{"metadata":{"transaction_key":"deprecated","request_id":"019f3f99-6980-7090-8742-059182f9885b","sha256":"a06cc2abd3fdc73fb82e3c12f987a0ba7f2649c8bea6758215374a37eaecb914","created":"2026-07-08T02:40:47.383Z","duration":12.455937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":36,"output_tokens":36},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":36,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"First you are to reach is currently unavailable. Please leave a message after the tone. When you have finished, please hang up or press the hash key for more options.","confidence":1.0,"words":[{"word":"first","start":0.08,"end":0.24,"confidence":0.7373047,"punctuated_word":"First","sentiment":"negative","sentiment_score":-0.4796215295791626},{"word":"you","start":0.24,"end":0.48,"confidence":0.62646484,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.6036010384559631},{"word":"are","start":0.48,"end":0.68,"confidence":0.9003906,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.5603274703025818},{"word":"to","start":0.68,"end":0.88,"confidence":0.6381836,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5860276818275452},{"word":"reach","start":0.88,"end":1.1999999,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.5896313190460205},{"word":"is","start":1.1999999,"end":1.4399999,"confidence":0.9951172,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.7172849178314209},{"word":"currently","start":1.4399999,"end":1.92,"confidence":1.0,"punctuated_word":"currently","sentiment":"negative","sentiment_score":-0.7359120845794678},{"word":"unavailable","start":1.92,"end":2.42,"confidence":0.9995117,"punctuated_word":"unavailable.","sentiment":"negative","sentiment_score":-0.772178053855896},{"word":"please","start":3.4399998,"end":3.84,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.6688640117645264},{"word":"leave","start":3.84,"end":4.08,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.5553357005119324},{"word":"a","start":4.08,"end":4.24,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.6226243376731873},{"word":"message","start":4.24,"end":4.72,"confidence":1.0,"punctuated_word":"message","sentiment":"negative","sentiment_score":-0.5887904167175293},{"word":"after","start":4.72,"end":4.96,"confidence":1.0,"punctuated_word":"after","sentiment":"negative","sentiment_score":-0.5023057460784912},{"word":"the","start":4.96,"end":5.2,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5730287432670593},{"word":"tone","start":5.2,"end":5.7,"confidence":1.0,"punctuated_word":"tone.","sentiment":"negative","sentiment_score":-0.5517158508300781},{"word":"when","start":6.3199997,"end":6.56,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.31963253021240234},{"word":"you","start":6.56,"end":6.72,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.35631588101387024},{"word":"have","start":6.72,"end":6.96,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2888461649417877},{"word":"finished","start":6.96,"end":7.46,"confidence":0.9995117,"punctuated_word":"finished,","sentiment":"neutral","sentiment_score":-0.28788596391677856},{"word":"please","start":7.6,"end":7.9199996,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.2922688126564026},{"word":"hang","start":7.9199996,"end":8.16,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.2355271577835083},{"word":"up","start":8.16,"end":8.32,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.18281258642673492},{"word":"or","start":8.32,"end":8.559999,"confidence":0.5683594,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.2428358942270279},{"word":"press","start":8.559999,"end":8.8,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.1876968890428543},{"word":"the","start":8.8,"end":8.96,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1936514973640442},{"word":"hash","start":8.96,"end":9.28,"confidence":1.0,"punctuated_word":"hash","sentiment":"neutral","sentiment_score":-0.21526110172271729},{"word":"key","start":9.28,"end":9.5199995,"confidence":0.99902344,"punctuated_word":"key","sentiment":"neutral","sentiment_score":-0.2247016280889511},{"word":"for","start":9.5199995,"end":9.76,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.14598853886127472},{"word":"more","start":9.76,"end":10.0,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.13463325798511505},{"word":"options","start":10.0,"end":10.5,"confidence":1.0,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":-0.16025759279727936}],"paragraphs":{"transcript":"\nFirst you are to reach is currently unavailable. Please leave a message after the tone. When you have finished, please hang up or press the hash key for more options.","paragraphs":[{"sentences":[{"text":"First you are to reach is currently unavailable.","start":0.08,"end":2.42,"sentiment":"negative","sentiment_score":-0.6305730119347572},{"text":"Please leave a message after the tone.","start":3.4399998,"end":5.7,"sentiment":"negative","sentiment_score":-0.5803806866918292},{"text":"When you have finished, please hang up or press the hash key for more options.","start":6.3199997,"end":10.5,"sentiment":"neutral","sentiment_score":-0.2312210331360499}],"sentiment":"negative","sentiment_score":-0.41918547997872035,"num_words":30,"start":0.08,"end":10.5}]}}]}],"paragraphs":{"transcript":"\nChannel 1: First you are to reach is currently unavailable. Please leave a message after the tone. When you have finished, please hang up or press the hash key for more options.","paragraphs":[{"sentences":[{"text":"First you are to reach is currently unavailable.","start":0.08,"end":2.42,"sentiment":"negative","sentiment_score":-0.6305730119347572},{"text":"Please leave a message after the tone.","start":3.4399998,"end":5.7,"sentiment":"negative","sentiment_score":-0.5803806866918292},{"text":"When you have finished, please hang up or press the hash key for more options.","start":6.3199997,"end":10.5,"sentiment":"neutral","sentiment_score":-0.2312210331360499}],"sentiment":"negative","sentiment_score":-0.41918547997872035,"channel":1,"num_words":30,"start":0.08,"end":10.5}]},"summary":{"result":"success","short":"First you are to reach is currently unavailable. Please leave a message after the tone. When you have finished, please hang up or press the hash key for more options."},"intents":{"segments":[{"text":"When you have finished, please hang up or press the hash key for more options.","start_word":15,"end_word":29,"intents":[{"intent":"Leave message","confidence_score":0.45678532}]}]},"sentiments":{"segments":[{"text":"First you are to reach is currently unavailable. Please leave a message after the tone.","start_word":0,"end_word":14,"sentiment":"negative","sentiment_score":-0.6140981912612915},{"text":"When you have finished, please hang up or press the hash key for more options.","start_word":15,"end_word":29,"sentiment":"neutral","sentiment_score":-0.23783689737319944}],"average":{"sentiment":"negative","sentiment_score":-0.425967534383138}}}}