{"metadata":{"transaction_key":"deprecated","request_id":"019f58bc-3b31-7343-b733-0d51a9242ae2","sha256":"82b687b3cd67c8d56ae81c3de8876cdbb5c3c471cad7be04101733d69816de09","created":"2026-07-12T23:49:20.461Z","duration":7.8479376,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":21,"output_tokens":21},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":21,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Sorry. I can't take your call right now. Please leave a message. Thank you.","confidence":0.9970703,"words":[{"word":"sorry","start":0.39999998,"end":0.64,"confidence":0.8911133,"punctuated_word":"Sorry.","sentiment":"negative","sentiment_score":-0.532244861125946},{"word":"i","start":0.64,"end":0.71999997,"confidence":0.79296875,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.696905791759491},{"word":"can't","start":0.71999997,"end":0.88,"confidence":0.9758301,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.727276086807251},{"word":"take","start":0.88,"end":1.12,"confidence":0.9970703,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.7807781100273132},{"word":"your","start":1.12,"end":1.28,"confidence":0.97265625,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.7526884078979492},{"word":"call","start":1.28,"end":1.4399999,"confidence":0.99902344,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.7238779067993164},{"word":"right","start":1.4399999,"end":1.5999999,"confidence":0.9951172,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.6728612184524536},{"word":"now","start":1.5999999,"end":1.8399999,"confidence":0.9995117,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.6410716772079468},{"word":"please","start":1.8399999,"end":2.08,"confidence":0.9980469,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.4342866837978363},{"word":"leave","start":2.08,"end":2.32,"confidence":0.9980469,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.2853362262248993},{"word":"a","start":2.32,"end":2.3999999,"confidence":0.9165039,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2906956076622009},{"word":"message","start":2.3999999,"end":2.8999999,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.2436077445745468},{"word":"thank","start":3.04,"end":3.28,"confidence":0.984375,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.28119850158691406},{"word":"you","start":3.28,"end":3.78,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.07740124315023422}],"paragraphs":{"transcript":"\nSorry. I can't take your call right now. Please leave a message. Thank you.","paragraphs":[{"sentences":[{"text":"Sorry.","start":0.39999998,"end":0.64,"sentiment":"negative","sentiment_score":-0.532244861125946},{"text":"I can't take your call right now.","start":0.64,"end":1.8399999,"sentiment":"negative","sentiment_score":-0.7136370284216744},{"text":"Please leave a message.","start":1.8399999,"end":2.8999999,"sentiment":"neutral","sentiment_score":-0.31348156556487083},{"text":"Thank you.","start":3.04,"end":3.78,"sentiment":"neutral","sentiment_score":0.17929987236857414}],"sentiment":"negative","sentiment_score":-0.45878789840000017,"num_words":14,"start":0.39999998,"end":3.78}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Sorry. I can't take your call right now. Please leave a message. Thank you.","paragraphs":[{"sentences":[{"text":"Sorry.","start":0.39999998,"end":0.64,"sentiment":"negative","sentiment_score":-0.532244861125946},{"text":"I can't take your call right now.","start":0.64,"end":1.8399999,"sentiment":"negative","sentiment_score":-0.7136370284216744},{"text":"Please leave a message.","start":1.8399999,"end":2.8999999,"sentiment":"neutral","sentiment_score":-0.31348156556487083},{"text":"Thank you.","start":3.04,"end":3.78,"sentiment":"neutral","sentiment_score":0.17929987236857414}],"sentiment":"negative","sentiment_score":-0.45878789840000017,"channel":1,"num_words":14,"start":0.39999998,"end":3.78}]},"summary":{"result":"success","short":"Sorry. I can't take your call right now. Please leave a message. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":12,"end_word":13,"intents":[{"intent":"Record message","confidence_score":0.0010644603}]}]},"sentiments":{"segments":[{"text":"Sorry. I can't take your call right now.","start_word":0,"end_word":7,"sentiment":"negative","sentiment_score":-0.6796311140060425},{"text":"Please leave a message. Thank you.","start_word":8,"end_word":13,"sentiment":"neutral","sentiment_score":-0.14076800644397736}],"average":{"sentiment":"negative","sentiment_score":-0.4486897786458333}}}}