{"metadata":{"transaction_key":"deprecated","request_id":"35df46d3-6b6d-45b5-adcd-eac90b8b32f8","sha256":"6dedb59b4ee4658ded8a59205e6c28a59d6d7d69d20eb380913fc973b34eb18a","created":"2026-03-05T01:55:21.871Z","duration":302.68793,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":316,"output_tokens":66},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":338,"output_tokens":338},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":338,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Thank you so much for calling your Total account. How may I help you today? I understand. And what is your full name? K h a n, your last name? Okay. Thank you. And your phone number, please? Thank you. Just give me a minute through through. I will just need to pull out your account. Okay? Just bear with me. Thank you so much for patiently waiting on the line. Have you just processed your order through the site? Because I wasn't able to pull out your account record. This is Airtel AU. Are you pertaining with your Indian account, Indian phone number? Internet account. And have you recently signed up or we have you Okay. One moment. It because it's not yet showing. And the phone number that you put in is 0412380122. Okay. No. Our company is Airtel, AIR. Okay. Have a good one.","confidence":0.998942,"words":[{"word":"thank","start":0.71999997,"end":0.96,"confidence":0.99674404,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6531311273574829},{"word":"you","start":0.96,"end":1.12,"confidence":0.99987483,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.718400239944458},{"word":"so","start":1.12,"end":1.36,"confidence":0.9994795,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7299651503562927},{"word":"much","start":1.36,"end":1.76,"confidence":0.9999268,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.7458968758583069},{"word":"for","start":1.76,"end":2.0,"confidence":0.99948645,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6840030550956726},{"word":"calling","start":2.0,"end":2.32,"confidence":0.9991763,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.7181497812271118},{"word":"your","start":2.32,"end":2.48,"confidence":0.6688169,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.7799879908561707},{"word":"total","start":2.48,"end":2.8,"confidence":0.39995995,"punctuated_word":"Total","sentiment":"positive","sentiment_score":0.7509011626243591},{"word":"account","start":2.8,"end":3.12,"confidence":0.9115777,"punctuated_word":"account.","sentiment":"positive","sentiment_score":0.7462053298950195},{"word":"how","start":3.12,"end":3.36,"confidence":0.9997404,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.6359720826148987},{"word":"may","start":3.36,"end":3.52,"confidence":0.99898344,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.6291449069976807},{"word":"i","start":3.52,"end":3.6,"confidence":0.9826623,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.6331090331077576},{"word":"help","start":3.6,"end":3.84,"confidence":0.99994075,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.6013224124908447},{"word":"you","start":3.84,"end":4.0,"confidence":0.9961702,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6500493884086609},{"word":"today","start":4.0,"end":4.5,"confidence":0.999823,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.520356297492981},{"word":"i","start":23.475,"end":23.715,"confidence":0.9931995,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08900247514247894},{"word":"understand","start":23.715,"end":24.215,"confidence":0.99464846,"punctuated_word":"understand.","sentiment":"neutral","sentiment_score":-0.07107342034578323},{"word":"and","start":24.515,"end":24.915,"confidence":0.9992686,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.03547115623950958},{"word":"what","start":24.915,"end":25.154999,"confidence":0.9994491,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.021955344825983047},{"word":"is","start":25.154999,"end":25.314999,"confidence":0.99991643,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.022216277197003365},{"word":"your","start":25.314999,"end":25.635,"confidence":0.99987555,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.02159476093947887},{"word":"full","start":25.635,"end":25.955,"confidence":0.99994683,"punctuated_word":"full","sentiment":"neutral","sentiment_score":-0.005576778203248978},{"word":"name","start":25.955,"end":26.455,"confidence":0.9994109,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":-0.02210882306098938},{"word":"k","start":32.07,"end":32.31,"confidence":0.50678766,"punctuated_word":"K","sentiment":"neutral","sentiment_score":-0.004280966240912676},{"word":"h","start":32.31,"end":32.71,"confidence":0.9955155,"punctuated_word":"h","sentiment":"neutral","sentiment_score":-0.0035187865141779184},{"word":"a","start":32.71,"end":33.11,"confidence":0.99925977,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.003322995500639081},{"word":"n","start":33.11,"end":33.61,"confidence":0.8847089,"punctuated_word":"n,","sentiment":"neutral","sentiment_score":-0.003513259580358863},{"word":"your","start":33.670002,"end":33.91,"confidence":0.9977775,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.00633286265656352},{"word":"last","start":33.91,"end":34.15,"confidence":0.9999497,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.00472926814109087},{"word":"name","start":34.15,"end":34.65,"confidence":0.9658909,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":-0.008527562022209167},{"word":"okay","start":36.47,"end":36.97,"confidence":0.9483495,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07622874528169632},{"word":"thank","start":37.27,"end":37.59,"confidence":0.99774617,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.24757565557956696},{"word":"you","start":37.59,"end":38.09,"confidence":0.99870163,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.16356459259986875},{"word":"and","start":39.11,"end":39.43,"confidence":0.9987789,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.05465761944651604},{"word":"your","start":39.43,"end":39.75,"confidence":0.9997584,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03518220782279968},{"word":"phone","start":39.75,"end":39.99,"confidence":0.9999417,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.053036756813526154},{"word":"number","start":39.99,"end":40.39,"confidence":0.99917316,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.05069788545370102},{"word":"please","start":40.39,"end":40.89,"confidence":0.99258053,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.03364101052284241},{"word":"thank","start":45.615,"end":45.855,"confidence":0.99722666,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2590334117412567},{"word":"you","start":45.855,"end":46.335,"confidence":0.99960077,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2989348769187927},{"word":"just","start":46.335,"end":46.735,"confidence":0.99669707,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.21143323183059692},{"word":"give","start":46.735,"end":46.975,"confidence":0.9972698,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.2016133964061737},{"word":"me","start":46.975,"end":47.055,"confidence":0.99007773,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.26977288722991943},{"word":"a","start":47.055,"end":47.135,"confidence":0.9946232,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.3120892643928528},{"word":"minute","start":47.135,"end":47.455,"confidence":0.99715567,"punctuated_word":"minute","sentiment":"neutral","sentiment_score":0.23449724912643433},{"word":"through","start":47.455,"end":47.695,"confidence":0.6018166,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.19023989140987396},{"word":"through","start":47.695,"end":48.175,"confidence":0.8414507,"punctuated_word":"through.","sentiment":"neutral","sentiment_score":0.2080167979001999},{"word":"i","start":48.175,"end":48.335,"confidence":0.9995672,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1496461182832718},{"word":"will","start":48.335,"end":48.495,"confidence":0.5324219,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.1097761169075966},{"word":"just","start":48.495,"end":48.735,"confidence":0.99950635,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.12464132159948348},{"word":"need","start":48.735,"end":48.895,"confidence":0.9996642,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.14576759934425354},{"word":"to","start":48.895,"end":49.055,"confidence":0.99909556,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11851000785827635},{"word":"pull","start":49.055,"end":49.295,"confidence":0.99911183,"punctuated_word":"pull","sentiment":"neutral","sentiment_score":0.09899201989173888},{"word":"out","start":49.295,"end":49.455,"confidence":0.9530096,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.10363848507404327},{"word":"your","start":49.455,"end":49.614998,"confidence":0.9996581,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.08850128203630447},{"word":"account","start":49.614998,"end":49.935,"confidence":0.9995611,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.10706541687250136},{"word":"okay","start":49.935,"end":50.415,"confidence":0.9988237,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.09289070963859558},{"word":"just","start":50.415,"end":50.655,"confidence":0.99902403,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.058516599237918854},{"word":"bear","start":50.655,"end":50.895,"confidence":0.9992341,"punctuated_word":"bear","sentiment":"neutral","sentiment_score":0.08056427538394928},{"word":"with","start":50.895,"end":51.055,"confidence":0.998939,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.07039578258991241},{"word":"me","start":51.055,"end":51.555,"confidence":0.9993338,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":0.13240154087543488},{"word":"thank","start":218.69499,"end":219.015,"confidence":0.74241245,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4653819799423218},{"word":"you","start":219.015,"end":219.17499,"confidence":0.9997285,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4706062972545624},{"word":"so","start":219.17499,"end":219.33499,"confidence":0.99923825,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.4310273826122284},{"word":"much","start":219.33499,"end":219.655,"confidence":0.99992096,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.5110400319099426},{"word":"for","start":219.655,"end":219.89499,"confidence":0.9959298,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5328428745269775},{"word":"patiently","start":219.89499,"end":220.375,"confidence":0.99984574,"punctuated_word":"patiently","sentiment":"positive","sentiment_score":0.5250565409660339},{"word":"waiting","start":220.375,"end":220.69499,"confidence":0.9998621,"punctuated_word":"waiting","sentiment":"positive","sentiment_score":0.6923632621765137},{"word":"on","start":220.69499,"end":220.855,"confidence":0.99994695,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.688711941242218},{"word":"the","start":220.855,"end":220.935,"confidence":0.9998597,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.6764397621154785},{"word":"line","start":220.935,"end":221.33499,"confidence":0.99988437,"punctuated_word":"line.","sentiment":"positive","sentiment_score":0.6371148824691772},{"word":"have","start":221.33499,"end":221.575,"confidence":0.9997093,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":0.1632295548915863},{"word":"you","start":221.575,"end":221.81499,"confidence":0.99969566,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17040739953517914},{"word":"just","start":221.81499,"end":222.135,"confidence":0.99981016,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1584445685148239},{"word":"processed","start":222.135,"end":222.53499,"confidence":0.98519486,"punctuated_word":"processed","sentiment":"neutral","sentiment_score":0.28188642859458923},{"word":"your","start":222.53499,"end":222.855,"confidence":0.9998035,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.17455658316612244},{"word":"order","start":222.855,"end":223.25499,"confidence":0.9957124,"punctuated_word":"order","sentiment":"neutral","sentiment_score":0.17908044159412384},{"word":"through","start":223.25499,"end":223.495,"confidence":0.9965203,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.07534484565258026},{"word":"the","start":223.495,"end":223.655,"confidence":0.98909,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09650777280330658},{"word":"site","start":223.655,"end":223.97499,"confidence":0.9395514,"punctuated_word":"site?","sentiment":"neutral","sentiment_score":0.14992596209049225},{"word":"because","start":223.97499,"end":224.295,"confidence":0.9865746,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.08630234748125076},{"word":"i","start":224.295,"end":224.45499,"confidence":0.99986804,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1681165099143982},{"word":"wasn't","start":224.45499,"end":224.775,"confidence":0.998942,"punctuated_word":"wasn't","sentiment":"neutral","sentiment_score":-0.08383704721927643},{"word":"able","start":224.775,"end":225.09499,"confidence":0.9993672,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.07922074943780899},{"word":"to","start":225.09499,"end":225.25499,"confidence":0.9989208,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07949043065309525},{"word":"pull","start":225.25499,"end":225.495,"confidence":0.9998142,"punctuated_word":"pull","sentiment":"neutral","sentiment_score":-0.06698165833950043},{"word":"out","start":225.495,"end":225.73499,"confidence":0.9518104,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.017393723130226135},{"word":"your","start":225.73499,"end":226.23499,"confidence":0.9984078,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0297749787569046},{"word":"account","start":226.855,"end":227.33499,"confidence":0.9997638,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.04270850867033005},{"word":"record","start":227.33499,"end":227.83499,"confidence":0.9984175,"punctuated_word":"record.","sentiment":"neutral","sentiment_score":-0.02045774832367897},{"word":"this","start":232.42,"end":232.73999,"confidence":0.9966318,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.013451401144266129},{"word":"is","start":232.73999,"end":232.98,"confidence":0.99947673,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.021817512810230255},{"word":"airtel","start":232.98,"end":233.48,"confidence":0.96668434,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.013310400769114494},{"word":"au","start":233.54,"end":234.01999,"confidence":0.6139485,"punctuated_word":"AU.","sentiment":"neutral","sentiment_score":0.019591672345995903},{"word":"are","start":234.01999,"end":234.09999,"confidence":0.99789125,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":0.00906024407595396},{"word":"you","start":234.09999,"end":234.26,"confidence":0.99948186,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.004002276808023453},{"word":"pertaining","start":234.26,"end":234.76,"confidence":0.9807733,"punctuated_word":"pertaining","sentiment":"neutral","sentiment_score":0.002857745625078678},{"word":"with","start":235.06,"end":235.56,"confidence":0.9996106,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.0001229364424943924},{"word":"your","start":235.62,"end":236.12,"confidence":0.9980521,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.00029278360307216644},{"word":"indian","start":236.34,"end":236.73999,"confidence":0.99944717,"punctuated_word":"Indian","sentiment":"neutral","sentiment_score":0.0004975087940692902},{"word":"account","start":236.73999,"end":237.21999,"confidence":0.8699169,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":-0.002157595008611679},{"word":"indian","start":237.21999,"end":237.62,"confidence":0.9999409,"punctuated_word":"Indian","sentiment":"neutral","sentiment_score":-0.0006375797092914581},{"word":"phone","start":237.62,"end":237.85999,"confidence":0.9995771,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.016285991296172142},{"word":"number","start":237.85999,"end":238.35999,"confidence":0.9089446,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.009435873478651048},{"word":"internet","start":242.09999,"end":242.59999,"confidence":0.9877121,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.046313606202602386},{"word":"account","start":242.73999,"end":243.23999,"confidence":0.96972466,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.05566171556711197},{"word":"and","start":243.615,"end":244.115,"confidence":0.99810433,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.006339876912534237},{"word":"have","start":244.335,"end":244.575,"confidence":0.7628075,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.005658810026943684},{"word":"you","start":244.575,"end":244.815,"confidence":0.9994617,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0072045521810650826},{"word":"recently","start":244.815,"end":245.315,"confidence":0.9998447,"punctuated_word":"recently","sentiment":"neutral","sentiment_score":-0.002925461158156395},{"word":"signed","start":245.375,"end":245.775,"confidence":0.96348506,"punctuated_word":"signed","sentiment":"neutral","sentiment_score":-0.005157429724931717},{"word":"up","start":245.775,"end":246.255,"confidence":0.99914694,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.0014342553913593292},{"word":"or","start":246.255,"end":246.755,"confidence":0.4041086,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.015249441377818584},{"word":"we","start":247.295,"end":247.535,"confidence":0.916759,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.03464633971452713},{"word":"have","start":247.535,"end":247.855,"confidence":0.9775459,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.03792557120323181},{"word":"you","start":247.855,"end":248.015,"confidence":0.9893078,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04408763349056244},{"word":"okay","start":254.415,"end":254.915,"confidence":0.8748417,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.009545333683490751},{"word":"one","start":255.99,"end":256.23,"confidence":0.9982316,"punctuated_word":"One","sentiment":"neutral","sentiment_score":-0.015087734907865524},{"word":"moment","start":256.23,"end":256.71,"confidence":0.98118496,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.009090108796954157},{"word":"it","start":256.71,"end":256.87,"confidence":0.83208144,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.04093612730503082},{"word":"because","start":256.95,"end":257.27,"confidence":0.997726,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.07201291620731354},{"word":"it's","start":257.27,"end":257.43,"confidence":0.99982226,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.07161545753479004},{"word":"not","start":257.43,"end":257.75,"confidence":0.99975425,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.08153090626001358},{"word":"yet","start":257.75,"end":258.07,"confidence":0.998765,"punctuated_word":"yet","sentiment":"neutral","sentiment_score":-0.09572573751211166},{"word":"showing","start":258.07,"end":258.57,"confidence":0.9850058,"punctuated_word":"showing.","sentiment":"neutral","sentiment_score":-0.060768160969018936},{"word":"and","start":259.03,"end":259.27,"confidence":0.99896204,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.028575124219059944},{"word":"the","start":259.27,"end":259.43,"confidence":0.99993,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03149871528148651},{"word":"phone","start":259.43,"end":259.67,"confidence":0.9999428,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.03275398910045624},{"word":"number","start":259.67,"end":260.15,"confidence":0.9999385,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.023025620728731155},{"word":"that","start":260.15,"end":260.47,"confidence":0.9998115,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.013791989535093307},{"word":"you","start":260.47,"end":260.87,"confidence":0.9997875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.011997602880001068},{"word":"put","start":260.87,"end":261.11,"confidence":0.9904345,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.01435891166329384},{"word":"in","start":261.11,"end":261.61,"confidence":0.99938166,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.016010913997888565},{"word":"is","start":261.99,"end":262.23,"confidence":0.99108434,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.014838552102446556},{"word":"0412380122","start":262.23,"end":265.77,"confidence":0.9963414,"punctuated_word":"0412380122.","sentiment":"neutral","sentiment_score":-0.004770221188664436},{"word":"okay","start":267.27,"end":267.77,"confidence":0.6978778,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0009952988475561142},{"word":"no","start":291.42,"end":291.92,"confidence":0.9702908,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.07937836647033691},{"word":"our","start":292.22,"end":292.54,"confidence":0.8060493,"punctuated_word":"Our","sentiment":"neutral","sentiment_score":-0.07274781167507172},{"word":"company","start":292.54,"end":292.86,"confidence":0.99977773,"punctuated_word":"company","sentiment":"neutral","sentiment_score":-0.05185840278863907},{"word":"is","start":292.86,"end":293.34,"confidence":0.9990006,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.05273079872131348},{"word":"airtel","start":293.34,"end":293.84,"confidence":0.94828266,"punctuated_word":"Airtel,","sentiment":"neutral","sentiment_score":-0.05346924066543579},{"word":"air","start":295.35287,"end":295.85287,"confidence":0.9323828,"punctuated_word":"AIR.","sentiment":"neutral","sentiment_score":-0.03563299402594566},{"word":"okay","start":301.43286,"end":301.91287,"confidence":0.76401275,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.20251578092575073},{"word":"have","start":301.91287,"end":302.23285,"confidence":0.96915096,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.4344117045402527},{"word":"a","start":302.23285,"end":302.31287,"confidence":0.9994272,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.3827691674232483},{"word":"good","start":302.31287,"end":302.47287,"confidence":0.9997814,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.34102725982666016},{"word":"one","start":302.47287,"end":302.68793,"confidence":0.9832825,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.21689514815807345}],"paragraphs":{"transcript":"\nThank you so much for calling your Total account. How may I help you today? I understand. And what is your full name? K h a n, your last name?\n\nOkay. Thank you. And your phone number, please? Thank you. Just give me a minute through through.\n\nI will just need to pull out your account. Okay? Just bear with me. Thank you so much for patiently waiting on the line. Have you just processed your order through the site?\n\nBecause I wasn't able to pull out your account record. This is Airtel AU. Are you pertaining with your Indian account, Indian phone number? Internet account. And have you recently signed up or we have you Okay.\n\nOne moment. It because it's not yet showing. And the phone number that you put in is 0412380122. Okay. No.\n\nOur company is Airtel, AIR. Okay. Have a good one.","paragraphs":[{"sentences":[{"text":"Thank you so much for calling your Total account.","start":0.71999997,"end":3.12,"sentiment":"positive","sentiment_score":0.7251823014683194},{"text":"How may I help you today?","start":3.12,"end":4.5,"sentiment":"positive","sentiment_score":0.6116590201854706},{"text":"I understand.","start":23.475,"end":24.215,"sentiment":"neutral","sentiment_score":-0.08003794774413109},{"text":"And what is your full name?","start":24.515,"end":26.455,"sentiment":"neutral","sentiment_score":-0.021487190077702206},{"text":"K h a n, your last name?","start":32.07,"end":34.65,"sentiment":"neutral","sentiment_score":-0.004889385807993156}],"sentiment":"neutral","sentiment_score":0.32911233659057565,"num_words":30,"start":0.71999997,"end":34.65},{"sentences":[{"text":"Okay.","start":36.47,"end":36.97,"sentiment":"neutral","sentiment_score":0.07622874528169632},{"text":"Thank you.","start":37.27,"end":38.09,"sentiment":"neutral","sentiment_score":0.20557012408971786},{"text":"And your phone number, please?","start":39.11,"end":40.89,"sentiment":"neutral","sentiment_score":0.04544309601187706},{"text":"Thank you.","start":45.615,"end":46.335,"sentiment":"neutral","sentiment_score":0.2789841443300247},{"text":"Just give me a minute through through.","start":46.335,"end":48.175,"sentiment":"neutral","sentiment_score":0.23252324547086442}],"sentiment":"neutral","sentiment_score":0.17060091061627164,"num_words":17,"start":36.47,"end":48.175},{"sentences":[{"text":"I will just need to pull out your account.","start":48.175,"end":49.935,"sentiment":"neutral","sentiment_score":0.11628204087416331},{"text":"Okay?","start":49.935,"end":50.415,"sentiment":"neutral","sentiment_score":0.09289070963859558},{"text":"Just bear with me.","start":50.415,"end":51.555,"sentiment":"neutral","sentiment_score":0.08546954952180386},{"text":"Thank you so much for patiently waiting on the line.","start":218.69499,"end":221.33499,"sentiment":"positive","sentiment_score":0.5630584955215454},{"text":"Have you just processed your order through the site?","start":221.33499,"end":223.97499,"sentiment":"neutral","sentiment_score":0.16104261742697823}],"sentiment":"neutral","sentiment_score":0.2594325996258042,"num_words":33,"start":48.175,"end":223.97499},{"sentences":[{"text":"Because I wasn't able to pull out your account record.","start":223.97499,"end":227.83499,"sentiment":"neutral","sentiment_score":-0.06742837019264698},{"text":"This is Airtel AU.","start":232.42,"end":234.01999,"sentiment":"neutral","sentiment_score":0.017042746767401695},{"text":"Are you pertaining with your Indian account, Indian phone number?","start":234.01999,"end":238.35999,"sentiment":"neutral","sentiment_score":-0.0012514984235167505},{"text":"Internet account.","start":242.09999,"end":243.23999,"sentiment":"neutral","sentiment_score":-0.05098766088485718},{"text":"And have you recently signed up or we have you Okay.","start":243.615,"end":254.915,"sentiment":"neutral","sentiment_score":0.007736687463792888}],"sentiment":"neutral","sentiment_score":-0.01717566104756819,"num_words":37,"start":223.97499,"end":254.915},{"sentences":[{"text":"One moment.","start":255.99,"end":256.71,"sentiment":"neutral","sentiment_score":-0.01208892185240984},{"text":"It because it's not yet showing.","start":256.71,"end":258.57,"sentiment":"neutral","sentiment_score":-0.0704315509647131},{"text":"And the phone number that you put in is 0412380122.","start":259.03,"end":265.77,"sentiment":"neutral","sentiment_score":-0.019162164069712162},{"text":"Okay.","start":267.27,"end":267.77,"sentiment":"neutral","sentiment_score":0.0009952988475561142},{"text":"No.","start":291.42,"end":291.92,"sentiment":"neutral","sentiment_score":-0.07937836647033691}],"sentiment":"neutral","sentiment_score":-0.035838592890650035,"num_words":20,"start":255.99,"end":291.92},{"sentences":[{"text":"Our company is Airtel, AIR.","start":292.22,"end":295.85287,"sentiment":"neutral","sentiment_score":-0.05328784957528114},{"text":"Okay.","start":301.43286,"end":301.91287,"sentiment":"neutral","sentiment_score":0.20251578092575073},{"text":"Have a good one.","start":301.91287,"end":302.68793,"sentiment":"positive","sentiment_score":0.34377581998705864}],"sentiment":"neutral","sentiment_score":0.13111798129975796,"num_words":10,"start":292.22,"end":302.68793}]}}]},{"alternatives":[{"transcript":"Good afternoon. My name is Khan, and I just went to the new account with you guys. But there's no Internet connection because I made the mistake. I did not give you the unit number. I just give you the building number. Khan. Yes. Yes, ma'am. 0412380122. This is Airtel. Right? No. Was Internet account. Yes. I did. I did. And I did. And the money goes through my account as well. Yes. Yes. Your company is a r c t e l. Right? Sorry. I I did the wrong one. Sorry. Sorry. Bye bye.","confidence":0.9965809,"words":[{"word":"good","start":5.2799997,"end":5.52,"confidence":0.9448686,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.21334844827651975},{"word":"afternoon","start":5.52,"end":6.0,"confidence":0.99955356,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.15164056420326233},{"word":"my","start":6.0,"end":6.16,"confidence":0.9997831,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.02825268730521202},{"word":"name","start":6.16,"end":6.3999996,"confidence":0.9998981,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.047396838665008545},{"word":"is","start":6.3999996,"end":6.72,"confidence":0.99940455,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07737364619970322},{"word":"khan","start":6.72,"end":7.04,"confidence":0.8396555,"punctuated_word":"Khan,","sentiment":"neutral","sentiment_score":0.10594803094863892},{"word":"and","start":7.04,"end":7.2,"confidence":0.9998318,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.035791754722595215},{"word":"i","start":7.2,"end":7.52,"confidence":0.9997658,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.012307807803153992},{"word":"just","start":7.52,"end":8.02,"confidence":0.9997584,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03011705726385117},{"word":"went","start":8.24,"end":8.74,"confidence":0.9024915,"punctuated_word":"went","sentiment":"neutral","sentiment_score":0.023681603372097015},{"word":"to","start":9.04,"end":9.28,"confidence":0.7006923,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08771495521068573},{"word":"the","start":9.28,"end":9.5199995,"confidence":0.6958169,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0770026445388794},{"word":"new","start":9.5199995,"end":9.84,"confidence":0.99246347,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.13121767342090607},{"word":"account","start":9.84,"end":10.34,"confidence":0.9999149,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.10152103006839752},{"word":"with","start":11.679999,"end":11.92,"confidence":0.9226998,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.04677018150687218},{"word":"you","start":11.92,"end":12.08,"confidence":0.99990106,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08238454163074493},{"word":"guys","start":12.08,"end":12.559999,"confidence":0.8205695,"punctuated_word":"guys.","sentiment":"neutral","sentiment_score":0.08951154351234436},{"word":"but","start":12.559999,"end":12.915,"confidence":0.99914396,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.1707421839237213},{"word":"there's","start":13.075,"end":13.3949995,"confidence":0.9428173,"punctuated_word":"there's","sentiment":"negative","sentiment_score":-0.374481737613678},{"word":"no","start":13.3949995,"end":13.795,"confidence":0.99969804,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.49568215012550354},{"word":"internet","start":13.795,"end":14.275,"confidence":0.92366874,"punctuated_word":"Internet","sentiment":"negative","sentiment_score":-0.33920660614967346},{"word":"connection","start":14.275,"end":14.775,"confidence":0.99990404,"punctuated_word":"connection","sentiment":"negative","sentiment_score":-0.5836532115936279},{"word":"because","start":15.075,"end":15.575,"confidence":0.9323719,"punctuated_word":"because","sentiment":"negative","sentiment_score":-0.45358696579933167},{"word":"i","start":15.715,"end":16.115,"confidence":0.9997588,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3868210017681122},{"word":"made","start":16.115,"end":16.435,"confidence":0.6408071,"punctuated_word":"made","sentiment":"negative","sentiment_score":-0.4059365391731262},{"word":"the","start":16.435,"end":16.595,"confidence":0.93828946,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3617181181907654},{"word":"mistake","start":16.595,"end":17.095,"confidence":0.99256885,"punctuated_word":"mistake.","sentiment":"neutral","sentiment_score":-0.25325900316238403},{"word":"i","start":17.154999,"end":17.654999,"confidence":0.9998535,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2277955412864685},{"word":"did","start":17.955,"end":18.195,"confidence":0.99963963,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.19686190783977509},{"word":"not","start":18.195,"end":18.435,"confidence":0.9999182,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.22118839621543884},{"word":"give","start":18.435,"end":18.675,"confidence":0.9997781,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.1933804601430893},{"word":"you","start":18.675,"end":18.915,"confidence":0.99976856,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.23472848534584043},{"word":"the","start":18.915,"end":19.154999,"confidence":0.9994179,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1739642322063446},{"word":"unit","start":19.154999,"end":19.555,"confidence":0.99977165,"punctuated_word":"unit","sentiment":"neutral","sentiment_score":-0.17340029776096344},{"word":"number","start":19.555,"end":20.035,"confidence":0.925202,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.2139691561460495},{"word":"i","start":20.035,"end":20.275,"confidence":0.99963546,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13860715925693512},{"word":"just","start":20.275,"end":20.515,"confidence":0.98765266,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.09343765676021576},{"word":"give","start":20.515,"end":20.755,"confidence":0.8910425,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.10322368144989014},{"word":"you","start":20.755,"end":20.915,"confidence":0.9988978,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1207876056432724},{"word":"the","start":20.915,"end":21.075,"confidence":0.99950063,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08228908479213715},{"word":"building","start":21.075,"end":21.474998,"confidence":0.9805964,"punctuated_word":"building","sentiment":"neutral","sentiment_score":-0.03862538933753967},{"word":"number","start":21.474998,"end":21.974998,"confidence":0.99315214,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.1594776213169098},{"word":"khan","start":32.96,"end":33.46,"confidence":0.66976434,"punctuated_word":"Khan.","sentiment":"neutral","sentiment_score":-0.0033966689370572567},{"word":"yes","start":34.08,"end":34.58,"confidence":0.96707726,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.0027342140674591064},{"word":"yes","start":34.96,"end":35.36,"confidence":0.99774146,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.009667417965829372},{"word":"ma'am","start":35.36,"end":35.86,"confidence":0.9996876,"punctuated_word":"ma'am.","sentiment":"neutral","sentiment_score":0.02095213159918785},{"word":"0412380122","start":41.655,"end":44.954998,"confidence":0.9740745,"punctuated_word":"0412380122.","sentiment":"neutral","sentiment_score":0.02062285505235195},{"word":"this","start":230.40001,"end":230.72,"confidence":0.9807951,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.018549306318163872},{"word":"is","start":230.72,"end":231.04001,"confidence":0.99635327,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.033291883766651154},{"word":"airtel","start":231.04001,"end":231.54001,"confidence":0.9305231,"punctuated_word":"Airtel.","sentiment":"neutral","sentiment_score":0.02572033368051052},{"word":"right","start":231.6,"end":232.1,"confidence":0.99512243,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.02287273481488228},{"word":"no","start":239.995,"end":240.235,"confidence":0.98807275,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.08460114896297455},{"word":"was","start":240.235,"end":240.635,"confidence":0.6112687,"punctuated_word":"Was","sentiment":"neutral","sentiment_score":-0.0482843704521656},{"word":"internet","start":240.635,"end":241.135,"confidence":0.912482,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.05513070151209831},{"word":"account","start":241.195,"end":241.695,"confidence":0.98825717,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.07765604555606842},{"word":"yes","start":247.275,"end":247.595,"confidence":0.9667931,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0207693949341774},{"word":"i","start":247.595,"end":247.835,"confidence":0.9981401,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0314064547419548},{"word":"did","start":247.835,"end":248.315,"confidence":0.9838035,"punctuated_word":"did.","sentiment":"neutral","sentiment_score":0.04057370126247406},{"word":"i","start":248.315,"end":248.55501,"confidence":0.9868112,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03383961692452431},{"word":"did","start":248.55501,"end":248.955,"confidence":0.6982379,"punctuated_word":"did.","sentiment":"neutral","sentiment_score":0.04946844279766083},{"word":"and","start":248.955,"end":249.275,"confidence":0.9700567,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.050078779458999634},{"word":"i","start":249.275,"end":249.515,"confidence":0.98896605,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0323212668299675},{"word":"did","start":249.515,"end":249.835,"confidence":0.85064554,"punctuated_word":"did.","sentiment":"neutral","sentiment_score":0.044861629605293274},{"word":"and","start":249.835,"end":250.155,"confidence":0.998906,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.03700188547372818},{"word":"the","start":250.155,"end":250.315,"confidence":0.98607314,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07487090677022934},{"word":"money","start":250.315,"end":250.715,"confidence":0.99944085,"punctuated_word":"money","sentiment":"neutral","sentiment_score":0.06364204734563828},{"word":"goes","start":250.715,"end":251.035,"confidence":0.9998079,"punctuated_word":"goes","sentiment":"neutral","sentiment_score":0.053747810423374176},{"word":"through","start":251.035,"end":251.275,"confidence":0.6987192,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.027292855083942413},{"word":"my","start":251.275,"end":251.515,"confidence":0.99943,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.03773929178714752},{"word":"account","start":251.515,"end":251.91501,"confidence":0.998657,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.009444013237953186},{"word":"as","start":251.91501,"end":252.075,"confidence":0.95994556,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.02105672657489777},{"word":"well","start":252.075,"end":252.395,"confidence":0.9982891,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":-0.022082731127738953},{"word":"yes","start":252.395,"end":252.895,"confidence":0.9919174,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.023229438811540604},{"word":"yes","start":266.31,"end":266.81,"confidence":0.99863887,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.005676207132637501},{"word":"your","start":286.59,"end":286.83002,"confidence":0.9656323,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":-0.013008680194616318},{"word":"company","start":286.83002,"end":287.33002,"confidence":0.9989335,"punctuated_word":"company","sentiment":"neutral","sentiment_score":-0.008668113499879837},{"word":"is","start":287.39,"end":287.89,"confidence":0.9972907,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0030645690858364105},{"word":"a","start":288.11002,"end":288.35,"confidence":0.7120195,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.003885192796587944},{"word":"r","start":288.35,"end":288.75,"confidence":0.9988374,"punctuated_word":"r","sentiment":"neutral","sentiment_score":-0.0080009950324893},{"word":"c","start":288.75,"end":288.99002,"confidence":0.99608094,"punctuated_word":"c","sentiment":"neutral","sentiment_score":-0.010702252388000488},{"word":"t","start":288.99002,"end":289.31,"confidence":0.99585575,"punctuated_word":"t","sentiment":"neutral","sentiment_score":-0.007244564592838287},{"word":"e","start":289.31,"end":289.55002,"confidence":0.9977168,"punctuated_word":"e","sentiment":"neutral","sentiment_score":-0.0069000376388430595},{"word":"l","start":289.55002,"end":289.71,"confidence":0.99175286,"punctuated_word":"l.","sentiment":"neutral","sentiment_score":-0.01349949650466442},{"word":"right","start":289.71,"end":290.21,"confidence":0.9977562,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.007702330127358437},{"word":"sorry","start":296.63293,"end":297.03293,"confidence":0.87247515,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.1530907154083252},{"word":"i","start":297.03293,"end":297.35294,"confidence":0.9965809,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.23148730397224423},{"word":"i","start":297.35294,"end":297.51294,"confidence":0.94781595,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2697282135486603},{"word":"did","start":297.51294,"end":297.75293,"confidence":0.9982231,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.28228798508644104},{"word":"the","start":297.75293,"end":297.91293,"confidence":0.9941684,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2581065893173218},{"word":"wrong","start":297.91293,"end":298.23294,"confidence":0.9997979,"punctuated_word":"wrong","sentiment":"neutral","sentiment_score":-0.2268453687429428},{"word":"one","start":298.23294,"end":298.73294,"confidence":0.9993069,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.2121406197547913},{"word":"sorry","start":298.79294,"end":299.29294,"confidence":0.9898479,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.1365891993045807},{"word":"sorry","start":299.35294,"end":299.75293,"confidence":0.98529685,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.06726484000682831},{"word":"bye","start":299.75293,"end":300.07294,"confidence":0.996804,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.04178833961486816},{"word":"bye","start":300.07294,"end":300.57294,"confidence":0.86236596,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.056276023387908936}],"paragraphs":{"transcript":"\nGood afternoon. My name is Khan, and I just went to the new account with you guys. But there's no Internet connection because I made the mistake. I did not give you the unit number. I just give you the building number.\n\nKhan. Yes. Yes, ma'am. 0412380122. This is Airtel.\n\nRight? No. Was Internet account. Yes. I did.\n\nI did. And I did. And the money goes through my account as well. Yes. Yes.\n\nYour company is a r c t e l. Right? Sorry. I I did the wrong one. Sorry.\n\nSorry. Bye bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":5.2799997,"end":6.0,"sentiment":"neutral","sentiment_score":0.18249450623989105},{"text":"My name is Khan, and I just went to the new account with you guys.","start":6.0,"end":12.559999,"sentiment":"neutral","sentiment_score":0.06513279974460602},{"text":"But there's no Internet connection because I made the mistake.","start":12.559999,"end":17.095,"sentiment":"negative","sentiment_score":-0.3825087517499924},{"text":"I did not give you the unit number.","start":17.154999,"end":20.035,"sentiment":"neutral","sentiment_score":-0.20441105961799622},{"text":"I just give you the building number.","start":20.035,"end":21.974998,"sentiment":"neutral","sentiment_score":-0.10520688550812858}],"sentiment":"neutral","sentiment_score":-0.11559150438933145,"num_words":42,"start":5.2799997,"end":21.974998},{"sentences":[{"text":"Khan.","start":32.96,"end":33.46,"sentiment":"neutral","sentiment_score":-0.0033966689370572567},{"text":"Yes.","start":34.08,"end":34.58,"sentiment":"neutral","sentiment_score":-0.0027342140674591064},{"text":"Yes, ma'am.","start":34.96,"end":35.86,"sentiment":"neutral","sentiment_score":0.015309774782508612},{"text":"0412380122.","start":41.655,"end":44.954998,"sentiment":"neutral","sentiment_score":0.02062285505235195},{"text":"This is Airtel.","start":230.40001,"end":231.54001,"sentiment":"neutral","sentiment_score":0.025853841255108517}],"sentiment":"neutral","sentiment_score":0.015334130672272295,"num_words":8,"start":32.96,"end":231.54001},{"sentences":[{"text":"Right?","start":231.6,"end":232.1,"sentiment":"neutral","sentiment_score":0.02287273481488228},{"text":"No.","start":239.995,"end":240.235,"sentiment":"neutral","sentiment_score":-0.08460114896297455},{"text":"Was Internet account.","start":240.235,"end":241.695,"sentiment":"neutral","sentiment_score":-0.060357039173444114},{"text":"Yes.","start":247.275,"end":247.595,"sentiment":"neutral","sentiment_score":0.0207693949341774},{"text":"I did.","start":247.595,"end":248.315,"sentiment":"neutral","sentiment_score":0.03599007800221443}],"sentiment":"neutral","sentiment_score":-0.018756247591227293,"num_words":8,"start":231.6,"end":248.315},{"sentences":[{"text":"I did.","start":248.315,"end":248.955,"sentiment":"neutral","sentiment_score":0.04165402986109257},{"text":"And I did.","start":248.955,"end":249.835,"sentiment":"neutral","sentiment_score":0.042420558631420135},{"text":"And the money goes through my account as well.","start":249.835,"end":252.395,"sentiment":"neutral","sentiment_score":0.03153608656591839},{"text":"Yes.","start":252.395,"end":252.895,"sentiment":"neutral","sentiment_score":0.023229438811540604},{"text":"Yes.","start":266.31,"end":266.81,"sentiment":"neutral","sentiment_score":0.005676207132637501}],"sentiment":"neutral","sentiment_score":0.032706260040868074,"num_words":16,"start":248.315,"end":266.81},{"sentences":[{"text":"Your company is a r c t e l.","start":286.59,"end":289.71,"sentiment":"neutral","sentiment_score":-0.008330433525972895},{"text":"Right?","start":289.71,"end":290.21,"sentiment":"neutral","sentiment_score":-0.007702330127358437},{"text":"Sorry.","start":296.63293,"end":297.03293,"sentiment":"neutral","sentiment_score":-0.1530907154083252},{"text":"I I did the wrong one.","start":297.03293,"end":298.73294,"sentiment":"neutral","sentiment_score":-0.24676601340373358},{"text":"Sorry.","start":298.79294,"end":299.29294,"sentiment":"neutral","sentiment_score":-0.1365891993045807}],"sentiment":"neutral","sentiment_score":-0.1029417903886901,"num_words":18,"start":286.59,"end":299.29294},{"sentences":[{"text":"Sorry.","start":299.35294,"end":299.75293,"sentiment":"neutral","sentiment_score":-0.06726484000682831},{"text":"Bye bye.","start":299.75293,"end":300.57294,"sentiment":"neutral","sentiment_score":0.04903218150138855}],"sentiment":"neutral","sentiment_score":0.010266507665316262,"num_words":3,"start":299.35294,"end":300.57294}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you so much for calling your Total account. How may I help you today?\n\nChannel 1: Good afternoon. My name is Khan, and I just went to the new account with you guys. But there's no Internet connection because I made the mistake. I did not give you the unit number. I just give you the building number.\n\nChannel 0: I understand. And what is your full name? K h a\n\nChannel 1: Khan.\n\nChannel 0: n, your last\n\nChannel 1: Yes.\n\nChannel 0: name?\n\nChannel 1: Yes, ma'am.\n\nChannel 0: Okay. Thank you. And your phone number, please?\n\nChannel 1: 0412380122.\n\nChannel 0: Thank you. Just give me a minute through through. I will just need to pull out your account. Okay? Just bear with me.\n\nThank you so much for patiently waiting on the line. Have you just processed your order through the site? Because I wasn't able to pull out your account record.\n\nChannel 1: This is Airtel. Right?\n\nChannel 0: This is Airtel AU. Are you pertaining with your Indian account, Indian phone number?\n\nChannel 1: No. Was Internet account.\n\nChannel 0: Internet account. And have you recently signed up or\n\nChannel 1: Yes.\n\nChannel 0: we have\n\nChannel 1: I did.\n\nChannel 0: you\n\nChannel 1: I did. And I did. And the money goes through my account as well. Yes.\n\nChannel 0: Okay. One moment. It because it's not yet showing. And the phone number that you put in is 0412380122.\n\nChannel 1: Yes.\n\nChannel 0: Okay.\n\nChannel 1: Your company is a r c t e l. Right?\n\nChannel 0: No. Our company is Airtel, AIR.\n\nChannel 1: Sorry. I I did the wrong one. Sorry. Sorry. Bye bye.\n\nChannel 0: Okay. Have a good one.","paragraphs":[{"sentences":[{"text":"Thank you so much for calling your Total account.","start":0.71999997,"end":3.12,"sentiment":"positive","sentiment_score":0.7251823014683194},{"text":"How may I help you today?","start":3.12,"end":4.5,"sentiment":"positive","sentiment_score":0.6116590201854706}],"sentiment":"positive","sentiment_score":0.6797729889551799,"channel":0,"num_words":15,"start":0.71999997,"end":4.5},{"sentences":[{"text":"Good afternoon.","start":5.2799997,"end":6.0,"sentiment":"neutral","sentiment_score":0.18249450623989105},{"text":"My name is Khan, and I just went to the new account with you guys.","start":6.0,"end":12.559999,"sentiment":"neutral","sentiment_score":0.06513279974460602},{"text":"But there's no Internet connection because I made the mistake.","start":12.559999,"end":17.095,"sentiment":"negative","sentiment_score":-0.3825087517499924},{"text":"I did not give you the unit number.","start":17.154999,"end":20.035,"sentiment":"neutral","sentiment_score":-0.20441105961799622},{"text":"I just give you the building number.","start":20.035,"end":21.974998,"sentiment":"neutral","sentiment_score":-0.10520688550812858}],"sentiment":"neutral","sentiment_score":-0.11559150438933145,"channel":1,"num_words":42,"start":5.2799997,"end":21.974998},{"sentences":[{"text":"I understand.","start":23.475,"end":24.215,"sentiment":"neutral","sentiment_score":-0.08003794774413109},{"text":"And what is your full name?","start":24.515,"end":26.455,"sentiment":"neutral","sentiment_score":-0.021487190077702206},{"text":"K h a","start":32.07,"end":33.11,"sentiment":"neutral","sentiment_score":-0.0037075827519098916}],"sentiment":"neutral","sentiment_score":-0.0272837985645641,"channel":0,"num_words":11,"start":23.475,"end":33.11},{"sentences":[{"text":"Khan.","start":32.96,"end":33.46,"sentiment":"neutral","sentiment_score":-0.0033966689370572567}],"sentiment":"neutral","sentiment_score":-0.0033966689370572567,"channel":1,"num_words":1,"start":32.96,"end":33.46},{"sentences":[{"text":"n, your last","start":33.11,"end":34.15,"sentiment":"neutral","sentiment_score":-0.004858463459337751}],"sentiment":"neutral","sentiment_score":-0.004858463459337751,"channel":0,"num_words":3,"start":33.11,"end":34.15},{"sentences":[{"text":"Yes.","start":34.08,"end":34.58,"sentiment":"neutral","sentiment_score":-0.0027342140674591064}],"sentiment":"neutral","sentiment_score":-0.0027342140674591064,"channel":1,"num_words":1,"start":34.08,"end":34.58},{"sentences":[{"text":"name?","start":34.15,"end":34.65,"sentiment":"neutral","sentiment_score":-0.008527562022209167}],"sentiment":"neutral","sentiment_score":-0.008527562022209167,"channel":0,"num_words":1,"start":34.15,"end":34.65},{"sentences":[{"text":"Yes, ma'am.","start":34.96,"end":35.86,"sentiment":"neutral","sentiment_score":0.015309774782508612}],"sentiment":"neutral","sentiment_score":0.015309774782508612,"channel":1,"num_words":2,"start":34.96,"end":35.86},{"sentences":[{"text":"Okay.","start":36.47,"end":36.97,"sentiment":"neutral","sentiment_score":0.07622874528169632},{"text":"Thank you.","start":37.27,"end":38.09,"sentiment":"neutral","sentiment_score":0.20557012408971786},{"text":"And your phone number, please?","start":39.11,"end":40.89,"sentiment":"neutral","sentiment_score":0.04544309601187706}],"sentiment":"neutral","sentiment_score":0.08932305919006467,"channel":0,"num_words":8,"start":36.47,"end":40.89},{"sentences":[{"text":"0412380122.","start":41.655,"end":44.954998,"sentiment":"neutral","sentiment_score":0.02062285505235195}],"sentiment":"neutral","sentiment_score":0.02062285505235195,"channel":1,"num_words":1,"start":41.655,"end":44.954998},{"sentences":[{"text":"Thank you.","start":45.615,"end":46.335,"sentiment":"neutral","sentiment_score":0.2789841443300247},{"text":"Just give me a minute through through.","start":46.335,"end":48.175,"sentiment":"neutral","sentiment_score":0.23252324547086442},{"text":"I will just need to pull out your account.","start":48.175,"end":49.935,"sentiment":"neutral","sentiment_score":0.11628204087416331},{"text":"Okay?","start":49.935,"end":50.415,"sentiment":"neutral","sentiment_score":0.09289070963859558},{"text":"Just bear with me.","start":50.415,"end":51.555,"sentiment":"neutral","sentiment_score":0.08546954952180386}],"sentiment":"neutral","sentiment_score":0.15943209924127744,"channel":0,"num_words":23,"start":45.615,"end":51.555},{"sentences":[{"text":"Thank you so much for patiently waiting on the line.","start":218.69499,"end":221.33499,"sentiment":"positive","sentiment_score":0.5630584955215454},{"text":"Have you just processed your order through the site?","start":221.33499,"end":223.97499,"sentiment":"neutral","sentiment_score":0.16104261742697823},{"text":"Because I wasn't able to pull out your account record.","start":223.97499,"end":227.83499,"sentiment":"neutral","sentiment_score":-0.06742837019264698}],"sentiment":"neutral","sentiment_score":0.2208856831079927,"channel":0,"num_words":29,"start":218.69499,"end":227.83499},{"sentences":[{"text":"This is Airtel.","start":230.40001,"end":231.54001,"sentiment":"neutral","sentiment_score":0.025853841255108517},{"text":"Right?","start":231.6,"end":232.1,"sentiment":"neutral","sentiment_score":0.02287273481488228}],"sentiment":"neutral","sentiment_score":0.025108564645051956,"channel":1,"num_words":4,"start":230.40001,"end":232.1},{"sentences":[{"text":"This is Airtel AU.","start":232.42,"end":234.01999,"sentiment":"neutral","sentiment_score":0.017042746767401695},{"text":"Are you pertaining with your Indian account, Indian phone number?","start":234.01999,"end":238.35999,"sentiment":"neutral","sentiment_score":-0.0012514984235167505}],"sentiment":"neutral","sentiment_score":0.00397542877388852,"channel":0,"num_words":14,"start":232.42,"end":238.35999},{"sentences":[{"text":"No.","start":239.995,"end":240.235,"sentiment":"neutral","sentiment_score":-0.08460114896297455},{"text":"Was Internet account.","start":240.235,"end":241.695,"sentiment":"neutral","sentiment_score":-0.060357039173444114}],"sentiment":"neutral","sentiment_score":-0.06641806662082672,"channel":1,"num_words":4,"start":239.995,"end":241.695},{"sentences":[{"text":"Internet account.","start":242.09999,"end":243.23999,"sentiment":"neutral","sentiment_score":-0.05098766088485718},{"text":"And have you recently signed up or","start":243.615,"end":246.755,"sentiment":"neutral","sentiment_score":-0.00587161657001291}],"sentiment":"neutral","sentiment_score":-0.015897404195533857,"channel":0,"num_words":9,"start":242.09999,"end":246.755},{"sentences":[{"text":"Yes.","start":247.275,"end":247.595,"sentiment":"neutral","sentiment_score":0.0207693949341774}],"sentiment":"neutral","sentiment_score":0.0207693949341774,"channel":1,"num_words":1,"start":247.275,"end":247.595},{"sentences":[{"text":"we have","start":247.295,"end":247.855,"sentiment":"neutral","sentiment_score":0.03628595545887947}],"sentiment":"neutral","sentiment_score":0.03628595545887947,"channel":0,"num_words":2,"start":247.295,"end":247.855},{"sentences":[{"text":"I did.","start":247.595,"end":248.315,"sentiment":"neutral","sentiment_score":0.03599007800221443}],"sentiment":"neutral","sentiment_score":0.03599007800221443,"channel":1,"num_words":2,"start":247.595,"end":248.315},{"sentences":[{"text":"you","start":247.855,"end":248.015,"sentiment":"neutral","sentiment_score":0.04408763349056244}],"sentiment":"neutral","sentiment_score":0.04408763349056244,"channel":0,"num_words":1,"start":247.855,"end":248.015},{"sentences":[{"text":"I did.","start":248.315,"end":248.955,"sentiment":"neutral","sentiment_score":0.04165402986109257},{"text":"And I did.","start":248.955,"end":249.835,"sentiment":"neutral","sentiment_score":0.042420558631420135},{"text":"And the money goes through my account as well.","start":249.835,"end":252.395,"sentiment":"neutral","sentiment_score":0.03153608656591839},{"text":"Yes.","start":252.395,"end":252.895,"sentiment":"neutral","sentiment_score":0.023229438811540604}],"sentiment":"neutral","sentiment_score":0.034508263568083446,"channel":1,"num_words":15,"start":248.315,"end":252.895},{"sentences":[{"text":"Okay.","start":254.415,"end":254.915,"sentiment":"neutral","sentiment_score":0.009545333683490751},{"text":"One moment.","start":255.99,"end":256.71,"sentiment":"neutral","sentiment_score":-0.01208892185240984},{"text":"It because it's not yet showing.","start":256.71,"end":258.57,"sentiment":"neutral","sentiment_score":-0.0704315509647131},{"text":"And the phone number that you put in is 0412380122.","start":259.03,"end":265.77,"sentiment":"neutral","sentiment_score":-0.019162164069712162}],"sentiment":"neutral","sentiment_score":-0.033097024026669954,"channel":0,"num_words":19,"start":254.415,"end":265.77},{"sentences":[{"text":"Yes.","start":266.31,"end":266.81,"sentiment":"neutral","sentiment_score":0.005676207132637501}],"sentiment":"neutral","sentiment_score":0.005676207132637501,"channel":1,"num_words":1,"start":266.31,"end":266.81},{"sentences":[{"text":"Okay.","start":267.27,"end":267.77,"sentiment":"neutral","sentiment_score":0.0009952988475561142}],"sentiment":"neutral","sentiment_score":0.0009952988475561142,"channel":0,"num_words":1,"start":267.27,"end":267.77},{"sentences":[{"text":"Your company is a r c t e l.","start":286.59,"end":289.71,"sentiment":"neutral","sentiment_score":-0.008330433525972895},{"text":"Right?","start":289.71,"end":290.21,"sentiment":"neutral","sentiment_score":-0.007702330127358437}],"sentiment":"neutral","sentiment_score":-0.008267623186111451,"channel":1,"num_words":10,"start":286.59,"end":290.21},{"sentences":[{"text":"No.","start":291.42,"end":291.92,"sentiment":"neutral","sentiment_score":-0.07937836647033691},{"text":"Our company is Airtel, AIR.","start":292.22,"end":295.85287,"sentiment":"neutral","sentiment_score":-0.05328784957528114}],"sentiment":"neutral","sentiment_score":-0.057636269057790436,"channel":0,"num_words":6,"start":291.42,"end":295.85287},{"sentences":[{"text":"Sorry.","start":296.63293,"end":297.03293,"sentiment":"neutral","sentiment_score":-0.1530907154083252},{"text":"I I did the wrong one.","start":297.03293,"end":298.73294,"sentiment":"neutral","sentiment_score":-0.24676601340373358},{"text":"Sorry.","start":298.79294,"end":299.29294,"sentiment":"neutral","sentiment_score":-0.1365891993045807},{"text":"Sorry.","start":299.35294,"end":299.75293,"sentiment":"neutral","sentiment_score":-0.06726484000682831},{"text":"Bye bye.","start":299.75293,"end":300.57294,"sentiment":"neutral","sentiment_score":0.04903218150138855}],"sentiment":"neutral","sentiment_score":-0.15813422473994168,"channel":1,"num_words":11,"start":296.63293,"end":300.57294},{"sentences":[{"text":"Okay.","start":301.43286,"end":301.91287,"sentiment":"neutral","sentiment_score":0.20251578092575073},{"text":"Have a good one.","start":301.91287,"end":302.68793,"sentiment":"positive","sentiment_score":0.34377581998705864}],"sentiment":"neutral","sentiment_score":0.3155238121747971,"channel":0,"num_words":5,"start":301.43286,"end":302.68793}]},"summary":{"result":"success","short":"The customer called Total account because there was no internet connection on their unit. The agent asked for the customer's information and pulled up their account. The agent checked if the customer had processed an order and if they had signed up for Airtel. The call ended with the agent confirming that the customer's company is Airtel."},"intents":{"segments":[{"text":"Thank you so much for patiently waiting on the line. Have you just processed your order through the site? Because I wasn't able to pull out your account record. This is Airtel.","start_word":108,"end_word":139,"intents":[{"intent":"Check account status","confidence_score":0.07395379}]}]},"sentiments":{"segments":[{"text":"Thank you so much for calling your Total account. How may I help you today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.6743032932281494},{"text":"Good afternoon. My name is Khan, and I just went to the new account with you guys.","start_word":15,"end_word":31,"sentiment":"neutral","sentiment_score":0.08445405215024948},{"text":"But there's no Internet connection because I made the mistake.","start_word":32,"end_word":41,"sentiment":"negative","sentiment_score":-0.37133151292800903},{"text":"I did not give you the unit number. I just give you the building number. I understand. And what is your full name? K h a Khan. n, your last Yes. name? Yes, ma'am. Okay. Thank you. And your phone number, please? 0412380122. Thank you. Just give me a minute through through. I will just need to pull out your account. Okay? Just bear with me.","start_word":42,"end_word":107,"sentiment":"neutral","sentiment_score":0.030179614201188087},{"text":"Thank you so much for patiently waiting on the line.","start_word":108,"end_word":117,"sentiment":"positive","sentiment_score":0.5660630464553833},{"text":"Have you just processed your order through the site? Because I wasn't able to pull out your account record. This is Airtel. Right? This is Airtel AU. Are you pertaining with your Indian account, Indian phone number? No. Was Internet account. Internet account. And have you recently signed up or Yes. we have I did. you I did. And I did. And the money goes through my account as well. Yes. Okay. One moment. It because it's not yet showing. And the phone number that you put in is 0412380122. Yes. Okay. Your company is a r c t e l. Right? No. Our company is Airtel, AIR. Sorry. I I did the wrong one. Sorry. Sorry. Bye bye. Okay.","start_word":118,"end_word":237,"sentiment":"neutral","sentiment_score":-0.01231889147311449},{"text":"Have a good one.","start_word":238,"end_word":241,"sentiment":"positive","sentiment_score":0.3657189011573791}],"average":{"sentiment":"neutral","sentiment_score":0.05332323221059946}}}}