{"metadata":{"transaction_key":"deprecated","request_id":"019f25d8-64e9-7490-947d-742351de7aa0","sha256":"6bdc63902ee2033d7d0e049652eb4116661aafe578d83020a9c5671799aeaaad","created":"2026-07-03T02:39:29.134Z","duration":352.29593,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1020,"output_tokens":61},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1100,"output_tokens":1103},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1100,"output_tokens":152}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good afternoon. This is Airtel accounts. I'm speaking to John Rojas. Hi, John. How are you today? Okay. We are delighted you to welcome to Airtel. We are pleased to confirm that your Internet service has been successfully activated. And then I'm showing here that you opted for express delivery for your free router since you signed up for twelve month contract. And kindly confirm if you received the invoice for the express delivery. Yeah. Because your your payment did not went through. So nothing to worry. We we don't need to ask you to pay for the service upfront payment because you're getting the free month. What you just need to pay and then you're getting free connection fee. So what you just need to pay is the express postage, which is $30. That way, we could enable our provisioning team to dispatch your router so you will get connected because the service has been activated. Yep. Oh, you haven't completed it. Yeah. Yep. Yeah. Anyway, you don't need to complete the $1.00 $6.95 payment since we're providing you a free month. So, technically, your first invoice will be on August. Your full July is for free. What you just need to pay is the express delivery for your free router. Yeah. Yeah. Would you like me to process it over the phone while I have you on the line? I could do that for you. You can use your card. Oh, okay. Sir, if you check the invoice, if you check your invoice, if you would like to process it to our customer portal, I provided you the instruction, the username and password. But if you would like to process or send via BPAY, it's also included from the invoice, the details, or if you would like to send via bank transfer. It's all there. The payment yeah. Yeah. The payment option yeah. The payment options are are all included from the invoice itself. But from the body of the email, if you would like to process it via ANZ word line, which through our customer portal will you have an access. You have your username and password. So lot lot of option to process the payment. Okay. Sure. So so once you process your payment through bPay, would you mind kindly replying to my email and send the proof of payment? In that way, I could advise our provisioning team and enable them to send the router. That Yes. Melissa@airtel.net.au. Because, typically, b pay payment could take one to two days or one to three days to be posted. Yeah. Yes. And also bank transfer, a lot of options, and a card. Mm-mm. Yes. You can. So once you log in as instructed, visit the website, put in your username and password. And then once you are on the site, you will see your invoice. Just click the check symbol and then select pay by word line. It will be routed to the page wherein you have to put in your card details and complete the payment. So this is a real time one. This is a real time payment. Unlike the BPA, it could take one to three days, something like that. Then also, you have an option to reset your password through your profile. Just click your profile, and then you have an option to reset your password there, okay, or change it. By yes. That's right. Mhmm. Mhmm. The router? Yeah. It it will take one business days, but since it's over the weekend, it could arrive by Monday. Yeah. Alright. So if you do have any question with the payment process, just ring us back. Okay? We're open till 6PM. We'll just wait for your payment. You you are able to log in. Right? No error or anything? Okay. Yeah. That's wonderful. Thank you, John. And thank you. Have a good one. Bye bye.","confidence":0.99902344,"words":[{"word":"hi","start":2.0,"end":2.5,"confidence":0.99853516,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.1280418336391449},{"word":"good","start":2.56,"end":2.8799999,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.33803898096084595},{"word":"afternoon","start":2.8799999,"end":3.3799999,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.20320455729961395},{"word":"this","start":3.4399998,"end":3.84,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.15913614630699158},{"word":"is","start":3.84,"end":4.08,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.15108411014080048},{"word":"airtel","start":4.08,"end":4.48,"confidence":0.98876953,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.17679902911186218},{"word":"accounts","start":4.48,"end":4.96,"confidence":0.85668945,"punctuated_word":"accounts.","sentiment":"neutral","sentiment_score":0.15040922164916992},{"word":"i'm","start":4.96,"end":5.2,"confidence":0.98291016,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.1152171716094017},{"word":"speaking","start":5.2,"end":5.52,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.10223856568336488},{"word":"to","start":5.52,"end":5.7599998,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10205671191215517},{"word":"john","start":5.7599998,"end":6.08,"confidence":0.96972656,"punctuated_word":"John","sentiment":"neutral","sentiment_score":0.1044439896941185},{"word":"rojas","start":6.08,"end":6.58,"confidence":0.85514325,"punctuated_word":"Rojas.","sentiment":"neutral","sentiment_score":0.13838744163513184},{"word":"hi","start":8.4,"end":8.72,"confidence":0.99365234,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.1813430488109589},{"word":"john","start":8.72,"end":9.04,"confidence":0.9970703,"punctuated_word":"John.","sentiment":"neutral","sentiment_score":0.22046993672847748},{"word":"how","start":9.04,"end":9.2,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.34271883964538574},{"word":"are","start":9.2,"end":9.36,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2756567895412445},{"word":"you","start":9.36,"end":9.5199995,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.25398144125938416},{"word":"today","start":9.5199995,"end":10.0199995,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.24201461672782895},{"word":"okay","start":12.095,"end":12.255,"confidence":0.9621582,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.4135904908180237},{"word":"we","start":12.255,"end":12.415,"confidence":1.0,"punctuated_word":"We","sentiment":"positive","sentiment_score":0.6646893620491028},{"word":"are","start":12.415,"end":12.655001,"confidence":1.0,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.7594191431999207},{"word":"delighted","start":12.655001,"end":13.155001,"confidence":0.99902344,"punctuated_word":"delighted","sentiment":"positive","sentiment_score":0.8296942710876465},{"word":"you","start":13.295,"end":13.615,"confidence":0.8359375,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7129924893379211},{"word":"to","start":13.695001,"end":13.935,"confidence":0.97314453,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.7136297821998596},{"word":"welcome","start":13.935,"end":14.255,"confidence":0.96972656,"punctuated_word":"welcome","sentiment":"positive","sentiment_score":0.7891712188720703},{"word":"to","start":14.255,"end":14.495001,"confidence":0.9970703,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.7306571006774902},{"word":"airtel","start":14.495001,"end":14.975,"confidence":0.9980469,"punctuated_word":"Airtel.","sentiment":"positive","sentiment_score":0.7006998062133789},{"word":"we","start":14.975,"end":15.135,"confidence":1.0,"punctuated_word":"We","sentiment":"positive","sentiment_score":0.6611467599868774},{"word":"are","start":15.135,"end":15.295,"confidence":0.9980469,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.710869312286377},{"word":"pleased","start":15.295,"end":15.535,"confidence":0.9970703,"punctuated_word":"pleased","sentiment":"positive","sentiment_score":0.7786203026771545},{"word":"to","start":15.535,"end":15.695,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.6935970187187195},{"word":"confirm","start":15.695,"end":16.095001,"confidence":1.0,"punctuated_word":"confirm","sentiment":"positive","sentiment_score":0.6891696453094482},{"word":"that","start":16.095001,"end":16.335,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.6225440502166748},{"word":"your","start":16.335,"end":16.655,"confidence":0.9980469,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.657000720500946},{"word":"internet","start":16.655,"end":17.135,"confidence":0.9770508,"punctuated_word":"Internet","sentiment":"positive","sentiment_score":0.6678380370140076},{"word":"service","start":17.135,"end":17.615,"confidence":0.99902344,"punctuated_word":"service","sentiment":"positive","sentiment_score":0.6944031119346619},{"word":"has","start":17.615,"end":17.775,"confidence":0.99902344,"punctuated_word":"has","sentiment":"positive","sentiment_score":0.727258563041687},{"word":"been","start":17.775,"end":18.095001,"confidence":1.0,"punctuated_word":"been","sentiment":"positive","sentiment_score":0.7417095303535461},{"word":"successfully","start":18.095001,"end":18.595001,"confidence":1.0,"punctuated_word":"successfully","sentiment":"positive","sentiment_score":0.7692545056343079},{"word":"activated","start":18.895,"end":19.395,"confidence":0.9289551,"punctuated_word":"activated.","sentiment":"positive","sentiment_score":0.7284321188926697},{"word":"and","start":20.335,"end":20.494999,"confidence":0.99121094,"punctuated_word":"And","sentiment":"positive","sentiment_score":0.4325578510761261},{"word":"then","start":20.494999,"end":20.994999,"confidence":0.99609375,"punctuated_word":"then","sentiment":"positive","sentiment_score":0.4037633538246155},{"word":"i'm","start":21.695,"end":21.855,"confidence":0.8737793,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.38522499799728394},{"word":"showing","start":21.855,"end":22.255001,"confidence":0.99609375,"punctuated_word":"showing","sentiment":"positive","sentiment_score":0.42651909589767456},{"word":"here","start":22.255001,"end":22.494999,"confidence":0.99316406,"punctuated_word":"here","sentiment":"positive","sentiment_score":0.3874731957912445},{"word":"that","start":22.494999,"end":22.654999,"confidence":0.9951172,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.39859074354171753},{"word":"you","start":22.654999,"end":22.815,"confidence":0.9951172,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3734670877456665},{"word":"opted","start":22.815,"end":23.315,"confidence":0.9951172,"punctuated_word":"opted","sentiment":"positive","sentiment_score":0.34013473987579346},{"word":"for","start":23.375,"end":23.875,"confidence":0.87597656,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.3860358595848083},{"word":"express","start":24.82,"end":25.14,"confidence":0.8510742,"punctuated_word":"express","sentiment":"positive","sentiment_score":0.38474997878074646},{"word":"delivery","start":25.14,"end":25.64,"confidence":1.0,"punctuated_word":"delivery","sentiment":"positive","sentiment_score":0.3430277705192566},{"word":"for","start":26.58,"end":26.82,"confidence":0.99121094,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.43801772594451904},{"word":"your","start":26.82,"end":27.14,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.4473990499973297},{"word":"free","start":27.14,"end":27.46,"confidence":0.9633789,"punctuated_word":"free","sentiment":"positive","sentiment_score":0.4998353123664856},{"word":"router","start":27.46,"end":27.94,"confidence":0.87597656,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.2915191948413849},{"word":"since","start":27.94,"end":28.18,"confidence":0.9819336,"punctuated_word":"since","sentiment":"neutral","sentiment_score":0.2990281879901886},{"word":"you","start":28.18,"end":28.34,"confidence":0.9980469,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3589065372943878},{"word":"signed","start":28.34,"end":28.66,"confidence":0.85595703,"punctuated_word":"signed","sentiment":"neutral","sentiment_score":0.26820775866508484},{"word":"up","start":28.66,"end":28.82,"confidence":0.9902344,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.3073335587978363},{"word":"for","start":28.82,"end":29.14,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.27758389711380005},{"word":"twelve","start":29.14,"end":29.54,"confidence":0.7001953,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":0.29461386799812317},{"word":"month","start":29.54,"end":29.86,"confidence":0.97802734,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.30712535977363586},{"word":"contract","start":29.86,"end":30.36,"confidence":0.8640137,"punctuated_word":"contract.","sentiment":"positive","sentiment_score":0.35708874464035034},{"word":"and","start":30.9,"end":31.22,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.2594245672225952},{"word":"kindly","start":31.22,"end":31.72,"confidence":0.9921875,"punctuated_word":"kindly","sentiment":"neutral","sentiment_score":0.2549270987510681},{"word":"confirm","start":31.86,"end":32.36,"confidence":0.9980469,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.25704312324523926},{"word":"if","start":32.42,"end":32.579998,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.28927940130233765},{"word":"you","start":32.579998,"end":32.9,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.30588823556900024},{"word":"received","start":32.9,"end":33.3,"confidence":0.8178711,"punctuated_word":"received","sentiment":"neutral","sentiment_score":0.27144449949264526},{"word":"the","start":33.3,"end":33.54,"confidence":0.9951172,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.34984904527664185},{"word":"invoice","start":33.54,"end":34.02,"confidence":1.0,"punctuated_word":"invoice","sentiment":"positive","sentiment_score":0.3665711581707001},{"word":"for","start":34.02,"end":34.18,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.3438723087310791},{"word":"the","start":34.18,"end":34.34,"confidence":0.9980469,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.35528045892715454},{"word":"express","start":34.34,"end":34.84,"confidence":1.0,"punctuated_word":"express","sentiment":"neutral","sentiment_score":0.23697546124458313},{"word":"delivery","start":34.9,"end":35.4,"confidence":0.92407227,"punctuated_word":"delivery.","sentiment":"neutral","sentiment_score":0.261931836605072},{"word":"yeah","start":38.5,"end":38.739998,"confidence":0.9875488,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2449416816234589},{"word":"because","start":38.739998,"end":39.059998,"confidence":0.9941406,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.2510966956615448},{"word":"your","start":39.059998,"end":39.559998,"confidence":0.9863281,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.37174883484840393},{"word":"your","start":40.475002,"end":40.955,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.34996527433395386},{"word":"payment","start":40.955,"end":41.455,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.2830636501312256},{"word":"did","start":42.155003,"end":42.395,"confidence":1.0,"punctuated_word":"did","sentiment":"positive","sentiment_score":0.33384814858436584},{"word":"not","start":42.395,"end":42.795002,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.3304181396961212},{"word":"went","start":42.795002,"end":43.115,"confidence":0.98291016,"punctuated_word":"went","sentiment":"neutral","sentiment_score":0.3267284035682678},{"word":"through","start":43.115,"end":43.615,"confidence":0.8598633,"punctuated_word":"through.","sentiment":"neutral","sentiment_score":0.28636258840560913},{"word":"so","start":43.835,"end":44.315002,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.3141706585884094},{"word":"nothing","start":44.315002,"end":44.795002,"confidence":0.99609375,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":0.29572784900665283},{"word":"to","start":44.795002,"end":45.035,"confidence":0.984375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2964136004447937},{"word":"worry","start":45.035,"end":45.275,"confidence":0.83740234,"punctuated_word":"worry.","sentiment":"positive","sentiment_score":0.36006268858909607},{"word":"we","start":45.275,"end":45.755,"confidence":0.99902344,"punctuated_word":"We","sentiment":"positive","sentiment_score":0.3548416495323181},{"word":"we","start":45.755,"end":46.075,"confidence":0.9453125,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.33406883478164673},{"word":"don't","start":46.075,"end":46.395,"confidence":0.98657227,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.28474897146224976},{"word":"need","start":46.395,"end":46.635002,"confidence":0.9980469,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.2697427570819855},{"word":"to","start":46.635002,"end":46.795002,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.24643835425376892},{"word":"ask","start":46.795002,"end":47.035,"confidence":1.0,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.13063065707683563},{"word":"you","start":47.035,"end":47.275,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1912022978067398},{"word":"to","start":47.275,"end":47.435,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.17474773526191711},{"word":"pay","start":47.435,"end":47.595,"confidence":1.0,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.042641520500183105},{"word":"for","start":47.595,"end":47.835,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.19396543502807617},{"word":"the","start":47.835,"end":48.335,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.24602212011814115},{"word":"service","start":48.715,"end":49.215,"confidence":0.99902344,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.18551039695739743},{"word":"upfront","start":49.355,"end":49.755,"confidence":0.609375,"punctuated_word":"upfront","sentiment":"neutral","sentiment_score":0.2019820213317871},{"word":"payment","start":49.755,"end":50.155,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.20038866996765137},{"word":"because","start":50.155,"end":50.395,"confidence":0.7392578,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.25447067618370056},{"word":"you're","start":50.395,"end":50.715,"confidence":0.9995117,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.38364896178245544},{"word":"getting","start":50.715,"end":51.115,"confidence":1.0,"punctuated_word":"getting","sentiment":"positive","sentiment_score":0.44139912724494934},{"word":"the","start":51.115,"end":51.275,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3542569875717163},{"word":"free","start":51.275,"end":51.515,"confidence":0.98291016,"punctuated_word":"free","sentiment":"positive","sentiment_score":0.3701540231704712},{"word":"month","start":51.515,"end":51.99,"confidence":0.95532227,"punctuated_word":"month.","sentiment":"positive","sentiment_score":0.34319281578063965},{"word":"what","start":52.31,"end":52.47,"confidence":0.9970703,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.3249622583389282},{"word":"you","start":52.47,"end":52.710003,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.25897419452667236},{"word":"just","start":52.710003,"end":52.95,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.2694169878959656},{"word":"need","start":52.95,"end":53.190002,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.26937350630760193},{"word":"to","start":53.190002,"end":53.350002,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.23042793571949005},{"word":"pay","start":53.350002,"end":53.59,"confidence":1.0,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.15225881338119507},{"word":"and","start":53.670002,"end":53.91,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.20285865664482117},{"word":"then","start":53.91,"end":54.15,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.2527649998664856},{"word":"you're","start":54.15,"end":54.390003,"confidence":0.99853516,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.28829342126846313},{"word":"getting","start":54.390003,"end":54.79,"confidence":1.0,"punctuated_word":"getting","sentiment":"positive","sentiment_score":0.34039172530174255},{"word":"free","start":54.79,"end":55.030003,"confidence":0.9941406,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.2939677834510803},{"word":"connection","start":55.030003,"end":55.530003,"confidence":1.0,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.2913557291030884},{"word":"fee","start":55.59,"end":56.09,"confidence":0.9794922,"punctuated_word":"fee.","sentiment":"neutral","sentiment_score":0.2906974256038666},{"word":"so","start":56.230003,"end":56.390003,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.259027898311615},{"word":"what","start":56.390003,"end":56.63,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.2776573896408081},{"word":"you","start":56.63,"end":56.79,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2509189248085022},{"word":"just","start":56.79,"end":57.030003,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.250333696603775},{"word":"need","start":57.030003,"end":57.27,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.277935266494751},{"word":"to","start":57.27,"end":57.350002,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.24034689366817472},{"word":"pay","start":57.350002,"end":57.670002,"confidence":1.0,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.16257447004318237},{"word":"is","start":57.670002,"end":57.910004,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.259348064661026},{"word":"the","start":57.910004,"end":58.230003,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.22707167267799375},{"word":"express","start":58.230003,"end":58.730003,"confidence":0.9248047,"punctuated_word":"express","sentiment":"neutral","sentiment_score":0.16788868606090546},{"word":"postage","start":58.79,"end":59.29,"confidence":0.9177246,"punctuated_word":"postage,","sentiment":"neutral","sentiment_score":0.19149836897850037},{"word":"which","start":59.510002,"end":59.75,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.2760462760925293},{"word":"is","start":59.75,"end":59.99,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.23799122869968417},{"word":"$30","start":59.99,"end":60.97,"confidence":0.9842529,"punctuated_word":"$30.","sentiment":"neutral","sentiment_score":0.2559725046157837},{"word":"that","start":61.43,"end":61.59,"confidence":1.0,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.2489916086196899},{"word":"way","start":61.59,"end":61.83,"confidence":0.7597656,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.3187693953514099},{"word":"we","start":61.83,"end":62.15,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.30556976795196533},{"word":"could","start":62.15,"end":62.39,"confidence":0.9970703,"punctuated_word":"could","sentiment":"positive","sentiment_score":0.3777528405189514},{"word":"enable","start":62.39,"end":62.870003,"confidence":0.9980469,"punctuated_word":"enable","sentiment":"positive","sentiment_score":0.3585090935230255},{"word":"our","start":62.870003,"end":63.27,"confidence":1.0,"punctuated_word":"our","sentiment":"positive","sentiment_score":0.35072463750839233},{"word":"provisioning","start":63.27,"end":63.77,"confidence":0.99902344,"punctuated_word":"provisioning","sentiment":"positive","sentiment_score":0.3675234317779541},{"word":"team","start":63.910004,"end":64.23,"confidence":1.0,"punctuated_word":"team","sentiment":"positive","sentiment_score":0.3778563439846039},{"word":"to","start":64.23,"end":64.39,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4009161591529846},{"word":"dispatch","start":64.39,"end":64.89,"confidence":0.99902344,"punctuated_word":"dispatch","sentiment":"neutral","sentiment_score":0.3100341558456421},{"word":"your","start":64.950005,"end":65.43,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.3895597755908966},{"word":"router","start":65.43,"end":65.93,"confidence":1.0,"punctuated_word":"router","sentiment":"positive","sentiment_score":0.3460284173488617},{"word":"so","start":66.735,"end":66.975,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.42500466108322144},{"word":"you","start":66.975,"end":67.055,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3981572687625885},{"word":"will","start":67.055,"end":67.375,"confidence":1.0,"punctuated_word":"will","sentiment":"positive","sentiment_score":0.4015544652938843},{"word":"get","start":67.375,"end":67.534996,"confidence":1.0,"punctuated_word":"get","sentiment":"positive","sentiment_score":0.3521599769592285},{"word":"connected","start":67.534996,"end":68.015,"confidence":1.0,"punctuated_word":"connected","sentiment":"positive","sentiment_score":0.38642552495002747},{"word":"because","start":68.015,"end":68.335,"confidence":0.71972656,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.31637808680534363},{"word":"the","start":68.335,"end":68.494995,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.33276036381721497},{"word":"service","start":68.494995,"end":68.895,"confidence":0.99902344,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.317864328622818},{"word":"has","start":68.895,"end":69.055,"confidence":0.99902344,"punctuated_word":"has","sentiment":"positive","sentiment_score":0.3572930693626404},{"word":"been","start":69.055,"end":69.295,"confidence":1.0,"punctuated_word":"been","sentiment":"positive","sentiment_score":0.3690716326236725},{"word":"activated","start":69.295,"end":69.795,"confidence":0.99853516,"punctuated_word":"activated.","sentiment":"neutral","sentiment_score":0.26704153418540955},{"word":"yep","start":72.814995,"end":73.314995,"confidence":0.982666,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.012734079733490944},{"word":"oh","start":76.095,"end":76.494995,"confidence":0.99121094,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.06142482906579971},{"word":"you","start":76.494995,"end":76.975,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08508644998073578},{"word":"haven't","start":76.975,"end":77.475,"confidence":0.99902344,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.06154961884021759},{"word":"completed","start":78.095,"end":78.575,"confidence":0.99902344,"punctuated_word":"completed","sentiment":"neutral","sentiment_score":-0.0728025957942009},{"word":"it","start":78.575,"end":79.075,"confidence":0.9206543,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.06255116313695908},{"word":"yeah","start":80.015,"end":80.515,"confidence":0.99658203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.05778130516409874},{"word":"yep","start":87.9,"end":88.4,"confidence":0.90893555,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.05114426463842392},{"word":"yeah","start":88.7,"end":89.1,"confidence":0.9641113,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.052318982779979706},{"word":"anyway","start":89.1,"end":89.6,"confidence":0.9946289,"punctuated_word":"Anyway,","sentiment":"neutral","sentiment_score":0.09182939678430556},{"word":"you","start":89.659996,"end":89.899994,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10295230150222778},{"word":"don't","start":89.899994,"end":90.14,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.07558050751686096},{"word":"need","start":90.14,"end":90.299995,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.08045145869255066},{"word":"to","start":90.299995,"end":90.619995,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04836194217205048},{"word":"complete","start":90.619995,"end":91.1,"confidence":1.0,"punctuated_word":"complete","sentiment":"neutral","sentiment_score":0.007360957562923431},{"word":"the","start":91.1,"end":91.58,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05330213904380798},{"word":"$1.00","start":91.58,"end":92.14,"confidence":0.9995117,"punctuated_word":"$1.00","sentiment":"neutral","sentiment_score":0.05705632269382477},{"word":"$6.95","start":92.14,"end":93.1,"confidence":0.99975586,"punctuated_word":"$6.95","sentiment":"neutral","sentiment_score":0.0715661570429802},{"word":"payment","start":93.1,"end":93.6,"confidence":0.99902344,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.06386475265026093},{"word":"since","start":94.445,"end":94.845,"confidence":1.0,"punctuated_word":"since","sentiment":"neutral","sentiment_score":0.10584195703268053},{"word":"we're","start":94.845,"end":95.245,"confidence":0.9995117,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.14698737859725952},{"word":"providing","start":95.245,"end":95.645,"confidence":1.0,"punctuated_word":"providing","sentiment":"neutral","sentiment_score":0.19334280490875244},{"word":"you","start":95.645,"end":95.885,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.19008514285087583},{"word":"a","start":95.885,"end":96.045,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.14738556742668152},{"word":"free","start":96.045,"end":96.365,"confidence":0.9980469,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.1788731813430786},{"word":"month","start":96.365,"end":96.765,"confidence":0.9428711,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.12924960255622864},{"word":"so","start":96.765,"end":97.085,"confidence":0.7651367,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.12684595584869385},{"word":"technically","start":97.085,"end":97.585,"confidence":0.9995117,"punctuated_word":"technically,","sentiment":"neutral","sentiment_score":0.12765131890773773},{"word":"your","start":97.965,"end":98.465,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.18011435866355896},{"word":"first","start":98.765,"end":99.005,"confidence":0.8339844,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.148027703166008},{"word":"invoice","start":99.005,"end":99.505,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.17438611388206482},{"word":"will","start":99.565,"end":99.805,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.12323851883411407},{"word":"be","start":99.805,"end":99.965,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.09882566332817078},{"word":"on","start":99.965,"end":100.285,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.09869295358657836},{"word":"august","start":100.285,"end":100.785,"confidence":0.99365234,"punctuated_word":"August.","sentiment":"neutral","sentiment_score":0.1207520067691803},{"word":"your","start":101.085,"end":101.565,"confidence":0.9951172,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":0.15590384602546692},{"word":"full","start":101.565,"end":101.805,"confidence":0.97998047,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.20509546995162964},{"word":"july","start":101.805,"end":102.205,"confidence":0.9980469,"punctuated_word":"July","sentiment":"neutral","sentiment_score":0.2230755090713501},{"word":"is","start":102.205,"end":102.445,"confidence":0.9838867,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2060866951942444},{"word":"for","start":102.445,"end":102.685,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.20243436098098755},{"word":"free","start":102.685,"end":103.185,"confidence":0.9770508,"punctuated_word":"free.","sentiment":"neutral","sentiment_score":0.18277880549430847},{"word":"what","start":103.325,"end":103.565,"confidence":1.0,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.112583227455616},{"word":"you","start":103.565,"end":103.805,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11247827112674712},{"word":"just","start":103.805,"end":104.045,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.10215228796005248},{"word":"need","start":104.045,"end":104.285,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.1089443415403366},{"word":"to","start":104.285,"end":104.445,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08474300801753998},{"word":"pay","start":104.445,"end":104.765,"confidence":1.0,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.07641571760177612},{"word":"is","start":104.765,"end":104.925,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0946310982108116},{"word":"the","start":104.925,"end":105.425,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1134980171918869},{"word":"express","start":105.485,"end":105.985,"confidence":0.99121094,"punctuated_word":"express","sentiment":"neutral","sentiment_score":0.106499582529068},{"word":"delivery","start":106.125,"end":106.625,"confidence":1.0,"punctuated_word":"delivery","sentiment":"neutral","sentiment_score":0.08632050454616547},{"word":"for","start":106.845,"end":107.085,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.13312260806560516},{"word":"your","start":107.085,"end":107.325,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.16176630556583405},{"word":"free","start":107.325,"end":107.645,"confidence":0.9970703,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.17656898498535156},{"word":"router","start":107.645,"end":108.145,"confidence":0.9926758,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.11082589626312256},{"word":"yeah","start":109.83,"end":110.33,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04296822100877762},{"word":"yeah","start":111.43,"end":111.93,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05233883112668991},{"word":"would","start":112.15,"end":112.39,"confidence":0.8154297,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":0.043000027537345886},{"word":"you","start":112.39,"end":112.47,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06061108410358429},{"word":"like","start":112.47,"end":112.63,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.05925190448760986},{"word":"me","start":112.63,"end":112.79,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.0872405469417572},{"word":"to","start":112.79,"end":112.95,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08661011606454849},{"word":"process","start":112.95,"end":113.35,"confidence":1.0,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.08281305432319641},{"word":"it","start":113.35,"end":113.51,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.1022806167602539},{"word":"over","start":113.51,"end":113.75,"confidence":1.0,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.09668085724115372},{"word":"the","start":113.75,"end":113.909996,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06943635642528534},{"word":"phone","start":113.909996,"end":114.229996,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.06270888447761536},{"word":"while","start":114.229996,"end":114.39,"confidence":0.99609375,"punctuated_word":"while","sentiment":"neutral","sentiment_score":0.08995664119720459},{"word":"i","start":114.39,"end":114.47,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09753972291946413},{"word":"have","start":114.47,"end":114.71,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.09388434886932372},{"word":"you","start":114.71,"end":114.87,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08648685365915298},{"word":"on","start":114.87,"end":114.95,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.09217359870672226},{"word":"the","start":114.95,"end":115.03,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07599560916423798},{"word":"line","start":115.03,"end":115.43,"confidence":0.99902344,"punctuated_word":"line?","sentiment":"neutral","sentiment_score":0.11110863089561462},{"word":"i","start":115.43,"end":115.59,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.14825360476970673},{"word":"could","start":115.59,"end":115.83,"confidence":0.9790039,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.15708103775978088},{"word":"do","start":115.83,"end":115.99,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.16234125196933746},{"word":"that","start":115.99,"end":116.229996,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.157696470618248},{"word":"for","start":116.229996,"end":116.47,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1595039963722229},{"word":"you","start":116.47,"end":116.63,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.11970823258161543},{"word":"you","start":116.63,"end":116.869995,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.08600004762411118},{"word":"can","start":116.869995,"end":117.03,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.07958795130252838},{"word":"use","start":117.03,"end":117.27,"confidence":1.0,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.079374298453331},{"word":"your","start":117.27,"end":117.51,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.07460474967956543},{"word":"card","start":117.51,"end":118.01,"confidence":0.99853516,"punctuated_word":"card.","sentiment":"neutral","sentiment_score":0.04987950623035431},{"word":"oh","start":123.555,"end":123.795006,"confidence":0.98461914,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.0499042384326458},{"word":"okay","start":123.795006,"end":124.295006,"confidence":0.99902344,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.06215229630470276},{"word":"sir","start":126.755005,"end":127.155,"confidence":0.9482422,"punctuated_word":"Sir,","sentiment":"neutral","sentiment_score":0.024400673806667328},{"word":"if","start":127.155,"end":127.315,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.07411269843578339},{"word":"you","start":127.315,"end":127.555,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08103866130113602},{"word":"check","start":127.555,"end":127.875,"confidence":0.9003906,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.05420622229576111},{"word":"the","start":127.875,"end":128.115,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04837670177221298},{"word":"invoice","start":128.115,"end":128.615,"confidence":0.7570801,"punctuated_word":"invoice,","sentiment":"neutral","sentiment_score":0.022173430770635605},{"word":"if","start":128.91501,"end":129.155,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.05528419464826584},{"word":"you","start":129.155,"end":129.395,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03588110953569412},{"word":"check","start":129.395,"end":129.715,"confidence":0.9951172,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.02586234360933304},{"word":"your","start":129.715,"end":130.115,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.046338118612766266},{"word":"invoice","start":130.115,"end":130.615,"confidence":0.9914551,"punctuated_word":"invoice,","sentiment":"neutral","sentiment_score":0.03614332154393196},{"word":"if","start":131.235,"end":131.395,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.10563978552818298},{"word":"you","start":131.395,"end":131.55501,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07360735535621643},{"word":"would","start":131.55501,"end":131.795,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.06767521798610687},{"word":"like","start":131.795,"end":132.115,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.08925066143274307},{"word":"to","start":132.115,"end":132.615,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08699584752321243},{"word":"process","start":132.675,"end":133.155,"confidence":0.66259766,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.03986741602420807},{"word":"it","start":133.155,"end":133.395,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.1332155466079712},{"word":"to","start":133.395,"end":133.63501,"confidence":0.98535156,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09759189933538436},{"word":"our","start":133.63501,"end":133.955,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.1063399463891983},{"word":"customer","start":133.955,"end":134.455,"confidence":1.0,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":0.10151715576648712},{"word":"portal","start":134.595,"end":135.095,"confidence":0.9741211,"punctuated_word":"portal,","sentiment":"neutral","sentiment_score":0.15321531891822815},{"word":"i","start":135.715,"end":135.955,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2395349442958832},{"word":"provided","start":135.955,"end":136.435,"confidence":0.9819336,"punctuated_word":"provided","sentiment":"neutral","sentiment_score":0.2652187645435333},{"word":"you","start":136.435,"end":136.675,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2146555483341217},{"word":"the","start":136.675,"end":136.91501,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.20861095190048215},{"word":"instruction","start":136.91501,"end":137.41501,"confidence":0.9902344,"punctuated_word":"instruction,","sentiment":"neutral","sentiment_score":0.17163872718811035},{"word":"the","start":138.16,"end":138.4,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.18113380670547485},{"word":"username","start":138.4,"end":138.8,"confidence":0.9902344,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.12701332569122314},{"word":"and","start":138.8,"end":139.12,"confidence":0.7158203,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09520273655653},{"word":"password","start":139.12,"end":139.62,"confidence":0.8425293,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":0.05523084104061127},{"word":"but","start":140.08,"end":140.32,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.092972531914711},{"word":"if","start":140.32,"end":140.56,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.05415557324886322},{"word":"you","start":140.56,"end":140.72,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07278968393802643},{"word":"would","start":140.72,"end":140.96,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.0701720267534256},{"word":"like","start":140.96,"end":141.2,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.06603416800498962},{"word":"to","start":141.2,"end":141.7,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.048318516463041306},{"word":"process","start":142.0,"end":142.48,"confidence":1.0,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.01386522501707077},{"word":"or","start":142.48,"end":142.8,"confidence":0.99609375,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.04950619488954544},{"word":"send","start":142.8,"end":143.2,"confidence":0.68847656,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.03194216638803482},{"word":"via","start":143.2,"end":143.52,"confidence":0.9941406,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.06305433809757233},{"word":"bpay","start":143.52,"end":144.02,"confidence":0.8781738,"punctuated_word":"BPAY,","sentiment":"neutral","sentiment_score":0.07865779846906662},{"word":"it's","start":144.96,"end":145.2,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.11807972192764282},{"word":"also","start":145.2,"end":145.6,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.09473934024572372},{"word":"included","start":145.6,"end":146.1,"confidence":1.0,"punctuated_word":"included","sentiment":"neutral","sentiment_score":0.12485457211732864},{"word":"from","start":146.24,"end":146.48,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.09441925585269928},{"word":"the","start":146.48,"end":146.72,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08654752373695374},{"word":"invoice","start":146.72,"end":147.22,"confidence":0.9499512,"punctuated_word":"invoice,","sentiment":"neutral","sentiment_score":0.04993150755763054},{"word":"the","start":147.36,"end":147.52,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07857945561408997},{"word":"details","start":147.52,"end":148.02,"confidence":0.9375,"punctuated_word":"details,","sentiment":"neutral","sentiment_score":0.05503776669502258},{"word":"or","start":148.64,"end":148.88,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.013567157089710236},{"word":"if","start":148.88,"end":149.04,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.009561777114868164},{"word":"you","start":149.04,"end":149.12,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.014972016215324402},{"word":"would","start":149.12,"end":149.36,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.0024609044194221497},{"word":"like","start":149.36,"end":149.52,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.004643954336643219},{"word":"to","start":149.52,"end":149.68,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.003472350537776947},{"word":"send","start":149.68,"end":150.0,"confidence":0.9980469,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.02576092630624771},{"word":"via","start":150.0,"end":150.24,"confidence":0.84228516,"punctuated_word":"via","sentiment":"neutral","sentiment_score":-0.009160764515399933},{"word":"bank","start":150.24,"end":150.56,"confidence":0.9921875,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":-0.007620193064212799},{"word":"transfer","start":150.56,"end":151.06,"confidence":0.9013672,"punctuated_word":"transfer.","sentiment":"neutral","sentiment_score":-0.07141946256160736},{"word":"it's","start":151.12,"end":151.44,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.1186191737651825},{"word":"all","start":151.44,"end":151.68,"confidence":0.9951172,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.11515234410762788},{"word":"there","start":151.68,"end":152.115,"confidence":0.99853516,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.07414523512125015},{"word":"the","start":152.115,"end":152.615,"confidence":0.83251953,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.09944280982017516},{"word":"payment","start":153.07501,"end":153.475,"confidence":0.9863281,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.17932476103305817},{"word":"yeah","start":154.115,"end":154.615,"confidence":0.95214844,"punctuated_word":"yeah.","sentiment":"positive","sentiment_score":0.3426123261451721},{"word":"yeah","start":155.07501,"end":155.315,"confidence":0.87841797,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.28529781103134155},{"word":"the","start":155.315,"end":155.475,"confidence":0.9902344,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.29255151748657227},{"word":"payment","start":155.475,"end":155.955,"confidence":0.99902344,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.23553338646888733},{"word":"option","start":155.955,"end":156.455,"confidence":0.84814453,"punctuated_word":"option","sentiment":"neutral","sentiment_score":0.23735477030277252},{"word":"yeah","start":157.07501,"end":157.475,"confidence":0.98046875,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.2470315396785736},{"word":"the","start":157.475,"end":157.63501,"confidence":1.0,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.27767276763916016},{"word":"payment","start":157.63501,"end":158.035,"confidence":0.99902344,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.19336453080177307},{"word":"options","start":158.035,"end":158.515,"confidence":0.99902344,"punctuated_word":"options","sentiment":"neutral","sentiment_score":0.1805599480867386},{"word":"are","start":158.515,"end":159.015,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.268085777759552},{"word":"are","start":159.315,"end":159.63501,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2423627972602844},{"word":"all","start":159.63501,"end":160.035,"confidence":0.99902344,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.25818777084350586},{"word":"included","start":160.035,"end":160.535,"confidence":0.99902344,"punctuated_word":"included","sentiment":"neutral","sentiment_score":0.30778589844703674},{"word":"from","start":160.755,"end":161.07501,"confidence":0.9970703,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.20373888313770297},{"word":"the","start":161.07501,"end":161.235,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2278560996055603},{"word":"invoice","start":161.235,"end":161.735,"confidence":0.99902344,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.2174552083015442},{"word":"itself","start":162.195,"end":162.695,"confidence":0.875,"punctuated_word":"itself.","sentiment":"neutral","sentiment_score":0.22251877188682556},{"word":"but","start":163.235,"end":163.475,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.1679387390613556},{"word":"from","start":163.475,"end":163.71501,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1262313574552536},{"word":"the","start":163.71501,"end":163.875,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1933730840682983},{"word":"body","start":163.875,"end":164.195,"confidence":1.0,"punctuated_word":"body","sentiment":"neutral","sentiment_score":0.1760002076625824},{"word":"of","start":164.195,"end":164.35501,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.15376310050487518},{"word":"the","start":164.35501,"end":164.515,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.16424009203910828},{"word":"email","start":164.515,"end":164.91501,"confidence":0.9875488,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":0.13130035996437073},{"word":"if","start":164.91501,"end":165.07501,"confidence":0.9941406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.2074828594923019},{"word":"you","start":165.07501,"end":165.235,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17355620861053467},{"word":"would","start":165.235,"end":165.395,"confidence":0.9921875,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.16473257541656494},{"word":"like","start":165.395,"end":165.55501,"confidence":0.9838867,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.1525501310825348},{"word":"to","start":165.55501,"end":165.75,"confidence":0.8354492,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.18998374044895172},{"word":"process","start":165.83,"end":166.23,"confidence":1.0,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.12269127368927002},{"word":"it","start":166.23,"end":166.55,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.19270378351211548},{"word":"via","start":166.55,"end":166.87,"confidence":0.9980469,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.1422690451145172},{"word":"anz","start":166.87,"end":167.37,"confidence":0.84277344,"punctuated_word":"ANZ","sentiment":"neutral","sentiment_score":0.1975729912519455},{"word":"word","start":167.43,"end":167.67,"confidence":0.5605469,"punctuated_word":"word","sentiment":"neutral","sentiment_score":0.20551526546478271},{"word":"line","start":167.67,"end":168.17,"confidence":0.907959,"punctuated_word":"line,","sentiment":"neutral","sentiment_score":0.26204389333724976},{"word":"which","start":168.31,"end":168.71,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.25002607703208923},{"word":"through","start":168.71,"end":168.95,"confidence":0.8232422,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.19411449134349823},{"word":"our","start":168.95,"end":169.35,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.21462522447109225},{"word":"customer","start":169.35,"end":169.85,"confidence":1.0,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":0.14334449172019958},{"word":"portal","start":169.91,"end":170.41,"confidence":1.0,"punctuated_word":"portal","sentiment":"neutral","sentiment_score":0.22745934128761292},{"word":"will","start":170.47,"end":170.79,"confidence":0.69628906,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.2922484278678894},{"word":"you","start":171.03,"end":171.19,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2743612825870514},{"word":"have","start":171.19,"end":171.43,"confidence":0.9921875,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.2400435507297516},{"word":"an","start":171.43,"end":171.59,"confidence":0.99609375,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.20492951571941376},{"word":"access","start":171.59,"end":172.07,"confidence":0.80444336,"punctuated_word":"access.","sentiment":"neutral","sentiment_score":0.18748313188552856},{"word":"you","start":172.07,"end":172.23,"confidence":0.99902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.1762918382883072},{"word":"have","start":172.23,"end":172.39,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.1909271478652954},{"word":"your","start":172.39,"end":172.63,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.13742052018642426},{"word":"username","start":172.63,"end":173.03,"confidence":0.9951172,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.11793455481529236},{"word":"and","start":173.03,"end":173.27,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11410301923751832},{"word":"password","start":173.27,"end":173.77,"confidence":0.9675293,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":0.13032883405685425},{"word":"so","start":174.71,"end":175.21,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.14461585879325867},{"word":"lot","start":175.83,"end":175.99,"confidence":0.6147461,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":0.17733432352542877},{"word":"lot","start":175.99,"end":176.23,"confidence":0.6791992,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":0.1539163887500763},{"word":"of","start":176.23,"end":176.47,"confidence":0.97998047,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.19210128486156464},{"word":"option","start":176.47,"end":176.87,"confidence":0.94189453,"punctuated_word":"option","sentiment":"neutral","sentiment_score":0.16790375113487244},{"word":"to","start":176.87,"end":177.03,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1790306568145752},{"word":"process","start":177.03,"end":177.43,"confidence":1.0,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.08933527022600174},{"word":"the","start":177.43,"end":177.67,"confidence":0.6220703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1742192655801773},{"word":"payment","start":177.67,"end":178.17,"confidence":0.9719238,"punctuated_word":"payment.","sentiment":"neutral","sentiment_score":0.13838821649551392},{"word":"okay","start":184.44499,"end":184.92499,"confidence":0.9875488,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.16599693894386292},{"word":"sure","start":184.92499,"end":185.325,"confidence":0.9995117,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.208883136510849},{"word":"so","start":185.325,"end":185.825,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.17737534642219543},{"word":"so","start":186.44499,"end":186.94499,"confidence":0.9941406,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.185944139957428},{"word":"once","start":187.165,"end":187.665,"confidence":0.99902344,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.2724771797657013},{"word":"you","start":187.72499,"end":188.205,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.19367703795433044},{"word":"process","start":188.205,"end":188.685,"confidence":0.9819336,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.192733034491539},{"word":"your","start":188.685,"end":188.92499,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.20429202914237976},{"word":"payment","start":188.92499,"end":189.42499,"confidence":0.9194336,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.16557124257087708},{"word":"through","start":189.485,"end":189.805,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.181986540555954},{"word":"bpay","start":189.805,"end":190.305,"confidence":0.6256917,"punctuated_word":"bPay,","sentiment":"neutral","sentiment_score":0.17740878462791443},{"word":"would","start":190.685,"end":190.92499,"confidence":0.6870117,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.13965606689453125},{"word":"you","start":190.92499,"end":191.08499,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1210964247584343},{"word":"mind","start":191.08499,"end":191.405,"confidence":1.0,"punctuated_word":"mind","sentiment":"neutral","sentiment_score":0.1841844767332077},{"word":"kindly","start":191.405,"end":191.905,"confidence":0.9790039,"punctuated_word":"kindly","sentiment":"neutral","sentiment_score":0.1594191938638687},{"word":"replying","start":192.045,"end":192.545,"confidence":0.9995117,"punctuated_word":"replying","sentiment":"neutral","sentiment_score":0.1344197243452072},{"word":"to","start":192.605,"end":192.845,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.13737362623214722},{"word":"my","start":192.845,"end":193.08499,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.1806633174419403},{"word":"email","start":193.08499,"end":193.565,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.15460002422332764},{"word":"and","start":193.565,"end":193.805,"confidence":0.9892578,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11782616376876832},{"word":"send","start":193.805,"end":194.045,"confidence":0.99902344,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.10012701153755188},{"word":"the","start":194.045,"end":194.25,"confidence":0.76171875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.18732957541942596},{"word":"proof","start":194.33,"end":194.49,"confidence":0.88964844,"punctuated_word":"proof","sentiment":"neutral","sentiment_score":0.1120028868317604},{"word":"of","start":194.49,"end":194.65,"confidence":0.98291016,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.2191571593284607},{"word":"payment","start":194.65,"end":195.05,"confidence":0.91186523,"punctuated_word":"payment?","sentiment":"neutral","sentiment_score":0.14855071902275083},{"word":"in","start":195.05,"end":195.29,"confidence":0.98535156,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.1318202018737793},{"word":"that","start":195.29,"end":195.45,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1141669750213623},{"word":"way","start":195.45,"end":195.69,"confidence":0.9501953,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.14004874229431152},{"word":"i","start":195.69,"end":195.77,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.19580909609794617},{"word":"could","start":195.77,"end":196.09,"confidence":1.0,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.19365760684013367},{"word":"advise","start":196.09,"end":196.59,"confidence":0.9873047,"punctuated_word":"advise","sentiment":"neutral","sentiment_score":0.1478133201599121},{"word":"our","start":196.73,"end":197.13,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.13582104444503784},{"word":"provisioning","start":197.13,"end":197.63,"confidence":1.0,"punctuated_word":"provisioning","sentiment":"neutral","sentiment_score":0.1518149375915527},{"word":"team","start":197.85,"end":198.25,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.06018112599849701},{"word":"and","start":198.25,"end":198.49,"confidence":0.98291016,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1538452506065369},{"word":"enable","start":198.49,"end":198.97,"confidence":0.98535156,"punctuated_word":"enable","sentiment":"neutral","sentiment_score":0.16715413331985474},{"word":"them","start":198.97,"end":199.21,"confidence":0.9941406,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.15179944038391113},{"word":"to","start":199.21,"end":199.45,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.15899404883384705},{"word":"send","start":199.45,"end":199.69,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.10658259689807892},{"word":"the","start":199.69,"end":199.85,"confidence":0.9448242,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1274242103099823},{"word":"router","start":199.85,"end":200.35,"confidence":0.81518555,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.11538586020469666},{"word":"that","start":204.89,"end":205.39,"confidence":0.28222656,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.030667999759316444},{"word":"yes","start":206.57,"end":207.07,"confidence":0.9946289,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.10305501520633698},{"word":"melissa@airtel.net.au","start":207.29,"end":209.775,"confidence":0.92655945,"punctuated_word":"Melissa@airtel.net.au.","sentiment":"neutral","sentiment_score":0.09296996146440506},{"word":"because","start":209.935,"end":210.435,"confidence":0.8190918,"punctuated_word":"Because,","sentiment":"neutral","sentiment_score":0.04812198504805565},{"word":"typically","start":211.53499,"end":212.03499,"confidence":0.86157227,"punctuated_word":"typically,","sentiment":"neutral","sentiment_score":0.0287926085293293},{"word":"b","start":212.415,"end":212.575,"confidence":0.29003906,"punctuated_word":"b","sentiment":"neutral","sentiment_score":0.0526462122797966},{"word":"pay","start":212.575,"end":212.69499,"confidence":0.4638672,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.031242989003658295},{"word":"payment","start":212.81499,"end":213.215,"confidence":0.9951172,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.04629381746053696},{"word":"could","start":213.215,"end":213.45499,"confidence":0.99902344,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.021684587001800537},{"word":"take","start":213.45499,"end":213.775,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.04815702885389328},{"word":"one","start":213.775,"end":214.095,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.08863797038793564},{"word":"to","start":214.095,"end":214.495,"confidence":0.65527344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.004639141261577606},{"word":"two","start":214.495,"end":214.735,"confidence":0.81591797,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.07062110304832458},{"word":"days","start":214.735,"end":215.055,"confidence":0.99902344,"punctuated_word":"days","sentiment":"neutral","sentiment_score":0.06045050173997879},{"word":"or","start":215.055,"end":215.215,"confidence":0.9707031,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.06884831935167313},{"word":"one","start":215.215,"end":215.375,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.060871295630931854},{"word":"to","start":215.375,"end":215.53499,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.010520115494728088},{"word":"three","start":215.53499,"end":215.775,"confidence":1.0,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.0631975382566452},{"word":"days","start":215.775,"end":216.095,"confidence":1.0,"punctuated_word":"days","sentiment":"neutral","sentiment_score":0.06589919328689575},{"word":"to","start":216.095,"end":216.25499,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07496943324804306},{"word":"be","start":216.25499,"end":216.415,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.04747936129570007},{"word":"posted","start":216.415,"end":216.915,"confidence":1.0,"punctuated_word":"posted.","sentiment":"neutral","sentiment_score":0.043221354484558105},{"word":"yeah","start":219.45499,"end":219.95499,"confidence":0.98339844,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10543012619018556},{"word":"yes","start":224.95,"end":225.45,"confidence":0.9199219,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.07763971388339996},{"word":"and","start":227.03,"end":227.35,"confidence":0.99121094,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.10085438936948776},{"word":"also","start":227.35,"end":227.83,"confidence":0.79003906,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.08050385117530823},{"word":"bank","start":227.83,"end":228.15,"confidence":0.8310547,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":0.09680157899856567},{"word":"transfer","start":228.15,"end":228.65,"confidence":0.87646484,"punctuated_word":"transfer,","sentiment":"neutral","sentiment_score":0.06652460992336273},{"word":"a","start":228.79001,"end":228.95,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.13768069446086884},{"word":"lot","start":228.95,"end":229.11,"confidence":1.0,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":0.1885838806629181},{"word":"of","start":229.11,"end":229.27,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.16554094851016998},{"word":"options","start":229.27,"end":229.77,"confidence":0.91186523,"punctuated_word":"options,","sentiment":"neutral","sentiment_score":0.1058219075202942},{"word":"and","start":232.95,"end":233.19,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.036200907081365585},{"word":"a","start":233.19,"end":233.35,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04903294146060944},{"word":"card","start":233.35,"end":233.85,"confidence":0.9428711,"punctuated_word":"card.","sentiment":"neutral","sentiment_score":0.022375239059329033},{"word":"mm-mm","start":236.925,"end":237.425,"confidence":0.9146484,"punctuated_word":"Mm-mm.","sentiment":"neutral","sentiment_score":0.0027114693075418472},{"word":"yes","start":243.88501,"end":244.285,"confidence":0.99658203,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.14956673979759216},{"word":"you","start":244.285,"end":244.52501,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.18915346264839172},{"word":"can","start":244.52501,"end":245.005,"confidence":1.0,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":0.16511401534080505},{"word":"so","start":245.005,"end":245.325,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.13527090847492218},{"word":"once","start":245.325,"end":245.565,"confidence":0.99902344,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.16766178607940674},{"word":"you","start":245.565,"end":245.725,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.16878220438957214},{"word":"log","start":245.725,"end":245.965,"confidence":0.98535156,"punctuated_word":"log","sentiment":"neutral","sentiment_score":0.12479472160339355},{"word":"in","start":245.965,"end":246.285,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.13446182012557983},{"word":"as","start":246.285,"end":246.605,"confidence":0.9902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.20232173800468445},{"word":"instructed","start":246.605,"end":247.105,"confidence":0.9975586,"punctuated_word":"instructed,","sentiment":"neutral","sentiment_score":0.12656114995479584},{"word":"visit","start":248.285,"end":248.685,"confidence":0.7416992,"punctuated_word":"visit","sentiment":"neutral","sentiment_score":0.07651445269584656},{"word":"the","start":248.685,"end":248.845,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10475301742553712},{"word":"website","start":248.845,"end":249.345,"confidence":0.93359375,"punctuated_word":"website,","sentiment":"neutral","sentiment_score":0.07953909039497375},{"word":"put","start":249.725,"end":249.88501,"confidence":0.97509766,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.09079135209321976},{"word":"in","start":249.88501,"end":250.125,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.09601855278015135},{"word":"your","start":250.125,"end":250.365,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.12721608579158783},{"word":"username","start":250.365,"end":250.845,"confidence":0.9970703,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.0941651090979576},{"word":"and","start":250.845,"end":251.085,"confidence":0.9951172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.090895377099514},{"word":"password","start":251.085,"end":251.585,"confidence":0.8654785,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":0.09420958161354064},{"word":"and","start":252.21,"end":252.37,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.10167011618614195},{"word":"then","start":252.37,"end":252.69,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.0810990110039711},{"word":"once","start":252.69,"end":253.19,"confidence":0.98291016,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.08836223185062408},{"word":"you","start":253.81,"end":253.89,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1174219772219658},{"word":"are","start":253.89,"end":254.13,"confidence":0.875,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.09565632790327072},{"word":"on","start":254.13,"end":254.37,"confidence":0.97265625,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.09794340282678604},{"word":"the","start":254.37,"end":254.53,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11209464818239212},{"word":"site","start":254.53,"end":254.77,"confidence":0.982666,"punctuated_word":"site,","sentiment":"neutral","sentiment_score":0.10091067850589752},{"word":"you","start":254.77,"end":255.01,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1298348307609558},{"word":"will","start":255.01,"end":255.17,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.13902883231639862},{"word":"see","start":255.17,"end":255.33,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.1447918713092804},{"word":"your","start":255.33,"end":255.73,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.13263219594955444},{"word":"invoice","start":255.73,"end":256.22998,"confidence":0.9848633,"punctuated_word":"invoice.","sentiment":"neutral","sentiment_score":0.09972436726093292},{"word":"just","start":256.61002,"end":257.01,"confidence":1.0,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.09805619716644288},{"word":"click","start":257.01,"end":257.33,"confidence":1.0,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.08071820437908173},{"word":"the","start":257.33,"end":257.65,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11417050659656525},{"word":"check","start":257.65,"end":258.13,"confidence":0.61865234,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.08997692912817001},{"word":"symbol","start":258.13,"end":258.63,"confidence":0.99609375,"punctuated_word":"symbol","sentiment":"neutral","sentiment_score":0.05866935849189758},{"word":"and","start":258.85,"end":259.01,"confidence":0.8017578,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08415556699037552},{"word":"then","start":259.01,"end":259.51,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.07009445130825043},{"word":"select","start":259.73,"end":260.21,"confidence":0.9970703,"punctuated_word":"select","sentiment":"neutral","sentiment_score":0.05721365287899971},{"word":"pay","start":260.21,"end":260.45,"confidence":0.9560547,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.05771875008940697},{"word":"by","start":260.45,"end":260.69,"confidence":0.99609375,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.06778696924448013},{"word":"word","start":260.69,"end":261.01,"confidence":0.921875,"punctuated_word":"word","sentiment":"neutral","sentiment_score":0.05071737989783287},{"word":"line","start":261.01,"end":261.41,"confidence":0.91137695,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.08487345278263092},{"word":"it","start":261.41,"end":261.65,"confidence":1.0,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.12294396013021468},{"word":"will","start":261.65,"end":261.81,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.11866147071123125},{"word":"be","start":261.81,"end":262.05,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.11701741814613342},{"word":"routed","start":262.05,"end":262.45,"confidence":1.0,"punctuated_word":"routed","sentiment":"neutral","sentiment_score":0.11390884220600128},{"word":"to","start":262.45,"end":262.69,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1015169844031334},{"word":"the","start":262.69,"end":262.85,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1108778715133667},{"word":"page","start":262.85,"end":263.35,"confidence":1.0,"punctuated_word":"page","sentiment":"neutral","sentiment_score":0.0911899283528328},{"word":"wherein","start":263.57,"end":264.07,"confidence":0.70214844,"punctuated_word":"wherein","sentiment":"neutral","sentiment_score":0.10919669270515442},{"word":"you","start":264.13,"end":264.37,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12004219740629196},{"word":"have","start":264.37,"end":264.61,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.10880860686302184},{"word":"to","start":264.61,"end":264.77,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12281712889671326},{"word":"put","start":264.77,"end":264.93,"confidence":0.9980469,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.1009424850344658},{"word":"in","start":264.93,"end":265.17,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.11483509838581084},{"word":"your","start":265.17,"end":265.41,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.13299009203910828},{"word":"card","start":265.41,"end":265.73,"confidence":1.0,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.07556603848934174},{"word":"details","start":265.73,"end":266.23,"confidence":1.0,"punctuated_word":"details","sentiment":"neutral","sentiment_score":0.11878960579633711},{"word":"and","start":266.37,"end":266.61,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0860806256532669},{"word":"complete","start":266.61,"end":267.11,"confidence":1.0,"punctuated_word":"complete","sentiment":"neutral","sentiment_score":0.11458683758974075},{"word":"the","start":267.17,"end":267.49,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13975176215171814},{"word":"payment","start":267.49,"end":267.945,"confidence":0.9975586,"punctuated_word":"payment.","sentiment":"neutral","sentiment_score":0.11682336032390594},{"word":"so","start":268.98502,"end":269.225,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.11073995381593704},{"word":"this","start":269.225,"end":269.465,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.13263684511184692},{"word":"is","start":269.465,"end":269.545,"confidence":0.9941406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.14218859374523163},{"word":"a","start":269.545,"end":269.785,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1733267605304718},{"word":"real","start":269.785,"end":269.945,"confidence":0.99902344,"punctuated_word":"real","sentiment":"neutral","sentiment_score":0.13469213247299194},{"word":"time","start":269.945,"end":270.265,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.18760603666305545},{"word":"one","start":270.265,"end":270.58502,"confidence":0.98095703,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.15096962451934814},{"word":"this","start":270.58502,"end":270.745,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.16610528528690338},{"word":"is","start":270.745,"end":270.905,"confidence":0.9921875,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.12185737490653992},{"word":"a","start":270.905,"end":270.98502,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.15654198825359344},{"word":"real","start":270.98502,"end":271.225,"confidence":1.0,"punctuated_word":"real","sentiment":"neutral","sentiment_score":0.1545427441596985},{"word":"time","start":271.225,"end":271.545,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.2167072296142578},{"word":"payment","start":271.545,"end":272.045,"confidence":0.7319336,"punctuated_word":"payment.","sentiment":"neutral","sentiment_score":0.1529172658920288},{"word":"unlike","start":273.065,"end":273.545,"confidence":0.99609375,"punctuated_word":"Unlike","sentiment":"neutral","sentiment_score":0.06364014744758606},{"word":"the","start":273.545,"end":273.70502,"confidence":0.97998047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04713548719882965},{"word":"bpa","start":273.70502,"end":274.105,"confidence":0.7555339,"punctuated_word":"BPA,","sentiment":"neutral","sentiment_score":0.04369689151644707},{"word":"it","start":274.105,"end":274.265,"confidence":0.9482422,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07042708992958069},{"word":"could","start":274.265,"end":274.42502,"confidence":0.99902344,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.03330386430025101},{"word":"take","start":274.42502,"end":274.665,"confidence":0.99902344,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.05333243310451507},{"word":"one","start":274.665,"end":274.905,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.06777220964431763},{"word":"to","start":274.905,"end":275.065,"confidence":0.99316406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.029873523861169815},{"word":"three","start":275.065,"end":275.305,"confidence":1.0,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.06136208772659302},{"word":"days","start":275.305,"end":275.625,"confidence":0.90625,"punctuated_word":"days,","sentiment":"neutral","sentiment_score":0.05996114015579224},{"word":"something","start":275.625,"end":275.945,"confidence":1.0,"punctuated_word":"something","sentiment":"neutral","sentiment_score":0.04947559908032417},{"word":"like","start":275.945,"end":276.185,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.05438382551074028},{"word":"that","start":276.185,"end":276.685,"confidence":0.99853516,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.07967332750558853},{"word":"then","start":277.70502,"end":278.025,"confidence":0.52441406,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.11027009040117264},{"word":"also","start":278.025,"end":278.42502,"confidence":0.63549805,"punctuated_word":"also,","sentiment":"neutral","sentiment_score":0.10564221441745758},{"word":"you","start":278.42502,"end":278.58502,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1344037652015686},{"word":"have","start":278.58502,"end":278.745,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.13684587180614471},{"word":"an","start":278.745,"end":278.905,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.11528921127319336},{"word":"option","start":278.905,"end":279.305,"confidence":1.0,"punctuated_word":"option","sentiment":"neutral","sentiment_score":0.10668209940195084},{"word":"to","start":279.305,"end":279.545,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12441714107990264},{"word":"reset","start":279.545,"end":279.86502,"confidence":1.0,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":0.09229177236557008},{"word":"your","start":279.86502,"end":280.185,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0839524120092392},{"word":"password","start":280.185,"end":280.685,"confidence":1.0,"punctuated_word":"password","sentiment":"neutral","sentiment_score":0.07182622700929642},{"word":"through","start":281.305,"end":281.545,"confidence":0.8198242,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.05657767131924629},{"word":"your","start":281.545,"end":281.86502,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.07662403583526611},{"word":"profile","start":281.86502,"end":282.36502,"confidence":0.9970703,"punctuated_word":"profile.","sentiment":"neutral","sentiment_score":0.07335717231035233},{"word":"just","start":283.28998,"end":283.53,"confidence":1.0,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.05820545554161072},{"word":"click","start":283.53,"end":283.77,"confidence":1.0,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.0568428710103035},{"word":"your","start":283.77,"end":284.09,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.056032948195934296},{"word":"profile","start":284.09,"end":284.59,"confidence":0.8330078,"punctuated_word":"profile,","sentiment":"neutral","sentiment_score":0.06979739665985107},{"word":"and","start":284.97,"end":285.12997,"confidence":0.9790039,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.064156174659729},{"word":"then","start":285.12997,"end":285.37,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.06208130717277527},{"word":"you","start":285.37,"end":285.61,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08154921233654022},{"word":"have","start":285.61,"end":285.84998,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.07186707854270935},{"word":"an","start":285.84998,"end":285.93,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.05819050222635269},{"word":"option","start":285.93,"end":286.33,"confidence":1.0,"punctuated_word":"option","sentiment":"neutral","sentiment_score":0.05834084004163742},{"word":"to","start":286.33,"end":286.83,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06738230586051941},{"word":"reset","start":287.05,"end":287.44998,"confidence":1.0,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":0.050817228853702545},{"word":"your","start":287.44998,"end":287.69,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04728781431913376},{"word":"password","start":287.69,"end":288.16998,"confidence":1.0,"punctuated_word":"password","sentiment":"neutral","sentiment_score":0.044976651668548584},{"word":"there","start":288.16998,"end":288.49,"confidence":0.85375977,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":0.05957728996872902},{"word":"okay","start":288.49,"end":288.99,"confidence":0.9980469,"punctuated_word":"okay,","sentiment":"neutral","sentiment_score":0.05431748926639557},{"word":"or","start":289.21,"end":289.53,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.035080358386039734},{"word":"change","start":289.53,"end":289.84998,"confidence":1.0,"punctuated_word":"change","sentiment":"neutral","sentiment_score":0.04867450147867203},{"word":"it","start":289.84998,"end":290.34998,"confidence":0.9675293,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.055954478681087494},{"word":"by","start":296.23502,"end":296.73502,"confidence":0.5126953,"punctuated_word":"By","sentiment":"neutral","sentiment_score":0.07661859691143036},{"word":"yes","start":297.755,"end":298.075,"confidence":0.7741699,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.10766266286373138},{"word":"that's","start":298.075,"end":298.315,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.14429789781570437},{"word":"right","start":298.315,"end":298.815,"confidence":0.99902344,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.1317877322435379},{"word":"mhmm","start":303.275,"end":303.775,"confidence":0.98876953,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.005507345777004957},{"word":"mhmm","start":307.755,"end":307.835,"confidence":0.9301758,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0028174659237265587},{"word":"the","start":307.835,"end":308.075,"confidence":0.9970703,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.013544555753469467},{"word":"router","start":308.075,"end":308.575,"confidence":0.99609375,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":-0.003217766061425209},{"word":"yeah","start":310.82,"end":311.26,"confidence":1.0,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06830442696809769},{"word":"it","start":311.26,"end":311.7,"confidence":0.984375,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.07436903566122055},{"word":"it","start":311.7,"end":312.2,"confidence":0.38208008,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07902350276708603},{"word":"will","start":312.34,"end":312.66,"confidence":0.625,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.07030840218067169},{"word":"take","start":312.66,"end":312.98,"confidence":0.9951172,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.04245014488697052},{"word":"one","start":312.98,"end":313.48,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.0543752945959568},{"word":"business","start":313.54,"end":314.02,"confidence":0.89208984,"punctuated_word":"business","sentiment":"neutral","sentiment_score":0.054791517555713654},{"word":"days","start":314.02,"end":314.52,"confidence":0.80126953,"punctuated_word":"days,","sentiment":"neutral","sentiment_score":0.04678730666637421},{"word":"but","start":314.66,"end":315.06,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.03129345178604126},{"word":"since","start":315.06,"end":315.54,"confidence":0.9980469,"punctuated_word":"since","sentiment":"neutral","sentiment_score":0.045631203800439835},{"word":"it's","start":315.54,"end":316.04,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.05981675535440445},{"word":"over","start":316.34,"end":316.66,"confidence":0.9116211,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.06963105499744415},{"word":"the","start":316.66,"end":317.16,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.050455302000045776},{"word":"weekend","start":317.22,"end":317.72,"confidence":0.98461914,"punctuated_word":"weekend,","sentiment":"neutral","sentiment_score":0.05660201609134674},{"word":"it","start":318.34,"end":318.58,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07746267318725586},{"word":"could","start":318.58,"end":318.9,"confidence":1.0,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.05861462652683258},{"word":"arrive","start":318.9,"end":319.22,"confidence":1.0,"punctuated_word":"arrive","sentiment":"neutral","sentiment_score":0.04577062278985977},{"word":"by","start":319.22,"end":319.46,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.030431292951107025},{"word":"monday","start":319.46,"end":319.96,"confidence":1.0,"punctuated_word":"Monday.","sentiment":"neutral","sentiment_score":0.032831382006406784},{"word":"yeah","start":321.94,"end":322.44,"confidence":0.8486328,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.20674750208854675},{"word":"alright","start":325.13498,"end":325.63498,"confidence":0.9448242,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.27597159147262573},{"word":"so","start":325.69498,"end":325.935,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1884037554264069},{"word":"if","start":325.935,"end":326.175,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.15438401699066162},{"word":"you","start":326.175,"end":326.335,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.14881737530231476},{"word":"do","start":326.335,"end":326.57498,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.13714569807052612},{"word":"have","start":326.57498,"end":326.895,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.11698195338249208},{"word":"any","start":326.895,"end":327.215,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.08253031969070435},{"word":"question","start":327.215,"end":327.715,"confidence":0.99121094,"punctuated_word":"question","sentiment":"neutral","sentiment_score":0.09374783933162688},{"word":"with","start":327.85498,"end":328.01498,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.07075036317110062},{"word":"the","start":328.01498,"end":328.175,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11326954513788225},{"word":"payment","start":328.175,"end":328.675,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.11685650050640106},{"word":"process","start":328.735,"end":329.235,"confidence":0.9921875,"punctuated_word":"process,","sentiment":"neutral","sentiment_score":0.11106579005718233},{"word":"just","start":329.29498,"end":329.79498,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.15067580342292786},{"word":"ring","start":329.85498,"end":330.09497,"confidence":0.9980469,"punctuated_word":"ring","sentiment":"neutral","sentiment_score":0.09060879051685332},{"word":"us","start":330.09497,"end":330.25497,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.10279892385005952},{"word":"back","start":330.25497,"end":330.495,"confidence":0.99853516,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":0.09128864109516144},{"word":"okay","start":330.495,"end":330.97498,"confidence":0.9995117,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.05115972086787224},{"word":"we're","start":330.97498,"end":331.29498,"confidence":1.0,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.049698375165462494},{"word":"open","start":331.29498,"end":331.615,"confidence":1.0,"punctuated_word":"open","sentiment":"neutral","sentiment_score":0.034542351961135864},{"word":"till","start":331.615,"end":331.935,"confidence":0.99609375,"punctuated_word":"till","sentiment":"neutral","sentiment_score":0.05772782489657402},{"word":"6pm","start":331.935,"end":332.75497,"confidence":0.9995117,"punctuated_word":"6PM.","sentiment":"neutral","sentiment_score":0.06142378970980644},{"word":"we'll","start":332.97498,"end":333.215,"confidence":0.99902344,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":0.09016430377960204},{"word":"just","start":333.215,"end":333.455,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.09784692525863647},{"word":"wait","start":333.455,"end":333.69498,"confidence":1.0,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":0.10216595232486723},{"word":"for","start":333.69498,"end":333.935,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.13678498566150665},{"word":"your","start":333.935,"end":334.25497,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.13899686932563782},{"word":"payment","start":334.25497,"end":334.75497,"confidence":1.0,"punctuated_word":"payment.","sentiment":"neutral","sentiment_score":0.1030104011297226},{"word":"you","start":335.13498,"end":335.455,"confidence":0.9980469,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.12335518002510072},{"word":"you","start":335.455,"end":335.69498,"confidence":0.6816406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1555136740207672},{"word":"are","start":335.69498,"end":335.85498,"confidence":0.9291992,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1540537178516388},{"word":"able","start":335.85498,"end":336.09497,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.13949358463287354},{"word":"to","start":336.09497,"end":336.25497,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1398731768131256},{"word":"log","start":336.25497,"end":336.495,"confidence":0.97998047,"punctuated_word":"log","sentiment":"neutral","sentiment_score":0.1109812706708908},{"word":"in","start":336.495,"end":336.655,"confidence":0.98583984,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.0932355970144272},{"word":"right","start":336.655,"end":336.97498,"confidence":0.9995117,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.08821561932563782},{"word":"no","start":336.97498,"end":337.215,"confidence":1.0,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.01840253919363022},{"word":"error","start":337.215,"end":337.715,"confidence":0.99902344,"punctuated_word":"error","sentiment":"neutral","sentiment_score":-0.04924214258790016},{"word":"or","start":337.775,"end":337.935,"confidence":0.9980469,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0446779765188694},{"word":"anything","start":337.935,"end":338.435,"confidence":0.9382324,"punctuated_word":"anything?","sentiment":"neutral","sentiment_score":0.004124373197555542},{"word":"okay","start":339.29498,"end":339.79498,"confidence":0.98706055,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.11331067979335784},{"word":"yeah","start":341.07,"end":341.38998,"confidence":0.97314453,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.3363681435585022},{"word":"that's","start":341.38998,"end":341.71,"confidence":1.0,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.6384991407394409},{"word":"wonderful","start":341.71,"end":342.21,"confidence":1.0,"punctuated_word":"wonderful.","sentiment":"positive","sentiment_score":0.6736588478088379},{"word":"thank","start":342.59,"end":342.83,"confidence":0.9941406,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6262171268463135},{"word":"you","start":342.83,"end":343.15,"confidence":0.9995117,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.5929595232009888},{"word":"john","start":343.15,"end":343.65,"confidence":0.923584,"punctuated_word":"John.","sentiment":"positive","sentiment_score":0.5268326997756958},{"word":"and","start":345.94998,"end":346.43,"confidence":0.703125,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.2231105864048004},{"word":"thank","start":346.43,"end":346.75,"confidence":0.91259766,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.44657719135284424},{"word":"you","start":346.75,"end":347.07,"confidence":0.9975586,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.15123406052589417},{"word":"have","start":347.07,"end":347.31,"confidence":0.9980469,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.7586078643798828},{"word":"a","start":347.31,"end":347.38998,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.7997750043869019},{"word":"good","start":347.38998,"end":347.63,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.842076301574707},{"word":"one","start":347.63,"end":347.87,"confidence":1.0,"punctuated_word":"one.","sentiment":"positive","sentiment_score":0.6768244504928589},{"word":"bye","start":347.87,"end":348.03,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.28352218866348267},{"word":"bye","start":348.03,"end":348.53,"confidence":0.99853516,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":-0.08381782472133636}],"paragraphs":{"transcript":"\nHi. Good afternoon. This is Airtel accounts. I'm speaking to John Rojas. Hi, John.\n\nHow are you today? Okay. We are delighted you to welcome to Airtel. We are pleased to confirm that your Internet service has been successfully activated. And then I'm showing here that you opted for express delivery for your free router since you signed up for twelve month contract.\n\nAnd kindly confirm if you received the invoice for the express delivery. Yeah. Because your your payment did not went through. So nothing to worry. We we don't need to ask you to pay for the service upfront payment because you're getting the free month.\n\nWhat you just need to pay and then you're getting free connection fee. So what you just need to pay is the express postage, which is $30. That way, we could enable our provisioning team to dispatch your router so you will get connected because the service has been activated. Yep. Oh, you haven't completed it.\n\nYeah. Yep. Yeah. Anyway, you don't need to complete the $1.00 $6.95 payment since we're providing you a free month. So, technically, your first invoice will be on August.\n\nYour full July is for free. What you just need to pay is the express delivery for your free router. Yeah. Yeah. Would you like me to process it over the phone while I have you on the line?\n\nI could do that for you. You can use your card. Oh, okay. Sir, if you check the invoice, if you check your invoice, if you would like to process it to our customer portal, I provided you the instruction, the username and password. But if you would like to process or send via BPAY, it's also included from the invoice, the details, or if you would like to send via bank transfer.\n\nIt's all there. The payment yeah. Yeah. The payment option yeah. The payment options are are all included from the invoice itself.\n\nBut from the body of the email, if you would like to process it via ANZ word line, which through our customer portal will you have an access. You have your username and password. So lot lot of option to process the payment. Okay. Sure.\n\nSo so once you process your payment through bPay, would you mind kindly replying to my email and send the proof of payment? In that way, I could advise our provisioning team and enable them to send the router. That Yes. Melissa@airtel.net.au. Because, typically, b pay payment could take one to two days or one to three days to be posted.\n\nYeah. Yes. And also bank transfer, a lot of options, and a card. Mm-mm. Yes.\n\nYou can. So once you log in as instructed, visit the website, put in your username and password. And then once you are on the site, you will see your invoice. Just click the check symbol and then select pay by word line. It will be routed to the page wherein you have to put in your card details and complete the payment.\n\nSo this is a real time one. This is a real time payment. Unlike the BPA, it could take one to three days, something like that. Then also, you have an option to reset your password through your profile. Just click your profile, and then you have an option to reset your password there, okay, or change it.\n\nBy yes. That's right. Mhmm. Mhmm. The router?\n\nYeah. It it will take one business days, but since it's over the weekend, it could arrive by Monday. Yeah. Alright. So if you do have any question with the payment process, just ring us back.\n\nOkay? We're open till 6PM. We'll just wait for your payment. You you are able to log in. Right?\n\nNo error or anything? Okay. Yeah. That's wonderful. Thank you, John.\n\nAnd thank you. Have a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.0,"end":2.5,"sentiment":"neutral","sentiment_score":0.1280418336391449},{"text":"Good afternoon.","start":2.56,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.27062176913022995},{"text":"This is Airtel accounts.","start":3.4399998,"end":4.96,"sentiment":"neutral","sentiment_score":0.15935712680220604},{"text":"I'm speaking to John Rojas.","start":4.96,"end":6.58,"sentiment":"neutral","sentiment_score":0.11246877610683441},{"text":"Hi, John.","start":8.4,"end":9.04,"sentiment":"neutral","sentiment_score":0.20090649276971817}],"sentiment":"neutral","sentiment_score":0.16220505322728837,"num_words":14,"start":2.0,"end":9.04},{"sentences":[{"text":"How are you today?","start":9.04,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.27859292179346085},{"text":"Okay.","start":12.095,"end":12.255,"sentiment":"positive","sentiment_score":0.4135904908180237},{"text":"We are delighted you to welcome to Airtel.","start":12.255,"end":14.975,"sentiment":"positive","sentiment_score":0.7376191467046738},{"text":"We are pleased to confirm that your Internet service has been successfully activated.","start":14.975,"end":19.395,"sentiment":"positive","sentiment_score":0.7032187443513137},{"text":"And then I'm showing here that you opted for express delivery for your free router since you signed up for twelve month contract.","start":20.335,"end":30.36,"sentiment":"positive","sentiment_score":0.36557408130687213}],"sentiment":"positive","sentiment_score":0.5097747530255999,"num_words":49,"start":9.04,"end":30.36},{"sentences":[{"text":"And kindly confirm if you received the invoice for the express delivery.","start":30.9,"end":35.4,"sentiment":"neutral","sentiment_score":0.296040599544843},{"text":"Yeah.","start":38.5,"end":38.739998,"sentiment":"neutral","sentiment_score":0.2449416816234589},{"text":"Because your your payment did not went through.","start":38.739998,"end":43.615,"sentiment":"neutral","sentiment_score":0.3166539669036865},{"text":"So nothing to worry.","start":43.835,"end":45.275,"sentiment":"neutral","sentiment_score":0.316593699157238},{"text":"We we don't need to ask you to pay for the service upfront payment because you're getting the free month.","start":45.275,"end":51.99,"sentiment":"neutral","sentiment_score":0.2602027006447315}],"sentiment":"neutral","sentiment_score":0.2844686537981033,"num_words":45,"start":30.9,"end":51.99},{"sentences":[{"text":"What you just need to pay and then you're getting free connection fee.","start":52.31,"end":56.09,"sentiment":"neutral","sentiment_score":0.26659564903149235},{"text":"So what you just need to pay is the express postage, which is $30.","start":56.230003,"end":60.97,"sentiment":"neutral","sentiment_score":0.23818652438265936},{"text":"That way, we could enable our provisioning team to dispatch your router so you will get connected because the service has been activated.","start":61.43,"end":69.795,"sentiment":"positive","sentiment_score":0.351128110419149},{"text":"Yep.","start":72.814995,"end":73.314995,"sentiment":"neutral","sentiment_score":0.012734079733490944},{"text":"Oh, you haven't completed it.","start":76.095,"end":79.075,"sentiment":"neutral","sentiment_score":-0.06868293136358261}],"sentiment":"neutral","sentiment_score":0.2597432275236185,"num_words":56,"start":52.31,"end":79.075},{"sentences":[{"text":"Yeah.","start":80.015,"end":80.515,"sentiment":"neutral","sentiment_score":-0.05778130516409874},{"text":"Yep.","start":87.9,"end":88.4,"sentiment":"neutral","sentiment_score":0.05114426463842392},{"text":"Yeah.","start":88.7,"end":89.1,"sentiment":"neutral","sentiment_score":0.052318982779979706},{"text":"Anyway, you don't need to complete the $1.00 $6.95 payment since we're providing you a free month.","start":89.1,"end":96.765,"sentiment":"neutral","sentiment_score":0.10259362178690293},{"text":"So, technically, your first invoice will be on August.","start":96.765,"end":100.785,"sentiment":"neutral","sentiment_score":0.13317051033178964}],"sentiment":"neutral","sentiment_score":0.10304510709026764,"num_words":29,"start":80.015,"end":100.785},{"sentences":[{"text":"Your full July is for free.","start":101.085,"end":103.185,"sentiment":"neutral","sentiment_score":0.19589578111966452},{"text":"What you just need to pay is the express delivery for your free router.","start":103.325,"end":108.145,"sentiment":"neutral","sentiment_score":0.11289641793285098},{"text":"Yeah.","start":109.83,"end":110.33,"sentiment":"neutral","sentiment_score":0.04296822100877762},{"text":"Yeah.","start":111.43,"end":111.93,"sentiment":"neutral","sentiment_score":0.05233883112668991},{"text":"Would you like me to process it over the phone while I have you on the line?","start":112.15,"end":115.43,"sentiment":"neutral","sentiment_score":0.0822222855161218}],"sentiment":"neutral","sentiment_score":0.10894898573557536,"num_words":39,"start":101.085,"end":115.43},{"sentences":[{"text":"I could do that for you.","start":115.43,"end":116.63,"sentiment":"neutral","sentiment_score":0.15076409901181856},{"text":"You can use your card.","start":116.63,"end":118.01,"sentiment":"neutral","sentiment_score":0.07388931065797806},{"text":"Oh, okay.","start":123.555,"end":124.295006,"sentiment":"neutral","sentiment_score":0.0061240289360284805},{"text":"Sir, if you check the invoice, if you check your invoice, if you would like to process it to our customer portal, I provided you the instruction, the username and password.","start":126.755005,"end":139.62,"sentiment":"neutral","sentiment_score":0.10054752495019667},{"text":"But if you would like to process or send via BPAY, it's also included from the invoice, the details, or if you would like to send via bank transfer.","start":140.08,"end":151.06,"sentiment":"neutral","sentiment_score":0.043842395831798685}],"sentiment":"neutral","sentiment_score":0.0777353692850838,"num_words":73,"start":115.43,"end":151.06},{"sentences":[{"text":"It's all there.","start":151.12,"end":152.115,"sentiment":"neutral","sentiment_score":0.10263891766468684},{"text":"The payment yeah.","start":152.115,"end":154.615,"sentiment":"neutral","sentiment_score":0.20712663233280182},{"text":"Yeah.","start":155.07501,"end":155.315,"sentiment":"neutral","sentiment_score":0.28529781103134155},{"text":"The payment option yeah.","start":155.315,"end":157.475,"sentiment":"neutral","sentiment_score":0.25311780348420143},{"text":"The payment options are are all included from the invoice itself.","start":157.475,"end":162.695,"sentiment":"neutral","sentiment_score":0.23632622306997125}],"sentiment":"neutral","sentiment_score":0.21939336948774077,"num_words":22,"start":151.12,"end":162.695},{"sentences":[{"text":"But from the body of the email, if you would like to process it via ANZ word line, which through our customer portal will you have an access.","start":163.235,"end":172.07,"sentiment":"neutral","sentiment_score":0.19116372295788356},{"text":"You have your username and password.","start":172.07,"end":173.77,"sentiment":"neutral","sentiment_score":0.1445009857416153},{"text":"So lot lot of option to process the payment.","start":174.71,"end":178.17,"sentiment":"neutral","sentiment_score":0.1574272240201632},{"text":"Okay.","start":184.44499,"end":184.92499,"sentiment":"neutral","sentiment_score":0.16599693894386292},{"text":"Sure.","start":184.92499,"end":185.325,"sentiment":"neutral","sentiment_score":0.208883136510849}],"sentiment":"neutral","sentiment_score":0.17802922775348026,"num_words":45,"start":163.235,"end":185.325},{"sentences":[{"text":"So so once you process your payment through bPay, would you mind kindly replying to my email and send the proof of payment?","start":185.325,"end":195.05,"sentiment":"neutral","sentiment_score":0.16729876982129138},{"text":"In that way, I could advise our provisioning team and enable them to send the router.","start":195.05,"end":200.35,"sentiment":"neutral","sentiment_score":0.14076991192996502},{"text":"That Yes.","start":204.89,"end":207.07,"sentiment":"neutral","sentiment_score":0.06686150748282671},{"text":"Melissa@airtel.net.au.","start":207.29,"end":209.775,"sentiment":"neutral","sentiment_score":0.09296996146440506},{"text":"Because, typically, b pay payment could take one to two days or one to three days to be posted.","start":209.935,"end":216.915,"sentiment":"neutral","sentiment_score":0.04927866082442434}],"sentiment":"neutral","sentiment_score":0.11906848899775842,"num_words":61,"start":185.325,"end":216.915},{"sentences":[{"text":"Yeah.","start":219.45499,"end":219.95499,"sentiment":"neutral","sentiment_score":0.10543012619018556},{"text":"Yes.","start":224.95,"end":225.45,"sentiment":"neutral","sentiment_score":0.07763971388339996},{"text":"And also bank transfer, a lot of options, and a card.","start":227.03,"end":233.85,"sentiment":"neutral","sentiment_score":0.09544735892929813},{"text":"Mm-mm.","start":236.925,"end":237.425,"sentiment":"neutral","sentiment_score":0.0027114693075418472},{"text":"Yes.","start":243.88501,"end":244.285,"sentiment":"neutral","sentiment_score":0.14956673979759216}],"sentiment":"neutral","sentiment_score":0.09235126649339993,"num_words":15,"start":219.45499,"end":244.285},{"sentences":[{"text":"You can.","start":244.285,"end":245.005,"sentiment":"neutral","sentiment_score":0.1771337389945984},{"text":"So once you log in as instructed, visit the website, put in your username and password.","start":245.005,"end":251.585,"sentiment":"neutral","sentiment_score":0.11962230922654271},{"text":"And then once you are on the site, you will see your invoice.","start":252.21,"end":256.22998,"sentiment":"neutral","sentiment_score":0.11085926855985935},{"text":"Just click the check symbol and then select pay by word line.","start":256.61002,"end":261.41,"sentiment":"neutral","sentiment_score":0.0761792849128445},{"text":"It will be routed to the page wherein you have to put in your card details and complete the payment.","start":261.41,"end":267.945,"sentiment":"neutral","sentiment_score":0.11186735033988952}],"sentiment":"neutral","sentiment_score":0.10890306893085676,"num_words":63,"start":244.285,"end":267.945},{"sentences":[{"text":"So this is a real time one.","start":268.98502,"end":270.58502,"sentiment":"neutral","sentiment_score":0.1474514209798404},{"text":"This is a real time payment.","start":270.58502,"end":272.045,"sentiment":"neutral","sentiment_score":0.16144531468550363},{"text":"Unlike the BPA, it could take one to three days, something like that.","start":273.065,"end":276.685,"sentiment":"neutral","sentiment_score":0.054925971306287326},{"text":"Then also, you have an option to reset your password through your profile.","start":277.70502,"end":282.36502,"sentiment":"neutral","sentiment_score":0.0990907449561816},{"text":"Just click your profile, and then you have an option to reset your password there, okay, or change it.","start":283.28998,"end":290.34998,"sentiment":"neutral","sentiment_score":0.05795431078264588}],"sentiment":"neutral","sentiment_score":0.08800312157334952,"num_words":58,"start":268.98502,"end":290.34998},{"sentences":[{"text":"By yes.","start":296.23502,"end":298.075,"sentiment":"neutral","sentiment_score":0.09214062988758087},{"text":"That's right.","start":298.075,"end":298.815,"sentiment":"neutral","sentiment_score":0.13804281502962112},{"text":"Mhmm.","start":303.275,"end":303.775,"sentiment":"neutral","sentiment_score":-0.005507345777004957},{"text":"Mhmm.","start":307.755,"end":307.835,"sentiment":"neutral","sentiment_score":-0.0028174659237265587},{"text":"The router?","start":307.835,"end":308.575,"sentiment":"neutral","sentiment_score":-0.008381160907447338}],"sentiment":"neutral","sentiment_score":0.054409969539847225,"num_words":8,"start":296.23502,"end":308.575},{"sentences":[{"text":"Yeah.","start":310.82,"end":311.26,"sentiment":"neutral","sentiment_score":0.06830442696809769},{"text":"It it will take one business days, but since it's over the weekend, it could arrive by Monday.","start":311.26,"end":319.96,"sentiment":"neutral","sentiment_score":0.05448031032250987},{"text":"Yeah.","start":321.94,"end":322.44,"sentiment":"neutral","sentiment_score":0.20674750208854675},{"text":"Alright.","start":325.13498,"end":325.63498,"sentiment":"neutral","sentiment_score":0.27597159147262573},{"text":"So if you do have any question with the payment process, just ring us back.","start":325.69498,"end":330.495,"sentiment":"neutral","sentiment_score":0.11795502106348674}],"sentiment":"neutral","sentiment_score":0.09169428950796525,"num_words":36,"start":310.82,"end":330.495},{"sentences":[{"text":"Okay?","start":330.495,"end":330.97498,"sentiment":"neutral","sentiment_score":0.05115972086787224},{"text":"We're open till 6PM.","start":330.97498,"end":332.75497,"sentiment":"neutral","sentiment_score":0.050848085433244705},{"text":"We'll just wait for your payment.","start":332.97498,"end":334.75497,"sentiment":"neutral","sentiment_score":0.11149490624666214},{"text":"You you are able to log in.","start":335.13498,"end":336.655,"sentiment":"neutral","sentiment_score":0.130929457289832},{"text":"Right?","start":336.655,"end":336.97498,"sentiment":"neutral","sentiment_score":0.08821561932563782}],"sentiment":"neutral","sentiment_score":0.10148649054922555,"num_words":19,"start":330.495,"end":336.97498},{"sentences":[{"text":"No error or anything?","start":336.97498,"end":338.435,"sentiment":"neutral","sentiment_score":-0.01784830167889595},{"text":"Okay.","start":339.29498,"end":339.79498,"sentiment":"neutral","sentiment_score":0.11331067979335784},{"text":"Yeah.","start":341.07,"end":341.38998,"sentiment":"positive","sentiment_score":0.3363681435585022},{"text":"That's wonderful.","start":341.38998,"end":342.21,"sentiment":"positive","sentiment_score":0.6560789942741394},{"text":"Thank you, John.","start":342.59,"end":343.65,"sentiment":"positive","sentiment_score":0.582003116607666}],"sentiment":"neutral","sentiment_score":0.31240481409159576,"num_words":11,"start":336.97498,"end":343.65},{"sentences":[{"text":"And thank you.","start":345.94998,"end":347.07,"sentiment":"neutral","sentiment_score":0.2736406127611796},{"text":"Have a good one.","start":347.07,"end":347.87,"sentiment":"positive","sentiment_score":0.7693209052085876},{"text":"Bye bye.","start":347.87,"end":348.53,"sentiment":"neutral","sentiment_score":0.09985218197107315}],"sentiment":"positive","sentiment_score":0.4553233136733373,"num_words":9,"start":345.94998,"end":348.53}]}}]},{"alternatives":[{"transcript":"Hello? Yes. Yes. Yes. Okay. Sorry. Yes. I was about to pay it, but no. I haven't completed yet. And, yes, I received an invoice for. Okay. How can I pay it? I don't have my card with me right now. But Yes. Yes. Yes. Yes. I'm so be paid. Okay. Okay. Okay. I will do the payment in DPAY. And then Okay. Just to melissa artell dot smith dot a u. Okay. Oh, or can I accept direct debit in Jamaica? Okay. Gotcha. And then okay. And if I log in in the Erso web page with the user and password, can I pay there? Okay. Okay. Okay. Okay. Pay by World Bank. Okay. One question. How long is it fully paid to arrive in the moment? The the right order. Yes. Okay. Great. Okay. Okay. Awesome. Okay. Yes. Yes. I just log in. Okay. Goodbye.","confidence":0.9550781,"words":[{"word":"hello","start":0.71999997,"end":1.22,"confidence":0.87890625,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.025594530627131466},{"word":"yes","start":10.4,"end":10.8,"confidence":0.78271484,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.22271747887134552},{"word":"yes","start":10.8,"end":11.3,"confidence":0.9550781,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.26040077209472656},{"word":"yes","start":27.32,"end":27.82,"confidence":0.96240234,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.293522447347641},{"word":"okay","start":72.455,"end":72.534996,"confidence":0.98217773,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01901769638061523},{"word":"sorry","start":72.534996,"end":73.034996,"confidence":0.9758301,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.0069287847727537155},{"word":"yes","start":73.095,"end":73.495,"confidence":0.951416,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.00930367223918438},{"word":"i","start":73.495,"end":73.655,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.022111697122454643},{"word":"was","start":73.655,"end":73.975,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.01771670952439308},{"word":"about","start":73.975,"end":74.375,"confidence":0.9970703,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.013179291039705276},{"word":"to","start":74.375,"end":74.615,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.012015290558338164},{"word":"pay","start":74.615,"end":75.115,"confidence":0.78027344,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.02534976229071617},{"word":"it","start":75.735,"end":76.235,"confidence":0.75805664,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.01582235097885132},{"word":"but","start":76.775,"end":77.275,"confidence":0.90625,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.06992336362600327},{"word":"no","start":78.775,"end":79.275,"confidence":0.87475586,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.08618132025003433},{"word":"i","start":80.135,"end":80.295,"confidence":0.7583008,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07910031080245972},{"word":"haven't","start":80.295,"end":80.695,"confidence":0.99853516,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.04388914257287979},{"word":"completed","start":80.695,"end":81.195,"confidence":0.9980469,"punctuated_word":"completed","sentiment":"neutral","sentiment_score":-0.034596119076013565},{"word":"yet","start":81.415,"end":81.915,"confidence":0.74902344,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":-0.05391070991754532},{"word":"and","start":82.375,"end":82.615,"confidence":0.5656738,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":-0.01688738539814949},{"word":"yes","start":82.615,"end":82.935,"confidence":0.9951172,"punctuated_word":"yes,","sentiment":"neutral","sentiment_score":0.01144992932677269},{"word":"i","start":82.935,"end":83.175,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0064602866768836975},{"word":"received","start":83.175,"end":83.675,"confidence":0.97509766,"punctuated_word":"received","sentiment":"neutral","sentiment_score":-0.010174185037612917},{"word":"an","start":85.66,"end":85.9,"confidence":0.65722656,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.004861742258071899},{"word":"invoice","start":85.9,"end":86.15,"confidence":0.99121094,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.014002703130245209},{"word":"for","start":86.15,"end":86.65,"confidence":0.68652344,"punctuated_word":"for.","sentiment":"neutral","sentiment_score":-0.01724659837782383},{"word":"okay","start":108.565,"end":109.065,"confidence":0.91015625,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.056102652102708817},{"word":"how","start":109.285,"end":109.605,"confidence":0.4970703,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.0346684455871582},{"word":"can","start":109.605,"end":109.845,"confidence":0.98535156,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.03424002230167389},{"word":"i","start":109.845,"end":110.005005,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.023624230176210403},{"word":"pay","start":110.005005,"end":110.245,"confidence":0.72216797,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.04912431165575981},{"word":"it","start":110.245,"end":110.745,"confidence":0.9758301,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.046654634177684784},{"word":"i","start":120.079994,"end":120.399994,"confidence":0.9892578,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5200678110122681},{"word":"don't","start":120.399994,"end":120.64,"confidence":0.91015625,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.44297534227371216},{"word":"have","start":120.64,"end":120.88,"confidence":1.0,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.3794819116592407},{"word":"my","start":120.88,"end":121.03999,"confidence":1.0,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.4323267340660095},{"word":"card","start":121.03999,"end":121.439995,"confidence":0.8964844,"punctuated_word":"card","sentiment":"negative","sentiment_score":-0.5151398181915283},{"word":"with","start":121.439995,"end":121.6,"confidence":1.0,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.5842694044113159},{"word":"me","start":121.6,"end":122.0,"confidence":1.0,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.577269434928894},{"word":"right","start":122.0,"end":122.159996,"confidence":0.9980469,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.4872126877307892},{"word":"now","start":122.159996,"end":122.659996,"confidence":0.73547363,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.45884430408477783},{"word":"but","start":123.759995,"end":124.259995,"confidence":0.7470703,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.006939120590686798},{"word":"yes","start":152.84,"end":153.15999,"confidence":0.6624756,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.14103905856609344},{"word":"yes","start":153.15999,"end":153.48,"confidence":0.984375,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.17565619945526123},{"word":"yes","start":153.48,"end":153.56,"confidence":0.98999023,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.25638288259506226},{"word":"yes","start":153.56,"end":154.06,"confidence":0.9802246,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.2987040877342224},{"word":"i'm","start":154.92,"end":155.15999,"confidence":0.17477417,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.3189908564090729},{"word":"so","start":155.15999,"end":155.65999,"confidence":0.54248047,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.262685626745224},{"word":"be","start":155.72,"end":156.04,"confidence":0.7290039,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1919371038675308},{"word":"paid","start":156.04,"end":156.54,"confidence":0.8132324,"punctuated_word":"paid.","sentiment":"neutral","sentiment_score":0.2549591362476349},{"word":"okay","start":175.24,"end":175.40001,"confidence":0.84106445,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.16154959797859192},{"word":"okay","start":175.40001,"end":175.90001,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.16949161887168884},{"word":"okay","start":179.32,"end":179.82,"confidence":0.99365234,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1452840268611908},{"word":"i","start":180.28001,"end":180.44,"confidence":0.6972656,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1573968231678009},{"word":"will","start":180.44,"end":180.84001,"confidence":0.9980469,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.13989299535751343},{"word":"do","start":180.84001,"end":181.16,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.16643381118774414},{"word":"the","start":181.16,"end":181.32,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1562550663948059},{"word":"payment","start":181.32,"end":181.82,"confidence":0.96240234,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.13792423903942108},{"word":"in","start":182.44,"end":182.68001,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.12703455984592438},{"word":"dpay","start":182.68001,"end":183.18001,"confidence":0.599823,"punctuated_word":"DPAY.","sentiment":"neutral","sentiment_score":0.12708881497383118},{"word":"and","start":184.675,"end":185.175,"confidence":0.9199219,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.1614159494638443},{"word":"then","start":194.675,"end":195.175,"confidence":0.7260742,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.14049401879310608},{"word":"okay","start":200.95,"end":201.45,"confidence":0.9863281,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07494708895683289},{"word":"just","start":201.51001,"end":201.83,"confidence":0.35742188,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.05027221515774727},{"word":"to","start":201.83,"end":202.23,"confidence":0.93408203,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04210157692432403},{"word":"melissa","start":202.23,"end":202.73,"confidence":0.78125,"punctuated_word":"melissa","sentiment":"neutral","sentiment_score":0.06536629050970078},{"word":"artell","start":203.35,"end":203.85,"confidence":0.41119385,"punctuated_word":"artell","sentiment":"neutral","sentiment_score":0.049227580428123474},{"word":"dot","start":204.39,"end":204.71,"confidence":0.7714844,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":0.04561770707368851},{"word":"smith","start":204.71,"end":205.11,"confidence":0.94018555,"punctuated_word":"smith","sentiment":"neutral","sentiment_score":0.03545104339718819},{"word":"dot","start":205.11,"end":205.51001,"confidence":0.99609375,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":0.03326036408543587},{"word":"a","start":205.51001,"end":205.75,"confidence":0.6972656,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.037075817584991455},{"word":"u","start":205.75,"end":206.25,"confidence":0.9638672,"punctuated_word":"u.","sentiment":"neutral","sentiment_score":0.04443037509918213},{"word":"okay","start":210.355,"end":210.855,"confidence":0.9807129,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04604099690914154},{"word":"oh","start":219.635,"end":220.135,"confidence":0.81762695,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.07569830864667892},{"word":"or","start":220.435,"end":220.675,"confidence":0.8510742,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.058957457542419434},{"word":"can","start":220.675,"end":220.995,"confidence":0.64453125,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.07155056297779083},{"word":"i","start":220.995,"end":221.495,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0849546492099762},{"word":"accept","start":221.555,"end":222.055,"confidence":0.42944336,"punctuated_word":"accept","sentiment":"neutral","sentiment_score":0.09169086813926695},{"word":"direct","start":223.235,"end":223.715,"confidence":0.7290039,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":0.09141995012760162},{"word":"debit","start":223.715,"end":224.215,"confidence":0.9941406,"punctuated_word":"debit","sentiment":"neutral","sentiment_score":0.05496776103973389},{"word":"in","start":224.8,"end":225.04,"confidence":0.5571289,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.057278793305158615},{"word":"jamaica","start":225.04,"end":225.54,"confidence":0.56311035,"punctuated_word":"Jamaica?","sentiment":"neutral","sentiment_score":0.08404061943292618},{"word":"okay","start":225.76,"end":226.26,"confidence":0.8515625,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.13257074356079102},{"word":"gotcha","start":226.31999,"end":226.81999,"confidence":0.64436847,"punctuated_word":"Gotcha.","sentiment":"neutral","sentiment_score":0.13527823984622955},{"word":"and","start":227.44,"end":227.68,"confidence":0.9560547,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.09200765192508698},{"word":"then","start":227.68,"end":228.18,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.0928393453359604},{"word":"okay","start":232.48,"end":232.98,"confidence":0.9914551,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.1232522428035736},{"word":"and","start":234.88,"end":235.28,"confidence":0.8251953,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.015025900676846504},{"word":"if","start":235.28,"end":235.6,"confidence":0.9892578,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.010553778149187565},{"word":"i","start":235.6,"end":235.76,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01273653469979763},{"word":"log","start":235.76,"end":236.08,"confidence":0.9223633,"punctuated_word":"log","sentiment":"neutral","sentiment_score":0.009390367195010184},{"word":"in","start":236.08,"end":236.56,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0059032198041677475},{"word":"in","start":236.56,"end":236.72,"confidence":0.9863281,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0029492247849702835},{"word":"the","start":236.72,"end":237.22,"confidence":0.9741211,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.006128640845417976},{"word":"erso","start":238.00499,"end":238.50499,"confidence":0.2633667,"punctuated_word":"Erso","sentiment":"neutral","sentiment_score":-0.006026187911629677},{"word":"web","start":239.045,"end":239.28499,"confidence":0.46801758,"punctuated_word":"web","sentiment":"neutral","sentiment_score":-0.001168748363852501},{"word":"page","start":239.28499,"end":239.685,"confidence":0.99902344,"punctuated_word":"page","sentiment":"neutral","sentiment_score":-0.002734765410423279},{"word":"with","start":239.685,"end":240.165,"confidence":0.9980469,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.003379679284989834},{"word":"the","start":240.165,"end":240.485,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0007451223209500313},{"word":"user","start":240.485,"end":240.885,"confidence":0.99902344,"punctuated_word":"user","sentiment":"neutral","sentiment_score":0.0025858199223876},{"word":"and","start":240.885,"end":241.125,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.00005327071994543075},{"word":"password","start":241.125,"end":241.625,"confidence":0.9797363,"punctuated_word":"password,","sentiment":"neutral","sentiment_score":0.004270331468433142},{"word":"can","start":241.685,"end":241.92499,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.00486550759524107},{"word":"i","start":241.92499,"end":242.165,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0036984942853450775},{"word":"pay","start":242.165,"end":242.665,"confidence":0.9560547,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.0002839677035808563},{"word":"there","start":242.72499,"end":243.22499,"confidence":0.9916992,"punctuated_word":"there?","sentiment":"neutral","sentiment_score":0.0016725072637200356},{"word":"okay","start":269.255,"end":269.73502,"confidence":0.7858887,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.16862860321998596},{"word":"okay","start":269.73502,"end":270.23502,"confidence":0.9970703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.14188796281814575},{"word":"okay","start":277.415,"end":277.915,"confidence":0.9909668,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.12064310163259506},{"word":"okay","start":291.3,"end":291.8,"confidence":0.9387207,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06470325589179993},{"word":"pay","start":295.135,"end":295.375,"confidence":0.41723633,"punctuated_word":"Pay","sentiment":"neutral","sentiment_score":0.07274383306503296},{"word":"by","start":295.375,"end":295.875,"confidence":0.85839844,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.06078621372580528},{"word":"world","start":296.17502,"end":296.67502,"confidence":0.9941406,"punctuated_word":"World","sentiment":"neutral","sentiment_score":0.10681147128343582},{"word":"bank","start":296.73502,"end":297.23502,"confidence":0.9904785,"punctuated_word":"Bank.","sentiment":"neutral","sentiment_score":0.07361702620983124},{"word":"okay","start":300.17502,"end":300.67502,"confidence":0.86499023,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.028354384005069733},{"word":"one","start":301.77502,"end":302.015,"confidence":0.9506836,"punctuated_word":"One","sentiment":"neutral","sentiment_score":-0.007369020953774452},{"word":"question","start":302.015,"end":302.515,"confidence":0.92089844,"punctuated_word":"question.","sentiment":"neutral","sentiment_score":-0.00601027999073267},{"word":"how","start":303.05502,"end":303.295,"confidence":0.94384766,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.013575703836977482},{"word":"long","start":303.295,"end":303.77502,"confidence":0.99902344,"punctuated_word":"long","sentiment":"neutral","sentiment_score":-0.02360677905380726},{"word":"is","start":303.77502,"end":304.095,"confidence":0.2253418,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.017778810113668442},{"word":"it","start":304.095,"end":304.17502,"confidence":0.88671875,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.002664923667907715},{"word":"fully","start":304.17502,"end":304.65503,"confidence":0.2746582,"punctuated_word":"fully","sentiment":"neutral","sentiment_score":0.004431620240211487},{"word":"paid","start":304.65503,"end":305.15503,"confidence":0.8745117,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.004298612475395203},{"word":"to","start":305.375,"end":305.535,"confidence":0.98828125,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.007409509271383285},{"word":"arrive","start":305.535,"end":306.035,"confidence":0.9970703,"punctuated_word":"arrive","sentiment":"neutral","sentiment_score":-0.006127830594778061},{"word":"in","start":306.17502,"end":306.67502,"confidence":0.5649414,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.00021793320775032043},{"word":"the","start":308.16,"end":308.32,"confidence":0.97998047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.005136699415743351},{"word":"moment","start":308.32,"end":308.82,"confidence":0.66101074,"punctuated_word":"moment?","sentiment":"neutral","sentiment_score":0.001422862522304058},{"word":"the","start":309.12003,"end":309.44,"confidence":0.9394531,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.02360622026026249},{"word":"the","start":309.44,"end":309.68002,"confidence":0.9707031,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03497723862528801},{"word":"right","start":309.68002,"end":309.84003,"confidence":0.3996582,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.061839595437049866},{"word":"order","start":309.84003,"end":310.24002,"confidence":0.7770996,"punctuated_word":"order.","sentiment":"neutral","sentiment_score":0.02819856628775597},{"word":"yes","start":310.24002,"end":310.74002,"confidence":0.9699707,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.062470074743032455},{"word":"okay","start":320.945,"end":321.345,"confidence":0.9145508,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2057361006736755},{"word":"great","start":321.345,"end":321.845,"confidence":0.9655762,"punctuated_word":"Great.","sentiment":"positive","sentiment_score":0.4077991843223572},{"word":"okay","start":322.065,"end":322.565,"confidence":0.8388672,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.17785578966140747},{"word":"okay","start":323.185,"end":323.685,"confidence":0.93847656,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.18694621324539185},{"word":"awesome","start":325.585,"end":326.085,"confidence":0.84375,"punctuated_word":"Awesome.","sentiment":"positive","sentiment_score":0.4144480526447296},{"word":"okay","start":331.905,"end":332.405,"confidence":0.9975586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04498815909028053},{"word":"yes","start":338.37,"end":338.61,"confidence":0.7980957,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.07685874402523041},{"word":"yes","start":338.61,"end":339.11,"confidence":0.83081055,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.09477198123931883},{"word":"i","start":339.25,"end":339.49,"confidence":0.9902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09296701848506927},{"word":"just","start":339.49,"end":339.81,"confidence":0.9892578,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.13238771259784698},{"word":"log","start":339.81,"end":340.05,"confidence":0.77001953,"punctuated_word":"log","sentiment":"neutral","sentiment_score":0.13250234723091123},{"word":"in","start":340.05,"end":340.55,"confidence":0.982666,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.12316771596670152},{"word":"okay","start":344.44998,"end":344.94998,"confidence":0.99609375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2723696827888489},{"word":"goodbye","start":345.16998,"end":345.66998,"confidence":0.96972656,"punctuated_word":"Goodbye.","sentiment":"neutral","sentiment_score":0.1884889453649521}],"paragraphs":{"transcript":"\nHello? Yes. Yes. Yes. Okay.\n\nSorry. Yes. I was about to pay it, but no. I haven't completed yet. And, yes, I received an invoice for.\n\nOkay. How can I pay it? I don't have my card with me right now. But Yes. Yes.\n\nYes. Yes. I'm so be paid. Okay. Okay.\n\nOkay. I will do the payment in DPAY. And then Okay. Just to melissa artell dot smith dot a u. Okay.\n\nOh, or can I accept direct debit in Jamaica? Okay. Gotcha. And then okay. And if I log in in the Erso web page with the user and password, can I pay there?\n\nOkay. Okay. Okay. Okay. Pay by World Bank.\n\nOkay. One question. How long is it fully paid to arrive in the moment? The the right order. Yes.\n\nOkay. Great. Okay. Okay. Awesome.\n\nOkay. Yes. Yes. I just log in. Okay.\n\nGoodbye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.71999997,"end":1.22,"sentiment":"neutral","sentiment_score":0.025594530627131466},{"text":"Yes.","start":10.4,"end":10.8,"sentiment":"neutral","sentiment_score":0.22271747887134552},{"text":"Yes.","start":10.8,"end":11.3,"sentiment":"neutral","sentiment_score":0.26040077209472656},{"text":"Yes.","start":27.32,"end":27.82,"sentiment":"neutral","sentiment_score":0.293522447347641},{"text":"Okay.","start":72.455,"end":72.534996,"sentiment":"neutral","sentiment_score":0.01901769638061523}],"sentiment":"neutral","sentiment_score":0.16425058506429197,"num_words":5,"start":0.71999997,"end":72.534996},{"sentences":[{"text":"Sorry.","start":72.534996,"end":73.034996,"sentiment":"neutral","sentiment_score":-0.0069287847727537155},{"text":"Yes.","start":73.095,"end":73.495,"sentiment":"neutral","sentiment_score":0.00930367223918438},{"text":"I was about to pay it, but no.","start":73.495,"end":79.275,"sentiment":"neutral","sentiment_score":-0.03278747317381203},{"text":"I haven't completed yet.","start":80.135,"end":81.915,"sentiment":"neutral","sentiment_score":-0.0528740705922246},{"text":"And, yes, I received an invoice for.","start":82.375,"end":86.65,"sentiment":"neutral","sentiment_score":-0.004311080755931991}],"sentiment":"neutral","sentiment_score":-0.023885654551642283,"num_words":21,"start":72.534996,"end":86.65},{"sentences":[{"text":"Okay.","start":108.565,"end":109.065,"sentiment":"neutral","sentiment_score":0.056102652102708817},{"text":"How can I pay it?","start":109.285,"end":110.745,"sentiment":"neutral","sentiment_score":0.03766232877969742},{"text":"I don't have my card with me right now.","start":120.079994,"end":122.659996,"sentiment":"negative","sentiment_score":-0.4886208275953929},{"text":"But Yes.","start":123.759995,"end":153.15999,"sentiment":"neutral","sentiment_score":0.06704996898770332},{"text":"Yes.","start":153.15999,"end":153.48,"sentiment":"neutral","sentiment_score":0.17565619945526123}],"sentiment":"neutral","sentiment_score":-0.21352316749592623,"num_words":18,"start":108.565,"end":153.48},{"sentences":[{"text":"Yes.","start":153.48,"end":153.56,"sentiment":"neutral","sentiment_score":0.25638288259506226},{"text":"Yes.","start":153.56,"end":154.06,"sentiment":"neutral","sentiment_score":0.2987040877342224},{"text":"I'm so be paid.","start":154.92,"end":156.54,"sentiment":"neutral","sentiment_score":0.25714318081736565},{"text":"Okay.","start":175.24,"end":175.40001,"sentiment":"neutral","sentiment_score":0.16154959797859192},{"text":"Okay.","start":175.40001,"end":175.90001,"sentiment":"neutral","sentiment_score":0.16949161887168884}],"sentiment":"neutral","sentiment_score":0.2393376138061285,"num_words":8,"start":153.48,"end":175.90001},{"sentences":[{"text":"Okay.","start":179.32,"end":179.82,"sentiment":"neutral","sentiment_score":0.1452840268611908},{"text":"I will do the payment in DPAY.","start":180.28001,"end":183.18001,"sentiment":"neutral","sentiment_score":0.1445751871381487},{"text":"And then Okay.","start":184.675,"end":201.45,"sentiment":"neutral","sentiment_score":0.12561901907126108},{"text":"Just to melissa artell dot smith dot a u.","start":201.51001,"end":206.25,"sentiment":"neutral","sentiment_score":0.04475588558448686},{"text":"Okay.","start":210.355,"end":210.855,"sentiment":"neutral","sentiment_score":0.04604099690914154}],"sentiment":"neutral","sentiment_score":0.09442911243864469,"num_words":21,"start":179.32,"end":210.855},{"sentences":[{"text":"Oh, or can I accept direct debit in Jamaica?","start":219.635,"end":225.54,"sentiment":"neutral","sentiment_score":0.0745065522690614},{"text":"Okay.","start":225.76,"end":226.26,"sentiment":"neutral","sentiment_score":0.13257074356079102},{"text":"Gotcha.","start":226.31999,"end":226.81999,"sentiment":"neutral","sentiment_score":0.13527823984622955},{"text":"And then okay.","start":227.44,"end":232.98,"sentiment":"neutral","sentiment_score":0.10269974668820699},{"text":"And if I log in in the Erso web page with the user and password, can I pay there?","start":234.88,"end":243.22499,"sentiment":"neutral","sentiment_score":0.002569921927428559}],"sentiment":"neutral","sentiment_score":0.039252597288313235,"num_words":33,"start":219.635,"end":243.22499},{"sentences":[{"text":"Okay.","start":269.255,"end":269.73502,"sentiment":"neutral","sentiment_score":0.16862860321998596},{"text":"Okay.","start":269.73502,"end":270.23502,"sentiment":"neutral","sentiment_score":0.14188796281814575},{"text":"Okay.","start":277.415,"end":277.915,"sentiment":"neutral","sentiment_score":0.12064310163259506},{"text":"Okay.","start":291.3,"end":291.8,"sentiment":"neutral","sentiment_score":0.06470325589179993},{"text":"Pay by World Bank.","start":295.135,"end":297.23502,"sentiment":"neutral","sentiment_score":0.07848963607102633}],"sentiment":"neutral","sentiment_score":0.101227683480829,"num_words":8,"start":269.255,"end":297.23502},{"sentences":[{"text":"Okay.","start":300.17502,"end":300.67502,"sentiment":"neutral","sentiment_score":0.028354384005069733},{"text":"One question.","start":301.77502,"end":302.515,"sentiment":"neutral","sentiment_score":-0.006689650472253561},{"text":"How long is it fully paid to arrive in the moment?","start":303.05502,"end":308.82,"sentiment":"neutral","sentiment_score":-0.006814756261354143},{"text":"The the right order.","start":309.12003,"end":310.24002,"sentiment":"neutral","sentiment_score":0.03715540515258908},{"text":"Yes.","start":310.24002,"end":310.74002,"sentiment":"neutral","sentiment_score":0.062470074743032455}],"sentiment":"neutral","sentiment_score":0.007952866291529253,"num_words":19,"start":300.17502,"end":310.74002},{"sentences":[{"text":"Okay.","start":320.945,"end":321.345,"sentiment":"neutral","sentiment_score":0.2057361006736755},{"text":"Great.","start":321.345,"end":321.845,"sentiment":"positive","sentiment_score":0.4077991843223572},{"text":"Okay.","start":322.065,"end":322.565,"sentiment":"neutral","sentiment_score":0.17785578966140747},{"text":"Okay.","start":323.185,"end":323.685,"sentiment":"neutral","sentiment_score":0.18694621324539185},{"text":"Awesome.","start":325.585,"end":326.085,"sentiment":"positive","sentiment_score":0.4144480526447296}],"sentiment":"neutral","sentiment_score":0.2785570681095123,"num_words":5,"start":320.945,"end":326.085},{"sentences":[{"text":"Okay.","start":331.905,"end":332.405,"sentiment":"neutral","sentiment_score":0.04498815909028053},{"text":"Yes.","start":338.37,"end":338.61,"sentiment":"neutral","sentiment_score":0.07685874402523041},{"text":"Yes.","start":338.61,"end":339.11,"sentiment":"neutral","sentiment_score":0.09477198123931883},{"text":"I just log in.","start":339.25,"end":340.55,"sentiment":"neutral","sentiment_score":0.12025619857013226},{"text":"Okay.","start":344.44998,"end":344.94998,"sentiment":"neutral","sentiment_score":0.2723696827888489}],"sentiment":"neutral","sentiment_score":0.12125167017802596,"num_words":8,"start":331.905,"end":344.94998},{"sentences":[{"text":"Goodbye.","start":345.16998,"end":345.66998,"sentiment":"neutral","sentiment_score":0.1884889453649521}],"sentiment":"neutral","sentiment_score":0.1884889453649521,"num_words":1,"start":345.16998,"end":345.66998}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi. Good afternoon. This is Airtel accounts. I'm speaking to John Rojas. Hi, John.\n\nHow are you today?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Okay. We are delighted you to welcome to Airtel. We are pleased to confirm that your Internet service has been successfully activated. And then I'm showing here that you opted for express delivery for your free\n\nChannel 1: Yes.\n\nChannel 0: router since you signed up for twelve month contract. And kindly confirm if you received the invoice for the express delivery. Yeah. Because your your payment did not went through. So nothing to worry.\n\nWe we don't need to ask you to pay for the service upfront payment because you're getting the free month. What you just need to pay and then you're getting free connection fee. So what you just need to pay is the express postage, which is $30. That way, we could enable our provisioning team to dispatch your router so you will get connected because the service has been activated.\n\nChannel 1: Okay. Sorry.\n\nChannel 0: Yep.\n\nChannel 1: Yes. I was about to pay it,\n\nChannel 0: Oh, you\n\nChannel 1: but\n\nChannel 0: haven't completed it.\n\nChannel 1: no.\n\nChannel 0: Yeah.\n\nChannel 1: I haven't completed yet. And, yes, I received an invoice for.\n\nChannel 0: Yep. Yeah. Anyway, you don't need to complete the $1.00 $6.95 payment since we're providing you a free month. So, technically, your first invoice will be on August. Your full July is for free.\n\nWhat you just need to pay is the express delivery for your free router.\n\nChannel 1: Okay. How can\n\nChannel 0: Yeah.\n\nChannel 1: I pay it?\n\nChannel 0: Yeah. Would you like me to process it over the phone while I have you on the line? I could do that for you. You can use your card.\n\nChannel 1: I don't have my card with me right now.\n\nChannel 0: Oh,\n\nChannel 1: But\n\nChannel 0: okay. Sir, if you check the invoice, if you check your invoice, if you would like to process it to our customer portal, I provided you the instruction, the username and password. But if you would like to process or send via BPAY, it's also included from the invoice, the details, or if you would like to send via bank transfer. It's all there. The\n\nChannel 1: Yes.\n\nChannel 0: payment\n\nChannel 1: Yes. Yes. Yes.\n\nChannel 0: yeah.\n\nChannel 1: I'm\n\nChannel 0: Yeah.\n\nChannel 1: so\n\nChannel 0: The payment\n\nChannel 1: be\n\nChannel 0: option\n\nChannel 1: paid.\n\nChannel 0: yeah. The payment options are are all included from the invoice itself. But from the body of the email, if you would like to process it via ANZ word line, which through our customer portal will you have an access. You have your username and password. So\n\nChannel 1: Okay. Okay.\n\nChannel 0: lot lot of option to process the payment.\n\nChannel 1: Okay. I will do the payment in DPAY.\n\nChannel 0: Okay.\n\nChannel 1: And\n\nChannel 0: Sure. So so once you process your payment through bPay, would you mind kindly replying to my email and send the proof of payment?\n\nChannel 1: then\n\nChannel 0: In that way, I could advise our provisioning team and enable them to send the router.\n\nChannel 1: Okay. Just to melissa artell dot smith\n\nChannel 0: That\n\nChannel 1: dot a u.\n\nChannel 0: Yes. Melissa@airtel.net.au. Because,\n\nChannel 1: Okay.\n\nChannel 0: typically, b pay payment could take one to two days or one to three days to be posted. Yeah.\n\nChannel 1: Oh, or can I accept direct debit in\n\nChannel 0: Yes.\n\nChannel 1: Jamaica? Okay. Gotcha.\n\nChannel 0: And also\n\nChannel 1: And then\n\nChannel 0: bank transfer, a lot of options,\n\nChannel 1: okay.\n\nChannel 0: and a card.\n\nChannel 1: And if I log in in the\n\nChannel 0: Mm-mm.\n\nChannel 1: Erso web page with the user and password, can I pay there?\n\nChannel 0: Yes. You can. So once you log in as instructed, visit the website, put in your username and password. And then once you are on the site, you will see your invoice. Just click the check symbol and then select pay by word line.\n\nIt will be routed to the page wherein you have to put in your card details and complete the payment. So this\n\nChannel 1: Okay.\n\nChannel 0: is a\n\nChannel 1: Okay.\n\nChannel 0: real time one. This is a real time payment. Unlike the BPA, it could take one to three days, something like that.\n\nChannel 1: Okay.\n\nChannel 0: Then also, you have an option to reset your password through your profile. Just click your profile, and then you have an option to reset your password there, okay, or change it.\n\nChannel 1: Okay. Pay by World\n\nChannel 0: By\n\nChannel 1: Bank.\n\nChannel 0: yes. That's right.\n\nChannel 1: Okay. One question. How\n\nChannel 0: Mhmm.\n\nChannel 1: long is it fully paid to arrive in\n\nChannel 0: Mhmm. The router?\n\nChannel 1: the moment? The the right order. Yes.\n\nChannel 0: Yeah. It it will take one business days, but since it's over the weekend, it could arrive by Monday.\n\nChannel 1: Okay. Great.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. Okay.\n\nChannel 0: Alright.\n\nChannel 1: Awesome.\n\nChannel 0: So if you do have any question with the payment process, just ring us back. Okay? We're open till\n\nChannel 1: Okay.\n\nChannel 0: 6PM. We'll just wait for your payment. You you are able to log in. Right? No error or anything?\n\nChannel 1: Yes. Yes. I\n\nChannel 0: Okay.\n\nChannel 1: just log in.\n\nChannel 0: Yeah. That's wonderful. Thank you, John.\n\nChannel 1: Okay. Goodbye.\n\nChannel 0: And thank you. Have a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.71999997,"end":1.22,"sentiment":"neutral","sentiment_score":0.025594530627131466}],"sentiment":"neutral","sentiment_score":0.025594530627131466,"channel":1,"num_words":1,"start":0.71999997,"end":1.22},{"sentences":[{"text":"Hi.","start":2.0,"end":2.5,"sentiment":"neutral","sentiment_score":0.1280418336391449},{"text":"Good afternoon.","start":2.56,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.27062176913022995},{"text":"This is Airtel accounts.","start":3.4399998,"end":4.96,"sentiment":"neutral","sentiment_score":0.15935712680220604},{"text":"I'm speaking to John Rojas.","start":4.96,"end":6.58,"sentiment":"neutral","sentiment_score":0.11246877610683441},{"text":"Hi, John.","start":8.4,"end":9.04,"sentiment":"neutral","sentiment_score":0.20090649276971817}],"sentiment":"neutral","sentiment_score":0.16220505322728837,"channel":0,"num_words":14,"start":2.0,"end":9.04},{"sentences":[{"text":"How are you today?","start":9.04,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.27859292179346085}],"sentiment":"neutral","sentiment_score":0.27859292179346085,"channel":0,"num_words":4,"start":9.04,"end":10.0199995},{"sentences":[{"text":"Yes.","start":10.4,"end":10.8,"sentiment":"neutral","sentiment_score":0.22271747887134552},{"text":"Yes.","start":10.8,"end":11.3,"sentiment":"neutral","sentiment_score":0.26040077209472656}],"sentiment":"neutral","sentiment_score":0.24155912548303604,"channel":1,"num_words":2,"start":10.4,"end":11.3},{"sentences":[{"text":"Okay.","start":12.095,"end":12.255,"sentiment":"positive","sentiment_score":0.4135904908180237},{"text":"We are delighted you to welcome to Airtel.","start":12.255,"end":14.975,"sentiment":"positive","sentiment_score":0.7376191467046738},{"text":"We are pleased to confirm that your Internet service has been successfully activated.","start":14.975,"end":19.395,"sentiment":"positive","sentiment_score":0.7032187443513137},{"text":"And then I'm showing here that you opted for express delivery for your free","start":20.335,"end":27.46,"sentiment":"positive","sentiment_score":0.40334262592451914}],"sentiment":"positive","sentiment_score":0.5861995584434934,"channel":0,"num_words":36,"start":12.095,"end":27.46},{"sentences":[{"text":"Yes.","start":27.32,"end":27.82,"sentiment":"neutral","sentiment_score":0.293522447347641}],"sentiment":"neutral","sentiment_score":0.293522447347641,"channel":1,"num_words":1,"start":27.32,"end":27.82},{"sentences":[{"text":"router since you signed up for twelve month contract.","start":27.46,"end":30.36,"sentiment":"neutral","sentiment_score":0.3068230119016435},{"text":"And kindly confirm if you received the invoice for the express delivery.","start":30.9,"end":35.4,"sentiment":"neutral","sentiment_score":0.296040599544843},{"text":"Yeah.","start":38.5,"end":38.739998,"sentiment":"neutral","sentiment_score":0.2449416816234589},{"text":"Because your your payment did not went through.","start":38.739998,"end":43.615,"sentiment":"neutral","sentiment_score":0.3166539669036865},{"text":"So nothing to worry.","start":43.835,"end":45.275,"sentiment":"neutral","sentiment_score":0.316593699157238}],"sentiment":"neutral","sentiment_score":0.3046600739745533,"channel":0,"num_words":34,"start":27.46,"end":45.275},{"sentences":[{"text":"We we don't need to ask you to pay for the service upfront payment because you're getting the free month.","start":45.275,"end":51.99,"sentiment":"neutral","sentiment_score":0.2602027006447315},{"text":"What you just need to pay and then you're getting free connection fee.","start":52.31,"end":56.09,"sentiment":"neutral","sentiment_score":0.26659564903149235},{"text":"So what you just need to pay is the express postage, which is $30.","start":56.230003,"end":60.97,"sentiment":"neutral","sentiment_score":0.23818652438265936},{"text":"That way, we could enable our provisioning team to dispatch your router so you will get connected because the service has been activated.","start":61.43,"end":69.795,"sentiment":"positive","sentiment_score":0.351128110419149}],"sentiment":"neutral","sentiment_score":0.28686221901859554,"channel":0,"num_words":70,"start":45.275,"end":69.795},{"sentences":[{"text":"Okay.","start":72.455,"end":72.534996,"sentiment":"neutral","sentiment_score":0.01901769638061523},{"text":"Sorry.","start":72.534996,"end":73.034996,"sentiment":"neutral","sentiment_score":-0.0069287847727537155}],"sentiment":"neutral","sentiment_score":0.006044455803930758,"channel":1,"num_words":2,"start":72.455,"end":73.034996},{"sentences":[{"text":"Yep.","start":72.814995,"end":73.314995,"sentiment":"neutral","sentiment_score":0.012734079733490944}],"sentiment":"neutral","sentiment_score":0.012734079733490944,"channel":0,"num_words":1,"start":72.814995,"end":73.314995},{"sentences":[{"text":"Yes.","start":73.095,"end":73.495,"sentiment":"neutral","sentiment_score":0.00930367223918438},{"text":"I was about to pay it,","start":73.495,"end":76.235,"sentiment":"neutral","sentiment_score":-0.01769918358574311}],"sentiment":"neutral","sentiment_score":-0.013841632753610611,"channel":1,"num_words":7,"start":73.095,"end":76.235},{"sentences":[{"text":"Oh, you","start":76.095,"end":76.975,"sentiment":"neutral","sentiment_score":-0.07325563952326775}],"sentiment":"neutral","sentiment_score":-0.07325563952326775,"channel":0,"num_words":2,"start":76.095,"end":76.975},{"sentences":[{"text":"but","start":76.775,"end":77.275,"sentiment":"neutral","sentiment_score":-0.06992336362600327}],"sentiment":"neutral","sentiment_score":-0.06992336362600327,"channel":1,"num_words":1,"start":76.775,"end":77.275},{"sentences":[{"text":"haven't completed it.","start":76.975,"end":79.075,"sentiment":"neutral","sentiment_score":-0.06563445925712585}],"sentiment":"neutral","sentiment_score":-0.06563445925712585,"channel":0,"num_words":3,"start":76.975,"end":79.075},{"sentences":[{"text":"no.","start":78.775,"end":79.275,"sentiment":"neutral","sentiment_score":-0.08618132025003433}],"sentiment":"neutral","sentiment_score":-0.08618132025003433,"channel":1,"num_words":1,"start":78.775,"end":79.275},{"sentences":[{"text":"Yeah.","start":80.015,"end":80.515,"sentiment":"neutral","sentiment_score":-0.05778130516409874}],"sentiment":"neutral","sentiment_score":-0.05778130516409874,"channel":0,"num_words":1,"start":80.015,"end":80.515},{"sentences":[{"text":"I haven't completed yet.","start":80.135,"end":81.915,"sentiment":"neutral","sentiment_score":-0.0528740705922246},{"text":"And, yes, I received an invoice for.","start":82.375,"end":86.65,"sentiment":"neutral","sentiment_score":-0.004311080755931991}],"sentiment":"neutral","sentiment_score":-0.02197034978731112,"channel":1,"num_words":11,"start":80.135,"end":86.65},{"sentences":[{"text":"Yep.","start":87.9,"end":88.4,"sentiment":"neutral","sentiment_score":0.05114426463842392},{"text":"Yeah.","start":88.7,"end":89.1,"sentiment":"neutral","sentiment_score":0.052318982779979706},{"text":"Anyway, you don't need to complete the $1.00 $6.95 payment since we're providing you a free month.","start":89.1,"end":96.765,"sentiment":"neutral","sentiment_score":0.10259362178690293},{"text":"So, technically, your first invoice will be on August.","start":96.765,"end":100.785,"sentiment":"neutral","sentiment_score":0.13317051033178964},{"text":"Your full July is for free.","start":101.085,"end":103.185,"sentiment":"neutral","sentiment_score":0.19589578111966452}],"sentiment":"neutral","sentiment_score":0.12416070874999552,"channel":0,"num_words":34,"start":87.9,"end":103.185},{"sentences":[{"text":"What you just need to pay is the express delivery for your free router.","start":103.325,"end":108.145,"sentiment":"neutral","sentiment_score":0.11289641793285098}],"sentiment":"neutral","sentiment_score":0.11289641793285098,"channel":0,"num_words":14,"start":103.325,"end":108.145},{"sentences":[{"text":"Okay.","start":108.565,"end":109.065,"sentiment":"neutral","sentiment_score":0.056102652102708817},{"text":"How can","start":109.285,"end":109.845,"sentiment":"neutral","sentiment_score":0.034454233944416046}],"sentiment":"neutral","sentiment_score":0.041670373330513634,"channel":1,"num_words":3,"start":108.565,"end":109.845},{"sentences":[{"text":"Yeah.","start":109.83,"end":110.33,"sentiment":"neutral","sentiment_score":0.04296822100877762}],"sentiment":"neutral","sentiment_score":0.04296822100877762,"channel":0,"num_words":1,"start":109.83,"end":110.33},{"sentences":[{"text":"I pay it?","start":109.845,"end":110.745,"sentiment":"neutral","sentiment_score":0.039801058669885}],"sentiment":"neutral","sentiment_score":0.039801058669885,"channel":1,"num_words":3,"start":109.845,"end":110.745},{"sentences":[{"text":"Yeah.","start":111.43,"end":111.93,"sentiment":"neutral","sentiment_score":0.05233883112668991},{"text":"Would you like me to process it over the phone while I have you on the line?","start":112.15,"end":115.43,"sentiment":"neutral","sentiment_score":0.0822222855161218},{"text":"I could do that for you.","start":115.43,"end":116.63,"sentiment":"neutral","sentiment_score":0.15076409901181856},{"text":"You can use your card.","start":116.63,"end":118.01,"sentiment":"neutral","sentiment_score":0.07388931065797806}],"sentiment":"neutral","sentiment_score":0.09393616662970905,"channel":0,"num_words":29,"start":111.43,"end":118.01},{"sentences":[{"text":"I don't have my card with me right now.","start":120.079994,"end":122.659996,"sentiment":"negative","sentiment_score":-0.4886208275953929}],"sentiment":"negative","sentiment_score":-0.4886208275953929,"channel":1,"num_words":9,"start":120.079994,"end":122.659996},{"sentences":[{"text":"Oh,","start":123.555,"end":123.795006,"sentiment":"neutral","sentiment_score":-0.0499042384326458}],"sentiment":"neutral","sentiment_score":-0.0499042384326458,"channel":0,"num_words":1,"start":123.555,"end":123.795006},{"sentences":[{"text":"But","start":123.759995,"end":124.259995,"sentiment":"neutral","sentiment_score":-0.006939120590686798}],"sentiment":"neutral","sentiment_score":-0.006939120590686798,"channel":1,"num_words":1,"start":123.759995,"end":124.259995},{"sentences":[{"text":"okay.","start":123.795006,"end":124.295006,"sentiment":"neutral","sentiment_score":0.06215229630470276},{"text":"Sir, if you check the invoice, if you check your invoice, if you would like to process it to our customer portal, I provided you the instruction, the username and password.","start":126.755005,"end":139.62,"sentiment":"neutral","sentiment_score":0.10054752495019667},{"text":"But if you would like to process or send via BPAY, it's also included from the invoice, the details, or if you would like to send via bank transfer.","start":140.08,"end":151.06,"sentiment":"neutral","sentiment_score":0.043842395831798685},{"text":"It's all there.","start":151.12,"end":152.115,"sentiment":"neutral","sentiment_score":0.10263891766468684},{"text":"The","start":152.115,"end":152.615,"sentiment":"neutral","sentiment_score":0.09944280982017516}],"sentiment":"neutral","sentiment_score":0.07473714787226457,"channel":0,"num_words":65,"start":123.795006,"end":152.615},{"sentences":[{"text":"Yes.","start":152.84,"end":153.15999,"sentiment":"neutral","sentiment_score":0.14103905856609344}],"sentiment":"neutral","sentiment_score":0.14103905856609344,"channel":1,"num_words":1,"start":152.84,"end":153.15999},{"sentences":[{"text":"payment","start":153.07501,"end":153.475,"sentiment":"neutral","sentiment_score":0.17932476103305817}],"sentiment":"neutral","sentiment_score":0.17932476103305817,"channel":0,"num_words":1,"start":153.07501,"end":153.475},{"sentences":[{"text":"Yes.","start":153.15999,"end":153.48,"sentiment":"neutral","sentiment_score":0.17565619945526123},{"text":"Yes.","start":153.48,"end":153.56,"sentiment":"neutral","sentiment_score":0.25638288259506226},{"text":"Yes.","start":153.56,"end":154.06,"sentiment":"neutral","sentiment_score":0.2987040877342224}],"sentiment":"neutral","sentiment_score":0.24358105659484863,"channel":1,"num_words":3,"start":153.15999,"end":154.06},{"sentences":[{"text":"yeah.","start":154.115,"end":154.615,"sentiment":"positive","sentiment_score":0.3426123261451721}],"sentiment":"positive","sentiment_score":0.3426123261451721,"channel":0,"num_words":1,"start":154.115,"end":154.615},{"sentences":[{"text":"I'm","start":154.92,"end":155.15999,"sentiment":"neutral","sentiment_score":0.3189908564090729}],"sentiment":"neutral","sentiment_score":0.3189908564090729,"channel":1,"num_words":1,"start":154.92,"end":155.15999},{"sentences":[{"text":"Yeah.","start":155.07501,"end":155.315,"sentiment":"neutral","sentiment_score":0.28529781103134155}],"sentiment":"neutral","sentiment_score":0.28529781103134155,"channel":0,"num_words":1,"start":155.07501,"end":155.315},{"sentences":[{"text":"so","start":155.15999,"end":155.65999,"sentiment":"neutral","sentiment_score":0.262685626745224}],"sentiment":"neutral","sentiment_score":0.262685626745224,"channel":1,"num_words":1,"start":155.15999,"end":155.65999},{"sentences":[{"text":"The payment","start":155.315,"end":155.955,"sentiment":"neutral","sentiment_score":0.2640424519777298}],"sentiment":"neutral","sentiment_score":0.2640424519777298,"channel":0,"num_words":2,"start":155.315,"end":155.955},{"sentences":[{"text":"be","start":155.72,"end":156.04,"sentiment":"neutral","sentiment_score":0.1919371038675308}],"sentiment":"neutral","sentiment_score":0.1919371038675308,"channel":1,"num_words":1,"start":155.72,"end":156.04},{"sentences":[{"text":"option","start":155.955,"end":156.455,"sentiment":"neutral","sentiment_score":0.23735477030277252}],"sentiment":"neutral","sentiment_score":0.23735477030277252,"channel":0,"num_words":1,"start":155.955,"end":156.455},{"sentences":[{"text":"paid.","start":156.04,"end":156.54,"sentiment":"neutral","sentiment_score":0.2549591362476349}],"sentiment":"neutral","sentiment_score":0.2549591362476349,"channel":1,"num_words":1,"start":156.04,"end":156.54},{"sentences":[{"text":"yeah.","start":157.07501,"end":157.475,"sentiment":"neutral","sentiment_score":0.2470315396785736},{"text":"The payment options are are all included from the invoice itself.","start":157.475,"end":162.695,"sentiment":"neutral","sentiment_score":0.23632622306997125},{"text":"But from the body of the email, if you would like to process it via ANZ word line, which through our customer portal will you have an access.","start":163.235,"end":172.07,"sentiment":"neutral","sentiment_score":0.19116372295788356},{"text":"You have your username and password.","start":172.07,"end":173.77,"sentiment":"neutral","sentiment_score":0.1445009857416153},{"text":"So","start":174.71,"end":175.21,"sentiment":"neutral","sentiment_score":0.14461585879325867}],"sentiment":"neutral","sentiment_score":0.1959750214789776,"channel":0,"num_words":47,"start":157.07501,"end":175.21},{"sentences":[{"text":"Okay.","start":175.24,"end":175.40001,"sentiment":"neutral","sentiment_score":0.16154959797859192},{"text":"Okay.","start":175.40001,"end":175.90001,"sentiment":"neutral","sentiment_score":0.16949161887168884}],"sentiment":"neutral","sentiment_score":0.16552060842514038,"channel":1,"num_words":2,"start":175.24,"end":175.90001},{"sentences":[{"text":"lot lot of option to process the payment.","start":175.83,"end":178.17,"sentiment":"neutral","sentiment_score":0.1590286446735263}],"sentiment":"neutral","sentiment_score":0.1590286446735263,"channel":0,"num_words":8,"start":175.83,"end":178.17},{"sentences":[{"text":"Okay.","start":179.32,"end":179.82,"sentiment":"neutral","sentiment_score":0.1452840268611908},{"text":"I will do the payment in DPAY.","start":180.28001,"end":183.18001,"sentiment":"neutral","sentiment_score":0.1445751871381487}],"sentiment":"neutral","sentiment_score":0.14466379210352898,"channel":1,"num_words":8,"start":179.32,"end":183.18001},{"sentences":[{"text":"Okay.","start":184.44499,"end":184.92499,"sentiment":"neutral","sentiment_score":0.16599693894386292}],"sentiment":"neutral","sentiment_score":0.16599693894386292,"channel":0,"num_words":1,"start":184.44499,"end":184.92499},{"sentences":[{"text":"And","start":184.675,"end":185.175,"sentiment":"neutral","sentiment_score":0.1614159494638443}],"sentiment":"neutral","sentiment_score":0.1614159494638443,"channel":1,"num_words":1,"start":184.675,"end":185.175},{"sentences":[{"text":"Sure.","start":184.92499,"end":185.325,"sentiment":"neutral","sentiment_score":0.208883136510849},{"text":"So so once you process your payment through bPay, would you mind kindly replying to my email and send the proof of payment?","start":185.325,"end":195.05,"sentiment":"neutral","sentiment_score":0.16729876982129138}],"sentiment":"neutral","sentiment_score":0.16903145176668963,"channel":0,"num_words":24,"start":184.92499,"end":195.05},{"sentences":[{"text":"then","start":194.675,"end":195.175,"sentiment":"neutral","sentiment_score":0.14049401879310608}],"sentiment":"neutral","sentiment_score":0.14049401879310608,"channel":1,"num_words":1,"start":194.675,"end":195.175},{"sentences":[{"text":"In that way, I could advise our provisioning team and enable them to send the router.","start":195.05,"end":200.35,"sentiment":"neutral","sentiment_score":0.14076991192996502}],"sentiment":"neutral","sentiment_score":0.14076991192996502,"channel":0,"num_words":16,"start":195.05,"end":200.35},{"sentences":[{"text":"Okay.","start":200.95,"end":201.45,"sentiment":"neutral","sentiment_score":0.07494708895683289},{"text":"Just to melissa artell dot smith","start":201.51001,"end":205.11,"sentiment":"neutral","sentiment_score":0.04800606891512871}],"sentiment":"neutral","sentiment_score":0.05185478606394359,"channel":1,"num_words":7,"start":200.95,"end":205.11},{"sentences":[{"text":"That","start":204.89,"end":205.39,"sentiment":"neutral","sentiment_score":0.030667999759316444}],"sentiment":"neutral","sentiment_score":0.030667999759316444,"channel":0,"num_words":1,"start":204.89,"end":205.39},{"sentences":[{"text":"dot a u.","start":205.11,"end":206.25,"sentiment":"neutral","sentiment_score":0.03825551892320315}],"sentiment":"neutral","sentiment_score":0.03825551892320315,"channel":1,"num_words":3,"start":205.11,"end":206.25},{"sentences":[{"text":"Yes.","start":206.57,"end":207.07,"sentiment":"neutral","sentiment_score":0.10305501520633698},{"text":"Melissa@airtel.net.au.","start":207.29,"end":209.775,"sentiment":"neutral","sentiment_score":0.09296996146440506},{"text":"Because,","start":209.935,"end":210.435,"sentiment":"neutral","sentiment_score":0.04812198504805565}],"sentiment":"neutral","sentiment_score":0.08138232057293256,"channel":0,"num_words":3,"start":206.57,"end":210.435},{"sentences":[{"text":"Okay.","start":210.355,"end":210.855,"sentiment":"neutral","sentiment_score":0.04604099690914154}],"sentiment":"neutral","sentiment_score":0.04604099690914154,"channel":1,"num_words":1,"start":210.355,"end":210.855},{"sentences":[{"text":"typically, b pay payment could take one to two days or one to three days to be posted.","start":211.53499,"end":216.915,"sentiment":"neutral","sentiment_score":0.049342920589778155},{"text":"Yeah.","start":219.45499,"end":219.95499,"sentiment":"neutral","sentiment_score":0.10543012619018556}],"sentiment":"neutral","sentiment_score":0.05229487877927328,"channel":0,"num_words":19,"start":211.53499,"end":219.95499},{"sentences":[{"text":"Oh, or can I accept direct debit in","start":219.635,"end":225.04,"sentiment":"neutral","sentiment_score":0.07331479387357831}],"sentiment":"neutral","sentiment_score":0.07331479387357831,"channel":1,"num_words":8,"start":219.635,"end":225.04},{"sentences":[{"text":"Yes.","start":224.95,"end":225.45,"sentiment":"neutral","sentiment_score":0.07763971388339996}],"sentiment":"neutral","sentiment_score":0.07763971388339996,"channel":0,"num_words":1,"start":224.95,"end":225.45},{"sentences":[{"text":"Jamaica?","start":225.04,"end":225.54,"sentiment":"neutral","sentiment_score":0.08404061943292618},{"text":"Okay.","start":225.76,"end":226.26,"sentiment":"neutral","sentiment_score":0.13257074356079102},{"text":"Gotcha.","start":226.31999,"end":226.81999,"sentiment":"neutral","sentiment_score":0.13527823984622955}],"sentiment":"neutral","sentiment_score":0.11729653427998225,"channel":1,"num_words":3,"start":225.04,"end":226.81999},{"sentences":[{"text":"And also","start":227.03,"end":227.83,"sentiment":"neutral","sentiment_score":0.090679120272398}],"sentiment":"neutral","sentiment_score":0.090679120272398,"channel":0,"num_words":2,"start":227.03,"end":227.83},{"sentences":[{"text":"And then","start":227.44,"end":228.18,"sentiment":"neutral","sentiment_score":0.09242349863052368}],"sentiment":"neutral","sentiment_score":0.09242349863052368,"channel":1,"num_words":2,"start":227.44,"end":228.18},{"sentences":[{"text":"bank transfer, a lot of options,","start":227.83,"end":229.77,"sentiment":"neutral","sentiment_score":0.1268256033460299}],"sentiment":"neutral","sentiment_score":0.1268256033460299,"channel":0,"num_words":6,"start":227.83,"end":229.77},{"sentences":[{"text":"okay.","start":232.48,"end":232.98,"sentiment":"neutral","sentiment_score":0.1232522428035736}],"sentiment":"neutral","sentiment_score":0.1232522428035736,"channel":1,"num_words":1,"start":232.48,"end":232.98},{"sentences":[{"text":"and a card.","start":232.95,"end":233.85,"sentiment":"neutral","sentiment_score":0.03586969586710135}],"sentiment":"neutral","sentiment_score":0.03586969586710135,"channel":0,"num_words":3,"start":232.95,"end":233.85},{"sentences":[{"text":"And if I log in in the","start":234.88,"end":237.22,"sentiment":"neutral","sentiment_score":0.008955380879342556}],"sentiment":"neutral","sentiment_score":0.008955380879342556,"channel":1,"num_words":7,"start":234.88,"end":237.22},{"sentences":[{"text":"Mm-mm.","start":236.925,"end":237.425,"sentiment":"neutral","sentiment_score":0.0027114693075418472}],"sentiment":"neutral","sentiment_score":0.0027114693075418472,"channel":0,"num_words":1,"start":236.925,"end":237.425},{"sentences":[{"text":"Erso web page with the user and password, can I pay there?","start":238.00499,"end":243.22499,"sentiment":"neutral","sentiment_score":-0.0011549291278546054}],"sentiment":"neutral","sentiment_score":-0.0011549291278546054,"channel":1,"num_words":12,"start":238.00499,"end":243.22499},{"sentences":[{"text":"Yes.","start":243.88501,"end":244.285,"sentiment":"neutral","sentiment_score":0.14956673979759216},{"text":"You can.","start":244.285,"end":245.005,"sentiment":"neutral","sentiment_score":0.1771337389945984},{"text":"So once you log in as instructed, visit the website, put in your username and password.","start":245.005,"end":251.585,"sentiment":"neutral","sentiment_score":0.11962230922654271},{"text":"And then once you are on the site, you will see your invoice.","start":252.21,"end":256.22998,"sentiment":"neutral","sentiment_score":0.11085926855985935},{"text":"Just click the check symbol and then select pay by word line.","start":256.61002,"end":261.41,"sentiment":"neutral","sentiment_score":0.0761792849128445}],"sentiment":"neutral","sentiment_score":0.10847984262826768,"channel":0,"num_words":44,"start":243.88501,"end":261.41},{"sentences":[{"text":"It will be routed to the page wherein you have to put in your card details and complete the payment.","start":261.41,"end":267.945,"sentiment":"neutral","sentiment_score":0.11186735033988952},{"text":"So this","start":268.98502,"end":269.465,"sentiment":"neutral","sentiment_score":0.12168839946389198}],"sentiment":"neutral","sentiment_score":0.11276017298752611,"channel":0,"num_words":22,"start":261.41,"end":269.465},{"sentences":[{"text":"Okay.","start":269.255,"end":269.73502,"sentiment":"neutral","sentiment_score":0.16862860321998596}],"sentiment":"neutral","sentiment_score":0.16862860321998596,"channel":1,"num_words":1,"start":269.255,"end":269.73502},{"sentences":[{"text":"is a","start":269.465,"end":269.785,"sentiment":"neutral","sentiment_score":0.15775767713785172}],"sentiment":"neutral","sentiment_score":0.15775767713785172,"channel":0,"num_words":2,"start":269.465,"end":269.785},{"sentences":[{"text":"Okay.","start":269.73502,"end":270.23502,"sentiment":"neutral","sentiment_score":0.14188796281814575}],"sentiment":"neutral","sentiment_score":0.14188796281814575,"channel":1,"num_words":1,"start":269.73502,"end":270.23502},{"sentences":[{"text":"real time one.","start":269.785,"end":270.58502,"sentiment":"neutral","sentiment_score":0.15775593121846518},{"text":"This is a real time payment.","start":270.58502,"end":272.045,"sentiment":"neutral","sentiment_score":0.16144531468550363},{"text":"Unlike the BPA, it could take one to three days, something like that.","start":273.065,"end":276.685,"sentiment":"neutral","sentiment_score":0.054925971306287326}],"sentiment":"neutral","sentiment_score":0.09799896857955238,"channel":0,"num_words":22,"start":269.785,"end":276.685},{"sentences":[{"text":"Okay.","start":277.415,"end":277.915,"sentiment":"neutral","sentiment_score":0.12064310163259506}],"sentiment":"neutral","sentiment_score":0.12064310163259506,"channel":1,"num_words":1,"start":277.415,"end":277.915},{"sentences":[{"text":"Then also, you have an option to reset your password through your profile.","start":277.70502,"end":282.36502,"sentiment":"neutral","sentiment_score":0.0990907449561816},{"text":"Just click your profile, and then you have an option to reset your password there, okay, or change it.","start":283.28998,"end":290.34998,"sentiment":"neutral","sentiment_score":0.05795431078264588}],"sentiment":"neutral","sentiment_score":0.07466598716564476,"channel":0,"num_words":32,"start":277.70502,"end":290.34998},{"sentences":[{"text":"Okay.","start":291.3,"end":291.8,"sentiment":"neutral","sentiment_score":0.06470325589179993},{"text":"Pay by World","start":295.135,"end":296.67502,"sentiment":"neutral","sentiment_score":0.08011383935809135}],"sentiment":"neutral","sentiment_score":0.0762611934915185,"channel":1,"num_words":4,"start":291.3,"end":296.67502},{"sentences":[{"text":"By","start":296.23502,"end":296.73502,"sentiment":"neutral","sentiment_score":0.07661859691143036}],"sentiment":"neutral","sentiment_score":0.07661859691143036,"channel":0,"num_words":1,"start":296.23502,"end":296.73502},{"sentences":[{"text":"Bank.","start":296.73502,"end":297.23502,"sentiment":"neutral","sentiment_score":0.07361702620983124}],"sentiment":"neutral","sentiment_score":0.07361702620983124,"channel":1,"num_words":1,"start":296.73502,"end":297.23502},{"sentences":[{"text":"yes.","start":297.755,"end":298.075,"sentiment":"neutral","sentiment_score":0.10766266286373138},{"text":"That's right.","start":298.075,"end":298.815,"sentiment":"neutral","sentiment_score":0.13804281502962112}],"sentiment":"neutral","sentiment_score":0.1279160976409912,"channel":0,"num_words":3,"start":297.755,"end":298.815},{"sentences":[{"text":"Okay.","start":300.17502,"end":300.67502,"sentiment":"neutral","sentiment_score":0.028354384005069733},{"text":"One question.","start":301.77502,"end":302.515,"sentiment":"neutral","sentiment_score":-0.006689650472253561},{"text":"How","start":303.05502,"end":303.295,"sentiment":"neutral","sentiment_score":-0.013575703836977482}],"sentiment":"neutral","sentiment_score":0.0003498448058962822,"channel":1,"num_words":4,"start":300.17502,"end":303.295},{"sentences":[{"text":"Mhmm.","start":303.275,"end":303.775,"sentiment":"neutral","sentiment_score":-0.005507345777004957}],"sentiment":"neutral","sentiment_score":-0.005507345777004957,"channel":0,"num_words":1,"start":303.275,"end":303.775},{"sentences":[{"text":"long is it fully paid to arrive in","start":303.295,"end":306.67502,"sentiment":"neutral","sentiment_score":-0.00720909726805985}],"sentiment":"neutral","sentiment_score":-0.00720909726805985,"channel":1,"num_words":8,"start":303.295,"end":306.67502},{"sentences":[{"text":"Mhmm.","start":307.755,"end":307.835,"sentiment":"neutral","sentiment_score":-0.0028174659237265587},{"text":"The router?","start":307.835,"end":308.575,"sentiment":"neutral","sentiment_score":-0.008381160907447338}],"sentiment":"neutral","sentiment_score":-0.006526595912873745,"channel":0,"num_words":3,"start":307.755,"end":308.575},{"sentences":[{"text":"the moment?","start":308.16,"end":308.82,"sentiment":"neutral","sentiment_score":-0.0018569184467196465},{"text":"The the right order.","start":309.12003,"end":310.24002,"sentiment":"neutral","sentiment_score":0.03715540515258908},{"text":"Yes.","start":310.24002,"end":310.74002,"sentiment":"neutral","sentiment_score":0.062470074743032455}],"sentiment":"neutral","sentiment_score":0.029625408351421356,"channel":1,"num_words":7,"start":308.16,"end":310.74002},{"sentences":[{"text":"Yeah.","start":310.82,"end":311.26,"sentiment":"neutral","sentiment_score":0.06830442696809769},{"text":"It it will take one business days, but since it's over the weekend, it could arrive by Monday.","start":311.26,"end":319.96,"sentiment":"neutral","sentiment_score":0.05448031032250987}],"sentiment":"neutral","sentiment_score":0.05520789540911976,"channel":0,"num_words":19,"start":310.82,"end":319.96},{"sentences":[{"text":"Okay.","start":320.945,"end":321.345,"sentiment":"neutral","sentiment_score":0.2057361006736755},{"text":"Great.","start":321.345,"end":321.845,"sentiment":"positive","sentiment_score":0.4077991843223572}],"sentiment":"neutral","sentiment_score":0.30676764249801636,"channel":1,"num_words":2,"start":320.945,"end":321.845},{"sentences":[{"text":"Yeah.","start":321.94,"end":322.44,"sentiment":"neutral","sentiment_score":0.20674750208854675}],"sentiment":"neutral","sentiment_score":0.20674750208854675,"channel":0,"num_words":1,"start":321.94,"end":322.44},{"sentences":[{"text":"Okay.","start":322.065,"end":322.565,"sentiment":"neutral","sentiment_score":0.17785578966140747},{"text":"Okay.","start":323.185,"end":323.685,"sentiment":"neutral","sentiment_score":0.18694621324539185}],"sentiment":"neutral","sentiment_score":0.18240100145339966,"channel":1,"num_words":2,"start":322.065,"end":323.685},{"sentences":[{"text":"Alright.","start":325.13498,"end":325.63498,"sentiment":"neutral","sentiment_score":0.27597159147262573}],"sentiment":"neutral","sentiment_score":0.27597159147262573,"channel":0,"num_words":1,"start":325.13498,"end":325.63498},{"sentences":[{"text":"Awesome.","start":325.585,"end":326.085,"sentiment":"positive","sentiment_score":0.4144480526447296}],"sentiment":"positive","sentiment_score":0.4144480526447296,"channel":1,"num_words":1,"start":325.585,"end":326.085},{"sentences":[{"text":"So if you do have any question with the payment process, just ring us back.","start":325.69498,"end":330.495,"sentiment":"neutral","sentiment_score":0.11795502106348674},{"text":"Okay?","start":330.495,"end":330.97498,"sentiment":"neutral","sentiment_score":0.05115972086787224},{"text":"We're open till","start":330.97498,"end":331.935,"sentiment":"neutral","sentiment_score":0.04732285067439079}],"sentiment":"neutral","sentiment_score":0.10328703099175503,"channel":0,"num_words":19,"start":325.69498,"end":331.935},{"sentences":[{"text":"Okay.","start":331.905,"end":332.405,"sentiment":"neutral","sentiment_score":0.04498815909028053}],"sentiment":"neutral","sentiment_score":0.04498815909028053,"channel":1,"num_words":1,"start":331.905,"end":332.405},{"sentences":[{"text":"6PM.","start":331.935,"end":332.75497,"sentiment":"neutral","sentiment_score":0.06142378970980644},{"text":"We'll just wait for your payment.","start":332.97498,"end":334.75497,"sentiment":"neutral","sentiment_score":0.11149490624666214},{"text":"You you are able to log in.","start":335.13498,"end":336.655,"sentiment":"neutral","sentiment_score":0.130929457289832},{"text":"Right?","start":336.655,"end":336.97498,"sentiment":"neutral","sentiment_score":0.08821561932563782},{"text":"No error or anything?","start":336.97498,"end":338.435,"sentiment":"neutral","sentiment_score":-0.01784830167889595}],"sentiment":"neutral","sentiment_score":0.08756430741203458,"channel":0,"num_words":19,"start":331.935,"end":338.435},{"sentences":[{"text":"Yes.","start":338.37,"end":338.61,"sentiment":"neutral","sentiment_score":0.07685874402523041},{"text":"Yes.","start":338.61,"end":339.11,"sentiment":"neutral","sentiment_score":0.09477198123931883},{"text":"I","start":339.25,"end":339.49,"sentiment":"neutral","sentiment_score":0.09296701848506927}],"sentiment":"neutral","sentiment_score":0.0881992479165395,"channel":1,"num_words":3,"start":338.37,"end":339.49},{"sentences":[{"text":"Okay.","start":339.29498,"end":339.79498,"sentiment":"neutral","sentiment_score":0.11331067979335784}],"sentiment":"neutral","sentiment_score":0.11331067979335784,"channel":0,"num_words":1,"start":339.29498,"end":339.79498},{"sentences":[{"text":"just log in.","start":339.49,"end":340.55,"sentiment":"neutral","sentiment_score":0.12935259193181992}],"sentiment":"neutral","sentiment_score":0.12935259193181992,"channel":1,"num_words":3,"start":339.49,"end":340.55},{"sentences":[{"text":"Yeah.","start":341.07,"end":341.38998,"sentiment":"positive","sentiment_score":0.3363681435585022},{"text":"That's wonderful.","start":341.38998,"end":342.21,"sentiment":"positive","sentiment_score":0.6560789942741394},{"text":"Thank you, John.","start":342.59,"end":343.65,"sentiment":"positive","sentiment_score":0.582003116607666}],"sentiment":"positive","sentiment_score":0.5657559136549631,"channel":0,"num_words":6,"start":341.07,"end":343.65},{"sentences":[{"text":"Okay.","start":344.44998,"end":344.94998,"sentiment":"neutral","sentiment_score":0.2723696827888489},{"text":"Goodbye.","start":345.16998,"end":345.66998,"sentiment":"neutral","sentiment_score":0.1884889453649521}],"sentiment":"neutral","sentiment_score":0.23042931407690048,"channel":1,"num_words":2,"start":344.44998,"end":345.66998},{"sentences":[{"text":"And thank you.","start":345.94998,"end":347.07,"sentiment":"neutral","sentiment_score":0.2736406127611796},{"text":"Have a good one.","start":347.07,"end":347.87,"sentiment":"positive","sentiment_score":0.7693209052085876},{"text":"Bye bye.","start":347.87,"end":348.53,"sentiment":"neutral","sentiment_score":0.09985218197107315}],"sentiment":"positive","sentiment_score":0.4553233136733373,"channel":0,"num_words":9,"start":345.94998,"end":348.53}]},"summary":{"result":"success","short":"John's internet service was activated and he opted for express delivery. The representative confirms the payment and explains the process for connecting his router. The representative provides instructions for the customer portal and confirms the payment process. The call ends with the representative reminding John to call back if he has any further questions."},"intents":{"segments":[{"text":"We are delighted you to welcome to Airtel. We are pleased to confirm that your Internet service has been successfully activated. And then I'm showing here that you opted for express delivery for your free Yes.","start_word":22,"end_word":57,"intents":[{"intent":"Confirm activation","confidence_score":0.027946696}]},{"text":"And then I'm showing here that you opted for express delivery for your free Yes.","start_word":43,"end_word":57,"intents":[{"intent":"Pay express delivery","confidence_score":0.28953537}]},{"text":"We we don't need to ask you to pay for the service upfront payment because you're getting the free month. What you just need to pay and then you're getting free connection fee. So what you just need to pay is the express postage, which is $30. That way, we could enable our provisioning team to dispatch your router so you will get connected because the service has been activated. Okay.","start_word":92,"end_word":162,"intents":[{"intent":"Provide connection fee","confidence_score":0.0422129}]},{"text":"Would you like me to process it over the phone while I have you on the line? I could do that for you. You can use your card.","start_word":247,"end_word":274,"intents":[{"intent":"Process payment","confidence_score":0.17242612},{"intent":"Process payment","confidence_score":0.09267746}]},{"text":"I don't have my card with me right now. Oh, But okay.","start_word":276,"end_word":287,"intents":[{"intent":"Process payment","confidence_score":0.67204434}]},{"text":"Sir, if you check the invoice, if you check your invoice, if you would like to process it to our customer portal, I provided you the instruction, the username and password. But if you would like to process or send via BPAY, it's also included from the invoice, the details, or if you would like to send via bank transfer. It's all there.","start_word":287,"end_word":349,"intents":[{"intent":"Provide instructions","confidence_score":0.18184833}]},{"text":"The payment options are are all included from the invoice itself. But from the body of the email, if you would like to process it via ANZ word line, which through our customer portal will you have an access. You have your username and password. So Okay.","start_word":366,"end_word":412,"intents":[{"intent":"Request payment methods","confidence_score":0.0015964137}]},{"text":"So so once you process your payment through bPay, would you mind kindly replying to my email and send the proof of payment? then In that way, I could advise our provisioning team and enable them to send the router. Okay.","start_word":433,"end_word":473,"intents":[{"intent":"Provide assistance","confidence_score":0.0013585213},{"intent":"Send proof of payment","confidence_score":0.10879275},{"intent":"Request to respond to email","confidence_score":0.00017454466}]},{"text":"Just to melissa artell dot smith That dot a u.","start_word":474,"end_word":483,"intents":[{"intent":"Provide contact information","confidence_score":0.005530491}]},{"text":"typically, b pay payment could take one to two days or one to three days to be posted. Yeah.","start_word":488,"end_word":506,"intents":[{"intent":"Request bpay","confidence_score":0.0011942158}]},{"text":"Oh, or can I accept direct debit in Yes. Jamaica? Okay.","start_word":507,"end_word":517,"intents":[{"intent":"Accept direct debit","confidence_score":0.2345966}]},{"text":"And if I log in in the Mm-mm. Erso web page with the user and password, can I pay there? Yes.","start_word":534,"end_word":554,"intents":[{"intent":"Log in","confidence_score":0.1539798}]},{"text":"So once you log in as instructed, visit the website, put in your username and password. And then once you are on the site, you will see your invoice. Just click the check symbol and then select pay by word line. It will be routed to the page wherein you have to put in your card details and complete the payment. So this Okay.","start_word":556,"end_word":619,"intents":[{"intent":"Complete payment","confidence_score":0.6942286},{"intent":"Provide instructions","confidence_score":0.025302852},{"intent":"Provide instructions","confidence_score":0.05249929}]},{"text":"So if you do have any question with the payment process, just ring us back. Okay?","start_word":736,"end_word":751,"intents":[{"intent":"Assist with payment process","confidence_score":0.0048136953}]},{"text":"That's wonderful. Thank you, John. Okay.","start_word":783,"end_word":788,"intents":[{"intent":"Confirm understanding","confidence_score":0.016272468}]},{"text":"Thank you, John. Okay. Goodbye. And thank you.","start_word":785,"end_word":792,"intents":[{"intent":"End conversation","confidence_score":0.12003885}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Good afternoon. This is Airtel accounts. I'm speaking to John Rojas. Hi, John. How are you today? Yes. Yes.","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.17640407383441925},{"text":"Okay. We are delighted you to welcome to Airtel. We are pleased to confirm that your Internet service has been successfully activated. And then I'm showing here that you opted for express delivery for your free Yes.","start_word":21,"end_word":57,"sentiment":"positive","sentiment_score":0.5667970776557922},{"text":"router since you signed up for twelve month contract. And kindly confirm if you received the invoice for the express delivery. Yeah. Because your your payment did not went through. So nothing to worry. We we don't need to ask you to pay for the service upfront payment because you're getting the free month. What you just need to pay and then you're getting free connection fee. So what you just need to pay is the express postage, which is $30.","start_word":58,"end_word":138,"sentiment":"neutral","sentiment_score":0.27882513403892517},{"text":"That way, we could enable our provisioning team to dispatch your router so you will get connected because the service has been activated.","start_word":139,"end_word":161,"sentiment":"positive","sentiment_score":0.3443082571029663},{"text":"Okay. Sorry. Yep. Yes. I was about to pay it, Oh, you but haven't completed it. no. Yeah. I haven't completed yet. And, yes, I received an invoice for. Yep. Yeah. Anyway, you don't need to complete the $1.00 $6.95 payment since we're providing you a free month. So, technically, your first invoice will be on August. Your full July is for free. What you just need to pay is the express delivery for your free router. Okay. How can Yeah. I pay it? Yeah. Would you like me to process it over the phone while I have you on the line? I could do that for you. You can use your card.","start_word":162,"end_word":274,"sentiment":"neutral","sentiment_score":0.06126464903354645},{"text":"I don't have my card with me right now.","start_word":275,"end_word":283,"sentiment":"negative","sentiment_score":-0.4785318374633789},{"text":"Oh, But okay. Sir, if you check the invoice, if you check your invoice, if you would like to process it to our customer portal, I provided you the instruction, the username and password. But if you would like to process or send via BPAY, it's also included from the invoice, the details, or if you would like to send via bank transfer. It's all there. The Yes. payment Yes. Yes. Yes.","start_word":284,"end_word":355,"sentiment":"neutral","sentiment_score":0.08314830809831619},{"text":"yeah.","start_word":356,"end_word":356,"sentiment":"positive","sentiment_score":0.3426123261451721},{"text":"I'm Yeah. so The payment be option paid. yeah. The payment options are are all included from the invoice itself. But from the body of the email, if you would like to process it via ANZ word line, which through our customer portal will you have an access. You have your username and password. So Okay. Okay. lot lot of option to process the payment. Okay. I will do the payment in DPAY. Okay. And Sure. So so once you process your payment through bPay, would you mind kindly replying to my email and send the proof of payment? then In that way, I could advise our provisioning team and enable them to send the router. Okay. Just to melissa artell dot smith That dot a u. Yes. Melissa@airtel.net.au. Because, Okay. typically, b pay payment could take one to two days or one to three days to be posted. Yeah. Oh, or can I accept direct debit in Yes. Jamaica? Okay. Gotcha. And also And then bank transfer, a lot of options, okay. and a card. And if I log in in the Mm-mm. Erso web page with the user and password, can I pay there? Yes. You can. So once you log in as instructed, visit the website, put in your username and password. And then once you are on the site, you will see your invoice. Just click the check symbol and then select pay by word line. It will be routed to the page wherein you have to put in your card details and complete the payment. So this Okay. is a Okay. real time one. This is a real time payment. Unlike the BPA, it could take one to three days, something like that. Okay. Then also, you have an option to reset your password through your profile. Just click your profile, and then you have an option to reset your password there, okay, or change it. Okay. Pay by World By Bank. yes. That's right. Okay. One question. How Mhmm. long is it fully paid to arrive in Mhmm. The router? the moment? The the right order. Yes. Yeah. It it will take one business days, but since it's over the weekend, it could arrive by Monday. Okay.","start_word":357,"end_word":729,"sentiment":"neutral","sentiment_score":0.10355387935689564},{"text":"Great.","start_word":730,"end_word":730,"sentiment":"positive","sentiment_score":0.4077991843223572},{"text":"Yeah. Okay. Okay. Alright.","start_word":731,"end_word":734,"sentiment":"neutral","sentiment_score":0.21900153160095215},{"text":"Awesome.","start_word":735,"end_word":735,"sentiment":"positive","sentiment_score":0.4144480526447296},{"text":"So if you do have any question with the payment process, just ring us back. Okay? We're open till Okay. 6PM. We'll just wait for your payment. You you are able to log in. Right? No error or anything? Yes. Yes. I Okay. just log in.","start_word":736,"end_word":781,"sentiment":"neutral","sentiment_score":0.09282666444778442},{"text":"Yeah. That's wonderful. Thank you, John.","start_word":782,"end_word":787,"sentiment":"positive","sentiment_score":0.5667794346809387},{"text":"Okay. Goodbye.","start_word":788,"end_word":789,"sentiment":"neutral","sentiment_score":0.21644918620586395},{"text":"And thank you. Have a good one.","start_word":790,"end_word":796,"sentiment":"positive","sentiment_score":0.5938459847654615},{"text":"Bye bye.","start_word":797,"end_word":798,"sentiment":"neutral","sentiment_score":0.2840648293495178}],"average":{"sentiment":"neutral","sentiment_score":0.14559799567851173}}}}