaming services would work.","start":74.075005,"end":79.755005,"sentiment":"negative","sentiment_score":-0.3784752652049065},{"text":"I couldn't I couldn't work from home and all that kind of stuff.","start":79.755005,"end":83.755005,"sentiment":"negative","sentiment_score":-0.3645519350583737},{"text":"So it was pretty redundant.","start":83.755005,"end":85.05,"sentiment":"negative","sentiment_score":-0.6068615615367889},{"text":"So I haven't actually used the Internet that much.","start":85.05,"end":87.37,"sentiment":"negative","sentiment_score":-0.44074077407519024}],"sentiment":"negative","sentiment_score":-0.3644176449161023,"channel":1,"num_words":64,"start":68.98,"end":87.37},{"sentences":[{"text":"Like, it's just been like, I've tried to use it, but yeah.","start":87.37,"end":90.65,"sentiment":"neutral","sentiment_score":-0.2636776951452096},{"text":"Like, I wanna say only I think it got fixed, like, a week or two ago or, like yeah.","start":90.65,"end":96.89,"sentiment":"neutral","sentiment_score":-0.06199570666802557},{"text":"But it was down for, like, a whole month pretty much, and I've just had to use mobile data the whole","start":96.89,"end":101.025,"sentiment":"neutral","sentiment_score":-0.3120118322826567}],"sentiment":"neutral","sentiment_score":-0.20950575473789984,"channel":1,"num_words":52,"start":87.37,"end":101.025},{"sentences":[{"text":"I understand that.","start":102.05,"end":103.49,"sentiment":"neutral","sentiment_score":-0.2256030191977819},{"text":"Yeah.","start":103.49,"end":103.99,"sentiment":"neutral","sentiment_score":-0.05862117558717728},{"text":"I was aware with the TOIP","start":105.195,"end":107.535,"sentiment":"neutral","sentiment_score":-0.09160489899416764}],"sentiment":"neutral","sentiment_score":-0.1285059627145529,"channel":0,"num_words":10,"start":102.05,"end":107.535},{"sentences":[{"text":"time.","start":108.625,"end":109.025,"sentiment":"neutral","sentiment_score":-0.0874880999326706}],"sentiment":"neutral","sentiment_score":-0.0874880999326706,"channel":1,"num_words":1,"start":108.625,"end":109.025},{"sentences":[{"text":"issue","start":108.635,"end":109.115,"sentiment":"neutral","sentiment_score":-0.1443658173084259}],"sentiment":"neutral","sentiment_score":-0.1443658173084259,"channel":0,"num_words":1,"start":108.635,"end":109.115},{"sentences":[{"text":"Yep.","start":109.025,"end":109.525,"sentiment":"neutral","sentiment_score":-0.03890485689043999}],"sentiment":"neutral","sentiment_score":-0.03890485689043999,"channel":1,"num_words":1,"start":109.025,"end":109.525},{"sentences":[{"text":"last month.","start":109.115,"end":110.095,"sentiment":"neutral","sentiment_score":-0.061947282403707504},{"text":"And just just to make sure, as of this stage, your service is working fine.","start":110.395004,"end":117.855,"sentiment":"neutral","sentiment_score":0.04595124199986458}],"sentiment":"neutral","sentiment_score":0.03325729795238551,"channel":0,"num_words":17,"start":109.115,"end":117.855},{"sentences":[{"text":"Yeah.","start":119.51,"end":119.83,"sentiment":"neutral","sentiment_score":0.053834136575460434},{"text":"Like, as of like, yesterday was the last time I","start":119.83,"end":122.310005,"sentiment":"neutral","sentiment_score":0.04584915991872549}],"sentiment":"neutral","sentiment_score":0.04657506688751958,"channel":1,"num_words":11,"start":119.51,"end":122.310005},{"sentences":[{"text":"It's","start":122.29,"end":122.53001,"sentiment":"neutral","sentiment_score":0.09011180698871613}],"sentiment":"neutral","sentiment_score":0.09011180698871613,"channel":0,"num_words":1,"start":122.29,"end":122.53001},{"sentences":[{"text":"used it,","start":122.310005,"end":122.630005,"sentiment":"neutral","sentiment_score":0.11041130125522614}],"sentiment":"neutral","sentiment_score":0.11041130125522614,"channel":1,"num_words":2,"start":122.310005,"end":122.630005},{"sentences":[{"text":"back","start":122.53001,"end":122.850006,"sentiment":"neutral","sentiment_score":0.12536385655403137}],"sentiment":"neutral","sentiment_score":0.12536385655403137,"channel":0,"num_words":1,"start":122.53001,"end":122.850006},{"sentences":[{"text":"and it","start":122.630005,"end":122.87,"sentiment":"neutral","sentiment_score":0.10858483240008354}],"sentiment":"neutral","sentiment_score":0.10858483240008354,"channel":1,"num_words":2,"start":122.630005,"end":122.87},{"sentences":[{"text":"to","start":122.850006,"end":123.01,"sentiment":"neutral","sentiment_score":0.10951068252325058}],"sentiment":"neutral","sentiment_score":0.10951068252325058,"channel":0,"num_words":1,"start":122.850006,"end":123.01},{"sentences":[{"text":"was","start":122.87,"end":123.11,"sentiment":"neutral","sentiment_score":0.10358898341655733}],"sentiment":"neutral","sentiment_score":0.10358898341655733,"channel":1,"num_words":1,"start":122.87,"end":123.11},{"sentences":[{"text":"normal.","start":123.01,"end":123.51,"sentiment":"neutral","sentiment_score":0.09457606077194214}],"sentiment":"neutral","sentiment_score":0.09457606077194214,"channel":0,"num_words":1,"start":123.01,"end":123.51},{"sentences":[{"text":"working fine yesterday.","start":123.11,"end":124.17,"sentiment":"neutral","sentiment_score":0.17383266488711038},{"text":"Sorry?","start":124.79,"end":125.29,"sentiment":"neutral","sentiment_score":0.060442037880420685}],"sentiment":"neutral","sentiment_score":0.14548500813543797,"channel":1,"num_words":4,"start":123.11,"end":125.29},{"sentences":[{"text":"Okay.","start":124.850006,"end":125.350006,"sentiment":"neutral","sentiment_score":0.10204000771045683},{"text":"Got it.","start":125.490005,"end":126.05,"sentiment":"neutral","sentiment_score":0.17259395867586136},{"text":"It's back to normal.","start":126.05,"end":127.25,"sentiment":"neutral","sentiment_score":0.2115638479590416}],"sentiment":"neutral","sentiment_score":0.184783330985478,"channel":0,"num_words":7,"start":124.850006,"end":127.25},{"sentences":[{"text":"Yeah.","start":127.03,"end":127.35,"sentiment":"neutral","sentiment_score":0.10205638408660889}],"sentiment":"neutral","sentiment_score":0.10205638408660889,"channel":1,"num_words":1,"start":127.03,"end":127.35},{"sentences":[{"text":"Right?","start":127.25,"end":127.73,"sentiment":"neutral","sentiment_score":0.06286543607711792}],"sentiment":"neutral","sentiment_score":0.06286543607711792,"channel":0,"num_words":1,"start":127.25,"end":127.73},{"sentences":[{"text":"Yeah.","start":127.35,"end":127.85,"sentiment":"neutral","sentiment_score":0.013275044038891792}],"sentiment":"neutral","sentiment_score":0.013275044038891792,"channel":1,"num_words":1,"start":127.35,"end":127.85},{"sentences":[{"text":"You no longer","start":127.73,"end":128.53,"sentiment":"neutral","sentiment_score":-0.044830734531084694}],"sentiment":"neutral","sentiment_score":-0.044830734531084694,"channel":0,"num_words":3,"start":127.73,"end":128.53},{"sentences":[{"text":"Yeah.","start":128.31,"end":128.55,"sentiment":"neutral","sentiment_score":-0.015989143401384354}],"sentiment":"neutral","sentiment_score":-0.015989143401384354,"channel":1,"num_words":1,"start":128.31,"end":128.55},{"sentences":[{"text":"have","start":128.53,"end":128.85,"sentiment":"neutral","sentiment_score":-0.010762488469481468}],"sentiment":"neutral","sentiment_score":-0.010762488469481468,"channel":0,"num_words":1,"start":128.53,"end":128.85},{"sentences":[{"text":"Yeah.","start":128.55,"end":128.63,"sentiment":"neutral","sentiment_score":-0.0093659283593297},{"text":"Yeah.","start":128.63,"end":128.95,"sentiment":"neutral","sentiment_score":-0.006068533286452293}],"sentiment":"neutral","sentiment_score":-0.007717230822890997,"channel":1,"num_words":2,"start":128.55,"end":128.95},{"sentences":[{"text":"any","start":128.85,"end":129.25,"sentiment":"neutral","sentiment_score":-0.009151141159236433}],"sentiment":"neutral","sentiment_score":-0.009151141159236433,"channel":0,"num_words":1,"start":128.85,"end":129.25},{"sentences":[{"text":"Yeah.","start":128.95,"end":129.45,"sentiment":"neutral","sentiment_score":-0.01220922078937292}],"sentiment":"neutral","sentiment_score":-0.01220922078937292,"channel":1,"num_words":1,"start":128.95,"end":129.45},{"sentences":[{"text":"issues.","start":129.25,"end":129.75,"sentiment":"neutral","sentiment_score":-0.03109469823539257}],"sentiment":"neutral","sentiment_score":-0.03109469823539257,"channel":0,"num_words":1,"start":129.25,"end":129.75},{"sentences":[{"text":"Yes.","start":130.97499,"end":131.455,"sentiment":"neutral","sentiment_score":0.02477279305458069}],"sentiment":"neutral","sentiment_score":0.02477279305458069,"channel":1,"num_words":1,"start":130.97499,"end":131.455},{"sentences":[{"text":"Mhmm.","start":131.265,"end":131.765,"sentiment":"neutral","sentiment_score":0.02331535331904888}],"sentiment":"neutral","sentiment_score":0.02331535331904888,"channel":0,"num_words":1,"start":131.265,"end":131.765},{"sentences":[{"text":"Correct.","start":131.455,"end":131.955,"sentiment":"neutral","sentiment_score":0.07232240587472916}],"sentiment":"neutral","sentiment_score":0.07232240587472916,"channel":1,"num_words":1,"start":131.455,"end":131.955},{"sentences":[{"text":"Yeah.","start":132.705,"end":133.105,"sentiment":"neutral","sentiment_score":0.04312984645366669},{"text":"Because we got an update","start":133.105,"end":134.545,"sentiment":"neutral","sentiment_score":0.045204614847898485}],"sentiment":"neutral","sentiment_score":0.04485882011552652,"channel":0,"num_words":6,"start":132.705,"end":134.545},{"sentences":[{"text":"Yes.","start":134.095,"end":134.595,"sentiment":"neutral","sentiment_score":0.04793377593159675}],"sentiment":"neutral","sentiment_score":0.04793377593159675,"channel":1,"num_words":1,"start":134.095,"end":134.595},{"sentences":[{"text":"from our back end that everything","start":134.545,"end":136.945,"sentiment":"neutral","sentiment_score":0.037227339732150234}],"sentiment":"neutral","sentiment_score":0.037227339732150234,"channel":0,"num_words":6,"start":134.545,"end":136.945},{"sentences":[{"text":"Yeah.","start":136.495,"end":136.995,"sentiment":"neutral","sentiment_score":0.06198778748512268}],"sentiment":"neutral","sentiment_score":0.06198778748512268,"channel":1,"num_words":1,"start":136.495,"end":136.995},{"sentences":[{"text":"has been resolved","start":136.945,"end":138.065,"sentiment":"neutral","sentiment_score":0.08341835687557857}],"sentiment":"neutral","sentiment_score":0.08341835687557857,"channel":0,"num_words":3,"start":136.945,"end":138.065},{"sentences":[{"text":"So when","start":137.69499,"end":138.25499,"sentiment":"neutral","sentiment_score":0.03386063128709793}],"sentiment":"neutral","sentiment_score":0.03386063128709793,"channel":1,"num_words":2,"start":137.69499,"end":138.25499},{"sentences":[{"text":"with those","start":138.065,"end":138.625,"sentiment":"neutral","sentiment_score":0.023004472255706787}],"sentiment":"neutral","sentiment_score":0.023004472255706787,"channel":0,"num_words":2,"start":138.065,"end":138.625},{"sentences":[{"text":"I saw that,","start":138.25499,"end":139.055,"sentiment":"neutral","sentiment_score":0.007804632807771365}],"sentiment":"neutral","sentiment_score":0.007804632807771365,"channel":1,"num_words":3,"start":138.25499,"end":139.055},{"sentences":[{"text":"issue.","start":138.625,"end":139.125,"sentiment":"neutral","sentiment_score":-0.013797227293252943}],"sentiment":"neutral","sentiment_score":-0.013797227293252943,"channel":0,"num_words":1,"start":138.625,"end":139.125},{"sentences":[{"text":"the update happened, I think, this weekend on Saturday.","start":139.055,"end":141.635,"sentiment":"neutral","sentiment_score":0.009590807888242934}],"sentiment":"neutral","sentiment_score":0.009590807888242934,"channel":1,"num_words":9,"start":139.055,"end":141.635},{"sentences":[{"text":"Mm-mm.","start":142.38501,"end":142.88501,"sentiment":"neutral","sentiment_score":0.03502315655350685},{"text":"That's correct.","start":142.945,"end":143.66501,"sentiment":"neutral","sentiment_score":0.10331864655017853},{"text":"And then","start":143.66501,"end":144.145,"sentiment":"neutral","sentiment_score":0.04782247543334961}],"sentiment":"neutral","sentiment_score":0.06746108010411263,"channel":0,"num_words":5,"start":142.38501,"end":144.145},{"sentences":[{"text":"Yeah.","start":144.015,"end":144.515,"sentiment":"neutral","sentiment_score":0.05269969254732132}],"sentiment":"neutral","sentiment_score":0.05269969254732132,"channel":1,"num_words":1,"start":144.015,"end":144.515},{"sentences":[{"text":"it was","start":144.145,"end":144.80501,"sentiment":"neutral","sentiment_score":0.040516551584005356}],"sentiment":"neutral","sentiment_score":0.040516551584005356,"channel":0,"num_words":2,"start":144.145,"end":144.80501},{"sentences":[{"text":"Yeah.","start":144.575,"end":144.97499,"sentiment":"neutral","sentiment_score":0.03691275045275688}],"sentiment":"neutral","sentiment_score":0.03691275045275688,"channel":1,"num_words":1,"start":144.575,"end":144.97499},{"sentences":[{"text":"polished","start":144.945,"end":145.445,"sentiment":"neutral","sentiment_score":0.02260206639766693}],"sentiment":"neutral","sentiment_score":0.02260206639766693,"channel":0,"num_words":1,"start":144.945,"end":145.445},{"sentences":[{"text":"So","start":144.97499,"end":145.215,"sentiment":"neutral","sentiment_score":0.024041708558797836}],"sentiment":"neutral","sentiment_score":0.024041708558797836,"channel":1,"num_words":1,"start":144.97499,"end":145.215},{"sentences":[{"text":"two days","start":145.68,"end":146.15999,"sentiment":"neutral","sentiment_score":0.02110170852392912}],"sentiment":"neutral","sentiment_score":0.02110170852392912,"channel":0,"num_words":2,"start":145.68,"end":146.15999},{"sentences":[{"text":"yeah.","start":146.04001,"end":146.54001,"sentiment":"neutral","sentiment_score":0.020045368000864983}],"sentiment":"neutral","sentiment_score":0.020045368000864983,"channel":1,"num_words":1,"start":146.04001,"end":146.54001},{"sentences":[{"text":"ago.","start":146.15999,"end":146.65999,"sentiment":"neutral","sentiment_score":0.019406385719776154},{"text":"Mhmm.","start":148.15999,"end":148.65999,"sentiment":"neutral","sentiment_score":0.025994034484028816}],"sentiment":"neutral","sentiment_score":0.022700210101902485,"channel":0,"num_words":2,"start":146.15999,"end":148.65999},{"sentences":[{"text":"Yeah.","start":149.96,"end":150.04001,"sentiment":"neutral","sentiment_score":0.04022391512989998},{"text":"Yeah.","start":150.04001,"end":150.44,"sentiment":"neutral","sentiment_score":0.04832663014531136},{"text":"So yeah.","start":150.44,"end":151.0,"sentiment":"neutral","sentiment_score":0.04008534923195839},{"text":"Since then, it has been working.","start":151.0,"end":152.62,"sentiment":"neutral","sentiment_score":0.053553628424803414},{"text":"So yeah.","start":153.0,"end":153.72,"sentiment":"neutral","sentiment_score":0.059424204751849174}],"sentiment":"neutral","sentiment_score":0.05074095198263725,"channel":1,"num_words":12,"start":149.96,"end":153.72},{"sentences":[{"text":"I just wanted to, like, get reimbursed for that, like, month where it wasn't","start":153.72,"end":159.96,"sentiment":"neutral","sentiment_score":-0.018666861578822136}],"sentiment":"neutral","sentiment_score":-0.018666861578822136,"channel":1,"num_words":14,"start":153.72,"end":159.96},{"sentences":[{"text":"Mm-mm.","start":159.92,"end":160.42,"sentiment":"neutral","sentiment_score":-0.011354923248291016}],"sentiment":"neutral","sentiment_score":-0.011354923248291016,"channel":0,"num_words":1,"start":159.92,"end":160.42},{"sentences":[{"text":"working.","start":159.96,"end":160.46,"sentiment":"neutral","sentiment_score":0.022041650488972664}],"sentiment":"neutral","sentiment_score":0.022041650488972664,"channel":1,"num_words":1,"start":159.96,"end":160.46},{"sentences":[{"text":"Understand.","start":161.185,"end":161.685,"sentiment":"neutral","sentiment_score":0.05258192867040634},{"text":"So let me see what I can do in reference with this, mister Park.","start":161.905,"end":167.025,"sentiment":"neutral","sentiment_score":0.08018029800483159},{"text":"Just give me a minute or two.","start":167.025,"end":168.545,"sentiment":"neutral","sentiment_score":0.07718978928668159},{"text":"Okay?","start":168.545,"end":169.045,"sentiment":"neutral","sentiment_score":0.0983121395111084}],"sentiment":"neutral","sentiment_score":0.0788585550111273,"channel":0,"num_words":23,"start":161.185,"end":169.045},{"sentences":[{"text":"Okay.","start":170.08499,"end":170.58499,"sentiment":"neutral","sentiment_score":0.23329266905784607}],"sentiment":"neutral","sentiment_score":0.23329266905784607,"channel":1,"num_words":1,"start":170.08499,"end":170.58499},{"sentences":[{"text":"Thank you.","start":171.265,"end":172.08499,"sentiment":"positive","sentiment_score":0.45853352546691895}],"sentiment":"positive","sentiment_score":0.45853352546691895,"channel":0,"num_words":2,"start":171.265,"end":172.08499},{"sentences":[{"text":"Alright.","start":173.31001,"end":173.81001,"sentiment":"neutral","sentiment_score":0.1774010956287384},{"text":"Hello?","start":276.69998,"end":277.19998,"sentiment":"neutral","sentiment_score":0.07162484526634216},{"text":"Hello?","start":279.315,"end":279.815,"sentiment":"neutral","sentiment_score":0.08179723471403122},{"text":"Okay.","start":290.55093,"end":291.05093,"sentiment":"neutral","sentiment_score":-0.08399224281311035}],"sentiment":"neutral","sentiment_score":0.06170773319900036,"channel":1,"num_words":4,"start":173.31001,"end":291.05093}]},"summary":{"result":"success","short":"The customer calls to inquire about their internet service and the agent asks for their account details to check their account. The customer explains that their service wasn't working properly due to geo IP and had to use mobile data instead. The agent confirms that the service is working fine and offers to reimburse the customer for the month of service where it wasn't working properly."},"intents":{"segments":[{"text":"I'm calling in regards to my account. So, like, for the past for the past month, my Internet wasn't working properly. And I just wanted to, like, sort that out in terms of the bill because I feel like I shouldn't have to pay if my Internet wasn't working for the last month, and it only started working, I wanna say, like, last weekend.","start_word":18,"end_word":81,"intents":[{"intent":"Troubleshoot internet issue","confidence_score":0.0047121146}]},{"text":"issues. Yes.","start_word":346,"end_word":347,"intents":[{"intent":"Request clarification on issue","confidence_score":0.000015924052}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2121061384677887},{"text":"Good afternoon. Thank you so much for calling your teleconference. How may I help you today?","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.5681531429290771},{"text":"Hi. I'm calling in regards to my account. So, like, for the past for the past month, my Internet wasn't working properly. And I just wanted to, like, sort that out in terms of the bill because I feel like I shouldn't have to pay if my Internet wasn't working for the last month, and it only started working, I wanna say, like, last weekend. I appreciate And your call. yep. Could you give me some details first to pull out your account, please? In that way, we can sort Yep. this out. What is your full name and your phone number? Full name, Parf Khanna. Phone number, 0452414700. Okay.","start_word":17,"end_word":126,"sentiment":"neutral","sentiment_score":-0.1034158617258072},{"text":"Thank you so much. And nice to have you in the line, mister Part.","start_word":127,"end_word":140,"sentiment":"positive","sentiment_score":0.45691919326782227},{"text":"So, basically, you're saying that your service is just recently up and running over the weekend. They were it was working before, but it wasn't working properly because of the geo IP location.","start_word":141,"end_word":173,"sentiment":"neutral","sentiment_score":-0.13386274874210358},{"text":"So I couldn't use my I couldn't actually use my Internet to do anything because no streaming services would work. I couldn't I couldn't work from home and all that kind of stuff. So it was pretty redundant. So I haven't actually used the Internet that much.","start_word":174,"end_word":220,"sentiment":"negative","sentiment_score":-0.41282689571380615},{"text":"Like, it's just been like, I've tried to use it, but yeah. Like, I wanna say only I think it got fixed, like, a week or two ago or, like yeah. But it was down for, like, a whole month pretty much, and I've just had to use mobile data the whole I understand that. Yeah. I was aware with the TOIP time. issue Yep. last month. And just just to make sure, as of this stage, your service is working fine. Yeah. Like, as of like, yesterday was the last time I It's used it, back and it to was normal. working fine yesterday. Sorry? Okay. Got it. It's back to normal. Yeah. Right? Yeah. You no longer Yeah. have Yeah. Yeah. any Yeah. issues. Yes. Mhmm. Correct. Yeah. Because we got an update Yes. from our back end that everything Yeah. has been resolved So when with those I saw that, issue. the update happened, I think, this weekend on Saturday. Mm-mm. That's correct. And then Yeah. it was Yeah. polished So two days yeah. ago. Mhmm. Yeah. Yeah. So yeah. Since then, it has been working. So yeah. I just wanted to, like, get reimbursed for that, like, month where it wasn't Mm-mm. working. Understand. So let me see what I can do in reference with this, mister Park. Just give me a minute or two. Okay? Okay.","start_word":221,"end_word":451,"sentiment":"neutral","sentiment_score":-0.015269532953933268},{"text":"Thank you.","start_word":452,"end_word":453,"sentiment":"positive","sentiment_score":0.44544893503189087},{"text":"Alright. Hello? Hello? Okay.","start_word":454,"end_word":457,"sentiment":"neutral","sentiment_score":0.11689654737710951}],"average":{"sentiment":"neutral","sentiment_score":-0.04637937852471017}}}}