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Please note, our inbound and outbound calls are recorded for the purposes of quality assurance, training, information accuracy, safety, and security. To assist us in directing your call, please choose from one of the following options. If your inquiry is regarding rates, press 1. For all waste inquiries, including weekly curbside collections, bulk waste services, and waste accounts, press 2. If you have a development and building inquiry, press 3. For matters relating to animals, parking, or environmental health, press 4. And for all other inquiries, press 5. If you'd like to run through these options again, press 0. If you are calling about the BPAY details on your 2026 rates notice, please be advised that city Thank you for calling the City of Newcastle. You're speaking with Talia. Can I start with your name, please? Okay. Certainly. So you're looking to speak with David Clark. Have you been in contact with him previously? Okay. Certainly. And what was it regarding? Okay. Certainly. Do you have any reference numbers from any previous inquiries? Okay. Sure. Just having a look. It looks like he's no longer working for us. Yep. Okay. Not a problem. Anything else I can help you with? K. You enjoy the rest of your day. 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Please note, our inbound and outbound calls are recorded for the purposes of quality assurance, training, information accuracy, safety, and security. To assist us in directing your call, please choose from one of the following options. If your inquiry is regarding rates, press 1. For all waste inquiries, including weekly curbside collections, bulk waste services, and waste accounts, press 2.\n\nIf you have a development and building inquiry, press 3. For matters relating to animals, parking, or environmental health, press 4. And for all other inquiries, press 5. If you'd like to run through these options again, press 0. If you are calling about the BPAY details on your 2026 rates notice, please be advised that city Thank you for calling the City of Newcastle.\n\nYou're speaking with Talia. Can I start with your name, please? Okay. Certainly. So you're looking to speak with David Clark.\n\nHave you been in contact with him previously? Okay. Certainly. And what was it regarding? Okay.\n\nCertainly. Do you have any reference numbers from any previous inquiries? Okay. Sure. Just having a look.\n\nIt looks like he's no longer working for us. Yep. Okay. Not a problem. Anything else I can help you with?\n\nK. You enjoy the rest of your day. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to the city of Newcastle.","start":1.04,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.21425614009300867},{"text":"Please note, our inbound and outbound calls are recorded for the purposes of quality assurance, training, information accuracy, safety, and security.","start":3.12,"end":11.94,"sentiment":"neutral","sentiment_score":0.039003885572864896},{"text":"To assist us in directing your call, please choose from one of the following options.","start":13.035,"end":16.975,"sentiment":"neutral","sentiment_score":0.03355581723153591},{"text":"If your inquiry is regarding rates, press 1.","start":17.275,"end":20.255,"sentiment":"neutral","sentiment_score":0.0093709253706038},{"text":"For all waste inquiries, including weekly curbside collections, bulk waste services, and waste accounts, press 2.","start":20.395,"end":27.0,"sentiment":"neutral","sentiment_score":0.0102493577869609}],"sentiment":"neutral","sentiment_score":0.0431350427820827,"num_words":66,"start":1.04,"end":27.0},{"sentences":[{"text":"If you have a development and building inquiry, press 3.","start":27.16,"end":30.38,"sentiment":"neutral","sentiment_score":0.010268827481195331},{"text":"For matters relating to animals, parking, or environmental health, press 4.","start":30.68,"end":35.1,"sentiment":"neutral","sentiment_score":0.008666088550605557},{"text":"And for all other inquiries, press 5.","start":35.239998,"end":37.739998,"sentiment":"neutral","sentiment_score":0.0107230276667646},{"text":"If you'd like to run through these options again, press 0.","start":37.88,"end":40.995,"sentiment":"neutral","sentiment_score":0.0037799661301753736},{"text":"If you are calling about the BPAY details on your 2026 rates notice, please be advised that city Thank you for calling the City of Newcastle.","start":44.355,"end":55.475,"sentiment":"neutral","sentiment_score":0.05988012523784374}],"sentiment":"neutral","sentiment_score":0.0287929127100282,"num_words":65,"start":27.16,"end":55.475},{"sentences":[{"text":"You're speaking with Talia.","start":55.475,"end":56.614998,"sentiment":"neutral","sentiment_score":0.08602797240018845},{"text":"Can I start with your name, please?","start":56.870003,"end":58.49,"sentiment":"neutral","sentiment_score":0.05177709832787514},{"text":"Okay.","start":66.47,"end":66.87,"sentiment":"neutral","sentiment_score":0.032109230756759644},{"text":"Certainly.","start":66.87,"end":67.270004,"sentiment":"neutral","sentiment_score":0.030203357338905334},{"text":"So you're looking to speak with David Clark.","start":67.270004,"end":69.195,"sentiment":"neutral","sentiment_score":0.008914217120036483}],"sentiment":"neutral","sentiment_score":0.040008471569135076,"num_words":21,"start":55.475,"end":69.195},{"sentences":[{"text":"Have you been in contact with him previously?","start":69.675,"end":71.534996,"sentiment":"neutral","sentiment_score":0.0017521980917081237},{"text":"Okay.","start":74.315,"end":74.715,"sentiment":"neutral","sentiment_score":0.010616404004395008},{"text":"Certainly.","start":74.715,"end":75.034996,"sentiment":"neutral","sentiment_score":0.007847415283322334},{"text":"And what was it regarding?","start":75.034996,"end":76.175,"sentiment":"neutral","sentiment_score":-0.0019683148711919785},{"text":"Okay.","start":83.354996,"end":83.755,"sentiment":"neutral","sentiment_score":0.01333734579384327}],"sentiment":"neutral","sentiment_score":0.002248573466204107,"num_words":16,"start":69.675,"end":83.755},{"sentences":[{"text":"Certainly.","start":83.755,"end":84.255,"sentiment":"neutral","sentiment_score":0.013072947971522808},{"text":"Do you have any reference numbers from any previous inquiries?","start":86.23,"end":89.29,"sentiment":"neutral","sentiment_score":-0.011219439934939146},{"text":"Okay.","start":91.590004,"end":91.990005,"sentiment":"neutral","sentiment_score":-0.04612986370921135},{"text":"Sure.","start":91.990005,"end":92.490005,"sentiment":"neutral","sentiment_score":-0.049738746136426926},{"text":"Just having a look.","start":94.310005,"end":95.75,"sentiment":"neutral","sentiment_score":-0.12546886503696442}],"sentiment":"neutral","sentiment_score":-0.040992089492433215,"num_words":17,"start":83.755,"end":95.75},{"sentences":[{"text":"It looks like he's no longer working for us.","start":95.75,"end":102.885,"sentiment":"neutral","sentiment_score":-0.25810350477695465},{"text":"Yep.","start":105.665,"end":106.065,"sentiment":"neutral","sentiment_score":0.24320194125175476},{"text":"Okay.","start":106.065,"end":106.545,"sentiment":"neutral","sentiment_score":0.211327001452446},{"text":"Not a problem.","start":106.545,"end":107.265,"sentiment":"neutral","sentiment_score":0.28879378239313763},{"text":"Anything else I can help you with?","start":107.265,"end":108.725006,"sentiment":"neutral","sentiment_score":0.26416880105222973}],"sentiment":"neutral","sentiment_score":0.04034096925031571,"num_words":21,"start":95.75,"end":108.725006},{"sentences":[{"text":"K.","start":109.745,"end":109.985,"sentiment":"positive","sentiment_score":0.3436484932899475},{"text":"You enjoy the rest of your day.","start":109.985,"end":111.425,"sentiment":"positive","sentiment_score":0.526633049760546},{"text":"Bye.","start":111.425,"end":111.925,"sentiment":"neutral","sentiment_score":0.2458486557006836}],"sentiment":"positive","sentiment_score":0.47510316636827254,"num_words":9,"start":109.745,"end":111.925}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to the city of Newcastle. Please note, our inbound and outbound calls are recorded for the purposes of quality assurance, training, information accuracy, safety, and security. To assist us in directing your call, please choose from one of the following options. If your inquiry is regarding rates, press 1. For all waste inquiries, including weekly curbside collections, bulk waste services, and waste accounts, press 2.\n\nIf you have a development and building inquiry, press 3. For matters relating to animals, parking, or environmental health, press 4. And for all other inquiries, press 5. If you'd like to run through these options again, press 0. If you are calling about the BPAY details on your 2026 rates notice, please be advised that city Thank you for calling the City of Newcastle.\n\nYou're speaking with Talia. Can I start with your name, please?\n\nChannel 0: Yes. This is Mary from Vigilance AI. I'm looking for David Clark.\n\nChannel 1: Okay. Certainly. So you're looking to speak with David Clark. Have you been in contact with him previously?\n\nChannel 0: Yes.\n\nChannel 1: Okay. Certainly. And what was it regarding?\n\nChannel 0: We just want to present the cybersecurity with him.\n\nChannel 1: Okay. Certainly. Do you have any reference numbers from any previous inquiries?\n\nChannel 0: No.\n\nChannel 1: Okay. Sure. Just having a look. It looks like he's no longer working for\n\nChannel 0: I see.\n\nChannel 1: us.\n\nChannel 0: Okay. I'll make a note of it. Thank\n\nChannel 1: Yep.\n\nChannel 0: you.\n\nChannel 1: Okay. Not a problem. Anything else I can help you with?\n\nChannel 0: That will be all.\n\nChannel 1: K. You enjoy the rest of your day. Bye.\n\nChannel 0: Mhmm.","paragraphs":[{"sentences":[{"text":"Welcome to the city of Newcastle.","start":1.04,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.21425614009300867},{"text":"Please note, our inbound and outbound calls are recorded for the purposes of quality assurance, training, information accuracy, safety, and security.","start":3.12,"end":11.94,"sentiment":"neutral","sentiment_score":0.039003885572864896},{"text":"To assist us in directing your call, please choose from one of the following options.","start":13.035,"end":16.975,"sentiment":"neutral","sentiment_score":0.03355581723153591},{"text":"If your inquiry is regarding rates, press 1.","start":17.275,"end":20.255,"sentiment":"neutral","sentiment_score":0.0093709253706038},{"text":"For all waste inquiries, including weekly curbside collections, bulk waste services, and waste accounts, press 2.","start":20.395,"end":27.0,"sentiment":"neutral","sentiment_score":0.0102493577869609}],"sentiment":"neutral","sentiment_score":0.0431350427820827,"channel":1,"num_words":66,"start":1.04,"end":27.0},{"sentences":[{"text":"If you have a development and building inquiry, press 3.","start":27.16,"end":30.38,"sentiment":"neutral","sentiment_score":0.010268827481195331},{"text":"For matters relating to animals, parking, or environmental health, press 4.","start":30.68,"end":35.1,"sentiment":"neutral","sentiment_score":0.008666088550605557},{"text":"And for all other inquiries, press 5.","start":35.239998,"end":37.739998,"sentiment":"neutral","sentiment_score":0.0107230276667646},{"text":"If you'd like to run through these options again, press 0.","start":37.88,"end":40.995,"sentiment":"neutral","sentiment_score":0.0037799661301753736},{"text":"If you are calling about the BPAY details on your 2026 rates notice, please be advised that city Thank you for calling the City of Newcastle.","start":44.355,"end":55.475,"sentiment":"neutral","sentiment_score":0.05988012523784374}],"sentiment":"neutral","sentiment_score":0.0287929127100282,"channel":1,"num_words":65,"start":27.16,"end":55.475},{"sentences":[{"text":"You're speaking with Talia.","start":55.475,"end":56.614998,"sentiment":"neutral","sentiment_score":0.08602797240018845},{"text":"Can I start with your name, please?","start":56.870003,"end":58.49,"sentiment":"neutral","sentiment_score":0.05177709832787514}],"sentiment":"neutral","sentiment_score":0.06423196162689816,"channel":1,"num_words":11,"start":55.475,"end":58.49},{"sentences":[{"text":"Yes.","start":59.100002,"end":59.420002,"sentiment":"neutral","sentiment_score":0.04587804898619652},{"text":"This is Mary from Vigilance AI.","start":59.420002,"end":62.300003,"sentiment":"neutral","sentiment_score":0.04154422258337339},{"text":"I'm looking for David Clark.","start":62.300003,"end":64.4,"sentiment":"neutral","sentiment_score":0.015681910514831542}],"sentiment":"neutral","sentiment_score":0.031129411421716213,"channel":0,"num_words":12,"start":59.100002,"end":64.4},{"sentences":[{"text":"Okay.","start":66.47,"end":66.87,"sentiment":"neutral","sentiment_score":0.032109230756759644},{"text":"Certainly.","start":66.87,"end":67.270004,"sentiment":"neutral","sentiment_score":0.030203357338905334},{"text":"So you're looking to speak with David Clark.","start":67.270004,"end":69.195,"sentiment":"neutral","sentiment_score":0.008914217120036483},{"text":"Have you been in contact with him previously?","start":69.675,"end":71.534996,"sentiment":"neutral","sentiment_score":0.0017521980917081237}],"sentiment":"neutral","sentiment_score":0.008202439432756769,"channel":1,"num_words":18,"start":66.47,"end":71.534996},{"sentences":[{"text":"Yes.","start":72.205,"end":72.705,"sentiment":"neutral","sentiment_score":0.010550152510404589}],"sentiment":"neutral","sentiment_score":0.010550152510404589,"channel":0,"num_words":1,"start":72.205,"end":72.705},{"sentences":[{"text":"Okay.","start":74.315,"end":74.715,"sentiment":"neutral","sentiment_score":0.010616404004395008},{"text":"Certainly.","start":74.715,"end":75.034996,"sentiment":"neutral","sentiment_score":0.007847415283322334},{"text":"And what was it regarding?","start":75.034996,"end":76.175,"sentiment":"neutral","sentiment_score":-0.0019683148711919785}],"sentiment":"neutral","sentiment_score":0.00123174927596535,"channel":1,"num_words":7,"start":74.315,"end":76.175},{"sentences":[{"text":"We just want to present the cybersecurity with him.","start":77.085,"end":80.625,"sentiment":"neutral","sentiment_score":-0.0279801773528258}],"sentiment":"neutral","sentiment_score":-0.0279801773528258,"channel":0,"num_words":9,"start":77.085,"end":80.625},{"sentences":[{"text":"Okay.","start":83.354996,"end":83.755,"sentiment":"neutral","sentiment_score":0.01333734579384327},{"text":"Certainly.","start":83.755,"end":84.255,"sentiment":"neutral","sentiment_score":0.013072947971522808},{"text":"Do you have any reference numbers from any previous 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for","start":95.75,"end":99.605,"sentiment":"neutral","sentiment_score":-0.27675387263298035}],"sentiment":"neutral","sentiment_score":-0.2008410750755242,"channel":1,"num_words":14,"start":91.590004,"end":99.605},{"sentences":[{"text":"I see.","start":101.855,"end":102.595,"sentiment":"neutral","sentiment_score":-0.22647544741630554}],"sentiment":"neutral","sentiment_score":-0.22647544741630554,"channel":0,"num_words":2,"start":101.855,"end":102.595},{"sentences":[{"text":"us.","start":102.385,"end":102.885,"sentiment":"neutral","sentiment_score":-0.10890056192874908}],"sentiment":"neutral","sentiment_score":-0.10890056192874908,"channel":1,"num_words":1,"start":102.385,"end":102.885},{"sentences":[{"text":"Okay.","start":103.375,"end":103.875,"sentiment":"neutral","sentiment_score":-0.008784323930740356},{"text":"I'll make a note of it.","start":104.015,"end":105.555,"sentiment":"neutral","sentiment_score":0.0460849953815341},{"text":"Thank","start":105.615005,"end":105.855,"sentiment":"neutral","sentiment_score":0.2354310601949692}],"sentiment":"neutral","sentiment_score":0.06289458856917918,"channel":0,"num_words":8,"start":103.375,"end":105.855},{"sentences":[{"text":"Yep.","start":105.665,"end":106.065,"sentiment":"neutral","sentiment_score":0.24320194125175476}],"sentiment":"neutral","sentiment_score":0.24320194125175476,"channel":1,"num_words":1,"start":105.665,"end":106.065},{"sentences":[{"text":"you.","start":105.855,"end":106.355,"sentiment":"neutral","sentiment_score":0.21956896781921387}],"sentiment":"neutral","sentiment_score":0.21956896781921387,"channel":0,"num_words":1,"start":105.855,"end":106.355},{"sentences":[{"text":"Okay.","start":106.065,"end":106.545,"sentiment":"neutral","sentiment_score":0.211327001452446},{"text":"Not a problem.","start":106.545,"end":107.265,"sentiment":"neutral","sentiment_score":0.28879378239313763},{"text":"Anything else I can help you with?","start":107.265,"end":108.725006,"sentiment":"neutral","sentiment_score":0.26416880105222973}],"sentiment":"neutral","sentiment_score":0.26608090509067883,"channel":1,"num_words":11,"start":106.065,"end":108.725006},{"sentences":[{"text":"That will be all.","start":108.815,"end":109.955,"sentiment":"neutral","sentiment_score":0.21784884855151176}],"sentiment":"neutral","sentiment_score":0.21784884855151176,"channel":0,"num_words":4,"start":108.815,"end":109.955},{"sentences":[{"text":"K.","start":109.745,"end":109.985,"sentiment":"positive","sentiment_score":0.3436484932899475},{"text":"You enjoy the rest of your day.","start":109.985,"end":111.425,"sentiment":"positive","sentiment_score":0.526633049760546},{"text":"Bye.","start":111.425,"end":111.925,"sentiment":"neutral","sentiment_score":0.2458486557006836}],"sentiment":"positive","sentiment_score":0.47510316636827254,"channel":1,"num_words":9,"start":109.745,"end":111.925},{"sentences":[{"text":"Mhmm.","start":111.695,"end":112.195,"sentiment":"neutral","sentiment_score":0.05695648118853569}],"sentiment":"neutral","sentiment_score":0.05695648118853569,"channel":0,"num_words":1,"start":111.695,"end":112.195}]},"summary":{"result":"success","short":"A representative from K.A. AI calls the City of Newcastle to speak with David Clark. The representative asks if the caller has been in contact with Clark and provides options for how to direct their call. The caller is directed to David Clark's email and informed that he is no longer working there."},"intents":{"segments":[{"text":"To assist us in directing your call, please choose from one of the following options.","start_word":27,"end_word":41,"intents":[{"intent":"Assist in directing call","confidence_score":0.009404954}]},{"text":"This is Mary from Vigilance AI. I'm looking for David Clark. Okay.","start_word":143,"end_word":154,"intents":[{"intent":"Speak with david clark","confidence_score":0.118450224}]}]},"sentiments":{"segments":[{"text":"Welcome to the city of Newcastle. Please note, our inbound and outbound calls are recorded for the purposes of quality assurance, training, information accuracy, safety, and security. To assist us in directing your call, please choose from one of the following options. If your inquiry is regarding rates, press 1. For all waste inquiries, including weekly curbside collections, bulk waste services, and waste accounts, press 2. If you have a development and building inquiry, press 3. For matters relating to animals, parking, or environmental health, press 4. And for all other inquiries, press 5. If you'd like to run through these options again, press 0. If you are calling about the BPAY details on your 2026 rates notice, please be advised that city Thank you for calling the City of Newcastle. You're speaking with Talia. Can I start with your name, please? Yes. This is Mary from Vigilance AI. I'm looking for David Clark. Okay. Certainly. So you're looking to speak with David Clark. Have you been in contact with him previously? Yes. Okay. Certainly. And what was it regarding? We just want to present the cybersecurity with him. Okay. Certainly. Do you have any reference numbers from any previous inquiries? No. Okay. Sure. Just having a look. It looks like he's no longer working for I see. us. Okay. I'll make a note of it. Thank Yep. you. Okay. Not a problem. Anything else I can help you with? That will be all.","start_word":0,"end_word":243,"sentiment":"neutral","sentiment_score":0.028690697625279427},{"text":"K. You enjoy the rest of your day.","start_word":244,"end_word":251,"sentiment":"positive","sentiment_score":0.4929676949977875},{"text":"Bye. Mhmm.","start_word":252,"end_word":253,"sentiment":"neutral","sentiment_score":0.14661723375320437}],"average":{"sentiment":"neutral","sentiment_score":0.04444935823380088}}}}