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it okay if I give you a callback shortly?","start":194.905,"end":197.805,"sentiment":"neutral","sentiment_score":0.0932682678103447},{"text":"We'll just confirm this one to our accounts department if the payment has been reflected, and I get back or our accounts or our accounts department will give you a callback instead of me.","start":198.025,"end":212.28,"sentiment":"neutral","sentiment_score":0.04040475184207454},{"text":"Within can you give us thirty minutes?","start":214.275,"end":217.175,"sentiment":"neutral","sentiment_score":-0.014298594955887114},{"text":"Yeah.","start":218.83499,"end":219.155,"sentiment":"neutral","sentiment_score":0.1169288158416748},{"text":"Okay then.","start":219.155,"end":219.97499,"sentiment":"neutral","sentiment_score":0.1867760568857193}],"sentiment":"neutral","sentiment_score":0.049941388993627496,"num_words":54,"start":194.905,"end":219.97499},{"sentences":[{"text":"We'll give you a 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Hi. My name is Neymar, and I had originally like, a few days ago, they said they were gonna cancel my service. Yeah. Yeah. Yeah. And then I spoke with you guys, and then you said it was fine. I can pay, like I said I was gonna pay today, but it, like, was scheduled for tomorrow just in case for time. Okay. So my Internet was going to get cut off, but I called you guys, yeah, to confirm when I was gonna pay. And I said I was gonna pay by tomorrow, Thursday. And yeah. Sure. Neymar. Mhmm. Correct. Thank you. Are you going home, John? You going home? You going home? Oh, now? Oh, you're finishing at five? I finished at six. That's okay. Yeah. Good over time. See you. Okay. Hi. Yeah. I'm not sure. Yeah. I'm not sure why because I called you guys and oh, I know it's suspended. Yeah. But because she said that she was gonna get it disconnected, but I told her I can pay by Thursday. Oh, September 4. Because I already made the payment, and it's been taken out of my bank. But for some reason, I yeah. Like, maybe maybe, like, an hour an hour ago. Yeah. But for some reason, I didn't get, like, a confirmation. It said like, on the page, it said there was a problem or something, but I checked my bank and the money was gone. Yeah. Yeah. No worries. Yeah. What time? You know how long that'll be? Yeah. That's fine. Thank you. Thank you. 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Maureen. Hi. My name is Neymar, and I had originally like, a few days ago, they said they were gonna cancel my service. Yeah. Yeah.\n\nYeah. And then I spoke with you guys, and then you said it was fine. I can pay, like I said I was gonna pay today, but it, like, was scheduled for tomorrow just in case for time. Okay. So my Internet was going to get cut off, but I called you guys, yeah, to confirm when I was gonna pay.\n\nAnd I said I was gonna pay by tomorrow, Thursday. And yeah. Sure. Neymar. Mhmm.\n\nCorrect. Thank you. Are you going home, John? You going home? You going home?\n\nOh, now? Oh, you're finishing at five? I finished at six. That's okay. Yeah.\n\nGood over time. See you. Okay. Hi. Yeah.\n\nI'm not sure. Yeah. I'm not sure why because I called you guys and oh, I know it's suspended. Yeah. But because she said that she was gonna get it disconnected, but I told her I can pay by Thursday.\n\nOh, September 4. Because I already made the payment, and it's been taken out of my bank. But for some reason, I yeah. Like, maybe maybe, like, an hour an hour ago. Yeah.\n\nBut for some reason, I didn't get, like, a confirmation. It said like, on the page, it said there was a problem or something, but I checked my bank and the money was gone. Yeah. Yeah. No worries.\n\nYeah. What time? You know how long that'll be? Yeah. That's fine.\n\nThank you. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, Maureen.","start":6.64,"end":7.54,"sentiment":"neutral","sentiment_score":0.18512845039367676},{"text":"Hi.","start":8.16,"end":8.66,"sentiment":"neutral","sentiment_score":-0.03968464583158493},{"text":"My name is Neymar, and I had originally like, a few days ago, they said they were gonna cancel my service.","start":8.88,"end":15.875,"sentiment":"neutral","sentiment_score":-0.16564501573642096},{"text":"Yeah.","start":23.135,"end":23.635,"sentiment":"neutral","sentiment_score":-0.03925475105643272},{"text":"Yeah.","start":23.695,"end":24.015,"sentiment":"neutral","sentiment_score":-0.002438772469758987}],"sentiment":"neutral","sentiment_score":-0.12267948457827935,"num_words":26,"start":6.64,"end":24.015},{"sentences":[{"text":"Yeah.","start":24.015,"end":24.255001,"sentiment":"neutral","sentiment_score":0.02684483490884304},{"text":"And then I spoke with you guys, and then you said it was 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Good afternoon. This is Maureen from Airtel tech support. How\n\nChannel 1: Hi,\n\nChannel 0: can\n\nChannel 1: Maureen.\n\nChannel 0: I assist you? Mhmm.\n\nChannel 1: Hi. My name is Neymar, and I\n\nChannel 0: Mhmm.\n\nChannel 1: had originally like, a few days ago, they said they were gonna cancel my service.\n\nChannel 0: You spoke with other representative before?\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: That\n\nChannel 1: And then\n\nChannel 0: you\n\nChannel 1: I\n\nChannel 0: want\n\nChannel 1: spoke\n\nChannel 0: to get\n\nChannel 1: with you guys, and then you said it was fine. I can pay, like I said I was gonna pay today, but it, like, was scheduled for tomorrow just in case for time.\n\nChannel 0: up? Sorry. What is your concern again?\n\nChannel 1: Okay. So my Internet was going to get cut off, but I called you guys,\n\nChannel 0: Mhmm. To confirm the time.\n\nChannel 1: yeah, to confirm when I was gonna pay. And I said I was gonna pay by tomorrow, Thursday.\n\nChannel 0: Okay.\n\nChannel 1: And\n\nChannel 0: Is it okay if I put you on hold? Let me just check your account.\n\nChannel 1: yeah. Sure.\n\nChannel 0: Yeah. Am I speaking with Nima\n\nChannel 1: Neymar.\n\nChannel 0: Coco?\n\nChannel 1: Mhmm. Correct.\n\nChannel 0: Okay. You can hang on.\n\nChannel 1: Thank you. Are you going home, John? You going home? You going home? Oh, now?\n\nOh, you're finishing at five? I finished at six. That's okay. Yeah. Good over time.\n\nSee you. Okay.\n\nChannel 0: Hello, Neema?\n\nChannel 1: Hi.\n\nChannel 0: Yes. Thank you for waiting. So upon checking your account, your account is suspended\n\nChannel 1: Yeah.\n\nChannel 0: due\n\nChannel 1: I'm not\n\nChannel 0: to\n\nChannel 1: sure.\n\nChannel 0: a billing issue. Yeah?\n\nChannel 1: Yeah. I'm not sure why because I called you guys and oh, I know it's suspended. Yeah. 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Yeah.\n\nChannel 0: and I\n\nChannel 1: No\n\nChannel 0: get\n\nChannel 1: worries.\n\nChannel 0: back\n\nChannel 1: Yeah. What\n\nChannel 0: or\n\nChannel 1: time?\n\nChannel 0: our accounts or our accounts department will give you a callback\n\nChannel 1: You know how long\n\nChannel 0: instead\n\nChannel 1: that'll\n\nChannel 0: of\n\nChannel 1: be?\n\nChannel 0: me. Within can you give us thirty minutes?\n\nChannel 1: Yeah. That's fine.\n\nChannel 0: Yeah. Okay then.\n\nChannel 1: Thank you.\n\nChannel 0: We'll give you a callback. Thank\n\nChannel 1: Thank you.\n\nChannel 0: you. Bye\n\nChannel 1: Bye bye.\n\nChannel 0: for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.32,"sentiment":"neutral","sentiment_score":0.14841744303703308},{"text":"Good afternoon.","start":2.32,"end":3.1399999,"sentiment":"positive","sentiment_score":0.35351940989494324},{"text":"This is Maureen from Airtel tech 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The representative, Maureen, informed her that her account is suspended due to a billing issue and that she will call her accounts department to confirm the payment. The customer agreed to a callback and the call ended."},"intents":{"segments":[{"text":"I had originally like, a few days ago, they said they were gonna cancel my service. You spoke with other representative before? Yeah.","start_word":25,"end_word":47,"intents":[{"intent":"Confirm service cancellation","confidence_score":0.02132088}]},{"text":"It was noted here that you promised to make a payment on September 4, which is Friday.","start_word":271,"end_word":287,"intents":[{"intent":"Make payment","confidence_score":0.063949384},{"intent":"Confirm payment","confidence_score":0.8725351}]},{"text":"I checked my bank and the money was gone. Great. Okay.","start_word":351,"end_word":361,"intents":[{"intent":"Dial bank","confidence_score":0.00007818927}]},{"text":"Is it okay if I give you a callback shortly?","start_word":362,"end_word":371,"intents":[{"intent":"Schedule callback","confidence_score":0.08592885}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.14841744303703308},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.3484794795513153},{"text":"This is Maureen from Airtel tech support. How Hi, can I Maureen. assist you? Mhmm. Hi. My name is Neymar, and Mhmm. I had originally like, a few days ago, they said they were gonna cancel my service. You spoke with other representative before? Yeah. Yeah. Yeah. That And then you I want spoke to get with you guys, and then you said it was fine. I can pay, like I said I was gonna pay today, but it, like, was scheduled for tomorrow just in case for time. up? Sorry. What is your concern again? Okay. So my Internet was going to get cut off, but I called you guys, Mhmm. To confirm the time. yeah, to confirm when I was gonna pay. And I said I was gonna pay by tomorrow, Thursday. Okay. And Is it okay if I put you on hold? Let me just check your account. yeah. Sure. Yeah. Am I speaking with Nima Neymar. Coco? Mhmm. Correct. Okay. You can hang on. Thank you. Are you going home, John? You going home? You going home? Oh, now? Oh, you're finishing at five? I finished at six. That's okay. Yeah.","start_word":3,"end_word":197,"sentiment":"neutral","sentiment_score":-0.007429020013660192},{"text":"Good over time.","start_word":198,"end_word":200,"sentiment":"positive","sentiment_score":0.36282631754875183},{"text":"See you. Okay. Hello, Neema? Hi. Yes. Thank you for waiting. So upon checking your account, your account is suspended Yeah. due I'm not to sure. a billing issue. Yeah? Yeah. I'm not sure why because I called you guys and oh, I know it's suspended. Yeah. But Yeah. because she Mhmm. said that she was gonna get it disconnected, but I told her I can pay by Thursday. Yeah. It was noted here that you promised to make a payment on September 4, which is Friday. Oh, September 4. Because I already Yeah. made the payment, and it's been taken out of my bank. But Today. for some reason, I yeah. Like, maybe maybe, like, an hour an hour ago. Mhmm. Okay. Yeah. But for some reason, I didn't get, like, a confirmation. It said like, on the page, it said there was a problem or something, but Okay. I checked my bank and the money was gone. Great. Okay. Is it okay if I give you a callback shortly? We'll just confirm this one to our accounts department if the payment has been reflected, Yeah. Yeah. and I No get worries. back Yeah. What or time? our accounts or our accounts department will give you a callback You know how long instead that'll of be? me. Within can you give us thirty minutes? Yeah. That's fine. Yeah. 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