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Yes. Good morning. Who's calling me? No.\n\nI'm sorry. You've called me five times. What what what are you after? Yeah. Okay.\n\nLook. I'm going to I this is a spam call. I do not ever want you to call again. I'm gonna log your number, and we will never deal with you. Okay?\n\nDo not call again. It's disgusting what you're doing.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.1599998,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.004709867760539055},{"text":"Yes.","start":6.3199997,"end":6.72,"sentiment":"neutral","sentiment_score":0.12741908431053162},{"text":"Good morning.","start":6.72,"end":7.2,"sentiment":"neutral","sentiment_score":0.17969080060720444},{"text":"Who's calling me?","start":7.2,"end":8.18,"sentiment":"neutral","sentiment_score":0.035069004322091736},{"text":"No.","start":14.875,"end":15.115,"sentiment":"neutral","sentiment_score":-0.1529640555381775}],"sentiment":"neutral","sentiment_score":0.05546918883919716,"num_words":8,"start":2.1599998,"end":15.115},{"sentences":[{"text":"I'm sorry.","start":15.115,"end":15.515,"sentiment":"neutral","sentiment_score":-0.1609812006354332},{"text":"You've called me five times.","start":15.515,"end":16.395,"sentiment":"neutral","sentiment_score":-0.23657190799713135},{"text":"What what what are you after?","start":16.395,"end":17.855,"sentiment":"neutral","sentiment_score":-0.13473337764541307},{"text":"Yeah.","start":40.225,"end":40.465,"sentiment":"neutral","sentiment_score":-0.013177120126783848},{"text":"Okay.","start":40.465,"end":40.785,"sentiment":"neutral","sentiment_score":-0.03652048856019974}],"sentiment":"neutral","sentiment_score":-0.1575279877210657,"num_words":15,"start":15.115,"end":40.785},{"sentences":[{"text":"Look.","start":40.785,"end":41.265,"sentiment":"neutral","sentiment_score":-0.1825752854347229},{"text":"I'm going to I this is a spam call.","start":41.265,"end":44.485,"sentiment":"negative","sentiment_score":-0.4752364489767287},{"text":"I do not ever want you to call again.","start":45.345,"end":47.105,"sentiment":"negative","sentiment_score":-0.6077326668633355},{"text":"I'm gonna log your number, and we will never deal with you.","start":47.105,"end":49.90294,"sentiment":"neutral","sentiment_score":-0.3055364241202672},{"text":"Okay?","start":49.90294,"end":50.40294,"sentiment":"neutral","sentiment_score":-0.1825971156358719}],"sentiment":"negative","sentiment_score":-0.43057286040857434,"num_words":32,"start":40.785,"end":50.40294},{"sentences":[{"text":"Do not call again.","start":51.182938,"end":52.24294,"sentiment":"negative","sentiment_score":-0.45427124202251434},{"text":"It's disgusting what you're doing.","start":55.502937,"end":57.12294,"sentiment":"negative","sentiment_score":-0.5513349503278733}],"sentiment":"negative","sentiment_score":-0.5081955244143804,"num_words":9,"start":51.182938,"end":57.12294}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello, sir? Good morning.\n\nChannel 1: Yes. Good morning. Who's calling me?\n\nChannel 0: This is Abby from TechnoONE, but I wanted to make sure I called the right person. What is your name, sir?\n\nChannel 1: No. I'm sorry. You've called me five times. What what what are you after?\n\nChannel 0: Oh, this is Abby from Techno One, sir, in Springfield, Brisbane. Daniel asked me to reach out to you. I'm not sure if you're the right person, but we've spoken with you in the past. I have a note here. Just wanted to confirm.\n\nIt's it says that you're coming up for an IT review towards the middle of this year, which is June this month. Is that correct?\n\nChannel 1: Yeah. Okay. Look. I'm going to I this is a spam call. I do not ever want you to call again.\n\nI'm gonna log your number, and we will never deal with you. Okay? Do not call again.\n\nChannel 0: Sir, I understand. No problem. Thank you so much.\n\nChannel 1: It's disgusting\n\nChannel 0: You take\n\nChannel 1: what you're\n\nChannel 0: care.\n\nChannel 1: doing.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.1599998,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.004709867760539055}],"sentiment":"neutral","sentiment_score":0.004709867760539055,"channel":1,"num_words":1,"start":2.1599998,"end":2.6599998},{"sentences":[{"text":"Hello, sir?","start":3.1999998,"end":4.18,"sentiment":"neutral","sentiment_score":0.015978681854903698},{"text":"Good morning.","start":4.64,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.16365496069192886}],"sentiment":"neutral","sentiment_score":0.08981682127341628,"channel":0,"num_words":4,"start":3.1999998,"end":5.2999997},{"sentences":[{"text":"Yes.","start":6.3199997,"end":6.72,"sentiment":"neutral","sentiment_score":0.12741908431053162},{"text":"Good 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correct?","start":38.8,"end":39.699997,"sentiment":"neutral","sentiment_score":0.02172114544858535}],"sentiment":"neutral","sentiment_score":0.029692211858928202,"channel":0,"num_words":25,"start":31.599998,"end":39.699997},{"sentences":[{"text":"Yeah.","start":40.225,"end":40.465,"sentiment":"neutral","sentiment_score":-0.013177120126783848},{"text":"Okay.","start":40.465,"end":40.785,"sentiment":"neutral","sentiment_score":-0.03652048856019974},{"text":"Look.","start":40.785,"end":41.265,"sentiment":"neutral","sentiment_score":-0.1825752854347229},{"text":"I'm going to I this is a spam call.","start":41.265,"end":44.485,"sentiment":"negative","sentiment_score":-0.4752364489767287},{"text":"I do not ever want you to call again.","start":45.345,"end":47.105,"sentiment":"negative","sentiment_score":-0.6077326668633355}],"sentiment":"negative","sentiment_score":-0.47519023508010877,"channel":1,"num_words":21,"start":40.225,"end":47.105},{"sentences":[{"text":"I'm gonna log your number, and we will never deal with you.","start":47.105,"end":49.90294,"sentiment":"neutral","sentiment_score":-0.3055364241202672},{"text":"Okay?","start":49.90294,"end":50.40294,"sentiment":"neutral","sentiment_score":-0.1825971156358719},{"text":"Do not call again.","start":51.182938,"end":52.24294,"sentiment":"negative","sentiment_score":-0.45427124202251434}],"sentiment":"negative","sentiment_score":-0.3333011278334786,"channel":1,"num_words":17,"start":47.105,"end":52.24294},{"sentences":[{"text":"Sir, I understand.","start":53.285,"end":54.184998,"sentiment":"neutral","sentiment_score":-0.15153855085372925},{"text":"No problem.","start":54.324997,"end":54.805,"sentiment":"neutral","sentiment_score":-0.11514349281787872},{"text":"Thank you so much.","start":54.805,"end":55.682877,"sentiment":"neutral","sentiment_score":-0.11941664665937424}],"sentiment":"neutral","sentiment_score":-0.129174358314938,"channel":0,"num_words":9,"start":53.285,"end":55.682877},{"sentences":[{"text":"It's 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The customer is annoyed with calls from TechnoONE and eventually tells Abby not to call again. Abby apologizes and promises to log the number and prevent future calls."},"intents":{"segments":[{"text":"This is Abby from TechnoONE, but I wanted to make sure I called the right person. What is your name, sir?","start_word":11,"end_word":31,"intents":[{"intent":"Confirm caller's identity","confidence_score":0.0035270145}]}]},"sentiments":{"segments":[{"text":"Hello? Hello, sir? Good morning. Yes. Good morning. Who's calling me? This is Abby from TechnoONE, but I wanted to make sure I called the right person. What is your name, sir? No. I'm sorry. You've called me five times. What what what are you after? Oh, this is Abby from Techno One, sir, in Springfield, Brisbane. Daniel asked me to reach out to you. I'm not sure if you're the right person, but we've spoken with you in the past. I have a note here. Just wanted to confirm. It's it says that you're coming up for an IT review towards the middle of this year, which is June this month. Is that correct? Yeah. Okay. Look.","start_word":0,"end_word":117,"sentiment":"neutral","sentiment_score":-0.006376178935170174},{"text":"I'm going to I this is a spam call. I do not ever want you to call again.","start_word":118,"end_word":135,"sentiment":"negative","sentiment_score":-0.5195795297622681},{"text":"I'm gonna log your number, and we will never deal with you. Okay?","start_word":136,"end_word":148,"sentiment":"neutral","sentiment_score":-0.28139635920524597},{"text":"Do not call again.","start_word":149,"end_word":152,"sentiment":"negative","sentiment_score":-0.449111133813858},{"text":"Sir, I understand. No problem. Thank you so much.","start_word":153,"end_word":161,"sentiment":"neutral","sentiment_score":-0.13557037711143494},{"text":"It's disgusting You take what you're care.","start_word":162,"end_word":168,"sentiment":"negative","sentiment_score":-0.5974429249763489},{"text":"doing.","start_word":169,"end_word":169,"sentiment":"neutral","sentiment_score":-0.24489490687847135}],"average":{"sentiment":"neutral","sentiment_score":-0.12317603084456968}}}}