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Nothing like that. All you're gonna do is reset your MFA. So when you log in to your MFA and yeah. Okay. Alright. Leave it with me. I'm gonna call them and just because I got a couple of questions for them, and I will come back to you. Alrighty. 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Vicky. Hello? Hi. That's alright. So sorry.\n\nWhat what's the issue? Alright. So this is just because of a sick like, a security protocol. That's all. Okay.\n\nSo you're not gonna lose any work. Nothing like that. All you're gonna do is reset your MFA. So when you log in to your MFA and yeah. Okay.\n\nAlright. Leave it with me. I'm gonna call them and just because I got a couple of questions for them, and I will come back to you. Alrighty. 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Sorry. It's Vicky again. No luck. I don't know what my the email password is. So they're wanting to reset it, but it's not coming up on my authenticator app. So they said they have to do a full reset, but they need to have that request in writing from a authority. So so because they they need to reset my MFA, I think you said, I need it needs to have the written request from an authority. Now I can't send that request. So please reset it. It needs to come from someone else. Yeah. Yeah. Just to be able to get into my bit warden. Okay. Yes. Okay. No worries. Thanks. Bye. 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Mike. Sorry. It's Vicky again. No luck. I don't know what my the email password is.\n\nSo they're wanting to reset it, but it's not coming up on my authenticator app. So they said they have to do a full reset, but they need to have that request in writing from a authority. So so because they they need to reset my MFA, I think you said, I need it needs to have the written request from an authority. Now I can't send that request. So please reset it.\n\nIt needs to come from someone else. Yeah. Yeah. Just to be able to get into my bit warden. Okay.\n\nYes. Okay. No worries. Thanks. Bye.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi, Mike.","start":4.08,"end":4.72,"sentiment":"neutral","sentiment_score":0.04601271077990532},{"text":"Sorry.","start":4.72,"end":5.22,"sentiment":"neutral","sentiment_score":0.033527955412864685},{"text":"It's Vicky again.","start":5.3599997,"end":6.42,"sentiment":"neutral","sentiment_score":0.06985345979531606},{"text":"No luck.","start":8.0,"end":8.88,"sentiment":"neutral","sentiment_score":-0.32750609517097473},{"text":"I don't know what my the email password is.","start":8.88,"end":12.615,"sentiment":"neutral","sentiment_score":-0.2964726322227054}],"sentiment":"neutral","sentiment_score":-0.17577365435221615,"num_words":17,"start":4.08,"end":12.615},{"sentences":[{"text":"So they're wanting to reset it, but it's not coming up on my authenticator app.","start":12.855,"end":17.175,"sentiment":"neutral","sentiment_score":-0.2836579551299413},{"text":"So they said they have to do a full reset, but they need to have that request in writing from a authority.","start":17.175,"end":23.755,"sentiment":"neutral","sentiment_score":-0.2559952139854431},{"text":"So so because they they need to reset my MFA, I think you said, I need it needs to have the written request from an authority.","start":25.255,"end":40.1,"sentiment":"neutral","sentiment_score":-0.19860707051478899},{"text":"Now I can't send that request.","start":40.16,"end":41.7,"sentiment":"negative","sentiment_score":-0.35849492996931076},{"text":"So please reset it.","start":41.825,"end":43.745,"sentiment":"negative","sentiment_score":-0.3575524687767029}],"sentiment":"neutral","sentiment_score":-0.25522914141008296,"num_words":73,"start":12.855,"end":43.745},{"sentences":[{"text":"It needs to come from someone else.","start":43.745,"end":45.364998,"sentiment":"neutral","sentiment_score":-0.2933915640626635},{"text":"Yeah.","start":50.785,"end":51.285,"sentiment":"neutral","sentiment_score":-0.05306101590394974},{"text":"Yeah.","start":57.105,"end":57.42,"sentiment":"neutral","sentiment_score":0.02563358843326569},{"text":"Just to be able to get into my bit warden.","start":57.739998,"end":59.839996,"sentiment":"neutral","sentiment_score":-0.002034902758896351},{"text":"Okay.","start":68.78,"end":69.28,"sentiment":"neutral","sentiment_score":0.01962556689977646}],"sentiment":"neutral","sentiment_score":-0.10409459182992578,"num_words":20,"start":43.745,"end":69.28},{"sentences":[{"text":"Yes.","start":70.7,"end":71.12087,"sentiment":"neutral","sentiment_score":0.10610554367303848},{"text":"Okay.","start":73.28087,"end":73.68087,"sentiment":"neutral","sentiment_score":0.11580130457878111},{"text":"No worries.","start":73.68087,"end":74.50087,"sentiment":"neutral","sentiment_score":0.174097940325737},{"text":"Thanks.","start":76.00087,"end":76.40087,"sentiment":"positive","sentiment_score":0.4626639485359192},{"text":"Bye.","start":76.40087,"end":76.72087,"sentiment":"neutral","sentiment_score":0.25394243001937866}],"sentiment":"neutral","sentiment_score":0.21445151790976524,"num_words":6,"start":70.7,"end":76.72087},{"sentences":[{"text":"Bye.","start":76.72087,"end":77.22087,"sentiment":"neutral","sentiment_score":0.14630475640296936}],"sentiment":"neutral","sentiment_score":0.14630475640296936,"num_words":1,"start":76.72087,"end":77.22087}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Vicky. Hello?\n\nChannel 1: Hi, Mike. Sorry.\n\nChannel 0: Hi.\n\nChannel 1: It's Vicky\n\nChannel 0: That's\n\nChannel 1: again.\n\nChannel 0: alright.\n\nChannel 1: No luck. I don't know what my the email password is. So they're wanting to reset it, but it's not coming up on my authenticator app. So they said they have to do a full reset, but they need to have that request in writing from a authority.\n\nChannel 0: So\n\nChannel 1: So\n\nChannel 0: sorry. What what's the issue?\n\nChannel 1: so because they they need to reset my MFA, I think you said, I need it needs to have the written request from an authority. Now I can't send that request. So please reset it. It needs to come from someone else.\n\nChannel 0: Alright. So this is just because of a sick like, a security protocol. That's all.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. So you're not gonna lose any work. Nothing like that. All you're gonna do is reset your MFA.\n\nChannel 1: Yeah. Just\n\nChannel 0: So\n\nChannel 1: to\n\nChannel 0: when\n\nChannel 1: be able\n\nChannel 0: you\n\nChannel 1: to\n\nChannel 0: log\n\nChannel 1: get\n\nChannel 0: in\n\nChannel 1: into my\n\nChannel 0: to\n\nChannel 1: bit\n\nChannel 0: your\n\nChannel 1: warden.\n\nChannel 0: MFA and yeah. Okay. Alright. Leave it with me. I'm gonna call them and just because I got a couple of\n\nChannel 1: Okay.\n\nChannel 0: questions for them, and\n\nChannel 1: Yes.\n\nChannel 0: I will come back to you.\n\nChannel 1: Okay. No worries.\n\nChannel 0: Alrighty. Bye.\n\nChannel 1: Thanks. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Vicky.","start":0.48,"end":1.14,"sentiment":"neutral","sentiment_score":0.05810097977519035},{"text":"Hello?","start":3.04,"end":3.54,"sentiment":"neutral","sentiment_score":0.03541906177997589}],"sentiment":"neutral","sentiment_score":0.0505403404434522,"channel":0,"num_words":3,"start":0.48,"end":3.54},{"sentences":[{"text":"Hi, Mike.","start":4.08,"end":4.72,"sentiment":"neutral","sentiment_score":0.04601271077990532},{"text":"Sorry.","start":4.72,"end":5.22,"sentiment":"neutral","sentiment_score":0.033527955412864685}],"sentiment":"neutral","sentiment_score":0.04185112565755844,"channel":1,"num_words":3,"start":4.08,"end":5.22},{"sentences":[{"text":"Hi.","start":5.2799997,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.0648638904094696}],"sentiment":"neutral","sentiment_score":0.0648638904094696,"channel":0,"num_words":1,"start":5.2799997,"end":5.7599998},{"sentences":[{"text":"It's 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luck.","start":8.0,"end":8.88,"sentiment":"neutral","sentiment_score":-0.32750609517097473},{"text":"I don't know what my the email password is.","start":8.88,"end":12.615,"sentiment":"neutral","sentiment_score":-0.2964726322227054},{"text":"So they're wanting to reset it, but it's not coming up on my authenticator app.","start":12.855,"end":17.175,"sentiment":"neutral","sentiment_score":-0.2836579551299413},{"text":"So they said they have to do a full reset, but they need to have that request in writing from a authority.","start":17.175,"end":23.755,"sentiment":"neutral","sentiment_score":-0.2559952139854431}],"sentiment":"neutral","sentiment_score":-0.27520895656198263,"channel":1,"num_words":48,"start":8.0,"end":23.755},{"sentences":[{"text":"So","start":25.185001,"end":25.425,"sentiment":"neutral","sentiment_score":-0.1588471680879593}],"sentiment":"neutral","sentiment_score":-0.1588471680879593,"channel":0,"num_words":1,"start":25.185001,"end":25.425},{"sentences":[{"text":"So","start":25.255,"end":25.755,"sentiment":"neutral","sentiment_score":-0.18176966905593872}],"sentiment":"neutral","sentiment_score":-0.18176966905593872,"channel":1,"num_words":1,"start":25.255,"end":25.755},{"sentences":[{"text":"sorry.","start":25.425,"end":25.665,"sentiment":"neutral","sentiment_score":-0.21531490981578827},{"text":"What what's the issue?","start":25.665,"end":26.725,"sentiment":"neutral","sentiment_score":-0.15364323183894157}],"sentiment":"neutral","sentiment_score":-0.1659775674343109,"channel":0,"num_words":5,"start":25.425,"end":26.725},{"sentences":[{"text":"so because they they need to reset my MFA, I think you said, I need it needs to have the written request from an authority.","start":27.84,"end":40.1,"sentiment":"neutral","sentiment_score":-0.199280566573143},{"text":"Now I can't send that request.","start":40.16,"end":41.7,"sentiment":"negative","sentiment_score":-0.35849492996931076},{"text":"So please reset it.","start":41.825,"end":43.745,"sentiment":"negative","sentiment_score":-0.3575524687767029},{"text":"It needs to come from someone 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customer, Vicky, is having trouble resetting her MFA and is not receiving a written request from an authority. She explains to the agent that she needs the request in writing and apologizes for the security protocol. The agent tells Vicky that she will call the authority and call her back."},"intents":{"segments":[{"text":"I don't know what my the email password is. So they're wanting to reset it, but it's not coming up on my authenticator app. So they said they have to do a full reset, but they need to have that request in writing from a authority. So So sorry.","start_word":14,"end_word":62,"intents":[{"intent":"Reset email password","confidence_score":0.68507785}]},{"text":"So they're wanting to reset it, but it's not coming up on my authenticator app. So they said they have to do a full reset, but they need to have that request in writing from a authority. So So sorry.","start_word":23,"end_word":62,"intents":[{"intent":"Reset mfa","confidence_score":0.3078808}]},{"text":"Just So to when be able you to log get in into my to bit your warden. MFA and yeah.","start_word":145,"end_word":164,"intents":[{"intent":"Log in to vicky","confidence_score":0.007940065}]}]},"sentiments":{"segments":[{"text":"Hi, Vicky. Hello? Hi, Mike. Sorry. Hi. It's Vicky That's again. alright. No luck. I don't know what my the email password is. So they're wanting to reset it, but it's not coming up on my authenticator app. So they said they have to do a full reset, but they need to have that request in writing from a authority. So So sorry. What what's the issue? so because they they need to reset my MFA, I think you said, I need it needs to have the written request from an authority.","start_word":0,"end_word":91,"sentiment":"neutral","sentiment_score":-0.1784624457359314},{"text":"Now I can't send that request. So please reset it.","start_word":92,"end_word":101,"sentiment":"negative","sentiment_score":-0.3644149899482727},{"text":"It needs to come from someone else. Alright.","start_word":102,"end_word":109,"sentiment":"neutral","sentiment_score":-0.25033503770828247},{"text":"So this is just because of a sick like, a security protocol.","start_word":110,"end_word":121,"sentiment":"negative","sentiment_score":-0.40369367599487305},{"text":"That's all. Yeah. Okay. So you're not gonna lose any work. Nothing like that. All you're gonna do is reset your MFA. Yeah. Just So to when be able you to log get in into my to bit your warden. MFA and yeah. Okay. Alright. Leave it with me. I'm gonna call them and just because I got a couple of Okay. questions for them, and Yes. I will come back to you. Okay. No worries. Alrighty. Bye.","start_word":122,"end_word":199,"sentiment":"neutral","sentiment_score":0.008848005905747414},{"text":"Thanks.","start_word":200,"end_word":200,"sentiment":"positive","sentiment_score":0.4626639485359192},{"text":"Bye. 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