{"metadata":{"transaction_key":"deprecated","request_id":"019e3ea1-86be-7e12-8593-984a049c5c45","sha256":"a408dd69521afd917def84a42075710cf99a6be9972df1e99367cdf8c2f00562","created":"2026-05-19T05:07:15.057Z","duration":37.511936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":84,"output_tokens":50},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":93,"output_tokens":93},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":93,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Kaya. This is Airtel, your Internet service provider. We kindly request you post the payment at your earliest convenience. It's still showing overdue. If you need any assistance, please let us know. Thank you.","confidence":1.0,"words":[{"word":"hi","start":20.654999,"end":21.055,"confidence":0.9926758,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.11361366510391235},{"word":"kaya","start":21.055,"end":21.535,"confidence":0.76660156,"punctuated_word":"Kaya.","sentiment":"neutral","sentiment_score":0.1140998899936676},{"word":"this","start":21.535,"end":21.775002,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.08500662446022034},{"word":"is","start":21.775002,"end":22.095001,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.08488118648529053},{"word":"airtel","start":22.095001,"end":22.595001,"confidence":0.96875,"punctuated_word":"Airtel,","sentiment":"neutral","sentiment_score":0.11668264865875244},{"word":"your","start":22.735,"end":23.055,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05657254904508591},{"word":"internet","start":23.055,"end":23.455,"confidence":0.93359375,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.0947618931531906},{"word":"service","start":23.455,"end":23.955,"confidence":0.9980469,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.07154437899589539},{"word":"provider","start":24.015,"end":24.515,"confidence":1.0,"punctuated_word":"provider.","sentiment":"neutral","sentiment_score":0.08931025117635727},{"word":"we","start":25.369999,"end":25.529999,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.02094152569770813},{"word":"kindly","start":25.529999,"end":25.929998,"confidence":0.7475586,"punctuated_word":"kindly","sentiment":"neutral","sentiment_score":-0.03733997792005539},{"word":"request","start":25.929998,"end":26.41,"confidence":0.99902344,"punctuated_word":"request","sentiment":"neutral","sentiment_score":0.016746819019317627},{"word":"you","start":26.41,"end":26.57,"confidence":0.90283203,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08234675228595734},{"word":"post","start":26.57,"end":26.81,"confidence":0.54296875,"punctuated_word":"post","sentiment":"neutral","sentiment_score":0.017226040363311768},{"word":"the","start":26.81,"end":26.97,"confidence":0.9394531,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1273588985204697},{"word":"payment","start":26.97,"end":27.47,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.08557318150997162},{"word":"at","start":27.529999,"end":27.689999,"confidence":0.99121094,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.16213718056678772},{"word":"your","start":27.689999,"end":27.929998,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.084941565990448},{"word":"earliest","start":27.929998,"end":28.429998,"confidence":1.0,"punctuated_word":"earliest","sentiment":"neutral","sentiment_score":-0.03121737390756607},{"word":"convenience","start":28.49,"end":28.99,"confidence":0.9946289,"punctuated_word":"convenience.","sentiment":"neutral","sentiment_score":-0.026341937482357025},{"word":"it's","start":30.169998,"end":30.49,"confidence":0.9995117,"punctuated_word":"It's","sentiment":"negative","sentiment_score":-0.6454461812973022},{"word":"still","start":30.49,"end":30.81,"confidence":1.0,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.6085727214813232},{"word":"showing","start":30.81,"end":31.289999,"confidence":1.0,"punctuated_word":"showing","sentiment":"negative","sentiment_score":-0.7224856019020081},{"word":"overdue","start":31.289999,"end":31.789999,"confidence":0.9995117,"punctuated_word":"overdue.","sentiment":"negative","sentiment_score":-0.6528849601745605},{"word":"if","start":31.929998,"end":32.17,"confidence":1.0,"punctuated_word":"If","sentiment":"negative","sentiment_score":-0.36598891019821167},{"word":"you","start":32.17,"end":32.329998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2263427376747131},{"word":"need","start":32.329998,"end":32.57,"confidence":1.0,"punctuated_word":"need","sentiment":"negative","sentiment_score":-0.3443925380706787},{"word":"any","start":32.57,"end":32.809998,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.24161414802074432},{"word":"assistance","start":32.809998,"end":33.309998,"confidence":0.99902344,"punctuated_word":"assistance,","sentiment":"neutral","sentiment_score":-0.25149738788604736},{"word":"please","start":33.53,"end":33.93,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.18653713166713717},{"word":"let","start":33.93,"end":34.09,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.07470402121543884},{"word":"us","start":34.09,"end":34.329998,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.12415187060832976},{"word":"know","start":34.329998,"end":34.73,"confidence":1.0,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.14618870615959167},{"word":"thank","start":34.73,"end":35.05,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.36312025785446167},{"word":"you","start":35.05,"end":35.55,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2052682340145111}],"paragraphs":{"transcript":"\nHi, Kaya. This is Airtel, your Internet service provider. We kindly request you post the payment at your earliest convenience. It's still showing overdue. If you need any assistance, please let us know.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hi, Kaya.","start":20.654999,"end":21.535,"sentiment":"neutral","sentiment_score":0.11385677754878998},{"text":"This is Airtel, your Internet service provider.","start":21.535,"end":24.515,"sentiment":"neutral","sentiment_score":0.08553707599639893},{"text":"We kindly request you post the payment at your earliest convenience.","start":25.369999,"end":28.99,"sentiment":"neutral","sentiment_score":-0.05674777586351742},{"text":"It's still showing overdue.","start":30.169998,"end":31.789999,"sentiment":"negative","sentiment_score":-0.6573473662137985},{"text":"If you need any assistance, please let us know.","start":31.929998,"end":34.73,"sentiment":"neutral","sentiment_score":-0.21793527238898808}],"sentiment":"neutral","sentiment_score":-0.13298664738734564,"num_words":33,"start":20.654999,"end":34.73},{"sentences":[{"text":"Thank you.","start":34.73,"end":35.55,"sentiment":"neutral","sentiment_score":0.2841942459344864}],"sentiment":"neutral","sentiment_score":0.2841942459344864,"num_words":2,"start":34.73,"end":35.55}]}}]},{"alternatives":[{"transcript":"61432605260 isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options.","confidence":1.0,"words":[{"word":"61432605260","start":1.8399999,"end":10.98,"confidence":0.99991125,"punctuated_word":"61432605260","sentiment":"neutral","sentiment_score":-0.2509777843952179},{"word":"isn't","start":11.36,"end":11.759999,"confidence":0.9980469,"punctuated_word":"isn't","sentiment":"negative","sentiment_score":-0.4937022924423218},{"word":"available","start":11.759999,"end":12.24,"confidence":1.0,"punctuated_word":"available","sentiment":"negative","sentiment_score":-0.5073308944702148},{"word":"right","start":12.24,"end":12.48,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.4284995198249817},{"word":"now","start":12.48,"end":12.975,"confidence":1.0,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.4606010913848877},{"word":"please","start":13.135,"end":13.375,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.2912393808364868},{"word":"leave","start":13.375,"end":13.455,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.2007950246334076},{"word":"a","start":13.455,"end":13.615001,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.21793514490127563},{"word":"detailed","start":13.615001,"end":14.115001,"confidence":0.99902344,"punctuated_word":"detailed","sentiment":"neutral","sentiment_score":-0.15334026515483856},{"word":"message","start":14.175,"end":14.655001,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.17647378146648407},{"word":"after","start":14.655001,"end":14.895,"confidence":0.99902344,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.14175720512866974},{"word":"the","start":14.895,"end":15.055,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1812483072280884},{"word":"tone","start":15.055,"end":15.555,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.18730118870735168},{"word":"when","start":15.615,"end":15.775001,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.09362486004829408},{"word":"you","start":15.775001,"end":15.935,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09387479722499847},{"word":"have","start":15.935,"end":16.095001,"confidence":0.9873047,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.07089175283908844},{"word":"finished","start":16.095001,"end":16.495,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.07136285305023193},{"word":"recording","start":16.495,"end":16.975,"confidence":0.99853516,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.09383703768253326},{"word":"you","start":16.975,"end":17.135,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.12105165421962738},{"word":"may","start":17.135,"end":17.375,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.1034599542617798},{"word":"hang","start":17.375,"end":17.535,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.08901536464691162},{"word":"up","start":17.535,"end":17.775,"confidence":0.7873535,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":-0.09837936609983444},{"word":"or","start":17.775,"end":18.015,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.12348397076129912},{"word":"press","start":18.015,"end":18.255001,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.10056621581315994},{"word":"1","start":18.255001,"end":18.495,"confidence":1.0,"punctuated_word":"1","sentiment":"neutral","sentiment_score":-0.10463769733905792},{"word":"for","start":18.495,"end":18.735,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.09019702672958374},{"word":"more","start":18.735,"end":18.895,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.08615200221538544},{"word":"options","start":18.895,"end":19.395,"confidence":1.0,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":-0.11033980548381804}],"paragraphs":{"transcript":"\n61432605260 isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options.","paragraphs":[{"sentences":[{"text":"61432605260 isn't available right now.","start":1.8399999,"end":12.975,"sentiment":"negative","sentiment_score":-0.42822231650352477},{"text":"Please leave a detailed message after the tone.","start":13.135,"end":15.555,"sentiment":"neutral","sentiment_score":-0.1937612872570753},{"text":"When you have finished recording, you may hang up, or press 1 for more options.","start":15.615,"end":19.395,"sentiment":"neutral","sentiment_score":-0.09672495722770691}],"sentiment":"neutral","sentiment_score":-0.1836455799639225,"num_words":28,"start":1.8399999,"end":19.395}]}}]}],"paragraphs":{"transcript":"\nChannel 1: 61432605260 isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options.\n\nChannel 0: Hi, Kaya. This is Airtel, your Internet service provider. We kindly request you post the payment at your earliest convenience. It's still showing overdue. If you need any assistance, please let us know.\n\nThank you.","paragraphs":[{"sentences":[{"text":"61432605260 isn't available right now.","start":1.8399999,"end":12.975,"sentiment":"negative","sentiment_score":-0.42822231650352477},{"text":"Please leave a detailed message after the tone.","start":13.135,"end":15.555,"sentiment":"neutral","sentiment_score":-0.1937612872570753},{"text":"When you have finished recording, you may hang up, or press 1 for more options.","start":15.615,"end":19.395,"sentiment":"neutral","sentiment_score":-0.09672495722770691}],"sentiment":"neutral","sentiment_score":-0.1836455799639225,"channel":1,"num_words":28,"start":1.8399999,"end":19.395},{"sentences":[{"text":"Hi, Kaya.","start":20.654999,"end":21.535,"sentiment":"neutral","sentiment_score":0.11385677754878998},{"text":"This is Airtel, your Internet service provider.","start":21.535,"end":24.515,"sentiment":"neutral","sentiment_score":0.08553707599639893},{"text":"We kindly request you post the payment at your earliest convenience.","start":25.369999,"end":28.99,"sentiment":"neutral","sentiment_score":-0.05674777586351742},{"text":"It's still showing overdue.","start":30.169998,"end":31.789999,"sentiment":"negative","sentiment_score":-0.6573473662137985},{"text":"If you need any assistance, please let us know.","start":31.929998,"end":34.73,"sentiment":"neutral","sentiment_score":-0.21793527238898808}],"sentiment":"neutral","sentiment_score":-0.13298664738734564,"channel":0,"num_words":33,"start":20.654999,"end":34.73},{"sentences":[{"text":"Thank you.","start":34.73,"end":35.55,"sentiment":"neutral","sentiment_score":0.2841942459344864}],"sentiment":"neutral","sentiment_score":0.2841942459344864,"channel":0,"num_words":2,"start":34.73,"end":35.55}]},"summary":{"result":"success","short":"The representative from Airtel calls Kaya to inform her that her payment is pending and she needs assistance. They request that she post her payment at her earliest convenience and inform her that it's still showing overdue. The representative also offers assistance if needed."},"intents":{"segments":[{"text":"We kindly request you post the payment at your earliest convenience. It's still showing overdue. If you need any assistance, please let us know. Thank you.","start_word":37,"end_word":62,"intents":[{"intent":"Request payment","confidence_score":0.5654866}]},{"text":"If you need any assistance, please let us know. Thank you.","start_word":52,"end_word":62,"intents":[{"intent":"Offer assistance","confidence_score":0.08394921}]}]},"sentiments":{"segments":[{"text":"61432605260 isn't available right now.","start_word":0,"end_word":4,"sentiment":"negative","sentiment_score":-0.3912869989871979},{"text":"Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options. Hi, Kaya. This is Airtel, your Internet service provider. We kindly request you post the payment at your earliest convenience.","start_word":5,"end_word":47,"sentiment":"neutral","sentiment_score":-0.05152490735054016},{"text":"It's still showing overdue.","start_word":48,"end_word":51,"sentiment":"negative","sentiment_score":-0.653215229511261},{"text":"If you need any assistance, please let us know. Thank you.","start_word":52,"end_word":62,"sentiment":"neutral","sentiment_score":-0.09814725071191788}],"average":{"sentiment":"neutral","sentiment_score":-0.1642650378647671}}}}