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I can't get to the phone right now. I'll get back to you as soon as I can. Have a good day. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":-0.071563221514225},{"text":"I can't get to the phone right now.","start":3.6799998,"end":5.92,"sentiment":"neutral","sentiment_score":-0.2576083838939667},{"text":"I'll get back to you as soon as I can.","start":5.92,"end":8.18,"sentiment":"neutral","sentiment_score":-0.022967664897441863},{"text":"Have a good day.","start":8.8,"end":9.78,"sentiment":"neutral","sentiment_score":0.24357528239488602},{"text":"Bye.","start":9.92,"end":10.42,"sentiment":"neutral","sentiment_score":0.06282766163349152}],"sentiment":"neutral","sentiment_score":-0.05520742293447256,"num_words":24,"start":2.8799999,"end":10.42}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. I can't get to the phone right now. I'll get back to you as soon as I can. Have a good day. Bye.\n\nChannel 0: Hi, Rochelle. My name is Mary, and I'm calling from Airtel accounts department. I'm just following up regarding your conversation with one of my colleague as regarding the payment balance on your account. I just wanted to check-in directly to make sure everything went okay on your end or if there was an issue with processing the payment. When you receive this message, please don't hesitate to call us, and we'll be more than happy to assist.\n\nThank you so much, and have a great day. Goodbye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":-0.071563221514225},{"text":"I can't get to the phone right now.","start":3.6799998,"end":5.92,"sentiment":"neutral","sentiment_score":-0.2576083838939667},{"text":"I'll get back to you as soon as I can.","start":5.92,"end":8.18,"sentiment":"neutral","sentiment_score":-0.022967664897441863},{"text":"Have a good day.","start":8.8,"end":9.78,"sentiment":"neutral","sentiment_score":0.24357528239488602},{"text":"Bye.","start":9.92,"end":10.42,"sentiment":"neutral","sentiment_score":0.06282766163349152}],"sentiment":"neutral","sentiment_score":-0.05520742293447256,"channel":1,"num_words":24,"start":2.8799999,"end":10.42},{"sentences":[{"text":"Hi, Rochelle.","start":13.735,"end":14.535,"sentiment":"neutral","sentiment_score":0.10130222141742706},{"text":"My name is Mary, and I'm calling from Airtel accounts department.","start":14.535,"end":18.154999,"sentiment":"neutral","sentiment_score":0.08271708711981773},{"text":"I'm just following up regarding your conversation with one of my colleague as regarding the payment balance on your account.","start":18.855,"end":27.43,"sentiment":"neutral","sentiment_score":0.06274430435150861},{"text":"I just wanted to check-in directly to make sure everything went okay on your end or if there was an issue with processing the payment.","start":27.43,"end":35.449997,"sentiment":"neutral","sentiment_score":0.08951053529977798},{"text":"When you receive this message, please don't hesitate to call us, and we'll be more than happy to assist.","start":35.740875,"end":40.320873,"sentiment":"neutral","sentiment_score":0.28110493680364207}],"sentiment":"neutral","sentiment_score":0.12917059311619053,"channel":0,"num_words":77,"start":13.735,"end":40.320873},{"sentences":[{"text":"Thank you so much, and have a great day.","start":40.540874,"end":42.220875,"sentiment":"positive","sentiment_score":0.7580574088626437},{"text":"Goodbye.","start":42.220875,"end":42.720875,"sentiment":"neutral","sentiment_score":0.1821454018354416}],"sentiment":"positive","sentiment_score":0.7004662081599236,"channel":0,"num_words":10,"start":40.540874,"end":42.720875}]},"summary":{"result":"success","short":"An agent from Airtel's accounts department named Mary calls Rochelle to follow up on her payment balance and ask if there was an issue with processing it. Mary reminds Rochelle to call back if she receives her message and assures her that they will be happy to assist."},"intents":{"segments":[{"text":"I'm just following up regarding your conversation with one of my colleague as regarding the payment balance on your account. I just wanted to check-in directly to make sure everything went okay on your end or if there was an issue with processing the payment. When you receive this message, please don't hesitate to call us, and we'll be more than happy to assist. Thank you so much, and have a great day. Goodbye.","start_word":37,"end_word":110,"intents":[{"intent":"Follow up","confidence_score":0.003811072}]},{"text":"I just wanted to check-in directly to make sure everything went okay on your end or if there was an issue with processing the payment.","start_word":57,"end_word":81,"intents":[{"intent":"Check-in","confidence_score":0.54153955}]},{"text":"When you receive this message, please don't hesitate to call us, and we'll be more than happy to assist.","start_word":82,"end_word":100,"intents":[{"intent":"Assist","confidence_score":0.86000973}]}]},"sentiments":{"segments":[{"text":"Hi. I can't get to the phone right now. I'll get back to you as soon as I can. Have a good day. Bye. Hi, Rochelle. My name is Mary, and I'm calling from Airtel accounts department. I'm just following up regarding your conversation with one of my colleague as regarding the payment balance on your account. I just wanted to check-in directly to make sure everything went okay on your end or if there was an issue with processing the payment. When you receive this message, please don't hesitate to call us, and we'll be more than happy to assist.","start_word":0,"end_word":100,"sentiment":"neutral","sentiment_score":0.08629796653985977},{"text":"Thank you so much, and have a great day.","start_word":101,"end_word":109,"sentiment":"positive","sentiment_score":0.7579633593559265},{"text":"Goodbye.","start_word":110,"end_word":110,"sentiment":"neutral","sentiment_score":0.22778460383415225}],"average":{"sentiment":"neutral","sentiment_score":0.14342334570474183}}}}