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If because there's a business number, it doesn't show me who's calling because it it's through the cloud PBX because it's all set up. So it doesn't show me, yeah, who's calling. But, yeah, we got I'll I'll send you my mobile number after that. You can always use that as well. It'll it always pops up and shows me who's calling then. But I I did send you an SMS as well with some credentials. Yep. No. No. That's that's fine. So do you have the Ring Hotel app on your phone? Yeah. Right. Preferably use the Ring Hotel app. You just download I think it might have been con yeah. If you just download that and it's got three separate fields, and if you put those yep. And if you put those credentials in, it will just open up, and it should all load. Yep. Yep. So it would have been that you had that at some point, and it I yeah. Maybe you've it I don't know. It might have switched or might have yeah. It might not have really. But, yeah, I think it got changed off three c x when when it got moved across because it was just yeah. With all the licensing for that, it was just a bit difficult, and I think that's kinda how it got set up previously. Now do you have a handset as well, or if is it just no. Yeah. Yeah. 100%. It probably just wasn't logged in on any of the devices anymore. See how that goes. Once we hang up, I'll also just do a quick test call just to make sure it's all working as expected. But, yeah, look, if there's any issues at all, just feel free to reach out and let me know, and we can get it troubleshooted. If you need anything else, again, also just let me know. We can and we can sort it. Otherwise, yeah, if you're unhappy or anything, just, yeah, tell me what I can do, and I'll we'll look at the thing if we get it fixed for you. Yep. Yep. Yep. Yep. I'll have a look and just see. Again, we we just which so there's a small group of customers from ABID that we kind of inherited. So yeah. And we just kinda just brought across as is. So I'll have a look and see what is there and isn't there because I I haven't really looked at that part so much because a lot of the plans are a little bit different now. So, yeah, maybe we there could be one that we could look at re digging for that for that service. Yep. Yep. 100 percent. Yep. No. That makes sense. Leave it with leave it with me. I'll I'll I'll just double check and see. Did I can't actually remember how much you're paying off the top of my head, so I'll just have to log in and actually have a look at 40 40 a month? That's it. Okay. Six three six three one. Yeah. No. If if you're not using it much, it it's it's potentially not needed. I'm just okay. So Yep. Yeah. I I get that. But, I mean, again, you're not using it much. It's it's more just for, you know, literally the occasional call, and I I would rather it kinda works for what you need. So, I mean, what we may be doing is just moving you to a PAYG plan. I think 12. Yeah. That No. Yeah. Look. If if you leave it with me, but I think what we can do is just put you on a PAYG because, I mean, I think you're on a $40 legacy subscription. And, again, I think there was some charges because of this with all the three c x stuff and everything like that that, you know, didn't make it the cheapest. We we've you're now on the cloud PBX. And if you go on our website, the prices are very transparent because we believe in that, and I don't believe in charging people more than what they should be paying for a service, you know, when they need it. So, basically, the POID plan works at you pay $10 a month. You pay $2 for the softphone app, which is the Ring and Tell app to make it work on your phone, and then you just pay per call that you receive. It's per minute. So for local calls, it's it's 8¢ per call for a local call or a national call. For a mobile, it's 4.5¢ per minute. And then for thirteen and thirteen hundred numbers, it's 25¢ per call. So so that's that's when you're generally calling out. Well, yes. It's basically yeah. Yeah. Yeah. Yep. If you're using the same extension, it should be just $2 of the same one, theoretically. I actually haven't tested that. But, yeah, normally, it should just be two dollars, so it should yeah. It's more about extensions are more just about how you want the call flow set up and and tiered. So if you wanted to kinda ring to one for x amount of time and then, you know, like, it's more around that. But realistically, it should at most, like, with the amount of call volume we have, you're probably talking at most it's gonna cost $15.16 dollars at because I'm I I just have to double check the logic to the call if it's in it's in inbound and outbound, but I I don't think inbound is included. I don't think there's any cost for receiving the calls from memory, but I can double check that. And I think if you're not making the outbound, it's basically just gonna drop it down to about $14 for you. X GST. Yep. Yep. Yep. 100100100%, mate. I I can get that sorted for you. That's not an issue. And, look, if if you have any questions, you can always check the website as well. All the everything is on there. We try to make it really transparent with with all the pricing, whether it be for the 1,300 numbers, you know, virtual mobile numbers, NBN, our mobile phone plans, whatever it is, it's all on there. We also even have AI agents now, which will can kinda answer the phone for you and take messages and do all kinds of stuff. So, yeah, we yeah. They can do bookings as well. So, yeah, there's a whole bunch of stuff that we do, including, you know, some IT services and three sixty five licensing and all kinds of stuff. So that part's not on the website, but but yeah. Like, the the website's mainly just Telco stuff, but, yeah, we all come from IT backgrounds. We all worked and are working generally in MSPs. So, yeah, we've got quite a bit of experience there. So any questions you have about, you know I I don't know if you have computers and and workstations and you have Microsoft licensing or, you know, have antivirus and things like that. We can help with all those kind of things. So yeah. Yep. Yep. Yeah. And and that's fine if you have that. I would you have antivirus, I'm guessing, on your machines. Because if you don't Right. Okay. For yourself personally, depending on what you're using, I would recommend you pay for an additional Defender plan one or two, which is like the next level Defender. It's like an SDR, and it has a lot more of the automated threat protection. So I would consider looking at that. You you should be able to potentially just add it to one of your services depending on how it's set up. But the only reason I'd say that is a lot of the basic antiviruses nowadays aren't very effective against some of the the bigger threats if you are worried. So, yeah, just something to be mindful of because, yeah, there there is a lot of attacks going on these days that that we see, and some of them are pretty bad, especially with, you know, email phishing, things like that. I'm sure I'm not sure how you've got your emails set up and configured, but just, you know, obviously, make sure, you know, you've protected your emails emails with things like DKIM and things like that to try to, you know, make sure people can't send you phishing scams too much and all that kind of stuff because, yeah, I can tell you horror stories about people who've sent an email from the, you know, the boss that's, you know, supposedly come from his email address and said transfer x amount of money or pay this invoice and yeah. So, yeah, phishing stuff in particular. Pretty much not not at all usually. Most of the time, it it it's very, very hard. So, yeah, something to be mindful of. But, yeah, otherwise, if you have any questions, feel free to reach out, mate. Easy. Take care, mate. 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Hey. Hey, Paul. How are you, mate? Yeah.\n\nSo this is the number for for GoCall. I also have my own personal mobile number you can call as well. Yeah. If because there's a business number, it doesn't show me who's calling because it it's through the cloud PBX because it's all set up. So it doesn't show me, yeah, who's calling.\n\nBut, yeah, we got I'll I'll send you my mobile number after that. You can always use that as well. It'll it always pops up and shows me who's calling then. But I I did send you an SMS as well with some credentials. Yep.\n\nNo. No. That's that's fine. So do you have the Ring Hotel app on your phone? Yeah.\n\nRight. Preferably use the Ring Hotel app. You just download I think it might have been con yeah. If you just download that and it's got three separate fields, and if you put those yep. And if you put those credentials in, it will just open up, and it should all load.\n\nYep. Yep. So it would have been that you had that at some point, and it I yeah. Maybe you've it I don't know. It might have switched or might have yeah.\n\nIt might not have really. But, yeah, I think it got changed off three c x when when it got moved across because it was just yeah. With all the licensing for that, it was just a bit difficult, and I think that's kinda how it got set up previously. Now do you have a handset as well, or if is it just no. Yeah.\n\nYeah. 100%. It probably just wasn't logged in on any of the devices anymore. See how that goes. Once we hang up, I'll also just do a quick test call just to make sure it's all working as expected.\n\nBut, yeah, look, if there's any issues at all, just feel free to reach out and let me know, and we can get it troubleshooted. If you need anything else, again, also just let me know. We can and we can sort it. Otherwise, yeah, if you're unhappy or anything, just, yeah, tell me what I can do, and I'll we'll look at the thing if we get it fixed for you. Yep.\n\nYep. Yep. Yep. I'll have a look and just see. Again, we we just which so there's a small group of customers from ABID that we kind of inherited.\n\nSo yeah. And we just kinda just brought across as is. So I'll have a look and see what is there and isn't there because I I haven't really looked at that part so much because a lot of the plans are a little bit different now. So, yeah, maybe we there could be one that we could look at re digging for that for that service. Yep.\n\nYep. 100 percent. Yep. No. That makes sense.\n\nLeave it with leave it with me. I'll I'll I'll just double check and see. Did I can't actually remember how much you're paying off the top of my head, so I'll just have to log in and actually have a look at 40 40 a month? That's it. Okay.\n\nSix three six three one. Yeah. No. If if you're not using it much, it it's it's potentially not needed. I'm just okay.\n\nSo Yep. Yeah. I I get that. But, I mean, again, you're not using it much. It's it's more just for, you know, literally the occasional call, and I I would rather it kinda works for what you need.\n\nSo, I mean, what we may be doing is just moving you to a PAYG plan. I think 12. Yeah. That No. Yeah.\n\nLook. If if you leave it with me, but I think what we can do is just put you on a PAYG because, I mean, I think you're on a $40 legacy subscription. And, again, I think there was some charges because of this with all the three c x stuff and everything like that that, you know, didn't make it the cheapest. We we've you're now on the cloud PBX. And if you go on our website, the prices are very transparent because we believe in that, and I don't believe in charging people more than what they should be paying for a service, you know, when they need it.\n\nSo, basically, the POID plan works at you pay $10 a month. You pay $2 for the softphone app, which is the Ring and Tell app to make it work on your phone, and then you just pay per call that you receive. It's per minute. So for local calls, it's it's 8¢ per call for a local call or a national call. For a mobile, it's 4.5¢ per minute.\n\nAnd then for thirteen and thirteen hundred numbers, it's 25¢ per call. So so that's that's when you're generally calling out. Well, yes. It's basically yeah. Yeah.\n\nYeah. Yep. If you're using the same extension, it should be just $2 of the same one, theoretically. I actually haven't tested that. But, yeah, normally, it should just be two dollars, so it should yeah.\n\nIt's more about extensions are more just about how you want the call flow set up and and tiered. So if you wanted to kinda ring to one for x amount of time and then, you know, like, it's more around that. But realistically, it should at most, like, with the amount of call volume we have, you're probably talking at most it's gonna cost $15.16 dollars at because I'm I I just have to double check the logic to the call if it's in it's in inbound and outbound, but I I don't think inbound is included. I don't think there's any cost for receiving the calls from memory, but I can double check that. And I think if you're not making the outbound, it's basically just gonna drop it down to about $14 for you.\n\nX GST. Yep. Yep. Yep. 100100100%, mate.\n\nI I can get that sorted for you. That's not an issue. And, look, if if you have any questions, you can always check the website as well. All the everything is on there. We try to make it really transparent with with all the pricing, whether it be for the 1,300 numbers, you know, virtual mobile numbers, NBN, our mobile phone plans, whatever it is, it's all on there.\n\nWe also even have AI agents now, which will can kinda answer the phone for you and take messages and do all kinds of stuff. So, yeah, we yeah. They can do bookings as well. So, yeah, there's a whole bunch of stuff that we do, including, you know, some IT services and three sixty five licensing and all kinds of stuff. So that part's not on the website, but but yeah.\n\nLike, the the website's mainly just Telco stuff, but, yeah, we all come from IT backgrounds. We all worked and are working generally in MSPs. So, yeah, we've got quite a bit of experience there. So any questions you have about, you know I I don't know if you have computers and and workstations and you have Microsoft licensing or, you know, have antivirus and things like that. We can help with all those kind of things.\n\nSo yeah. Yep. Yep. Yeah. And and that's fine if you have that.\n\nI would you have antivirus, I'm guessing, on your machines. Because if you don't Right. Okay. For yourself personally, depending on what you're using, I would recommend you pay for an additional Defender plan one or two, which is like the next level Defender. It's like an SDR, and it has a lot more of the automated threat protection.\n\nSo I would consider looking at that. You you should be able to potentially just add it to one of your services depending on how it's set up. But the only reason I'd say that is a lot of the basic antiviruses nowadays aren't very effective against some of the the bigger threats if you are worried. So, yeah, just something to be mindful of because, yeah, there there is a lot of attacks going on these days that that we see, and some of them are pretty bad, especially with, you know, email phishing, things like that. I'm sure I'm not sure how you've got your emails set up and configured, but just, you know, obviously, make sure, you know, you've protected your emails emails with things like DKIM and things like that to try to, you know, make sure people can't send you phishing scams too much and all that kind of stuff because, yeah, I can tell you horror stories about people who've sent an email from the, you know, the boss that's, you know, supposedly come from his email address and said transfer x amount of money or pay this invoice and yeah.\n\nSo, yeah, phishing stuff in particular. Pretty much not not at all usually. Most of the time, it it it's very, very hard. So, yeah, something to be mindful of. But, yeah, otherwise, if you have any questions, feel free to reach out, mate.\n\nEasy. Take care, mate. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.36,"end":1.86,"sentiment":"neutral","sentiment_score":0.12586170434951782},{"text":"Hey.","start":4.64,"end":4.88,"sentiment":"neutral","sentiment_score":0.2194252461194992},{"text":"Hey, Paul.","start":4.88,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.32127028703689575},{"text":"How are you, mate?","start":5.3599997,"end":6.3399997,"sentiment":"positive","sentiment_score":0.4388170465826988},{"text":"Yeah.","start":10.639999,"end":10.96,"sentiment":"neutral","sentiment_score":0.09969232976436616}],"sentiment":"neutral","sentiment_score":0.31586533784866333,"num_words":9,"start":1.36,"end":10.96},{"sentences":[{"text":"So this is the number for for GoCall.","start":10.96,"end":13.46,"sentiment":"neutral","sentiment_score":0.13443431165069342},{"text":"I also have my own personal mobile number you can call as well.","start":13.84,"end":24.775,"sentiment":"neutral","sentiment_score":0.07306272995013458},{"text":"Yeah.","start":26.375,"end":26.695,"sentiment":"neutral","sentiment_score":-0.0891573578119278},{"text":"If because there's a business number, it doesn't show me who's calling because it it's through the cloud PBX because it's all set up.","start":26.695,"end":32.79,"sentiment":"neutral","sentiment_score":-0.2042287060370048},{"text":"So it doesn't show me, yeah, who's calling.","start":32.79,"end":35.51,"sentiment":"neutral","sentiment_score":-0.188913119956851}],"sentiment":"neutral","sentiment_score":-0.08290113481106581,"num_words":54,"start":10.96,"end":35.51},{"sentences":[{"text":"But, yeah, we got I'll I'll send you my mobile number after that.","start":35.51,"end":38.47,"sentiment":"neutral","sentiment_score":0.02610825102489728},{"text":"You can always use that as well.","start":38.47,"end":40.07,"sentiment":"neutral","sentiment_score":0.12067914860589164},{"text":"It'll it always pops up and shows me who's calling then.","start":40.07,"end":43.129997,"sentiment":"neutral","sentiment_score":0.06480458023195917},{"text":"But I I did send you an SMS as well with some credentials.","start":44.655003,"end":48.435,"sentiment":"neutral","sentiment_score":0.02851497009396553},{"text":"Yep.","start":50.575,"end":51.075,"sentiment":"neutral","sentiment_score":-0.02228380367159843}],"sentiment":"neutral","sentiment_score":0.04989827763703134,"num_words":45,"start":35.51,"end":51.075},{"sentences":[{"text":"No.","start":56.015,"end":56.175,"sentiment":"neutral","sentiment_score":-0.15674236416816711},{"text":"No.","start":56.175,"end":56.335,"sentiment":"neutral","sentiment_score":-0.157229483127594},{"text":"That's that's fine.","start":56.335,"end":57.315002,"sentiment":"neutral","sentiment_score":-0.02909468611081441},{"text":"So do you have the Ring Hotel app on your phone?","start":58.45,"end":61.27,"sentiment":"neutral","sentiment_score":0.021553900600834328},{"text":"Yeah.","start":63.73,"end":64.229996,"sentiment":"neutral","sentiment_score":0.010864070616662502}],"sentiment":"neutral","sentiment_score":-0.009017584023668486,"num_words":17,"start":56.015,"end":64.229996},{"sentences":[{"text":"Right.","start":65.01,"end":65.51,"sentiment":"neutral","sentiment_score":0.013888043351471424},{"text":"Preferably use the Ring Hotel app.","start":68.37,"end":71.51,"sentiment":"neutral","sentiment_score":0.1221507377922535},{"text":"You just download I think it might have been con yeah.","start":72.284996,"end":75.185,"sentiment":"neutral","sentiment_score":0.006312751634554429},{"text":"If you just download that and it's got three separate fields, and if you put those yep.","start":75.325,"end":81.085,"sentiment":"neutral","sentiment_score":-0.016468249535297647},{"text":"And if you put those credentials in, it will just open up, and it should all load.","start":81.085,"end":86.064995,"sentiment":"neutral","sentiment_score":0.08176893357406645}],"sentiment":"neutral","sentiment_score":0.03704508397584924,"num_words":52,"start":65.01,"end":86.064995},{"sentences":[{"text":"Yep.","start":91.81,"end":92.21,"sentiment":"neutral","sentiment_score":0.09952573478221892},{"text":"Yep.","start":92.21,"end":92.71,"sentiment":"neutral","sentiment_score":0.07435906678438187},{"text":"So it would have been that you had that at some point, and it I yeah.","start":92.77,"end":96.61,"sentiment":"neutral","sentiment_score":0.16364989639259875},{"text":"Maybe you've it I don't know.","start":96.61,"end":98.77,"sentiment":"neutral","sentiment_score":-0.03813503806789716},{"text":"It might have switched or might have yeah.","start":98.77,"end":100.675,"sentiment":"neutral","sentiment_score":-0.04306514817290008}],"sentiment":"neutral","sentiment_score":0.06934224156429991,"num_words":32,"start":91.81,"end":100.675},{"sentences":[{"text":"It might not have really.","start":100.675,"end":101.634995,"sentiment":"neutral","sentiment_score":-0.05761571079492569},{"text":"But, yeah, I think it got changed off three c x when when it got moved across because it was just yeah.","start":101.634995,"end":106.994995,"sentiment":"neutral","sentiment_score":-0.0383462319997224},{"text":"With all the licensing for that, it was just a bit difficult, and I think that's kinda how it got set up previously.","start":106.994995,"end":112.295,"sentiment":"neutral","sentiment_score":-0.23052046869112097},{"text":"Now do you have a handset as well, or if is it just no.","start":113.600006,"end":119.200005,"sentiment":"neutral","sentiment_score":0.01864783465862274},{"text":"Yeah.","start":119.200005,"end":119.700005,"sentiment":"neutral","sentiment_score":-0.011117102578282356}],"sentiment":"neutral","sentiment_score":-0.09513405931110565,"num_words":65,"start":100.675,"end":119.700005},{"sentences":[{"text":"Yeah.","start":138.85501,"end":139.35501,"sentiment":"neutral","sentiment_score":-0.10533317178487778},{"text":"100%.","start":143.64,"end":144.20001,"sentiment":"neutral","sentiment_score":-0.14040377736091614},{"text":"It probably just wasn't logged in on any of the devices anymore.","start":144.20001,"end":147.02,"sentiment":"neutral","sentiment_score":-0.20402810846765837},{"text":"See how that goes.","start":148.12001,"end":149.26001,"sentiment":"neutral","sentiment_score":0.11547855474054813},{"text":"Once we hang up, I'll also just do a quick test call just to make sure it's all working as expected.","start":149.40001,"end":154.3,"sentiment":"neutral","sentiment_score":0.18974955734752474}],"sentiment":"neutral","sentiment_score":0.044937965961603016,"num_words":39,"start":138.85501,"end":154.3},{"sentences":[{"text":"But, yeah, look, if there's any issues at all, just feel free to reach out and let me know, and we can get it troubleshooted.","start":155.425,"end":160.165,"sentiment":"neutral","sentiment_score":0.20841146439313887},{"text":"If you need anything else, again, also just let me know.","start":160.305,"end":162.705,"sentiment":"neutral","sentiment_score":0.1458195380189202},{"text":"We can and we can sort it.","start":162.705,"end":164.245,"sentiment":"neutral","sentiment_score":0.28837173751422335},{"text":"Otherwise, yeah, if you're unhappy or anything, just, yeah, tell me what I can do, and I'll we'll look at the thing if we get it fixed for you.","start":165.345,"end":172.89,"sentiment":"neutral","sentiment_score":-0.015126781859274569},{"text":"Yep.","start":180.165,"end":180.665,"sentiment":"neutral","sentiment_score":0.013679292052984238}],"sentiment":"neutral","sentiment_score":0.11517679875027644,"num_words":73,"start":155.425,"end":180.665},{"sentences":[{"text":"Yep.","start":186.17249,"end":186.67249,"sentiment":"neutral","sentiment_score":-0.0857398733496666},{"text":"Yep.","start":193.14,"end":193.45999,"sentiment":"neutral","sentiment_score":-0.0032504654955118895},{"text":"Yep.","start":193.45999,"end":193.95999,"sentiment":"neutral","sentiment_score":0.013854715041816236},{"text":"I'll have a look and just see.","start":195.14,"end":196.73999,"sentiment":"neutral","sentiment_score":0.02204234791653497},{"text":"Again, we we just which so there's a small group of customers from ABID that we kind of inherited.","start":196.73999,"end":202.59999,"sentiment":"neutral","sentiment_score":-0.01855844136719641}],"sentiment":"neutral","sentiment_score":-0.009429295667736181,"num_words":29,"start":186.17249,"end":202.59999},{"sentences":[{"text":"So yeah.","start":203.45999,"end":204.26,"sentiment":"neutral","sentiment_score":0.009749360382556915},{"text":"And we just kinda just brought across as is.","start":204.26,"end":206.18,"sentiment":"neutral","sentiment_score":0.000014387071132659912},{"text":"So I'll have a look and see what is there and isn't there because I I haven't really looked at that part so much because a lot of the plans are a little bit different now.","start":206.18,"end":214.365,"sentiment":"neutral","sentiment_score":-0.04408257744378514},{"text":"So, yeah, maybe we there could be one that we could look at re digging for that for that service.","start":214.365,"end":219.905,"sentiment":"neutral","sentiment_score":0.010147733986377716},{"text":"Yep.","start":255.75,"end":256.25,"sentiment":"neutral","sentiment_score":0.07840150594711304}],"sentiment":"neutral","sentiment_score":-0.018911594086710143,"num_words":68,"start":203.45999,"end":256.25},{"sentences":[{"text":"Yep.","start":262.31,"end":262.81,"sentiment":"positive","sentiment_score":0.3603436350822449},{"text":"100 percent.","start":263.32498,"end":264.065,"sentiment":"positive","sentiment_score":0.5941641628742218},{"text":"Yep.","start":272.685,"end":273.185,"sentiment":"neutral","sentiment_score":0.13527975976467133},{"text":"No.","start":273.245,"end":273.565,"sentiment":"neutral","sentiment_score":0.06655507534742355},{"text":"That makes sense.","start":273.565,"end":274.625,"sentiment":"neutral","sentiment_score":0.14781653881072998}],"sentiment":"neutral","sentiment_score":0.27424455154687166,"num_words":8,"start":262.31,"end":274.625},{"sentences":[{"text":"Leave it with leave it with me.","start":275.085,"end":277.36,"sentiment":"neutral","sentiment_score":0.09513652111802783},{"text":"I'll I'll I'll just double check and see.","start":277.36,"end":279.46,"sentiment":"neutral","sentiment_score":0.08737841714173555},{"text":"Did I can't actually remember how much you're paying off the top of my head, so I'll just have to log in and actually have a look at 40 40 a month?","start":279.76,"end":289.3,"sentiment":"neutral","sentiment_score":0.02956901182187721},{"text":"That's it.","start":290.08,"end":290.9,"sentiment":"neutral","sentiment_score":0.08070012554526329},{"text":"Okay.","start":291.885,"end":292.385,"sentiment":"neutral","sentiment_score":0.1117200180888176}],"sentiment":"neutral","sentiment_score":0.05168623264878988,"num_words":50,"start":275.085,"end":292.385},{"sentences":[{"text":"Six three six three one.","start":294.76498,"end":298.225,"sentiment":"neutral","sentiment_score":0.027327432483434676},{"text":"Yeah.","start":298.285,"end":298.785,"sentiment":"neutral","sentiment_score":0.12314673513174056},{"text":"No.","start":305.44998,"end":305.77,"sentiment":"neutral","sentiment_score":-0.1831611543893814},{"text":"If if you're not using it much, it it's it's potentially not needed.","start":305.77,"end":309.71,"sentiment":"negative","sentiment_score":-0.34083815148243535},{"text":"I'm just okay.","start":309.85,"end":312.57,"sentiment":"neutral","sentiment_score":0.001479727526505788}],"sentiment":"neutral","sentiment_score":-0.1891232192840265,"num_words":23,"start":294.76498,"end":312.57},{"sentences":[{"text":"So Yep.","start":312.57,"end":323.835,"sentiment":"neutral","sentiment_score":0.12512939423322678},{"text":"Yeah.","start":331.25998,"end":331.74,"sentiment":"neutral","sentiment_score":0.08721910417079926},{"text":"I I get that.","start":331.74,"end":332.62,"sentiment":"neutral","sentiment_score":0.07914702594280243},{"text":"But, I mean, again, you're not using it much.","start":332.62,"end":335.02,"sentiment":"neutral","sentiment_score":-0.1199234856499566},{"text":"It's it's more just for, you know, literally the occasional call, and I I would rather it kinda works for what you need.","start":335.02,"end":344.31998,"sentiment":"neutral","sentiment_score":0.13392694942329242}],"sentiment":"neutral","sentiment_score":0.06807883236652766,"num_words":39,"start":312.57,"end":344.31998},{"sentences":[{"text":"So, I mean, what we may be doing is just moving you to a PAYG plan.","start":347.755,"end":355.215,"sentiment":"neutral","sentiment_score":0.06502051698043942},{"text":"I think 12.","start":356.79,"end":359.45,"sentiment":"neutral","sentiment_score":0.07167984421054523},{"text":"Yeah.","start":359.91,"end":360.15,"sentiment":"neutral","sentiment_score":0.17011474072933197},{"text":"That No.","start":360.15,"end":364.57,"sentiment":"neutral","sentiment_score":0.049120819196105},{"text":"Yeah.","start":366.15,"end":366.47,"sentiment":"neutral","sentiment_score":0.02770952507853508}],"sentiment":"neutral","sentiment_score":0.06745363950081494,"num_words":23,"start":347.755,"end":366.47},{"sentences":[{"text":"Look.","start":366.47,"end":366.95,"sentiment":"neutral","sentiment_score":0.01968969590961933},{"text":"If if you leave it with me, but I think what we can do is just put you on a PAYG because, I mean, I think you're on a $40 legacy subscription.","start":366.95,"end":375.895,"sentiment":"neutral","sentiment_score":0.010795993963256478},{"text":"And, again, I think there was some charges because of this with all the three c x stuff and everything like that that, you know, didn't make it the cheapest.","start":375.955,"end":382.375,"sentiment":"neutral","sentiment_score":-0.1557802120844523},{"text":"We we've you're now on the cloud PBX.","start":382.995,"end":385.01498,"sentiment":"neutral","sentiment_score":0.238142398186028},{"text":"And if you go on our website, the prices are very transparent because we believe in that, and I don't believe in charging people more than what they should be paying for a service, you know, when they need it.","start":386.38998,"end":397.275,"sentiment":"neutral","sentiment_score":0.10806226059794426}],"sentiment":"neutral","sentiment_score":0.017291754500957223,"num_words":111,"start":366.47,"end":397.275},{"sentences":[{"text":"So, basically, the POID plan works at you pay $10 a month.","start":397.51498,"end":401.435,"sentiment":"neutral","sentiment_score":0.13447114080190659},{"text":"You pay $2 for the softphone app, which is the Ring and Tell app to make it work on your phone, and then you just pay per call that you receive.","start":401.435,"end":408.335,"sentiment":"neutral","sentiment_score":0.1659526959542305},{"text":"It's per minute.","start":412.80002,"end":413.76,"sentiment":"neutral","sentiment_score":0.013883447585006555},{"text":"So for local calls, it's it's 8¢ per call for a local call or a national call.","start":413.76,"end":419.52002,"sentiment":"neutral","sentiment_score":0.019945341511629522},{"text":"For a mobile, it's 4.5¢ per minute.","start":419.52002,"end":422.895,"sentiment":"neutral","sentiment_score":0.018557395786046982}],"sentiment":"neutral","sentiment_score":0.10632805067443234,"num_words":70,"start":397.51498,"end":422.895},{"sentences":[{"text":"And then for thirteen and thirteen hundred numbers, it's 25¢ per call.","start":423.935,"end":427.955,"sentiment":"neutral","sentiment_score":0.02104307423261079},{"text":"So so that's that's when you're generally calling out.","start":438.44,"end":442.92,"sentiment":"neutral","sentiment_score":0.021744914973775547},{"text":"Well, yes.","start":442.92,"end":443.64,"sentiment":"neutral","sentiment_score":0.04197826609015465},{"text":"It's basically yeah.","start":443.64,"end":444.52,"sentiment":"neutral","sentiment_score":0.013438785448670387},{"text":"Yeah.","start":444.52,"end":444.76,"sentiment":"neutral","sentiment_score":0.017449194565415382}],"sentiment":"neutral","sentiment_score":0.02188077440055517,"num_words":27,"start":423.935,"end":444.76},{"sentences":[{"text":"Yeah.","start":444.76,"end":445.26,"sentiment":"neutral","sentiment_score":0.011085012927651404},{"text":"Yep.","start":458.175,"end":458.675,"sentiment":"neutral","sentiment_score":0.008914715610444546},{"text":"If you're using the same extension, it should be just $2 of the same one, theoretically.","start":465.33002,"end":474.55,"sentiment":"neutral","sentiment_score":0.040716494404478},{"text":"I actually haven't tested that.","start":474.61002,"end":475.73,"sentiment":"neutral","sentiment_score":-0.0051671979948878285},{"text":"But, yeah, normally, it should just be two dollars, so it should yeah.","start":475.73,"end":486.51498,"sentiment":"neutral","sentiment_score":0.018222252408472393}],"sentiment":"neutral","sentiment_score":0.024514359176262386,"num_words":36,"start":444.76,"end":486.51498},{"sentences":[{"text":"It's more about extensions are more just about how you want the call flow set up and and tiered.","start":486.57498,"end":492.17,"sentiment":"neutral","sentiment_score":0.02632161185733582},{"text":"So if you wanted to kinda ring to one for x amount of time and then, you know, like, it's more around that.","start":492.17,"end":497.93,"sentiment":"neutral","sentiment_score":0.00788181024077146},{"text":"But realistically, it should at most, like, with the amount of call volume we have, you're probably talking at most it's gonna cost $15.16 dollars at because I'm I I just have to double check the logic to the call if it's in it's in inbound and outbound, but I I don't think inbound is included.","start":497.93,"end":518.335,"sentiment":"neutral","sentiment_score":-0.02238226748470749},{"text":"I don't think there's any cost for receiving the calls from memory, but I can double check that.","start":518.475,"end":523.14,"sentiment":"neutral","sentiment_score":-0.07682631744278802},{"text":"And I think if you're not making the outbound, it's basically just gonna drop it down to about $14 for you.","start":523.14,"end":527.88,"sentiment":"neutral","sentiment_score":-0.03577157003538949}],"sentiment":"neutral","sentiment_score":-0.01975249199291868,"num_words":137,"start":486.57498,"end":527.88},{"sentences":[{"text":"X GST.","start":528.5,"end":529.24005,"sentiment":"neutral","sentiment_score":0.08945104479789734},{"text":"Yep.","start":534.34,"end":534.84,"sentiment":"positive","sentiment_score":0.4019384980201721},{"text":"Yep.","start":539.785,"end":540.285,"sentiment":"neutral","sentiment_score":0.13535191118717194},{"text":"Yep.","start":543.94495,"end":544.44495,"sentiment":"neutral","sentiment_score":0.22068576514720917},{"text":"100100100%, mate.","start":549.85004,"end":551.45,"sentiment":"positive","sentiment_score":0.6756474673748016}],"sentiment":"neutral","sentiment_score":0.32688188552856445,"num_words":7,"start":528.5,"end":551.45},{"sentences":[{"text":"I I can get that sorted for you.","start":551.45,"end":553.21,"sentiment":"positive","sentiment_score":0.5824667662382126},{"text":"That's not an issue.","start":553.21,"end":554.09,"sentiment":"positive","sentiment_score":0.41091593354940414},{"text":"And, look, if if you have any questions, you can always check the website as well.","start":554.09,"end":557.45,"sentiment":"neutral","sentiment_score":0.2383477594703436},{"text":"All the everything is on there.","start":557.45,"end":558.97003,"sentiment":"neutral","sentiment_score":0.30750545859336853},{"text":"We try to make it really transparent with with all the pricing, whether it be for the 1,300 numbers, you know, virtual mobile numbers, NBN, our mobile phone plans, whatever it is, it's all on there.","start":558.97003,"end":572.135,"sentiment":"neutral","sentiment_score":0.2698460941513379}],"sentiment":"neutral","sentiment_score":0.30966363080910275,"num_words":70,"start":551.45,"end":572.135},{"sentences":[{"text":"We also even have AI agents now, which will can kinda answer the phone for you and take messages and do all kinds of stuff.","start":572.135,"end":578.53503,"sentiment":"neutral","sentiment_score":0.22269304394721984},{"text":"So, yeah, we yeah.","start":578.53503,"end":582.69,"sentiment":"neutral","sentiment_score":0.10206845588982105},{"text":"They can do bookings as well.","start":582.69,"end":584.47003,"sentiment":"neutral","sentiment_score":0.14914363622665405},{"text":"So, yeah, there's a whole bunch of stuff that we do, including, you know, some IT services and three sixty five licensing and all kinds of stuff.","start":584.85004,"end":593.65,"sentiment":"neutral","sentiment_score":0.11177673273616368},{"text":"So that part's not on the website, but but yeah.","start":593.65,"end":598.045,"sentiment":"neutral","sentiment_score":0.01775385169312358}],"sentiment":"neutral","sentiment_score":0.13980516722788,"num_words":72,"start":572.135,"end":598.045},{"sentences":[{"text":"Like, the the website's mainly just Telco stuff, but, yeah, we all come from IT backgrounds.","start":598.045,"end":602.46497,"sentiment":"neutral","sentiment_score":0.05251160927582532},{"text":"We all worked and are working generally in MSPs.","start":603.005,"end":606.065,"sentiment":"neutral","sentiment_score":0.09593761050038868},{"text":"So, yeah, we've got quite a bit of experience there.","start":606.445,"end":608.685,"sentiment":"neutral","sentiment_score":0.11537464894354343},{"text":"So any questions you have about, you know I I don't know if you have computers and and workstations and you have Microsoft licensing or, you know, have antivirus and things like that.","start":608.685,"end":619.22,"sentiment":"neutral","sentiment_score":0.06593018138047421},{"text":"We can help with all those kind of things.","start":619.22,"end":621.14,"sentiment":"neutral","sentiment_score":0.21243223051230112}],"sentiment":"neutral","sentiment_score":0.09019424405868177,"num_words":77,"start":598.045,"end":621.14},{"sentences":[{"text":"So yeah.","start":621.14,"end":622.04,"sentiment":"neutral","sentiment_score":0.09765875339508057},{"text":"Yep.","start":632.445,"end":632.945,"sentiment":"neutral","sentiment_score":0.08174683153629303},{"text":"Yep.","start":633.085,"end":633.585,"sentiment":"neutral","sentiment_score":0.11604510247707368},{"text":"Yeah.","start":634.525,"end":634.84503,"sentiment":"neutral","sentiment_score":0.16517868638038635},{"text":"And and that's fine if you have that.","start":634.84503,"end":636.78,"sentiment":"neutral","sentiment_score":0.23922996409237385}],"sentiment":"neutral","sentiment_score":0.1901636799940696,"num_words":13,"start":621.14,"end":636.78},{"sentences":[{"text":"I would you have antivirus, I'm guessing, on your machines.","start":637.02,"end":639.92004,"sentiment":"neutral","sentiment_score":0.0035884384997189045},{"text":"Because if you don't Right.","start":640.86005,"end":652.215,"sentiment":"neutral","sentiment_score":-0.05579493865370751},{"text":"Okay.","start":652.215,"end":652.715,"sentiment":"neutral","sentiment_score":0.11454859375953674},{"text":"For yourself personally, depending on what you're using, I would recommend you pay for an additional Defender plan one or two, which is like the next level Defender.","start":653.975,"end":665.175,"sentiment":"neutral","sentiment_score":0.24429210647940636},{"text":"It's like an SDR, and it has a lot more of the automated threat protection.","start":665.175,"end":670.05,"sentiment":"neutral","sentiment_score":0.12877861484885217}],"sentiment":"neutral","sentiment_score":0.14649688965498897,"num_words":59,"start":637.02,"end":670.05},{"sentences":[{"text":"So I would consider looking at that.","start":671.63,"end":673.87,"sentiment":"neutral","sentiment_score":0.2432055515902383},{"text":"You you should be able to potentially just add it to one of your services depending on how it's set up.","start":673.87,"end":678.35004,"sentiment":"neutral","sentiment_score":0.28918327674979255},{"text":"But the only reason I'd say that is a lot of the basic antiviruses nowadays aren't very effective against some of the the bigger threats if you are worried.","start":678.35004,"end":687.935,"sentiment":"neutral","sentiment_score":-0.32958389536060134},{"text":"So, yeah, just something to be mindful of because, yeah, there there is a lot of attacks going on these days that that we see, and some of them are pretty bad, especially with, you know, email phishing, things like that.","start":688.71497,"end":701.13,"sentiment":"negative","sentiment_score":-0.3602389271666364},{"text":"I'm sure I'm not sure how you've got your emails set up and configured, but just, you know, obviously, make sure, you know, you've protected your emails emails with things like DKIM and things like that to try to, you know, make sure people can't send you phishing scams too much and all that kind of stuff because, yeah, I can tell you horror stories about people who've sent an email from the, you know, the boss that's, you know, supposedly come from his email address and said transfer x amount of money or pay this invoice and yeah.","start":701.13,"end":728.23004,"sentiment":"neutral","sentiment_score":-0.20907170333043493}],"sentiment":"neutral","sentiment_score":-0.18908903520875775,"num_words":197,"start":671.63,"end":728.23004},{"sentences":[{"text":"So, yeah, phishing stuff in particular.","start":729.89,"end":731.83,"sentiment":"neutral","sentiment_score":-0.17349378702541193},{"text":"Pretty much not not at all usually.","start":733.65,"end":735.83,"sentiment":"negative","sentiment_score":-0.3516661056450435},{"text":"Most of the time, it it it's very, very hard.","start":735.89,"end":738.21,"sentiment":"negative","sentiment_score":-0.4815032064914703},{"text":"So, yeah, something to be mindful of.","start":738.21,"end":740.66504,"sentiment":"neutral","sentiment_score":-0.15767214553696768},{"text":"But, yeah, otherwise, if you have any questions, feel free to reach out, mate.","start":740.66504,"end":744.125,"sentiment":"neutral","sentiment_score":0.1600572301873139}],"sentiment":"neutral","sentiment_score":-0.1631945755163377,"num_words":44,"start":729.89,"end":744.125},{"sentences":[{"text":"Easy.","start":747.78503,"end":748.185,"sentiment":"positive","sentiment_score":0.6642148494720459},{"text":"Take care, mate.","start":748.185,"end":748.905,"sentiment":"positive","sentiment_score":0.6304190953572592},{"text":"Have a great day.","start":748.905,"end":749.805,"sentiment":"positive","sentiment_score":0.6978849917650223}],"sentiment":"positive","sentiment_score":0.668376512825489,"num_words":8,"start":747.78503,"end":749.805}]}}]},{"alternatives":[{"transcript":"Good day, Chris. It's Paul here from Omni. I'm doing well. Is this the the right number to be reaching you on? I don't mind. It's just when you answer hello. I'm like, have I called a business? Have I called a wrong number? Yes. I'm just I haven't called you before today. So I was like, I'll ask a question. Yep. Fair enough. I did say they come through. I just didn't know. I'm driving the moment, but I also didn't know what to do with that SMS she'd sent me. So I figured I'll just give you a callback. RingoTel. Now I've got three c x. So do I still use three c x app, or do I use a RingoTel app? I do. It does. I'm looking at it now. So it already had some prefilled credentials there, and I just hit log in and it's worked. So it must be the same as what you've sent me then. Oh, awesome. Yes. Not at all. We're completely virtual. We don't actually have an office space. So it would probably just be primarily Fiona having the app having the answer to the phone and maybe a a back also having it, I suppose, as a backup if I know she's gonna be away or something. But we just sort of tested it and knew that it said the extension was unavailable or offline or whatever the message was and thought, well, maybe I should try and get this sorted. Not that we get many calls. I just what's the point of having a phone number if we don't if we can't use it, I guess. Yep. Sure. Not completely happy. I mean, if you wanna charge me less because I don't use it bugger all, then that'd be great. But otherwise, no way way good. I was just I need to have a phone number to put on an email signature on a business card, I suppose, and for registrations and stuff. But you you can see on it if well, never made a phone call, and and we really don't receive very many phone calls either. So it's just yep. Mhmm. I'm certainly open to suggestion. But like I said, it's we all use our own mobile phones. We use it for personal for work. We will probably never make a phone call out from here because, of course, phone plans aren't whether we're twenty years ago. You don't pay for minutes or anything. It's just telling me to call. So I don't need a landline that calls out because we'll never call out from it. So I really just need to have an an answer point that on the very odd occasion that I get a customer or or a query via the website, which is where I'd really get our number from, and they didn't use to contact us and they wanted to call, then I'm not putting any of our mobile numbers on the website, which is where the landline come in comes in and you guys come in. So that's really, in a nutshell, what we're looking for, just an occasional receiving call scenario. And therefore therefore, whatever is the most financially economical there because the cheapest because I just I need something to have it just for the just in cases, I guess. I've I've got a $4 number in my head, I think. And Fiona mentioned she had yeah. I think that's what it is, which I mean, maybe that's reasonable, but, yeah, I was gonna say, I also haven't looked up to see what the market can give, but it says it's if that's the case, that's more than I'd like for an occasional phone number. But if that's just what what it is, then that's just what it is. Yep. But, of course, I understand you've taken over Brad's old a b r d's old stuff, and and it's gotta be worth your while because you're running a business too. So it's gotta be mutually beneficial, the arrangements. I'm aware of I'm I'm conscious of that. Correct. Mhmm. Okay. Well, I'm my my goal wasn't to put you on the spot. If you wanna look at it now, then you're welcome. I'm happy to hang around. If you want me to leave it with you and you can shoot me an email or something in due course, that's fine. Yep. Yep. And is the call a fixed price per call or is it per minute? Okay. Mhmm. Is that and when you're putting those three different types in there, is that if if that's what if that's where the phone calls come originating from, or that's what our phone number is? Okay. So let me rephrase this. We we don't plan to ring out on on yours because we'll all ring out on our own mobile phone. So therefore, I'm having the service just to receive calls. So you've said you've highlighted to me as $10 a month of PAYG, $2 a month for the app. So the only question is, if there's two of us, does that mean it's $4 because it's two each, or is it just $2 for the account for the app? Same extension number. Yep. So and the I mean, let's find it. It's it's $2, and if I get a second extension well, I don't even find out a second extension because I've I only find ever advertised a single phone number on on our on our media and stuff. So okay. That's valid. Yep. Yep. Yeah. Well, that's obvious yeah. But, obviously, that's much better than that. Currently, I think I'm on $40. So that that's that's obviously much better. So I'm definitely keen for you to have a look into it and if you wanna shoot me back an email at some point, say, tomorrow, whenever it's convenient. Not critically urgent, but I like saving money, especially in today's times and what's going on. So yes, please. I'll watch that. Mhmm. Okay. It might be interesting to look into a little bit. Alright. Not not just not just what I know about. Okay. Might be good to know all of our stuff either sort of fumbled through because we're only a team of four really at the end of the day, and we're just I just saw them directly through Office and just have Office three six five subscription, basically. So probably just Windows Defender, probably nothing standalone, nothing specific, and each of us are it's all a BYOD scenario. So it's not really com not company assets at all, not company IT at all. Okay. Mhmm. Thanks. Mhmm. And no no no much recovery action available there. Mhmm. Thanks. Well, I do appreciate the chat, and look forward to hearing from you. Thanks, Chris. Have a good one. You too. 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It's Paul here from Omni. I'm doing well. Is this the the right number to be reaching you on? I don't mind.\n\nIt's just when you answer hello. I'm like, have I called a business? Have I called a wrong number? Yes. I'm just I haven't called you before today.\n\nSo I was like, I'll ask a question. Yep. Fair enough. I did say they come through. I just didn't know.\n\nI'm driving the moment, but I also didn't know what to do with that SMS she'd sent me. So I figured I'll just give you a callback. RingoTel. Now I've got three c x. So do I still use three c x app, or do I use a RingoTel app?\n\nI do. It does. I'm looking at it now. So it already had some prefilled credentials there, and I just hit log in and it's worked. So it must be the same as what you've sent me then.\n\nOh, awesome. Yes. Not at all. We're completely virtual. We don't actually have an office space.\n\nSo it would probably just be primarily Fiona having the app having the answer to the phone and maybe a a back also having it, I suppose, as a backup if I know she's gonna be away or something. But we just sort of tested it and knew that it said the extension was unavailable or offline or whatever the message was and thought, well, maybe I should try and get this sorted. Not that we get many calls. I just what's the point of having a phone number if we don't if we can't use it, I guess. Yep.\n\nSure. Not completely happy. I mean, if you wanna charge me less because I don't use it bugger all, then that'd be great. But otherwise, no way way good. I was just I need to have a phone number to put on an email signature on a business card, I suppose, and for registrations and stuff.\n\nBut you you can see on it if well, never made a phone call, and and we really don't receive very many phone calls either. So it's just yep. Mhmm. I'm certainly open to suggestion. But like I said, it's we all use our own mobile phones.\n\nWe use it for personal for work. We will probably never make a phone call out from here because, of course, phone plans aren't whether we're twenty years ago. You don't pay for minutes or anything. It's just telling me to call. So I don't need a landline that calls out because we'll never call out from it.\n\nSo I really just need to have an an answer point that on the very odd occasion that I get a customer or or a query via the website, which is where I'd really get our number from, and they didn't use to contact us and they wanted to call, then I'm not putting any of our mobile numbers on the website, which is where the landline come in comes in and you guys come in. So that's really, in a nutshell, what we're looking for, just an occasional receiving call scenario. And therefore therefore, whatever is the most financially economical there because the cheapest because I just I need something to have it just for the just in cases, I guess. I've I've got a $4 number in my head, I think. And Fiona mentioned she had yeah.\n\nI think that's what it is, which I mean, maybe that's reasonable, but, yeah, I was gonna say, I also haven't looked up to see what the market can give, but it says it's if that's the case, that's more than I'd like for an occasional phone number. But if that's just what what it is, then that's just what it is. Yep. But, of course, I understand you've taken over Brad's old a b r d's old stuff, and and it's gotta be worth your while because you're running a business too. So it's gotta be mutually beneficial, the arrangements.\n\nI'm aware of I'm I'm conscious of that. Correct. Mhmm. Okay. Well, I'm my my goal wasn't to put you on the spot.\n\nIf you wanna look at it now, then you're welcome. I'm happy to hang around. If you want me to leave it with you and you can shoot me an email or something in due course, that's fine. Yep. Yep.\n\nAnd is the call a fixed price per call or is it per minute? Okay. Mhmm. Is that and when you're putting those three different types in there, is that if if that's what if that's where the phone calls come originating from, or that's what our phone number is? Okay.\n\nSo let me rephrase this. We we don't plan to ring out on on yours because we'll all ring out on our own mobile phone. So therefore, I'm having the service just to receive calls. So you've said you've highlighted to me as $10 a month of PAYG, $2 a month for the app. So the only question is, if there's two of us, does that mean it's $4 because it's two each, or is it just $2 for the account for the app?\n\nSame extension number. Yep. So and the I mean, let's find it. It's it's $2, and if I get a second extension well, I don't even find out a second extension because I've I only find ever advertised a single phone number on on our on our media and stuff. So okay.\n\nThat's valid. Yep. Yep. Yeah. Well, that's obvious yeah.\n\nBut, obviously, that's much better than that. Currently, I think I'm on $40. So that that's that's obviously much better. So I'm definitely keen for you to have a look into it and if you wanna shoot me back an email at some point, say, tomorrow, whenever it's convenient. Not critically urgent, but I like saving money, especially in today's times and what's going on.\n\nSo yes, please. I'll watch that. Mhmm. Okay. It might be interesting to look into a little bit.\n\nAlright. Not not just not just what I know about. Okay. Might be good to know all of our stuff either sort of fumbled through because we're only a team of four really at the end of the day, and we're just I just saw them directly through Office and just have Office three six five subscription, basically. So probably just Windows Defender, probably nothing standalone, nothing specific, and each of us are it's all a BYOD scenario.\n\nSo it's not really com not company assets at all, not company IT at all. Okay. Mhmm. Thanks. Mhmm.\n\nAnd no no no much recovery action available there. Mhmm. Thanks. Well, I do appreciate the chat, and look forward to hearing from you. Thanks, Chris.\n\nHave a good one. You too. Yep.","paragraphs":[{"sentences":[{"text":"Good day, Chris.","start":2.56,"end":3.12,"sentiment":"positive","sentiment_score":0.5445099174976349},{"text":"It's Paul here from Omni.","start":3.12,"end":4.42,"sentiment":"neutral","sentiment_score":0.2878574997186661},{"text":"I'm doing well.","start":6.3199997,"end":7.3799996,"sentiment":"positive","sentiment_score":0.5990797877311707},{"text":"Is this the the right number to be reaching you on?","start":7.52,"end":10.26,"sentiment":"neutral","sentiment_score":0.1621828864921223},{"text":"I don't mind.","start":13.725,"end":18.285,"sentiment":"neutral","sentiment_score":0.11202503740787506}],"sentiment":"neutral","sentiment_score":0.2796057391166687,"num_words":25,"start":2.56,"end":18.285},{"sentences":[{"text":"It's just when you answer hello.","start":18.285,"end":19.405,"sentiment":"neutral","sentiment_score":0.06095757149159908},{"text":"I'm like, have I called a business?","start":19.405,"end":20.765,"sentiment":"neutral","sentiment_score":-0.009056907280215196},{"text":"Have I called a wrong number?","start":20.765,"end":21.805,"sentiment":"neutral","sentiment_score":-0.10508011529843013},{"text":"Yes.","start":21.805,"end":22.125,"sentiment":"neutral","sentiment_score":-0.01950622536242008},{"text":"I'm just I haven't called you before today.","start":22.125,"end":24.285,"sentiment":"neutral","sentiment_score":-0.14646804332733154}],"sentiment":"neutral","sentiment_score":-0.054263720920841606,"num_words":28,"start":18.285,"end":24.285},{"sentences":[{"text":"So I was like, I'll ask a question.","start":24.285,"end":26.065,"sentiment":"neutral","sentiment_score":-0.07284472603350878},{"text":"Yep.","start":32.93,"end":33.43,"sentiment":"neutral","sentiment_score":-0.07363370060920715},{"text":"Fair enough.","start":43.615,"end":44.435,"sentiment":"neutral","sentiment_score":0.07958536595106125},{"text":"I did say they come through.","start":49.295002,"end":50.255,"sentiment":"neutral","sentiment_score":-0.025751252348224323},{"text":"I just didn't know.","start":50.255,"end":50.975002,"sentiment":"neutral","sentiment_score":-0.062855358235538}],"sentiment":"neutral","sentiment_score":-0.043007129714602514,"num_words":21,"start":24.285,"end":50.975002},{"sentences":[{"text":"I'm driving the moment, but I also didn't know what to do with that SMS she'd sent me.","start":50.975002,"end":54.415,"sentiment":"neutral","sentiment_score":-0.09950664039287302},{"text":"So I figured I'll just give you a callback.","start":54.415,"end":55.955,"sentiment":"neutral","sentiment_score":-0.033981348698337875},{"text":"RingoTel.","start":62.32,"end":62.82,"sentiment":"neutral","sentiment_score":0.014832913875579834},{"text":"Now I've got three c x.","start":63.12,"end":64.48,"sentiment":"neutral","sentiment_score":0.0076479452739780145},{"text":"So do I still use three c x app, or do I use a RingoTel app?","start":64.48,"end":67.86,"sentiment":"neutral","sentiment_score":0.010848239529877901}],"sentiment":"neutral","sentiment_score":-0.03725318494718522,"num_words":50,"start":50.975002,"end":67.86},{"sentences":[{"text":"I do.","start":73.585,"end":74.325005,"sentiment":"neutral","sentiment_score":0.0623903963714838},{"text":"It does.","start":79.105,"end":79.505005,"sentiment":"neutral","sentiment_score":-0.003510613925755024},{"text":"I'm looking at it now.","start":79.505005,"end":80.725006,"sentiment":"neutral","sentiment_score":-0.021870212256908418},{"text":"So it already had some prefilled credentials there, and I just hit log in and it's worked.","start":86.51,"end":89.95,"sentiment":"neutral","sentiment_score":0.1314979686456568},{"text":"So it must be the same as what you've sent me then.","start":89.95,"end":92.93,"sentiment":"neutral","sentiment_score":0.11537297752996285}],"sentiment":"neutral","sentiment_score":0.09548288686691146,"num_words":38,"start":73.585,"end":92.93},{"sentences":[{"text":"Oh, awesome.","start":93.23,"end":93.89,"sentiment":"positive","sentiment_score":0.6522607803344727},{"text":"Yes.","start":113.22,"end":113.72,"sentiment":"neutral","sentiment_score":0.02488960698246956},{"text":"Not at all.","start":117.14,"end":117.619995,"sentiment":"neutral","sentiment_score":-0.057467048366864525},{"text":"We're completely virtual.","start":117.619995,"end":118.659996,"sentiment":"neutral","sentiment_score":-0.013171850393215815},{"text":"We don't actually have an office space.","start":118.659996,"end":120.18,"sentiment":"neutral","sentiment_score":-0.014501048518078668}],"sentiment":"neutral","sentiment_score":0.06349919573403895,"num_words":16,"start":93.23,"end":120.18},{"sentences":[{"text":"So it would probably just be primarily Fiona having the app having the answer to the phone and maybe a a back also having it, I suppose, as a backup if I know she's gonna be away or something.","start":120.18,"end":130.165,"sentiment":"neutral","sentiment_score":0.008499799869381465},{"text":"But we just sort of tested it and knew that it said the extension was unavailable or offline or whatever the message was and thought, well, maybe I should try and get this sorted.","start":130.165,"end":138.42,"sentiment":"neutral","sentiment_score":-0.15614210901891484},{"text":"Not that we get many calls.","start":138.42,"end":139.62,"sentiment":"neutral","sentiment_score":-0.12899364282687506},{"text":"I just what's the point of having a phone number if we don't if we can't use it, I guess.","start":139.62,"end":143.56,"sentiment":"neutral","sentiment_score":-0.24277774915099143},{"text":"Yep.","start":147.62,"end":148.12,"sentiment":"neutral","sentiment_score":0.05852144956588745}],"sentiment":"neutral","sentiment_score":-0.10548334902152419,"num_words":100,"start":120.18,"end":148.12},{"sentences":[{"text":"Sure.","start":154.10501,"end":154.60501,"sentiment":"neutral","sentiment_score":0.16846080124378204},{"text":"Not completely happy.","start":172.95,"end":173.90999,"sentiment":"negative","sentiment_score":-0.6578291654586792},{"text":"I mean, if you wanna charge me less because I don't use it bugger all, then that'd be great.","start":173.90999,"end":177.11,"sentiment":"negative","sentiment_score":-0.36081791629916743},{"text":"But otherwise, no way way good.","start":177.11,"end":178.87,"sentiment":"negative","sentiment_score":-0.4369335323572159},{"text":"I was just I need to have a phone number to put on an email signature on a business card, I suppose, and for registrations and stuff.","start":178.87,"end":185.065,"sentiment":"neutral","sentiment_score":0.003189794029350634}],"sentiment":"neutral","sentiment_score":-0.19992935464584402,"num_words":56,"start":154.10501,"end":185.065},{"sentences":[{"text":"But you you can see on it if well, never made a phone call, and and we really don't receive very many phone calls either.","start":185.065,"end":192.60501,"sentiment":"neutral","sentiment_score":-0.20001331135630607},{"text":"So it's just yep.","start":193.065,"end":203.54,"sentiment":"neutral","sentiment_score":-0.0020101119298487906},{"text":"Mhmm.","start":215.315,"end":215.815,"sentiment":"neutral","sentiment_score":0.010599699802696705},{"text":"I'm certainly open to suggestion.","start":218.595,"end":220.27501,"sentiment":"neutral","sentiment_score":0.021770501881837843},{"text":"But like I said, it's we all use our own mobile phones.","start":220.27501,"end":222.675,"sentiment":"neutral","sentiment_score":-0.031768656646211944}],"sentiment":"neutral","sentiment_score":-0.11213074259935542,"num_words":47,"start":185.065,"end":222.675},{"sentences":[{"text":"We use it for personal for work.","start":222.675,"end":224.34,"sentiment":"neutral","sentiment_score":0.0027165229299238743},{"text":"We will probably never make a phone call out from here because, of course, phone plans aren't whether we're twenty years ago.","start":224.81999,"end":231.14,"sentiment":"neutral","sentiment_score":-0.1519903584637425},{"text":"You don't pay for minutes or anything.","start":231.14,"end":232.5,"sentiment":"neutral","sentiment_score":-0.18593741527625493},{"text":"It's just telling me to call.","start":232.5,"end":233.54,"sentiment":"neutral","sentiment_score":-0.19411864380041757},{"text":"So I don't need a landline that calls out because we'll never call out from it.","start":233.54,"end":237.37999,"sentiment":"neutral","sentiment_score":-0.1956753432750702}],"sentiment":"neutral","sentiment_score":-0.15382502565224623,"num_words":58,"start":222.675,"end":237.37999},{"sentences":[{"text":"So I really just need to have an an answer point that on the very odd occasion that I get a customer or or a query via the website, which is where I'd really get our number from, and they didn't use to contact us and they wanted to call, then I'm not putting any of our mobile numbers on the website, which is where the landline come in comes in and you guys come in.","start":237.37999,"end":254.65999,"sentiment":"neutral","sentiment_score":-0.06795440631379422},{"text":"So that's really, in a nutshell, what we're looking for, just an occasional receiving call scenario.","start":254.65999,"end":260.75998,"sentiment":"neutral","sentiment_score":0.10718454630114138},{"text":"And therefore therefore, whatever is the most financially economical there because the cheapest because I just I need something to have it just for the just in cases, I guess.","start":263.06,"end":272.025,"sentiment":"positive","sentiment_score":0.44566167096296944},{"text":"I've I've got a $4 number in my head, I think.","start":284.28,"end":287.08,"sentiment":"neutral","sentiment_score":0.027767805382609367},{"text":"And Fiona mentioned she had yeah.","start":287.08,"end":289.63998,"sentiment":"neutral","sentiment_score":0.025189335147539776}],"sentiment":"neutral","sentiment_score":0.07465359611476925,"num_words":139,"start":237.37999,"end":289.63998},{"sentences":[{"text":"I think that's what it is, which I mean, maybe that's reasonable, but, yeah, I was gonna say, I also haven't looked up to see what the market can give, but it says it's if that's the case, that's more than I'd like for an occasional phone number.","start":289.63998,"end":302.215,"sentiment":"neutral","sentiment_score":0.09381996541439246},{"text":"But if that's just what what it is, then that's just what it is.","start":302.215,"end":305.195,"sentiment":"neutral","sentiment_score":0.10684156258191381},{"text":"Yep.","start":318.67,"end":318.91,"sentiment":"neutral","sentiment_score":0.14504258334636688},{"text":"But, of course, I understand you've taken over Brad's old a b r d's old stuff, and and it's gotta be worth your while because you're running a business too.","start":318.91,"end":326.475,"sentiment":"neutral","sentiment_score":0.11770413766304652},{"text":"So it's gotta be mutually beneficial, the arrangements.","start":326.475,"end":328.655,"sentiment":"neutral","sentiment_score":0.25210030749440193}],"sentiment":"neutral","sentiment_score":0.11576345929931296,"num_words":101,"start":289.63998,"end":328.655},{"sentences":[{"text":"I'm aware of I'm I'm conscious of that.","start":328.715,"end":330.73502,"sentiment":"neutral","sentiment_score":0.046049082186073065},{"text":"Correct.","start":340.36,"end":340.86,"sentiment":"neutral","sentiment_score":0.18485009670257568},{"text":"Mhmm.","start":345.24,"end":345.74,"sentiment":"neutral","sentiment_score":0.035502638667821884},{"text":"Okay.","start":356.545,"end":357.045,"sentiment":"neutral","sentiment_score":0.09658430516719818},{"text":"Well, I'm my my goal wasn't to put you on the spot.","start":359.185,"end":361.745,"sentiment":"neutral","sentiment_score":0.15356544560442367}],"sentiment":"neutral","sentiment_score":0.10991804544692454,"num_words":23,"start":328.715,"end":361.745},{"sentences":[{"text":"If you wanna look at it now, then you're welcome.","start":361.745,"end":363.345,"sentiment":"neutral","sentiment_score":0.1943584218621254},{"text":"I'm happy to hang around.","start":363.345,"end":364.065,"sentiment":"positive","sentiment_score":0.6037664532661438},{"text":"If you want me to leave it with you and you can shoot me an email or something in due course, that's fine.","start":364.065,"end":369.18,"sentiment":"neutral","sentiment_score":0.01866771215977876},{"text":"Yep.","start":382.995,"end":383.495,"sentiment":"neutral","sentiment_score":0.12885409593582153},{"text":"Yep.","start":397.82,"end":398.32,"sentiment":"neutral","sentiment_score":0.12367348372936247}],"sentiment":"neutral","sentiment_score":0.1411075361073017,"num_words":40,"start":361.745,"end":398.32},{"sentences":[{"text":"And is the call a fixed price per call or is it per minute?","start":409.275,"end":412.495,"sentiment":"neutral","sentiment_score":0.025693342754883424},{"text":"Okay.","start":414.395,"end":414.895,"sentiment":"neutral","sentiment_score":0.020075784996151924},{"text":"Mhmm.","start":418.95,"end":419.45,"sentiment":"neutral","sentiment_score":0.013216657564044},{"text":"Is that and when you're putting those three different types in there, is that if if that's what if that's where the phone calls come originating from, or that's what our phone number is?","start":428.15002,"end":438.045,"sentiment":"neutral","sentiment_score":0.005339735310853404},{"text":"Okay.","start":443.43,"end":443.75,"sentiment":"neutral","sentiment_score":0.03254451975226402}],"sentiment":"neutral","sentiment_score":0.011903818851957718,"num_words":51,"start":409.275,"end":443.75},{"sentences":[{"text":"So let me rephrase this.","start":443.75,"end":445.03,"sentiment":"neutral","sentiment_score":0.008849920704960823},{"text":"We we don't plan to ring out on on yours because we'll all ring out on our own mobile phone.","start":445.03,"end":449.43,"sentiment":"neutral","sentiment_score":-0.011839930433779955},{"text":"So therefore, I'm having the service just to receive calls.","start":449.43,"end":452.07,"sentiment":"neutral","sentiment_score":0.06448781553190201},{"text":"So you've said you've highlighted to me as $10 a month of PAYG, $2 a month for the app.","start":452.07,"end":457.455,"sentiment":"neutral","sentiment_score":0.045415700707388554},{"text":"So the only question is, if there's two of us, does that mean it's $4 because it's two each, or is it just $2 for the account for the app?","start":457.53497,"end":464.275,"sentiment":"neutral","sentiment_score":-0.008699702378362418}],"sentiment":"neutral","sentiment_score":0.012550433241163514,"num_words":84,"start":443.75,"end":464.275},{"sentences":[{"text":"Same extension number.","start":468.81497,"end":470.09497,"sentiment":"neutral","sentiment_score":0.008327971212565899},{"text":"Yep.","start":470.09497,"end":470.59497,"sentiment":"neutral","sentiment_score":0.08536898344755173},{"text":"So and the I mean, let's find it.","start":472.93,"end":478.37,"sentiment":"neutral","sentiment_score":0.014500417630188167},{"text":"It's it's $2, and if I get a second extension well, I don't even find out a second extension because I've I only find ever advertised a single phone number on on our on our media and stuff.","start":478.37,"end":487.96503,"sentiment":"neutral","sentiment_score":-0.02746147632991013},{"text":"So okay.","start":487.96503,"end":495.265,"sentiment":"neutral","sentiment_score":0.0024903686717152596}],"sentiment":"neutral","sentiment_score":-0.015619213943584608,"num_words":52,"start":468.81497,"end":495.265},{"sentences":[{"text":"That's valid.","start":497.725,"end":498.545,"sentiment":"neutral","sentiment_score":0.014333298429846764},{"text":"Yep.","start":506.68002,"end":507.18002,"sentiment":"neutral","sentiment_score":0.027917569503188133},{"text":"Yep.","start":527.495,"end":527.995,"sentiment":"neutral","sentiment_score":0.07617467641830444},{"text":"Yeah.","start":528.055,"end":528.295,"sentiment":"neutral","sentiment_score":0.09082106500864028},{"text":"Well, that's obvious yeah.","start":528.295,"end":530.52,"sentiment":"neutral","sentiment_score":0.09078857116401196}],"sentiment":"neutral","sentiment_score":0.06519268804954158,"num_words":9,"start":497.725,"end":530.52},{"sentences":[{"text":"But, obviously, that's much better than that.","start":530.52,"end":532.12,"sentiment":"neutral","sentiment_score":0.2334627147231783},{"text":"Currently, I think I'm on $40.","start":532.12,"end":533.8,"sentiment":"neutral","sentiment_score":0.11886634801824887},{"text":"So that that's that's obviously much better.","start":533.8,"end":535.8,"sentiment":"positive","sentiment_score":0.4886883305651801},{"text":"So I'm definitely keen for you to have a look into it and if you wanna shoot me back an email at some point, say, tomorrow, whenever it's convenient.","start":535.8,"end":543.42,"sentiment":"neutral","sentiment_score":0.3152249851103487},{"text":"Not critically urgent, but I like saving money, especially in today's times and what's going on.","start":544.29504,"end":548.69006,"sentiment":"neutral","sentiment_score":0.1326239686459303}],"sentiment":"neutral","sentiment_score":0.2620271303332769,"num_words":65,"start":530.52,"end":548.69006},{"sentences":[{"text":"So yes, please.","start":548.69006,"end":549.835,"sentiment":"positive","sentiment_score":0.4769161144892375},{"text":"I'll watch that.","start":557.39996,"end":561.89996,"sentiment":"positive","sentiment_score":0.39039302865664166},{"text":"Mhmm.","start":572.78503,"end":573.28503,"sentiment":"neutral","sentiment_score":0.22682806849479675},{"text":"Okay.","start":579.025,"end":579.505,"sentiment":"neutral","sentiment_score":0.1101592555642128},{"text":"It might be interesting to look into a little bit.","start":579.505,"end":581.84503,"sentiment":"neutral","sentiment_score":0.06478001922369003}],"sentiment":"neutral","sentiment_score":0.19926194142964151,"num_words":18,"start":548.69006,"end":581.84503},{"sentences":[{"text":"Alright.","start":594.38,"end":594.86005,"sentiment":"neutral","sentiment_score":0.10250559449195862},{"text":"Not not just not just what I know about.","start":594.86005,"end":597.12,"sentiment":"neutral","sentiment_score":0.004588449373841286},{"text":"Okay.","start":621.67,"end":622.17,"sentiment":"neutral","sentiment_score":0.11919055879116058},{"text":"Might be good to know all of our stuff either sort of fumbled through because we're only a team of four really at the end of the day, and we're just I just saw them directly through Office and just have Office three six five subscription, basically.","start":622.635,"end":633.935,"sentiment":"neutral","sentiment_score":0.06318479376111893},{"text":"So probably just Windows Defender, probably nothing standalone, nothing specific, and each of us are it's all a BYOD scenario.","start":640.49005,"end":647.07,"sentiment":"neutral","sentiment_score":-0.08610995607450604}],"sentiment":"neutral","sentiment_score":0.019365107473463584,"num_words":78,"start":594.38,"end":647.07},{"sentences":[{"text":"So it's not really com not company assets at all, not company IT at all.","start":647.21,"end":650.765,"sentiment":"neutral","sentiment_score":-0.16894439260164898},{"text":"Okay.","start":670.69,"end":671.19,"sentiment":"neutral","sentiment_score":0.1678352653980255},{"text":"Mhmm.","start":698.16003,"end":698.66003,"sentiment":"neutral","sentiment_score":-0.32931217551231384},{"text":"Thanks.","start":717.44495,"end":717.94495,"sentiment":"neutral","sentiment_score":0.14332808554172516},{"text":"Mhmm.","start":728.85,"end":729.35,"sentiment":"neutral","sentiment_score":-0.06010067090392113}],"sentiment":"neutral","sentiment_score":-0.13749554655269572,"num_words":19,"start":647.21,"end":729.35},{"sentences":[{"text":"And no no no much recovery action available there.","start":730.29,"end":733.02997,"sentiment":"neutral","sentiment_score":-0.17616962807046044},{"text":"Mhmm.","start":739.32495,"end":739.82495,"sentiment":"neutral","sentiment_score":-0.08746693283319473},{"text":"Thanks.","start":744.20496,"end":744.685,"sentiment":"positive","sentiment_score":0.6980710029602051},{"text":"Well, I do appreciate the chat, and look forward to hearing from you.","start":744.685,"end":747.58496,"sentiment":"positive","sentiment_score":0.8001522926183847},{"text":"Thanks, Chris.","start":748.5109,"end":749.15094,"sentiment":"positive","sentiment_score":0.6982431709766388}],"sentiment":"positive","sentiment_score":0.416290137057121,"num_words":26,"start":730.29,"end":749.15094},{"sentences":[{"text":"Have a good one.","start":749.15094,"end":749.8709,"sentiment":"positive","sentiment_score":0.6426206082105637},{"text":"You too.","start":749.8709,"end":750.5109,"sentiment":"positive","sentiment_score":0.3800155818462372},{"text":"Yep.","start":750.5109,"end":751.0109,"sentiment":"neutral","sentiment_score":-0.12090310454368591}],"sentiment":"positive","sentiment_score":0.458515784570149,"num_words":7,"start":749.15094,"end":751.0109}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Good day, Chris. It's Paul here from Omni.\n\nChannel 0: Hey. Hey, Paul. How are you, mate?\n\nChannel 1: I'm doing well. Is this the the right number to be reaching you on?\n\nChannel 0: Yeah. So this is the number for for GoCall.\n\nChannel 1: I\n\nChannel 0: I also have my own personal mobile number you\n\nChannel 1: don't\n\nChannel 0: can\n\nChannel 1: mind. It's just when you answer hello. I'm like, have I called\n\nChannel 0: call\n\nChannel 1: a business? Have I called a wrong number? Yes. I'm\n\nChannel 0: as\n\nChannel 1: just I haven't called you before today.\n\nChannel 0: well.\n\nChannel 1: So I was like, I'll ask a question.\n\nChannel 0: Yeah. If because there's a business number, it doesn't show me who's calling because it it's through the cloud PBX because it's all set up. So\n\nChannel 1: Yep.\n\nChannel 0: it doesn't show me, yeah, who's calling. But, yeah, we got I'll I'll send you my mobile number after that. You can always use that as well. It'll it always pops up and shows me who's calling then.\n\nChannel 1: Fair enough.\n\nChannel 0: But I I did send you an SMS as well with some credentials.\n\nChannel 1: I did say they come through. I just didn't\n\nChannel 0: Yep.\n\nChannel 1: know. I'm driving the moment, but I also didn't know what to do with that SMS she'd sent me. So I figured I'll just give you a callback.\n\nChannel 0: No. No. That's that's fine. So do you have the Ring Hotel app on your phone?\n\nChannel 1: RingoTel. Now I've got three\n\nChannel 0: Yeah.\n\nChannel 1: c x. So do I still\n\nChannel 0: Right.\n\nChannel 1: use three c x app, or do I use a RingoTel app?\n\nChannel 0: Preferably use the Ring Hotel app. You just download I think it\n\nChannel 1: I\n\nChannel 0: might\n\nChannel 1: do.\n\nChannel 0: have been con yeah. If you just download that and it's got three separate fields, and\n\nChannel 1: It\n\nChannel 0: if\n\nChannel 1: does.\n\nChannel 0: you put\n\nChannel 1: I'm\n\nChannel 0: those\n\nChannel 1: looking at it now.\n\nChannel 0: yep. And if you put those credentials in, it will just open up, and it should all load.\n\nChannel 1: So it already had some prefilled credentials there, and I just hit log in and it's worked. So it must be the same as what you've\n\nChannel 0: Yep.\n\nChannel 1: sent me\n\nChannel 0: Yep.\n\nChannel 1: then.\n\nChannel 0: So it\n\nChannel 1: Oh,\n\nChannel 0: would\n\nChannel 1: awesome.\n\nChannel 0: have been that you had that at some point, and it I yeah. Maybe you've it I don't know. It might have switched or might have yeah. It might not have really. But, yeah, I think it got changed off three c x when when it got moved across because it was just yeah.\n\nWith all the licensing for that, it was just a bit difficult, and I think that's kinda how it got set up previously.\n\nChannel 1: Yes.\n\nChannel 0: Now do you have a handset as well, or if is it just\n\nChannel 1: Not at all. We're completely virtual. We don't\n\nChannel 0: no.\n\nChannel 1: actually\n\nChannel 0: Yeah.\n\nChannel 1: have an office space. So it would probably just be primarily Fiona having the app having the answer to the phone and maybe a a back also having it, I suppose, as a backup if I know she's gonna be away or something. But we just sort of tested it and knew that it said the extension was unavailable or offline or whatever the message was and thought, well, maybe I should try and get this sorted. Not that we get\n\nChannel 0: Yeah.\n\nChannel 1: many calls. I just what's the point of having a phone number if we don't if we can't use it, I guess.\n\nChannel 0: 100%. It probably just wasn't logged in on any of the devices anymore.\n\nChannel 1: Yep.\n\nChannel 0: See how that goes. Once we hang up, I'll also just do a quick test call just to make sure it's all working as expected.\n\nChannel 1: Sure.\n\nChannel 0: But, yeah, look, if there's any issues at all, just feel free to reach out and let me know, and we can get it troubleshooted. If you need anything else, again, also just let me know. We can and we can sort it. Otherwise, yeah, if you're unhappy or anything, just, yeah, tell me what I can do, and I'll we'll look at the thing if we get it fixed for you.\n\nChannel 1: Not completely happy. I mean, if you wanna charge me less because I don't use it bugger all, then that'd be great. But otherwise, no way way good. I was just I need\n\nChannel 0: Yep.\n\nChannel 1: to have a phone number to put on an email signature on a business card, I suppose, and for registrations and stuff. But you you\n\nChannel 0: Yep.\n\nChannel 1: can see on it if well, never made a phone call, and and we really don't receive very many phone calls either. So\n\nChannel 0: Yep. Yep.\n\nChannel 1: it's just\n\nChannel 0: I'll have a look and just see. Again, we we just which so there's a small group of customers from ABID that we kind of inherited.\n\nChannel 1: yep.\n\nChannel 0: So yeah. And we just kinda just brought across as is. So I'll have a look and see what is there and isn't there because I I haven't really looked at that part so much because a lot of the plans are a little bit different now. So, yeah, maybe we\n\nChannel 1: Mhmm.\n\nChannel 0: there could be one that we could look at re digging for that\n\nChannel 1: I'm certainly\n\nChannel 0: for that\n\nChannel 1: open\n\nChannel 0: service.\n\nChannel 1: to suggestion. But like I said, it's we all use our own mobile phones. We use it for personal for work. We will probably never make a phone call out from here because, of course, phone plans aren't whether we're twenty years ago. You don't pay for minutes or anything.\n\nIt's just telling me to call. So I don't need a landline that calls out because we'll never call out from it. So I really just need to have an an answer point that on the very odd occasion that I get a customer or or a query via the website, which is where I'd really get our number from, and they didn't use to contact us and they wanted to call, then I'm not putting any of our mobile numbers on the website, which is where the landline come in comes in and you guys come in. So that's\n\nChannel 0: Yep.\n\nChannel 1: really, in a nutshell, what we're looking for, just an occasional receiving call scenario.\n\nChannel 0: Yep.\n\nChannel 1: And\n\nChannel 0: 100\n\nChannel 1: therefore\n\nChannel 0: percent.\n\nChannel 1: therefore, whatever is the most financially economical there because the cheapest because I just I need something to have it just for the just in cases, I guess.\n\nChannel 0: Yep. No. That makes sense. Leave it with leave it with me. I'll I'll I'll just double check and see.\n\nDid I can't actually remember how much you're paying off the top of my head, so I'll just have to\n\nChannel 1: I've\n\nChannel 0: log\n\nChannel 1: I've\n\nChannel 0: in\n\nChannel 1: got\n\nChannel 0: and actually\n\nChannel 1: a $4\n\nChannel 0: have a look at\n\nChannel 1: number in my head, I think. And Fiona\n\nChannel 0: 40\n\nChannel 1: mentioned she had\n\nChannel 0: 40 a month?\n\nChannel 1: yeah. I think that's\n\nChannel 0: That's\n\nChannel 1: what it\n\nChannel 0: it.\n\nChannel 1: is, which\n\nChannel 0: Okay.\n\nChannel 1: I mean, maybe that's reasonable, but, yeah, I was gonna say, I also\n\nChannel 0: Six\n\nChannel 1: haven't looked up to see what the market can give,\n\nChannel 0: three\n\nChannel 1: but it\n\nChannel 0: six\n\nChannel 1: says\n\nChannel 0: three one. Yeah.\n\nChannel 1: it's if that's the case, that's more than I'd like for an occasional phone number. But if that's just what what it is, then that's just what it is.\n\nChannel 0: No. If if you're not using it much, it it's it's potentially not needed. I'm just okay. So\n\nChannel 1: Yep. But, of course, I understand you've taken over Brad's old a b r d's old stuff, and\n\nChannel 0: Yep.\n\nChannel 1: and it's gotta be worth your while because you're running a business too. So it's gotta be mutually beneficial, the arrangements. I'm aware of I'm I'm conscious of that.\n\nChannel 0: Yeah. I I get that. But, I mean, again, you're not using it much. It's it's more just for, you know, literally the occasional call,\n\nChannel 1: Correct.\n\nChannel 0: and I I would rather it kinda works for what you need.\n\nChannel 1: Mhmm.\n\nChannel 0: So, I mean, what we may be doing is just moving you to a PAYG plan.\n\nChannel 1: Okay.\n\nChannel 0: I think 12.\n\nChannel 1: Well, I'm\n\nChannel 0: Yeah. That\n\nChannel 1: my my goal wasn't to put you on the spot. If you wanna look at it now, then you're welcome. I'm happy to hang around. If\n\nChannel 0: No.\n\nChannel 1: you want me to leave it with you and you can shoot\n\nChannel 0: Yeah.\n\nChannel 1: me\n\nChannel 0: Look.\n\nChannel 1: an email\n\nChannel 0: If\n\nChannel 1: or something\n\nChannel 0: if you leave\n\nChannel 1: in due\n\nChannel 0: it with\n\nChannel 1: course,\n\nChannel 0: me,\n\nChannel 1: that's fine.\n\nChannel 0: but I think what we can do is just put you on a PAYG because, I mean, I think you're on a $40 legacy subscription. And, again, I think there was some charges because of this with all the three c x stuff and everything like that that, you know, didn't make it the cheapest.\n\nChannel 1: Yep.\n\nChannel 0: We we've you're now on the cloud PBX. And if you go on our website, the prices are very transparent because we believe in that, and I don't believe in charging people more than what they should be paying for a service, you know, when they need it. So,\n\nChannel 1: Yep.\n\nChannel 0: basically, the POID plan works at you pay $10 a month. You pay $2 for the softphone app, which is the Ring and Tell app to make it work on your phone, and then you just pay per call that you receive.\n\nChannel 1: And is the call a fixed price per call or is it per minute?\n\nChannel 0: It's per minute. So for local\n\nChannel 1: Okay.\n\nChannel 0: calls, it's it's 8¢ per call for a local call or a national\n\nChannel 1: Mhmm.\n\nChannel 0: call. For a mobile, it's 4.5¢ per minute. And then for thirteen and thirteen hundred numbers, it's 25¢ per call.\n\nChannel 1: Is that and when you're putting those three different types in there, is that if if that's what if that's where the phone calls come originating from, or that's what our phone number is?\n\nChannel 0: So so that's that's when you're generally calling out. Well, yes.\n\nChannel 1: Okay.\n\nChannel 0: It's basically\n\nChannel 1: So let me\n\nChannel 0: yeah.\n\nChannel 1: rephrase\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: this. We we don't plan to ring out on on yours because we'll all ring out on our own mobile phone. So therefore, I'm having the service just to receive calls. So you've said you've highlighted to me as $10 a month of PAYG, $2 a month for the app. So the only question\n\nChannel 0: Yep.\n\nChannel 1: is, if there's two of us, does that mean it's $4 because it's two each, or is it just $2 for the account for the app?\n\nChannel 0: If you're using the same\n\nChannel 1: Same\n\nChannel 0: extension,\n\nChannel 1: extension number. Yep.\n\nChannel 0: it should be just $2 of the same\n\nChannel 1: So\n\nChannel 0: one, theoretically. I actually haven't tested\n\nChannel 1: and\n\nChannel 0: that. But,\n\nChannel 1: the\n\nChannel 0: yeah, normally, it should just be\n\nChannel 1: I mean,\n\nChannel 0: two dollars,\n\nChannel 1: let's find\n\nChannel 0: so it should\n\nChannel 1: it. It's it's $2, and if I get a second extension well, I don't even find out a second extension because I've I only find ever advertised a single phone number on\n\nChannel 0: yeah.\n\nChannel 1: on our\n\nChannel 0: It's\n\nChannel 1: on\n\nChannel 0: more\n\nChannel 1: our media\n\nChannel 0: about\n\nChannel 1: and stuff. So\n\nChannel 0: extensions are more just about how you want the call flow set up and and tiered. So if you wanted to kinda ring to one for x amount of\n\nChannel 1: okay.\n\nChannel 0: time and then, you know, like, it's more around that.\n\nChannel 1: That's\n\nChannel 0: But\n\nChannel 1: valid.\n\nChannel 0: realistically, it should at most, like, with the amount of call volume we have, you're probably talking at most it's gonna cost $15.16 dollars at\n\nChannel 1: Yep.\n\nChannel 0: because I'm I I just have to double check the logic to the call if it's in it's in inbound and outbound, but I I don't think inbound is included. I don't think there's any cost for receiving the calls from memory, but I can double check that. And I think if you're not making the outbound, it's basically just gonna drop it down to about $14 for you.\n\nChannel 1: Yep. Yeah. Well, that's\n\nChannel 0: X GST.\n\nChannel 1: obvious yeah. But, obviously, that's much better than that. Currently, I think I'm on $40. So that\n\nChannel 0: Yep.\n\nChannel 1: that's that's obviously much better. So I'm definitely keen for you to have a look into it and if you wanna shoot\n\nChannel 0: Yep.\n\nChannel 1: me back an email at some point, say, tomorrow, whenever it's convenient.\n\nChannel 0: Yep.\n\nChannel 1: Not critically urgent, but I like saving money, especially in today's times and what's going on. So yes, please.\n\nChannel 0: 100100100%, mate. I I can get that sorted for you. That's not an issue. And, look, if if you have any questions, you can always check the website as well.\n\nChannel 1: I'll\n\nChannel 0: All the everything is on there. We try to make it really transparent\n\nChannel 1: watch that.\n\nChannel 0: with with all the pricing, whether it be for the 1,300 numbers, you know, virtual mobile numbers, NBN, our mobile phone plans, whatever it is, it's all on there. We also even\n\nChannel 1: Mhmm.\n\nChannel 0: have AI agents now, which will can kinda answer the phone for you and take messages and do all kinds of stuff. So,\n\nChannel 1: Okay.\n\nChannel 0: yeah,\n\nChannel 1: It might be interesting to look into a little bit.\n\nChannel 0: we yeah. They can do bookings as well. So, yeah, there's a whole bunch of stuff that we do, including, you know, some IT services and three sixty five licensing and all kinds of stuff. So\n\nChannel 1: Alright. Not\n\nChannel 0: that\n\nChannel 1: not just\n\nChannel 0: part's\n\nChannel 1: not\n\nChannel 0: not\n\nChannel 1: just\n\nChannel 0: on the\n\nChannel 1: what\n\nChannel 0: website,\n\nChannel 1: I know\n\nChannel 0: but\n\nChannel 1: about.\n\nChannel 0: but yeah. Like, the the website's mainly just Telco stuff, but, yeah, we all come from IT backgrounds. We all worked and are working generally in MSPs. So, yeah, we've got quite a bit of experience there. So any questions you have about, you know I I don't know if you have computers and and workstations and you have Microsoft licensing or, you know, have antivirus and things like that.\n\nWe can help with all those kind of things. So yeah.\n\nChannel 1: Okay. Might be good to know all of our stuff either sort of fumbled through because we're only a team of four really at the end of the day, and we're just I just saw them directly through Office and just have Office three six five\n\nChannel 0: Yep.\n\nChannel 1: subscription,\n\nChannel 0: Yep.\n\nChannel 1: basically.\n\nChannel 0: Yeah. And and that's fine if you have that. I would you have antivirus, I'm guessing, on your machines.\n\nChannel 1: So probably\n\nChannel 0: Because\n\nChannel 1: just Windows\n\nChannel 0: if you don't\n\nChannel 1: Defender, probably nothing standalone, nothing specific, and each of us are it's all a BYOD scenario. So it's not really com not company assets at all, not company IT at all.\n\nChannel 0: Right. Okay. For yourself personally, depending on what you're using, I would recommend you pay for an additional Defender plan one or two, which is like the next level Defender. It's like an SDR, and it has a lot more of the automated threat protection.\n\nChannel 1: Okay.\n\nChannel 0: So I would consider looking at that. You you should be able to potentially just add it to one of your services depending on how it's set up. But the only reason I'd say that is a lot of the basic antiviruses nowadays aren't very effective against some of the the bigger threats if you are worried. So, yeah, just something to be mindful of because, yeah, there there is a lot of attacks going on these days that that we see, and some of them are pretty bad, especially\n\nChannel 1: Mhmm.\n\nChannel 0: with, you know, email phishing, things like that. I'm sure I'm not sure how you've got your emails set up and configured, but just, you know, obviously, make sure, you know, you've protected your emails emails with things like DKIM and things like that to try to, you know, make sure people can't send you phishing scams too much and all that kind of stuff because, yeah, I can\n\nChannel 1: Thanks.\n\nChannel 0: tell you horror stories about people who've sent an email from the, you know, the boss that's, you know, supposedly come from his email address and said transfer x amount of money or pay this invoice and yeah.\n\nChannel 1: Mhmm.\n\nChannel 0: So,\n\nChannel 1: And\n\nChannel 0: yeah,\n\nChannel 1: no no\n\nChannel 0: phishing\n\nChannel 1: no\n\nChannel 0: stuff\n\nChannel 1: much\n\nChannel 0: in\n\nChannel 1: recovery\n\nChannel 0: particular.\n\nChannel 1: action available there.\n\nChannel 0: Pretty much not not at all usually. Most of the time, it it it's very, very hard. So, yeah,\n\nChannel 1: Mhmm.\n\nChannel 0: something to be mindful of. But, yeah, otherwise, if you have any questions, feel free to reach out, mate.\n\nChannel 1: Thanks. Well, I do appreciate the chat, and look forward to hearing from you.\n\nChannel 0: Easy. Take care,\n\nChannel 1: Thanks,\n\nChannel 0: mate.\n\nChannel 1: Chris.\n\nChannel 0: Have a great\n\nChannel 1: Have a\n\nChannel 0: day.\n\nChannel 1: good one. You too. Yep.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.36,"end":1.86,"sentiment":"neutral","sentiment_score":0.12586170434951782}],"sentiment":"neutral","sentiment_score":0.12586170434951782,"channel":0,"num_words":1,"start":1.36,"end":1.86},{"sentences":[{"text":"Good day, Chris.","start":2.56,"end":3.12,"sentiment":"positive","sentiment_score":0.5445099174976349},{"text":"It's Paul here from Omni.","start":3.12,"end":4.42,"sentiment":"neutral","sentiment_score":0.2878574997186661}],"sentiment":"positive","sentiment_score":0.3841021563857794,"channel":1,"num_words":8,"start":2.56,"end":4.42},{"sentences":[{"text":"Hey.","start":4.64,"end":4.88,"sentiment":"neutral","sentiment_score":0.2194252461194992},{"text":"Hey, Paul.","start":4.88,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.32127028703689575},{"text":"How are you, mate?","start":5.3599997,"end":6.3399997,"sentiment":"positive","sentiment_score":0.4388170465826988}],"sentiment":"positive","sentiment_score":0.3738905723605837,"channel":0,"num_words":7,"start":4.64,"end":6.3399997},{"sentences":[{"text":"I'm doing well.","start":6.3199997,"end":7.3799996,"sentiment":"positive","sentiment_score":0.5990797877311707},{"text":"Is this the the right number to be reaching you on?","start":7.52,"end":10.26,"sentiment":"neutral","sentiment_score":0.1621828864921223}],"sentiment":"neutral","sentiment_score":0.25580365104334696,"channel":1,"num_words":14,"start":6.3199997,"end":10.26},{"sentences":[{"text":"Yeah.","start":10.639999,"end":10.96,"sentiment":"neutral","sentiment_score":0.09969232976436616},{"text":"So this is the number for for GoCall.","start":10.96,"end":13.46,"sentiment":"neutral","sentiment_score":0.13443431165069342}],"sentiment":"neutral","sentiment_score":0.1305740914411015,"channel":0,"num_words":9,"start":10.639999,"end":13.46},{"sentences":[{"text":"I","start":13.725,"end":14.225,"sentiment":"neutral","sentiment_score":0.11652091145515442}],"sentiment":"neutral","sentiment_score":0.11652091145515442,"channel":1,"num_words":1,"start":13.725,"end":14.225},{"sentences":[{"text":"I also have my own personal mobile number 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just, you know, obviously, make sure, you know, you've protected your emails emails with things like DKIM and things like that to try to, you know, make sure people can't send you phishing scams too much and all that kind of stuff because, yeah, I can","start":701.13,"end":717.445,"sentiment":"neutral","sentiment_score":-0.18456171672852312}],"sentiment":"neutral","sentiment_score":-0.20573725259822348,"channel":0,"num_words":69,"start":698.37,"end":717.445},{"sentences":[{"text":"Thanks.","start":717.44495,"end":717.94495,"sentiment":"neutral","sentiment_score":0.14332808554172516}],"sentiment":"neutral","sentiment_score":0.14332808554172516,"channel":1,"num_words":1,"start":717.44495,"end":717.94495},{"sentences":[{"text":"tell you horror stories about people who've sent an email from the, you know, the boss that's, you know, supposedly come from his email address and said transfer x amount of money or pay this invoice and 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no","start":730.45,"end":730.93,"sentiment":"neutral","sentiment_score":-0.1422126106917858}],"sentiment":"neutral","sentiment_score":-0.1422126106917858,"channel":1,"num_words":2,"start":730.45,"end":730.93},{"sentences":[{"text":"phishing","start":730.61005,"end":730.93,"sentiment":"neutral","sentiment_score":-0.2655957341194153}],"sentiment":"neutral","sentiment_score":-0.2655957341194153,"channel":0,"num_words":1,"start":730.61005,"end":730.93},{"sentences":[{"text":"no","start":730.93,"end":731.08997,"sentiment":"neutral","sentiment_score":-0.1853073239326477}],"sentiment":"neutral","sentiment_score":-0.1853073239326477,"channel":1,"num_words":1,"start":730.93,"end":731.08997},{"sentences":[{"text":"stuff","start":730.93,"end":731.17004,"sentiment":"negative","sentiment_score":-0.3424326777458191}],"sentiment":"negative","sentiment_score":-0.3424326777458191,"channel":0,"num_words":1,"start":730.93,"end":731.17004},{"sentences":[{"text":"much","start":731.08997,"end":731.33,"sentiment":"neutral","sentiment_score":-0.20831063389778137}],"sentiment":"neutral","sentiment_score":-0.20831063389778137,"channel":1,"num_words":1,"start":731.08997,"end":731.33},{"sentences":[{"text":"in","start":731.17004,"end":731.33,"sentiment":"neutral","sentiment_score":-0.17486880719661713}],"sentiment":"neutral","sentiment_score":-0.17486880719661713,"channel":0,"num_words":1,"start":731.17004,"end":731.33},{"sentences":[{"text":"recovery","start":731.33,"end":731.81,"sentiment":"neutral","sentiment_score":-0.25520727038383484}],"sentiment":"neutral","sentiment_score":-0.25520727038383484,"channel":1,"num_words":1,"start":731.33,"end":731.81},{"sentences":[{"text":"particular.","start":731.33,"end":731.83,"sentiment":"neutral","sentiment_score":-0.20709267258644104}],"sentiment":"neutral","sentiment_score":-0.20709267258644104,"channel":0,"num_words":1,"start":731.33,"end":731.83},{"sentences":[{"text":"action available there.","start":731.81,"end":733.02997,"sentiment":"neutral","sentiment_score":-0.20978153000275293}],"sentiment":"neutral","sentiment_score":-0.20978153000275293,"channel":1,"num_words":3,"start":731.81,"end":733.02997},{"sentences":[{"text":"Pretty much not not at all usually.","start":733.65,"end":735.83,"sentiment":"negative","sentiment_score":-0.3516661056450435},{"text":"Most of the time, it it it's very, very hard.","start":735.89,"end":738.21,"sentiment":"negative","sentiment_score":-0.4815032064914703},{"text":"So, yeah,","start":738.21,"end":739.485,"sentiment":"neutral","sentiment_score":-0.09317220002412796}],"sentiment":"negative","sentiment_score":-0.39279153707780334,"channel":0,"num_words":19,"start":733.65,"end":739.485},{"sentences":[{"text":"Mhmm.","start":739.32495,"end":739.82495,"sentiment":"neutral","sentiment_score":-0.08746693283319473}],"sentiment":"neutral","sentiment_score":-0.08746693283319473,"channel":1,"num_words":1,"start":739.32495,"end":739.82495},{"sentences":[{"text":"something to be mindful of.","start":739.705,"end":740.66504,"sentiment":"neutral","sentiment_score":-0.1834721237421036},{"text":"But, yeah, otherwise, if you have any questions, feel free to reach out, mate.","start":740.66504,"end":744.125,"sentiment":"neutral","sentiment_score":0.1600572301873139}],"sentiment":"neutral","sentiment_score":0.06965476862694088,"channel":0,"num_words":19,"start":739.705,"end":744.125},{"sentences":[{"text":"Thanks.","start":744.20496,"end":744.685,"sentiment":"positive","sentiment_score":0.6980710029602051},{"text":"Well, I do appreciate the chat, and look forward to hearing from you.","start":744.685,"end":747.58496,"sentiment":"positive","sentiment_score":0.8001522926183847}],"sentiment":"positive","sentiment_score":0.7928607719285148,"channel":1,"num_words":14,"start":744.20496,"end":747.58496},{"sentences":[{"text":"Easy.","start":747.78503,"end":748.185,"sentiment":"positive","sentiment_score":0.6642148494720459},{"text":"Take care,","start":748.185,"end":748.66504,"sentiment":"positive","sentiment_score":0.5580925941467285}],"sentiment":"positive","sentiment_score":0.5934666792551676,"channel":0,"num_words":3,"start":747.78503,"end":748.66504},{"sentences":[{"text":"Thanks,","start":748.5109,"end":748.83093,"sentiment":"positive","sentiment_score":0.8137023448944092}],"sentiment":"positive","sentiment_score":0.8137023448944092,"channel":1,"num_words":1,"start":748.5109,"end":748.83093},{"sentences":[{"text":"mate.","start":748.66504,"end":748.905,"sentiment":"positive","sentiment_score":0.7750720977783203}],"sentiment":"positive","sentiment_score":0.7750720977783203,"channel":0,"num_words":1,"start":748.66504,"end":748.905},{"sentences":[{"text":"Chris.","start":748.83093,"end":749.15094,"sentiment":"positive","sentiment_score":0.5827839970588684}],"sentiment":"positive","sentiment_score":0.5827839970588684,"channel":1,"num_words":1,"start":748.83093,"end":749.15094},{"sentences":[{"text":"Have a great","start":748.905,"end":749.305,"sentiment":"positive","sentiment_score":0.7222510774930319}],"sentiment":"positive","sentiment_score":0.7222510774930319,"channel":0,"num_words":3,"start":748.905,"end":749.305},{"sentences":[{"text":"Have a","start":749.15094,"end":749.3909,"sentiment":"positive","sentiment_score":0.680342435836792}],"sentiment":"positive","sentiment_score":0.680342435836792,"channel":1,"num_words":2,"start":749.15094,"end":749.3909},{"sentences":[{"text":"day.","start":749.305,"end":749.805,"sentiment":"positive","sentiment_score":0.6247867345809937}],"sentiment":"positive","sentiment_score":0.6247867345809937,"channel":0,"num_words":1,"start":749.305,"end":749.805},{"sentences":[{"text":"good one.","start":749.3909,"end":749.8709,"sentiment":"positive","sentiment_score":0.6048987805843353},{"text":"You too.","start":749.8709,"end":750.5109,"sentiment":"positive","sentiment_score":0.3800155818462372},{"text":"Yep.","start":750.5109,"end":751.0109,"sentiment":"neutral","sentiment_score":-0.12090310454368591}],"sentiment":"positive","sentiment_score":0.36978512406349184,"channel":1,"num_words":5,"start":749.3909,"end":751.0109}]},"summary":{"result":"success","short":"A customer named Chris contacts Omni to troubleshoot issues with their phone number not working properly. The representative provides a phone number for GoCall and gives credentials for the Ring Hotel app. Chris is hesitant to use their phone number for emergency situations but is reassured that they can troubleshoot their phone plan. The agent suggests a PAYG plan and explains that it is transparent, cost $10 a month, and available for local and national calls. The agent recommends a PAYG plan and suggests adding antivirus protection to the customer's service plan."},"intents":{"segments":[{"text":"Is this the the right number to be reaching you on?","start_word":19,"end_word":29,"intents":[{"intent":"Provide caller contact","confidence_score":0.000009604095}]},{"text":"But, yeah, look, if there's any issues at all, just feel free to reach out and let me know, and we can get it troubleshooted.","start_word":592,"end_word":616,"intents":[{"intent":"Fix network issues","confidence_score":0.00024196914}]},{"text":"So I really just need to have an an answer point that on the very odd occasion that I get a customer or or a query via the website, which is where I'd really get our number from, and they didn't use to contact us and they wanted to call, then I'm not putting any of our mobile numbers on the website, which is where the landline come in comes in and you guys come in.","start_word":921,"end_word":996,"intents":[{"intent":"Ask for response","confidence_score":0.0003764545}]},{"text":"but I think what we can do is just put you on a PAYG because, I mean, I think you're on a $40 legacy subscription. And, again, I think there was some charges because of this with all the three c x stuff and everything like that that, you know, didn't make it the cheapest. We Yep.","start_word":1374,"end_word":1430,"intents":[{"intent":"Offer options","confidence_score":0.0030860347}]},{"text":"So you've said you've highlighted to me as $10 a month of PAYG, $2 a month for the app.","start_word":1664,"end_word":1682,"intents":[{"intent":"Providing cost","confidence_score":0.0011043948},{"intent":"Describing app cost","confidence_score":0.00015626183}]},{"text":"is, if there's two of us, does that mean it's $4 because it's two each, or is it just $2 for the account for the app?","start_word":1687,"end_word":1712,"intents":[{"intent":"Asking about pricing","confidence_score":0.019663218}]},{"text":"realistically, it should at most, like, with the amount of call volume we have, you're probably talking at most it's gonna cost $15.16 dollars at Yep.","start_word":1844,"end_word":1869,"intents":[{"intent":"Explaining call volume","confidence_score":0.004112207}]},{"text":"because I'm I I just have to double check the logic to the call if it's in it's in inbound and outbound, but I I don't think inbound is included. I don't think there's any cost for receiving the calls from memory, but I can double check that. And I think if you're not making the outbound, it's basically just gonna drop it down to about $14 for you. Yep.","start_word":1870,"end_word":1939,"intents":[{"intent":"Explaining inbound and outbound process","confidence_score":0.000002034173}]},{"text":"So I'm definitely keen for you to have a look into it and if you wanna shoot Yep.","start_word":1968,"end_word":1985,"intents":[{"intent":"Expressing interest in inquiry","confidence_score":0.10719187}]},{"text":"me back an email at some point, say, tomorrow, whenever it's convenient. Yep. Not critically urgent, but I like saving money, especially in today's times and what's going on. So yes, please. 100100100%, mate. I I can get that sorted for you. That's not an issue.","start_word":1987,"end_word":2032,"intents":[{"intent":"Resolve billing issues","confidence_score":0.006227921}]}]},"sentiments":{"segments":[{"text":"Hello?","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.12586170434951782},{"text":"Good day, Chris.","start_word":1,"end_word":3,"sentiment":"positive","sentiment_score":0.5270431041717529},{"text":"It's Paul here from Omni. Hey. Hey, Paul.","start_word":4,"end_word":11,"sentiment":"neutral","sentiment_score":0.3015102744102478},{"text":"How are you, mate? I'm doing well.","start_word":12,"end_word":18,"sentiment":"positive","sentiment_score":0.5265399813652039},{"text":"Is this the the right number to be reaching you on? Yeah. So this is the number for for GoCall. I I also have my own personal mobile number you don't can mind. It's just when you answer hello. I'm like, have I called call a business? Have I called a wrong number? Yes. I'm as just I haven't called you before today. well. So I was like, I'll ask a question. Yeah. If because there's a business number, it doesn't show me who's calling because it it's through the cloud PBX because it's all set up. So Yep. it doesn't show me, yeah, who's calling. But, yeah, we got I'll I'll send you my mobile number after that. You can always use that as well. It'll it always pops up and shows me who's calling then. Fair enough. But I I did send you an SMS as well with some credentials. I did say they come through. I just Yep. didn't know. I'm driving the moment, but I also didn't know what to do with that SMS she'd sent me. So I figured I'll just give you a callback. No. No. That's that's fine. So do you have the Ring Hotel app on your phone? RingoTel. Now I've got three Yeah. c x. So do I still Right. use three c x app, or do I use a RingoTel app? Preferably use the Ring Hotel app. You just download I think it I might do. have been con yeah. If you just download that and it's got three separate fields, and It if does. you put I'm those looking at it now. yep. And if you put those credentials in, it will just open up, and it should all load. So it already had some prefilled credentials there, and I just hit log in and it's worked. So it must be the same as what you've Yep. sent me Yep. then.","start_word":19,"end_word":340,"sentiment":"neutral","sentiment_score":-0.0023292658838981427},{"text":"So it Oh, would awesome.","start_word":341,"end_word":345,"sentiment":"positive","sentiment_score":0.5407209396362305},{"text":"have been that you had that at some point, and it I yeah. Maybe you've it I don't know. It might have switched or might have yeah. It might not have really. But, yeah, I think it got changed off three c x when when it got moved across because it was just yeah. With all the licensing for that, it was just a bit difficult, and I think that's kinda how it got set up previously. Yes. Now do you have a handset as well, or if is it just Not at all. We're completely virtual. We don't no. actually Yeah. have an office space. So it would probably just be primarily Fiona having the app having the answer to the phone and maybe a a back also having it, I suppose, as a backup if I know she's gonna be away or something. But we just sort of tested it and knew that it said the extension was unavailable or offline or whatever the message was and thought, well, maybe I should try and get this sorted. Not that we get Yeah. many calls. I just what's the point of having a phone number if we don't if we can't use it, I guess. 100%. It probably just wasn't logged in on any of the devices anymore. Yep. See how that goes. Once we hang up, I'll also just do a quick test call just to make sure it's all working as expected. Sure. But, yeah, look, if there's any issues at all, just feel free to reach out and let me know, and we can get it troubleshooted. If you need anything else, again, also just let me know. We can and we can sort it. Otherwise, yeah, if you're unhappy or anything, just, yeah, tell me what I can do, and I'll we'll look at the thing if we get it fixed for you.","start_word":346,"end_word":663,"sentiment":"neutral","sentiment_score":-0.01641649194061756},{"text":"Not completely happy. I mean, if you wanna charge me less because I don't use it bugger all, then that'd be great. But otherwise, no way way good.","start_word":664,"end_word":691,"sentiment":"negative","sentiment_score":-0.3999052047729492},{"text":"I was just I need Yep. to have a phone number to put on an email signature on a business card, I suppose, and for registrations and stuff. But you you Yep. can see on it if well, never made a phone call, and and we really don't receive very many phone calls either. So Yep. Yep. it's just I'll have a look and just see. Again, we we just which so there's a small group of customers from ABID that we kind of inherited. yep. So yeah. And we just kinda just brought across as is. So I'll have a look and see what is there and isn't there because I I haven't really looked at that part so much because a lot of the plans are a little bit different now. So, yeah, maybe we Mhmm. there could be one that we could look at re digging for that I'm certainly for that open service. to suggestion. But like I said, it's we all use our own mobile phones. We use it for personal for work. We will probably never make a phone call out from here because, of course, phone plans aren't whether we're twenty years ago. You don't pay for minutes or anything. It's just telling me to call. So I don't need a landline that calls out because we'll never call out from it. So I really just need to have an an answer point that on the very odd occasion that I get a customer or or a query via the website, which is where I'd really get our number from, and they didn't use to contact us and they wanted to call, then I'm not putting any of our mobile numbers on the website, which is where the landline come in comes in and you guys come in. So that's Yep. really, in a nutshell, what we're looking for, just an occasional receiving call scenario.","start_word":692,"end_word":1013,"sentiment":"neutral","sentiment_score":-0.05639856681227684},{"text":"Yep. And 100 therefore percent. therefore, whatever is the most financially economical there because the cheapest because I just I need something to have it just for the just in cases, I guess.","start_word":1014,"end_word":1046,"sentiment":"positive","sentiment_score":0.4453926682472229},{"text":"Yep. No. That makes sense. Leave it with leave it with me. I'll I'll I'll just double check and see. Did I can't actually remember how much you're paying off the top of my head, so I'll just have to I've log I've in got and actually a $4 have a look at number in my head, I think. And Fiona 40 mentioned she had 40 a month? yeah. I think that's That's what it it. is, which Okay. I mean, maybe that's reasonable, but, yeah, I was gonna say, I also Six haven't looked up to see what the market can give, three but it six says three one. Yeah. it's if that's the case, that's more than I'd like for an occasional phone number. But if that's just what what it is, then that's just what it is. No.","start_word":1047,"end_word":1187,"sentiment":"neutral","sentiment_score":0.0724097415804863},{"text":"If if you're not using it much, it it's it's potentially not needed.","start_word":1188,"end_word":1200,"sentiment":"negative","sentiment_score":-0.3514707684516907},{"text":"I'm just okay. So Yep. But, of course, I understand you've taken over Brad's old a b r d's old stuff, and Yep. and it's gotta be worth your while because you're running a business too. So it's gotta be mutually beneficial, the arrangements. I'm aware of I'm I'm conscious of that. Yeah. I I get that. But, I mean, again, you're not using it much. It's it's more just for, you know, literally the occasional call, Correct. and I I would rather it kinda works for what you need. Mhmm. So, I mean, what we may be doing is just moving you to a PAYG plan. Okay. I think 12. Well, I'm Yeah. That my my goal wasn't to put you on the spot. If you wanna look at it now, then you're welcome.","start_word":1201,"end_word":1335,"sentiment":"neutral","sentiment_score":0.10156185179948808},{"text":"I'm happy to hang around.","start_word":1336,"end_word":1340,"sentiment":"positive","sentiment_score":0.6095293760299683},{"text":"If No. you want me to leave it with you and you can shoot Yeah. me Look. an email If or something if you leave in due it with course, me, that's fine. but I think what we can do is just put you on a PAYG because, I mean, I think you're on a $40 legacy subscription. And, again, I think there was some charges because of this with all the three c x stuff and everything like that that, you know, didn't make it the cheapest. We Yep. we've you're now on the cloud PBX. And if you go on our website, the prices are very transparent because we believe in that, and I don't believe in charging people more than what they should be paying for a service, you know, when they need it. So, Yep. basically, the POID plan works at you pay $10 a month. You pay $2 for the softphone app, which is the Ring and Tell app to make it work on your phone, and then you just pay per call that you receive. And is the call a fixed price per call or is it per minute? It's per minute. So for local Okay. calls, it's it's 8<unk> per call for a local call or a national Mhmm. call. For a mobile, it's 4.5<unk> per minute. And then for thirteen and thirteen hundred numbers, it's 25<unk> per call. Is that and when you're putting those three different types in there, is that if if that's what if that's where the phone calls come originating from, or that's what our phone number is? So so that's that's when you're generally calling out. Well, yes. Okay. It's basically So let me yeah. rephrase Yeah. Yeah. this. We we don't plan to ring out on on yours because we'll all ring out on our own mobile phone. So therefore, I'm having the service just to receive calls. So you've said you've highlighted to me as $10 a month of PAYG, $2 a month for the app. So the only question Yep. is, if there's two of us, does that mean it's $4 because it's two each, or is it just $2 for the account for the app? If you're using the same Same extension, extension number. Yep. it should be just $2 of the same So one, theoretically. I actually haven't tested that. and But, yeah, the normally, it should just be I two mean, dollars, let's find so it should it. It's it's $2, and if I get a second extension well, I don't even find out a second extension because I've I only find ever advertised a single phone number on yeah. on our It's on more our media about and stuff. So extensions are more just about how you want the call flow set up and and tiered. So if you wanted to kinda ring to one for x amount of okay. time and then, you know, like, it's more around that. That's But valid. realistically, it should at most, like, with the amount of call volume we have, you're probably talking at most it's gonna cost $15.16 dollars at Yep. because I'm I I just have to double check the logic to the call if it's in it's in inbound and outbound, but I I don't think inbound is included. I don't think there's any cost for receiving the calls from memory, but I can double check that. And I think if you're not making the outbound, it's basically just gonna drop it down to about $14 for you. Yep. Yeah. Well, that's X GST. obvious yeah. But, obviously, that's much better than that. Currently, I think I'm on $40.","start_word":1341,"end_word":1959,"sentiment":"neutral","sentiment_score":0.021604135312795977},{"text":"So that Yep. that's that's obviously much better. So I'm definitely keen for you to have a look into it and if you wanna shoot Yep.","start_word":1960,"end_word":1985,"sentiment":"positive","sentiment_score":0.4601321816444397},{"text":"me back an email at some point, say, tomorrow, whenever it's convenient. Yep. Not critically urgent, but I like saving money, especially in today's times and what's going on.","start_word":1986,"end_word":2014,"sentiment":"neutral","sentiment_score":0.14469251036643982},{"text":"So yes, please. 100100100%, mate. I I can get that sorted for you. That's not an issue.","start_word":2015,"end_word":2031,"sentiment":"positive","sentiment_score":0.5519574284553528},{"text":"And, look, if if you have any questions, you can always check the website as well. I'll All the everything is on there.","start_word":2032,"end_word":2054,"sentiment":"neutral","sentiment_score":0.25338321924209595},{"text":"We try to make it really transparent watch that.","start_word":2055,"end_word":2063,"sentiment":"positive","sentiment_score":0.43610069155693054},{"text":"with with all the pricing, whether it be for the 1,300 numbers, you know, virtual mobile numbers, NBN, our mobile phone plans, whatever it is, it's all on there. We also even Mhmm. have AI agents now, which will can kinda answer the phone for you and take messages and do all kinds of stuff. So, Okay. yeah, It might be interesting to look into a little bit. we yeah. They can do bookings as well. So, yeah, there's a whole bunch of stuff that we do, including, you know, some IT services and three sixty five licensing and all kinds of stuff. So Alright. Not that not just part's not not just on the what website, I know but about. but yeah. Like, the the website's mainly just Telco stuff, but, yeah, we all come from IT backgrounds. We all worked and are working generally in MSPs. So, yeah, we've got quite a bit of experience there. So any questions you have about, you know I I don't know if you have computers and and workstations and you have Microsoft licensing or, you know, have antivirus and things like that. We can help with all those kind of things. So yeah. Okay. Might be good to know all of our stuff either sort of fumbled through because we're only a team of four really at the end of the day, and we're just I just saw them directly through Office and just have Office three six five Yep. subscription, Yep. basically. Yeah. And and that's fine if you have that. I would you have antivirus, I'm guessing, on your machines. So probably Because just Windows if you don't Defender, probably nothing standalone, nothing specific, and each of us are it's all a BYOD scenario. So it's not really com not company assets at all, not company IT at all. Right. Okay. For yourself personally, depending on what you're using, I would recommend you pay for an additional Defender plan one or two, which is like the next level Defender. It's like an SDR, and it has a lot more of the automated threat protection. Okay. So I would consider looking at that. You you should be able to potentially just add it to one of your services depending on how it's set up. But the only reason I'd say that is a lot of the basic antiviruses nowadays aren't very effective against some of the the bigger threats if you are worried.","start_word":2064,"end_word":2476,"sentiment":"neutral","sentiment_score":0.07674673481079915},{"text":"So, yeah, just something to be mindful of because, yeah, there there is a lot of attacks going on these days that that we see, and some of them are pretty bad, especially Mhmm. with, you know, email phishing, things like that.","start_word":2477,"end_word":2518,"sentiment":"negative","sentiment_score":-0.3495222330093384},{"text":"I'm sure I'm not sure how you've got your emails set up and configured, but just, you know, obviously, make sure, you know, you've protected your emails emails with things like DKIM and things like that to try to, you know, make sure people can't send you phishing scams too much and all that kind of stuff because, yeah, I can Thanks. tell you horror stories about people who've sent an email from the, you know, the boss that's, you know, supposedly come from his email address and said transfer x amount of money or pay this invoice and yeah. Mhmm. So, And yeah, no no phishing stuff no much in particular. recovery action available there.","start_word":2519,"end_word":2634,"sentiment":"neutral","sentiment_score":-0.19193708896636963},{"text":"Pretty much not not at all usually. Most of the time, it it it's very, very hard.","start_word":2635,"end_word":2651,"sentiment":"negative","sentiment_score":-0.4396737217903137},{"text":"So, yeah, Mhmm. something to be mindful of. But, yeah, otherwise, if you have any questions, feel free to reach out, mate.","start_word":2652,"end_word":2673,"sentiment":"neutral","sentiment_score":0.05392820862206546},{"text":"Thanks. Well, I do appreciate the chat, and look forward to hearing from you. Easy. Take care, Thanks, mate. Chris. Have a great Have a day. good one. You too.","start_word":2674,"end_word":2703,"sentiment":"positive","sentiment_score":0.6915321350097656},{"text":"Yep.","start_word":2704,"end_word":2704,"sentiment":"neutral","sentiment_score":0.19020876288414}],"average":{"sentiment":"neutral","sentiment_score":0.027767119280710857}}}}