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Your your voice is breaking up. Your voice is breaking up. I cannot afford that risk. I cannot afford to lose the customer at the last point where I need to tell the customer that, dude, listen. We are changing this. We are changing that. And the cost of changing is x amount. And okay. Realistically, what are the chances that's gonna be done and when it's gonna be done? Oh, yeah. Today. Installation move ready. The many more installation move Monday of next week. Next step applicable prices for this this particular month. It's not acceptable. New prices going in. New prices going in. Hello? 30 kilowatt hour. 30 kilowatt hour. Oh, yeah. No. Support Yeah. I'm sorry. They cannot charge me anything for the sake of their mercy. If if they've done the pricing, they should know the pricing. You you you you you want these customers who are calling you. So it doesn't matter what or to call customer You understand where I'm coming from? So by customer call they will be much more, much more, much more appreciated or appreciatable than basically what the situation is. And as long as you're describing them, obviously, you cannot bad mouth clean energy at the stage. The moment you said something silly, these people can put you some you know, you never know. They can put you through to the back channel. And once it's wasted, it's very, very hard to regain, Very hard to regain. And they're not realizing it. No, sir. Uh-huh. So much. I'll come to your office, sit with these motherfuckers, and I promise you, when I promise Yeah. I'm paying I'm paying 2 to $33,000 a day. Imagine. Stock Who's responsible? A warm menu menu which you can understand and see. It's between you and me. Yeah. Distributors all over Australia. Just keep payment. No. No. They they to to be basically, the the only reliable resource they have is you. They cannot kick you out. They cannot afford to kick you out. You are the customer who are already promoting you, selling your products, putting it out there. Don't don't stop with them. You know? Don't spoil. The the rate is about to finish any which way in the next ten days. Just just with it, just make sure that we deliver. We gonna have an issue of a we can face we may face we end up we may end up facing legal issues. Just live with it for next ten days. Honor our words. As it says, the prices ends by the end of this month. So just just just be just don't be ignorant of those pricing and just stick with it and deliver it so that everything is happy and slow. Don't fuck with this because this is not the time of fucking with our customers. So I can I can really beat the shit out of them? Yeah. Like, on a very good heart, on a very good basis because I I can foresee that there'll be challenges. But I just had to send the customer. The customer needed to have the delivery tomorrow. I've explained to them that we are going through internal process, and we will get back to the customer as fast as possible. Email card, The the the their installation has been due tomorrow. We had stocked up the whole day last week. We were supposed to deliver the stock at 7AM, and we end up delivering the stock at 4PM. So there was basically there's always sitting there all day. Now we cannot take this risk. Again. Can you please expedite the delivery and explain what's been happening, how it's been happening to make sure that everything is informed? I just wanted to ensure that it took the time to run the customers. Now we have the customer. We wanted to make sure that internal process should need to be processed as fast as possible. If you don't do this today, everything is gonna fall back on to you tomorrow. And because I'm sorry, there's no inform us. From there? Yeah. Uh-huh. Okay. Okay. Email reply. If if you have any further questions to the customers, if you have any particular questions, please reply back to this email for the status update, and I'll make sure that I'll process this status updates to everyone to make sure that all the teams are inclusive in there. Right? Yeah. Subject line number subject line number order number, PO number, details, Alright. Alright. Okay. Okay. 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Those I can hear you. Can you hear me? Yeah. I'm trying to Yeah.\n\nI'm sorry. Ma'am, Ma'am, but I hope to you understand where I'm coming from. I'm not pressurizing you. Your your voice is breaking up. Your voice is breaking up.\n\nI cannot afford that risk. I cannot afford to lose the customer at the last point where I need to tell the customer that, dude, listen. We are changing this. We are changing that. And the cost of changing is x amount.\n\nAnd okay. Realistically, what are the chances that's gonna be done and when it's gonna be done? Oh, yeah. Today. Installation move ready.\n\nThe many more installation move Monday of next week. Next step applicable prices for this this particular month. It's not acceptable. New prices going in. New prices going in.\n\nHello? 30 kilowatt hour. 30 kilowatt hour. Oh, yeah. No.\n\nSupport Yeah. I'm sorry. They cannot charge me anything for the sake of their mercy. If if they've done the pricing, they should know the pricing. You you you you you want these customers who are calling you.\n\nSo it doesn't matter what or to call customer You understand where I'm coming from? So by customer call they will be much more, much more, much more appreciated or appreciatable than basically what the situation is. And as long as you're describing them, obviously, you cannot bad mouth clean energy at the stage. The moment you said something silly, these people can put you some you know, you never know. They can put you through to the back channel.\n\nAnd once it's wasted, it's very, very hard to regain, Very hard to regain. And they're not realizing it. No, sir. Uh-huh. So much.\n\nI'll come to your office, sit with these motherfuckers, and I promise you, when I promise Yeah. I'm paying I'm paying 2 to $33,000 a day. Imagine. Stock Who's responsible? A warm menu menu which you can understand and see.\n\nIt's between you and me. Yeah. Distributors all over Australia. Just keep payment. No.\n\nNo. They they to to be basically, the the only reliable resource they have is you. They cannot kick you out. They cannot afford to kick you out. You are the customer who are already promoting you, selling your products, putting it out there.\n\nDon't don't stop with them. You know? Don't spoil. The the rate is about to finish any which way in the next ten days. Just just with it, just make sure that we deliver.\n\nWe gonna have an issue of a we can face we may face we end up we may end up facing legal issues. Just live with it for next ten days. Honor our words. As it says, the prices ends by the end of this month. So just just just be just don't be ignorant of those pricing and just stick with it and deliver it so that everything is happy and slow.\n\nDon't fuck with this because this is not the time of fucking with our customers. So I can I can really beat the shit out of them? Yeah. Like, on a very good heart, on a very good basis because I I can foresee that there'll be challenges. But I just had to send the customer.\n\nThe customer needed to have the delivery tomorrow. I've explained to them that we are going through internal process, and we will get back to the customer as fast as possible. Email card, The the the their installation has been due tomorrow. We had stocked up the whole day last week. We were supposed to deliver the stock at 7AM, and we end up delivering the stock at 4PM.\n\nSo there was basically there's always sitting there all day. Now we cannot take this risk. Again. Can you please expedite the delivery and explain what's been happening, how it's been happening to make sure that everything is informed? I just wanted to ensure that it took the time to run the customers.\n\nNow we have the customer. We wanted to make sure that internal process should need to be processed as fast as possible. If you don't do this today, everything is gonna fall back on to you tomorrow. And because I'm sorry, there's no inform us. From there?\n\nYeah. Uh-huh. Okay. Okay. Email reply.\n\nIf if you have any further questions to the customers, if you have any particular questions, please reply back to this email for the status update, and I'll make sure that I'll process this status updates to everyone to make sure that all the teams are inclusive in there. Right? Yeah. Subject line number subject line number order number, PO number, details, Alright. Alright.\n\nOkay. Okay. Bye bye.","paragraphs":[{"sentences":[{"text":"Alright.","start":0.08,"end":0.58,"sentiment":"neutral","sentiment_score":0.14415189623832703},{"text":"Those I can hear you.","start":13.045,"end":15.685,"sentiment":"neutral","sentiment_score":0.02801620177924633},{"text":"Can you hear me?","start":15.685,"end":16.585001,"sentiment":"neutral","sentiment_score":0.016219537239521742},{"text":"Yeah.","start":93.259995,"end":93.659996,"sentiment":"neutral","sentiment_score":-0.03913243860006333},{"text":"I'm trying to Yeah.","start":93.659996,"end":97.285,"sentiment":"neutral","sentiment_score":-0.048466571141034365}],"sentiment":"neutral","sentiment_score":0.0077408220618963245,"num_words":15,"start":0.08,"end":97.285},{"sentences":[{"text":"I'm sorry.","start":99.825005,"end":100.405,"sentiment":"neutral","sentiment_score":-0.16714685410261154},{"text":"Ma'am, Ma'am, but I hope to you understand where I'm coming from.","start":100.465004,"end":109.045,"sentiment":"neutral","sentiment_score":-0.1261327521254619},{"text":"I'm not pressurizing you.","start":109.745,"end":111.525,"sentiment":"negative","sentiment_score":-0.532360777258873},{"text":"Your your voice is breaking up.","start":115.37,"end":117.05,"sentiment":"negative","sentiment_score":-0.7658117910226186},{"text":"Your voice is breaking up.","start":117.05,"end":118.51,"sentiment":"negative","sentiment_score":-0.7191098690032959}],"sentiment":"negative","sentiment_score":-0.41957758392753275,"num_words":29,"start":99.825005,"end":118.51},{"sentences":[{"text":"I cannot afford that risk.","start":138.37001,"end":140.37001,"sentiment":"negative","sentiment_score":-0.7694210529327392},{"text":"I cannot afford to lose the customer at the last point where I need to tell the customer that, dude, listen.","start":140.37001,"end":146.61,"sentiment":"negative","sentiment_score":-0.5031044156778426},{"text":"We are changing this.","start":146.61,"end":147.57,"sentiment":"negative","sentiment_score":-0.4146522805094719},{"text":"We are changing that.","start":147.57,"end":148.79001,"sentiment":"negative","sentiment_score":-0.34153128415346146},{"text":"And the cost of changing is x amount.","start":149.01001,"end":151.33,"sentiment":"neutral","sentiment_score":-0.2852135021239519}],"sentiment":"negative","sentiment_score":-0.46949381594147,"num_words":42,"start":138.37001,"end":151.33},{"sentences":[{"text":"And okay.","start":151.33,"end":160.7075,"sentiment":"neutral","sentiment_score":-0.14133881032466888},{"text":"Realistically, what are the chances that's gonna be done and when it's gonna be done?","start":217.41501,"end":222.715,"sentiment":"neutral","sentiment_score":-0.22073530455430349},{"text":"Oh, yeah.","start":225.015,"end":225.675,"sentiment":"neutral","sentiment_score":-0.04947011359035969},{"text":"Today.","start":333.995,"end":334.495,"sentiment":"neutral","sentiment_score":-0.08879625052213669},{"text":"Installation move ready.","start":457.65,"end":470.095,"sentiment":"neutral","sentiment_score":-0.015113987028598785}],"sentiment":"neutral","sentiment_score":-0.16638198381532793,"num_words":23,"start":151.33,"end":470.095},{"sentences":[{"text":"The many more installation move Monday of next week.","start":470.095,"end":475.46002,"sentiment":"neutral","sentiment_score":-0.011897313718994459},{"text":"Next step applicable prices for this this particular month.","start":489.105,"end":497.04498,"sentiment":"neutral","sentiment_score":-0.011987049856947528},{"text":"It's not acceptable.","start":529.16003,"end":534.22003,"sentiment":"negative","sentiment_score":-0.6478479703267416},{"text":"New prices going in.","start":537.96,"end":539.5,"sentiment":"negative","sentiment_score":-0.3552507609128952},{"text":"New prices going in.","start":539.88,"end":541.34,"sentiment":"neutral","sentiment_score":-0.2087552323937416}],"sentiment":"neutral","sentiment_score":-0.15222507435828447,"num_words":29,"start":470.095,"end":541.34},{"sentences":[{"text":"Hello?","start":609.84503,"end":610.34503,"sentiment":"neutral","sentiment_score":-0.021598927676677704},{"text":"30 kilowatt hour.","start":637.27496,"end":638.315,"sentiment":"neutral","sentiment_score":-0.00635625251258413},{"text":"30 kilowatt hour.","start":638.315,"end":639.535,"sentiment":"neutral","sentiment_score":-0.007765587729712327},{"text":"Oh, yeah.","start":661.435,"end":661.83496,"sentiment":"neutral","sentiment_score":-0.0367302093654871},{"text":"No.","start":661.83496,"end":662.33496,"sentiment":"neutral","sentiment_score":-0.1083415299654007}],"sentiment":"neutral","sentiment_score":-0.024576639709994196,"num_words":10,"start":609.84503,"end":662.33496},{"sentences":[{"text":"Support Yeah.","start":670.96,"end":755.89,"sentiment":"neutral","sentiment_score":-0.05851966701447964},{"text":"I'm sorry.","start":755.89,"end":756.64,"sentiment":"neutral","sentiment_score":-0.08783500269055367},{"text":"They cannot charge me anything for the sake of their mercy.","start":842.63,"end":846.07,"sentiment":"negative","sentiment_score":-0.37971199642528186},{"text":"If if they've done the pricing, they should know the pricing.","start":846.07,"end":849.45,"sentiment":"neutral","sentiment_score":-0.13167279145934366},{"text":"You you you you you want these customers who are calling you.","start":890.555,"end":893.615,"sentiment":"neutral","sentiment_score":-0.0385506097227335}],"sentiment":"neutral","sentiment_score":-0.167909192705625,"num_words":38,"start":670.96,"end":893.615},{"sentences":[{"text":"So it doesn't matter what or to call customer You understand where I'm coming from?","start":912.675,"end":927.45,"sentiment":"neutral","sentiment_score":-0.008380347769707442},{"text":"So by customer call they will be much more, much more, much more appreciated or appreciatable than basically what the situation is.","start":929.45,"end":943.325,"sentiment":"positive","sentiment_score":0.4235742701725526},{"text":"And as long as you're describing them, obviously, you cannot bad mouth clean energy at the stage.","start":943.325,"end":948.78503,"sentiment":"neutral","sentiment_score":-0.07603676704799428},{"text":"The moment you said something silly, these people can put you some you know, you never know.","start":952.205,"end":957.54,"sentiment":"negative","sentiment_score":-0.3946578818209031},{"text":"They can put you through to the back channel.","start":958.0,"end":960.34,"sentiment":"negative","sentiment_score":-0.42376653684510124}],"sentiment":"neutral","sentiment_score":-0.03278473918908276,"num_words":80,"start":912.675,"end":960.34},{"sentences":[{"text":"And once it's wasted, it's very, very hard to regain, Very hard to regain.","start":991.96,"end":996.475,"sentiment":"negative","sentiment_score":-0.52313389309815},{"text":"And they're not realizing it.","start":996.615,"end":998.235,"sentiment":"negative","sentiment_score":-0.4410861372947693},{"text":"No, sir.","start":999.375,"end":1001.515,"sentiment":"negative","sentiment_score":-0.3526413142681122},{"text":"Uh-huh.","start":1002.65497,"end":1003.15497,"sentiment":"neutral","sentiment_score":-0.2147603780031204},{"text":"So much.","start":1004.295,"end":1004.955,"sentiment":"negative","sentiment_score":-0.4024922251701355}],"sentiment":"negative","sentiment_score":-0.46893052694698173,"num_words":24,"start":991.96,"end":1004.955},{"sentences":[{"text":"I'll come to your office, sit with these motherfuckers, and I promise you, when I promise Yeah.","start":1024.355,"end":1067.64,"sentiment":"negative","sentiment_score":-0.40497318567598567},{"text":"I'm paying I'm paying 2 to $33,000 a day.","start":1067.64,"end":1071.82,"sentiment":"neutral","sentiment_score":-0.18068570064173806},{"text":"Imagine.","start":1072.12,"end":1072.44,"sentiment":"neutral","sentiment_score":-0.08359265327453613},{"text":"Stock Who's responsible?","start":1072.44,"end":1076.825,"sentiment":"neutral","sentiment_score":-0.04936672995487849},{"text":"A warm menu menu which you can understand and see.","start":1077.565,"end":1087.605,"sentiment":"neutral","sentiment_score":-0.015848278999328613}],"sentiment":"neutral","sentiment_score":-0.22252227738499641,"num_words":40,"start":1024.355,"end":1087.605},{"sentences":[{"text":"It's between you and me.","start":1087.605,"end":1088.985,"sentiment":"neutral","sentiment_score":-0.05083741471171379},{"text":"Yeah.","start":1120.32,"end":1120.82,"sentiment":"neutral","sentiment_score":-0.0038381824269890785},{"text":"Distributors all over Australia.","start":1127.0399,"end":1129.12,"sentiment":"neutral","sentiment_score":-0.01188333798199892},{"text":"Just keep payment.","start":1129.12,"end":1130.1,"sentiment":"neutral","sentiment_score":-0.08227292696634929},{"text":"No.","start":1148.77,"end":1149.01,"sentiment":"neutral","sentiment_score":-0.20830261707305908}],"sentiment":"neutral","sentiment_score":-0.054334286134690046,"num_words":14,"start":1087.605,"end":1149.01},{"sentences":[{"text":"No.","start":1149.01,"end":1149.3301,"sentiment":"neutral","sentiment_score":-0.2270941138267517},{"text":"They they to to be basically, the the only reliable resource they have is you.","start":1149.3301,"end":1155.1901,"sentiment":"neutral","sentiment_score":-0.24546223680178325},{"text":"They cannot kick you out.","start":1155.65,"end":1157.03,"sentiment":"negative","sentiment_score":-0.5543020606040955},{"text":"They cannot afford to kick you out.","start":1157.25,"end":1159.1901,"sentiment":"negative","sentiment_score":-0.5930467844009399},{"text":"You are the customer who are already promoting you, selling your products, putting it out there.","start":1213.19,"end":1218.33,"sentiment":"neutral","sentiment_score":-0.204171281773597}],"sentiment":"neutral","sentiment_score":-0.32042286291041155,"num_words":44,"start":1149.01,"end":1218.33},{"sentences":[{"text":"Don't don't stop with them.","start":1218.87,"end":1220.385,"sentiment":"negative","sentiment_score":-0.33996173143386843},{"text":"You know?","start":1220.465,"end":1220.865,"sentiment":"neutral","sentiment_score":-0.151944600045681},{"text":"Don't spoil.","start":1220.865,"end":1221.845,"sentiment":"neutral","sentiment_score":-0.2596481889486313},{"text":"The the rate is about to finish any which way in the next ten days.","start":1221.905,"end":1225.205,"sentiment":"neutral","sentiment_score":-0.07246211916208267},{"text":"Just just with it, just make sure that we deliver.","start":1225.825,"end":1229.525,"sentiment":"neutral","sentiment_score":-0.04124731346964836}],"sentiment":"neutral","sentiment_score":-0.11830585756722618,"num_words":34,"start":1218.87,"end":1229.525},{"sentences":[{"text":"We gonna have an issue of a we can face we may face we end up we may end up facing legal issues.","start":1230.0651,"end":1238.79,"sentiment":"neutral","sentiment_score":-0.22204005653443543},{"text":"Just live with it for next ten days.","start":1239.65,"end":1241.75,"sentiment":"neutral","sentiment_score":-0.08000672003254294},{"text":"Honor our words.","start":1242.29,"end":1243.3501,"sentiment":"neutral","sentiment_score":0.12726381172736487},{"text":"As it says, the prices ends by the end of this month.","start":1243.5701,"end":1247.115,"sentiment":"neutral","sentiment_score":-0.005140364480515321},{"text":"So just just just be just don't be ignorant of those pricing and just stick with it and deliver it so that everything is happy and slow.","start":1247.355,"end":1257.135,"sentiment":"neutral","sentiment_score":0.07897307447813175}],"sentiment":"neutral","sentiment_score":-0.04513143819488891,"num_words":73,"start":1230.0651,"end":1257.135},{"sentences":[{"text":"Don't fuck with this because this is not the time of fucking with our customers.","start":1257.595,"end":1262.495,"sentiment":"negative","sentiment_score":-0.6930443863073985},{"text":"So I can I can really beat the shit out of them?","start":1272.13,"end":1275.03,"sentiment":"negative","sentiment_score":-0.40059659878412884},{"text":"Yeah.","start":1282.945,"end":1283.445,"sentiment":"neutral","sentiment_score":-0.09584559500217438},{"text":"Like, on a very good heart, on a very good basis because I I can foresee that there'll be challenges.","start":1286.385,"end":1293.58,"sentiment":"neutral","sentiment_score":0.19898470360785722},{"text":"But I just had to send the customer.","start":1294.12,"end":1468.16,"sentiment":"neutral","sentiment_score":0.01645555952563882}],"sentiment":"neutral","sentiment_score":-0.19977378619036504,"num_words":56,"start":1257.595,"end":1468.16},{"sentences":[{"text":"The customer needed to have the delivery tomorrow.","start":1469.02,"end":1471.82,"sentiment":"neutral","sentiment_score":-0.00944903353229165},{"text":"I've explained to them that we are going through internal process, and we will get back to the customer as fast as possible.","start":1471.82,"end":1478.625,"sentiment":"neutral","sentiment_score":0.018373881507179012},{"text":"Email card, The the the their installation has been due tomorrow.","start":1505.375,"end":1515.955,"sentiment":"neutral","sentiment_score":-0.026606761765750973},{"text":"We had stocked up the whole day last week.","start":1516.335,"end":1518.9,"sentiment":"neutral","sentiment_score":-0.03888741652998659},{"text":"We were supposed to deliver the stock at 7AM, and we end up delivering the stock at 4PM.","start":1519.14,"end":1525.0801,"sentiment":"neutral","sentiment_score":-0.11811710852715704}],"sentiment":"neutral","sentiment_score":-0.03509800109094468,"num_words":69,"start":1469.02,"end":1525.0801},{"sentences":[{"text":"So there was basically there's always sitting there all day.","start":1525.3,"end":1528.76,"sentiment":"neutral","sentiment_score":-0.2812783047556877},{"text":"Now we cannot take this risk.","start":1529.54,"end":1531.485,"sentiment":"negative","sentiment_score":-0.48453468084335327},{"text":"Again.","start":1531.645,"end":1531.885,"sentiment":"neutral","sentiment_score":-0.11465580761432648},{"text":"Can you please expedite the delivery and explain what's been happening, how it's been happening to make sure that everything is informed?","start":1531.885,"end":1538.765,"sentiment":"neutral","sentiment_score":0.01616471286185763},{"text":"I just wanted to ensure that it took the time to run the customers.","start":1538.765,"end":1543.005,"sentiment":"neutral","sentiment_score":0.007520810833999089}],"sentiment":"neutral","sentiment_score":-0.1013911680300843,"num_words":53,"start":1525.3,"end":1543.005},{"sentences":[{"text":"Now we have the customer.","start":1543.005,"end":1544.145,"sentiment":"neutral","sentiment_score":0.00817195400595665},{"text":"We wanted to make sure that internal process should need to be processed as fast as possible.","start":1544.33,"end":1551.15,"sentiment":"neutral","sentiment_score":0.002585040295825286},{"text":"If you don't do this today, everything is gonna fall back on to you tomorrow.","start":1556.41,"end":1560.875,"sentiment":"negative","sentiment_score":-0.42414910594622296},{"text":"And because I'm sorry, there's no inform us.","start":1561.1749,"end":1563.755,"sentiment":"neutral","sentiment_score":-0.2876950316131115},{"text":"From there?","start":1565.6549,"end":1566.395,"sentiment":"neutral","sentiment_score":-0.1937793269753456}],"sentiment":"neutral","sentiment_score":-0.19077766044659816,"num_words":47,"start":1543.005,"end":1566.395},{"sentences":[{"text":"Yeah.","start":1568.5349,"end":1568.855,"sentiment":"neutral","sentiment_score":-0.06857387721538544},{"text":"Uh-huh.","start":1568.855,"end":1569.355,"sentiment":"neutral","sentiment_score":-0.0377388596534729},{"text":"Okay.","start":1569.6549,"end":1570.1549,"sentiment":"neutral","sentiment_score":0.01579531654715538},{"text":"Okay.","start":1617.845,"end":1618.245,"sentiment":"neutral","sentiment_score":0.030332187190651897},{"text":"Email reply.","start":1618.245,"end":1618.905,"sentiment":"neutral","sentiment_score":0.03616056591272354}],"sentiment":"neutral","sentiment_score":0.0020226497823993364,"num_words":6,"start":1568.5349,"end":1618.905},{"sentences":[{"text":"If if you have any further questions to the customers, if you have any particular questions, please reply back to this email for the status update, and I'll make sure that I'll process this status updates to everyone to make sure that all the teams are inclusive in there.","start":1620.165,"end":1637.0399,"sentiment":"neutral","sentiment_score":0.13478872970658906},{"text":"Right?","start":1646.9149,"end":1647.4149,"sentiment":"neutral","sentiment_score":0.0805860310792923},{"text":"Yeah.","start":1647.635,"end":1648.135,"sentiment":"neutral","sentiment_score":0.03628312051296234},{"text":"Subject line number subject line number order number, PO number, details, Alright.","start":1649.075,"end":1673.939,"sentiment":"neutral","sentiment_score":0.01662096194922924},{"text":"Alright.","start":1673.939,"end":1674.2589,"sentiment":"neutral","sentiment_score":0.07879133522510529}],"sentiment":"neutral","sentiment_score":0.10937124665360898,"num_words":64,"start":1620.165,"end":1674.2589},{"sentences":[{"text":"Okay.","start":1674.2589,"end":1674.6589,"sentiment":"neutral","sentiment_score":0.05384412407875061},{"text":"Okay.","start":1674.6589,"end":1674.8989,"sentiment":"neutral","sentiment_score":0.04980950802564621},{"text":"Bye bye.","start":1674.8989,"end":1675.559,"sentiment":"neutral","sentiment_score":0.000036168843507759785}],"sentiment":"neutral","sentiment_score":0.025931492447853085,"num_words":4,"start":1674.2589,"end":1675.559}]}}]},{"alternatives":[{"transcript":"Hey, babes. How are you? Hello? Hello? Hello? Can you hear me? I can hear you. Yeah. Yeah. Bad news. Because they are short of videos or BDUs. There are certain one of them that are remaining. So, basically. Or pricing approval. We have already applied for that as well, but the whole point is So the real one will come in May, but we'll be ready by next week. This will take a bit of time, you know. If I fix all this problem, problem solve me. But if it still gets solved, then how do I how how do I arrange a video for you for installation? You know? Okay. Basically, the main issue here, I guess, you know, since since February has is no longer here, so the problem approval. They are asking for reapproval for all those things. So basically, 700 to the price over that is less than the, you know, the, the selling price. What I can see is to be honest, best case approval. Let's say let's say tomorrow morning then by like, tomorrow is Tuesday, then I think I will be able to get the video by Thursday or Friday. I got approval pricing. Request like, you know, I understand the pricing. I should have been debating. The whole point is this customer Let's honor these customers. Okay? And then we work it out later on. I agree with you. We cannot go below the cost, but right now if there's a PO that has been sent by the customer, then we should honor it. That's it. So that's what we are saying. No idea. No idea. This is Clean Energy's office. Yeah. And maybe you can check it on the back end as well. Yeah. Or he's not even registered as a customer yet to pick up to. And I'm just like approval. So yeah. Like, I don't know why they are doing this. Pricing structure What's the next step? What's your game plan? These prices are no longer valid. This is the new pricing. That is below the below the minimum sale price. Then then what do you say? 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approval.","start":224.70999,"end":229.61,"sentiment":"neutral","sentiment_score":-0.09970061006871136},{"text":"Let's say let's say tomorrow morning then by like, tomorrow is Tuesday, then I think I will be able to get the video by Thursday or Friday.","start":232.15,"end":242.255,"sentiment":"neutral","sentiment_score":0.0916546104406869}],"sentiment":"neutral","sentiment_score":-0.16145957854771337,"num_words":86,"start":182.41,"end":242.255},{"sentences":[{"text":"I got approval pricing.","start":243.035,"end":245.055,"sentiment":"neutral","sentiment_score":0.04373679868876934},{"text":"Request like, you know, I understand the pricing.","start":245.83499,"end":249.89,"sentiment":"neutral","sentiment_score":0.023690302623435855},{"text":"I should have been debating.","start":249.89,"end":251.43,"sentiment":"neutral","sentiment_score":0.05613490492105484},{"text":"The whole point is this customer Let's honor these customers.","start":251.89,"end":256.15,"sentiment":"neutral","sentiment_score":0.2029879480600357},{"text":"Okay?","start":256.21,"end":256.61,"sentiment":"neutral","sentiment_score":0.22093547880649567}],"sentiment":"neutral","sentiment_score":0.10342711070552468,"num_words":28,"start":243.035,"end":256.61},{"sentences":[{"text":"And then we work it out later on.","start":256.61,"end":258.55,"sentiment":"neutral","sentiment_score":0.20538101717829704},{"text":"I agree with you.","start":261.01,"end":262.095,"sentiment":"positive","sentiment_score":0.3611682206392288},{"text":"We cannot go below the cost, but right now if there's a PO that has been sent by the customer, then we should honor it.","start":262.095,"end":272.17453,"sentiment":"neutral","sentiment_score":0.1070455726981163},{"text":"That's it.","start":272.17453,"end":272.9809,"sentiment":"neutral","sentiment_score":0.007172509096562862},{"text":"So that's what we are saying.","start":272.9809,"end":275.4,"sentiment":"neutral","sentiment_score":-0.03516758854190508}],"sentiment":"neutral","sentiment_score":0.12371555165284209,"num_words":45,"start":256.61,"end":275.4},{"sentences":[{"text":"No idea.","start":277.88,"end":278.54,"sentiment":"negative","sentiment_score":-0.3901067525148392},{"text":"No idea.","start":278.68,"end":279.34,"sentiment":"neutral","sentiment_score":-0.32682955265045166},{"text":"This is Clean Energy's office.","start":279.8,"end":281.41998,"sentiment":"neutral","sentiment_score":-0.10388013124465942},{"text":"Yeah.","start":282.19998,"end":282.69998,"sentiment":"neutral","sentiment_score":0.021430499851703644},{"text":"And maybe you can check it on the back end as well.","start":283.0,"end":285.5,"sentiment":"neutral","sentiment_score":0.013999125765015682}],"sentiment":"neutral","sentiment_score":-0.08017514806918123,"num_words":22,"start":277.88,"end":285.5},{"sentences":[{"text":"Yeah.","start":285.72,"end":286.22,"sentiment":"neutral","sentiment_score":-0.055346161127090454},{"text":"Or he's not even registered as a customer yet to pick up to.","start":314.635,"end":320.555,"sentiment":"neutral","sentiment_score":-0.1262487729008381},{"text":"And I'm just like approval.","start":320.555,"end":322.415,"sentiment":"neutral","sentiment_score":-0.07859836295247077},{"text":"So yeah.","start":345.295,"end":345.95502,"sentiment":"neutral","sentiment_score":-0.13657986372709274},{"text":"Like, I don't know why they are doing this.","start":348.495,"end":350.515,"sentiment":"neutral","sentiment_score":-0.3038899054129918}],"sentiment":"neutral","sentiment_score":-0.16992469665904839,"num_words":30,"start":285.72,"end":350.515},{"sentences":[{"text":"Pricing structure What's the next step?","start":483.745,"end":488.48502,"sentiment":"neutral","sentiment_score":-0.006418318099652727},{"text":"What's your game plan?","start":511.425,"end":513.125,"sentiment":"neutral","sentiment_score":-0.01619254471734166},{"text":"These prices are no longer valid.","start":520.625,"end":522.645,"sentiment":"negative","sentiment_score":-0.5104736238718033},{"text":"This is the new pricing.","start":523.27,"end":524.33,"sentiment":"negative","sentiment_score":-0.5657572686672211},{"text":"That is below the below the minimum sale price.","start":550.70996,"end":554.88995,"sentiment":"neutral","sentiment_score":-0.23971487912866804}],"sentiment":"neutral","sentiment_score":-0.2717447362064073,"num_words":30,"start":483.745,"end":554.88995},{"sentences":[{"text":"Then then what do you say?","start":594.32495,"end":596.90497,"sentiment":"neutral","sentiment_score":-0.08506758324801922},{"text":"What was the size of the system?","start":627.745,"end":629.525,"sentiment":"neutral","sentiment_score":-0.01845030819198915},{"text":"Okay.","start":644.15,"end":644.65,"sentiment":"neutral","sentiment_score":-0.013714066706597803},{"text":"Six kilowatt.","start":698.37,"end":699.11,"sentiment":"neutral","sentiment_score":-0.05353710241615772},{"text":"6974.","start":714.495,"end":716.035,"sentiment":"neutral","sentiment_score":-0.01634899526834488}],"sentiment":"neutral","sentiment_score":-0.04568793668466456,"num_words":17,"start":594.32495,"end":716.035},{"sentences":[{"text":"9798.","start":815.07,"end":816.75,"sentiment":"neutral","sentiment_score":-0.06383541226387024},{"text":"So Yeah.","start":816.75,"end":912.485,"sentiment":"neutral","sentiment_score":-0.07141346298158169}],"sentiment":"neutral","sentiment_score":-0.06888744607567787,"num_words":3,"start":815.07,"end":912.485}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Alright.\n\nChannel 1: Hey, babes. How are you? Hello? Hello? Hello?\n\nCan\n\nChannel 0: Those\n\nChannel 1: you hear me?\n\nChannel 0: I can hear you. Can you hear me?\n\nChannel 1: I can hear you. Yeah. Yeah. Bad news. Because they are short of videos or BDUs.\n\nThere are certain one of them that are remaining. So, basically. Or pricing approval. We have already applied for that as well, but the whole point is So the real one will come in May, but we'll be ready by next week.\n\nChannel 0: Yeah. I'm trying to Yeah. I'm sorry. Ma'am, Ma'am, but I hope to you understand where I'm coming from. I'm not pressurizing you.\n\nYour your voice is breaking up. Your voice is breaking up. I cannot afford that risk. I cannot afford to lose the customer at the last point where I need to tell the customer that, dude, listen. We are changing this.\n\nWe are changing that. And the cost of changing is x amount. And okay.\n\nChannel 1: This will take a bit of time, you know. If I fix all this problem, problem solve me. But if it still gets solved, then how do I how how do I arrange a video for you for installation? You know? Okay.\n\nBasically, the main issue here, I guess, you know, since since February has is no longer here, so the problem approval. They are asking for reapproval for all those things. So basically, 700 to the price over that is less than the, you know, the, the selling price.\n\nChannel 0: Realistically, what are the chances that's gonna be done and when it's gonna be done?\n\nChannel 1: What I\n\nChannel 0: Oh, yeah.\n\nChannel 1: can see is to be honest, best case approval. Let's say let's say tomorrow morning then by like, tomorrow is Tuesday, then I think I will be able to get the video by Thursday or Friday. I got approval pricing. Request like, you know, I understand the pricing. I should have been debating.\n\nThe whole point is this customer Let's honor these customers. Okay? And then we work it out later on. I agree with you. We cannot go below the cost, but right now if there's a PO that has been sent by the customer, then we should honor it.\n\nThat's it. So that's what we are saying. No idea. No idea. This is Clean Energy's office.\n\nYeah. And maybe you can check it on the back end as well. Yeah. Or he's not even registered as a customer yet to pick up to. And I'm just like approval.\n\nChannel 0: Today.\n\nChannel 1: So yeah. Like, I don't know why they are doing this.\n\nChannel 0: Installation move ready. The many more installation move Monday of next week.\n\nChannel 1: Pricing structure What's the next step?\n\nChannel 0: Next step applicable prices for this this particular month.\n\nChannel 1: What's your game plan? These prices are no longer valid. This is the new pricing.\n\nChannel 0: It's not acceptable. New prices going in. New prices going in.\n\nChannel 1: That is below the below the minimum sale price. Then then what do you say?\n\nChannel 0: Hello?\n\nChannel 1: What was the size of the system?\n\nChannel 0: 30 kilowatt hour. 30 kilowatt hour.\n\nChannel 1: Okay.\n\nChannel 0: Oh, yeah. No. Support\n\nChannel 1: Six kilowatt. 6974.\n\nChannel 0: Yeah. I'm sorry.\n\nChannel 1: 9798. So\n\nChannel 0: They cannot charge me anything for the sake of their mercy. If if they've done the pricing, they should know the pricing. You you you you you want these customers who are calling you.\n\nChannel 1: Yeah.\n\nChannel 0: So it doesn't matter what or to call customer You understand where I'm coming from? So by customer call they will be much more, much more, much more appreciated or appreciatable than basically what the situation is. And as long as you're describing them, obviously, you cannot bad mouth clean energy at the stage. The moment you said something silly, these people can put you some you know, you never know. They can put you through to the back channel.\n\nAnd once it's wasted, it's very, very hard to regain, Very hard to regain. And they're not realizing it. No, sir. Uh-huh. So much.\n\nI'll come to your office, sit with these motherfuckers, and I promise you, when I promise Yeah. I'm paying I'm paying 2 to $33,000 a day. Imagine. Stock Who's responsible? A warm menu menu which you can understand and see.\n\nIt's between you and me. Yeah. Distributors all over Australia. Just keep payment. No.\n\nNo. They they to to be basically, the the only reliable resource they have is you. They cannot kick you out. They cannot afford to kick you out. You are the customer who are already promoting you, selling your products, putting it out there.\n\nDon't don't stop with them. You know? Don't spoil. The the rate is about to finish any which way in the next ten days. Just just with it, just make sure that we deliver.\n\nWe gonna have an issue of a we can face we may face we end up we may end up facing legal issues. Just live with it for next ten days. Honor our words. As it says, the prices ends by the end of this month. So just just just be just don't be ignorant of those pricing and just stick with it and deliver it so that everything is happy and slow.\n\nDon't fuck with this because this is not the time of fucking with our customers. So I can I can really beat the shit out of them? Yeah. Like, on a very good heart, on a very good basis because I I can foresee that there'll be challenges. But I just had to send the customer.\n\nThe customer needed to have the delivery tomorrow. I've explained to them that we are going through internal process, and we will get back to the customer as fast as possible. Email card, The the the their installation has been due tomorrow. We had stocked up the whole day last week. We were supposed to deliver the stock at 7AM, and we end up delivering the stock at 4PM.\n\nSo there was basically there's always sitting there all day. Now we cannot take this risk. Again. Can you please expedite the delivery and explain what's been happening, how it's been happening to make sure that everything is informed? I just wanted to ensure that it took the time to run the customers.\n\nNow we have the customer. We wanted to make sure that internal process should need to be processed as fast as possible. If you don't do this today, everything is gonna fall back on to you tomorrow. And because I'm sorry, there's no inform us. From there?\n\nYeah. Uh-huh. Okay. Okay. Email reply.\n\nIf if you have any further questions to the customers, if you have any particular questions, please reply back to this email for the status update, and I'll make sure that I'll process this status updates to everyone to make sure that all the teams are inclusive in there. Right? Yeah. Subject line number subject line number order number, PO number, details, Alright. Alright.\n\nOkay. Okay. Bye bye.","paragraphs":[{"sentences":[{"text":"Alright.","start":0.08,"end":0.58,"sentiment":"neutral","sentiment_score":0.14415189623832703}],"sentiment":"neutral","sentiment_score":0.14415189623832703,"channel":0,"num_words":1,"start":0.08,"end":0.58},{"sentences":[{"text":"Hey, babes.","start":0.16,"end":0.9,"sentiment":"neutral","sentiment_score":0.31898845732212067},{"text":"How are you?","start":2.96,"end":3.86,"sentiment":"positive","sentiment_score":0.33778753876686096},{"text":"Hello?","start":9.44,"end":9.94,"sentiment":"neutral","sentiment_score":0.10362974554300308},{"text":"Hello?","start":11.2,"end":11.7,"sentiment":"neutral","sentiment_score":0.06527096033096313},{"text":"Hello?","start":12.639999,"end":12.955,"sentiment":"neutral","sentiment_score":0.035695504397153854}],"sentiment":"neutral","sentiment_score":0.23199196765199304,"channel":1,"num_words":8,"start":0.16,"end":12.955},{"sentences":[{"text":"Can","start":12.955,"end":13.2699995,"sentiment":"neutral","sentiment_score":0.020860550925135612}],"sentiment":"neutral","sentiment_score":0.020860550925135612,"channel":1,"num_words":1,"start":12.955,"end":13.2699995},{"sentences":[{"text":"Those","start":13.045,"end":13.365001,"sentiment":"neutral","sentiment_score":0.04184362292289734}],"sentiment":"neutral","sentiment_score":0.04184362292289734,"channel":0,"num_words":1,"start":13.045,"end":13.365001},{"sentences":[{"text":"you hear me?","start":13.2699995,"end":14.179999,"sentiment":"neutral","sentiment_score":0.024818353975812595}],"sentiment":"neutral","sentiment_score":0.024818353975812595,"channel":1,"num_words":3,"start":13.2699995,"end":14.179999},{"sentences":[{"text":"I can hear you.","start":14.965,"end":15.685,"sentiment":"neutral","sentiment_score":0.024559346493333578},{"text":"Can you hear me?","start":15.685,"end":16.585001,"sentiment":"neutral","sentiment_score":0.016219537239521742}],"sentiment":"neutral","sentiment_score":0.02038944186642766,"channel":0,"num_words":8,"start":14.965,"end":16.585001},{"sentences":[{"text":"I can hear you.","start":16.905,"end":17.865,"sentiment":"neutral","sentiment_score":0.03267708048224449},{"text":"Yeah.","start":17.865,"end":18.365,"sentiment":"neutral","sentiment_score":0.00916235614567995},{"text":"Yeah.","start":19.465,"end":19.625,"sentiment":"neutral","sentiment_score":-0.06423228979110718},{"text":"Bad news.","start":19.625,"end":20.285,"sentiment":"negative","sentiment_score":-0.38634394109249115},{"text":"Because they are short of videos or BDUs.","start":26.904999,"end":30.890001,"sentiment":"negative","sentiment_score":-0.3451450280845165}],"sentiment":"neutral","sentiment_score":-0.21613810741109774,"channel":1,"num_words":16,"start":16.905,"end":30.890001},{"sentences":[{"text":"There are certain one of them that are remaining.","start":32.63,"end":34.73,"sentiment":"neutral","sentiment_score":-0.2046355108420054},{"text":"So, basically.","start":36.31,"end":37.21,"sentiment":"neutral","sentiment_score":-0.1277243196964264},{"text":"Or pricing approval.","start":41.190002,"end":60.1,"sentiment":"neutral","sentiment_score":-0.10627441108226776},{"text":"We have already applied for that as well, but the whole point is So the real one will come in May, but we'll be ready by next week.","start":61.04,"end":92.560005,"sentiment":"neutral","sentiment_score":-0.06732969830877014}],"sentiment":"neutral","sentiment_score":-0.10241007197293497,"channel":1,"num_words":42,"start":32.63,"end":92.560005},{"sentences":[{"text":"Yeah.","start":93.259995,"end":93.659996,"sentiment":"neutral","sentiment_score":-0.03913243860006333},{"text":"I'm trying to Yeah.","start":93.659996,"end":97.285,"sentiment":"neutral","sentiment_score":-0.048466571141034365},{"text":"I'm sorry.","start":99.825005,"end":100.405,"sentiment":"neutral","sentiment_score":-0.16714685410261154},{"text":"Ma'am, Ma'am, but I hope to you understand where I'm coming from.","start":100.465004,"end":109.045,"sentiment":"neutral","sentiment_score":-0.1261327521254619},{"text":"I'm not pressurizing you.","start":109.745,"end":111.525,"sentiment":"negative","sentiment_score":-0.532360777258873}],"sentiment":"neutral","sentiment_score":-0.18305776373523733,"channel":0,"num_words":23,"start":93.259995,"end":111.525},{"sentences":[{"text":"Your your voice is breaking up.","start":115.37,"end":117.05,"sentiment":"negative","sentiment_score":-0.7658117910226186},{"text":"Your voice is breaking up.","start":117.05,"end":118.51,"sentiment":"negative","sentiment_score":-0.7191098690032959},{"text":"I cannot afford that risk.","start":138.37001,"end":140.37001,"sentiment":"negative","sentiment_score":-0.7694210529327392},{"text":"I cannot afford to lose the customer at the last point where I need to tell the customer that, dude, listen.","start":140.37001,"end":146.61,"sentiment":"negative","sentiment_score":-0.5031044156778426},{"text":"We are changing this.","start":146.61,"end":147.57,"sentiment":"negative","sentiment_score":-0.4146522805094719}],"sentiment":"negative","sentiment_score":-0.5917396879777675,"channel":0,"num_words":41,"start":115.37,"end":147.57},{"sentences":[{"text":"We are changing that.","start":147.57,"end":148.79001,"sentiment":"negative","sentiment_score":-0.34153128415346146},{"text":"And the cost of changing is x amount.","start":149.01001,"end":151.33,"sentiment":"neutral","sentiment_score":-0.2852135021239519},{"text":"And okay.","start":151.33,"end":160.7075,"sentiment":"neutral","sentiment_score":-0.14133881032466888}],"sentiment":"neutral","sentiment_score":-0.28075076958962847,"channel":0,"num_words":14,"start":147.57,"end":160.7075},{"sentences":[{"text":"This will take a bit of time, you know.","start":160.85501,"end":162.71501,"sentiment":"neutral","sentiment_score":-0.20948875115977394},{"text":"If I fix all this problem, problem solve me.","start":169.61,"end":173.23,"sentiment":"neutral","sentiment_score":-0.2514917254447937},{"text":"But if it still gets solved, then how do I how how do I arrange a video for you for installation?","start":173.93,"end":179.39,"sentiment":"neutral","sentiment_score":-0.16019367941078685},{"text":"You know?","start":181.93,"end":182.09,"sentiment":"neutral","sentiment_score":-0.11863867565989494},{"text":"Okay.","start":182.09,"end":182.41,"sentiment":"neutral","sentiment_score":-0.1057206094264984}],"sentiment":"neutral","sentiment_score":-0.18704498851937906,"channel":1,"num_words":42,"start":160.85501,"end":182.41},{"sentences":[{"text":"Basically, the main issue here, I guess, you know, since since February has is no longer here, so the problem approval.","start":182.41,"end":191.625,"sentiment":"neutral","sentiment_score":-0.2737110164903459},{"text":"They are asking for reapproval for all those 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I","start":224.70999,"end":225.29,"sentiment":"neutral","sentiment_score":-0.11758057400584221}],"sentiment":"neutral","sentiment_score":-0.11758057400584221,"channel":1,"num_words":2,"start":224.70999,"end":225.29},{"sentences":[{"text":"Oh, yeah.","start":225.015,"end":225.675,"sentiment":"neutral","sentiment_score":-0.04947011359035969}],"sentiment":"neutral","sentiment_score":-0.04947011359035969,"channel":0,"num_words":2,"start":225.015,"end":225.675},{"sentences":[{"text":"can see is to be honest, best case approval.","start":225.31,"end":229.61,"sentiment":"neutral","sentiment_score":-0.09572728474934895},{"text":"Let's say let's say tomorrow morning then by like, tomorrow is Tuesday, then I think I will be able to get the video by Thursday or Friday.","start":232.15,"end":242.255,"sentiment":"neutral","sentiment_score":0.0916546104406869},{"text":"I got approval pricing.","start":243.035,"end":245.055,"sentiment":"neutral","sentiment_score":0.04373679868876934},{"text":"Request like, you know, I understand the pricing.","start":245.83499,"end":249.89,"sentiment":"neutral","sentiment_score":0.023690302623435855},{"text":"I should have been debating.","start":249.89,"end":251.43,"sentiment":"neutral","sentiment_score":0.05613490492105484}],"sentiment":"neutral","sentiment_score":0.042608925650985736,"channel":1,"num_words":53,"start":225.31,"end":251.43},{"sentences":[{"text":"The whole point is this customer Let's honor these customers.","start":251.89,"end":256.15,"sentiment":"neutral","sentiment_score":0.2029879480600357},{"text":"Okay?","start":256.21,"end":256.61,"sentiment":"neutral","sentiment_score":0.22093547880649567},{"text":"And then we work it out later on.","start":256.61,"end":258.55,"sentiment":"neutral","sentiment_score":0.20538101717829704},{"text":"I agree with you.","start":261.01,"end":262.095,"sentiment":"positive","sentiment_score":0.3611682206392288},{"text":"We cannot go below the cost, but right now if there's a PO that has been sent by the customer, then we should honor it.","start":262.095,"end":272.17453,"sentiment":"neutral","sentiment_score":0.1070455726981163}],"sentiment":"neutral","sentiment_score":0.16697240201756358,"channel":1,"num_words":48,"start":251.89,"end":272.17453},{"sentences":[{"text":"That's it.","start":272.17453,"end":272.9809,"sentiment":"neutral","sentiment_score":0.007172509096562862},{"text":"So that's what we are saying.","start":272.9809,"end":275.4,"sentiment":"neutral","sentiment_score":-0.03516758854190508},{"text":"No idea.","start":277.88,"end":278.54,"sentiment":"negative","sentiment_score":-0.3901067525148392},{"text":"No idea.","start":278.68,"end":279.34,"sentiment":"neutral","sentiment_score":-0.32682955265045166},{"text":"This is Clean Energy's office.","start":279.8,"end":281.41998,"sentiment":"neutral","sentiment_score":-0.10388013124465942}],"sentiment":"neutral","sentiment_score":-0.12646669291836374,"channel":1,"num_words":17,"start":272.17453,"end":281.41998},{"sentences":[{"text":"Yeah.","start":282.19998,"end":282.69998,"sentiment":"neutral","sentiment_score":0.021430499851703644},{"text":"And maybe you can check it on the back end as well.","start":283.0,"end":285.5,"sentiment":"neutral","sentiment_score":0.013999125765015682},{"text":"Yeah.","start":285.72,"end":286.22,"sentiment":"neutral","sentiment_score":-0.055346161127090454},{"text":"Or he's not even registered as a customer yet to pick up to.","start":314.635,"end":320.555,"sentiment":"neutral","sentiment_score":-0.1262487729008381},{"text":"And I'm just like approval.","start":320.555,"end":322.415,"sentiment":"neutral","sentiment_score":-0.07859836295247077}],"sentiment":"neutral","sentiment_score":-0.059379750455264,"channel":1,"num_words":32,"start":282.19998,"end":322.415},{"sentences":[{"text":"Today.","start":333.995,"end":334.495,"sentiment":"neutral","sentiment_score":-0.08879625052213669}],"sentiment":"neutral","sentiment_score":-0.08879625052213669,"channel":0,"num_words":1,"start":333.995,"end":334.495},{"sentences":[{"text":"So yeah.","start":345.295,"end":345.95502,"sentiment":"neutral","sentiment_score":-0.13657986372709274},{"text":"Like, I don't know why they are doing this.","start":348.495,"end":350.515,"sentiment":"neutral","sentiment_score":-0.3038899054129918}],"sentiment":"neutral","sentiment_score":-0.2734698978337375,"channel":1,"num_words":11,"start":345.295,"end":350.515},{"sentences":[{"text":"Installation move ready.","start":457.65,"end":470.095,"sentiment":"neutral","sentiment_score":-0.015113987028598785},{"text":"The many more installation move Monday of next week.","start":470.095,"end":475.46002,"sentiment":"neutral","sentiment_score":-0.011897313718994459}],"sentiment":"neutral","sentiment_score":-0.01270148204639554,"channel":0,"num_words":12,"start":457.65,"end":475.46002},{"sentences":[{"text":"Pricing structure What's the next step?","start":483.745,"end":488.48502,"sentiment":"neutral","sentiment_score":-0.006418318099652727}],"sentiment":"neutral","sentiment_score":-0.006418318099652727,"channel":1,"num_words":6,"start":483.745,"end":488.48502},{"sentences":[{"text":"Next step applicable prices for this this particular month.","start":489.105,"end":497.04498,"sentiment":"neutral","sentiment_score":-0.011987049856947528}],"sentiment":"neutral","sentiment_score":-0.011987049856947528,"channel":0,"num_words":9,"start":489.105,"end":497.04498},{"sentences":[{"text":"What's your game plan?","start":511.425,"end":513.125,"sentiment":"neutral","sentiment_score":-0.01619254471734166},{"text":"These prices are no longer valid.","start":520.625,"end":522.645,"sentiment":"negative","sentiment_score":-0.5104736238718033},{"text":"This is the new pricing.","start":523.27,"end":524.33,"sentiment":"negative","sentiment_score":-0.5657572686672211}],"sentiment":"negative","sentiment_score":-0.3970932176957528,"channel":1,"num_words":15,"start":511.425,"end":524.33},{"sentences":[{"text":"It's not acceptable.","start":529.16003,"end":534.22003,"sentiment":"negative","sentiment_score":-0.6478479703267416},{"text":"New prices going in.","start":537.96,"end":539.5,"sentiment":"negative","sentiment_score":-0.3552507609128952},{"text":"New prices going in.","start":539.88,"end":541.34,"sentiment":"neutral","sentiment_score":-0.2087552323937416}],"sentiment":"negative","sentiment_score":-0.381778898564252,"channel":0,"num_words":11,"start":529.16003,"end":541.34},{"sentences":[{"text":"That is below the below the minimum sale price.","start":550.70996,"end":554.88995,"sentiment":"neutral","sentiment_score":-0.23971487912866804},{"text":"Then then what do you say?","start":594.32495,"end":596.90497,"sentiment":"neutral","sentiment_score":-0.08506758324801922}],"sentiment":"neutral","sentiment_score":-0.1778559607764085,"channel":1,"num_words":15,"start":550.70996,"end":596.90497},{"sentences":[{"text":"Hello?","start":609.84503,"end":610.34503,"sentiment":"neutral","sentiment_score":-0.021598927676677704}],"sentiment":"neutral","sentiment_score":-0.021598927676677704,"channel":0,"num_words":1,"start":609.84503,"end":610.34503},{"sentences":[{"text":"What was the size of the system?","start":627.745,"end":629.525,"sentiment":"neutral","sentiment_score":-0.01845030819198915}],"sentiment":"neutral","sentiment_score":-0.01845030819198915,"channel":1,"num_words":7,"start":627.745,"end":629.525},{"sentences":[{"text":"30 kilowatt hour.","start":637.27496,"end":638.315,"sentiment":"neutral","sentiment_score":-0.00635625251258413},{"text":"30 kilowatt hour.","start":638.315,"end":639.535,"sentiment":"neutral","sentiment_score":-0.007765587729712327}],"sentiment":"neutral","sentiment_score":-0.007060920121148229,"channel":0,"num_words":6,"start":637.27496,"end":639.535},{"sentences":[{"text":"Okay.","start":644.15,"end":644.65,"sentiment":"neutral","sentiment_score":-0.013714066706597803}],"sentiment":"neutral","sentiment_score":-0.013714066706597803,"channel":1,"num_words":1,"start":644.15,"end":644.65},{"sentences":[{"text":"Oh, yeah.","start":661.435,"end":661.83496,"sentiment":"neutral","sentiment_score":-0.0367302093654871},{"text":"No.","start":661.83496,"end":662.33496,"sentiment":"neutral","sentiment_score":-0.1083415299654007},{"text":"Support","start":670.96,"end":671.46,"sentiment":"neutral","sentiment_score":-0.08288685232400894}],"sentiment":"neutral","sentiment_score":-0.06617220025509596,"channel":0,"num_words":4,"start":661.435,"end":671.46},{"sentences":[{"text":"Six kilowatt.","start":698.37,"end":699.11,"sentiment":"neutral","sentiment_score":-0.05353710241615772},{"text":"6974.","start":714.495,"end":716.035,"sentiment":"neutral","sentiment_score":-0.01634899526834488}],"sentiment":"neutral","sentiment_score":-0.04114106670022011,"channel":1,"num_words":3,"start":698.37,"end":716.035},{"sentences":[{"text":"Yeah.","start":755.64996,"end":755.89,"sentiment":"neutral","sentiment_score":-0.03415248170495033},{"text":"I'm sorry.","start":755.89,"end":756.64,"sentiment":"neutral","sentiment_score":-0.08783500269055367}],"sentiment":"neutral","sentiment_score":-0.06994082902868588,"channel":0,"num_words":3,"start":755.64996,"end":756.64},{"sentences":[{"text":"9798.","start":815.07,"end":816.75,"sentiment":"neutral","sentiment_score":-0.06383541226387024},{"text":"So","start":816.75,"end":817.25,"sentiment":"neutral","sentiment_score":-0.134907066822052}],"sentiment":"neutral","sentiment_score":-0.09937123954296112,"channel":1,"num_words":2,"start":815.07,"end":817.25},{"sentences":[{"text":"They cannot charge me anything for the sake of their mercy.","start":842.63,"end":846.07,"sentiment":"negative","sentiment_score":-0.37971199642528186},{"text":"If if they've done the pricing, they should know the pricing.","start":846.07,"end":849.45,"sentiment":"neutral","sentiment_score":-0.13167279145934366},{"text":"You you you you you want these customers who are calling you.","start":890.555,"end":893.615,"sentiment":"neutral","sentiment_score":-0.0385506097227335}],"sentiment":"neutral","sentiment_score":-0.17905411715893185,"channel":0,"num_words":34,"start":842.63,"end":893.615},{"sentences":[{"text":"Yeah.","start":911.985,"end":912.485,"sentiment":"neutral","sentiment_score":-0.007919859141111374}],"sentiment":"neutral","sentiment_score":-0.007919859141111374,"channel":1,"num_words":1,"start":911.985,"end":912.485},{"sentences":[{"text":"So it doesn't matter what or to call customer You understand where I'm coming from?","start":912.675,"end":927.45,"sentiment":"neutral","sentiment_score":-0.008380347769707442},{"text":"So by customer call they will be much more, much more, much more appreciated or appreciatable than basically what the situation is.","start":929.45,"end":943.325,"sentiment":"positive","sentiment_score":0.4235742701725526},{"text":"And as long as you're describing them, obviously, you cannot bad mouth clean energy at the stage.","start":943.325,"end":948.78503,"sentiment":"neutral","sentiment_score":-0.07603676704799428},{"text":"The moment you said something silly, these people can put you some you know, you never know.","start":952.205,"end":957.54,"sentiment":"negative","sentiment_score":-0.3946578818209031},{"text":"They can put you through to the back channel.","start":958.0,"end":960.34,"sentiment":"negative","sentiment_score":-0.42376653684510124}],"sentiment":"neutral","sentiment_score":-0.03278473918908276,"channel":0,"num_words":80,"start":912.675,"end":960.34},{"sentences":[{"text":"And once it's wasted, it's very, very hard to regain, Very hard to regain.","start":991.96,"end":996.475,"sentiment":"negative","sentiment_score":-0.52313389309815},{"text":"And they're not realizing it.","start":996.615,"end":998.235,"sentiment":"negative","sentiment_score":-0.4410861372947693},{"text":"No, sir.","start":999.375,"end":1001.515,"sentiment":"negative","sentiment_score":-0.3526413142681122},{"text":"Uh-huh.","start":1002.65497,"end":1003.15497,"sentiment":"neutral","sentiment_score":-0.2147603780031204},{"text":"So much.","start":1004.295,"end":1004.955,"sentiment":"negative","sentiment_score":-0.4024922251701355}],"sentiment":"negative","sentiment_score":-0.46893052694698173,"channel":0,"num_words":24,"start":991.96,"end":1004.955},{"sentences":[{"text":"I'll come to your office, sit with these motherfuckers, and I promise you, when I promise Yeah.","start":1024.355,"end":1067.64,"sentiment":"negative","sentiment_score":-0.40497318567598567},{"text":"I'm paying I'm paying 2 to $33,000 a day.","start":1067.64,"end":1071.82,"sentiment":"neutral","sentiment_score":-0.18068570064173806},{"text":"Imagine.","start":1072.12,"end":1072.44,"sentiment":"neutral","sentiment_score":-0.08359265327453613},{"text":"Stock Who's responsible?","start":1072.44,"end":1076.825,"sentiment":"neutral","sentiment_score":-0.04936672995487849},{"text":"A warm menu menu which you can understand and see.","start":1077.565,"end":1087.605,"sentiment":"neutral","sentiment_score":-0.015848278999328613}],"sentiment":"neutral","sentiment_score":-0.22252227738499641,"channel":0,"num_words":40,"start":1024.355,"end":1087.605},{"sentences":[{"text":"It's between you and me.","start":1087.605,"end":1088.985,"sentiment":"neutral","sentiment_score":-0.05083741471171379},{"text":"Yeah.","start":1120.32,"end":1120.82,"sentiment":"neutral","sentiment_score":-0.0038381824269890785},{"text":"Distributors all over Australia.","start":1127.0399,"end":1129.12,"sentiment":"neutral","sentiment_score":-0.01188333798199892},{"text":"Just keep payment.","start":1129.12,"end":1130.1,"sentiment":"neutral","sentiment_score":-0.08227292696634929},{"text":"No.","start":1148.77,"end":1149.01,"sentiment":"neutral","sentiment_score":-0.20830261707305908}],"sentiment":"neutral","sentiment_score":-0.054334286134690046,"channel":0,"num_words":14,"start":1087.605,"end":1149.01},{"sentences":[{"text":"No.","start":1149.01,"end":1149.3301,"sentiment":"neutral","sentiment_score":-0.2270941138267517},{"text":"They they to to be basically, the the only reliable resource they have is you.","start":1149.3301,"end":1155.1901,"sentiment":"neutral","sentiment_score":-0.24546223680178325},{"text":"They cannot kick you out.","start":1155.65,"end":1157.03,"sentiment":"negative","sentiment_score":-0.5543020606040955},{"text":"They cannot afford to kick you out.","start":1157.25,"end":1159.1901,"sentiment":"negative","sentiment_score":-0.5930467844009399},{"text":"You are the customer who are already promoting you, selling your products, putting it out there.","start":1213.19,"end":1218.33,"sentiment":"neutral","sentiment_score":-0.204171281773597}],"sentiment":"neutral","sentiment_score":-0.32042286291041155,"channel":0,"num_words":44,"start":1149.01,"end":1218.33},{"sentences":[{"text":"Don't don't stop with them.","start":1218.87,"end":1220.385,"sentiment":"negative","sentiment_score":-0.33996173143386843},{"text":"You know?","start":1220.465,"end":1220.865,"sentiment":"neutral","sentiment_score":-0.151944600045681},{"text":"Don't spoil.","start":1220.865,"end":1221.845,"sentiment":"neutral","sentiment_score":-0.2596481889486313},{"text":"The the rate is about to finish any which way in the next ten days.","start":1221.905,"end":1225.205,"sentiment":"neutral","sentiment_score":-0.07246211916208267},{"text":"Just just with it, just make sure that we deliver.","start":1225.825,"end":1229.525,"sentiment":"neutral","sentiment_score":-0.04124731346964836}],"sentiment":"neutral","sentiment_score":-0.11830585756722618,"channel":0,"num_words":34,"start":1218.87,"end":1229.525},{"sentences":[{"text":"We gonna have an issue of a we can face we may face we end up we may end up facing legal issues.","start":1230.0651,"end":1238.79,"sentiment":"neutral","sentiment_score":-0.22204005653443543},{"text":"Just live with it for next ten days.","start":1239.65,"end":1241.75,"sentiment":"neutral","sentiment_score":-0.08000672003254294},{"text":"Honor our words.","start":1242.29,"end":1243.3501,"sentiment":"neutral","sentiment_score":0.12726381172736487},{"text":"As it says, the prices ends by the end of this month.","start":1243.5701,"end":1247.115,"sentiment":"neutral","sentiment_score":-0.005140364480515321},{"text":"So just just just be just don't be ignorant of those pricing and just stick with it and deliver it so that everything is happy and slow.","start":1247.355,"end":1257.135,"sentiment":"neutral","sentiment_score":0.07897307447813175}],"sentiment":"neutral","sentiment_score":-0.04513143819488891,"channel":0,"num_words":73,"start":1230.0651,"end":1257.135},{"sentences":[{"text":"Don't fuck with this because this is not the time of fucking with our customers.","start":1257.595,"end":1262.495,"sentiment":"negative","sentiment_score":-0.6930443863073985},{"text":"So I can I can really beat the shit out of them?","start":1272.13,"end":1275.03,"sentiment":"negative","sentiment_score":-0.40059659878412884},{"text":"Yeah.","start":1282.945,"end":1283.445,"sentiment":"neutral","sentiment_score":-0.09584559500217438},{"text":"Like, on a very good heart, on a very good basis because I I can foresee that there'll be challenges.","start":1286.385,"end":1293.58,"sentiment":"neutral","sentiment_score":0.19898470360785722},{"text":"But I just had to send the customer.","start":1294.12,"end":1468.16,"sentiment":"neutral","sentiment_score":0.01645555952563882}],"sentiment":"neutral","sentiment_score":-0.19977378619036504,"channel":0,"num_words":56,"start":1257.595,"end":1468.16},{"sentences":[{"text":"The customer needed to have the delivery tomorrow.","start":1469.02,"end":1471.82,"sentiment":"neutral","sentiment_score":-0.00944903353229165},{"text":"I've explained to them that we are going through internal process, and we will get back to the customer as fast as possible.","start":1471.82,"end":1478.625,"sentiment":"neutral","sentiment_score":0.018373881507179012},{"text":"Email card, The the the their installation has been due tomorrow.","start":1505.375,"end":1515.955,"sentiment":"neutral","sentiment_score":-0.026606761765750973},{"text":"We had stocked up the whole day last week.","start":1516.335,"end":1518.9,"sentiment":"neutral","sentiment_score":-0.03888741652998659},{"text":"We were supposed to deliver the stock at 7AM, and we end up delivering the stock at 4PM.","start":1519.14,"end":1525.0801,"sentiment":"neutral","sentiment_score":-0.11811710852715704}],"sentiment":"neutral","sentiment_score":-0.03509800109094468,"channel":0,"num_words":69,"start":1469.02,"end":1525.0801},{"sentences":[{"text":"So there was basically there's always sitting there all day.","start":1525.3,"end":1528.76,"sentiment":"neutral","sentiment_score":-0.2812783047556877},{"text":"Now we cannot take this risk.","start":1529.54,"end":1531.485,"sentiment":"negative","sentiment_score":-0.48453468084335327},{"text":"Again.","start":1531.645,"end":1531.885,"sentiment":"neutral","sentiment_score":-0.11465580761432648},{"text":"Can you please expedite the delivery and explain what's been happening, how it's been happening to make sure that everything is informed?","start":1531.885,"end":1538.765,"sentiment":"neutral","sentiment_score":0.01616471286185763},{"text":"I just wanted to ensure that it took the time to run the customers.","start":1538.765,"end":1543.005,"sentiment":"neutral","sentiment_score":0.007520810833999089}],"sentiment":"neutral","sentiment_score":-0.1013911680300843,"channel":0,"num_words":53,"start":1525.3,"end":1543.005},{"sentences":[{"text":"Now we have the customer.","start":1543.005,"end":1544.145,"sentiment":"neutral","sentiment_score":0.00817195400595665},{"text":"We wanted to make sure that internal process should need to be processed as fast as possible.","start":1544.33,"end":1551.15,"sentiment":"neutral","sentiment_score":0.002585040295825286},{"text":"If you don't do this today, everything is gonna fall back on to you tomorrow.","start":1556.41,"end":1560.875,"sentiment":"negative","sentiment_score":-0.42414910594622296},{"text":"And because I'm sorry, there's no inform us.","start":1561.1749,"end":1563.755,"sentiment":"neutral","sentiment_score":-0.2876950316131115},{"text":"From there?","start":1565.6549,"end":1566.395,"sentiment":"neutral","sentiment_score":-0.1937793269753456}],"sentiment":"neutral","sentiment_score":-0.19077766044659816,"channel":0,"num_words":47,"start":1543.005,"end":1566.395},{"sentences":[{"text":"Yeah.","start":1568.5349,"end":1568.855,"sentiment":"neutral","sentiment_score":-0.06857387721538544},{"text":"Uh-huh.","start":1568.855,"end":1569.355,"sentiment":"neutral","sentiment_score":-0.0377388596534729},{"text":"Okay.","start":1569.6549,"end":1570.1549,"sentiment":"neutral","sentiment_score":0.01579531654715538},{"text":"Okay.","start":1617.845,"end":1618.245,"sentiment":"neutral","sentiment_score":0.030332187190651897},{"text":"Email reply.","start":1618.245,"end":1618.905,"sentiment":"neutral","sentiment_score":0.03616056591272354}],"sentiment":"neutral","sentiment_score":0.0020226497823993364,"channel":0,"num_words":6,"start":1568.5349,"end":1618.905},{"sentences":[{"text":"If if you have any further questions to the customers, if you have any particular questions, please reply back to this email for the status update, and I'll make sure that I'll process this status updates to everyone to make sure that all the teams are inclusive in there.","start":1620.165,"end":1637.0399,"sentiment":"neutral","sentiment_score":0.13478872970658906},{"text":"Right?","start":1646.9149,"end":1647.4149,"sentiment":"neutral","sentiment_score":0.0805860310792923},{"text":"Yeah.","start":1647.635,"end":1648.135,"sentiment":"neutral","sentiment_score":0.03628312051296234},{"text":"Subject line number subject line number order number, PO number, details, Alright.","start":1649.075,"end":1673.939,"sentiment":"neutral","sentiment_score":0.01662096194922924},{"text":"Alright.","start":1673.939,"end":1674.2589,"sentiment":"neutral","sentiment_score":0.07879133522510529}],"sentiment":"neutral","sentiment_score":0.10937124665360898,"channel":0,"num_words":64,"start":1620.165,"end":1674.2589},{"sentences":[{"text":"Okay.","start":1674.2589,"end":1674.6589,"sentiment":"neutral","sentiment_score":0.05384412407875061},{"text":"Okay.","start":1674.6589,"end":1674.8989,"sentiment":"neutral","sentiment_score":0.04980950802564621},{"text":"Bye bye.","start":1674.8989,"end":1675.559,"sentiment":"neutral","sentiment_score":0.000036168843507759785}],"sentiment":"neutral","sentiment_score":0.025931492447853085,"channel":0,"num_words":4,"start":1674.2589,"end":1675.559}]},"summary":{"result":"success","short":"The customer is upset because the company is short of video or BDUs and they cannot afford to lose a customer. The agent apologizes and explains that the customer needs to approve the pricing and that they cannot go below the cost. The agent emphasizes that the customer needs to be on the back end and deliver the installation quickly to avoid legal issues. The agent requests the customer to expedite the delivery and provide any further questions."},"intents":{"segments":[{"text":"Or pricing approval. We have already applied for that as well, but the whole point is So the real one will come in May, but we'll be ready by next week. Yeah.","start_word":49,"end_word":80,"intents":[{"intent":"Assist with pricing approval","confidence_score":0.0009899157}]},{"text":"I'm sorry. Ma'am, Ma'am, but I hope to you understand where I'm coming from.","start_word":85,"end_word":98,"intents":[{"intent":"Understand problem","confidence_score":0.016939731}]},{"text":"This will take a bit of time, you know. If I fix all this problem, problem solve me. But if it still gets solved, then how do I how how do I arrange a video for you for installation? You know? Okay.","start_word":158,"end_word":199,"intents":[{"intent":"Arrange video for installation","confidence_score":0.5610441}]},{"text":"If I fix all this problem, problem solve me. But if it still gets solved, then how do I how how do I arrange a video for you for installation? You know? Okay.","start_word":167,"end_word":199,"intents":[{"intent":"Fix problem","confidence_score":0.027831398}]},{"text":"Basically, the main issue here, I guess, you know, since since February has is no longer here, so the problem approval. They are asking for reapproval for all those things. So basically, 700 to the price over that is less than the, you know, the, the selling price. Realistically, what are the chances that's gonna be done and when it's gonna be done? What I Oh, yeah.","start_word":200,"end_word":266,"intents":[{"intent":"Request approval with price difference","confidence_score":6.884777e-8}]},{"text":"I got approval pricing. Request like, you know, I understand the pricing. I should have been debating.","start_word":303,"end_word":319,"intents":[{"intent":"Clarify pricing and approval","confidence_score":0.0013163324}]},{"text":"Request like, you know, I understand the pricing. I should have been debating.","start_word":307,"end_word":319,"intents":[{"intent":"Understand pricing","confidence_score":0.013311387}]},{"text":"Request like, you know, I understand the pricing. I should have been debating. The whole point is this customer Let's honor these customers. Okay? And then we work it out later on. I agree with you. We cannot go below the cost, but right now if there's a PO that has been sent by the customer, then we should honor it. That's it. So that's what we are saying. No idea.","start_word":307,"end_word":377,"intents":[{"intent":"Understand customer response","confidence_score":0.000014638935}]},{"text":"Pricing structure What's the next step?","start_word":441,"end_word":446,"intents":[{"intent":"Discuss pricing structure","confidence_score":0.024062429}]},{"text":"Next step applicable prices for this this particular month.","start_word":447,"end_word":455,"intents":[{"intent":"Determine next steps","confidence_score":0.026948236}]},{"text":"What was the size of the system?","start_word":498,"end_word":504,"intents":[{"intent":"Determine system size","confidence_score":0.35010982}]},{"text":"So it doesn't matter what or to call customer You understand where I'm coming from? So by customer call they will be much more, much more, much more appreciated or appreciatable than basically what the situation is.","start_word":560,"end_word":596,"intents":[{"intent":"Understand customer call","confidence_score":0.07277947}]},{"text":"I'm paying I'm paying 2 to $33,000 a day. Imagine.","start_word":680,"end_word":689,"intents":[{"intent":"Avoid wasting money","confidence_score":0.0008901626}]},{"text":"You are the customer who are already promoting you, selling your products, putting it out there.","start_word":745,"end_word":760,"intents":[{"intent":"Promote products","confidence_score":0.008128611}]},{"text":"The the rate is about to finish any which way in the next ten days. Just just with it, just make sure that we deliver.","start_word":770,"end_word":794,"intents":[{"intent":"Ensure delivery","confidence_score":0.012854485}]},{"text":"We gonna have an issue of a we can face we may face we end up we may end up facing legal issues.","start_word":795,"end_word":817,"intents":[{"intent":"Address legal issues","confidence_score":0.089511804}]},{"text":"Just live with it for next ten days. Honor our words.","start_word":818,"end_word":828,"intents":[{"intent":"Live with it","confidence_score":0.117397234}]},{"text":"Can you please expedite the delivery and explain what's been happening, how it's been happening to make sure that everything is informed?","start_word":1010,"end_word":1031,"intents":[{"intent":"Process and inform customers","confidence_score":0.005342799}]}]},"sentiments":{"segments":[{"text":"Alright.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.14415189623832703},{"text":"Hey, babes.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.34250608086586},{"text":"How are you? Hello? Hello? Hello? Can Those you hear me? I can hear you. Can you hear me? I can hear you. Yeah. Yeah.","start_word":3,"end_word":27,"sentiment":"neutral","sentiment_score":0.06090663745999336},{"text":"Bad news.","start_word":28,"end_word":29,"sentiment":"negative","sentiment_score":-0.37394851446151733},{"text":"Because they are short of videos or BDUs. There are certain one of them that are remaining. So, basically. Or pricing approval. We have already applied for that as well, but the whole point is So the real one will come in May, but we'll be ready by next week. Yeah. I'm trying to Yeah. I'm sorry. Ma'am, Ma'am, but I hope to you understand where I'm coming from.","start_word":30,"end_word":98,"sentiment":"neutral","sentiment_score":-0.1314343810081482},{"text":"I'm not pressurizing you. Your your voice is breaking up. Your voice is breaking up. I cannot afford that risk. I cannot afford to lose the customer at the last point where I need to tell the customer that, dude, listen. We are changing this. We are changing that.","start_word":99,"end_word":147,"sentiment":"negative","sentiment_score":-0.5456017851829529},{"text":"And the cost of changing is x amount. And okay. This will take a bit of time, you know. If I fix all this problem, problem solve me. But if it still gets solved, then how do I how how do I arrange a video for you for installation? You know? Okay. Basically, the main issue here, I guess, you know, since since February has is no longer here, so the problem approval.","start_word":148,"end_word":220,"sentiment":"neutral","sentiment_score":-0.2187766581773758},{"text":"They are asking for reapproval for all those things. So basically, 700 to the price over that is less than the, you know, the, the selling price.","start_word":221,"end_word":247,"sentiment":"negative","sentiment_score":-0.3518957197666168},{"text":"Realistically, what are the chances that's gonna be done and when it's gonna be done? What I Oh, yeah. can see is to be honest, best case approval. Let's say let's say tomorrow morning then by like, tomorrow is Tuesday, then I think I will be able to get the video by Thursday or Friday. I got approval pricing. Request like, you know, I understand the pricing. I should have been debating. The whole point is this customer Let's honor these customers. Okay? And then we work it out later on.","start_word":248,"end_word":338,"sentiment":"neutral","sentiment_score":0.02319322067957658},{"text":"I agree with you.","start_word":339,"end_word":342,"sentiment":"positive","sentiment_score":0.3635552227497101},{"text":"We cannot go below the cost, but right now if there's a PO that has been sent by the customer, then we should honor it. That's it. So that's what we are saying.","start_word":343,"end_word":375,"sentiment":"neutral","sentiment_score":0.0683874562382698},{"text":"No idea.","start_word":376,"end_word":377,"sentiment":"negative","sentiment_score":-0.3711091279983521},{"text":"No idea. This is Clean Energy's office. Yeah. And maybe you can check it on the back end as well. Yeah. Or he's not even registered as a customer yet to pick up to. And I'm just like approval. Today. So yeah. Like, I don't know why they are doing this. Installation move ready. The many more installation move Monday of next week. Pricing structure What's the next step? Next step applicable prices for this this particular month. What's your game plan?","start_word":378,"end_word":459,"sentiment":"neutral","sentiment_score":-0.08032164722681046},{"text":"These prices are no longer valid. This is the new pricing. It's not acceptable. New prices going in.","start_word":460,"end_word":477,"sentiment":"negative","sentiment_score":-0.5222053527832031},{"text":"New prices going in. That is below the below the minimum sale price. Then then what do you say? Hello? What was the size of the system? 30 kilowatt hour. 30 kilowatt hour. Okay. Oh, yeah. No. Support Six kilowatt. 6974. Yeah. I'm sorry. 9798.","start_word":478,"end_word":522,"sentiment":"neutral","sentiment_score":-0.07652648538351059},{"text":"So They cannot charge me anything for the sake of their mercy.","start_word":523,"end_word":534,"sentiment":"negative","sentiment_score":-0.3571847081184387},{"text":"If if they've done the pricing, they should know the pricing. You you you you you want these customers who are calling you. Yeah. So it doesn't matter what or to call customer You understand where I'm coming from?","start_word":535,"end_word":573,"sentiment":"neutral","sentiment_score":-0.05392249111229411},{"text":"So by customer call they will be much more, much more, much more appreciated or appreciatable than basically what the situation is.","start_word":574,"end_word":595,"sentiment":"positive","sentiment_score":0.4406708776950836},{"text":"And as long as you're describing them, obviously, you cannot bad mouth clean energy at the stage.","start_word":596,"end_word":612,"sentiment":"neutral","sentiment_score":-0.047695983201265335},{"text":"The moment you said something silly, these people can put you some you know, you never know. They can put you through to the back channel. And once it's wasted, it's very, very hard to regain, Very hard to regain. And they're not realizing it. No, sir.","start_word":613,"end_word":659,"sentiment":"negative","sentiment_score":-0.4492069184780121},{"text":"Uh-huh.","start_word":660,"end_word":660,"sentiment":"neutral","sentiment_score":-0.2147603780031204},{"text":"So much. I'll come to your office, sit with these motherfuckers, and I promise you, when I promise Yeah.","start_word":661,"end_word":679,"sentiment":"negative","sentiment_score":-0.43249163031578064},{"text":"I'm paying I'm paying 2 to $33,000 a day. Imagine. Stock Who's responsible? A warm menu menu which you can understand and see. It's between you and me. Yeah. Distributors all over Australia. Just keep payment. No. No. They they to to be basically, the the only reliable resource they have is you.","start_word":680,"end_word":732,"sentiment":"neutral","sentiment_score":-0.12324639409780502},{"text":"They cannot kick you out. They cannot afford to kick you out.","start_word":733,"end_word":744,"sentiment":"negative","sentiment_score":-0.5725334882736206},{"text":"You are the customer who are already promoting you, selling your products, putting it out there. Don't don't stop with them. You know? Don't spoil. The the rate is about to finish any which way in the next ten days. Just just with it, just make sure that we deliver. We gonna have an issue of a we can face we may face we end up we may end up facing legal issues. Just live with it for next ten days. Honor our words. As it says, the prices ends by the end of this month. So just just just be just don't be ignorant of those pricing and just stick with it and deliver it so that everything is happy and slow.","start_word":745,"end_word":867,"sentiment":"neutral","sentiment_score":-0.09380442739986793},{"text":"Don't fuck with this because this is not the time of fucking with our customers. So I can I can really beat the shit out of them?","start_word":868,"end_word":894,"sentiment":"negative","sentiment_score":-0.5716108083724976},{"text":"Yeah. Like, on a very good heart, on a very good basis because I I can foresee that there'll be challenges. But I just had to send the customer. The customer needed to have the delivery tomorrow. I've explained to them that we are going through internal process, and we will get back to the customer as fast as possible. Email card, The the the their installation has been due tomorrow. We had stocked up the whole day last week. We were supposed to deliver the stock at 7AM, and we end up delivering the stock at 4PM. So there was basically there's always sitting there all day.","start_word":895,"end_word":1002,"sentiment":"neutral","sentiment_score":-0.009346560575067995},{"text":"Now we cannot take this risk.","start_word":1003,"end_word":1008,"sentiment":"negative","sentiment_score":-0.4788680970668793},{"text":"Again. Can you please expedite the delivery and explain what's been happening, how it's been happening to make sure that everything is informed? I just wanted to ensure that it took the time to run the customers. Now we have the customer. We wanted to make sure that internal process should need to be processed as fast as possible.","start_word":1009,"end_word":1067,"sentiment":"neutral","sentiment_score":0.006428224965929985},{"text":"If you don't do this today, everything is gonna fall back on to you tomorrow.","start_word":1068,"end_word":1082,"sentiment":"negative","sentiment_score":-0.4161892831325531},{"text":"And because I'm sorry, there's no inform us. From there? Yeah. Uh-huh. Okay. Okay. Email reply. If if you have any further questions to the customers, if you have any particular questions, please reply back to this email for the status update, and I'll make sure that I'll process this status updates to everyone to make sure that all the teams are inclusive in there. Right? Yeah. Subject line number subject line number order number, PO number, details, Alright. Alright. Okay. Okay. Bye bye.","start_word":1083,"end_word":1166,"sentiment":"neutral","sentiment_score":0.038196109944865816}],"average":{"sentiment":"neutral","sentiment_score":-0.1259230225529503}}}}