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Good day. This is Airtel accounts. How may I help you today? Oh, are you looking for our office?\n\nOkay. Our office is just for our provisioning team. That's our headquarters. May I know your concern, please? What's the number?\n\nOh, it's an Indian phone number. Okay. Got it. I'm sorry, but would like to inform you, you have reached Airtel Australia. This is a Internet service provider and a mobile plan services within Australia.\n\nWe don't provide services to any other phone number, and we are a different company from Airtel India. So about your Airtel India, you still needs to contact your local network, which I believe Airtel India. It just so happened to take Airtel, but it's a different entity. We're not affiliated. Yeah.\n\nAlright. Thank you anyway. Have a good one. 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Good day. This is Airtel accounts. How may I help you today?\n\nChannel 1: Hi. How are you? This is Mirada speaking. I'm at your Building 379 Kent State. What level you are in?\n\nChannel 0: Oh, are you looking for our office?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Our office is just for our provisioning team. That's our headquarters. May I know your concern, please?\n\nChannel 1: Well, actually, my SIM card is not working. The Airtel SIM card I'm using from last few years. So,\n\nChannel 0: What's\n\nChannel 1: you know,\n\nChannel 0: the number?\n\nChannel 1: (817) 930-5551.\n\nChannel 0: Oh, it's an Indian phone number.\n\nChannel 1: Yeah. Yeah. Indian phone number.\n\nChannel 0: Okay. Got it. I'm sorry, but would like to inform you, you have reached Airtel Australia.\n\nChannel 1: Yeah.\n\nChannel 0: This is a Internet service provider and a mobile plan services within Australia. We don't provide services to any other phone number, and we are a different company from\n\nChannel 1: Oh,\n\nChannel 0: Airtel India. So about your Airtel India, you still needs to contact your local network,\n\nChannel 1: okay.\n\nChannel 0: which I believe Airtel India.\n\nChannel 1: Oh, okay.\n\nChannel 0: It just\n\nChannel 1: I tried\n\nChannel 0: so happened\n\nChannel 1: to use.\n\nChannel 0: to take Airtel,\n\nChannel 1: Yeah.\n\nChannel 0: but\n\nChannel 1: Yeah.\n\nChannel 0: it's a different entity. We're not affiliated.\n\nChannel 1: Okay. Because I\n\nChannel 0: Yeah.\n\nChannel 1: thought you might Airtel is supporting these things. Okay. Because I was happy. Okay. Somebody's here.\n\nBut okay. All good then. Yeah.\n\nChannel 0: Alright. Thank you anyway. Have a good\n\nChannel 1: Okay,\n\nChannel 0: one.\n\nChannel 1: sir. I guess.\n\nChannel 0: Bye\n\nChannel 1: Yeah. Bye.\n\nChannel 0: bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.32,"sentiment":"neutral","sentiment_score":0.27007925510406494},{"text":"Good day.","start":0.32,"end":0.79999995,"sentiment":"positive","sentiment_score":0.4582046568393707},{"text":"This is Airtel accounts.","start":0.79999995,"end":2.08,"sentiment":"positive","sentiment_score":0.35230814665555954},{"text":"How may I help you today?","start":2.08,"end":3.46,"sentiment":"neutral","sentiment_score":0.3247197816769282}],"sentiment":"positive","sentiment_score":0.3495415265743549,"channel":0,"num_words":13,"start":0.16,"end":3.46},{"sentences":[{"text":"Hi.","start":4.0,"end":4.24,"sentiment":"neutral","sentiment_score":0.10600508749485016},{"text":"How are you?","start":4.24,"end":5.14,"sentiment":"neutral","sentiment_score":0.1018620952963829},{"text":"This is Mirada speaking.","start":5.3599997,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.051209731958806515},{"text":"I'm at your 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customer called Airtel accounts to report that their SIM card is not working on their Building [The State. The agent explains that Airtel is different from Oh, Airtel India and advises the customer to contact their local network. The call ends with the agent thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"This is Airtel accounts. How may I help you today? Hi.","start_word":3,"end_word":13,"intents":[{"intent":"Assist customer","confidence_score":0.0016035116}]},{"text":"I'm at your Building 379 Kent State. What level you are in?","start_word":21,"end_word":32,"intents":[{"intent":"Confirm location","confidence_score":0.0006492465}]},{"text":"(817) 930-5551. Oh, it's an Indian phone number. Yeah.","start_word":83,"end_word":91,"intents":[{"intent":"Provide contact number","confidence_score":0.15370962},{"intent":"Provide phone number","confidence_score":0.0075427485}]},{"text":"I'm sorry, but would like to inform you, you have reached Airtel Australia. Yeah.","start_word":99,"end_word":112,"intents":[{"intent":"Inform about connection","confidence_score":0.004656232}]},{"text":"it's a different entity. We're not affiliated. Okay.","start_word":180,"end_word":187,"intents":[{"intent":"Explain company affiliation","confidence_score":0.00061226124}]},{"text":"Thank you anyway.","start_word":214,"end_word":216,"intents":[{"intent":"Express gratitude","confidence_score":0.18288463}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.27007925510406494},{"text":"Good day. This is Airtel accounts.","start_word":1,"end_word":6,"sentiment":"positive","sentiment_score":0.3891358971595764},{"text":"How may I help you today? Hi. How are you? This is Mirada speaking. I'm at your Building 379 Kent State. What level you are in? Oh, are you looking for our office? Yeah. Okay. Our office is just for our provisioning team. That's our headquarters. May I know your concern, please? Well, actually, my SIM card is not working. The Airtel SIM card I'm using from last few years. So, What's you know, the number? (817) 930-5551. Oh, it's an Indian phone number. Yeah. Yeah. Indian phone number. Okay. Got it. I'm sorry, but would like to inform you, you have reached Airtel Australia. Yeah. This is a Internet service provider and a mobile plan services within Australia. We don't provide services to any other phone number, and we are a different company from Oh, Airtel India. So about your Airtel India, you still needs to contact your local network, okay. which I believe Airtel India. Oh, okay. It just I tried so happened to use. to take Airtel, Yeah. but Yeah. it's a different entity. We're not affiliated. Okay. Because I Yeah. thought you might Airtel is supporting these things. Okay. Because I was happy. Okay. Somebody's here. But okay. All good then. Yeah. Alright.","start_word":7,"end_word":213,"sentiment":"neutral","sentiment_score":-0.017150098457932472},{"text":"Thank you anyway.","start_word":214,"end_word":216,"sentiment":"positive","sentiment_score":0.43007463216781616},{"text":"Have a good Okay, one. sir. I guess. Bye Yeah. Bye. bye.","start_word":217,"end_word":228,"sentiment":"neutral","sentiment_score":0.1780611276626587}],"average":{"sentiment":"neutral","sentiment_score":0.013700050991619013}}}}