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Oh, no. No. It's fine. I just wanted to know with regards to the documentation he's requested. I put it through the feedback system, but do I need to because I know Tracy's not here. Next Wednesday. Okay. So that's a while away. But that's well, I've just sent the email now. I've cc'd you in it. I just kept it simple. I didn't I was gonna write all this stuff in there about, you know, there's certain amount of information we can't provide, but I thought, no. We'll just tell him that verbally. I don't wanna put it in writing. And I'll yeah. I'll meet with him, and I'll say, what exactly do you want? And then we'll go from there. So I'm hoping he says the next couple of days, I can meet with him. And then, yeah, you're right. By then, because that information Tracy, that'll be next week. Yeah. Yeah. Okay. Yeah. That should be fine. That's all I wanted to know. I was just worried about that. 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Oh, no. No. It's fine. I just wanted to know with regards to the documentation he's requested.\n\nI put it through the feedback system, but do I need to because I know Tracy's not here. Next Wednesday. Okay. So that's a while away. But that's well, I've just sent the email now.\n\nI've cc'd you in it. I just kept it simple. I didn't I was gonna write all this stuff in there about, you know, there's certain amount of information we can't provide, but I thought, no. We'll just tell him that verbally. I don't wanna put it in writing.\n\nAnd I'll yeah. I'll meet with him, and I'll say, what exactly do you want? And then we'll go from there. So I'm hoping he says the next couple of days, I can meet with him. And then, yeah, you're right.\n\nBy then, because that information Tracy, that'll be next week. Yeah. Yeah. Okay. Yeah.\n\nThat should be fine. That's all I wanted to know. I was just worried about that. 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Sorry. I got a missed call. I was in with Amanda. It's not my phone on me.\n\nChannel 1: Oh, no. No. It's fine. I just wanted to know with regards to the documentation he's requested. I put it through the feedback system, but do I need to because I know Tracy's not here.\n\nChannel 0: No. She's back on Wednesday.\n\nChannel 1: Next Wednesday.\n\nChannel 0: Wednesday, the thirteenth. Yes. A week today.\n\nChannel 1: Okay. So that's a while away.\n\nChannel 0: When\n\nChannel 1: But\n\nChannel 0: when\n\nChannel 1: that's\n\nChannel 0: are you meeting with him?\n\nChannel 1: well, I've just sent the email now. I've cc'd\n\nChannel 0: Yep.\n\nChannel 1: you in it.\n\nChannel 0: Yep.\n\nChannel 1: I just kept it simple. I didn't I was gonna write all this stuff in there about, you know, there's certain amount of information we can't provide, but I thought, no. We'll just tell him that verbally. I don't wanna put it in writing.\n\nChannel 0: Yep.\n\nChannel 1: And I'll yeah. I'll meet with him, and I'll say, what exactly do you want? And then we'll go from there. So I'm hoping he says the next couple of days, I can meet with him. And then, yeah, you're right.\n\nBy then, because that information Tracy, that'll be next week. Yeah.\n\nChannel 0: Yep. Okay.\n\nChannel 1: Yeah. Okay. Yeah. That should be fine. That's all I wanted to know.\n\nI was just worried about that. And with the axe you know who wants to access notes, do I need to I'll just because I saw specifically\n\nChannel 0: We\n\nChannel 1: he wrote an\n\nChannel 0: we can't give him the access notes. So if Axxess Care have written information in our in clinical manager, I guess we can give them that, I assume. But even then,\n\nChannel 1: Yes.\n\nChannel 0: I'm not sure about that. AccessCare would need to be okay with they would need to give them the notes themselves.\n\nChannel 1: Yeah. So that because that's where he's requested all medical notes and records of doctor's visits and the reasons for the visits.\n\nChannel 0: Yeah. So if you want medical notes, we can't provide that. That's an access care thing.\n\nChannel 1: Yeah. Because I've said it says specifically below the email, this email, inclusive of all attachments, is confidential and is intended for the original address recipients only. So I will talk to him, and I'll say, if you want the access notes, you have to request them from access.\n\nChannel 0: Yeah.\n\nChannel 1: No. Yeah. Alright. I'll okay. I'll just wait to hear back from him and see what he says about a meeting.\n\nChannel 0: Alright. Okey\n\nChannel 1: Alright.\n\nChannel 0: dokes.\n\nChannel 1: Thank you. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.009261985309422016}],"sentiment":"neutral","sentiment_score":0.009261985309422016,"channel":1,"num_words":1,"start":0.48,"end":0.98},{"sentences":[{"text":"Hey.","start":2.32,"end":2.48,"sentiment":"neutral","sentiment_score":0.004309481009840965},{"text":"Sorry.","start":2.48,"end":2.72,"sentiment":"neutral","sentiment_score":-0.11983488500118256},{"text":"I got a missed call.","start":2.72,"end":3.4399998,"sentiment":"neutral","sentiment_score":-0.1668727368116379},{"text":"I was in with Amanda.","start":3.4399998,"end":4.24,"sentiment":"neutral","sentiment_score":-0.06487783715128899},{"text":"It's not my phone on me.","start":4.24,"end":5.94,"sentiment":"neutral","sentiment_score":-0.31193165481090546}],"sentiment":"neutral","sentiment_score":-0.17477045570396715,"channel":0,"num_words":18,"start":2.32,"end":5.94},{"sentences":[{"text":"Oh, 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The customer asks if they need to put it in writing and the agent explains that they can provide it verbally but cannot provide it in writing. The customer also asks about access to medical notes and records and the agent explains that they cannot provide them but will wait to hear back from Amanda."},"intents":{"segments":[{"text":"I just wanted to know with regards to the documentation he's requested.","start_word":24,"end_word":35,"intents":[{"intent":"Request documentation","confidence_score":0.50933254}]},{"text":"When But when that's are you meeting with him?","start_word":74,"end_word":82,"intents":[{"intent":"Schedule meeting with travis","confidence_score":0.15733495}]},{"text":"So that because that's where he's requested all medical notes and records of doctor's visits and the reasons for the visits. 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