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you for calling Airtel. My name is Marie. May I have your name, please? Yes. Hello?\n\nCan you hear me? Hi. Yes. Mhmm. Okay.\n\nI'm so sorry to hear that, Susan. You mentioned about an Indian SIM Airtel. You're not receiving any messages. Right? For an Indian same Airtel, Susan, you will need to contact the Airtel India directly as Airtel India and Airtel Australia has been I mean, is run by a different company.\n\nNo worries. You can you can also check on the third party website or Google online the Airtel India customer service number, and you'll get and you'll be connected to them as we only cater Airtel Australian SIM or mobile phone. I really understand, Susan. I'm so sorry. As we currently cater Airtel Australian customers.\n\nWe will only have a visibility for all customers under under Australian account. So you will need to contact Airtel India directly. It's a different company. It's being run by a different company. Thank you so much.\n\nAnything else I can help you with?","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.8399999,"end":3.12,"sentiment":"positive","sentiment_score":0.4025456726551056},{"text":"My name is Marie.","start":3.12,"end":4.08,"sentiment":"positive","sentiment_score":0.3563391640782356},{"text":"May I have your name, please?","start":4.08,"end":5.38,"sentiment":"neutral","sentiment_score":0.193555677930514},{"text":"Yes.","start":7.44,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.035311467945575714},{"text":"Hello?","start":7.7599998,"end":8.08,"sentiment":"neutral","sentiment_score":0.014239379204809666}],"sentiment":"neutral","sentiment_score":0.27346881966599645,"num_words":17,"start":1.8399999,"end":8.08},{"sentences":[{"text":"Can you hear me?","start":8.08,"end":8.98,"sentiment":"neutral","sentiment_score":0.00788628263399005},{"text":"Hi.","start":10.8,"end":11.3,"sentiment":"neutral","sentiment_score":0.03541990742087364},{"text":"Yes.","start":17.845,"end":18.345,"sentiment":"neutral","sentiment_score":0.025912897661328316},{"text":"Mhmm.","start":25.525,"end":26.025,"sentiment":"neutral","sentiment_score":-0.02396041713654995},{"text":"Okay.","start":29.55,"end":30.05,"sentiment":"neutral","sentiment_score":-0.025312915444374084}],"sentiment":"neutral","sentiment_score":0.005450575379654765,"num_words":8,"start":8.08,"end":30.05},{"sentences":[{"text":"I'm so sorry to hear that, Susan.","start":45.005,"end":46.785,"sentiment":"neutral","sentiment_score":-0.32116909112249103},{"text":"You mentioned about an Indian SIM Airtel.","start":47.245,"end":49.725,"sentiment":"neutral","sentiment_score":-0.21291343654905046},{"text":"You're not receiving any messages.","start":49.725,"end":51.345,"sentiment":"negative","sentiment_score":-0.36723249554634096},{"text":"Right?","start":51.405,"end":51.905,"sentiment":"neutral","sentiment_score":-0.2249930649995804},{"text":"For an Indian same Airtel, Susan, you will need to contact the Airtel India directly as Airtel India and Airtel Australia has been I mean, is run by a different company.","start":64.49,"end":78.415,"sentiment":"neutral","sentiment_score":-0.14905757865598124}],"sentiment":"neutral","sentiment_score":-0.2043238857797548,"num_words":51,"start":45.005,"end":78.415},{"sentences":[{"text":"No worries.","start":87.99,"end":88.81,"sentiment":"neutral","sentiment_score":0.036116018891334534},{"text":"You can you can also check on the third party website or Google online the Airtel India customer service number, and you'll get and you'll be connected to them as we only cater Airtel Australian SIM or mobile phone.","start":88.869995,"end":108.505,"sentiment":"neutral","sentiment_score":0.04994880465360788},{"text":"I really understand, Susan.","start":118.78,"end":120.22,"sentiment":"neutral","sentiment_score":-0.1294389832764864},{"text":"I'm so sorry.","start":120.22,"end":121.2,"sentiment":"neutral","sentiment_score":-0.20105798045794168},{"text":"As we currently cater Airtel Australian customers.","start":121.259995,"end":131.47499,"sentiment":"neutral","sentiment_score":-0.2258594653436116}],"sentiment":"neutral","sentiment_score":-0.012394740229303187,"num_words":55,"start":87.99,"end":131.47499},{"sentences":[{"text":"We will only have a visibility for all customers under under Australian account.","start":132.25499,"end":138.19499,"sentiment":"neutral","sentiment_score":-0.21580483936346495},{"text":"So you will need to contact Airtel India directly.","start":138.89499,"end":142.275,"sentiment":"neutral","sentiment_score":-0.17479045689105988},{"text":"It's a different company.","start":143.12001,"end":144.24,"sentiment":"neutral","sentiment_score":-0.18010270223021507},{"text":"It's being run by a different company.","start":144.24,"end":146.02,"sentiment":"neutral","sentiment_score":-0.14814212705407823},{"text":"Thank you so much.","start":149.6,"end":150.72,"sentiment":"positive","sentiment_score":0.4939080998301506}],"sentiment":"neutral","sentiment_score":-0.11244190061414563,"num_words":37,"start":132.25499,"end":150.72},{"sentences":[{"text":"Anything else I can help you with?","start":150.72,"end":152.42001,"sentiment":"neutral","sentiment_score":0.17768226989677974}],"sentiment":"neutral","sentiment_score":0.17768226989677974,"num_words":7,"start":150.72,"end":152.42001}]}}]},{"alternatives":[{"transcript":"Hello? Yes. This is Lisa. I'm calling from Perth Western Australia. Hello? Yes. I reached out to, like, July 15 for my Indian SIM. It's like, like, like, 400990 9. But it's not working. Are you showing, like, emergency calls only? No message coming? No. I can't make any calls? I don't know what is the reason for that. Yeah. I reached out, like like, nearly, like, 5,001, the bundle. I don't know what what services is going to power in that. Because, like they said, like, when you are in overseas, you need to call this number. That's why I just called you guys. I'm not sure. Like, no use at all. Like, no one helping me. Wasting my time also. Okay. No problem. Bye. No. 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Yes. This is Lisa. I'm calling from Perth Western Australia. Hello?\n\nYes. I reached out to, like, July 15 for my Indian SIM. It's like, like, like, 400990 9. But it's not working. Are you showing, like, emergency calls only?\n\nNo message coming? No. I can't make any calls? I don't know what is the reason for that. Yeah.\n\nI reached out, like like, nearly, like, 5,001, the bundle. I don't know what what services is going to power in that. Because, like they said, like, when you are in overseas, you need to call this number. That's why I just called you guys. I'm not sure.\n\nLike, no use at all. Like, no one helping me. Wasting my time also. Okay. No problem.\n\nBye. No. Thanks.","paragraphs":[{"sentences":[{"text":"Hello?","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.05019742622971535},{"text":"Yes.","start":9.36,"end":9.86,"sentiment":"neutral","sentiment_score":0.02784768119454384},{"text":"This is Lisa.","start":10.719999,"end":11.599999,"sentiment":"neutral","sentiment_score":0.032636404037475586},{"text":"I'm calling from Perth Western Australia.","start":11.599999,"end":14.434999,"sentiment":"neutral","sentiment_score":0.032409198892613254},{"text":"Hello?","start":16.335,"end":16.835,"sentiment":"neutral","sentiment_score":0.019586876034736633}],"sentiment":"neutral","sentiment_score":0.032499699077258505,"num_words":12,"start":6.08,"end":16.835},{"sentences":[{"text":"Yes.","start":18.975,"end":19.475,"sentiment":"neutral","sentiment_score":0.0253386702388525},{"text":"I reached out to, like, July 15 for my Indian SIM.","start":19.535,"end":24.595,"sentiment":"neutral","sentiment_score":0.0007840643044222485},{"text":"It's like, like, like, 400990 9.","start":25.375,"end":30.55,"sentiment":"neutral","sentiment_score":-0.020636281929910183},{"text":"But it's not working.","start":32.45,"end":33.57,"sentiment":"neutral","sentiment_score":-0.2623044569045305},{"text":"Are you showing, like, emergency calls only?","start":33.57,"end":36.29,"sentiment":"neutral","sentiment_score":-0.15519297548702785}],"sentiment":"neutral","sentiment_score":-0.07673872310411313,"num_words":29,"start":18.975,"end":36.29},{"sentences":[{"text":"No message coming?","start":36.29,"end":37.65,"sentiment":"neutral","sentiment_score":-0.1945034017165502},{"text":"No.","start":37.65,"end":38.15,"sentiment":"neutral","sentiment_score":-0.25617480278015137},{"text":"I can't make any calls?","start":38.61,"end":40.29,"sentiment":"neutral","sentiment_score":-0.3027604818344116},{"text":"I don't know what is the reason for that.","start":40.29,"end":44.515,"sentiment":"negative","sentiment_score":-0.33712398012479144},{"text":"Yeah.","start":52.335,"end":52.735,"sentiment":"neutral","sentiment_score":-0.15930268168449402}],"sentiment":"neutral","sentiment_score":-0.2919424168373409,"num_words":19,"start":36.29,"end":52.735},{"sentences":[{"text":"I reached out, like like, nearly, like, 5,001, the bundle.","start":52.735,"end":57.87,"sentiment":"neutral","sentiment_score":-0.17977835685014726},{"text":"I don't know what what services is going to power in that.","start":57.87,"end":63.329998,"sentiment":"neutral","sentiment_score":-0.24850265930096307},{"text":"Because, like they said, like, when you are in overseas, you need to call this number.","start":64.27,"end":85.1,"sentiment":"neutral","sentiment_score":-0.15183064714074135},{"text":"That's why I just called you guys.","start":85.1,"end":86.96,"sentiment":"neutral","sentiment_score":-0.135024151631764},{"text":"I'm not sure.","start":111.08,"end":111.96,"sentiment":"neutral","sentiment_score":-0.31972383459409076}],"sentiment":"neutral","sentiment_score":-0.18986346665769815,"num_words":48,"start":52.735,"end":111.96},{"sentences":[{"text":"Like, no use at all.","start":111.96,"end":113.56,"sentiment":"negative","sentiment_score":-0.47866294384002683},{"text":"Like, no one helping me.","start":113.56,"end":115.18,"sentiment":"negative","sentiment_score":-0.4681628406047821},{"text":"Wasting my time also.","start":116.119995,"end":117.58,"sentiment":"negative","sentiment_score":-0.39929307252168655},{"text":"Okay.","start":147.78494,"end":148.26494,"sentiment":"neutral","sentiment_score":0.019619544968008995},{"text":"No problem.","start":148.26494,"end":148.92494,"sentiment":"neutral","sentiment_score":0.10910646617412567}],"sentiment":"negative","sentiment_score":-0.35843933735261946,"num_words":17,"start":111.96,"end":148.92494},{"sentences":[{"text":"Bye.","start":148.98494,"end":149.48494,"sentiment":"neutral","sentiment_score":0.15822255611419678},{"text":"No.","start":152.82494,"end":153.06494,"sentiment":"neutral","sentiment_score":0.049151115119457245},{"text":"Thanks.","start":153.06494,"end":153.56494,"sentiment":"neutral","sentiment_score":0.0842551440000534}],"sentiment":"neutral","sentiment_score":0.09720960507790248,"num_words":3,"start":148.98494,"end":153.56494}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Marie. May I have your name, please?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Hello? Can you hear me?\n\nChannel 1: Yes. This\n\nChannel 0: Hi.\n\nChannel 1: is Lisa. I'm calling from Perth Western Australia. Hello?\n\nChannel 0: Yes.\n\nChannel 1: Yes. I reached out to, like, July 15 for my Indian SIM. It's\n\nChannel 0: Mhmm.\n\nChannel 1: like, like, like, 400990\n\nChannel 0: Okay.\n\nChannel 1: 9. But it's not working. Are you showing, like, emergency calls only? No message coming? No.\n\nI can't make any calls? I don't know what is the reason for that.\n\nChannel 0: I'm so sorry to hear that, Susan. You mentioned about an Indian SIM Airtel. You're not receiving any messages. Right?\n\nChannel 1: Yeah. I reached out, like like, nearly, like, 5,001, the bundle. I don't know what what services is going to power in that. Because,\n\nChannel 0: For\n\nChannel 1: like\n\nChannel 0: an Indian same Airtel, Susan, you will need to contact the Airtel India directly as Airtel India and Airtel Australia has been I mean, is run by a different company.\n\nChannel 1: they said, like, when you are in overseas, you need to call this number. That's why I just called you guys.\n\nChannel 0: No worries. You can you can also check on the third party website or Google online the Airtel India customer service number, and you'll get and you'll be connected to them as we only cater Airtel Australian SIM or mobile phone.\n\nChannel 1: I'm not sure. Like, no use at all. Like, no one helping me. Wasting my time also.\n\nChannel 0: I really understand, Susan. I'm so sorry. As we currently cater Airtel Australian customers. We will only have a visibility for all customers under under Australian account. So you will need to contact Airtel India directly.\n\nIt's a different company. It's being run by a different company.\n\nChannel 1: Okay. No problem. Bye.\n\nChannel 0: Thank you so much. Anything else I can help you with?\n\nChannel 1: No. Thanks.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.8399999,"end":3.12,"sentiment":"positive","sentiment_score":0.4025456726551056},{"text":"My name is Marie.","start":3.12,"end":4.08,"sentiment":"positive","sentiment_score":0.3563391640782356},{"text":"May I have your name, 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me?","start":8.08,"end":8.98,"sentiment":"neutral","sentiment_score":0.00788628263399005}],"sentiment":"neutral","sentiment_score":0.013515996281057596,"channel":0,"num_words":6,"start":7.44,"end":8.98},{"sentences":[{"text":"Yes.","start":9.36,"end":9.86,"sentiment":"neutral","sentiment_score":0.02784768119454384},{"text":"This","start":10.719999,"end":10.96,"sentiment":"neutral","sentiment_score":0.032979778945446014}],"sentiment":"neutral","sentiment_score":0.030413730069994926,"channel":1,"num_words":2,"start":9.36,"end":10.96},{"sentences":[{"text":"Hi.","start":10.8,"end":11.3,"sentiment":"neutral","sentiment_score":0.03541990742087364}],"sentiment":"neutral","sentiment_score":0.03541990742087364,"channel":0,"num_words":1,"start":10.8,"end":11.3},{"sentences":[{"text":"is Lisa.","start":10.96,"end":11.599999,"sentiment":"neutral","sentiment_score":0.03246471658349037},{"text":"I'm calling from Perth Western 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SIM.","start":19.535,"end":24.595,"sentiment":"neutral","sentiment_score":0.0007840643044222485},{"text":"It's","start":25.375,"end":25.535,"sentiment":"neutral","sentiment_score":-0.025373205542564392}],"sentiment":"neutral","sentiment_score":0.000660782464994834,"channel":1,"num_words":13,"start":18.975,"end":25.535},{"sentences":[{"text":"Mhmm.","start":25.525,"end":26.025,"sentiment":"neutral","sentiment_score":-0.02396041713654995}],"sentiment":"neutral","sentiment_score":-0.02396041713654995,"channel":0,"num_words":1,"start":25.525,"end":26.025},{"sentences":[{"text":"like, like, like, 400990","start":25.535,"end":29.91,"sentiment":"neutral","sentiment_score":-0.016861943993717432}],"sentiment":"neutral","sentiment_score":-0.016861943993717432,"channel":1,"num_words":4,"start":25.535,"end":29.91},{"sentences":[{"text":"Okay.","start":29.55,"end":30.05,"sentiment":"neutral","sentiment_score":-0.025312915444374084}],"sentiment":"neutral","sentiment_score":-0.025312915444374084,"channel":0,"num_words":1,"start":29.55,"end":30.05},{"sentences":[{"text":"9.","start":30.05,"end":30.55,"sentiment":"neutral","sentiment_score":-0.030996710062026978},{"text":"But it's not working.","start":32.45,"end":33.57,"sentiment":"neutral","sentiment_score":-0.2623044569045305},{"text":"Are you showing, like, emergency calls only?","start":33.57,"end":36.29,"sentiment":"neutral","sentiment_score":-0.15519297548702785},{"text":"No message coming?","start":36.29,"end":37.65,"sentiment":"neutral","sentiment_score":-0.1945034017165502},{"text":"No.","start":37.65,"end":38.15,"sentiment":"neutral","sentiment_score":-0.25617480278015137}],"sentiment":"neutral","sentiment_score":-0.18789064837619662,"channel":1,"num_words":16,"start":30.05,"end":38.15},{"sentences":[{"text":"I can't make any calls?","start":38.61,"end":40.29,"sentiment":"neutral","sentiment_score":-0.3027604818344116},{"text":"I don't know what is the reason for that.","start":40.29,"end":44.515,"sentiment":"negative","sentiment_score":-0.33712398012479144}],"sentiment":"neutral","sentiment_score":-0.32485130216394154,"channel":1,"num_words":14,"start":38.61,"end":44.515},{"sentences":[{"text":"I'm so sorry to hear that, Susan.","start":45.005,"end":46.785,"sentiment":"neutral","sentiment_score":-0.32116909112249103},{"text":"You mentioned about an Indian SIM Airtel.","start":47.245,"end":49.725,"sentiment":"neutral","sentiment_score":-0.21291343654905046},{"text":"You're not receiving any messages.","start":49.725,"end":51.345,"sentiment":"negative","sentiment_score":-0.36723249554634096},{"text":"Right?","start":51.405,"end":51.905,"sentiment":"neutral","sentiment_score":-0.2249930649995804}],"sentiment":"neutral","sentiment_score":-0.28998666182160376,"channel":0,"num_words":20,"start":45.005,"end":51.905},{"sentences":[{"text":"Yeah.","start":52.335,"end":52.735,"sentiment":"neutral","sentiment_score":-0.15930268168449402},{"text":"I reached out, like like, nearly, like, 5,001, the bundle.","start":52.735,"end":57.87,"sentiment":"neutral","sentiment_score":-0.17977835685014726},{"text":"I don't know what what services is going to power in that.","start":57.87,"end":63.329998,"sentiment":"neutral","sentiment_score":-0.24850265930096307},{"text":"Because,","start":64.27,"end":64.59,"sentiment":"neutral","sentiment_score":-0.16168367862701416}],"sentiment":"neutral","sentiment_score":-0.21253341001768908,"channel":1,"num_words":24,"start":52.335,"end":64.59},{"sentences":[{"text":"For","start":64.49,"end":64.81,"sentiment":"neutral","sentiment_score":-0.14085286855697632}],"sentiment":"neutral","sentiment_score":-0.14085286855697632,"channel":0,"num_words":1,"start":64.49,"end":64.81},{"sentences":[{"text":"like","start":64.59,"end":65.09,"sentiment":"neutral","sentiment_score":-0.14463073015213013}],"sentiment":"neutral","sentiment_score":-0.14463073015213013,"channel":1,"num_words":1,"start":64.59,"end":65.09},{"sentences":[{"text":"an Indian same Airtel, Susan, you will need to contact the Airtel India directly as Airtel India and Airtel Australia has been I mean, is run by a different company.","start":64.81,"end":78.415,"sentiment":"neutral","sentiment_score":-0.14933106899261475}],"sentiment":"neutral","sentiment_score":-0.14933106899261475,"channel":0,"num_words":30,"start":64.81,"end":78.415},{"sentences":[{"text":"they said, like, when you are in overseas, you need to call this number.","start":80.365005,"end":85.1,"sentiment":"neutral","sentiment_score":-0.15164113896233694},{"text":"That's why I just called you guys.","start":85.1,"end":86.96,"sentiment":"neutral","sentiment_score":-0.135024151631764}],"sentiment":"neutral","sentiment_score":-0.1461021431854793,"channel":1,"num_words":21,"start":80.365005,"end":86.96},{"sentences":[{"text":"No worries.","start":87.99,"end":88.81,"sentiment":"neutral","sentiment_score":0.036116018891334534},{"text":"You can you can also check on the third party website or Google online the Airtel India customer service number, and you'll get and you'll be connected to them as we only cater Airtel Australian SIM or mobile phone.","start":88.869995,"end":108.505,"sentiment":"neutral","sentiment_score":0.04994880465360788}],"sentiment":"neutral","sentiment_score":0.049274034616423816,"channel":0,"num_words":41,"start":87.99,"end":108.505},{"sentences":[{"text":"I'm not sure.","start":111.08,"end":111.96,"sentiment":"neutral","sentiment_score":-0.31972383459409076},{"text":"Like, no use at all.","start":111.96,"end":113.56,"sentiment":"negative","sentiment_score":-0.47866294384002683},{"text":"Like, no one helping me.","start":113.56,"end":115.18,"sentiment":"negative","sentiment_score":-0.4681628406047821},{"text":"Wasting my time also.","start":116.119995,"end":117.58,"sentiment":"negative","sentiment_score":-0.39929307252168655}],"sentiment":"negative","sentiment_score":-0.42885133624076843,"channel":1,"num_words":17,"start":111.08,"end":117.58},{"sentences":[{"text":"I really understand, Susan.","start":118.78,"end":120.22,"sentiment":"neutral","sentiment_score":-0.1294389832764864},{"text":"I'm so sorry.","start":120.22,"end":121.2,"sentiment":"neutral","sentiment_score":-0.20105798045794168},{"text":"As we currently cater Airtel Australian customers.","start":121.259995,"end":131.47499,"sentiment":"neutral","sentiment_score":-0.2258594653436116},{"text":"We will only have a visibility for all customers under under Australian account.","start":132.25499,"end":138.19499,"sentiment":"neutral","sentiment_score":-0.21580483936346495},{"text":"So you will need to contact Airtel India directly.","start":138.89499,"end":142.275,"sentiment":"neutral","sentiment_score":-0.17479045689105988}],"sentiment":"neutral","sentiment_score":-0.19668119876748985,"channel":0,"num_words":36,"start":118.78,"end":142.275},{"sentences":[{"text":"It's a different company.","start":143.12001,"end":144.24,"sentiment":"neutral","sentiment_score":-0.18010270223021507},{"text":"It's being run by a different company.","start":144.24,"end":146.02,"sentiment":"neutral","sentiment_score":-0.14814212705407823}],"sentiment":"neutral","sentiment_score":-0.15976415439085526,"channel":0,"num_words":11,"start":143.12001,"end":146.02},{"sentences":[{"text":"Okay.","start":147.78494,"end":148.26494,"sentiment":"neutral","sentiment_score":0.019619544968008995},{"text":"No problem.","start":148.26494,"end":148.92494,"sentiment":"neutral","sentiment_score":0.10910646617412567},{"text":"Bye.","start":148.98494,"end":149.48494,"sentiment":"neutral","sentiment_score":0.15822255611419678}],"sentiment":"neutral","sentiment_score":0.09901375835761428,"channel":1,"num_words":4,"start":147.78494,"end":149.48494},{"sentences":[{"text":"Thank you so much.","start":149.6,"end":150.72,"sentiment":"positive","sentiment_score":0.4939080998301506},{"text":"Anything else I can help you with?","start":150.72,"end":152.42001,"sentiment":"neutral","sentiment_score":0.17768226989677974}],"sentiment":"neutral","sentiment_score":0.29267348078164185,"channel":0,"num_words":11,"start":149.6,"end":152.42001},{"sentences":[{"text":"No.","start":152.82494,"end":153.06494,"sentiment":"neutral","sentiment_score":0.049151115119457245},{"text":"Thanks.","start":153.06494,"end":153.56494,"sentiment":"neutral","sentiment_score":0.0842551440000534}],"sentiment":"neutral","sentiment_score":0.06670312955975533,"channel":1,"num_words":2,"start":152.82494,"end":153.56494}]},"summary":{"result":"success","short":"A customer named Lisa called Airtel because her Indian SIM service wasn't working. She reached out to them on July 15 and was directed to Airtel India, but was told that they only cater Australian SIMs and not mobile phones. Lisa was advised to contact Airtel India directly to get assistance with her Indian SIM."},"intents":{"segments":[{"text":"I reached out to, like, July 15 for my Indian SIM. It's Mhmm. like, like, like, 400990 Okay. 9. But it's not working. Are you showing, like, emergency calls only? No message coming? No. I can't make any calls? I don't know what is the reason for that.","start_word":36,"end_word":83,"intents":[{"intent":"Resolve issue","confidence_score":0.0028025983}]},{"text":"Anything else I can help you with? No.","start_word":294,"end_word":301,"intents":[{"intent":"Provide assistance","confidence_score":0.34166437}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Marie.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.3928816020488739},{"text":"May I have your name, please? Hello? Yes. Hello? Can you hear me? Yes. This Hi. is Lisa. I'm calling from Perth Western Australia. Hello? Yes. Yes. I reached out to, like, July 15 for my Indian SIM. It's Mhmm. like, like, like, 400990 Okay. 9. But it's not working. Are you showing, like, emergency calls only? No message coming? No. I can't make any calls?","start_word":9,"end_word":74,"sentiment":"neutral","sentiment_score":-0.04773872345685959},{"text":"I don't know what is the reason for that.","start_word":75,"end_word":83,"sentiment":"negative","sentiment_score":-0.33788782358169556},{"text":"I'm so sorry to hear that, Susan. You mentioned about an Indian SIM Airtel.","start_word":84,"end_word":97,"sentiment":"neutral","sentiment_score":-0.27498936653137207},{"text":"You're not receiving any messages.","start_word":98,"end_word":102,"sentiment":"negative","sentiment_score":-0.35695868730545044},{"text":"Right? Yeah. I reached out, like like, nearly, like, 5,001, the bundle. I don't know what what services is going to power in that. Because, For like an Indian same Airtel, Susan, you will need to contact the Airtel India directly as Airtel India and Airtel Australia has been I mean, is run by a different company. they said, like, when you are in overseas, you need to call this number. That's why I just called you guys. No worries. You can you can also check on the third party website or Google online the Airtel India customer service number, and you'll get and you'll be connected to them as we only cater Airtel Australian SIM or mobile phone. I'm not sure.","start_word":103,"end_word":224,"sentiment":"neutral","sentiment_score":-0.10651636123657228},{"text":"Like, no use at all. Like, no one helping me. Wasting my time also.","start_word":225,"end_word":238,"sentiment":"negative","sentiment_score":-0.4399244487285614},{"text":"I really understand, Susan. I'm so sorry. As we currently cater Airtel Australian customers. We will only have a visibility for all customers under under Australian account. So you will need to contact Airtel India directly. It's a different company. It's being run by a different company. Okay. No problem. Bye.","start_word":239,"end_word":289,"sentiment":"neutral","sentiment_score":-0.15371577441692352},{"text":"Thank you so much.","start_word":290,"end_word":293,"sentiment":"positive","sentiment_score":0.4816104471683502},{"text":"Anything else I can help you with? No. Thanks.","start_word":294,"end_word":302,"sentiment":"neutral","sentiment_score":0.142535001039505}],"average":{"sentiment":"neutral","sentiment_score":-0.10701914563809636}}}}