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Can I can you spell it again, please? C h I mhmm. M I r e. Is this the name registered under the account? Okay. How about the phone number? Mhmm. Mhmm. 16 176. Mhmm. Mhmm. Four four seven six. Okay. 474. Okay. Okay. Hang on. Is it okay if I put you on hold? Let me just check your account, search for it. Okay. Hang on. Hello, Suhata? Yes. Thank you for waiting. Yeah. I can walk you through the steps on how to install Mhmm. Mhmm. Mhmm. Mhmm. Mhmm. May I know on what port? Is it on the w a n port? Okay. How about the other end? Z e one port? Okay. Is it a black box, the one on your wall? May I know what is that z e n port? Is that a black box or a white box? Okay. Is there other box there that says saying Lindholm Networks? Okay. I see. Does the NTT box has lights on it? Like, green lights. Okay. How about the router, the one that we provided you? Mhmm. Does it have the lights? Okay. Okay. Is that the route you bought a router from us? Sorry. Okay. Mhmm. Have you received the email instruction that I sent to you? Okay. Mhmm. Okay. Yeah. That's correct. Okay. So hang on. Let me just check. Okay. Since the router is connected, can you look underneath the router? You'll find the sticker with your Wi Fi network name and password. So let's connect your laptop or computer there for us to continue with the setup. So, yeah, your device must be connected to the router's Wi Fi network even without Internet access to access the router interface during setup. 9 okay. Now let's log in to the router's interface. Open a browser on your is it a laptop or a laptop or a computer? Okay. Open a browser on your laptop. And in the address bar, type the IP address printed at the back of your router. Usually, something like one nine two dot one six eight dot one, that one. Is it just mhmm. Okay. Yeah. Does it ask username and password? Mhmm. Yeah. Can you yeah. Can you see the username and password at the back of your router also? It says, like, default username and password. Yeah. At the back of the router also. Kindly use that username and password. Press to enter the router's interface. Can you see a username? It says username. Mhmm. Okay. I see. But on the On Okay. Does it go through the web site? Sure. Mhmm. No. Actually, that's a different one. That's for the PPPoE username and password. Yeah. The add router's interface username and password is different. There's no written at the back of your router? Uh-huh. Is there a username at the back of your router? It says username. May I know what are just the details Read them there. Yeah. Mhmm. Mhmm. Oh, sorry? What is that? Ethernet password? Yeah. That's the one. Mhmm. And the password is Mhmm. Mhmm. May I know what did you enter for the username? It's admin. Right? How about the password? What did you enter the password? Okay. May I know what did you type in? Yeah. Is that the Wi Fi key? Can we try okay. Can we try to use Admin also, the password? Username Admin, then password is Admin as well. Yeah. Let's just try. Alright. Mhmm. It's not working? May I know what does it says? Is does it says error? Or Mhmm. Mhmm. Okay. Can we perform a full reset on the router? Yeah. On the yeah. On the back of the router, there's a small hole or a button labeled reset. Yeah. Please mhmm. Please press and hold that button for thirty seconds until the router starts. Then let me know once the router lights are back on and stable. Is the, like, airbag on unstable? Yeah. Okay. Let's try to log in again. Okay. Okay. Can we save that one instead or wrote that down for us to access again the router's interface if ever there's a technical issue? Yeah. Just save it. Mhmm. Are you able to log in now to the router's interface? Okay. Okay. Awesome. Now look for the p p p o e settings option, usually under Internet or w a n settings, One settings. Mhmm. Mhmm. Is there a connection type? Connection type or PPPoE. Yeah. Can you click the okay. Can you click the connection type? Okay. It's just showing, but you cannot click that, the connection type. Mhmm. May I know what router are are you using? The make and model. Chip Link. Mhmm. Mhmm. Four two zero. Mhmm. Mhmm. Sorry? Can you spell that again, please? Mhmm. D g g two b. Okay. Mhmm. Does it says Wi Fi six router or Wi Fi dual band router? Wi Fi six modem router with VoIP. Okay. Hang on. Let me just check the router. Hello? Yes. Thank you for waiting. So after checking the router, unfortunately, the router is not compatible with your current service requirements, which is the Linham Networks. So to yeah. To ensure a stable connection and full compatibility with our network, you will need to use a compatible router that meets the specification for your service type. So on my email, I already mentioned some compatible models, which is compatible with OpticFiber upgrade connection that we can authenticate or connect successfully using the PPPoE username and password that I provided you as well via email. So, yeah, for us to establish the VDSL model is will not gonna work with the Linham network. Yeah. So the like, for example, the a x 3,000 dual band Wi Fi six router, it has a authentic PPPoE authentication, which we need for us to establish a connection with the router. Yeah. That's my yes. Hang on. Let me just confirm. Yes. So for the route for the Linham networks, we only have one router available, which is the Ertel Gaming k seven Wi Fi six plus dual band. It's $219.95. Okay. Sure. I'll send you this order out there. Yep. Mhmm. Yeah. We can guide you via phone, but since the router is already preconfigured, you just need to connect it to the box which you did with that router. You connect it to the NTT box, the box on your wall. Then just turn it on and should be working. Wait. Let's just, like, wait a few minutes for the connection to establish, then that's it. No need for us to, log in to the router's interface anymore since we already configure it. Unlike if you'll be going to buy outside, you'll be the one who will configure. Yeah. If you're going to decide to buy outside store, yeah, We just need to follow this instruction for us to connect to the Linham networks. Mhmm. Okay. Mhmm. Okay then. And I think I also send you also the compatible router here in the email. Yeah. Yeah. Mhmm. The email subject is setting Internet service to your router. I sent it to, yeah, a m u underscore gstar21@yahoo.com. Okay. I think I sent it to you May 28, or I'll just resend it again today. Yeah. And upon checking the your order, I think you also ordered the p g, like a landline phone. Yeah. Hang on. Let me just check. So for that, we also want to clarify a few details regarding that service as this applies to the VoIP line. Just wanted to confirm whether you would like to proceed with a new phone number or if you would prefer to port over your existing number to us. Yeah. Because once the VoIP line is activated, we can arrange for calls to be diverted to your mobile number if preferred. Alternatively, we can also provide a VoIP handset if you would like to use the service with the physical phone. Yeah. And is this PAG will be used for residential or business purposes? Okay. I see. So will you be needing a VoIP handset for it? A physical phone? Yes. Because we do offer handset also, which is if ever it's that's already preconfigured as well, you just need to connect it to the box there. It should be working fine then. Mhmm. Yeah. We can you can purchase one from us. But about the prices, just confirm it first with our back end team because I'm not sure about the price of the VoIP handset. Yeah. Yeah. Okay. Sure. I'll send you again the Sorry? Mhmm. I can hang on. Let me just resend it. Okay. Okay. Hang on. Let me try to send it again. Hello? Yes. Hello. Yes. So I resent again the email. Have you received it? Sure. And I'll send you another one regarding the pager service. Mhmm. Okay. Nice. So, yeah, so regarding the router, we'll wait for your confirmation. Can you confirm it within this day if you're going to purchase outside or from Airtel? Mhmm. Yeah. So that if ever you'll be getting one from us, I'll inform our accounts department regarding it for them to send you an invoice. Then once that invoice is settled, we'll then send you the router. If ever. Mhmm. Yeah. Just mhmm. Yeah. You can give us a callback or just response to my email. Okay. Thank you. 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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nMhmm. May I know your full name, please, for me to check the account? Mhmm. Sorry? Can I can you spell it again, please?\n\nC h I mhmm. M I r e. Is this the name registered under the account? Okay. How about the phone number?\n\nMhmm. Mhmm. 16 176. Mhmm. Mhmm.\n\nFour four seven six. Okay. 474. Okay. Okay.\n\nHang on. Is it okay if I put you on hold? Let me just check your account, search for it. Okay. Hang on.\n\nHello, Suhata? Yes. Thank you for waiting. Yeah. I can walk you through the steps on how to install Mhmm.\n\nMhmm. Mhmm. Mhmm. Mhmm. May I know on what port?\n\nIs it on the w a n port? Okay. How about the other end? Z e one port? Okay.\n\nIs it a black box, the one on your wall? May I know what is that z e n port? Is that a black box or a white box? Okay. Is there other box there that says saying Lindholm Networks?\n\nOkay. I see. Does the NTT box has lights on it? Like, green lights. Okay.\n\nHow about the router, the one that we provided you? Mhmm. Does it have the lights? Okay. Okay.\n\nIs that the route you bought a router from us? Sorry. Okay. Mhmm. Have you received the email instruction that I sent to you?\n\nOkay. Mhmm. Okay. Yeah. That's correct.\n\nOkay. So hang on. Let me just check. Okay. Since the router is connected, can you look underneath the router?\n\nYou'll find the sticker with your Wi Fi network name and password. So let's connect your laptop or computer there for us to continue with the setup. So, yeah, your device must be connected to the router's Wi Fi network even without Internet access to access the router interface during setup. 9 okay. Now let's log in to the router's interface.\n\nOpen a browser on your is it a laptop or a laptop or a computer? Okay. Open a browser on your laptop. And in the address bar, type the IP address printed at the back of your router. Usually, something like one nine two dot one six eight dot one, that one.\n\nIs it just mhmm. Okay. Yeah. Does it ask username and password? Mhmm.\n\nYeah. Can you yeah. Can you see the username and password at the back of your router also? It says, like, default username and password. Yeah.\n\nAt the back of the router also. Kindly use that username and password. Press to enter the router's interface. Can you see a username? It says username.\n\nMhmm. Okay. I see. But on the On Okay. Does it go through the web site?\n\nSure. Mhmm. No. Actually, that's a different one. That's for the PPPoE username and password.\n\nYeah. The add router's interface username and password is different. There's no written at the back of your router? Uh-huh. Is there a username at the back of your router?\n\nIt says username. May I know what are just the details Read them there. Yeah. Mhmm. Mhmm.\n\nOh, sorry? What is that? Ethernet password? Yeah. That's the one.\n\nMhmm. And the password is Mhmm. Mhmm. May I know what did you enter for the username? It's admin.\n\nRight? How about the password? What did you enter the password? Okay. May I know what did you type in?\n\nYeah. Is that the Wi Fi key? Can we try okay. Can we try to use Admin also, the password? Username Admin, then password is Admin as well.\n\nYeah. Let's just try. Alright. Mhmm. It's not working?\n\nMay I know what does it says? Is does it says error? Or Mhmm. Mhmm. Okay.\n\nCan we perform a full reset on the router? Yeah. On the yeah. On the back of the router, there's a small hole or a button labeled reset. Yeah.\n\nPlease mhmm. Please press and hold that button for thirty seconds until the router starts. Then let me know once the router lights are back on and stable. Is the, like, airbag on unstable? Yeah.\n\nOkay. Let's try to log in again. Okay. Okay. Can we save that one instead or wrote that down for us to access again the router's interface if ever there's a technical issue?\n\nYeah. Just save it. Mhmm. Are you able to log in now to the router's interface? Okay.\n\nOkay. Awesome. Now look for the p p p o e settings option, usually under Internet or w a n settings, One settings. Mhmm. Mhmm.\n\nIs there a connection type? Connection type or PPPoE. Yeah. Can you click the okay. Can you click the connection type?\n\nOkay. It's just showing, but you cannot click that, the connection type. Mhmm. May I know what router are are you using? The make and model.\n\nChip Link. Mhmm. Mhmm. Four two zero. Mhmm.\n\nMhmm. Sorry? Can you spell that again, please? Mhmm. D g g two b.\n\nOkay. Mhmm. Does it says Wi Fi six router or Wi Fi dual band router? Wi Fi six modem router with VoIP. Okay.\n\nHang on. Let me just check the router. Hello? Yes. Thank you for waiting.\n\nSo after checking the router, unfortunately, the router is not compatible with your current service requirements, which is the Linham Networks. So to yeah. To ensure a stable connection and full compatibility with our network, you will need to use a compatible router that meets the specification for your service type. So on my email, I already mentioned some compatible models, which is compatible with OpticFiber upgrade connection that we can authenticate or connect successfully using the PPPoE username and password that I provided you as well via email. So, yeah, for us to establish the VDSL model is will not gonna work with the Linham network.\n\nYeah. So the like, for example, the a x 3,000 dual band Wi Fi six router, it has a authentic PPPoE authentication, which we need for us to establish a connection with the router. Yeah. That's my yes. Hang on.\n\nLet me just confirm. Yes. So for the route for the Linham networks, we only have one router available, which is the Ertel Gaming k seven Wi Fi six plus dual band. It's $219.95. Okay.\n\nSure. I'll send you this order out there. Yep. Mhmm. Yeah.\n\nWe can guide you via phone, but since the router is already preconfigured, you just need to connect it to the box which you did with that router. You connect it to the NTT box, the box on your wall. Then just turn it on and should be working. Wait. Let's just, like, wait a few minutes for the connection to establish, then that's it.\n\nNo need for us to, log in to the router's interface anymore since we already configure it. Unlike if you'll be going to buy outside, you'll be the one who will configure. Yeah. If you're going to decide to buy outside store, yeah, We just need to follow this instruction for us to connect to the Linham networks. Mhmm.\n\nOkay. Mhmm. Okay then. And I think I also send you also the compatible router here in the email. Yeah.\n\nYeah. Mhmm. The email subject is setting Internet service to your router. I sent it to, yeah, a m u underscore gstar21@yahoo.com. Okay.\n\nI think I sent it to you May 28, or I'll just resend it again today. Yeah. And upon checking the your order, I think you also ordered the p g, like a landline phone. Yeah. Hang on.\n\nLet me just check. So for that, we also want to clarify a few details regarding that service as this applies to the VoIP line. Just wanted to confirm whether you would like to proceed with a new phone number or if you would prefer to port over your existing number to us. Yeah. Because once the VoIP line is activated, we can arrange for calls to be diverted to your mobile number if preferred.\n\nAlternatively, we can also provide a VoIP handset if you would like to use the service with the physical phone. Yeah. And is this PAG will be used for residential or business purposes? Okay. I see.\n\nSo will you be needing a VoIP handset for it? A physical phone? Yes. Because we do offer handset also, which is if ever it's that's already preconfigured as well, you just need to connect it to the box there. It should be working fine then.\n\nMhmm. Yeah. We can you can purchase one from us. But about the prices, just confirm it first with our back end team because I'm not sure about the price of the VoIP handset. Yeah.\n\nYeah. Okay. Sure. I'll send you again the Sorry? Mhmm.\n\nI can hang on. Let me just resend it. Okay. Okay. Hang on.\n\nLet me try to send it again. Hello? Yes. Hello. Yes.\n\nSo I resent again the email. Have you received it? Sure. And I'll send you another one regarding the pager service. Mhmm.\n\nOkay. Nice. So, yeah, so regarding the router, we'll wait for your confirmation. Can you confirm it within this day if you're going to purchase outside or from Airtel? Mhmm.\n\nYeah. So that if ever you'll be getting one from us, I'll inform our accounts department regarding it for them to send you an invoice. Then once that invoice is settled, we'll then send you the router. If ever. Mhmm.\n\nYeah. Just mhmm. Yeah. You can give us a callback or just response to my email. Okay.\n\nThank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.52,"end":1.92,"sentiment":"neutral","sentiment_score":0.26854902505874634},{"text":"Good afternoon.","start":1.92,"end":2.74,"sentiment":"positive","sentiment_score":0.502192497253418},{"text":"This is Maureen from Airtel tech support.","start":2.8,"end":5.46,"sentiment":"positive","sentiment_score":0.3995714911392757},{"text":"How can I assist you today?","start":6.48,"end":8.02,"sentiment":"positive","sentiment_score":0.42114171882470447},{"text":"Mhmm.","start":20.375,"end":20.875,"sentiment":"neutral","sentiment_score":0.047118380665779114}],"sentiment":"positive","sentiment_score":0.390817832420854,"num_words":17,"start":1.52,"end":20.875},{"sentences":[{"text":"Mhmm.","start":21.255001,"end":21.755001,"sentiment":"neutral","sentiment_score":0.03756391257047653},{"text":"May I know your full name, please, for me to check the account?","start":22.455,"end":25.275,"sentiment":"neutral","sentiment_score":0.03075738552098091},{"text":"Mhmm.","start":29.61,"end":30.11,"sentiment":"neutral","sentiment_score":0.006534146144986153},{"text":"Sorry?","start":40.17,"end":40.67,"sentiment":"neutral","sentiment_score":-0.05876737087965011},{"text":"Can I can you spell it again, please?","start":40.81,"end":43.095,"sentiment":"neutral","sentiment_score":-0.040807726327329874}],"sentiment":"neutral","sentiment_score":0.0024464537079135575,"num_words":24,"start":21.255001,"end":43.095},{"sentences":[{"text":"C h I mhmm.","start":47.175003,"end":55.175003,"sentiment":"neutral","sentiment_score":-0.007403724332107231},{"text":"M I r e.","start":55.175003,"end":56.475002,"sentiment":"neutral","sentiment_score":-0.0035653564264066517},{"text":"Is this the name registered under the account?","start":59.87,"end":62.53,"sentiment":"neutral","sentiment_score":0.010503471828997135},{"text":"Okay.","start":66.03,"end":66.53,"sentiment":"neutral","sentiment_score":0.005111180245876312},{"text":"How about the phone number?","start":67.47,"end":69.41,"sentiment":"neutral","sentiment_score":0.0006235163658857345}],"sentiment":"neutral","sentiment_score":0.002199100621510297,"num_words":22,"start":47.175003,"end":69.41},{"sentences":[{"text":"Mhmm.","start":72.435,"end":72.935,"sentiment":"neutral","sentiment_score":0.02338755503296852},{"text":"Mhmm.","start":84.585,"end":84.835,"sentiment":"neutral","sentiment_score":0.009448104538023472},{"text":"16 176.","start":84.835,"end":89.53,"sentiment":"neutral","sentiment_score":0.0039721461944282055},{"text":"Mhmm.","start":89.53,"end":90.03,"sentiment":"neutral","sentiment_score":-0.008898310363292694},{"text":"Mhmm.","start":96.89,"end":97.39,"sentiment":"neutral","sentiment_score":-0.008078159764409065}],"sentiment":"neutral","sentiment_score":0.003967246972024441,"num_words":6,"start":72.435,"end":97.39},{"sentences":[{"text":"Four four seven six.","start":100.795,"end":102.735,"sentiment":"neutral","sentiment_score":-0.003353634150698781},{"text":"Okay.","start":105.915,"end":106.235,"sentiment":"neutral","sentiment_score":0.004432869143784046},{"text":"474.","start":106.235,"end":107.455,"sentiment":"neutral","sentiment_score":0.00015901061124168336},{"text":"Okay.","start":110.475,"end":110.975,"sentiment":"neutral","sentiment_score":0.03485991805791855},{"text":"Okay.","start":115.83,"end":116.33,"sentiment":"neutral","sentiment_score":0.03614000231027603}],"sentiment":"neutral","sentiment_score":0.007772157940053148,"num_words":8,"start":100.795,"end":116.33},{"sentences":[{"text":"Hang on.","start":116.55,"end":117.19,"sentiment":"neutral","sentiment_score":0.0063711293041706085},{"text":"Is it okay if I put you on hold?","start":117.19,"end":118.630005,"sentiment":"neutral","sentiment_score":-0.009910562386115393},{"text":"Let me just check your account, search for it.","start":118.630005,"end":121.53,"sentiment":"neutral","sentiment_score":0.022732917219400406},{"text":"Okay.","start":123.270004,"end":123.51,"sentiment":"neutral","sentiment_score":0.06870277971029282},{"text":"Hang on.","start":123.51,"end":124.25,"sentiment":"neutral","sentiment_score":0.04112417995929718}],"sentiment":"neutral","sentiment_score":0.01213454746681711,"num_words":23,"start":116.55,"end":124.25},{"sentences":[{"text":"Hello, Suhata?","start":191.57501,"end":192.71501,"sentiment":"neutral","sentiment_score":0.10569319128990173},{"text":"Yes.","start":194.455,"end":194.85501,"sentiment":"neutral","sentiment_score":0.21500146389007568},{"text":"Thank you for waiting.","start":194.85501,"end":195.91501,"sentiment":"positive","sentiment_score":0.3928898125886917},{"text":"Yeah.","start":197.255,"end":197.57501,"sentiment":"neutral","sentiment_score":0.13565009832382202},{"text":"I can walk you through the steps on how to install Mhmm.","start":197.57501,"end":212.37,"sentiment":"neutral","sentiment_score":0.14722431621824703}],"sentiment":"neutral","sentiment_score":0.1950144494883716,"num_words":20,"start":191.57501,"end":212.37},{"sentences":[{"text":"Mhmm.","start":213.045,"end":213.545,"sentiment":"neutral","sentiment_score":0.009478614665567877},{"text":"Mhmm.","start":217.525,"end":218.025,"sentiment":"neutral","sentiment_score":0.025166451930999756},{"text":"Mhmm.","start":222.005,"end":222.485,"sentiment":"neutral","sentiment_score":0.002592868637293577},{"text":"Mhmm.","start":222.485,"end":222.965,"sentiment":"neutral","sentiment_score":-0.0023233448155224323},{"text":"May I know on what port?","start":222.965,"end":224.505,"sentiment":"neutral","sentiment_score":-0.030288334004580975}],"sentiment":"neutral","sentiment_score":-0.014681541360914707,"num_words":10,"start":213.045,"end":224.505},{"sentences":[{"text":"Is it on the w a n port?","start":225.205,"end":228.025,"sentiment":"neutral","sentiment_score":-0.02433084463700652},{"text":"Okay.","start":230.75,"end":231.15,"sentiment":"neutral","sentiment_score":-0.00993554387241602},{"text":"How about the other end?","start":231.15,"end":232.85,"sentiment":"neutral","sentiment_score":-0.014736976660788059},{"text":"Z e one port?","start":239.95,"end":241.035,"sentiment":"neutral","sentiment_score":-0.01660580071620643},{"text":"Okay.","start":244.63501,"end":245.13501,"sentiment":"neutral","sentiment_score":-0.027987465262413025}],"sentiment":"neutral","sentiment_score":-0.01961462381050775,"num_words":19,"start":225.205,"end":245.13501},{"sentences":[{"text":"Is it a black box, the one on your wall?","start":245.835,"end":248.655,"sentiment":"neutral","sentiment_score":-0.05630849041044712},{"text":"May I know what is that z e n port?","start":253.115,"end":256.62,"sentiment":"neutral","sentiment_score":-0.05556448064744472},{"text":"Is that a black box or a white box?","start":257.41998,"end":260.24,"sentiment":"neutral","sentiment_score":-0.05314016673300001},{"text":"Okay.","start":267.97998,"end":268.47998,"sentiment":"neutral","sentiment_score":0.01593976467847824},{"text":"Is there other box there that says saying Lindholm Networks?","start":269.18,"end":273.435,"sentiment":"neutral","sentiment_score":-0.013676079688593745}],"sentiment":"neutral","sentiment_score":-0.042945306084584446,"num_words":40,"start":245.835,"end":273.435},{"sentences":[{"text":"Okay.","start":294.09,"end":294.41,"sentiment":"neutral","sentiment_score":0.017983583733439445},{"text":"I see.","start":294.41,"end":295.07,"sentiment":"neutral","sentiment_score":0.011540406849235296},{"text":"Does the NTT box has lights on it?","start":295.69,"end":300.035,"sentiment":"neutral","sentiment_score":0.006318048806861043},{"text":"Like, green lights.","start":302.895,"end":304.035,"sentiment":"neutral","sentiment_score":-0.004442646478613217},{"text":"Okay.","start":314.095,"end":314.46,"sentiment":"neutral","sentiment_score":0.023358343169093132}],"sentiment":"neutral","sentiment_score":0.0067759461080034574,"num_words":15,"start":294.09,"end":314.46},{"sentences":[{"text":"How about the router, the one that we provided you?","start":314.53998,"end":318.0,"sentiment":"neutral","sentiment_score":0.02549707507714629},{"text":"Mhmm.","start":322.62,"end":323.09998,"sentiment":"neutral","sentiment_score":0.004370390437543392},{"text":"Does it have the lights?","start":323.09998,"end":324.47998,"sentiment":"neutral","sentiment_score":-0.008015169575810433},{"text":"Okay.","start":332.115,"end":332.615,"sentiment":"neutral","sentiment_score":0.0772174522280693},{"text":"Okay.","start":336.995,"end":337.395,"sentiment":"neutral","sentiment_score":0.0488690584897995}],"sentiment":"neutral","sentiment_score":0.019186211335990164,"num_words":18,"start":314.53998,"end":337.395},{"sentences":[{"text":"Is that the route you bought a router from us?","start":337.395,"end":340.835,"sentiment":"neutral","sentiment_score":0.025028313882648943},{"text":"Sorry.","start":340.835,"end":341.25,"sentiment":"neutral","sentiment_score":-0.08859872817993164},{"text":"Okay.","start":342.85,"end":343.35,"sentiment":"neutral","sentiment_score":-0.04483121633529663},{"text":"Mhmm.","start":345.57,"end":346.07,"sentiment":"neutral","sentiment_score":0.004998426418751478},{"text":"Have you received the email instruction that I sent to you?","start":346.61,"end":350.07,"sentiment":"neutral","sentiment_score":0.012311334298415617}],"sentiment":"neutral","sentiment_score":0.010719845750524351,"num_words":24,"start":337.395,"end":350.07},{"sentences":[{"text":"Okay.","start":355.825,"end":356.325,"sentiment":"neutral","sentiment_score":0.027356162667274475},{"text":"Mhmm.","start":356.545,"end":357.045,"sentiment":"neutral","sentiment_score":0.02315911278128624},{"text":"Okay.","start":359.74503,"end":360.24503,"sentiment":"neutral","sentiment_score":0.03242991119623184},{"text":"Yeah.","start":361.02502,"end":361.52502,"sentiment":"neutral","sentiment_score":0.07084017992019653},{"text":"That's correct.","start":362.225,"end":363.125,"sentiment":"neutral","sentiment_score":0.11646219342947006}],"sentiment":"neutral","sentiment_score":0.06445162557065487,"num_words":6,"start":355.825,"end":363.125},{"sentences":[{"text":"Okay.","start":364.545,"end":365.045,"sentiment":"neutral","sentiment_score":0.06461305916309357},{"text":"So hang on.","start":365.505,"end":367.90503,"sentiment":"neutral","sentiment_score":0.0455970453719298},{"text":"Let me just check.","start":367.90503,"end":370.83002,"sentiment":"neutral","sentiment_score":0.05730820167809725},{"text":"Okay.","start":371.05002,"end":371.37003,"sentiment":"neutral","sentiment_score":0.056911401450634},{"text":"Since the router is connected, can you look underneath the router?","start":371.37003,"end":375.07,"sentiment":"neutral","sentiment_score":0.05120491981506348}],"sentiment":"neutral","sentiment_score":0.05254012607038021,"num_words":20,"start":364.545,"end":375.07},{"sentences":[{"text":"You'll find the sticker with your Wi Fi network name and password.","start":375.61002,"end":380.03,"sentiment":"neutral","sentiment_score":0.06485179625451565},{"text":"So let's connect your laptop or computer there for us to continue with the setup.","start":380.97,"end":387.145,"sentiment":"neutral","sentiment_score":0.09508563975493113},{"text":"So, yeah, your device must be connected to the router's Wi Fi network even without Internet access to access the router interface during setup.","start":387.925,"end":398.53,"sentiment":"neutral","sentiment_score":-0.12771280140926441},{"text":"9 okay.","start":402.11,"end":403.16998,"sentiment":"neutral","sentiment_score":-0.02250024490058422},{"text":"Now let's log in to the router's interface.","start":404.43,"end":406.61,"sentiment":"neutral","sentiment_score":0.03174953255802393}],"sentiment":"neutral","sentiment_score":-0.010682054291494558,"num_words":61,"start":375.61002,"end":406.61},{"sentences":[{"text":"Open a browser on your is it a laptop or a laptop or a computer?","start":407.06998,"end":413.0539,"sentiment":"neutral","sentiment_score":-0.007794983126223088},{"text":"Okay.","start":413.0539,"end":413.3561,"sentiment":"neutral","sentiment_score":0.011321237310767174},{"text":"Open a browser on your laptop.","start":413.3561,"end":415.30502,"sentiment":"neutral","sentiment_score":0.010457811256249746},{"text":"And in the address bar, type the IP address printed at the back of your router.","start":415.605,"end":421.14502,"sentiment":"neutral","sentiment_score":0.0271818358451128},{"text":"Usually, something like one nine two dot one six eight dot one, that one.","start":422.82,"end":429.0,"sentiment":"neutral","sentiment_score":0.01989005575887859}],"sentiment":"neutral","sentiment_score":0.012894490617327392,"num_words":52,"start":407.06998,"end":429.0},{"sentences":[{"text":"Is it just mhmm.","start":429.46,"end":432.68,"sentiment":"neutral","sentiment_score":0.07327387109398842},{"text":"Okay.","start":434.02,"end":434.295,"sentiment":"neutral","sentiment_score":0.03698553144931793},{"text":"Yeah.","start":435.17502,"end":435.655,"sentiment":"neutral","sentiment_score":0.04185637831687927},{"text":"Does it ask username and password?","start":435.655,"end":438.155,"sentiment":"neutral","sentiment_score":0.010091382389267286},{"text":"Mhmm.","start":440.855,"end":441.33502,"sentiment":"neutral","sentiment_score":0.009528417140245438}],"sentiment":"neutral","sentiment_score":0.03400108504753847,"num_words":13,"start":429.46,"end":441.33502},{"sentences":[{"text":"Yeah.","start":441.33502,"end":441.83502,"sentiment":"neutral","sentiment_score":0.03200890123844147},{"text":"Can you yeah.","start":443.33502,"end":445.515,"sentiment":"neutral","sentiment_score":0.056657825907071434},{"text":"Can you see the username and password at the back of your router also?","start":445.575,"end":449.515,"sentiment":"neutral","sentiment_score":0.03925422778619187},{"text":"It says, like, default username and password.","start":449.68997,"end":453.78998,"sentiment":"neutral","sentiment_score":-0.010722410465989794},{"text":"Yeah.","start":456.00998,"end":456.49,"sentiment":"neutral","sentiment_score":0.018995702266693115}],"sentiment":"neutral","sentiment_score":0.026749246037350252,"num_words":26,"start":441.33502,"end":456.49},{"sentences":[{"text":"At the back of the router also.","start":456.49,"end":458.50998,"sentiment":"neutral","sentiment_score":0.01464153134397098},{"text":"Kindly use that username and password.","start":466.525,"end":469.905,"sentiment":"neutral","sentiment_score":0.12064410373568535},{"text":"Press to enter the router's interface.","start":470.60498,"end":473.185,"sentiment":"neutral","sentiment_score":0.05322858070333799},{"text":"Can you see a username?","start":482.40002,"end":483.7,"sentiment":"neutral","sentiment_score":0.01829436272382736},{"text":"It says username.","start":484.96002,"end":486.02002,"sentiment":"neutral","sentiment_score":-0.12479719519615173}],"sentiment":"neutral","sentiment_score":0.03195581681750439,"num_words":27,"start":456.49,"end":486.02002},{"sentences":[{"text":"Mhmm.","start":494.72,"end":494.895,"sentiment":"neutral","sentiment_score":-0.04358781129121781},{"text":"Okay.","start":497.85498,"end":498.335,"sentiment":"neutral","sentiment_score":-0.010850800201296806},{"text":"I see.","start":498.335,"end":498.91498,"sentiment":"neutral","sentiment_score":-0.01783566363155842},{"text":"But on the On Okay.","start":501.615,"end":542.95,"sentiment":"neutral","sentiment_score":-0.038371657580137254},{"text":"Does it go through the web site?","start":543.64996,"end":546.755,"sentiment":"neutral","sentiment_score":-0.02398566635591643}],"sentiment":"neutral","sentiment_score":-0.028116743196733296,"num_words":16,"start":494.72,"end":546.755},{"sentences":[{"text":"Sure.","start":550.975,"end":551.475,"sentiment":"neutral","sentiment_score":0.01788160391151905},{"text":"Mhmm.","start":556.975,"end":557.475,"sentiment":"neutral","sentiment_score":-0.005113391205668449},{"text":"No.","start":561.93,"end":562.25,"sentiment":"neutral","sentiment_score":-0.15413862466812134},{"text":"Actually, that's a different one.","start":562.25,"end":564.17,"sentiment":"neutral","sentiment_score":-0.10876286178827285},{"text":"That's for the PPPoE username and password.","start":564.17,"end":567.95,"sentiment":"neutral","sentiment_score":-0.049417492002248764}],"sentiment":"neutral","sentiment_score":-0.06874047766129175,"num_words":15,"start":550.975,"end":567.95},{"sentences":[{"text":"Yeah.","start":568.41003,"end":568.91003,"sentiment":"neutral","sentiment_score":-0.024987023323774334},{"text":"The add router's interface username and password is different.","start":569.13,"end":575.07,"sentiment":"neutral","sentiment_score":-0.03632641749249564},{"text":"There's no written at the back of your router?","start":576.205,"end":579.34503,"sentiment":"neutral","sentiment_score":-0.04286318893233935},{"text":"Uh-huh.","start":587.245,"end":587.745,"sentiment":"neutral","sentiment_score":-0.008753377012908459},{"text":"Is there a username at the back of your router?","start":591.33,"end":594.37,"sentiment":"neutral","sentiment_score":-0.03296699784696102}],"sentiment":"neutral","sentiment_score":-0.0358705612209936,"num_words":30,"start":568.41003,"end":594.37},{"sentences":[{"text":"It says username.","start":594.37,"end":595.51,"sentiment":"neutral","sentiment_score":-0.04177236743271351},{"text":"May I know what are just the details Read them there.","start":601.97,"end":607.335,"sentiment":"neutral","sentiment_score":0.013041834177618677},{"text":"Yeah.","start":607.335,"end":607.835,"sentiment":"neutral","sentiment_score":0.02117300033569336},{"text":"Mhmm.","start":609.895,"end":610.395,"sentiment":"neutral","sentiment_score":0.011486750096082687},{"text":"Mhmm.","start":619.77,"end":620.27,"sentiment":"neutral","sentiment_score":0.01654578186571598}],"sentiment":"neutral","sentiment_score":0.003961682703126879,"num_words":17,"start":594.37,"end":620.27},{"sentences":[{"text":"Oh, sorry?","start":626.65,"end":627.31,"sentiment":"neutral","sentiment_score":-0.00484817661345005},{"text":"What is that?","start":627.93,"end":628.91003,"sentiment":"neutral","sentiment_score":-0.002325990547736486},{"text":"Ethernet password?","start":628.97003,"end":630.11005,"sentiment":"neutral","sentiment_score":-0.007260001264512539},{"text":"Yeah.","start":635.815,"end":636.135,"sentiment":"neutral","sentiment_score":0.027906212955713272},{"text":"That's the one.","start":636.135,"end":637.11505,"sentiment":"neutral","sentiment_score":0.025672229006886482}],"sentiment":"neutral","sentiment_score":0.006702597507021644,"num_words":11,"start":626.65,"end":637.11505},{"sentences":[{"text":"Mhmm.","start":641.815,"end":642.315,"sentiment":"neutral","sentiment_score":0.02010980993509293},{"text":"And the password is Mhmm.","start":644.61505,"end":651.63,"sentiment":"neutral","sentiment_score":0.022172785736620425},{"text":"Mhmm.","start":653.15,"end":653.65,"sentiment":"neutral","sentiment_score":0.014307346194982529},{"text":"May I know what did you enter for the username?","start":654.43,"end":656.61,"sentiment":"neutral","sentiment_score":0.003370210621505976},{"text":"It's admin.","start":656.67,"end":657.55,"sentiment":"neutral","sentiment_score":0.010820595314726233}],"sentiment":"neutral","sentiment_score":0.010559177981983674,"num_words":19,"start":641.815,"end":657.55},{"sentences":[{"text":"Right?","start":657.55,"end":658.05,"sentiment":"neutral","sentiment_score":0.02084115333855152},{"text":"How about the password?","start":659.87,"end":661.01,"sentiment":"neutral","sentiment_score":0.006129495101049542},{"text":"What did you enter the password?","start":664.67,"end":666.45,"sentiment":"neutral","sentiment_score":-0.03254494909197092},{"text":"Okay.","start":676.005,"end":676.505,"sentiment":"neutral","sentiment_score":-0.028346654027700424},{"text":"May I know what did you type in?","start":749.44,"end":751.3,"sentiment":"neutral","sentiment_score":-0.20387527532875538}],"sentiment":"neutral","sentiment_score":-0.09046297087334096,"num_words":20,"start":657.55,"end":751.3},{"sentences":[{"text":"Yeah.","start":762.305,"end":762.625,"sentiment":"neutral","sentiment_score":0.014314085245132446},{"text":"Is that the Wi Fi key?","start":762.625,"end":764.245,"sentiment":"neutral","sentiment_score":0.0017598463843266172},{"text":"Can we try okay.","start":770.545,"end":773.64,"sentiment":"neutral","sentiment_score":0.006329288240522146},{"text":"Can we try to use Admin also, the password?","start":773.96,"end":777.42004,"sentiment":"neutral","sentiment_score":0.03648020430571503},{"text":"Username Admin, then password is Admin as well.","start":778.28,"end":781.74,"sentiment":"neutral","sentiment_score":0.018169315066188574}],"sentiment":"neutral","sentiment_score":0.01870952413550445,"num_words":28,"start":762.305,"end":781.74},{"sentences":[{"text":"Yeah.","start":782.60004,"end":782.92004,"sentiment":"neutral","sentiment_score":0.03304009884595871},{"text":"Let's just try.","start":782.92004,"end":783.98004,"sentiment":"neutral","sentiment_score":0.01676671827832858},{"text":"Alright.","start":802.245,"end":802.745,"sentiment":"neutral","sentiment_score":-0.010157328099012377},{"text":"Mhmm.","start":802.96497,"end":803.28,"sentiment":"neutral","sentiment_score":-0.023252403363585472},{"text":"It's not working?","start":822.495,"end":823.555,"sentiment":"neutral","sentiment_score":-0.3134397367636363}],"sentiment":"neutral","sentiment_score":-0.09893207645250691,"num_words":9,"start":782.60004,"end":823.555},{"sentences":[{"text":"May I know what does it says?","start":826.575,"end":828.54,"sentiment":"neutral","sentiment_score":-0.170289261000497},{"text":"Is does it says error?","start":829.1,"end":830.69995,"sentiment":"neutral","sentiment_score":-0.14705454409122468},{"text":"Or Mhmm.","start":830.69995,"end":845.74506,"sentiment":"neutral","sentiment_score":-0.0652371421456337},{"text":"Mhmm.","start":849.04504,"end":849.54504,"sentiment":"neutral","sentiment_score":-0.12449682503938676},{"text":"Okay.","start":852.84503,"end":853.34503,"sentiment":"neutral","sentiment_score":0.03808963671326637}],"sentiment":"neutral","sentiment_score":-0.13401118875481188,"num_words":16,"start":826.575,"end":853.34503},{"sentences":[{"text":"Can we perform a full reset on the router?","start":854.205,"end":859.265,"sentiment":"neutral","sentiment_score":0.015425820524493853},{"text":"Yeah.","start":861.86,"end":862.18,"sentiment":"neutral","sentiment_score":0.009873773902654648},{"text":"On the yeah.","start":862.18,"end":864.98,"sentiment":"neutral","sentiment_score":0.030648534496625263},{"text":"On the back of the router, there's a small hole or a button labeled reset.","start":864.98,"end":869.24,"sentiment":"neutral","sentiment_score":0.007643225354452928},{"text":"Yeah.","start":870.02,"end":870.26,"sentiment":"neutral","sentiment_score":0.05137410759925842}],"sentiment":"neutral","sentiment_score":0.014023250001000947,"num_words":29,"start":854.205,"end":870.26},{"sentences":[{"text":"Please mhmm.","start":870.26,"end":871.8,"sentiment":"neutral","sentiment_score":0.0532152634114027},{"text":"Please press and hold that button for thirty seconds until the router starts.","start":873.845,"end":877.70496,"sentiment":"neutral","sentiment_score":0.07308013880482087},{"text":"Then let me know once the router lights are back on and stable.","start":880.56494,"end":884.105,"sentiment":"neutral","sentiment_score":0.25254585536626667},{"text":"Is the, like, airbag on unstable?","start":960.83997,"end":963.66,"sentiment":"neutral","sentiment_score":-0.057664818751315274},{"text":"Yeah.","start":968.92,"end":969.31995,"sentiment":"neutral","sentiment_score":-0.21919141709804535}],"sentiment":"neutral","sentiment_score":0.1078396606126002,"num_words":35,"start":870.26,"end":969.31995},{"sentences":[{"text":"Okay.","start":969.31995,"end":969.72,"sentiment":"neutral","sentiment_score":-0.05618666857481003},{"text":"Let's try to log in again.","start":969.72,"end":971.42,"sentiment":"neutral","sentiment_score":-0.058059556099275746},{"text":"Okay.","start":1012.04504,"end":1012.54504,"sentiment":"neutral","sentiment_score":0.032991692423820496},{"text":"Okay.","start":1014.525,"end":1014.93,"sentiment":"neutral","sentiment_score":0.06619779765605927},{"text":"Can we save that one instead or wrote that down for us to access again the router's interface if ever there's a technical issue?","start":1015.41,"end":1025.11,"sentiment":"neutral","sentiment_score":0.043131136956314244}],"sentiment":"neutral","sentiment_score":0.022114932480635063,"num_words":33,"start":969.31995,"end":1025.11},{"sentences":[{"text":"Yeah.","start":1028.665,"end":1029.165,"sentiment":"neutral","sentiment_score":0.07296719402074814},{"text":"Just save it.","start":1029.865,"end":1030.925,"sentiment":"neutral","sentiment_score":0.06870407238602638},{"text":"Mhmm.","start":1032.745,"end":1033.245,"sentiment":"neutral","sentiment_score":0.011661255732178688},{"text":"Are you able to log in now to the router's interface?","start":1035.705,"end":1042.3099,"sentiment":"neutral","sentiment_score":0.004987049043517221},{"text":"Okay.","start":1045.8099,"end":1046.3099,"sentiment":"neutral","sentiment_score":0.0818156898021698}],"sentiment":"neutral","sentiment_score":0.02514199389363913,"num_words":17,"start":1028.665,"end":1046.3099},{"sentences":[{"text":"Okay.","start":1047.41,"end":1047.8099,"sentiment":"neutral","sentiment_score":0.26993128657341003},{"text":"Awesome.","start":1047.8099,"end":1048.3099,"sentiment":"positive","sentiment_score":0.3681058287620544},{"text":"Now look for the p p p o e settings option, usually under Internet or w a n settings, One settings.","start":1048.85,"end":1057.085,"sentiment":"neutral","sentiment_score":0.0938852805466879},{"text":"Mhmm.","start":1064.505,"end":1064.585,"sentiment":"neutral","sentiment_score":0.027393754571676254},{"text":"Mhmm.","start":1064.585,"end":1065.085,"sentiment":"neutral","sentiment_score":0.03057781048119068}],"sentiment":"neutral","sentiment_score":0.1067039828747511,"num_words":25,"start":1047.41,"end":1065.085},{"sentences":[{"text":"Is there a connection type?","start":1082.49,"end":1084.425,"sentiment":"neutral","sentiment_score":0.0028795778751373293},{"text":"Connection type or PPPoE.","start":1103.81,"end":1105.51,"sentiment":"neutral","sentiment_score":0.0026491093449294567},{"text":"Yeah.","start":1159.59,"end":1160.09,"sentiment":"neutral","sentiment_score":0.08111114054918289},{"text":"Can you click the okay.","start":1161.03,"end":1167.77,"sentiment":"neutral","sentiment_score":0.04976594038307667},{"text":"Can you click the connection type?","start":1167.99,"end":1169.805,"sentiment":"neutral","sentiment_score":0.016608125374962885}],"sentiment":"neutral","sentiment_score":0.021646853403321335,"num_words":21,"start":1082.49,"end":1169.805},{"sentences":[{"text":"Okay.","start":1187.4501,"end":1187.9501,"sentiment":"neutral","sentiment_score":-0.04432746022939682},{"text":"It's just showing, but you cannot click that, the connection type.","start":1188.17,"end":1192.1901,"sentiment":"neutral","sentiment_score":-0.0561465248465538},{"text":"Mhmm.","start":1196.81,"end":1197.31,"sentiment":"neutral","sentiment_score":0.014630711637437344},{"text":"May I know what router are are you using?","start":1197.945,"end":1201.005,"sentiment":"neutral","sentiment_score":0.020906202909019258},{"text":"The make and model.","start":1202.825,"end":1204.125,"sentiment":"neutral","sentiment_score":0.03370459331199527}],"sentiment":"neutral","sentiment_score":-0.012474397018265266,"num_words":26,"start":1187.4501,"end":1204.125},{"sentences":[{"text":"Chip Link.","start":1205.625,"end":1206.445,"sentiment":"neutral","sentiment_score":0.0623193085193634},{"text":"Mhmm.","start":1206.505,"end":1207.005,"sentiment":"neutral","sentiment_score":0.01939884014427662},{"text":"Mhmm.","start":1209.385,"end":1209.885,"sentiment":"neutral","sentiment_score":0.028987493366003036},{"text":"Four two zero.","start":1212.73,"end":1213.5299,"sentiment":"neutral","sentiment_score":0.018962933061023552},{"text":"Mhmm.","start":1213.5299,"end":1214.0299,"sentiment":"neutral","sentiment_score":0.0198823269456625}],"sentiment":"neutral","sentiment_score":0.031224509584717453,"num_words":8,"start":1205.625,"end":1214.0299},{"sentences":[{"text":"Mhmm.","start":1223.45,"end":1223.69,"sentiment":"neutral","sentiment_score":-0.005426604300737381},{"text":"Sorry?","start":1223.69,"end":1224.19,"sentiment":"neutral","sentiment_score":-0.05594708025455475},{"text":"Can you spell that again, please?","start":1224.57,"end":1225.995,"sentiment":"neutral","sentiment_score":-0.05112132367988428},{"text":"Mhmm.","start":1229.515,"end":1230.015,"sentiment":"neutral","sentiment_score":0.004630241077393293},{"text":"D g g two b.","start":1235.355,"end":1237.375,"sentiment":"neutral","sentiment_score":0.016539577580988406}],"sentiment":"neutral","sentiment_score":-0.020055249832304462,"num_words":14,"start":1223.45,"end":1237.375},{"sentences":[{"text":"Okay.","start":1247.5901,"end":1248.0901,"sentiment":"neutral","sentiment_score":0.03230709210038185},{"text":"Mhmm.","start":1251.27,"end":1251.77,"sentiment":"neutral","sentiment_score":0.012665124610066414},{"text":"Does it says Wi Fi six router or Wi Fi dual band router?","start":1252.39,"end":1256.845,"sentiment":"neutral","sentiment_score":0.007195585049115694},{"text":"Wi Fi six modem router with VoIP.","start":1265.7849,"end":1274.4501,"sentiment":"neutral","sentiment_score":0.022395161911845207},{"text":"Okay.","start":1274.75,"end":1275.25,"sentiment":"neutral","sentiment_score":0.02551610767841339}],"sentiment":"neutral","sentiment_score":0.013947698409142702,"num_words":23,"start":1247.5901,"end":1275.25},{"sentences":[{"text":"Hang on.","start":1276.43,"end":1276.8301,"sentiment":"neutral","sentiment_score":0.010535555891692638},{"text":"Let me just check the router.","start":1276.8301,"end":1278.4501,"sentiment":"neutral","sentiment_score":0.01873150250564019},{"text":"Hello?","start":1339.075,"end":1339.575,"sentiment":"neutral","sentiment_score":0.04652611166238785},{"text":"Yes.","start":1341.475,"end":1341.975,"sentiment":"neutral","sentiment_score":0.12705352902412417},{"text":"Thank you for waiting.","start":1342.0349,"end":1343.255,"sentiment":"neutral","sentiment_score":0.27123478800058365}],"sentiment":"neutral","sentiment_score":0.09942706567900521,"num_words":14,"start":1276.43,"end":1343.255},{"sentences":[{"text":"So after checking the router, unfortunately, the router is not compatible with your current service requirements, which is the Linham Networks.","start":1343.715,"end":1354.8301,"sentiment":"negative","sentiment_score":-0.40752717426845003},{"text":"So to yeah.","start":1355.53,"end":1356.81,"sentiment":"neutral","sentiment_score":-0.12415594359238942},{"text":"To ensure a stable connection and full compatibility with our network, you will need to use a compatible router that meets the specification for your service type.","start":1356.81,"end":1366.27,"sentiment":"neutral","sentiment_score":-0.03897587499684758},{"text":"So on my email, I already mentioned some compatible models, which is compatible with OpticFiber upgrade connection that we can authenticate or connect successfully using the PPPoE username and password that I provided you as well via email.","start":1367.625,"end":1389.2599,"sentiment":"neutral","sentiment_score":0.3280818240815087},{"text":"So, yeah, for us to establish the VDSL model is will not gonna work with the Linham network.","start":1390.44,"end":1398.5751,"sentiment":"negative","sentiment_score":-0.3573668789532449}],"sentiment":"neutral","sentiment_score":-0.036900762816734406,"num_words":107,"start":1343.715,"end":1398.5751},{"sentences":[{"text":"Yeah.","start":1398.9551,"end":1399.4551,"sentiment":"neutral","sentiment_score":-0.021339381113648415},{"text":"So the like, for example, the a x 3,000 dual band Wi Fi six router, it has a authentic PPPoE authentication, which we need for us to establish a connection with the router.","start":1406.68,"end":1422.675,"sentiment":"neutral","sentiment_score":0.08678309833913138},{"text":"Yeah.","start":1424.255,"end":1424.5751,"sentiment":"neutral","sentiment_score":0.06354451179504395},{"text":"That's my yes.","start":1424.5751,"end":1425.7151,"sentiment":"neutral","sentiment_score":0.04451926611363888},{"text":"Hang on.","start":1431.69,"end":1432.17,"sentiment":"neutral","sentiment_score":0.033767370507121086}],"sentiment":"neutral","sentiment_score":0.07767849788069725,"num_words":40,"start":1398.9551,"end":1432.17},{"sentences":[{"text":"Let me just confirm.","start":1432.17,"end":1433.39,"sentiment":"neutral","sentiment_score":0.04991579707711935},{"text":"Yes.","start":1436.09,"end":1436.57,"sentiment":"neutral","sentiment_score":0.1219683438539505},{"text":"So for the route for the Linham networks, we only have one router available, which is the Ertel Gaming k seven Wi Fi six plus dual band.","start":1436.57,"end":1447.265,"sentiment":"neutral","sentiment_score":0.09964923698593069},{"text":"It's $219.95.","start":1447.885,"end":1450.625,"sentiment":"neutral","sentiment_score":0.07483834773302078},{"text":"Okay.","start":1465.23,"end":1465.71,"sentiment":"neutral","sentiment_score":0.1495349109172821}],"sentiment":"neutral","sentiment_score":0.09461064391902514,"num_words":35,"start":1432.17,"end":1465.71},{"sentences":[{"text":"Sure.","start":1465.71,"end":1466.03,"sentiment":"neutral","sentiment_score":0.24703136086463928},{"text":"I'll send you this order out there.","start":1466.03,"end":1468.05,"sentiment":"neutral","sentiment_score":0.2904925452811377},{"text":"Yep.","start":1469.39,"end":1469.87,"sentiment":"neutral","sentiment_score":0.19130420684814453},{"text":"Mhmm.","start":1469.87,"end":1470.37,"sentiment":"neutral","sentiment_score":0.08329278975725174},{"text":"Yeah.","start":1482.365,"end":1482.865,"sentiment":"neutral","sentiment_score":0.15966561436653137}],"sentiment":"neutral","sentiment_score":0.2467947080731392,"num_words":11,"start":1465.71,"end":1482.865},{"sentences":[{"text":"We can guide you via phone, but since the router is already preconfigured, you just need to connect it to the box which you did with that router.","start":1483.325,"end":1495.24,"sentiment":"neutral","sentiment_score":0.21169761355434144},{"text":"You connect it to the NTT box, the box on your wall.","start":1495.3,"end":1499.0,"sentiment":"neutral","sentiment_score":0.20316785449783006},{"text":"Then just turn it on and should be working.","start":1499.535,"end":1502.515,"sentiment":"neutral","sentiment_score":0.2540229492717319},{"text":"Wait.","start":1502.5751,"end":1502.895,"sentiment":"neutral","sentiment_score":0.09830960631370544},{"text":"Let's just, like, wait a few minutes for the connection to establish, then that's it.","start":1502.895,"end":1508.7351,"sentiment":"neutral","sentiment_score":0.16445041646560032}],"sentiment":"neutral","sentiment_score":0.20333568969598184,"num_words":65,"start":1483.325,"end":1508.7351},{"sentences":[{"text":"No need for us to, log in to the router's interface anymore since we already configure it.","start":1508.7351,"end":1515.16,"sentiment":"neutral","sentiment_score":0.09249457979903501},{"text":"Unlike if you'll be going to buy outside, you'll be the one who will configure.","start":1515.78,"end":1523.4801,"sentiment":"neutral","sentiment_score":0.12444881163537502},{"text":"Yeah.","start":1532.045,"end":1532.545,"sentiment":"neutral","sentiment_score":0.007945925928652287},{"text":"If you're going to decide to buy outside store, yeah, We just need to follow this instruction for us to connect to the Linham networks.","start":1533.0851,"end":1545.78,"sentiment":"neutral","sentiment_score":0.035998996868729594},{"text":"Mhmm.","start":1548.24,"end":1548.74,"sentiment":"neutral","sentiment_score":0.08257774263620377}],"sentiment":"neutral","sentiment_score":0.07507862070164943,"num_words":59,"start":1508.7351,"end":1548.74},{"sentences":[{"text":"Okay.","start":1551.92,"end":1552.245,"sentiment":"neutral","sentiment_score":0.1085307076573372},{"text":"Mhmm.","start":1554.885,"end":1555.385,"sentiment":"neutral","sentiment_score":0.09663474559783936},{"text":"Okay then.","start":1555.6849,"end":1556.405,"sentiment":"neutral","sentiment_score":0.12004286423325539},{"text":"And I think I also send you also the compatible router here in the email.","start":1556.405,"end":1564.505,"sentiment":"neutral","sentiment_score":0.1344819297393163},{"text":"Yeah.","start":1564.565,"end":1565.065,"sentiment":"neutral","sentiment_score":0.06062588095664978}],"sentiment":"neutral","sentiment_score":0.1261553004384041,"num_words":20,"start":1551.92,"end":1565.065},{"sentences":[{"text":"Yeah.","start":1567.24,"end":1567.74,"sentiment":"neutral","sentiment_score":0.04992232471704483},{"text":"Mhmm.","start":1571.88,"end":1572.38,"sentiment":"neutral","sentiment_score":0.03231164440512657},{"text":"The email subject is setting Internet service to your router.","start":1574.12,"end":1578.045,"sentiment":"neutral","sentiment_score":0.036282931081950666},{"text":"I sent it to, yeah, a m u underscore gstar21@yahoo.com.","start":1587.165,"end":1594.62,"sentiment":"neutral","sentiment_score":0.030441469699144363},{"text":"Okay.","start":1602.04,"end":1602.54,"sentiment":"neutral","sentiment_score":-0.17212635278701782}],"sentiment":"neutral","sentiment_score":0.025102244528091473,"num_words":23,"start":1567.24,"end":1602.54},{"sentences":[{"text":"I think I sent it to you May 28, or I'll just resend it again today.","start":1603.1849,"end":1610.245,"sentiment":"neutral","sentiment_score":-0.0418627061881125},{"text":"Yeah.","start":1611.9049,"end":1612.385,"sentiment":"neutral","sentiment_score":0.09367133677005768},{"text":"And upon checking the your order, I think you also ordered the p g, like a landline phone.","start":1612.385,"end":1621.85,"sentiment":"neutral","sentiment_score":0.06787535900043117},{"text":"Yeah.","start":1624.63,"end":1625.13,"sentiment":"neutral","sentiment_score":0.0973426103591919},{"text":"Hang on.","start":1626.07,"end":1626.63,"sentiment":"neutral","sentiment_score":0.09067894145846367}],"sentiment":"neutral","sentiment_score":0.024324341922214155,"num_words":38,"start":1603.1849,"end":1626.63},{"sentences":[{"text":"Let me just check.","start":1626.63,"end":1627.77,"sentiment":"neutral","sentiment_score":0.10967100411653519},{"text":"So for that, we also want to clarify a few details regarding that service as this applies to the VoIP line.","start":1634.8151,"end":1642.835,"sentiment":"neutral","sentiment_score":0.15813675061577842},{"text":"Just wanted to confirm whether you would like to proceed with a new phone number or if you would prefer to port over your existing number to us.","start":1644.17,"end":1652.91,"sentiment":"neutral","sentiment_score":0.1185352046574865},{"text":"Yeah.","start":1655.85,"end":1656.225,"sentiment":"neutral","sentiment_score":0.1529250144958496},{"text":"Because once the VoIP line is activated, we can arrange for calls to be diverted to your mobile number if preferred.","start":1656.3049,"end":1663.765,"sentiment":"neutral","sentiment_score":0.17029141634702682}],"sentiment":"neutral","sentiment_score":0.14410115023454032,"num_words":75,"start":1626.63,"end":1663.765},{"sentences":[{"text":"Alternatively, we can also provide a VoIP handset if you would like to use the service with the physical phone.","start":1664.3049,"end":1672.5701,"sentiment":"neutral","sentiment_score":0.17001235485076904},{"text":"Yeah.","start":1675.27,"end":1675.77,"sentiment":"neutral","sentiment_score":0.10700023174285889},{"text":"And is this PAG will be used for residential or business purposes?","start":1676.2301,"end":1682.0901,"sentiment":"neutral","sentiment_score":0.0880732446288069},{"text":"Okay.","start":1687.8049,"end":1688.205,"sentiment":"neutral","sentiment_score":0.07229198515415192},{"text":"I see.","start":1688.205,"end":1688.7849,"sentiment":"neutral","sentiment_score":0.040849169716238976}],"sentiment":"neutral","sentiment_score":0.13105879413584867,"num_words":36,"start":1664.3049,"end":1688.7849},{"sentences":[{"text":"So will you be needing a VoIP handset for it?","start":1688.845,"end":1693.1849,"sentiment":"neutral","sentiment_score":0.0302210696041584},{"text":"A physical phone?","start":1693.485,"end":1694.705,"sentiment":"neutral","sentiment_score":-0.0006317496299743652},{"text":"Yes.","start":1697.005,"end":1697.4,"sentiment":"neutral","sentiment_score":0.1670043021440506},{"text":"Because we do offer handset also, which is if ever it's that's already preconfigured as well, you just need to connect it to the box there.","start":1697.56,"end":1710.455,"sentiment":"neutral","sentiment_score":0.14522801167689836},{"text":"It should be working fine then.","start":1710.595,"end":1712.455,"sentiment":"positive","sentiment_score":0.3934945712486903}],"sentiment":"neutral","sentiment_score":0.14356990174754805,"num_words":46,"start":1688.845,"end":1712.455},{"sentences":[{"text":"Mhmm.","start":1713.875,"end":1714.375,"sentiment":"neutral","sentiment_score":0.06567621976137161},{"text":"Yeah.","start":1718.995,"end":1719.495,"sentiment":"neutral","sentiment_score":0.12992337346076965},{"text":"We can you can purchase one from us.","start":1719.715,"end":1721.875,"sentiment":"neutral","sentiment_score":0.1805509440600872},{"text":"But about the prices, just confirm it first with our back end team because I'm not sure about the price of the VoIP handset.","start":1721.875,"end":1731.51,"sentiment":"neutral","sentiment_score":0.01660845537359516},{"text":"Yeah.","start":1733.89,"end":1734.39,"sentiment":"neutral","sentiment_score":0.060612279921770096}],"sentiment":"neutral","sentiment_score":0.0599777815597398,"num_words":35,"start":1713.875,"end":1734.39},{"sentences":[{"text":"Yeah.","start":1739.405,"end":1739.725,"sentiment":"neutral","sentiment_score":0.033804379403591156},{"text":"Okay.","start":1739.725,"end":1740.225,"sentiment":"neutral","sentiment_score":0.04470791295170784},{"text":"Sure.","start":1740.285,"end":1740.785,"sentiment":"neutral","sentiment_score":0.07016371190547943},{"text":"I'll send you again the Sorry?","start":1741.645,"end":1747.825,"sentiment":"neutral","sentiment_score":-0.009682928522427877},{"text":"Mhmm.","start":1747.965,"end":1748.465,"sentiment":"neutral","sentiment_score":-0.07635021209716797}],"sentiment":"neutral","sentiment_score":0.0014228221029043198,"num_words":10,"start":1739.405,"end":1748.465},{"sentences":[{"text":"I can hang on.","start":1751.245,"end":1752.465,"sentiment":"neutral","sentiment_score":-0.14511816576123238},{"text":"Let me just resend it.","start":1754.24,"end":1755.86,"sentiment":"neutral","sentiment_score":-0.10660503953695297},{"text":"Okay.","start":1765.2,"end":1765.695,"sentiment":"neutral","sentiment_score":-0.05492112785577774},{"text":"Okay.","start":1794.475,"end":1794.975,"sentiment":"neutral","sentiment_score":0.004817824810743332},{"text":"Hang on.","start":1795.995,"end":1796.895,"sentiment":"neutral","sentiment_score":-0.016763074323534966}],"sentiment":"neutral","sentiment_score":-0.09208671634013836,"num_words":13,"start":1751.245,"end":1796.895},{"sentences":[{"text":"Let me try to send it again.","start":1798.635,"end":1800.735,"sentiment":"neutral","sentiment_score":-0.0034328818853412357},{"text":"Hello?","start":1900.475,"end":1900.975,"sentiment":"neutral","sentiment_score":0.009759463369846344},{"text":"Yes.","start":1901.355,"end":1901.595,"sentiment":"neutral","sentiment_score":0.035976339131593704},{"text":"Hello.","start":1901.595,"end":1902.095,"sentiment":"neutral","sentiment_score":0.02416278049349785},{"text":"Yes.","start":1902.715,"end":1903.215,"sentiment":"neutral","sentiment_score":0.0441913940012455}],"sentiment":"neutral","sentiment_score":0.008187254890799522,"num_words":11,"start":1798.635,"end":1903.215},{"sentences":[{"text":"So I resent again the email.","start":1903.4349,"end":1905.595,"sentiment":"neutral","sentiment_score":0.0332972826436162},{"text":"Have you received it?","start":1905.595,"end":1906.975,"sentiment":"neutral","sentiment_score":0.02194031234830618},{"text":"Sure.","start":1909.115,"end":1909.615,"sentiment":"neutral","sentiment_score":0.09159611165523528},{"text":"And I'll send you another one regarding the pager service.","start":1929.4551,"end":1933.155,"sentiment":"neutral","sentiment_score":0.08833445012569427},{"text":"Mhmm.","start":1935.8551,"end":1936.3551,"sentiment":"neutral","sentiment_score":0.06546957790851593}],"sentiment":"neutral","sentiment_score":0.06036159709434618,"num_words":22,"start":1903.4349,"end":1936.3551},{"sentences":[{"text":"Okay.","start":1963.9651,"end":1964.4651,"sentiment":"neutral","sentiment_score":0.13604973256587982},{"text":"Nice.","start":1965.0851,"end":1965.5851,"sentiment":"neutral","sentiment_score":0.3127090632915497},{"text":"So, yeah, so regarding the router, we'll wait for your confirmation.","start":1966.125,"end":1970.4651,"sentiment":"neutral","sentiment_score":0.15464714779095215},{"text":"Can you confirm it within this day if you're going to purchase outside or from Airtel?","start":1971.58,"end":1979.2,"sentiment":"neutral","sentiment_score":0.07837470876984298},{"text":"Mhmm.","start":1983.2599,"end":1983.7599,"sentiment":"neutral","sentiment_score":0.06065475940704346}],"sentiment":"neutral","sentiment_score":0.11548425070941448,"num_words":30,"start":1963.9651,"end":1983.7599},{"sentences":[{"text":"Yeah.","start":1984.2999,"end":1984.7999,"sentiment":"neutral","sentiment_score":0.06521587073802948},{"text":"So that if ever you'll be getting one from us, I'll inform our accounts department regarding it for them to send you an invoice.","start":1984.8949,"end":1993.955,"sentiment":"neutral","sentiment_score":0.084551683627069},{"text":"Then once that invoice is settled, we'll then send you the router.","start":1994.495,"end":1998.2749,"sentiment":"neutral","sentiment_score":0.10445422182480495},{"text":"If ever.","start":2000.63,"end":2001.45,"sentiment":"neutral","sentiment_score":0.08513988554477692},{"text":"Mhmm.","start":2001.51,"end":2001.99,"sentiment":"neutral","sentiment_score":0.016259847208857536}],"sentiment":"neutral","sentiment_score":0.0883611639495939,"num_words":40,"start":1984.2999,"end":2001.99},{"sentences":[{"text":"Yeah.","start":2001.99,"end":2002.39,"sentiment":"neutral","sentiment_score":0.059840865433216095},{"text":"Just mhmm.","start":2002.39,"end":2006.01,"sentiment":"neutral","sentiment_score":0.020741336047649384},{"text":"Yeah.","start":2006.39,"end":2006.87,"sentiment":"neutral","sentiment_score":0.10268155485391615},{"text":"You can give us a callback or just response to my email.","start":2006.87,"end":2010.25,"sentiment":"neutral","sentiment_score":0.043961532724400364},{"text":"Okay.","start":2012.6489,"end":2013.1289,"sentiment":"neutral","sentiment_score":0.20247948169708252}],"sentiment":"neutral","sentiment_score":0.05494252745719517,"num_words":17,"start":2001.99,"end":2013.1289},{"sentences":[{"text":"Thank you.","start":2013.1289,"end":2013.8489,"sentiment":"positive","sentiment_score":0.6737556159496307},{"text":"Bye for now.","start":2013.8489,"end":2014.7489,"sentiment":"positive","sentiment_score":0.406703919172287}],"sentiment":"positive","sentiment_score":0.5135245978832245,"num_words":5,"start":2013.1289,"end":2014.7489}]}}]},{"alternatives":[{"transcript":"Hi, Maureen. Good afternoon. We just we just purchased a Internet, and I need your assistance to connect my modem, my router. Yes. Yes. You're Sujata, s u j I t a. Give me a g h I m I r e. G h I m I m I r e. Yeah. Yes. Okay. So the phone number is 0416 four seven six sorry. Again, 0416 474 474 416. Yeah. Yes, sir. Yes. Mhmm. Yeah. Yes. It's connected, actually. So there is there is a white box. It's at LAN and yeah. On the wall. And from z e one, I have put the yellow cable into the router. Yeah. It's w a n. Yeah. So other n is z e one. Yeah. Yeah. What is that blog box meaning? Right. It's a white one, and the company is a d t r a n, Aetran. Yeah. No. It's just so we have one, like, TP Link OMADA. This is a black one. Okay? And from here, there is a white cable going into the the white box, Etran. This one is connected in z e four. Yeah. In the white box, there is there is, yeah, blinking. Yeah. There's lights. One, two, three, four lights blinking on. Yeah. The one that you provided, meaning? No. No. Actually, this this router belongs to us. We already have the router from the TP Link. So, yeah, we would like to connect the TP Link into the system. Yeah. No. No. No. This is from TP Link. Yeah. Yeah. Yeah. Yeah. I did. And then you send me the username and the password. Yeah. That one. Right? Yeah. Yeah. Yeah. Yeah. No. Yes. So it's connected, but it says there's no Internet. Mhmm. It's a a laptop. Yeah. Uh-huh. Yep. It's yeah. One six eight. Yeah. Yeah. I'm there. So I have already connected, and I'm on the network network map base. Yeah. Mhmm. So in the Internet. Right? On the router? Just a second. Yeah. It's there. Wait. Uh-huh. Okay. So it just has the password PIN, and it has the SSID Wi Fi. No. There's not username, but it just, what do you call? They just have, like, Wi Fi password or PIN, and the next one is SSID. Yeah. Or do you want me to use the previous sorry. Or you want me to use the previous what do you call this? A second. I have the picture here. A second. Give me a second. Mhmm. Don't have the username. Just have the password. Yeah. Just a second. So in the username, should I put the item one or the previous one? So it will it this will be with the TP Link, right, at tp link dot a u or what? Mhmm. No. You don't have. Does have password and SSID? Okay. So so on the back, it says it says the model and model and then power. Okay. And then definite access and the definite password. Okay. It's sorry. It's a default access and default password. Okay. So the default password is Admin, which I already, like, put in. Yeah. And then they have Wi Fi password or PIN, and they have SSID. Yeah. Yeah. Admin. Yes. And the password is I have not. So let me enter. Okay. Just wait. It's 4. Mhmm. It's not working. So I just put the username as admin. And the password I put 84452085, which is on the back of the router. Just a second. It's a Wi Fi password. That's PIN. Yeah. Okay. Okay. Yeah. Mhmm. So I it's so I just save it, but nothing nothing here. Just a second. Mhmm. Nothing. No. So I I so so okay. So so in the Internet section, there is basic. And under under basic, we have Internet Internet connection setup where they have username and password. So I thought in this username, I need to put the username that you provided us. Okay? And and I tried to put this admin and save it, but yeah. Mhmm. That's all. Mhmm. Yeah. Sure. Let me grab the PIN. Yeah. Yeah. Just a second. Yeah. Yeah. Let me do it. Okay. Okay. Yeah. It's reached up now, and it's. Yes. Yes. Let me put this 19 2. Okay? But it's not working still. Okay. There it is. The username is t p z underscore a c s at t p z a x s. So it's already there, username and password. Okay. So you want me to save this. Right? Okay. Yeah. Yeah. It said there. Log in to where? Actually, I'm already in the routing interface. Yeah. Okay. Just a second. So let me go to the Internet and advance. Okay. So what I can see here is there's four options. One is Internet, wireless, LAN, and performance. Okay. So where where would so where you want me to go? Where is it? Okay. So let's start from the beginning. Okay? So I'm on the network map page here, and it has two options. One is basic and another is advanced. So in the network map, under basic, we I can see here the logo of Internet and and and there's a long, like, arrow and there's main AP. So above that main AP, I can see 2.4 GHz and five d. Okay? So under that, we have wireless clients, wired client phone and USB disk. Okay? And below that, there is topology, device name, IP address, MAC address, connection type, signal strength is all blank. Yeah. And above that paper mhmm. Above that, it is add mesh device. Yeah. That's all. Connection. Actually, I I can't I mean, it's in the box. So I can type there. I can click there. Sorry. Yeah. Reference. Mhmm. Yeah. Yeah. Yeah. Correct. So this connection type is in the in the table. Is it the model is v v x, x for x Man, and Number 420, and then DashZZForGammaNumber2VVictor. Yeah. So it's v x 420 and then ZZ2VVForVictor. Yeah. ZFor yeah. ZForGunner and Number2 and V is Victor. Z2V. Yeah. This is the model. Mhmm. Wi Fi six modem router with VoIP. Yeah. VoIP. Yeah. Mhmm. Okay. Mhmm. Mhmm. Mhmm. Mhmm. Okay. What so what's the difference between this one and the one you are explaining? Got it. So if I purchased a router from you guys, what will be the price? Okay. Okay. Can you please send the type of router we need in the email? And then we will think and we will let you know. In the email, yes, please. And so if if we purchase a router from you, will you send the technician to set up all or we need to do by phone? How it works? Yeah. That will be faster because, you know, I can do it just right away. Right? I'll just go to the JV Hi Fi or just buy one and just connect it. Yeah. Okay. Okay. We'll we'll think about it, and then we will let you know. Yeah. If if in yeah. Yeah. Okay. Just let me Just a second. Let me check my email. Mhmm. Mhmm. So you send that in sujata dot gimire or a m u underscore g star with Gmail? A m u underscore gista. Yeah. Okay. Okay. No. I have not received any emails. Not yet. Yes. Please resend it. Mhmm. Yes. How it works and how to set up. Yep. New phone number. This one would be for business purpose. What is Yes. Yes. Yes. Yeah. That one. Mhmm. Mhmm. It's just yeah. And the phone, you guys so we can purchase from you guys or we can purchase outside, like mhmm. Okay. So let's let let me fix the Internet first, and then we'll come on that one later. Is it okay? So the I haven't received the email yet. Okay. I have not received your email yet. Did you resent? Yeah. Your last name, what happened? So in your last email, we just received the welcome welcome to Airtel one and with the username and password. We have not received the in detail information regarding the router or modem. Yep. Yeah. Mhmm. Hello? Yes. Mhmm. Mhmm. Just a second. Yeah. You will receive the email. Yes. Yes. Uh-huh. Yes, please. Yeah. Yeah. We also received that email as well. Yep. Mhmm. Uh-huh. Yeah. Mhmm. Mhmm. Okay. I will let you know. Okay? Mhmm. Okay. We will let you know on that. Yeah. Yeah. Let let let let us do our research first and then yeah. Okay. Sure. Sure. Thank you. Bye 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Maureen. Good afternoon. We just we just purchased a Internet, and I need your assistance to connect my modem, my router. Yes. Yes.\n\nYou're Sujata, s u j I t a. Give me a g h I m I r e. G h I m I m I r e. Yeah. Yes.\n\nOkay. So the phone number is 0416 four seven six sorry. Again, 0416 474 474 416. Yeah. Yes, sir.\n\nYes. Mhmm. Yeah. Yes. It's connected, actually.\n\nSo there is there is a white box. It's at LAN and yeah. On the wall. And from z e one, I have put the yellow cable into the router. Yeah.\n\nIt's w a n. Yeah. So other n is z e one. Yeah. Yeah.\n\nWhat is that blog box meaning? Right. It's a white one, and the company is a d t r a n, Aetran. Yeah. No.\n\nIt's just so we have one, like, TP Link OMADA. This is a black one. Okay? And from here, there is a white cable going into the the white box, Etran. This one is connected in z e four.\n\nYeah. In the white box, there is there is, yeah, blinking. Yeah. There's lights. One, two, three, four lights blinking on.\n\nYeah. The one that you provided, meaning? No. No. Actually, this this router belongs to us.\n\nWe already have the router from the TP Link. So, yeah, we would like to connect the TP Link into the system. Yeah. No. No.\n\nNo. This is from TP Link. Yeah. Yeah. Yeah.\n\nYeah. I did. And then you send me the username and the password. Yeah. That one.\n\nRight? Yeah. Yeah. Yeah. Yeah.\n\nNo. Yes. So it's connected, but it says there's no Internet. Mhmm. It's a a laptop.\n\nYeah. Uh-huh. Yep. It's yeah. One six eight.\n\nYeah. Yeah. I'm there. So I have already connected, and I'm on the network network map base. Yeah.\n\nMhmm. So in the Internet. Right? On the router? Just a second.\n\nYeah. It's there. Wait. Uh-huh. Okay.\n\nSo it just has the password PIN, and it has the SSID Wi Fi. No. There's not username, but it just, what do you call? They just have, like, Wi Fi password or PIN, and the next one is SSID. Yeah.\n\nOr do you want me to use the previous sorry. Or you want me to use the previous what do you call this? A second. I have the picture here. A second.\n\nGive me a second. Mhmm. Don't have the username. Just have the password. Yeah.\n\nJust a second. So in the username, should I put the item one or the previous one? So it will it this will be with the TP Link, right, at tp link dot a u or what? Mhmm. No.\n\nYou don't have. Does have password and SSID? Okay. So so on the back, it says it says the model and model and then power. Okay.\n\nAnd then definite access and the definite password. Okay. It's sorry. It's a default access and default password. Okay.\n\nSo the default password is Admin, which I already, like, put in. Yeah. And then they have Wi Fi password or PIN, and they have SSID. Yeah. Yeah.\n\nAdmin. Yes. And the password is I have not. So let me enter. Okay.\n\nJust wait. It's 4. Mhmm. It's not working. So I just put the username as admin.\n\nAnd the password I put 84452085, which is on the back of the router. Just a second. It's a Wi Fi password. That's PIN. Yeah.\n\nOkay. Okay. Yeah. Mhmm. So I it's so I just save it, but nothing nothing here.\n\nJust a second. Mhmm. Nothing. No. So I I so so okay.\n\nSo so in the Internet section, there is basic. And under under basic, we have Internet Internet connection setup where they have username and password. So I thought in this username, I need to put the username that you provided us. Okay? And and I tried to put this admin and save it, but yeah.\n\nMhmm. That's all. Mhmm. Yeah. Sure.\n\nLet me grab the PIN. Yeah. Yeah. Just a second. Yeah.\n\nYeah. Let me do it. Okay. Okay. Yeah.\n\nIt's reached up now, and it's. Yes. Yes. Let me put this 19 2. Okay?\n\nBut it's not working still. Okay. There it is. The username is t p z underscore a c s at t p z a x s. So it's already there, username and password.\n\nOkay. So you want me to save this. Right? Okay. Yeah.\n\nYeah. It said there. Log in to where? Actually, I'm already in the routing interface. Yeah.\n\nOkay. Just a second. So let me go to the Internet and advance. Okay. So what I can see here is there's four options.\n\nOne is Internet, wireless, LAN, and performance. Okay. So where where would so where you want me to go? Where is it? Okay.\n\nSo let's start from the beginning. Okay? So I'm on the network map page here, and it has two options. One is basic and another is advanced. So in the network map, under basic, we I can see here the logo of Internet and and and there's a long, like, arrow and there's main AP.\n\nSo above that main AP, I can see 2.4 GHz and five d. Okay? So under that, we have wireless clients, wired client phone and USB disk. Okay? And below that, there is topology, device name, IP address, MAC address, connection type, signal strength is all blank.\n\nYeah. And above that paper mhmm. Above that, it is add mesh device. Yeah. That's all.\n\nConnection. Actually, I I can't I mean, it's in the box. So I can type there. I can click there. Sorry.\n\nYeah. Reference. Mhmm. Yeah. Yeah.\n\nYeah. Correct. So this connection type is in the in the table. Is it the model is v v x, x for x Man, and Number 420, and then DashZZForGammaNumber2VVictor. Yeah.\n\nSo it's v x 420 and then ZZ2VVForVictor. Yeah. ZFor yeah. ZForGunner and Number2 and V is Victor. Z2V.\n\nYeah. This is the model. Mhmm. Wi Fi six modem router with VoIP. Yeah.\n\nVoIP. Yeah. Mhmm. Okay. Mhmm.\n\nMhmm. Mhmm. Mhmm. Okay. What so what's the difference between this one and the one you are explaining?\n\nGot it. So if I purchased a router from you guys, what will be the price? Okay. Okay. Can you please send the type of router we need in the email?\n\nAnd then we will think and we will let you know. In the email, yes, please. And so if if we purchase a router from you, will you send the technician to set up all or we need to do by phone? How it works? Yeah.\n\nThat will be faster because, you know, I can do it just right away. Right? I'll just go to the JV Hi Fi or just buy one and just connect it. Yeah. Okay.\n\nOkay. We'll we'll think about it, and then we will let you know. Yeah. If if in yeah. Yeah.\n\nOkay. Just let me Just a second. Let me check my email. Mhmm. Mhmm.\n\nSo you send that in sujata dot gimire or a m u underscore g star with Gmail? A m u underscore gista. Yeah. Okay. Okay.\n\nNo. I have not received any emails. Not yet. Yes. Please resend it.\n\nMhmm. Yes. How it works and how to set up. Yep. New phone number.\n\nThis one would be for business purpose. What is Yes. Yes. Yes. Yeah.\n\nThat one. Mhmm. Mhmm. It's just yeah. And the phone, you guys so we can purchase from you guys or we can purchase outside, like mhmm.\n\nOkay. So let's let let me fix the Internet first, and then we'll come on that one later. Is it okay? So the I haven't received the email yet. Okay.\n\nI have not received your email yet. Did you resent? Yeah. Your last name, what happened? So in your last email, we just received the welcome welcome to Airtel one and with the username and password.\n\nWe have not received the in detail information regarding the router or modem. Yep. Yeah. Mhmm. Hello?\n\nYes. Mhmm. Mhmm. Just a second. Yeah.\n\nYou will receive the email. Yes. Yes. Uh-huh. Yes, please.\n\nYeah. Yeah. We also received that email as well. Yep. Mhmm.\n\nUh-huh. Yeah. Mhmm. Mhmm. Okay.\n\nI will let you know. Okay? Mhmm. Okay. We will let you know on that.\n\nYeah. Yeah. Let let let let us do our research first and then yeah. Okay. Sure.\n\nSure. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, Maureen.","start":8.48,"end":9.12,"sentiment":"neutral","sentiment_score":0.19746652245521545},{"text":"Good afternoon.","start":9.12,"end":9.78,"sentiment":"positive","sentiment_score":0.42257948219776154},{"text":"We just we just purchased a Internet, and I need your assistance to connect my modem, my router.","start":10.96,"end":20.305,"sentiment":"neutral","sentiment_score":0.1884556586543719},{"text":"Yes.","start":20.445,"end":20.945,"sentiment":"neutral","sentiment_score":0.06602714210748672},{"text":"Yes.","start":25.884998,"end":26.205,"sentiment":"neutral","sentiment_score":0.040675316005945206}],"sentiment":"neutral","sentiment_score":0.19745818013325334,"num_words":24,"start":8.48,"end":26.205},{"sentences":[{"text":"You're Sujata, s u j I t a.","start":26.205,"end":29.744999,"sentiment":"neutral","sentiment_score":0.030890604481101036},{"text":"Give me a g h I m I r 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basic.","start":831.07,"end":833.79004,"sentiment":"neutral","sentiment_score":-0.03432871918711397},{"text":"And under under basic, we have Internet Internet connection setup where they have username and password.","start":833.79004,"end":839.275,"sentiment":"neutral","sentiment_score":-0.02353022387251258},{"text":"So I thought in this username, I need to put the username that you provided us.","start":839.415,"end":843.755,"sentiment":"neutral","sentiment_score":-0.05097950319759548},{"text":"Okay?","start":843.895,"end":844.395,"sentiment":"neutral","sentiment_score":-0.026333030313253403},{"text":"And and I tried to put this admin and save it, but yeah.","start":846.375,"end":849.915,"sentiment":"neutral","sentiment_score":-0.09073055220338014}],"sentiment":"neutral","sentiment_score":-0.049217169359326365,"num_words":55,"start":831.07,"end":849.915},{"sentences":[{"text":"Mhmm.","start":849.975,"end":850.41,"sentiment":"neutral","sentiment_score":-0.034844424575567245},{"text":"That's all.","start":850.41,"end":851.31,"sentiment":"neutral","sentiment_score":-0.019281507469713688},{"text":"Mhmm.","start":856.08997,"end":856.58997,"sentiment":"neutral","sentiment_score":0.02530737593770027},{"text":"Yeah.","start":860.64996,"end":860.97,"sentiment":"neutral","sentiment_score":0.04575314372777939},{"text":"Sure.","start":860.97,"end":861.47,"sentiment":"neutral","sentiment_score":0.07801467180252075}],"sentiment":"neutral","sentiment_score":0.012611291992167631,"num_words":6,"start":849.975,"end":861.47},{"sentences":[{"text":"Let me grab the PIN.","start":861.76996,"end":863.44995,"sentiment":"neutral","sentiment_score":0.03454135172069073},{"text":"Yeah.","start":863.44995,"end":863.76996,"sentiment":"neutral","sentiment_score":0.07325442135334015},{"text":"Yeah.","start":863.76996,"end":864.105,"sentiment":"neutral","sentiment_score":0.07703997194766998},{"text":"Just a second.","start":864.185,"end":867.0783,"sentiment":"neutral","sentiment_score":0.03011076928426822},{"text":"Yeah.","start":867.0783,"end":867.4117,"sentiment":"neutral","sentiment_score":-0.000827522948384285}],"sentiment":"neutral","sentiment_score":0.037500539709898556,"num_words":11,"start":861.76996,"end":867.4117},{"sentences":[{"text":"Yeah.","start":867.4117,"end":867.745,"sentiment":"neutral","sentiment_score":0.008154249750077724},{"text":"Let me do it.","start":867.745,"end":869.245,"sentiment":"neutral","sentiment_score":-0.006917352322489023},{"text":"Okay.","start":871.305,"end":871.805,"sentiment":"neutral","sentiment_score":0.07623754441738129},{"text":"Okay.","start":878.94995,"end":879.44995,"sentiment":"neutral","sentiment_score":0.18949049711227417},{"text":"Yeah.","start":899.815,"end":900.055,"sentiment":"neutral","sentiment_score":0.1062469482421875}],"sentiment":"neutral","sentiment_score":0.044057478778995574,"num_words":8,"start":867.4117,"end":900.055},{"sentences":[{"text":"It's reached up now, and it's.","start":900.055,"end":901.755,"sentiment":"neutral","sentiment_score":0.08166805406411488},{"text":"Yes.","start":961.4,"end":961.9,"sentiment":"neutral","sentiment_score":-0.01570975035429001},{"text":"Yes.","start":964.36005,"end":964.86005,"sentiment":"neutral","sentiment_score":-0.03397362679243088},{"text":"Let me put this 19 2.","start":965.48004,"end":967.24005,"sentiment":"neutral","sentiment_score":-0.04369196047385534},{"text":"Okay?","start":967.24005,"end":967.74005,"sentiment":"neutral","sentiment_score":-0.03742758184671402}],"sentiment":"neutral","sentiment_score":0.009383040169874826,"num_words":15,"start":900.055,"end":967.74005},{"sentences":[{"text":"But it's not working still.","start":968.12006,"end":969.66003,"sentiment":"neutral","sentiment_score":-0.29164405167102814},{"text":"Okay.","start":1003.71,"end":1004.19,"sentiment":"neutral","sentiment_score":0.04413917288184166},{"text":"There it is.","start":1004.19,"end":1005.015,"sentiment":"neutral","sentiment_score":0.06612349798281987},{"text":"The username is t p z underscore a c s at t p z a x s.","start":1005.495,"end":1011.115,"sentiment":"neutral","sentiment_score":0.019086085150347036},{"text":"So it's already there, username and password.","start":1011.575,"end":1013.835,"sentiment":"neutral","sentiment_score":0.02807251363992691}],"sentiment":"neutral","sentiment_score":-0.021052713590589436,"num_words":33,"start":968.12006,"end":1013.835},{"sentences":[{"text":"Okay.","start":1025.85,"end":1026.25,"sentiment":"neutral","sentiment_score":0.03872358798980713},{"text":"So you want me to save this.","start":1026.25,"end":1027.37,"sentiment":"neutral","sentiment_score":0.03717731524791036},{"text":"Right?","start":1027.37,"end":1027.87,"sentiment":"neutral","sentiment_score":0.05165225267410278},{"text":"Okay.","start":1027.9299,"end":1028.4299,"sentiment":"neutral","sentiment_score":0.05734936520457268},{"text":"Yeah.","start":1029.13,"end":1029.63,"sentiment":"neutral","sentiment_score":0.08049282431602478}],"sentiment":"neutral","sentiment_score":0.04440538517453454,"num_words":11,"start":1025.85,"end":1029.63},{"sentences":[{"text":"Yeah.","start":1031.21,"end":1031.45,"sentiment":"neutral","sentiment_score":0.032125137746334076},{"text":"It said there.","start":1031.45,"end":1032.35,"sentiment":"neutral","sentiment_score":0.005012671152750651},{"text":"Log in to where?","start":1038.835,"end":1039.975,"sentiment":"neutral","sentiment_score":-0.008648928720504045},{"text":"Actually, I'm already in the routing interface.","start":1043.635,"end":1046.295,"sentiment":"neutral","sentiment_score":0.0008875540058527676},{"text":"Yeah.","start":1046.68,"end":1047.18,"sentiment":"neutral","sentiment_score":0.12027919292449953}],"sentiment":"neutral","sentiment_score":0.00869121920550242,"num_words":16,"start":1031.21,"end":1047.18},{"sentences":[{"text":"Okay.","start":1058.52,"end":1058.92,"sentiment":"neutral","sentiment_score":0.05443774163722992},{"text":"Just a second.","start":1058.92,"end":1059.8201,"sentiment":"neutral","sentiment_score":0.03898662204543749},{"text":"So let me go to the Internet and advance.","start":1061.475,"end":1063.895,"sentiment":"neutral","sentiment_score":0.04505284378925959},{"text":"Okay.","start":1064.915,"end":1065.415,"sentiment":"neutral","sentiment_score":0.05926055833697319},{"text":"So what I can see here is there's four options.","start":1067.635,"end":1071.955,"sentiment":"neutral","sentiment_score":0.0755819857120514}],"sentiment":"neutral","sentiment_score":0.05799806738893191,"num_words":24,"start":1058.52,"end":1071.955},{"sentences":[{"text":"One is Internet, wireless, LAN, and performance.","start":1071.955,"end":1074.935,"sentiment":"neutral","sentiment_score":0.05565182279263224},{"text":"Okay.","start":1076.3601,"end":1076.8601,"sentiment":"neutral","sentiment_score":0.05003608763217926},{"text":"So where where would so where you want me to go?","start":1077.7201,"end":1080.62,"sentiment":"neutral","sentiment_score":0.02264267121526328},{"text":"Where is it?","start":1088.8401,"end":1089.74,"sentiment":"neutral","sentiment_score":-0.005895957350730896},{"text":"Okay.","start":1117.2699,"end":1117.75,"sentiment":"neutral","sentiment_score":0.0363912507891655}],"sentiment":"neutral","sentiment_score":0.03075528736023799,"num_words":23,"start":1071.955,"end":1117.75},{"sentences":[{"text":"So let's start from the beginning.","start":1117.75,"end":1120.135,"sentiment":"neutral","sentiment_score":0.033154115391274296},{"text":"Okay?","start":1120.135,"end":1120.4551,"sentiment":"neutral","sentiment_score":0.03189006447792053},{"text":"So I'm on the network map page here, and it has two options.","start":1120.4551,"end":1124.6951,"sentiment":"neutral","sentiment_score":0.056475078543791406},{"text":"One is basic and another is advanced.","start":1124.6951,"end":1126.875,"sentiment":"neutral","sentiment_score":0.05179390524114881},{"text":"So in the network map, under basic, we I can see here the logo of Internet and and and there's a long, like, arrow and there's main AP.","start":1127.0951,"end":1136.45,"sentiment":"neutral","sentiment_score":0.03323812920383976}],"sentiment":"neutral","sentiment_score":0.04105846785982563,"num_words":55,"start":1117.75,"end":1136.45},{"sentences":[{"text":"So above that main AP, I can see 2.4 GHz and five d.","start":1136.91,"end":1142.77,"sentiment":"neutral","sentiment_score":0.049276694941979185},{"text":"Okay?","start":1142.91,"end":1143.41,"sentiment":"neutral","sentiment_score":0.049939073622226715},{"text":"So under that, we have wireless clients, wired client phone and USB disk.","start":1143.63,"end":1149.825,"sentiment":"neutral","sentiment_score":0.06236523647720997},{"text":"Okay?","start":1149.825,"end":1150.325,"sentiment":"neutral","sentiment_score":0.0716295838356018},{"text":"And below that, there is topology, device name, IP address, MAC address, connection type, signal strength is all blank.","start":1150.5449,"end":1160.005,"sentiment":"neutral","sentiment_score":0.04247661376077878}],"sentiment":"neutral","sentiment_score":0.05063764739068265,"num_words":47,"start":1136.91,"end":1160.005},{"sentences":[{"text":"Yeah.","start":1160.6699,"end":1160.9099,"sentiment":"neutral","sentiment_score":0.0690351277589798},{"text":"And above that paper mhmm.","start":1160.9099,"end":1163.25,"sentiment":"neutral","sentiment_score":0.05224946066737175},{"text":"Above that, it is add mesh device.","start":1163.3899,"end":1165.57,"sentiment":"neutral","sentiment_score":0.034107063497815816},{"text":"Yeah.","start":1165.71,"end":1166.0299,"sentiment":"neutral","sentiment_score":0.07021509110927582},{"text":"That's all.","start":1166.0299,"end":1166.85,"sentiment":"neutral","sentiment_score":0.08639490604400635}],"sentiment":"neutral","sentiment_score":0.05075229867361486,"num_words":16,"start":1160.6699,"end":1166.85},{"sentences":[{"text":"Connection.","start":1172.5249,"end":1173.0249,"sentiment":"neutral","sentiment_score":-0.011117137037217615},{"text":"Actually, I I can't I mean, it's in the box.","start":1174.605,"end":1179.245,"sentiment":"neutral","sentiment_score":-0.14413476586341858},{"text":"So I can type there.","start":1179.245,"end":1183.8049,"sentiment":"neutral","sentiment_score":-0.10920812785625458},{"text":"I can click there.","start":1183.8049,"end":1184.605,"sentiment":"neutral","sentiment_score":-0.08687148429453373},{"text":"Sorry.","start":1184.605,"end":1185.005,"sentiment":"neutral","sentiment_score":-0.13555392622947693}],"sentiment":"neutral","sentiment_score":-0.11816882373144229,"num_words":21,"start":1172.5249,"end":1185.005},{"sentences":[{"text":"Yeah.","start":1185.005,"end":1185.505,"sentiment":"neutral","sentiment_score":-0.06092001497745514},{"text":"Reference.","start":1185.565,"end":1186.065,"sentiment":"neutral","sentiment_score":-0.06273557990789413},{"text":"Mhmm.","start":1190.2401,"end":1190.7401,"sentiment":"neutral","sentiment_score":-0.06615924090147018},{"text":"Yeah.","start":1191.2001,"end":1191.7001,"sentiment":"neutral","sentiment_score":-0.01456516981124878},{"text":"Yeah.","start":1192.0801,"end":1192.3201,"sentiment":"neutral","sentiment_score":0.011984959244728088}],"sentiment":"neutral","sentiment_score":-0.03847900927066803,"num_words":5,"start":1185.005,"end":1192.3201},{"sentences":[{"text":"Yeah.","start":1192.3201,"end":1192.7201,"sentiment":"neutral","sentiment_score":0.03240643069148064},{"text":"Correct.","start":1192.7201,"end":1193.04,"sentiment":"neutral","sentiment_score":0.04417817294597626},{"text":"So this connection type is in the in the table.","start":1193.04,"end":1196.02,"sentiment":"neutral","sentiment_score":0.022910525649785997},{"text":"Is it the model is v v x, x for x Man, and Number 420, and then DashZZForGammaNumber2VVictor.","start":1203.135,"end":1219.97,"sentiment":"neutral","sentiment_score":0.02729005728744798},{"text":"Yeah.","start":1220.0299,"end":1220.5299,"sentiment":"neutral","sentiment_score":0.010773997753858566}],"sentiment":"neutral","sentiment_score":0.026054351260104486,"num_words":31,"start":1192.3201,"end":1220.5299},{"sentences":[{"text":"So it's v x 420 and then ZZ2VVForVictor.","start":1226.35,"end":1233.9451,"sentiment":"neutral","sentiment_score":0.0002169925137422979},{"text":"Yeah.","start":1233.9451,"end":1234.4451,"sentiment":"neutral","sentiment_score":0.01988164335489273},{"text":"ZFor yeah.","start":1235.145,"end":1238.365,"sentiment":"neutral","sentiment_score":0.026188976131379604},{"text":"ZForGunner and Number2 and V is Victor.","start":1238.505,"end":1242.125,"sentiment":"neutral","sentiment_score":0.0377606206706592},{"text":"Z2V.","start":1242.265,"end":1243.145,"sentiment":"neutral","sentiment_score":0.019248055294156075}],"sentiment":"neutral","sentiment_score":0.0188193650377032,"num_words":19,"start":1226.35,"end":1243.145},{"sentences":[{"text":"Yeah.","start":1243.145,"end":1243.645,"sentiment":"neutral","sentiment_score":0.02641132101416588},{"text":"This is the model.","start":1248.88,"end":1250.5,"sentiment":"neutral","sentiment_score":0.03116266569122672},{"text":"Mhmm.","start":1251.6,"end":1252.1,"sentiment":"neutral","sentiment_score":0.005488748196512461},{"text":"Wi Fi six modem router with VoIP.","start":1260.535,"end":1263.915,"sentiment":"neutral","sentiment_score":0.015899491496384144},{"text":"Yeah.","start":1268.935,"end":1269.435,"sentiment":"neutral","sentiment_score":0.027992893010377884}],"sentiment":"neutral","sentiment_score":0.021131433247189437,"num_words":14,"start":1243.145,"end":1269.435},{"sentences":[{"text":"VoIP.","start":1271.735,"end":1272.235,"sentiment":"neutral","sentiment_score":0.03268766775727272},{"text":"Yeah.","start":1275.27,"end":1275.77,"sentiment":"neutral","sentiment_score":0.02416279539465904},{"text":"Mhmm.","start":1279.19,"end":1279.69,"sentiment":"neutral","sentiment_score":0.016885288059711456},{"text":"Okay.","start":1326.8351,"end":1327.3351,"sentiment":"neutral","sentiment_score":0.03921545296907425},{"text":"Mhmm.","start":1347.705,"end":1348.205,"sentiment":"neutral","sentiment_score":-0.15055862069129944}],"sentiment":"neutral","sentiment_score":-0.007521483302116394,"num_words":5,"start":1271.735,"end":1348.205},{"sentences":[{"text":"Mhmm.","start":1352.1849,"end":1352.6849,"sentiment":"negative","sentiment_score":-0.4551078975200653},{"text":"Mhmm.","start":1355.145,"end":1355.645,"sentiment":"neutral","sentiment_score":-0.1477341651916504},{"text":"Mhmm.","start":1378.7849,"end":1379.2849,"sentiment":"neutral","sentiment_score":0.26824086904525757},{"text":"Okay.","start":1399.995,"end":1400.3151,"sentiment":"neutral","sentiment_score":-0.0026221852749586105},{"text":"What so what's the difference between this one and the one you are explaining?","start":1400.3151,"end":1404.175,"sentiment":"neutral","sentiment_score":-0.011280220001935959}],"sentiment":"neutral","sentiment_score":-0.02750813660936223,"num_words":18,"start":1352.1849,"end":1404.175},{"sentences":[{"text":"Got it.","start":1424.13,"end":1424.6901,"sentiment":"neutral","sentiment_score":0.04903630167245865},{"text":"So if I purchased a router from you guys, what will be the price?","start":1424.6901,"end":1429.11,"sentiment":"neutral","sentiment_score":0.048646465209977965},{"text":"Okay.","start":1434.985,"end":1435.485,"sentiment":"neutral","sentiment_score":0.10455837100744247},{"text":"Okay.","start":1452.88,"end":1453.38,"sentiment":"neutral","sentiment_score":0.07502183318138123},{"text":"Can you please send the type of router we need in the email?","start":1453.6,"end":1458.9,"sentiment":"neutral","sentiment_score":0.07676891810618915}],"sentiment":"neutral","sentiment_score":0.0631193308339965,"num_words":31,"start":1424.13,"end":1458.9},{"sentences":[{"text":"And then we will think and we will let you know.","start":1459.2,"end":1462.095,"sentiment":"neutral","sentiment_score":0.10359668426892975},{"text":"In the email, yes, please.","start":1468.095,"end":1469.715,"sentiment":"neutral","sentiment_score":0.16192780435085297},{"text":"And so if if we purchase a router from you, will you send the technician to set up all or we need to do by phone?","start":1469.855,"end":1480.47,"sentiment":"neutral","sentiment_score":0.0738036367469109},{"text":"How it works?","start":1480.47,"end":1481.2899,"sentiment":"neutral","sentiment_score":0.1191299060980479},{"text":"Yeah.","start":1521.665,"end":1521.8251,"sentiment":"neutral","sentiment_score":0.17838263511657715}],"sentiment":"neutral","sentiment_score":0.09573629255528035,"num_words":46,"start":1459.2,"end":1521.8251},{"sentences":[{"text":"That will be faster because, you know, I can do it just right away.","start":1521.8251,"end":1526.305,"sentiment":"neutral","sentiment_score":0.27107044628688265},{"text":"Right?","start":1526.305,"end":1526.465,"sentiment":"neutral","sentiment_score":0.1954192966222763},{"text":"I'll just go to the JV Hi Fi or just buy one and just connect it.","start":1526.465,"end":1531.105,"sentiment":"neutral","sentiment_score":0.130121857393533},{"text":"Yeah.","start":1531.105,"end":1531.605,"sentiment":"neutral","sentiment_score":0.13643130660057068},{"text":"Okay.","start":1547.745,"end":1548.0651,"sentiment":"neutral","sentiment_score":0.10280242562294006}],"sentiment":"neutral","sentiment_score":0.19126027258056583,"num_words":33,"start":1521.8251,"end":1548.0651},{"sentences":[{"text":"Okay.","start":1548.0651,"end":1548.545,"sentiment":"neutral","sentiment_score":0.08532240986824036},{"text":"We'll we'll think about it, and then we will let you know.","start":1548.545,"end":1551.185,"sentiment":"neutral","sentiment_score":0.1714972493549188},{"text":"Yeah.","start":1551.185,"end":1551.505,"sentiment":"neutral","sentiment_score":0.12943631410598755},{"text":"If if in yeah.","start":1551.505,"end":1553.185,"sentiment":"neutral","sentiment_score":0.1059254240244627},{"text":"Yeah.","start":1553.185,"end":1553.5851,"sentiment":"neutral","sentiment_score":0.15233227610588074}],"sentiment":"neutral","sentiment_score":0.14993472044405184,"num_words":19,"start":1548.0651,"end":1553.5851},{"sentences":[{"text":"Okay.","start":1553.5851,"end":1554.0851,"sentiment":"neutral","sentiment_score":0.12264566123485564},{"text":"Just let me Just a second.","start":1563.0,"end":1569.56,"sentiment":"neutral","sentiment_score":0.05263668236633142},{"text":"Let me check my email.","start":1569.56,"end":1570.86,"sentiment":"neutral","sentiment_score":0.03956626020371914},{"text":"Mhmm.","start":1577.8451,"end":1578.3451,"sentiment":"neutral","sentiment_score":0.018736733123660088},{"text":"Mhmm.","start":1579.285,"end":1579.765,"sentiment":"neutral","sentiment_score":0.022937651723623276}],"sentiment":"neutral","sentiment_score":0.04842653152133737,"num_words":14,"start":1553.5851,"end":1579.765},{"sentences":[{"text":"So you send that in sujata dot gimire or a m u underscore g star with Gmail?","start":1579.765,"end":1585.7051,"sentiment":"neutral","sentiment_score":0.030862360425731716},{"text":"A m u underscore gista.","start":1586.46,"end":1591.52,"sentiment":"neutral","sentiment_score":0.0312724232673645},{"text":"Yeah.","start":1592.14,"end":1592.64,"sentiment":"neutral","sentiment_score":0.0326288603246212},{"text":"Okay.","start":1595.1799,"end":1595.58,"sentiment":"neutral","sentiment_score":0.004911486059427261},{"text":"Okay.","start":1595.58,"end":1596.08,"sentiment":"neutral","sentiment_score":-0.03987488895654678}],"sentiment":"neutral","sentiment_score":0.027147508040070534,"num_words":25,"start":1579.765,"end":1596.08},{"sentences":[{"text":"No.","start":1597.26,"end":1597.58,"sentiment":"neutral","sentiment_score":-0.31552237272262573},{"text":"I have not received any emails.","start":1597.58,"end":1599.28,"sentiment":"negative","sentiment_score":-0.4464702010154724},{"text":"Not yet.","start":1600.2999,"end":1601.0399,"sentiment":"negative","sentiment_score":-0.42788609862327576},{"text":"Yes.","start":1610.2151,"end":1610.535,"sentiment":"neutral","sentiment_score":0.15065911412239075},{"text":"Please resend it.","start":1610.535,"end":1611.675,"sentiment":"neutral","sentiment_score":0.13281877835591635}],"sentiment":"neutral","sentiment_score":-0.2539231020670671,"num_words":13,"start":1597.26,"end":1611.675},{"sentences":[{"text":"Mhmm.","start":1613.19,"end":1613.69,"sentiment":"neutral","sentiment_score":0.06624287366867065},{"text":"Yes.","start":1622.95,"end":1623.45,"sentiment":"neutral","sentiment_score":0.09747346490621568},{"text":"How it works and how to set up.","start":1626.47,"end":1628.23,"sentiment":"neutral","sentiment_score":0.09982876665890217},{"text":"Yep.","start":1628.23,"end":1628.715,"sentiment":"neutral","sentiment_score":0.15103185176849365},{"text":"New phone number.","start":1654.0701,"end":1655.05,"sentiment":"neutral","sentiment_score":0.052435131122668587}],"sentiment":"neutral","sentiment_score":0.0907631226416145,"num_words":14,"start":1613.19,"end":1655.05},{"sentences":[{"text":"This one would be for business purpose.","start":1683.54,"end":1686.2001,"sentiment":"neutral","sentiment_score":0.06815736527953829},{"text":"What is Yes.","start":1693.875,"end":1695.4751,"sentiment":"neutral","sentiment_score":0.0167596818258365},{"text":"Yes.","start":1695.4751,"end":1695.635,"sentiment":"neutral","sentiment_score":0.07863207161426544},{"text":"Yes.","start":1695.635,"end":1695.9551,"sentiment":"neutral","sentiment_score":0.09886687994003296},{"text":"Yeah.","start":1695.9551,"end":1696.4551,"sentiment":"neutral","sentiment_score":0.11036774516105652}],"sentiment":"neutral","sentiment_score":0.06271133070381787,"num_words":13,"start":1683.54,"end":1696.4551},{"sentences":[{"text":"That one.","start":1696.675,"end":1697.415,"sentiment":"neutral","sentiment_score":0.10067971050739288},{"text":"Mhmm.","start":1702.23,"end":1702.73,"sentiment":"neutral","sentiment_score":-0.005145843140780926},{"text":"Mhmm.","start":1706.55,"end":1707.05,"sentiment":"neutral","sentiment_score":0.06240018457174301},{"text":"It's just yeah.","start":1710.87,"end":1712.95,"sentiment":"positive","sentiment_score":0.3366405467192332},{"text":"And the phone, you guys so we can purchase from you guys or we can purchase outside, like mhmm.","start":1712.95,"end":1729.255,"sentiment":"neutral","sentiment_score":0.07875276342230408}],"sentiment":"neutral","sentiment_score":0.10633991952412404,"num_words":26,"start":1696.675,"end":1729.255},{"sentences":[{"text":"Okay.","start":1733.13,"end":1733.37,"sentiment":"neutral","sentiment_score":0.03995555639266968},{"text":"So let's let let me fix the Internet first, and then we'll come on that one later.","start":1733.37,"end":1738.01,"sentiment":"neutral","sentiment_score":0.06387898435487467},{"text":"Is it okay?","start":1738.01,"end":1738.91,"sentiment":"neutral","sentiment_score":0.08326020588477452},{"text":"So the I haven't received the email yet.","start":1742.0901,"end":1744.65,"sentiment":"neutral","sentiment_score":-0.00007385236676782413},{"text":"Okay.","start":1744.65,"end":1745.115,"sentiment":"neutral","sentiment_score":-0.06266327202320099}],"sentiment":"neutral","sentiment_score":0.043747493904083966,"num_words":30,"start":1733.13,"end":1745.115},{"sentences":[{"text":"I have not received your email yet.","start":1748.475,"end":1750.575,"sentiment":"neutral","sentiment_score":-0.2571245836360114},{"text":"Did you resent?","start":1750.875,"end":1751.775,"sentiment":"neutral","sentiment_score":-0.215970848997434},{"text":"Yeah.","start":1771.735,"end":1772.135,"sentiment":"neutral","sentiment_score":-0.04117446020245552},{"text":"Your last name, what happened?","start":1772.135,"end":1773.595,"sentiment":"neutral","sentiment_score":-0.04971154555678368},{"text":"So in your last email, we just received the welcome welcome to Airtel one and with the username and password.","start":1779.6549,"end":1786.235,"sentiment":"neutral","sentiment_score":-0.003407096490263939}],"sentiment":"neutral","sentiment_score":-0.07793496528433429,"num_words":36,"start":1748.475,"end":1786.235},{"sentences":[{"text":"We have not received the in detail information regarding the router or modem.","start":1786.5499,"end":1792.47,"sentiment":"neutral","sentiment_score":-0.17711265184558356},{"text":"Yep.","start":1792.47,"end":1792.97,"sentiment":"neutral","sentiment_score":0.002269633114337921},{"text":"Yeah.","start":1794.71,"end":1795.21,"sentiment":"neutral","sentiment_score":-0.0007127504795789719},{"text":"Mhmm.","start":1797.35,"end":1797.85,"sentiment":"neutral","sentiment_score":-0.0030855191871523857},{"text":"Hello?","start":1900.22,"end":1900.72,"sentiment":"neutral","sentiment_score":0.004178403876721859}],"sentiment":"neutral","sentiment_score":-0.1352832180393093,"num_words":17,"start":1786.5499,"end":1900.72},{"sentences":[{"text":"Yes.","start":1901.4199,"end":1901.9199,"sentiment":"neutral","sentiment_score":0.03812400251626968},{"text":"Mhmm.","start":1902.7,"end":1903.2,"sentiment":"neutral","sentiment_score":0.02523907646536827},{"text":"Mhmm.","start":1906.22,"end":1906.72,"sentiment":"neutral","sentiment_score":0.026773769408464432},{"text":"Just a second.","start":1907.34,"end":1908.24,"sentiment":"neutral","sentiment_score":0.012810795257488886},{"text":"Yeah.","start":1926.285,"end":1926.6849,"sentiment":"neutral","sentiment_score":0.09614512324333192}],"sentiment":"neutral","sentiment_score":0.03210205105798585,"num_words":7,"start":1901.4199,"end":1926.6849},{"sentences":[{"text":"You will receive the email.","start":1926.6849,"end":1927.885,"sentiment":"neutral","sentiment_score":0.11554146707057952},{"text":"Yes.","start":1927.885,"end":1928.125,"sentiment":"neutral","sentiment_score":0.11581942439079285},{"text":"Yes.","start":1928.125,"end":1928.58,"sentiment":"neutral","sentiment_score":0.11264757812023164},{"text":"Uh-huh.","start":1934.1799,"end":1934.4199,"sentiment":"neutral","sentiment_score":0.04509617015719414},{"text":"Yes, please.","start":1934.4199,"end":1935.0599,"sentiment":"neutral","sentiment_score":0.0863858200609684}],"sentiment":"neutral","sentiment_score":0.10240421481430531,"num_words":10,"start":1926.6849,"end":1935.0599},{"sentences":[{"text":"Yeah.","start":1935.0599,"end":1935.5599,"sentiment":"neutral","sentiment_score":0.07943390309810638},{"text":"Yeah.","start":1960.9299,"end":1961.41,"sentiment":"neutral","sentiment_score":0.08622901141643524},{"text":"We also received that email as well.","start":1961.41,"end":1963.25,"sentiment":"neutral","sentiment_score":0.1294100433588028},{"text":"Yep.","start":1963.25,"end":1963.75,"sentiment":"neutral","sentiment_score":0.12784311175346377},{"text":"Mhmm.","start":1964.9299,"end":1965.4299,"sentiment":"neutral","sentiment_score":0.16576266288757324}],"sentiment":"neutral","sentiment_score":0.12410354478792711,"num_words":11,"start":1935.0599,"end":1965.4299},{"sentences":[{"text":"Uh-huh.","start":1972.905,"end":1973.405,"sentiment":"neutral","sentiment_score":0.1167343407869339},{"text":"Yeah.","start":1977.865,"end":1978.365,"sentiment":"neutral","sentiment_score":0.02630077861249447},{"text":"Mhmm.","start":1979.865,"end":1980.105,"sentiment":"neutral","sentiment_score":0.020014934241771695},{"text":"Mhmm.","start":1980.105,"end":1980.605,"sentiment":"neutral","sentiment_score":0.02833477407693863},{"text":"Okay.","start":1982.105,"end":1982.5851,"sentiment":"neutral","sentiment_score":0.06761802732944489}],"sentiment":"neutral","sentiment_score":0.05180057100951672,"num_words":5,"start":1972.905,"end":1982.5851},{"sentences":[{"text":"I will let you know.","start":1982.5851,"end":1983.7051,"sentiment":"neutral","sentiment_score":0.077501679956913},{"text":"Okay?","start":1983.7051,"end":1984.2051,"sentiment":"neutral","sentiment_score":0.051576271653175354},{"text":"Mhmm.","start":1994.6001,"end":1995.1001,"sentiment":"neutral","sentiment_score":0.07365640997886658},{"text":"Okay.","start":1999.865,"end":2000.185,"sentiment":"neutral","sentiment_score":0.11570502817630768},{"text":"We will let you know on that.","start":2000.185,"end":2001.485,"sentiment":"neutral","sentiment_score":0.07798626593181066}],"sentiment":"neutral","sentiment_score":0.0782899980743726,"num_words":15,"start":1982.5851,"end":2001.485},{"sentences":[{"text":"Yeah.","start":2001.625,"end":2002.025,"sentiment":"neutral","sentiment_score":0.06359285861253738},{"text":"Yeah.","start":2002.025,"end":2002.265,"sentiment":"neutral","sentiment_score":0.06111583858728409},{"text":"Let let let let us do our research first and then yeah.","start":2002.265,"end":2010.8251,"sentiment":"neutral","sentiment_score":0.053549401151637234},{"text":"Okay.","start":2010.8251,"end":2011.225,"sentiment":"neutral","sentiment_score":0.0865439772605896},{"text":"Sure.","start":2011.225,"end":2011.625,"sentiment":"neutral","sentiment_score":0.1259559988975525}],"sentiment":"neutral","sentiment_score":0.06123759294860065,"num_words":16,"start":2001.625,"end":2011.625},{"sentences":[{"text":"Sure.","start":2011.625,"end":2012.125,"sentiment":"neutral","sentiment_score":0.1464555561542511},{"text":"Thank you.","start":2015.059,"end":2015.6189,"sentiment":"positive","sentiment_score":0.6560611128807068},{"text":"Bye bye.","start":2015.6189,"end":2016.2789,"sentiment":"neutral","sentiment_score":0.07401253283023834}],"sentiment":"neutral","sentiment_score":0.32132056951522825,"num_words":5,"start":2011.625,"end":2016.2789}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi, Maureen. Good afternoon. We just we just purchased a Internet, and I need your assistance to connect my modem, my router.\n\nChannel 0: Mhmm.\n\nChannel 1: Yes.\n\nChannel 0: Mhmm. May I know your full name, please, for me to check the account?\n\nChannel 1: Yes. You're Sujata, s u j I t a.\n\nChannel 0: Mhmm.\n\nChannel 1: Give me a g h I m I r e.\n\nChannel 0: Sorry? Can I can you spell it again, please?\n\nChannel 1: G h I\n\nChannel 0: C\n\nChannel 1: m I\n\nChannel 0: h\n\nChannel 1: m I r e.\n\nChannel 0: I mhmm. M I r e.\n\nChannel 1: Yeah.\n\nChannel 0: Is this the name registered under the account? Okay. How about the phone number?\n\nChannel 1: Yes. Okay. So the phone number\n\nChannel 0: Mhmm.\n\nChannel 1: is 0416\n\nChannel 0: Mhmm. 16\n\nChannel 1: four seven six\n\nChannel 0: 176. Mhmm.\n\nChannel 1: sorry. Again, 0416\n\nChannel 0: Mhmm.\n\nChannel 1: 474\n\nChannel 0: Four four seven six.\n\nChannel 1: 474\n\nChannel 0: Okay. 474.\n\nChannel 1: 416. Yeah.\n\nChannel 0: Okay. Okay. Hang on. Is it okay if I put you on hold? Let me just check your account, search for it.\n\nChannel 1: Yes, sir.\n\nChannel 0: Okay. Hang on. Hello, Suhata?\n\nChannel 1: Yes.\n\nChannel 0: Yes. Thank you for waiting.\n\nChannel 1: Mhmm.\n\nChannel 0: Yeah. I can walk you through the steps on how to install\n\nChannel 1: Yeah. Yes. It's connected, actually. So there is there is a white box. It's at\n\nChannel 0: Mhmm.\n\nChannel 1: LAN and yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: On the wall. And from z e one, I have\n\nChannel 0: Mhmm.\n\nChannel 1: put the yellow cable into the router.\n\nChannel 0: Mhmm. Mhmm. May I know on what port? Is it on the w a n port?\n\nChannel 1: Yeah. It's w a n.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: How about the other end?\n\nChannel 1: So other n is z\n\nChannel 0: Z e one port?\n\nChannel 1: e one. Yeah. Yeah.\n\nChannel 0: Okay. Is it a black box, the one on your wall?\n\nChannel 1: What is that blog box meaning?\n\nChannel 0: May I know what is that z e n port? Is that a\n\nChannel 1: Right.\n\nChannel 0: black box or a white box?\n\nChannel 1: It's a white one, and the company is a d t r a n, Aetran.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Is there other box there that says saying Lindholm Networks?\n\nChannel 1: No. It's just so we have one, like, TP Link OMADA. This is a black one. Okay? And from here, there is a white cable going into the the white box, Etran.\n\nThis one is connected in z e four.\n\nChannel 0: Okay. I see. Does the NTT box has lights on it? Like, green lights.\n\nChannel 1: Yeah. In the white box, there is there is, yeah, blinking. Yeah. There's lights. One, two, three, four lights blinking on.\n\nYeah.\n\nChannel 0: Okay. How about the router, the one that we provided you?\n\nChannel 1: The one that you provided,\n\nChannel 0: Mhmm. Does\n\nChannel 1: meaning?\n\nChannel 0: it have the lights?\n\nChannel 1: No. No. Actually, this this router belongs to us. We already have the router from the TP Link.\n\nChannel 0: Okay.\n\nChannel 1: So, yeah, we would like to connect the TP Link into the system. Yeah.\n\nChannel 0: Okay. Is that the route you bought a router from us? Sorry.\n\nChannel 1: No. No. No. This is from\n\nChannel 0: Okay.\n\nChannel 1: TP Link. Yeah. Yeah.\n\nChannel 0: Mhmm. Have you received the email instruction that I sent to you?\n\nChannel 1: Yeah. Yeah. I did. And then you send me the username and the password.\n\nChannel 0: Okay. Mhmm.\n\nChannel 1: Yeah. That\n\nChannel 0: Okay.\n\nChannel 1: one. Right?\n\nChannel 0: Yeah. That's correct. Okay. So hang on. Let me just check.\n\nOkay. Since the router is connected, can you look underneath the router? You'll find the sticker with your Wi Fi network name and password. So let's connect your laptop or computer there for us to continue with the setup.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: So,\n\nChannel 1: Yeah. Yeah. No.\n\nChannel 0: yeah, your device must be connected to the router's Wi Fi network even without Internet access to access the router interface during setup.\n\nChannel 1: Yes. So it's connected, but it says there's no Internet.\n\nChannel 0: 9 okay. Now let's log in to the router's interface. Open a browser on your is it a laptop or a\n\nChannel 1: Mhmm. It's a a laptop.\n\nChannel 0: laptop or a computer? Okay. Open a browser on your laptop. And\n\nChannel 1: Yeah.\n\nChannel 0: in the address bar, type the IP address\n\nChannel 1: Uh-huh.\n\nChannel 0: printed at the back of your router.\n\nChannel 1: Yep. It's\n\nChannel 0: Usually, something like one nine two dot\n\nChannel 1: yeah.\n\nChannel 0: one\n\nChannel 1: One six\n\nChannel 0: six\n\nChannel 1: eight.\n\nChannel 0: eight\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: dot\n\nChannel 1: I'm\n\nChannel 0: one,\n\nChannel 1: there.\n\nChannel 0: that one.\n\nChannel 1: So I\n\nChannel 0: Is it\n\nChannel 1: have already\n\nChannel 0: just\n\nChannel 1: connected, and I'm on\n\nChannel 0: mhmm.\n\nChannel 1: the network network\n\nChannel 0: Okay.\n\nChannel 1: map base.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Does it ask username and password?\n\nChannel 1: Mhmm.\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: So in the Internet.\n\nChannel 0: Can you\n\nChannel 1: Right?\n\nChannel 0: yeah. Can you see the username and password at the back of your router also? It says, like, default username and password.\n\nChannel 1: On the router?\n\nChannel 0: Yeah. At the back of the router also.\n\nChannel 1: Just a second. Yeah. It's there. Wait.\n\nChannel 0: Kindly use that username and password. Press to enter the\n\nChannel 1: Uh-huh.\n\nChannel 0: router's interface.\n\nChannel 1: Okay. So it just has the password PIN, and it has the SSID Wi Fi.\n\nChannel 0: Can you see a username?\n\nChannel 1: No. There's\n\nChannel 0: It says\n\nChannel 1: not username,\n\nChannel 0: username.\n\nChannel 1: but it just, what do you call? They just have, like, Wi Fi password or PIN, and the next one is\n\nChannel 0: Mhmm.\n\nChannel 1: SSID. Yeah.\n\nChannel 0: Okay. I see. But\n\nChannel 1: Or\n\nChannel 0: on\n\nChannel 1: do\n\nChannel 0: the\n\nChannel 1: you want me to\n\nChannel 0: On\n\nChannel 1: use the previous sorry. Or you want me to use the previous what do you call this? A second. I have the picture here. A second.\n\nGive me a second. Mhmm. Don't have the username. Just have the password. Yeah.\n\nChannel 0: Okay. Does it go through the web site?\n\nChannel 1: Just a second.\n\nChannel 0: Sure.\n\nChannel 1: So in the username, should I put the\n\nChannel 0: Mhmm.\n\nChannel 1: item one or the previous one?\n\nChannel 0: No. Actually, that's a different one. That's for the PPPoE username and password. Yeah. The add router's interface username and password is different.\n\nThere's no written at the back of your router?\n\nChannel 1: So it will it this will be with the TP Link, right, at tp link dot a\n\nChannel 0: Uh-huh.\n\nChannel 1: u or what?\n\nChannel 0: Is there a username at the back of your router? It says username.\n\nChannel 1: Mhmm. No. You don't have. Does have password and SSID?\n\nChannel 0: May I know what are just the details\n\nChannel 1: Okay.\n\nChannel 0: Read\n\nChannel 1: So\n\nChannel 0: them there. Yeah.\n\nChannel 1: so on the back, it says\n\nChannel 0: Mhmm.\n\nChannel 1: it says the model and model and then power. Okay. And then\n\nChannel 0: Mhmm.\n\nChannel 1: definite access and the definite password.\n\nChannel 0: Oh, sorry?\n\nChannel 1: Okay.\n\nChannel 0: What is that? Ethernet password?\n\nChannel 1: It's sorry. It's a default access and default password. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: That's the one.\n\nChannel 1: the default password is Admin, which I already, like, put in.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah.\n\nChannel 0: And the password is\n\nChannel 1: And then they have Wi Fi password or PIN, and\n\nChannel 0: Mhmm.\n\nChannel 1: they have SSID. Yeah.\n\nChannel 0: Mhmm. May I know what did you enter for the username? It's admin. Right?\n\nChannel 1: Yeah. Admin. Yes.\n\nChannel 0: How about the password?\n\nChannel 1: And the password is\n\nChannel 0: What did you enter the password?\n\nChannel 1: I have not. So let me enter. Okay. Just wait.\n\nChannel 0: Okay.\n\nChannel 1: It's 4. Mhmm. It's not working.\n\nChannel 0: May I know what did you type in?\n\nChannel 1: So I just put the username as admin. And the password I put 84452085, which is on the back of the router. Just\n\nChannel 0: Yeah. Is that the Wi Fi key?\n\nChannel 1: a second. It's a Wi Fi\n\nChannel 0: Can\n\nChannel 1: password.\n\nChannel 0: we try\n\nChannel 1: That's PIN. Yeah.\n\nChannel 0: okay. Can we try to use Admin also, the password? Username Admin, then password is Admin as well.\n\nChannel 1: Okay. Okay. Yeah.\n\nChannel 0: Yeah. Let's just try.\n\nChannel 1: Mhmm. So I it's so I just save it, but nothing nothing here. Just a second.\n\nChannel 0: Alright. Mhmm.\n\nChannel 1: Mhmm. Nothing.\n\nChannel 0: It's not working?\n\nChannel 1: No. So I\n\nChannel 0: May I know\n\nChannel 1: I\n\nChannel 0: what does it says? Is does it says\n\nChannel 1: so\n\nChannel 0: error?\n\nChannel 1: so\n\nChannel 0: Or\n\nChannel 1: okay. So so in the Internet section, there is basic. And under under basic, we have Internet Internet connection setup where they have username and password. So I thought in this username, I need to put the username that you provided us. Okay?\n\nChannel 0: Mhmm.\n\nChannel 1: And and I tried to put this admin and save it, but\n\nChannel 0: Mhmm.\n\nChannel 1: yeah. Mhmm. That's all.\n\nChannel 0: Okay. Can we\n\nChannel 1: Mhmm.\n\nChannel 0: perform a full reset on the router?\n\nChannel 1: Yeah. Sure. Let\n\nChannel 0: Yeah.\n\nChannel 1: me\n\nChannel 0: On the\n\nChannel 1: grab the PIN. Yeah. Yeah. Just a\n\nChannel 0: yeah. On the back of the router, there's a\n\nChannel 1: second.\n\nChannel 0: small\n\nChannel 1: Yeah.\n\nChannel 0: hole\n\nChannel 1: Yeah.\n\nChannel 0: or\n\nChannel 1: Let\n\nChannel 0: a button\n\nChannel 1: me\n\nChannel 0: labeled\n\nChannel 1: do\n\nChannel 0: reset.\n\nChannel 1: it.\n\nChannel 0: Yeah. Please mhmm.\n\nChannel 1: Okay.\n\nChannel 0: Please press and hold that button for thirty seconds until the router starts.\n\nChannel 1: Okay.\n\nChannel 0: Then let me know once the router lights are back on and stable.\n\nChannel 1: Yeah. It's reached up now, and it's.\n\nChannel 0: Is the,\n\nChannel 1: Yes.\n\nChannel 0: like, airbag on unstable?\n\nChannel 1: Yes. Let me put this 19 2. Okay? But it's not working\n\nChannel 0: Yeah.\n\nChannel 1: still.\n\nChannel 0: Okay. Let's try to log in again.\n\nChannel 1: Okay. There it is. The username is t p z underscore a c s at t p z a x s. So it's\n\nChannel 0: Okay.\n\nChannel 1: already there, username and password.\n\nChannel 0: Okay. Can we save that one instead or wrote that down for us to access again the router's interface if ever there's a technical issue?\n\nChannel 1: Okay. So you want me to save this. Right? Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Just save it.\n\nChannel 1: Yeah. It said there.\n\nChannel 0: Mhmm. Are you able to log in now\n\nChannel 1: Log in to where?\n\nChannel 0: to the router's interface?\n\nChannel 1: Actually, I'm already in the routing interface.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Awesome. Now look for the p p p o e settings option, usually under Internet or w a n settings, One settings.\n\nChannel 1: Okay. Just a second. So let me go to the Internet and advance.\n\nChannel 0: Mhmm. Mhmm.\n\nChannel 1: Okay. So what I can see here is there's four options. One is Internet, wireless, LAN, and performance. Okay. So where where would so where you want me to go?\n\nChannel 0: Is there a connection type?\n\nChannel 1: Where is it?\n\nChannel 0: Connection type or PPPoE.\n\nChannel 1: Okay. So let's start from the beginning. Okay? So I'm on the network map page here, and it has two options. One is basic and another is advanced.\n\nSo in the network map, under basic, we I can see here the logo of Internet and and and there's a long, like, arrow and there's main AP. So above that main AP, I can see 2.4 GHz and five d. Okay? So under that, we have wireless clients, wired client phone and USB disk. Okay?\n\nAnd below that, there is topology, device name, IP address, MAC address, connection type, signal strength is all blank.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. And\n\nChannel 0: Can\n\nChannel 1: above\n\nChannel 0: you\n\nChannel 1: that paper mhmm.\n\nChannel 0: click\n\nChannel 1: Above that, it is\n\nChannel 0: the\n\nChannel 1: add mesh device. Yeah. That's all.\n\nChannel 0: okay. Can you click the connection type?\n\nChannel 1: Connection. Actually, I I can't I mean, it's in the box. So I can type there. I can click there. Sorry.\n\nYeah. Reference.\n\nChannel 0: Okay. It's just showing, but you cannot click\n\nChannel 1: Mhmm.\n\nChannel 0: that, the\n\nChannel 1: Yeah.\n\nChannel 0: connection type.\n\nChannel 1: Yeah. Yeah. Correct. So this connection type is in the in the table.\n\nChannel 0: Mhmm. May I know what router are are you using? The\n\nChannel 1: Is\n\nChannel 0: make\n\nChannel 1: it\n\nChannel 0: and model.\n\nChannel 1: the model is\n\nChannel 0: Chip Link.\n\nChannel 1: v\n\nChannel 0: Mhmm.\n\nChannel 1: v x, x for\n\nChannel 0: Mhmm.\n\nChannel 1: x Man, and Number 420,\n\nChannel 0: Four two zero. Mhmm.\n\nChannel 1: and then DashZZForGammaNumber2VVictor. Yeah.\n\nChannel 0: Mhmm. Sorry? Can you spell that again, please?\n\nChannel 1: So it's v x 420 and then\n\nChannel 0: Mhmm.\n\nChannel 1: ZZ2VVForVictor. Yeah. ZFor\n\nChannel 0: D g g two b.\n\nChannel 1: yeah. ZForGunner and Number2 and V is Victor. Z2V. Yeah.\n\nChannel 0: Okay.\n\nChannel 1: This is the model.\n\nChannel 0: Mhmm.\n\nChannel 1: Mhmm.\n\nChannel 0: Does it says Wi Fi six router or Wi Fi dual band router?\n\nChannel 1: Wi Fi six modem router with VoIP.\n\nChannel 0: Wi Fi six modem router\n\nChannel 1: Yeah.\n\nChannel 0: with\n\nChannel 1: VoIP.\n\nChannel 0: VoIP. Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Hang on. Let me just check the router.\n\nChannel 1: Mhmm. Okay.\n\nChannel 0: Hello? Yes. Thank you for waiting. So after checking the router,\n\nChannel 1: Mhmm.\n\nChannel 0: unfortunately, the router is not compatible with your current\n\nChannel 1: Mhmm.\n\nChannel 0: service requirements, which is the Linham Networks.\n\nChannel 1: Mhmm.\n\nChannel 0: So to yeah. To ensure a stable connection and full compatibility with our network, you will need to use a compatible router that meets the specification for your service type. So on my email, I already mentioned some compatible models, which is compatible with OpticFiber upgrade connection that\n\nChannel 1: Mhmm.\n\nChannel 0: we can authenticate or connect successfully using the PPPoE username and password that I provided you as well via email. So, yeah, for us to establish the VDSL model is will not gonna work with the Linham network. Yeah.\n\nChannel 1: Okay. What so what's the difference between this one and the one you are explaining?\n\nChannel 0: So the like, for example, the a x 3,000 dual band Wi Fi six router, it has a authentic PPPoE authentication, which we need for us to establish a connection with the router.\n\nChannel 1: Got\n\nChannel 0: Yeah.\n\nChannel 1: it.\n\nChannel 0: That's\n\nChannel 1: So\n\nChannel 0: my\n\nChannel 1: if I\n\nChannel 0: yes.\n\nChannel 1: purchased a router from you guys, what will be the price?\n\nChannel 0: Hang on. Let me just confirm.\n\nChannel 1: Okay.\n\nChannel 0: Yes. So for the route for the Linham networks, we only have one router available, which is the Ertel Gaming k seven Wi Fi six plus dual band. It's $219.95.\n\nChannel 1: Okay. Can you please send the type of router we need in the email? And then we will think and we will let you know.\n\nChannel 0: Okay. Sure. I'll send you this order out there.\n\nChannel 1: In the email, yes, please.\n\nChannel 0: Yep.\n\nChannel 1: And\n\nChannel 0: Mhmm.\n\nChannel 1: so if if we purchase a router from you, will you send the technician to set up all or we need to do by phone? How it works?\n\nChannel 0: Yeah. We can guide you via phone, but since the router is already preconfigured, you just need to connect it to the box which you did with that router. You connect it to the NTT box, the box on your wall. Then just turn it on and should be working. Wait.\n\nLet's just, like, wait a few minutes for the connection to establish, then that's it. No need for us to, log in to the router's interface anymore since we already configure it. Unlike if you'll be going to buy outside,\n\nChannel 1: Yeah.\n\nChannel 0: you'll\n\nChannel 1: That\n\nChannel 0: be\n\nChannel 1: will\n\nChannel 0: the one\n\nChannel 1: be\n\nChannel 0: who\n\nChannel 1: faster\n\nChannel 0: will configure.\n\nChannel 1: because, you know, I can do it just right away. Right? I'll just go to the JV Hi Fi or just buy one and just connect it. Yeah.\n\nChannel 0: Yeah. If you're going to decide to buy outside store, yeah, We just need to follow this instruction for us to connect to the Linham networks.\n\nChannel 1: Okay. Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: We'll we'll think about it, and then we will let you know. Yeah. If\n\nChannel 0: Okay.\n\nChannel 1: if in yeah. Yeah. Okay.\n\nChannel 0: Mhmm. Okay then. And I think I also send you also the compatible router here\n\nChannel 1: Just let\n\nChannel 0: in\n\nChannel 1: me\n\nChannel 0: the email. Yeah.\n\nChannel 1: Just a\n\nChannel 0: Yeah.\n\nChannel 1: second. Let me check my email.\n\nChannel 0: Mhmm. The email subject is setting Internet service to your router.\n\nChannel 1: Mhmm. Mhmm. So you send that in sujata dot gimire or a m u underscore g star with Gmail? A m\n\nChannel 0: I sent it to, yeah,\n\nChannel 1: u\n\nChannel 0: a m u\n\nChannel 1: underscore\n\nChannel 0: underscore\n\nChannel 1: gista. Yeah.\n\nChannel 0: gstar21@yahoo.com.\n\nChannel 1: Okay. Okay. No. I have not received any emails. Not yet.\n\nChannel 0: Okay. I think I sent it to you May 28, or I'll just resend it again today.\n\nChannel 1: Yes. Please resend it.\n\nChannel 0: Yeah. And\n\nChannel 1: Mhmm.\n\nChannel 0: upon checking the your order, I think you also ordered the p g, like a landline phone.\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Hang on.\n\nChannel 1: How it\n\nChannel 0: Let\n\nChannel 1: works\n\nChannel 0: me just\n\nChannel 1: and how\n\nChannel 0: check.\n\nChannel 1: to set up. Yep.\n\nChannel 0: So for that, we also want to clarify a few details regarding that service as this applies to the VoIP line. Just wanted to confirm whether you would like to proceed with a new phone number or if you would prefer to port over your existing number to us.\n\nChannel 1: New phone number.\n\nChannel 0: Yeah. Because once the VoIP line is activated, we can arrange for calls to be diverted to your mobile number if preferred. Alternatively, we can also provide a VoIP handset if you would like to use the service with the physical phone. Yeah. And is this PAG will be used for residential or business purposes?\n\nChannel 1: This one would be for business purpose.\n\nChannel 0: Okay. I see. So will you be needing a VoIP handset for it? A physical\n\nChannel 1: What is\n\nChannel 0: phone?\n\nChannel 1: Yes. Yes. Yes. Yeah. That one.\n\nChannel 0: Yes. Because we do offer handset also, which is if ever\n\nChannel 1: Mhmm.\n\nChannel 0: it's that's already preconfigured as well, you just need to connect it\n\nChannel 1: Mhmm.\n\nChannel 0: to the box there. It should\n\nChannel 1: It's\n\nChannel 0: be\n\nChannel 1: just\n\nChannel 0: working fine then.\n\nChannel 1: yeah. And the phone,\n\nChannel 0: Mhmm.\n\nChannel 1: you guys so we can purchase from you guys or we can purchase outside, like\n\nChannel 0: Yeah. We can you can purchase one from us. But about the prices, just confirm it first with our back end team because I'm not sure\n\nChannel 1: mhmm.\n\nChannel 0: about the price of the VoIP handset.\n\nChannel 1: Okay. So let's\n\nChannel 0: Yeah.\n\nChannel 1: let let me fix the Internet first, and then we'll come on that one later. Is it okay?\n\nChannel 0: Yeah. Okay. Sure. I'll\n\nChannel 1: So\n\nChannel 0: send\n\nChannel 1: the\n\nChannel 0: you\n\nChannel 1: I haven't\n\nChannel 0: again\n\nChannel 1: received\n\nChannel 0: the\n\nChannel 1: the email yet. Okay.\n\nChannel 0: Sorry? Mhmm.\n\nChannel 1: I have not received your email yet. Did you\n\nChannel 0: I\n\nChannel 1: resent?\n\nChannel 0: can hang on. Let me just resend it. Okay.\n\nChannel 1: Yeah. Your last name, what happened? So in your last email, we just received the welcome welcome to Airtel one and with the username and password. We have not received the in detail information regarding the router or modem. Yep.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Hang on.\n\nChannel 1: Mhmm.\n\nChannel 0: Let me try to send it again.\n\nChannel 1: Hello?\n\nChannel 0: Hello? Yes.\n\nChannel 1: Yes.\n\nChannel 0: Hello.\n\nChannel 1: Mhmm.\n\nChannel 0: Yes. So I resent again the email. Have you received\n\nChannel 1: Mhmm.\n\nChannel 0: it?\n\nChannel 1: Just a second.\n\nChannel 0: Sure.\n\nChannel 1: Yeah. You will receive the email. Yes. Yes.\n\nChannel 0: And I'll send you another one regarding the pager service.\n\nChannel 1: Uh-huh. Yes, please. Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. We also received that email as well. Yep.\n\nChannel 0: Okay.\n\nChannel 1: Mhmm.\n\nChannel 0: Nice. So, yeah, so regarding the router, we'll wait for your confirmation. Can you confirm it\n\nChannel 1: Uh-huh.\n\nChannel 0: within this day if you're going to purchase outside or\n\nChannel 1: Yeah.\n\nChannel 0: from Airtel?\n\nChannel 1: Mhmm. Mhmm. Okay. I will let you\n\nChannel 0: Mhmm.\n\nChannel 1: know. Okay?\n\nChannel 0: Yeah. So that if ever you'll be getting one from us, I'll inform our accounts department regarding it for them to send you an invoice. Then\n\nChannel 1: Mhmm.\n\nChannel 0: once that invoice is settled, we'll then send you the router.\n\nChannel 1: Okay. We will let\n\nChannel 0: If\n\nChannel 1: you know on\n\nChannel 0: ever.\n\nChannel 1: that.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. Let\n\nChannel 0: Just\n\nChannel 1: let let let us do our research first and then\n\nChannel 0: mhmm. Yeah. You can give us a callback or just response to my email.\n\nChannel 1: yeah. Okay. Sure. Sure.\n\nChannel 0: Okay. Thank you. Bye for now.\n\nChannel 1: Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.52,"end":1.92,"sentiment":"neutral","sentiment_score":0.26854902505874634},{"text":"Good afternoon.","start":1.92,"end":2.74,"sentiment":"positive","sentiment_score":0.502192497253418},{"text":"This is Maureen from Airtel tech support.","start":2.8,"end":5.46,"sentiment":"positive","sentiment_score":0.3995714911392757},{"text":"How can I assist you today?","start":6.48,"end":8.02,"sentiment":"positive","sentiment_score":0.42114171882470447}],"sentiment":"positive","sentiment_score":0.4122990481555462,"channel":0,"num_words":16,"start":1.52,"end":8.02},{"sentences":[{"text":"Hi, Maureen.","start":8.48,"end":9.12,"sentiment":"neutral","sentiment_score":0.19746652245521545},{"text":"Good afternoon.","start":9.12,"end":9.78,"sentiment":"positive","sentiment_score":0.42257948219776154},{"text":"We just we just purchased a Internet, and I need your assistance to connect my modem, my 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account?","start":59.87,"end":62.53,"sentiment":"neutral","sentiment_score":0.010503471828997135},{"text":"Okay.","start":66.03,"end":66.53,"sentiment":"neutral","sentiment_score":0.005111180245876312},{"text":"How about the phone number?","start":67.47,"end":69.41,"sentiment":"neutral","sentiment_score":0.0006235163658857345}],"sentiment":"neutral","sentiment_score":0.006589752621948719,"channel":0,"num_words":14,"start":59.87,"end":69.41},{"sentences":[{"text":"Yes.","start":70.02,"end":70.5,"sentiment":"neutral","sentiment_score":0.027409782633185387},{"text":"Okay.","start":70.5,"end":71.0,"sentiment":"neutral","sentiment_score":0.02263463474810123},{"text":"So the phone 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Suhata?","start":191.57501,"end":192.71501,"sentiment":"neutral","sentiment_score":0.10569319128990173}],"sentiment":"neutral","sentiment_score":0.07246750444173813,"channel":0,"num_words":5,"start":123.270004,"end":192.71501},{"sentences":[{"text":"Yes.","start":193.445,"end":193.945,"sentiment":"neutral","sentiment_score":0.13958249986171722}],"sentiment":"neutral","sentiment_score":0.13958249986171722,"channel":1,"num_words":1,"start":193.445,"end":193.945},{"sentences":[{"text":"Yes.","start":194.455,"end":194.85501,"sentiment":"neutral","sentiment_score":0.21500146389007568},{"text":"Thank you for 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you.","start":2013.1289,"end":2013.8489,"sentiment":"positive","sentiment_score":0.6737556159496307},{"text":"Bye for now.","start":2013.8489,"end":2014.7489,"sentiment":"positive","sentiment_score":0.406703919172287}],"sentiment":"positive","sentiment_score":0.4616837451855342,"channel":0,"num_words":6,"start":2012.6489,"end":2014.7489},{"sentences":[{"text":"Thank you.","start":2015.059,"end":2015.6189,"sentiment":"positive","sentiment_score":0.6560611128807068},{"text":"Bye bye.","start":2015.6189,"end":2016.2789,"sentiment":"neutral","sentiment_score":0.07401253283023834}],"sentiment":"positive","sentiment_score":0.36503682285547256,"channel":1,"num_words":4,"start":2015.059,"end":2016.2789}]},"summary":{"result":"success","short":"A customer called Airtel tech support to connect their modem and router. The representative named Maureen helped the customer through the setup process, including connecting their laptop or computer to the router and resetting their password and SSID. The agent also suggested a full reset if there are any technical issues and clarified the customer's router compatibility requirements. The agent provided instructions on setting up the router and sent a compatible router via email. The price for the Ertel Gaming K-7 Wi Fi 6 Plus dual-band router is $19.95, and the customer needs to purchase a new one. The agent sends an email with instructions on setting up the new router and confirms details about the service."},"intents":{"segments":[{"text":"We just we just purchased a Internet, and I need your assistance to connect my modem, my router. Mhmm. Yes.","start_word":20,"end_word":39,"intents":[{"intent":"Connect modem and router","confidence_score":0.13167849}]},{"text":"May I know your full name, please, for me to check the account? Yes.","start_word":41,"end_word":54,"intents":[{"intent":"Find account information","confidence_score":0.011056983}]},{"text":"I can walk you through the steps on how to install Yeah.","start_word":182,"end_word":193,"intents":[{"intent":"Assist with installation","confidence_score":0.008356688}]},{"text":"So, yeah, we would like to connect the TP Link into the system. Yeah. Okay.","start_word":454,"end_word":468,"intents":[{"intent":"Connect tp link to system","confidence_score":0.36360437}]},{"text":"in the address bar, type the IP address Uh-huh. printed at the back of your router. Yep.","start_word":652,"end_word":668,"intents":[{"intent":"Describe router configuration","confidence_score":0.00470458}]},{"text":"Can we save that one instead or wrote that down for us to access again the router's interface if ever there's a technical issue? Okay.","start_word":1454,"end_word":1478,"intents":[{"intent":"Access router's interface","confidence_score":0.20375131},{"intent":"Save router information","confidence_score":0.30557004},{"intent":"Access router's interface","confidence_score":0.50903076}]},{"text":"Is there a connection type? Where is it?","start_word":1590,"end_word":1597,"intents":[{"intent":"Find connection type","confidence_score":0.20726544}]},{"text":"Can you please send the type of router we need in the email? And then we will think and we will let you know. Okay. Sure.","start_word":2130,"end_word":2155,"intents":[{"intent":"Verify router configuration","confidence_score":0.029596465}]},{"text":"If you're going to decide to buy outside store, yeah, We just need to follow this instruction for us to connect to the Linham networks. Okay. Okay.","start_word":2332,"end_word":2358,"intents":[{"intent":"Connect to lingham networks","confidence_score":0.052405674},{"intent":"Provide availability of availability","confidence_score":0.00022214347}]},{"text":"The email subject is setting Internet service to your router. Mhmm.","start_word":2411,"end_word":2421,"intents":[{"intent":"Set up internet service","confidence_score":0.30355573}]},{"text":"So you send that in sujata dot gimire or a m u underscore g star with Gmail?","start_word":2423,"end_word":2439,"intents":[{"intent":"Send email","confidence_score":0.15376757}]},{"text":"So for that, we also want to clarify a few details regarding that service as this applies to the VoIP line. Just wanted to confirm whether you would like to proceed with a new phone number or if you would prefer to port over your existing number to us. New phone number.","start_word":2525,"end_word":2576,"intents":[{"intent":"Clarify service details","confidence_score":0.12733664}]},{"text":"So for that, we also want to clarify a few details regarding that service as this applies to the VoIP line. Just wanted to confirm whether you would like to proceed with a new phone number or if you would prefer to port over your existing number to us. New phone number. Yeah.","start_word":2525,"end_word":2577,"intents":[{"intent":"Verify phone number availability","confidence_score":0.0017245598}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.26854902505874634},{"text":"Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.417860895395279},{"text":"Hi, Maureen.","start_word":16,"end_word":17,"sentiment":"neutral","sentiment_score":0.19756755232810977},{"text":"Good afternoon.","start_word":18,"end_word":19,"sentiment":"positive","sentiment_score":0.42108428478240967},{"text":"We just we just purchased a Internet, and I need your assistance to connect my modem, my router. Mhmm. Yes. Mhmm. May I know your full name, please, for me to check the account? Yes. You're Sujata, s u j I t a. Mhmm. Give me a g h I m I r e. Sorry? Can I can you spell it again, please? G h I C m I h m I r e. I mhmm. M I r e. Yeah. Is this the name registered under the account? Okay. How about the phone number? Yes. Okay. So the phone number Mhmm. is 0416 Mhmm. 16 four seven six 176. Mhmm. sorry. Again, 0416 Mhmm. 474 Four four seven six. 474 Okay. 474. 416. Yeah. Okay. Okay. Hang on. Is it okay if I put you on hold? Let me just check your account, search for it. Yes, sir. Okay. Hang on. Hello, Suhata? Yes. Yes.","start_word":20,"end_word":175,"sentiment":"neutral","sentiment_score":0.030394291505217552},{"text":"Thank you for waiting.","start_word":176,"end_word":179,"sentiment":"positive","sentiment_score":0.3951273262500763},{"text":"Mhmm. Yeah. I can walk you through the steps on how to install Yeah. Yes. It's connected, actually. So there is there is a white box. It's at Mhmm. LAN and yeah. Mhmm. On the wall. And from z e one, I have Mhmm. put the yellow cable into the router. Mhmm. Mhmm. May I know on what port? Is it on the w a n port? Yeah. It's w a n. Okay. Yeah. How about the other end? So other n is z Z e one port? e one. Yeah. Yeah. Okay. Is it a black box, the one on your wall? What is that blog box meaning? May I know what is that z e n port? Is that a Right. black box or a white box? It's a white one, and the company is a d t r a n, Aetran. Okay. Yeah. Is there other box there that says saying Lindholm Networks? No. It's just so we have one, like, TP Link OMADA. This is a black one. Okay? And from here, there is a white cable going into the the white box, Etran. This one is connected in z e four. Okay. I see. Does the NTT box has lights on it? Like, green lights. Yeah. In the white box, there is there is, yeah, blinking. Yeah. There's lights. One, two, three, four lights blinking on. Yeah. Okay. How about the router, the one that we provided you? The one that you provided, Mhmm. Does meaning? it have the lights? No. No. Actually, this this router belongs to us. We already have the router from the TP Link. Okay. So, yeah, we would like to connect the TP Link into the system. Yeah. Okay. Is that the route you bought a router from us? Sorry. No. No. No. This is from Okay. TP Link. Yeah. Yeah. Mhmm. Have you received the email instruction that I sent to you? Yeah. Yeah. I did. And then you send me the username and the password. Okay. Mhmm. Yeah. That Okay. one. Right? Yeah. That's correct. Okay. So hang on. Let me just check. Okay. Since the router is connected, can you look underneath the router? You'll find the sticker with your Wi Fi network name and password. So let's connect your laptop or computer there for us to continue with the setup. Yeah. Yeah. So, Yeah. Yeah. No. yeah, your device must be connected to the router's Wi Fi network even without Internet access to access the router interface during setup. Yes. So it's connected, but it says there's no Internet. 9 okay. Now let's log in to the router's interface. Open a browser on your is it a laptop or a Mhmm. It's a a laptop. laptop or a computer? Okay. Open a browser on your laptop. And Yeah. in the address bar, type the IP address Uh-huh. printed at the back of your router. Yep. It's Usually, something like one nine two dot yeah. one One six six eight. eight Yeah. Yeah. dot I'm one, there. that one. So I Is it have already just connected, and I'm on mhmm. the network network Okay. map base. Yeah. Yeah. Does it ask username and password? Mhmm. Mhmm. Yeah. So in the Internet. Can you Right? yeah. Can you see the username and password at the back of your router also? It says, like, default username and password. On the router? Yeah. At the back of the router also. Just a second. Yeah. It's there. Wait. Kindly use that username and password. Press to enter the Uh-huh. router's interface. Okay. So it just has the password PIN, and it has the SSID Wi Fi. Can you see a username? No. There's It says not username, username. but it just, what do you call? They just have, like, Wi Fi password or PIN, and the next one is Mhmm. SSID. Yeah. Okay. I see. But Or on do the you want me to On use the previous sorry. Or you want me to use the previous what do you call this? A second. I have the picture here. A second. Give me a second. Mhmm. Don't have the username. Just have the password. Yeah. Okay. Does it go through the web site? Just a second. Sure. So in the username, should I put the Mhmm. item one or the previous one? No. Actually, that's a different one. That's for the PPPoE username and password. Yeah. The add router's interface username and password is different. There's no written at the back of your router? So it will it this will be with the TP Link, right, at tp link dot a Uh-huh. u or what? Is there a username at the back of your router? It says username. Mhmm. No. You don't have. Does have password and SSID? May I know what are just the details Okay. Read So them there. Yeah. so on the back, it says Mhmm. it says the model and model and then power. Okay. And then Mhmm. definite access and the definite password. Oh, sorry? Okay. What is that? Ethernet password? It's sorry. It's a default access and default password. Okay. Yeah. So That's the one. the default password is Admin, which I already, like, put in. Mhmm. Yeah. And the password is And then they have Wi Fi password or PIN, and Mhmm. they have SSID. Yeah. Mhmm. May I know what did you enter for the username? It's admin. Right? Yeah. Admin. Yes. How about the password? And the password is What did you enter the password? I have not. So let me enter. Okay. Just wait. Okay. It's 4. Mhmm.","start_word":180,"end_word":1127,"sentiment":"neutral","sentiment_score":-0.005677082368078394},{"text":"It's not working.","start_word":1128,"end_word":1130,"sentiment":"negative","sentiment_score":-0.4591730535030365},{"text":"May I know what did you type in? So I just put the username as admin. And the password I put 84452085, which is on the back of the router. Just Yeah. Is that the Wi Fi key? a second. It's a Wi Fi Can password. we try That's PIN. Yeah. okay. Can we try to use Admin also, the password? Username Admin, then password is Admin as well. Okay. Okay. Yeah. Yeah. Let's just try. Mhmm. So I it's so I just save it, but nothing nothing here. Just a second. Alright. Mhmm. Mhmm. Nothing. It's not working? No. So I May I know I what does it says? Is does it says so error? so Or okay. So so in the Internet section, there is basic. And under under basic, we have Internet Internet connection setup where they have username and password. So I thought in this username, I need to put the username that you provided us. Okay? Mhmm. And and I tried to put this admin and save it, but Mhmm. yeah. Mhmm. That's all. Okay. Can we Mhmm. perform a full reset on the router? Yeah. Sure. Let Yeah. me On the grab the PIN. Yeah. Yeah. Just a yeah. On the back of the router, there's a second. small Yeah. hole Yeah. or Let a button me labeled do reset. it. Yeah. Please mhmm. Okay. Please press and hold that button for thirty seconds until the router starts. Okay. Then let me know once the router lights are back on and stable. Yeah. It's reached up now, and it's. Is the, Yes. like, airbag on unstable? Yes. Let me put this 19 2. Okay? But it's not working Yeah. still. Okay. Let's try to log in again. Okay. There it is. The username is t p z underscore a c s at t p z a x s. So it's Okay. already there, username and password. Okay. Can we save that one instead or wrote that down for us to access again the router's interface if ever there's a technical issue? Okay. So you want me to save this. Right? Okay. Yeah. Yeah. Just save it. Yeah. It said there. Mhmm. Are you able to log in now Log in to where? to the router's interface? Actually, I'm already in the routing interface. Okay. Yeah. Okay.","start_word":1131,"end_word":1522,"sentiment":"neutral","sentiment_score":-0.010702255847198625},{"text":"Awesome.","start_word":1523,"end_word":1523,"sentiment":"positive","sentiment_score":0.3681058287620544},{"text":"Now look for the p p p o e settings option, usually under Internet or w a n settings, One settings. Okay. Just a second. So let me go to the Internet and advance. Mhmm. Mhmm. Okay. So what I can see here is there's four options. One is Internet, wireless, LAN, and performance. Okay. So where where would so where you want me to go? Is there a connection type? Where is it? Connection type or PPPoE. Okay. So let's start from the beginning. Okay? So I'm on the network map page here, and it has two options. One is basic and another is advanced. So in the network map, under basic, we I can see here the logo of Internet and and and there's a long, like, arrow and there's main AP. So above that main AP, I can see 2.4 GHz and five d. Okay? So under that, we have wireless clients, wired client phone and USB disk. Okay? And below that, there is topology, device name, IP address, MAC address, connection type, signal strength is all blank. Yeah. Yeah. And Can above you that paper mhmm. click Above that, it is the add mesh device. Yeah. That's all. okay. Can you click the connection type? Connection. Actually, I I can't I mean, it's in the box. So I can type there. I can click there. Sorry. Yeah. Reference. Okay. It's just showing, but you cannot click Mhmm. that, the Yeah. connection type. Yeah. Yeah. Correct. So this connection type is in the in the table. Mhmm. May I know what router are are you using? The Is make it and model. the model is Chip Link. v Mhmm. v x, x for Mhmm. x Man, and Number 420, Four two zero. Mhmm. and then DashZZForGammaNumber2VVictor. Yeah. Mhmm. Sorry? Can you spell that again, please? So it's v x 420 and then Mhmm. ZZ2VVForVictor. Yeah. ZFor D g g two b. yeah. ZForGunner and Number2 and V is Victor. Z2V. Yeah. Okay. This is the model. Mhmm. Mhmm. Does it says Wi Fi six router or Wi Fi dual band router? Wi Fi six modem router with VoIP. Wi Fi six modem router Yeah. with VoIP. VoIP. Okay. Yeah. Hang on. Let me just check the router. Mhmm. Okay. Hello? Yes. Thank you for waiting. So after checking the router, Mhmm.","start_word":1524,"end_word":1917,"sentiment":"neutral","sentiment_score":0.023323931537455107},{"text":"unfortunately, the router is not compatible with your current Mhmm. service requirements, which is the Linham Networks.","start_word":1918,"end_word":1934,"sentiment":"negative","sentiment_score":-0.4603371024131775},{"text":"Mhmm. So to yeah. To ensure a stable connection and full compatibility with our network, you will need to use a compatible router that meets the specification for your service type. So on my email, I already mentioned some compatible models, which is compatible with OpticFiber upgrade connection that Mhmm.","start_word":1935,"end_word":1984,"sentiment":"neutral","sentiment_score":0.033093487396836284},{"text":"we can authenticate or connect successfully using the PPPoE username and password that I provided you as well via email.","start_word":1985,"end_word":2004,"sentiment":"positive","sentiment_score":0.4680717289447784},{"text":"So, yeah, for us to establish the VDSL model is will not gonna work with the Linham network.","start_word":2005,"end_word":2022,"sentiment":"negative","sentiment_score":-0.35113242268562317},{"text":"Yeah. Okay. What so what's the difference between this one and the one you are explaining? So the like, for example, the a x 3,000 dual band Wi Fi six router, it has a authentic PPPoE authentication, which we need for us to establish a connection with the router. Got Yeah. it. That's So my if I yes. purchased a router from you guys, what will be the price? Hang on. Let me just confirm. Okay. Yes. So for the route for the Linham networks, we only have one router available, which is the Ertel Gaming k seven Wi Fi six plus dual band. It's $219.95. Okay. Can you please send the type of router we need in the email? And then we will think and we will let you know. Okay. Sure. I'll send you this order out there. In the email, yes, please. Yep. And Mhmm. so if if we purchase a router from you, will you send the technician to set up all or we need to do by phone? How it works? Yeah. We can guide you via phone, but since the router is already preconfigured, you just need to connect it to the box which you did with that router. You connect it to the NTT box, the box on your wall. Then just turn it on and should be working. Wait. Let's just, like, wait a few minutes for the connection to establish, then that's it. No need for us to, log in to the router's interface anymore since we already configure it. Unlike if you'll be going to buy outside, Yeah. you'll That be will the one be who faster will configure. because, you know, I can do it just right away. Right? I'll just go to the JV Hi Fi or just buy one and just connect it. Yeah. Yeah. If you're going to decide to buy outside store, yeah, We just need to follow this instruction for us to connect to the Linham networks. Okay. Okay. Mhmm. We'll we'll think about it, and then we will let you know. Yeah. If Okay. if in yeah. Yeah. Okay. Mhmm. Okay then. And I think I also send you also the compatible router here Just let in me the email. Yeah. Just a Yeah. second. Let me check my email. Mhmm. The email subject is setting Internet service to your router. Mhmm. Mhmm. So you send that in sujata dot gimire or a m u underscore g star with Gmail? A m I sent it to, yeah, u a m u underscore underscore gista. Yeah. gstar21@yahoo.com. Okay. Okay. No.","start_word":2023,"end_word":2458,"sentiment":"neutral","sentiment_score":0.10432759323798188},{"text":"I have not received any emails. Not yet.","start_word":2459,"end_word":2466,"sentiment":"negative","sentiment_score":-0.45083972811698914},{"text":"Okay. I think I sent it to you May 28, or I'll just resend it again today. Yes. Please resend it. Yeah. And Mhmm. upon checking the your order, I think you also ordered the p g, like a landline phone. Yes. Yeah. Hang on. How it Let me works just and how check. to set up. Yep. So for that, we also want to clarify a few details regarding that service as this applies to the VoIP line. Just wanted to confirm whether you would like to proceed with a new phone number or if you would prefer to port over your existing number to us. New phone number. Yeah. Because once the VoIP line is activated, we can arrange for calls to be diverted to your mobile number if preferred. Alternatively, we can also provide a VoIP handset if you would like to use the service with the physical phone. Yeah. And is this PAG will be used for residential or business purposes? This one would be for business purpose. Okay. I see. So will you be needing a VoIP handset for it? A physical What is phone? Yes. Yes. Yes. Yeah. That one. Yes. Because we do offer handset also, which is if ever Mhmm. it's that's already preconfigured as well, you just need to connect it Mhmm. to the box there.","start_word":2467,"end_word":2691,"sentiment":"neutral","sentiment_score":0.10066012408998276},{"text":"It should It's be just working fine then.","start_word":2692,"end_word":2699,"sentiment":"positive","sentiment_score":0.40579450130462646},{"text":"yeah. And the phone, Mhmm. you guys so we can purchase from you guys or we can purchase outside, like Yeah. We can you can purchase one from us. But about the prices, just confirm it first with our back end team because I'm not sure mhmm. about the price of the VoIP handset. Okay. So let's Yeah. let let me fix the Internet first, and then we'll come on that one later. Is it okay? Yeah. Okay. Sure. I'll So send the you I haven't again received the the email yet. Okay. Sorry? Mhmm. I have not received your email yet. Did you I resent? can hang on. Let me just resend it. Okay. Yeah. Your last name, what happened? So in your last email, we just received the welcome welcome to Airtel one and with the username and password. We have not received the in detail information regarding the router or modem. Yep. Okay. Yeah. Hang on. Mhmm. Let me try to send it again. Hello? Hello? Yes. Yes. Hello. Mhmm. Yes. So I resent again the email. Have you received Mhmm. it? Just a second. Sure. Yeah. You will receive the email. Yes. Yes. And I'll send you another one regarding the pager service. Uh-huh. Yes, please. Yeah. Mhmm. Yeah. We also received that email as well. Yep. Okay. Mhmm. Nice. So, yeah, so regarding the router, we'll wait for your confirmation. Can you confirm it Uh-huh. within this day if you're going to purchase outside or Yeah. from Airtel? Mhmm. Mhmm. Okay. I will let you Mhmm. know. Okay? Yeah. So that if ever you'll be getting one from us, I'll inform our accounts department regarding it for them to send you an invoice. Then Mhmm. once that invoice is settled, we'll then send you the router. Okay. We will let If you know on ever. that. Mhmm. Yeah. Yeah. Yeah. Let Just let let let us do our research first and then mhmm. Yeah. You can give us a callback or just response to my email. yeah. Okay. Sure. Sure. Okay.","start_word":2700,"end_word":3045,"sentiment":"neutral","sentiment_score":0.04003564110079597},{"text":"Thank you. Bye for now. Thank you. Bye bye.","start_word":3046,"end_word":3054,"sentiment":"positive","sentiment_score":0.4832136034965515}],"average":{"sentiment":"neutral","sentiment_score":0.02972311687718051}}}}