{"metadata":{"transaction_key":"deprecated","request_id":"01a0f639-0263-7b80-9e71-00635009212d","sha256":"5d31e4fdb1c6bb8364d324303e015bd76563a54f8908dcb4bf3147de4140618c","created":"2026-10-01T06:48:49.181Z","duration":699.9119,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1539,"output_tokens":76},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1700,"output_tokens":1704},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1700,"output_tokens":115}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. This is Melissa. May... Rosemary? Hi. Thank you so much for giving us a call. We sent you, like, the website. Have you received the message? Through text, SMS. Okay. So if you're available right now, I can go ahead and help you out. You can access the website and go directly to the Supa because your address is Supa. Okay? Are you using your phone or your laptop, iPad to access the website? Okay. Perfect. I heard your... Is that your daughter or your son? K. So once you log in through the website, go directly to the Supa. Scroll down. You will see the plans we have available. Just select the one. No. You don't need to check your address. It's Supa. So just go directly to the... Isn't it once you access the site, there is a home NBN network. Click the networks networks or hover your mouse, something like that, or click it, touch it, then you will see Supa networks. Yeah. Beside, you see networks. Click networks. You will see the Supa networks below. But if you're having a hard time, I can do it over the phone. I will just manually do it for you. Is that okay? Okay. Sure. One moment here. Let me just start to your name. Okay? Your first name is Rosemary. And then your last name... How do you spell it? I'm sorry? Oh, yeah. Everything is fine with Raha. We got his call earlier beef... And said all good. K. One moment. So, Rosemary, how do you spell your last name? B o b like boy? Uh-huh. Mhmm. And then your email address? Oh, yeah. The entire... I thought it's the serial... Surname. B o uh-huh. Okay. Let me just confirm. B like boy, o like Oscar, y like yo yo, e like Edward, apple. Oh, okay. And then p like Peter? Is that right? E like Edward, c like Charlie? See. I... Okay. The last two letters of your last name... No. No. No. The last two letters only. Last two letters of your last name. T I, t like Tom. Okay. Thank you. Rosemary Boyapiti. And your email address, please? Mhmm. Rosemary 9866@gmail.com. Okay. Thank you. And then your date of birth, please? Okay. So 04/07. It is... It's April 7? Okay. Okay. '19 '98. Okay. Thank you. 07/04/1998. Then let me just put here your number, 447103503. And your identification number, please, if you have a driver's license, passport number, or MediCard number, will do. Sure. Thank you. Yes, please. The number. Mhmm. Mhmm. Mhmm. Thank you so much. And then the address is the same as Ross' address, right, since you're taking over that place. So we have that on record. So, Rosemary, I'll confirm everything. Rosemary Boyapiti. Your email address is rosemary9866@gmail.com. Your phone number is 0447103503. Your date of birth is 07/04/1998, and your driver's license ID number 55 25826. And you are taking... Oh, 823. Thank you. Sorry for that. Thank you. And then you are guessing the plan, which is $69.95, 25 MBPS. And then you are under twelve month contract. Right? You're getting the twelve month contract? So you will be eligible for the 15% discount from this month, October, November, December, January, February until March. Your standard price of $69.95. Your $69.95 will be after six months of your services. K? And then after these details has been put in on the system, you will be receiving, like, an invoice for this month. But it will not be due today. It will be due on the eleventh That cover the period for the full month, October 1 until the thirtieth. You will receive an email for the invoice, which will be due on the eleventh. Then you will also receive an email with the instructions with your credentials through the portal and everything. Okay? Alright. Then, also, one of our tech rep will send you a notification about your service that you are taking over this, but don't do anything with the router. Okay? Just let ease at assist. You... Because you have your Internet right now. Right? It's still online. It's up and running. Okay. Yeah. Yeah. Yeah. Please do... Don't do anything with the router. Just let it be, like, right now. Okay? If you need to do anything, our tech rep will provide you an instruction. But as long as we don't have any instruction to do something on the router, please refrain from power cycling or doing anything. Okay? So it will not affect the connection. Okay. So, yeah, that's the information I need. Just wait for all the email communication to you about your services, okay, and the invoice. Do you have any questions, Rosemary, before I end the call? Yeah. Today. Today. Our billing cycle start every first of each month, cover the four period. So today, you will receive your invoice with a 15% discount, but you don't need to pay it today. It will be due on the eleventh. You will see it from your invoice. The '11. Yeah. The '11. And then, yeah, you don't need a router because Raha left the router to you, so that would be great. Okay. Yeah. We'll go ahead and talk soon. Just wait for all the information and updates about the service, okay, through email. Alright. Thank you. Have a good one. 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This is Melissa. May... Rosemary? Hi.\n\nThank you so much for giving us a call. We sent you, like, the website. Have you received the message? Through text, SMS. Okay.\n\nSo if you're available right now, I can go ahead and help you out. You can access the website and go directly to the Supa because your address is Supa. Okay? Are you using your phone or your laptop, iPad to access the website? Okay.\n\nPerfect. I heard your... Is that your daughter or your son? K. So once you log in through the website, go directly to the Supa.\n\nScroll down. You will see the plans we have available. Just select the one. No. You don't need to check your address.\n\nIt's Supa. So just go directly to the... Isn't it once you access the site, there is a home NBN network. Click the networks networks or hover your mouse, something like that, or click it, touch it, then you will see Supa networks. Yeah.\n\nBeside, you see networks. Click networks. You will see the Supa networks below. But if you're having a hard time, I can do it over the phone. I will just manually do it for you.\n\nIs that okay? Okay. Sure. One moment here. Let me just start to your name.\n\nOkay? Your first name is Rosemary. And then your last name... How do you spell it? I'm sorry?\n\nOh, yeah. Everything is fine with Raha. We got his call earlier beef... And said all good. K.\n\nOne moment. So, Rosemary, how do you spell your last name? B o b like boy? Uh-huh. Mhmm.\n\nAnd then your email address? Oh, yeah. The entire... I thought it's the serial... Surname.\n\nB o uh-huh. Okay. Let me just confirm. B like boy, o like Oscar, y like yo yo, e like Edward, apple. Oh, okay.\n\nAnd then p like Peter? Is that right? E like Edward, c like Charlie? See. I...\n\nOkay. The last two letters of your last name... No. No. No.\n\nThe last two letters only. Last two letters of your last name. T I, t like Tom. Okay. Thank you.\n\nRosemary Boyapiti. And your email address, please? Mhmm. Rosemary 9866@gmail.com. Okay.\n\nThank you. And then your date of birth, please? Okay. So 04/07. It is...\n\nIt's April 7? Okay. Okay. '19 '98. Okay.\n\nThank you. 07/04/1998. Then let me just put here your number, 447103503. And your identification number, please, if you have a driver's license, passport number, or MediCard number, will do. Sure.\n\nThank you. Yes, please. The number. Mhmm. Mhmm.\n\nMhmm. Thank you so much. And then the address is the same as Ross' address, right, since you're taking over that place. So we have that on record. So, Rosemary, I'll confirm everything.\n\nRosemary Boyapiti. Your email address is rosemary9866@gmail.com. Your phone number is 0447103503. Your date of birth is 07/04/1998, and your driver's license ID number 55 25826. And you are taking...\n\nOh, 823. Thank you. Sorry for that. Thank you. And then you are guessing the plan, which is $69.95, 25 MBPS.\n\nAnd then you are under twelve month contract. Right? You're getting the twelve month contract? So you will be eligible for the 15% discount from this month, October, November, December, January, February until March. Your standard price of $69.95.\n\nYour $69.95 will be after six months of your services. K? And then after these details has been put in on the system, you will be receiving, like, an invoice for this month. But it will not be due today. It will be due on the eleventh That cover the period for the full month, October 1 until the thirtieth.\n\nYou will receive an email for the invoice, which will be due on the eleventh. Then you will also receive an email with the instructions with your credentials through the portal and everything. Okay? Alright. Then, also, one of our tech rep will send you a notification about your service that you are taking over this, but don't do anything with the router.\n\nOkay? Just let ease at assist. You... Because you have your Internet right now. Right?\n\nIt's still online. It's up and running. Okay. Yeah. Yeah.\n\nYeah. Please do... Don't do anything with the router. Just let it be, like, right now. Okay?\n\nIf you need to do anything, our tech rep will provide you an instruction. But as long as we don't have any instruction to do something on the router, please refrain from power cycling or doing anything. Okay? So it will not affect the connection. Okay.\n\nSo, yeah, that's the information I need. Just wait for all the email communication to you about your services, okay, and the invoice. Do you have any questions, Rosemary, before I end the call? Yeah. Today.\n\nToday. Our billing cycle start every first of each month, cover the four period. So today, you will receive your invoice with a 15% discount, but you don't need to pay it today. It will be due on the eleventh. You will see it from your invoice.\n\nThe '11. Yeah. The '11. And then, yeah, you don't need a router because Raha left the router to you, so that would be great. Okay.\n\nYeah. We'll go ahead and talk soon. Just wait for all the information and updates about the service, okay, through email. Alright. Thank you.\n\nHave a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.36,"end":1.68,"sentiment":"neutral","sentiment_score":0.06483537703752518},{"text":"This is Melissa.","start":1.68,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.06246377651890119},{"text":"May...","start":3.12,"end":3.62,"sentiment":"neutral","sentiment_score":0.06612653285264969},{"text":"Rosemary?","start":3.6799998,"end":4.18,"sentiment":"neutral","sentiment_score":0.0838048905134201},{"text":"Hi.","start":6.48,"end":6.96,"sentiment":"neutral","sentiment_score":0.32238614559173584}],"sentiment":"neutral","sentiment_score":0.10350632507886205,"num_words":7,"start":1.36,"end":6.96},{"sentences":[{"text":"Thank you so much for giving us a call.","start":6.96,"end":9.22,"sentiment":"positive","sentiment_score":0.6559693349732293},{"text":"We sent you, like, the website.","start":9.84,"end":11.86,"sentiment":"neutral","sentiment_score":0.250245176255703},{"text":"Have you received the 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Supa.","start":77.585,"end":78.385,"sentiment":"neutral","sentiment_score":-0.0039039645344018936},{"text":"So just go directly to the...","start":78.385,"end":80.485,"sentiment":"neutral","sentiment_score":0.00435382438202699},{"text":"Isn't it once you access the site, there is a home NBN network.","start":81.265,"end":85.285,"sentiment":"neutral","sentiment_score":0.008723895566967817},{"text":"Click the networks networks or hover your mouse, something like that, or click it, touch it, then you will see Supa networks.","start":85.425,"end":93.97,"sentiment":"neutral","sentiment_score":0.03131189121102745},{"text":"Yeah.","start":105.215004,"end":105.715004,"sentiment":"neutral","sentiment_score":0.08319589495658875}],"sentiment":"neutral","sentiment_score":0.02054052639075301,"num_words":44,"start":77.585,"end":105.715004},{"sentences":[{"text":"Beside, you see networks.","start":105.935,"end":107.715004,"sentiment":"neutral","sentiment_score":0.06729775108397007},{"text":"Click 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okay.","start":275.42502,"end":276.245,"sentiment":"neutral","sentiment_score":0.007852582726627588}],"sentiment":"neutral","sentiment_score":-0.0014723983537502743,"num_words":24,"start":234.92,"end":276.245},{"sentences":[{"text":"And then p like Peter?","start":276.50998,"end":278.61,"sentiment":"neutral","sentiment_score":-0.0008251156657934188},{"text":"Is that right?","start":281.78998,"end":282.69,"sentiment":"neutral","sentiment_score":0.0001587970182299614},{"text":"E like Edward, c like Charlie?","start":282.75,"end":286.05,"sentiment":"neutral","sentiment_score":-0.006987378854925434},{"text":"See.","start":290.595,"end":290.915,"sentiment":"neutral","sentiment_score":-0.018388204276561737},{"text":"I...","start":290.915,"end":291.415,"sentiment":"neutral","sentiment_score":-0.013905994594097136}],"sentiment":"neutral","sentiment_score":-0.004866728704655543,"num_words":16,"start":276.50998,"end":291.415},{"sentences":[{"text":"Okay.","start":292.83502,"end":293.33502,"sentiment":"neutral","sentiment_score":-0.011100373230874538},{"text":"The last two letters of your last name...","start":296.83502,"end":299.255,"sentiment":"neutral","sentiment_score":-0.014218171476386487},{"text":"No.","start":303.315,"end":303.475,"sentiment":"neutral","sentiment_score":-0.07750590890645981},{"text":"No.","start":303.475,"end":303.635,"sentiment":"neutral","sentiment_score":-0.0886392593383789},{"text":"No.","start":303.635,"end":304.11,"sentiment":"neutral","sentiment_score":-0.0984688550233841}],"sentiment":"neutral","sentiment_score":-0.03245498069251577,"num_words":12,"start":292.83502,"end":304.11},{"sentences":[{"text":"The last two letters only.","start":305.87,"end":307.46997,"sentiment":"neutral","sentiment_score":-0.058022280037403104},{"text":"Last two letters of your last name.","start":307.46997,"end":309.56998,"sentiment":"neutral","sentiment_score":-0.03883768644716058},{"text":"T I, t like Tom.","start":315.22998,"end":317.49,"sentiment":"neutral","sentiment_score":-0.015335535816848277},{"text":"Okay.","start":321.585,"end":322.085,"sentiment":"neutral","sentiment_score":0.12540113925933838},{"text":"Thank you.","start":322.14502,"end":322.885,"sentiment":"neutral","sentiment_score":0.24178414046764374}],"sentiment":"neutral","sentiment_score":-0.0014841732103377582,"num_words":20,"start":305.87,"end":322.885},{"sentences":[{"text":"Rosemary Boyapiti.","start":323.745,"end":325.365,"sentiment":"neutral","sentiment_score":0.1188514418900013},{"text":"And your email address, please?","start":325.825,"end":327.685,"sentiment":"neutral","sentiment_score":0.04316427111625672},{"text":"Mhmm.","start":331.505,"end":332.005,"sentiment":"neutral","sentiment_score":0.017659727483987808},{"text":"Rosemary 9866@gmail.com.","start":332.39,"end":341.21002,"sentiment":"neutral","sentiment_score":0.021798900328576565},{"text":"Okay.","start":342.87,"end":343.35,"sentiment":"neutral","sentiment_score":0.0934889167547226}],"sentiment":"neutral","sentiment_score":0.055297334932468155,"num_words":11,"start":323.745,"end":343.35},{"sentences":[{"text":"Thank you.","start":343.35,"end":344.17,"sentiment":"neutral","sentiment_score":0.2195483148097992},{"text":"And then your date of birth, please?","start":346.075,"end":348.975,"sentiment":"neutral","sentiment_score":0.053926524839230945},{"text":"Okay.","start":353.755,"end":354.255,"sentiment":"neutral","sentiment_score":0.004674884490668774},{"text":"So 04/07.","start":354.315,"end":355.775,"sentiment":"neutral","sentiment_score":-0.001992308534681797},{"text":"It is...","start":355.835,"end":356.235,"sentiment":"neutral","sentiment_score":-0.0043494501151144505}],"sentiment":"neutral","sentiment_score":0.057755262191806524,"num_words":14,"start":343.35,"end":356.235},{"sentences":[{"text":"It's April 7?","start":356.235,"end":357.855,"sentiment":"neutral","sentiment_score":-0.009934133073935906},{"text":"Okay.","start":363.8,"end":364.3,"sentiment":"neutral","sentiment_score":0.006767939776182175},{"text":"Okay.","start":368.19998,"end":368.69998,"sentiment":"neutral","sentiment_score":0.015826359391212463},{"text":"'19 '98.","start":370.19998,"end":374.985,"sentiment":"neutral","sentiment_score":0.022730099968612194},{"text":"Okay.","start":374.985,"end":375.38498,"sentiment":"neutral","sentiment_score":0.20481079816818237}],"sentiment":"neutral","sentiment_score":0.03038286225637421,"num_words":8,"start":356.235,"end":375.38498},{"sentences":[{"text":"Thank you.","start":375.38498,"end":375.865,"sentiment":"positive","sentiment_score":0.48460671305656433},{"text":"07/04/1998.","start":375.865,"end":378.525,"sentiment":"neutral","sentiment_score":0.17582887411117554},{"text":"Then let me just put here your number, 447103503.","start":379.145,"end":387.21,"sentiment":"neutral","sentiment_score":0.087077087826199},{"text":"And your identification number, please, if you have a driver's license, passport number, or MediCard number, will do.","start":388.31,"end":396.96997,"sentiment":"neutral","sentiment_score":0.08242880014909638},{"text":"Sure.","start":399.095,"end":399.495,"sentiment":"neutral","sentiment_score":0.18607720732688904}],"sentiment":"neutral","sentiment_score":0.11608166776357158,"num_words":31,"start":375.38498,"end":399.495},{"sentences":[{"text":"Thank you.","start":399.495,"end":400.235,"sentiment":"neutral","sentiment_score":0.2790401726961136},{"text":"Yes, please.","start":410.58,"end":411.32,"sentiment":"neutral","sentiment_score":0.03243394009768963},{"text":"The number.","start":411.54,"end":412.28,"sentiment":"neutral","sentiment_score":0.014224684797227383},{"text":"Mhmm.","start":422.97998,"end":423.47998,"sentiment":"neutral","sentiment_score":0.00028410041704773903},{"text":"Mhmm.","start":424.5,"end":424.875,"sentiment":"neutral","sentiment_score":0.006268518976867199}],"sentiment":"neutral","sentiment_score":0.08224377682199702,"num_words":8,"start":399.495,"end":424.875},{"sentences":[{"text":"Mhmm.","start":427.435,"end":427.935,"sentiment":"neutral","sentiment_score":0.01137419417500496},{"text":"Thank you so much.","start":430.795,"end":431.935,"sentiment":"positive","sentiment_score":0.602507010102272},{"text":"And then the address is the same as Ross' address, right, since you're taking over that place.","start":436.89,"end":443.07,"sentiment":"neutral","sentiment_score":0.0926890237366452},{"text":"So we have that on record.","start":443.53003,"end":445.15002,"sentiment":"neutral","sentiment_score":0.13089551900823912},{"text":"So, Rosemary, I'll confirm everything.","start":446.41,"end":450.75,"sentiment":"neutral","sentiment_score":0.1691026657819748}],"sentiment":"neutral","sentiment_score":0.17054551760807182,"num_words":33,"start":427.435,"end":450.75},{"sentences":[{"text":"Rosemary Boyapiti.","start":451.615,"end":452.835,"sentiment":"neutral","sentiment_score":0.09589022397994995},{"text":"Your email address is rosemary9866@gmail.com.","start":453.455,"end":458.995,"sentiment":"neutral","sentiment_score":0.047223351895809174},{"text":"Your phone number is 0447103503.","start":459.615,"end":465.155,"sentiment":"neutral","sentiment_score":0.03595644794404507},{"text":"Your date of birth is 07/04/1998, and your driver's license ID number 55 25826.","start":465.66,"end":477.435,"sentiment":"neutral","sentiment_score":0.029980392461376532},{"text":"And you are taking...","start":477.995,"end":479.695,"sentiment":"neutral","sentiment_score":0.015239045373164117}],"sentiment":"neutral","sentiment_score":0.0362787041037033,"num_words":30,"start":451.615,"end":479.695},{"sentences":[{"text":"Oh, 823.","start":482.155,"end":483.435,"sentiment":"neutral","sentiment_score":0.020441193133592606},{"text":"Thank you.","start":483.435,"end":484.255,"sentiment":"neutral","sentiment_score":0.18426286429166794},{"text":"Sorry for that.","start":484.875,"end":485.855,"sentiment":"neutral","sentiment_score":0.08318684250116348},{"text":"Thank you.","start":488.635,"end":489.355,"sentiment":"neutral","sentiment_score":0.2507832497358322},{"text":"And then you are guessing the plan, which is $69.95, 25 MBPS.","start":489.355,"end":499.07,"sentiment":"neutral","sentiment_score":0.05931889979789654}],"sentiment":"neutral","sentiment_score":0.08916009235240165,"num_words":21,"start":482.155,"end":499.07},{"sentences":[{"text":"And then you are under twelve month contract.","start":500.33,"end":503.79,"sentiment":"neutral","sentiment_score":0.008739809272810817},{"text":"Right?","start":503.85,"end":504.09,"sentiment":"neutral","sentiment_score":0.022240012884140015},{"text":"You're getting the twelve month contract?","start":504.09,"end":505.87,"sentiment":"neutral","sentiment_score":0.028138826601207256},{"text":"So you will be eligible for the 15% discount from this month, October, November, December, January, February until March.","start":507.335,"end":519.435,"sentiment":"neutral","sentiment_score":0.17326760684189044},{"text":"Your standard price of $69.95.","start":519.91003,"end":524.81,"sentiment":"neutral","sentiment_score":0.08567766845226288}],"sentiment":"neutral","sentiment_score":0.1020888286905411,"num_words":39,"start":500.33,"end":524.81},{"sentences":[{"text":"Your $69.95 will be after six months of your services.","start":526.23,"end":530.97003,"sentiment":"neutral","sentiment_score":0.0928952444344759},{"text":"K?","start":531.43,"end":531.93,"sentiment":"neutral","sentiment_score":0.07497931271791458},{"text":"And then after these details has been put in on the system, you will be receiving, like, an invoice for this month.","start":532.395,"end":541.43506,"sentiment":"neutral","sentiment_score":0.10751838253980334},{"text":"But it will not be due today.","start":541.43506,"end":543.775,"sentiment":"negative","sentiment_score":-0.34581104133810314},{"text":"It will be due on the eleventh That cover the period for the full month, October 1 until the thirtieth.","start":543.835,"end":551.62,"sentiment":"neutral","sentiment_score":-0.07216293420642614}],"sentiment":"neutral","sentiment_score":-0.008243330009281635,"num_words":60,"start":526.23,"end":551.62},{"sentences":[{"text":"You will receive an email for the invoice, which will be due on the eleventh.","start":552.56,"end":557.38,"sentiment":"neutral","sentiment_score":0.22241080850362777},{"text":"Then you will also receive an email with the instructions with your credentials through the portal and everything.","start":558.045,"end":565.90497,"sentiment":"neutral","sentiment_score":0.19197564986017016},{"text":"Okay?","start":566.205,"end":566.705,"sentiment":"neutral","sentiment_score":0.11640745401382446},{"text":"Alright.","start":568.605,"end":569.085,"sentiment":"neutral","sentiment_score":0.14313408732414246},{"text":"Then, also, one of our tech rep will send you a notification about your service that you are taking over this, but don't do anything with the router.","start":569.085,"end":581.82996,"sentiment":"neutral","sentiment_score":0.08588971610047988}],"sentiment":"neutral","sentiment_score":0.15009805424109338,"num_words":63,"start":552.56,"end":581.82996},{"sentences":[{"text":"Okay?","start":582.12994,"end":582.52997,"sentiment":"neutral","sentiment_score":0.12567687034606934},{"text":"Just let ease at assist.","start":582.52997,"end":584.38995,"sentiment":"neutral","sentiment_score":0.1768259137868881},{"text":"You...","start":584.925,"end":585.425,"sentiment":"neutral","sentiment_score":0.0949333757162094},{"text":"Because you have your Internet right now.","start":585.485,"end":587.565,"sentiment":"neutral","sentiment_score":0.24174611270427704},{"text":"Right?","start":587.565,"end":588.065,"sentiment":"neutral","sentiment_score":0.24367393553256989}],"sentiment":"neutral","sentiment_score":0.20270910263061523,"num_words":15,"start":582.12994,"end":588.065},{"sentences":[{"text":"It's still online.","start":588.445,"end":589.505,"sentiment":"positive","sentiment_score":0.40312325954437256},{"text":"It's up and running.","start":589.805,"end":590.78503,"sentiment":"positive","sentiment_score":0.4647929221391678},{"text":"Okay.","start":591.165,"end":591.665,"sentiment":"neutral","sentiment_score":0.11126251518726347},{"text":"Yeah.","start":593.645,"end":593.965,"sentiment":"neutral","sentiment_score":0.08595618605613708},{"text":"Yeah.","start":593.965,"end":594.465,"sentiment":"neutral","sentiment_score":0.05678167939186096}],"sentiment":"neutral","sentiment_score":0.332254184782505,"num_words":10,"start":588.445,"end":594.465},{"sentences":[{"text":"Yeah.","start":595.245,"end":595.645,"sentiment":"neutral","sentiment_score":0.027408376336097717},{"text":"Please do...","start":595.645,"end":596.365,"sentiment":"neutral","sentiment_score":-0.01669619046151638},{"text":"Don't do anything with the router.","start":596.365,"end":598.945,"sentiment":"neutral","sentiment_score":-0.2952973395586014},{"text":"Just let it be, like, right now.","start":599.485,"end":602.98,"sentiment":"neutral","sentiment_score":-0.15765415557793208},{"text":"Okay?","start":603.04,"end":603.54,"sentiment":"neutral","sentiment_score":-0.05464135855436325}],"sentiment":"neutral","sentiment_score":-0.17270520526696653,"num_words":17,"start":595.245,"end":603.54},{"sentences":[{"text":"If you need to do anything, our tech rep will provide you an instruction.","start":603.76,"end":608.58,"sentiment":"neutral","sentiment_score":-0.0710348729044199},{"text":"But as long as we don't have any instruction to do something on the router, please refrain from power cycling or doing anything.","start":609.04,"end":617.775,"sentiment":"neutral","sentiment_score":-0.20044631608154462},{"text":"Okay?","start":617.835,"end":618.335,"sentiment":"neutral","sentiment_score":-0.01738644205033779},{"text":"So it will not affect the connection.","start":618.795,"end":620.575,"sentiment":"neutral","sentiment_score":-0.12276148476770946},{"text":"Okay.","start":623.115,"end":623.615,"sentiment":"neutral","sentiment_score":0.07507830858230591}],"sentiment":"neutral","sentiment_score":-0.13926939168216093,"num_words":46,"start":603.76,"end":623.615},{"sentences":[{"text":"So, yeah, that's the information I need.","start":624.71497,"end":627.515,"sentiment":"neutral","sentiment_score":0.19708540503467833},{"text":"Just wait for all the email communication to you about your services, okay, and the invoice.","start":627.515,"end":636.29,"sentiment":"neutral","sentiment_score":0.19946103729307652},{"text":"Do you have any questions, Rosemary, before I end the call?","start":639.55,"end":643.17,"sentiment":"neutral","sentiment_score":-0.003395589322529056},{"text":"Yeah.","start":647.27496,"end":647.77496,"sentiment":"neutral","sentiment_score":0.0843365341424942},{"text":"Today.","start":647.83496,"end":648.33496,"sentiment":"neutral","sentiment_score":0.09708945453166962}],"sentiment":"neutral","sentiment_score":0.130973581612731,"num_words":36,"start":624.71497,"end":648.33496},{"sentences":[{"text":"Today.","start":648.955,"end":649.455,"sentiment":"neutral","sentiment_score":0.15708526968955994},{"text":"Our billing cycle start every first of each month, cover the four period.","start":649.675,"end":656.175,"sentiment":"neutral","sentiment_score":0.15648723336366507},{"text":"So today, you will receive your invoice with a 15% discount, but you don't need to pay it today.","start":656.235,"end":663.26,"sentiment":"neutral","sentiment_score":0.30554014718846273},{"text":"It will be due on the eleventh.","start":663.26,"end":665.04004,"sentiment":"neutral","sentiment_score":0.2620345247643335},{"text":"You will see it from your invoice.","start":665.10004,"end":666.80005,"sentiment":"neutral","sentiment_score":0.18294149424348558}],"sentiment":"neutral","sentiment_score":0.23641519644793044,"num_words":47,"start":648.955,"end":666.80005},{"sentences":[{"text":"The '11.","start":670.86005,"end":671.68,"sentiment":"neutral","sentiment_score":0.06066322512924671},{"text":"Yeah.","start":671.74,"end":671.98004,"sentiment":"neutral","sentiment_score":0.14003150165081024},{"text":"The '11.","start":671.98004,"end":672.72003,"sentiment":"neutral","sentiment_score":0.08721175417304039},{"text":"And then, yeah, you don't need a router because Raha left the router to you, so that would be great.","start":672.78,"end":679.185,"sentiment":"neutral","sentiment_score":0.33200476616621016},{"text":"Okay.","start":681.64496,"end":682.14496,"sentiment":"neutral","sentiment_score":0.1759749948978424}],"sentiment":"neutral","sentiment_score":0.2789173760952858,"num_words":26,"start":670.86005,"end":682.14496},{"sentences":[{"text":"Yeah.","start":682.685,"end":683.165,"sentiment":"neutral","sentiment_score":0.1763187050819397},{"text":"We'll go ahead and talk soon.","start":683.165,"end":685.485,"sentiment":"neutral","sentiment_score":0.1489594013740619},{"text":"Just wait for all the information and updates about the service, okay, through email.","start":685.485,"end":690.67,"sentiment":"neutral","sentiment_score":0.2526210631643023},{"text":"Alright.","start":692.73,"end":693.12994,"sentiment":"positive","sentiment_score":0.49701040983200073},{"text":"Thank you.","start":693.12994,"end":693.85,"sentiment":"positive","sentiment_score":0.8402101397514343}],"sentiment":"neutral","sentiment_score":0.28267502862339217,"num_words":24,"start":682.685,"end":693.85},{"sentences":[{"text":"Have a good one.","start":693.85,"end":694.81,"sentiment":"positive","sentiment_score":0.7488648444414139},{"text":"Bye bye.","start":694.81,"end":695.55,"sentiment":"neutral","sentiment_score":0.10036302357912064}],"sentiment":"positive","sentiment_score":0.5326975708206495,"num_words":6,"start":693.85,"end":695.55}]}}]},{"alternatives":[{"transcript":"Yeah. Yeah. SMS I reset. Yeah. Yeah. It's what? I got what? It's really... It's... Is there, like, check my address? We will plan. What It's a choose package as one. Hello? Mommy. It's getting NBN plan. Yeah.. Just number one person is call about the this Airtel. Before you... Just one lady called about the Airtel before she speak last two, three weeks back. She called me just now, and she need to contact Raja. Then I will let you know she said about this. Okay. B for bar... Oh, b o... Yeah. B boy, o for Oscar. Wi Fi aunty. You need the entire one or not the surname? You need that one? Yeah. Yeah. Yeah. Y a, a for a for a for a. Yeah. Yeah. Sorry? Hello? Hi. Spell again. B o y. T I. T I. T for tap, I for India. R o s t m a r y nine eight... Nine eight double six at the red g mail dot com. 04/07/1998. It's July July 4 fourth this date date. Oh, okay. '98. You need the number? Mhmm. It's 55... Wait a minute. Double 5 25 Uh-huh. 826. 183. Yes. Alright. Can you... 82 3. 823. 8, 662-5823. Yeah. 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starting?","start":644.18,"end":645.56,"sentiment":"neutral","sentiment_score":0.010499343741685152},{"text":"Okay.","start":668.28503,"end":668.765,"sentiment":"neutral","sentiment_score":0.173306405544281},{"text":"It will be due also.","start":668.765,"end":670.145,"sentiment":"neutral","sentiment_score":0.17289789915084838}],"sentiment":"neutral","sentiment_score":0.0955156942998821,"num_words":11,"start":640.98,"end":670.145}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. This is Melissa. May... Rosemary?\n\nChannel 1: Yeah.\n\nChannel 0: Hi. Thank you so much for giving us a call. We sent you, like, the website. Have you received the message? Through text, SMS.\n\nChannel 1: Yeah. SMS I reset.\n\nChannel 0: Okay. So if you're available right now, I can go ahead and help you out. You can access the website and go directly to the Supa because your address is Supa.\n\nChannel 1: Yeah.\n\nChannel 0: Okay? Are you using your phone or your laptop, iPad to access the website?\n\nChannel 1: Yeah. It's what? I got\n\nChannel 0: Okay.\n\nChannel 1: what?\n\nChannel 0: Perfect. I heard your... Is that your daughter or your son? K. So once you log in through the website, go directly to the Supa.\n\nScroll down. You will see the plans we have available. Just\n\nChannel 1: It's\n\nChannel 0: select\n\nChannel 1: really...\n\nChannel 0: the one.\n\nChannel 1: It's... Is there, like, check my address? We will plan. What\n\nChannel 0: No. You don't need to check your address. It's Supa. So just go directly to the... Isn't it once you access the site, there is a home NBN network.\n\nClick the networks\n\nChannel 1: It's\n\nChannel 0: networks or hover your mouse, something like that, or click it, touch it, then you will see Supa networks.\n\nChannel 1: a choose package as one. Hello? Mommy. It's getting NBN plan.\n\nChannel 0: Yeah. Beside, you see networks. Click networks. You will see the Supa networks below. But if you're having a hard time, I can do it over the phone.\n\nI will just manually do it for you. Is that okay? Okay. Sure. One moment here.\n\nLet me just start to\n\nChannel 1: Yeah..\n\nChannel 0: your name. Okay? Your first name is Rosemary. And then your last name... How do you spell\n\nChannel 1: Just number\n\nChannel 0: it?\n\nChannel 1: one person is call about the this Airtel.\n\nChannel 0: I'm sorry?\n\nChannel 1: Before you... Just one lady called about the Airtel before she speak last two, three weeks back. She called me just now, and she need to contact Raja. Then I will let you know she said\n\nChannel 0: Oh,\n\nChannel 1: about\n\nChannel 0: yeah.\n\nChannel 1: this.\n\nChannel 0: Everything is fine with Raha. We got his call earlier beef...\n\nChannel 1: Okay.\n\nChannel 0: And said all good. K. One moment. So, Rosemary, how do you spell your last name? B o b like\n\nChannel 1: B\n\nChannel 0: boy?\n\nChannel 1: for bar... Oh, b o... Yeah. B boy, o for\n\nChannel 0: Uh-huh.\n\nChannel 1: Oscar.\n\nChannel 0: Mhmm.\n\nChannel 1: Wi Fi aunty.\n\nChannel 0: And then your email address?\n\nChannel 1: You need the entire one or not the surname?\n\nChannel 0: Oh, yeah. The entire... I thought it's the serial... Surname. B o\n\nChannel 1: You need that one?\n\nChannel 0: uh-huh. Okay. Let me just confirm. B like boy,\n\nChannel 1: Yeah.\n\nChannel 0: o like Oscar,\n\nChannel 1: Yeah.\n\nChannel 0: y like yo yo,\n\nChannel 1: Yeah.\n\nChannel 0: e like Edward,\n\nChannel 1: Y a, a for a\n\nChannel 0: apple.\n\nChannel 1: for a for a.\n\nChannel 0: Oh, okay. And then\n\nChannel 1: Yeah.\n\nChannel 0: p like Peter? Is that right? E like Edward, c like Charlie?\n\nChannel 1: Yeah. Sorry?\n\nChannel 0: See. I... Okay. The last two letters of your last name...\n\nChannel 1: Hello? Hi. Spell again. B\n\nChannel 0: No.\n\nChannel 1: o\n\nChannel 0: No. No.\n\nChannel 1: y.\n\nChannel 0: The last two letters only. Last two letters of your last name.\n\nChannel 1: T I.\n\nChannel 0: T\n\nChannel 1: T\n\nChannel 0: I, t like Tom.\n\nChannel 1: I. T for tap, I for India.\n\nChannel 0: Okay. Thank you. Rosemary Boyapiti. And your email address, please?\n\nChannel 1: R o s t m a r y\n\nChannel 0: Mhmm. Rosemary\n\nChannel 1: nine eight... Nine eight double six at the red g mail dot com.\n\nChannel 0: 9866@gmail.com. Okay. Thank you. And then your date of birth, please?\n\nChannel 1: 04/07/1998.\n\nChannel 0: Okay. So 04/07. It is... It's April 7?\n\nChannel 1: It's July July 4\n\nChannel 0: Okay.\n\nChannel 1: fourth this date date. Oh,\n\nChannel 0: Okay. '19\n\nChannel 1: okay. '98.\n\nChannel 0: '98. Okay. Thank you. 07/04/1998. Then let me just put here your number, 447103503.\n\nAnd your identification number, please, if you have a driver's license, passport number, or MediCard number, will do. Sure. Thank you.\n\nChannel 1: You need the number?\n\nChannel 0: Yes, please. The number.\n\nChannel 1: Mhmm. It's 55... Wait a minute. Double\n\nChannel 0: Mhmm.\n\nChannel 1: 5\n\nChannel 0: Mhmm.\n\nChannel 1: 25\n\nChannel 0: Mhmm.\n\nChannel 1: Uh-huh. 826.\n\nChannel 0: Thank you so much.\n\nChannel 1: 183.\n\nChannel 0: And then the address is the same as Ross' address, right, since you're taking over that place. So we have that on record. So, Rosemary, I'll confirm everything. Rosemary Boyapiti. Your email address is rosemary9866@gmail.com.\n\nYour phone number is 0447103503. Your date of birth is 07/04/1998, and your driver's license ID number 55\n\nChannel 1: Yes. Alright.\n\nChannel 0: 25826. And\n\nChannel 1: Can\n\nChannel 0: you are\n\nChannel 1: you... 82\n\nChannel 0: taking...\n\nChannel 1: 3. 823.\n\nChannel 0: Oh, 823. Thank you. Sorry\n\nChannel 1: 8,\n\nChannel 0: for that.\n\nChannel 1: 662-5823.\n\nChannel 0: Thank you. And then you are guessing the plan, which is $69.95, 25\n\nChannel 1: Yeah.\n\nChannel 0: MBPS. And then you are under twelve month contract. Right? You're getting the twelve month contract?\n\nChannel 1: Yes.\n\nChannel 0: So you will be eligible for the 15% discount from this month, October, November, December, January, February until March. Your standard price of $69.95. Your $69.95 will be after six months of your services. K? And then after these details has been put in on the system, you will be receiving, like, an invoice for this month.\n\nBut it will not be due today. It will be due on the eleventh That cover the period for the full month, October 1 until the thirtieth. You will\n\nChannel 1: Okay.\n\nChannel 0: receive an email for the invoice, which will be due on the eleventh. Then you will also receive an email with the instructions with your credentials through the portal and everything. Okay? Alright. Then, also, one of our tech rep will send you a notification about your service that you are taking over this, but don't do anything with the router.\n\nOkay? Just let ease at assist. You... Because you have your Internet right now. Right?\n\nIt's still online. It's up and running. Okay. Yeah. Yeah.\n\nYeah. Please do... Don't do anything with the router. Just let it be, like, right now. Okay?\n\nIf you need to do anything, our tech rep will provide you an instruction. But as long as we don't have any instruction to do something on the router, please refrain from power cycling or doing anything. Okay? So it will not affect the connection. Okay.\n\nSo, yeah, that's the information I need. Just wait for all the email communication to you about your services, okay, and the invoice. Do you have any questions,\n\nChannel 1: No.\n\nChannel 0: Rosemary, before I end the call?\n\nChannel 1: From today to starting?\n\nChannel 0: Yeah. Today. Today. Our billing cycle start every first of each month, cover the four period. So today, you will receive your invoice with a 15% discount, but you don't need to pay it today.\n\nIt will be due on the eleventh. You will see it from your invoice.\n\nChannel 1: Okay. It will be due also.\n\nChannel 0: The '11. Yeah. The '11. And then, yeah, you don't need a router because Raha left the router to you, so that would be great. Okay.\n\nYeah. We'll go ahead and talk soon. Just wait for all the information and updates about the service, okay, through email. Alright. Thank you.\n\nHave a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.36,"end":1.68,"sentiment":"neutral","sentiment_score":0.06483537703752518},{"text":"This is Melissa.","start":1.68,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.06246377651890119},{"text":"May...","start":3.12,"end":3.62,"sentiment":"neutral","sentiment_score":0.06612653285264969},{"text":"Rosemary?","start":3.6799998,"end":4.18,"sentiment":"neutral","sentiment_score":0.0838048905134201}],"sentiment":"neutral","sentiment_score":0.0670263549933831,"channel":0,"num_words":6,"start":1.36,"end":4.18},{"sentences":[{"text":"Yeah.","start":5.7599998,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.12074238806962968}],"sentiment":"neutral","sentiment_score":0.12074238806962968,"channel":1,"num_words":1,"start":5.7599998,"end":6.2599998},{"sentences":[{"text":"Hi.","start":6.48,"end":6.96,"sentiment":"neutral","sentiment_score":0.32238614559173584},{"text":"Thank you so much for giving us a 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you.","start":693.12994,"end":693.85,"sentiment":"positive","sentiment_score":0.8402101397514343}],"sentiment":"neutral","sentiment_score":0.28267502862339217,"channel":0,"num_words":24,"start":682.685,"end":693.85},{"sentences":[{"text":"Have a good one.","start":693.85,"end":694.81,"sentiment":"positive","sentiment_score":0.7488648444414139},{"text":"Bye bye.","start":694.81,"end":695.55,"sentiment":"neutral","sentiment_score":0.10036302357912064}],"sentiment":"positive","sentiment_score":0.5326975708206495,"channel":0,"num_words":6,"start":693.85,"end":695.55}]},"summary":{"result":"success","short":"The customer called to inquire about a plan and was directed to the Supa website. The agent helped the customer reset their password and helped them through the process of accessing their plan. The agent also informed the customer about a discount and advised them to avoid power cycling their router. The agent also provided instructions on how to receive an invoice and the billing cycle for the plan."},"intents":{"segments":[{"text":"SMS I reset. Okay.","start_word":32,"end_word":35,"intents":[{"intent":"Reset sms","confidence_score":0.15453988}]},{"text":"You can access the website and go directly to the Supa because your address is Supa. Yeah.","start_word":50,"end_word":66,"intents":[{"intent":"Access website","confidence_score":0.6043945},{"intent":"Access supa plans","confidence_score":0.011728238},{"intent":"Access and navigate websites","confidence_score":0.00001214477}]},{"text":"And then you are guessing the plan, which is $69.95, 25 Yeah.","start_word":707,"end_word":718,"intents":[{"intent":"Confirm plan details","confidence_score":0.01230551}]},{"text":"receive an email for the invoice, which will be due on the eleventh. Then you will also receive an email with the instructions with your credentials through the portal and everything. Okay?","start_word":823,"end_word":854,"intents":[{"intent":"Receive invoice","confidence_score":0.13308555}]},{"text":"Then, also, one of our tech rep will send you a notification about your service that you are taking over this, but don't do anything with the router. Okay? Just let ease at assist.","start_word":856,"end_word":889,"intents":[{"intent":"Assist with router setup","confidence_score":0.007651253}]},{"text":"If you need to do anything, our tech rep will provide you an instruction. But as long as we don't have any instruction to do something on the router, please refrain from power cycling or doing anything. Okay?","start_word":926,"end_word":963,"intents":[{"intent":"Provide instructions for power cycling","confidence_score":0.0034114402}]},{"text":"Rosemary, before I end the call? From today to starting?","start_word":1001,"end_word":1010,"intents":[{"intent":"End call","confidence_score":0.043665946}]}]},"sentiments":{"segments":[{"text":"Hi. This is Melissa. May... Rosemary? Yeah. Hi.","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.1086532324552536},{"text":"Thank you so much for giving us a call.","start_word":8,"end_word":16,"sentiment":"positive","sentiment_score":0.664608895778656},{"text":"We sent you, like, the website. Have you received the message? Through text, SMS. Yeah. SMS I reset. Okay. So if you're available right now, I can go ahead and help you out. You can access the website and go directly to the Supa because your address is Supa. Yeah. Okay? Are you using your phone or your laptop, iPad to access the website? Yeah. It's what? I got Okay. what?","start_word":17,"end_word":87,"sentiment":"neutral","sentiment_score":0.143967404961586},{"text":"Perfect.","start_word":88,"end_word":88,"sentiment":"positive","sentiment_score":0.3626185059547424},{"text":"I heard your... Is that your daughter or your son? K. So once you log in through the website, go directly to the Supa. Scroll down. You will see the plans we have available. Just It's select really... the one. It's... Is there, like, check my address? We will plan. What No. You don't need to check your address. It's Supa. So just go directly to the... Isn't it once you access the site, there is a home NBN network. Click the networks It's networks or hover your mouse, something like that, or click it, touch it, then you will see Supa networks. a choose package as one. Hello? Mommy. It's getting NBN plan. Yeah. Beside, you see networks. Click networks. You will see the Supa networks below. But if you're having a hard time, I can do it over the phone. I will just manually do it for you. Is that okay? Okay. Sure. One moment here. Let me just start to Yeah.. your name. Okay? Your first name is Rosemary. And then your last name... How do you spell Just number it? one person is call about the this Airtel. I'm sorry? Before you... Just one lady called about the Airtel before she speak last two, three weeks back. She called me just now, and she need to contact Raja. Then I will let you know she said Oh, about yeah. this.","start_word":89,"end_word":322,"sentiment":"neutral","sentiment_score":0.011471685754437732},{"text":"Everything is fine with Raha.","start_word":323,"end_word":327,"sentiment":"positive","sentiment_score":0.4869455695152282},{"text":"We got his call earlier beef... Okay.","start_word":328,"end_word":334,"sentiment":"neutral","sentiment_score":0.1719207465648651},{"text":"And said all good.","start_word":335,"end_word":338,"sentiment":"positive","sentiment_score":0.4876733720302582},{"text":"K. One moment. So, Rosemary, how do you spell your last name? B o b like B boy? for bar... Oh, b o... Yeah. B boy, o for Uh-huh. Oscar. Mhmm. Wi Fi aunty. And then your email address? You need the entire one or not the surname? Oh, yeah. The entire... I thought it's the serial... Surname. B o You need that one? uh-huh. Okay. Let me just confirm. B like boy, Yeah. o like Oscar, Yeah. y like yo yo, Yeah. e like Edward, Y a, a for a apple. for a for a. Oh, okay. And then Yeah. p like Peter? Is that right? E like Edward, c like Charlie? Yeah. Sorry? See. I... Okay. The last two letters of your last name... Hello? Hi. Spell again. B No. No. o No. y. The last two letters only. Last two letters of your last name. T I. T T I, t like Tom. I. T for tap, I for India. Okay. Thank you. Rosemary Boyapiti. And your email address, please? R o s t m a r y Mhmm. Rosemary nine eight... Nine eight double six at the red g mail dot com. 9866@gmail.com. Okay. Thank you. And then your date of birth, please? 04/07/1998. Okay. So 04/07. It is... It's April 7? It's July July 4 Okay. fourth this date date. Oh, Okay. '19 okay. '98. '98. Okay.","start_word":339,"end_word":570,"sentiment":"neutral","sentiment_score":0.0050989554849742305},{"text":"Thank you.","start_word":571,"end_word":572,"sentiment":"positive","sentiment_score":0.4724249243736267},{"text":"07/04/1998. Then let me just put here your number, 447103503. And your identification number, please, if you have a driver's license, passport number, or MediCard number, will do. Sure. Thank you. You need the number? Yes, please. The number. Mhmm. It's 55... Wait a minute. Double Mhmm. 5 Mhmm. 25 Mhmm. Uh-huh. 826.","start_word":573,"end_word":625,"sentiment":"neutral","sentiment_score":0.06428578495979309},{"text":"Thank you so much.","start_word":626,"end_word":629,"sentiment":"positive","sentiment_score":0.590793788433075},{"text":"183. And then the address is the same as Ross' address, right, since you're taking over that place. So we have that on record. So, Rosemary, I'll confirm everything. Rosemary Boyapiti. Your email address is rosemary9866@gmail.com. Your phone number is 0447103503. Your date of birth is 07/04/1998, and your driver's license ID number 55 Yes. Alright. 25826. And Can you are you... 82 taking... 3. 823. Oh, 823. Thank you. Sorry 8, for that. 662-5823. Thank you. And then you are guessing the plan, which is $69.95, 25 Yeah. MBPS. And then you are under twelve month contract. Right? You're getting the twelve month contract? Yes. So you will be eligible for the 15% discount from this month, October, November, December, January, February until March. Your standard price of $69.95. Your $69.95 will be after six months of your services. K? And then after these details has been put in on the system, you will be receiving, like, an invoice for this month.","start_word":630,"end_word":792,"sentiment":"neutral","sentiment_score":0.08258166909217834},{"text":"But it will not be due today.","start_word":793,"end_word":799,"sentiment":"negative","sentiment_score":-0.3468169569969177},{"text":"It will be due on the eleventh That cover the period for the full month, October 1 until the thirtieth. You will Okay. receive an email for the invoice, which will be due on the eleventh. Then you will also receive an email with the instructions with your credentials through the portal and everything. Okay? Alright. Then, also, one of our tech rep will send you a notification about your service that you are taking over this, but don't do anything with the router. Okay? Just let ease at assist. You... Because you have your Internet right now. Right?","start_word":800,"end_word":898,"sentiment":"neutral","sentiment_score":0.108961820602417},{"text":"It's still online. It's up and running.","start_word":899,"end_word":905,"sentiment":"positive","sentiment_score":0.4296167194843292},{"text":"Okay. Yeah. Yeah. Yeah. Please do... Don't do anything with the router. Just let it be, like, right now. Okay? If you need to do anything, our tech rep will provide you an instruction. But as long as we don't have any instruction to do something on the router, please refrain from power cycling or doing anything. Okay? So it will not affect the connection. Okay. So, yeah, that's the information I need. Just wait for all the email communication to you about your services, okay, and the invoice. Do you have any questions, No. Rosemary, before I end the call? From today to starting? Yeah. Today. Today. Our billing cycle start every first of each month, cover the four period. So today, you will receive your invoice with a 15% discount, but you don't need to pay it today. It will be due on the eleventh. You will see it from your invoice. Okay. It will be due also. The '11. Yeah. The '11. And then, yeah, you don't need a router because Raha left the router to you, so that would be great. Okay. Yeah. We'll go ahead and talk soon. Just wait for all the information and updates about the service, okay, through email.","start_word":906,"end_word":1112,"sentiment":"neutral","sentiment_score":0.09578654371597917},{"text":"Alright. Thank you. Have a good one.","start_word":1113,"end_word":1119,"sentiment":"positive","sentiment_score":0.7068129777908325},{"text":"Bye bye.","start_word":1120,"end_word":1121,"sentiment":"neutral","sentiment_score":0.3281688392162323}],"average":{"sentiment":"neutral","sentiment_score":0.07214365318907259}}}}