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again.","start":39.0,"end":41.32,"sentiment":"neutral","sentiment_score":-0.01199375418946147},{"text":"Alright?","start":41.32,"end":41.82,"sentiment":"neutral","sentiment_score":0.03834139183163643}],"sentiment":"neutral","sentiment_score":-0.007111345184966922,"channel":0,"num_words":12,"start":38.68,"end":41.82},{"sentences":[{"text":"Yeah.","start":41.66094,"end":42.16094,"sentiment":"neutral","sentiment_score":0.09427741169929504},{"text":"Sweet.","start":42.220936,"end":42.54094,"sentiment":"neutral","sentiment_score":0.23290571570396423},{"text":"That would work.","start":42.54094,"end":43.18094,"sentiment":"neutral","sentiment_score":0.26077048977216083},{"text":"Thank you.","start":43.18094,"end":43.920937,"sentiment":"positive","sentiment_score":0.4037710130214691}],"sentiment":"neutral","sentiment_score":0.2738623746803829,"channel":1,"num_words":7,"start":41.66094,"end":43.920937},{"sentences":[{"text":"Yes.","start":44.020935,"end":44.100937,"sentiment":"neutral","sentiment_score":0.13339588046073914},{"text":"No problem.","start":44.100937,"end":44.580936,"sentiment":"neutral","sentiment_score":0.20022063702344894},{"text":"Thanks.","start":44.580936,"end":44.830936,"sentiment":"neutral","sentiment_score":0.26010358333587646},{"text":"Bye.","start":44.830936,"end":45.330936,"sentiment":"neutral","sentiment_score":0.1450275033712387}],"sentiment":"neutral","sentiment_score":0.18779364824295045,"channel":0,"num_words":5,"start":44.020935,"end":45.330936},{"sentences":[{"text":"Bye.","start":45.260937,"end":45.760937,"sentiment":"neutral","sentiment_score":0.08406458795070648}],"sentiment":"neutral","sentiment_score":0.08406458795070648,"channel":1,"num_words":1,"start":45.260937,"end":45.760937}]},"summary":{"result":"success","short":"A customer named Debbie Sotto calls OP Financial and is interrupted by an echo on her headset. She apologizes for the interruption and ends the call abruptly. She mentions that she is working from home and promises to call back again when she has better reception."},"intents":{"segments":[{"text":"Hey. Am I Yeah. speaking Can I with help Rob? you? Yep.","start_word":1,"end_word":12,"intents":[{"intent":"Ask for assistance","confidence_score":0.0021141546}]}]},"sentiments":{"segments":[{"text":"Hello? Hey. Am I Yeah. speaking Can I with help Rob? you? Yep. Bobby, it's Debbie Sotto calling OP Financial. How are you?","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.053496599197387695},{"text":"I'm good, man. Good. How are you? I'm very well. Thank you for asking.","start_word":23,"end_word":36,"sentiment":"positive","sentiment_score":0.5229095220565796},{"text":"Working from home today and my to be perfectly honest, my headset just ran out of battery. So I'm calling you on loudspeaker. So I hope you can hear me right.","start_word":37,"end_word":67,"sentiment":"neutral","sentiment_score":-0.05544241890311241},{"text":"I can, but it's just too much echo. Too much echo.","start_word":68,"end_word":78,"sentiment":"negative","sentiment_score":-0.43872347474098206},{"text":"Yeah. One I sec. can't. What about Yep. what about now? Is that a bit Yep. better or Beautiful. Same team, K. I guess. Same. Same? Alright. What about Yeah. this? I'll hang up, and I'll give you a callback again. Alright? Yeah. Sweet. That would work.","start_word":79,"end_word":125,"sentiment":"neutral","sentiment_score":0.0012391721829771996},{"text":"Thank you.","start_word":126,"end_word":127,"sentiment":"positive","sentiment_score":0.38316625356674194},{"text":"Yes. No problem. Thanks. Bye. Bye.","start_word":128,"end_word":133,"sentiment":"neutral","sentiment_score":0.16739493608474731}],"average":{"sentiment":"neutral","sentiment_score":0.04061421641597041}}}}