{"metadata":{"transaction_key":"deprecated","request_id":"019fc4f0-6af3-79f3-905c-d0e8c6caa06e","sha256":"c2e166d3507c35c209a055dc44d4601afe66ce8bb04d9f73c1c44a891576081f","created":"2026-08-03T00:05:20.166Z","duration":29.591938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":40,"output_tokens":40},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":40,"output_tokens":12}},"results":{"channels":[{"alternatives":[{"transcript":"Hello?","confidence":0.9819336,"words":[{"word":"hello","start":2.56,"end":3.06,"confidence":0.9819336,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.05679430067539215}],"paragraphs":{"transcript":"\nHello?","paragraphs":[{"sentences":[{"text":"Hello?","start":2.56,"end":3.06,"sentiment":"neutral","sentiment_score":0.05679430067539215}],"sentiment":"neutral","sentiment_score":0.05679430067539215,"num_words":1,"start":2.56,"end":3.06}]}}]},{"alternatives":[{"transcript":"Hi. This is Gary. I'm not available at the moment. Please leave a message, and I'll give you a callback. Thank you. Bye.","confidence":1.0,"words":[{"word":"hi","start":1.92,"end":2.24,"confidence":0.99902344,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.06567689776420593},{"word":"this","start":2.24,"end":2.48,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.05784989520907402},{"word":"is","start":2.48,"end":2.56,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0523705929517746},{"word":"gary","start":2.56,"end":2.96,"confidence":0.9980469,"punctuated_word":"Gary.","sentiment":"neutral","sentiment_score":-0.02176716737449169},{"word":"i'm","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.38825568556785583},{"word":"not","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5077053308486938},{"word":"available","start":3.28,"end":3.6799998,"confidence":1.0,"punctuated_word":"available","sentiment":"negative","sentiment_score":-0.4522533714771271},{"word":"at","start":3.6799998,"end":3.76,"confidence":0.99609375,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.5113449692726135},{"word":"the","start":3.76,"end":3.84,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5244061946868896},{"word":"moment","start":3.84,"end":4.34,"confidence":1.0,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.47344619035720825},{"word":"please","start":4.56,"end":4.88,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.3426532745361328},{"word":"leave","start":4.88,"end":5.04,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.25352194905281067},{"word":"a","start":5.04,"end":5.12,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.23179051280021667},{"word":"message","start":5.12,"end":5.44,"confidence":0.9194336,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.18968138098716736},{"word":"and","start":5.44,"end":5.52,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1262056976556778},{"word":"i'll","start":5.52,"end":5.7599998,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.13581615686416626},{"word":"give","start":5.7599998,"end":5.92,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.1400388479232788},{"word":"you","start":5.92,"end":6.0,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1848222315311432},{"word":"a","start":6.0,"end":6.16,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.18986067175865173},{"word":"callback","start":6.16,"end":6.64,"confidence":0.99902344,"punctuated_word":"callback.","sentiment":"neutral","sentiment_score":-0.20471952855587008},{"word":"thank","start":6.64,"end":6.8799996,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4432199597358704},{"word":"you","start":6.8799996,"end":7.3799996,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3446308970451355},{"word":"bye","start":7.44,"end":7.94,"confidence":0.99902344,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1296268105506897}],"paragraphs":{"transcript":"\nHi. This is Gary. I'm not available at the moment. Please leave a message, and I'll give you a callback. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.92,"end":2.24,"sentiment":"neutral","sentiment_score":0.06567689776420593},{"text":"This is Gary.","start":2.24,"end":2.96,"sentiment":"neutral","sentiment_score":0.029484440262118976},{"text":"I'm not available at the moment.","start":2.96,"end":4.34,"sentiment":"negative","sentiment_score":-0.476235290368398},{"text":"Please leave a message, and I'll give you a callback.","start":4.56,"end":6.64,"sentiment":"neutral","sentiment_score":-0.19991102516651155},{"text":"Thank you.","start":6.64,"end":7.3799996,"sentiment":"positive","sentiment_score":0.39392542839050293}],"sentiment":"neutral","sentiment_score":-0.1779336781156334,"num_words":22,"start":1.92,"end":7.3799996},{"sentences":[{"text":"Bye.","start":7.44,"end":7.94,"sentiment":"neutral","sentiment_score":0.1296268105506897}],"sentiment":"neutral","sentiment_score":0.1296268105506897,"num_words":1,"start":7.44,"end":7.94}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is Gary.\n\nChannel 0: Hello?\n\nChannel 1: I'm not available at the moment. Please leave a message, and I'll give you a callback. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.92,"end":2.24,"sentiment":"neutral","sentiment_score":0.06567689776420593},{"text":"This is Gary.","start":2.24,"end":2.96,"sentiment":"neutral","sentiment_score":0.029484440262118976}],"sentiment":"neutral","sentiment_score":0.038532554637640715,"channel":1,"num_words":4,"start":1.92,"end":2.96},{"sentences":[{"text":"Hello?","start":2.56,"end":3.06,"sentiment":"neutral","sentiment_score":0.05679430067539215}],"sentiment":"neutral","sentiment_score":0.05679430067539215,"channel":0,"num_words":1,"start":2.56,"end":3.06},{"sentences":[{"text":"I'm not available at the moment.","start":2.96,"end":4.34,"sentiment":"negative","sentiment_score":-0.476235290368398},{"text":"Please leave a message, and I'll give you a callback.","start":4.56,"end":6.64,"sentiment":"neutral","sentiment_score":-0.19991102516651155},{"text":"Thank you.","start":6.64,"end":7.3799996,"sentiment":"positive","sentiment_score":0.39392542839050293},{"text":"Bye.","start":7.44,"end":7.94,"sentiment":"neutral","sentiment_score":0.1296268105506897}],"sentiment":"neutral","sentiment_score":-0.2073181224496741,"channel":1,"num_words":19,"start":2.96,"end":7.94}]},"summary":{"result":"success","short":"Hi. This is Hello? Gary. I'm not available at the moment. Please leave a message, and I'll give you a callback. Thank you. Bye."},"intents":{"segments":[{"text":"Thank you. Bye.","start_word":21,"end_word":23,"intents":[{"intent":"Request a message","confidence_score":0.0023327183},{"intent":"Send a callback","confidence_score":0.0051642307}]}]},"sentiments":{"segments":[{"text":"Hi. This is Hello? Gary.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.038953568786382675},{"text":"I'm not available at the moment.","start_word":5,"end_word":10,"sentiment":"negative","sentiment_score":-0.4563743770122528},{"text":"Please leave a message, and I'll give you a callback.","start_word":11,"end_word":20,"sentiment":"neutral","sentiment_score":-0.19361846148967743},{"text":"Thank you.","start_word":21,"end_word":22,"sentiment":"positive","sentiment_score":0.3774939477443695},{"text":"Bye.","start_word":23,"end_word":23,"sentiment":"neutral","sentiment_score":0.17470329999923706}],"average":{"sentiment":"neutral","sentiment_score":-0.1357665777206421}}}}