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Good to hear, mate. Good to hear. We're a bit worried about you. That's for sure. Mate, I've cool. Cool. I've got you booked in for just a quick catch up just regarding the the health and the insurances because I mean, make sure your soup is nice and safe as well. Have you got five minutes for me? Easy done. Just as usual, calls are recorded for training and quality purposes, and I'm registered with Asica's adviser 1273105. Are you okay to confirm your date of birth and address for me for security purposes? Mhmm. You're a legend as always, Ross. Mate, did you want me to put in place any, like, security question for you? Are you happy to go through that three point check next time as well? Easy done. Easy done. Mate, where we left off, I had a bit of a chat to you just before Christmas. You had some test results coming back, CT scans, MRIs, all that fun stuff. So we had a bit of a pause on, like, insurance applications because there was a bit of a worry there. So I wanted to just have a quick catch up with you if that's okay. So when it comes to, like, the results of all of that, we can kind of reattempt things depending on how things are going. I know when I spoke to you, your main worry that your doctor was talking about was changing some medications because he thinks that maybe the medication at the time was causing a bit of blood in the urine, that kind of thing. What ended up happening with all of the tests after that? How did it go? Yep. Okay. Okay. So nothing came up of it. We were we were worried when an insurer calls you and said, hey. Something's come up in a test. Tell your client to talk to their doctor. We were like, oh my god. What is it? Is it is it cancer or something? Has something serious happened? Like, is it is it all okay? Cool. Cool. Well, mate, it's it's up to you. Like, one of the things I need to do is you've still got a little bit of your insurances sitting with ART. And when your new policy was gonna go in force, we were gonna kind of replace it and finish moving the money across, but we don't wanna do that and leave you unprotected if we can't get the policy in place, if that makes sense. Sorry. Can you repeat that for me, mate? What what does it matter? Yeah. So, well, $90 of life in TBD there. Do you want us to try and rego through and get that income protection and life insurance all set up, or do you think it's not not worth it? It's not gonna go through? What are your thoughts so far? Yeah. Yep. Yeah. So one thing that I need to be careful with is I I don't want your if it doesn't go through and it doesn't get across the line, I don't want your $90 of cover that you've got to just, like, disappear in the background. It's safe for a few months, but it's good just to keep it keep it there for the time being. If you're comfortable, there's literally, like, a sixty seconds online push point for ART, and they won't close your insurances down. Are you okay to do that for me just in the interim? Awesome. I'll send you, like, a text and an email with some quick instructions. But, literally, on their website, if you put in your member number, name, date of birth, address, and hit submit for this opt in form, they won't cancel it in the background, and it's nice and safe. It's that easy. Just because your contributions have come into your new hub account, that's great. We've been getting a little bit of growth out of the super, which is good even though the market's on fire and the world's blowing up. So that's not too too bad. But in the interim, it's just trying to reattempt the insurance side. So there's two options. If you're comfortable, we can reapply for it and see what happens when they go through those medical reports with the doctor again. Or if you wanted to send those reports through to us, we can do a bit of an anonymous analysis, few phone calls around to see what may come of it. I'm happy to be guided by you. Yeah. Because a couple of things I'm thinking is when we go to put through that application, they've already got there that there was the the BMI, the blood pressure, and the abnormal test results. Now if that then comes back with an updated report saying you've had all the scans, you've changed your medication, blood pressure is now under control, that looks a lot better. If there's a new diagnosis and they've given you a condition or something, that's gonna be a problem. Okay? So but do you reckon it'll be possible to obtain those? Because when we go through the application, they will send off a doctor's request, a PMA, through the MediBridge service, and they will do all that in the background without you or me. It'll just go from the insurer to the doctor. Are you okay for them to do that, or would you prefer to try and just get the results from the doctor? Okay. Cool. Cool. Yeah. We can give it a go. I'll send you those instructions just to for that one quick form, sixty seconds with ART. Can I or, actually, while I do have you, have you had any major changes in the last three months with work or anything? K. So when we were looking at it, like, I just need to make sure I'm not too far out of date with anything. You got your mortgage there. That was about $2.60. You're still production manager about 176,000. Yep. So we were applying for 600 thou of life and disability and some income protection. Your birthday is literally in a month. So we need to get that application through before that because that will make your price jump up if it goes past your next birthday. So are you okay for me to book you in to go through that application with Jack again for twenty minutes or so in the next week or two? You're an absolute star and a legend, and we appreciate you over here at. Mate, you're a legend to work with. What's a good day and time for you? I'm gonna make sure somebody is available for you. Wednesday or Thursday. Can I lock in a tentative time, and then we'll send you a text beforehand to to clarify? I'm assuming you're not on daylight savings or anything like that anymore. That should have all ended for everybody. Beautiful. Beautiful. So same time as us. What would be a good time on Wednesday to try you? Anytime Wednesday and Thursday. Awesome. Awesome. Awesome. Alright. I will get someone to give you a buzz Wednesday, Thursday. We'll shoot it through for another one. We'll even call the underwriters and let them know that you've had your test results and things have improved since then if they could please kind of fast track it a little bit. And if you can do that quick sixty second form for me, that would be fantastic. Awesome. Any questions for me so far? Amazing. Other than that, if we get that across the line in a couple of months' time, we'll be doing a bit of a review with you, letting you know how it's all going. And if there's anything else you need, you let us know. Awesome, Ross. I'll talk to you soon, Thanks, mate. 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day, Ross. It's Tommy here from Mokeview, mate. How have you been? Living the dream so far. It's been a fantastic few months starting the year, mate.\n\nHow was your New Year's and everything? Good to hear, mate. Good to hear. We're a bit worried about you. That's for sure.\n\nMate, I've cool. Cool. I've got you booked in for just a quick catch up just regarding the the health and the insurances because I mean, make sure your soup is nice and safe as well. Have you got five minutes for me? Easy done.\n\nJust as usual, calls are recorded for training and quality purposes, and I'm registered with Asica's adviser 1273105. Are you okay to confirm your date of birth and address for me for security purposes? Mhmm. You're a legend as always, Ross. Mate, did you want me to put in place any, like, security question for you?\n\nAre you happy to go through that three point check next time as well? Easy done. Easy done. Mate, where we left off, I had a bit of a chat to you just before Christmas. You had some test results coming back, CT scans, MRIs, all that fun stuff.\n\nSo we had a bit of a pause on, like, insurance applications because there was a bit of a worry there. So I wanted to just have a quick catch up with you if that's okay. So when it comes to, like, the results of all of that, we can kind of reattempt things depending on how things are going. I know when I spoke to you, your main worry that your doctor was talking about was changing some medications because he thinks that maybe the medication at the time was causing a bit of blood in the urine, that kind of thing. What ended up happening with all of the tests after that?\n\nHow did it go? Yep. Okay. Okay. So nothing came up of it.\n\nWe were we were worried when an insurer calls you and said, hey. Something's come up in a test. Tell your client to talk to their doctor. We were like, oh my god. What is it?\n\nIs it is it cancer or something? Has something serious happened? Like, is it is it all okay? Cool. Cool.\n\nWell, mate, it's it's up to you. Like, one of the things I need to do is you've still got a little bit of your insurances sitting with ART. And when your new policy was gonna go in force, we were gonna kind of replace it and finish moving the money across, but we don't wanna do that and leave you unprotected if we can't get the policy in place, if that makes sense. Sorry. Can you repeat that for me, mate?\n\nWhat what does it matter? Yeah. So, well, $90 of life in TBD there. Do you want us to try and rego through and get that income protection and life insurance all set up, or do you think it's not not worth it? It's not gonna go through?\n\nWhat are your thoughts so far? Yeah. Yep. Yeah. So one thing that I need to be careful with is I I don't want your if it doesn't go through and it doesn't get across the line, I don't want your $90 of cover that you've got to just, like, disappear in the background.\n\nIt's safe for a few months, but it's good just to keep it keep it there for the time being. If you're comfortable, there's literally, like, a sixty seconds online push point for ART, and they won't close your insurances down. Are you okay to do that for me just in the interim? Awesome. I'll send you, like, a text and an email with some quick instructions.\n\nBut, literally, on their website, if you put in your member number, name, date of birth, address, and hit submit for this opt in form, they won't cancel it in the background, and it's nice and safe. It's that easy. Just because your contributions have come into your new hub account, that's great. We've been getting a little bit of growth out of the super, which is good even though the market's on fire and the world's blowing up. So that's not too too bad.\n\nBut in the interim, it's just trying to reattempt the insurance side. So there's two options. If you're comfortable, we can reapply for it and see what happens when they go through those medical reports with the doctor again. Or if you wanted to send those reports through to us, we can do a bit of an anonymous analysis, few phone calls around to see what may come of it. I'm happy to be guided by you.\n\nYeah. Because a couple of things I'm thinking is when we go to put through that application, they've already got there that there was the the BMI, the blood pressure, and the abnormal test results. Now if that then comes back with an updated report saying you've had all the scans, you've changed your medication, blood pressure is now under control, that looks a lot better. If there's a new diagnosis and they've given you a condition or something, that's gonna be a problem. Okay?\n\nSo but do you reckon it'll be possible to obtain those? Because when we go through the application, they will send off a doctor's request, a PMA, through the MediBridge service, and they will do all that in the background without you or me. It'll just go from the insurer to the doctor. Are you okay for them to do that, or would you prefer to try and just get the results from the doctor? Okay.\n\nCool. Cool. Yeah. We can give it a go. I'll send you those instructions just to for that one quick form, sixty seconds with ART.\n\nCan I or, actually, while I do have you, have you had any major changes in the last three months with work or anything? K. So when we were looking at it, like, I just need to make sure I'm not too far out of date with anything. You got your mortgage there. That was about $2.60.\n\nYou're still production manager about 176,000. Yep. So we were applying for 600 thou of life and disability and some income protection. Your birthday is literally in a month. So we need to get that application through before that because that will make your price jump up if it goes past your next birthday.\n\nSo are you okay for me to book you in to go through that application with Jack again for twenty minutes or so in the next week or two? You're an absolute star and a legend, and we appreciate you over here at. Mate, you're a legend to work with. What's a good day and time for you? I'm gonna make sure somebody is available for you.\n\nWednesday or Thursday. Can I lock in a tentative time, and then we'll send you a text beforehand to to clarify? I'm assuming you're not on daylight savings or anything like that anymore. That should have all ended for everybody. Beautiful.\n\nBeautiful. So same time as us. What would be a good time on Wednesday to try you? Anytime Wednesday and Thursday. Awesome.\n\nAwesome. Awesome. Alright. I will get someone to give you a buzz Wednesday, Thursday. We'll shoot it through for another one.\n\nWe'll even call the underwriters and let them know that you've had your test results and things have improved since then if they could please kind of fast track it a little bit. And if you can do that quick sixty second form for me, that would be fantastic. Awesome. Any questions for me so far? Amazing.\n\nOther than that, if we get that across the line in a couple of months' time, we'll be doing a bit of a review with you, letting you know how it's all going. And if there's anything else you need, you let us know. Awesome, Ross. I'll talk to you soon, Thanks, mate. Bye.","paragraphs":[{"sentences":[{"text":"Good day, Ross.","start":2.72,"end":3.36,"sentiment":"positive","sentiment_score":0.47594571113586426},{"text":"It's Tommy here from Mokeview, mate.","start":3.36,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.2883222351471583},{"text":"How have you been?","start":5.3599997,"end":6.18,"sentiment":"neutral","sentiment_score":0.22533321753144264},{"text":"Living the dream so far.","start":8.16,"end":9.36,"sentiment":"positive","sentiment_score":0.6849533081054687},{"text":"It's been a fantastic few months starting the year, mate.","start":9.36,"end":12.24,"sentiment":"positive","sentiment_score":0.8355994045734405}],"sentiment":"positive","sentiment_score":0.5657094285956451,"num_words":28,"start":2.72,"end":12.24},{"sentences":[{"text":"How was your New Year's and everything?","start":12.24,"end":13.78,"sentiment":"positive","sentiment_score":0.4629858774798257},{"text":"Good to hear, mate.","start":16.505,"end":17.385,"sentiment":"neutral","sentiment_score":0.27449648082256317},{"text":"Good to hear.","start":17.385,"end":17.865,"sentiment":"neutral","sentiment_score":0.19697744150956473},{"text":"We're a bit worried about you.","start":17.865,"end":19.064999,"sentiment":"neutral","sentiment_score":-0.27222010989983875},{"text":"That's for sure.","start":19.064999,"end":19.965,"sentiment":"neutral","sentiment_score":-0.12954420720537504}],"sentiment":"neutral","sentiment_score":0.1264289612679378,"num_words":23,"start":12.24,"end":19.965},{"sentences":[{"text":"Mate, I've cool.","start":22.345,"end":24.985,"sentiment":"neutral","sentiment_score":0.11601243602732818},{"text":"Cool.","start":24.985,"end":25.224998,"sentiment":"neutral","sentiment_score":0.32748717069625854},{"text":"I've got you booked in for just a quick catch up just regarding the the health and the insurances because I mean, make sure your soup is nice and safe as well.","start":25.224998,"end":33.899998,"sentiment":"neutral","sentiment_score":0.27839539013803005},{"text":"Have you got five minutes for me?","start":34.12,"end":36.14,"sentiment":"neutral","sentiment_score":0.10356071272066661},{"text":"Easy done.","start":37.8,"end":38.62,"sentiment":"neutral","sentiment_score":0.25204797089099884}],"sentiment":"neutral","sentiment_score":0.24029328653381932,"num_words":45,"start":22.345,"end":38.62},{"sentences":[{"text":"Just as usual, calls are recorded for training and quality purposes, and I'm registered with Asica's adviser 1273105.","start":39.0,"end":47.925,"sentiment":"neutral","sentiment_score":0.10888880201511913},{"text":"Are you okay to confirm your date of birth and address for me for security purposes?","start":47.985,"end":52.004997,"sentiment":"neutral","sentiment_score":0.06836627353914082},{"text":"Mhmm.","start":54.96,"end":55.46,"sentiment":"neutral","sentiment_score":0.027355920523405075},{"text":"You're a legend as always, Ross.","start":58.239998,"end":60.0,"sentiment":"positive","sentiment_score":0.38764752944310504},{"text":"Mate, did you want me to put in place any, like, security question for you?","start":60.0,"end":62.96,"sentiment":"neutral","sentiment_score":0.09634548276662827}],"sentiment":"neutral","sentiment_score":0.12236218127821173,"num_words":56,"start":39.0,"end":62.96},{"sentences":[{"text":"Are you happy to go through that three point check next time as well?","start":62.96,"end":66.9,"sentiment":"neutral","sentiment_score":0.10468849592975207},{"text":"Easy done.","start":70.735,"end":71.375,"sentiment":"neutral","sentiment_score":0.19985711574554443},{"text":"Easy done.","start":71.375,"end":72.195,"sentiment":"neutral","sentiment_score":0.17840885370969772},{"text":"Mate, where we left off, I had a bit of a chat to you just before Christmas.","start":72.335,"end":75.795,"sentiment":"neutral","sentiment_score":0.05915770701625768},{"text":"You had some test results coming back, CT scans, MRIs, all that fun stuff.","start":76.335,"end":81.715,"sentiment":"neutral","sentiment_score":0.10179509967565536}],"sentiment":"neutral","sentiment_score":0.09495884278903202,"num_words":49,"start":62.96,"end":81.715},{"sentences":[{"text":"So we had a bit of a pause on, like, insurance applications because there was a bit of a worry there.","start":82.61,"end":88.229996,"sentiment":"neutral","sentiment_score":-0.15159840269812516},{"text":"So I wanted to just have a quick catch up with you if that's okay.","start":88.53,"end":91.829994,"sentiment":"neutral","sentiment_score":-0.0307180089255174},{"text":"So when it comes to, like, the results of all of that, we can kind of reattempt things depending on how things are going.","start":93.89,"end":101.685,"sentiment":"neutral","sentiment_score":-0.13698403537273407},{"text":"I know when I spoke to you, your main worry that your doctor was talking about was changing some medications because he thinks that maybe the medication at the time was causing a bit of blood in the urine, that kind of thing.","start":101.685,"end":116.32,"sentiment":"neutral","sentiment_score":-0.26489877865411515},{"text":"What ended up happening with all of the tests after that?","start":116.46,"end":119.1,"sentiment":"neutral","sentiment_score":-0.13691054690967908}],"sentiment":"neutral","sentiment_score":-0.17393523629493357,"num_words":114,"start":82.61,"end":119.1},{"sentences":[{"text":"How did it go?","start":119.1,"end":120.079994,"sentiment":"neutral","sentiment_score":-0.03508977824822068},{"text":"Yep.","start":123.02,"end":123.52,"sentiment":"neutral","sentiment_score":0.20157217979431152},{"text":"Okay.","start":128.155,"end":128.655,"sentiment":"neutral","sentiment_score":0.021696317940950394},{"text":"Okay.","start":132.955,"end":133.355,"sentiment":"neutral","sentiment_score":-0.007684221491217613},{"text":"So nothing came up of it.","start":133.355,"end":134.715,"sentiment":"neutral","sentiment_score":-0.12942281117041907}],"sentiment":"neutral","sentiment_score":-0.0539470541362579,"num_words":13,"start":119.1,"end":134.715},{"sentences":[{"text":"We were we were worried when an insurer calls you and said, hey.","start":134.715,"end":137.49,"sentiment":"neutral","sentiment_score":-0.17617555765005258},{"text":"Something's come up in a test.","start":137.65001,"end":139.09001,"sentiment":"neutral","sentiment_score":-0.17462142805258432},{"text":"Tell your client to talk to their doctor.","start":139.09001,"end":140.69,"sentiment":"neutral","sentiment_score":-0.1984561886638403},{"text":"We were like, oh my god.","start":140.69,"end":141.73001,"sentiment":"neutral","sentiment_score":-0.24273323516050974},{"text":"What is it?","start":141.73001,"end":142.21,"sentiment":"neutral","sentiment_score":-0.2439413865407308}],"sentiment":"neutral","sentiment_score":-0.1976078860461712,"num_words":36,"start":134.715,"end":142.21},{"sentences":[{"text":"Is it is it cancer or something?","start":142.21,"end":143.89,"sentiment":"neutral","sentiment_score":-0.2322374667440142},{"text":"Has something serious happened?","start":143.89,"end":145.09001,"sentiment":"neutral","sentiment_score":-0.24841216579079628},{"text":"Like, is it is it all okay?","start":145.09001,"end":146.63,"sentiment":"neutral","sentiment_score":-0.15463602436440332},{"text":"Cool.","start":150.30501,"end":150.545,"sentiment":"neutral","sentiment_score":0.2011857628822327},{"text":"Cool.","start":150.545,"end":150.865,"sentiment":"neutral","sentiment_score":0.1544966697692871}],"sentiment":"neutral","sentiment_score":-0.1673040334135294,"num_words":20,"start":142.21,"end":150.865},{"sentences":[{"text":"Well, mate, it's it's up to you.","start":150.865,"end":152.38501,"sentiment":"neutral","sentiment_score":-0.01838370625461851},{"text":"Like, one of the things I need to do is you've still got a little bit of your insurances sitting with ART.","start":152.38501,"end":158.80501,"sentiment":"neutral","sentiment_score":-0.13326152989810164},{"text":"And when your new policy was gonna go in force, we were gonna kind of replace it and finish moving the money across, but we don't wanna do that and leave you unprotected if we can't get the policy in place, if that makes sense.","start":159.345,"end":171.59,"sentiment":"neutral","sentiment_score":-0.20009761916266547},{"text":"Sorry.","start":177.985,"end":178.22499,"sentiment":"neutral","sentiment_score":-0.1573735475540161},{"text":"Can you repeat that for me, mate?","start":178.22499,"end":179.58499,"sentiment":"neutral","sentiment_score":-0.10134026727506093}],"sentiment":"neutral","sentiment_score":-0.15770229124804822,"num_words":82,"start":150.865,"end":179.58499},{"sentences":[{"text":"What what does it matter?","start":179.58499,"end":180.805,"sentiment":"neutral","sentiment_score":-0.12581175565719604},{"text":"Yeah.","start":186.625,"end":187.125,"sentiment":"neutral","sentiment_score":-0.10183757543563844},{"text":"So, well, $90 of life in TBD there.","start":187.665,"end":191.93001,"sentiment":"neutral","sentiment_score":-0.17513472586870193},{"text":"Do you want us to try and rego through and get that income protection and life insurance all set up, or do you think it's not not worth it?","start":192.71,"end":200.31,"sentiment":"neutral","sentiment_score":-0.2434556540744058},{"text":"It's not gonna go through?","start":200.31,"end":201.43001,"sentiment":"neutral","sentiment_score":-0.3091542661190033}],"sentiment":"neutral","sentiment_score":-0.2237074887380004,"num_words":48,"start":179.58499,"end":201.43001},{"sentences":[{"text":"What are your thoughts so far?","start":201.43001,"end":202.815,"sentiment":"neutral","sentiment_score":-0.1206551877160867},{"text":"Yeah.","start":205.935,"end":206.255,"sentiment":"neutral","sentiment_score":-0.051193270832300186},{"text":"Yep.","start":206.255,"end":206.755,"sentiment":"neutral","sentiment_score":-0.03565486520528793},{"text":"Yeah.","start":212.655,"end":213.05501,"sentiment":"neutral","sentiment_score":-0.03563890606164932},{"text":"So one thing that I need to be careful with is I I don't want your if it doesn't go through and it doesn't get across the line, I don't want your $90 of cover that you've got to just, like, disappear in the background.","start":213.05501,"end":227.06,"sentiment":"neutral","sentiment_score":-0.14528750321931308}],"sentiment":"neutral","sentiment_score":-0.13674732987527494,"num_words":54,"start":201.43001,"end":227.06},{"sentences":[{"text":"It's safe for a few months, but it's good just to keep it keep it there for the time being.","start":227.12,"end":232.555,"sentiment":"neutral","sentiment_score":0.13112643864005805},{"text":"If you're comfortable, there's literally, like, a sixty seconds online push point for ART, and they won't close your insurances down.","start":233.575,"end":243.015,"sentiment":"neutral","sentiment_score":0.10473130749804634},{"text":"Are you okay to do that for me just in the interim?","start":243.015,"end":245.515,"sentiment":"neutral","sentiment_score":0.05367796029895544},{"text":"Awesome.","start":248.31,"end":248.63,"sentiment":"positive","sentiment_score":0.6405774354934692},{"text":"I'll send you, like, a text and an email with some quick instructions.","start":248.63,"end":251.35,"sentiment":"positive","sentiment_score":0.44417518148055446}],"sentiment":"neutral","sentiment_score":0.17732651565057128,"num_words":67,"start":227.12,"end":251.35},{"sentences":[{"text":"But, literally, on their website, if you put in your member number, name, date of birth, address, and hit submit for this opt in form, they won't cancel it in the background, and it's nice and safe.","start":251.35,"end":262.41498,"sentiment":"neutral","sentiment_score":0.23655676962556066},{"text":"It's that easy.","start":262.875,"end":263.935,"sentiment":"positive","sentiment_score":0.5395705501238505},{"text":"Just because your contributions have come into your new hub account, that's great.","start":264.555,"end":267.75497,"sentiment":"positive","sentiment_score":0.5233809902117803},{"text":"We've been getting a little bit of growth out of the super, which is good even though the market's on fire and the world's blowing up.","start":267.75497,"end":273.115,"sentiment":"neutral","sentiment_score":0.2952501407036415},{"text":"So that's not too too bad.","start":273.115,"end":274.895,"sentiment":"neutral","sentiment_score":0.029902463778853416}],"sentiment":"neutral","sentiment_score":0.2944845110616263,"num_words":85,"start":251.35,"end":274.895},{"sentences":[{"text":"But in the interim, it's just trying to reattempt the insurance side.","start":275.87,"end":278.27002,"sentiment":"neutral","sentiment_score":-0.10604584279159705},{"text":"So there's two options.","start":278.27002,"end":279.33002,"sentiment":"neutral","sentiment_score":0.013413463719189167},{"text":"If you're comfortable, we can reapply for it and see what happens when they go through those medical reports with the doctor again.","start":280.59,"end":288.93,"sentiment":"neutral","sentiment_score":0.034294854687607804},{"text":"Or if you wanted to send those reports through to us, we can do a bit of an anonymous analysis, few phone calls around to see what may come of it.","start":289.31,"end":300.735,"sentiment":"neutral","sentiment_score":0.11757762465746172},{"text":"I'm happy to be guided by you.","start":301.115,"end":303.215,"sentiment":"positive","sentiment_score":0.5681665624891009}],"sentiment":"neutral","sentiment_score":0.09340204806490378,"num_words":77,"start":275.87,"end":303.215},{"sentences":[{"text":"Yeah.","start":315.415,"end":315.73502,"sentiment":"neutral","sentiment_score":0.07803680002689362},{"text":"Because a couple of things I'm thinking is when we go to put through that application, they've already got there that there was the the BMI, the blood pressure, and the abnormal test results.","start":315.73502,"end":325.67502,"sentiment":"neutral","sentiment_score":0.03275276808177724},{"text":"Now if that then comes back with an updated report saying you've had all the scans, you've changed your medication, blood pressure is now under control, that looks a lot better.","start":326.055,"end":335.35,"sentiment":"neutral","sentiment_score":0.1981434789636443},{"text":"If there's a new diagnosis and they've given you a condition or something, that's gonna be a problem.","start":335.73,"end":341.35,"sentiment":"neutral","sentiment_score":-0.22825574026339585},{"text":"Okay?","start":353.585,"end":354.085,"sentiment":"neutral","sentiment_score":0.09242719411849976}],"sentiment":"neutral","sentiment_score":0.039034148612443136,"num_words":85,"start":315.415,"end":354.085},{"sentences":[{"text":"So but do you reckon it'll be possible to obtain those?","start":354.305,"end":358.09,"sentiment":"neutral","sentiment_score":0.060827528888529},{"text":"Because when we go through the application, they will send off a doctor's request, a PMA, through the MediBridge service, and they will do all that in the background without you or me.","start":358.09,"end":368.685,"sentiment":"neutral","sentiment_score":0.04035542500346447},{"text":"It'll just go from the insurer to the doctor.","start":368.76498,"end":370.785,"sentiment":"neutral","sentiment_score":0.03414871854086717},{"text":"Are you okay for them to do that, or would you prefer to try and just get the results from the doctor?","start":371.005,"end":375.665,"sentiment":"neutral","sentiment_score":0.009710307571698319},{"text":"Okay.","start":379.325,"end":379.825,"sentiment":"neutral","sentiment_score":0.18607699871063232}],"sentiment":"neutral","sentiment_score":0.03562992204005193,"num_words":76,"start":354.305,"end":379.825},{"sentences":[{"text":"Cool.","start":379.885,"end":380.205,"sentiment":"neutral","sentiment_score":0.2648020386695862},{"text":"Cool.","start":380.205,"end":380.705,"sentiment":"neutral","sentiment_score":0.2613392770290375},{"text":"Yeah.","start":381.165,"end":381.405,"sentiment":"neutral","sentiment_score":0.2551026940345764},{"text":"We can give it a go.","start":381.405,"end":382.65,"sentiment":"neutral","sentiment_score":0.3022596736749013},{"text":"I'll send you those instructions just to for that one quick form, sixty seconds with ART.","start":382.72998,"end":387.71,"sentiment":"neutral","sentiment_score":0.20320536568760872}],"sentiment":"neutral","sentiment_score":0.2338435161113739,"num_words":25,"start":379.885,"end":387.71},{"sentences":[{"text":"Can I or, actually, while I do have you, have you had any major changes in the last three months with work or anything?","start":389.21,"end":398.645,"sentiment":"neutral","sentiment_score":-0.012388014855484167},{"text":"K.","start":401.585,"end":402.085,"sentiment":"neutral","sentiment_score":-0.006106835789978504},{"text":"So when we were looking at it, like, I just need to make sure I'm not too far out of date with anything.","start":402.225,"end":407.445,"sentiment":"neutral","sentiment_score":-0.06192324310541153},{"text":"You got your mortgage there.","start":408.065,"end":409.26498,"sentiment":"neutral","sentiment_score":-0.05723268613219261},{"text":"That was about $2.60.","start":409.26498,"end":410.645,"sentiment":"neutral","sentiment_score":-0.03666924778372049}],"sentiment":"neutral","sentiment_score":-0.03790340711477033,"num_words":57,"start":389.21,"end":410.645},{"sentences":[{"text":"You're still production manager about 176,000.","start":411.65,"end":415.59,"sentiment":"neutral","sentiment_score":-0.025629669427871704},{"text":"Yep.","start":417.49,"end":417.88998,"sentiment":"neutral","sentiment_score":0.019602112472057343},{"text":"So we were applying for 600 thou of life and disability and some income protection.","start":417.88998,"end":423.43,"sentiment":"neutral","sentiment_score":0.02167560135324796},{"text":"Your birthday is literally in a month.","start":424.61,"end":428.015,"sentiment":"neutral","sentiment_score":-0.004943975180919681},{"text":"So we need to get that application through before that because that will make your price jump up if it goes past your next birthday.","start":430.39502,"end":439.05502,"sentiment":"neutral","sentiment_score":0.009275517351925373}],"sentiment":"neutral","sentiment_score":0.007189596735837835,"num_words":54,"start":411.65,"end":439.05502},{"sentences":[{"text":"So are you okay for me to book you in to go through that application with Jack again for twenty minutes or so in the next week or two?","start":441.5,"end":449.76,"sentiment":"neutral","sentiment_score":0.10666087173439305},{"text":"You're an absolute star and a legend, and we appreciate you over here at.","start":451.805,"end":455.905,"sentiment":"positive","sentiment_score":0.690616535288947},{"text":"Mate, you're a legend to work with.","start":456.84497,"end":458.465,"sentiment":"positive","sentiment_score":0.5918430473123278},{"text":"What's a good day and time for you?","start":459.00497,"end":460.525,"sentiment":"neutral","sentiment_score":0.14460096042603254},{"text":"I'm gonna make sure somebody is available for you.","start":460.525,"end":463.025,"sentiment":"neutral","sentiment_score":0.05457081562942929}],"sentiment":"neutral","sentiment_score":0.2769051213373444,"num_words":67,"start":441.5,"end":463.025},{"sentences":[{"text":"Wednesday or Thursday.","start":479.355,"end":480.475,"sentiment":"neutral","sentiment_score":0.013919073467453321},{"text":"Can I lock in a tentative time, and then we'll send you a text beforehand to to clarify?","start":480.475,"end":484.65503,"sentiment":"neutral","sentiment_score":0.028687910901175603},{"text":"I'm assuming you're not on daylight savings or anything like that anymore.","start":487.27502,"end":490.415,"sentiment":"neutral","sentiment_score":-0.08977024195094903},{"text":"That should have all ended for everybody.","start":490.75998,"end":492.62,"sentiment":"neutral","sentiment_score":-0.08428626347865377},{"text":"Beautiful.","start":495.16,"end":495.63998,"sentiment":"neutral","sentiment_score":0.24523654580116272}],"sentiment":"neutral","sentiment_score":-0.021070014276519056,"num_words":41,"start":479.355,"end":495.63998},{"sentences":[{"text":"Beautiful.","start":495.63998,"end":496.12,"sentiment":"neutral","sentiment_score":0.22384440898895264},{"text":"So same time as us.","start":496.12,"end":497.5,"sentiment":"neutral","sentiment_score":0.07848512381315231},{"text":"What would be a good time on Wednesday to try you?","start":497.88,"end":500.38,"sentiment":"neutral","sentiment_score":0.06286299059336836},{"text":"Anytime Wednesday and Thursday.","start":505.17502,"end":506.795,"sentiment":"neutral","sentiment_score":0.14304656721651554},{"text":"Awesome.","start":508.855,"end":509.33502,"sentiment":"positive","sentiment_score":0.34169381856918335}],"sentiment":"neutral","sentiment_score":0.10098377327350053,"num_words":22,"start":495.63998,"end":509.33502},{"sentences":[{"text":"Awesome.","start":509.33502,"end":509.655,"sentiment":"positive","sentiment_score":0.3779640793800354},{"text":"Awesome.","start":509.655,"end":510.055,"sentiment":"positive","sentiment_score":0.3832665979862213},{"text":"Alright.","start":510.055,"end":510.45502,"sentiment":"positive","sentiment_score":0.34986329078674316},{"text":"I will get someone to give you a buzz Wednesday, Thursday.","start":510.45502,"end":512.955,"sentiment":"neutral","sentiment_score":0.31621882861310785},{"text":"We'll shoot it through for another one.","start":513.09503,"end":515.94,"sentiment":"neutral","sentiment_score":0.28351046996457235}],"sentiment":"neutral","sentiment_score":0.3130511606023425,"num_words":21,"start":509.33502,"end":515.94},{"sentences":[{"text":"We'll even call the underwriters and let them know that you've had your test results and things have improved since then if they could please kind of fast track it a little bit.","start":516.02,"end":524.2,"sentiment":"positive","sentiment_score":0.3816980186736945},{"text":"And if you can do that quick sixty second form for me, that would be fantastic.","start":524.26,"end":528.44,"sentiment":"positive","sentiment_score":0.3796144239604473},{"text":"Awesome.","start":531.115,"end":531.435,"sentiment":"neutral","sentiment_score":0.28686487674713135},{"text":"Any questions for me so far?","start":531.435,"end":532.975,"sentiment":"neutral","sentiment_score":0.17196212957302728},{"text":"Amazing.","start":535.195,"end":535.675,"sentiment":"neutral","sentiment_score":0.16965451836586}],"sentiment":"positive","sentiment_score":0.3536518872307058,"num_words":57,"start":516.02,"end":535.675},{"sentences":[{"text":"Other than that, if we get that across the line in a couple of months' time, we'll be doing a bit of a review with you, letting you know how it's all going.","start":535.675,"end":541.595,"sentiment":"neutral","sentiment_score":0.2825231184110497},{"text":"And if there's anything else you need, you let us know.","start":541.595,"end":544.095,"sentiment":"neutral","sentiment_score":0.24353397569873117},{"text":"Awesome, Ross.","start":546.77,"end":547.41003,"sentiment":"positive","sentiment_score":0.8947927951812744},{"text":"I'll talk to you soon, Thanks, mate.","start":547.41003,"end":551.33,"sentiment":"positive","sentiment_score":0.6738202997616359},{"text":"Bye.","start":551.33,"end":551.83,"sentiment":"neutral","sentiment_score":-0.10937190055847168}],"sentiment":"positive","sentiment_score":0.3407239338590039,"num_words":54,"start":535.675,"end":551.83}]}}]},{"alternatives":[{"transcript":"Hi. Ross speaking. Yeah. Good, mate. Yourself? No. It's still off. And I will go right to open. Yeah, man. Yep. Sixteen for the fifth seventy '9. 19 Linde Highway Toll. No. It doesn't matter. It might make sense. Yeah, man. Yeah. Yep. Yep. Yeah. All the tests come back fine. I was very low risk. I changed my blood pressure pills, lowered my blood pressure. Yeah. That's about it. That hour. I'm over five four. Yeah. I'll I basically wasn't insured anyhow. It doesn't really matter. I basically wasn't insured any of the my mails is on my policy. It wasn't anymore. I'm out of here. But yeah. Oh, no. No. No. Definitely have another card. But but it doesn't worry about it. I ain't not been insured for a while if you wanna finish that off. Yeah. Yeah. I can do that then. Yep. Alright. I took it. Yep. Yeah. Yep. Oh, I'm easy, mate. I don't know if she has the results. I go to the doctor, but but, yeah, I suppose we can get them. Yeah. Yeah. Yeah. Yeah. No. No. No. No. No. That's just yeah. Yep. Different pills and that was just fired about a bit of calcium and vitamin, but that's all good, apparently. Yep. Yep. No. It doesn't worry. I I can get that off. Yep. Nine. Yep. Yep. Yep. Alright. That's not hard. Yep. Yep. No worries at all. I got home in the next Tuesday, so on the next Wednesday or Thursday? Yeah, man. Yeah. Interesting. Add those days off, mate. Anytime. Whatever search is, mate. Amazing. Yeah. Yep. Yep. Got it. Too easy. No. But not good. Got it. I'm too easy. Thanks very much. Got it. 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Ross speaking. Yeah. Good, mate. Yourself?\n\nNo. It's still off. And I will go right to open. Yeah, man. Yep.\n\nSixteen for the fifth seventy '9. 19 Linde Highway Toll. No. It doesn't matter. It might make sense.\n\nYeah, man. Yeah. Yep. Yep. Yeah.\n\nAll the tests come back fine. I was very low risk. I changed my blood pressure pills, lowered my blood pressure. Yeah. That's about it.\n\nThat hour. I'm over five four. Yeah. I'll I basically wasn't insured anyhow. It doesn't really matter.\n\nI basically wasn't insured any of the my mails is on my policy. It wasn't anymore. I'm out of here. But yeah. Oh, no.\n\nNo. No. Definitely have another card. But but it doesn't worry about it. I ain't not been insured for a while if you wanna finish that off.\n\nYeah. Yeah. I can do that then. Yep. Alright.\n\nI took it. Yep. Yeah. Yep. Oh, I'm easy, mate.\n\nI don't know if she has the results. I go to the doctor, but but, yeah, I suppose we can get them. Yeah. Yeah. Yeah.\n\nYeah. 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off.","start":209.23833,"end":212.245,"sentiment":"neutral","sentiment_score":-0.13016853534749576}],"sentiment":"neutral","sentiment_score":-0.12598349364405428,"num_words":27,"start":202.37,"end":212.245},{"sentences":[{"text":"Yeah.","start":245.41501,"end":245.91501,"sentiment":"neutral","sentiment_score":0.1310117244720459},{"text":"Yeah.","start":246.71,"end":246.79001,"sentiment":"neutral","sentiment_score":0.2476377785205841},{"text":"I can do that then.","start":246.79001,"end":251.54001,"sentiment":"positive","sentiment_score":0.3673473298549652},{"text":"Yep.","start":259.70502,"end":260.20502,"sentiment":"neutral","sentiment_score":0.2453252077102661},{"text":"Alright.","start":261.545,"end":262.045,"sentiment":"positive","sentiment_score":0.34531575441360474}],"sentiment":"neutral","sentiment_score":0.31178079048792523,"num_words":9,"start":245.41501,"end":262.045},{"sentences":[{"text":"I took it.","start":262.105,"end":262.92502,"sentiment":"positive","sentiment_score":0.4214247167110443},{"text":"Yep.","start":265.065,"end":265.565,"sentiment":"positive","sentiment_score":0.5195850133895874},{"text":"Yeah.","start":273.59,"end":274.09,"sentiment":"neutral","sentiment_score":0.05469071865081787},{"text":"Yep.","start":294.36502,"end":294.86502,"sentiment":"neutral","sentiment_score":0.10814230144023897},{"text":"Oh, I'm easy, mate.","start":304.32,"end":305.78,"sentiment":"neutral","sentiment_score":0.2114555574953556}],"sentiment":"neutral","sentiment_score":0.27925144135951996,"num_words":10,"start":262.105,"end":305.78},{"sentences":[{"text":"I don't know if she has the results.","start":307.52,"end":308.96,"sentiment":"neutral","sentiment_score":-0.0065866688528331},{"text":"I go to the doctor, but but, yeah, I suppose we can get them.","start":308.96,"end":313.75998,"sentiment":"neutral","sentiment_score":0.015606641104178769},{"text":"Yeah.","start":313.75998,"end":314.25998,"sentiment":"neutral","sentiment_score":0.06791211664676666},{"text":"Yeah.","start":326.615,"end":327.115,"sentiment":"neutral","sentiment_score":0.044759295880794525},{"text":"Yeah.","start":336.15002,"end":336.65002,"sentiment":"neutral","sentiment_score":-0.09339381009340286}],"sentiment":"neutral","sentiment_score":0.007403089082799852,"num_words":25,"start":307.52,"end":336.65002},{"sentences":[{"text":"Yeah.","start":342.07,"end":342.57,"sentiment":"neutral","sentiment_score":-0.05046467483043671},{"text":"No.","start":343.35,"end":343.53,"sentiment":"neutral","sentiment_score":-0.1528574824333191},{"text":"No.","start":343.53,"end":343.71002,"sentiment":"neutral","sentiment_score":-0.1543954312801361},{"text":"No.","start":343.71002,"end":343.89,"sentiment":"neutral","sentiment_score":-0.1907293200492859},{"text":"No.","start":343.89,"end":344.07,"sentiment":"neutral","sentiment_score":-0.24097657203674316}],"sentiment":"neutral","sentiment_score":-0.1578846961259842,"num_words":5,"start":342.07,"end":344.07},{"sentences":[{"text":"No.","start":344.07,"end":344.47,"sentiment":"neutral","sentiment_score":-0.22567349672317505},{"text":"That's just yeah.","start":344.47,"end":346.235,"sentiment":"neutral","sentiment_score":-0.1384679526090622},{"text":"Yep.","start":346.235,"end":346.375,"sentiment":"neutral","sentiment_score":0.06204774975776672},{"text":"Different pills and that was just fired about a bit of calcium and vitamin, but that's all good, apparently.","start":346.375,"end":352.715,"sentiment":"neutral","sentiment_score":0.08962939463947948},{"text":"Yep.","start":364.14,"end":364.64,"sentiment":"neutral","sentiment_score":0.05851717293262482}],"sentiment":"neutral","sentiment_score":0.04729784265160561,"num_words":25,"start":344.07,"end":364.64},{"sentences":[{"text":"Yep.","start":371.58002,"end":372.08002,"sentiment":"neutral","sentiment_score":0.06243482232093811},{"text":"No.","start":376.135,"end":376.295,"sentiment":"neutral","sentiment_score":0.02520806714892387},{"text":"It doesn't worry.","start":376.295,"end":377.015,"sentiment":"neutral","sentiment_score":0.03646060327688853},{"text":"I I can get that off.","start":377.015,"end":378.555,"sentiment":"neutral","sentiment_score":0.07867822796106339},{"text":"Yep.","start":388.62,"end":389.12,"sentiment":"neutral","sentiment_score":0.07227912545204163}],"sentiment":"neutral","sentiment_score":0.06178109937657913,"num_words":12,"start":371.58002,"end":389.12},{"sentences":[{"text":"Nine.","start":399.42,"end":399.92,"sentiment":"neutral","sentiment_score":-0.008080627769231796},{"text":"Yep.","start":412.155,"end":412.655,"sentiment":"neutral","sentiment_score":-0.01007779873907566},{"text":"Yep.","start":416.315,"end":416.815,"sentiment":"neutral","sentiment_score":0.015511560253798962},{"text":"Yep.","start":429.19998,"end":429.69998,"sentiment":"neutral","sentiment_score":0.04102678596973419},{"text":"Alright.","start":440.14502,"end":440.385,"sentiment":"neutral","sentiment_score":0.07675981521606445}],"sentiment":"neutral","sentiment_score":0.02302794698625803,"num_words":5,"start":399.42,"end":440.385},{"sentences":[{"text":"That's not hard.","start":440.385,"end":441.525,"sentiment":"neutral","sentiment_score":0.17529088258743286},{"text":"Yep.","start":447.56,"end":448.06,"sentiment":"neutral","sentiment_score":0.03367011621594429},{"text":"Yep.","start":450.12,"end":450.59998,"sentiment":"neutral","sentiment_score":0.11063535511493684},{"text":"No worries at all.","start":450.59998,"end":451.66,"sentiment":"neutral","sentiment_score":0.2671648636460304},{"text":"I got home in the next Tuesday, so on the next Wednesday or Thursday?","start":466.935,"end":478.48,"sentiment":"neutral","sentiment_score":0.02357908564486674}],"sentiment":"neutral","sentiment_score":0.08995412055241025,"num_words":23,"start":440.385,"end":478.48},{"sentences":[{"text":"Yeah, man.","start":485.42,"end":485.98,"sentiment":"neutral","sentiment_score":-0.010822631418704987},{"text":"Yeah.","start":485.98,"end":486.48,"sentiment":"neutral","sentiment_score":-0.020918576046824455},{"text":"Interesting.","start":493.225,"end":493.725,"sentiment":"neutral","sentiment_score":0.07447347044944763},{"text":"Add those days off, mate.","start":501.04,"end":502.48,"sentiment":"neutral","sentiment_score":0.037971315905451775},{"text":"Anytime.","start":502.48,"end":502.98,"sentiment":"neutral","sentiment_score":0.04316950961947441}],"sentiment":"neutral","sentiment_score":0.026493572071194647,"num_words":10,"start":485.42,"end":502.98},{"sentences":[{"text":"Whatever search is, mate.","start":503.12003,"end":504.66,"sentiment":"neutral","sentiment_score":0.06671740300953388},{"text":"Amazing.","start":504.72,"end":505.22,"sentiment":"neutral","sentiment_score":0.28984710574150085},{"text":"Yeah.","start":507.52002,"end":508.02002,"sentiment":"neutral","sentiment_score":0.18112830817699432},{"text":"Yep.","start":514.365,"end":514.865,"sentiment":"neutral","sentiment_score":0.2816680669784546},{"text":"Yep.","start":524.92505,"end":525.42505,"sentiment":"positive","sentiment_score":0.36674365401268005}],"sentiment":"neutral","sentiment_score":0.17328209336847067,"num_words":8,"start":503.12003,"end":525.42505},{"sentences":[{"text":"Got it.","start":529.80005,"end":530.04004,"sentiment":"neutral","sentiment_score":0.17580509185791016},{"text":"Too easy.","start":530.04004,"end":530.78,"sentiment":"neutral","sentiment_score":0.21507902443408966},{"text":"No.","start":533.56,"end":533.96,"sentiment":"neutral","sentiment_score":-0.09907371550798416},{"text":"But not good.","start":533.96,"end":535.02,"sentiment":"neutral","sentiment_score":-0.09547828137874603},{"text":"Got it.","start":544.695,"end":545.015,"sentiment":"neutral","sentiment_score":0.21642011404037476}],"sentiment":"neutral","sentiment_score":0.08290999010205269,"num_words":10,"start":529.80005,"end":545.015},{"sentences":[{"text":"I'm too easy.","start":545.015,"end":545.575,"sentiment":"neutral","sentiment_score":0.3044862548510234},{"text":"Thanks very much.","start":545.575,"end":546.555,"sentiment":"positive","sentiment_score":0.47219638029734295},{"text":"Got it.","start":549.175,"end":549.73505,"sentiment":"positive","sentiment_score":0.67952761054039},{"text":"See you later.","start":549.73505,"end":550.645,"sentiment":"positive","sentiment_score":0.5488545894622803}],"sentiment":"positive","sentiment_score":0.48506062681024725,"num_words":11,"start":545.015,"end":550.645}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. Ross speaking.\n\nChannel 0: Good day, Ross. It's Tommy here from Mokeview, mate. How have you been?\n\nChannel 1: Yeah. Good, mate. Yourself?\n\nChannel 0: Living the dream so far. It's been a fantastic few months starting the year, mate. How was your New Year's and everything?\n\nChannel 1: No. It's still off.\n\nChannel 0: Good to hear, mate. Good to hear. We're a bit worried about you. That's for sure. Mate,\n\nChannel 1: And\n\nChannel 0: I've\n\nChannel 1: I will go right to open.\n\nChannel 0: cool. Cool. I've got you booked in for just a quick catch up just regarding the the health and the insurances because I mean, make sure your soup is nice and safe as well. Have you got five minutes for me?\n\nChannel 1: Yeah, man.\n\nChannel 0: Easy done. Just as usual, calls are recorded for training and quality purposes, and I'm registered with Asica's adviser 1273105. Are you okay to confirm your date of birth and address for me for security purposes?\n\nChannel 1: Yep. Sixteen for the fifth seventy\n\nChannel 0: Mhmm.\n\nChannel 1: '9. 19 Linde Highway Toll.\n\nChannel 0: You're a legend as always, Ross. Mate, did you want me to put in place any, like, security question for you? Are you happy to go through that three point check next time as well?\n\nChannel 1: No. It doesn't matter. It might make sense.\n\nChannel 0: Easy done. Easy done. Mate, where we left off, I had a bit of a chat to you just before Christmas. You had some test results coming back, CT scans, MRIs, all that fun stuff. So\n\nChannel 1: Yeah,\n\nChannel 0: we\n\nChannel 1: man.\n\nChannel 0: had\n\nChannel 1: Yeah.\n\nChannel 0: a bit of a pause on, like, insurance applications because there was a bit of a worry there. So I wanted to just have a quick catch up with you if that's okay.\n\nChannel 1: Yep. Yep.\n\nChannel 0: So when it comes to, like, the results of all of that, we can kind of reattempt things depending on how things are going. I know when I spoke to you, your main worry that your doctor was talking about was changing some medications because he thinks that maybe the medication at the time was causing a bit of blood in the urine, that kind of thing. What ended up happening with all of the tests after that? How did it go?\n\nChannel 1: Yeah. All the tests come back fine. I\n\nChannel 0: Yep.\n\nChannel 1: was very low risk. I changed my blood pressure pills, lowered\n\nChannel 0: Okay.\n\nChannel 1: my blood pressure. Yeah. That's about it.\n\nChannel 0: Okay. So nothing came up of it. We were we were worried when an insurer calls you and said, hey. Something's come up in a test. Tell your client to talk to their doctor.\n\nWe were like, oh my god. What is it? Is it is it cancer or something? Has something serious happened? Like, is it is it all okay?\n\nChannel 1: That hour. I'm over five four.\n\nChannel 0: Cool. Cool. Well, mate, it's it's up to you. Like, one of the things I need to do is you've still got a little bit of your insurances sitting with ART. And when your new policy was gonna go in force, we were gonna kind of replace it and finish moving the money across, but we don't wanna do that and leave you unprotected if we can't get the policy in place, if that makes sense.\n\nChannel 1: Yeah. I'll I basically wasn't insured anyhow. It doesn't really matter.\n\nChannel 0: Sorry. Can you repeat that for me, mate? What what does it matter?\n\nChannel 1: I basically wasn't insured any of the my mails is on my policy. It wasn't anymore. I'm out of here. But\n\nChannel 0: Yeah. So, well, $90 of life in TBD there. Do you\n\nChannel 1: yeah.\n\nChannel 0: want us to try and rego through and get that income protection and life insurance all set up, or do you think it's not not worth it? It's not gonna go through? What are\n\nChannel 1: Oh,\n\nChannel 0: your\n\nChannel 1: no.\n\nChannel 0: thoughts so\n\nChannel 1: No.\n\nChannel 0: far?\n\nChannel 1: No. Definitely have another card.\n\nChannel 0: Yeah. Yep.\n\nChannel 1: But but it doesn't worry about it. I ain't not been insured for a while if you wanna finish that off.\n\nChannel 0: Yeah. So one thing that I need to be careful with is I I don't want your if it doesn't go through and it doesn't get across the line, I don't want your $90 of cover that you've got to just, like, disappear in the background. It's safe for a few months, but it's good just to keep it keep it there for the time being. If you're comfortable, there's literally, like, a sixty seconds online push point for ART, and they won't close your insurances down. Are you okay to do that for me just in the interim?\n\nChannel 1: Yeah. Yeah. I can\n\nChannel 0: Awesome. I'll send you, like, a text and an email with some\n\nChannel 1: do\n\nChannel 0: quick\n\nChannel 1: that\n\nChannel 0: instructions.\n\nChannel 1: then.\n\nChannel 0: But, literally, on their website, if you put in your member number, name, date of birth, address, and hit submit for this opt in form, they won't cancel it\n\nChannel 1: Yep.\n\nChannel 0: in the background, and it's nice\n\nChannel 1: Alright.\n\nChannel 0: and safe.\n\nChannel 1: I took it.\n\nChannel 0: It's that easy. Just because your\n\nChannel 1: Yep.\n\nChannel 0: contributions have come into your new hub account, that's great. We've been getting a little bit of growth out of the super, which is good even though the market's on fire and the world's blowing up. So that's\n\nChannel 1: Yeah.\n\nChannel 0: not too too bad. But in the interim, it's just trying to reattempt the insurance side. So there's two options. If you're comfortable, we can reapply for it and see what happens when they go through those medical reports with the doctor again. Or if you wanted to send those reports through to us, we can do a bit of an anonymous\n\nChannel 1: Yep.\n\nChannel 0: analysis, few phone calls around to see what may come of it. I'm happy to be guided by you.\n\nChannel 1: Oh, I'm easy, mate. I don't know if she has the results. I go to the doctor, but but, yeah, I suppose we can get them. Yeah.\n\nChannel 0: Yeah. Because a couple of things I'm thinking is when we go to put through that application, they've already got there that there was the the BMI, the blood pressure, and the abnormal test results. Now\n\nChannel 1: Yeah.\n\nChannel 0: if that then comes back with an updated report saying you've had all the scans, you've changed your medication, blood pressure is now under control, that looks a lot better. If there's\n\nChannel 1: Yeah.\n\nChannel 0: a new diagnosis and they've given you a condition or something, that's gonna be a problem.\n\nChannel 1: Yeah. No. No. No. No.\n\nNo. That's just yeah. Yep. Different pills and that was just fired about a bit of calcium and vitamin, but that's all good, apparently.\n\nChannel 0: Okay? So but do you reckon it'll be possible to obtain those? Because when we go through the application, they will send off a doctor's request, a PMA, through the\n\nChannel 1: Yep.\n\nChannel 0: MediBridge service, and they will do all that in the background without you or me. It'll just go from the insurer to the doctor. Are you okay\n\nChannel 1: Yep.\n\nChannel 0: for them to do that, or would you prefer to try and just get the results from the doctor?\n\nChannel 1: No. It doesn't worry. I I can get that off.\n\nChannel 0: Okay. Cool. Cool. Yeah. We can give it a go.\n\nI'll send you those instructions just to for that one quick form, sixty seconds with ART.\n\nChannel 1: Yep.\n\nChannel 0: Can I or, actually, while I do have you, have you had any major changes in the last three months with work or anything?\n\nChannel 1: Nine.\n\nChannel 0: K. So when we were looking at it, like, I just need to make sure I'm not too far out of date with anything. You got your mortgage there. That was about $2.60. You're still\n\nChannel 1: Yep.\n\nChannel 0: production manager about 176,000.\n\nChannel 1: Yep.\n\nChannel 0: Yep. So we were applying for 600 thou of life and disability and some income protection. Your birthday is literally in a month.\n\nChannel 1: Yep.\n\nChannel 0: So we need to get that application through before that because that will make your price jump up if it goes past your next birthday.\n\nChannel 1: Alright. That's not hard.\n\nChannel 0: So are you okay for me to book you in to go through that application with Jack again for twenty minutes\n\nChannel 1: Yep.\n\nChannel 0: or so in the next week or two?\n\nChannel 1: Yep. No worries at all.\n\nChannel 0: You're an absolute star and a legend, and we appreciate you over here at. Mate, you're a legend to work with. What's a good day and time for you? I'm gonna make sure somebody is available for you.\n\nChannel 1: I got home in the next Tuesday, so on the next Wednesday or Thursday?\n\nChannel 0: Wednesday or Thursday. Can I lock in a tentative time, and then we'll send you a text beforehand to to clarify?\n\nChannel 1: Yeah, man. Yeah.\n\nChannel 0: I'm assuming you're not on daylight savings or anything like that anymore. That should have all ended for everybody.\n\nChannel 1: Interesting.\n\nChannel 0: Beautiful. Beautiful. So same time as us. What would be a good time on Wednesday to try you?\n\nChannel 1: Add those days off, mate. Anytime. Whatever search is, mate. Amazing.\n\nChannel 0: Anytime Wednesday and Thursday.\n\nChannel 1: Yeah.\n\nChannel 0: Awesome. Awesome. Awesome. Alright. I will get someone to give you a buzz Wednesday, Thursday.\n\nWe'll shoot it through\n\nChannel 1: Yep.\n\nChannel 0: for another one. We'll even call the underwriters and let them know that you've had your test results and things have improved since then if they could please kind of fast track it a little bit. And if you\n\nChannel 1: Yep.\n\nChannel 0: can do that quick sixty second form for me, that would be fantastic.\n\nChannel 1: Got it. Too easy.\n\nChannel 0: Awesome. Any questions for me so far?\n\nChannel 1: No. But not good.\n\nChannel 0: Amazing. Other than that, if we get that across the line in a couple of months' time, we'll be doing a bit of a review with you, letting you know how it's all going. And if there's anything else you need, you let us know.\n\nChannel 1: Got it. I'm too easy. Thanks very much.\n\nChannel 0: Awesome, Ross. I'll talk to you soon,\n\nChannel 1: Got it. See you later.\n\nChannel 0: Thanks, mate. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.08135966956615448},{"text":"Ross speaking.","start":1.1999999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.07899488508701324}],"sentiment":"neutral","sentiment_score":0.07978314658006032,"channel":1,"num_words":3,"start":0.96,"end":1.9399999},{"sentences":[{"text":"Good day, Ross.","start":2.72,"end":3.36,"sentiment":"positive","sentiment_score":0.47594571113586426},{"text":"It's Tommy here from Mokeview, mate.","start":3.36,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.2883222351471583},{"text":"How have you been?","start":5.3599997,"end":6.18,"sentiment":"neutral","sentiment_score":0.22533321753144264}],"sentiment":"neutral","sentiment_score":0.31223872418587023,"channel":0,"num_words":13,"start":2.72,"end":6.18},{"sentences":[{"text":"Yeah.","start":6.56,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.2714093327522278},{"text":"Good, mate.","start":6.8799996,"end":7.3599997,"sentiment":"positive","sentiment_score":0.5254234969615936},{"text":"Yourself?","start":7.3599997,"end":7.8599997,"sentiment":"positive","sentiment_score":0.5062206387519836}],"sentiment":"positive","sentiment_score":0.45711924135684967,"channel":1,"num_words":4,"start":6.56,"end":7.8599997},{"sentences":[{"text":"Living the dream so far.","start":8.16,"end":9.36,"sentiment":"positive","sentiment_score":0.6849533081054687},{"text":"It's been a fantastic few months starting the year, mate.","start":9.36,"end":12.24,"sentiment":"positive","sentiment_score":0.8355994045734405},{"text":"How was your New Year's and everything?","start":12.24,"end":13.78,"sentiment":"positive","sentiment_score":0.4629858774798257}],"sentiment":"positive","sentiment_score":0.6828028058463876,"channel":0,"num_words":22,"start":8.16,"end":13.78},{"sentences":[{"text":"No.","start":14.425,"end":14.585,"sentiment":"neutral","sentiment_score":-0.1762763261795044},{"text":"It's still off.","start":14.585,"end":15.725,"sentiment":"neutral","sentiment_score":-0.19066692888736725}],"sentiment":"neutral","sentiment_score":-0.18706927821040154,"channel":1,"num_words":4,"start":14.425,"end":15.725},{"sentences":[{"text":"Good to hear, mate.","start":16.505,"end":17.385,"sentiment":"neutral","sentiment_score":0.27449648082256317},{"text":"Good to hear.","start":17.385,"end":17.865,"sentiment":"neutral","sentiment_score":0.19697744150956473},{"text":"We're a bit worried about you.","start":17.865,"end":19.064999,"sentiment":"neutral","sentiment_score":-0.27222010989983875},{"text":"That's for 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you?","start":497.88,"end":500.38,"sentiment":"neutral","sentiment_score":0.06286299059336836}],"sentiment":"neutral","sentiment_score":0.08627774835460716,"channel":0,"num_words":18,"start":495.16,"end":500.38},{"sentences":[{"text":"Add those days off, mate.","start":501.04,"end":502.48,"sentiment":"neutral","sentiment_score":0.037971315905451775},{"text":"Anytime.","start":502.48,"end":502.98,"sentiment":"neutral","sentiment_score":0.04316950961947441},{"text":"Whatever search is, mate.","start":503.12003,"end":504.66,"sentiment":"neutral","sentiment_score":0.06671740300953388},{"text":"Amazing.","start":504.72,"end":505.22,"sentiment":"neutral","sentiment_score":0.28984710574150085}],"sentiment":"neutral","sentiment_score":0.07179480062966997,"channel":1,"num_words":11,"start":501.04,"end":505.22},{"sentences":[{"text":"Anytime Wednesday and Thursday.","start":505.17502,"end":506.795,"sentiment":"neutral","sentiment_score":0.14304656721651554}],"sentiment":"neutral","sentiment_score":0.14304656721651554,"channel":0,"num_words":4,"start":505.17502,"end":506.795},{"sentences":[{"text":"Yeah.","start":507.52002,"end":508.02002,"sentiment":"neutral","sentiment_score":0.18112830817699432}],"sentiment":"neutral","sentiment_score":0.18112830817699432,"channel":1,"num_words":1,"start":507.52002,"end":508.02002},{"sentences":[{"text":"Awesome.","start":508.855,"end":509.33502,"sentiment":"positive","sentiment_score":0.34169381856918335},{"text":"Awesome.","start":509.33502,"end":509.655,"sentiment":"positive","sentiment_score":0.3779640793800354},{"text":"Awesome.","start":509.655,"end":510.055,"sentiment":"positive","sentiment_score":0.3832665979862213},{"text":"Alright.","start":510.055,"end":510.45502,"sentiment":"positive","sentiment_score":0.34986329078674316},{"text":"I will get someone to give you a buzz Wednesday, Thursday.","start":510.45502,"end":512.955,"sentiment":"neutral","sentiment_score":0.31621882861310785}],"sentiment":"neutral","sentiment_score":0.32874632676442467,"channel":0,"num_words":15,"start":508.855,"end":512.955},{"sentences":[{"text":"We'll shoot it through","start":513.09503,"end":514.235,"sentiment":"neutral","sentiment_score":0.3022127151489258}],"sentiment":"neutral","sentiment_score":0.3022127151489258,"channel":0,"num_words":4,"start":513.09503,"end":514.235},{"sentences":[{"text":"Yep.","start":514.365,"end":514.865,"sentiment":"neutral","sentiment_score":0.2816680669784546}],"sentiment":"neutral","sentiment_score":0.2816680669784546,"channel":1,"num_words":1,"start":514.365,"end":514.865},{"sentences":[{"text":"for another one.","start":515.015,"end":515.94,"sentiment":"neutral","sentiment_score":0.25857414305210114},{"text":"We'll even call the underwriters and let them know that you've had your test results and things have improved since then if they could please kind of fast track it a little bit.","start":516.02,"end":524.2,"sentiment":"positive","sentiment_score":0.3816980186736945},{"text":"And if you","start":524.26,"end":524.98,"sentiment":"positive","sentiment_score":0.34621716539065045}],"sentiment":"positive","sentiment_score":0.3694976549117993,"channel":0,"num_words":39,"start":515.015,"end":524.98},{"sentences":[{"text":"Yep.","start":524.92505,"end":525.42505,"sentiment":"positive","sentiment_score":0.36674365401268005}],"sentiment":"positive","sentiment_score":0.36674365401268005,"channel":1,"num_words":1,"start":524.92505,"end":525.42505},{"sentences":[{"text":"can do that quick sixty second form for me, that would be fantastic.","start":524.98,"end":528.44,"sentiment":"positive","sentiment_score":0.3873214836304004}],"sentiment":"positive","sentiment_score":0.3873214836304004,"channel":0,"num_words":13,"start":524.98,"end":528.44},{"sentences":[{"text":"Got it.","start":529.80005,"end":530.04004,"sentiment":"neutral","sentiment_score":0.17580509185791016},{"text":"Too easy.","start":530.04004,"end":530.78,"sentiment":"neutral","sentiment_score":0.21507902443408966}],"sentiment":"neutral","sentiment_score":0.1954420581459999,"channel":1,"num_words":4,"start":529.80005,"end":530.78},{"sentences":[{"text":"Awesome.","start":531.115,"end":531.435,"sentiment":"neutral","sentiment_score":0.28686487674713135},{"text":"Any questions for me so far?","start":531.435,"end":532.975,"sentiment":"neutral","sentiment_score":0.17196212957302728}],"sentiment":"neutral","sentiment_score":0.18837680774075644,"channel":0,"num_words":7,"start":531.115,"end":532.975},{"sentences":[{"text":"No.","start":533.56,"end":533.96,"sentiment":"neutral","sentiment_score":-0.09907371550798416},{"text":"But not good.","start":533.96,"end":535.02,"sentiment":"neutral","sentiment_score":-0.09547828137874603}],"sentiment":"neutral","sentiment_score":-0.09637713991105556,"channel":1,"num_words":4,"start":533.56,"end":535.02},{"sentences":[{"text":"Amazing.","start":535.195,"end":535.675,"sentiment":"neutral","sentiment_score":0.16965451836586},{"text":"Other than that, if we get that across the line in a couple of months' time, we'll be doing a bit of a review with you, letting you know how it's all going.","start":535.675,"end":541.595,"sentiment":"neutral","sentiment_score":0.2825231184110497},{"text":"And if there's anything else you need, you let us know.","start":541.595,"end":544.095,"sentiment":"neutral","sentiment_score":0.24353397569873117}],"sentiment":"neutral","sentiment_score":0.2704842479692565,"channel":0,"num_words":45,"start":535.195,"end":544.095},{"sentences":[{"text":"Got it.","start":544.695,"end":545.015,"sentiment":"neutral","sentiment_score":0.21642011404037476},{"text":"I'm too easy.","start":545.015,"end":545.575,"sentiment":"neutral","sentiment_score":0.3044862548510234},{"text":"Thanks very much.","start":545.575,"end":546.555,"sentiment":"positive","sentiment_score":0.47219638029734295}],"sentiment":"positive","sentiment_score":0.34536101669073105,"channel":1,"num_words":8,"start":544.695,"end":546.555},{"sentences":[{"text":"Awesome, Ross.","start":546.77,"end":547.41003,"sentiment":"positive","sentiment_score":0.8947927951812744},{"text":"I'll talk to you soon,","start":547.41003,"end":548.39,"sentiment":"positive","sentiment_score":0.6245643734931946}],"sentiment":"positive","sentiment_score":0.7017724939755031,"channel":0,"num_words":7,"start":546.77,"end":548.39},{"sentences":[{"text":"Got it.","start":549.175,"end":549.73505,"sentiment":"positive","sentiment_score":0.67952761054039},{"text":"See you later.","start":549.73505,"end":550.645,"sentiment":"positive","sentiment_score":0.5488545894622803}],"sentiment":"positive","sentiment_score":0.6011237978935242,"channel":1,"num_words":5,"start":549.175,"end":550.645},{"sentences":[{"text":"Thanks, mate.","start":550.77,"end":551.33,"sentiment":"positive","sentiment_score":0.7969601154327393},{"text":"Bye.","start":551.33,"end":551.83,"sentiment":"neutral","sentiment_score":-0.10937190055847168}],"sentiment":"positive","sentiment_score":0.49484944343566895,"channel":0,"num_words":3,"start":550.77,"end":551.83}]},"summary":{"result":"success","short":" Ross is concerned about his new insurance policy and has health issues. The agent suggests reordering if he is not satisfied and explains that Ross can still get coverage if he wants to keep his current policy. The agent explains the process for obtaining insurance coverage and warns that it may not be possible to obtain coverage. They schedule a call for Wednesday to discuss coverage and medical testing."},"intents":{"segments":[{"text":"I've got you booked in for just a quick catch up just regarding the the health and the insurances because I mean, make sure your soup is nice and safe as well. Have you got five minutes for me? Yeah, man.","start_word":73,"end_word":113,"intents":[{"intent":"Confirm appointment","confidence_score":0.0005625763},{"intent":"Schedule catch-up","confidence_score":0.0026795296}]},{"text":"I've got you booked in for just a quick catch up just regarding the the health and the insurances because I mean, make sure your soup is nice and safe as well. Have you got five minutes for me? Yeah, man. Easy done. Just as usual, calls are recorded for training and quality purposes, and I'm registered with Asica's adviser 1273105. Are you okay to confirm your date of birth and address for me for security purposes? Yep.","start_word":73,"end_word":150,"intents":[{"intent":"Check security","confidence_score":0.08361424}]},{"text":"Are you okay to confirm your date of birth and address for me for security purposes?","start_word":134,"end_word":149,"intents":[{"intent":"Confirm personal information","confidence_score":0.0036590297}]},{"text":"a bit of a pause on, like, insurance applications because there was a bit of a worry there. So I wanted to just have a quick catch up with you if that's okay. Yep.","start_word":246,"end_word":279,"intents":[{"intent":"Prevent insurance applications","confidence_score":0.004916052}]},{"text":"Like, one of the things I need to do is you've still got a little bit of your insurances sitting with ART. And when your new policy was gonna go in force, we were gonna kind of replace it and finish moving the money across, but we don't wanna do that and leave you unprotected if we can't get the policy in place, if that makes sense. Yeah.","start_word":467,"end_word":534,"intents":[{"intent":"Reset policy","confidence_score":0.004181695}]},{"text":"Yeah.","start_word":534,"end_word":534,"intents":[{"intent":"Retain insurance","confidence_score":0.00014537445}]},{"text":"I ain't not been insured for a while if you wanna finish that off. Yeah.","start_word":646,"end_word":660,"intents":[{"intent":"Resolve insurance issues","confidence_score":0.0026435172}]},{"text":"Because when we go through the application, they will send off a doctor's request, a PMA, through the Yep. MediBridge service, and they will do all that in the background without you or me. It'll just go from the insurer to the doctor. Are you okay Yep. for them to do that, or would you prefer to try and just get the results from the doctor? No.","start_word":1104,"end_word":1170,"intents":[{"intent":"Request results from the doctor","confidence_score":0.0019248608}]},{"text":"So are you okay for me to book you in to go through that application with Jack again for twenty minutes Yep.","start_word":1326,"end_word":1347,"intents":[{"intent":"Book appointment","confidence_score":0.19835427}]},{"text":"I'm gonna make sure somebody is available for you. I got home in the next Tuesday, so on the next Wednesday or Thursday? Wednesday or Thursday.","start_word":1390,"end_word":1415,"intents":[{"intent":"Confirm availability","confidence_score":0.49921426}]},{"text":"Can I lock in a tentative time, and then we'll send you a text beforehand to to clarify? Yeah, man. Yeah.","start_word":1416,"end_word":1436,"intents":[{"intent":"Send text","confidence_score":0.02882634}]},{"text":"We'll even call the underwriters and let them know that you've had your test results and things have improved since then if they could please kind of fast track it a little bit. And if you Yep.","start_word":1514,"end_word":1550,"intents":[{"intent":"Provide test results","confidence_score":0.04108191}]},{"text":"Other than that, if we get that across the line in a couple of months' time, we'll be doing a bit of a review with you, letting you know how it's all going. And if there's anything else you need, you let us know. Got it.","start_word":1580,"end_word":1625,"intents":[{"intent":"Complete review","confidence_score":0.022772837}]}]},"sentiments":{"segments":[{"text":"Hi. Ross speaking.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.08295369893312454},{"text":"Good day, Ross.","start_word":3,"end_word":5,"sentiment":"positive","sentiment_score":0.4783032536506653},{"text":"It's Tommy here from Mokeview, mate. How have you been? Yeah.","start_word":6,"end_word":16,"sentiment":"neutral","sentiment_score":0.28367993235588074},{"text":"Good, mate. Yourself? Living the dream so far. It's been a fantastic few months starting the year, mate. How was your New Year's and everything?","start_word":17,"end_word":41,"sentiment":"positive","sentiment_score":0.6545028686523438},{"text":"No. It's still off. Good to hear, mate. Good to hear. We're a bit worried about you. That's for sure. Mate, And I've I will go right to open. cool. Cool. I've got you booked in for just a quick catch up just regarding the the health and the insurances because I mean, make sure your soup is nice and safe as well. Have you got five minutes for me? Yeah, man. Easy done. Just as usual, calls are recorded for training and quality purposes, and I'm registered with Asica's adviser 1273105. Are you okay to confirm your date of birth and address for me for security purposes? Yep. Sixteen for the fifth seventy Mhmm. '9. 19 Linde Highway Toll.","start_word":42,"end_word":161,"sentiment":"neutral","sentiment_score":0.10267755389213562},{"text":"You're a legend as always, Ross.","start_word":162,"end_word":167,"sentiment":"positive","sentiment_score":0.384418249130249},{"text":"Mate, did you want me to put in place any, like, security question for you? Are you happy to go through that three point check next time as well? No. It doesn't matter. It might make sense. Easy done. Easy done. Mate, where we left off, I had a bit of a chat to you just before Christmas. You had some test results coming back, CT scans, MRIs, all that fun stuff. So Yeah, we man. had Yeah. a bit of a pause on, like, insurance applications because there was a bit of a worry there. So I wanted to just have a quick catch up with you if that's okay. Yep. Yep. So when it comes to, like, the results of all of that, we can kind of reattempt things depending on how things are going. I know when I spoke to you, your main worry that your doctor was talking about was changing some medications because he thinks that maybe the medication at the time was causing a bit of blood in the urine, that kind of thing. What ended up happening with all of the tests after that? How did it go? Yeah. All the tests come back fine. I Yep. was very low risk. I changed my blood pressure pills, lowered Okay. my blood pressure. Yeah. That's about it. Okay. So nothing came up of it. We were we were worried when an insurer calls you and said, hey. Something's come up in a test. Tell your client to talk to their doctor. We were like, oh my god. What is it? Is it is it cancer or something? Has something serious happened? Like, is it is it all okay? That hour. I'm over five four. Cool. Cool. Well, mate, it's it's up to you. Like, one of the things I need to do is you've still got a little bit of your insurances sitting with ART. And when your new policy was gonna go in force, we were gonna kind of replace it and finish moving the money across, but we don't wanna do that and leave you unprotected if we can't get the policy in place, if that makes sense. Yeah. I'll I basically wasn't insured anyhow. It doesn't really matter. Sorry. Can you repeat that for me, mate? What what does it matter? I basically wasn't insured any of the my mails is on my policy. It wasn't anymore. I'm out of here. But Yeah. So, well, $90 of life in TBD there. Do you yeah. want us to try and rego through and get that income protection and life insurance all set up, or do you think it's not not worth it? It's not gonna go through? What are Oh, your no. thoughts so No. far? No. Definitely have another card. Yeah. Yep. But but it doesn't worry about it. I ain't not been insured for a while if you wanna finish that off. Yeah. So one thing that I need to be careful with is I I don't want your if it doesn't go through and it doesn't get across the line, I don't want your $90 of cover that you've got to just, like, disappear in the background. It's safe for a few months, but it's good just to keep it keep it there for the time being. If you're comfortable, there's literally, like, a sixty seconds online push point for ART, and they won't close your insurances down. Are you okay to do that for me just in the interim? Yeah. Yeah.","start_word":168,"end_word":760,"sentiment":"neutral","sentiment_score":-0.09769269769059566},{"text":"I can Awesome. I'll send you, like, a text and an email with some do quick that instructions.","start_word":761,"end_word":778,"sentiment":"positive","sentiment_score":0.4611184298992157},{"text":"then. But, literally, on their website, if you put in your member number, name, date of birth, address, and hit submit for this opt in form, they won't cancel it Yep. in the background, and it's nice Alright.","start_word":779,"end_word":816,"sentiment":"neutral","sentiment_score":0.23370227217674255},{"text":"and safe. I took it. It's that easy. Just because your Yep. contributions have come into your new hub account, that's great.","start_word":817,"end_word":838,"sentiment":"positive","sentiment_score":0.5084376335144043},{"text":"We've been getting a little bit of growth out of the super, which is good even though the market's on fire and the world's blowing up. So that's Yeah. not too too bad. But in the interim, it's just trying to reattempt the insurance side. So there's two options. If you're comfortable, we can reapply for it and see what happens when they go through those medical reports with the doctor again. Or if you wanted to send those reports through to us, we can do a bit of an anonymous Yep. analysis, few phone calls around to see what may come of it.","start_word":839,"end_word":942,"sentiment":"neutral","sentiment_score":0.10010422021150588},{"text":"I'm happy to be guided by you.","start_word":943,"end_word":949,"sentiment":"positive","sentiment_score":0.5633386969566345},{"text":"Oh, I'm easy, mate. I don't know if she has the results. I go to the doctor, but but, yeah, I suppose we can get them. Yeah. Yeah. Because a couple of things I'm thinking is when we go to put through that application, they've already got there that there was the the BMI, the blood pressure, and the abnormal test results. Now if Yeah. that then comes back with an updated report saying you've had all the scans, you've changed your medication, blood pressure is now under control, that looks a lot better. If there's Yeah. a new diagnosis and they've given you a condition or something, that's gonna be a problem. Yeah. No. No. No. No. No. That's just yeah. Yep. Different pills and that was just fired about a bit of calcium and vitamin, but that's all good, apparently. Okay? So but do you reckon it'll be possible to obtain those? Because when we go through the application, they will send off a doctor's request, a PMA, through the Yep. MediBridge service, and they will do all that in the background without you or me. It'll just go from the insurer to the doctor. Are you okay Yep. for them to do that, or would you prefer to try and just get the results from the doctor? No. It doesn't worry. I I can get that off. Okay. Cool. Cool. Yeah. We can give it a go. I'll send you those instructions just to for that one quick form, sixty seconds with ART. Yep. Can I or, actually, while I do have you, have you had any major changes in the last three months with work or anything? Nine. K. So when we were looking at it, like, I just need to make sure I'm not too far out of date with anything. You got your mortgage there. That was about $2.60. You're still Yep. production manager about 176,000. Yep. Yep. So we were applying for 600 thou of life and disability and some income protection. Your birthday is literally in a month. Yep. So we need to get that application through before that because that will make your price jump up if it goes past your next birthday. Alright. That's not hard. So are you okay for me to book you in to go through that application with Jack again for twenty minutes Yep. or so in the next week or two? Yep. No worries at all.","start_word":950,"end_word":1360,"sentiment":"neutral","sentiment_score":0.04048981351682739},{"text":"You're an absolute star and a legend, and we appreciate you over here at. Mate, you're a legend to work with.","start_word":1361,"end_word":1381,"sentiment":"positive","sentiment_score":0.6406370997428894},{"text":"What's a good day and time for you? I'm gonna make sure somebody is available for you. I got home in the next Tuesday, so on the next Wednesday or Thursday? Wednesday or Thursday. Can I lock in a tentative time, and then we'll send you a text beforehand to to clarify? Yeah, man. Yeah. I'm assuming you're not on daylight savings or anything like that anymore. That should have all ended for everybody. Interesting. Beautiful. Beautiful. So same time as us. What would be a good time on Wednesday to try you? Add those days off, mate. Anytime. Whatever search is, mate. Amazing. Anytime Wednesday and Thursday. Yeah.","start_word":1382,"end_word":1490,"sentiment":"neutral","sentiment_score":0.04431232437491417},{"text":"Awesome. Awesome. Awesome. Alright.","start_word":1491,"end_word":1494,"sentiment":"positive","sentiment_score":0.3617154359817505},{"text":"I will get someone to give you a buzz Wednesday, Thursday. We'll shoot it through Yep. for another one.","start_word":1495,"end_word":1513,"sentiment":"neutral","sentiment_score":0.3000877797603607},{"text":"We'll even call the underwriters and let them know that you've had your test results and things have improved since then if they could please kind of fast track it a little bit. And if you Yep. can do that quick sixty second form for me, that would be fantastic.","start_word":1514,"end_word":1563,"sentiment":"positive","sentiment_score":0.3775370121002197},{"text":"Got it. Too easy. Awesome. Any questions for me so far? No. But not good. Amazing. Other than that, if we get that across the line in a couple of months' time, we'll be doing a bit of a review with you, letting you know how it's all going. And if there's anything else you need, you let us know. Got it. I'm too easy.","start_word":1564,"end_word":1628,"sentiment":"neutral","sentiment_score":0.23912985622882843},{"text":"Thanks very much. Awesome, Ross. I'll talk to you soon, Got it. See you later. Thanks, mate. Bye.","start_word":1629,"end_word":1646,"sentiment":"positive","sentiment_score":0.6556541919708252}],"average":{"sentiment":"neutral","sentiment_score":0.07115297554493359}}}}