{"metadata":{"transaction_key":"deprecated","request_id":"019eba70-38ea-7252-b286-02de71cd98c4","sha256":"0d046d256b017da894ebc0b8a5e77eed6e363b0a710cd9610cf9f6c79769b15a","created":"2026-06-12T06:06:18.423Z","duration":21.383938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":14,"output_tokens":14},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":14,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Ronald.","confidence":0.7397461,"words":[{"word":"ronald","start":7.9199996,"end":8.42,"confidence":0.7397461,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.07048255205154419}],"paragraphs":{"transcript":"\nRonald.","paragraphs":[{"sentences":[{"text":"Ronald.","start":7.9199996,"end":8.42,"sentiment":"neutral","sentiment_score":0.07048255205154419}],"sentiment":"neutral","sentiment_score":0.07048255205154419,"num_words":1,"start":7.9199996,"end":8.42}]}}]},{"alternatives":[{"transcript":"Person is available. Thanks. Please stay on the line.","confidence":1.0,"words":[{"word":"person","start":0.24,"end":0.48,"confidence":0.9160156,"punctuated_word":"Person","sentiment":"neutral","sentiment_score":0.0519539937376976},{"word":"is","start":0.48,"end":0.71999997,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.015286579728126526},{"word":"available","start":0.71999997,"end":1.22,"confidence":0.99853516,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.0055997613817453384},{"word":"thanks","start":9.84,"end":10.34,"confidence":0.99658203,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.6553803086280823},{"word":"please","start":10.639999,"end":10.96,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.1130211055278778},{"word":"stay","start":10.96,"end":11.12,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.2543684244155884},{"word":"on","start":11.12,"end":11.28,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.21841736137866977},{"word":"the","start":11.28,"end":11.44,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3798829913139343},{"word":"line","start":11.44,"end":11.94,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.15259747207164764}],"paragraphs":{"transcript":"\nPerson is available. Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Person is available.","start":0.24,"end":1.22,"sentiment":"neutral","sentiment_score":0.024280111615856487},{"text":"Thanks.","start":9.84,"end":10.34,"sentiment":"positive","sentiment_score":0.6553803086280823},{"text":"Please stay on the line.","start":10.639999,"end":11.94,"sentiment":"neutral","sentiment_score":0.2236574709415436}],"sentiment":"neutral","sentiment_score":0.20516755535370773,"num_words":9,"start":0.24,"end":11.94}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Person is available.","start":0.24,"end":1.22,"sentiment":"neutral","sentiment_score":0.024280111615856487}],"sentiment":"neutral","sentiment_score":0.024280111615856487,"channel":1,"num_words":3,"start":0.24,"end":1.22},{"sentences":[{"text":"Ronald.","start":7.9199996,"end":8.42,"sentiment":"neutral","sentiment_score":0.07048255205154419}],"sentiment":"neutral","sentiment_score":0.07048255205154419,"channel":0,"num_words":1,"start":7.9199996,"end":8.42},{"sentences":[{"text":"Thanks.","start":9.84,"end":10.34,"sentiment":"positive","sentiment_score":0.6553803086280823},{"text":"Please stay on the line.","start":10.639999,"end":11.94,"sentiment":"neutral","sentiment_score":0.2236574709415436}],"sentiment":"neutral","sentiment_score":0.29561127722263336,"channel":1,"num_words":6,"start":9.84,"end":11.94}]},"summary":{"result":"success","short":"Person is available. Ronald. Thanks. Please stay on the line."},"intents":{"segments":[{"text":"Please stay on the line.","start_word":5,"end_word":9,"intents":[{"intent":"Inform about availability","confidence_score":0.19653025}]}]},"sentiments":{"segments":[{"text":"Person is available. Ronald.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.036567531526088715},{"text":"Thanks.","start_word":4,"end_word":4,"sentiment":"positive","sentiment_score":0.6553803086280823},{"text":"Please stay on the line.","start_word":5,"end_word":9,"sentiment":"neutral","sentiment_score":0.23850154876708984}],"average":{"sentiment":"neutral","sentiment_score":0.21151251452309744}}}}