{"metadata":{"transaction_key":"deprecated","request_id":"01a0608b-2eac-7f03-bc6a-a21210f986de","sha256":"d379ca518b311e4a86afd4a97a95ecdb56dc404e14e425e863852ede6b2b6f9e","created":"2026-09-02T05:15:30.523Z","duration":64.367935,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":151,"output_tokens":58},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":159,"output_tokens":159},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":159,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Welcome to AceTech. For service, press 1. For sales, press 2. Or for admin, please press 3. AceTech is a leading health care technology integrator with over twenty five years experience supporting the health care and aged care sectors. Sectors. We work closely with our clients to design clinical technology solutions that are easy to use and save your team's time so they can focus on what really matters, providing exceptional care. Exceptional care. We'll be right there to help. You're through to the admin team at AceTech. Please leave a message, including your name, contact details, and facility details, and your call will be returned as soon as possible. Thank you. Sorry, but the user's mailbox can't accept more messages.","confidence":0.99902344,"words":[{"word":"welcome","start":1.1999999,"end":1.6999999,"confidence":0.99902344,"punctuated_word":"Welcome","sentiment":"neutral","sentiment_score":0.08731833100318909},{"word":"to","start":1.76,"end":2.08,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10390187799930573},{"word":"acetech","start":2.08,"end":2.58,"confidence":0.883138,"punctuated_word":"AceTech.","sentiment":"neutral","sentiment_score":0.10348056256771088},{"word":"for","start":3.04,"end":3.36,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.05855134502053261},{"word":"service","start":3.36,"end":3.86,"confidence":1.0,"punctuated_word":"service,","sentiment":"neutral","sentiment_score":0.049088381230831146},{"word":"press","start":4.16,"end":4.48,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.020323147997260097},{"word":"1","start":4.48,"end":4.98,"confidence":0.99902344,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":0.03590507432818413},{"word":"for","start":5.2799997,"end":5.6,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.023796575143933296},{"word":"sales","start":5.6,"end":6.1,"confidence":1.0,"punctuated_word":"sales,","sentiment":"neutral","sentiment_score":0.02687889337539673},{"word":"press","start":6.3999996,"end":6.72,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.01763829216361046},{"word":"2","start":6.72,"end":7.22,"confidence":0.8449707,"punctuated_word":"2.","sentiment":"neutral","sentiment_score":0.026898765936493874},{"word":"or","start":7.44,"end":7.68,"confidence":0.98291016,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.028068782761693},{"word":"for","start":7.68,"end":7.9199996,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02177286334335804},{"word":"admin","start":7.9199996,"end":8.42,"confidence":1.0,"punctuated_word":"admin,","sentiment":"neutral","sentiment_score":0.03149162605404854},{"word":"please","start":8.8,"end":9.28,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.0211147703230381},{"word":"press","start":9.28,"end":9.599999,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.022255638614296913},{"word":"3","start":9.599999,"end":10.099999,"confidence":1.0,"punctuated_word":"3.","sentiment":"neutral","sentiment_score":0.07449223101139069},{"word":"acetech","start":17.025,"end":17.525,"confidence":0.6134033,"punctuated_word":"AceTech","sentiment":"neutral","sentiment_score":0.18301160633563995},{"word":"is","start":17.665,"end":17.905,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.16759748756885529},{"word":"a","start":17.905,"end":17.985,"confidence":0.9863281,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.22385969758033752},{"word":"leading","start":17.985,"end":18.465,"confidence":1.0,"punctuated_word":"leading","sentiment":"neutral","sentiment_score":0.26439154148101807},{"word":"health","start":18.465,"end":18.705,"confidence":0.79003906,"punctuated_word":"health","sentiment":"neutral","sentiment_score":0.2354876697063446},{"word":"care","start":18.705,"end":19.025,"confidence":0.9951172,"punctuated_word":"care","sentiment":"neutral","sentiment_score":0.21051359176635745},{"word":"technology","start":19.025,"end":19.525,"confidence":0.99902344,"punctuated_word":"technology","sentiment":"neutral","sentiment_score":0.2009495049715042},{"word":"integrator","start":19.905,"end":20.405,"confidence":0.9980469,"punctuated_word":"integrator","sentiment":"neutral","sentiment_score":0.2626456320285797},{"word":"with","start":20.545,"end":20.865,"confidence":0.9941406,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.20215676724910736},{"word":"over","start":20.865,"end":21.265,"confidence":1.0,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.24744001030921936},{"word":"twenty","start":21.265,"end":21.585,"confidence":0.99902344,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.20853622257709503},{"word":"five","start":21.585,"end":21.905,"confidence":0.9970703,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.2181706428527832},{"word":"years","start":21.905,"end":22.385,"confidence":0.9970703,"punctuated_word":"years","sentiment":"neutral","sentiment_score":0.18331411480903623},{"word":"experience","start":22.385,"end":22.885,"confidence":0.9135742,"punctuated_word":"experience","sentiment":"neutral","sentiment_score":0.16693049669265747},{"word":"supporting","start":23.505001,"end":23.985,"confidence":0.86865234,"punctuated_word":"supporting","sentiment":"neutral","sentiment_score":0.22027714550495148},{"word":"the","start":23.985,"end":24.225,"confidence":0.97998047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2363050282001495},{"word":"health","start":24.225,"end":24.465,"confidence":0.9741211,"punctuated_word":"health","sentiment":"neutral","sentiment_score":0.17509084939956665},{"word":"care","start":24.465,"end":24.865,"confidence":0.98291016,"punctuated_word":"care","sentiment":"neutral","sentiment_score":0.14809119701385498},{"word":"and","start":24.865,"end":25.185001,"confidence":0.96972656,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.22080881893634796},{"word":"aged","start":25.185001,"end":25.585,"confidence":0.91259766,"punctuated_word":"aged","sentiment":"neutral","sentiment_score":0.1664501428604126},{"word":"care","start":25.585,"end":25.744999,"confidence":0.9770508,"punctuated_word":"care","sentiment":"neutral","sentiment_score":0.13287147879600525},{"word":"sectors","start":25.744999,"end":26.19,"confidence":0.8461914,"punctuated_word":"sectors.","sentiment":"neutral","sentiment_score":0.1824454665184021},{"word":"sectors","start":27.07,"end":27.310001,"confidence":0.99316406,"punctuated_word":"Sectors.","sentiment":"neutral","sentiment_score":0.1714952439069748},{"word":"we","start":27.310001,"end":27.550001,"confidence":0.99609375,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.3149452805519104},{"word":"work","start":27.550001,"end":27.87,"confidence":0.99609375,"punctuated_word":"work","sentiment":"positive","sentiment_score":0.35862496495246887},{"word":"closely","start":27.87,"end":28.35,"confidence":1.0,"punctuated_word":"closely","sentiment":"positive","sentiment_score":0.4538998603820801},{"word":"with","start":28.35,"end":28.59,"confidence":1.0,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.45517367124557495},{"word":"our","start":28.59,"end":28.83,"confidence":0.99902344,"punctuated_word":"our","sentiment":"positive","sentiment_score":0.4442217350006103},{"word":"clients","start":28.83,"end":29.310001,"confidence":0.99609375,"punctuated_word":"clients","sentiment":"positive","sentiment_score":0.4326871931552887},{"word":"to","start":29.310001,"end":29.470001,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.48368340730667114},{"word":"design","start":29.470001,"end":29.95,"confidence":0.99902344,"punctuated_word":"design","sentiment":"positive","sentiment_score":0.4224746823310852},{"word":"clinical","start":29.95,"end":30.45,"confidence":0.99902344,"punctuated_word":"clinical","sentiment":"positive","sentiment_score":0.33883124589920044},{"word":"technology","start":30.59,"end":31.09,"confidence":0.99609375,"punctuated_word":"technology","sentiment":"neutral","sentiment_score":0.28910258412361145},{"word":"solutions","start":31.310001,"end":31.810001,"confidence":1.0,"punctuated_word":"solutions","sentiment":"neutral","sentiment_score":0.31903335452079773},{"word":"that","start":32.27,"end":32.510002,"confidence":0.99902344,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.4345191419124603},{"word":"are","start":32.510002,"end":32.83,"confidence":0.99902344,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.4112817049026489},{"word":"easy","start":32.83,"end":33.23,"confidence":1.0,"punctuated_word":"easy","sentiment":"positive","sentiment_score":0.5311540365219116},{"word":"to","start":33.23,"end":33.39,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.47630348801612854},{"word":"use","start":33.39,"end":33.89,"confidence":0.99902344,"punctuated_word":"use","sentiment":"positive","sentiment_score":0.5722604990005493},{"word":"and","start":34.03,"end":34.35,"confidence":0.95410156,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.4682002365589142},{"word":"save","start":34.35,"end":34.75,"confidence":0.99902344,"punctuated_word":"save","sentiment":"positive","sentiment_score":0.4424548149108886},{"word":"your","start":34.75,"end":34.99,"confidence":0.9980469,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.5004695653915405},{"word":"team's","start":34.99,"end":35.39,"confidence":0.87060547,"punctuated_word":"team's","sentiment":"positive","sentiment_score":0.4210721254348755},{"word":"time","start":35.39,"end":35.87,"confidence":0.99902344,"punctuated_word":"time","sentiment":"positive","sentiment_score":0.4745888113975525},{"word":"so","start":35.87,"end":36.11,"confidence":0.95947266,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.4700182676315307},{"word":"they","start":36.11,"end":36.35,"confidence":0.9970703,"punctuated_word":"they","sentiment":"positive","sentiment_score":0.4868308305740357},{"word":"can","start":36.35,"end":36.59,"confidence":0.9921875,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.4470103085041046},{"word":"focus","start":36.59,"end":36.99,"confidence":0.9980469,"punctuated_word":"focus","sentiment":"positive","sentiment_score":0.5306268930435181},{"word":"on","start":36.99,"end":37.23,"confidence":0.98291016,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.5566595196723938},{"word":"what","start":37.23,"end":37.63,"confidence":0.9892578,"punctuated_word":"what","sentiment":"positive","sentiment_score":0.5872172713279724},{"word":"really","start":37.63,"end":38.11,"confidence":0.9863281,"punctuated_word":"really","sentiment":"positive","sentiment_score":0.5359252691268921},{"word":"matters","start":38.11,"end":38.61,"confidence":0.92700195,"punctuated_word":"matters,","sentiment":"positive","sentiment_score":0.556053876876831},{"word":"providing","start":39.07,"end":39.39,"confidence":0.96875,"punctuated_word":"providing","sentiment":"positive","sentiment_score":0.6313949823379517},{"word":"exceptional","start":39.39,"end":39.64,"confidence":0.6298828,"punctuated_word":"exceptional","sentiment":"positive","sentiment_score":0.5280128121376038},{"word":"care","start":39.64,"end":40.065,"confidence":0.7956543,"punctuated_word":"care.","sentiment":"positive","sentiment_score":0.6736807823181152},{"word":"exceptional","start":40.225,"end":40.545,"confidence":0.96972656,"punctuated_word":"Exceptional","sentiment":"positive","sentiment_score":0.5882898569107056},{"word":"care","start":40.545,"end":41.045,"confidence":0.99853516,"punctuated_word":"care.","sentiment":"positive","sentiment_score":0.6474540829658508},{"word":"we'll","start":41.504997,"end":41.824997,"confidence":0.9975586,"punctuated_word":"We'll","sentiment":"positive","sentiment_score":0.48782992362976074},{"word":"be","start":41.824997,"end":41.984997,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.42123448848724365},{"word":"right","start":41.984997,"end":42.305,"confidence":1.0,"punctuated_word":"right","sentiment":"positive","sentiment_score":0.4875264465808869},{"word":"there","start":42.305,"end":42.545,"confidence":0.9970703,"punctuated_word":"there","sentiment":"positive","sentiment_score":0.4513201415538788},{"word":"to","start":42.545,"end":42.704998,"confidence":0.9980469,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4159836769104004},{"word":"help","start":42.704998,"end":43.204998,"confidence":0.9995117,"punctuated_word":"help.","sentiment":"positive","sentiment_score":0.42568713426589966},{"word":"you're","start":44.625,"end":44.864998,"confidence":0.99560547,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.1886388063430786},{"word":"through","start":44.864998,"end":45.184998,"confidence":0.9970703,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.16680802404880524},{"word":"to","start":45.184998,"end":45.344997,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1167490929365158},{"word":"the","start":45.344997,"end":45.585,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13359194993972778},{"word":"admin","start":45.585,"end":45.985,"confidence":1.0,"punctuated_word":"admin","sentiment":"neutral","sentiment_score":0.19285406172275543},{"word":"team","start":45.985,"end":46.385,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.1277073174715042},{"word":"at","start":46.385,"end":46.785,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.20399092137813568},{"word":"acetech","start":46.785,"end":47.285,"confidence":0.89192706,"punctuated_word":"AceTech.","sentiment":"neutral","sentiment_score":0.13715672492980957},{"word":"please","start":47.664997,"end":48.065,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.035347580909729004},{"word":"leave","start":48.065,"end":48.305,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.044098351150751114},{"word":"a","start":48.305,"end":48.464996,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06480585783720016},{"word":"message","start":48.464996,"end":48.964996,"confidence":0.9003906,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":0.06329075992107391},{"word":"including","start":49.344997,"end":49.844997,"confidence":1.0,"punctuated_word":"including","sentiment":"neutral","sentiment_score":0.061014797538518906},{"word":"your","start":49.905,"end":50.144997,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.07656481117010117},{"word":"name","start":50.144997,"end":50.644997,"confidence":0.9995117,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.1126919537782669},{"word":"contact","start":50.784996,"end":51.265,"confidence":0.99902344,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":0.0876193642616272},{"word":"details","start":51.265,"end":51.765,"confidence":0.99560547,"punctuated_word":"details,","sentiment":"neutral","sentiment_score":0.15493451058864594},{"word":"and","start":52.144997,"end":52.464996,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.17073297500610352},{"word":"facility","start":52.464996,"end":52.964996,"confidence":1.0,"punctuated_word":"facility","sentiment":"neutral","sentiment_score":0.14750193059444427},{"word":"details","start":53.184998,"end":53.684998,"confidence":0.9758301,"punctuated_word":"details,","sentiment":"neutral","sentiment_score":0.19091027975082395},{"word":"and","start":54.26,"end":54.42,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.146946519613266},{"word":"your","start":54.42,"end":54.739998,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.11565932631492616},{"word":"call","start":54.739998,"end":55.059998,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.1054985448718071},{"word":"will","start":55.059998,"end":55.3,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.0972474440932274},{"word":"be","start":55.3,"end":55.539997,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1292309612035751},{"word":"returned","start":55.539997,"end":56.039997,"confidence":1.0,"punctuated_word":"returned","sentiment":"neutral","sentiment_score":0.12046219408512115},{"word":"as","start":56.1,"end":56.26,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.12331955134868622},{"word":"soon","start":56.26,"end":56.579998,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.22099696099758148},{"word":"as","start":56.579998,"end":56.739998,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.11987665295600893},{"word":"possible","start":56.739998,"end":57.239998,"confidence":1.0,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":0.1303030550479889},{"word":"thank","start":57.699997,"end":57.94,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2313896417617798},{"word":"you","start":57.94,"end":58.44,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2920883595943451},{"word":"sorry","start":58.739998,"end":59.239998,"confidence":0.78564453,"punctuated_word":"Sorry,","sentiment":"negative","sentiment_score":-0.5480626225471497},{"word":"but","start":59.3,"end":59.539997,"confidence":0.99902344,"punctuated_word":"but","sentiment":"negative","sentiment_score":-0.5270651578903198},{"word":"the","start":59.539997,"end":59.699997,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.7159724235534668},{"word":"user's","start":59.699997,"end":60.18,"confidence":0.98706055,"punctuated_word":"user's","sentiment":"negative","sentiment_score":-0.7304586172103882},{"word":"mailbox","start":60.18,"end":60.68,"confidence":0.9667969,"punctuated_word":"mailbox","sentiment":"negative","sentiment_score":-0.7722907066345215},{"word":"can't","start":60.82,"end":61.14,"confidence":1.0,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.6817821264266968},{"word":"accept","start":61.14,"end":61.539997,"confidence":1.0,"punctuated_word":"accept","sentiment":"negative","sentiment_score":-0.676686704158783},{"word":"more","start":61.539997,"end":61.859997,"confidence":1.0,"punctuated_word":"more","sentiment":"negative","sentiment_score":-0.6053705811500549},{"word":"messages","start":61.859997,"end":62.359997,"confidence":1.0,"punctuated_word":"messages.","sentiment":"negative","sentiment_score":-0.40668630599975586}],"paragraphs":{"transcript":"\nWelcome to AceTech. For service, press 1. For sales, press 2. Or for admin, please press 3. AceTech is a leading health care technology integrator with over twenty five years experience supporting the health care and aged care sectors.\n\nSectors. We work closely with our clients to design clinical technology solutions that are easy to use and save your team's time so they can focus on what really matters, providing exceptional care. Exceptional care. We'll be right there to help. You're through to the admin team at AceTech.\n\nPlease leave a message, including your name, contact details, and facility details, and your call will be returned as soon as possible. Thank you. Sorry, but the user's mailbox can't accept more messages.","paragraphs":[{"sentences":[{"text":"Welcome to AceTech.","start":1.1999999,"end":2.58,"sentiment":"neutral","sentiment_score":0.0982335905234019},{"text":"For service, press 1.","start":3.04,"end":4.98,"sentiment":"neutral","sentiment_score":0.040966987144201994},{"text":"For sales, press 2.","start":5.2799997,"end":7.22,"sentiment":"neutral","sentiment_score":0.02380313165485859},{"text":"Or for admin, please press 3.","start":7.44,"end":10.099999,"sentiment":"neutral","sentiment_score":0.03319931868463755},{"text":"AceTech is a leading health care technology integrator with over twenty five years experience supporting the health care and aged care sectors.","start":17.025,"end":26.19,"sentiment":"neutral","sentiment_score":0.20260659605264664}],"sentiment":"neutral","sentiment_score":0.13359800697519228,"num_words":39,"start":1.1999999,"end":26.19},{"sentences":[{"text":"Sectors.","start":27.07,"end":27.310001,"sentiment":"neutral","sentiment_score":0.1714952439069748},{"text":"We work closely with our clients to design clinical technology solutions that are easy to use and save your team's time so they can focus on what really matters, providing exceptional care.","start":27.310001,"end":40.065,"sentiment":"positive","sentiment_score":0.4702629130333662},{"text":"Exceptional care.","start":40.225,"end":41.045,"sentiment":"positive","sentiment_score":0.6178719699382782},{"text":"We'll be right there to help.","start":41.504997,"end":43.204998,"sentiment":"positive","sentiment_score":0.44826363523801166},{"text":"You're through to the admin team at AceTech.","start":44.625,"end":47.285,"sentiment":"neutral","sentiment_score":0.15843711234629154}],"sentiment":"positive","sentiment_score":0.41658634920509496,"num_words":49,"start":27.07,"end":47.285},{"sentences":[{"text":"Please leave a message, including your name, contact details, and facility details, and your call will be returned as soon as possible.","start":47.664997,"end":57.239998,"sentiment":"neutral","sentiment_score":0.11450247195633975},{"text":"Thank you.","start":57.699997,"end":58.44,"sentiment":"neutral","sentiment_score":0.26173900067806244},{"text":"Sorry, but the user's mailbox can't accept more messages.","start":58.739998,"end":62.359997,"sentiment":"negative","sentiment_score":-0.6293750272856818}],"sentiment":"neutral","sentiment_score":-0.07944978367198598,"num_words":33,"start":47.664997,"end":62.359997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to AceTech. For service, press 1. For sales, press 2. Or for admin, please press 3. AceTech is a leading health care technology integrator with over twenty five years experience supporting the health care and aged care sectors.\n\nSectors. We work closely with our clients to design clinical technology solutions that are easy to use and save your team's time so they can focus on what really matters, providing exceptional care. Exceptional care. We'll be right there to help. You're through to the admin team at AceTech.\n\nPlease leave a message, including your name, contact details, and facility details, and your call will be returned as soon as possible. Thank you. Sorry, but the user's mailbox can't accept more messages.","paragraphs":[{"sentences":[{"text":"Welcome to AceTech.","start":1.1999999,"end":2.58,"sentiment":"neutral","sentiment_score":0.0982335905234019},{"text":"For service, press 1.","start":3.04,"end":4.98,"sentiment":"neutral","sentiment_score":0.040966987144201994},{"text":"For sales, press 2.","start":5.2799997,"end":7.22,"sentiment":"neutral","sentiment_score":0.02380313165485859},{"text":"Or for admin, please press 3.","start":7.44,"end":10.099999,"sentiment":"neutral","sentiment_score":0.03319931868463755},{"text":"AceTech is a leading health care technology integrator with over twenty five years experience supporting the health care and aged care sectors.","start":17.025,"end":26.19,"sentiment":"neutral","sentiment_score":0.20260659605264664}],"sentiment":"neutral","sentiment_score":0.13359800697519228,"channel":1,"num_words":39,"start":1.1999999,"end":26.19},{"sentences":[{"text":"Sectors.","start":27.07,"end":27.310001,"sentiment":"neutral","sentiment_score":0.1714952439069748},{"text":"We work closely with our clients to design clinical technology solutions that are easy to use and save your team's time so they can focus on what really matters, providing exceptional care.","start":27.310001,"end":40.065,"sentiment":"positive","sentiment_score":0.4702629130333662},{"text":"Exceptional care.","start":40.225,"end":41.045,"sentiment":"positive","sentiment_score":0.6178719699382782},{"text":"We'll be right there to help.","start":41.504997,"end":43.204998,"sentiment":"positive","sentiment_score":0.44826363523801166},{"text":"You're through to the admin team at AceTech.","start":44.625,"end":47.285,"sentiment":"neutral","sentiment_score":0.15843711234629154}],"sentiment":"positive","sentiment_score":0.41658634920509496,"channel":1,"num_words":49,"start":27.07,"end":47.285},{"sentences":[{"text":"Please leave a message, including your name, contact details, and facility details, and your call will be returned as soon as possible.","start":47.664997,"end":57.239998,"sentiment":"neutral","sentiment_score":0.11450247195633975},{"text":"Thank you.","start":57.699997,"end":58.44,"sentiment":"neutral","sentiment_score":0.26173900067806244},{"text":"Sorry, but the user's mailbox can't accept more messages.","start":58.739998,"end":62.359997,"sentiment":"negative","sentiment_score":-0.6293750272856818}],"sentiment":"neutral","sentiment_score":-0.07944978367198598,"channel":1,"num_words":33,"start":47.664997,"end":62.359997}]},"summary":{"result":"success","short":"The caller reaches AceTech and hears a recording with options for service, sales, or admin. They are then directed to the admin team and instructed to leave a message with their name, contact details, and facility details, but are unable to leave more messages as the mailbox is full."},"intents":{"segments":[{"text":"We'll be right there to help. You're through to the admin team at AceTech. Please leave a message, including your name, contact details, and facility details, and your call will be returned as soon as possible. Thank you.","start_word":74,"end_word":111,"intents":[{"intent":"Assist with phone calls","confidence_score":0.00007345742}]}]},"sentiments":{"segments":[{"text":"Welcome to AceTech. For service, press 1. For sales, press 2. Or for admin, please press 3. AceTech is a leading health care technology integrator with over twenty five years experience supporting the health care and aged care sectors. Sectors.","start_word":0,"end_word":39,"sentiment":"neutral","sentiment_score":0.1351213902235031},{"text":"We work closely with our clients to design clinical technology solutions that are easy to use and save your team's time so they can focus on what really matters, providing exceptional care. Exceptional care. We'll be right there to help.","start_word":40,"end_word":79,"sentiment":"positive","sentiment_score":0.48541998863220215},{"text":"You're through to the admin team at AceTech. Please leave a message, including your name, contact details, and facility details, and your call will be returned as soon as possible. Thank you.","start_word":80,"end_word":111,"sentiment":"neutral","sentiment_score":0.13885222375392914},{"text":"Sorry, but the user's mailbox can't accept more messages.","start_word":112,"end_word":120,"sentiment":"negative","sentiment_score":-0.6555206179618835}],"average":{"sentiment":"neutral","sentiment_score":0.17169827635183274}}}}