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Good morning. This is Maureen from Airtel tax support. How can I assist you today? Mhmm.\n\nSelfin. Am I speaking with Selfin Abia Abwal? Yeah. Actually, we're in currently adding your information to our portal. Then once added, we'll then send you an invoice.\n\nOur accounts department will send you an invoice for the front payment before we proceed with activating the service. So just to confirm since you already called us, for the plan, we're going to proceed with the super 25 over 10 MBPS unlimited, yeah, which is $59.95 per month. And for the contract, we're going to proceed with the six month contract, which is $20. That is correct. And I also wanted to add that for the router, even though we'll be offering you a free router, you'll be you'll be charged for the $20 delivery fee applicable for the router, which is also included for the upfront payment.\n\nSo for yeah. So for the upfront payment, 20 plus 20 plus 59, this is around $90 plus. Yeah. Our accounts department will send you an invoice once, we successfully added your account to our portal. Okay then.\n\nI'll kindly wait for our email then again. You're welcome. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.15820163488388062},{"text":"Good morning.","start":2.0,"end":2.8,"sentiment":"positive","sentiment_score":0.4219372570514679},{"text":"This is Maureen from Airtel tax support.","start":2.8,"end":5.46,"sentiment":"positive","sentiment_score":0.33543885179928373},{"text":"How can I assist you today?","start":6.3999996,"end":7.94,"sentiment":"neutral","sentiment_score":0.28479445974032086},{"text":"Mhmm.","start":8.559999,"end":9.059999,"sentiment":"neutral","sentiment_score":0.036186061799526215}],"sentiment":"neutral","sentiment_score":0.29971181951901493,"num_words":17,"start":1.28,"end":9.059999},{"sentences":[{"text":"Selfin.","start":19.455,"end":19.955,"sentiment":"neutral","sentiment_score":0.027381835505366325},{"text":"Am I speaking with Selfin Abia Abwal?","start":20.015,"end":22.355,"sentiment":"neutral","sentiment_score":0.030454996174999645},{"text":"Yeah.","start":24.5,"end":24.66,"sentiment":"neutral","sentiment_score":0.0918782576918602},{"text":"Actually, we're in currently adding your information to our portal.","start":24.66,"end":31.0,"sentiment":"neutral","sentiment_score":0.1396505802869797},{"text":"Then once added, we'll then send you an invoice.","start":31.619999,"end":37.059998,"sentiment":"neutral","sentiment_score":0.11796799550453822}],"sentiment":"neutral","sentiment_score":0.09966652960117374,"num_words":28,"start":19.455,"end":37.059998},{"sentences":[{"text":"Our accounts department will send you an invoice for the front payment before we proceed with activating the service.","start":37.059998,"end":43.504997,"sentiment":"neutral","sentiment_score":0.16431940386169835},{"text":"So just to confirm since you already called us, for the plan, we're going to proceed with the super 25 over 10 MBPS unlimited, yeah, which is $59.95 per month.","start":44.125,"end":61.739998,"sentiment":"neutral","sentiment_score":0.1935782181719939},{"text":"And for the contract, we're going to proceed with the six month contract, which is $20.","start":62.055,"end":68.315,"sentiment":"neutral","sentiment_score":0.09858638793230057},{"text":"That is correct.","start":71.095,"end":71.994995,"sentiment":"neutral","sentiment_score":0.23537001510461172},{"text":"And I also wanted to add that for the router, even though we'll be offering you a free router, you'll be you'll be charged for the $20 delivery fee applicable for the router, which is also included for the upfront payment.","start":72.695,"end":93.365,"sentiment":"neutral","sentiment_score":0.10423638880616282}],"sentiment":"neutral","sentiment_score":0.14207889368637985,"num_words":109,"start":37.059998,"end":93.365},{"sentences":[{"text":"So for yeah.","start":94.705,"end":95.825,"sentiment":"neutral","sentiment_score":0.08704436073700587},{"text":"So for the upfront payment, 20 plus 20 plus 59, this is around $90 plus.","start":95.825,"end":106.24,"sentiment":"neutral","sentiment_score":0.11684809426466623},{"text":"Yeah.","start":106.24,"end":106.64,"sentiment":"neutral","sentiment_score":0.22958526015281677},{"text":"Our accounts department will send you an invoice once, we successfully added your account to our portal.","start":106.64,"end":115.38,"sentiment":"positive","sentiment_score":0.350466325879097},{"text":"Okay then.","start":116.085,"end":116.245,"sentiment":"neutral","sentiment_score":0.13292238488793373}],"sentiment":"neutral","sentiment_score":0.22282137015932485,"num_words":38,"start":94.705,"end":116.245},{"sentences":[{"text":"I'll kindly wait for our email then again.","start":116.245,"end":120.025,"sentiment":"neutral","sentiment_score":0.06286118039861321},{"text":"You're welcome.","start":122.565,"end":123.365,"sentiment":"positive","sentiment_score":0.3508754223585129},{"text":"Bye for now.","start":123.365,"end":124.345,"sentiment":"neutral","sentiment_score":0.21943390369415283}],"sentiment":"neutral","sentiment_score":0.14330323069141462,"num_words":13,"start":116.245,"end":124.345}]}}]},{"alternatives":[{"transcript":"Hello. Hi. I sent you the details. Have you managed to apply for me on your side? It's self in. Yeah. Yes. Yes. Yes. Okay. Mhmm. 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Hi. I sent you the details. Have you managed to apply for me on your side? It's self in.\n\nYeah. Yes. Yes. Yes. Okay.\n\nMhmm. 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Good morning. This is Maureen from Airtel tax support. How can\n\nChannel 1: Hello.\n\nChannel 0: I assist you today? Mhmm.\n\nChannel 1: Hi. I sent you the details. Have you managed to apply for me on your side? It's self in.\n\nChannel 0: Selfin. Am I speaking with Selfin Abia Abwal?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Actually, we're in currently adding your information to our portal. Then once added, we'll then send you an invoice. Our accounts department will send you an invoice for the front payment before we proceed with activating the service. So just to confirm since you already called us, for the plan, we're going to proceed with the super 25 over 10 MBPS unlimited,\n\nChannel 1: Yes.\n\nChannel 0: yeah, which is $59.95 per month. And for the contract, we're going to proceed with the six month contract, which is $20.\n\nChannel 1: Yes.\n\nChannel 0: That is correct.\n\nChannel 1: Yes.\n\nChannel 0: And I also wanted to add that for the router, even though we'll be offering you a free router, you'll be you'll be charged for the $20 delivery fee applicable for the router, which is also included for the upfront payment.\n\nChannel 1: Okay.\n\nChannel 0: So for yeah. So for the upfront payment, 20 plus 20 plus 59, this is around $90\n\nChannel 1: Mhmm.\n\nChannel 0: plus. Yeah. Our accounts department will send you an invoice once, we successfully added your account to our portal. Okay then. I'll kindly wait for our email then again.\n\nYou're welcome. Bye for now.\n\nChannel 1: Okay.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.15820163488388062},{"text":"Good morning.","start":2.0,"end":2.8,"sentiment":"positive","sentiment_score":0.4219372570514679},{"text":"This is Maureen from Airtel tax support.","start":2.8,"end":5.46,"sentiment":"positive","sentiment_score":0.33543885179928373},{"text":"How can","start":6.3999996,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.3133320212364197}],"sentiment":"neutral","sentiment_score":0.3314010128378868,"channel":0,"num_words":12,"start":1.28,"end":6.7999997},{"sentences":[{"text":"Hello.","start":6.72,"end":7.22,"sentiment":"neutral","sentiment_score":0.2774233818054199}],"sentiment":"neutral","sentiment_score":0.2774233818054199,"channel":1,"num_words":1,"start":6.72,"end":7.22},{"sentences":[{"text":"I assist you 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representative from Airtel tax support called a customer named Selfin Abia Abwal to confirm their plans for activating their service. The representative informed Selfin that they will proceed with the super 25 over 10 MBPS unlimited plan for $59.95 per month and that they will receive an invoice once the account is added to their portal. They also informed Selfin that they will be charged for the $20 delivery fee applicable for the router, which is also included in the upfront payment. The account department will send an invoice once Selfin's account is added to their portal."},"intents":{"segments":[{"text":"This is Maureen from Airtel tax support. How can Hello. I assist you today? Mhmm. Hi. I sent you the details. Have you managed to apply for me on your side? It's self in.","start_word":3,"end_word":36,"intents":[{"intent":"Apply for airtel tax support","confidence_score":0.013135241}]},{"text":"Selfin. Am I speaking with Selfin Abia Abwal? 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I'll kindly wait for our email then again.","start_word":216,"end_word":225,"sentiment":"neutral","sentiment_score":0.07850383222103119},{"text":"You're welcome.","start_word":226,"end_word":227,"sentiment":"positive","sentiment_score":0.3396812379360199},{"text":"Bye for now. Okay.","start_word":228,"end_word":231,"sentiment":"neutral","sentiment_score":0.2000698745250702}],"average":{"sentiment":"neutral","sentiment_score":0.15043592895885738}}}}