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Good afternoon. This is Marie. Yes. Yes.\n\nI'm good. It's Francine. How are you? Mhmm. Mhmm.\n\nOkay. May I know where did you register this number? But the number yeah, is it an Australian phone number? Okay. I see.\n\nThanks for confirming. Since we are Airtel Australia, we only service Australian phone numbers. Unfor yeah. Unfortunately, we won't be able to help you or resolve this issue for you as we are not affiliated with Airtel India. So I suggest you contact them directly.\n\nYeah. Because they are the one who have your account. Okay. 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My name is Ashwin. How are you? Good. Thanks.\n\nHi. I have an ASL mobile number, but I'm not getting SMS. I also reached the international roaming for SM incoming SMS, but you are not receiving SMS. Australia? I mean, no.\n\nNo. The Indian phone number. Okay.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.12,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.19393381476402283},{"text":"My name is Ashwin.","start":5.3599997,"end":6.42,"sentiment":"neutral","sentiment_score":0.17299316823482513},{"text":"How are you?","start":6.7999997,"end":7.54,"sentiment":"neutral","sentiment_score":0.17063875496387482},{"text":"Good.","start":10.8,"end":11.04,"sentiment":"positive","sentiment_score":0.4467679262161255},{"text":"Thanks.","start":11.04,"end":11.54,"sentiment":"positive","sentiment_score":0.41844913363456726}],"sentiment":"neutral","sentiment_score":0.22630398124456405,"num_words":10,"start":5.12,"end":11.54},{"sentences":[{"text":"Hi.","start":12.764999,"end":13.264999,"sentiment":"neutral","sentiment_score":0.05384386330842972},{"text":"I have an ASL mobile number, but I'm not getting SMS.","start":13.565,"end":18.625,"sentiment":"neutral","sentiment_score":-0.12373145940628918},{"text":"I also reached the international roaming for SM incoming SMS, but you are not receiving SMS.","start":22.045,"end":30.35,"sentiment":"neutral","sentiment_score":-0.2018292755819857},{"text":"Australia?","start":39.29,"end":39.79,"sentiment":"neutral","sentiment_score":-0.02038605883717537},{"text":"I mean, no.","start":39.85,"end":44.155,"sentiment":"neutral","sentiment_score":-0.058235147347052894}],"sentiment":"neutral","sentiment_score":-0.14786131563596427,"num_words":32,"start":12.764999,"end":44.155},{"sentences":[{"text":"No.","start":44.155,"end":44.655,"sentiment":"neutral","sentiment_score":-0.1173410415649414},{"text":"The Indian phone number.","start":44.875,"end":46.175,"sentiment":"neutral","sentiment_score":-0.07844807393848896},{"text":"Okay.","start":54.7,"end":55.2,"sentiment":"neutral","sentiment_score":-0.021042274311184883}],"sentiment":"neutral","sentiment_score":-0.07536260193834703,"num_words":6,"start":44.155,"end":55.2}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello? Good afternoon. This is Marie.\n\nChannel 1: Hi. My name is Ashwin. How are you?\n\nChannel 0: Yes. Yes. I'm good. It's Francine. How are you?\n\nChannel 1: Good. Thanks. Hi.\n\nChannel 0: Mhmm.\n\nChannel 1: I have an ASL mobile number,\n\nChannel 0: Mhmm.\n\nChannel 1: but I'm not getting SMS. I also reached the international roaming for SM incoming SMS, but you are not receiving SMS.\n\nChannel 0: Okay. May I know where did you register this number? But\n\nChannel 1: Australia?\n\nChannel 0: the\n\nChannel 1: I mean,\n\nChannel 0: number yeah, is it an Australian phone number?\n\nChannel 1: no. No. The Indian phone number.\n\nChannel 0: Okay. I see. Thanks for confirming. Since we are Airtel Australia, we only service Australian phone\n\nChannel 1: Okay.\n\nChannel 0: numbers. Unfor yeah. Unfortunately, we won't be able to help you or resolve this issue for you as we are not affiliated with Airtel India. So I suggest you contact them directly. Yeah.\n\nBecause they are the one who have your account. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.36,"end":1.86,"sentiment":"neutral","sentiment_score":0.028984777629375454},{"text":"Good afternoon.","start":2.3999999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.2809330001473427},{"text":"This is Marie.","start":3.1999998,"end":4.18,"sentiment":"neutral","sentiment_score":0.17675110697746277}],"sentiment":"neutral","sentiment_score":0.18685068314274153,"channel":0,"num_words":6,"start":1.36,"end":4.18},{"sentences":[{"text":"Hi.","start":5.12,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.19393381476402283},{"text":"My name is Ashwin.","start":5.3599997,"end":6.42,"sentiment":"neutral","sentiment_score":0.17299316823482513},{"text":"How are 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assistance. Marie confirms Francine's mobile number and suggests that she contact Airtel directly since they are the ones who have her account. Francine is disappointed but Marie reassures her that they will resolve her issue and she ends the call."},"intents":{"segments":[{"text":"Unfortunately, we won't be able to help you or resolve this issue for you as we are not affiliated with Airtel India. So I suggest you contact them directly. Yeah.","start_word":104,"end_word":133,"intents":[{"intent":"Request assistance","confidence_score":0.09745347}]}]},"sentiments":{"segments":[{"text":"Hello? Good afternoon. This is Marie. Hi. My name is Ashwin. How are Yes. you? Yes.","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.182522714138031},{"text":"I'm good. It's Francine.","start_word":16,"end_word":19,"sentiment":"positive","sentiment_score":0.4291357398033142},{"text":"How are you?","start_word":20,"end_word":22,"sentiment":"neutral","sentiment_score":0.25781893730163574},{"text":"Good. Thanks.","start_word":23,"end_word":24,"sentiment":"positive","sentiment_score":0.4326085448265076},{"text":"Hi. Mhmm. I have an ASL mobile number, Mhmm. but I'm not getting SMS. I also reached the international roaming for SM incoming SMS, but you are not receiving SMS. Okay. May I know where did you register this number? But Australia? the I mean, number yeah, is it an Australian phone number? no. No. The Indian phone number. Okay. I see. Thanks for confirming. Since we are Airtel Australia, we only service Australian phone Okay. numbers. Unfor yeah.","start_word":25,"end_word":103,"sentiment":"neutral","sentiment_score":-0.06794436275959015},{"text":"Unfortunately, we won't be able to help you or resolve this issue for you as we are not affiliated with Airtel India.","start_word":104,"end_word":125,"sentiment":"negative","sentiment_score":-0.5245110392570496},{"text":"So I suggest you contact them directly. Yeah. Because they are the one who have your account. Okay. Bye.","start_word":126,"end_word":144,"sentiment":"neutral","sentiment_score":-0.06957997381687164}],"average":{"sentiment":"neutral","sentiment_score":-0.057519525851843493}}}}