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You said you you don't have Internet connection right now or slow speed? Mhmm. Mhmm. Okay. I see. I think maybe the issue is multiple devices is connected. And, actually, it really depends on what you're doing, the usage of the Internet that might affecting the slow speed. But but if ever that happen again, can you give us a callback so we can test the speed? Yeah. Because and for checking the speed, you should be connecting one device only for us to get the accurate speed. Yeah. But we always but is it is it working right now? It's working fine? Okay. Then just give us a callback again if this happened. But we did reboot the network on the service address just for it to be refreshed. Yeah. But, yeah, give us a callback then if the issue continues again. Okay. Thank you. 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Good morning. This is Maureen from Airtel tech support. Am I speaking with Oscar Subramanian? Hello?\n\nYeah. I just wanted to check-in regarding the Internet issues that you're experiencing. Yes. You said you you don't have Internet connection right now or slow speed? Mhmm.\n\nMhmm. Okay. I see. I think maybe the issue is multiple devices is connected. And, actually, it really depends on what you're doing, the usage of the Internet that might affecting the slow speed.\n\nBut but if ever that happen again, can you give us a callback so we can test the speed? Yeah. Because and for checking the speed, you should be connecting one device only for us to get the accurate speed. Yeah. But we always but is it is it working right now?\n\nIt's working fine? Okay. Then just give us a callback again if this happened. But we did reboot the network on the service address just for it to be refreshed. Yeah.\n\nBut, yeah, give us a callback then if the issue continues again. Okay. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.6399999,"end":3.12,"sentiment":"neutral","sentiment_score":0.08497875928878784},{"text":"Good morning.","start":3.12,"end":3.84,"sentiment":"positive","sentiment_score":0.33637531101703644},{"text":"This is Maureen from Airtel tech support.","start":3.84,"end":6.98,"sentiment":"neutral","sentiment_score":0.20451611280441284},{"text":"Am I speaking with Oscar Subramanian?","start":7.3599997,"end":10.099999,"sentiment":"neutral","sentiment_score":0.10512477407852809},{"text":"Hello?","start":13.679999,"end":14.179999,"sentiment":"neutral","sentiment_score":0.03748108074069023}],"sentiment":"neutral","sentiment_score":0.16809246448032997,"num_words":17,"start":2.6399999,"end":14.179999},{"sentences":[{"text":"Yeah.","start":15.895,"end":16.215,"sentiment":"neutral","sentiment_score":0.025490477681159973},{"text":"I just wanted to check-in regarding the Internet issues that you're experiencing.","start":16.215,"end":22.955,"sentiment":"neutral","sentiment_score":-0.020836921150475973},{"text":"Yes.","start":23.095001,"end":23.595001,"sentiment":"neutral","sentiment_score":-0.02217711880803108},{"text":"You said you you don't have Internet connection right now or slow speed?","start":23.815,"end":28.795,"sentiment":"neutral","sentiment_score":-0.12251673352259856},{"text":"Mhmm.","start":36.32,"end":36.82,"sentiment":"neutral","sentiment_score":-0.1496817022562027}],"sentiment":"neutral","sentiment_score":-0.07104031903509167,"num_words":28,"start":15.895,"end":36.82},{"sentences":[{"text":"Mhmm.","start":69.145,"end":69.545,"sentiment":"neutral","sentiment_score":-0.07689329981803894},{"text":"Okay.","start":69.545,"end":69.785,"sentiment":"neutral","sentiment_score":-0.05511109530925751},{"text":"I see.","start":69.785,"end":70.365,"sentiment":"neutral","sentiment_score":-0.08152840659022331},{"text":"I think maybe the issue is multiple devices is connected.","start":71.865,"end":76.525,"sentiment":"neutral","sentiment_score":-0.21718305796384813},{"text":"And, actually, it really depends on what you're doing, the usage of the Internet that might affecting the slow speed.","start":77.465,"end":86.03,"sentiment":"neutral","sentiment_score":-0.221035186201334}],"sentiment":"neutral","sentiment_score":-0.20257633858743837,"num_words":34,"start":69.145,"end":86.03},{"sentences":[{"text":"But but if ever that happen again, can you give us a callback so we can test the speed?","start":87.369995,"end":94.189995,"sentiment":"neutral","sentiment_score":-0.01532613927204358},{"text":"Yeah.","start":96.525,"end":97.025,"sentiment":"neutral","sentiment_score":0.04489123821258545},{"text":"Because and for checking the speed, you should be connecting one device only for us to get the accurate speed.","start":97.08501,"end":105.665,"sentiment":"neutral","sentiment_score":0.056145040690898894},{"text":"Yeah.","start":108.205,"end":108.705,"sentiment":"neutral","sentiment_score":0.07384930551052094},{"text":"But we always but is it is it working right now?","start":109.17,"end":113.09,"sentiment":"neutral","sentiment_score":0.06573068435219201}],"sentiment":"neutral","sentiment_score":0.032182350754737854,"num_words":52,"start":87.369995,"end":113.09},{"sentences":[{"text":"It's working fine?","start":113.09,"end":114.23,"sentiment":"neutral","sentiment_score":0.21481033662954965},{"text":"Okay.","start":125.945,"end":126.345,"sentiment":"neutral","sentiment_score":0.09882433712482452},{"text":"Then just give us a callback again if this happened.","start":126.345,"end":129.245,"sentiment":"neutral","sentiment_score":0.04244491681456566},{"text":"But we did reboot the network on the service address just for it to be refreshed.","start":131.865,"end":140.45999,"sentiment":"neutral","sentiment_score":0.0182356140576303},{"text":"Yeah.","start":142.92,"end":143.31999,"sentiment":"neutral","sentiment_score":0.030017061159014705}],"sentiment":"neutral","sentiment_score":0.04804810971742676,"num_words":31,"start":113.09,"end":143.31999},{"sentences":[{"text":"But, yeah, give us a callback then if the issue continues again.","start":143.31999,"end":147.5,"sentiment":"neutral","sentiment_score":0.009736906581868729},{"text":"Okay.","start":149.00095,"end":149.48094,"sentiment":"neutral","sentiment_score":0.2204212248325348},{"text":"Thank you.","start":149.48094,"end":150.12094,"sentiment":"positive","sentiment_score":0.44704556465148926},{"text":"Bye for now.","start":150.12094,"end":151.02095,"sentiment":"neutral","sentiment_score":0.3323935568332672}],"sentiment":"neutral","sentiment_score":0.12380755020098554,"num_words":18,"start":143.31999,"end":151.02095}]}}]},{"alternatives":[{"transcript":"Hello? Yeah. You're speaking, please. Mhmm. Yeah. It's it's it's not, like, it's at its slow speed sometimes. It's not always. Right? Sometimes, like, it but it is happening very often. But when it is slow, I don't know, like, maybe now now I feel that actually it's working fine. Sometimes when one or two people, like, at home, like, using now I'm alone. I I don't see any issues. When there is, like, TV going on and my wife is using something on phone and I'm using something on phone that that multiple usages when two or three devices are getting used at that time, I'm not able like, the speed is not that effective. That's what I'm facing, I believe. Yeah. Okay. Okay. Sure. Okay. Sure. Yeah. Yeah. For for for now, it's working fine for me. So I don't I'm not facing any issue. Yeah. I mean, like, the the the reason I'm I'm alone home, so it's it's working fine for me. Yeah. Yeah. Sure. Sure. Sure. Okay. Yeah. Sure. Sure. Sure. Thank you so much. 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Yeah. You're speaking, please. Mhmm. Yeah.\n\nIt's it's it's not, like, it's at its slow speed sometimes. It's not always. Right? Sometimes, like, it but it is happening very often. But when it is slow, I don't know, like, maybe now now I feel that actually it's working fine.\n\nSometimes when one or two people, like, at home, like, using now I'm alone. I I don't see any issues. When there is, like, TV going on and my wife is using something on phone and I'm using something on phone that that multiple usages when two or three devices are getting used at that time, I'm not able like, the speed is not that effective. That's what I'm facing, I believe. Yeah.\n\nOkay. Okay. Sure. Okay. Sure.\n\nYeah. Yeah. For for for now, it's working fine for me. So I don't I'm not facing any issue. Yeah.\n\nI mean, like, the the the reason I'm I'm alone home, so it's it's working fine for me. Yeah. Yeah. Sure. Sure.\n\nSure. Okay. Yeah. Sure. Sure.\n\nSure. Thank you so much. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.021528206765651703},{"text":"Yeah.","start":13.775001,"end":14.275001,"sentiment":"neutral","sentiment_score":0.054137587547302246},{"text":"You're speaking, please.","start":14.655001,"end":15.875,"sentiment":"neutral","sentiment_score":0.06496101121107738},{"text":"Mhmm.","start":21.855,"end":22.355,"sentiment":"neutral","sentiment_score":-0.06478968262672424},{"text":"Yeah.","start":29.220001,"end":29.380001,"sentiment":"neutral","sentiment_score":-0.0989524871110916}],"sentiment":"neutral","sentiment_score":0.015258094029767175,"num_words":7,"start":1.28,"end":29.380001},{"sentences":[{"text":"It's it's it's not, like, it's at its slow speed sometimes.","start":29.380001,"end":34.18,"sentiment":"neutral","sentiment_score":-0.26994589512998407},{"text":"It's not 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Good morning. This is Maureen from Airtel tech support. Am I speaking with Oscar Subramanian? Hello?\n\nChannel 1: Yeah. You're speaking, please.\n\nChannel 0: Yeah. I just wanted to check-in regarding the Internet issues that you're\n\nChannel 1: Mhmm.\n\nChannel 0: experiencing. Yes. You said you you don't have Internet connection right now or slow speed?\n\nChannel 1: Yeah. It's it's it's not, like, it's at its slow speed sometimes. It's not always. Right? Sometimes,\n\nChannel 0: Mhmm.\n\nChannel 1: like, it but it is happening very often. But when it is slow, I don't know, like, maybe now now I feel that actually it's working fine. Sometimes when one or two people, like, at home, like, using now I'm alone. I I don't see any issues. When there is, like, TV going on and my wife is using something on phone and I'm using something on phone that that multiple usages when two or three devices are getting used at that time, I'm not able like, the speed is not that effective.\n\nThat's what I'm facing, I believe. Yeah.\n\nChannel 0: Mhmm. Okay. I see. I think maybe the issue is multiple devices is connected. And, actually, it really depends on what you're doing, the usage of the Internet that might affecting the slow speed.\n\nChannel 1: Okay.\n\nChannel 0: But but if ever that happen again, can you give us a callback so we can test the speed?\n\nChannel 1: Okay. Sure.\n\nChannel 0: Yeah. Because and for checking the speed, you should be connecting one device only for us to get the accurate speed.\n\nChannel 1: Okay. Sure.\n\nChannel 0: Yeah. But we always but is it is it working right now? It's working fine?\n\nChannel 1: Yeah. Yeah. For for for now, it's working fine for me. So I don't I'm not facing any issue. Yeah.\n\nI mean, like, the the the reason I'm I'm alone home, so it's it's working fine for me.\n\nChannel 0: Okay. Then just give us a callback again if this happened.\n\nChannel 1: Yeah. Yeah. Sure. Sure. Sure.\n\nChannel 0: But we did reboot the network on the service address just for it to be refreshed. Yeah. But, yeah, give us a callback then if the issue continues\n\nChannel 1: Okay.\n\nChannel 0: again.\n\nChannel 1: Yeah. Sure. Sure.\n\nChannel 0: Okay. Thank you. Bye for now.\n\nChannel 1: Sure. Thank you so much. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.021528206765651703}],"sentiment":"neutral","sentiment_score":0.021528206765651703,"channel":1,"num_words":1,"start":1.28,"end":1.78},{"sentences":[{"text":"Hello.","start":2.6399999,"end":3.12,"sentiment":"neutral","sentiment_score":0.08497875928878784},{"text":"Good morning.","start":3.12,"end":3.84,"sentiment":"positive","sentiment_score":0.33637531101703644},{"text":"This is Maureen from Airtel tech support.","start":3.84,"end":6.98,"sentiment":"neutral","sentiment_score":0.20451611280441284},{"text":"Am I speaking with Oscar 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I'm I'm alone home, so it's it's working fine for me.","start":119.43,"end":124.325,"sentiment":"neutral","sentiment_score":0.3005715095334583}],"sentiment":"neutral","sentiment_score":0.3005715095334583,"channel":1,"num_words":18,"start":119.43,"end":124.325},{"sentences":[{"text":"Okay.","start":125.945,"end":126.345,"sentiment":"neutral","sentiment_score":0.09882433712482452},{"text":"Then just give us a callback again if this happened.","start":126.345,"end":129.245,"sentiment":"neutral","sentiment_score":0.04244491681456566}],"sentiment":"neutral","sentiment_score":0.04757031866095283,"channel":0,"num_words":11,"start":125.945,"end":129.245},{"sentences":[{"text":"Yeah.","start":130.065,"end":130.385,"sentiment":"neutral","sentiment_score":0.05799226835370064},{"text":"Yeah.","start":130.385,"end":130.625,"sentiment":"neutral","sentiment_score":0.06949114054441452},{"text":"Sure.","start":130.625,"end":130.94499,"sentiment":"neutral","sentiment_score":0.08895901590585709},{"text":"Sure.","start":130.94499,"end":131.345,"sentiment":"neutral","sentiment_score":0.09527448564767838},{"text":"Sure.","start":131.345,"end":131.845,"sentiment":"neutral","sentiment_score":0.0966019555926323}],"sentiment":"neutral","sentiment_score":0.08166377320885658,"channel":1,"num_words":5,"start":130.065,"end":131.845},{"sentences":[{"text":"But we did reboot the network on the service address just for it to be 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you.","start":149.48094,"end":150.12094,"sentiment":"positive","sentiment_score":0.44704556465148926},{"text":"Bye for now.","start":150.12094,"end":151.02095,"sentiment":"neutral","sentiment_score":0.3323935568332672}],"sentiment":"positive","sentiment_score":0.3519488374392192,"channel":0,"num_words":6,"start":149.00095,"end":151.02095},{"sentences":[{"text":"Sure.","start":151.10088,"end":151.34088,"sentiment":"neutral","sentiment_score":0.30744469165802},{"text":"Thank you so much.","start":151.34088,"end":152.30087,"sentiment":"positive","sentiment_score":0.5882851332426071},{"text":"Bye.","start":152.30087,"end":152.80087,"sentiment":"neutral","sentiment_score":-0.08869412541389465}],"sentiment":"positive","sentiment_score":0.42864851653575897,"channel":1,"num_words":6,"start":151.10088,"end":152.80087}]},"summary":{"result":"success","short":"A representative from Airtel tech support calls Oscar Subramanian to check if he is experiencing internet issues. Oscar explains that he is experiencing slow speed and difficulty connecting multiple devices at home. The representative suggests rebooting the network and offers to call back if the issue persists."},"intents":{"segments":[{"text":"This is Maureen from Airtel tech support. Am I speaking with Oscar Subramanian? Hello? Yeah.","start_word":4,"end_word":18,"intents":[{"intent":"Check-in with oscar subramanian","confidence_score":0.0366167}]},{"text":"I just wanted to check-in regarding the Internet issues that you're Mhmm. experiencing. Yes.","start_word":23,"end_word":36,"intents":[{"intent":"Express concern about internet connection issues","confidence_score":0.0063839746}]},{"text":"I just wanted to check-in regarding the Internet issues that you're Mhmm. experiencing. Yes. You said you you don't have Internet connection right now or slow speed? Yeah.","start_word":23,"end_word":50,"intents":[{"intent":"Discuss speed issue and tv usage","confidence_score":1.3243849e-7}]},{"text":"But but if ever that happen again, can you give us a callback so we can test the speed? Okay.","start_word":203,"end_word":222,"intents":[{"intent":"Request callback","confidence_score":0.111551985}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. Good morning. This is Maureen from Airtel tech support. Am I speaking with Oscar Subramanian? Hello? Yeah. You're speaking, please. Yeah. I just wanted to check-in regarding the Internet issues that you're Mhmm. experiencing. Yes. You said you you don't have Internet connection right now or slow speed? Yeah. It's it's it's not, like, it's at its slow speed sometimes. It's not always. Right? Sometimes, Mhmm. like, it but it is happening very often. But when it is slow, I don't know, like, maybe now now I feel that actually it's working fine.","start_word":0,"end_word":94,"sentiment":"neutral","sentiment_score":-0.07524986565113068},{"text":"Sometimes when one or two people, like, at home, like, using now I'm alone. I I don't see any issues. When there is, like, TV going on and my wife is using something on phone and I'm using something on phone that that multiple usages when two or three devices are getting used at that time, I'm not able like, the speed is not that effective. That's what I'm facing, I believe.","start_word":95,"end_word":166,"sentiment":"negative","sentiment_score":-0.4518435597419739},{"text":"Yeah. Mhmm. Okay. I see. I think maybe the issue is multiple devices is connected. And, actually, it really depends on what you're doing, the usage of the Internet that might affecting the slow speed. Okay. But but if ever that happen again, can you give us a callback so we can test the speed? Okay. Sure. Yeah. Because and for checking the speed, you should be connecting one device only for us to get the accurate speed. Okay. Sure. Yeah. But we always but is it is it working right now? It's working fine? Yeah. Yeah.","start_word":167,"end_word":263,"sentiment":"neutral","sentiment_score":-0.03470296512559517},{"text":"For for for now, it's working fine for me.","start_word":264,"end_word":272,"sentiment":"positive","sentiment_score":0.3479354679584503},{"text":"So I don't I'm not facing any issue. Yeah. I mean, like, the the the reason I'm I'm alone home, so it's it's working fine for me. Okay. Then just give us a callback again if this happened. Yeah. Yeah. Sure. Sure. Sure. But we did reboot the network on the service address just for it to be refreshed. Yeah. But, yeah, give us a callback then if the issue continues Okay. again. Yeah. Sure. Sure. Okay.","start_word":273,"end_word":349,"sentiment":"neutral","sentiment_score":0.11414850503206252},{"text":"Thank you.","start_word":350,"end_word":351,"sentiment":"positive","sentiment_score":0.4338852763175965},{"text":"Bye for now. Sure.","start_word":352,"end_word":355,"sentiment":"neutral","sentiment_score":0.32572847604751587},{"text":"Thank you so much.","start_word":356,"end_word":359,"sentiment":"positive","sentiment_score":0.6322494745254517},{"text":"Bye.","start_word":360,"end_word":360,"sentiment":"neutral","sentiment_score":0.13892680406570437}],"average":{"sentiment":"neutral","sentiment_score":-0.06677274561640043}}}}