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You've reached Monique from Ritual Counseling. Just leave your name, number, and a short message, and I'll get back to you as soon as possible.","confidence":1.0,"words":[{"word":"hi","start":0.56,"end":0.88,"confidence":0.9980469,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.13738016784191132},{"word":"you've","start":0.88,"end":1.12,"confidence":0.9995117,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.16410881280899048},{"word":"reached","start":1.12,"end":1.4399999,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.16123199462890625},{"word":"monique","start":1.4399999,"end":1.8399999,"confidence":0.99609375,"punctuated_word":"Monique","sentiment":"neutral","sentiment_score":0.17309656739234924},{"word":"from","start":1.8399999,"end":2.08,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.21960364282131195},{"word":"ritual","start":2.08,"end":2.56,"confidence":0.92089844,"punctuated_word":"Ritual","sentiment":"neutral","sentiment_score":0.1882137805223465},{"word":"counseling","start":2.56,"end":3.06,"confidence":0.9947917,"punctuated_word":"Counseling.","sentiment":"neutral","sentiment_score":0.1688859760761261},{"word":"just","start":3.1999998,"end":3.4399998,"confidence":0.9819336,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.14595520496368408},{"word":"leave","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.1606595516204834},{"word":"your","start":3.6799998,"end":3.9199998,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.14183717966079712},{"word":"name","start":3.9199998,"end":4.4,"confidence":0.99609375,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.16981473565101624},{"word":"number","start":4.4,"end":4.7999997,"confidence":0.97753906,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.1891176700592041},{"word":"and","start":4.7999997,"end":5.04,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.17386937141418457},{"word":"a","start":5.04,"end":5.12,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1811523288488388},{"word":"short","start":5.12,"end":5.44,"confidence":1.0,"punctuated_word":"short","sentiment":"neutral","sentiment_score":0.1642625331878662},{"word":"message","start":5.44,"end":5.8399997,"confidence":0.98706055,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":0.15315702557563782},{"word":"and","start":5.8399997,"end":6.0,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.17825278639793396},{"word":"i'll","start":6.0,"end":6.16,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.19579023122787476},{"word":"get","start":6.16,"end":6.3199997,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.15686826407909393},{"word":"back","start":6.3199997,"end":6.48,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.13887786865234375},{"word":"to","start":6.48,"end":6.64,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.16055893898010254},{"word":"you","start":6.64,"end":6.7999997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.24842162430286407},{"word":"as","start":6.7999997,"end":7.04,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.14843255281448364},{"word":"soon","start":7.04,"end":7.2,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.17395463585853577},{"word":"as","start":7.2,"end":7.3599997,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.1386438012123108},{"word":"possible","start":7.3599997,"end":7.8599997,"confidence":0.9995117,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":0.15097226202487946}],"paragraphs":{"transcript":"\nHi. You've reached Monique from Ritual Counseling. Just leave your name, number, and a short message, and I'll get back to you as soon as possible.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.88,"sentiment":"neutral","sentiment_score":0.13738016784191132},{"text":"You've reached Monique from Ritual Counseling.","start":0.88,"end":3.06,"sentiment":"neutral","sentiment_score":0.17919012904167175},{"text":"Just leave your name, number, and a short message, and I'll get back to you as soon as possible.","start":3.1999998,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.16687360876484922}],"sentiment":"neutral","sentiment_score":0.1685815195624645,"num_words":26,"start":0.56,"end":7.8599997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Monique from Ritual Counseling. Just leave your name, number, and a short message, and I'll get back to you as soon as possible.\n\nChannel 0: Hey there, Monique. My name is Sophie Zoda, and we I have just separated from my fiance, but she's looking at wanting to talk about a couple of counseling. So she doesn't believe in government theory, but I've done a whole bunch of courses on that. And, look, I was just wondering if you'd give me a callback, and we can schedule some time to both come in and have a chat. If you could give me a callback on this number, likewise, 13 I don't know.\n\n1300. That's my work number. It'll be 0401375885. That'll probably be the best. Alright.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.88,"sentiment":"neutral","sentiment_score":0.13738016784191132},{"text":"You've reached Monique from Ritual Counseling.","start":0.88,"end":3.06,"sentiment":"neutral","sentiment_score":0.17919012904167175},{"text":"Just leave your name, number, and a short message, and I'll get back to you as soon as possible.","start":3.1999998,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.16687360876484922}],"sentiment":"neutral","sentiment_score":0.1685815195624645,"channel":1,"num_words":26,"start":0.56,"end":7.8599997},{"sentences":[{"text":"Hey there, Monique.","start":9.76,"end":10.74,"sentiment":"neutral","sentiment_score":0.15396647155284882},{"text":"My name is Sophie Zoda, and we I have just separated from my fiance, but she's looking at wanting to talk about a couple of counseling.","start":10.96,"end":19.085,"sentiment":"neutral","sentiment_score":0.08625243088373771},{"text":"So she doesn't believe in government theory, but I've done a whole bunch of courses on that.","start":19.145,"end":23.805,"sentiment":"neutral","sentiment_score":-0.03109683173105997},{"text":"And, look, I was just wondering if you'd give me a callback, and we can schedule some time to both come in and have a chat.","start":24.265,"end":29.4,"sentiment":"neutral","sentiment_score":0.06569643727002236},{"text":"If you could give me a callback on this number, likewise, 13 I don't know.","start":29.72,"end":35.4,"sentiment":"neutral","sentiment_score":-0.000318961093823115}],"sentiment":"neutral","sentiment_score":0.044587809549666,"channel":0,"num_words":87,"start":9.76,"end":35.4},{"sentences":[{"text":"1300.","start":35.4,"end":36.12,"sentiment":"neutral","sentiment_score":0.004129826091229916},{"text":"That's my work number.","start":36.12,"end":37.16,"sentiment":"neutral","sentiment_score":0.07355289161205292},{"text":"It'll be 0401375885.","start":37.16,"end":41.0,"sentiment":"neutral","sentiment_score":0.07593151430288951},{"text":"That'll probably be the best.","start":41.0,"end":42.36,"sentiment":"neutral","sentiment_score":0.3221400558948517},{"text":"Alright.","start":42.36,"end":42.68,"sentiment":"positive","sentiment_score":0.4090580344200134}],"sentiment":"neutral","sentiment_score":0.18184958923874156,"channel":0,"num_words":14,"start":35.4,"end":42.68},{"sentences":[{"text":"Thank you.","start":42.68,"end":43.079998,"sentiment":"positive","sentiment_score":0.6172285676002502},{"text":"Bye.","start":43.079998,"end":43.579998,"sentiment":"neutral","sentiment_score":0.21972933411598208}],"sentiment":"positive","sentiment_score":0.4847288231054942,"channel":0,"num_words":3,"start":42.68,"end":43.579998}]},"summary":{"result":"success","short":"A customer named Sophie Zoda left a message for Monique from Relliant Counseling, saying that her fiance is interested in counseling and that she had done courses on government theory. She asks Monique to call her back to schedule a chat and leaves her work number for the call back."},"intents":{"segments":[{"text":"My name is Sophie Zoda, and we I have just separated from my fiance, but she's looking at wanting to talk about a couple of counseling. So she doesn't believe in government theory, but I've done a whole bunch of courses on that. And, look, I was just wondering if you'd give me a callback, and we can schedule some time to both come in and have a chat.","start_word":29,"end_word":97,"intents":[{"intent":"Schedule counseling sessions","confidence_score":0.1587177}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Monique from Ritual Counseling. Just leave your name, number, and a short message, and I'll get back to you as soon as possible. Hey there, Monique. My name is Sophie Zoda, and we I have just separated from my fiance, but she's looking at wanting to talk about a couple of counseling. So she doesn't believe in government theory, but I've done a whole bunch of courses on that. And, look, I was just wondering if you'd give me a callback, and we can schedule some time to both come in and have a chat. If you could give me a callback on this number, likewise, 13 I don't know. 1300. That's my work number. It'll be 0401375885. That'll probably be the best.","start_word":0,"end_word":125,"sentiment":"neutral","sentiment_score":0.08284163475036621},{"text":"Alright. Thank you.","start_word":126,"end_word":128,"sentiment":"positive","sentiment_score":0.5069334506988525},{"text":"Bye.","start_word":129,"end_word":129,"sentiment":"neutral","sentiment_score":0.29308590292930603}],"average":{"sentiment":"neutral","sentiment_score":0.0987180519104004}}}}