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I know that you spoke with my colleague, Samantha, not too long ago about canceling this morning's appointment. And I I just wanted to give you a quick call. And when you're ready, I understand today's not the day. I'd be more than happy to come to your house if that's a little bit easier for you guys, and I can come and meet you at your house or a local coffee shop if that's if you're more comfortable with that, to come and have a chat with you both. Oh, no. Of course. Well, that's okay. Well, did did you want me to like, if you guys are free this afternoon, I could I could come to you guys. Would that be a little bit easier so that way it's not so stressful? Because I I understand that you have a an unfortunate prognosis. Our our our initial consultation is completely free. So it it even if I even if I come to you, it's completely free. And I I specialize in specialty care cases and in insurance claims, and, honestly, it would be my pleasure to come out to you guys. I'm not trying to not trying to force you. Yeah. Yeah. Absolutely. If if you still wanted to come in at, like, 11:00 or or or anything like that, I'd be more than happy to meet with you then. That would be okay. Yeah. Yeah. That's fine. And if you wanna give me a call, and when when you come into, like, the the into the, like, office, like, if you call in, just ask for myself, Larissa. The team will pop you through to me, and and I'm happy to have a chat. And like I said, I can come out to you guys or or if if you wanna still come into the office, you can come into the office. I can make you a nice coffee, and we can sit down and have a chat. It's overwhelming. I know. Yeah. Absolutely. No problem. Just give me a call, and I'd I'd be still happy to meet with you. That's okay. I'll we'll speak soon. 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My name is Larissa from Ovid Financial. How are you going? Yep. Good.\n\nI was just giving you a call. I know that you spoke with my colleague, Samantha, not too long ago about canceling this morning's appointment. And I I just wanted to give you a quick call. And when you're ready, I understand today's not the day. I'd be more than happy to come to your house if that's a little bit easier for you guys, and I can come and meet you at your house or a local coffee shop if that's if you're more comfortable with that, to come and have a chat with you both.\n\nOh, no. Of course. Well, that's okay. Well, did did you want me to like, if you guys are free this afternoon, I could I could come to you guys. Would that be a little bit easier so that way it's not so stressful?\n\nBecause I I understand that you have a an unfortunate prognosis. Our our our initial consultation is completely free. So it it even if I even if I come to you, it's completely free. 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I'm okay. Yes. It's not a problem about the going with my husband. It's just messed up my deal about going there.\n\nI'm I'm not a well person. I think my my husband, and I'm I'm so worried about that. We have missed appointment, you know, packing and a a missed time to walk somewhere, and it just jerks me out. I don't wanna talk to my effort. And then in the end, if we can't afford too much space, then it's our, you know, wasting your time, stuff like that.\n\nWe I know. I understand that. But your time Yeah. Yeah. So this morning, are you are you still no.\n\nBut I'm an I understand you tried to help us. I do understand, and I would appreciate that. It is more like you're still free after in about about half an hour. Yeah. Yeah.\n\nOkay. I come I am I was to upstairs when I have for a walk. I come back and and talk to Robert. Yep. Yep.\n\nYeah. Yeah. I'm ready to go. It's just like it's just anyway. Yeah.\n\nAlright. I see you a bit lighter. Yeah. Thank you. 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My name is Larissa from Ovid Financial. How are you going?\n\nChannel 1: Hello? I'm okay.\n\nChannel 0: Yep. Good. I was just giving you a call. I know that you spoke with my colleague, Samantha, not too long ago about canceling this morning's appointment.\n\nChannel 1: Yes.\n\nChannel 0: And I I just wanted to give you a quick call. And when you're ready, I understand today's not the day. I'd be more than happy to come to your house if that's a little bit easier for you guys, and I can come and meet you at your house or a local coffee shop if that's if you're more comfortable with that, to come and have a chat with you both.\n\nChannel 1: It's not a problem about the going with my husband. It's just messed up my deal about going there. I'm I'm not a well person. I think my my husband, and I'm I'm so worried about that. We have missed appointment, you know, packing and a a missed time to walk somewhere, and it just jerks me\n\nChannel 0: Oh, no. Of course. 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The customer is hesitant but agrees to the appointment. The representative assures the customer that the appointment is completely free and that they will be meeting with the customer later."},"intents":{"segments":[{"text":"But your even time if I even if I come to you, it's completely free. And I I specialize in specialty care cases and in insurance claims, and, honestly, it would be my pleasure to come out to you guys. Yeah.","start_word":277,"end_word":317,"intents":[{"intent":"Offer assistance","confidence_score":0.004134656},{"intent":"Provide assistance","confidence_score":0.009133191},{"intent":"Offer assistance","confidence_score":0.06139029}]},{"text":"But your even time if I even if I come to you, it's completely free. And I I specialize in specialty care cases and in insurance claims, and, honestly, it would be my pleasure to come out to you guys. Yeah. Yeah.","start_word":277,"end_word":318,"intents":[{"intent":"Offer discussion","confidence_score":0.0014365491}]},{"text":"I do understand, and I would appreciate that. It is more like you're still free after in about about half an hour. Yeah.","start_word":346,"end_word":368,"intents":[{"intent":"Express gratitude","confidence_score":0.1391162}]},{"text":"It is more like you're still free after in about about half an hour. Yeah.","start_word":354,"end_word":368,"intents":[{"intent":"Offer flexibility","confidence_score":0.010926219}]},{"text":"If if you still wanted to come in at, like, 11:00 or or or anything like that, I'd be more Yeah.","start_word":371,"end_word":391,"intents":[{"intent":"Specify meeting time","confidence_score":0.0007814043}]}]},"sentiments":{"segments":[{"text":"Hi, Robert. My name is Larissa from Ovid Financial. How are you going? Hello? I'm okay. 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So I it understand it that.","start_word":259,"end_word":275,"sentiment":"neutral","sentiment_score":0.028200699016451836},{"text":"But your even time if I even if I come to you, it's completely free. And I I specialize in specialty care cases and in insurance claims, and, honestly, it would be my pleasure to come out to you guys.","start_word":276,"end_word":315,"sentiment":"positive","sentiment_score":0.5024089217185974},{"text":"Yeah. Yeah. So this morning, I'm not are trying you to not are trying you to still force you. no. But I'm an I understand you tried to help us. I do understand, and I would appreciate that. It is more like you're still free after in about about half an hour. Yeah. Yeah. Absolutely. If if you still wanted to come in at, like, 11:00 or or or anything like that, I'd be more Yeah. than happy to meet with Yeah. Okay. I come I am I was to upstairs when I have you for then. a walk. That would be I okay. come Yeah. back and and talk to Robert. Yeah. That's fine. 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