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Dom. Mhmm. Okay. Surely. Today.\n\nRight? Welcome to Airtel. Sure, Dom. I will. I'm good.\n\nHow about yourself, Dom? Are you getting better? Sorry. Your line is cutting in and out. Oh, that's great to hear.\n\nMm-mm. Oh, so it means everything has been out. Mm-mm. Mm-mm. Perfect.\n\nWe still have few, but it's different. Which one of these? Jennifer Borge and I forgot the other name, O'Connor, Matthew O'Connor. Yeah. Those yeah.\n\nBut yesterday, there's some issue, I think. But it says there's a progress compared to last week. Mm-mm. Mm-mm. Yeah.\n\nMhmm. At least yeah. At least now we know. Yes. Yeah.\n\nWe just need to anyway, we just need to listen to customer's frustration and accept and then apologize, and then let them know that we're doing our best to resolve it. Like, right now, we've already resolved. Mm-mm. The one that was approved. Yeah.\n\nThen you paid. Yeah. Yeah. That's correct. But now we have we we will just welcome new sign up customers, more customers.\n\nYeah. Sure. Yeah. Welcome, Dom. Thank you for calling.\n\nI'll call Yvonne Thompson after. Okay. You do the same, though. Drive safely. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, Dom.","start":0.0,"end":2.1,"sentiment":"neutral","sentiment_score":0.053438033908605576},{"text":"Mhmm.","start":8.96,"end":9.46,"sentiment":"neutral","sentiment_score":0.02377934195101261},{"text":"Okay.","start":20.075,"end":20.575,"sentiment":"neutral","sentiment_score":0.023135852068662643},{"text":"Surely.","start":20.715,"end":21.215,"sentiment":"neutral","sentiment_score":0.028651077300310135},{"text":"Today.","start":21.595,"end":22.075,"sentiment":"neutral","sentiment_score":0.029527105391025543}],"sentiment":"neutral","sentiment_score":0.03532824075470368,"num_words":6,"start":0.0,"end":22.075},{"sentences":[{"text":"Right?","start":22.075,"end":22.575,"sentiment":"neutral","sentiment_score":0.045401282608509064},{"text":"Welcome to Airtel.","start":52.065,"end":53.364998,"sentiment":"neutral","sentiment_score":0.11440559724966685},{"text":"Sure, 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It doesn't matter. You can tell or you can call yourself. Can you call Yvonne Thompson and tell him that his router has been left at reception at his work? Yeah. Call him now. Yeah. Because he told me to leave. So you can take it home and connect it tonight because we can't deliver it to his house because we're not allowed to leave any obstacles to anybody that's under the age of 80. So we just delivered it to his work. So if you could give me the private, just give him a call and say, hi. This is Melissa for bit. You know? And just let him and just let him know that the router's been left at reception. Yes. Thanks for that. How are you doing, Bill? What's going on? I started to get good this morning, and now I feel well, yeah. Because I'm driving. No. I I I started to feel good this morning about four oh, yeah. Four 04:00 in the morning. I I had to go to the the men's room. I emptied out my bowels. And then after that, I started to feel good. But before that, I felt like, wow. Really, really bad. Yeah. Yeah. That's it. Everything's there. I'm not I'm still really good now. I feel like as if I haven't been sick at all. Yeah. Anyway alright. Everybody's good over there. And so look, the this IP that we just upgraded okay. It's Australian owned. It's not American owned. Even though the American one was in in Australia, which shouldn't have had any issues whatsoever, but had all those issues with customers. Now this one here, it's in Australia. It's from Australia. It's Australian owned. It's now brought we bought it. We paid for it. So now now it belongs to belongs to Airtel. It's an Airtel product now. So you can see and I've spoken to customers, Netflix, so everything's back to normal. I think that we're having an issue with Stan and that was it. So that Stan should be fixed up by now. There should be no more issues. Customers shouldn't be complaining unless they complain with the typical thing or my Internet's down or stuff like that. Yeah. So everything else I've spoken to one customer today, Lillian Astori, and she checked everything for me. Yeah. Channel seven, nine, 10, all the local streaming are working. She had Netflix, Prime, and Paramount. She didn't have status. She couldn't check that. But that was they were all working fine. So yeah. So we should be finally out of this tunnel and out of it probably today or tomorrow at the latest. Are are you getting any calls from any compliance or anything like that? Yep. The tentative boards and all the services should be back to mobile. Yeah. Yeah. Well, the progress is very it's maximal now because, as I've said, it's an Australian owned IP address. My problem is my the issue is here is I've never, like, actually gone to this level before. Alright. Now that I'm at this level, we're actually recognized as a proper official Internet service provider. There's not many in Australia that do that. However, I found out the what needs to be done in future so that this doesn't happen again because there's all these there's all these other channels that we need to acquire. And now that I know all the all these channels and stuff like that, in the near future, if we ever do definitely, we'll be doing this again once we start growing and all that. I got everything in place now that before we give anybody a new IP, we've already run the test and all that, and and that's it. How's that? So well, it was a big learning curve. It was a big headache. I mean, customers shouldn't carry on that way, you know. We've looked after customers, big customers that have paid, or we've said, look here, I'll pay next week. You know, we don't I think in the long run, we've always done the right thing by our customers. We haven't so now you're not you don't deserve we don't do that. You know, it's not us. You know? So so I think customers just, you know, should be a little bit more but anyway, it is what it is. Melissa, it's the world we live in. Yeah. Well, maybe yeah. Well, as far as I'm concerned, the the issue is resolved. We shouldn't be having any more of these any more of these problems. It should be resolved, and that's it. You know, we would actually, use a platform called APNIC, a p n I c. And I was told by one of my engineering, who's Saks, actually, mister Saks, that you're not gonna get it today. You're not even a corporate. They won't even look at you. And, you know, we got accepted. So everybody was excited for that. So to me, I I didn't know it was a big thing, but it's it's a pretty huge thing to get accepted by this company called Aptnik. So yeah. Yeah. So I'm pretty wrapped. I'm pretty happy about that. And, yes, that's it. We got a a big major thing done without even knowing it was that big and it's huge. So, yeah, happy times. Finally, we gotta start to do the right thing now. We've lost we've lost quite a few customers because of this, probably about 30 customers. I don't know. Something like that. And, yeah, we just yeah. Well, it is what it is. What do you do? Yeah. Yeah. Well, that's I'm gonna start promotions very very shortly now. I just wanna give this another probably another week just to confirm everything's all running properly. Then after that, yeah, we're gonna start to hit promotion and stuff like that. Yeah. I've already got the van ready. It's been side rided and everything. It's we're gonna get a guy to run that, but apparently, he's already found another job. So I'm looking for someone else. Alright, Melissa. Thank you very much. If you could pass that through to mister Kevin. That will be much appreciated. Alright. Have a nice day, Melissa. Bye. Thank thank you. 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Melissa. It doesn't matter. You can tell or you can call yourself. Can you call Yvonne Thompson and tell him that his router has been left at reception at his work? Yeah.\n\nCall him now. Yeah. Because he told me to leave. So you can take it home and connect it tonight because we can't deliver it to his house because we're not allowed to leave any obstacles to anybody that's under the age of 80. So we just delivered it to his work.\n\nSo if you could give me the private, just give him a call and say, hi. This is Melissa for bit. You know? And just let him and just let him know that the router's been left at reception. Yes.\n\nThanks for that. How are you doing, Bill? What's going on? I started to get good this morning, and now I feel well, yeah. Because I'm driving.\n\nNo. I I I started to feel good this morning about four oh, yeah. Four 04:00 in the morning. I I had to go to the the men's room. I emptied out my bowels.\n\nAnd then after that, I started to feel good. But before that, I felt like, wow. Really, really bad. Yeah. Yeah.\n\nThat's it. Everything's there. I'm not I'm still really good now. I feel like as if I haven't been sick at all. Yeah.\n\nAnyway alright. Everybody's good over there. And so look, the this IP that we just upgraded okay. It's Australian owned. It's not American owned.\n\nEven though the American one was in in Australia, which shouldn't have had any issues whatsoever, but had all those issues with customers. Now this one here, it's in Australia. It's from Australia. It's Australian owned. It's now brought we bought it.\n\nWe paid for it. So now now it belongs to belongs to Airtel. It's an Airtel product now. So you can see and I've spoken to customers, Netflix, so everything's back to normal. I think that we're having an issue with Stan and that was it.\n\nSo that Stan should be fixed up by now. There should be no more issues. Customers shouldn't be complaining unless they complain with the typical thing or my Internet's down or stuff like that. Yeah. So everything else I've spoken to one customer today, Lillian Astori, and she checked everything for me.\n\nYeah. Channel seven, nine, 10, all the local streaming are working. She had Netflix, Prime, and Paramount. She didn't have status. She couldn't check that.\n\nBut that was they were all working fine. So yeah. So we should be finally out of this tunnel and out of it probably today or tomorrow at the latest. Are are you getting any calls from any compliance or anything like that? Yep.\n\nThe tentative boards and all the services should be back to mobile. Yeah. Yeah. Well, the progress is very it's maximal now because, as I've said, it's an Australian owned IP address. My problem is my the issue is here is I've never, like, actually gone to this level before.\n\nAlright. Now that I'm at this level, we're actually recognized as a proper official Internet service provider. There's not many in Australia that do that. However, I found out the what needs to be done in future so that this doesn't happen again because there's all these there's all these other channels that we need to acquire. And now that I know all the all these channels and stuff like that, in the near future, if we ever do definitely, we'll be doing this again once we start growing and all that.\n\nI got everything in place now that before we give anybody a new IP, we've already run the test and all that, and and that's it. How's that? So well, it was a big learning curve. It was a big headache. I mean, customers shouldn't carry on that way, you know.\n\nWe've looked after customers, big customers that have paid, or we've said, look here, I'll pay next week. You know, we don't I think in the long run, we've always done the right thing by our customers. We haven't so now you're not you don't deserve we don't do that. You know, it's not us. You know?\n\nSo so I think customers just, you know, should be a little bit more but anyway, it is what it is. Melissa, it's the world we live in. Yeah. Well, maybe yeah. Well, as far as I'm concerned, the the issue is resolved.\n\nWe shouldn't be having any more of these any more of these problems. It should be resolved, and that's it. You know, we would actually, use a platform called APNIC, a p n I c. And I was told by one of my engineering, who's Saks, actually, mister Saks, that you're not gonna get it today. You're not even a corporate.\n\nThey won't even look at you. And, you know, we got accepted. So everybody was excited for that. So to me, I I didn't know it was a big thing, but it's it's a pretty huge thing to get accepted by this company called Aptnik. So yeah.\n\nYeah. So I'm pretty wrapped. I'm pretty happy about that. And, yes, that's it. We got a a big major thing done without even knowing it was that big and it's huge.\n\nSo, yeah, happy times. Finally, we gotta start to do the right thing now. We've lost we've lost quite a few customers because of this, probably about 30 customers. I don't know. Something like that.\n\nAnd, yeah, we just yeah. Well, it is what it is. What do you do? Yeah. Yeah.\n\nWell, that's I'm gonna start promotions very very shortly now. I just wanna give this another probably another week just to confirm everything's all running properly. Then after that, yeah, we're gonna start to hit promotion and stuff like that. Yeah. I've already got the van ready.\n\nIt's been side rided and everything. It's we're gonna get a guy to run that, but apparently, he's already found another job. So I'm looking for someone else. Alright, Melissa. Thank you very much.\n\nIf you could pass that through to mister Kevin. That will be much appreciated. Alright. Have a nice day, Melissa. Bye.\n\nThank thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Melissa.","start":3.36,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.08046818524599075},{"text":"It doesn't matter.","start":5.3599997,"end":6.08,"sentiment":"neutral","sentiment_score":0.05654635032018026},{"text":"You can tell or you can call yourself.","start":6.08,"end":8.02,"sentiment":"neutral","sentiment_score":0.028086623642593622},{"text":"Can you call Yvonne Thompson and tell him that his router has been left at reception at his work?","start":9.599999,"end":17.244999,"sentiment":"neutral","sentiment_score":0.01821741138241793},{"text":"Yeah.","start":23.705,"end":23.945,"sentiment":"neutral","sentiment_score":0.05067577213048935}],"sentiment":"neutral","sentiment_score":0.028850757545142464,"num_words":33,"start":3.36,"end":23.945},{"sentences":[{"text":"Call him 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bad.","start":97.14,"end":98.35999,"sentiment":"neutral","sentiment_score":-0.14345867186784744},{"text":"Yeah.","start":101.985,"end":102.384995,"sentiment":"neutral","sentiment_score":-0.04707680642604828},{"text":"Yeah.","start":102.384995,"end":102.545,"sentiment":"neutral","sentiment_score":-0.04433642327785492}],"sentiment":"neutral","sentiment_score":0.04233231572877793,"num_words":21,"start":92.02,"end":102.545},{"sentences":[{"text":"That's it.","start":102.545,"end":103.185,"sentiment":"neutral","sentiment_score":-0.08073187619447708},{"text":"Everything's there.","start":103.185,"end":103.784996,"sentiment":"neutral","sentiment_score":-0.1457797884941101},{"text":"I'm not I'm still really good now.","start":103.784996,"end":105.345,"sentiment":"negative","sentiment_score":-0.43032465662275043},{"text":"I feel like as if I haven't been sick at all.","start":105.345,"end":108.325,"sentiment":"negative","sentiment_score":-0.4326584312048825},{"text":"Yeah.","start":111.34499,"end":111.585,"sentiment":"neutral","sentiment_score":-0.03300683572888374}],"sentiment":"negative","sentiment_score":-0.3590237175964791,"num_words":23,"start":102.545,"end":111.585},{"sentences":[{"text":"Anyway alright.","start":111.585,"end":112.865,"sentiment":"neutral","sentiment_score":0.0873241238296032},{"text":"Everybody's good over there.","start":112.865,"end":114.30499,"sentiment":"positive","sentiment_score":0.4053724929690361},{"text":"And so look, the this IP that we just upgraded okay.","start":114.30499,"end":120.68,"sentiment":"neutral","sentiment_score":0.04155496660281311},{"text":"It's Australian owned.","start":120.68,"end":121.88,"sentiment":"neutral","sentiment_score":-0.019790660589933395},{"text":"It's not American owned.","start":121.88,"end":123.5,"sentiment":"neutral","sentiment_score":-0.06601207796484232}],"sentiment":"neutral","sentiment_score":0.08040927327238023,"num_words":24,"start":111.585,"end":123.5},{"sentences":[{"text":"Even though the American one was in in Australia, which shouldn't have had any issues whatsoever, but had all those issues with customers.","start":124.04,"end":134.365,"sentiment":"neutral","sentiment_score":-0.11104017820047296},{"text":"Now this one here, it's in Australia.","start":135.145,"end":137.465,"sentiment":"neutral","sentiment_score":0.050625658461025784},{"text":"It's from Australia.","start":137.465,"end":138.345,"sentiment":"neutral","sentiment_score":0.07368657986323039},{"text":"It's Australian owned.","start":138.345,"end":139.305,"sentiment":"neutral","sentiment_score":0.11687782655159633},{"text":"It's now brought we bought it.","start":139.305,"end":140.985,"sentiment":"neutral","sentiment_score":0.21242700020472208}],"sentiment":"neutral","sentiment_score":-0.008411649259782973,"num_words":42,"start":124.04,"end":140.985},{"sentences":[{"text":"We paid for it.","start":140.985,"end":142.125,"sentiment":"neutral","sentiment_score":0.2033490464091301},{"text":"So now now it belongs to belongs to Airtel.","start":142.71,"end":148.47,"sentiment":"neutral","sentiment_score":0.06630714072121514},{"text":"It's an Airtel product now.","start":148.47,"end":151.35,"sentiment":"neutral","sentiment_score":0.09619081765413284},{"text":"So you can see and I've spoken to customers, Netflix, so everything's back to normal.","start":151.35,"end":157.53,"sentiment":"neutral","sentiment_score":0.1812648634115855},{"text":"I think that we're having an issue with Stan and that was it.","start":158.205,"end":161.505,"sentiment":"neutral","sentiment_score":-0.30633608538370866}],"sentiment":"neutral","sentiment_score":0.013646051773558493,"num_words":46,"start":140.985,"end":161.505},{"sentences":[{"text":"So that Stan should be fixed up by now.","start":161.645,"end":163.645,"sentiment":"neutral","sentiment_score":-0.0444507822394371},{"text":"There should be no more issues.","start":163.645,"end":165.82501,"sentiment":"neutral","sentiment_score":0.024223477890094127},{"text":"Customers shouldn't be complaining unless they complain with the typical thing or my Internet's down or stuff like that.","start":165.96501,"end":172.38501,"sentiment":"neutral","sentiment_score":-0.16273701896792964},{"text":"Yeah.","start":174.26,"end":174.66,"sentiment":"neutral","sentiment_score":0.07179296016693115},{"text":"So everything else I've spoken to one customer today, Lillian Astori, and she checked everything for me.","start":174.66,"end":185.87999,"sentiment":"neutral","sentiment_score":0.1524371360154713}],"sentiment":"neutral","sentiment_score":-0.013144139630290179,"num_words":52,"start":161.645,"end":185.87999},{"sentences":[{"text":"Yeah.","start":187.205,"end":187.445,"sentiment":"neutral","sentiment_score":0.20160603523254397},{"text":"Channel seven, nine, 10, all the local streaming are working.","start":187.445,"end":190.825,"sentiment":"neutral","sentiment_score":0.21754465997219086},{"text":"She had Netflix, Prime, and Paramount.","start":191.205,"end":194.345,"sentiment":"neutral","sentiment_score":0.13337184861302376},{"text":"She didn't have status.","start":194.88501,"end":195.925,"sentiment":"neutral","sentiment_score":-0.026389305479824543},{"text":"She couldn't check that.","start":195.925,"end":197.045,"sentiment":"neutral","sentiment_score":-0.007271737791597843}],"sentiment":"neutral","sentiment_score":0.12170558214187623,"num_words":25,"start":187.205,"end":197.045},{"sentences":[{"text":"But that was they were all working fine.","start":197.045,"end":199.225,"sentiment":"neutral","sentiment_score":0.18741061445325613},{"text":"So yeah.","start":200.16,"end":201.04,"sentiment":"positive","sentiment_score":0.37798476219177246},{"text":"So we should be finally out of this tunnel and out of it probably today or tomorrow at the latest.","start":201.04,"end":208.9,"sentiment":"neutral","sentiment_score":0.31086876541376113},{"text":"Are are you getting any calls from any compliance or anything like that?","start":213.385,"end":216.525,"sentiment":"neutral","sentiment_score":0.014121839346793981},{"text":"Yep.","start":230.54999,"end":231.04999,"sentiment":"neutral","sentiment_score":0.02972319722175598}],"sentiment":"neutral","sentiment_score":0.19740765584124761,"num_words":44,"start":197.045,"end":231.04999},{"sentences":[{"text":"The tentative boards and all the services should be back to mobile.","start":232.46999,"end":235.76999,"sentiment":"neutral","sentiment_score":0.07635431146870057},{"text":"Yeah.","start":247.665,"end":247.985,"sentiment":"neutral","sentiment_score":0.0775708556175232},{"text":"Yeah.","start":247.985,"end":248.22499,"sentiment":"neutral","sentiment_score":0.10976259410381316},{"text":"Well, the progress is very it's maximal now because, as I've said, it's an Australian owned IP address.","start":248.22499,"end":256.19,"sentiment":"neutral","sentiment_score":0.28776294282741016},{"text":"My problem is my the issue is here is I've never, like, actually gone to this level before.","start":256.81,"end":264.11002,"sentiment":"negative","sentiment_score":-0.40311599108907914}],"sentiment":"neutral","sentiment_score":-0.019455393627285957,"num_words":50,"start":232.46999,"end":264.11002},{"sentences":[{"text":"Alright.","start":264.825,"end":265.325,"sentiment":"neutral","sentiment_score":-0.045273393392562866},{"text":"Now that I'm at this level, we're actually recognized as a proper official Internet service provider.","start":266.265,"end":277.545,"sentiment":"neutral","sentiment_score":0.1606832230463624},{"text":"There's not many in Australia that do that.","start":277.545,"end":280.045,"sentiment":"neutral","sentiment_score":0.06498788204044104},{"text":"However, I found out the what needs to be done in future so that this doesn't happen again because there's all these there's all these other channels that we need to acquire.","start":281.19998,"end":293.06,"sentiment":"neutral","sentiment_score":-0.051457086599839386},{"text":"And now that I know all the all these channels and stuff like that, in the near future, if we ever do definitely, we'll be doing this again once we start growing and all that.","start":294.495,"end":306.67502,"sentiment":"neutral","sentiment_score":0.09644640439323017}],"sentiment":"neutral","sentiment_score":0.05189737624174956,"num_words":92,"start":264.825,"end":306.67502},{"sentences":[{"text":"I got everything in place now that before we give anybody a new IP, we've already run the test and all that, and and that's it.","start":308.23,"end":318.33002,"sentiment":"neutral","sentiment_score":0.03401954658329487},{"text":"How's that?","start":320.535,"end":321.275,"sentiment":"neutral","sentiment_score":-0.012501705903559923},{"text":"So well, it was a big learning curve.","start":323.175,"end":326.375,"sentiment":"negative","sentiment_score":-0.4670527186244726},{"text":"It was a big headache.","start":326.375,"end":327.595,"sentiment":"negative","sentiment_score":-0.6750486969947815},{"text":"I mean, customers shouldn't carry on that way, you know.","start":328.29498,"end":331.495,"sentiment":"negative","sentiment_score":-0.5928045630455017}],"sentiment":"neutral","sentiment_score":-0.238827569903258,"num_words":51,"start":308.23,"end":331.495},{"sentences":[{"text":"We've looked after customers, big customers that have paid, or we've said, look here, I'll pay next week.","start":331.495,"end":336.84003,"sentiment":"neutral","sentiment_score":-0.25334243724743527},{"text":"You know, we don't I think in the long run, we've always done the right thing by our customers.","start":336.84003,"end":341.82,"sentiment":"neutral","sentiment_score":-0.22663607095417224},{"text":"We haven't so now you're not you don't deserve we don't do that.","start":341.96002,"end":346.2,"sentiment":"negative","sentiment_score":-0.6666749440706693},{"text":"You know, it's not us.","start":346.2,"end":347.42,"sentiment":"negative","sentiment_score":-0.4522055447101593},{"text":"You know?","start":347.56,"end":348.04,"sentiment":"neutral","sentiment_score":-0.22153769433498383}],"sentiment":"negative","sentiment_score":-0.3550373088372381,"num_words":57,"start":331.495,"end":348.04},{"sentences":[{"text":"So so I think customers just, you know, should be a little bit more but anyway, it is what it is.","start":348.04,"end":356.445,"sentiment":"neutral","sentiment_score":-0.11775109650833267},{"text":"Melissa, it's the world we live in.","start":356.445,"end":358.385,"sentiment":"neutral","sentiment_score":0.016300772096396292},{"text":"Yeah.","start":370.46,"end":370.78,"sentiment":"neutral","sentiment_score":0.0049790143966674805},{"text":"Well, maybe yeah.","start":370.78,"end":373.44,"sentiment":"neutral","sentiment_score":0.02328965812921524},{"text":"Well, as far as I'm concerned, the the issue is resolved.","start":373.58002,"end":378.4,"sentiment":"neutral","sentiment_score":0.06535716795108536}],"sentiment":"neutral","sentiment_score":-0.036392808971022324,"num_words":43,"start":348.04,"end":378.4},{"sentences":[{"text":"We shouldn't be having any more of these any more of these problems.","start":379.875,"end":385.33502,"sentiment":"negative","sentiment_score":-0.38524642013586485},{"text":"It should be resolved, and that's it.","start":385.475,"end":387.415,"sentiment":"neutral","sentiment_score":0.07617833624993052},{"text":"You know, we would actually, use a platform called APNIC, a p n I c.","start":389.155,"end":396.94998,"sentiment":"neutral","sentiment_score":-0.0019639319002938767},{"text":"And I was told by one of my engineering, who's Saks, actually, mister Saks, that you're not gonna get it today.","start":398.53,"end":404.53,"sentiment":"neutral","sentiment_score":-0.15239864197515307},{"text":"You're not even a corporate.","start":404.53,"end":405.65,"sentiment":"neutral","sentiment_score":-0.3075320601463318}],"sentiment":"neutral","sentiment_score":-0.15151550604477065,"num_words":61,"start":379.875,"end":405.65},{"sentences":[{"text":"They won't even look at you.","start":405.65,"end":407.27,"sentiment":"neutral","sentiment_score":-0.26350468148787815},{"text":"And, you know, we got accepted.","start":409.045,"end":410.745,"sentiment":"neutral","sentiment_score":0.08991113305091858},{"text":"So everybody was excited for that.","start":410.965,"end":414.265,"sentiment":"positive","sentiment_score":0.4977250099182129},{"text":"So to me, I I didn't know it was a big thing, but it's it's a pretty huge thing to get accepted by this company called Aptnik.","start":415.36502,"end":423.78,"sentiment":"neutral","sentiment_score":0.292417224496603},{"text":"So yeah.","start":423.94666,"end":425.78,"sentiment":"neutral","sentiment_score":0.07533432357013226}],"sentiment":"neutral","sentiment_score":0.21256856334970353,"num_words":47,"start":405.65,"end":425.78},{"sentences":[{"text":"Yeah.","start":429.52,"end":430.02,"sentiment":"neutral","sentiment_score":0.12370923161506651},{"text":"So I'm pretty wrapped.","start":430.08,"end":433.7,"sentiment":"positive","sentiment_score":0.41113514825701714},{"text":"I'm pretty happy about that.","start":434.0,"end":435.465,"sentiment":"positive","sentiment_score":0.6722495555877686},{"text":"And, yes, that's it.","start":436.425,"end":438.105,"sentiment":"positive","sentiment_score":0.37780359387397766},{"text":"We got a a big major thing done without even knowing it was that big and it's huge.","start":438.105,"end":445.005,"sentiment":"positive","sentiment_score":0.3646596119635635}],"sentiment":"positive","sentiment_score":0.4126432810444385,"num_words":32,"start":429.52,"end":445.005},{"sentences":[{"text":"So, yeah, happy times.","start":446.585,"end":449.965,"sentiment":"positive","sentiment_score":0.5278085470199585},{"text":"Finally, we gotta start to do the right thing now.","start":450.43,"end":453.88998,"sentiment":"neutral","sentiment_score":0.0362222533673048},{"text":"We've lost we've lost quite a few customers because of this, probably about 30 customers.","start":454.59,"end":459.31,"sentiment":"neutral","sentiment_score":-0.18007360597451527},{"text":"I don't know.","start":459.31,"end":460.13,"sentiment":"neutral","sentiment_score":-0.18992363413174948},{"text":"Something like that.","start":460.66998,"end":461.88998,"sentiment":"neutral","sentiment_score":-0.168244739373525}],"sentiment":"neutral","sentiment_score":-0.037204356810876305,"num_words":35,"start":446.585,"end":461.88998},{"sentences":[{"text":"And, yeah, we just yeah.","start":462.03,"end":466.385,"sentiment":"neutral","sentiment_score":-0.05824351385235786},{"text":"Well, it is what it is.","start":466.385,"end":467.505,"sentiment":"neutral","sentiment_score":0.005605877377092838},{"text":"What do you do?","start":467.505,"end":468.405,"sentiment":"neutral","sentiment_score":0.002164996229112148},{"text":"Yeah.","start":476.08,"end":476.32,"sentiment":"neutral","sentiment_score":0.05806787312030792},{"text":"Yeah.","start":476.32,"end":476.56,"sentiment":"neutral","sentiment_score":0.061124108731746674}],"sentiment":"neutral","sentiment_score":-0.0076311963665134765,"num_words":17,"start":462.03,"end":476.56},{"sentences":[{"text":"Well, that's I'm gonna start promotions very very shortly now.","start":476.56,"end":480.47998,"sentiment":"neutral","sentiment_score":0.1582873985171318},{"text":"I just wanna give this another probably another week just to confirm everything's all running properly.","start":480.47998,"end":488.56,"sentiment":"neutral","sentiment_score":0.15023702243342996},{"text":"Then after that, yeah, we're gonna start to hit promotion and stuff like that.","start":488.56,"end":493.165,"sentiment":"neutral","sentiment_score":0.09313895047775336},{"text":"Yeah.","start":493.165,"end":493.665,"sentiment":"neutral","sentiment_score":0.009420864284038544},{"text":"I've already got the van ready.","start":494.285,"end":495.725,"sentiment":"neutral","sentiment_score":0.015525547477106253}],"sentiment":"neutral","sentiment_score":0.11474863404130682,"num_words":47,"start":476.56,"end":495.725},{"sentences":[{"text":"It's been side rided and everything.","start":495.725,"end":497.64502,"sentiment":"neutral","sentiment_score":0.013686305222411951},{"text":"It's we're gonna get a guy to run that, but apparently, he's already found another job.","start":497.64502,"end":503.165,"sentiment":"neutral","sentiment_score":-0.10127998166717589},{"text":"So I'm looking for someone else.","start":503.165,"end":504.86502,"sentiment":"neutral","sentiment_score":-0.14737184594074884},{"text":"Alright, Melissa.","start":511.15002,"end":512.13,"sentiment":"neutral","sentiment_score":0.08558551222085953},{"text":"Thank you very much.","start":512.51,"end":513.39,"sentiment":"positive","sentiment_score":0.35813193768262863}],"sentiment":"neutral","sentiment_score":-0.024085122818017706,"num_words":34,"start":495.725,"end":513.39},{"sentences":[{"text":"If you could pass that through to mister Kevin.","start":513.39,"end":515.81,"sentiment":"neutral","sentiment_score":0.10937296143836445},{"text":"That will be much appreciated.","start":517.385,"end":518.765,"sentiment":"neutral","sentiment_score":0.28421498239040377},{"text":"Alright.","start":523.625,"end":524.125,"sentiment":"positive","sentiment_score":0.35315629839897156},{"text":"Have a nice day, Melissa.","start":525.2349,"end":526.535,"sentiment":"positive","sentiment_score":0.56752028465271},{"text":"Bye.","start":526.99493,"end":527.49493,"sentiment":"neutral","sentiment_score":0.1903529167175293}],"sentiment":"neutral","sentiment_score":0.27554962872749283,"num_words":21,"start":513.39,"end":527.49493},{"sentences":[{"text":"Thank thank you.","start":529.71497,"end":530.355,"sentiment":"positive","sentiment_score":0.7262972394625345},{"text":"Bye.","start":530.355,"end":530.855,"sentiment":"neutral","sentiment_score":-0.10099568217992784}],"sentiment":"positive","sentiment_score":0.519474009051919,"num_words":4,"start":529.71497,"end":530.855}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Dom.\n\nChannel 1: Hi, Melissa. It doesn't matter. You can tell or you can call yourself.\n\nChannel 0: Mhmm.\n\nChannel 1: Can you call Yvonne Thompson and tell him that his router has been left at reception at his work?\n\nChannel 0: Okay. Surely. Today. Right?\n\nChannel 1: Yeah. Call him now. Yeah. Because he told me to leave. So you can take it home and connect it tonight because we can't deliver it to his house because we're not allowed to leave any obstacles to anybody that's under the age of 80.\n\nSo we just delivered it to his work. So if you could give me the private, just give him a call and say, hi. This is Melissa for bit. You know? And just\n\nChannel 0: Welcome\n\nChannel 1: let\n\nChannel 0: to\n\nChannel 1: him\n\nChannel 0: Airtel.\n\nChannel 1: and just let him know that the router's been left at reception.\n\nChannel 0: Sure, Dom.\n\nChannel 1: Yes.\n\nChannel 0: I will.\n\nChannel 1: Thanks for that. How are you doing, Bill? What's going on?\n\nChannel 0: I'm good.\n\nChannel 1: I started to get good this morning, and\n\nChannel 0: How\n\nChannel 1: now\n\nChannel 0: about yourself,\n\nChannel 1: I feel\n\nChannel 0: Dom? Are you getting better? Sorry. Your line\n\nChannel 1: well,\n\nChannel 0: is cutting in and out.\n\nChannel 1: yeah. Because I'm driving. No. I I I started to feel good this morning\n\nChannel 0: Oh, that's\n\nChannel 1: about\n\nChannel 0: great\n\nChannel 1: four\n\nChannel 0: to hear.\n\nChannel 1: oh, yeah. Four 04:00 in the morning. I I had to go to the the men's room. I emptied out my bowels. And then after that, I started to feel good.\n\nBut before that, I felt like, wow. Really,\n\nChannel 0: Mm-mm.\n\nChannel 1: really\n\nChannel 0: Oh,\n\nChannel 1: bad.\n\nChannel 0: so it means everything has been out.\n\nChannel 1: Yeah. Yeah. That's it. Everything's there. I'm not I'm still really good now.\n\nI feel like as if I haven't been sick at all. Yeah. Anyway alright. Everybody's good over there. And so look, the this IP that we just upgraded\n\nChannel 0: Mm-mm.\n\nChannel 1: okay. It's Australian owned. It's not American owned. Even though the American one was in in Australia, which shouldn't have had any issues whatsoever, but had all those issues with customers. Now this one here, it's in Australia.\n\nIt's from Australia. It's Australian owned. It's now brought we bought it. We paid for it.\n\nChannel 0: Mm-mm.\n\nChannel 1: So now now it belongs to belongs to Airtel. It's an Airtel product now. So you can see and I've spoken to customers, Netflix, so everything's back to normal. I think that we're having an issue with Stan and that was it. So that Stan should be fixed up by now.\n\nThere should be no more issues. Customers shouldn't be complaining unless they complain with the typical thing or my Internet's down or stuff like that. Yeah. So everything else I've spoken to one customer today, Lillian Astori, and she checked everything for me. Yeah.\n\nChannel seven, nine, 10, all the local streaming are working. She had Netflix, Prime, and Paramount. She didn't have status. She couldn't check that. But that was they were all working fine.\n\nSo yeah.\n\nChannel 0: Perfect.\n\nChannel 1: So we should be finally out of this tunnel and out of it probably today or tomorrow at the latest. Are are you getting any calls from any compliance or anything like that?\n\nChannel 0: We still have few, but it's different. Which one of these? Jennifer Borge and I forgot the other name, O'Connor, Matthew O'Connor.\n\nChannel 1: Yep.\n\nChannel 0: Yeah.\n\nChannel 1: The tentative\n\nChannel 0: Those\n\nChannel 1: boards and all the services should be back to mobile.\n\nChannel 0: yeah. But yesterday, there's some issue, I think. But it says there's a progress compared to last week.\n\nChannel 1: Yeah. Yeah. Well, the progress is very it's maximal now because, as I've said, it's an Australian owned IP address.\n\nChannel 0: Mm-mm.\n\nChannel 1: My problem is my the issue is here is I've never, like, actually gone to this level before. Alright.\n\nChannel 0: Mm-mm.\n\nChannel 1: Now that I'm at this level, we're actually recognized as a proper official Internet service provider. There's not many in Australia that do that. However, I found out the what needs to be done in future so that this doesn't happen again because\n\nChannel 0: Yeah.\n\nChannel 1: there's all these there's all these other channels that we need to acquire. And now that I know all the all these channels and stuff like that, in the near future, if we ever do definitely, we'll be doing this again once we start growing and all that. I got everything in place now that before we\n\nChannel 0: Mhmm.\n\nChannel 1: give anybody a new IP, we've already run the test and all that, and and that's it. How's that?\n\nChannel 0: At least yeah. At least now we know.\n\nChannel 1: So well, it was a big learning curve. It was a big headache. I mean, customers shouldn't carry on that way, you know. We've looked after customers, big customers that have paid, or we've said, look here, I'll pay next week. You know, we don't I think in the long run, we've always done the right thing by our customers.\n\nWe haven't so now you're not you don't deserve we don't do that. You know, it's not us. You know? So\n\nChannel 0: Yes.\n\nChannel 1: so I think customers just, you know, should be a little bit more but anyway, it is what it is. Melissa, it's the world we live in.\n\nChannel 0: Yeah. We just need to anyway, we just need to listen to customer's frustration and accept and then apologize, and then let them know that we're doing our best to resolve it. Like, right\n\nChannel 1: Yeah.\n\nChannel 0: now,\n\nChannel 1: Well,\n\nChannel 0: we've\n\nChannel 1: maybe\n\nChannel 0: already resolved.\n\nChannel 1: yeah. Well, as far as I'm concerned, the the issue is resolved. We shouldn't be having any more of these any more of these problems. It should be resolved, and that's it. You know, we would actually, use a platform called APNIC, a p n I c.\n\nAnd I was told by one of my engineering, who's Saks, actually, mister Saks, that you're not gonna get it today. You're not even a corporate. They won't even look at you. And, you know, we got accepted. So everybody was excited for that.\n\nSo to me, I I didn't know it was a big thing, but it's it's a pretty huge thing to get accepted by this company called Aptnik. So\n\nChannel 0: Mm-mm. The\n\nChannel 1: yeah.\n\nChannel 0: one that was approved. Yeah. Then you paid.\n\nChannel 1: Yeah. So\n\nChannel 0: Yeah.\n\nChannel 1: I'm pretty wrapped. I'm pretty happy about that. And, yes, that's it. We got a a big major thing done without even knowing it was that big and it's huge. So, yeah, happy times.\n\nFinally, we gotta start to do the right thing now. We've lost we've lost quite a few customers because of this, probably about 30 customers. I don't know. Something like that. And, yeah, we just yeah.\n\nWell, it is what it is. What do you do?\n\nChannel 0: Yeah. That's correct. But now we have we we will just welcome new sign up customers, more customers.\n\nChannel 1: Yeah. Yeah. Well, that's I'm gonna start promotions very very shortly now. I just wanna give this another probably another week just to confirm everything's all running properly. Then after that, yeah, we're gonna start to hit promotion and stuff like that.\n\nYeah. I've already got the van ready. It's been side rided and everything. It's we're gonna get a guy to run that, but apparently, he's already found another job. So I'm looking for someone else.\n\nAlright, Melissa. Thank you very much. If you could pass that\n\nChannel 0: Yeah.\n\nChannel 1: through to mister Kevin. That will be much\n\nChannel 0: Sure.\n\nChannel 1: appreciated.\n\nChannel 0: Yeah. Welcome, Dom. Thank you for calling. I'll call Yvonne Thompson\n\nChannel 1: Alright.\n\nChannel 0: after.\n\nChannel 1: Have a nice\n\nChannel 0: Okay.\n\nChannel 1: day, Melissa.\n\nChannel 0: You do the\n\nChannel 1: Bye.\n\nChannel 0: same, though. Drive safely. Bye bye.\n\nChannel 1: Thank thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Dom.","start":0.0,"end":2.1,"sentiment":"neutral","sentiment_score":0.053438033908605576}],"sentiment":"neutral","sentiment_score":0.053438033908605576,"channel":0,"num_words":2,"start":0.0,"end":2.1},{"sentences":[{"text":"Hi, Melissa.","start":3.36,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.08046818524599075},{"text":"It doesn't matter.","start":5.3599997,"end":6.08,"sentiment":"neutral","sentiment_score":0.05654635032018026},{"text":"You can tell or you can call yourself.","start":6.08,"end":8.02,"sentiment":"neutral","sentiment_score":0.028086623642593622}],"sentiment":"neutral","sentiment_score":0.04271295466102087,"channel":1,"num_words":13,"start":3.36,"end":8.02},{"sentences":[{"text":"Mhmm.","start":8.96,"end":9.46,"sentiment":"neutral","sentiment_score":0.02377934195101261}],"sentiment":"neutral","sentiment_score":0.02377934195101261,"channel":0,"num_words":1,"start":8.96,"end":9.46},{"sentences":[{"text":"Can you call Yvonne Thompson and tell him that his router has been left at reception at his work?","start":9.599999,"end":17.244999,"sentiment":"neutral","sentiment_score":0.01821741138241793}],"sentiment":"neutral","sentiment_score":0.01821741138241793,"channel":1,"num_words":19,"start":9.599999,"end":17.244999},{"sentences":[{"text":"Okay.","start":20.075,"end":20.575,"sentiment":"neutral","sentiment_score":0.023135852068662643},{"text":"Surely.","start":20.715,"end":21.215,"sentiment":"neutral","sentiment_score":0.028651077300310135},{"text":"Today.","start":21.595,"end":22.075,"sentiment":"neutral","sentiment_score":0.029527105391025543},{"text":"Right?","start":22.075,"end":22.575,"sentiment":"neutral","sentiment_score":0.045401282608509064}],"sentiment":"neutral","sentiment_score":0.031678829342126846,"channel":0,"num_words":4,"start":20.075,"end":22.575},{"sentences":[{"text":"Yeah.","start":23.705,"end":23.945,"sentiment":"neutral","sentiment_score":0.05067577213048935},{"text":"Call 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hi.","start":43.785,"end":47.305,"sentiment":"neutral","sentiment_score":0.06217322498559952},{"text":"This is Melissa for bit.","start":47.305,"end":49.145,"sentiment":"neutral","sentiment_score":0.0634158879518509},{"text":"You know?","start":49.145,"end":49.885002,"sentiment":"neutral","sentiment_score":0.049713872373104095},{"text":"And 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just let him know that the router's been left at reception.","start":54.745,"end":58.445,"sentiment":"neutral","sentiment_score":0.061472926288843155}],"sentiment":"neutral","sentiment_score":0.061472926288843155,"channel":1,"num_words":12,"start":54.745,"end":58.445},{"sentences":[{"text":"Sure, Dom.","start":59.61,"end":60.33,"sentiment":"neutral","sentiment_score":0.13024020195007324}],"sentiment":"neutral","sentiment_score":0.13024020195007324,"channel":0,"num_words":2,"start":59.61,"end":60.33},{"sentences":[{"text":"Yes.","start":60.09,"end":60.59,"sentiment":"neutral","sentiment_score":0.20027704536914823}],"sentiment":"neutral","sentiment_score":0.20027704536914823,"channel":1,"num_words":1,"start":60.09,"end":60.59},{"sentences":[{"text":"I will.","start":60.33,"end":60.99,"sentiment":"positive","sentiment_score":0.36774972081184387}],"sentiment":"positive","sentiment_score":0.36774972081184387,"channel":0,"num_words":2,"start":60.33,"end":60.99},{"sentences":[{"text":"Thanks for that.","start":61.69,"end":62.17,"sentiment":"positive","sentiment_score":0.6781691312789917},{"text":"How are you doing, Bill?","start":62.17,"end":63.21,"sentiment":"positive","sentiment_score":0.4678971290588379},{"text":"What's going on?","start":63.21,"end":64.270004,"sentiment":"neutral","sentiment_score":0.21289442976315817}],"sentiment":"positive","sentiment_score":0.4556978480382399,"channel":1,"num_words":11,"start":61.69,"end":64.270004},{"sentences":[{"text":"I'm good.","start":64.33,"end":65.07,"sentiment":"positive","sentiment_score":0.49812009930610657}],"sentiment":"positive","sentiment_score":0.49812009930610657,"channel":0,"num_words":2,"start":64.33,"end":65.07},{"sentences":[{"text":"I started to get good this morning, 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calling.","start":520.945,"end":521.985,"sentiment":"positive","sentiment_score":0.7665810585021973},{"text":"I'll call Yvonne Thompson","start":521.985,"end":524.065,"sentiment":"positive","sentiment_score":0.4394308403134346}],"sentiment":"positive","sentiment_score":0.5626641417091544,"channel":0,"num_words":11,"start":519.745,"end":524.065},{"sentences":[{"text":"Alright.","start":523.625,"end":524.125,"sentiment":"positive","sentiment_score":0.35315629839897156}],"sentiment":"positive","sentiment_score":0.35315629839897156,"channel":1,"num_words":1,"start":523.625,"end":524.125},{"sentences":[{"text":"after.","start":524.065,"end":524.565,"sentiment":"neutral","sentiment_score":0.29600244760513306}],"sentiment":"neutral","sentiment_score":0.29600244760513306,"channel":0,"num_words":1,"start":524.065,"end":524.565},{"sentences":[{"text":"Have a nice","start":525.2349,"end":525.7949,"sentiment":"positive","sentiment_score":0.6004902919133505}],"sentiment":"positive","sentiment_score":0.6004902919133505,"channel":1,"num_words":3,"start":525.2349,"end":525.7949},{"sentences":[{"text":"Okay.","start":525.5849,"end":526.0849,"sentiment":"positive","sentiment_score":0.4403036832809448}],"sentiment":"positive","sentiment_score":0.4403036832809448,"channel":0,"num_words":1,"start":525.5849,"end":526.0849},{"sentences":[{"text":"day, Melissa.","start":525.7949,"end":526.535,"sentiment":"positive","sentiment_score":0.5180652737617493}],"sentiment":"positive","sentiment_score":0.5180652737617493,"channel":1,"num_words":2,"start":525.7949,"end":526.535},{"sentences":[{"text":"You do the","start":526.5449,"end":527.1049,"sentiment":"positive","sentiment_score":0.34624560674031574}],"sentiment":"positive","sentiment_score":0.34624560674031574,"channel":0,"num_words":3,"start":526.5449,"end":527.1049},{"sentences":[{"text":"Bye.","start":526.99493,"end":527.49493,"sentiment":"neutral","sentiment_score":0.1903529167175293}],"sentiment":"neutral","sentiment_score":0.1903529167175293,"channel":1,"num_words":1,"start":526.99493,"end":527.49493},{"sentences":[{"text":"same, though.","start":527.1049,"end":527.74493,"sentiment":"neutral","sentiment_score":0.22839391231536865},{"text":"Drive safely.","start":527.74493,"end":528.5649,"sentiment":"neutral","sentiment_score":0.30066078901290894},{"text":"Bye bye.","start":528.7849,"end":529.5249,"sentiment":"neutral","sentiment_score":0.21692673861980438}],"sentiment":"neutral","sentiment_score":0.248660479982694,"channel":0,"num_words":6,"start":527.1049,"end":529.5249},{"sentences":[{"text":"Thank thank you.","start":529.71497,"end":530.355,"sentiment":"positive","sentiment_score":0.7262972394625345},{"text":"Bye.","start":530.355,"end":530.855,"sentiment":"neutral","sentiment_score":-0.10099568217992784}],"sentiment":"positive","sentiment_score":0.519474009051919,"channel":1,"num_words":4,"start":529.71497,"end":530.855}]},"summary":{"result":"success","short":"The customer, Dom, is trying to get a new router for his work, but the agent, Melissa, tells him that the old router is no longer available and that the new one is owned by Airtel. Dom is concerned about the issue and the agent assures him that they will resolve it soon and that they will start promotions soon."},"intents":{"segments":[{"text":"Can you call Yvonne Thompson and tell him that his router has been left at reception at his work? Okay.","start_word":16,"end_word":35,"intents":[{"intent":"Provide information","confidence_score":0.021746714}]},{"text":"Can you call Yvonne Thompson and tell him that his router has been left at reception at his work? Okay. Surely.","start_word":16,"end_word":36,"intents":[{"intent":"Connect router","confidence_score":0.008709628}]},{"text":"Thanks for that. How are you doing, Bill?","start_word":139,"end_word":146,"intents":[{"intent":"Express gratitude","confidence_score":0.39409828}]},{"text":"It's Australian owned. It's not American owned.","start_word":294,"end_word":300,"intents":[{"intent":"Confirm location","confidence_score":0.0036045993}]},{"text":"I think that we're having an issue with Stan and that was it. So that Stan should be fixed up by now. There should be no more issues. Customers shouldn't be complaining unless they complain with the typical thing or my Internet's down or stuff like that. Yeah.","start_word":377,"end_word":424,"intents":[{"intent":"Fix stan's issue","confidence_score":0.2603534},{"intent":"Provide updates on stan's status","confidence_score":0.0021961662}]},{"text":"But yesterday, there's some issue, I think. But it says there's a progress compared to last week. Yeah.","start_word":549,"end_word":566,"intents":[{"intent":"Provide updates on stan's progress","confidence_score":0.0076023666}]},{"text":"there's all these there's all these other channels that we need to acquire.","start_word":651,"end_word":663,"intents":[{"intent":"Acquire and acquire channels","confidence_score":0.06256933}]},{"text":"We just need to anyway, we just need to listen to customer's frustration and accept and then apologize, and then let them know that we're doing our best to resolve it. Like, right Yeah.","start_word":846,"end_word":879,"intents":[{"intent":"Resolve customer frustration","confidence_score":0.03528817}]},{"text":"You know, we would actually, use a platform called APNIC, a p n I c.","start_word":919,"end_word":933,"intents":[{"intent":"Accept platform","confidence_score":0.0707647},{"intent":"Confirm platform usage","confidence_score":0.0135781495}]},{"text":"So everybody was excited for that. So to me, I I didn't know it was a big thing, but it's it's a pretty huge thing to get accepted by this company called Aptnik. So Mm-mm.","start_word":971,"end_word":1005,"intents":[{"intent":"Express excitement","confidence_score":0.30006173}]},{"text":"We've lost we've lost quite a few customers because of this, probably about 30 customers. I don't know. Something like that. And, yeah, we just yeah. Well, it is what it is. What do you do? Yeah. That's correct. But now we have we we will just welcome new sign up customers, more customers. Yeah.","start_word":1063,"end_word":1117,"intents":[{"intent":"Add customer","confidence_score":0.00022616479}]},{"text":"But now we have we we will just welcome new sign up customers, more customers. Yeah.","start_word":1102,"end_word":1117,"intents":[{"intent":"Welcome customers","confidence_score":0.014497966}]},{"text":"Well, that's I'm gonna start promotions very very shortly now. I just wanna give this another probably another week just to confirm everything's all running properly. Then after that, yeah, we're gonna start to hit promotion and stuff like that. Yeah.","start_word":1119,"end_word":1159,"intents":[{"intent":"Start promotions","confidence_score":0.04512539}]},{"text":"Thank you very much. If you could pass that Yeah. through to mister Kevin. That will be much Sure. appreciated.","start_word":1196,"end_word":1215,"intents":[{"intent":"Say goodbye","confidence_score":0.013805192}]}]},"sentiments":{"segments":[{"text":"Hi, Dom. Hi, Melissa. It doesn't matter. You can tell or you can call yourself. Mhmm. Can you call Yvonne Thompson and tell him that his router has been left at reception at his work? Okay. Surely. Today. Right? Yeah. Call him now. Yeah. Because he told me to leave. So you can take it home and connect it tonight because we can't deliver it to his house because we're not allowed to leave any obstacles to anybody that's under the age of 80. So we just delivered it to his work. So if you could give me the private, just give him a call and say, hi. This is Melissa for bit. You know? And just Welcome let to him Airtel. and just let him know that the router's been left at reception. Sure, Dom. Yes.","start_word":0,"end_word":136,"sentiment":"neutral","sentiment_score":0.04725353419780731},{"text":"I will. Thanks for that. How are you doing, Bill?","start_word":137,"end_word":146,"sentiment":"positive","sentiment_score":0.505950927734375},{"text":"What's going on?","start_word":147,"end_word":149,"sentiment":"neutral","sentiment_score":0.20961515605449677},{"text":"I'm good. I started to get good this morning, and How now about yourself, I feel Dom?","start_word":150,"end_word":166,"sentiment":"positive","sentiment_score":0.3887447416782379},{"text":"Are you getting better? Sorry. Your line well, is cutting in and out. yeah. Because I'm driving. No. I I I started to feel good this morning Oh, that's about great four to hear. oh, yeah. Four 04:00 in the morning. I I had to go to the the men's room. I emptied out my bowels. And then after that, I started to feel good. But before that, I felt like, wow. Really, Mm-mm. really Oh, bad. so it means everything has been out. Yeah. Yeah. That's it. Everything's there.","start_word":167,"end_word":256,"sentiment":"neutral","sentiment_score":0.04669727757573128},{"text":"I'm not I'm still really good now. I feel like as if I haven't been sick at all.","start_word":257,"end_word":274,"sentiment":"negative","sentiment_score":-0.4279042184352875},{"text":"Yeah. Anyway alright.","start_word":275,"end_word":277,"sentiment":"neutral","sentiment_score":0.06783585250377655},{"text":"Everybody's good over there.","start_word":278,"end_word":281,"sentiment":"positive","sentiment_score":0.3775408864021301},{"text":"And so look, the this IP that we just upgraded Mm-mm. okay. It's Australian owned. It's not American owned. Even though the American one was in in Australia, which shouldn't have had any issues whatsoever, but had all those issues with customers. Now this one here, it's in Australia. It's from Australia. It's Australian owned. It's now brought we bought it. We paid for it. Mm-mm. So now now it belongs to belongs to Airtel. It's an Airtel product now. So you can see and I've spoken to customers, Netflix, so everything's back to normal. I think that we're having an issue with Stan and that was it. So that Stan should be fixed up by now. There should be no more issues. Customers shouldn't be complaining unless they complain with the typical thing or my Internet's down or stuff like that. Yeah. So everything else I've spoken to one customer today, Lillian Astori, and she checked everything for me. Yeah. Channel seven, nine, 10, all the local streaming are working. She had Netflix, Prime, and Paramount. She didn't have status. She couldn't check that. But that was they were all working fine.","start_word":282,"end_word":474,"sentiment":"neutral","sentiment_score":0.031058031828577},{"text":"So yeah. Perfect.","start_word":475,"end_word":477,"sentiment":"positive","sentiment_score":0.49660396575927734},{"text":"So we should be finally out of this tunnel and out of it probably today or tomorrow at the latest. Are are you getting any calls from any compliance or anything like that? We still have few, but it's different. Which one of these? Jennifer Borge and I forgot the other name, O'Connor, Matthew O'Connor. Yep. Yeah. The tentative Those boards and all the services should be back to mobile. yeah. But yesterday, there's some issue, I think. But it says there's a progress compared to last week. Yeah. Yeah. Well, the progress is very it's maximal now because, as I've said, it's an Australian owned IP address. Mm-mm.","start_word":478,"end_word":586,"sentiment":"neutral","sentiment_score":0.0843612551689148},{"text":"My problem is my the issue is here is I've never, like, actually gone to this level before.","start_word":587,"end_word":604,"sentiment":"negative","sentiment_score":-0.40646544098854065},{"text":"Alright. Mm-mm. Now that I'm at this level, we're actually recognized as a proper official Internet service provider. There's not many in Australia that do that. However, I found out the what needs to be done in future so that this doesn't happen again because Yeah. there's all these there's all these other channels that we need to acquire. And now that I know all the all these channels and stuff like that, in the near future, if we ever do definitely, we'll be doing this again once we start growing and all that. I got everything in place now that before we Mhmm. give anybody a new IP, we've already run the test and all that, and and that's it. How's that? At least yeah. At least now we know.","start_word":605,"end_word":735,"sentiment":"neutral","sentiment_score":0.03493218718253019},{"text":"So well, it was a big learning curve. It was a big headache. I mean, customers shouldn't carry on that way, you know.","start_word":736,"end_word":758,"sentiment":"negative","sentiment_score":-0.5696880221366882},{"text":"We've looked after customers, big customers that have paid, or we've said, look here, I'll pay next week. You know, we don't I think in the long run, we've always done the right thing by our customers.","start_word":759,"end_word":795,"sentiment":"neutral","sentiment_score":-0.2505960762500763},{"text":"We haven't so now you're not you don't deserve we don't do that. You know, it's not us.","start_word":796,"end_word":813,"sentiment":"negative","sentiment_score":-0.6061431169509888},{"text":"You know? So Yes. so I think customers just, you know, should be a little bit more but anyway, it is what it is. Melissa, it's the world we live in. Yeah. We just need to anyway, we just need to listen to customer's frustration and accept and then apologize, and then let them know that we're doing our best to resolve it. Like, right Yeah. now, we've Well, already maybe resolved. yeah. Well, as far as I'm concerned, the the issue is resolved.","start_word":814,"end_word":897,"sentiment":"neutral","sentiment_score":-0.06093944236636162},{"text":"We shouldn't be having any more of these any more of these problems.","start_word":898,"end_word":910,"sentiment":"negative","sentiment_score":-0.3660618364810944},{"text":"It should be resolved, and that's it. You know, we would actually, use a platform called APNIC, a p n I c. And I was told by one of my engineering, who's Saks, actually, mister Saks, that you're not gonna get it today. You're not even a corporate. They won't even look at you. And, you know, we got accepted.","start_word":911,"end_word":970,"sentiment":"neutral","sentiment_score":-0.0896188884973526},{"text":"So everybody was excited for that.","start_word":971,"end_word":976,"sentiment":"positive","sentiment_score":0.4924793541431427},{"text":"So to me, I I didn't know it was a big thing, but it's it's a pretty huge thing to get accepted by this company called Aptnik. So Mm-mm. The yeah. one that was approved. Yeah. Then you paid. Yeah. So Yeah.","start_word":977,"end_word":1018,"sentiment":"neutral","sentiment_score":0.21217705309391025},{"text":"I'm pretty wrapped. I'm pretty happy about that. And, yes, that's it. We got a a big major thing done without even knowing it was that big and it's huge. So, yeah, happy times.","start_word":1019,"end_word":1052,"sentiment":"positive","sentiment_score":0.4548136293888092},{"text":"Finally, we gotta start to do the right thing now. We've lost we've lost quite a few customers because of this, probably about 30 customers. I don't know. Something like that. And, yeah, we just yeah. Well, it is what it is. What do you do? Yeah. That's correct. But now we have we we will just welcome new sign up customers, more customers. Yeah. Yeah. Well, that's I'm gonna start promotions very very shortly now. I just wanna give this another probably another week just to confirm everything's all running properly. Then after that, yeah, we're gonna start to hit promotion and stuff like that. Yeah. I've already got the van ready. It's been side rided and everything. It's we're gonna get a guy to run that, but apparently, he's already found another job. So I'm looking for someone else. Alright, Melissa.","start_word":1053,"end_word":1195,"sentiment":"neutral","sentiment_score":0.004857857245951891},{"text":"Thank you very much.","start_word":1196,"end_word":1199,"sentiment":"positive","sentiment_score":0.35519543290138245},{"text":"If you could pass that Yeah. through to mister Kevin. That will be much Sure. appreciated. Yeah.","start_word":1200,"end_word":1216,"sentiment":"neutral","sentiment_score":0.16643764078617096},{"text":"Welcome, Dom. Thank you for calling. I'll call Yvonne Thompson Alright.","start_word":1217,"end_word":1227,"sentiment":"positive","sentiment_score":0.5319243669509888},{"text":"after.","start_word":1228,"end_word":1228,"sentiment":"neutral","sentiment_score":0.29600244760513306},{"text":"Have a nice Okay. day, Melissa.","start_word":1229,"end_word":1234,"sentiment":"positive","sentiment_score":0.5322651267051697},{"text":"You do the Bye. same, though. Drive safely. Bye bye.","start_word":1235,"end_word":1244,"sentiment":"neutral","sentiment_score":0.2497493475675583},{"text":"Thank thank you. Bye.","start_word":1245,"end_word":1248,"sentiment":"positive","sentiment_score":0.5818312764167786}],"average":{"sentiment":"neutral","sentiment_score":0.02440124812055768}}}}