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You're out. Hi. How are you? Good.\n\nThank you. I can't get the pass there's no password on the back of the mode the router that you guys sent. Where the where the password should go, it's empty. Absolutely. Yeah.\n\nYeah. I'm at home now. Thank you. Yep. Okay.\n\nThank you. You too. 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walk you through and assist you real time.","start":102.34,"end":112.645,"sentiment":"neutral","sentiment_score":0.07108892968722752}],"sentiment":"neutral","sentiment_score":0.06397104937885259,"channel":0,"num_words":37,"start":101.53999,"end":112.645},{"sentences":[{"text":"Okay.","start":112.94494,"end":113.26494,"sentiment":"neutral","sentiment_score":0.1734730899333954},{"text":"Thank you.","start":113.26494,"end":114.08494,"sentiment":"neutral","sentiment_score":0.3240173012018204}],"sentiment":"neutral","sentiment_score":0.2738358974456787,"channel":1,"num_words":3,"start":112.94494,"end":114.08494},{"sentences":[{"text":"You're welcome.","start":114.465,"end":115.204994,"sentiment":"positive","sentiment_score":0.40805718302726746},{"text":"Have a good one.","start":115.265,"end":116.145,"sentiment":"positive","sentiment_score":0.48919110000133514},{"text":"Bye","start":116.145,"end":116.384995,"sentiment":"neutral","sentiment_score":0.18291056156158447}],"sentiment":"positive","sentiment_score":0.42225561823163715,"channel":0,"num_words":7,"start":114.465,"end":116.384995},{"sentences":[{"text":"You","start":116.30493,"end":116.62493,"sentiment":"neutral","sentiment_score":0.19303248822689056}],"sentiment":"neutral","sentiment_score":0.19303248822689056,"channel":1,"num_words":1,"start":116.30493,"end":116.62493},{"sentences":[{"text":"bye.","start":116.384995,"end":116.884995,"sentiment":"neutral","sentiment_score":0.17693910002708435}],"sentiment":"neutral","sentiment_score":0.17693910002708435,"channel":0,"num_words":1,"start":116.384995,"end":116.884995},{"sentences":[{"text":"too.","start":116.62493,"end":116.86494,"sentiment":"neutral","sentiment_score":0.1370551437139511},{"text":"Bye.","start":116.86494,"end":117.36494,"sentiment":"neutral","sentiment_score":0.07165929675102234}],"sentiment":"neutral","sentiment_score":0.10435722023248672,"channel":1,"num_words":2,"start":116.62493,"end":117.36494}]},"summary":{"result":"success","short":"The customer, Ashley, is having trouble with her router password and is speaking with agent Sarah Tel. Sarah explains that the password is empty and offers to transfer her to a tech representative who will call her back after five minutes to help with the issue. The call ends with both parties saying goodbye."},"intents":{"segments":[{"text":"I can't get the pass there's no password on the back of the mode the router that you guys sent.","start_word":31,"end_word":50,"intents":[{"intent":"Disconnect router","confidence_score":0.00014522772}]},{"text":"Are you already at home? Yeah.","start_word":80,"end_word":85,"intents":[{"intent":"Check home","confidence_score":0.15331684}]},{"text":"Let me just go ahead and check if one of our tech rep is available. If they are not engaged in a call, in that way, I can transfer you so they could assist you real time since you're already at home. Thank you.","start_word":95,"end_word":138,"intents":[{"intent":"Transfer call","confidence_score":0.8183412},{"intent":"Assist with real-time assistance","confidence_score":0.13397437}]}]},"sentiments":{"segments":[{"text":"Hi. Take Good your afternoon. rubbish. This You're out. is Sarah Tel accounts. How may I help you today? Hi. How are you?","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.13937750458717346},{"text":"I'm good.","start_word":23,"end_word":24,"sentiment":"positive","sentiment_score":0.4179824292659759},{"text":"How about yourself?","start_word":25,"end_word":27,"sentiment":"neutral","sentiment_score":0.2993551194667816},{"text":"Good.","start_word":28,"end_word":28,"sentiment":"positive","sentiment_score":0.35701942443847656},{"text":"Thank you. I can't get the pass there's no password on the back of the mode the router that you guys sent. Where Oh, the I'm where speak the password should go, it's empty. I got it. I'm speaking to miss, Ashley Absolutely. Ferguson. Yeah. Oh, yeah. So let me check. Are you already at home? Yeah. I'm at home now. Okay. Thank you so much. Let me just go ahead and check if one of our tech rep is available. If they are not engaged in a call, in that way, I can transfer you so they could assist you real time since you're already at home. Thank you. Thank you so much. One moment.","start_word":29,"end_word":144,"sentiment":"neutral","sentiment_score":-0.020815905183553696},{"text":"Thank you so much for patiently waiting on the line, Ashley.","start_word":145,"end_word":155,"sentiment":"positive","sentiment_score":0.3645785450935364},{"text":"I'm Yep. so sorry. The tech rep is still engaged on a call, but she mentioned she will be available after five minutes, and then she will call you back to walk you through and assist you real time. Okay. Thank you.","start_word":156,"end_word":197,"sentiment":"neutral","sentiment_score":0.07703034579753876},{"text":"You're welcome. Have a good one.","start_word":198,"end_word":203,"sentiment":"positive","sentiment_score":0.44179224967956543},{"text":"Bye You bye. too. Bye.","start_word":204,"end_word":208,"sentiment":"neutral","sentiment_score":0.150027796626091}],"average":{"sentiment":"neutral","sentiment_score":0.07251537586080617}}}}