{"metadata":{"transaction_key":"deprecated","request_id":"01a01372-677d-7323-badb-3699aacd3689","sha256":"8b4705835b8220a8fccee88bffe39a6991422629c60ebaf071e7b2b3caf5f9e7","created":"2026-08-18T05:57:41.720Z","duration":1145.304,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":3258,"output_tokens":123},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":3556,"output_tokens":3563},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":3556,"output_tokens":304}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good afternoon. This is Melissa, Airtel accounts. How may I help you today? Hi. I'm good. Thank you for asking. How about yourself? Oh, I'm so sorry to hear about that. But thank you so much for letting us know. I'm here to assist you in processing this request. May I have your full name and your date of birth, please? Mm-mm. Okay. Thank you so much. And how about the identification number that you provided? Because we would like to make sure that the request is valid. Reason why we have to ask this information. It might be if you provided your typically, our customers are providing their license number, ID, or passport, something like that. But I believe this is like an license ID number. Could you try, please, so we can match? Okay. That's perfect. Thank you so much. And if you could give me a minute or two, miss Rachman, I will just review your account here. Okay? So we can sort this out. Thank you so much. Stay on the line, please. Thank you so much for patiently waiting on the line, miss Carr. Alright. So I was able to review your account in here. And then, basically, our canceling policy or cancellation service process is like what you are doing, giving us a call. And then asides with providing a thirty days notice, if if the contract is fulfilled, so good thing that I do see in here that your contract has been fulfilled, what we need to comply then is the thirty days notice. If I may ask, when are you moving out from this premises? August 25. Okay. Let me just put in here. Mm-mm. Oh, yeah. That's right. It's a contract that you already fulfilled. However, the thirty days notice policy was indicated from the critical information summary from the site and then the document that was uploaded to your customer portal the time that you signed up. And to your new premises because what we can do is we can go ahead and also activate your connection to your new address. In that way, you don't need to explore other ISP and then pay a connection fee, start a new account, something like that. Oh, yeah. We provide NBN as well. Asides with Supa Network, miss Kaur, we also provide services under NBN Network, Cleanham Network, Gigapie, Opticom, Digitech. We have a lot of partner networks that we can provide you the services. In that way, you you don't need to apply a new account, and then you have to pay connection fee and and on so forth and so forth. So if you would like, I can get your new address, and then I will endorse to our tech team. They can check. If it's serviceable, would you like to get the same speed? Because I'm showing here your speed is 50 Mbps for Supa network. Yeah. Because for MBN, I'm showing here, they also provide, the same speed, and let me check if the price is also the same. So, technically, the yeah. So since you are already moving out, we can move on from Shupa network services. We can go ahead and check the NBN because this is a different network. Maybe maybe it will work on your new premises and then we can tell. Right? And then if you would like, if your services if your address is really NBN, the NBN 50 MBPS is $79.95, and then we can extend or provide you another 15% discount for your first three months to your new premises. Because you are a your previous customer. Yeah. Because here in Australia, each premises, each address has your visible network. Like, for example, your address where you are currently living, it's Supa Network. So we are getting services from Supa Network. Right? So since you are moving out to the new address, you mentioned it's for NBN. So it's not connected anymore to Supa Network services. What we can do is to activate the Internet service under NBN network to your new address. And then we will see if it's okay, but, we have a lot of customers which are NBN network, and their connection is good. Are you using your Internet services for a work from home gaming or just a usual surfing the web, streaming, Facebook, WhatsApp? Mm-mm. Okay. I understand. So good thing that you're already moving out, and then your serve your address is NBN, so we can move on from Supa Network Services. And then we can go ahead and check your address. The process is I'll be needing your new address, and then just tell me when are you moving into that premises, and then I will provide it to our tech team to check and confirm if it's really as an NBN network. Once NBN network, I can provide the date that you would like to have the services activated to that new address where you are moving in. The modem that you're using right now came from us. Is that right? You still remember? Yeah? Okay. So we can go ahead and try to use your modem, your current modem. As long as it's compatible, our technical team will help you to try to use your modem. Yeah. With NBN. Yeah. Because we have a customer who is Supa network and then transfer to the other network, and they can still use the router. But we can try. It's not a guarantee, but we can try. But even though you will go to the other network, they will they they will say the same thing. They will check if your router is compatible. But we have this kind scenario to our customers that they are from Soopa and then change their address, and then right now they're NBN, and they're able to use the router. But it really depends from the router, and our tech rep would be able to help you, check that. Once the service has been activated from NBN, they will help you to try, be connected to the Internet service using your own router, the one that you got from us, even from Supa and then transferred to NBN. One moment. Okay? Let me just go here so I can take note your address. Just bear with me, please. Yeah. Let me check here if we have, like, a promo for NBN. Because we are providing a free router before if a Supa, but it's depends from the current promotion we're having. So let me check for you just to be transparent. Okay? One moment here. Let me check. Oh, currently, NBN plans doesn't offer a free router. They are just offering, like, the cheapest router showing $139.95. So in case your router from Supa did not work, the cheapest router we have is $139.95. That's already the yeah. So do yeah. During the time when you sign up, we don't have any promo. Because the current promo we have right now, this this mid of the year, they are providing a free router for Supa Networks, twelve month and twenty four month. And it does show from our site as well. So maybe during the time that you check out, we don't have any promos like that because it really depends from the updates, promos that also we're getting from the networks if it's applicable. Yeah. Mhmm. Yeah. We can continue whatever you have from your old account. So it it will not considered a new account. So it it yeah. That's right. It just to because if you applied for a new account, there is some if you chose for no contract, there is a connection fee, and then they ask you to pay like this like this. So what we are doing now is you are just bringing your account to your new address, and then we are just activating your service to the other network, which is serviceable to your new address. That's what will happen now. But it it's not considered a new account. Yeah. So let me take Yes. So I check on here as well. We have plans under NBN, which is 50 MBPS, the same price, $79.95. And then I will be giving you, like, three months, 15% since this is, like, a new to NBN as a courtesy. So, technically, once your NBN service has been activated this time is August. Right? So from September, October, November, the invoice you will be receiving will be with will have 15% discount. And then after that three months, it will go back to the standard price, the same that you're paying right now, $79.95 cents. 15. Okay. It's 15%. One five. So $79.95, that is your base or standard price. And then if we give you 15% discount, it will be, like, around $67.96. That's from September, October, November. And then from this December onwards, it will go back to the standard price, which is $79.95. Yeah. It's like we're giving you the special discounted for three months because you are previous customers of from Supa, and then you're just relocating to other address, and then we're just transferring your connection to NBN, something like that. It's like a freebie, 15% discount, one five. K? 15%. And you will see it from your invoice from September, October, November. So let me take note here. Go ahead. You cut off. Oh, okay. Oh, yeah. I understand that. Thank you so much for being transparent. We do understand, and we are committed to providing you the service which is suitable to what you need. Reason why, yeah, we can go ahead and try to activate your serve we will activate your service to NBN, and then our tech rep will help you to get connected using your super router because that's from us. Right? You you you got it from Airtel. Okay. Yeah. I understand. So so you would like to cancel the Supa services to your current address on August 25. Right? And then service. And then when you would like to activate your NBN? Same day as well. Okay. Same day. NBN. And then may I have your new address, please? Sure. No rush. Oh, yeah. I can hear her her angelic voice. Oh, you cut off. I just heard one. Polybar. Mm-mm. Mm-mm. Mm-mm. And do you have any unit number after one caliber? Oh, okay. So it's direct like this, One caliber. Okay. Crescent Isabella, please. Act 2905. Okay. I got it. So I will endorse this to our tech rep, and then we'll update you. Okay? They also check this just to make sure that it's serviceable by NBN. Alright. And then I'll keep you posted. Anyway, today is the eighteenth, so we still have time. But I'll I'll ensure that this will be double checked by our tech. In that way, everything will take into place once we start canceling the service to Supa and activating to NBN. They will confirm this. It's really serviceable. Okay? Alright. Thank you so much, and please be safe, both of you, your daughter. 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Good afternoon. This is Melissa, Airtel accounts. How may I help you today? Hi.\n\nI'm good. Thank you for asking. How about yourself? Oh, I'm so sorry to hear about that. But thank you so much for letting us know.\n\nI'm here to assist you in processing this request. May I have your full name and your date of birth, please? Mm-mm. Okay. Thank you so much.\n\nAnd how about the identification number that you provided? Because we would like to make sure that the request is valid. Reason why we have to ask this information. It might be if you provided your typically, our customers are providing their license number, ID, or passport, something like that. But I believe this is like an license ID number.\n\nCould you try, please, so we can match? Okay. That's perfect. Thank you so much. And if you could give me a minute or two, miss Rachman, I will just review your account here.\n\nOkay? So we can sort this out. Thank you so much. Stay on the line, please. Thank you so much for patiently waiting on the line, miss Carr.\n\nAlright. So I was able to review your account in here. And then, basically, our canceling policy or cancellation service process is like what you are doing, giving us a call. And then asides with providing a thirty days notice, if if the contract is fulfilled, so good thing that I do see in here that your contract has been fulfilled, what we need to comply then is the thirty days notice. If I may ask, when are you moving out from this premises?\n\nAugust 25. Okay. Let me just put in here. Mm-mm. Oh, yeah.\n\nThat's right. It's a contract that you already fulfilled. However, the thirty days notice policy was indicated from the critical information summary from the site and then the document that was uploaded to your customer portal the time that you signed up. And to your new premises because what we can do is we can go ahead and also activate your connection to your new address. In that way, you don't need to explore other ISP and then pay a connection fee, start a new account, something like that.\n\nOh, yeah. We provide NBN as well. Asides with Supa Network, miss Kaur, we also provide services under NBN Network, Cleanham Network, Gigapie, Opticom, Digitech. We have a lot of partner networks that we can provide you the services. In that way, you you don't need to apply a new account, and then you have to pay connection fee and and on so forth and so forth.\n\nSo if you would like, I can get your new address, and then I will endorse to our tech team. They can check. If it's serviceable, would you like to get the same speed? Because I'm showing here your speed is 50 Mbps for Supa network. Yeah.\n\nBecause for MBN, I'm showing here, they also provide, the same speed, and let me check if the price is also the same. So, technically, the yeah. So since you are already moving out, we can move on from Shupa network services. We can go ahead and check the NBN because this is a different network. Maybe maybe it will work on your new premises and then we can tell.\n\nRight? And then if you would like, if your services if your address is really NBN, the NBN 50 MBPS is $79.95, and then we can extend or provide you another 15% discount for your first three months to your new premises. Because you are a your previous customer. Yeah. Because here in Australia, each premises, each address has your visible network.\n\nLike, for example, your address where you are currently living, it's Supa Network. So we are getting services from Supa Network. Right? So since you are moving out to the new address, you mentioned it's for NBN. So it's not connected anymore to Supa Network services.\n\nWhat we can do is to activate the Internet service under NBN network to your new address. And then we will see if it's okay, but, we have a lot of customers which are NBN network, and their connection is good. Are you using your Internet services for a work from home gaming or just a usual surfing the web, streaming, Facebook, WhatsApp? Mm-mm. Okay.\n\nI understand. So good thing that you're already moving out, and then your serve your address is NBN, so we can move on from Supa Network Services. And then we can go ahead and check your address. The process is I'll be needing your new address, and then just tell me when are you moving into that premises, and then I will provide it to our tech team to check and confirm if it's really as an NBN network. Once NBN network, I can provide the date that you would like to have the services activated to that new address where you are moving in.\n\nThe modem that you're using right now came from us. Is that right? You still remember? Yeah? Okay.\n\nSo we can go ahead and try to use your modem, your current modem. As long as it's compatible, our technical team will help you to try to use your modem. Yeah. With NBN. Yeah.\n\nBecause we have a customer who is Supa network and then transfer to the other network, and they can still use the router. But we can try. It's not a guarantee, but we can try. But even though you will go to the other network, they will they they will say the same thing. They will check if your router is compatible.\n\nBut we have this kind scenario to our customers that they are from Soopa and then change their address, and then right now they're NBN, and they're able to use the router. But it really depends from the router, and our tech rep would be able to help you, check that. Once the service has been activated from NBN, they will help you to try, be connected to the Internet service using your own router, the one that you got from us, even from Supa and then transferred to NBN. One moment. Okay?\n\nLet me just go here so I can take note your address. Just bear with me, please. Yeah. Let me check here if we have, like, a promo for NBN. Because we are providing a free router before if a Supa, but it's depends from the current promotion we're having.\n\nSo let me check for you just to be transparent. Okay? One moment here. Let me check. Oh, currently, NBN plans doesn't offer a free router.\n\nThey are just offering, like, the cheapest router showing $139.95. So in case your router from Supa did not work, the cheapest router we have is $139.95. That's already the yeah. So do yeah. During the time when you sign up, we don't have any promo.\n\nBecause the current promo we have right now, this this mid of the year, they are providing a free router for Supa Networks, twelve month and twenty four month. And it does show from our site as well. So maybe during the time that you check out, we don't have any promos like that because it really depends from the updates, promos that also we're getting from the networks if it's applicable. Yeah. Mhmm.\n\nYeah. We can continue whatever you have from your old account. So it it will not considered a new account. So it it yeah. That's right.\n\nIt just to because if you applied for a new account, there is some if you chose for no contract, there is a connection fee, and then they ask you to pay like this like this. So what we are doing now is you are just bringing your account to your new address, and then we are just activating your service to the other network, which is serviceable to your new address. That's what will happen now. But it it's not considered a new account. Yeah.\n\nSo let me take Yes. So I check on here as well. We have plans under NBN, which is 50 MBPS, the same price, $79.95. And then I will be giving you, like, three months, 15% since this is, like, a new to NBN as a courtesy. So, technically, once your NBN service has been activated this time is August.\n\nRight? So from September, October, November, the invoice you will be receiving will be with will have 15% discount. And then after that three months, it will go back to the standard price, the same that you're paying right now, $79.95 cents. 15. Okay.\n\nIt's 15%. One five. So $79.95, that is your base or standard price. And then if we give you 15% discount, it will be, like, around $67.96. That's from September, October, November.\n\nAnd then from this December onwards, it will go back to the standard price, which is $79.95. Yeah. It's like we're giving you the special discounted for three months because you are previous customers of from Supa, and then you're just relocating to other address, and then we're just transferring your connection to NBN, something like that. It's like a freebie, 15% discount, one five. K?\n\n15%. And you will see it from your invoice from September, October, November. So let me take note here. Go ahead. You cut off.\n\nOh, okay. Oh, yeah. I understand that. Thank you so much for being transparent. We do understand, and we are committed to providing you the service which is suitable to what you need.\n\nReason why, yeah, we can go ahead and try to activate your serve we will activate your service to NBN, and then our tech rep will help you to get connected using your super router because that's from us. Right? You you you got it from Airtel. Okay. Yeah.\n\nI understand. So so you would like to cancel the Supa services to your current address on August 25. Right? And then service. And then when you would like to activate your NBN?\n\nSame day as well. Okay. Same day. NBN. And then may I have your new address, please?\n\nSure. No rush. Oh, yeah. I can hear her her angelic voice. Oh, you cut off.\n\nI just heard one. Polybar. Mm-mm. Mm-mm. Mm-mm.\n\nAnd do you have any unit number after one caliber? Oh, okay. So it's direct like this, One caliber. Okay. Crescent Isabella, please.\n\nAct 2905. Okay. I got it. So I will endorse this to our tech rep, and then we'll update you. Okay?\n\nThey also check this just to make sure that it's serviceable by NBN. Alright. And then I'll keep you posted. Anyway, today is the eighteenth, so we still have time. But I'll I'll ensure that this will be double checked by our tech.\n\nIn that way, everything will take into place once we start canceling the service to Supa and activating to NBN. They will confirm this. It's really serviceable. Okay? Alright.\n\nThank you so much, and please be safe, both of you, your daughter. Have a good one.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.1745007187128067},{"text":"Good afternoon.","start":1.1999999,"end":1.92,"sentiment":"positive","sentiment_score":0.3551211953163147},{"text":"This is Melissa, Airtel accounts.","start":1.92,"end":4.02,"sentiment":"neutral","sentiment_score":0.2815187990665436},{"text":"How may I help you today?","start":4.24,"end":5.62,"sentiment":"neutral","sentiment_score":0.31035125255584717},{"text":"Hi.","start":9.84,"end":10.16,"sentiment":"neutral","sentiment_score":0.3040997385978699}],"sentiment":"neutral","sentiment_score":0.2972362905740738,"num_words":15,"start":0.96,"end":10.16},{"sentences":[{"text":"I'm good.","start":10.16,"end":10.639999,"sentiment":"positive","sentiment_score":0.4858086556196213},{"text":"Thank you for asking.","start":10.639999,"end":11.7,"sentiment":"positive","sentiment_score":0.584503635764122},{"text":"How about yourself?","start":11.759999,"end":12.74,"sentiment":"neutral","sentiment_score":0.2625743548075358},{"text":"Oh, I'm so sorry to hear about that.","start":25.9,"end":27.9,"sentiment":"neutral","sentiment_score":-0.10382854286581278},{"text":"But thank you so much for letting us know.","start":27.9,"end":29.74,"sentiment":"neutral","sentiment_score":0.26649222440189785}],"sentiment":"neutral","sentiment_score":0.21789063828495833,"num_words":26,"start":10.16,"end":29.74},{"sentences":[{"text":"I'm here to assist you in processing this request.","start":29.74,"end":33.36,"sentiment":"neutral","sentiment_score":0.2150799052582847},{"text":"May I have your full name and your date of birth, please?","start":34.06,"end":37.275,"sentiment":"neutral","sentiment_score":0.0725949661185344},{"text":"Mm-mm.","start":40.955,"end":41.455,"sentiment":"neutral","sentiment_score":0.02262203022837639},{"text":"Okay.","start":47.195,"end":47.695,"sentiment":"neutral","sentiment_score":0.09981384873390198},{"text":"Thank you so much.","start":47.755,"end":48.975002,"sentiment":"neutral","sentiment_score":0.27542048692703247}],"sentiment":"neutral","sentiment_score":0.14929542842286606,"num_words":27,"start":29.74,"end":48.975002},{"sentences":[{"text":"And how about the identification number that you provided?","start":49.355003,"end":53.82,"sentiment":"neutral","sentiment_score":0.0980555224749777},{"text":"Because we would like to make sure that the request is valid.","start":54.68,"end":57.660004,"sentiment":"neutral","sentiment_score":0.048608982004225254},{"text":"Reason why we have to ask this information.","start":58.280003,"end":60.54,"sentiment":"neutral","sentiment_score":-0.0014956071972846985},{"text":"It might be if you provided your typically, our customers are providing their license number, ID, or passport, something like that.","start":66.354996,"end":76.755,"sentiment":"neutral","sentiment_score":-0.003020491406676315},{"text":"But I believe this is like an license ID number.","start":76.755,"end":80.59,"sentiment":"neutral","sentiment_score":-0.013562292419373989}],"sentiment":"neutral","sentiment_score":0.020913156416888037,"num_words":60,"start":49.355003,"end":80.59},{"sentences":[{"text":"Could you try, please, so we can match?","start":80.59,"end":82.689995,"sentiment":"neutral","sentiment_score":0.012034629005938768},{"text":"Okay.","start":90.35,"end":90.75,"sentiment":"neutral","sentiment_score":0.17080333828926086},{"text":"That's perfect.","start":90.75,"end":91.63,"sentiment":"positive","sentiment_score":0.4063812792301178},{"text":"Thank you so much.","start":91.63,"end":92.85,"sentiment":"positive","sentiment_score":0.4377579465508461},{"text":"And if you could give me a minute or two, miss Rachman, I will just review your account here.","start":93.26501,"end":98.385,"sentiment":"neutral","sentiment_score":0.12093937671498249}],"sentiment":"neutral","sentiment_score":0.15084479037014878,"num_words":34,"start":80.59,"end":98.385},{"sentences":[{"text":"Okay?","start":98.385,"end":98.885,"sentiment":"neutral","sentiment_score":0.06345514953136444},{"text":"So we can sort this out.","start":99.105,"end":100.785,"sentiment":"neutral","sentiment_score":0.11263466253876686},{"text":"Thank you so much.","start":100.785,"end":102.005005,"sentiment":"neutral","sentiment_score":0.2546948082745075},{"text":"Stay on the line, please.","start":102.705,"end":104.005005,"sentiment":"neutral","sentiment_score":0.13326167166233063},{"text":"Thank you so much for patiently waiting on the line, miss Carr.","start":174.26999,"end":177.48999,"sentiment":"neutral","sentiment_score":0.3233875346680482}],"sentiment":"neutral","sentiment_score":0.2251786118639367,"num_words":28,"start":98.385,"end":177.48999},{"sentences":[{"text":"Alright.","start":179.125,"end":179.52501,"sentiment":"neutral","sentiment_score":0.14191977679729462},{"text":"So I was able to review your account in here.","start":179.52501,"end":182.10501,"sentiment":"neutral","sentiment_score":0.1510830417275429},{"text":"And then, basically, our canceling policy or cancellation service process is like what you are doing, giving us a call.","start":182.485,"end":191.145,"sentiment":"neutral","sentiment_score":0.032001941651105884},{"text":"And then asides with providing a thirty days notice, if if the contract is fulfilled, so good thing that I do see in here that your contract has been fulfilled, what we need to comply then is the thirty days notice.","start":191.33,"end":205.01,"sentiment":"neutral","sentiment_score":0.09108747900804369},{"text":"If I may ask, when are you moving out from this premises?","start":205.01,"end":209.02501,"sentiment":"neutral","sentiment_score":-0.012078859067211548}],"sentiment":"neutral","sentiment_score":0.07002892092402492,"num_words":84,"start":179.125,"end":209.02501},{"sentences":[{"text":"August 25.","start":213.725,"end":215.32498,"sentiment":"neutral","sentiment_score":-0.007679654518142343},{"text":"Okay.","start":215.325,"end":215.725,"sentiment":"neutral","sentiment_score":0.00047396402806043625},{"text":"Let me just put in here.","start":215.725,"end":217.345,"sentiment":"neutral","sentiment_score":-0.004728138757248719},{"text":"Mm-mm.","start":230.7,"end":230.86,"sentiment":"neutral","sentiment_score":-0.03790649026632309},{"text":"Oh, yeah.","start":230.86,"end":231.42,"sentiment":"neutral","sentiment_score":0.0822579637169838}],"sentiment":"neutral","sentiment_score":0.006946271634660661,"num_words":12,"start":213.725,"end":231.42},{"sentences":[{"text":"That's right.","start":231.42,"end":232.14,"sentiment":"neutral","sentiment_score":0.23257212340831757},{"text":"It's a contract that you already fulfilled.","start":232.14,"end":235.61499,"sentiment":"neutral","sentiment_score":0.21503404421465738},{"text":"However, the thirty days notice policy was indicated from the critical information summary from the site and then the document that was uploaded to your customer portal the time that you signed up.","start":235.83499,"end":249.215,"sentiment":"neutral","sentiment_score":0.1082104193893346},{"text":"And to your new premises because what we can do is we can go ahead and also activate your connection to your new address.","start":249.41,"end":258.29,"sentiment":"positive","sentiment_score":0.3398406356573105},{"text":"In that way, you don't need to explore other ISP and then pay a connection fee, start a new account, something like that.","start":258.29,"end":265.305,"sentiment":"neutral","sentiment_score":0.15017928555607796}],"sentiment":"neutral","sentiment_score":0.1927148901093542,"num_words":89,"start":231.42,"end":265.305},{"sentences":[{"text":"Oh, yeah.","start":273.705,"end":274.185,"sentiment":"neutral","sentiment_score":0.15719495713710785},{"text":"We provide NBN as well.","start":274.185,"end":276.10498,"sentiment":"neutral","sentiment_score":0.18307397961616517},{"text":"Asides with Supa Network, miss Kaur, we also provide services under NBN Network, Cleanham Network, Gigapie, Opticom, Digitech.","start":276.10498,"end":285.98,"sentiment":"neutral","sentiment_score":0.20356326715813744},{"text":"We have a lot of partner networks that we can provide you the services.","start":286.44,"end":290.78,"sentiment":"neutral","sentiment_score":0.3246230546917234},{"text":"In that way, you you don't need to apply a new account, and then you have to pay connection fee and and on so forth and so forth.","start":291.0,"end":298.95502,"sentiment":"neutral","sentiment_score":0.20677472757441656}],"sentiment":"neutral","sentiment_score":0.22728826505924338,"num_words":67,"start":273.705,"end":298.95502},{"sentences":[{"text":"So if you would like, I can get your new address, and then I will endorse to our tech team.","start":298.95502,"end":304.39502,"sentiment":"neutral","sentiment_score":0.25201682820916177},{"text":"They can check.","start":304.39502,"end":305.375,"sentiment":"neutral","sentiment_score":0.12350119402011235},{"text":"If it's serviceable, would you like to get the same speed?","start":305.67502,"end":311.28,"sentiment":"neutral","sentiment_score":0.07462101124904373},{"text":"Because I'm showing here your speed is 50 Mbps for Supa network.","start":311.28,"end":316.18,"sentiment":"neutral","sentiment_score":0.08154099651922782},{"text":"Yeah.","start":319.215,"end":319.53497,"sentiment":"neutral","sentiment_score":0.07932962477207184}],"sentiment":"neutral","sentiment_score":0.1550955926167204,"num_words":47,"start":298.95502,"end":319.53497},{"sentences":[{"text":"Because for MBN, I'm showing here, they also provide, the same speed, and let me check if the price is also the same.","start":319.53497,"end":329.395,"sentiment":"neutral","sentiment_score":0.08435536224557005},{"text":"So, technically, the yeah.","start":329.935,"end":343.34998,"sentiment":"neutral","sentiment_score":-0.05689320247620344},{"text":"So since you are already moving out, we can move on from Shupa network services.","start":343.34998,"end":349.44998,"sentiment":"neutral","sentiment_score":0.09729889879624048},{"text":"We can go ahead and check the NBN because this is a different network.","start":350.205,"end":355.745,"sentiment":"neutral","sentiment_score":0.13892085211617605},{"text":"Maybe maybe it will work on your new premises and then we can tell.","start":355.805,"end":360.525,"sentiment":"neutral","sentiment_score":0.17623212348137582}],"sentiment":"neutral","sentiment_score":0.10834608088646616,"num_words":70,"start":319.53497,"end":360.525},{"sentences":[{"text":"Right?","start":360.525,"end":361.025,"sentiment":"neutral","sentiment_score":-0.0325852707028389},{"text":"And then if you would like, if your services if your address is really NBN, the NBN 50 MBPS is $79.95, and then we can extend or provide you another 15% discount for your first three months to your new premises.","start":361.085,"end":380.44998,"sentiment":"neutral","sentiment_score":0.20837709607511032},{"text":"Because you are a your previous customer.","start":381.705,"end":384.76498,"sentiment":"neutral","sentiment_score":0.04658804887107441},{"text":"Yeah.","start":392.585,"end":392.905,"sentiment":"neutral","sentiment_score":0.15610584616661072},{"text":"Because here in Australia, each premises, each address has your visible network.","start":392.905,"end":400.66,"sentiment":"neutral","sentiment_score":0.1686884549756845}],"sentiment":"neutral","sentiment_score":0.17769934381208113,"num_words":62,"start":360.525,"end":400.66},{"sentences":[{"text":"Like, for example, your address where you are currently living, it's Supa Network.","start":400.88,"end":406.90002,"sentiment":"neutral","sentiment_score":0.1596263125538826},{"text":"So we are getting services from Supa Network.","start":407.04,"end":410.90002,"sentiment":"neutral","sentiment_score":0.20980842225253582},{"text":"Right?","start":410.96002,"end":411.46002,"sentiment":"neutral","sentiment_score":0.12332041561603546},{"text":"So since you are moving out to the new address, you mentioned it's for NBN.","start":411.655,"end":417.435,"sentiment":"neutral","sentiment_score":0.06789840236306191},{"text":"So it's not connected anymore to Supa Network services.","start":417.975,"end":421.675,"sentiment":"neutral","sentiment_score":-0.04067355063226488}],"sentiment":"neutral","sentiment_score":0.09846399862157262,"num_words":46,"start":400.88,"end":421.675},{"sentences":[{"text":"What we can do is to activate the Internet service under NBN network to your new address.","start":422.215,"end":429.47,"sentiment":"neutral","sentiment_score":0.14786613601095536},{"text":"And then we will see if it's okay, but, we have a lot of customers which are NBN network, and their connection is good.","start":430.09,"end":440.865,"sentiment":"neutral","sentiment_score":0.29943303763866425},{"text":"Are you using your Internet services for a work from home gaming or just a usual surfing the web, streaming, Facebook, WhatsApp?","start":441.005,"end":450.625,"sentiment":"neutral","sentiment_score":0.0775687697936188},{"text":"Mm-mm.","start":469.75,"end":470.115,"sentiment":"neutral","sentiment_score":-0.07950100302696228},{"text":"Okay.","start":475.47498,"end":475.875,"sentiment":"neutral","sentiment_score":-0.0038364343345165257}],"sentiment":"neutral","sentiment_score":0.17420450328634335,"num_words":65,"start":422.215,"end":475.875},{"sentences":[{"text":"I understand.","start":475.875,"end":476.595,"sentiment":"neutral","sentiment_score":0.042837586253881454},{"text":"So good thing that you're already moving out, and then your serve your address is NBN, so we can move on from Supa Network Services.","start":476.595,"end":484.535,"sentiment":"neutral","sentiment_score":0.20937719702720642},{"text":"And then we can go ahead and check your address.","start":485.21,"end":488.09,"sentiment":"neutral","sentiment_score":0.12115185000002385},{"text":"The process is I'll be needing your new address, and then just tell me when are you moving into that premises, and then I will provide it to our tech team to check and confirm if it's really as an NBN network.","start":488.09,"end":502.32498,"sentiment":"neutral","sentiment_score":0.12070788948663644},{"text":"Once NBN network, I can provide the date that you would like to have the services activated to that new address where you are moving in.","start":502.785,"end":512.645,"sentiment":"neutral","sentiment_score":0.09515143443758671}],"sentiment":"neutral","sentiment_score":0.1340504024000395,"num_words":105,"start":475.875,"end":512.645},{"sentences":[{"text":"The modem that you're using right now came from us.","start":520.61,"end":523.73,"sentiment":"neutral","sentiment_score":0.1276751071214676},{"text":"Is that right?","start":523.73,"end":524.29,"sentiment":"neutral","sentiment_score":0.08157271270950635},{"text":"You still remember?","start":524.29,"end":525.35,"sentiment":"neutral","sentiment_score":0.003518767034014066},{"text":"Yeah?","start":526.05,"end":526.45,"sentiment":"neutral","sentiment_score":0.12461217492818832},{"text":"Okay.","start":526.45,"end":526.93,"sentiment":"neutral","sentiment_score":0.21955938637256625}],"sentiment":"neutral","sentiment_score":0.1042331706525551,"num_words":18,"start":520.61,"end":526.93},{"sentences":[{"text":"So we can go ahead and try to use your modem, your current modem.","start":526.93,"end":532.945,"sentiment":"positive","sentiment_score":0.33834160438605715},{"text":"As long as it's compatible, our technical team will help you to try to use your modem.","start":533.085,"end":540.705,"sentiment":"neutral","sentiment_score":0.3274361447376363},{"text":"Yeah.","start":542.84503,"end":543.34503,"sentiment":"neutral","sentiment_score":0.05202930420637131},{"text":"With NBN.","start":544.31,"end":545.05,"sentiment":"neutral","sentiment_score":0.024250153452157974},{"text":"Yeah.","start":545.27,"end":545.51,"sentiment":"neutral","sentiment_score":0.07647116482257843}],"sentiment":"neutral","sentiment_score":0.2994342199393681,"num_words":35,"start":526.93,"end":545.51},{"sentences":[{"text":"Because we have a customer who is Supa network and then transfer to the other network, and they can still use the router.","start":545.51,"end":554.65,"sentiment":"neutral","sentiment_score":0.09235208967457646},{"text":"But we can try.","start":554.79004,"end":555.99,"sentiment":"neutral","sentiment_score":0.006333165802061558},{"text":"It's not a guarantee, but we can try.","start":555.99,"end":557.785,"sentiment":"neutral","sentiment_score":-0.1050172857940197},{"text":"But even though you will go to the other network, they will they they will say the same thing.","start":557.785,"end":563.865,"sentiment":"neutral","sentiment_score":-0.04150419505803209},{"text":"They will check if your router is compatible.","start":563.865,"end":567.645,"sentiment":"neutral","sentiment_score":0.012369150295853615}],"sentiment":"neutral","sentiment_score":0.009994611865089785,"num_words":62,"start":545.51,"end":567.645},{"sentences":[{"text":"But we have this kind scenario to our customers that they are from Soopa and then change their address, and then right now they're NBN, and they're able to use the router.","start":567.945,"end":578.47,"sentiment":"neutral","sentiment_score":0.08590971818193793},{"text":"But it really depends from the router, and our tech rep would be able to help you, check that.","start":578.52997,"end":584.87,"sentiment":"neutral","sentiment_score":0.03407410826337965},{"text":"Once the service has been activated from NBN, they will help you to try, be connected to the Internet service using your own router, the one that you got from us, even from Supa and then transferred to NBN.","start":585.005,"end":600.4,"sentiment":"neutral","sentiment_score":0.07553734687658456},{"text":"One moment.","start":600.78,"end":601.34,"sentiment":"neutral","sentiment_score":0.021935404278337955},{"text":"Okay?","start":601.34,"end":601.74,"sentiment":"neutral","sentiment_score":0.016368038952350616}],"sentiment":"neutral","sentiment_score":0.06884639155400056,"num_words":93,"start":567.945,"end":601.74},{"sentences":[{"text":"Let me just go here so I can take note your address.","start":601.74,"end":606.16,"sentiment":"neutral","sentiment_score":0.02313218420992295},{"text":"Just bear with me, please.","start":606.46,"end":607.92,"sentiment":"neutral","sentiment_score":-0.00860680676996708},{"text":"Yeah.","start":623.725,"end":624.12,"sentiment":"neutral","sentiment_score":-0.039594002068042755},{"text":"Let me check here if we have, like, a promo for NBN.","start":625.24,"end":629.33997,"sentiment":"neutral","sentiment_score":-0.0144849638066565},{"text":"Because we are providing a free router before if a Supa, but it's depends from the current promotion we're having.","start":629.4,"end":637.32,"sentiment":"neutral","sentiment_score":-0.04309514267370105}],"sentiment":"neutral","sentiment_score":-0.016815284891054036,"num_words":50,"start":601.74,"end":637.32},{"sentences":[{"text":"So let me check for you just to be transparent.","start":637.32,"end":639.845,"sentiment":"neutral","sentiment_score":-0.03389349468052387},{"text":"Okay?","start":640.145,"end":640.645,"sentiment":"neutral","sentiment_score":-0.01439734548330307},{"text":"One moment here.","start":641.265,"end":642.565,"sentiment":"neutral","sentiment_score":-0.02028431681295236},{"text":"Let me check.","start":644.545,"end":645.345,"sentiment":"neutral","sentiment_score":-0.027524687349796295},{"text":"Oh, currently, NBN plans doesn't offer a free router.","start":645.345,"end":650.785,"sentiment":"neutral","sentiment_score":-0.23562107814682853}],"sentiment":"neutral","sentiment_score":-0.10066726954224017,"num_words":26,"start":637.32,"end":650.785},{"sentences":[{"text":"They are just offering, like, the cheapest router showing $139.95.","start":650.785,"end":656.77,"sentiment":"neutral","sentiment_score":0.33011007905006406},{"text":"So in case your router from Supa did not work, the cheapest router we have is $139.95.","start":656.77,"end":664.935,"sentiment":"neutral","sentiment_score":0.1142194910961039},{"text":"That's already the yeah.","start":665.495,"end":672.855,"sentiment":"neutral","sentiment_score":-0.020989779382944107},{"text":"So do yeah.","start":672.855,"end":674.215,"sentiment":"neutral","sentiment_score":0.006496140733361244},{"text":"During the time when you sign up, we don't have any promo.","start":674.215,"end":677.255,"sentiment":"neutral","sentiment_score":-0.18326278465489546}],"sentiment":"neutral","sentiment_score":0.06476539191182541,"num_words":46,"start":650.785,"end":677.255},{"sentences":[{"text":"Because the current promo we have right now, this this mid of the year, they are providing a free router for Supa Networks, twelve month and twenty four month.","start":677.255,"end":689.06,"sentiment":"neutral","sentiment_score":0.054030356864477026},{"text":"And it does show from our site as well.","start":689.06,"end":691.56,"sentiment":"neutral","sentiment_score":0.11102141564091046},{"text":"So maybe during the time that you check out, we don't have any promos like that because it really depends from the updates, promos that also we're getting from the networks if it's applicable.","start":692.015,"end":703.795,"sentiment":"neutral","sentiment_score":-0.1865146931479959},{"text":"Yeah.","start":704.415,"end":704.915,"sentiment":"neutral","sentiment_score":0.030119532719254497},{"text":"Mhmm.","start":713.39996,"end":713.89996,"sentiment":"neutral","sentiment_score":-0.06358500570058823}],"sentiment":"neutral","sentiment_score":-0.051471512840204944,"num_words":74,"start":677.255,"end":713.89996},{"sentences":[{"text":"Yeah.","start":715.07996,"end":715.39996,"sentiment":"neutral","sentiment_score":-0.026210404932498932},{"text":"We can continue whatever you have from your old account.","start":715.39996,"end":719.5,"sentiment":"neutral","sentiment_score":-0.019936523213982583},{"text":"So it it will not considered a new account.","start":720.165,"end":723.225,"sentiment":"neutral","sentiment_score":-0.11605211595694225},{"text":"So it it yeah.","start":724.96497,"end":726.805,"sentiment":"neutral","sentiment_score":-0.008965446613729},{"text":"That's right.","start":726.805,"end":727.445,"sentiment":"neutral","sentiment_score":0.17271365225315094}],"sentiment":"neutral","sentiment_score":-0.0369415062551315,"num_words":26,"start":715.07996,"end":727.445},{"sentences":[{"text":"It just to because if you applied for a new account, there is some if you chose for no contract, there is a connection fee, and then they ask you to pay like this like this.","start":727.445,"end":737.97,"sentiment":"neutral","sentiment_score":0.005581492558121681},{"text":"So what we are doing now is you are just bringing your account to your new address, and then we are just activating your service to the other network, which is serviceable to your new address.","start":737.97,"end":749.59,"sentiment":"neutral","sentiment_score":0.13718141118685404},{"text":"That's what will happen now.","start":750.275,"end":752.055,"sentiment":"neutral","sentiment_score":0.09360921084880829},{"text":"But it it's not considered a new account.","start":752.91504,"end":755.575,"sentiment":"neutral","sentiment_score":-0.08246680023148656},{"text":"Yeah.","start":758.835,"end":759.155,"sentiment":"neutral","sentiment_score":0.020489061251282692}],"sentiment":"neutral","sentiment_score":0.057770526144913466,"num_words":86,"start":727.445,"end":759.155},{"sentences":[{"text":"So let me take Yes.","start":759.155,"end":764.6,"sentiment":"neutral","sentiment_score":0.027522176504135132},{"text":"So I check on here as well.","start":764.6,"end":766.44,"sentiment":"neutral","sentiment_score":0.11455731838941574},{"text":"We have plans under NBN, which is 50 MBPS, the same price, $79.95.","start":766.44,"end":774.22,"sentiment":"neutral","sentiment_score":0.14907023081412682},{"text":"And then I will be giving you, like, three months, 15% since this is, like, a new to NBN as a courtesy.","start":774.52,"end":784.245,"sentiment":"neutral","sentiment_score":0.20624111491170796},{"text":"So, technically, once your NBN service has been activated this time is August.","start":784.70496,"end":791.185,"sentiment":"neutral","sentiment_score":0.11464698383441338}],"sentiment":"neutral","sentiment_score":0.14841900716225306,"num_words":60,"start":759.155,"end":791.185},{"sentences":[{"text":"Right?","start":791.185,"end":791.505,"sentiment":"neutral","sentiment_score":0.028890661895275116},{"text":"So from September, October, November, the invoice you will be receiving will be with will have 15% discount.","start":791.505,"end":800.29,"sentiment":"neutral","sentiment_score":0.11120923525757259},{"text":"And then after that three months, it will go back to the standard price, the same that you're paying right now, $79.95 cents.","start":800.82996,"end":812.97504,"sentiment":"neutral","sentiment_score":0.07773440719946571},{"text":"15.","start":813.755,"end":814.255,"sentiment":"neutral","sentiment_score":0.01308375783264637},{"text":"Okay.","start":815.99506,"end":816.395,"sentiment":"neutral","sentiment_score":0.027432970702648163}],"sentiment":"neutral","sentiment_score":0.087706022514877,"num_words":44,"start":791.185,"end":816.395},{"sentences":[{"text":"It's 15%.","start":816.395,"end":817.775,"sentiment":"neutral","sentiment_score":0.02610978949815035},{"text":"One five.","start":817.835,"end":818.655,"sentiment":"neutral","sentiment_score":0.022124798968434334},{"text":"So $79.95, that is your base or standard price.","start":822.95,"end":829.19,"sentiment":"neutral","sentiment_score":0.0535615591539277},{"text":"And then if we give you 15% discount, it will be, like, around $67.96.","start":829.19,"end":837.435,"sentiment":"neutral","sentiment_score":0.07896439864167146},{"text":"That's from September, October, November.","start":837.515,"end":841.775,"sentiment":"neutral","sentiment_score":0.058959415555000304}],"sentiment":"neutral","sentiment_score":0.061838183377403766,"num_words":32,"start":816.395,"end":841.775},{"sentences":[{"text":"And then from this December onwards, it will go back to the standard price, which is $79.95.","start":842.555,"end":851.37,"sentiment":"neutral","sentiment_score":0.041413563029731024},{"text":"Yeah.","start":853.13,"end":853.45,"sentiment":"neutral","sentiment_score":0.09578804671764374},{"text":"It's like we're giving you the special discounted for three months because you are previous customers of from Supa, and then you're just relocating to other address, and then we're just transferring your connection to NBN, something like that.","start":853.45,"end":869.755,"sentiment":"neutral","sentiment_score":0.15014293331366318},{"text":"It's like a freebie, 15% discount, one five.","start":869.755,"end":874.175,"sentiment":"neutral","sentiment_score":0.20229322649538517},{"text":"K?","start":874.235,"end":874.735,"sentiment":"neutral","sentiment_score":0.045569829642772675}],"sentiment":"neutral","sentiment_score":0.1260501311979059,"num_words":66,"start":842.555,"end":874.735},{"sentences":[{"text":"15%.","start":875.435,"end":876.315,"sentiment":"neutral","sentiment_score":0.06329900026321411},{"text":"And you will see it from your invoice from September, October, November.","start":876.315,"end":880.72003,"sentiment":"neutral","sentiment_score":0.06441393122076988},{"text":"So let me take note here.","start":880.86005,"end":882.96,"sentiment":"neutral","sentiment_score":0.019525670756896336},{"text":"Go ahead.","start":883.9,"end":884.64,"sentiment":"neutral","sentiment_score":-0.0037717465311288834},{"text":"You cut off.","start":885.34,"end":886.4,"sentiment":"neutral","sentiment_score":-0.09217646966377895}],"sentiment":"neutral","sentiment_score":0.02788947072500984,"num_words":24,"start":875.435,"end":886.4},{"sentences":[{"text":"Oh, okay.","start":908.87,"end":909.69,"sentiment":"neutral","sentiment_score":-0.024635729379951954},{"text":"Oh, yeah.","start":927.825,"end":928.22504,"sentiment":"neutral","sentiment_score":0.1714508756995201},{"text":"I understand that.","start":928.22504,"end":929.185,"sentiment":"neutral","sentiment_score":0.22954568763573965},{"text":"Thank you so much for being transparent.","start":929.185,"end":931.125,"sentiment":"positive","sentiment_score":0.5603303739002773},{"text":"We do understand, and we are committed to providing you the service which is suitable to what you need.","start":931.4,"end":937.58,"sentiment":"positive","sentiment_score":0.4272780355654265}],"sentiment":"positive","sentiment_score":0.39463220147246664,"num_words":33,"start":908.87,"end":937.58},{"sentences":[{"text":"Reason why, yeah, we can go ahead and try to activate your serve we will activate your service to NBN, and then our tech rep will help you to get connected using your super router because that's from us.","start":937.8,"end":952.615,"sentiment":"neutral","sentiment_score":0.2631446462220106},{"text":"Right?","start":952.615,"end":953.115,"sentiment":"neutral","sentiment_score":0.15503379702568054},{"text":"You you you got it from Airtel.","start":953.255,"end":955.195,"sentiment":"neutral","sentiment_score":0.09366484518562045},{"text":"Okay.","start":957.255,"end":957.755,"sentiment":"neutral","sentiment_score":0.14283296465873718},{"text":"Yeah.","start":974.65497,"end":974.89496,"sentiment":"neutral","sentiment_score":0.022341281175613403}],"sentiment":"neutral","sentiment_score":0.2293572073840365,"num_words":49,"start":937.8,"end":974.89496},{"sentences":[{"text":"I understand.","start":974.89496,"end":975.63495,"sentiment":"neutral","sentiment_score":-0.02128923498094082},{"text":"So so you would like to cancel the Supa services to your current address on August 25.","start":975.935,"end":984.01495,"sentiment":"neutral","sentiment_score":-0.13902322904152029},{"text":"Right?","start":984.01495,"end":984.51495,"sentiment":"neutral","sentiment_score":-0.010264400392770767},{"text":"And then service.","start":985.77496,"end":988.08,"sentiment":"neutral","sentiment_score":0.01649891771376133},{"text":"And then when you would like to activate your NBN?","start":988.22003,"end":991.68,"sentiment":"neutral","sentiment_score":0.02265919204801321}],"sentiment":"neutral","sentiment_score":-0.06485300274057822,"num_words":33,"start":974.89496,"end":991.68},{"sentences":[{"text":"Same day as well.","start":994.7,"end":995.9,"sentiment":"neutral","sentiment_score":0.05458650551736355},{"text":"Okay.","start":995.9,"end":996.4,"sentiment":"neutral","sentiment_score":0.04529711231589317},{"text":"Same day.","start":996.62,"end":997.44,"sentiment":"neutral","sentiment_score":0.05183597095310688},{"text":"NBN.","start":998.22003,"end":998.72003,"sentiment":"neutral","sentiment_score":0.019434265792369843},{"text":"And then may I have your new address, please?","start":999.705,"end":1002.685,"sentiment":"neutral","sentiment_score":0.0007750551319784588}],"sentiment":"neutral","sentiment_score":0.02316028460421983,"num_words":17,"start":994.7,"end":1002.685},{"sentences":[{"text":"Sure.","start":1005.86505,"end":1006.34503,"sentiment":"neutral","sentiment_score":0.05511770397424698},{"text":"No rush.","start":1006.34503,"end":1007.085,"sentiment":"neutral","sentiment_score":-0.01718682050704956},{"text":"Oh, yeah.","start":1009.385,"end":1009.78503,"sentiment":"neutral","sentiment_score":0.20597531646490097},{"text":"I can hear her her angelic voice.","start":1009.78503,"end":1012.36505,"sentiment":"neutral","sentiment_score":0.30471119710377287},{"text":"Oh, you cut off.","start":1040.2649,"end":1040.985,"sentiment":"neutral","sentiment_score":-0.12969064712524414}],"sentiment":"neutral","sentiment_score":0.12793190544471145,"num_words":16,"start":1005.86505,"end":1040.985},{"sentences":[{"text":"I just heard one.","start":1040.985,"end":1042.445,"sentiment":"neutral","sentiment_score":-0.0737980417907238},{"text":"Polybar.","start":1045.53,"end":1046.03,"sentiment":"neutral","sentiment_score":-0.011260914616286756},{"text":"Mm-mm.","start":1055.2101,"end":1055.7101,"sentiment":"neutral","sentiment_score":-0.003849380183964968},{"text":"Mm-mm.","start":1057.2101,"end":1057.7101,"sentiment":"neutral","sentiment_score":0.0010242641437798738},{"text":"Mm-mm.","start":1061.505,"end":1062.005,"sentiment":"neutral","sentiment_score":0.0061141690239310265}],"sentiment":"neutral","sentiment_score":-0.0378955035994295,"num_words":8,"start":1040.985,"end":1062.005},{"sentences":[{"text":"And do you have any unit number after one caliber?","start":1070.8,"end":1075.62,"sentiment":"neutral","sentiment_score":-0.010669802967458963},{"text":"Oh, okay.","start":1078.8,"end":1079.7001,"sentiment":"neutral","sentiment_score":0.01655495911836624},{"text":"So it's direct like this, One caliber.","start":1080.48,"end":1083.8351,"sentiment":"neutral","sentiment_score":0.016520949280155555},{"text":"Okay.","start":1084.295,"end":1084.795,"sentiment":"neutral","sentiment_score":0.01978381909430027},{"text":"Crescent Isabella, please.","start":1086.6951,"end":1088.635,"sentiment":"neutral","sentiment_score":0.02264326314131419}],"sentiment":"neutral","sentiment_score":0.005642267045281504,"num_words":23,"start":1070.8,"end":1088.635},{"sentences":[{"text":"Act 2905.","start":1088.855,"end":1091.415,"sentiment":"neutral","sentiment_score":0.014203038532286882},{"text":"Okay.","start":1091.415,"end":1091.915,"sentiment":"neutral","sentiment_score":0.07748140394687653},{"text":"I got it.","start":1092.135,"end":1093.015,"sentiment":"neutral","sentiment_score":0.13183888047933578},{"text":"So I will endorse this to our tech rep, and then we'll update you.","start":1093.015,"end":1098.6,"sentiment":"neutral","sentiment_score":0.13962514751723834},{"text":"Okay?","start":1098.6,"end":1099.08,"sentiment":"neutral","sentiment_score":0.0988704264163971}],"sentiment":"neutral","sentiment_score":0.12166793400510437,"num_words":21,"start":1088.855,"end":1099.08},{"sentences":[{"text":"They also check this just to make sure that it's serviceable by NBN.","start":1099.08,"end":1104.22,"sentiment":"neutral","sentiment_score":0.07526501526053135},{"text":"Alright.","start":1106.12,"end":1106.52,"sentiment":"neutral","sentiment_score":0.17724701762199402},{"text":"And then I'll keep you posted.","start":1106.52,"end":1108.46,"sentiment":"neutral","sentiment_score":0.2188215454419454},{"text":"Anyway, today is the eighteenth, so we still have time.","start":1110.625,"end":1113.445,"sentiment":"neutral","sentiment_score":0.08726368807256221},{"text":"But I'll I'll ensure that this will be double checked by our tech.","start":1114.065,"end":1120.165,"sentiment":"neutral","sentiment_score":0.02242487224821861}],"sentiment":"neutral","sentiment_score":0.08448329554914041,"num_words":43,"start":1099.08,"end":1120.165},{"sentences":[{"text":"In that way, everything will take into place once we start canceling the service to Supa and activating to NBN.","start":1120.465,"end":1128.15,"sentiment":"neutral","sentiment_score":0.08480229426641017},{"text":"They will confirm this.","start":1128.37,"end":1130.37,"sentiment":"neutral","sentiment_score":0.20114682242274284},{"text":"It's really serviceable.","start":1130.37,"end":1131.5901,"sentiment":"positive","sentiment_score":0.6301876902580261},{"text":"Okay?","start":1131.81,"end":1132.31,"sentiment":"positive","sentiment_score":0.3780977725982666},{"text":"Alright.","start":1134.169,"end":1134.4889,"sentiment":"positive","sentiment_score":0.6007784605026245}],"sentiment":"neutral","sentiment_score":0.18517491306531533,"num_words":29,"start":1120.465,"end":1134.4889},{"sentences":[{"text":"Thank you so much, and please be safe, both of you, your daughter.","start":1134.4889,"end":1138.4089,"sentiment":"positive","sentiment_score":0.7548495072584885},{"text":"Have a good one.","start":1138.4089,"end":1139.4689,"sentiment":"positive","sentiment_score":0.5450164992362261}],"sentiment":"positive","sentiment_score":0.7054770347826621,"num_words":17,"start":1134.4889,"end":1139.4689}]}}]},{"alternatives":[{"transcript":"Yeah. Hello. How are you? This is Rajvinder. Yeah. I'm possible. So, yeah, today my inquiry is regarding my Internet space. So I want to discontinue because I I'm going to move my house. My name is Rajvindakov, and my date of birth is 08/14/1993. So what like, identification, like, my license? So, yeah, my license number is, like, 5434561. Yes. Sure. Yes. Yep. It's a August 25. '20 fifth August. Yeah. Because no one told me there's a thirty eight days notice. Yeah. Because when I, like, continue this service, they just told me there's a twelve month contract period. After that, nothing. But there is only super network, but I don't think so. And there there is a NBN, not a super super network. So yeah. Yeah. Yeah. But yeah. But this speed is very low. Like, whenever I'm download anything, like, it's very hard for me to download that thing. Sometimes there's a no connection as well. So yeah. Yes. Yep. Okay. So when I go to yeah. Okay. So if I go to NBN, so the speed is good after that with NBN? Yes. Okay. Yeah. Yeah. Just Facebook, WhatsApp, Instagram, but it's not uploading. Sometime my Wi Fi is not working. At that time, I need to turn on my mobile data. So I'm just most of the time, I'm using my mobile data. So Superhardware is not that much. Yeah. Only we are watching movies in the TV. Otherwise, we are not using because it's not working for Instagram and WhatsApp, Facebook. Yep. Oh, okay. For for that one, I need to buy new model or the whatever I have for the superlens, that is fine. Yes. Yes. Okay. For with NBN. Yes. Yep. So, like, if that modem is not working, the after that, you are going to provide us a new m v NBN modem? Like, let's suppose if it's modem not working. You you already provide me before because I pay $3,300 something dollar for that modem. Yeah. Yeah. But I yes. Yeah. Before yeah. Before also, I did not get anything free. I spent $300. That time also. Yeah. Okay. If I go with the NBN, still there is a twelve month contact again or no? There's a no contact because I'm already previous customer? Okay. This is not a contact. Okay. Okay. Let's start this one here. Okay. So yeah. I'm just same money, like, I need to pay $79? Same? Okay. After 50% discount, how many for three months? Like, oh, okay. So how much after 1515%? Hello? Oh, okay. Okay. Okay. Okay. Yeah. Yeah. Yeah. But if I need to buy a new NBN, then I'm going to disconnect. So after that, I'm not going to do any plan because I'm not not going to spend the $1.93 something dollar for modem. Because I already have a belong modem with me, So I used that two years before because that time in where I live now, they only use the SuperNet. So that's why I I already have a belong modem. But if my NBN is a that that outreach not possible, I'm not going to spend money. That time, I'm going to disconnect because I already have a belong, so I'm going to connect with our belong services after that. So, yeah, I'm just telling truth to you. Yeah. So so just to also make a note, if my NBN is not working, that time just I already give the notice as well. Like, I'm going to disconnect. But if that is working, that's good. Yeah. Same day, August 25. Hello? Yes. Sorry. Just give me one minute. Actually, I'm here to pick up my daughter. Thank you. So I'm gonna Yes. My new dress is one Polyburg. Yeah. One Polyburg, k sorry. C o, double l, Y B U R L, and then Cresent, c R E c E n T, then Isabella Plains, a City 2905. No. No. There's a house. That is a house. Only one Yeah. Yeah. Yep. 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Hello. How are you? This is Rajvinder. Yeah.\n\nI'm possible. So, yeah, today my inquiry is regarding my Internet space. So I want to discontinue because I I'm going to move my house. My name is Rajvindakov, and my date of birth is 08/14/1993. So what like, identification, like, my license?\n\nSo, yeah, my license number is, like, 5434561. Yes. Sure. Yes. Yep.\n\nIt's a August 25. '20 fifth August. Yeah. Because no one told me there's a thirty eight days notice. Yeah.\n\nBecause when I, like, continue this service, they just told me there's a twelve month contract period. After that, nothing. But there is only super network, but I don't think so. And there there is a NBN, not a super super network. So yeah.\n\nYeah. Yeah. But yeah. But this speed is very low. Like, whenever I'm download anything, like, it's very hard for me to download that thing.\n\nSometimes there's a no connection as well. So yeah. Yes. Yep. Okay.\n\nSo when I go to yeah. Okay. So if I go to NBN, so the speed is good after that with NBN? Yes. Okay.\n\nYeah. Yeah. Just Facebook, WhatsApp, Instagram, but it's not uploading. Sometime my Wi Fi is not working. At that time, I need to turn on my mobile data.\n\nSo I'm just most of the time, I'm using my mobile data. So Superhardware is not that much. Yeah. Only we are watching movies in the TV. Otherwise, we are not using because it's not working for Instagram and WhatsApp, Facebook.\n\nYep. Oh, okay. For for that one, I need to buy new model or the whatever I have for the superlens, that is fine. Yes. Yes.\n\nOkay. For with NBN. Yes. Yep. So, like, if that modem is not working, the after that, you are going to provide us a new m v NBN modem?\n\nLike, let's suppose if it's modem not working. You you already provide me before because I pay $3,300 something dollar for that modem. Yeah. Yeah. But I yes.\n\nYeah. Before yeah. Before also, I did not get anything free. I spent $300. That time also.\n\nYeah. Okay. If I go with the NBN, still there is a twelve month contact again or no? There's a no contact because I'm already previous customer? Okay.\n\nThis is not a contact. Okay. Okay. Let's start this one here. Okay.\n\nSo yeah. I'm just same money, like, I need to pay $79? Same? Okay. After 50% discount, how many for three months?\n\nLike, oh, okay. So how much after 1515%? Hello? Oh, okay. Okay.\n\nOkay. Okay. Yeah. Yeah. Yeah.\n\nBut if I need to buy a new NBN, then I'm going to disconnect. So after that, I'm not going to do any plan because I'm not not going to spend the $1.93 something dollar for modem. Because I already have a belong modem with me, So I used that two years before because that time in where I live now, they only use the SuperNet. So that's why I I already have a belong modem. But if my NBN is a that that outreach not possible, I'm not going to spend money.\n\nThat time, I'm going to disconnect because I already have a belong, so I'm going to connect with our belong services after that. So, yeah, I'm just telling truth to you. Yeah. So so just to also make a note, if my NBN is not working, that time just I already give the notice as well. Like, I'm going to disconnect.\n\nBut if that is working, that's good. Yeah. Same day, August 25. Hello? Yes.\n\nSorry. Just give me one minute. Actually, I'm here to pick up my daughter. Thank you. So I'm gonna Yes.\n\nMy new dress is one Polyburg. Yeah. One Polyburg, k sorry. C o, double l, Y B U R L, and then Cresent, c R E c E n T, then Isabella Plains, a City 2905. No.\n\nNo. There's a house. That is a house. Only one Yeah. Yeah.\n\nYep. Yeah.","paragraphs":[{"sentences":[{"text":"Yeah.","start":6.0,"end":6.24,"sentiment":"neutral","sentiment_score":0.08693578839302063},{"text":"Hello.","start":6.24,"end":6.56,"sentiment":"neutral","sentiment_score":0.10850420594215392},{"text":"How are you?","start":6.56,"end":7.12,"sentiment":"neutral","sentiment_score":0.11686488737662633},{"text":"This is Rajvinder.","start":7.12,"end":7.94,"sentiment":"neutral","sentiment_score":0.11233576387166977},{"text":"Yeah.","start":13.915,"end":14.315001,"sentiment":"neutral","sentiment_score":0.059568434953689575}],"sentiment":"neutral","sentiment_score":0.10473448700375027,"num_words":9,"start":6.0,"end":14.315001},{"sentences":[{"text":"I'm possible.","start":14.315001,"end":15.135,"sentiment":"neutral","sentiment_score":0.03425183892250061},{"text":"So, yeah, today my inquiry is regarding my Internet space.","start":15.515,"end":19.435001,"sentiment":"neutral","sentiment_score":-0.05875772051513195},{"text":"So I want to discontinue 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August.","start":216.195,"end":217.395,"sentiment":"neutral","sentiment_score":-0.005771998160829146},{"text":"Yeah.","start":217.395,"end":217.795,"sentiment":"neutral","sentiment_score":-0.044203970581293106},{"text":"Because no one told me there's a thirty eight days notice.","start":217.795,"end":220.535,"sentiment":"neutral","sentiment_score":-0.1649705550887368},{"text":"Yeah.","start":220.73,"end":221.04999,"sentiment":"neutral","sentiment_score":0.0370468907058239}],"sentiment":"neutral","sentiment_score":-0.0942906936397776,"num_words":20,"start":209.795,"end":221.04999},{"sentences":[{"text":"Because when I, like, continue this service, they just told me there's a twelve month contract period.","start":221.04999,"end":228.51,"sentiment":"neutral","sentiment_score":-0.06414119132301387},{"text":"After that, nothing.","start":228.56999,"end":229.70999,"sentiment":"neutral","sentiment_score":-0.14720461765925089},{"text":"But there is only super network, but I don't think so.","start":266.32498,"end":269.445,"sentiment":"neutral","sentiment_score":-0.12372899902137843},{"text":"And there there is a NBN, not a super super network.","start":269.445,"end":273.305,"sentiment":"neutral","sentiment_score":-0.03414594754576683},{"text":"So yeah.","start":273.60498,"end":274.745,"sentiment":"neutral","sentiment_score":0.14840659499168396}],"sentiment":"neutral","sentiment_score":-0.06754148472100496,"num_words":44,"start":221.04999,"end":274.745},{"sentences":[{"text":"Yeah.","start":318.015,"end":318.515,"sentiment":"neutral","sentiment_score":0.08889525383710861},{"text":"Yeah.","start":329.935,"end":330.255,"sentiment":"neutral","sentiment_score":0.003834743052721024},{"text":"But yeah.","start":330.255,"end":332.31,"sentiment":"neutral","sentiment_score":-0.09370261430740356},{"text":"But this speed is very low.","start":332.31,"end":333.99,"sentiment":"neutral","sentiment_score":-0.31019997348388034},{"text":"Like, whenever I'm download anything, like, it's very hard for me to download that thing.","start":333.99,"end":339.37,"sentiment":"negative","sentiment_score":-0.40155280828475953}],"sentiment":"neutral","sentiment_score":-0.3191666878759861,"num_words":25,"start":318.015,"end":339.37},{"sentences":[{"text":"Sometimes there's a no connection as well.","start":339.43,"end":341.84998,"sentiment":"negative","sentiment_score":-0.3617039237703596},{"text":"So yeah.","start":342.62997,"end":343.86,"sentiment":"neutral","sentiment_score":-0.03262525796890259},{"text":"Yes.","start":350.495,"end":350.995,"sentiment":"neutral","sentiment_score":0.22291770577430725},{"text":"Yep.","start":354.415,"end":354.915,"sentiment":"neutral","sentiment_score":0.06081496179103851},{"text":"Okay.","start":381.645,"end":382.04498,"sentiment":"neutral","sentiment_score":0.08434092253446579}],"sentiment":"neutral","sentiment_score":-0.18575869935254255,"num_words":12,"start":339.43,"end":382.04498},{"sentences":[{"text":"So when I go to yeah.","start":382.04498,"end":385.72498,"sentiment":"neutral","sentiment_score":0.04401356944193443},{"text":"Okay.","start":385.72498,"end":386.125,"sentiment":"neutral","sentiment_score":0.1214999184012413},{"text":"So if I go to NBN, so the speed is good after that with NBN?","start":386.125,"end":391.77002,"sentiment":"neutral","sentiment_score":0.2703651338815689},{"text":"Yes.","start":411.655,"end":411.815,"sentiment":"neutral","sentiment_score":0.12808887660503387},{"text":"Okay.","start":411.815,"end":412.315,"sentiment":"neutral","sentiment_score":0.1020505428314209}],"sentiment":"neutral","sentiment_score":0.19463324011303484,"num_words":24,"start":382.04498,"end":412.315},{"sentences":[{"text":"Yeah.","start":418.34998,"end":418.84998,"sentiment":"neutral","sentiment_score":0.0023752525448799133},{"text":"Yeah.","start":451.38998,"end":451.63,"sentiment":"neutral","sentiment_score":-0.01911134272813797},{"text":"Just Facebook, WhatsApp, Instagram, but it's not uploading.","start":451.63,"end":455.00998,"sentiment":"neutral","sentiment_score":-0.08245216682553291},{"text":"Sometime my Wi Fi is not working.","start":455.06998,"end":457.65,"sentiment":"neutral","sentiment_score":-0.2551388974700655},{"text":"At that time, I need to turn on my mobile data.","start":457.71,"end":461.425,"sentiment":"neutral","sentiment_score":-0.21038454229181464}],"sentiment":"neutral","sentiment_score":-0.1705912740102836,"num_words":28,"start":418.34998,"end":461.425},{"sentences":[{"text":"So I'm just most of the time, I'm using my mobile data.","start":461.425,"end":464.885,"sentiment":"neutral","sentiment_score":-0.1283208324263493},{"text":"So Superhardware is not that much.","start":464.945,"end":466.865,"sentiment":"neutral","sentiment_score":-0.23408507307370505},{"text":"Yeah.","start":466.865,"end":467.105,"sentiment":"neutral","sentiment_score":-0.06355153024196625},{"text":"Only we are watching movies in the TV.","start":467.105,"end":469.745,"sentiment":"neutral","sentiment_score":-0.10618826933205128},{"text":"Otherwise, we are not using because it's not working for Instagram and WhatsApp, Facebook.","start":469.745,"end":474.725,"sentiment":"neutral","sentiment_score":-0.18229849636554718}],"sentiment":"neutral","sentiment_score":-0.15633163564815755,"num_words":41,"start":461.425,"end":474.725},{"sentences":[{"text":"Yep.","start":502.17,"end":502.67,"sentiment":"neutral","sentiment_score":0.11874519288539886},{"text":"Oh, okay.","start":510.89,"end":512.19,"sentiment":"neutral","sentiment_score":0.10691532492637634},{"text":"For for that one, I need to buy new model or the whatever I have for the superlens, that is fine.","start":512.49,"end":519.305,"sentiment":"neutral","sentiment_score":0.04483804904988834},{"text":"Yes.","start":524.96497,"end":525.46497,"sentiment":"neutral","sentiment_score":0.10605039447546004},{"text":"Yes.","start":525.845,"end":526.345,"sentiment":"neutral","sentiment_score":0.09945572912693024}],"sentiment":"neutral","sentiment_score":0.05691080755339219,"num_words":26,"start":502.17,"end":526.345},{"sentences":[{"text":"Okay.","start":541.66,"end":542.06,"sentiment":"neutral","sentiment_score":0.07912256568670273},{"text":"For with NBN.","start":542.06,"end":543.36,"sentiment":"neutral","sentiment_score":0.036075606321295105},{"text":"Yes.","start":588.815,"end":589.315,"sentiment":"neutral","sentiment_score":0.12263421714305878},{"text":"Yep.","start":603.435,"end":603.935,"sentiment":"neutral","sentiment_score":0.03864654153585434},{"text":"So, like, if that modem is not working, the after that, you are going to provide us a new m v NBN modem?","start":609.03503,"end":615.85504,"sentiment":"neutral","sentiment_score":-0.08615578719131324}],"sentiment":"neutral","sentiment_score":-0.056308722830024256,"num_words":29,"start":541.66,"end":615.85504},{"sentences":[{"text":"Like, let's suppose if it's modem not working.","start":616.2,"end":618.44,"sentiment":"neutral","sentiment_score":-0.089190773665905},{"text":"You you already provide me before because I pay $3,300 something dollar for that modem.","start":618.44,"end":624.46,"sentiment":"neutral","sentiment_score":-0.12102681249380112},{"text":"Yeah.","start":624.68,"end":625.18,"sentiment":"neutral","sentiment_score":-0.004867637529969215},{"text":"Yeah.","start":641.605,"end":642.105,"sentiment":"neutral","sentiment_score":-0.02191588655114174},{"text":"But I yes.","start":642.56494,"end":643.94495,"sentiment":"neutral","sentiment_score":-0.018978469694654148}],"sentiment":"neutral","sentiment_score":-0.09330883249640465,"num_words":28,"start":616.2,"end":643.94495},{"sentences":[{"text":"Yeah.","start":665.305,"end":665.705,"sentiment":"neutral","sentiment_score":0.07610663771629333},{"text":"Before yeah.","start":665.705,"end":667.625,"sentiment":"neutral","sentiment_score":-0.021229781210422516},{"text":"Before also, I did not get anything free.","start":667.625,"end":670.02496,"sentiment":"neutral","sentiment_score":-0.18859750404953957},{"text":"I spent $300.","start":670.02496,"end":671.725,"sentiment":"neutral","sentiment_score":-0.19958115120728812},{"text":"That time also.","start":672.105,"end":673.165,"sentiment":"neutral","sentiment_score":-0.06088241872688135}],"sentiment":"neutral","sentiment_score":-0.1327366862884339,"num_words":17,"start":665.305,"end":673.165},{"sentences":[{"text":"Yeah.","start":673.225,"end":673.725,"sentiment":"neutral","sentiment_score":0.018921425566077232},{"text":"Okay.","start":702.75,"end":703.25,"sentiment":"neutral","sentiment_score":0.024619894102215767},{"text":"If I go with the NBN, still there is a twelve month contact again or no?","start":705.23,"end":709.79,"sentiment":"neutral","sentiment_score":-0.006496809495729394},{"text":"There's a no contact because I'm already previous customer?","start":709.79,"end":714.20996,"sentiment":"neutral","sentiment_score":-0.09710833926995595},{"text":"Okay.","start":724.155,"end":724.47504,"sentiment":"neutral","sentiment_score":-0.00877411663532257}],"sentiment":"neutral","sentiment_score":-0.033684171511725126,"num_words":28,"start":673.225,"end":724.47504},{"sentences":[{"text":"This is not a contact.","start":724.47504,"end":725.85504,"sentiment":"neutral","sentiment_score":-0.03508379608392716},{"text":"Okay.","start":725.91504,"end":726.41504,"sentiment":"neutral","sentiment_score":0.02569573745131493},{"text":"Okay.","start":752.605,"end":752.925,"sentiment":"neutral","sentiment_score":0.004525994881987572},{"text":"Let's start this one here.","start":752.925,"end":754.705,"sentiment":"neutral","sentiment_score":-0.09084881395101548},{"text":"Okay.","start":757.45,"end":757.95,"sentiment":"neutral","sentiment_score":-0.005017314106225967}],"sentiment":"neutral","sentiment_score":-0.04649681784212589,"num_words":13,"start":724.47504,"end":757.95},{"sentences":[{"text":"So yeah.","start":758.17,"end":758.97,"sentiment":"neutral","sentiment_score":0.005246136337518691},{"text":"I'm just same money, like, I need to pay $79?","start":758.97,"end":762.97,"sentiment":"neutral","sentiment_score":0.008910005073994398},{"text":"Same?","start":762.97,"end":763.47,"sentiment":"neutral","sentiment_score":0.027214933186769485},{"text":"Okay.","start":809.85504,"end":810.335,"sentiment":"neutral","sentiment_score":0.04779648780822754},{"text":"After 50% discount, how many for three months?","start":810.335,"end":814.015,"sentiment":"neutral","sentiment_score":0.038757762871682644}],"sentiment":"neutral","sentiment_score":0.022030265790156343,"num_words":22,"start":758.17,"end":814.015},{"sentences":[{"text":"Like, oh, okay.","start":814.015,"end":819.39,"sentiment":"neutral","sentiment_score":0.02299829324086507},{"text":"So how much after 1515%?","start":819.39,"end":821.89,"sentiment":"neutral","sentiment_score":0.013132204301655293},{"text":"Hello?","start":842.965,"end":843.465,"sentiment":"neutral","sentiment_score":0.032783158123493195},{"text":"Oh, okay.","start":852.01,"end":852.57,"sentiment":"neutral","sentiment_score":0.06216360628604889},{"text":"Okay.","start":852.57,"end":852.81,"sentiment":"neutral","sentiment_score":0.05247857049107552}],"sentiment":"neutral","sentiment_score":0.028687070201461513,"num_words":12,"start":814.015,"end":852.81},{"sentences":[{"text":"Okay.","start":852.81,"end":853.05005,"sentiment":"neutral","sentiment_score":0.06104651093482971},{"text":"Okay.","start":853.05005,"end":853.53,"sentiment":"neutral","sentiment_score":0.079164519906044},{"text":"Yeah.","start":853.53,"end":854.03,"sentiment":"neutral","sentiment_score":0.10340462625026704},{"text":"Yeah.","start":886.12,"end":886.62,"sentiment":"neutral","sentiment_score":-0.051987387239933014},{"text":"Yeah.","start":887.16,"end":887.295,"sentiment":"neutral","sentiment_score":-0.061249494552612305}],"sentiment":"neutral","sentiment_score":0.026075755059719086,"num_words":5,"start":852.81,"end":887.295},{"sentences":[{"text":"But if I need to buy a new NBN, then I'm going to disconnect.","start":888.65497,"end":892.495,"sentiment":"neutral","sentiment_score":-0.17772930594427244},{"text":"So after that, I'm not going to do any plan because I'm not not going to spend the $1.93 something dollar for modem.","start":892.495,"end":898.51495,"sentiment":"neutral","sentiment_score":-0.26211088507071784},{"text":"Because I already have a belong modem with me, So I used that two years before because that time in where I live now, they only use the SuperNet.","start":898.65497,"end":907.82,"sentiment":"neutral","sentiment_score":-0.09559497250051334},{"text":"So that's why I I already have a belong modem.","start":908.12,"end":911.96,"sentiment":"neutral","sentiment_score":-0.04505027458071709},{"text":"But if my NBN is a that that outreach not possible, I'm not going to spend money.","start":911.96,"end":917.545,"sentiment":"neutral","sentiment_score":-0.16577807397526853}],"sentiment":"neutral","sentiment_score":-0.15653489081449407,"num_words":93,"start":888.65497,"end":917.545},{"sentences":[{"text":"That time, I'm going to disconnect because I already have a belong, so I'm going to connect with our belong services after that.","start":917.545,"end":925.22504,"sentiment":"neutral","sentiment_score":-0.0639099849630957},{"text":"So, yeah, I'm just telling truth to you.","start":925.22504,"end":927.72504,"sentiment":"neutral","sentiment_score":0.06242946069687605},{"text":"Yeah.","start":955.995,"end":956.495,"sentiment":"neutral","sentiment_score":0.13988128304481506},{"text":"So so just to also make a note, if my NBN is not working, that time just I already give the notice as well.","start":959.115,"end":969.83,"sentiment":"neutral","sentiment_score":-0.030650766876836617},{"text":"Like, I'm going to disconnect.","start":969.83,"end":971.37,"sentiment":"neutral","sentiment_score":-0.07985009402036666}],"sentiment":"neutral","sentiment_score":-0.032221009191430984,"num_words":61,"start":917.545,"end":971.37},{"sentences":[{"text":"But if that is working, that's good.","start":971.51,"end":973.53,"sentiment":"neutral","sentiment_score":0.23327975613730295},{"text":"Yeah.","start":984.79504,"end":985.29504,"sentiment":"neutral","sentiment_score":0.023934364318847656},{"text":"Same day, August 25.","start":992.79004,"end":994.65,"sentiment":"neutral","sentiment_score":0.025308127515017986},{"text":"Hello?","start":996.43005,"end":996.93005,"sentiment":"neutral","sentiment_score":0.034609079360961914},{"text":"Yes.","start":998.71,"end":999.11005,"sentiment":"neutral","sentiment_score":0.02834358811378479}],"sentiment":"neutral","sentiment_score":0.1300769882010562,"num_words":14,"start":971.51,"end":999.11005},{"sentences":[{"text":"Sorry.","start":999.11005,"end":999.61005,"sentiment":"neutral","sentiment_score":-0.029577484354376793},{"text":"Just give me one minute.","start":1003.75,"end":1005.61005,"sentiment":"neutral","sentiment_score":0.0019730195403099065},{"text":"Actually, I'm here to pick up my daughter.","start":1006.355,"end":1008.77496,"sentiment":"neutral","sentiment_score":0.045526787638664246},{"text":"Thank you.","start":1016.915,"end":1017.735,"sentiment":"positive","sentiment_score":0.4244978725910187},{"text":"So I'm gonna Yes.","start":1025.11,"end":1032.5701,"sentiment":"neutral","sentiment_score":0.08404888771474361}],"sentiment":"neutral","sentiment_score":0.07648466052487493,"num_words":20,"start":999.11005,"end":1032.5701},{"sentences":[{"text":"My new dress is one Polyburg.","start":1035.305,"end":1038.285,"sentiment":"neutral","sentiment_score":0.0653279988716046},{"text":"Yeah.","start":1042.905,"end":1043.225,"sentiment":"neutral","sentiment_score":0.002831912599503994},{"text":"One Polyburg, k sorry.","start":1043.225,"end":1046.445,"sentiment":"neutral","sentiment_score":-0.010534691740758717},{"text":"C o, double l, Y B U R L, and then Cresent, c R E c E n T, then Isabella Plains, a City 2905.","start":1046.745,"end":1068.925,"sentiment":"neutral","sentiment_score":-0.000905456431210041},{"text":"No.","start":1076.1051,"end":1076.265,"sentiment":"neutral","sentiment_score":-0.11855589598417282}],"sentiment":"neutral","sentiment_score":0.005715373840585754,"num_words":37,"start":1035.305,"end":1076.265},{"sentences":[{"text":"No.","start":1076.265,"end":1076.5851,"sentiment":"neutral","sentiment_score":-0.1400459110736847},{"text":"There's a house.","start":1076.5851,"end":1077.4651,"sentiment":"neutral","sentiment_score":-0.1228645493586858},{"text":"That is a house.","start":1077.4651,"end":1078.29,"sentiment":"neutral","sentiment_score":-0.0779171846807003},{"text":"Only one Yeah.","start":1078.37,"end":1083.5901,"sentiment":"neutral","sentiment_score":-0.03201574335495631},{"text":"Yeah.","start":1105.025,"end":1105.525,"sentiment":"neutral","sentiment_score":0.13039949536323547}],"sentiment":"neutral","sentiment_score":-0.06549633604784806,"num_words":12,"start":1076.265,"end":1105.525},{"sentences":[{"text":"Yep.","start":1109.56,"end":1110.06,"sentiment":"neutral","sentiment_score":0.16248750686645508},{"text":"Yeah.","start":1114.04,"end":1114.54,"sentiment":"neutral","sentiment_score":0.1004299744963646}],"sentiment":"neutral","sentiment_score":0.13145874068140984,"num_words":2,"start":1109.56,"end":1114.54}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. This is Melissa, Airtel accounts. How may I help you today?\n\nChannel 1: Yeah. Hello. How are you? This is Rajvinder.\n\nChannel 0: Hi. I'm good. Thank you for asking. How about yourself?\n\nChannel 1: Yeah. I'm possible. So, yeah, today my inquiry is regarding my Internet space. So I want to discontinue because I I'm going to move my house.\n\nChannel 0: Oh, I'm so sorry to hear about that. But thank you so much for letting us know. I'm here to assist you in processing this request. May I have your full name and your date of birth, please?\n\nChannel 1: My name is Rajvindakov,\n\nChannel 0: Mm-mm.\n\nChannel 1: and my date of birth is 08/14/1993.\n\nChannel 0: Okay. Thank you so much. And how about the identification number that you provided? Because we would like to make sure that the request is valid. Reason why we have to ask this information.\n\nChannel 1: So what like, identification, like, my license?\n\nChannel 0: It might be if you provided your typically, our customers are providing their license number, ID, or passport, something like that. But I believe this is like an license ID number. Could you try, please, so we can match?\n\nChannel 1: So, yeah, my license number is, like, 5434561.\n\nChannel 0: Okay. That's perfect. Thank you so much. And if you could give me a minute or two, miss Rachman, I will just review your account here. Okay?\n\nSo\n\nChannel 1: Yes.\n\nChannel 0: we can\n\nChannel 1: Sure.\n\nChannel 0: sort this out. Thank you so much. Stay on the line, please.\n\nChannel 1: Yes.\n\nChannel 0: Thank you so much for patiently waiting on the line, miss Carr.\n\nChannel 1: Yep.\n\nChannel 0: Alright. So I was able to review your account in here. And then, basically, our canceling policy or cancellation service process is like what you are doing, giving us a call. And then asides with providing a thirty days notice, if if the contract is fulfilled, so good thing that I do see in here that your contract has been fulfilled, what we need to comply then is the thirty days notice. If I may ask, when are you moving out from this premises?\n\nChannel 1: It's a August 25.\n\nChannel 0: August 25. Okay. Let me just\n\nChannel 1: '20\n\nChannel 0: put in\n\nChannel 1: fifth\n\nChannel 0: here.\n\nChannel 1: August. Yeah. Because no one told me there's a thirty eight days notice. Yeah. Because when I, like, continue this service, they just told me there's a twelve month contract period.\n\nAfter that, nothing.\n\nChannel 0: Mm-mm. Oh, yeah. That's right. It's a contract that you already fulfilled. However, the thirty days notice policy was indicated from the critical information summary from the site and then the document that was uploaded to your customer portal the time that you signed up.\n\nAnd to your new premises because what we can do is we can go ahead and also activate your connection to your new address. In that way, you don't need to explore other ISP and then pay a connection fee, start a new account, something like that.\n\nChannel 1: But there is only super network, but I don't think so. And there there is a NBN, not a super super network. So\n\nChannel 0: Oh, yeah. We\n\nChannel 1: yeah.\n\nChannel 0: provide NBN as well. Asides with Supa Network, miss Kaur, we also provide services under NBN Network, Cleanham Network, Gigapie, Opticom, Digitech. We have a lot of partner networks that we can provide you the services. In that way, you you don't need to apply a new account, and then you have to pay connection fee and and on so forth and so forth. So if you would like, I can get your new address, and then I will endorse to our tech team.\n\nThey can check. If it's serviceable, would you like to get the same speed? Because I'm showing here your speed is 50 Mbps for Supa network.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Because for MBN, I'm showing here, they also provide, the same speed, and let me check if the price is also the same.\n\nChannel 1: Yeah.\n\nChannel 0: So, technically,\n\nChannel 1: But\n\nChannel 0: the\n\nChannel 1: yeah. But this speed is very low. Like, whenever I'm download anything, like, it's very hard for me to download that thing. Sometimes there's a no connection as well. So\n\nChannel 0: yeah. So\n\nChannel 1: yeah.\n\nChannel 0: since you are already moving out, we can move on from Shupa network services. We can\n\nChannel 1: Yes.\n\nChannel 0: go ahead and check the NBN because this\n\nChannel 1: Yep.\n\nChannel 0: is a different network. Maybe maybe it will work on your new premises and then we can tell. Right? And then if you would like, if your services if your address is really NBN, the NBN 50 MBPS is $79.95, and then we can extend or provide you another 15% discount for your first three months to your new premises.\n\nChannel 1: Okay.\n\nChannel 0: Because you\n\nChannel 1: So\n\nChannel 0: are a\n\nChannel 1: when\n\nChannel 0: your\n\nChannel 1: I go\n\nChannel 0: previous\n\nChannel 1: to\n\nChannel 0: customer.\n\nChannel 1: yeah. Okay. So if I go to NBN, so the speed is good after that with NBN?\n\nChannel 0: Yeah. Because here in Australia, each premises, each address has your visible network. Like, for example, your address where you are currently living, it's Supa Network. So we are getting services from Supa Network. Right?\n\nChannel 1: Yes.\n\nChannel 0: So\n\nChannel 1: Okay.\n\nChannel 0: since you are moving out to the new address, you mentioned it's for NBN. So it's\n\nChannel 1: Yeah.\n\nChannel 0: not connected anymore to Supa Network services. What we can do is to activate the Internet service under NBN network to your new address. And then we will see if it's okay, but, we have a lot of customers which are NBN network, and their connection is good. Are you using your Internet services for a work from home gaming or just a usual surfing the web, streaming, Facebook, WhatsApp?\n\nChannel 1: Yeah. Just Facebook, WhatsApp, Instagram, but it's not uploading. Sometime my Wi Fi is not working. At that time, I need to turn on my mobile data. So I'm just most of the time, I'm using my mobile data.\n\nSo Superhardware is not that much. Yeah. Only we are watching movies in the TV. Otherwise,\n\nChannel 0: Mm-mm.\n\nChannel 1: we are not using because it's not working for Instagram and WhatsApp, Facebook.\n\nChannel 0: Okay. I understand. So good thing that you're already moving out, and then your serve your address is NBN, so we can move on from Supa Network Services. And then we can go ahead and check your address. The process is I'll be needing your new address, and then just tell me when are you moving into that premises, and then I will provide it to our tech team to check and confirm if it's really as an NBN network.\n\nChannel 1: Yep.\n\nChannel 0: Once NBN network, I can provide the date that you would like to have the services activated to that new address\n\nChannel 1: Oh,\n\nChannel 0: where you are\n\nChannel 1: okay.\n\nChannel 0: moving in.\n\nChannel 1: For for that one, I need to buy new model or the whatever I have for the superlens, that is fine.\n\nChannel 0: The modem that you're using right now came from us. Is that right? You still remember?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Yeah? Okay. So we can go ahead and try to use your modem, your current modem. As long as it's compatible, our technical team will help you to try to use your modem.\n\nChannel 1: Okay. For with\n\nChannel 0: Yeah.\n\nChannel 1: NBN.\n\nChannel 0: With NBN. Yeah. Because we have a customer who is Supa network and then transfer to the other network, and they can still use the router. But we can try. It's not a guarantee, but we can try.\n\nBut even though you will go to the other network, they will they they will say the same thing. They will check if your router is compatible. But we have this kind scenario to our customers that they are from Soopa and then change their address, and then right now they're NBN, and they're able to use the router. But it really depends from the router, and our tech rep would be able to help you, check that. Once the service has been activated from NBN, they will help\n\nChannel 1: Yes.\n\nChannel 0: you to try, be connected to the Internet service using your own router, the one that you got from us, even from Supa and then transferred to NBN. One moment. Okay? Let me just go\n\nChannel 1: Yep.\n\nChannel 0: here so I can take note your address. Just bear with me, please.\n\nChannel 1: So, like, if that modem is not working, the after that, you are going to provide us a new m v NBN modem? Like, let's suppose if it's modem not working. You you already provide me before because I pay $3,300 something dollar for that\n\nChannel 0: Yeah.\n\nChannel 1: modem. Yeah.\n\nChannel 0: Let me check here if we have, like, a promo for NBN. Because we are providing a free router before if a Supa, but it's depends from the current promotion we're having. So let me check for you just to be transparent. Okay? One moment\n\nChannel 1: Yeah.\n\nChannel 0: here.\n\nChannel 1: But I yes.\n\nChannel 0: Let me check. Oh, currently, NBN plans doesn't offer a free router. They are just offering, like, the cheapest router showing $139.95. So in case your router from Supa did not work, the cheapest router we have is $139.95.\n\nChannel 1: Yeah.\n\nChannel 0: That's\n\nChannel 1: Before\n\nChannel 0: already the\n\nChannel 1: yeah. Before also, I did not get anything free. I spent $300. That time\n\nChannel 0: yeah.\n\nChannel 1: also.\n\nChannel 0: So do\n\nChannel 1: Yeah.\n\nChannel 0: yeah. During the time when you sign up, we don't have any promo. Because the current promo we have right now, this this mid of the year, they are providing a free router for Supa Networks, twelve month and twenty four month. And it does show from our site as well. So maybe during the time that you check out, we don't have any promos like that because it really depends from the updates, promos that also we're getting from the networks if\n\nChannel 1: Okay.\n\nChannel 0: it's applicable. Yeah.\n\nChannel 1: If I go with the NBN, still there is a twelve month contact again or no? There's a no contact because I'm already previous\n\nChannel 0: Mhmm.\n\nChannel 1: customer?\n\nChannel 0: Yeah. We can continue whatever you have from your old account. So it it will not considered a new account.\n\nChannel 1: Okay. This is not\n\nChannel 0: So\n\nChannel 1: a\n\nChannel 0: it\n\nChannel 1: contact.\n\nChannel 0: it\n\nChannel 1: Okay.\n\nChannel 0: yeah. That's right. It just to because if you applied for a new account, there is some if you chose for no contract, there is a connection fee, and then they ask you to pay like this like this. So what we are doing now is you are just bringing your account to your new address, and then we are just activating your service to the other network, which is serviceable to your new address. That's what will happen now.\n\nChannel 1: Okay.\n\nChannel 0: But\n\nChannel 1: Let's\n\nChannel 0: it\n\nChannel 1: start\n\nChannel 0: it's\n\nChannel 1: this\n\nChannel 0: not\n\nChannel 1: one\n\nChannel 0: considered\n\nChannel 1: here.\n\nChannel 0: a new account.\n\nChannel 1: Okay. So yeah.\n\nChannel 0: Yeah.\n\nChannel 1: I'm\n\nChannel 0: So\n\nChannel 1: just same money,\n\nChannel 0: let\n\nChannel 1: like,\n\nChannel 0: me\n\nChannel 1: I\n\nChannel 0: take\n\nChannel 1: need to pay $79? Same?\n\nChannel 0: Yes. So I check on here as well. We have plans under NBN, which is 50 MBPS, the same price, $79.95. And then I will be giving you, like, three months, 15% since this is, like, a new to NBN as a courtesy. So, technically, once your NBN service has been activated this time is August.\n\nRight? So from September, October, November, the invoice you will be receiving will be with will have 15% discount. And then after that three months, it will go back to the standard price, the same that you're paying right now, $79.95\n\nChannel 1: Okay. After 50% discount, how many\n\nChannel 0: cents.\n\nChannel 1: for three months?\n\nChannel 0: 15.\n\nChannel 1: Like,\n\nChannel 0: Okay. It's 15%. One five.\n\nChannel 1: oh, okay. So how much after 1515%?\n\nChannel 0: So $79.95, that is your base or standard price. And then if we give you 15% discount, it will be, like, around $67.96. That's from September, October, November. And then\n\nChannel 1: Hello?\n\nChannel 0: from this December onwards, it will go back to the standard price, which is $79.95.\n\nChannel 1: Oh, okay. Okay. Okay. Okay.\n\nChannel 0: Yeah. It's\n\nChannel 1: Yeah.\n\nChannel 0: like we're giving you the special discounted for three months because you are previous customers of from Supa, and then you're just relocating to other address, and then we're just transferring your connection to NBN, something like that. It's like a freebie, 15% discount, one five. K? 15%. And you will see it from your invoice from September, October, November.\n\nSo let me take note here. Go ahead. You cut off.\n\nChannel 1: Yeah. Yeah. But if I need to buy a new NBN, then I'm going to disconnect. So after that, I'm not going to do any plan because I'm not not going to spend the $1.93 something dollar for modem. Because I already have a belong modem with me, So I used that two years before because that time in where I live now, they only use the SuperNet.\n\nSo that's why I\n\nChannel 0: Oh, okay.\n\nChannel 1: I already have a belong modem. But if my NBN is a that that outreach not possible, I'm not going to spend money. That time, I'm going to disconnect because I already have a belong, so I'm going to connect with our belong services after that. So, yeah, I'm just telling truth to you.\n\nChannel 0: Oh, yeah. I understand that. Thank you so much for being transparent. We do understand, and we are committed to providing you the service which is suitable to what you need. Reason why, yeah, we can go ahead and try to activate your serve we will activate your service to NBN, and then our tech rep will help you to get connected using your super router because that's from us.\n\nRight? You you you got it from Airtel.\n\nChannel 1: Yeah.\n\nChannel 0: Okay.\n\nChannel 1: So so just to also make a note, if my NBN is not working, that time just I already give the notice as well. Like, I'm going to disconnect. But if that is working, that's good.\n\nChannel 0: Yeah. I understand. So so you would like to cancel the Supa services to your current address on August 25. Right?\n\nChannel 1: Yeah.\n\nChannel 0: And then service. And then when you would like to activate your NBN?\n\nChannel 1: Same day, August 25.\n\nChannel 0: Same day as well. Okay.\n\nChannel 1: Hello?\n\nChannel 0: Same day. NBN.\n\nChannel 1: Yes. Sorry.\n\nChannel 0: And then may I have your new address, please?\n\nChannel 1: Just give me one minute.\n\nChannel 0: Sure. No\n\nChannel 1: Actually,\n\nChannel 0: rush.\n\nChannel 1: I'm here to pick up my daughter.\n\nChannel 0: Oh, yeah. I can hear her her angelic voice.\n\nChannel 1: Thank you. So I'm gonna Yes. My new dress is one Polyburg.\n\nChannel 0: Oh, you cut off. I just heard one.\n\nChannel 1: Yeah. One Polyburg, k\n\nChannel 0: Polybar.\n\nChannel 1: sorry. C o, double l, Y B U R L, and then Cresent, c R E\n\nChannel 0: Mm-mm.\n\nChannel 1: c E n T,\n\nChannel 0: Mm-mm.\n\nChannel 1: then Isabella Plains,\n\nChannel 0: Mm-mm.\n\nChannel 1: a City 2905.\n\nChannel 0: And do you have any unit number after one caliber?\n\nChannel 1: No. No. There's a house. That is a house. Only one\n\nChannel 0: Oh, okay. So it's direct like this, One\n\nChannel 1: Yeah.\n\nChannel 0: caliber. Okay. Crescent Isabella, please. Act 2905. Okay.\n\nI got it. So I will endorse this to our tech rep, and then we'll update you. Okay? They also check this just to make sure that it's serviceable by NBN.\n\nChannel 1: Yeah.\n\nChannel 0: Alright. And then I'll keep you posted.\n\nChannel 1: Yep.\n\nChannel 0: Anyway, today is the eighteenth, so we still have time.\n\nChannel 1: Yeah.\n\nChannel 0: But I'll I'll ensure that this will be double checked by our tech. In that way, everything will take into place once we start canceling the service to Supa and activating to NBN. They will confirm this. It's really serviceable. Okay?\n\nAlright. Thank you so much, and please be safe, both of you, your daughter. Have a good one.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.1745007187128067},{"text":"Good afternoon.","start":1.1999999,"end":1.92,"sentiment":"positive","sentiment_score":0.3551211953163147},{"text":"This is Melissa, Airtel accounts.","start":1.92,"end":4.02,"sentiment":"neutral","sentiment_score":0.2815187990665436},{"text":"How may I help you today?","start":4.24,"end":5.62,"sentiment":"neutral","sentiment_score":0.31035125255584717}],"sentiment":"neutral","sentiment_score":0.2967460442866598,"channel":0,"num_words":14,"start":0.96,"end":5.62},{"sentences":[{"text":"Yeah.","start":6.0,"end":6.24,"sentiment":"neutral","sentiment_score":0.08693578839302063},{"text":"Hello.","start":6.24,"end":6.56,"sentiment":"neutral","sentiment_score":0.10850420594215392},{"text":"How are you?","start":6.56,"end":7.12,"sentiment":"neutral","sentiment_score":0.11686488737662633},{"text":"This is Rajvinder.","start":7.12,"end":7.94,"sentiment":"neutral","sentiment_score":0.11233576387166977}],"sentiment":"neutral","sentiment_score":0.11038024351000786,"channel":1,"num_words":8,"start":6.0,"end":7.94},{"sentences":[{"text":"Hi.","start":9.84,"end":10.16,"sentiment":"neutral","sentiment_score":0.3040997385978699},{"text":"I'm good.","start":10.16,"end":10.639999,"sentiment":"positive","sentiment_score":0.4858086556196213},{"text":"Thank you for asking.","start":10.639999,"end":11.7,"sentiment":"positive","sentiment_score":0.584503635764122},{"text":"How about yourself?","start":11.759999,"end":12.74,"sentiment":"neutral","sentiment_score":0.2625743548075358}],"sentiment":"positive","sentiment_score":0.4401454657316208,"channel":0,"num_words":10,"start":9.84,"end":12.74},{"sentences":[{"text":"Yeah.","start":13.915,"end":14.315001,"sentiment":"neutral","sentiment_score":0.059568434953689575},{"text":"I'm possible.","start":14.315001,"end":15.135,"sentiment":"neutral","sentiment_score":0.03425183892250061},{"text":"So, yeah, today my inquiry is regarding my Internet space.","start":15.515,"end":19.435001,"sentiment":"neutral","sentiment_score":-0.05875772051513195},{"text":"So I want to discontinue because I I'm going to move my house.","start":19.435001,"end":23.855,"sentiment":"neutral","sentiment_score":-0.14102830909765685}],"sentiment":"neutral","sentiment_score":-0.08818742733162183,"channel":1,"num_words":26,"start":13.915,"end":23.855},{"sentences":[{"text":"Oh, I'm so sorry to hear about that.","start":25.9,"end":27.9,"sentiment":"neutral","sentiment_score":-0.10382854286581278},{"text":"But thank you so much for letting us know.","start":27.9,"end":29.74,"sentiment":"neutral","sentiment_score":0.26649222440189785},{"text":"I'm here to assist you in processing this request.","start":29.74,"end":33.36,"sentiment":"neutral","sentiment_score":0.2150799052582847},{"text":"May I have your full name and your date of birth, please?","start":34.06,"end":37.275,"sentiment":"neutral","sentiment_score":0.0725949661185344}],"sentiment":"neutral","sentiment_score":0.11512264256414614,"channel":0,"num_words":38,"start":25.9,"end":37.275},{"sentences":[{"text":"My name is Rajvindakov,","start":38.43,"end":39.65,"sentiment":"neutral","sentiment_score":0.018653715029358864}],"sentiment":"neutral","sentiment_score":0.018653715029358864,"channel":1,"num_words":4,"start":38.43,"end":39.65},{"sentences":[{"text":"Mm-mm.","start":40.955,"end":41.455,"sentiment":"neutral","sentiment_score":0.02262203022837639}],"sentiment":"neutral","sentiment_score":0.02262203022837639,"channel":0,"num_words":1,"start":40.955,"end":41.455},{"sentences":[{"text":"and my date of birth is 08/14/1993.","start":41.765003,"end":46.025,"sentiment":"neutral","sentiment_score":0.01638571891401495}],"sentiment":"neutral","sentiment_score":0.01638571891401495,"channel":1,"num_words":7,"start":41.765003,"end":46.025},{"sentences":[{"text":"Okay.","start":47.195,"end":47.695,"sentiment":"neutral","sentiment_score":0.09981384873390198},{"text":"Thank you so much.","start":47.755,"end":48.975002,"sentiment":"neutral","sentiment_score":0.27542048692703247},{"text":"And how about the identification number that you provided?","start":49.355003,"end":53.82,"sentiment":"neutral","sentiment_score":0.0980555224749777},{"text":"Because we would like to make sure that the request is valid.","start":54.68,"end":57.660004,"sentiment":"neutral","sentiment_score":0.048608982004225254},{"text":"Reason why we have to ask this information.","start":58.280003,"end":60.54,"sentiment":"neutral","sentiment_score":-0.0014956071972846985}],"sentiment":"neutral","sentiment_score":0.07809818897615461,"channel":0,"num_words":34,"start":47.195,"end":60.54},{"sentences":[{"text":"So what like, identification, like, my license?","start":61.769997,"end":65.149994,"sentiment":"neutral","sentiment_score":0.006667514730777059}],"sentiment":"neutral","sentiment_score":0.006667514730777059,"channel":1,"num_words":7,"start":61.769997,"end":65.149994},{"sentences":[{"text":"It might be if you provided your typically, our customers are providing their license number, ID, or passport, something like that.","start":66.354996,"end":76.755,"sentiment":"neutral","sentiment_score":-0.003020491406676315},{"text":"But I believe this is like an license ID number.","start":76.755,"end":80.59,"sentiment":"neutral","sentiment_score":-0.013562292419373989},{"text":"Could you try, please, so we can match?","start":80.59,"end":82.689995,"sentiment":"neutral","sentiment_score":0.012034629005938768}],"sentiment":"neutral","sentiment_score":-0.0026352874791392912,"channel":0,"num_words":39,"start":66.354996,"end":82.689995},{"sentences":[{"text":"So, yeah, my license number is, like, 5434561.","start":83.19,"end":89.770004,"sentiment":"neutral","sentiment_score":0.015001158230006695}],"sentiment":"neutral","sentiment_score":0.015001158230006695,"channel":1,"num_words":8,"start":83.19,"end":89.770004},{"sentences":[{"text":"Okay.","start":90.35,"end":90.75,"sentiment":"neutral","sentiment_score":0.17080333828926086},{"text":"That's perfect.","start":90.75,"end":91.63,"sentiment":"positive","sentiment_score":0.4063812792301178},{"text":"Thank you so much.","start":91.63,"end":92.85,"sentiment":"positive","sentiment_score":0.4377579465508461},{"text":"And if you could give me a minute or two, miss Rachman, I will just review your account here.","start":93.26501,"end":98.385,"sentiment":"neutral","sentiment_score":0.12093937671498249},{"text":"Okay?","start":98.385,"end":98.885,"sentiment":"neutral","sentiment_score":0.06345514953136444}],"sentiment":"neutral","sentiment_score":0.18873707370625603,"channel":0,"num_words":27,"start":90.35,"end":98.885},{"sentences":[{"text":"So","start":99.105,"end":99.345,"sentiment":"neutral","sentiment_score":0.05362353473901749}],"sentiment":"neutral","sentiment_score":0.05362353473901749,"channel":0,"num_words":1,"start":99.105,"end":99.345},{"sentences":[{"text":"Yes.","start":99.205,"end":99.525,"sentiment":"neutral","sentiment_score":0.0916999578475952}],"sentiment":"neutral","sentiment_score":0.0916999578475952,"channel":1,"num_words":1,"start":99.205,"end":99.525},{"sentences":[{"text":"we can","start":99.345,"end":100.005005,"sentiment":"neutral","sentiment_score":0.0988534688949585}],"sentiment":"neutral","sentiment_score":0.0988534688949585,"channel":0,"num_words":2,"start":99.345,"end":100.005005},{"sentences":[{"text":"Sure.","start":99.525,"end":100.025,"sentiment":"neutral","sentiment_score":0.1361892819404602}],"sentiment":"neutral","sentiment_score":0.1361892819404602,"channel":1,"num_words":1,"start":99.525,"end":100.025},{"sentences":[{"text":"sort this out.","start":100.065,"end":100.785,"sentiment":"neutral","sentiment_score":0.14149250090122223},{"text":"Thank you so much.","start":100.785,"end":102.005005,"sentiment":"neutral","sentiment_score":0.2546948082745075},{"text":"Stay on the line, please.","start":102.705,"end":104.005005,"sentiment":"neutral","sentiment_score":0.13326167166233063}],"sentiment":"neutral","sentiment_score":0.1757970911761125,"channel":0,"num_words":12,"start":100.065,"end":104.005005},{"sentences":[{"text":"Yes.","start":104.645004,"end":105.145004,"sentiment":"neutral","sentiment_score":0.12920436263084412}],"sentiment":"neutral","sentiment_score":0.12920436263084412,"channel":1,"num_words":1,"start":104.645004,"end":105.145004},{"sentences":[{"text":"Thank you so much for patiently waiting on the line, miss Carr.","start":174.26999,"end":177.48999,"sentiment":"neutral","sentiment_score":0.3233875346680482}],"sentiment":"neutral","sentiment_score":0.3233875346680482,"channel":0,"num_words":12,"start":174.26999,"end":177.48999},{"sentences":[{"text":"Yep.","start":178.36499,"end":178.86499,"sentiment":"neutral","sentiment_score":0.15035805106163025}],"sentiment":"neutral","sentiment_score":0.15035805106163025,"channel":1,"num_words":1,"start":178.36499,"end":178.86499},{"sentences":[{"text":"Alright.","start":179.125,"end":179.52501,"sentiment":"neutral","sentiment_score":0.14191977679729462},{"text":"So I was able to review your account in here.","start":179.52501,"end":182.10501,"sentiment":"neutral","sentiment_score":0.1510830417275429},{"text":"And then, basically, our canceling policy or cancellation service process is like what you are doing, giving us a call.","start":182.485,"end":191.145,"sentiment":"neutral","sentiment_score":0.032001941651105884},{"text":"And then asides with providing a thirty days notice, if if the contract is fulfilled, so good thing that I do see in here that your contract has been fulfilled, what we need to comply then is the thirty days notice.","start":191.33,"end":205.01,"sentiment":"neutral","sentiment_score":0.09108747900804369},{"text":"If I may ask, when are you moving out from this premises?","start":205.01,"end":209.02501,"sentiment":"neutral","sentiment_score":-0.012078859067211548}],"sentiment":"neutral","sentiment_score":0.07002892092402492,"channel":0,"num_words":84,"start":179.125,"end":209.02501},{"sentences":[{"text":"It's a August 25.","start":209.795,"end":212.375,"sentiment":"neutral","sentiment_score":-0.011666173115372658}],"sentiment":"neutral","sentiment_score":-0.011666173115372658,"channel":1,"num_words":4,"start":209.795,"end":212.375},{"sentences":[{"text":"August 25.","start":213.725,"end":215.32498,"sentiment":"neutral","sentiment_score":-0.007679654518142343},{"text":"Okay.","start":215.325,"end":215.725,"sentiment":"neutral","sentiment_score":0.00047396402806043625},{"text":"Let me just","start":215.725,"end":216.445,"sentiment":"neutral","sentiment_score":-0.0022222716361284256}],"sentiment":"neutral","sentiment_score":-0.0035920266527682543,"channel":0,"num_words":6,"start":213.725,"end":216.445},{"sentences":[{"text":"'20","start":216.195,"end":216.675,"sentiment":"neutral","sentiment_score":-0.005805065389722586}],"sentiment":"neutral","sentiment_score":-0.005805065389722586,"channel":1,"num_words":1,"start":216.195,"end":216.675},{"sentences":[{"text":"put in","start":216.445,"end":216.845,"sentiment":"neutral","sentiment_score":-0.008163594640791416}],"sentiment":"neutral","sentiment_score":-0.008163594640791416,"channel":0,"num_words":2,"start":216.445,"end":216.845},{"sentences":[{"text":"fifth","start":216.675,"end":216.91501,"sentiment":"neutral","sentiment_score":0.006034933030605316}],"sentiment":"neutral","sentiment_score":0.006034933030605316,"channel":1,"num_words":1,"start":216.675,"end":216.91501},{"sentences":[{"text":"here.","start":216.845,"end":217.345,"sentiment":"neutral","sentiment_score":-0.005374828353524208}],"sentiment":"neutral","sentiment_score":-0.005374828353524208,"channel":0,"num_words":1,"start":216.845,"end":217.345},{"sentences":[{"text":"August.","start":216.91501,"end":217.395,"sentiment":"neutral","sentiment_score":-0.01754586212337017},{"text":"Yeah.","start":217.395,"end":217.795,"sentiment":"neutral","sentiment_score":-0.044203970581293106},{"text":"Because no one told me there's a thirty eight days notice.","start":217.795,"end":220.535,"sentiment":"neutral","sentiment_score":-0.1649705550887368},{"text":"Yeah.","start":220.73,"end":221.04999,"sentiment":"neutral","sentiment_score":0.0370468907058239},{"text":"Because when I, like, continue this service, they just told me there's a twelve month contract period.","start":221.04999,"end":228.51,"sentiment":"neutral","sentiment_score":-0.06414119132301387}],"sentiment":"neutral","sentiment_score":-0.09450900969245742,"channel":1,"num_words":31,"start":216.91501,"end":228.51},{"sentences":[{"text":"After that, nothing.","start":228.56999,"end":229.70999,"sentiment":"neutral","sentiment_score":-0.14720461765925089}],"sentiment":"neutral","sentiment_score":-0.14720461765925089,"channel":1,"num_words":3,"start":228.56999,"end":229.70999},{"sentences":[{"text":"Mm-mm.","start":230.7,"end":230.86,"sentiment":"neutral","sentiment_score":-0.03790649026632309},{"text":"Oh, yeah.","start":230.86,"end":231.42,"sentiment":"neutral","sentiment_score":0.0822579637169838},{"text":"That's right.","start":231.42,"end":232.14,"sentiment":"neutral","sentiment_score":0.23257212340831757},{"text":"It's a contract that you already fulfilled.","start":232.14,"end":235.61499,"sentiment":"neutral","sentiment_score":0.21503404421465738},{"text":"However, the thirty days notice policy was indicated from the critical information summary from the site and then the document that was uploaded to your customer portal the time that you signed up.","start":235.83499,"end":249.215,"sentiment":"neutral","sentiment_score":0.1082104193893346}],"sentiment":"neutral","sentiment_score":0.12595412962966496,"channel":0,"num_words":45,"start":230.7,"end":249.215},{"sentences":[{"text":"And to your new premises because what we can do is we can go ahead and also activate your connection to your new address.","start":249.41,"end":258.29,"sentiment":"positive","sentiment_score":0.3398406356573105},{"text":"In that way, you don't need to explore other ISP and then pay a connection fee, start a new account, something like that.","start":258.29,"end":265.305,"sentiment":"neutral","sentiment_score":0.15017928555607796}],"sentiment":"neutral","sentiment_score":0.2470276345439414,"channel":0,"num_words":47,"start":249.41,"end":265.305},{"sentences":[{"text":"But there is only super network, but I don't think so.","start":266.32498,"end":269.445,"sentiment":"neutral","sentiment_score":-0.12372899902137843},{"text":"And there there is a NBN, not a super super network.","start":269.445,"end":273.305,"sentiment":"neutral","sentiment_score":-0.03414594754576683},{"text":"So","start":273.60498,"end":273.925,"sentiment":"neutral","sentiment_score":0.08933809399604797}],"sentiment":"neutral","sentiment_score":-0.07162114427141521,"channel":1,"num_words":23,"start":266.32498,"end":273.925},{"sentences":[{"text":"Oh, yeah.","start":273.705,"end":274.185,"sentiment":"neutral","sentiment_score":0.15719495713710785},{"text":"We","start":274.185,"end":274.425,"sentiment":"neutral","sentiment_score":0.1924826353788376}],"sentiment":"neutral","sentiment_score":0.16895751655101776,"channel":0,"num_words":3,"start":273.705,"end":274.425},{"sentences":[{"text":"yeah.","start":274.245,"end":274.745,"sentiment":"neutral","sentiment_score":0.20747509598731995}],"sentiment":"neutral","sentiment_score":0.20747509598731995,"channel":1,"num_words":1,"start":274.245,"end":274.745},{"sentences":[{"text":"provide NBN as well.","start":274.425,"end":276.10498,"sentiment":"neutral","sentiment_score":0.18072181567549706},{"text":"Asides with Supa Network, miss Kaur, we also provide services under NBN Network, Cleanham Network, Gigapie, Opticom, Digitech.","start":276.10498,"end":285.98,"sentiment":"neutral","sentiment_score":0.20356326715813744},{"text":"We have a lot of partner networks that we can provide you the services.","start":286.44,"end":290.78,"sentiment":"neutral","sentiment_score":0.3246230546917234},{"text":"In that way, you you don't need to apply a new account, and then you have to pay connection fee and and on so forth and so forth.","start":291.0,"end":298.95502,"sentiment":"neutral","sentiment_score":0.20677472757441656},{"text":"So if you would like, I can get your new address, and then I will endorse to our tech team.","start":298.95502,"end":304.39502,"sentiment":"neutral","sentiment_score":0.25201682820916177}],"sentiment":"neutral","sentiment_score":0.23525925920832724,"channel":0,"num_words":84,"start":274.425,"end":304.39502},{"sentences":[{"text":"They can check.","start":304.39502,"end":305.375,"sentiment":"neutral","sentiment_score":0.12350119402011235},{"text":"If it's serviceable, would you like to get the same speed?","start":305.67502,"end":311.28,"sentiment":"neutral","sentiment_score":0.07462101124904373},{"text":"Because I'm showing here your speed is 50 Mbps for Supa network.","start":311.28,"end":316.18,"sentiment":"neutral","sentiment_score":0.08154099651922782}],"sentiment":"neutral","sentiment_score":0.08345487169348277,"channel":0,"num_words":26,"start":304.39502,"end":316.18},{"sentences":[{"text":"Yeah.","start":318.015,"end":318.515,"sentiment":"neutral","sentiment_score":0.08889525383710861}],"sentiment":"neutral","sentiment_score":0.08889525383710861,"channel":1,"num_words":1,"start":318.015,"end":318.515},{"sentences":[{"text":"Yeah.","start":319.215,"end":319.53497,"sentiment":"neutral","sentiment_score":0.07932962477207184},{"text":"Because for MBN, I'm showing here, they also provide, the same speed, and let me check if the price is also the same.","start":319.53497,"end":329.395,"sentiment":"neutral","sentiment_score":0.08435536224557005}],"sentiment":"neutral","sentiment_score":0.08414595651750763,"channel":0,"num_words":24,"start":319.215,"end":329.395},{"sentences":[{"text":"Yeah.","start":329.935,"end":330.255,"sentiment":"neutral","sentiment_score":0.003834743052721024}],"sentiment":"neutral","sentiment_score":0.003834743052721024,"channel":1,"num_words":1,"start":329.935,"end":330.255},{"sentences":[{"text":"So, technically,","start":329.935,"end":330.675,"sentiment":"neutral","sentiment_score":-0.005911996588110924}],"sentiment":"neutral","sentiment_score":-0.005911996588110924,"channel":0,"num_words":2,"start":329.935,"end":330.675},{"sentences":[{"text":"But","start":330.255,"end":330.755,"sentiment":"neutral","sentiment_score":-0.08310835063457489}],"sentiment":"neutral","sentiment_score":-0.08310835063457489,"channel":1,"num_words":1,"start":330.255,"end":330.755},{"sentences":[{"text":"the","start":330.895,"end":331.395,"sentiment":"neutral","sentiment_score":-0.11518654227256776}],"sentiment":"neutral","sentiment_score":-0.11518654227256776,"channel":0,"num_words":1,"start":330.895,"end":331.395},{"sentences":[{"text":"yeah.","start":332.06998,"end":332.31,"sentiment":"neutral","sentiment_score":-0.10429687798023224},{"text":"But this speed is very low.","start":332.31,"end":333.99,"sentiment":"neutral","sentiment_score":-0.31019997348388034},{"text":"Like, whenever I'm download anything, like, it's very hard for me to download that thing.","start":333.99,"end":339.37,"sentiment":"negative","sentiment_score":-0.40155280828475953},{"text":"Sometimes there's a no connection as well.","start":339.43,"end":341.84998,"sentiment":"negative","sentiment_score":-0.3617039237703596},{"text":"So","start":342.62997,"end":343.11,"sentiment":"neutral","sentiment_score":-0.11581958830356598}],"sentiment":"negative","sentiment_score":-0.35455119659503304,"channel":1,"num_words":30,"start":332.06998,"end":343.11},{"sentences":[{"text":"yeah.","start":342.94998,"end":343.34998,"sentiment":"neutral","sentiment_score":-0.10056227445602416},{"text":"So","start":343.34998,"end":343.75,"sentiment":"neutral","sentiment_score":0.005580812692642212}],"sentiment":"neutral","sentiment_score":-0.04749073088169097,"channel":0,"num_words":2,"start":342.94998,"end":343.75},{"sentences":[{"text":"yeah.","start":343.36,"end":343.86,"sentiment":"neutral","sentiment_score":0.0505690723657608}],"sentiment":"neutral","sentiment_score":0.0505690723657608,"channel":1,"num_words":1,"start":343.36,"end":343.86},{"sentences":[{"text":"since you are already moving out, we can move on from Shupa network services.","start":343.75,"end":349.44998,"sentiment":"neutral","sentiment_score":0.10385019066078323},{"text":"We can","start":350.205,"end":350.685,"sentiment":"neutral","sentiment_score":0.13691963255405426}],"sentiment":"neutral","sentiment_score":0.1079838708974421,"channel":0,"num_words":16,"start":343.75,"end":350.685},{"sentences":[{"text":"Yes.","start":350.495,"end":350.995,"sentiment":"neutral","sentiment_score":0.22291770577430725}],"sentiment":"neutral","sentiment_score":0.22291770577430725,"channel":1,"num_words":1,"start":350.495,"end":350.995},{"sentences":[{"text":"go ahead and check the NBN because this","start":350.685,"end":354.445,"sentiment":"neutral","sentiment_score":0.17418876010924578}],"sentiment":"neutral","sentiment_score":0.17418876010924578,"channel":0,"num_words":8,"start":350.685,"end":354.445},{"sentences":[{"text":"Yep.","start":354.415,"end":354.915,"sentiment":"neutral","sentiment_score":0.06081496179103851}],"sentiment":"neutral","sentiment_score":0.06081496179103851,"channel":1,"num_words":1,"start":354.415,"end":354.915},{"sentences":[{"text":"is a different network.","start":354.445,"end":355.745,"sentiment":"neutral","sentiment_score":0.06938564591109753},{"text":"Maybe maybe it will work on your new premises and then we can tell.","start":355.805,"end":360.525,"sentiment":"neutral","sentiment_score":0.17623212348137582},{"text":"Right?","start":360.525,"end":361.025,"sentiment":"neutral","sentiment_score":-0.0325852707028389},{"text":"And then if you would like, if your services if your address is really NBN, the NBN 50 MBPS is $79.95, and then we can extend or provide you another 15% discount for your first three months to your new premises.","start":361.085,"end":380.44998,"sentiment":"neutral","sentiment_score":0.20837709607511032}],"sentiment":"neutral","sentiment_score":0.1875944663460056,"channel":0,"num_words":60,"start":354.445,"end":380.44998},{"sentences":[{"text":"Okay.","start":381.645,"end":382.04498,"sentiment":"neutral","sentiment_score":0.08434092253446579}],"sentiment":"neutral","sentiment_score":0.08434092253446579,"channel":1,"num_words":1,"start":381.645,"end":382.04498},{"sentences":[{"text":"Because you","start":381.705,"end":382.10498,"sentiment":"neutral","sentiment_score":0.06228218786418438}],"sentiment":"neutral","sentiment_score":0.06228218786418438,"channel":0,"num_words":2,"start":381.705,"end":382.10498},{"sentences":[{"text":"So","start":382.04498,"end":382.54498,"sentiment":"neutral","sentiment_score":0.0534551665186882}],"sentiment":"neutral","sentiment_score":0.0534551665186882,"channel":1,"num_words":1,"start":382.04498,"end":382.54498},{"sentences":[{"text":"are a","start":382.10498,"end":383.085,"sentiment":"neutral","sentiment_score":0.03791799768805504}],"sentiment":"neutral","sentiment_score":0.03791799768805504,"channel":0,"num_words":2,"start":382.10498,"end":383.085},{"sentences":[{"text":"when","start":383.16498,"end":383.485,"sentiment":"neutral","sentiment_score":0.037317365407943726}],"sentiment":"neutral","sentiment_score":0.037317365407943726,"channel":1,"num_words":1,"start":383.16498,"end":383.485},{"sentences":[{"text":"your","start":383.465,"end":383.705,"sentiment":"neutral","sentiment_score":0.03410116583108902}],"sentiment":"neutral","sentiment_score":0.03410116583108902,"channel":0,"num_words":1,"start":383.465,"end":383.705},{"sentences":[{"text":"I go","start":383.485,"end":383.965,"sentiment":"neutral","sentiment_score":0.020771360956132412}],"sentiment":"neutral","sentiment_score":0.020771360956132412,"channel":1,"num_words":2,"start":383.485,"end":383.965},{"sentences":[{"text":"previous","start":383.705,"end":384.205,"sentiment":"neutral","sentiment_score":0.04364629462361336}],"sentiment":"neutral","sentiment_score":0.04364629462361336,"channel":0,"num_words":1,"start":383.705,"end":384.205},{"sentences":[{"text":"to","start":383.965,"end":384.125,"sentiment":"neutral","sentiment_score":0.03849012404680252}],"sentiment":"neutral","sentiment_score":0.03849012404680252,"channel":1,"num_words":1,"start":383.965,"end":384.125},{"sentences":[{"text":"customer.","start":384.26498,"end":384.76498,"sentiment":"neutral","sentiment_score":0.047968510538339615}],"sentiment":"neutral","sentiment_score":0.047968510538339615,"channel":0,"num_words":1,"start":384.26498,"end":384.76498},{"sentences":[{"text":"yeah.","start":385.485,"end":385.72498,"sentiment":"neutral","sentiment_score":0.09327603876590727},{"text":"Okay.","start":385.72498,"end":386.125,"sentiment":"neutral","sentiment_score":0.1214999184012413},{"text":"So 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with","start":542.06,"end":542.86,"sentiment":"neutral","sentiment_score":0.03969288244843483}],"sentiment":"neutral","sentiment_score":0.05283611019452413,"channel":1,"num_words":3,"start":541.66,"end":542.86},{"sentences":[{"text":"Yeah.","start":542.84503,"end":543.34503,"sentiment":"neutral","sentiment_score":0.05202930420637131}],"sentiment":"neutral","sentiment_score":0.05202930420637131,"channel":0,"num_words":1,"start":542.84503,"end":543.34503},{"sentences":[{"text":"NBN.","start":542.86,"end":543.36,"sentiment":"neutral","sentiment_score":0.028841054067015648}],"sentiment":"neutral","sentiment_score":0.028841054067015648,"channel":1,"num_words":1,"start":542.86,"end":543.36},{"sentences":[{"text":"With NBN.","start":544.31,"end":545.05,"sentiment":"neutral","sentiment_score":0.024250153452157974},{"text":"Yeah.","start":545.27,"end":545.51,"sentiment":"neutral","sentiment_score":0.07647116482257843},{"text":"Because we have a customer who is Supa network and then transfer to the other network, and they can still use the router.","start":545.51,"end":554.65,"sentiment":"neutral","sentiment_score":0.09235208967457646},{"text":"But we can try.","start":554.79004,"end":555.99,"sentiment":"neutral","sentiment_score":0.006333165802061558},{"text":"It's not a guarantee, but we can try.","start":555.99,"end":557.785,"sentiment":"neutral","sentiment_score":-0.1050172857940197}],"sentiment":"neutral","sentiment_score":0.03774378713416426,"channel":0,"num_words":38,"start":544.31,"end":557.785},{"sentences":[{"text":"But even though you will go to the other network, they will they they will say the same thing.","start":557.785,"end":563.865,"sentiment":"neutral","sentiment_score":-0.04150419505803209},{"text":"They will check if your router is compatible.","start":563.865,"end":567.645,"sentiment":"neutral","sentiment_score":0.012369150295853615},{"text":"But we have this kind scenario to our customers that they are from Soopa and then change their address, and then right now they're NBN, and they're able to use the router.","start":567.945,"end":578.47,"sentiment":"neutral","sentiment_score":0.08590971818193793},{"text":"But it really depends from the router, and our tech rep would be able to help you, check that.","start":578.52997,"end":584.87,"sentiment":"neutral","sentiment_score":0.03407410826337965},{"text":"Once the service has been activated from NBN, they will help","start":585.005,"end":589.005,"sentiment":"neutral","sentiment_score":0.10486924783750014}],"sentiment":"neutral","sentiment_score":0.04337589057643762,"channel":0,"num_words":89,"start":557.785,"end":589.005},{"sentences":[{"text":"Yes.","start":588.815,"end":589.315,"sentiment":"neutral","sentiment_score":0.12263421714305878}],"sentiment":"neutral","sentiment_score":0.12263421714305878,"channel":1,"num_words":1,"start":588.815,"end":589.315},{"sentences":[{"text":"you to try, be connected to the Internet service using your own router, the one that you got from us, even from 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please.","start":606.46,"end":607.92,"sentiment":"neutral","sentiment_score":-0.00860680676996708}],"sentiment":"neutral","sentiment_score":0.00889551854477479,"channel":0,"num_words":13,"start":603.74,"end":607.92},{"sentences":[{"text":"So, like, if that modem is not working, the after that, you are going to provide us a new m v NBN modem?","start":609.03503,"end":615.85504,"sentiment":"neutral","sentiment_score":-0.08615578719131324},{"text":"Like, let's suppose if it's modem not working.","start":616.2,"end":618.44,"sentiment":"neutral","sentiment_score":-0.089190773665905},{"text":"You you already provide me before because I pay $3,300 something dollar for 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to pay $79?","start":761.05,"end":762.97,"sentiment":"neutral","sentiment_score":-0.009832557290792465},{"text":"Same?","start":762.97,"end":763.47,"sentiment":"neutral","sentiment_score":0.027214933186769485}],"sentiment":"neutral","sentiment_score":-0.002423059195280075,"channel":1,"num_words":5,"start":761.05,"end":763.47},{"sentences":[{"text":"Yes.","start":764.12,"end":764.6,"sentiment":"neutral","sentiment_score":0.09108878672122955},{"text":"So I check on here as well.","start":764.6,"end":766.44,"sentiment":"neutral","sentiment_score":0.11455731838941574},{"text":"We have plans under NBN, which is 50 MBPS, the same price, $79.95.","start":766.44,"end":774.22,"sentiment":"neutral","sentiment_score":0.14907023081412682},{"text":"And then I will be giving you, like, three months, 15% since this is, like, a new to NBN as a courtesy.","start":774.52,"end":784.245,"sentiment":"neutral","sentiment_score":0.20624111491170796},{"text":"So, technically, once your NBN service has been activated this time is August.","start":784.70496,"end":791.185,"sentiment":"neutral","sentiment_score":0.11464698383441338}],"sentiment":"neutral","sentiment_score":0.1581896131059953,"channel":0,"num_words":56,"start":764.12,"end":791.185},{"sentences":[{"text":"Right?","start":791.185,"end":791.505,"sentiment":"neutral","sentiment_score":0.028890661895275116},{"text":"So from September, October, November, the invoice you will be receiving will be with will have 15% discount.","start":791.505,"end":800.29,"sentiment":"neutral","sentiment_score":0.11120923525757259},{"text":"And then after that three months, it will go back to the standard price, the same that you're paying right now, 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we're giving you the special discounted for three months because you are previous customers of from Supa, and then you're just relocating to other address, and then we're just transferring your connection to NBN, something like that.","start":853.69,"end":869.755,"sentiment":"neutral","sentiment_score":0.1514766177064494},{"text":"It's like a freebie, 15% discount, one five.","start":869.755,"end":874.175,"sentiment":"neutral","sentiment_score":0.20229322649538517},{"text":"K?","start":874.235,"end":874.735,"sentiment":"neutral","sentiment_score":0.045569829642772675},{"text":"15%.","start":875.435,"end":876.315,"sentiment":"neutral","sentiment_score":0.06329900026321411},{"text":"And you will see it from your invoice from September, October, 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E","start":1046.745,"end":1054.9,"sentiment":"neutral","sentiment_score":-0.004128405669083198}],"sentiment":"neutral","sentiment_score":-0.005577137664658949,"channel":1,"num_words":16,"start":1045.945,"end":1054.9},{"sentences":[{"text":"Mm-mm.","start":1055.2101,"end":1055.7101,"sentiment":"neutral","sentiment_score":-0.003849380183964968}],"sentiment":"neutral","sentiment_score":-0.003849380183964968,"channel":0,"num_words":1,"start":1055.2101,"end":1055.7101},{"sentences":[{"text":"c E n T,","start":1055.28,"end":1056.6599,"sentiment":"neutral","sentiment_score":-0.0015260684303939342}],"sentiment":"neutral","sentiment_score":-0.0015260684303939342,"channel":1,"num_words":4,"start":1055.28,"end":1056.6599},{"sentences":[{"text":"Mm-mm.","start":1057.2101,"end":1057.7101,"sentiment":"neutral","sentiment_score":0.0010242641437798738}],"sentiment":"neutral","sentiment_score":0.0010242641437798738,"channel":0,"num_words":1,"start":1057.2101,"end":1057.7101},{"sentences":[{"text":"then Isabella Plains,","start":1058.88,"end":1060.4199,"sentiment":"neutral","sentiment_score":0.008856057034184536}],"sentiment":"neutral","sentiment_score":0.008856057034184536,"channel":1,"num_words":3,"start":1058.88,"end":1060.4199},{"sentences":[{"text":"Mm-mm.","start":1061.505,"end":1062.005,"sentiment":"neutral","sentiment_score":0.0061141690239310265}],"sentiment":"neutral","sentiment_score":0.0061141690239310265,"channel":0,"num_words":1,"start":1061.505,"end":1062.005},{"sentences":[{"text":"a City 2905.","start":1066.425,"end":1068.925,"sentiment":"neutral","sentiment_score":0.006275258958339691}],"sentiment":"neutral","sentiment_score":0.006275258958339691,"channel":1,"num_words":3,"start":1066.425,"end":1068.925},{"sentences":[{"text":"And do you have any unit number after one caliber?","start":1070.8,"end":1075.62,"sentiment":"neutral","sentiment_score":-0.010669802967458963}],"sentiment":"neutral","sentiment_score":-0.010669802967458963,"channel":0,"num_words":10,"start":1070.8,"end":1075.62},{"sentences":[{"text":"No.","start":1076.1051,"end":1076.265,"sentiment":"neutral","sentiment_score":-0.11855589598417282},{"text":"No.","start":1076.265,"end":1076.5851,"sentiment":"neutral","sentiment_score":-0.1400459110736847},{"text":"There's a house.","start":1076.5851,"end":1077.4651,"sentiment":"neutral","sentiment_score":-0.1228645493586858},{"text":"That is a house.","start":1077.4651,"end":1078.29,"sentiment":"neutral","sentiment_score":-0.0779171846807003},{"text":"Only one","start":1078.37,"end":1079.27,"sentiment":"neutral","sentiment_score":-0.051914941519498825}],"sentiment":"neutral","sentiment_score":-0.09479037062688307,"channel":1,"num_words":11,"start":1076.1051,"end":1079.27},{"sentences":[{"text":"Oh, okay.","start":1078.8,"end":1079.7001,"sentiment":"neutral","sentiment_score":0.01655495911836624},{"text":"So it's direct like this, One","start":1080.48,"end":1083.3351,"sentiment":"neutral","sentiment_score":0.0183975612744689}],"sentiment":"neutral","sentiment_score":0.017936910735443234,"channel":0,"num_words":8,"start":1078.8,"end":1083.3351},{"sentences":[{"text":"Yeah.","start":1083.0901,"end":1083.5901,"sentiment":"neutral","sentiment_score":0.007782652974128723}],"sentiment":"neutral","sentiment_score":0.007782652974128723,"channel":1,"num_words":1,"start":1083.0901,"end":1083.5901},{"sentences":[{"text":"caliber.","start":1083.3351,"end":1083.8351,"sentiment":"neutral","sentiment_score":0.005261277314275503},{"text":"Okay.","start":1084.295,"end":1084.795,"sentiment":"neutral","sentiment_score":0.01978381909430027},{"text":"Crescent Isabella, please.","start":1086.6951,"end":1088.635,"sentiment":"neutral","sentiment_score":0.02264326314131419},{"text":"Act 2905.","start":1088.855,"end":1091.415,"sentiment":"neutral","sentiment_score":0.014203038532286882},{"text":"Okay.","start":1091.415,"end":1091.915,"sentiment":"neutral","sentiment_score":0.07748140394687653}],"sentiment":"neutral","sentiment_score":0.02485779585549608,"channel":0,"num_words":8,"start":1083.3351,"end":1091.915},{"sentences":[{"text":"I got it.","start":1092.135,"end":1093.015,"sentiment":"neutral","sentiment_score":0.13183888047933578},{"text":"So I will endorse this to our tech rep, and then we'll update you.","start":1093.015,"end":1098.6,"sentiment":"neutral","sentiment_score":0.13962514751723834},{"text":"Okay?","start":1098.6,"end":1099.08,"sentiment":"neutral","sentiment_score":0.0988704264163971},{"text":"They also check this just to make sure that it's serviceable by NBN.","start":1099.08,"end":1104.22,"sentiment":"neutral","sentiment_score":0.07526501526053135}],"sentiment":"neutral","sentiment_score":0.11056723649944028,"channel":0,"num_words":31,"start":1092.135,"end":1104.22},{"sentences":[{"text":"Yeah.","start":1105.025,"end":1105.525,"sentiment":"neutral","sentiment_score":0.13039949536323547}],"sentiment":"neutral","sentiment_score":0.13039949536323547,"channel":1,"num_words":1,"start":1105.025,"end":1105.525},{"sentences":[{"text":"Alright.","start":1106.12,"end":1106.52,"sentiment":"neutral","sentiment_score":0.17724701762199402},{"text":"And then I'll keep you posted.","start":1106.52,"end":1108.46,"sentiment":"neutral","sentiment_score":0.2188215454419454}],"sentiment":"neutral","sentiment_score":0.21288232718195235,"channel":0,"num_words":7,"start":1106.12,"end":1108.46},{"sentences":[{"text":"Yep.","start":1109.56,"end":1110.06,"sentiment":"neutral","sentiment_score":0.16248750686645508}],"sentiment":"neutral","sentiment_score":0.16248750686645508,"channel":1,"num_words":1,"start":1109.56,"end":1110.06},{"sentences":[{"text":"Anyway, today is the eighteenth, so we still have time.","start":1110.625,"end":1113.445,"sentiment":"neutral","sentiment_score":0.08726368807256221}],"sentiment":"neutral","sentiment_score":0.08726368807256221,"channel":0,"num_words":10,"start":1110.625,"end":1113.445},{"sentences":[{"text":"Yeah.","start":1114.04,"end":1114.54,"sentiment":"neutral","sentiment_score":0.1004299744963646}],"sentiment":"neutral","sentiment_score":0.1004299744963646,"channel":1,"num_words":1,"start":1114.04,"end":1114.54},{"sentences":[{"text":"But I'll I'll ensure that this will be double checked by our tech.","start":1114.065,"end":1120.165,"sentiment":"neutral","sentiment_score":0.02242487224821861},{"text":"In that way, everything will take into place once we start canceling the service to Supa and activating to NBN.","start":1120.465,"end":1128.15,"sentiment":"neutral","sentiment_score":0.08480229426641017},{"text":"They will confirm this.","start":1128.37,"end":1130.37,"sentiment":"neutral","sentiment_score":0.20114682242274284},{"text":"It's really serviceable.","start":1130.37,"end":1131.5901,"sentiment":"positive","sentiment_score":0.6301876902580261},{"text":"Okay?","start":1131.81,"end":1132.31,"sentiment":"positive","sentiment_score":0.3780977725982666}],"sentiment":"neutral","sentiment_score":0.12343456969800883,"channel":0,"num_words":41,"start":1114.065,"end":1132.31},{"sentences":[{"text":"Alright.","start":1134.169,"end":1134.4889,"sentiment":"positive","sentiment_score":0.6007784605026245},{"text":"Thank you so much, and please be safe, both of you, your daughter.","start":1134.4889,"end":1138.4089,"sentiment":"positive","sentiment_score":0.7548495072584885},{"text":"Have a good one.","start":1138.4089,"end":1139.4689,"sentiment":"positive","sentiment_score":0.5450164992362261}],"sentiment":"positive","sentiment_score":0.69966044732266,"channel":0,"num_words":18,"start":1134.169,"end":1139.4689}]},"summary":{"result":"success","short":"A customer named Rajvinder contacts Airtel to discontinue their internet service. The representative, Melissa, explains the cancellation process and provides information about the 30-day notice policy and the need for a 30-day notice. They offer to activate the customer's new account through the customer portal and provide a discount if they activate the service under NBN. The agent explains that they need to activate the internet service under NBN and provide the new address once activated. The agent also informs the customer that they will give a 15% discount on their current service and a freebie discount if they cancel before August 25th."},"intents":{"segments":[{"text":"So, yeah, today my inquiry is regarding my Internet space. So I want to discontinue because I I'm going to move my house.","start_word":35,"end_word":57,"intents":[{"intent":"Request Internet space discontinuation","confidence_score":0.00053429446}]},{"text":"May I have your full name and your date of birth, please?","start_word":84,"end_word":95,"intents":[{"intent":"Obtain information","confidence_score":0.0011983183}]},{"text":"It might be if you provided your typically, our customers are providing their license number, ID, or passport, something like that. But I believe this is like an license ID number. Could you try, please, so we can match? So, yeah, my license number is, like, 5434561. Okay.","start_word":149,"end_word":196,"intents":[{"intent":"Provide license number","confidence_score":0.0752159}]},{"text":"And if you could give me a minute or two, miss Rachman, I will just review your account here. Okay? So Yes.","start_word":203,"end_word":224,"intents":[{"intent":"Review account","confidence_score":0.8239792}]},{"text":"If I may ask, when are you moving out from this premises?","start_word":326,"end_word":337,"intents":[{"intent":"Confirm availability","confidence_score":0.0007719423}]},{"text":"Because no one told me there's a thirty eight days notice.","start_word":355,"end_word":365,"intents":[{"intent":"Provide notice time","confidence_score":0.06926156}]},{"text":"Because when I, like, continue this service, they just told me there's a twelve month contract period. After that, nothing.","start_word":367,"end_word":386,"intents":[{"intent":"Explain contract extension","confidence_score":1.3387701e-7}]},{"text":"And then if you would like, if your services if your address is really NBN, the NBN 50 MBPS is $79.95, and then we can extend or provide you another 15% discount for your first three months to your new premises. Okay.","start_word":725,"end_word":766,"intents":[{"intent":"Promote nbn services","confidence_score":0.02567451}]},{"text":"So we can go ahead and try to use your modem, your current modem. As long as it's compatible, our technical team will help you to try to use your modem. Okay. For with Yeah.","start_word":1139,"end_word":1173,"intents":[{"intent":"Test modem compatibility","confidence_score":0.08799518}]},{"text":"NBN. With NBN. Yeah.","start_word":1174,"end_word":1177,"intents":[{"intent":"Check availability of nbn router","confidence_score":0.00026902655}]},{"text":"Because we have a customer who is Supa network and then transfer to the other network, and they can still use the router. But we can try.","start_word":1178,"end_word":1204,"intents":[{"intent":"Transfer to nbn","confidence_score":0.2428459}]},{"text":"you to try, be connected to the Internet service using your own router, the one that you got from us, even from Supa and then transferred to NBN. One moment.","start_word":1303,"end_word":1332,"intents":[{"intent":"Connect to internet service","confidence_score":0.00913574}]},{"text":"here so I can take note your address. Just bear with me, please.","start_word":1339,"end_word":1351,"intents":[{"intent":"Provide address","confidence_score":0.09982275}]},{"text":"Oh, currently, NBN plans doesn't offer a free router.","start_word":1453,"end_word":1461,"intents":[{"intent":"Confirm availability of free router","confidence_score":0.013062429}]},{"text":"They are just offering, like, the cheapest router showing $139.95. So in case your router from Supa did not work, the cheapest router we have is $139.95. Yeah.","start_word":1463,"end_word":1490,"intents":[{"intent":"Confirm router availability","confidence_score":0.0012947274},{"intent":"Provide support","confidence_score":0.0005269697}]},{"text":"During the time when you sign up, we don't have any promo.","start_word":1514,"end_word":1525,"intents":[{"intent":"Report no promos","confidence_score":0.005004412}]},{"text":"If I go with the NBN, still there is a twelve month contact again or no?","start_word":1600,"end_word":1615,"intents":[{"intent":"Confirm contact status","confidence_score":0.00074558554},{"intent":"Update nbn service","confidence_score":0.000049907976}]},{"text":"So from September, October, November, the invoice you will be receiving will be with will have 15% discount. And then after that three months, it will go back to the standard price, the same that you're paying right now, $79.95 Okay.","start_word":1827,"end_word":1867,"intents":[{"intent":"Explain discount policies","confidence_score":0.000017849821}]},{"text":"Reason why, yeah, we can go ahead and try to activate your serve we will activate your service to NBN, and then our tech rep will help you to get connected using your super router because that's from us. Right?","start_word":2175,"end_word":2214,"intents":[{"intent":"Activate service","confidence_score":0.17030461}]},{"text":"So so you would like to cancel the Supa services to your current address on August 25. Right? Yeah.","start_word":2262,"end_word":2280,"intents":[{"intent":"Inform cancellation","confidence_score":0.00016962913}]},{"text":"And then when you would like to activate your NBN?","start_word":2284,"end_word":2293,"intents":[{"intent":"Confirm nbn service","confidence_score":0.0019803892}]},{"text":"So I will endorse this to our tech rep, and then we'll update you. Okay?","start_word":2438,"end_word":2452,"intents":[{"intent":"Update tech","confidence_score":0.37362793}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1745007187128067},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.3439185321331024},{"text":"This is Melissa, Airtel accounts. How may I help you today? Yeah. Hello. How are you? This is Rajvinder. Hi.","start_word":3,"end_word":22,"sentiment":"neutral","sentiment_score":0.20936354994773865},{"text":"I'm good. Thank you for asking.","start_word":23,"end_word":28,"sentiment":"positive","sentiment_score":0.5299763679504395},{"text":"How about yourself? Yeah. I'm possible. So, yeah, today my inquiry is regarding my Internet space. So I want to discontinue because I I'm going to move my house. Oh, I'm so sorry to hear about that. But thank you so much for letting us know. I'm here to assist you in processing this request. May I have your full name and your date of birth, please? My name is Rajvindakov, Mm-mm. and my date of birth is 08/14/1993. Okay. Thank you so much. And how about the identification number that you provided? Because we would like to make sure that the request is valid. Reason why we have to ask this information. So what like, identification, like, my license? It might be if you provided your typically, our customers are providing their license number, ID, or passport, something like that. But I believe this is like an license ID number. Could you try, please, so we can match? So, yeah, my license number is, like, 5434561. Okay.","start_word":29,"end_word":196,"sentiment":"neutral","sentiment_score":0.03502165526151657},{"text":"That's perfect. Thank you so much.","start_word":197,"end_word":202,"sentiment":"positive","sentiment_score":0.41569748520851135},{"text":"And if you could give me a minute or two, miss Rachman, I will just review your account here. Okay? So Yes. we can Sure. sort this out. Thank you so much. Stay on the line, please. Yes. Thank you so much for patiently waiting on the line, miss Carr. Yep. Alright. So I was able to review your account in here. And then, basically, our canceling policy or cancellation service process is like what you are doing, giving us a call. And then asides with providing a thirty days notice, if if the contract is fulfilled, so good thing that I do see in here that your contract has been fulfilled, what we need to comply then is the thirty days notice. If I may ask, when are you moving out from this premises? It's a August 25. August 25. Okay. Let me just '20 put in fifth here. August. Yeah. Because no one told me there's a thirty eight days notice. Yeah. Because when I, like, continue this service, they just told me there's a twelve month contract period. After that, nothing. Mm-mm. Oh, yeah. That's right. It's a contract that you already fulfilled. However, the thirty days notice policy was indicated from the critical information summary from the site and then the document that was uploaded to your customer portal the time that you signed up.","start_word":203,"end_word":431,"sentiment":"neutral","sentiment_score":0.07062571401419078},{"text":"And to your new premises because what we can do is we can go ahead and also activate your connection to your new address.","start_word":432,"end_word":455,"sentiment":"positive","sentiment_score":0.3380458354949951},{"text":"In that way, you don't need to explore other ISP and then pay a connection fee, start a new account, something like that. But there is only super network, but I don't think so. And there there is a NBN, not a super super network. So Oh, yeah. We yeah. provide NBN as well. Asides with Supa Network, miss Kaur, we also provide services under NBN Network, Cleanham Network, Gigapie, Opticom, Digitech. We have a lot of partner networks that we can provide you the services. In that way, you you don't need to apply a new account, and then you have to pay connection fee and and on so forth and so forth. So if you would like, I can get your new address, and then I will endorse to our tech team. They can check. If it's serviceable, would you like to get the same speed? Because I'm showing here your speed is 50 Mbps for Supa network. Yeah. Yeah. Because for MBN, I'm showing here, they also provide, the same speed, and let me check if the price is also the same. So, Yeah. technically, But the yeah. But this speed is very low.","start_word":456,"end_word":652,"sentiment":"neutral","sentiment_score":0.12368518859148026},{"text":"Like, whenever I'm download anything, like, it's very hard for me to download that thing. Sometimes there's a no connection as well.","start_word":653,"end_word":674,"sentiment":"negative","sentiment_score":-0.3792138397693634},{"text":"So yeah. So yeah. since you are already moving out, we can move on from Shupa network services. We can Yes. go ahead and check the NBN because this Yep. is a different network. Maybe maybe it will work on your new premises and then we can tell. Right? And then if you would like, if your services if your address is really NBN, the NBN 50 MBPS is $79.95, and then we can extend or provide you another 15% discount for your first three months to your new premises. Okay. Because you So are a when your I go previous to customer. yeah. Okay. So if I go to NBN, so the speed is good after that with NBN? Yeah. Because here in Australia, each premises, each address has your visible network. Like, for example, your address where you are currently living, it's Supa Network. So we are getting services from Supa Network. Right? So Yes. Okay. since you are moving out to the new address, you mentioned it's for NBN. So it's Yeah. not connected anymore to Supa Network services. What we can do is to activate the Internet service under NBN network to your new address. And then we will see if it's okay, but, we have a lot of customers which are NBN network, and their connection is good. Are you using your Internet services for a work from home gaming or just a usual surfing the web, streaming, Facebook, WhatsApp? Yeah. Just Facebook, WhatsApp, Instagram, but it's not uploading. Sometime my Wi Fi is not working. At that time, I need to turn on my mobile data. So I'm just most of the time, I'm using my mobile data. So Superhardware is not that much. Yeah. Only we are watching movies in the TV. Otherwise, Mm-mm. we are not using because it's not working for Instagram and WhatsApp, Facebook. Okay. I understand. So good thing that you're already moving out, and then your serve your address is NBN, so we can move on from Supa Network Services. And then we can go ahead and check your address. The process is I'll be needing your new address, and then just tell me when are you moving into that premises, and then I will provide it to our tech team to check and confirm if it's really as an NBN network. Yep. Once NBN network, I can provide the date that you would like to have the services activated to that new address Oh, where you are okay. moving in. For for that one, I need to buy new model or the whatever I have for the superlens, that is fine. The modem that you're using right now came from us. Is that right? You still remember? Yes. Yes. Yeah? Okay. So we can go ahead and try to use your modem, your current modem. As long as it's compatible, our technical team will help you to try to use your modem. Okay. For with Yeah. NBN. With NBN. Yeah. Because we have a customer who is Supa network and then transfer to the other network, and they can still use the router. But we can try. It's not a guarantee, but we can try. But even though you will go to the other network, they will they they will say the same thing. They will check if your router is compatible. But we have this kind scenario to our customers that they are from Soopa and then change their address, and then right now they're NBN, and they're able to use the router. But it really depends from the router, and our tech rep would be able to help you, check that. Once the service has been activated from NBN, they will help Yes. you to try, be connected to the Internet service using your own router, the one that you got from us, even from Supa and then transferred to NBN. One moment. Okay? Let me just go Yep. here so I can take note your address. Just bear with me, please. So, like, if that modem is not working, the after that, you are going to provide us a new m v NBN modem? Like, let's suppose if it's modem not working. You you already provide me before because I pay $3,300 something dollar for that Yeah. modem. Yeah. Let me check here if we have, like, a promo for NBN. Because we are providing a free router before if a Supa, but it's depends from the current promotion we're having. So let me check for you just to be transparent. Okay? One moment Yeah. here. But I yes. Let me check. Oh, currently, NBN plans doesn't offer a free router. They are just offering, like, the cheapest router showing $139.95. So in case your router from Supa did not work, the cheapest router we have is $139.95. Yeah. That's Before already the yeah. Before also, I did not get anything free. I spent $300. That time yeah. also. So do Yeah. yeah. During the time when you sign up, we don't have any promo. Because the current promo we have right now, this this mid of the year, they are providing a free router for Supa Networks, twelve month and twenty four month. And it does show from our site as well. So maybe during the time that you check out, we don't have any promos like that because it really depends from the updates, promos that also we're getting from the networks if Okay. it's applicable. Yeah. If I go with the NBN, still there is a twelve month contact again or no? There's a no contact because I'm already previous Mhmm. customer? Yeah. We can continue whatever you have from your old account. So it it will not considered a new account. Okay. This is not So a it contact. it Okay. yeah. That's right. It just to because if you applied for a new account, there is some if you chose for no contract, there is a connection fee, and then they ask you to pay like this like this. So what we are doing now is you are just bringing your account to your new address, and then we are just activating your service to the other network, which is serviceable to your new address. That's what will happen now. Okay. But Let's it start it's this not one considered here. a new account. Okay. So yeah. Yeah. I'm So just same money, let like, me I take need to pay $79? Same? Yes. So I check on here as well. We have plans under NBN, which is 50 MBPS, the same price, $79.95. And then I will be giving you, like, three months, 15% since this is, like, a new to NBN as a courtesy. So, technically, once your NBN service has been activated this time is August. Right? So from September, October, November, the invoice you will be receiving will be with will have 15% discount. And then after that three months, it will go back to the standard price, the same that you're paying right now, $79.95 Okay. After 50% discount, how many cents. for three months? 15. Like, Okay. It's 15%. One five. oh, okay. So how much after 1515%? So $79.95, that is your base or standard price. And then if we give you 15% discount, it will be, like, around $67.96. That's from September, October, November. And then Hello? from this December onwards, it will go back to the standard price, which is $79.95. Oh, okay. Okay. Okay. Okay. Yeah. It's Yeah. like we're giving you the special discounted for three months because you are previous customers of from Supa, and then you're just relocating to other address, and then we're just transferring your connection to NBN, something like that. It's like a freebie, 15% discount, one five. K? 15%. And you will see it from your invoice from September, October, November. So let me take note here. Go ahead. You cut off. Yeah. Yeah. But if I need to buy a new NBN, then I'm going to disconnect. So after that, I'm not going to do any plan because I'm not not going to spend the $1.93 something dollar for modem. Because I already have a belong modem with me, So I used that two years before because that time in where I live now, they only use the SuperNet. So that's why I Oh, okay. I already have a belong modem. But if my NBN is a that that outreach not possible, I'm not going to spend money. That time, I'm going to disconnect because I already have a belong, so I'm going to connect with our belong services after that. So, yeah, I'm just telling truth to you. Oh, yeah. I understand that.","start_word":675,"end_word":2147,"sentiment":"neutral","sentiment_score":0.04102518557439997},{"text":"Thank you so much for being transparent. We do understand, and we are committed to providing you the service which is suitable to what you need.","start_word":2148,"end_word":2173,"sentiment":"positive","sentiment_score":0.4762464761734009},{"text":"Reason why, yeah, we can go ahead and try to activate your serve we will activate your service to NBN, and then our tech rep will help you to get connected using your super router because that's from us. Right? You you you got it from Airtel. Yeah. Okay. So so just to also make a note, if my NBN is not working, that time just I already give the notice as well. Like, I'm going to disconnect. But if that is working, that's good. Yeah. I understand. So so you would like to cancel the Supa services to your current address on August 25. Right? Yeah. And then service. And then when you would like to activate your NBN? Same day, August 25. Same day as well. Okay. Hello? Same day. NBN. Yes. Sorry. And then may I have your new address, please? Just give me one minute. Sure. No Actually, rush. I'm here to pick up my daughter. Oh, yeah. I can hear her her angelic voice.","start_word":2174,"end_word":2342,"sentiment":"neutral","sentiment_score":0.07581305503845215},{"text":"Thank you.","start_word":2343,"end_word":2344,"sentiment":"positive","sentiment_score":0.4122806489467621},{"text":"So I'm gonna Yes. My new dress is one Polyburg. Oh, you cut off. I just heard one. Yeah. One Polyburg, k Polybar. sorry. C o, double l, Y B U R L, and then Cresent, c R E Mm-mm. c E n T, Mm-mm. then Isabella Plains, Mm-mm. a City 2905. And do you have any unit number after one caliber? No. No. There's a house. That is a house. Only one Oh, okay. So it's direct like this, One Yeah. caliber. Okay. Crescent Isabella, please. Act 2905. Okay. I got it. So I will endorse this to our tech rep, and then we'll update you. Okay? They also check this just to make sure that it's serviceable by NBN. Yeah. Alright. And then I'll keep you posted. Yep. Anyway, today is the eighteenth, so we still have time. Yeah. But I'll I'll ensure that this will be double checked by our tech. In that way, everything will take into place once we start canceling the service to Supa and activating to NBN. They will confirm this.","start_word":2345,"end_word":2522,"sentiment":"neutral","sentiment_score":0.04264151359374604},{"text":"It's really serviceable. Okay? Alright. Thank you so much, and please be safe, both of you, your daughter. Have a good one.","start_word":2523,"end_word":2544,"sentiment":"positive","sentiment_score":0.6819868683815002}],"average":{"sentiment":"neutral","sentiment_score":0.06379446179017638}}}}