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I'm kind of scratching my head at what the problem is, but I'm I could see the problem. So I created the application to do the withdrawal, and I sent it to you for an electronic signature through the hub portal. And somehow, I've deleted it at the same time by the looks of things. So don't know whether you ever got a notification, but it's also not there anymore. Not entirely sure because I can see there's, like, a trail of where it existed, but then I can't find it anymore either. So, anyway, I'm gonna recreate it, and I'm gonna go the old fashioned way where I just download it and send it to you through my system instead of their system because I don't know how I cooked it that bad. But, anyway but can you remind me? Because I don't have the physical application name. Well, how much we would cool. Perfect. I just didn't wanna recreate the application and get the number wrong just in case my file note had it wrong. I just wanted to double check. I'm gonna I'm gonna I'm gonna do it now. Download it, and I'm gonna email it to you to sign off on. I double checked with Caden when he came back in. He went he went and had some afternoon too, lucky boy. And he found your ID, and he was like, dude, I literally told you about it Monday. And I was like, yes. I remember this conversation now. It's been a long it's been a long week, Tony. It's been a long week. Yeah. So I will get that to you. Are you all good to do electronic signing? No stress on that side? Cool. So you'll have yeah. Perfect. Awesome. I'm here for a bit anyway. So once it comes through, I will submit it. Oh, fantastic. Alright. You'll have it in that amount of time. Yeah. Just three days, basically. Nothing too too crazy. Alright. Perfect. No. That's okay. Sorry about that. Have a good one. Talk soon. Bye. 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Tony. Larissa from OC. How are you going? Good. I just had a look into it to figure out what is going on, and I can see the problem.\n\nI'm kind of scratching my head at what the problem is, but I'm I could see the problem. So I created the application to do the withdrawal, and I sent it to you for an electronic signature through the hub portal. And somehow, I've deleted it at the same time by the looks of things. So don't know whether you ever got a notification, but it's also not there anymore. Not entirely sure because I can see there's, like, a trail of where it existed, but then I can't find it anymore either.\n\nSo, anyway, I'm gonna recreate it, and I'm gonna go the old fashioned way where I just download it and send it to you through my system instead of their system because I don't know how I cooked it that bad. But, anyway but can you remind me? Because I don't have the physical application name. Well, how much we would cool. Perfect.\n\nI just didn't wanna recreate the application and get the number wrong just in case my file note had it wrong. I just wanted to double check. I'm gonna I'm gonna I'm gonna do it now. Download it, and I'm gonna email it to you to sign off on. I double checked with Caden when he came back in.\n\nHe went he went and had some afternoon too, lucky boy. And he found your ID, and he was like, dude, I literally told you about it Monday. And I was like, yes. I remember this conversation now. It's been a long it's been a long week, Tony.\n\nIt's been a long week. Yeah. So I will get that to you. Are you all good to do electronic signing? No stress on that side?\n\nCool. So you'll have yeah. Perfect. Awesome. I'm here for a bit anyway.\n\nSo once it comes through, I will submit it. Oh, fantastic. Alright. You'll have it in that amount of time. Yeah.\n\nJust three days, basically. Nothing too too crazy. Alright. Perfect. No.\n\nThat's okay. Sorry about that. Have a good one. Talk soon. Bye.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi, Tony.","start":6.3199997,"end":7.04,"sentiment":"neutral","sentiment_score":0.14842740446329117},{"text":"Larissa from OC.","start":7.04,"end":8.4,"sentiment":"neutral","sentiment_score":0.16944539546966553},{"text":"How are you going?","start":8.4,"end":9.139999,"sentiment":"neutral","sentiment_score":0.2301333248615265},{"text":"Good.","start":10.8,"end":11.3,"sentiment":"positive","sentiment_score":0.6534745097160339},{"text":"I just had a look into it to figure out what is going on, and I can see the problem.","start":12.0,"end":19.414999,"sentiment":"neutral","sentiment_score":0.05831706840544939}],"sentiment":"neutral","sentiment_score":0.11818467242022355,"num_words":30,"start":6.3199997,"end":19.414999},{"sentences":[{"text":"I'm kind of scratching my head at what the problem is, but I'm I could see the problem.","start":19.414999,"end":23.035,"sentiment":"neutral","sentiment_score":-0.22489876134528053},{"text":"So I 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How are you, mate? Very good. Alright. Weird. Yep. 15,000. Mhmm. Yes. Yep. No. But just not right now. I'm probably 10 away at the moment or something. So I'll I'll do it as soon as I get home. Alright. Excellent. Alright. And then what which should be today, shouldn't it? Alright. No worries. Alright. Thank you very much. Alright. No worries. Alright. You too. 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How are you, mate? Very good. Alright. Weird.\n\nYep. 15,000. Mhmm. Yes. Yep.\n\nNo. But just not right now. I'm probably 10 away at the moment or something. So I'll I'll do it as soon as I get home. Alright.\n\nExcellent. Alright. And then what which should be today, shouldn't it? Alright. No worries.\n\nAlright. Thank you very much. Alright. No worries. Alright.\n\nYou too. 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Larissa from OC. How are you going?\n\nChannel 1: How are you, mate? Very good.\n\nChannel 0: Good. I just had a look into it to figure out what is going on, and I can see the problem. I'm kind of scratching my head at what the problem is, but I'm I could see the problem. So I created the application to do the withdrawal, and I sent it to you for an electronic signature through the hub portal. And somehow, I've deleted it at the same time by the looks of things.\n\nChannel 1: Alright.\n\nChannel 0: So don't know whether you ever got a notification, but it's also not there anymore. Not entirely sure because I can see there's, like, a trail of where it existed, but then I can't find it anymore either. So, anyway, I'm gonna recreate it,\n\nChannel 1: Weird.\n\nChannel 0: and I'm gonna go the old fashioned way where I just download it and send it to you through my system instead of their system because I don't know how I cooked it that bad. But, anyway but\n\nChannel 1: Yep.\n\nChannel 0: can you remind me? Because I don't have the physical application name. Well, how much we would\n\nChannel 1: 15,000.\n\nChannel 0: cool. Perfect. I just didn't wanna recreate the application and get the number wrong just in case my file note had it wrong. I\n\nChannel 1: Mhmm.\n\nChannel 0: just wanted to double check. I'm gonna I'm gonna I'm gonna do it now. Download it, and I'm gonna email it to you to sign off on. I double checked with Caden when he came back in. He went\n\nChannel 1: Yes.\n\nChannel 0: he went and had some afternoon too, lucky boy. And he found your ID, and he was like, dude, I literally told you about it Monday. And I was like, yes. I remember this conversation now. It's been a long it's been a long week, Tony.\n\nIt's been a long week. Yeah. So I will get that to you. Are you all good to do electronic signing? No stress\n\nChannel 1: Yep.\n\nChannel 0: on that side? Cool.\n\nChannel 1: No. But just\n\nChannel 0: So\n\nChannel 1: not\n\nChannel 0: you'll\n\nChannel 1: right\n\nChannel 0: have\n\nChannel 1: now. I'm probably 10 away at the moment or something. So\n\nChannel 0: yeah.\n\nChannel 1: I'll I'll\n\nChannel 0: Perfect.\n\nChannel 1: do it as soon as I get home.\n\nChannel 0: Awesome. I'm here for a bit anyway. So once it comes through, I will submit it.\n\nChannel 1: Alright. Excellent.\n\nChannel 0: Oh, fantastic.\n\nChannel 1: Alright.\n\nChannel 0: Alright. You'll\n\nChannel 1: And\n\nChannel 0: have it in\n\nChannel 1: then\n\nChannel 0: that amount\n\nChannel 1: what\n\nChannel 0: of time.\n\nChannel 1: which should be today, shouldn't it?\n\nChannel 0: Yeah. Just three days, basically. Nothing too too crazy.\n\nChannel 1: Alright. No worries. Alright.\n\nChannel 0: Alright.\n\nChannel 1: Thank\n\nChannel 0: Perfect.\n\nChannel 1: you very much.\n\nChannel 0: No. That's okay. Sorry\n\nChannel 1: Alright.\n\nChannel 0: about that.\n\nChannel 1: No worries. Alright.\n\nChannel 0: Have a good one. Talk soon.\n\nChannel 1: You too. Bye.\n\nChannel 0: Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":4.88,"end":5.38,"sentiment":"neutral","sentiment_score":0.034516625106334686}],"sentiment":"neutral","sentiment_score":0.034516625106334686,"channel":1,"num_words":1,"start":4.88,"end":5.38},{"sentences":[{"text":"Hi, Tony.","start":6.3199997,"end":7.04,"sentiment":"neutral","sentiment_score":0.14842740446329117},{"text":"Larissa from OC.","start":7.04,"end":8.4,"sentiment":"neutral","sentiment_score":0.16944539546966553},{"text":"How are you going?","start":8.4,"end":9.139999,"sentiment":"neutral","sentiment_score":0.2301333248615265}],"sentiment":"neutral","sentiment_score":0.19174714386463165,"channel":0,"num_words":9,"start":6.3199997,"end":9.139999},{"sentences":[{"text":"How are you, mate?","start":9.12,"end":9.84,"sentiment":"neutral","sentiment_score":0.2670529969036579},{"text":"Very 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too.","start":146.55,"end":147.11,"sentiment":"positive","sentiment_score":0.42734895646572113},{"text":"Bye.","start":147.11,"end":147.61,"sentiment":"neutral","sentiment_score":0.245928093791008}],"sentiment":"positive","sentiment_score":0.3668753355741501,"channel":1,"num_words":3,"start":146.55,"end":147.61},{"sentences":[{"text":"Bye.","start":147.97488,"end":148.29488,"sentiment":"neutral","sentiment_score":0.15162041783332825},{"text":"Bye.","start":148.29488,"end":148.79488,"sentiment":"neutral","sentiment_score":-0.09911250323057176}],"sentiment":"neutral","sentiment_score":0.026253957301378243,"channel":0,"num_words":2,"start":147.97488,"end":148.79488}]},"summary":{"result":"success","short":"The customer, Larissa, called the agent, Tony, from BC because she couldn't find the application she created for the loan. She explains that she deleted the application and uploaded it through the hub portal, but it doesn't show up anymore. She asks Tony to send her the application and sign it electronically, and they agree to wait for the application to come through."},"intents":{"segments":[{"text":"So I created the application to do the withdrawal, and I sent it to you for an electronic signature through the hub portal. And somehow, I've deleted it at the same time by the looks of things.","start_word":55,"end_word":91,"intents":[{"intent":"Recreate application and request notification","confidence_score":0.00027110943}]},{"text":"I'm here for a bit anyway. So once it comes through, I will submit it. Alright.","start_word":366,"end_word":381,"intents":[{"intent":"Submit email","confidence_score":0.008205986}]},{"text":"No worries. Alright. Alright. Thank Perfect. you very much. No. That's okay. Sorry Alright. about that. No worries. Alright.","start_word":414,"end_word":432,"intents":[{"intent":"Confirm understanding","confidence_score":0.009847961}]}]},"sentiments":{"segments":[{"text":"Hello? Hi, Tony. Larissa from OC. How are you going? How are you, mate?","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.1990147829055786},{"text":"Very good. Good.","start_word":14,"end_word":16,"sentiment":"positive","sentiment_score":0.73639976978302},{"text":"I just had a look into it to figure out what is going on, and I can see the problem. I'm kind of scratching my head at what the problem is, but I'm I could see the problem. So I created the application to do the withdrawal, and I sent it to you for an electronic signature through the hub portal. And somehow, I've deleted it at the same time by the looks of things. Alright. So don't know whether you ever got a notification, but it's also not there anymore. Not entirely sure because I can see there's, like, a trail of where it existed, but then I can't find it anymore either. So, anyway, I'm gonna recreate it, Weird. and I'm gonna go the old fashioned way where I just download it and send it to you through my system instead of their system because I don't know how I cooked it that bad. But, anyway but Yep. can you remind me? Because I don't have the physical application name. Well, how much we would 15,000. cool.","start_word":17,"end_word":195,"sentiment":"neutral","sentiment_score":-0.09165100753307344},{"text":"Perfect.","start_word":196,"end_word":196,"sentiment":"positive","sentiment_score":0.4532856345176697},{"text":"I just didn't wanna recreate the application and get the number wrong just in case my file note had it wrong. I Mhmm. just wanted to double check. I'm gonna I'm gonna I'm gonna do it now. Download it, and I'm gonna email it to you to sign off on. I double checked with Caden when he came back in. He went Yes. he went and had some afternoon too, lucky boy. And he found your ID, and he was like, dude, I literally told you about it Monday. And I was like, yes. I remember this conversation now. It's been a long it's been a long week, Tony. It's been a long week. Yeah. So I will get that to you. Are you all good to do electronic signing? No stress Yep. on that side? Cool. No. But just So not you'll right have now. I'm probably 10 away at the moment or something. So yeah. I'll I'll Perfect. do it as soon as I get home.","start_word":197,"end_word":364,"sentiment":"neutral","sentiment_score":0.03280443356682857},{"text":"Awesome.","start_word":365,"end_word":365,"sentiment":"positive","sentiment_score":0.397051990032196},{"text":"I'm here for a bit anyway. So once it comes through, I will submit it. Alright.","start_word":366,"end_word":381,"sentiment":"neutral","sentiment_score":0.2221187949180603},{"text":"Excellent. Oh, fantastic.","start_word":382,"end_word":384,"sentiment":"positive","sentiment_score":0.5753931403160095},{"text":"Alright. Alright. You'll And have it in then that amount what of time. which should be today, shouldn't it? Yeah. Just three days, basically. Nothing too too crazy. Alright. No worries. Alright. Alright.","start_word":385,"end_word":417,"sentiment":"neutral","sentiment_score":0.11812712252140044},{"text":"Thank Perfect. you very much.","start_word":418,"end_word":422,"sentiment":"positive","sentiment_score":0.612794816493988},{"text":"No. That's okay. Sorry Alright. about that. No worries. Alright.","start_word":423,"end_word":432,"sentiment":"neutral","sentiment_score":0.028563423082232475},{"text":"Have a good one. Talk soon. You too.","start_word":433,"end_word":440,"sentiment":"positive","sentiment_score":0.6196827292442322},{"text":"Bye. Bye. Bye.","start_word":441,"end_word":443,"sentiment":"neutral","sentiment_score":0.16726011037826538}],"average":{"sentiment":"neutral","sentiment_score":0.03922091573706393}}}}