{"metadata":{"transaction_key":"deprecated","request_id":"019f68a2-e708-76d3-a6c5-5bd7fc60ad24","sha256":"5a1e0e60ed02558bf2e6475312ea5c46d8e47b14f6c40d33e62f58b9639927dd","created":"2026-07-16T01:55:35.305Z","duration":40.967937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":99,"output_tokens":45},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":112,"output_tokens":112},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":112,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Amrit. How are you today? This is Airtel accounts. This is in reference to your Internet bill. It's still overdue. We kinda request you process the payment at your earliest convenience. Or if you need any assistance, please let us know. Please provide us an update. Thank you.","confidence":1.0,"words":[{"word":"hi","start":20.625,"end":20.945,"confidence":0.9951172,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.29008641839027405},{"word":"amrit","start":20.945,"end":21.425,"confidence":0.82503253,"punctuated_word":"Amrit.","sentiment":"positive","sentiment_score":0.3693867325782776},{"word":"how","start":21.425,"end":21.585,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.43447145819664},{"word":"are","start":21.585,"end":21.744999,"confidence":1.0,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.4664570093154907},{"word":"you","start":21.744999,"end":21.985,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5146085619926453},{"word":"today","start":21.985,"end":22.305,"confidence":1.0,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.416317343711853},{"word":"this","start":22.305,"end":22.545,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.03375808522105217},{"word":"is","start":22.545,"end":22.865,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.018403206020593643},{"word":"airtel","start":22.865,"end":23.345,"confidence":0.9550781,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.027929160743951797},{"word":"accounts","start":23.345,"end":23.845,"confidence":0.9440918,"punctuated_word":"accounts.","sentiment":"neutral","sentiment_score":-0.04583313316106796},{"word":"this","start":24.145,"end":24.384998,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.1413191258907318},{"word":"is","start":24.384998,"end":24.545,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.10036373883485794},{"word":"in","start":24.545,"end":24.705,"confidence":0.9941406,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.0645594447851181},{"word":"reference","start":24.705,"end":25.205,"confidence":0.9970703,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":-0.07743855565786362},{"word":"to","start":25.345,"end":25.585,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08834858238697052},{"word":"your","start":25.585,"end":25.985,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.12930893898010254},{"word":"internet","start":25.985,"end":26.485,"confidence":0.9658203,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.1567167043685913},{"word":"bill","start":26.545,"end":26.785,"confidence":0.9658203,"punctuated_word":"bill.","sentiment":"neutral","sentiment_score":-0.16262468695640564},{"word":"it's","start":26.785,"end":27.025,"confidence":0.9995117,"punctuated_word":"It's","sentiment":"negative","sentiment_score":-0.4793715476989746},{"word":"still","start":27.025,"end":27.525,"confidence":1.0,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.4884060323238373},{"word":"overdue","start":27.665,"end":28.165,"confidence":1.0,"punctuated_word":"overdue.","sentiment":"negative","sentiment_score":-0.4393872320652008},{"word":"we","start":28.84,"end":29.08,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.29629427194595337},{"word":"kinda","start":29.08,"end":29.4,"confidence":0.7939453,"punctuated_word":"kinda","sentiment":"neutral","sentiment_score":-0.24436239898204803},{"word":"request","start":29.4,"end":29.880001,"confidence":0.99902344,"punctuated_word":"request","sentiment":"neutral","sentiment_score":-0.16637258231639862},{"word":"you","start":29.880001,"end":30.04,"confidence":0.8144531,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2816029191017151},{"word":"process","start":30.04,"end":30.44,"confidence":0.94384766,"punctuated_word":"process","sentiment":"neutral","sentiment_score":-0.05719436705112457},{"word":"the","start":30.44,"end":30.6,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.22739145159721377},{"word":"payment","start":30.6,"end":31.08,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.1013949066400528},{"word":"at","start":31.08,"end":31.24,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.13937555253505707},{"word":"your","start":31.24,"end":31.48,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.07127314805984497},{"word":"earliest","start":31.48,"end":31.98,"confidence":1.0,"punctuated_word":"earliest","sentiment":"neutral","sentiment_score":-0.11091044545173644},{"word":"convenience","start":32.04,"end":32.54,"confidence":0.80908203,"punctuated_word":"convenience.","sentiment":"neutral","sentiment_score":-0.09412913769483566},{"word":"or","start":33.24,"end":33.56,"confidence":0.99902344,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":-0.059523582458496094},{"word":"if","start":33.56,"end":33.72,"confidence":0.9951172,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0918230190873146},{"word":"you","start":33.72,"end":33.8,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06461364030838013},{"word":"need","start":33.8,"end":34.12,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.11074326932430267},{"word":"any","start":34.12,"end":34.44,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.08539047837257385},{"word":"assistance","start":34.44,"end":34.94,"confidence":0.99902344,"punctuated_word":"assistance,","sentiment":"neutral","sentiment_score":-0.09546345472335815},{"word":"please","start":35.24,"end":35.48,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.12337455153465272},{"word":"let","start":35.48,"end":35.72,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.04977719485759735},{"word":"us","start":35.72,"end":35.88,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.11340257525444032},{"word":"know","start":35.88,"end":36.28,"confidence":0.99853516,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.07472413778305054},{"word":"please","start":36.28,"end":36.6,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.05176374316215515},{"word":"provide","start":36.6,"end":37.0,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":-0.0599602609872818},{"word":"us","start":37.0,"end":37.16,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.0514119416475296},{"word":"an","start":37.16,"end":37.32,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.05265320837497711},{"word":"update","start":37.32,"end":37.82,"confidence":1.0,"punctuated_word":"update.","sentiment":"neutral","sentiment_score":-0.027175553143024445},{"word":"thank","start":37.96,"end":38.2,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4050312936306},{"word":"you","start":38.2,"end":38.7,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2353392094373703}],"paragraphs":{"transcript":"\nHi, Amrit. How are you today? This is Airtel accounts. This is in reference to your Internet bill. It's still overdue.\n\nWe kinda request you process the payment at your earliest convenience. Or if you need any assistance, please let us know. Please provide us an update. Thank you.","paragraphs":[{"sentences":[{"text":"Hi, Amrit.","start":20.625,"end":21.425,"sentiment":"neutral","sentiment_score":0.3297365754842758},{"text":"How are you today?","start":21.425,"end":22.305,"sentiment":"positive","sentiment_score":0.45796359330415726},{"text":"This is Airtel accounts.","start":22.305,"end":23.845,"sentiment":"neutral","sentiment_score":-0.03148089628666639},{"text":"This is in reference to your Internet bill.","start":24.145,"end":26.785,"sentiment":"neutral","sentiment_score":-0.11508497223258018},{"text":"It's still overdue.","start":26.785,"end":28.165,"sentiment":"negative","sentiment_score":-0.4690549373626709}],"sentiment":"neutral","sentiment_score":0.0017885404328505199,"num_words":21,"start":20.625,"end":28.165},{"sentences":[{"text":"We kinda request you process the payment at your earliest convenience.","start":28.84,"end":32.54,"sentiment":"neutral","sentiment_score":-0.16275465285236185},{"text":"Or if you need any assistance, please let us know.","start":33.24,"end":36.28,"sentiment":"neutral","sentiment_score":-0.08688359037041664},{"text":"Please provide us an update.","start":36.28,"end":37.82,"sentiment":"neutral","sentiment_score":-0.04859294146299362},{"text":"Thank you.","start":37.96,"end":38.7,"sentiment":"neutral","sentiment_score":0.32018525153398514}],"sentiment":"neutral","sentiment_score":-0.08077611747596945,"num_words":28,"start":28.84,"end":38.7}]}}]},{"alternatives":[{"transcript":"61410831191 isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options.","confidence":1.0,"words":[{"word":"61410831191","start":1.68,"end":10.82,"confidence":0.99991125,"punctuated_word":"61410831191","sentiment":"neutral","sentiment_score":-0.28994089365005493},{"word":"isn't","start":11.28,"end":11.5199995,"confidence":0.9975586,"punctuated_word":"isn't","sentiment":"negative","sentiment_score":-0.48883873224258423},{"word":"available","start":11.5199995,"end":12.0199995,"confidence":1.0,"punctuated_word":"available","sentiment":"negative","sentiment_score":-0.5010451078414917},{"word":"right","start":12.08,"end":12.32,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.42833277583122253},{"word":"now","start":12.32,"end":12.82,"confidence":1.0,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.4638017416000366},{"word":"please","start":12.905,"end":13.224999,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.3005734980106354},{"word":"leave","start":13.224999,"end":13.304999,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.22827984392642975},{"word":"a","start":13.304999,"end":13.465,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.21674098074436188},{"word":"detailed","start":13.465,"end":13.945,"confidence":0.99902344,"punctuated_word":"detailed","sentiment":"neutral","sentiment_score":-0.18037427961826324},{"word":"message","start":13.945,"end":14.424999,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.20510929822921753},{"word":"after","start":14.424999,"end":14.745,"confidence":0.9980469,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.14514920115470886},{"word":"the","start":14.745,"end":14.905,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19333553314208984},{"word":"tone","start":14.905,"end":15.385,"confidence":0.9995117,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.2055923044681549},{"word":"when","start":15.385,"end":15.625,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.09871823340654372},{"word":"you","start":15.625,"end":15.785,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10504473745822906},{"word":"have","start":15.785,"end":15.945,"confidence":0.9863281,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.08745153993368149},{"word":"finished","start":15.945,"end":16.265,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.08070359379053116},{"word":"recording","start":16.265,"end":16.765,"confidence":0.99853516,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.1044958308339119},{"word":"you","start":16.825,"end":16.985,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.13336393237113953},{"word":"may","start":16.985,"end":17.145,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.11341238766908646},{"word":"hang","start":17.145,"end":17.385,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.09739859402179718},{"word":"up","start":17.385,"end":17.625,"confidence":0.77612305,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":-0.10701121389865877},{"word":"or","start":17.625,"end":17.865,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.13622666895389557},{"word":"press","start":17.865,"end":18.105,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.11547213792800903},{"word":"1","start":18.105,"end":18.345,"confidence":1.0,"punctuated_word":"1","sentiment":"neutral","sentiment_score":-0.13662123680114746},{"word":"for","start":18.345,"end":18.585,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1130923256278038},{"word":"more","start":18.585,"end":18.744999,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.10600051283836363},{"word":"options","start":18.744999,"end":19.244999,"confidence":1.0,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":-0.1257885843515396}],"paragraphs":{"transcript":"\n61410831191 isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options.","paragraphs":[{"sentences":[{"text":"61410831191 isn't available right now.","start":1.68,"end":12.82,"sentiment":"negative","sentiment_score":-0.434391850233078},{"text":"Please leave a detailed message after the tone.","start":12.905,"end":15.385,"sentiment":"neutral","sentiment_score":-0.20939436741173267},{"text":"When you have finished recording, you may hang up, or press 1 for more options.","start":15.385,"end":19.244999,"sentiment":"neutral","sentiment_score":-0.11072010199228922}],"sentiment":"neutral","sentiment_score":-0.19671127572655678,"num_words":28,"start":1.68,"end":19.244999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: 61410831191 isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options.\n\nChannel 0: Hi, Amrit. How are you today? This is Airtel accounts. This is in reference to your Internet bill. It's still overdue.\n\nWe kinda request you process the payment at your earliest convenience. Or if you need any assistance, please let us know. Please provide us an update. Thank you.","paragraphs":[{"sentences":[{"text":"61410831191 isn't available right now.","start":1.68,"end":12.82,"sentiment":"negative","sentiment_score":-0.434391850233078},{"text":"Please leave a detailed message after the tone.","start":12.905,"end":15.385,"sentiment":"neutral","sentiment_score":-0.20939436741173267},{"text":"When you have finished recording, you may hang up, or press 1 for more options.","start":15.385,"end":19.244999,"sentiment":"neutral","sentiment_score":-0.11072010199228922}],"sentiment":"neutral","sentiment_score":-0.19671127572655678,"channel":1,"num_words":28,"start":1.68,"end":19.244999},{"sentences":[{"text":"Hi, Amrit.","start":20.625,"end":21.425,"sentiment":"neutral","sentiment_score":0.3297365754842758},{"text":"How are you today?","start":21.425,"end":22.305,"sentiment":"positive","sentiment_score":0.45796359330415726},{"text":"This is Airtel accounts.","start":22.305,"end":23.845,"sentiment":"neutral","sentiment_score":-0.03148089628666639},{"text":"This is in reference to your Internet bill.","start":24.145,"end":26.785,"sentiment":"neutral","sentiment_score":-0.11508497223258018},{"text":"It's still overdue.","start":26.785,"end":28.165,"sentiment":"negative","sentiment_score":-0.4690549373626709}],"sentiment":"neutral","sentiment_score":0.0017885404328505199,"channel":0,"num_words":21,"start":20.625,"end":28.165},{"sentences":[{"text":"We kinda request you process the payment at your earliest convenience.","start":28.84,"end":32.54,"sentiment":"neutral","sentiment_score":-0.16275465285236185},{"text":"Or if you need any assistance, please let us know.","start":33.24,"end":36.28,"sentiment":"neutral","sentiment_score":-0.08688359037041664},{"text":"Please provide us an update.","start":36.28,"end":37.82,"sentiment":"neutral","sentiment_score":-0.04859294146299362},{"text":"Thank you.","start":37.96,"end":38.7,"sentiment":"neutral","sentiment_score":0.32018525153398514}],"sentiment":"neutral","sentiment_score":-0.08077611747596945,"channel":0,"num_words":28,"start":28.84,"end":38.7}]},"summary":{"result":"success","short":"The agent from Airtel calls Amrit to inform her that her Internet bill is overdue and requests her to pay as soon as possible. The agent also offers Amrit assistance if needed and asks her to provide an update."},"intents":{"segments":[{"text":"We kinda request you process the payment at your earliest convenience. Or if you need any assistance, please let us know. Please provide us an update. Thank you.","start_word":49,"end_word":76,"intents":[{"intent":"Request payment","confidence_score":0.2257358}]},{"text":"Please provide us an update. Thank you.","start_word":70,"end_word":76,"intents":[{"intent":"Provide update","confidence_score":0.52163696}]}]},"sentiments":{"segments":[{"text":"61410831191 isn't available right now.","start_word":0,"end_word":4,"sentiment":"negative","sentiment_score":-0.3965701162815094},{"text":"Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options.","start_word":5,"end_word":27,"sentiment":"neutral","sentiment_score":-0.14627090096473694},{"text":"Hi, Amrit. How are you today?","start_word":28,"end_word":33,"sentiment":"positive","sentiment_score":0.3914446830749512},{"text":"This is Airtel accounts. This is in reference to your Internet bill.","start_word":34,"end_word":45,"sentiment":"neutral","sentiment_score":-0.08553269505500793},{"text":"It's still overdue.","start_word":46,"end_word":48,"sentiment":"negative","sentiment_score":-0.46050870418548584},{"text":"We kinda request you process the payment at your earliest convenience. Or if you need any assistance, please let us know. Please provide us an update.","start_word":49,"end_word":74,"sentiment":"neutral","sentiment_score":-0.1103239357471466},{"text":"Thank you.","start_word":75,"end_word":76,"sentiment":"positive","sentiment_score":0.37190312147140503}],"average":{"sentiment":"neutral","sentiment_score":-0.11458674498966762}}}}