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Kyle. I missed a call from Jack before. I was wondering if I could get through to him. Yep. That's my insurances.\n\nYep. Yeah. It's Megan Jane John. August 1973. And what was the address?\n\n8 Cedarley Drive, Toowonton, Queensland 4565. Thank you. Thank you.","paragraphs":[{"sentences":[{"text":"Hi, Kyle.","start":4.7999997,"end":5.52,"sentiment":"neutral","sentiment_score":0.03759352955967188},{"text":"I missed a call from Jack before.","start":5.52,"end":7.04,"sentiment":"neutral","sentiment_score":-0.0534597390464374},{"text":"I was wondering if I could get through to him.","start":7.04,"end":10.0199995,"sentiment":"neutral","sentiment_score":-0.01778755523264408},{"text":"Yep.","start":14.48,"end":14.98,"sentiment":"neutral","sentiment_score":0.09098482131958008},{"text":"That's my insurances.","start":15.584999,"end":20.365,"sentiment":"neutral","sentiment_score":0.08719974011182785}],"sentiment":"neutral","sentiment_score":-0.005405331516395445,"num_words":23,"start":4.7999997,"end":20.365},{"sentences":[{"text":"Yep.","start":23.825,"end":24.325,"sentiment":"neutral","sentiment_score":0.0460725836455822},{"text":"Yeah.","start":24.625,"end":24.865,"sentiment":"neutral","sentiment_score":0.06954747438430786},{"text":"It's Megan Jane John.","start":24.865,"end":26.645,"sentiment":"neutral","sentiment_score":0.04655491467565298},{"text":"August 1973.","start":33.6,"end":36.260002,"sentiment":"neutral","sentiment_score":0.006268860888667405},{"text":"And what was the address?","start":36.32,"end":38.74,"sentiment":"neutral","sentiment_score":0.008575249090790748}],"sentiment":"neutral","sentiment_score":0.027481052612599272,"num_words":13,"start":23.825,"end":38.74},{"sentences":[{"text":"8 Cedarley Drive, Toowonton, Queensland 4565.","start":39.440002,"end":46.415,"sentiment":"neutral","sentiment_score":0.02136705241476496},{"text":"Thank you.","start":48.875,"end":49.535004,"sentiment":"positive","sentiment_score":0.4643721729516983},{"text":"Thank you.","start":54.715004,"end":55.535004,"sentiment":"positive","sentiment_score":0.4557839334011078}],"sentiment":"neutral","sentiment_score":0.1968514527194202,"num_words":10,"start":39.440002,"end":55.535004}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. Lakeview Financial. Carl speaking.\n\nChannel 1: Hi, Kyle. I missed a call from Jack before. I was wondering if I could get through to\n\nChannel 0: From\n\nChannel 1: him.\n\nChannel 0: from Jack, not a problem at all. I'll just see what that was in regards to.\n\nChannel 1: Yep. That's my\n\nChannel 0: Okay. Not a problem. Can\n\nChannel 1: insurances.\n\nChannel 0: I just grab your full name, sir? I'll just pass you through security. I'll transfer you to my colleague, Jack, if that's\n\nChannel 1: Yep.\n\nChannel 0: alright.\n\nChannel 1: Yeah. It's Megan Jane John.\n\nChannel 0: Bear with me. And your date of birth and current address there, Megan?\n\nChannel 1: August 1973. And what was the address?\n\nChannel 0: Yeah.\n\nChannel 1: 8 Cedarley Drive, Toowonton, Queensland 4565.\n\nChannel 0: Not a problem at all. Thank you for that one there, Megan. I'll just\n\nChannel 1: Thank you.\n\nChannel 0: put you on a brief hold, and then you'll go straight through to my colleague, Jack, to answer your queries there today.\n\nChannel 1: Thank you.\n\nChannel 0: No problem. 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The agent, Carl, takes his call and transfers him to Jack, who asks for his personal information and address. The call ends with the agent thanking the customer."},"intents":{"segments":[{"text":"I'll transfer you to my colleague, Jack, if that's Yep.","start_word":64,"end_word":73,"intents":[{"intent":"Transfer call","confidence_score":0.16055435}]},{"text":"put you on a brief hold, and then you'll go straight through to my colleague, Jack, to answer your queries there today. Thank you.","start_word":123,"end_word":146,"intents":[{"intent":"Answer queries","confidence_score":0.19448425}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Lakeview Financial. Carl speaking. Hi, Kyle. I missed a call from Jack before. I was wondering if I could get through From to him. from Jack, not a problem at all. I'll just see what that was in regards to. Yep. That's my Okay. Not a problem. Can I insurances. just grab your full name, sir? I'll just pass you through security. 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