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You're alright. You're alright. What's what seems to be the update, guys? Yes. Yes. Yep. Yes. Yep. Sure. Yes. Yes. Yep. Yep. Yeah. Yeah. So as as long as you don't obviously provide the Cold Rock ID profile to them, then you only provide the IDs and names of the business profiles relating to MBTrades and services, then, yeah, that that profile won't be affected. Uh-huh. What's your what's your what's your actual question? Yep. Yep. I would be I would be asking Google to depending so the m d refrigeration one, that when was the last time that was used? Yep. Gotcha. So in terms of where we sit now, so I would merge the previous Google business profile with the new one, and then I'd leave the EMB refrigeration one, given that, obviously, it's an old profile that shouldn't have been in use because my assumption is the merging of the profiles is taking all of that data and then putting it onto the new one. So you would probably only want to merge the one that was previously most previous active into the new one, which is the old the disabled MBTrader Services one. So the new verified one should be a new one moving forward, and then the MB Refrigeration should just be, like, just, like, lost lost in time. It's essentially just disabled. It's there. It's not used. It's discarded. Yeah. Correct. It should just be if it's an old trade if it's an old trading name, it hasn't been used in over, like, a decade or so. There's no valuable information on it because, obviously, if there was, it would have been moved over ten years ago. Then just disregard that one, keep it super plain and simple, and move the data from the previously most recently used Google My Business profile, merge that to the new one, and then you can call it a day from there, I assume. Yeah. Did that give you a reason behind that? Yep. Yep. Yep. Yeah. Yeah. That's fine. In terms of from what I can see here, so the new MBTrades and services Google My Business, the most important data there is obviously your views. So that data has been moved over. The next step is to move over the the business information and setup data. So we're missing a logo on the Google My Business profile. We're missing some some of the additional photos, the cover photo, some of the business settings on the profile, that sort of thing. So my question for you guys now is whose remit is that? Who's who's doing the offer? Sure. Gotcha. So Yeah. I I would say as long as those other two profiles are obviously, you know, active disabled, then you're just fine. They just they just sit there in the account. We don't have to worry about them. The next step from here So all all we do from the Fellow Stack side is with this new profile, which I'm assuming the correct one now is if I'm looking at it, the one that the primary owner is accounts@mbtns. Com dot a u. Yeah. Perfect. So all we do from our side is we copy the link to that Google My Business profile, and we update it across the subject pages. So I'll get the team to do that. And then the next step, there's two there's two other steps, which is essentially get the ID from that profile and then make sure that it's do the health checks. So I'll send an email to Sam for the Google Ads and then Corinne for the site, the main site. So, obviously, health check the IDs, make sure they match, make sure it's just the new Google My Business profile that's active. And then from your side, I would set up a if, Renee, if it's you're the one that's gonna be managing it, I would set up the call with Birdeye to go through connect the good the the Google My Business profile that's primary owner's accounts at MBTNS, connect that to, and then use their team to help do, like, a preliminary setup of the Google My Business profile. So that includes adding a logo, adding the business information, changing the category back to the primary category, adding the subcategories, setting up posts, replying to the reviews, all of those sort of, obviously, Google My Business profile set up and management items. It just kind of it just kind of as a platform, if you connect it to your Google My Business profile, it just kind of automates all of that management depending on the license that you guys have, which I'm assuming, if I remember correctly, did have that license. Yeah. Yes. Yeah. Yeah. No. Exactly. So to to answer your question, I would disregard the Google support's email or write back to them and say, hey. Look. We don't want to do anything with MB Refrigeration. That's an old profile that hasn't been an old business training name that hasn't been active in over ten years. Just, like, leave it with us. Because from what I can see right now, if you've got three business profiles, one of them is active and verified, which is the one under accounts at MBTNS. And the other ones are disabled slash merged, then we're good to go from here and then just close off the support chain with Google Google support and then do the setup on this new Google business profile. The main the main thing is that we have those reviews on the the the new Google business Google Business Profile. That's yeah. That's obviously under their their remit in terms of what I can I can't remember what they actually do? I think they just leave it. Yeah. You can request them to remove it. I'm pretty sure you can't remove it, but I'm pretty sure, yeah, if you just request it in the chain in the Google support chain to obviously copy the place ID. So I'll send you the place ID. It's linked to accounts at MBTNS, the profile ID. So just just just send them to us and say, look. This is the the active obviously, the active GMB that we wanna use moving forward. Can you please just delete the other two? And, obviously, make sure that it's super, super plain and clear in in writing. Obviously, we are using the current active MBTrader services with the primary owner, his accounts at MBTNS. Here's the place ID. We do not wish to use MB refrigeration or the other MBTNS that's marked duplicate. That's too easy. What I'm gonna do is I'm gonna forward Neil what I've just said on that email chain, And then, yeah, you guys can take it from there. Okay? So I've got, yeah, the one from Neil that you just sent at twelve, so it's just you now. Too easy. 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Neil. It's Tim here from. How are you going? Yeah. Just calling.\n\nIs now a good time to discuss your your email you sent through? Oh, it's Trish. It's not. Off. Okay.\n\nIt is open. No stress. You're alright. You're alright. What's what seems to be the update, guys?\n\nYes. Yes. Yep. Yes. Yep.\n\nSure. Yes. Yes. Yep. Yep.\n\nYeah. Yeah. So as as long as you don't obviously provide the Cold Rock ID profile to them, then you only provide the IDs and names of the business profiles relating to MBTrades and services, then, yeah, that that profile won't be affected. Uh-huh. What's your what's your what's your actual question?\n\nYep. Yep. I would be I would be asking Google to depending so the m d refrigeration one, that when was the last time that was used? Yep. Gotcha.\n\nSo in terms of where we sit now, so I would merge the previous Google business profile with the new one, and then I'd leave the EMB refrigeration one, given that, obviously, it's an old profile that shouldn't have been in use because my assumption is the merging of the profiles is taking all of that data and then putting it onto the new one. So you would probably only want to merge the one that was previously most previous active into the new one, which is the old the disabled MBTrader Services one. So the new verified one should be a new one moving forward, and then the MB Refrigeration should just be, like, just, like, lost lost in time. It's essentially just disabled. It's there.\n\nIt's not used. It's discarded. Yeah. Correct. It should just be if it's an old trade if it's an old trading name, it hasn't been used in over, like, a decade or so.\n\nThere's no valuable information on it because, obviously, if there was, it would have been moved over ten years ago. Then just disregard that one, keep it super plain and simple, and move the data from the previously most recently used Google My Business profile, merge that to the new one, and then you can call it a day from there, I assume. Yeah. Did that give you a reason behind that? Yep.\n\nYep. Yep. Yeah. Yeah. That's fine.\n\nIn terms of from what I can see here, so the new MBTrades and services Google My Business, the most important data there is obviously your views. So that data has been moved over. The next step is to move over the the business information and setup data. So we're missing a logo on the Google My Business profile. We're missing some some of the additional photos, the cover photo, some of the business settings on the profile, that sort of thing.\n\nSo my question for you guys now is whose remit is that? Who's who's doing the offer? Sure. Gotcha. So Yeah.\n\nI I would say as long as those other two profiles are obviously, you know, active disabled, then you're just fine. They just they just sit there in the account. We don't have to worry about them. The next step from here So all all we do from the Fellow Stack side is with this new profile, which I'm assuming the correct one now is if I'm looking at it, the one that the primary owner is accounts@mbtns. Com dot a u.\n\nYeah. Perfect. So all we do from our side is we copy the link to that Google My Business profile, and we update it across the subject pages. So I'll get the team to do that. And then the next step, there's two there's two other steps, which is essentially get the ID from that profile and then make sure that it's do the health checks.\n\nSo I'll send an email to Sam for the Google Ads and then Corinne for the site, the main site. So, obviously, health check the IDs, make sure they match, make sure it's just the new Google My Business profile that's active. And then from your side, I would set up a if, Renee, if it's you're the one that's gonna be managing it, I would set up the call with Birdeye to go through connect the good the the Google My Business profile that's primary owner's accounts at MBTNS, connect that to, and then use their team to help do, like, a preliminary setup of the Google My Business profile. So that includes adding a logo, adding the business information, changing the category back to the primary category, adding the subcategories, setting up posts, replying to the reviews, all of those sort of, obviously, Google My Business profile set up and management items. It just kind of it just kind of as a platform, if you connect it to your Google My Business profile, it just kind of automates all of that management depending on the license that you guys have, which I'm assuming, if I remember correctly, did have that license.\n\nYeah. Yes. Yeah. Yeah. No.\n\nExactly. So to to answer your question, I would disregard the Google support's email or write back to them and say, hey. Look. We don't want to do anything with MB Refrigeration. That's an old profile that hasn't been an old business training name that hasn't been active in over ten years.\n\nJust, like, leave it with us. Because from what I can see right now, if you've got three business profiles, one of them is active and verified, which is the one under accounts at MBTNS. And the other ones are disabled slash merged, then we're good to go from here and then just close off the support chain with Google Google support and then do the setup on this new Google business profile. The main the main thing is that we have those reviews on the the the new Google business Google Business Profile. That's yeah.\n\nThat's obviously under their their remit in terms of what I can I can't remember what they actually do? I think they just leave it. Yeah. You can request them to remove it. I'm pretty sure you can't remove it, but I'm pretty sure, yeah, if you just request it in the chain in the Google support chain to obviously copy the place ID.\n\nSo I'll send you the place ID. It's linked to accounts at MBTNS, the profile ID. So just just just send them to us and say, look. This is the the active obviously, the active GMB that we wanna use moving forward. Can you please just delete the other two?\n\nAnd, obviously, make sure that it's super, super plain and clear in in writing. Obviously, we are using the current active MBTrader services with the primary owner, his accounts at MBTNS. Here's the place ID. We do not wish to use MB refrigeration or the other MBTNS that's marked duplicate. That's too easy.\n\nWhat I'm gonna do is I'm gonna forward Neil what I've just said on that email chain, And then, yeah, you guys can take it from there. Okay? So I've got, yeah, the one from Neil that you just sent at twelve, so it's just you now. Too easy. I've got good things up.","paragraphs":[{"sentences":[{"text":"Hey, Neil.","start":2.48,"end":3.04,"sentiment":"neutral","sentiment_score":0.09672736376523972},{"text":"It's Tim here from.","start":3.04,"end":4.26,"sentiment":"neutral","sentiment_score":0.1666758432984352},{"text":"How are you going?","start":4.4,"end":5.22,"sentiment":"neutral","sentiment_score":0.205059502273798},{"text":"Yeah.","start":9.12,"end":9.44,"sentiment":"neutral","sentiment_score":0.3166668117046356},{"text":"Just calling.","start":9.44,"end":9.92,"sentiment":"neutral","sentiment_score":0.24097754806280136}],"sentiment":"neutral","sentiment_score":0.19069369366535774,"num_words":13,"start":2.48,"end":9.92},{"sentences":[{"text":"Is now a good time to discuss your your email you sent through?","start":9.92,"end":12.855,"sentiment":"neutral","sentiment_score":0.27421750357517827},{"text":"Oh, it's Trish.","start":21.575,"end":22.294998,"sentiment":"neutral","sentiment_score":-0.06501234819491704},{"text":"It's not.","start":22.294998,"end":23.035,"sentiment":"neutral","sentiment_score":-0.1105865016579628},{"text":"Off.","start":30.150002,"end":30.23,"sentiment":"neutral","sentiment_score":-0.04245422035455704},{"text":"Okay.","start":30.23,"end":30.73,"sentiment":"neutral","sentiment_score":-0.004310875199735165}],"sentiment":"neutral","sentiment_score":0.15509262015111744,"num_words":20,"start":9.92,"end":30.73},{"sentences":[{"text":"It is open.","start":35.03,"end":35.85,"sentiment":"neutral","sentiment_score":0.08400486409664154},{"text":"No stress.","start":37.59,"end":38.265,"sentiment":"neutral","sentiment_score":-0.10036884248256683},{"text":"You're alright.","start":43.465,"end":43.945,"sentiment":"neutral","sentiment_score":-0.011107160709798336},{"text":"You're alright.","start":43.945,"end":44.585,"sentiment":"neutral","sentiment_score":0.05042789876461029},{"text":"What's what seems to be the update, guys?","start":44.585,"end":47.165,"sentiment":"neutral","sentiment_score":-0.01990145619492978}],"sentiment":"neutral","sentiment_score":-0.0017231333014719626,"num_words":17,"start":35.03,"end":47.165},{"sentences":[{"text":"Yes.","start":50.28,"end":50.78,"sentiment":"neutral","sentiment_score":-0.0029966365545988083},{"text":"Yes.","start":57.892498,"end":58.392498,"sentiment":"neutral","sentiment_score":-0.02320977672934532},{"text":"Yep.","start":75.985,"end":76.485,"sentiment":"neutral","sentiment_score":-0.009046362712979317},{"text":"Yes.","start":82.799995,"end":83.299995,"sentiment":"neutral","sentiment_score":0.02099803276360035},{"text":"Yep.","start":96.495,"end":96.995,"sentiment":"neutral","sentiment_score":0.02047920413315296}],"sentiment":"neutral","sentiment_score":0.001244892179965973,"num_words":5,"start":50.28,"end":96.995},{"sentences":[{"text":"Sure.","start":100.975006,"end":101.475006,"sentiment":"neutral","sentiment_score":0.03589379042387009},{"text":"Yes.","start":113.630005,"end":113.955,"sentiment":"neutral","sentiment_score":0.031981147825717926},{"text":"Yes.","start":113.955,"end":114.455,"sentiment":"neutral","sentiment_score":0.02083981037139893},{"text":"Yep.","start":119.9625,"end":120.4625,"sentiment":"neutral","sentiment_score":0.0006986334919929504},{"text":"Yep.","start":132.77,"end":133.27,"sentiment":"neutral","sentiment_score":0.021829133853316307}],"sentiment":"neutral","sentiment_score":0.022248503193259238,"num_words":5,"start":100.975006,"end":133.27},{"sentences":[{"text":"Yeah.","start":159.84,"end":160.34,"sentiment":"neutral","sentiment_score":0.002812406048178673},{"text":"Yeah.","start":179.39,"end":179.70999,"sentiment":"neutral","sentiment_score":0.009519115090370178},{"text":"So as as long as you don't obviously provide the Cold Rock ID profile to them, then you only provide the IDs and names of the business profiles relating to MBTrades and services, then, yeah, that that profile won't be affected.","start":179.70999,"end":195.165,"sentiment":"neutral","sentiment_score":0.04671406436984132},{"text":"Uh-huh.","start":202.8,"end":203.3,"sentiment":"neutral","sentiment_score":-0.00811746995896101},{"text":"What's your what's your what's your actual question?","start":214.64,"end":216.90001,"sentiment":"neutral","sentiment_score":-0.13141849637031555}],"sentiment":"neutral","sentiment_score":0.01669505229577995,"num_words":52,"start":159.84,"end":216.90001},{"sentences":[{"text":"Yep.","start":227.02501,"end":227.52501,"sentiment":"neutral","sentiment_score":-0.04028724133968353},{"text":"Yep.","start":227.74501,"end":228.24501,"sentiment":"neutral","sentiment_score":-0.014018296264111996},{"text":"I would be I would be asking Google to depending so the m d refrigeration one, that when was the last time that was used?","start":241.92001,"end":254.895,"sentiment":"neutral","sentiment_score":-0.11757174760103226},{"text":"Yep.","start":289.64,"end":290.14,"sentiment":"neutral","sentiment_score":0.05901023745536804},{"text":"Gotcha.","start":314.47,"end":314.97,"sentiment":"neutral","sentiment_score":-0.1884193867444992}],"sentiment":"neutral","sentiment_score":-0.10768994403168045,"num_words":29,"start":227.02501,"end":314.97},{"sentences":[{"text":"So in terms of where we sit now, so I would merge the previous Google business profile with the new one, and then I'd leave the EMB refrigeration one, given that, obviously, it's an old profile that shouldn't have been in use because my assumption is the merging of the profiles is taking all of that data and then putting it onto the new one.","start":315.19,"end":344.085,"sentiment":"neutral","sentiment_score":-0.21239184072384468},{"text":"So you would probably only want to merge the one that was previously most previous active into the new one, which is the old the disabled MBTrader Services one.","start":344.16498,"end":355.145,"sentiment":"neutral","sentiment_score":-0.13562950363446927},{"text":"So the new verified one should be a new one moving forward, and then the MB Refrigeration should just be, like, just, like, lost lost in time.","start":356.18,"end":365.46,"sentiment":"neutral","sentiment_score":0.045483895749957474},{"text":"It's essentially just disabled.","start":365.46,"end":367.0,"sentiment":"neutral","sentiment_score":-0.14502247236669064},{"text":"It's there.","start":367.06,"end":367.78,"sentiment":"neutral","sentiment_score":-0.19068659842014313}],"sentiment":"neutral","sentiment_score":-0.13757577286226544,"num_words":127,"start":315.19,"end":367.78},{"sentences":[{"text":"It's not used.","start":367.78,"end":368.675,"sentiment":"neutral","sentiment_score":-0.3243921101093292},{"text":"It's discarded.","start":368.675,"end":369.815,"sentiment":"neutral","sentiment_score":-0.3173927366733551},{"text":"Yeah.","start":376.675,"end":376.995,"sentiment":"neutral","sentiment_score":-0.024843871593475345},{"text":"Correct.","start":376.995,"end":377.495,"sentiment":"neutral","sentiment_score":0.033438391983509064},{"text":"It should just be if it's an old trade if it's an old trading name, it hasn't been used in over, like, a decade or so.","start":377.555,"end":383.895,"sentiment":"neutral","sentiment_score":-0.16853492284336916}],"sentiment":"neutral","sentiment_score":-0.18125076597612916,"num_words":33,"start":367.78,"end":383.895},{"sentences":[{"text":"There's no valuable information on it because, obviously, if there was, it would have been moved over ten years ago.","start":384.16998,"end":389.47,"sentiment":"negative","sentiment_score":-0.4749829962849617},{"text":"Then just disregard that one, keep it super plain and simple, and move the data from the previously most recently used Google My Business profile, merge that to the new one, and then you can call it a day from there, I assume.","start":389.85,"end":405.625,"sentiment":"neutral","sentiment_score":0.08014072729058044},{"text":"Yeah.","start":412.42,"end":412.92,"sentiment":"neutral","sentiment_score":0.14381058514118197},{"text":"Did that give you a reason behind that?","start":427.955,"end":429.975,"sentiment":"neutral","sentiment_score":-0.007754810154438019},{"text":"Yep.","start":435.69,"end":436.19,"sentiment":"neutral","sentiment_score":-0.10881124436855316}],"sentiment":"neutral","sentiment_score":-0.08329654510502946,"num_words":73,"start":384.16998,"end":436.19},{"sentences":[{"text":"Yep.","start":441.89252,"end":442.39252,"sentiment":"neutral","sentiment_score":-0.07967247813940048},{"text":"Yep.","start":455.215,"end":455.715,"sentiment":"neutral","sentiment_score":-0.04637550562620163},{"text":"Yeah.","start":466.11,"end":466.61,"sentiment":"neutral","sentiment_score":0.029101736843585968},{"text":"Yeah.","start":480.845,"end":481.345,"sentiment":"neutral","sentiment_score":0.1223483681678772},{"text":"That's fine.","start":481.485,"end":482.285,"sentiment":"neutral","sentiment_score":0.1858099326491356}],"sentiment":"neutral","sentiment_score":0.0661703310906887,"num_words":6,"start":441.89252,"end":482.285},{"sentences":[{"text":"In terms of from what I can see here, so the new MBTrades and services Google My Business, the most important data there is obviously your views.","start":482.285,"end":491.19,"sentiment":"neutral","sentiment_score":0.08892984053602924},{"text":"So that data has been moved over.","start":491.33002,"end":493.59,"sentiment":"neutral","sentiment_score":0.09795998356172017},{"text":"The next step is to move over the the business information and setup data.","start":494.29,"end":499.57,"sentiment":"neutral","sentiment_score":0.030636509215193137},{"text":"So we're missing a logo on the Google My Business profile.","start":499.57,"end":503.615,"sentiment":"neutral","sentiment_score":-0.03805239363150163},{"text":"We're missing some some of the additional photos, the cover photo, some of the business settings on the profile, that sort of thing.","start":503.755,"end":512.235,"sentiment":"neutral","sentiment_score":-0.024433186358731727}],"sentiment":"neutral","sentiment_score":0.030917037710002284,"num_words":82,"start":482.285,"end":512.235},{"sentences":[{"text":"So my question for you guys now is whose remit is that?","start":512.235,"end":515.25,"sentiment":"neutral","sentiment_score":-0.023266606653730076},{"text":"Who's who's doing the offer?","start":515.25,"end":525.49,"sentiment":"neutral","sentiment_score":-0.03385674655437469},{"text":"Sure.","start":525.49,"end":525.99,"sentiment":"neutral","sentiment_score":0.17955677211284635},{"text":"Gotcha.","start":526.29,"end":526.79,"sentiment":"neutral","sentiment_score":0.23586980998516083},{"text":"So Yeah.","start":527.66504,"end":565.45496,"sentiment":"neutral","sentiment_score":0.2550976425409317}],"sentiment":"neutral","sentiment_score":0.022720897836344584,"num_words":21,"start":512.235,"end":565.45496},{"sentences":[{"text":"I I would say as long as those other two profiles are obviously, you know, active disabled, then you're just fine.","start":565.45496,"end":572.93,"sentiment":"neutral","sentiment_score":0.3283572012469882},{"text":"They just they just sit there in the account.","start":572.93,"end":574.61,"sentiment":"positive","sentiment_score":0.3636583189169566},{"text":"We don't have to worry about them.","start":574.61,"end":576.23,"sentiment":"neutral","sentiment_score":0.2534927747079304},{"text":"The next step from here So all all we do from the Fellow Stack side is with this new profile, which I'm assuming the correct one now is if I'm looking at it, the one that the primary owner is accounts@mbtns.","start":577.97,"end":602.47003,"sentiment":"neutral","sentiment_score":0.10463731372501792},{"text":"Com dot a u.","start":602.47003,"end":603.37,"sentiment":"neutral","sentiment_score":0.03822744684293866}],"sentiment":"neutral","sentiment_score":0.19982823377429712,"num_words":82,"start":565.45496,"end":603.37},{"sentences":[{"text":"Yeah.","start":604.87,"end":605.11,"sentiment":"neutral","sentiment_score":0.25228363275527954},{"text":"Perfect.","start":605.11,"end":605.565,"sentiment":"positive","sentiment_score":0.5526106357574463},{"text":"So all we do from our side is we copy the link to that Google My Business profile, and we update it across the subject pages.","start":605.565,"end":612.705,"sentiment":"neutral","sentiment_score":0.24744388059927866},{"text":"So I'll get the team to do that.","start":614.045,"end":615.645,"sentiment":"neutral","sentiment_score":0.20316662942059338},{"text":"And then the next step, there's two there's two other steps, which is essentially get the ID from that profile and then make sure that it's do the health checks.","start":615.645,"end":625.67,"sentiment":"neutral","sentiment_score":0.04343443078299363}],"sentiment":"neutral","sentiment_score":0.15404244125679586,"num_words":66,"start":604.87,"end":625.67},{"sentences":[{"text":"So I'll send an email to Sam for the Google Ads and then Corinne for the site, the main site.","start":625.67,"end":634.355,"sentiment":"neutral","sentiment_score":0.07577938511967659},{"text":"So, obviously, health check the IDs, make sure they match, make sure it's just the new Google My Business profile that's active.","start":634.355,"end":641.41504,"sentiment":"neutral","sentiment_score":0.08578233894976703},{"text":"And then from your side, I would set up a if, Renee, if it's you're the one that's gonna be managing it, I would set up the call with Birdeye to go through connect the good the the Google My Business profile that's primary owner's accounts at MBTNS, connect that to, and then use their team to help do, like, a preliminary setup of the Google My Business profile.","start":641.795,"end":668.115,"sentiment":"neutral","sentiment_score":0.09310137269937474},{"text":"So that includes adding a logo, adding the business information, changing the category back to the primary category, adding the subcategories, setting up posts, replying to the reviews, all of those sort of, obviously, Google My Business profile set up and management items.","start":668.41504,"end":687.57996,"sentiment":"neutral","sentiment_score":0.0845412235100602},{"text":"It just kind of it just kind of as a platform, if you connect it to your Google My Business profile, it just kind of automates all of that management depending on the license that you guys have, which I'm assuming, if I remember correctly, did have that license.","start":695.495,"end":709.18994,"sentiment":"neutral","sentiment_score":0.13091340337936974}],"sentiment":"neutral","sentiment_score":0.09791538547816242,"num_words":203,"start":625.67,"end":709.18994},{"sentences":[{"text":"Yeah.","start":726.70496,"end":727.20496,"sentiment":"neutral","sentiment_score":-0.04634448513388634},{"text":"Yes.","start":749.635,"end":750.135,"sentiment":"neutral","sentiment_score":-0.10783500969409944},{"text":"Yeah.","start":759.97,"end":760.37,"sentiment":"neutral","sentiment_score":-0.006368014961481094},{"text":"Yeah.","start":760.37,"end":760.69,"sentiment":"neutral","sentiment_score":-0.032460227608680725},{"text":"No.","start":760.69,"end":760.85,"sentiment":"neutral","sentiment_score":-0.16915903985500336}],"sentiment":"neutral","sentiment_score":-0.07243335545063019,"num_words":5,"start":726.70496,"end":760.85},{"sentences":[{"text":"Exactly.","start":760.85,"end":761.35,"sentiment":"neutral","sentiment_score":-0.15394894778728485},{"text":"So to to answer your question, I would disregard the Google support's email or write back to them and say, hey.","start":761.49,"end":768.285,"sentiment":"neutral","sentiment_score":-0.17979502890791213},{"text":"Look.","start":768.285,"end":768.605,"sentiment":"neutral","sentiment_score":-0.2654385268688202},{"text":"We don't want to do anything with MB Refrigeration.","start":768.605,"end":771.825,"sentiment":"negative","sentiment_score":-0.5096085535155402},{"text":"That's an old profile that hasn't been an old business training name that hasn't been active in over ten years.","start":772.285,"end":777.345,"sentiment":"negative","sentiment_score":-0.4033707693219185}],"sentiment":"neutral","sentiment_score":-0.32401875865000945,"num_words":52,"start":760.85,"end":777.345},{"sentences":[{"text":"Just, like, leave it with us.","start":779.87,"end":781.31,"sentiment":"neutral","sentiment_score":-0.00960529005775849},{"text":"Because from what I can see right now, if you've got three business profiles, one of them is active and verified, which is the one under accounts at MBTNS.","start":781.31,"end":790.61,"sentiment":"neutral","sentiment_score":0.016399186265108914},{"text":"And the other ones are disabled slash merged, then we're good to go from here and then just close off the support chain with Google Google support and then do the setup on this new Google business profile.","start":791.83496,"end":804.89496,"sentiment":"neutral","sentiment_score":0.01655200139717444},{"text":"The main the main thing is that we have those reviews on the the the new Google business Google Business Profile.","start":805.44995,"end":812.43,"sentiment":"neutral","sentiment_score":0.015820218604945},{"text":"That's yeah.","start":839.96,"end":846.455,"sentiment":"neutral","sentiment_score":-0.13656295090913773}],"sentiment":"neutral","sentiment_score":0.011521035451247977,"num_words":96,"start":779.87,"end":846.455},{"sentences":[{"text":"That's obviously under their their remit in terms of what I can I can't remember what they actually do?","start":846.455,"end":853.73505,"sentiment":"neutral","sentiment_score":-0.08921527490019798},{"text":"I think they just leave it.","start":853.73505,"end":855.09,"sentiment":"neutral","sentiment_score":-0.08415962755680084},{"text":"Yeah.","start":892.73,"end":892.97,"sentiment":"neutral","sentiment_score":-0.04437357932329178},{"text":"You can request them to remove it.","start":892.97,"end":895.465,"sentiment":"neutral","sentiment_score":-0.08087577138628278},{"text":"I'm pretty sure you can't remove it, but I'm pretty sure, yeah, if you just request it in the chain in the Google support chain to obviously copy the place ID.","start":895.465,"end":907.225,"sentiment":"neutral","sentiment_score":0.010472705287318076}],"sentiment":"neutral","sentiment_score":-0.038842157868202776,"num_words":64,"start":846.455,"end":907.225},{"sentences":[{"text":"So I'll send you the place ID.","start":907.225,"end":908.925,"sentiment":"neutral","sentiment_score":0.016252573845641955},{"text":"It's linked to accounts at MBTNS, the profile ID.","start":911.3,"end":915.48,"sentiment":"neutral","sentiment_score":0.019190749153494835},{"text":"So just just just send them to us and say, look.","start":916.82,"end":919.14,"sentiment":"neutral","sentiment_score":0.026945084841413933},{"text":"This is the the active obviously, the active GMB that we wanna use moving forward.","start":919.14,"end":925.005,"sentiment":"neutral","sentiment_score":0.04688139446079731},{"text":"Can you please just delete the other two?","start":925.305,"end":927.805,"sentiment":"neutral","sentiment_score":-0.02908566500991583}],"sentiment":"neutral","sentiment_score":0.021068325787782668,"num_words":50,"start":907.225,"end":927.805},{"sentences":[{"text":"And, obviously, make sure that it's super, super plain and clear in in writing.","start":929.22504,"end":933.945,"sentiment":"neutral","sentiment_score":0.03687621280550957},{"text":"Obviously, we are using the current active MBTrader services with the primary owner, his accounts at MBTNS.","start":933.945,"end":941.51,"sentiment":"neutral","sentiment_score":-0.006419210996040527},{"text":"Here's the place ID.","start":942.45,"end":943.75,"sentiment":"neutral","sentiment_score":0.0011982677970081568},{"text":"We do not wish to use MB refrigeration or the other MBTNS that's marked duplicate.","start":945.17,"end":958.835,"sentiment":"neutral","sentiment_score":-0.16735019236803056},{"text":"That's too easy.","start":959.455,"end":960.09503,"sentiment":"neutral","sentiment_score":0.24185139934221903}],"sentiment":"neutral","sentiment_score":-0.025901230640779687,"num_words":53,"start":929.22504,"end":960.09503},{"sentences":[{"text":"What I'm gonna do is I'm gonna forward Neil what I've just said on that email chain, And then, yeah, you guys can take it from there.","start":960.09503,"end":969.02997,"sentiment":"neutral","sentiment_score":0.12033738885764722},{"text":"Okay?","start":969.02997,"end":969.52997,"sentiment":"neutral","sentiment_score":0.14194081723690033},{"text":"So I've got, yeah, the one from Neil that you just sent at twelve, so it's just you now.","start":978.47,"end":986.115,"sentiment":"neutral","sentiment_score":0.04779503602338465},{"text":"Too easy.","start":995.50696,"end":995.74695,"sentiment":"neutral","sentiment_score":0.2792114019393921},{"text":"I've got good things up.","start":995.74695,"end":997.68695,"sentiment":"positive","sentiment_score":0.6047188311815261}],"sentiment":"neutral","sentiment_score":0.1459476474189648,"num_words":54,"start":960.09503,"end":997.68695}]}}]},{"alternatives":[{"transcript":"Hello? Yeah. Good, mate. Yes, mate. Yeah. Yeah. It would be really good, actually. Thank you for calling back. Hang on a sec. I'll just put you on speaker because I got my IT guru sitting right beside me. I got Tim. Jim. Did you say Jim or Tim? Sorry. Hi. Hi, Tim. Hi, Tim. Hi, Tim. How are you going? It's Neil and Renee. How are you? Sorry. I said, is it is it Tim or Giles? And he said Jim. He put the two together. Sorry. Right. I'll let Renee explain it to you because I it's all confusing. First of all, I think that's just a bit of apology about the email banter last week. There's a few little things going on in the office that you you probably picked up on. So we're working with Rob to just understand the ownership of Google. Because I think, as I mentioned to you, he had shared a screenshot where there was three Google accounts. Yep. Now and Samit had transferred one of those to us, which we thought we were just being invited as a manager, not as an owner. And that's the one that's currently verified with Google. Rob has shared ownership with Neil just now with the third duplicate account. So currently in Google, there is NB trades and services by two. One verified, one marked as a duplicate. Then there is also a profile for NB Refrigeration, which was the former trading name, also marked as a duplicate. So I'm just in the middle of typing all the IDs, all the information, and sending them back to Google support. So Rob also shared that the email he had that held the business profile formally held his Cold Rock business profile. From fifteen years ago? Well, eleven or ten years ago. So yeah. It's pretty much his personal one. It's his personal. It holds all his personal stuff, that particular email. I'm just trying to get Google to merge all three in the account. Is that gonna pick up any of the Cold Rock information as well? I I believe that the profile would have remained with the new Cold Rock owner, wouldn't it? Yeah. Well, the price will the profile that says n b refrigeration, I'm assuming that's also n b's. I'm just I'm just a little bit lost now. Because currently, if if Neil logs into his Google business profile now, he has three profiles sitting under his name because Rob has granted him ownership to the third one. But but it two of them say n b trades and services, one of them says n b refrigeration. So if if it if it was you, would you be asking Google to merge all three? Well, that that's part of that confusion. Apparently, it was supposed to have been parked. But from what we can find out, it's actually been reactivated back in September. And I think this one is relink is now links to the work at sub SuburbStack has been doing. No. That was sorry. In the MB Refrigeration Google profile, I I think that's the one that was attached with personal Gmail of Rob Barela. And the one that you've been doing work on is attached to nbrefrigeration1@gmail, I believe. That's what you said. Is it? Yeah. Sorry. You saw that it's back at doing the work on n b refrigeration one, which is probably even given we suspect that you've been given the wrong information, and it should have went to be NB Trading Services. Mhmm. Because at the moment, it's showing as a duplicate, so we should be requesting that they disable that. Yes. Yes. Yeah. Okay. Oh, dear. Hopefully, it's that easy. Yeah. So we'll we'll send that off to Google because at first, Google was from that email I shared with you, Mabel from the support team was telling us to merge it back to the n b refrigeration profile. No. And that was the email I shared with you because I was trying to get my head around it. I had said that because the other one was the account, so that was sitting under the admin team. Like, accounts is is an email that the admin team has. But I'm I'm sure and the reason we did that was because, for instance, the scenario where Robert going away, if he's the owner and he's getting all the login recover all the two factor authentication and stuff, we needed to have an email that we could get access to. It used to have a the profile used to be shared with our marketing, which is a marketing email. I'm happy to send it to that instead just so that we can minimize who, you know, has access to it. Yep. Yep. Yeah. Yeah. Okay. Yep. I didn't see them. Who's what? Sorry. Who's gonna be looking after it? Until it's up and until it's up and down the week between Renee and I to get it sorted. But it did but you're much better at this sort of stuff than I am. I I had held off only because Mabel's instruction was to merge it back to the other. That's why I didn't go ahead and start updating anything on the the currently verified one because I was just trying to see if we could sort out this third one as well, which we've now got access to just so that we can put it to bed and not have any confusion in the background of having Google Maps have three different addresses sitting there on GBP. Yep. What about the work you've done? As far as suburbs that what about the work you've done to the other profile? Will they move that across or are you going to have to recreate all of that again? Yes. Yeah. Yes. Yes. Okay. Yeah. Yeah. Yeah. Mhmm. Mhmm. Yeah. Mhmm. Yeah. Yep. So you're suggesting so bird eye. So I have another meeting with some meat to help with that. Yeah. Yep. Yeah. Okay. Not a problem. Well, sounds like I'll be looking at it. It's it's yeah. As I said at the beginning of the call, there's just a few management things that are being sorted out. This is something that Rob had been dealing with. So Neil hadn't been involved with this. He'd he'd step back and he was just managing the tenders and the quotes and, you know, everything else that he had to do. And Rob was looking after this, but our concern and, you know, he's he's done a lot of really hard work on it, but our concern is is that we have three profiles. That should've unfortunately never have happened. Didn't you? But Down the bridge. But moving on from that yeah. We we just need to get it to a point where it's sorted and we're all all on the one page. Mhmm. Yep. Yes. Yes. Mhmm. Yeah. Yeah. Which we which we do. The 80 the 87 reviews are there. So yep. Right. Well, so the three when we look at the three profiles under Neil's Google profile now, it actually shows it actually shows two as duplicate. So is that still is support going to have to shut the duplicate down? Because that picture I showed with me the other day is challenged because that was shared by Rob. Okay. They had it as disabled. But when Rob I think that that nip I sent you, I think showed n b refrigeration as disabled. It's now marked as a duplicate, and it's got the other n b one marked as a duplicate. And I've just I believe duplication create issues with the account, with the verified account. Yep. Yeah. That's the one seven o. Yeah. Yep. Okay. Great. Yep. We'll approach that by with them then. Okay. Thank you so much, Tim. You may Much appreciated. Yep. That email train, you may get Rob respond still. But yeah. Because it oh, okay. Yeah. It's just still on it. I think that's on because I can say if it was the one from the other day, it had everyone on it. Yep. Yep. Thank you very much. Okay. Thank you. See you later. 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Yeah. Good, mate. Yes, mate. Yeah.\n\nYeah. It would be really good, actually. Thank you for calling back. Hang on a sec. I'll just put you on speaker because I got my IT guru sitting right beside me.\n\nI got Tim. Jim. Did you say Jim or Tim? Sorry. Hi.\n\nHi, Tim. Hi, Tim. Hi, Tim. How are you going? It's Neil and Renee.\n\nHow are you? Sorry. I said, is it is it Tim or Giles? And he said Jim. He put the two together.\n\nSorry. Right. I'll let Renee explain it to you because I it's all confusing. First of all, I think that's just a bit of apology about the email banter last week. There's a few little things going on in the office that you you probably picked up on.\n\nSo we're working with Rob to just understand the ownership of Google. Because I think, as I mentioned to you, he had shared a screenshot where there was three Google accounts. Yep. Now and Samit had transferred one of those to us, which we thought we were just being invited as a manager, not as an owner. And that's the one that's currently verified with Google.\n\nRob has shared ownership with Neil just now with the third duplicate account. So currently in Google, there is NB trades and services by two. One verified, one marked as a duplicate. Then there is also a profile for NB Refrigeration, which was the former trading name, also marked as a duplicate. So I'm just in the middle of typing all the IDs, all the information, and sending them back to Google support.\n\nSo Rob also shared that the email he had that held the business profile formally held his Cold Rock business profile. From fifteen years ago? Well, eleven or ten years ago. So yeah. It's pretty much his personal one.\n\nIt's his personal. It holds all his personal stuff, that particular email. I'm just trying to get Google to merge all three in the account. Is that gonna pick up any of the Cold Rock information as well? I I believe that the profile would have remained with the new Cold Rock owner, wouldn't it?\n\nYeah. Well, the price will the profile that says n b refrigeration, I'm assuming that's also n b's. I'm just I'm just a little bit lost now. Because currently, if if Neil logs into his Google business profile now, he has three profiles sitting under his name because Rob has granted him ownership to the third one. But but it two of them say n b trades and services, one of them says n b refrigeration.\n\nSo if if it if it was you, would you be asking Google to merge all three? Well, that that's part of that confusion. Apparently, it was supposed to have been parked. But from what we can find out, it's actually been reactivated back in September. And I think this one is relink is now links to the work at sub SuburbStack has been doing.\n\nNo. That was sorry. In the MB Refrigeration Google profile, I I think that's the one that was attached with personal Gmail of Rob Barela. And the one that you've been doing work on is attached to nbrefrigeration1@gmail, I believe. That's what you said.\n\nIs it? Yeah. Sorry. You saw that it's back at doing the work on n b refrigeration one, which is probably even given we suspect that you've been given the wrong information, and it should have went to be NB Trading Services. Mhmm.\n\nBecause at the moment, it's showing as a duplicate, so we should be requesting that they disable that. Yes. Yes. Yeah. Okay.\n\nOh, dear. Hopefully, it's that easy. Yeah. So we'll we'll send that off to Google because at first, Google was from that email I shared with you, Mabel from the support team was telling us to merge it back to the n b refrigeration profile. No.\n\nAnd that was the email I shared with you because I was trying to get my head around it. I had said that because the other one was the account, so that was sitting under the admin team. Like, accounts is is an email that the admin team has. But I'm I'm sure and the reason we did that was because, for instance, the scenario where Robert going away, if he's the owner and he's getting all the login recover all the two factor authentication and stuff, we needed to have an email that we could get access to. It used to have a the profile used to be shared with our marketing, which is a marketing email.\n\nI'm happy to send it to that instead just so that we can minimize who, you know, has access to it. Yep. Yep. Yeah. Yeah.\n\nOkay. Yep. I didn't see them. Who's what? Sorry.\n\nWho's gonna be looking after it? Until it's up and until it's up and down the week between Renee and I to get it sorted. But it did but you're much better at this sort of stuff than I am. I I had held off only because Mabel's instruction was to merge it back to the other. That's why I didn't go ahead and start updating anything on the the currently verified one because I was just trying to see if we could sort out this third one as well, which we've now got access to just so that we can put it to bed and not have any confusion in the background of having Google Maps have three different addresses sitting there on GBP.\n\nYep. What about the work you've done? As far as suburbs that what about the work you've done to the other profile? Will they move that across or are you going to have to recreate all of that again? Yes.\n\nYeah. Yes. Yes. Okay. Yeah.\n\nYeah. Yeah. Mhmm. Mhmm. Yeah.\n\nMhmm. Yeah. Yep. So you're suggesting so bird eye. So I have another meeting with some meat to help with that.\n\nYeah. Yep. Yeah. Okay. Not a problem.\n\nWell, sounds like I'll be looking at it. It's it's yeah. As I said at the beginning of the call, there's just a few management things that are being sorted out. This is something that Rob had been dealing with. So Neil hadn't been involved with this.\n\nHe'd he'd step back and he was just managing the tenders and the quotes and, you know, everything else that he had to do. And Rob was looking after this, but our concern and, you know, he's he's done a lot of really hard work on it, but our concern is is that we have three profiles. That should've unfortunately never have happened. Didn't you? But Down the bridge.\n\nBut moving on from that yeah. We we just need to get it to a point where it's sorted and we're all all on the one page. Mhmm. Yep. Yes.\n\nYes. Mhmm. Yeah. Yeah. Which we which we do.\n\nThe 80 the 87 reviews are there. So yep. Right. Well, so the three when we look at the three profiles under Neil's Google profile now, it actually shows it actually shows two as duplicate. So is that still is support going to have to shut the duplicate down?\n\nBecause that picture I showed with me the other day is challenged because that was shared by Rob. Okay. They had it as disabled. But when Rob I think that that nip I sent you, I think showed n b refrigeration as disabled. It's now marked as a duplicate, and it's got the other n b one marked as a duplicate.\n\nAnd I've just I believe duplication create issues with the account, with the verified account. Yep. Yeah. That's the one seven o. Yeah.\n\nYep. Okay. Great. Yep. We'll approach that by with them then.\n\nOkay. Thank you so much, Tim. You may Much appreciated. Yep. That email train, you may get Rob respond still.\n\nBut yeah. Because it oh, okay. Yeah. It's just still on it. I think that's on because I can say if it was the one from the other day, it had everyone on it.\n\nYep. Yep. Thank you very much. Okay. Thank you.\n\nSee you later. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.02994191274046898},{"text":"Yeah.","start":6.24,"end":6.56,"sentiment":"neutral","sentiment_score":0.24710938334465027},{"text":"Good, mate.","start":6.56,"end":7.3799996,"sentiment":"positive","sentiment_score":0.5000089257955551},{"text":"Yes, mate.","start":13.925,"end":14.325,"sentiment":"neutral","sentiment_score":0.20174335688352585},{"text":"Yeah.","start":14.325,"end":14.565001,"sentiment":"neutral","sentiment_score":0.25634944438934326}],"sentiment":"neutral","sentiment_score":0.27670075797608923,"num_words":7,"start":0.48,"end":14.565001},{"sentences":[{"text":"Yeah.","start":14.565001,"end":14.885,"sentiment":"positive","sentiment_score":0.4623276293277741},{"text":"It would be really good, actually.","start":14.885,"end":16.165,"sentiment":"positive","sentiment_score":0.6927628715833029},{"text":"Thank you for calling back.","start":16.165,"end":17.125,"sentiment":"positive","sentiment_score":0.6241637349128724},{"text":"Hang on a sec.","start":17.125,"end":17.685,"sentiment":"neutral","sentiment_score":0.1256079524755478},{"text":"I'll just put you on speaker because I got my IT guru sitting right beside me.","start":17.685,"end":20.985,"sentiment":"neutral","sentiment_score":0.06682053953409195}],"sentiment":"neutral","sentiment_score":0.29097762424498796,"num_words":32,"start":14.565001,"end":20.985},{"sentences":[{"text":"I got Tim.","start":24.165,"end":25.225,"sentiment":"neutral","sentiment_score":-0.057029067228237786},{"text":"Jim.","start":26.91,"end":27.390001,"sentiment":"neutral","sentiment_score":-0.04297184944152832},{"text":"Did you say Jim or Tim?","start":27.390001,"end":28.51,"sentiment":"neutral","sentiment_score":-0.03835199152429899},{"text":"Sorry.","start":28.51,"end":29.01,"sentiment":"neutral","sentiment_score":-0.07838185876607895},{"text":"Hi.","start":31.23,"end":31.470001,"sentiment":"neutral","sentiment_score":0.025590915232896805}],"sentiment":"neutral","sentiment_score":-0.04141349531710148,"num_words":12,"start":24.165,"end":31.470001},{"sentences":[{"text":"Hi, Tim.","start":31.470001,"end":32.190002,"sentiment":"neutral","sentiment_score":0.051227737218141556},{"text":"Hi, Tim.","start":32.190002,"end":32.296665,"sentiment":"neutral","sentiment_score":0.08330380171537399},{"text":"Hi, Tim.","start":32.296665,"end":32.35,"sentiment":"neutral","sentiment_score":0.14185430854558945},{"text":"How are you going?","start":32.35,"end":34.21,"sentiment":"neutral","sentiment_score":0.17458640038967133},{"text":"It's Neil and Renee.","start":34.27,"end":35.15,"sentiment":"neutral","sentiment_score":0.06640413776040077}],"sentiment":"neutral","sentiment_score":0.10833813196846417,"num_words":14,"start":31.470001,"end":35.15},{"sentences":[{"text":"How are you?","start":35.15,"end":35.89,"sentiment":"neutral","sentiment_score":0.06794842580954234},{"text":"Sorry.","start":36.91,"end":37.23,"sentiment":"neutral","sentiment_score":-0.053968172520399094},{"text":"I said, is it is it Tim or Giles?","start":37.23,"end":39.010002,"sentiment":"neutral","sentiment_score":-0.05922195936242739},{"text":"And he said Jim.","start":39.31,"end":40.11,"sentiment":"neutral","sentiment_score":-0.043169946409761906},{"text":"He put the two together.","start":40.11,"end":41.325,"sentiment":"neutral","sentiment_score":-0.04343094751238823}],"sentiment":"neutral","sentiment_score":-0.03513432057066397,"num_words":22,"start":35.15,"end":41.325},{"sentences":[{"text":"Sorry.","start":41.565002,"end":42.065002,"sentiment":"neutral","sentiment_score":-0.07748467475175858},{"text":"Right.","start":47.805,"end":48.125,"sentiment":"neutral","sentiment_score":-0.03366336226463318},{"text":"I'll let Renee explain it to you because I it's all confusing.","start":48.125,"end":50.705,"sentiment":"neutral","sentiment_score":-0.12361851831277211},{"text":"First of all, I think that's just a bit of apology about the email banter last week.","start":51.165,"end":56.13,"sentiment":"neutral","sentiment_score":-0.08515071605934817},{"text":"There's a few little things going on in the office that you you probably picked up on.","start":57.09,"end":63.91,"sentiment":"neutral","sentiment_score":-0.024915909285054487}],"sentiment":"neutral","sentiment_score":-0.07220214349217713,"num_words":48,"start":41.565002,"end":63.91},{"sentences":[{"text":"So we're working with Rob to just understand the ownership of Google.","start":66.69,"end":74.115,"sentiment":"neutral","sentiment_score":-0.022260773461312056},{"text":"Because I think, as I mentioned to you, he had shared a screenshot where there was three Google accounts.","start":76.015,"end":80.995,"sentiment":"neutral","sentiment_score":-0.016130343961872552},{"text":"Yep.","start":83.535,"end":84.035,"sentiment":"neutral","sentiment_score":0.015354759991168976},{"text":"Now and Samit had transferred one of those to us, which we thought we were just being invited as a manager, not as an owner.","start":86.67,"end":95.49,"sentiment":"neutral","sentiment_score":-0.006516898423433304},{"text":"And that's the one that's currently verified with Google.","start":95.63,"end":99.095,"sentiment":"neutral","sentiment_score":0.008753695111307833}],"sentiment":"neutral","sentiment_score":-0.009733185778851763,"num_words":66,"start":66.69,"end":99.095},{"sentences":[{"text":"Rob has shared ownership with Neil just now with the third duplicate account.","start":101.155,"end":106.835,"sentiment":"neutral","sentiment_score":0.024498805976830997},{"text":"So currently in Google, there is NB trades and services by two.","start":106.835,"end":112.134995,"sentiment":"neutral","sentiment_score":0.01905731949955225},{"text":"One verified, one marked as a duplicate.","start":113.16,"end":115.66,"sentiment":"neutral","sentiment_score":0.012597869017294474},{"text":"Then there is also a profile for NB Refrigeration, which was the former trading name, also marked as a duplicate.","start":117.32,"end":124.94,"sentiment":"neutral","sentiment_score":-0.20274148150347174},{"text":"So I'm just in the middle of typing all the IDs, all the information, and sending them back to Google support.","start":125.16,"end":130.805,"sentiment":"neutral","sentiment_score":-0.23643955304509118}],"sentiment":"neutral","sentiment_score":-0.11485894313975148,"num_words":73,"start":101.155,"end":130.805},{"sentences":[{"text":"So Rob also shared that the email he had that held the business profile formally held his Cold Rock business profile.","start":133.825,"end":146.54,"sentiment":"neutral","sentiment_score":0.021509284064883276},{"text":"From fifteen years ago?","start":147.0,"end":148.54,"sentiment":"neutral","sentiment_score":-0.006419909419491887},{"text":"Well, eleven or ten years ago.","start":148.84,"end":150.7,"sentiment":"neutral","sentiment_score":-0.04346565374483665},{"text":"So yeah.","start":156.185,"end":156.745,"sentiment":"neutral","sentiment_score":-0.024213286116719246},{"text":"It's pretty much his personal one.","start":156.745,"end":158.58499,"sentiment":"neutral","sentiment_score":-0.04997586707274119}],"sentiment":"neutral","sentiment_score":-0.004693855627033955,"num_words":39,"start":133.825,"end":158.58499},{"sentences":[{"text":"It's his personal.","start":158.58499,"end":159.385,"sentiment":"neutral","sentiment_score":-0.05735131353139877},{"text":"It holds all his personal stuff, that particular email.","start":159.385,"end":163.405,"sentiment":"neutral","sentiment_score":-0.03753117306364907},{"text":"I'm just trying to get Google to merge all three in the account.","start":164.265,"end":168.765,"sentiment":"neutral","sentiment_score":-0.07699871407105373},{"text":"Is that gonna pick up any of the Cold Rock information as well?","start":169.19,"end":172.57,"sentiment":"neutral","sentiment_score":-0.029525314099513568},{"text":"I I believe that the profile would have remained with the new Cold Rock owner, wouldn't it?","start":173.27,"end":177.77,"sentiment":"neutral","sentiment_score":-0.13555077594869278}],"sentiment":"neutral","sentiment_score":-0.0763456373729489,"num_words":55,"start":158.58499,"end":177.77},{"sentences":[{"text":"Yeah.","start":195.905,"end":196.22499,"sentiment":"neutral","sentiment_score":0.06947962194681168},{"text":"Well, the price will the profile that says n b refrigeration, I'm assuming that's also n b's.","start":196.22499,"end":205.48,"sentiment":"neutral","sentiment_score":0.004712437197346897},{"text":"I'm just I'm just a little bit lost now.","start":205.48,"end":209.475,"sentiment":"neutral","sentiment_score":-0.3327922970056534},{"text":"Because currently, if if Neil logs into his Google business profile now, he has three profiles sitting under his name because Rob has granted him ownership to the third one.","start":214.35501,"end":228.01,"sentiment":"neutral","sentiment_score":-0.06186429957548777},{"text":"But but it two of them say n b trades and services, one of them says n b refrigeration.","start":228.01,"end":232.43,"sentiment":"neutral","sentiment_score":-0.08440002524539043}],"sentiment":"neutral","sentiment_score":-0.08296143533784504,"num_words":76,"start":195.905,"end":232.43},{"sentences":[{"text":"So if if it if it was you, would you be asking Google to merge all three?","start":233.61,"end":238.815,"sentiment":"neutral","sentiment_score":-0.12528261586147196},{"text":"Well, that that's part of that confusion.","start":256.03,"end":258.45,"sentiment":"negative","sentiment_score":-0.4277007154056004},{"text":"Apparently, it was supposed to have been parked.","start":258.83002,"end":260.93,"sentiment":"neutral","sentiment_score":-0.31458006240427494},{"text":"But from what we can find out, it's actually been reactivated back in September.","start":261.07,"end":265.565,"sentiment":"neutral","sentiment_score":0.15208176257354872},{"text":"And I think this one is relink is now links to the work at sub SuburbStack has been doing.","start":266.345,"end":273.005,"sentiment":"neutral","sentiment_score":0.1807339332605663}],"sentiment":"neutral","sentiment_score":-0.031957854903661286,"num_words":65,"start":233.61,"end":273.005},{"sentences":[{"text":"No.","start":273.145,"end":273.38498,"sentiment":"neutral","sentiment_score":-0.1812882274389267},{"text":"That was sorry.","start":273.38498,"end":274.285,"sentiment":"neutral","sentiment_score":-0.19833877682685852},{"text":"In the MB Refrigeration Google profile, I I think that's the one that was attached with personal Gmail of Rob Barela.","start":274.905,"end":288.19,"sentiment":"neutral","sentiment_score":-0.03196273806194464},{"text":"And the one that you've been doing work on is attached to nbrefrigeration1@gmail, I believe.","start":289.69,"end":297.625,"sentiment":"neutral","sentiment_score":0.009987216871619846},{"text":"That's what you said.","start":298.405,"end":299.54498,"sentiment":"neutral","sentiment_score":-0.0026664333418011665}],"sentiment":"neutral","sentiment_score":-0.029735898579846518,"num_words":44,"start":273.145,"end":299.54498},{"sentences":[{"text":"Is it?","start":299.76498,"end":300.245,"sentiment":"neutral","sentiment_score":0.0042157676070928565},{"text":"Yeah.","start":300.245,"end":300.565,"sentiment":"neutral","sentiment_score":-0.03239346295595169},{"text":"Sorry.","start":300.565,"end":301.04498,"sentiment":"neutral","sentiment_score":-0.16381675004959106},{"text":"You saw that it's back at doing the work on n b refrigeration one, which is probably even given we suspect that you've been given the wrong information, and it should have went to be NB Trading Services.","start":301.04498,"end":310.96,"sentiment":"neutral","sentiment_score":-0.291806406684612},{"text":"Mhmm.","start":369.13998,"end":369.63998,"sentiment":"neutral","sentiment_score":-0.1975734531879425}],"sentiment":"neutral","sentiment_score":-0.2668371066277803,"num_words":43,"start":299.76498,"end":369.63998},{"sentences":[{"text":"Because at the moment, it's showing as a duplicate, so we should be requesting that they disable that.","start":370.02,"end":377.805,"sentiment":"neutral","sentiment_score":-0.258346419988407},{"text":"Yes.","start":377.805,"end":378.285,"sentiment":"neutral","sentiment_score":0.0325915589928627},{"text":"Yes.","start":378.285,"end":378.785,"sentiment":"neutral","sentiment_score":-0.014781398698687552},{"text":"Yeah.","start":390.86,"end":391.36,"sentiment":"neutral","sentiment_score":-0.051435958594083786},{"text":"Okay.","start":407.515,"end":408.015,"sentiment":"neutral","sentiment_score":0.16591161489486694}],"sentiment":"neutral","sentiment_score":-0.20536135196347127,"num_words":22,"start":370.02,"end":408.015},{"sentences":[{"text":"Oh, dear.","start":408.39502,"end":409.195,"sentiment":"neutral","sentiment_score":0.3292695879936218},{"text":"Hopefully, it's that easy.","start":409.195,"end":410.575,"sentiment":"positive","sentiment_score":0.525518536567688},{"text":"Yeah.","start":411.755,"end":412.17,"sentiment":"neutral","sentiment_score":0.1712009757757187},{"text":"So we'll we'll send that off to Google because at first, Google was from that email I shared with you, Mabel from the support team was telling us to merge it back to the n b refrigeration profile.","start":412.41,"end":425.15002,"sentiment":"neutral","sentiment_score":0.0638029306734863},{"text":"No.","start":432.055,"end":432.375,"sentiment":"neutral","sentiment_score":-0.13185551762580872}],"sentiment":"neutral","sentiment_score":0.11357543795653012,"num_words":46,"start":408.39502,"end":432.375},{"sentences":[{"text":"And that was the email I shared with you because I was trying to get my head around it.","start":432.375,"end":436.555,"sentiment":"neutral","sentiment_score":-0.09682713449001312},{"text":"I had said that because the other one was the account, so that was sitting under the admin team.","start":437.095,"end":442.59,"sentiment":"neutral","sentiment_score":-0.08313547231649097},{"text":"Like, accounts is is an email that the admin team has.","start":442.59,"end":446.61,"sentiment":"neutral","sentiment_score":-0.08389673856171695},{"text":"But I'm I'm sure and the reason we did that was because, for instance, the scenario where Robert going away, if he's the owner and he's getting all the login recover all the two factor authentication and stuff, we needed to have an email that we could get access to.","start":447.38998,"end":464.965,"sentiment":"neutral","sentiment_score":-0.07182588659226895},{"text":"It used to have a the profile used to be shared with our marketing, which is a marketing email.","start":467.345,"end":472.5,"sentiment":"neutral","sentiment_score":0.029260574790992235}],"sentiment":"neutral","sentiment_score":-0.06252116154311067,"num_words":118,"start":432.375,"end":472.5},{"sentences":[{"text":"I'm happy to send it to that instead just so that we can minimize who, you know, has access to it.","start":472.5,"end":479.47998,"sentiment":"neutral","sentiment_score":0.1091923781094097},{"text":"Yep.","start":482.74,"end":482.955,"sentiment":"neutral","sentiment_score":0.0930439680814743},{"text":"Yep.","start":491.91498,"end":492.41498,"sentiment":"neutral","sentiment_score":0.11206081509590148},{"text":"Yeah.","start":494.07498,"end":494.57498,"sentiment":"neutral","sentiment_score":0.06442481279373169},{"text":"Yeah.","start":509.93,"end":510.43,"sentiment":"neutral","sentiment_score":-0.013820896856486796}],"sentiment":"neutral","sentiment_score":0.10194994557648897,"num_words":25,"start":472.5,"end":510.43},{"sentences":[{"text":"Okay.","start":510.765,"end":511.265,"sentiment":"neutral","sentiment_score":-0.01090765930712223},{"text":"Yep.","start":511.96503,"end":512.28503,"sentiment":"neutral","sentiment_score":0.1022476851940155},{"text":"I didn't see them.","start":512.28503,"end":513.425,"sentiment":"neutral","sentiment_score":-0.03510610433295369},{"text":"Who's what?","start":516.365,"end":516.765,"sentiment":"neutral","sentiment_score":-0.04902142286300659},{"text":"Sorry.","start":516.765,"end":517.245,"sentiment":"neutral","sentiment_score":-0.1279328167438507}],"sentiment":"neutral","sentiment_score":-0.030562228212753933,"num_words":9,"start":510.765,"end":517.245},{"sentences":[{"text":"Who's gonna be looking after it?","start":517.245,"end":518.945,"sentiment":"neutral","sentiment_score":-0.07035407920678456},{"text":"Until it's up and until it's up and down the week between Renee and I to get it sorted.","start":519.16504,"end":524.13,"sentiment":"neutral","sentiment_score":-0.047734512898482774},{"text":"But it did but you're much better at this sort of stuff than I am.","start":527.97003,"end":531.99,"sentiment":"positive","sentiment_score":0.42145216663678486},{"text":"I I had held off only because Mabel's instruction was to merge it back to the other.","start":532.69,"end":536.93,"sentiment":"neutral","sentiment_score":0.02891217084491954},{"text":"That's why I didn't go ahead and start updating anything on the the currently verified one because I was just trying to see if we could sort out this third one as well, which we've now got access to just so that we can put it to bed and not have any confusion in the background of having Google Maps have three different addresses sitting there on GBP.","start":536.93,"end":561.94,"sentiment":"neutral","sentiment_score":0.18126268786213853}],"sentiment":"neutral","sentiment_score":0.14248057566583155,"num_words":125,"start":517.245,"end":561.94},{"sentences":[{"text":"Yep.","start":576.655,"end":577.155,"sentiment":"neutral","sentiment_score":0.19743633270263672},{"text":"What about the work you've done?","start":578.27,"end":580.03,"sentiment":"neutral","sentiment_score":0.09767401963472366},{"text":"As far as suburbs that what about the work you've done to the other profile?","start":580.03,"end":583.73004,"sentiment":"neutral","sentiment_score":0.035029377415776254},{"text":"Will they move that across or are you going to have to recreate all of that again?","start":584.03,"end":588.37,"sentiment":"neutral","sentiment_score":0.005266023251940222},{"text":"Yes.","start":602.425,"end":602.925,"sentiment":"neutral","sentiment_score":0.07355307042598724}],"sentiment":"neutral","sentiment_score":0.03679991443641484,"num_words":40,"start":576.655,"end":602.925},{"sentences":[{"text":"Yeah.","start":603.545,"end":604.045,"sentiment":"neutral","sentiment_score":0.12821701169013977},{"text":"Yes.","start":605.12,"end":605.62,"sentiment":"neutral","sentiment_score":0.309150755405426},{"text":"Yes.","start":610.72,"end":611.22,"sentiment":"neutral","sentiment_score":0.16580188274383545},{"text":"Okay.","start":613.2,"end":613.7,"sentiment":"neutral","sentiment_score":0.19406861066818237},{"text":"Yeah.","start":614.08,"end":614.58,"sentiment":"neutral","sentiment_score":0.22392018139362335}],"sentiment":"neutral","sentiment_score":0.2042316883802414,"num_words":5,"start":603.545,"end":614.58},{"sentences":[{"text":"Yeah.","start":618.56,"end":618.975,"sentiment":"neutral","sentiment_score":0.036629870533943176},{"text":"Yeah.","start":622.735,"end":623.235,"sentiment":"neutral","sentiment_score":0.03481374680995941},{"text":"Mhmm.","start":642.02997,"end":642.52997,"sentiment":"neutral","sentiment_score":0.04009212553501129},{"text":"Mhmm.","start":660.47003,"end":660.97003,"sentiment":"neutral","sentiment_score":0.04766811057925224},{"text":"Yeah.","start":663.03,"end":663.53,"sentiment":"neutral","sentiment_score":0.11296550929546356}],"sentiment":"neutral","sentiment_score":0.05443387255072594,"num_words":5,"start":618.56,"end":663.53},{"sentences":[{"text":"Mhmm.","start":681.03,"end":681.53,"sentiment":"neutral","sentiment_score":0.055754728615283966},{"text":"Yeah.","start":685.03,"end":685.53,"sentiment":"neutral","sentiment_score":0.1091296374797821},{"text":"Yep.","start":688.23004,"end":688.73004,"sentiment":"neutral","sentiment_score":0.1619132161140442},{"text":"So you're suggesting so bird eye.","start":688.95,"end":690.95,"sentiment":"neutral","sentiment_score":0.1336424189309279},{"text":"So I have another meeting with some meat to help with that.","start":690.95,"end":693.69,"sentiment":"neutral","sentiment_score":0.14682051415244737}],"sentiment":"neutral","sentiment_score":0.13764277455352603,"num_words":21,"start":681.03,"end":693.69},{"sentences":[{"text":"Yeah.","start":709.76,"end":710.26,"sentiment":"neutral","sentiment_score":0.11971601843833923},{"text":"Yep.","start":710.48,"end":710.98,"sentiment":"neutral","sentiment_score":0.1234033927321434},{"text":"Yeah.","start":711.95996,"end":712.45996,"sentiment":"neutral","sentiment_score":0.15251773595809937},{"text":"Okay.","start":713.44,"end":713.94,"sentiment":"neutral","sentiment_score":0.20158740878105164},{"text":"Not a problem.","start":715.52,"end":716.39996,"sentiment":"neutral","sentiment_score":0.2567055970430374}],"sentiment":"neutral","sentiment_score":0.19533447814839228,"num_words":7,"start":709.76,"end":716.39996},{"sentences":[{"text":"Well, sounds like I'll be looking at it.","start":716.39996,"end":719.52,"sentiment":"neutral","sentiment_score":0.19543770886957645},{"text":"It's it's yeah.","start":719.52,"end":720.66,"sentiment":"neutral","sentiment_score":0.143297811349233},{"text":"As I said at the beginning of the call, there's just a few management things that are being sorted out.","start":720.8,"end":725.295,"sentiment":"neutral","sentiment_score":-0.03387810029089451},{"text":"This is something that Rob had been dealing with.","start":726.495,"end":728.815,"sentiment":"neutral","sentiment_score":-0.11580855564938651},{"text":"So Neil hadn't been involved with this.","start":728.815,"end":730.255,"sentiment":"neutral","sentiment_score":-0.11559160319822175}],"sentiment":"neutral","sentiment_score":-0.0113954281711832,"num_words":47,"start":716.39996,"end":730.255},{"sentences":[{"text":"He'd he'd step back and he was just managing the tenders and the quotes and, you know, everything else that he had to do.","start":730.255,"end":735.635,"sentiment":"neutral","sentiment_score":-0.12716582976281643},{"text":"And Rob was looking after this, but our concern and, you know, he's he's done a lot of really hard work on it, but our concern is is that we have three profiles.","start":736.33496,"end":744.32,"sentiment":"neutral","sentiment_score":-0.2532434262561076},{"text":"That should've unfortunately never have happened.","start":746.30005,"end":748.48004,"sentiment":"negative","sentiment_score":-0.6454028387864431},{"text":"Didn't you?","start":749.5,"end":750.32,"sentiment":"neutral","sentiment_score":-0.14917299151420593},{"text":"But Down the bridge.","start":750.46,"end":751.22003,"sentiment":"neutral","sentiment_score":-0.14314735308289528}],"sentiment":"neutral","sentiment_score":-0.23409225230199704,"num_words":69,"start":730.255,"end":751.22003},{"sentences":[{"text":"But moving on from that yeah.","start":751.42004,"end":754.57495,"sentiment":"neutral","sentiment_score":-0.09986739233136177},{"text":"We we just need to get it to a point where it's sorted and we're all all on the one page.","start":754.57495,"end":758.995,"sentiment":"neutral","sentiment_score":-0.059371047076724824},{"text":"Mhmm.","start":779.79,"end":779.87,"sentiment":"neutral","sentiment_score":-0.03851676359772682},{"text":"Yep.","start":779.87,"end":780.225,"sentiment":"neutral","sentiment_score":0.002924947766587138},{"text":"Yes.","start":790.70496,"end":791.20496,"sentiment":"neutral","sentiment_score":0.059129923582077026}],"sentiment":"neutral","sentiment_score":-0.06074860782828182,"num_words":30,"start":751.42004,"end":791.20496},{"sentences":[{"text":"Yes.","start":791.425,"end":791.925,"sentiment":"neutral","sentiment_score":0.07616716623306274},{"text":"Mhmm.","start":805.325,"end":805.825,"sentiment":"neutral","sentiment_score":0.002382224425673485},{"text":"Yeah.","start":809.885,"end":810.385,"sentiment":"neutral","sentiment_score":0.028384165838360783},{"text":"Yeah.","start":810.60504,"end":811.10504,"sentiment":"neutral","sentiment_score":0.03690311312675476},{"text":"Which we which we do.","start":811.16504,"end":812.445,"sentiment":"neutral","sentiment_score":0.014349627867341041}],"sentiment":"neutral","sentiment_score":0.02395386766228411,"num_words":9,"start":791.425,"end":812.445},{"sentences":[{"text":"The 80 the 87 reviews are there.","start":812.445,"end":814.60504,"sentiment":"neutral","sentiment_score":-0.009304853954485484},{"text":"So yep.","start":814.60504,"end":817.265,"sentiment":"neutral","sentiment_score":-0.02533746138215065},{"text":"Right.","start":817.405,"end":817.77,"sentiment":"neutral","sentiment_score":-0.003314830362796783},{"text":"Well, so the three when we look at the three profiles under Neil's Google profile now, it actually shows it actually shows two as duplicate.","start":818.01,"end":832.03,"sentiment":"neutral","sentiment_score":-0.15743305653333664},{"text":"So is that still is support going to have to shut the duplicate down?","start":832.25,"end":836.745,"sentiment":"neutral","sentiment_score":-0.2703125072377069}],"sentiment":"neutral","sentiment_score":-0.15998622949938385,"num_words":49,"start":812.445,"end":836.745},{"sentences":[{"text":"Because that picture I showed with me the other day is challenged because that was shared by Rob.","start":838.725,"end":843.145,"sentiment":"neutral","sentiment_score":-0.20602961795197594},{"text":"Okay.","start":856.75,"end":857.25,"sentiment":"neutral","sentiment_score":-0.04566563665866852},{"text":"They had it as disabled.","start":857.71,"end":859.01,"sentiment":"neutral","sentiment_score":-0.08780973702669144},{"text":"But when Rob I think that that nip I sent you, I think showed n b refrigeration as disabled.","start":860.17505,"end":867.955,"sentiment":"neutral","sentiment_score":-0.10846942584765584},{"text":"It's now marked as a duplicate, and it's got the other n b one marked as a duplicate.","start":868.73505,"end":876.32,"sentiment":"neutral","sentiment_score":-0.17876889059940973}],"sentiment":"neutral","sentiment_score":-0.1552787961774185,"num_words":61,"start":838.725,"end":876.32},{"sentences":[{"text":"And I've just I believe duplication create issues with the account, with the verified account.","start":878.94,"end":887.425,"sentiment":"neutral","sentiment_score":-0.3057827532291412},{"text":"Yep.","start":910.14,"end":910.425,"sentiment":"neutral","sentiment_score":0.04370700567960739},{"text":"Yeah.","start":913.865,"end":914.365,"sentiment":"neutral","sentiment_score":0.022068951278924945},{"text":"That's the one seven o.","start":914.425,"end":916.045,"sentiment":"neutral","sentiment_score":0.011651834100484848},{"text":"Yeah.","start":928.36,"end":928.86,"sentiment":"neutral","sentiment_score":-0.000288231298327446}],"sentiment":"neutral","sentiment_score":-0.19404323488149955,"num_words":23,"start":878.94,"end":928.86},{"sentences":[{"text":"Yep.","start":944.53503,"end":945.03503,"sentiment":"neutral","sentiment_score":-0.01510125957429409},{"text":"Okay.","start":952.47,"end":952.62994,"sentiment":"neutral","sentiment_score":-0.005981825292110443},{"text":"Great.","start":952.62994,"end":952.94995,"sentiment":"neutral","sentiment_score":0.29233935475349426},{"text":"Yep.","start":952.94995,"end":953.26996,"sentiment":"neutral","sentiment_score":0.13377539813518524},{"text":"We'll approach that by with them then.","start":953.26996,"end":955.11,"sentiment":"neutral","sentiment_score":0.09668973301138196}],"sentiment":"neutral","sentiment_score":0.09835089082744988,"num_words":11,"start":944.53503,"end":955.11},{"sentences":[{"text":"Okay.","start":955.11,"end":955.61,"sentiment":"neutral","sentiment_score":0.17963466048240662},{"text":"Thank you so much, Tim.","start":955.91,"end":957.29,"sentiment":"positive","sentiment_score":0.41934527158737184},{"text":"You may Much appreciated.","start":969.765,"end":971.125,"sentiment":"neutral","sentiment_score":0.33050619438290596},{"text":"Yep.","start":971.125,"end":971.52496,"sentiment":"neutral","sentiment_score":0.16086551547050476},{"text":"That email train, you may get Rob respond still.","start":971.52496,"end":974.45996,"sentiment":"neutral","sentiment_score":0.12358600480688943}],"sentiment":"neutral","sentiment_score":0.24357626773416996,"num_words":20,"start":955.11,"end":974.45996},{"sentences":[{"text":"But yeah.","start":974.45996,"end":978.69995,"sentiment":"neutral","sentiment_score":0.0411355085670948},{"text":"Because it oh, okay.","start":978.69995,"end":986.38,"sentiment":"neutral","sentiment_score":0.10966361779719591},{"text":"Yeah.","start":986.38,"end":986.69995,"sentiment":"neutral","sentiment_score":0.16623279452323914},{"text":"It's just still on it.","start":986.69995,"end":987.735,"sentiment":"neutral","sentiment_score":0.1921290338039398},{"text":"I think that's on because I can say if it was the one from the other day, it had everyone on it.","start":987.815,"end":991.815,"sentiment":"neutral","sentiment_score":0.2215809171850031}],"sentiment":"neutral","sentiment_score":0.19184069499811707,"num_words":34,"start":974.45996,"end":991.815},{"sentences":[{"text":"Yep.","start":991.815,"end":992.315,"sentiment":"neutral","sentiment_score":0.14231295883655548},{"text":"Yep.","start":993.255,"end":993.755,"sentiment":"neutral","sentiment_score":0.1701875925064087},{"text":"Thank you very much.","start":996.695,"end":997.83496,"sentiment":"positive","sentiment_score":0.7695174217224121},{"text":"Okay.","start":998.21497,"end":998.71497,"sentiment":"positive","sentiment_score":0.4016550183296203},{"text":"Thank you.","start":998.77496,"end":999.13,"sentiment":"positive","sentiment_score":0.7035589218139648}],"sentiment":"positive","sentiment_score":0.5777047889100181,"num_words":9,"start":991.815,"end":999.13},{"sentences":[{"text":"See you later.","start":999.13,"end":999.975,"sentiment":"positive","sentiment_score":0.5639243920644125},{"text":"Bye.","start":999.975,"end":1000.475,"sentiment":"neutral","sentiment_score":-0.10066332668066023}],"sentiment":"positive","sentiment_score":0.39777746237814426,"num_words":4,"start":999.13,"end":1000.475}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hey, Neil. It's Tim here from. How are you going?\n\nChannel 1: Yeah. Good, mate.\n\nChannel 0: Yeah. Just calling. Is now a good time to discuss your your email you sent through?\n\nChannel 1: Yes, mate. Yeah. Yeah. It would be really good, actually. Thank you for calling back.\n\nHang on a sec. I'll just put you on speaker because I got my IT guru sitting right beside me.\n\nChannel 0: Oh, it's Trish. It's not.\n\nChannel 1: I got Tim. Jim. Did you say Jim or Tim? Sorry.\n\nChannel 0: Off. Okay.\n\nChannel 1: Hi. Hi, Tim. Hi, Tim. Hi, Tim. How are you going?\n\nIt's Neil and Renee.\n\nChannel 0: It\n\nChannel 1: How\n\nChannel 0: is\n\nChannel 1: are\n\nChannel 0: open.\n\nChannel 1: you? Sorry. I said, is\n\nChannel 0: No\n\nChannel 1: it\n\nChannel 0: stress.\n\nChannel 1: is it Tim or Giles? And he said Jim. He put the two together. Sorry.\n\nChannel 0: You're alright. You're alright. What's what seems to be the update, guys?\n\nChannel 1: Right. I'll let Renee explain it to you because I it's all confusing.\n\nChannel 0: Yes.\n\nChannel 1: First of all, I think that's just a bit of apology about the email banter last week. There's a few little things\n\nChannel 0: Yes.\n\nChannel 1: going on in the office that you you probably picked up on. So we're working with Rob to just understand the ownership of Google.\n\nChannel 0: Yep.\n\nChannel 1: Because I think, as I mentioned to you, he had shared a screenshot where there was three Google accounts.\n\nChannel 0: Yes.\n\nChannel 1: Yep. Now and Samit had transferred one of those to us, which we thought we were just being invited as a manager, not as an owner. And that's the one\n\nChannel 0: Yep.\n\nChannel 1: that's currently verified with Google.\n\nChannel 0: Sure.\n\nChannel 1: Rob has shared ownership with Neil just now with the third duplicate account. So currently in Google, there is NB trades and services by two. One verified,\n\nChannel 0: Yes. Yes.\n\nChannel 1: one marked as a duplicate. Then there is also a profile for NB Refrigeration,\n\nChannel 0: Yep.\n\nChannel 1: which was the former trading name, also marked as a duplicate. So I'm just in the middle of typing all the IDs, all the information, and sending them back to Google support.\n\nChannel 0: Yep.\n\nChannel 1: So Rob also shared that the email he had that held the business profile formally held his Cold Rock business profile. From fifteen years ago? Well, eleven or ten years ago. So yeah. It's pretty much his personal one.\n\nIt's his personal. It holds all\n\nChannel 0: Yeah.\n\nChannel 1: his personal stuff, that particular email. I'm just trying to get Google to merge all three in the account. Is that gonna pick up any of the Cold Rock information as well? I I believe that the profile would have remained with the new Cold Rock owner, wouldn't it?\n\nChannel 0: Yeah. So as as long as you don't obviously provide the Cold Rock ID profile to them, then you only provide the IDs and names of the business profiles relating to MBTrades and services, then, yeah, that that profile won't be affected.\n\nChannel 1: Yeah. Well, the price will the profile that says n b refrigeration, I'm assuming that's\n\nChannel 0: Uh-huh.\n\nChannel 1: also n b's. I'm just I'm just a little bit lost now. Because\n\nChannel 0: What's\n\nChannel 1: currently,\n\nChannel 0: your what's your what's\n\nChannel 1: if\n\nChannel 0: your actual question?\n\nChannel 1: if Neil logs into his Google business profile now, he has three profiles sitting under his name because Rob has granted him ownership to the\n\nChannel 0: Yep.\n\nChannel 1: third one.\n\nChannel 0: Yep.\n\nChannel 1: But but it two of them say n b trades and services, one of them says n b refrigeration. So if if it if it was you, would you be asking Google to merge all three?\n\nChannel 0: I would be I would be asking Google to depending so the m d refrigeration one, that when was the last time that was used?\n\nChannel 1: Well, that that's part of that confusion. Apparently, it was supposed to have been parked. But from what we can find out, it's actually been reactivated back in September. And I think this one is relink is now links to the work at sub SuburbStack has been doing. No.\n\nThat was sorry. In the MB Refrigeration Google profile, I I think that's the one that was attached with personal Gmail of Rob Barela.\n\nChannel 0: Yep.\n\nChannel 1: And the one that you've been doing work on is attached to nbrefrigeration1@gmail, I believe. That's what you said. Is it? Yeah. Sorry.\n\nYou saw that it's back at doing the work on n b refrigeration one, which is probably even given we suspect that you've been given the wrong information, and it should have went to be NB Trading Services.\n\nChannel 0: Gotcha. So in terms of where we sit now, so I would merge the previous Google business profile with the new one, and then I'd leave the EMB refrigeration one, given that, obviously, it's an old profile that shouldn't have been in use because my assumption is the merging of the profiles is taking all of that data and then putting it onto the new one. So you would probably only want to merge the one that was previously most previous active into the new one, which is the old the disabled MBTrader Services one. So the new verified one should be a new one moving forward, and then the MB Refrigeration should just be, like, just, like, lost lost in time. It's essentially just disabled.\n\nIt's there. It's not used. It's\n\nChannel 1: Mhmm.\n\nChannel 0: discarded.\n\nChannel 1: Because at the moment, it's showing as a duplicate, so we should be requesting that they disable\n\nChannel 0: Yeah. Correct.\n\nChannel 1: that.\n\nChannel 0: It should just\n\nChannel 1: Yes.\n\nChannel 0: be if\n\nChannel 1: Yes.\n\nChannel 0: it's an old trade if it's an old trading name, it hasn't been used in over, like, a decade or so. There's no valuable information on it because, obviously, if there was, it would have been moved over ten years ago. Then just\n\nChannel 1: Yeah.\n\nChannel 0: disregard that one, keep it super plain and simple, and move the data from the previously most recently used Google My Business profile, merge that to the new one, and then you can call it a day from there, I assume.\n\nChannel 1: Okay. Oh, dear. Hopefully, it's that easy. Yeah. So\n\nChannel 0: Yeah.\n\nChannel 1: we'll we'll send that off to Google because at first, Google was from that email I shared with you, Mabel from the support team was telling us to merge it back to the n b refrigeration profile.\n\nChannel 0: Did that give you a reason behind that?\n\nChannel 1: No. And that was the email I shared with you because I was trying to get my head\n\nChannel 0: Yep.\n\nChannel 1: around it. I had said that because the other one was the account, so that was sitting under the admin\n\nChannel 0: Yep.\n\nChannel 1: team. Like, accounts is is an email that the admin team has. But I'm I'm sure and the reason we did that was because, for instance, the scenario where Robert going away, if he's the owner\n\nChannel 0: Yep.\n\nChannel 1: and he's getting all the login recover all the two factor authentication and stuff, we needed to have an email that we could get access to.\n\nChannel 0: Yeah.\n\nChannel 1: It used to have a the profile used to be shared with our marketing, which is a marketing email. I'm happy to send it to that instead just so that we can minimize who, you know, has access to it.\n\nChannel 0: Yeah. That's fine. In terms\n\nChannel 1: Yep.\n\nChannel 0: of from what I can see here, so the new MBTrades and services Google My Business, the most important data there is obviously your views. So\n\nChannel 1: Yep.\n\nChannel 0: that data has been moved over.\n\nChannel 1: Yeah.\n\nChannel 0: The next step is to move over the the business information and setup data. So we're missing a logo on the Google My Business profile. We're missing some some of the additional photos, the cover photo, some of the\n\nChannel 1: Yeah.\n\nChannel 0: business settings on\n\nChannel 1: Okay.\n\nChannel 0: the profile, that sort of thing.\n\nChannel 1: Yep.\n\nChannel 0: So\n\nChannel 1: I didn't\n\nChannel 0: my question\n\nChannel 1: see them.\n\nChannel 0: for you guys now is whose remit is that? Who's\n\nChannel 1: Who's what? Sorry. Who's gonna be looking after it? Until\n\nChannel 0: who's doing\n\nChannel 1: it's up and until it's up and down the week between\n\nChannel 0: the\n\nChannel 1: Renee and I to get it sorted.\n\nChannel 0: offer? Sure. Gotcha. So\n\nChannel 1: But it did but you're much better at this sort of stuff than I am. I I had held off only because Mabel's instruction was to merge it back to the other. That's why I didn't go ahead and start updating anything on the the currently verified one because I was just trying to see if we could sort out this third one as well, which we've now got access to just so that we can put it to bed and not have any confusion in the background of having Google Maps have three different addresses sitting there on GBP.\n\nChannel 0: Yeah. I I would say as long as those other two profiles are obviously, you know, active disabled, then you're just fine. They just they just sit there in the account. We don't have to worry about them.\n\nChannel 1: Yep.\n\nChannel 0: The next\n\nChannel 1: What about\n\nChannel 0: step from\n\nChannel 1: the work\n\nChannel 0: here\n\nChannel 1: you've done? As far as suburbs that what about the work you've done to the other profile? Will they move that across or are you going to have to recreate all of that again?\n\nChannel 0: So all all we do from the Fellow Stack side is with this new profile, which I'm assuming the correct one now is if I'm looking at it, the one that the primary owner is accounts@mbtns.\n\nChannel 1: Yes.\n\nChannel 0: Com dot a u.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Perfect.\n\nChannel 1: Yes.\n\nChannel 0: So all we do from our side is we copy the link to that Google My Business profile, and we update\n\nChannel 1: Yes.\n\nChannel 0: it across the subject pages.\n\nChannel 1: Okay.\n\nChannel 0: So\n\nChannel 1: Yeah.\n\nChannel 0: I'll get the team to do that. And then the next step, there's two there's two other steps, which is\n\nChannel 1: Yeah.\n\nChannel 0: essentially get the ID from that profile and then\n\nChannel 1: Yeah.\n\nChannel 0: make sure that it's do the health checks. So I'll send an email to Sam for the Google Ads and then Corinne for the site, the main site. So, obviously, health check the IDs, make sure they match, make sure it's just the new Google My Business profile that's active. And then\n\nChannel 1: Mhmm.\n\nChannel 0: from your side, I would set up a if, Renee, if it's you're the one that's gonna be managing it, I would set up the call with Birdeye to go through connect the good the the Google My Business profile that's primary owner's accounts at MBTNS,\n\nChannel 1: Mhmm.\n\nChannel 0: connect that to, and then\n\nChannel 1: Yeah.\n\nChannel 0: use their team to help do, like, a preliminary setup of the Google My Business profile. So that includes adding a logo, adding the business information, changing the category back to the primary category, adding the subcategories, setting up posts, replying to\n\nChannel 1: Mhmm.\n\nChannel 0: the reviews, all of those sort of, obviously, Google\n\nChannel 1: Yeah.\n\nChannel 0: My Business profile set up and management items.\n\nChannel 1: Yep. So you're suggesting so bird eye. So I have another meeting with some meat to help with that.\n\nChannel 0: It just kind of it just kind of as a platform, if you connect it to your Google My Business profile, it just kind of automates all of that management depending on the license that you guys have, which I'm assuming, if I remember correctly, did have that license.\n\nChannel 1: Yeah. Yep. Yeah. Okay. Not a problem.\n\nWell, sounds like I'll be looking at it. It's it's yeah. As I said at the beginning of the call, there's just a few management things that are being sorted out. This\n\nChannel 0: Yeah.\n\nChannel 1: is something that Rob had been dealing with. So Neil hadn't been involved with this. He'd he'd step back and he was just managing the tenders and the quotes and, you know, everything else that he had to do. And Rob was looking after this, but our concern and, you know, he's he's done a lot of really hard work on it, but our concern is is that we have three profiles. That should've unfortunately never have happened.\n\nDidn't\n\nChannel 0: Yes.\n\nChannel 1: you? But Down the bridge. But moving on from that yeah. We we just need to get it to a point where it's sorted and we're all all on the one page.\n\nChannel 0: Yeah. Yeah. No. Exactly. So to to answer your question, I would disregard the Google support's email or write back to them and say, hey.\n\nLook. We don't want to do anything with MB Refrigeration. That's an old profile that hasn't been an old business training name that hasn't been active in over ten years.\n\nChannel 1: Mhmm. Yep.\n\nChannel 0: Just, like, leave it with us. Because from what I can see right now, if you've got three business profiles, one of them is active and verified, which is the one under accounts at MBTNS.\n\nChannel 1: Yes. Yes.\n\nChannel 0: And the other ones are disabled slash merged, then we're good to go from here and then just close off the support chain with Google Google support and then do the setup on this new Google business profile.\n\nChannel 1: Mhmm.\n\nChannel 0: The main the main thing is that we have those reviews on the the\n\nChannel 1: Yeah.\n\nChannel 0: the new Google business\n\nChannel 1: Yeah. Which\n\nChannel 0: Google\n\nChannel 1: we\n\nChannel 0: Business\n\nChannel 1: which\n\nChannel 0: Profile.\n\nChannel 1: we do. The 80 the 87 reviews are there. So yep. Right. Well, so the three when we look at the three profiles under Neil's Google profile now, it actually shows it actually shows two as duplicate.\n\nSo is that still is support going to have to shut the duplicate down? Because that picture I showed\n\nChannel 0: That's\n\nChannel 1: with me the other day is challenged because that was shared by Rob.\n\nChannel 0: yeah. That's obviously under their their remit in terms of what I can I can't remember what they actually do? I think they just leave it.\n\nChannel 1: Okay. They had it as disabled. But when Rob I think that that nip I sent you, I think showed n b refrigeration as disabled. It's now marked as a duplicate, and it's got the other n b one marked as a duplicate. And I've just I believe duplication create issues with the account, with the verified account.\n\nChannel 0: Yeah. You can request them to remove it. I'm pretty sure you can't remove it, but I'm pretty sure, yeah, if you just request it in the chain in the Google support chain to obviously copy the place ID. So I'll send you the place ID.\n\nChannel 1: Yep.\n\nChannel 0: It's linked to accounts at MBTNS,\n\nChannel 1: Yeah.\n\nChannel 0: the profile\n\nChannel 1: That's the one\n\nChannel 0: ID.\n\nChannel 1: seven o.\n\nChannel 0: So just just just send them to us and say, look. This is the the active obviously, the active GMB that we wanna use moving forward. Can you please just delete the other two?\n\nChannel 1: Yeah.\n\nChannel 0: And, obviously, make sure that it's super, super plain and clear in in writing. Obviously, we are using the current active MBTrader services with the primary owner, his accounts at MBTNS. Here's the place ID.\n\nChannel 1: Yep.\n\nChannel 0: We do not wish to use MB refrigeration or the other MBTNS that's marked\n\nChannel 1: Okay. Great. Yep. We'll approach that by with them then. Okay.\n\nThank you so much, Tim.\n\nChannel 0: duplicate. That's too easy. What I'm gonna do is I'm gonna forward Neil what I've just said on that email chain, And then, yeah, you guys can take it from there. Okay?\n\nChannel 1: You may Much appreciated. Yep. That email train, you may get Rob respond still. But yeah.\n\nChannel 0: So I've\n\nChannel 1: Because\n\nChannel 0: got, yeah, the one from Neil\n\nChannel 1: it\n\nChannel 0: that you just sent at twelve, so it's just you now.\n\nChannel 1: oh, okay. Yeah. It's just still on it. I think that's on because I can say if it was the one from the other day, it had everyone on it. Yep.\n\nYep.\n\nChannel 0: Too easy. I've got\n\nChannel 1: Thank\n\nChannel 0: good\n\nChannel 1: you\n\nChannel 0: things\n\nChannel 1: very\n\nChannel 0: up.\n\nChannel 1: much. Okay. Thank you. See you later. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.02994191274046898}],"sentiment":"neutral","sentiment_score":0.02994191274046898,"channel":1,"num_words":1,"start":0.48,"end":0.98},{"sentences":[{"text":"Hey, Neil.","start":2.48,"end":3.04,"sentiment":"neutral","sentiment_score":0.09672736376523972},{"text":"It's Tim here from.","start":3.04,"end":4.26,"sentiment":"neutral","sentiment_score":0.1666758432984352},{"text":"How are you going?","start":4.4,"end":5.22,"sentiment":"neutral","sentiment_score":0.205059502273798}],"sentiment":"neutral","sentiment_score":0.16803961098194123,"channel":0,"num_words":10,"start":2.48,"end":5.22},{"sentences":[{"text":"Yeah.","start":6.24,"end":6.56,"sentiment":"neutral","sentiment_score":0.24710938334465027},{"text":"Good, mate.","start":6.56,"end":7.3799996,"sentiment":"positive","sentiment_score":0.5000089257955551}],"sentiment":"positive","sentiment_score":0.41570907831192017,"channel":1,"num_words":3,"start":6.24,"end":7.3799996},{"sentences":[{"text":"Yeah.","start":9.12,"end":9.44,"sentiment":"neutral","sentiment_score":0.3166668117046356},{"text":"Just calling.","start":9.44,"end":9.92,"sentiment":"neutral","sentiment_score":0.24097754806280136},{"text":"Is now a good time to discuss your your email you sent through?","start":9.92,"end":12.855,"sentiment":"neutral","sentiment_score":0.27421750357517827}],"sentiment":"neutral","sentiment_score":0.27271559089422226,"channel":0,"num_words":16,"start":9.12,"end":12.855},{"sentences":[{"text":"Yes, mate.","start":13.925,"end":14.325,"sentiment":"neutral","sentiment_score":0.20174335688352585},{"text":"Yeah.","start":14.325,"end":14.565001,"sentiment":"neutral","sentiment_score":0.25634944438934326},{"text":"Yeah.","start":14.565001,"end":14.885,"sentiment":"positive","sentiment_score":0.4623276293277741},{"text":"It would be really good, actually.","start":14.885,"end":16.165,"sentiment":"positive","sentiment_score":0.6927628715833029},{"text":"Thank you for calling back.","start":16.165,"end":17.125,"sentiment":"positive","sentiment_score":0.6241637349128724}],"sentiment":"positive","sentiment_score":0.5599706461032231,"channel":1,"num_words":15,"start":13.925,"end":17.125},{"sentences":[{"text":"Hang on a sec.","start":17.125,"end":17.685,"sentiment":"neutral","sentiment_score":0.1256079524755478},{"text":"I'll just put you on speaker because I got my IT guru sitting right beside me.","start":17.685,"end":20.985,"sentiment":"neutral","sentiment_score":0.06682053953409195}],"sentiment":"neutral","sentiment_score":0.07857802212238311,"channel":1,"num_words":20,"start":17.125,"end":20.985},{"sentences":[{"text":"Oh, it's Trish.","start":21.575,"end":22.294998,"sentiment":"neutral","sentiment_score":-0.06501234819491704},{"text":"It's not.","start":22.294998,"end":23.035,"sentiment":"neutral","sentiment_score":-0.1105865016579628}],"sentiment":"neutral","sentiment_score":-0.08324200958013535,"channel":0,"num_words":5,"start":21.575,"end":23.035},{"sentences":[{"text":"I got Tim.","start":24.165,"end":25.225,"sentiment":"neutral","sentiment_score":-0.057029067228237786},{"text":"Jim.","start":26.91,"end":27.390001,"sentiment":"neutral","sentiment_score":-0.04297184944152832},{"text":"Did you say Jim or Tim?","start":27.390001,"end":28.51,"sentiment":"neutral","sentiment_score":-0.03835199152429899},{"text":"Sorry.","start":28.51,"end":29.01,"sentiment":"neutral","sentiment_score":-0.07838185876607895}],"sentiment":"neutral","sentiment_score":-0.047504805367101326,"channel":1,"num_words":11,"start":24.165,"end":29.01},{"sentences":[{"text":"Off.","start":30.150002,"end":30.23,"sentiment":"neutral","sentiment_score":-0.04245422035455704},{"text":"Okay.","start":30.23,"end":30.73,"sentiment":"neutral","sentiment_score":-0.004310875199735165}],"sentiment":"neutral","sentiment_score":-0.0233825477771461,"channel":0,"num_words":2,"start":30.150002,"end":30.73},{"sentences":[{"text":"Hi.","start":31.23,"end":31.470001,"sentiment":"neutral","sentiment_score":0.025590915232896805},{"text":"Hi, Tim.","start":31.470001,"end":32.190002,"sentiment":"neutral","sentiment_score":0.051227737218141556},{"text":"Hi, Tim.","start":32.190002,"end":32.296665,"sentiment":"neutral","sentiment_score":0.08330380171537399},{"text":"Hi, Tim.","start":32.296665,"end":32.35,"sentiment":"neutral","sentiment_score":0.14185430854558945},{"text":"How are you going?","start":32.35,"end":34.21,"sentiment":"neutral","sentiment_score":0.17458640038967133}],"sentiment":"neutral","sentiment_score":0.11606438288634474,"channel":1,"num_words":11,"start":31.23,"end":34.21},{"sentences":[{"text":"It's Neil and Renee.","start":34.27,"end":35.15,"sentiment":"neutral","sentiment_score":0.06640413776040077}],"sentiment":"neutral","sentiment_score":0.06640413776040077,"channel":1,"num_words":4,"start":34.27,"end":35.15},{"sentences":[{"text":"It","start":35.03,"end":35.190002,"sentiment":"neutral","sentiment_score":0.08263909816741943}],"sentiment":"neutral","sentiment_score":0.08263909816741943,"channel":0,"num_words":1,"start":35.03,"end":35.190002},{"sentences":[{"text":"How","start":35.15,"end":35.31,"sentiment":"neutral","sentiment_score":0.08799277991056442}],"sentiment":"neutral","sentiment_score":0.08799277991056442,"channel":1,"num_words":1,"start":35.15,"end":35.31},{"sentences":[{"text":"is","start":35.190002,"end":35.35,"sentiment":"neutral","sentiment_score":0.09503959119319916}],"sentiment":"neutral","sentiment_score":0.09503959119319916,"channel":0,"num_words":1,"start":35.190002,"end":35.35},{"sentences":[{"text":"are","start":35.31,"end":35.39,"sentiment":"neutral","sentiment_score":0.08538650721311569}],"sentiment":"neutral","sentiment_score":0.08538650721311569,"channel":1,"num_words":1,"start":35.31,"end":35.39},{"sentences":[{"text":"open.","start":35.35,"end":35.85,"sentiment":"neutral","sentiment_score":0.07433590292930603}],"sentiment":"neutral","sentiment_score":0.07433590292930603,"channel":0,"num_words":1,"start":35.35,"end":35.85},{"sentences":[{"text":"you?","start":35.39,"end":35.89,"sentiment":"neutral","sentiment_score":0.0304659903049469},{"text":"Sorry.","start":36.91,"end":37.23,"sentiment":"neutral","sentiment_score":-0.053968172520399094},{"text":"I said, is","start":37.23,"end":37.71,"sentiment":"neutral","sentiment_score":-0.0508270338177681}],"sentiment":"neutral","sentiment_score":-0.035196656733751296,"channel":1,"num_words":5,"start":35.39,"end":37.71},{"sentences":[{"text":"No","start":37.59,"end":37.83,"sentiment":"neutral","sentiment_score":-0.1006278246641159}],"sentiment":"neutral","sentiment_score":-0.1006278246641159,"channel":0,"num_words":1,"start":37.59,"end":37.83},{"sentences":[{"text":"it","start":37.71,"end":37.870003,"sentiment":"neutral","sentiment_score":-0.09499619901180267}],"sentiment":"neutral","sentiment_score":-0.09499619901180267,"channel":1,"num_words":1,"start":37.71,"end":37.870003},{"sentences":[{"text":"stress.","start":37.83,"end":38.265,"sentiment":"neutral","sentiment_score":-0.10010986030101776}],"sentiment":"neutral","sentiment_score":-0.10010986030101776,"channel":0,"num_words":1,"start":37.83,"end":38.265},{"sentences":[{"text":"is it Tim or Giles?","start":37.870003,"end":39.010002,"sentiment":"neutral","sentiment_score":-0.05710406675934791},{"text":"And he said Jim.","start":39.31,"end":40.11,"sentiment":"neutral","sentiment_score":-0.043169946409761906},{"text":"He put the two together.","start":40.11,"end":41.325,"sentiment":"neutral","sentiment_score":-0.04343094751238823},{"text":"Sorry.","start":41.565002,"end":42.065002,"sentiment":"neutral","sentiment_score":-0.07748467475175858}],"sentiment":"neutral","sentiment_score":-0.05018930211663246,"channel":1,"num_words":15,"start":37.870003,"end":42.065002},{"sentences":[{"text":"You're alright.","start":43.465,"end":43.945,"sentiment":"neutral","sentiment_score":-0.011107160709798336},{"text":"You're alright.","start":43.945,"end":44.585,"sentiment":"neutral","sentiment_score":0.05042789876461029},{"text":"What's what seems to be the update, guys?","start":44.585,"end":47.165,"sentiment":"neutral","sentiment_score":-0.01990145619492978}],"sentiment":"neutral","sentiment_score":-0.00671418112081786,"channel":0,"num_words":12,"start":43.465,"end":47.165},{"sentences":[{"text":"Right.","start":47.805,"end":48.125,"sentiment":"neutral","sentiment_score":-0.03366336226463318},{"text":"I'll let Renee explain it to you because I it's all confusing.","start":48.125,"end":50.705,"sentiment":"neutral","sentiment_score":-0.12361851831277211}],"sentiment":"neutral","sentiment_score":-0.11669889092445374,"channel":1,"num_words":13,"start":47.805,"end":50.705},{"sentences":[{"text":"Yes.","start":50.28,"end":50.78,"sentiment":"neutral","sentiment_score":-0.0029966365545988083}],"sentiment":"neutral","sentiment_score":-0.0029966365545988083,"channel":0,"num_words":1,"start":50.28,"end":50.78},{"sentences":[{"text":"First of all, I think that's just a bit of apology about the email banter last 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that says n b refrigeration, I'm assuming that's","start":196.22499,"end":203.26,"sentiment":"neutral","sentiment_score":0.018359674639733776}],"sentiment":"neutral","sentiment_score":0.0217676711268723,"channel":1,"num_words":15,"start":195.905,"end":203.26},{"sentences":[{"text":"Uh-huh.","start":202.8,"end":203.3,"sentiment":"neutral","sentiment_score":-0.00811746995896101}],"sentiment":"neutral","sentiment_score":-0.00811746995896101,"channel":0,"num_words":1,"start":202.8,"end":203.3},{"sentences":[{"text":"also n b's.","start":203.8,"end":205.48,"sentiment":"neutral","sentiment_score":-0.05897467086712519},{"text":"I'm just I'm just a little bit lost 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between","start":519.965,"end":522.84503,"sentiment":"neutral","sentiment_score":-0.05057218569246205}],"sentiment":"neutral","sentiment_score":-0.05057218569246205,"channel":1,"num_words":11,"start":519.965,"end":522.84503},{"sentences":[{"text":"the","start":522.565,"end":523.065,"sentiment":"neutral","sentiment_score":-0.03148489072918892}],"sentiment":"neutral","sentiment_score":-0.03148489072918892,"channel":0,"num_words":1,"start":522.565,"end":523.065},{"sentences":[{"text":"Renee and I to get it 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because Mabel's instruction was to merge it back to the other.","start":532.69,"end":536.93,"sentiment":"neutral","sentiment_score":0.02891217084491954},{"text":"That's why I didn't go ahead and start updating anything on the the currently verified one because I was just trying to see if we could sort out this third one as well, which we've now got access to just so that we can put it to bed and not have any confusion in the background of having Google Maps have three different addresses sitting there on GBP.","start":536.93,"end":561.94,"sentiment":"neutral","sentiment_score":0.18126268786213853}],"sentiment":"neutral","sentiment_score":0.19139152178540825,"channel":1,"num_words":100,"start":527.97003,"end":561.94},{"sentences":[{"text":"Yeah.","start":565.055,"end":565.45496,"sentiment":"neutral","sentiment_score":0.3039119839668274},{"text":"I I would say as long as those other two profiles are obviously, you know, active disabled, then you're just 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yeah.","start":751.42004,"end":754.57495,"sentiment":"neutral","sentiment_score":-0.09986739233136177},{"text":"We we just need to get it to a point where it's sorted and we're all all on the one page.","start":754.57495,"end":758.995,"sentiment":"neutral","sentiment_score":-0.059371047076724824}],"sentiment":"neutral","sentiment_score":-0.0796187233645469,"channel":1,"num_words":32,"start":749.82,"end":758.995},{"sentences":[{"text":"Yeah.","start":759.97,"end":760.37,"sentiment":"neutral","sentiment_score":-0.006368014961481094},{"text":"Yeah.","start":760.37,"end":760.69,"sentiment":"neutral","sentiment_score":-0.032460227608680725},{"text":"No.","start":760.69,"end":760.85,"sentiment":"neutral","sentiment_score":-0.16915903985500336},{"text":"Exactly.","start":760.85,"end":761.35,"sentiment":"neutral","sentiment_score":-0.15394894778728485},{"text":"So to to answer your question, I would disregard the Google support's email or write back to them and say, 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do.","start":811.965,"end":812.445,"sentiment":"neutral","sentiment_score":0.015575951896607876},{"text":"The 80 the 87 reviews are there.","start":812.445,"end":814.60504,"sentiment":"neutral","sentiment_score":-0.009304853954485484},{"text":"So yep.","start":814.60504,"end":817.265,"sentiment":"neutral","sentiment_score":-0.02533746138215065},{"text":"Right.","start":817.405,"end":817.77,"sentiment":"neutral","sentiment_score":-0.003314830362796783},{"text":"Well, so the three when we look at the three profiles under Neil's Google profile now, it actually shows it actually shows two as duplicate.","start":818.01,"end":832.03,"sentiment":"neutral","sentiment_score":-0.15743305653333664}],"sentiment":"neutral","sentiment_score":-0.10875130379320802,"channel":1,"num_words":37,"start":811.965,"end":832.03},{"sentences":[{"text":"So is that still is support going to have to shut the duplicate down?","start":832.25,"end":836.745,"sentiment":"neutral","sentiment_score":-0.2703125072377069},{"text":"Because that picture I showed","start":838.725,"end":840.165,"sentiment":"neutral","sentiment_score":-0.13223856687545776}],"sentiment":"neutral","sentiment_score":-0.2339772597739571,"channel":1,"num_words":19,"start":832.25,"end":840.165},{"sentences":[{"text":"That's","start":839.96,"end":840.46,"sentiment":"neutral","sentiment_score":-0.21351683139801023}],"sentiment":"neutral","sentiment_score":-0.21351683139801023,"channel":0,"num_words":1,"start":839.96,"end":840.46},{"sentences":[{"text":"with me the other day is challenged because that was shared by Rob.","start":840.165,"end":843.145,"sentiment":"neutral","sentiment_score":-0.23441079144294447}],"sentiment":"neutral","sentiment_score":-0.23441079144294447,"channel":1,"num_words":13,"start":840.165,"end":843.145},{"sentences":[{"text":"yeah.","start":846.135,"end":846.455,"sentiment":"neutral","sentiment_score":-0.0596090704202652},{"text":"That's obviously under their their remit in terms of what I can I can't remember what they actually do?","start":846.455,"end":853.73505,"sentiment":"neutral","sentiment_score":-0.08921527490019798},{"text":"I think they just leave it.","start":853.73505,"end":855.09,"sentiment":"neutral","sentiment_score":-0.08415962755680084}],"sentiment":"neutral","sentiment_score":-0.08690988687941661,"channel":0,"num_words":26,"start":846.135,"end":855.09},{"sentences":[{"text":"Okay.","start":856.75,"end":857.25,"sentiment":"neutral","sentiment_score":-0.04566563665866852},{"text":"They had it as disabled.","start":857.71,"end":859.01,"sentiment":"neutral","sentiment_score":-0.08780973702669144},{"text":"But when Rob I think that that nip I sent you, I think showed n b refrigeration as disabled.","start":860.17505,"end":867.955,"sentiment":"neutral","sentiment_score":-0.10846942584765584},{"text":"It's now marked as a duplicate, and it's got the other n b one marked as a duplicate.","start":868.73505,"end":876.32,"sentiment":"neutral","sentiment_score":-0.17876889059940973},{"text":"And I've just I believe duplication create issues with the account, with the verified account.","start":878.94,"end":887.425,"sentiment":"neutral","sentiment_score":-0.3057827532291412}],"sentiment":"neutral","sentiment_score":-0.17845197831248416,"channel":1,"num_words":58,"start":856.75,"end":887.425},{"sentences":[{"text":"Yeah.","start":892.73,"end":892.97,"sentiment":"neutral","sentiment_score":-0.04437357932329178},{"text":"You can request them to remove 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MBTNS,","start":911.3,"end":913.08,"sentiment":"neutral","sentiment_score":0.023836642193297546}],"sentiment":"neutral","sentiment_score":0.023836642193297546,"channel":0,"num_words":6,"start":911.3,"end":913.08},{"sentences":[{"text":"Yeah.","start":913.865,"end":914.365,"sentiment":"neutral","sentiment_score":0.022068951278924945}],"sentiment":"neutral","sentiment_score":0.022068951278924945,"channel":1,"num_words":1,"start":913.865,"end":914.365},{"sentences":[{"text":"the profile","start":914.34,"end":914.92,"sentiment":"neutral","sentiment_score":0.0102992570027709}],"sentiment":"neutral","sentiment_score":0.0102992570027709,"channel":0,"num_words":2,"start":914.34,"end":914.92},{"sentences":[{"text":"That's the one","start":914.425,"end":915.065,"sentiment":"neutral","sentiment_score":0.015145560105641684}],"sentiment":"neutral","sentiment_score":0.015145560105641684,"channel":1,"num_words":3,"start":914.425,"end":915.065},{"sentences":[{"text":"ID.","start":914.98,"end":915.48,"sentiment":"neutral","sentiment_score":0.009098375216126442}],"sentiment":"neutral","sentiment_score":0.009098375216126442,"channel":0,"num_words":1,"start":914.98,"end":915.48},{"sentences":[{"text":"seven o.","start":915.065,"end":916.045,"sentiment":"neutral","sentiment_score":0.006411245092749596}],"sentiment":"neutral","sentiment_score":0.006411245092749596,"channel":1,"num_words":2,"start":915.065,"end":916.045},{"sentences":[{"text":"So just just just send them to us and say, look.","start":916.82,"end":919.14,"sentiment":"neutral","sentiment_score":0.026945084841413933},{"text":"This is the the active obviously, the active GMB that we wanna use moving forward.","start":919.14,"end":925.005,"sentiment":"neutral","sentiment_score":0.04688139446079731},{"text":"Can you please just delete the other two?","start":925.305,"end":927.805,"sentiment":"neutral","sentiment_score":-0.02908566500991583}],"sentiment":"neutral","sentiment_score":0.022556809708476067,"channel":0,"num_words":34,"start":916.82,"end":927.805},{"sentences":[{"text":"Yeah.","start":928.36,"end":928.86,"sentiment":"neutral","sentiment_score":-0.000288231298327446}],"sentiment":"neutral","sentiment_score":-0.000288231298327446,"channel":1,"num_words":1,"start":928.36,"end":928.86},{"sentences":[{"text":"And, obviously, make sure that it's super, super plain and clear in in writing.","start":929.22504,"end":933.945,"sentiment":"neutral","sentiment_score":0.03687621280550957},{"text":"Obviously, we are using the current active MBTrader services with the primary owner, his accounts at MBTNS.","start":933.945,"end":941.51,"sentiment":"neutral","sentiment_score":-0.006419210996040527},{"text":"Here's the place ID.","start":942.45,"end":943.75,"sentiment":"neutral","sentiment_score":0.0011982677970081568}],"sentiment":"neutral","sentiment_score":0.011769527529499361,"channel":0,"num_words":35,"start":929.22504,"end":943.75},{"sentences":[{"text":"Yep.","start":944.53503,"end":945.03503,"sentiment":"neutral","sentiment_score":-0.01510125957429409}],"sentiment":"neutral","sentiment_score":-0.01510125957429409,"channel":1,"num_words":1,"start":944.53503,"end":945.03503},{"sentences":[{"text":"We do not wish to use MB refrigeration or the other MBTNS that's marked","start":945.17,"end":950.895,"sentiment":"neutral","sentiment_score":-0.19872893552695}],"sentiment":"neutral","sentiment_score":-0.19872893552695,"channel":0,"num_words":14,"start":945.17,"end":950.895},{"sentences":[{"text":"Okay.","start":952.47,"end":952.62994,"sentiment":"neutral","sentiment_score":-0.005981825292110443},{"text":"Great.","start":952.62994,"end":952.94995,"sentiment":"neutral","sentiment_score":0.29233935475349426},{"text":"Yep.","start":952.94995,"end":953.26996,"sentiment":"neutral","sentiment_score":0.13377539813518524},{"text":"We'll approach that by with them then.","start":953.26996,"end":955.11,"sentiment":"neutral","sentiment_score":0.09668973301138196},{"text":"Okay.","start":955.11,"end":955.61,"sentiment":"neutral","sentiment_score":0.17963466048240662}],"sentiment":"neutral","sentiment_score":0.11605415628714995,"channel":1,"num_words":11,"start":952.47,"end":955.61},{"sentences":[{"text":"Thank you so much, Tim.","start":955.91,"end":957.29,"sentiment":"positive","sentiment_score":0.41934527158737184}],"sentiment":"positive","sentiment_score":0.41934527158737184,"channel":1,"num_words":5,"start":955.91,"end":957.29},{"sentences":[{"text":"duplicate.","start":958.335,"end":958.835,"sentiment":"neutral","sentiment_score":0.27195221185684204},{"text":"That's too easy.","start":959.455,"end":960.09503,"sentiment":"neutral","sentiment_score":0.24185139934221903},{"text":"What I'm gonna do is I'm gonna forward Neil what I've just said on that email chain, And then, yeah, you guys can take it from there.","start":960.09503,"end":969.02997,"sentiment":"neutral","sentiment_score":0.12033738885764722},{"text":"Okay?","start":969.02997,"end":969.52997,"sentiment":"neutral","sentiment_score":0.14194081723690033}],"sentiment":"neutral","sentiment_score":0.13714239769615233,"channel":0,"num_words":32,"start":958.335,"end":969.52997},{"sentences":[{"text":"You may Much appreciated.","start":969.765,"end":971.125,"sentiment":"neutral","sentiment_score":0.33050619438290596},{"text":"Yep.","start":971.125,"end":971.52496,"sentiment":"neutral","sentiment_score":0.16086551547050476},{"text":"That email train, you may get Rob respond still.","start":971.52496,"end":974.45996,"sentiment":"neutral","sentiment_score":0.12358600480688943},{"text":"But yeah.","start":974.45996,"end":978.69995,"sentiment":"neutral","sentiment_score":0.0411355085670948}],"sentiment":"neutral","sentiment_score":0.1673397095873952,"channel":1,"num_words":16,"start":969.765,"end":978.69995},{"sentences":[{"text":"So I've","start":978.47,"end":978.70996,"sentiment":"neutral","sentiment_score":0.02036548499017954}],"sentiment":"neutral","sentiment_score":0.02036548499017954,"channel":0,"num_words":2,"start":978.47,"end":978.70996},{"sentences":[{"text":"Because","start":978.69995,"end":979.19995,"sentiment":"neutral","sentiment_score":0.015195835381746292}],"sentiment":"neutral","sentiment_score":0.015195835381746292,"channel":1,"num_words":1,"start":978.69995,"end":979.19995},{"sentences":[{"text":"got, yeah, the one from Neil","start":978.70996,"end":982.495,"sentiment":"neutral","sentiment_score":0.04103688895702362}],"sentiment":"neutral","sentiment_score":0.04103688895702362,"channel":0,"num_words":6,"start":978.70996,"end":982.495},{"sentences":[{"text":"it","start":982.26,"end":982.76,"sentiment":"neutral","sentiment_score":0.05565506219863891}],"sentiment":"neutral","sentiment_score":0.05565506219863891,"channel":1,"num_words":1,"start":982.26,"end":982.76},{"sentences":[{"text":"that you just sent at twelve, so it's just you now.","start":982.495,"end":986.115,"sentiment":"neutral","sentiment_score":0.056468489156527954}],"sentiment":"neutral","sentiment_score":0.056468489156527954,"channel":0,"num_words":11,"start":982.495,"end":986.115},{"sentences":[{"text":"oh, okay.","start":985.9,"end":986.38,"sentiment":"neutral","sentiment_score":0.18390178680419922},{"text":"Yeah.","start":986.38,"end":986.69995,"sentiment":"neutral","sentiment_score":0.16623279452323914},{"text":"It's just still on it.","start":986.69995,"end":987.735,"sentiment":"neutral","sentiment_score":0.1921290338039398},{"text":"I think that's on because I can say if it was the one from the other day, it had everyone on 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you.","start":998.77496,"end":999.13,"sentiment":"positive","sentiment_score":0.7035589218139648},{"text":"See you later.","start":999.13,"end":999.975,"sentiment":"positive","sentiment_score":0.5639243920644125},{"text":"Bye.","start":999.975,"end":1000.475,"sentiment":"neutral","sentiment_score":-0.10066332668066023}],"sentiment":"positive","sentiment_score":0.5010707946494222,"channel":1,"num_words":8,"start":997.33496,"end":1000.475}]},"summary":{"result":"success","short":"Representatives from Google address customer Neil's emails to discuss merging his business information and updating his profile. They explain the process of merging the previous business profile and adjusting Google My Business profile, including updating primary owner accounts and business names. The representatives provide instructions for updating the business information and set up a call with Birdeye to help with health checks and management items. They also advise the caller to write back to the Google support team to remove a duplicate profile and ensure the current one is marked as disabled."},"intents":{"segments":[{"text":"Is now a good time to discuss your your email you sent through? Yes, mate.","start_word":17,"end_word":31,"intents":[{"intent":"Discuss email","confidence_score":0.16990443}]},{"text":"Because What's currently, your what's your what's if your actual question?","start_word":499,"end_word":509,"intents":[{"intent":"Ask about a question","confidence_score":0.000036324993}]},{"text":"But from what we can find out, it's actually been reactivated back in September.","start_word":616,"end_word":629,"intents":[{"intent":"Request reactivation","confidence_score":0.0023938979}]},{"text":"So in terms of where we sit now, so I would merge the previous Google business profile with the new one, and then I'd leave the EMB refrigeration one, given that, obviously, it's an old profile that shouldn't have been in use because my assumption is the merging of the profiles is taking all of that data and then putting it onto the new one.","start_word":736,"end_word":800,"intents":[{"intent":"Merge google profile","confidence_score":0.19696063}]},{"text":"discarded. Because at the moment, it's showing as a duplicate, so we should be requesting that they disable Yeah.","start_word":868,"end_word":886,"intents":[{"intent":"Discard mb refrigeration tool","confidence_score":0.00004208905}]},{"text":"Because at the moment, it's showing as a duplicate, so we should be requesting that they disable Yeah.","start_word":869,"end_word":886,"intents":[{"intent":"Disable mb refrigeration device","confidence_score":0.0010699605}]},{"text":"There's no valuable information on it because, obviously, if there was, it would have been moved over ten years ago. Then just Yeah. disregard that one, keep it super plain and simple, and move the data from the previously most recently used Google My Business profile, merge that to the new one, and then you can call it a day from there, I assume. Okay.","start_word":918,"end_word":982,"intents":[{"intent":"Move data","confidence_score":0.7129752}]},{"text":"disregard that one, keep it super plain and simple, and move the data from the previously most recently used Google My Business profile, merge that to the new one, and then you can call it a day from there, I assume.","start_word":940,"end_word":980,"intents":[{"intent":"Merge data","confidence_score":0.87959987}]},{"text":"And that was the email I shared with you because I was trying to get my head Yep. around it.","start_word":1037,"end_word":1056,"intents":[{"intent":"Get head yep","confidence_score":0.041929826}]},{"text":"It used to have a the profile used to be shared with our marketing, which is a marketing email. I'm happy to send it to that instead just so that we can minimize who, you know, has access to it. Yeah.","start_word":1140,"end_word":1180,"intents":[{"intent":"Reminisce access","confidence_score":0.017491397}]},{"text":"The next step is to move over the the business information and setup data.","start_word":1220,"end_word":1233,"intents":[{"intent":"Move business information","confidence_score":0.25123018}]},{"text":"So we're missing a logo on the Google My Business profile. We're missing some some of the additional photos, the cover photo, some of the Yeah. business settings on Okay.","start_word":1234,"end_word":1263,"intents":[{"intent":"Provide logo","confidence_score":0.015607469}]},{"text":"I I had held off only because Mabel's instruction was to merge it back to the other. That's why I didn't go ahead and start updating anything on the the currently verified one because I was just trying to see if we could sort out this third one as well, which we've now got access to just so that we can put it to bed and not have any confusion in the background of having Google Maps have three different addresses sitting there on GBP.","start_word":1338,"end_word":1422,"intents":[{"intent":"Update google maps","confidence_score":0.09653569}]},{"text":"essentially get the ID from that profile and then Yeah.","start_word":1601,"end_word":1610,"intents":[{"intent":"Provide id","confidence_score":0.0073703267}]},{"text":"So I'll send an email to Sam for the Google Ads and then Corinne for the site, the main site.","start_word":1619,"end_word":1638,"intents":[{"intent":"Send email","confidence_score":0.9115903}]},{"text":"from your side, I would set up a if, Renee, if it's you're the one that's gonna be managing it, I would set up the call with Birdeye to go through connect the good the the Google My Business profile that's primary owner's accounts at MBTNS, Mhmm.","start_word":1664,"end_word":1710,"intents":[{"intent":"Set up call with birdeye","confidence_score":0.11038959}]},{"text":"So you're suggesting so bird eye. So I have another meeting with some meat to help with that. It just kind of it just kind of as a platform, if you connect it to your Google My Business profile, it just kind of automates all of that management depending on the license that you guys have, which I'm assuming, if I remember correctly, did have that license. Yeah.","start_word":1779,"end_word":1846,"intents":[{"intent":"Automate management","confidence_score":0.46748862}]},{"text":"He'd he'd step back and he was just managing the tenders and the quotes and, you know, everything else that he had to do.","start_word":1902,"end_word":1925,"intents":[{"intent":"Manage tenders and quotes","confidence_score":0.06827338}]},{"text":"We we just need to get it to a point where it's sorted and we're all all on the one page. Yeah.","start_word":1977,"end_word":1998,"intents":[{"intent":"Sort profile data","confidence_score":0.021949105}]},{"text":"So to to answer your question, I would disregard the Google support's email or write back to them and say, hey. Look. We don't want to do anything with MB Refrigeration. That's an old profile that hasn't been an old business training name that hasn't been active in over ten years.","start_word":2002,"end_word":2052,"intents":[{"intent":"Disregard support email","confidence_score":0.48224393}]},{"text":"And the other ones are disabled slash merged, then we're good to go from here and then just close off the support chain with Google Google support and then do the setup on this new Google business profile.","start_word":2092,"end_word":2129,"intents":[{"intent":"Set up new google business profile","confidence_score":0.5152205}]},{"text":"Well, so the three when we look at the three profiles under Neil's Google profile now, it actually shows it actually shows two as duplicate.","start_word":2169,"end_word":2193,"intents":[{"intent":"Ensure double check of data","confidence_score":2.5162425e-10},{"intent":"Troubleshoot duplicate profile","confidence_score":0.021665728}]},{"text":"You can request them to remove it.","start_word":2312,"end_word":2318,"intents":[{"intent":"Request removal","confidence_score":0.19329643}]},{"text":"It's linked to accounts at MBTNS, Yeah.","start_word":2358,"end_word":2364,"intents":[{"intent":"Access mbtns","confidence_score":0.003858409}]}]},"sentiments":{"segments":[{"text":"Hello? Hey, Neil. It's Tim here from. How are you going? Yeah.","start_word":0,"end_word":11,"sentiment":"neutral","sentiment_score":0.1541743129491806},{"text":"Good, mate.","start_word":12,"end_word":13,"sentiment":"positive","sentiment_score":0.4899235665798187},{"text":"Yeah. Just calling. Is now a good time to discuss your your email you sent through? Yes, mate. Yeah.","start_word":14,"end_word":32,"sentiment":"neutral","sentiment_score":0.25399070978164673},{"text":"Yeah. It would be really good, actually. Thank you for calling back.","start_word":33,"end_word":44,"sentiment":"positive","sentiment_score":0.634758472442627},{"text":"Hang on a sec. I'll just put you on speaker because I got my IT guru sitting right beside me. Oh, it's Trish. It's not. I got Tim. Jim. Did you say Jim or Tim? Sorry. Off. Okay. Hi. Hi, Tim. Hi, Tim. Hi, Tim. How are you going? It's Neil and Renee. It How is are open. you? Sorry. I said, is No it stress. is it Tim or Giles? And he said Jim. He put the two together. Sorry. You're alright. You're alright. What's what seems to be the update, guys? Right. I'll let Renee explain it to you because I it's all confusing. Yes. First of all, I think that's just a bit of apology about the email banter last week. There's a few little things Yes. going on in the office that you you probably picked up on. So we're working with Rob to just understand the ownership of Google. Yep. Because I think, as I mentioned to you, he had shared a screenshot where there was three Google accounts. Yes. Yep. Now and Samit had transferred one of those to us, which we thought we were just being invited as a manager, not as an owner. And that's the one Yep. that's currently verified with Google. Sure. Rob has shared ownership with Neil just now with the third duplicate account. So currently in Google, there is NB trades and services by two. One verified, Yes. Yes. one marked as a duplicate. Then there is also a profile for NB Refrigeration, Yep.","start_word":45,"end_word":300,"sentiment":"neutral","sentiment_score":-0.007211549207568169},{"text":"which was the former trading name, also marked as a duplicate.","start_word":301,"end_word":311,"sentiment":"negative","sentiment_score":-0.3955947756767273},{"text":"So I'm just in the middle of typing all the IDs, all the information, and sending them back to Google support. Yep. So Rob also shared that the email he had that held the business profile formally held his Cold Rock business profile. From fifteen years ago? Well, eleven or ten years ago. So yeah. It's pretty much his personal one. It's his personal. It holds all Yeah. his personal stuff, that particular email. I'm just trying to get Google to merge all three in the account. Is that gonna pick up any of the Cold Rock information as well? I I believe that the profile would have remained with the new Cold Rock owner, wouldn't it? Yeah. So as as long as you don't obviously provide the Cold Rock ID profile to them, then you only provide the IDs and names of the business profiles relating to MBTrades and services, then, yeah, that that profile won't be affected. Yeah. Well, the price will the profile that says n b refrigeration, I'm assuming that's Uh-huh. also n b's. I'm just I'm just a little bit lost now. Because What's currently, your what's your what's if your actual question? if Neil logs into his Google business profile now, he has three profiles sitting under his name because Rob has granted him ownership to the Yep. third one. Yep. But but it two of them say n b trades and services, one of them says n b refrigeration. So if if it if it was you, would you be asking Google to merge all three? I would be I would be asking Google to depending so the m d refrigeration one, that when was the last time that was used?","start_word":312,"end_word":599,"sentiment":"neutral","sentiment_score":-0.06687907874584198},{"text":"Well, that that's part of that confusion.","start_word":600,"end_word":606,"sentiment":"negative","sentiment_score":-0.4140881896018982},{"text":"Apparently, it was supposed to have been parked. But from what we can find out, it's actually been reactivated back in September. And I think this one is relink is now links to the work at sub SuburbStack has been doing. No. That was sorry. In the MB Refrigeration Google profile, I I think that's the one that was attached with personal Gmail of Rob Barela. Yep. And the one that you've been doing work on is attached to nbrefrigeration1@gmail, I believe. That's what you said. Is it? Yeah. Sorry. You saw that it's back at doing the work on n b refrigeration one, which is probably even given we suspect that you've been given the wrong information, and it should have went to be NB Trading Services. Gotcha. So in terms of where we sit now, so I would merge the previous Google business profile with the new one, and then I'd leave the EMB refrigeration one, given that, obviously, it's an old profile that shouldn't have been in use because my assumption is the merging of the profiles is taking all of that data and then putting it onto the new one. So you would probably only want to merge the one that was previously most previous active into the new one, which is the old the disabled MBTrader Services one. So the new verified one should be a new one moving forward, and then the MB Refrigeration should just be, like, just, like, lost lost in time. It's essentially just disabled. It's there. It's not used. It's Mhmm.","start_word":607,"end_word":867,"sentiment":"neutral","sentiment_score":-0.10474638583788014},{"text":"discarded.","start_word":868,"end_word":868,"sentiment":"negative","sentiment_score":-0.3713582158088684},{"text":"Because at the moment, it's showing as a duplicate, so we should be requesting that they disable Yeah. Correct. that. It should just Yes. be if Yes. it's an old trade if it's an old trading name, it hasn't been used in over, like, a decade or so.","start_word":869,"end_word":916,"sentiment":"neutral","sentiment_score":-0.18870435655117035},{"text":"There's no valuable information on it because, obviously, if there was, it would have been moved over ten years ago.","start_word":917,"end_word":936,"sentiment":"negative","sentiment_score":-0.46646514534950256},{"text":"Then just Yeah. disregard that one, keep it super plain and simple, and move the data from the previously most recently used Google My Business profile, merge that to the new one, and then you can call it a day from there, I assume. Okay. Oh, dear.","start_word":937,"end_word":983,"sentiment":"neutral","sentiment_score":0.08984138816595078},{"text":"Hopefully, it's that easy.","start_word":984,"end_word":987,"sentiment":"positive","sentiment_score":0.5141318440437317},{"text":"Yeah. So Yeah. we'll we'll send that off to Google because at first, Google was from that email I shared with you, Mabel from the support team was telling us to merge it back to the n b refrigeration profile. Did that give you a reason behind that? No. And that was the email I shared with you because I was trying to get my head Yep. around it. I had said that because the other one was the account, so that was sitting under the admin Yep. team. Like, accounts is is an email that the admin team has. But I'm I'm sure and the reason we did that was because, for instance, the scenario where Robert going away, if he's the owner Yep. and he's getting all the login recover all the two factor authentication and stuff, we needed to have an email that we could get access to. Yeah. It used to have a the profile used to be shared with our marketing, which is a marketing email. I'm happy to send it to that instead just so that we can minimize who, you know, has access to it. Yeah. That's fine. In terms Yep. of from what I can see here, so the new MBTrades and services Google My Business, the most important data there is obviously your views. So Yep. that data has been moved over. Yeah. The next step is to move over the the business information and setup data. So we're missing a logo on the Google My Business profile. We're missing some some of the additional photos, the cover photo, some of the Yeah. business settings on Okay. the profile, that sort of thing. Yep. So I didn't my question see them. for you guys now is whose remit is that? Who's Who's what? Sorry. Who's gonna be looking after it? Until who's doing it's up and until it's up and down the week between the Renee and I to get it sorted. offer? Sure. Gotcha.","start_word":988,"end_word":1321,"sentiment":"neutral","sentiment_score":-0.0004420253241847375},{"text":"So But it did but you're much better at this sort of stuff than I am.","start_word":1322,"end_word":1337,"sentiment":"positive","sentiment_score":0.4074034094810486},{"text":"I I had held off only because Mabel's instruction was to merge it back to the other. That's why I didn't go ahead and start updating anything on the the currently verified one because I was just trying to see if we could sort out this third one as well, which we've now got access to just so that we can put it to bed and not have any confusion in the background of having Google Maps have three different addresses sitting there on GBP. Yeah. I I would say as long as those other two profiles are obviously, you know, active disabled, then you're just fine.","start_word":1338,"end_word":1444,"sentiment":"neutral","sentiment_score":0.18816819787025452},{"text":"They just they just sit there in the account.","start_word":1445,"end_word":1453,"sentiment":"positive","sentiment_score":0.3545217216014862},{"text":"We don't have to worry about them. Yep. The next What about step from the work here you've done? As far as suburbs that what about the work you've done to the other profile? Will they move that across or are you going to have to recreate all of that again? So all all we do from the Fellow Stack side is with this new profile, which I'm assuming the correct one now is if I'm looking at it, the one that the primary owner is accounts@mbtns. Yes. Com dot a u. Yeah. Yeah.","start_word":1454,"end_word":1547,"sentiment":"neutral","sentiment_score":0.0911325141787529},{"text":"Perfect.","start_word":1548,"end_word":1548,"sentiment":"positive","sentiment_score":0.5526106357574463},{"text":"Yes. So all we do from our side is we copy the link to that Google My Business profile, and we update Yes. it across the subject pages. Okay. So Yeah. I'll get the team to do that. And then the next step, there's two there's two other steps, which is Yeah. essentially get the ID from that profile and then Yeah. make sure that it's do the health checks. So I'll send an email to Sam for the Google Ads and then Corinne for the site, the main site. So, obviously, health check the IDs, make sure they match, make sure it's just the new Google My Business profile that's active. And then Mhmm. from your side, I would set up a if, Renee, if it's you're the one that's gonna be managing it, I would set up the call with Birdeye to go through connect the good the the Google My Business profile that's primary owner's accounts at MBTNS, Mhmm. connect that to, and then Yeah. use their team to help do, like, a preliminary setup of the Google My Business profile. So that includes adding a logo, adding the business information, changing the category back to the primary category, adding the subcategories, setting up posts, replying to Mhmm. the reviews, all of those sort of, obviously, Google Yeah. My Business profile set up and management items. Yep. So you're suggesting so bird eye. So I have another meeting with some meat to help with that. It just kind of it just kind of as a platform, if you connect it to your Google My Business profile, it just kind of automates all of that management depending on the license that you guys have, which I'm assuming, if I remember correctly, did have that license. Yeah. Yep. Yeah. Okay. Not a problem. Well, sounds like I'll be looking at it. It's it's yeah. As I said at the beginning of the call, there's just a few management things that are being sorted out. This Yeah. is something that Rob had been dealing with. So Neil hadn't been involved with this. He'd he'd step back and he was just managing the tenders and the quotes and, you know, everything else that he had to do. And Rob was looking after this, but our concern and, you know, he's he's done a lot of really hard work on it, but our concern is is that we have three profiles.","start_word":1549,"end_word":1957,"sentiment":"neutral","sentiment_score":0.05352919849323468},{"text":"That should've unfortunately never have happened.","start_word":1958,"end_word":1963,"sentiment":"negative","sentiment_score":-0.6319649815559387},{"text":"Didn't Yes. you? But Down the bridge. But moving on from that yeah. We we just need to get it to a point where it's sorted and we're all all on the one page. Yeah. Yeah. No. Exactly. So to to answer your question, I would disregard the Google support's email or write back to them and say, hey. Look.","start_word":1964,"end_word":2023,"sentiment":"neutral","sentiment_score":-0.12458548694849014},{"text":"We don't want to do anything with MB Refrigeration. That's an old profile that hasn't been an old business training name that hasn't been active in over ten years.","start_word":2024,"end_word":2052,"sentiment":"negative","sentiment_score":-0.43383193016052246},{"text":"Mhmm. Just, Yep. like, leave it with us. Because from what I can see right now, if you've got three business profiles, one of them is active and verified, which is the one under accounts at MBTNS. Yes. Yes. And the other ones are disabled slash merged, then we're good to go from here and then just close off the support chain with Google Google support and then do the setup on this new Google business profile. Mhmm. The main the main thing is that we have those reviews on the the Yeah. the new Google business Yeah. Which Google we Business which Profile. we do. The 80 the 87 reviews are there. So yep. Right. Well, so the three when we look at the three profiles under Neil's Google profile now, it actually shows it actually shows two as duplicate. So is that still is support going to have to shut the duplicate down? Because that picture I showed That's with me the other day is challenged because that was shared by Rob. yeah. That's obviously under their their remit in terms of what I can I can't remember what they actually do? I think they just leave it. Okay. They had it as disabled. But when Rob I think that that nip I sent you, I think showed n b refrigeration as disabled. It's now marked as a duplicate, and it's got the other n b one marked as a duplicate. And I've just I believe duplication create issues with the account, with the verified account. Yeah. You can request them to remove it. I'm pretty sure you can't remove it, but I'm pretty sure, yeah, if you just request it in the chain in the Google support chain to obviously copy the place ID. So I'll send you the place ID. Yep. It's linked to accounts at MBTNS, Yeah. the profile That's the one ID. seven o. So just just just send them to us and say, look. This is the the active obviously, the active GMB that we wanna use moving forward. Can you please just delete the other two? Yeah. And, obviously, make sure that it's super, super plain and clear in in writing. Obviously, we are using the current active MBTrader services with the primary owner, his accounts at MBTNS. Here's the place ID. Yep. We do not wish to use MB refrigeration or the other MBTNS that's marked Okay. Great. Yep. We'll approach that by with them then. Okay.","start_word":2053,"end_word":2468,"sentiment":"neutral","sentiment_score":-0.049946886755955905},{"text":"Thank you so much, Tim.","start_word":2469,"end_word":2473,"sentiment":"positive","sentiment_score":0.41129305958747864},{"text":"duplicate. That's too easy. What I'm gonna do is I'm gonna forward Neil what I've just said on that email chain, And then, yeah, you guys can take it from there. Okay?","start_word":2474,"end_word":2505,"sentiment":"neutral","sentiment_score":0.14196979999542236},{"text":"You may Much appreciated.","start_word":2506,"end_word":2509,"sentiment":"positive","sentiment_score":0.35330963134765625},{"text":"Yep. That email train, you may get Rob respond still. But yeah. So I've Because got, yeah, the one from Neil it that you just sent at twelve, so it's just you now. oh, okay. Yeah. It's just still on it. I think that's on because I can say if it was the one from the other day, it had everyone on it. Yep. Yep. Too easy.","start_word":2510,"end_word":2576,"sentiment":"neutral","sentiment_score":0.13753444123179165},{"text":"I've got Thank good you things very up. much. Okay. Thank you. See you later.","start_word":2577,"end_word":2591,"sentiment":"positive","sentiment_score":0.6100831627845764},{"text":"Bye.","start_word":2592,"end_word":2592,"sentiment":"neutral","sentiment_score":0.2874142527580261}],"average":{"sentiment":"neutral","sentiment_score":-0.005698888702730162}}}}