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That's what they're asking for? Okay. Hang on a sec. And how are you today? Yeah. Not bad. I need a holiday. Sorry. What was the name again that's or the the Okay. Hang on. How do you spell the first name? Hyphen j a d e. R a n a a hyphen j a b e. Right? Oh, r I n a. Sorry. R I n a. Okay. We got Rena j Cooper. Are you on the Linham Networks? At the Linham Networks, you don't you don't need a a b c for that. Who's asking you for you don't send ABC for Reno. No. No. No. No. Oh, AGL. Okay. Yeah. No. We've if it was a MBN, yes. They asked for an ABC code. But on on the Linham, I'm pretty sure let me just check. I'm just gonna log in to the Linham. Hang on. Any reason why you're going to AGI? I'm just curious. They're cheaper? Well, then why don't you stay with us? No. No. But the other house is is NBN, maybe? Yeah. We'd do that as well. Yeah. Because you probably just said you wanted to cancel. That's probably why. Oh, come on, Rina. I think I've spoken to you before. I think I have. Yeah. Your voice. Anyway, let me just check this. No. Linham Networks. Okay. So you wanna go to NBN. What I mean, we can give you a bit of price and all that. You know? What what what's somebody what what are their name again? AGL charging you? 64. What are we charging? 69. It's the same speed, 25. Yeah? Well, look. I'll tell you what. We'll do you 15% discount for the first three months, which brings it down to 50 something. And then after that, we'll pop back up just to 64, the same as AGL. And it's not gonna cost you anything because they'll charge you connection fee and stuff like that. So all we do is yeah. Yeah. All we do is just transfer you across, and that's it. Okay. I'll I'll get you got twenty seconds. I'll give you a little bit of in info. How it works here in Australia, NBN is a government network. That's provided all over Australia. And then in in certain areas, you have what they call private embedded networks, like Linux, Super Networks, OptiCom, Gigabyte, blah blah blah blah blah blah blah. But MBN MBN is the major actually, you're getting in pretty good. We can do that deal now because, buddy, next month, they're gonna put the prices up MBN. So, yeah, we'll get that all fixed up for you. Let me just do some do you mind if I just do something? Just two secs. Just to check out the address. When are you moving into this new place? Actually, you got plenty plenty of time. We'll get that ready for you before then. Okay. So what's the address? Woah. Woah. Woah. Woah. Unit 22. You're going too fast. I'm not a secretary. Come on. Alright. The street street number? Two forty one. And the street name? Can it's C A oh, Jesus. Hang on. Canterbury. That's C A N T E R or A R? Oh, it's Canterbury, I think. Canterbury Berry. Road, was it? Yeah. Road. And what suburb? Bayswater, was it? Bayswater. New South Wales, Victoria, Queensland. No. No. Bayswater. What's a actually, you're not far from where we have one of our offices. So if you need help, we can just come around and install it for you, but you don't need to do that. Alright. What's the postcode out there? 3153Bayswater. B A S Water. Canterbury's got one r or two I think it's got two r. 10 to why? Okay. Let's validate this. Sorry. What unit was it again? So I got Unit 22241 Canterbury Road, Bayswater. Is that it? Okay. Cool. Let me just see what you got there. Point me where the technician is required in most cases. High speed. So what do you got here? You got interval v one. So you got VLAN. You want okay. So you got a VLAN there. Okay. So you require image cases. Location ID. Okay. So you got HFC there. That's good. It's actually much it's oh, you got different types of technology with the NBN. You got fiber to the premises, which is optic fiber directly to the premises. You got HFC, which hybrid fiber coax, which is a next year down. You get up you can get up to two gigabytes, so this is gonna be more than enough for you. And it's much better than fiber to the node or fiber to the curb, which can only get up to 100 and very unreliable. So HFC is great. So we can get that up and running for you. When are you moving in, you said? June 18. How far is that away that he's where are we? June June June. Come on, June. June 18. So you're still a few weeks away. Alright. What I'll do we can get this it's best for us to activate this for you on the first of next month. Because if you if you get anybody, not just that, anybody, they'll charge you this month and next month. Do you hear what I'm saying? Okay. So let's say you signed up with AGL right now. Okay. Today is the twenty sixth. So you'll get charged from the twenty sixth till the end of this month. Now depending on how they charge, whether they charge five days or the whole month. And then you get charged for the next month as well because you're moving in next month. Okay? So what we'll do is I'll get in contact with our provisioning team. I'll let them know what's happening. And all you need to do is what sort of router do you have? Is it a router that we sent you? Or who told you to buy that? Lightning broadband. From Linham or from us? Oh, okay. So how well, so how long have you hang on. Let me just check to see how long you've been with us for. You've only been one, two, three, four, five, six, seven, eight. Let me just yeah. Okay. So you're on a you're on a twenty four month contract, woman, so you better off staying with us. Otherwise, that's gonna no. No. No. Don't pay it. Don't pay that. Just move over to the new address, and you're you're good. Alright? No. That'll that'll all that'll already already be there. It'll be a little a little black box. It'll have it'll be loose. It'll be loose. It won't be like the MBM box that's fixed to the wall. It'll just be a loose little black box. I'll send you a photo of it after what it looks like so you'll know. And all you gotta do is connect the router. But what we need to do, that router, we need to reset it and recon oh, no. You don't need to yeah. You just have to press the reset button on it for about thirty seconds on the router, not the NBN box. When you're moving, just press it for thirty seconds. The light will flash on and off, and just plug it in. You don't have to do anything else. That's pretty straightforward. Yeah. Alright. So let me just take note of that, and I'll get the the address. Unit 22 right, 241 Canterbury Road, Bayswater North, Victoria. Oh, lucky y'all picked up the bloody phone, man. You owe me a cup of coffee. Now who did you speak to? Who did you speak to? Was it Moraine, Melissa, Craig, Sanj, Paul? Afters. I'm gonna kill him. I'm gonna shoot him. I'll say you're gonna let my buddy, this customer, and then you're gone. Alright. Leave that with us, and I'll get that sorted for you. Alright? You're most welcome, darling. You have a jolly good afternoon. Just what you do on the you want the day before? Just let us know the day before you're moving in, and that's it. And all you gotta do is bring that same router with you, press the reset button. Make sure you hold it down for thirty seconds. I will explain it to you then anyway. Yeah. Could I just give you a mobile number? I'll give you the I'll get you to pull me because if yeah. Is is it or I'll take look. I'll text you that photo. Hang let me just do something. Don't hang up on me yet. Alright? So you're 4 0406 04060100106766. That's a funny number, that one. Alright. I'm I'm calling you now. That's me. Alright? Yeah. Now I'm gonna send you the photo of the box that you're gonna find in the other place. So you've only got two two connections. One's a coaxial connection, and the other one's an Ethernet connection. So you can't you can't make an error. You just go from the black box Ethernet to the WAN port, the white connecting now, and then that's it. It's all done. Alright? Now it says here appointment with detection is required in most cases. The reason why I say that is there's more than one port, but in this one here, it's only showing the one port. It's only just the UND one port. So I'm pretty sure it shouldn't be, but we're gonna put the order in at least a week before, which is still gonna it's not gonna affect any charges or anything like that Just in case a technician needs to go there. No. We'll we'll do we'll do we'll do that for you automatically. You don't have to stress about that. We'll just disconnect everything for you. Alright, love? Anything else? Alright. I'll try my I'll try my best. Alright. Well, you have a jolly good afternoon, and thanks, Chris. I'll get that sorted for you. Okay. 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afternoon. Airtel. ABC. What what's that? Who am I speaking to?\n\nAnd do you have an Internet service with us? Okay. You're on a NBN service? All the sounds of it? That's what they're asking for?\n\nOkay. Hang on a sec. And how are you today? Yeah. Not bad.\n\nI need a holiday. Sorry. What was the name again that's or the the Okay. Hang on. How do you spell the first name?\n\nHyphen j a d e. R a n a a hyphen j a b e. Right? Oh, r I n a. Sorry.\n\nR I n a. Okay. We got Rena j Cooper. Are you on the Linham Networks? At the Linham Networks, you don't you don't need a a b c for that.\n\nWho's asking you for you don't send ABC for Reno. No. No. No. No.\n\nOh, AGL. Okay. Yeah. No. We've if it was a MBN, yes.\n\nThey asked for an ABC code. But on on the Linham, I'm pretty sure let me just check. I'm just gonna log in to the Linham. Hang on. Any reason why you're going to AGI?\n\nI'm just curious. They're cheaper? Well, then why don't you stay with us? No. No.\n\nBut the other house is is NBN, maybe? Yeah. We'd do that as well. Yeah. Because you probably just said you wanted to cancel.\n\nThat's probably why. Oh, come on, Rina. I think I've spoken to you before. I think I have. Yeah.\n\nYour voice. Anyway, let me just check this. No. Linham Networks. Okay.\n\nSo you wanna go to NBN. What I mean, we can give you a bit of price and all that. You know? What what what's somebody what what are their name again? AGL charging you?\n\n64. What are we charging? 69. It's the same speed, 25. Yeah?\n\nWell, look. I'll tell you what. We'll do you 15% discount for the first three months, which brings it down to 50 something. And then after that, we'll pop back up just to 64, the same as AGL. And it's not gonna cost you anything because they'll charge you connection fee and stuff like that.\n\nSo all we do is yeah. Yeah. All we do is just transfer you across, and that's it. Okay. I'll I'll get you got twenty seconds.\n\nI'll give you a little bit of in info. How it works here in Australia, NBN is a government network. That's provided all over Australia. And then in in certain areas, you have what they call private embedded networks, like Linux, Super Networks, OptiCom, Gigabyte, blah blah blah blah blah blah blah. But MBN MBN is the major actually, you're getting in pretty good.\n\nWe can do that deal now because, buddy, next month, they're gonna put the prices up MBN. So, yeah, we'll get that all fixed up for you. Let me just do some do you mind if I just do something? Just two secs. Just to check out the address.\n\nWhen are you moving into this new place? Actually, you got plenty plenty of time. We'll get that ready for you before then. Okay. So what's the address?\n\nWoah. Woah. Woah. Woah. Unit 22.\n\nYou're going too fast. I'm not a secretary. Come on. Alright. The street street number?\n\nTwo forty one. And the street name? Can it's C A oh, Jesus. Hang on. Canterbury.\n\nThat's C A N T E R or A R? Oh, it's Canterbury, I think. Canterbury Berry. Road, was it? Yeah.\n\nRoad. And what suburb? Bayswater, was it? Bayswater. New South Wales, Victoria, Queensland.\n\nNo. No. Bayswater. What's a actually, you're not far from where we have one of our offices. So if you need help, we can just come around and install it for you, but you don't need to do that.\n\nAlright. What's the postcode out there? 3153Bayswater. B A S Water. Canterbury's got one r or two I think it's got two r.\n\n10 to why? Okay. Let's validate this. Sorry. What unit was it again?\n\nSo I got Unit 22241 Canterbury Road, Bayswater. Is that it? Okay. Cool. Let me just see what you got there.\n\nPoint me where the technician is required in most cases. High speed. So what do you got here? You got interval v one. So you got VLAN.\n\nYou want okay. So you got a VLAN there. Okay. So you require image cases. Location ID.\n\nOkay. So you got HFC there. That's good. It's actually much it's oh, you got different types of technology with the NBN. You got fiber to the premises, which is optic fiber directly to the premises.\n\nYou got HFC, which hybrid fiber coax, which is a next year down. You get up you can get up to two gigabytes, so this is gonna be more than enough for you. And it's much better than fiber to the node or fiber to the curb, which can only get up to 100 and very unreliable. So HFC is great. So we can get that up and running for you.\n\nWhen are you moving in, you said? June 18. How far is that away that he's where are we? June June June. Come on, June.\n\nJune 18. So you're still a few weeks away. Alright. What I'll do we can get this it's best for us to activate this for you on the first of next month. Because if you if you get anybody, not just that, anybody, they'll charge you this month and next month.\n\nDo you hear what I'm saying? Okay. So let's say you signed up with AGL right now. Okay. Today is the twenty sixth.\n\nSo you'll get charged from the twenty sixth till the end of this month. Now depending on how they charge, whether they charge five days or the whole month. And then you get charged for the next month as well because you're moving in next month. Okay? So what we'll do is I'll get in contact with our provisioning team.\n\nI'll let them know what's happening. And all you need to do is what sort of router do you have? Is it a router that we sent you? Or who told you to buy that? Lightning broadband.\n\nFrom Linham or from us? Oh, okay. So how well, so how long have you hang on. Let me just check to see how long you've been with us for. You've only been one, two, three, four, five, six, seven, eight.\n\nLet me just yeah. Okay. So you're on a you're on a twenty four month contract, woman, so you better off staying with us. Otherwise, that's gonna no. No.\n\nNo. Don't pay it. Don't pay that. Just move over to the new address, and you're you're good. Alright?\n\nNo. That'll that'll all that'll already already be there. It'll be a little a little black box. It'll have it'll be loose. It'll be loose.\n\nIt won't be like the MBM box that's fixed to the wall. It'll just be a loose little black box. I'll send you a photo of it after what it looks like so you'll know. And all you gotta do is connect the router. But what we need to do, that router, we need to reset it and recon oh, no.\n\nYou don't need to yeah. You just have to press the reset button on it for about thirty seconds on the router, not the NBN box. When you're moving, just press it for thirty seconds. The light will flash on and off, and just plug it in. You don't have to do anything else.\n\nThat's pretty straightforward. Yeah. Alright. So let me just take note of that, and I'll get the the address. Unit 22 right, 241 Canterbury Road, Bayswater North, Victoria.\n\nOh, lucky y'all picked up the bloody phone, man. You owe me a cup of coffee. Now who did you speak to? Who did you speak to? Was it Moraine, Melissa, Craig, Sanj, Paul?\n\nAfters. I'm gonna kill him. I'm gonna shoot him. I'll say you're gonna let my buddy, this customer, and then you're gone. Alright.\n\nLeave that with us, and I'll get that sorted for you. Alright? You're most welcome, darling. You have a jolly good afternoon. Just what you do on the you want the day before?\n\nJust let us know the day before you're moving in, and that's it. And all you gotta do is bring that same router with you, press the reset button. Make sure you hold it down for thirty seconds. I will explain it to you then anyway. Yeah.\n\nCould I just give you a mobile number? I'll give you the I'll get you to pull me because if yeah. Is is it or I'll take look. I'll text you that photo. Hang let me just do something.\n\nDon't hang up on me yet. Alright? So you're 4 0406 04060100106766. That's a funny number, that one. Alright.\n\nI'm I'm calling you now. That's me. Alright? Yeah. Now I'm gonna send you the photo of the box that you're gonna find in the other place.\n\nSo you've only got two two connections. One's a coaxial connection, and the other one's an Ethernet connection. So you can't you can't make an error. You just go from the black box Ethernet to the WAN port, the white connecting now, and then that's it. It's all done.\n\nAlright? Now it says here appointment with detection is required in most cases. The reason why I say that is there's more than one port, but in this one here, it's only showing the one port. It's only just the UND one port. So I'm pretty sure it shouldn't be, but we're gonna put the order in at least a week before, which is still gonna it's not gonna affect any charges or anything like that Just in case a technician needs to go there.\n\nNo. We'll we'll do we'll do we'll do that for you automatically. You don't have to stress about that. We'll just disconnect everything for you. Alright, love?\n\nAnything else? Alright. I'll try my I'll try my best. Alright. Well, you have a jolly good afternoon, and thanks, Chris.\n\nI'll get that sorted for you. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.48,"end":1.22,"sentiment":"neutral","sentiment_score":0.32367680966854095},{"text":"Airtel.","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.14927741885185242},{"text":"ABC.","start":12.445,"end":12.945,"sentiment":"neutral","sentiment_score":-0.007324829697608948},{"text":"What what's that?","start":13.085,"end":14.605,"sentiment":"neutral","sentiment_score":-0.027622072026133537},{"text":"Who am I speaking to?","start":14.605,"end":15.905,"sentiment":"neutral","sentiment_score":-0.032728958502411844}],"sentiment":"neutral","sentiment_score":0.04523293332507213,"num_words":12,"start":0.48,"end":15.905},{"sentences":[{"text":"And do you have an Internet service with us?","start":20.845001,"end":23.265,"sentiment":"neutral","sentiment_score":0.0009136273939576414},{"text":"Okay.","start":33.93,"end":34.33,"sentiment":"neutral","sentiment_score":0.007101442199200392},{"text":"You're on a NBN service?","start":34.33,"end":35.87,"sentiment":"neutral","sentiment_score":0.012992788013070822},{"text":"All the sounds of it?","start":36.010002,"end":37.05,"sentiment":"neutral","sentiment_score":0.010304327774792909},{"text":"That's what they're asking for?","start":37.05,"end":38.59,"sentiment":"neutral","sentiment_score":0.013752143643796445}],"sentiment":"neutral","sentiment_score":0.008022815436124802,"num_words":25,"start":20.845001,"end":38.59},{"sentences":[{"text":"Okay.","start":38.65,"end":38.97,"sentiment":"neutral","sentiment_score":0.039548084139823914},{"text":"Hang on a sec.","start":38.97,"end":40.03,"sentiment":"neutral","sentiment_score":0.05178743973374367},{"text":"And how are you today?","start":45.635002,"end":46.855,"sentiment":"neutral","sentiment_score":0.17981290221214294},{"text":"Yeah.","start":49.235,"end":49.475002,"sentiment":"neutral","sentiment_score":0.1798713654279709},{"text":"Not bad.","start":49.475002,"end":49.875,"sentiment":"neutral","sentiment_score":0.24615179747343063}],"sentiment":"neutral","sentiment_score":0.1398413318854112,"num_words":13,"start":38.65,"end":49.875},{"sentences":[{"text":"I need a holiday.","start":49.875,"end":50.695,"sentiment":"neutral","sentiment_score":0.11160391196608543},{"text":"Sorry.","start":54.77,"end":55.09,"sentiment":"neutral","sentiment_score":-0.018584661185741425},{"text":"What was the name again that's or the the Okay.","start":55.09,"end":74.645004,"sentiment":"neutral","sentiment_score":-0.026783688412979244},{"text":"Hang on.","start":74.705,"end":75.445,"sentiment":"neutral","sentiment_score":-0.006167285842821002},{"text":"How do you spell the first name?","start":78.065,"end":79.685,"sentiment":"neutral","sentiment_score":-0.012603183543043477}],"sentiment":"neutral","sentiment_score":0.00247655191924423,"num_words":24,"start":49.875,"end":79.685},{"sentences":[{"text":"Hyphen j a d e.","start":85.17,"end":89.03,"sentiment":"neutral","sentiment_score":-0.000872647576034069},{"text":"R a n a a hyphen j a b e.","start":90.61,"end":93.73,"sentiment":"neutral","sentiment_score":-0.007580620096996426},{"text":"Right?","start":93.73,"end":94.23,"sentiment":"neutral","sentiment_score":-0.011692378669977188},{"text":"Oh, r I n a.","start":96.725,"end":97.845,"sentiment":"neutral","sentiment_score":-0.021059812977910042},{"text":"Sorry.","start":97.845,"end":98.345,"sentiment":"neutral","sentiment_score":-0.04065730422735214}],"sentiment":"neutral","sentiment_score":-0.010809917574409734,"num_words":22,"start":85.17,"end":98.345},{"sentences":[{"text":"R I n a.","start":99.685,"end":102.025,"sentiment":"neutral","sentiment_score":-0.013015215285122395},{"text":"Okay.","start":108.51,"end":108.91,"sentiment":"neutral","sentiment_score":-0.008058360777795315},{"text":"We got Rena j Cooper.","start":108.91,"end":110.75,"sentiment":"neutral","sentiment_score":-0.012038928549736738},{"text":"Are you on the Linham Networks?","start":110.75,"end":112.37,"sentiment":"neutral","sentiment_score":-0.022219781453410786},{"text":"At the Linham Networks, you don't you don't need a a b c for that.","start":113.87,"end":118.37,"sentiment":"neutral","sentiment_score":-0.10891024718681971}],"sentiment":"neutral","sentiment_score":-0.06088020197386222,"num_words":31,"start":99.685,"end":118.37},{"sentences":[{"text":"Who's asking you for you don't send ABC for Reno.","start":119.895,"end":122.715,"sentiment":"neutral","sentiment_score":-0.08220206014811993},{"text":"No.","start":124.055,"end":124.295,"sentiment":"neutral","sentiment_score":-0.17249073088169098},{"text":"No.","start":124.295,"end":124.534996,"sentiment":"neutral","sentiment_score":-0.19131283462047577},{"text":"No.","start":124.534996,"end":124.695,"sentiment":"neutral","sentiment_score":-0.19708843529224396},{"text":"No.","start":124.695,"end":125.195,"sentiment":"neutral","sentiment_score":-0.17569634318351746}],"sentiment":"neutral","sentiment_score":-0.11132921038993768,"num_words":14,"start":119.895,"end":125.195},{"sentences":[{"text":"Oh, AGL.","start":125.735,"end":126.555,"sentiment":"neutral","sentiment_score":-0.09480224549770355},{"text":"Okay.","start":127.015,"end":127.515,"sentiment":"neutral","sentiment_score":-0.07868310809135437},{"text":"Yeah.","start":131.255,"end":131.575,"sentiment":"neutral","sentiment_score":-0.08797799050807953},{"text":"No.","start":131.575,"end":131.815,"sentiment":"neutral","sentiment_score":-0.14716863632202148},{"text":"We've if it was a MBN, yes.","start":131.815,"end":135.415,"sentiment":"neutral","sentiment_score":-0.08661012990134102}],"sentiment":"neutral","sentiment_score":-0.09247542793552081,"num_words":12,"start":125.735,"end":135.415},{"sentences":[{"text":"They asked for an ABC code.","start":135.415,"end":137.33,"sentiment":"neutral","sentiment_score":-0.0699682713796695},{"text":"But on on the Linham, I'm pretty sure let me just check.","start":138.67,"end":141.95001,"sentiment":"neutral","sentiment_score":-0.10065421586235364},{"text":"I'm just gonna log in to the Linham.","start":141.95001,"end":143.55,"sentiment":"neutral","sentiment_score":-0.05020920792594552},{"text":"Hang on.","start":143.55,"end":144.29001,"sentiment":"neutral","sentiment_score":-0.05933482199907303},{"text":"Any reason why you're going to AGI?","start":145.23001,"end":146.75,"sentiment":"neutral","sentiment_score":-0.13831683461155211}],"sentiment":"neutral","sentiment_score":-0.0890348962375096,"num_words":35,"start":135.415,"end":146.75},{"sentences":[{"text":"I'm just curious.","start":146.75,"end":147.57,"sentiment":"neutral","sentiment_score":-0.12481919924418132},{"text":"They're cheaper?","start":148.35,"end":149.09001,"sentiment":"neutral","sentiment_score":-0.12401863932609558},{"text":"Well, then why don't you stay with us?","start":152.045,"end":153.985,"sentiment":"neutral","sentiment_score":-0.157242801040411},{"text":"No.","start":158.605,"end":158.765,"sentiment":"neutral","sentiment_score":-0.21301215887069705},{"text":"No.","start":158.765,"end":158.925,"sentiment":"neutral","sentiment_score":-0.17360815405845642}],"sentiment":"neutral","sentiment_score":-0.15113717317581177,"num_words":15,"start":146.75,"end":158.925},{"sentences":[{"text":"But the other house is is NBN, maybe?","start":158.925,"end":161.425,"sentiment":"neutral","sentiment_score":-0.05558848404325545},{"text":"Yeah.","start":163.405,"end":163.565,"sentiment":"neutral","sentiment_score":0.05525330826640129},{"text":"We'd do that as well.","start":163.565,"end":164.86499,"sentiment":"neutral","sentiment_score":0.04351346492767334},{"text":"Yeah.","start":168.32,"end":168.64,"sentiment":"neutral","sentiment_score":-0.3166791796684265},{"text":"Because you probably just said you wanted to cancel.","start":168.64,"end":170.56001,"sentiment":"negative","sentiment_score":-0.5372905664973788}],"sentiment":"neutral","sentiment_score":-0.221840896566088,"num_words":24,"start":158.925,"end":170.56001},{"sentences":[{"text":"That's probably why.","start":170.56001,"end":171.70001,"sentiment":"negative","sentiment_score":-0.4718961517016093},{"text":"Oh, come on, Rina.","start":172.40001,"end":173.52,"sentiment":"neutral","sentiment_score":-0.021601342130452394},{"text":"I think I've spoken to you before.","start":173.52,"end":175.22,"sentiment":"neutral","sentiment_score":-0.034403956096087186},{"text":"I think I have.","start":177.20001,"end":177.92001,"sentiment":"neutral","sentiment_score":-0.035932506900280714},{"text":"Yeah.","start":177.92001,"end":178.24,"sentiment":"neutral","sentiment_score":0.012714071199297903}],"sentiment":"neutral","sentiment_score":-0.09862828803689856,"num_words":19,"start":170.56001,"end":178.24},{"sentences":[{"text":"Your voice.","start":178.24,"end":178.935,"sentiment":"neutral","sentiment_score":-0.014961074106395245},{"text":"Anyway, let me just check this.","start":179.175,"end":180.875,"sentiment":"neutral","sentiment_score":-0.010610871637860933},{"text":"No.","start":183.575,"end":183.815,"sentiment":"neutral","sentiment_score":-0.17113971710205078},{"text":"Linham Networks.","start":183.815,"end":184.715,"sentiment":"neutral","sentiment_score":-0.08309280127286911},{"text":"Okay.","start":184.855,"end":185.175,"sentiment":"neutral","sentiment_score":0.01151118241250515}],"sentiment":"neutral","sentiment_score":-0.034950126272936664,"num_words":12,"start":178.24,"end":185.175},{"sentences":[{"text":"So you wanna go to NBN.","start":185.175,"end":187.675,"sentiment":"neutral","sentiment_score":0.07842909544706345},{"text":"What I mean, we can give you a bit of price and all that.","start":187.97499,"end":190.61499,"sentiment":"neutral","sentiment_score":0.05850057091031756},{"text":"You know?","start":190.61499,"end":190.935,"sentiment":"neutral","sentiment_score":-0.00454174168407917},{"text":"What what what's somebody what what are their name again?","start":190.935,"end":195.20001,"sentiment":"neutral","sentiment_score":-0.04701460544019938},{"text":"AGL charging you?","start":195.20001,"end":196.74,"sentiment":"neutral","sentiment_score":0.009183289793630442}],"sentiment":"neutral","sentiment_score":0.023940082772501876,"num_words":35,"start":185.175,"end":196.74},{"sentences":[{"text":"64.","start":199.76001,"end":200.66,"sentiment":"neutral","sentiment_score":0.005497975274920464},{"text":"What are we charging?","start":200.8,"end":201.92,"sentiment":"neutral","sentiment_score":0.009095084853470325},{"text":"69.","start":201.92,"end":202.48001,"sentiment":"neutral","sentiment_score":0.02087853103876114},{"text":"It's the same speed, 25.","start":202.48001,"end":204.08,"sentiment":"neutral","sentiment_score":0.07558515220880509},{"text":"Yeah?","start":204.08,"end":204.58,"sentiment":"neutral","sentiment_score":0.05803067982196808}],"sentiment":"neutral","sentiment_score":0.041559440549463034,"num_words":12,"start":199.76001,"end":204.58},{"sentences":[{"text":"Well, look.","start":206.595,"end":207.235,"sentiment":"neutral","sentiment_score":0.14474020153284073},{"text":"I'll tell you what.","start":207.235,"end":207.955,"sentiment":"neutral","sentiment_score":0.21006671711802483},{"text":"We'll do you 15% discount for the first three months, which brings it down to 50 something.","start":207.955,"end":214.05501,"sentiment":"neutral","sentiment_score":0.29730332336005044},{"text":"And then after that, we'll pop back up just to 64, the same as AGL.","start":214.35501,"end":218.295,"sentiment":"neutral","sentiment_score":0.21365780333677928},{"text":"And it's not gonna cost you anything because they'll charge you connection fee and stuff like that.","start":219.15,"end":223.65,"sentiment":"neutral","sentiment_score":0.1584825130069957}],"sentiment":"neutral","sentiment_score":0.21969042799689553,"num_words":55,"start":206.595,"end":223.65},{"sentences":[{"text":"So all we do is yeah.","start":224.34999,"end":225.62999,"sentiment":"neutral","sentiment_score":0.17281222840150198},{"text":"Yeah.","start":225.62999,"end":225.70999,"sentiment":"neutral","sentiment_score":0.1774531751871109},{"text":"All we do is just transfer you across, and that's it.","start":225.70999,"end":228.37,"sentiment":"neutral","sentiment_score":0.0919263760813258},{"text":"Okay.","start":236.19499,"end":236.67499,"sentiment":"neutral","sentiment_score":-0.03088975138962269},{"text":"I'll I'll get you got twenty seconds.","start":236.67499,"end":238.275,"sentiment":"neutral","sentiment_score":0.02921281129653965}],"sentiment":"neutral","sentiment_score":0.09227371577603313,"num_words":26,"start":224.34999,"end":238.275},{"sentences":[{"text":"I'll give you a little bit of in info.","start":238.275,"end":240.03499,"sentiment":"neutral","sentiment_score":0.051012615776724286},{"text":"How it works here in Australia, NBN is a government network.","start":240.03499,"end":244.055,"sentiment":"neutral","sentiment_score":0.09291934797709639},{"text":"That's provided all over Australia.","start":245.21,"end":246.73001,"sentiment":"neutral","sentiment_score":0.135484179854393},{"text":"And then in in certain areas, you have what they call private embedded networks, like Linux, Super Networks, OptiCom, Gigabyte, blah blah blah blah blah blah blah.","start":246.73001,"end":256.27002,"sentiment":"neutral","sentiment_score":0.06737113894929213},{"text":"But MBN MBN is the major actually, you're getting in pretty good.","start":256.57,"end":261.865,"sentiment":"positive","sentiment_score":0.5958395873506864}],"sentiment":"neutral","sentiment_score":0.17387098545077606,"num_words":64,"start":238.275,"end":261.865},{"sentences":[{"text":"We can do that deal now because, buddy, next month, they're gonna put the prices up MBN.","start":262.005,"end":265.845,"sentiment":"positive","sentiment_score":0.5697110155049492},{"text":"So, yeah, we'll get that all fixed up for you.","start":265.845,"end":268.985,"sentiment":"positive","sentiment_score":0.5718127250671386},{"text":"Let me just do some do you mind if I just do something?","start":271.205,"end":273.76498,"sentiment":"neutral","sentiment_score":0.17326727051001328},{"text":"Just two secs.","start":273.76498,"end":274.8,"sentiment":"neutral","sentiment_score":0.028569175551335018},{"text":"Just to check out the address.","start":275.28,"end":276.97998,"sentiment":"neutral","sentiment_score":0.040657636088629566}],"sentiment":"positive","sentiment_score":0.3670478035524792,"num_words":49,"start":262.005,"end":276.97998},{"sentences":[{"text":"When are you moving into this new place?","start":277.36,"end":279.37997,"sentiment":"neutral","sentiment_score":0.04995541390962899},{"text":"Actually, you got plenty plenty of time.","start":283.44,"end":284.96,"sentiment":"neutral","sentiment_score":0.22572859483105795},{"text":"We'll get that ready for you before then.","start":284.96,"end":286.74,"sentiment":"neutral","sentiment_score":0.242108266800642},{"text":"Okay.","start":288.0,"end":288.5,"sentiment":"neutral","sentiment_score":0.04478605091571808},{"text":"So what's the address?","start":289.03998,"end":292.135,"sentiment":"neutral","sentiment_score":0.012010341510176659}],"sentiment":"neutral","sentiment_score":0.14319417951628566,"num_words":28,"start":277.36,"end":292.135},{"sentences":[{"text":"Woah.","start":296.115,"end":296.355,"sentiment":"neutral","sentiment_score":0.0018464243039488792},{"text":"Woah.","start":296.355,"end":296.515,"sentiment":"neutral","sentiment_score":0.0045374357141554356},{"text":"Woah.","start":296.515,"end":296.595,"sentiment":"neutral","sentiment_score":-0.0012018922716379166},{"text":"Woah.","start":296.595,"end":296.755,"sentiment":"neutral","sentiment_score":-0.004511223174631596},{"text":"Unit 22.","start":296.755,"end":297.955,"sentiment":"neutral","sentiment_score":-0.012368753086775541}],"sentiment":"neutral","sentiment_score":-0.00401112693361938,"num_words":6,"start":296.115,"end":297.955},{"sentences":[{"text":"You're going too fast.","start":297.955,"end":298.755,"sentiment":"negative","sentiment_score":-0.38424666970968246},{"text":"I'm not a secretary.","start":298.755,"end":299.735,"sentiment":"neutral","sentiment_score":-0.2959934324026108},{"text":"Come on.","start":299.795,"end":300.515,"sentiment":"neutral","sentiment_score":-0.05977091193199158},{"text":"Alright.","start":300.515,"end":300.995,"sentiment":"neutral","sentiment_score":-0.003119011875241995},{"text":"The street street number?","start":300.995,"end":302.455,"sentiment":"neutral","sentiment_score":-0.005672850180417299}],"sentiment":"neutral","sentiment_score":-0.19108750966067115,"num_words":15,"start":297.955,"end":302.455},{"sentences":[{"text":"Two forty one.","start":305.28003,"end":306.16,"sentiment":"neutral","sentiment_score":-0.002364361503471931},{"text":"And the street name?","start":306.16,"end":307.46002,"sentiment":"neutral","sentiment_score":-0.001919042319059372},{"text":"Can it's C A oh, Jesus.","start":311.52002,"end":314.80002,"sentiment":"neutral","sentiment_score":-0.0025572198598335185},{"text":"Hang on.","start":314.80002,"end":315.46002,"sentiment":"neutral","sentiment_score":-0.010942836757749319},{"text":"Canterbury.","start":316.45502,"end":316.95502,"sentiment":"neutral","sentiment_score":-0.0067893886007368565}],"sentiment":"neutral","sentiment_score":-0.003674227191368118,"num_words":16,"start":305.28003,"end":316.95502},{"sentences":[{"text":"That's C A N T E R or A R?","start":317.095,"end":321.515,"sentiment":"neutral","sentiment_score":-0.0076138550415635105},{"text":"Oh, it's Canterbury, I think.","start":322.935,"end":324.715,"sentiment":"neutral","sentiment_score":-0.03719739653170109},{"text":"Canterbury Berry.","start":325.575,"end":332.92,"sentiment":"neutral","sentiment_score":0.0022475486621260643},{"text":"Road, was it?","start":332.98,"end":333.96,"sentiment":"neutral","sentiment_score":0.006517437286674976},{"text":"Yeah.","start":334.18,"end":334.68,"sentiment":"neutral","sentiment_score":0.01020270586013794}],"sentiment":"neutral","sentiment_score":-0.010851210382367884,"num_words":21,"start":317.095,"end":334.68},{"sentences":[{"text":"Road.","start":335.78,"end":336.28,"sentiment":"neutral","sentiment_score":0.0071040610782802105},{"text":"And what suburb?","start":337.3,"end":338.36002,"sentiment":"neutral","sentiment_score":0.0015250034630298615},{"text":"Bayswater, was it?","start":341.14,"end":342.52,"sentiment":"neutral","sentiment_score":0.006048665692408879},{"text":"Bayswater.","start":344.295,"end":344.795,"sentiment":"neutral","sentiment_score":0.010568873956799507},{"text":"New South Wales, Victoria, Queensland.","start":346.45502,"end":348.555,"sentiment":"neutral","sentiment_score":0.015667780302464962}],"sentiment":"neutral","sentiment_score":0.009133295693363134,"num_words":13,"start":335.78,"end":348.555},{"sentences":[{"text":"No.","start":353.655,"end":353.815,"sentiment":"neutral","sentiment_score":-0.11954869329929352},{"text":"No.","start":353.815,"end":354.135,"sentiment":"neutral","sentiment_score":-0.09318830817937852},{"text":"Bayswater.","start":354.135,"end":354.635,"sentiment":"neutral","sentiment_score":-0.04747363924980163},{"text":"What's a actually, you're not far from where we have one of our offices.","start":355.255,"end":359.16,"sentiment":"neutral","sentiment_score":0.014818767617855753},{"text":"So if you need help, we can just come around and install it for you, but you don't need to do that.","start":359.16,"end":362.76,"sentiment":"neutral","sentiment_score":0.10844897106289864}],"sentiment":"neutral","sentiment_score":0.05982383254628915,"num_words":39,"start":353.655,"end":362.76},{"sentences":[{"text":"Alright.","start":362.76,"end":363.0,"sentiment":"neutral","sentiment_score":0.04848434776067734},{"text":"What's the postcode out there?","start":363.0,"end":364.46,"sentiment":"neutral","sentiment_score":0.00262189619243145},{"text":"3153Bayswater.","start":369.08,"end":372.485,"sentiment":"neutral","sentiment_score":0.004016657825559378},{"text":"B A S Water.","start":373.185,"end":374.805,"sentiment":"neutral","sentiment_score":-0.0038279029540717593},{"text":"Canterbury's got one r or two I think it's got two r.","start":375.505,"end":378.885,"sentiment":"neutral","sentiment_score":0.006069634264955918}],"sentiment":"neutral","sentiment_score":0.005353673300503388,"num_words":23,"start":362.76,"end":378.885},{"sentences":[{"text":"10 to why?","start":385.04,"end":391.3,"sentiment":"neutral","sentiment_score":0.004066995655496915},{"text":"Okay.","start":392.32,"end":392.72,"sentiment":"neutral","sentiment_score":0.02964172884821892},{"text":"Let's validate this.","start":392.72,"end":394.1,"sentiment":"neutral","sentiment_score":0.03489111363887787},{"text":"Sorry.","start":398.08,"end":398.4,"sentiment":"neutral","sentiment_score":-0.005449449643492699},{"text":"What unit was it again?","start":398.4,"end":399.86,"sentiment":"neutral","sentiment_score":0.000328177772462368}],"sentiment":"neutral","sentiment_score":0.010977499688474031,"num_words":13,"start":385.04,"end":399.86},{"sentences":[{"text":"So I got Unit 22241 Canterbury Road, Bayswater.","start":403.575,"end":407.655,"sentiment":"neutral","sentiment_score":0.013358306605368853},{"text":"Is that it?","start":407.655,"end":408.475,"sentiment":"neutral","sentiment_score":0.024014584720134735},{"text":"Okay.","start":409.655,"end":409.975,"sentiment":"neutral","sentiment_score":0.0941765233874321},{"text":"Cool.","start":409.975,"end":410.475,"sentiment":"neutral","sentiment_score":0.15948981046676636},{"text":"Let me just see what you got there.","start":410.535,"end":412.02,"sentiment":"neutral","sentiment_score":0.09087619092315435}],"sentiment":"neutral","sentiment_score":0.05521838420203754,"num_words":21,"start":403.575,"end":412.02},{"sentences":[{"text":"Point me where the technician is required in most cases.","start":412.09998,"end":415.4,"sentiment":"neutral","sentiment_score":0.038967065140604974},{"text":"High speed.","start":415.69998,"end":416.52,"sentiment":"neutral","sentiment_score":0.04072283022105694},{"text":"So what do you got here?","start":417.06,"end":418.18,"sentiment":"neutral","sentiment_score":0.024431486924489338},{"text":"You got interval v one.","start":418.18,"end":422.34,"sentiment":"neutral","sentiment_score":0.011525008268654347},{"text":"So you got VLAN.","start":422.34,"end":423.47998,"sentiment":"neutral","sentiment_score":0.019975592382252216}],"sentiment":"neutral","sentiment_score":0.02797157941731038,"num_words":27,"start":412.09998,"end":423.47998},{"sentences":[{"text":"You want okay.","start":425.315,"end":426.195,"sentiment":"neutral","sentiment_score":0.02845673697690169},{"text":"So you got a VLAN there.","start":426.195,"end":427.895,"sentiment":"neutral","sentiment_score":0.02859052860488494},{"text":"Okay.","start":429.315,"end":429.815,"sentiment":"neutral","sentiment_score":0.019820619374513623},{"text":"So you require image cases.","start":430.355,"end":434.135,"sentiment":"neutral","sentiment_score":0.01390181966125965},{"text":"Location ID.","start":434.515,"end":435.655,"sentiment":"neutral","sentiment_score":0.012723008170723915}],"sentiment":"neutral","sentiment_score":0.02186406568131026,"num_words":17,"start":425.315,"end":435.655},{"sentences":[{"text":"Okay.","start":438.36002,"end":438.76,"sentiment":"neutral","sentiment_score":0.051612235605716705},{"text":"So you got HFC there.","start":438.76,"end":440.44,"sentiment":"neutral","sentiment_score":0.09936241507530212},{"text":"That's good.","start":440.44,"end":441.34003,"sentiment":"positive","sentiment_score":0.4550116956233978},{"text":"It's actually much it's oh, you got different types of technology with the NBN.","start":442.12003,"end":447.16,"sentiment":"neutral","sentiment_score":0.10475634623851095},{"text":"You got fiber to the premises, which is optic fiber directly to the premises.","start":447.16,"end":450.7,"sentiment":"neutral","sentiment_score":0.06378738422478948}],"sentiment":"neutral","sentiment_score":0.10605722024208969,"num_words":36,"start":438.36002,"end":450.7},{"sentences":[{"text":"You got HFC, which hybrid fiber coax, which is a next year down.","start":451.925,"end":456.825,"sentiment":"neutral","sentiment_score":0.09784146054432942},{"text":"You get up you can get up to two gigabytes, so this is gonna be more than enough for you.","start":456.885,"end":461.225,"sentiment":"neutral","sentiment_score":0.14031502828001977},{"text":"And it's much better than fiber to the node or fiber to the curb, which can only get up to 100 and very unreliable.","start":461.885,"end":468.84998,"sentiment":"neutral","sentiment_score":-0.037039023047933974},{"text":"So HFC is great.","start":468.99,"end":470.84998,"sentiment":"positive","sentiment_score":0.49230965226888657},{"text":"So we can get that up and running for you.","start":473.06998,"end":475.55,"sentiment":"positive","sentiment_score":0.48395510017871857}],"sentiment":"neutral","sentiment_score":0.1408182057801267,"num_words":71,"start":451.925,"end":475.55},{"sentences":[{"text":"When are you moving in, you said?","start":475.55,"end":477.25,"sentiment":"neutral","sentiment_score":0.044330116893563955},{"text":"June 18.","start":479.42502,"end":480.14502,"sentiment":"neutral","sentiment_score":-0.005020888056606054},{"text":"How far is that away that he's where are we?","start":480.14502,"end":486.065,"sentiment":"neutral","sentiment_score":-0.04311277754604816},{"text":"June June June.","start":486.065,"end":486.945,"sentiment":"neutral","sentiment_score":-0.025326694051424663},{"text":"Come on, June.","start":486.945,"end":487.845,"sentiment":"neutral","sentiment_score":-0.023577958345413208}],"sentiment":"neutral","sentiment_score":-0.011102907620370387,"num_words":25,"start":475.55,"end":487.845},{"sentences":[{"text":"June 18.","start":488.625,"end":489.445,"sentiment":"neutral","sentiment_score":-0.028144272044301033},{"text":"So you're still a few weeks away.","start":489.505,"end":491.52502,"sentiment":"neutral","sentiment_score":-0.0850819924048015},{"text":"Alright.","start":493.37,"end":493.77,"sentiment":"neutral","sentiment_score":0.03431100398302078},{"text":"What I'll do we can get this it's best for us to activate this for you on the first of next month.","start":493.77,"end":499.95,"sentiment":"neutral","sentiment_score":0.11932056617330421},{"text":"Because if you if you get anybody, not just that, anybody, they'll charge you this month and next month.","start":501.61,"end":506.27,"sentiment":"neutral","sentiment_score":-0.011957099563197085}],"sentiment":"neutral","sentiment_score":0.034908158375936395,"num_words":51,"start":488.625,"end":506.27},{"sentences":[{"text":"Do you hear what I'm saying?","start":508.495,"end":509.63498,"sentiment":"neutral","sentiment_score":-0.014920822344720364},{"text":"Okay.","start":511.69498,"end":512.175,"sentiment":"neutral","sentiment_score":-0.0011422690004110336},{"text":"So let's say you signed up with AGL right now.","start":512.175,"end":515.15497,"sentiment":"neutral","sentiment_score":0.04566093329340219},{"text":"Okay.","start":516.255,"end":516.65497,"sentiment":"neutral","sentiment_score":0.02203349582850933},{"text":"Today is the twenty sixth.","start":516.65497,"end":517.77496,"sentiment":"neutral","sentiment_score":0.06050122678279877}],"sentiment":"neutral","sentiment_score":0.030020946069903996,"num_words":23,"start":508.495,"end":517.77496},{"sentences":[{"text":"So you'll get charged from the twenty sixth till the end of this month.","start":517.77496,"end":522.115,"sentiment":"neutral","sentiment_score":0.06899856536516122},{"text":"Now depending on how they charge, whether they charge five days or the whole month.","start":522.63995,"end":527.38,"sentiment":"neutral","sentiment_score":0.09892692466576894},{"text":"And then you get charged for the next month as well because you're moving in next month.","start":527.83997,"end":531.45996,"sentiment":"neutral","sentiment_score":0.15150294365251765},{"text":"Okay?","start":532.95996,"end":533.45996,"sentiment":"neutral","sentiment_score":0.1613006889820099},{"text":"So what we'll do is I'll get in contact with our provisioning team.","start":533.76,"end":537.36,"sentiment":"neutral","sentiment_score":0.27527028780717117}],"sentiment":"neutral","sentiment_score":0.14608747096111377,"num_words":60,"start":517.77496,"end":537.36},{"sentences":[{"text":"I'll let them know what's happening.","start":537.36,"end":538.995,"sentiment":"neutral","sentiment_score":0.3231302996476491},{"text":"And all you need to do is what sort of router do you have?","start":539.695,"end":548.015,"sentiment":"neutral","sentiment_score":0.05940836987325123},{"text":"Is it a router that we sent you?","start":548.015,"end":549.53503,"sentiment":"neutral","sentiment_score":0.01917795219924301},{"text":"Or who told you to buy that?","start":549.53503,"end":556.87,"sentiment":"neutral","sentiment_score":0.024588578779782568},{"text":"Lightning broadband.","start":560.05,"end":560.95,"sentiment":"neutral","sentiment_score":0.04586966894567013}],"sentiment":"neutral","sentiment_score":0.08615626981230201,"num_words":37,"start":537.36,"end":560.95},{"sentences":[{"text":"From Linham or from us?","start":564.945,"end":566.645,"sentiment":"neutral","sentiment_score":-0.0319594781845808},{"text":"Oh, okay.","start":570.54504,"end":571.36505,"sentiment":"neutral","sentiment_score":0.005149556323885918},{"text":"So how well, so how long have you hang on.","start":571.585,"end":573.42505,"sentiment":"neutral","sentiment_score":-0.023325415700674056},{"text":"Let me just check to see how long you've been with us for.","start":573.42505,"end":575.84503,"sentiment":"neutral","sentiment_score":-0.015878257126762316},{"text":"You've only been one, two, three, four, five, six, seven, eight.","start":577.57,"end":580.55,"sentiment":"neutral","sentiment_score":-0.02793053292076696}],"sentiment":"neutral","sentiment_score":-0.021863552196541937,"num_words":41,"start":564.945,"end":580.55},{"sentences":[{"text":"Let me just yeah.","start":581.17,"end":583.83,"sentiment":"neutral","sentiment_score":-0.05101929418742657},{"text":"Okay.","start":584.53,"end":584.93,"sentiment":"neutral","sentiment_score":-0.023894403129816055},{"text":"So you're on a you're on a twenty four month contract, woman, so you better off staying with us.","start":584.93,"end":590.13,"sentiment":"neutral","sentiment_score":-0.07794318505023655},{"text":"Otherwise, that's gonna no.","start":590.13,"end":595.265,"sentiment":"neutral","sentiment_score":-0.18113869428634644},{"text":"No.","start":595.265,"end":595.34503,"sentiment":"negative","sentiment_score":-0.426433265209198}],"sentiment":"neutral","sentiment_score":-0.09861655648926208,"num_words":29,"start":581.17,"end":595.34503},{"sentences":[{"text":"No.","start":595.34503,"end":595.745,"sentiment":"negative","sentiment_score":-0.4632445573806762},{"text":"Don't pay it.","start":595.745,"end":597.265,"sentiment":"negative","sentiment_score":-0.3562973241011302},{"text":"Don't pay that.","start":597.265,"end":597.985,"sentiment":"negative","sentiment_score":-0.3338754673798879},{"text":"Just move over to the new address, and you're you're good.","start":597.985,"end":600.945,"sentiment":"neutral","sentiment_score":0.05314527926119891},{"text":"Alright?","start":600.945,"end":601.445,"sentiment":"neutral","sentiment_score":0.010744493454694748}],"sentiment":"neutral","sentiment_score":-0.10202212455241304,"num_words":19,"start":595.34503,"end":601.445},{"sentences":[{"text":"No.","start":605.44995,"end":605.69,"sentiment":"neutral","sentiment_score":-0.20549935102462769},{"text":"That'll that'll all that'll already already be there.","start":605.69,"end":608.49,"sentiment":"neutral","sentiment_score":-0.21811666525900364},{"text":"It'll be a little a little black box.","start":608.49,"end":611.06995,"sentiment":"neutral","sentiment_score":-0.1415140638127923},{"text":"It'll have it'll be loose.","start":611.61,"end":613.70996,"sentiment":"neutral","sentiment_score":-0.13628084659576417},{"text":"It'll be loose.","start":614.32996,"end":615.05,"sentiment":"neutral","sentiment_score":-0.1404422422250112}],"sentiment":"neutral","sentiment_score":-0.16741104573011398,"num_words":25,"start":605.44995,"end":615.05},{"sentences":[{"text":"It won't be like the MBM box that's fixed to the wall.","start":615.05,"end":617.87,"sentiment":"neutral","sentiment_score":-0.19449682037035623},{"text":"It'll just be a loose little black box.","start":618.58496,"end":622.90497,"sentiment":"neutral","sentiment_score":-0.10692209098488092},{"text":"I'll send you a photo of it after what it looks like so you'll know.","start":622.90497,"end":626.845,"sentiment":"neutral","sentiment_score":0.13489094922939937},{"text":"And all you gotta do is connect the router.","start":628.345,"end":632.42,"sentiment":"neutral","sentiment_score":0.13819669352637398},{"text":"But what we need to do, that router, we need to reset it and recon oh, no.","start":632.42,"end":637.06,"sentiment":"neutral","sentiment_score":0.04640687739147859}],"sentiment":"neutral","sentiment_score":0.014208406942789673,"num_words":61,"start":615.05,"end":637.06},{"sentences":[{"text":"You don't need to yeah.","start":637.06,"end":637.86,"sentiment":"neutral","sentiment_score":0.0503122128546238},{"text":"You just have to press the reset button on it for about thirty seconds on the router, not the NBN box.","start":637.86,"end":644.04,"sentiment":"neutral","sentiment_score":0.04227711668326741},{"text":"When you're moving, just press it for thirty seconds.","start":645.01495,"end":647.27496,"sentiment":"neutral","sentiment_score":0.040736999155746564},{"text":"The light will flash on and off, and just plug it in.","start":647.33496,"end":650.695,"sentiment":"neutral","sentiment_score":0.2054059182604154},{"text":"You don't have to do anything else.","start":650.695,"end":652.235,"sentiment":"neutral","sentiment_score":0.11357838447604861}],"sentiment":"neutral","sentiment_score":0.08825802254594034,"num_words":54,"start":637.06,"end":652.235},{"sentences":[{"text":"That's pretty straightforward.","start":653.89496,"end":654.95496,"sentiment":"positive","sentiment_score":0.3427458107471466},{"text":"Yeah.","start":655.01495,"end":655.51495,"sentiment":"neutral","sentiment_score":0.2119932919740677},{"text":"Alright.","start":655.975,"end":656.375,"sentiment":"neutral","sentiment_score":0.13247042894363403},{"text":"So let me just take note of that, and I'll get the the address.","start":656.375,"end":660.81,"sentiment":"neutral","sentiment_score":0.08736605889030866},{"text":"Unit 22 right, 241 Canterbury Road, Bayswater North, Victoria.","start":660.81,"end":666.51,"sentiment":"neutral","sentiment_score":0.028382595007618267}],"sentiment":"neutral","sentiment_score":0.10183104759614382,"num_words":28,"start":653.89496,"end":666.51},{"sentences":[{"text":"Oh, lucky y'all picked up the bloody phone, man.","start":668.41003,"end":670.99005,"sentiment":"neutral","sentiment_score":0.21208384301927355},{"text":"You owe me a cup of coffee.","start":671.69,"end":673.47003,"sentiment":"neutral","sentiment_score":0.004094674385019711},{"text":"Now who did you speak to?","start":674.575,"end":676.03503,"sentiment":"neutral","sentiment_score":-0.040804071351885796},{"text":"Who did you speak to?","start":676.895,"end":678.195,"sentiment":"neutral","sentiment_score":-0.05130611956119537},{"text":"Was it Moraine, Melissa, Craig, Sanj, Paul?","start":681.375,"end":687.955,"sentiment":"neutral","sentiment_score":-0.07774113118648529}],"sentiment":"neutral","sentiment_score":0.026231598930762094,"num_words":34,"start":668.41003,"end":687.955},{"sentences":[{"text":"Afters.","start":688.86,"end":689.1,"sentiment":"neutral","sentiment_score":-0.10590779781341551},{"text":"I'm gonna kill him.","start":689.1,"end":689.9,"sentiment":"neutral","sentiment_score":-0.19673846662044525},{"text":"I'm gonna shoot him.","start":689.9,"end":690.94,"sentiment":"neutral","sentiment_score":-0.24922853335738182},{"text":"I'll say you're gonna let my buddy, this customer, and then you're gone.","start":690.94,"end":693.92,"sentiment":"neutral","sentiment_score":-0.12502539730989015},{"text":"Alright.","start":694.22,"end":694.62,"sentiment":"neutral","sentiment_score":0.015084929764270782}],"sentiment":"neutral","sentiment_score":-0.15217482752126196,"num_words":23,"start":688.86,"end":694.62},{"sentences":[{"text":"Leave that with us, and I'll get that sorted for you.","start":694.62,"end":697.58,"sentiment":"neutral","sentiment_score":0.058848988942124626},{"text":"Alright?","start":697.58,"end":698.08,"sentiment":"neutral","sentiment_score":0.08941753953695297},{"text":"You're most welcome, darling.","start":699.74,"end":701.02,"sentiment":"positive","sentiment_score":0.6043371558189392},{"text":"You have a jolly good afternoon.","start":701.02,"end":702.22,"sentiment":"positive","sentiment_score":0.6403007805347443},{"text":"Just what you do on the you want the day before?","start":702.22,"end":708.645,"sentiment":"neutral","sentiment_score":0.07995474067601291}],"sentiment":"neutral","sentiment_score":0.2386488446006269,"num_words":33,"start":694.62,"end":708.645},{"sentences":[{"text":"Just let us know the day before you're moving in, and that's it.","start":708.645,"end":711.125,"sentiment":"neutral","sentiment_score":0.10191369400574611},{"text":"And all you gotta do is bring that same router with you, press the reset button.","start":711.125,"end":715.525,"sentiment":"neutral","sentiment_score":0.07840407988987863},{"text":"Make sure you hold it down for thirty seconds.","start":715.525,"end":717.365,"sentiment":"neutral","sentiment_score":0.03965948066777653},{"text":"I will explain it to you then anyway.","start":717.365,"end":719.305,"sentiment":"neutral","sentiment_score":0.07300896570086479},{"text":"Yeah.","start":723.66,"end":723.82,"sentiment":"neutral","sentiment_score":0.03516508638858795}],"sentiment":"neutral","sentiment_score":0.0756492646450692,"num_words":47,"start":708.645,"end":723.82},{"sentences":[{"text":"Could I just give you a mobile number?","start":723.82,"end":725.33997,"sentiment":"neutral","sentiment_score":0.03720818692818284},{"text":"I'll give you the I'll get you to pull me because if yeah.","start":725.33997,"end":727.75995,"sentiment":"neutral","sentiment_score":0.05791770695493771},{"text":"Is is it or I'll take look.","start":729.33997,"end":730.94,"sentiment":"neutral","sentiment_score":0.037381951830216816},{"text":"I'll text you that photo.","start":730.94,"end":732.32,"sentiment":"neutral","sentiment_score":0.05224947482347488},{"text":"Hang let me just do something.","start":733.58496,"end":734.945,"sentiment":"neutral","sentiment_score":0.03085584146901965}],"sentiment":"neutral","sentiment_score":0.045093635168786235,"num_words":39,"start":723.82,"end":734.945},{"sentences":[{"text":"Don't hang up on me yet.","start":734.945,"end":735.985,"sentiment":"neutral","sentiment_score":-0.05908469917873541},{"text":"Alright?","start":735.985,"end":736.485,"sentiment":"neutral","sentiment_score":0.02689500153064728},{"text":"So you're 4 0406 04060100106766.","start":736.545,"end":747.845,"sentiment":"neutral","sentiment_score":0.017861226201057435},{"text":"That's a funny number, that one.","start":748.3,"end":750.48004,"sentiment":"neutral","sentiment_score":0.16573131332794824},{"text":"Alright.","start":751.74,"end":752.06,"sentiment":"neutral","sentiment_score":0.16967055201530457}],"sentiment":"neutral","sentiment_score":0.04872375628665874,"num_words":19,"start":734.945,"end":752.06},{"sentences":[{"text":"I'm I'm calling you now.","start":752.06,"end":753.36,"sentiment":"neutral","sentiment_score":0.10762206763029099},{"text":"That's me.","start":754.3,"end":754.86,"sentiment":"neutral","sentiment_score":0.08172190934419632},{"text":"Alright?","start":754.86,"end":755.36,"sentiment":"neutral","sentiment_score":0.07234793156385422},{"text":"Yeah.","start":755.9,"end":756.14,"sentiment":"neutral","sentiment_score":0.09696522355079652},{"text":"Now I'm gonna send you the photo of the box that you're gonna find in the other 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any charges or anything like that Just in case a technician needs to go there.","start":792.35504,"end":806.85,"sentiment":"neutral","sentiment_score":0.04739704191507328}],"sentiment":"neutral","sentiment_score":0.01639980510534609,"num_words":85,"start":776.76996,"end":806.85},{"sentences":[{"text":"No.","start":814.19,"end":814.43,"sentiment":"neutral","sentiment_score":-0.08210919797420502},{"text":"We'll we'll do we'll do we'll do that for you automatically.","start":814.43,"end":816.76996,"sentiment":"neutral","sentiment_score":0.10827664522962137},{"text":"You don't have to stress about that.","start":816.91,"end":818.02997,"sentiment":"neutral","sentiment_score":0.06227934280676501},{"text":"We'll just disconnect everything for you.","start":818.02997,"end":819.765,"sentiment":"neutral","sentiment_score":0.22459082677960396},{"text":"Alright, love?","start":819.765,"end":820.505,"sentiment":"positive","sentiment_score":0.4108765870332718}],"sentiment":"neutral","sentiment_score":0.1375624975534501,"num_words":27,"start":814.19,"end":820.505},{"sentences":[{"text":"Anything else?","start":822.005,"end":822.985,"sentiment":"neutral","sentiment_score":0.18204007670283318},{"text":"Alright.","start":826.425,"end":826.665,"sentiment":"positive","sentiment_score":0.4615512788295746},{"text":"I'll try my I'll try my best.","start":826.665,"end":828.105,"sentiment":"neutral","sentiment_score":0.2915458381175995},{"text":"Alright.","start":828.105,"end":828.425,"sentiment":"positive","sentiment_score":0.36673760414123535},{"text":"Well, you have a jolly good afternoon, and thanks, Chris.","start":828.425,"end":830.665,"sentiment":"positive","sentiment_score":0.7376855373382568}],"sentiment":"positive","sentiment_score":0.505240251265821,"num_words":21,"start":822.005,"end":830.665},{"sentences":[{"text":"I'll get that sorted for you.","start":830.665,"end":832.12494,"sentiment":"positive","sentiment_score":0.7284117043018341},{"text":"Okay.","start":833.70496,"end":834.105,"sentiment":"positive","sentiment_score":0.3736335039138794},{"text":"Bye.","start":834.105,"end":834.605,"sentiment":"neutral","sentiment_score":0.26122215390205383}],"sentiment":"positive","sentiment_score":0.6256657354533672,"num_words":8,"start":830.665,"end":834.605}]}}]},{"alternatives":[{"transcript":"Hello. I was just after my ABC ID 15 digital number. My name is Rina Jade Cooper. Yes. I called earlier to close it, and I was trying to set up with another provider, and they need an ABC ID. Yes. Yes. Good. Thank you. How are you? And we all. Rena Jade Cooper. R I n a hyphen j a d e. R I n a? Was that it? Yeah. How's that? Have I called the wrong place? AGL? Yeah. I'm so confused. Yeah. Because I don't have I'm moving house no. No. They're not. I'm moving because the Linux network isn't compatible with my other house. Yeah. NBN. What? Nobody told me that. I literally called before and said that I need to close yeah. That's what I did. I do. $64 a month. Yeah. Yeah. Really? Oh, I didn't know that because when I called up, I just saw that I it wasn't compatible with the optic fibers, whatever they were talking about. Yeah. Yep. Yep. Yep. Yeah. Yeah. On the June 18. 20 Unit 22 Slash 24 1. Sorry. 241 Cancerberry Road in Bayswater North. Hold on. I have to double check that. Canterbury. Yeah. ER. Berry. Yeah. Yeah. Bayswood North. Yep. Victoria. Bay Bayswater North. Does it make a difference? I don't know. Where is it? 3153. One r. C A what is it? Canterbury, C A N T E R B U R Y. Yeah. 22. Yep. Yeah. Yeah. That means nothing to me. Okay. Yep. Okay. Yep. Yep. June 18. Yeah. Yep. Okay. No. Yes. Alright. Yep. Yep. Yep. I had to buy the one. They suggested the TP Link. The I don't know. Some father person. From ASL. Yeah. I think I moved in September or October or something. Yeah. Yeah. Because I was gonna have to pay a 130 something dollars to get out of the contract. So the do I need the MBM box or something? I have one from oh, okay. Yeah. Yeah. Yeah. Yeah. Thank you. Yep. Yep. Okay. Yeah. Yep. Yeah. Yeah. No. Well, thank you because they just let me go. They literally just let me go. I I I have no idea. I can't remember her name, but she I was like, yeah. I'd no. I have I I don't know. I have no idea. I have no idea. It's Donovan. Yep. Thank you so much. Yep. So you want me to call the the day before? Yep. Yes. Yep. Yeah. It is. Oh, yeah. Yep. Seven four four. Not. Yes. Yep. Okay. And, like because I called and disconnected for this house, That that will still happen or whatever. Oh, okay. Thank you. Yeah. Yeah. Alright. Thank you. Nope. You have been the most helpful today. Thank you. Thank you so much. 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I was just after my ABC ID 15 digital number. My name is Rina Jade Cooper. Yes. I called earlier to close it, and I was trying to set up with another provider, and they need an ABC ID.\n\nYes. Yes. Good. Thank you. How are you?\n\nAnd we all. Rena Jade Cooper. R I n a hyphen j a d e. R I n a? Was that it?\n\nYeah. How's that? Have I called the wrong place? AGL? Yeah.\n\nI'm so confused. Yeah. Because I don't have I'm moving house no. No. They're not.\n\nI'm moving because the Linux network isn't compatible with my other house. Yeah. NBN. What? Nobody told me that.\n\nI literally called before and said that I need to close yeah. That's what I did. I do. $64 a month. Yeah.\n\nYeah. Really? Oh, I didn't know that because when I called up, I just saw that I it wasn't compatible with the optic fibers, whatever they were talking about. Yeah. Yep.\n\nYep. Yep. Yeah. Yeah. On the June 18.\n\n20 Unit 22 Slash 24 1. Sorry. 241 Cancerberry Road in Bayswater North. Hold on. I have to double check that.\n\nCanterbury. Yeah. ER. Berry. Yeah.\n\nYeah. Bayswood North. Yep. Victoria. Bay Bayswater North.\n\nDoes it make a difference? I don't know. Where is it? 3153. One r.\n\nC A what is it? Canterbury, C A N T E R B U R Y. Yeah. 22. Yep.\n\nYeah. Yeah. That means nothing to me. Okay. Yep.\n\nOkay. Yep. Yep. June 18. Yeah.\n\nYep. Okay. No. Yes. Alright.\n\nYep. Yep. Yep. I had to buy the one. They suggested the TP Link.\n\nThe I don't know. Some father person. From ASL. Yeah. I think I moved in September or October or something.\n\nYeah. Yeah. Because I was gonna have to pay a 130 something dollars to get out of the contract. So the do I need the MBM box or something? I have one from oh, okay.\n\nYeah. Yeah. Yeah. Yeah. Thank you.\n\nYep. Yep. Okay. Yeah. Yep.\n\nYeah. Yeah. No. Well, thank you because they just let me go. They literally just let me go.\n\nI I I have no idea. I can't remember her name, but she I was like, yeah. I'd no. I have I I don't know. I have no idea.\n\nI have no idea. It's Donovan. Yep. Thank you so much. Yep.\n\nSo you want me to call the the day before? Yep. Yes. Yep. Yeah.\n\nIt is. Oh, yeah. Yep. Seven four four. Not.\n\nYes. Yep. Okay. And, like because I called and disconnected for this house, That that will still happen or whatever. Oh, okay.\n\nThank you. Yeah. Yeah. Alright. Thank you.\n\nNope. You have been the most helpful today. Thank you. Thank you so much. 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Airtel.\n\nChannel 1: Hello. I was just after my ABC ID 15 digital number.\n\nChannel 0: ABC. What what's that? Who am I speaking to?\n\nChannel 1: My name is Rina Jade Cooper.\n\nChannel 0: And do you have an Internet service with us?\n\nChannel 1: Yes. I called earlier to close it, and I was trying to set up with another provider, and they need an ABC ID.\n\nChannel 0: Okay. You're on a NBN service? All the sounds of\n\nChannel 1: Yes.\n\nChannel 0: it? That's what they're\n\nChannel 1: Yes.\n\nChannel 0: asking for? Okay. Hang on a sec. And how are you today?\n\nChannel 1: Good. Thank you. How are you?\n\nChannel 0: Yeah. Not bad. I need a holiday.\n\nChannel 1: And we all.\n\nChannel 0: Sorry. What was the name again that's or the the\n\nChannel 1: Rena Jade Cooper.\n\nChannel 0: Okay. Hang on. How do you spell the first name?\n\nChannel 1: R I n a hyphen j a d e.\n\nChannel 0: Hyphen j a d e. R a n a a hyphen j a b e. Right?\n\nChannel 1: R I n a? Was that it?\n\nChannel 0: Oh, r I n a. Sorry.\n\nChannel 1: Yeah. How's that?\n\nChannel 0: R I n a. Okay. We got Rena j Cooper. Are you on the Linham Networks?\n\nChannel 1: Have\n\nChannel 0: At\n\nChannel 1: I called\n\nChannel 0: the Linham\n\nChannel 1: the wrong\n\nChannel 0: Networks,\n\nChannel 1: place?\n\nChannel 0: you don't you don't need a a b c for that. Who's asking you for you don't send ABC\n\nChannel 1: AGL?\n\nChannel 0: for Reno. No. No. No. No.\n\nOh, AGL. Okay.\n\nChannel 1: Yeah. I'm so confused.\n\nChannel 0: Yeah. No. We've if it was a MBN, yes. They asked for an ABC code.\n\nChannel 1: Yeah. Because\n\nChannel 0: But\n\nChannel 1: I don't have\n\nChannel 0: on on the Linham, I'm pretty sure let me just check. I'm just gonna log in to the Linham. Hang on. Any\n\nChannel 1: I'm\n\nChannel 0: reason why you're going to AGI? I'm just curious. They're cheaper?\n\nChannel 1: moving house no. No. They're not.\n\nChannel 0: Well, then why don't\n\nChannel 1: I'm moving\n\nChannel 0: you stay with us?\n\nChannel 1: because the Linux network isn't compatible with my other house.\n\nChannel 0: No. No. But the other house is is NBN, maybe?\n\nChannel 1: Yeah. NBN.\n\nChannel 0: Yeah. We'd do that as well.\n\nChannel 1: What? Nobody told me that. I literally called before and said that\n\nChannel 0: Yeah.\n\nChannel 1: I\n\nChannel 0: Because\n\nChannel 1: need\n\nChannel 0: you\n\nChannel 1: to\n\nChannel 0: probably\n\nChannel 1: close\n\nChannel 0: just said you wanted to cancel. That's probably why.\n\nChannel 1: yeah.\n\nChannel 0: Oh, come\n\nChannel 1: That's\n\nChannel 0: on,\n\nChannel 1: what\n\nChannel 0: Rina.\n\nChannel 1: I did.\n\nChannel 0: I think I've spoken to you before. I think I have. Yeah. Your voice. Anyway, let me just check this.\n\nNo. Linham Networks. Okay. So you wanna go to NBN. What I mean, we can give you a bit of price and all that.\n\nYou know? What what what's somebody what what are their name again? AGL\n\nChannel 1: I\n\nChannel 0: charging\n\nChannel 1: do.\n\nChannel 0: you?\n\nChannel 1: $64 a month.\n\nChannel 0: 64. What are we\n\nChannel 1: Yeah.\n\nChannel 0: charging? 69. It's the same speed, 25. Yeah?\n\nChannel 1: Yeah.\n\nChannel 0: Well, look. I'll tell you what. We'll do you 15% discount for the first three months, which brings it down to 50 something. And then after that, we'll pop back up just to 64, the same as AGL. And it's not gonna cost you anything because they'll charge you connection fee and stuff like that.\n\nSo\n\nChannel 1: Really?\n\nChannel 0: all we do is yeah. Yeah. All we do is just transfer you across,\n\nChannel 1: Oh,\n\nChannel 0: and that's it.\n\nChannel 1: I didn't know that because when I called up, I just saw that I it wasn't compatible with the optic fibers, whatever they\n\nChannel 0: Okay.\n\nChannel 1: were talking\n\nChannel 0: I'll\n\nChannel 1: about.\n\nChannel 0: I'll get you got twenty seconds. I'll give you a little bit of in info. How it works here in Australia,\n\nChannel 1: Yeah.\n\nChannel 0: NBN is a government network.\n\nChannel 1: Yep.\n\nChannel 0: That's provided all over Australia. And then in in certain areas, you have what they call private embedded networks, like\n\nChannel 1: Yep.\n\nChannel 0: Linux, Super Networks, OptiCom, Gigabyte, blah blah blah blah blah blah blah. But\n\nChannel 1: Yep.\n\nChannel 0: MBN MBN is the major actually, you're getting in pretty good. We can do that deal now because, buddy, next month, they're gonna put the prices up MBN. So, yeah, we'll get that all fixed up for you. Let me just do some do you mind if I just do something? Just two\n\nChannel 1: Yeah.\n\nChannel 0: secs.\n\nChannel 1: Yeah.\n\nChannel 0: Just to check out the address. When are you moving into this new place?\n\nChannel 1: On the June 18.\n\nChannel 0: Actually, you got plenty plenty of time. We'll get that ready for you before then. Okay. So what's the address?\n\nChannel 1: 20 Unit 22 Slash 24\n\nChannel 0: Woah. Woah.\n\nChannel 1: 1.\n\nChannel 0: Woah. Woah. Unit 22. You're going too fast. I'm not a secretary.\n\nCome\n\nChannel 1: Sorry.\n\nChannel 0: on. Alright. The street street number?\n\nChannel 1: 241\n\nChannel 0: Two forty one. And the street name?\n\nChannel 1: Cancerberry Road in Bayswater North.\n\nChannel 0: Can it's C A oh, Jesus. Hang on. Canterbury. That's C A N T E R\n\nChannel 1: Hold\n\nChannel 0: or\n\nChannel 1: on.\n\nChannel 0: A R? Oh, it's\n\nChannel 1: I\n\nChannel 0: Canterbury,\n\nChannel 1: have to double check\n\nChannel 0: I think.\n\nChannel 1: that.\n\nChannel 0: Canterbury\n\nChannel 1: Canterbury. Yeah. ER. Berry. Yeah.\n\nChannel 0: Berry. Road, was it? Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Road. And what suburb?\n\nChannel 1: Bayswood North.\n\nChannel 0: Bayswater, was it?\n\nChannel 1: Yep.\n\nChannel 0: Bayswater. New South Wales, Victoria, Queensland.\n\nChannel 1: Victoria. Bay Bayswater North. Does it make a difference? I don't know.\n\nChannel 0: No. No. Bayswater. What's a actually, you're not far from where we have one of our offices. So if you need help, we can just come around and install it for you, but you don't need to do that.\n\nAlright. What's the postcode out there?\n\nChannel 1: Where is it? 3153.\n\nChannel 0: 3153Bayswater. B A S Water. Canterbury's got one r or two I think it's got two r.\n\nChannel 1: One r. C A what is it? Canterbury,\n\nChannel 0: 10 to\n\nChannel 1: C A N T E R B U R Y.\n\nChannel 0: why?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Let's validate this. Sorry. What unit was it again?\n\nChannel 1: 22.\n\nChannel 0: So I got Unit 22241 Canterbury Road, Bayswater. Is that\n\nChannel 1: Yep.\n\nChannel 0: it?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Okay. Cool. Let me just see what you got there. Point me where the technician is required in most cases. High speed.\n\nSo what do you got here? You got interval v one. So you got VLAN. You want okay. So you got a VLAN there.\n\nOkay. So you require image cases. Location ID. Okay. So you got HFC there.\n\nThat's good.\n\nChannel 1: That\n\nChannel 0: It's\n\nChannel 1: means\n\nChannel 0: actually\n\nChannel 1: nothing\n\nChannel 0: much it's\n\nChannel 1: to me.\n\nChannel 0: oh, you got different types of technology with the NBN. You got fiber to the premises, which is optic fiber directly to the premises.\n\nChannel 1: Okay. Yep.\n\nChannel 0: You got HFC, which hybrid fiber coax, which is a next year down. You get up you can\n\nChannel 1: Okay.\n\nChannel 0: get up to two gigabytes, so this is gonna be more than enough for you.\n\nChannel 1: Yep.\n\nChannel 0: And it's much better than fiber to the node or fiber to the curb, which can only get up to 100 and very unreliable. So HFC is great. So we can get that up and running for you. When are you moving in, you said?\n\nChannel 1: Yep. June 18.\n\nChannel 0: June 18. How far is that away that he's where are we? June June June. Come on, June. June 18.\n\nSo you're still a few weeks away.\n\nChannel 1: Yeah.\n\nChannel 0: Alright. What I'll do we can get this it's best for us to activate this for you on the first of next month.\n\nChannel 1: Yep.\n\nChannel 0: Because if you if you get anybody, not just that, anybody, they'll charge you this month and next month.\n\nChannel 1: Okay.\n\nChannel 0: Do you hear what I'm saying?\n\nChannel 1: No.\n\nChannel 0: Okay. So let's say you signed up with AGL right now. Okay. Today is the twenty sixth. So you'll get charged from the twenty sixth till the end of this month.\n\nChannel 1: Yes.\n\nChannel 0: Now depending\n\nChannel 1: Alright.\n\nChannel 0: on how they charge, whether they charge five days or the whole month. And then you get charged for the next month as well because you're moving in next month.\n\nChannel 1: Yep. Yep.\n\nChannel 0: Okay? So what we'll do is I'll get in contact with our provisioning team. I'll let them know what's happening. And\n\nChannel 1: Yep.\n\nChannel 0: all you need to do is what sort of router do you have? Is it a router that we sent you? Or\n\nChannel 1: I had to buy the one. They suggested the TP Link.\n\nChannel 0: who told you to buy that?\n\nChannel 1: The\n\nChannel 0: Lightning broadband.\n\nChannel 1: I don't know. Some father person.\n\nChannel 0: From Linham or from us?\n\nChannel 1: From ASL. Yeah.\n\nChannel 0: Oh, okay. So how well, so how long have you hang on. Let me just check to see how long you've been with us for. You've only been one, two, three, four, five, six, seven, eight.\n\nChannel 1: I think\n\nChannel 0: Let me\n\nChannel 1: I\n\nChannel 0: just\n\nChannel 1: moved in September or October or\n\nChannel 0: yeah.\n\nChannel 1: something.\n\nChannel 0: Okay. So you're on a you're on a twenty four month contract, woman, so you better off staying\n\nChannel 1: Yeah.\n\nChannel 0: with us. Otherwise, that's gonna\n\nChannel 1: Yeah. Because I was gonna have to pay a 130 something dollars\n\nChannel 0: no. No.\n\nChannel 1: to\n\nChannel 0: No.\n\nChannel 1: get\n\nChannel 0: Don't\n\nChannel 1: out of the\n\nChannel 0: pay\n\nChannel 1: contract.\n\nChannel 0: it. Don't pay that. Just move over to the new address, and you're you're good. Alright?\n\nChannel 1: So the do I need the MBM box or something? I have\n\nChannel 0: No.\n\nChannel 1: one\n\nChannel 0: That'll\n\nChannel 1: from\n\nChannel 0: that'll all that'll already already be there. It'll be a little\n\nChannel 1: oh, okay.\n\nChannel 0: a little black box. It'll\n\nChannel 1: Yeah.\n\nChannel 0: have it'll be loose. It'll be loose. It won't be like the MBM box that's fixed to the wall.\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: It'll just be a loose little black box. I'll send you a photo of it after what it looks like so you'll know.\n\nChannel 1: Thank you.\n\nChannel 0: And all you gotta do is connect the router. But what we need to do, that router, we need to reset it and recon oh, no. You don't need to yeah. You just have to press the reset button on it for about thirty seconds on the router, not the NBN box. When you're moving, just press it for thirty seconds.\n\nChannel 1: Yep.\n\nChannel 0: The light will flash on and off, and\n\nChannel 1: Yep.\n\nChannel 0: just plug it in. You don't have to do anything else.\n\nChannel 1: Okay.\n\nChannel 0: That's pretty straightforward. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Alright. So let me just take note of that, and I'll get the the address. Unit 22 right, 241\n\nChannel 1: Yep.\n\nChannel 0: Canterbury Road, Bayswater North,\n\nChannel 1: Yeah.\n\nChannel 0: Victoria.\n\nChannel 1: Yeah.\n\nChannel 0: Oh, lucky y'all picked up the bloody phone, man.\n\nChannel 1: No. Well, thank you because\n\nChannel 0: You owe me a\n\nChannel 1: they just\n\nChannel 0: cup\n\nChannel 1: let\n\nChannel 0: of coffee.\n\nChannel 1: me go.\n\nChannel 0: Now who did\n\nChannel 1: They\n\nChannel 0: you\n\nChannel 1: literally\n\nChannel 0: speak to?\n\nChannel 1: just let me go.\n\nChannel 0: Who did you\n\nChannel 1: I\n\nChannel 0: speak to?\n\nChannel 1: I I have no idea. I can't remember her name, but she\n\nChannel 0: Was\n\nChannel 1: I was\n\nChannel 0: it\n\nChannel 1: like, yeah.\n\nChannel 0: Moraine,\n\nChannel 1: I'd\n\nChannel 0: Melissa, Craig,\n\nChannel 1: no. I have I I\n\nChannel 0: Sanj,\n\nChannel 1: don't know.\n\nChannel 0: Paul?\n\nChannel 1: I have no idea. I\n\nChannel 0: Afters.\n\nChannel 1: have\n\nChannel 0: I'm\n\nChannel 1: no\n\nChannel 0: gonna\n\nChannel 1: idea.\n\nChannel 0: kill\n\nChannel 1: It's\n\nChannel 0: him.\n\nChannel 1: Donovan.\n\nChannel 0: I'm gonna shoot him. I'll say you're gonna let my buddy, this customer, and then you're gone. Alright. Leave that with us, and I'll\n\nChannel 1: Yep.\n\nChannel 0: get that sorted for you. Alright?\n\nChannel 1: Thank you so much.\n\nChannel 0: You're most welcome, darling. You have a jolly good afternoon. Just what you do\n\nChannel 1: Yep.\n\nChannel 0: on the you want the day before? Just let us know the day before you're moving in, and that's it. And all you gotta do is bring that same router with you, press the reset button. Make sure you hold it down for thirty seconds. I will explain it to you then anyway.\n\nChannel 1: So you want me to call the the day before?\n\nChannel 0: Yeah. Could I just give you a mobile number? I'll give you the I'll get you to pull me because if yeah. Is is it or I'll take look. I'll text you that photo.\n\nChannel 1: Yep.\n\nChannel 0: Hang let me just do something. Don't hang up on me yet. Alright? So you're 4 0406\n\nChannel 1: Yes.\n\nChannel 0: 04060100106766. That's a funny number, that one.\n\nChannel 1: Yep. Yeah. It is.\n\nChannel 0: Alright. I'm I'm calling you now. That's me. Alright?\n\nChannel 1: Oh, yeah. Yep.\n\nChannel 0: Yeah. Now I'm gonna\n\nChannel 1: Seven\n\nChannel 0: send you\n\nChannel 1: four\n\nChannel 0: the photo\n\nChannel 1: four.\n\nChannel 0: of the box that you're gonna find in the other place. So you've only got two two connections. One's a coaxial connection, and the other one's an Ethernet connection. So you can't you can't make an error. You just go from the black box Ethernet to the WAN port, the white connecting now, and then that's it.\n\nIt's all done.\n\nChannel 1: Not.\n\nChannel 0: Alright? Now it says here appointment with detection is required in most cases. The reason why I say that is there's more than one port, but in this one here, it's only showing the one port. It's only just\n\nChannel 1: Yes.\n\nChannel 0: the UND one port. So I'm pretty sure it shouldn't be, but we're gonna put the order in at least a week before, which is still gonna it's not gonna affect any charges or anything like that Just in case a technician needs to go there.\n\nChannel 1: Yep. Okay. And, like because I called and disconnected for this house, That that will still\n\nChannel 0: No.\n\nChannel 1: happen\n\nChannel 0: We'll we'll\n\nChannel 1: or whatever.\n\nChannel 0: do we'll do we'll do that for you automatically. You don't\n\nChannel 1: Oh,\n\nChannel 0: have to stress\n\nChannel 1: okay.\n\nChannel 0: about\n\nChannel 1: Thank\n\nChannel 0: that. We'll\n\nChannel 1: you.\n\nChannel 0: just disconnect\n\nChannel 1: Yeah.\n\nChannel 0: everything for you. Alright, love?\n\nChannel 1: Yeah. Alright. Thank you.\n\nChannel 0: Anything else?\n\nChannel 1: Nope. You have been the most helpful today. Thank you.\n\nChannel 0: Alright. I'll try my I'll try my best. Alright. Well, you have a jolly good afternoon, and thanks, Chris. I'll get that sorted for you.\n\nChannel 1: Thank you so much.\n\nChannel 0: Okay. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.48,"end":1.22,"sentiment":"neutral","sentiment_score":0.32367680966854095},{"text":"Airtel.","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.14927741885185242}],"sentiment":"neutral","sentiment_score":0.26554367939631146,"channel":0,"num_words":3,"start":0.48,"end":1.78},{"sentences":[{"text":"Hello.","start":3.6799998,"end":4.18,"sentiment":"neutral","sentiment_score":0.05802697688341141},{"text":"I was just after my ABC ID 15 digital number.","start":4.72,"end":9.62,"sentiment":"neutral","sentiment_score":0.00510902120731771}],"sentiment":"neutral","sentiment_score":0.009919744450598955,"channel":1,"num_words":11,"start":3.6799998,"end":9.62},{"sentences":[{"text":"ABC.","start":12.445,"end":12.945,"sentiment":"neutral","sentiment_score":-0.007324829697608948},{"text":"What what's that?","start":13.085,"end":14.605,"sentiment":"neutral","sentiment_score":-0.027622072026133537},{"text":"Who am I speaking to?","start":14.605,"end":15.905,"sentiment":"neutral","sentiment_score":-0.032728958502411844}],"sentiment":"neutral","sentiment_score":-0.028203982032007642,"channel":0,"num_words":9,"start":12.445,"end":15.905},{"sentences":[{"text":"My name is Rina Jade Cooper.","start":17.675,"end":19.855,"sentiment":"neutral","sentiment_score":0.0014771541270116966}],"sentiment":"neutral","sentiment_score":0.0014771541270116966,"channel":1,"num_words":6,"start":17.675,"end":19.855},{"sentences":[{"text":"And do you have an Internet service with us?","start":20.845001,"end":23.265,"sentiment":"neutral","sentiment_score":0.0009136273939576414}],"sentiment":"neutral","sentiment_score":0.0009136273939576414,"channel":0,"num_words":9,"start":20.845001,"end":23.265},{"sentences":[{"text":"Yes.","start":24.314999,"end":24.814999,"sentiment":"neutral","sentiment_score":-0.0032135467045009136},{"text":"I called earlier to close it, and I was trying to set up with another provider, and they need an ABC ID.","start":24.875,"end":33.14,"sentiment":"neutral","sentiment_score":-0.036746152083982124}],"sentiment":"neutral","sentiment_score":-0.035288212719656854,"channel":1,"num_words":23,"start":24.314999,"end":33.14},{"sentences":[{"text":"Okay.","start":33.93,"end":34.33,"sentiment":"neutral","sentiment_score":0.007101442199200392},{"text":"You're on a NBN service?","start":34.33,"end":35.87,"sentiment":"neutral","sentiment_score":0.012992788013070822},{"text":"All the sounds of","start":36.010002,"end":36.73,"sentiment":"neutral","sentiment_score":0.010705844149924815}],"sentiment":"neutral","sentiment_score":0.011488875886425377,"channel":0,"num_words":10,"start":33.93,"end":36.73},{"sentences":[{"text":"Yes.","start":36.72,"end":37.22,"sentiment":"neutral","sentiment_score":0.0186112467199564}],"sentiment":"neutral","sentiment_score":0.0186112467199564,"channel":1,"num_words":1,"start":36.72,"end":37.22},{"sentences":[{"text":"it?","start":36.73,"end":37.05,"sentiment":"neutral","sentiment_score":0.00869826227426529},{"text":"That's what they're","start":37.05,"end":37.69,"sentiment":"neutral","sentiment_score":0.017670913288990658}],"sentiment":"neutral","sentiment_score":0.015427750535309315,"channel":0,"num_words":4,"start":36.73,"end":37.69},{"sentences":[{"text":"Yes.","start":37.52,"end":38.02,"sentiment":"neutral","sentiment_score":0.01926358789205551}],"sentiment":"neutral","sentiment_score":0.01926358789205551,"channel":1,"num_words":1,"start":37.52,"end":38.02},{"sentences":[{"text":"asking for?","start":37.69,"end":38.59,"sentiment":"neutral","sentiment_score":0.007873989176005125},{"text":"Okay.","start":38.65,"end":38.97,"sentiment":"neutral","sentiment_score":0.039548084139823914},{"text":"Hang on a sec.","start":38.97,"end":40.03,"sentiment":"neutral","sentiment_score":0.05178743973374367},{"text":"And how are you today?","start":45.635002,"end":46.855,"sentiment":"neutral","sentiment_score":0.17981290221214294}],"sentiment":"neutral","sentiment_score":0.09679252770729363,"channel":0,"num_words":12,"start":37.69,"end":46.855},{"sentences":[{"text":"Good.","start":47.555,"end":47.715,"sentiment":"positive","sentiment_score":0.46297138929367065},{"text":"Thank you.","start":47.715,"end":48.035,"sentiment":"positive","sentiment_score":0.5278578400611877},{"text":"How are you?","start":48.035,"end":48.855,"sentiment":"positive","sentiment_score":0.33504119515419006}],"sentiment":"positive","sentiment_score":0.42063510914643604,"channel":1,"num_words":6,"start":47.555,"end":48.855},{"sentences":[{"text":"Yeah.","start":49.235,"end":49.475002,"sentiment":"neutral","sentiment_score":0.1798713654279709},{"text":"Not bad.","start":49.475002,"end":49.875,"sentiment":"neutral","sentiment_score":0.24615179747343063},{"text":"I need a holiday.","start":49.875,"end":50.695,"sentiment":"neutral","sentiment_score":0.11160391196608543}],"sentiment":"neutral","sentiment_score":0.159798658319882,"channel":0,"num_words":7,"start":49.235,"end":50.695},{"sentences":[{"text":"And we all.","start":52.035,"end":52.935,"sentiment":"neutral","sentiment_score":0.0614305188258489}],"sentiment":"neutral","sentiment_score":0.0614305188258489,"channel":1,"num_words":3,"start":52.035,"end":52.935},{"sentences":[{"text":"Sorry.","start":54.77,"end":55.09,"sentiment":"neutral","sentiment_score":-0.018584661185741425},{"text":"What was the name again that's or the the","start":55.09,"end":58.07,"sentiment":"neutral","sentiment_score":-0.030067175419794187}],"sentiment":"neutral","sentiment_score":-0.02891892399638891,"channel":0,"num_words":10,"start":54.77,"end":58.07},{"sentences":[{"text":"Rena Jade Cooper.","start":57.795002,"end":59.015,"sentiment":"neutral","sentiment_score":-0.00441867516686519}],"sentiment":"neutral","sentiment_score":-0.00441867516686519,"channel":1,"num_words":3,"start":57.795002,"end":59.015},{"sentences":[{"text":"Okay.","start":74.145004,"end":74.645004,"sentiment":"neutral","sentiment_score":0.0027676946483552456},{"text":"Hang on.","start":74.705,"end":75.445,"sentiment":"neutral","sentiment_score":-0.006167285842821002},{"text":"How do you spell the first name?","start":78.065,"end":79.685,"sentiment":"neutral","sentiment_score":-0.012603183543043477}],"sentiment":"neutral","sentiment_score":-0.00977891618385911,"channel":0,"num_words":10,"start":74.145004,"end":79.685},{"sentences":[{"text":"R I n a hyphen j a d e.","start":80.325005,"end":83.625,"sentiment":"neutral","sentiment_score":-0.0058985649375244975}],"sentiment":"neutral","sentiment_score":-0.0058985649375244975,"channel":1,"num_words":9,"start":80.325005,"end":83.625},{"sentences":[{"text":"Hyphen j a d e.","start":85.17,"end":89.03,"sentiment":"neutral","sentiment_score":-0.000872647576034069},{"text":"R a n a a hyphen j a b e.","start":90.61,"end":93.73,"sentiment":"neutral","sentiment_score":-0.007580620096996426},{"text":"Right?","start":93.73,"end":94.23,"sentiment":"neutral","sentiment_score":-0.011692378669977188}],"sentiment":"neutral","sentiment_score":-0.0057413635950069875,"channel":0,"num_words":16,"start":85.17,"end":94.23},{"sentences":[{"text":"R I n a?","start":94.76,"end":95.64,"sentiment":"neutral","sentiment_score":-0.012527784565463662},{"text":"Was that 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much.","start":832.1749,"end":833.31494,"sentiment":"positive","sentiment_score":0.8164336979389191}],"sentiment":"positive","sentiment_score":0.8164336979389191,"channel":1,"num_words":4,"start":832.1749,"end":833.31494},{"sentences":[{"text":"Okay.","start":833.70496,"end":834.105,"sentiment":"positive","sentiment_score":0.3736335039138794},{"text":"Bye.","start":834.105,"end":834.605,"sentiment":"neutral","sentiment_score":0.26122215390205383}],"sentiment":"neutral","sentiment_score":0.3174278289079666,"channel":0,"num_words":2,"start":833.70496,"end":834.605},{"sentences":[{"text":"Bye.","start":835.13495,"end":835.63495,"sentiment":"neutral","sentiment_score":-0.0932210236787796}],"sentiment":"neutral","sentiment_score":-0.0932210236787796,"channel":1,"num_words":1,"start":835.13495,"end":835.63495}]},"summary":{"result":"success","short":"Rina Jade is seeking a ABC ID 15 digital number and is confused about the provider. The agent offers a discount for the first three months and a 20% discount for the first three months. The agent explains the process for setting up a new network and asks for the customer's information. The customer confirms details and plans to activate the service on the first of the month. The agent provides information about resetting the router and the process for setting up the service. The agent provides a mobile number for future contact and reminds the customer to ensure the router is factory reset before moving into a new address."},"intents":{"segments":[{"text":"And do you have an Internet service with us? Yes.","start_word":29,"end_word":38,"intents":[{"intent":"Set up internet service","confidence_score":0.21279126}]},{"text":"because the Linux network isn't compatible with my other house. No. No.","start_word":299,"end_word":310,"intents":[{"intent":"Check network compatibility","confidence_score":0.021343624}]},{"text":"So you wanna go to NBN. What I mean, we can give you a bit of price and all that. You know?","start_word":389,"end_word":410,"intents":[{"intent":"Provide information","confidence_score":0.3211034},{"intent":"Provide information","confidence_score":0.4554784}]},{"text":"All we do is just transfer you across, Oh, and that's it. I didn't know that because when I called up, I just saw that I it wasn't compatible with the optic fibers, whatever they Okay.","start_word":506,"end_word":541,"intents":[{"intent":"Transfer call","confidence_score":0.10907952}]},{"text":"We can do that deal now because, buddy, next month, they're gonna put the prices up MBN.","start_word":620,"end_word":636,"intents":[{"intent":"Fix price increase","confidence_score":0.055982012}]},{"text":"Let's validate this. Sorry. What unit was it again?","start_word":905,"end_word":913,"intents":[{"intent":"Validate unit","confidence_score":0.8033573}]},{"text":"So you got VLAN. You want okay.","start_word":962,"end_word":968,"intents":[{"intent":"Establish vlan","confidence_score":0.000376276}]},{"text":"So you got HFC there. That's good.","start_word":984,"end_word":990,"intents":[{"intent":"Provide information about hfc","confidence_score":0.02959873}]},{"text":"What I'll do we can get this it's best for us to activate this for you on the first of next month. Yep.","start_word":1138,"end_word":1160,"intents":[{"intent":"Activate hfc","confidence_score":0.3208796},{"intent":"Provide activation details","confidence_score":0.0024993333},{"intent":"Provide activation instructions","confidence_score":0.0037652464}]},{"text":"all you need to do is what sort of router do you have?","start_word":1277,"end_word":1289,"intents":[{"intent":"Discuss router type","confidence_score":0.00023970698}]},{"text":"From Linham or from us? From ASL.","start_word":1325,"end_word":1331,"intents":[{"intent":"Clarify location","confidence_score":0.0011658116},{"intent":"Confirm location","confidence_score":0.08108098},{"intent":"Confirm location","confidence_score":0.06910833},{"intent":"Confirm location","confidence_score":0.06151419}]},{"text":"Because I was gonna have to pay a 130 something dollars no. No.","start_word":1408,"end_word":1420,"intents":[{"intent":"Express concern about money","confidence_score":0.000007975}]},{"text":"And all you gotta do is connect the router. But what we need to do, that router, we need to reset it and recon oh, no. You don't need to yeah. You just have to press the reset button on it for about thirty seconds on the router, not the NBN box. When you're moving, just press it for thirty seconds. Yep.","start_word":1528,"end_word":1589,"intents":[{"intent":"Router reset and reconfiguration","confidence_score":0.000022911503}]},{"text":"I will explain it to you then anyway. So you want me to call the the day before? Yeah.","start_word":1829,"end_word":1847,"intents":[{"intent":"Discuss ordering","confidence_score":0.00019048105}]},{"text":"Could I just give you a mobile number?","start_word":1847,"end_word":1854,"intents":[{"intent":"Request mobile number","confidence_score":0.06166045}]},{"text":"Could I just give you a mobile number? I'll give you the I'll get you to pull me because if yeah. Is is it or I'll take look. I'll text you that photo. Yep. Hang let me just do something. Don't hang up on me yet. Alright? So you're 4 0406 Yes. 04060100106766. That's a funny number, that one. Yep.","start_word":1847,"end_word":1906,"intents":[{"intent":"Verify number","confidence_score":0.0023507206}]},{"text":"We'll you. just disconnect Yeah. everything for you. Alright, love? Yeah.","start_word":2121,"end_word":2131,"intents":[{"intent":"Disconnect","confidence_score":0.0031578105},{"intent":"Disconnect","confidence_score":0.28327733}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Airtel. Hello. I was just after my ABC ID 15 digital number. ABC. What what's that? Who am I speaking to? My name is Rina Jade Cooper. And do you have an Internet service with us? Yes. I called earlier to close it, and I was trying to set up with another provider, and they need an ABC ID. Okay. You're on a NBN service? All the sounds of Yes. it? That's what they're Yes. asking for? Okay. Hang on a sec. And how are you today?","start_word":0,"end_word":88,"sentiment":"neutral","sentiment_score":0.01798550970852375},{"text":"Good. Thank you. How are you?","start_word":89,"end_word":94,"sentiment":"positive","sentiment_score":0.4244598746299744},{"text":"Yeah. Not bad. I need a holiday. And we all. Sorry. What was the name again that's or the the Rena Jade Cooper. Okay. Hang on. How do you spell the first name? R I n a hyphen j a d e. Hyphen j a d e. R a n a a hyphen j a b e. Right? R I n a? Was that it? Oh, r I n a. Sorry. Yeah. How's that? R I n a. Okay. We got Rena j Cooper. Are you on the Linham Networks? Have At I called the Linham the wrong Networks, place? you don't you don't need a a b c for that. Who's asking you for you don't send ABC AGL? for Reno. No. No. No. No. Oh, AGL. Okay. Yeah. I'm so confused. Yeah. No. We've if it was a MBN, yes. They asked for an ABC code. Yeah. Because But I don't have on on the Linham, I'm pretty sure let me just check. I'm just gonna log in to the Linham. Hang on. Any I'm reason why you're going to AGI? I'm just curious. They're cheaper? moving house no. No. They're not. Well, then why don't I'm moving you stay with us?","start_word":95,"end_word":298,"sentiment":"neutral","sentiment_score":-0.06480129943320564},{"text":"because the Linux network isn't compatible with my other house.","start_word":299,"end_word":308,"sentiment":"negative","sentiment_score":-0.5709927082061768},{"text":"No. No. But the other house is is NBN, maybe? Yeah. NBN. Yeah. We'd do that as well. What?","start_word":309,"end_word":327,"sentiment":"neutral","sentiment_score":-0.0348733514547348},{"text":"Nobody told me that.","start_word":328,"end_word":331,"sentiment":"negative","sentiment_score":-0.4839099943637848},{"text":"I literally called before and said that Yeah.","start_word":332,"end_word":339,"sentiment":"neutral","sentiment_score":-0.32563677430152893},{"text":"I Because need you to probably close just said you wanted to cancel. That's probably why.","start_word":340,"end_word":355,"sentiment":"negative","sentiment_score":-0.5019785761833191},{"text":"yeah. Oh, come That's on, what Rina. I did. I think I've spoken to you before. I think I have. Yeah. Your voice. Anyway, let me just check this. No. Linham Networks. Okay. So you wanna go to NBN. What I mean, we can give you a bit of price and all that. You know? What what what's somebody what what are their name again? AGL I charging do. you? $64 a month. 64. What are we Yeah. charging? 69. It's the same speed, 25. Yeah? Yeah. Well, look. I'll tell you what. We'll do you 15% discount for the first three months, which brings it down to 50 something. And then after that, we'll pop back up just to 64, the same as AGL. And it's not gonna cost you anything because they'll charge you connection fee and stuff like that. So Really? all we do is yeah. Yeah. All we do is just transfer you across, Oh, and that's it. I didn't know that because when I called up, I just saw that I it wasn't compatible with the optic fibers, whatever they Okay. were talking I'll about. I'll get you got twenty seconds. I'll give you a little bit of in info. How it works here in Australia, Yeah. NBN is a government network. Yep. That's provided all over Australia. And then in in certain areas, you have what they call private embedded networks, like Yep. Linux, Super Networks, OptiCom, Gigabyte, blah blah blah blah blah blah blah. But Yep.","start_word":356,"end_word":608,"sentiment":"neutral","sentiment_score":0.05687314628258995},{"text":"MBN MBN is the major actually, you're getting in pretty good. We can do that deal now because, buddy, next month, they're gonna put the prices up MBN. So, yeah, we'll get that all fixed up for you.","start_word":609,"end_word":646,"sentiment":"positive","sentiment_score":0.58070307970047},{"text":"Let me just do some do you mind if I just do something? Just two Yeah. secs. Yeah. Just to check out the address. When are you moving into this new place? On the June 18. Actually, you got plenty plenty of time. We'll get that ready for you before then. Okay. So what's the address? 20 Unit 22 Slash 24 Woah. Woah. 1. Woah. Woah. Unit 22.","start_word":647,"end_word":714,"sentiment":"neutral","sentiment_score":0.08538049459457397},{"text":"You're going too fast.","start_word":715,"end_word":718,"sentiment":"negative","sentiment_score":-0.36850765347480774},{"text":"I'm not a secretary. Come Sorry. on. Alright. The street street number? 241 Two forty one. And the street name? Cancerberry Road in Bayswater North. Can it's C A oh, Jesus. Hang on. Canterbury. That's C A N T E R Hold or on. A R? Oh, it's I Canterbury, have to double check I think. that. Canterbury Canterbury. Yeah. ER. Berry. Yeah. Berry. Road, was it? Yeah. Yeah. Road. And what suburb? Bayswood North. Bayswater, was it? Yep. Bayswater. New South Wales, Victoria, Queensland. Victoria. Bay Bayswater North. Does it make a difference? I don't know. No. No. Bayswater. What's a actually, you're not far from where we have one of our offices. So if you need help, we can just come around and install it for you, but you don't need to do that. Alright. What's the postcode out there? Where is it? 3153. 3153Bayswater. B A S Water. Canterbury's got one r or two I think it's got two r. One r. C A what is it? Canterbury, 10 to C A N T E R B U R Y. why? Yeah. Okay. Let's validate this. Sorry. What unit was it again? 22. So I got Unit 22241 Canterbury Road, Bayswater. Is that Yep. it? Yeah. Yeah. Okay. Cool. Let me just see what you got there. Point me where the technician is required in most cases. High speed. So what do you got here? You got interval v one. So you got VLAN. You want okay. So you got a VLAN there. Okay. So you require image cases. Location ID. Okay. So you got HFC there.","start_word":719,"end_word":988,"sentiment":"neutral","sentiment_score":0.009801971395844938},{"text":"That's good.","start_word":989,"end_word":990,"sentiment":"positive","sentiment_score":0.4605998694896698},{"text":"That It's means actually nothing much it's to me. oh, you got different types of technology with the NBN. You got fiber to the premises, which is optic fiber directly to the premises. Okay. Yep. You got HFC, which hybrid fiber coax, which is a next year down. You get up you can Okay. get up to two gigabytes, so this is gonna be more than enough for you. Yep. And it's much better than fiber to the node or fiber to the curb, which can only get up to 100 and very unreliable.","start_word":991,"end_word":1084,"sentiment":"neutral","sentiment_score":0.07724889367818832},{"text":"So HFC is great. So we can get that up and running for you.","start_word":1085,"end_word":1098,"sentiment":"positive","sentiment_score":0.4866392910480499},{"text":"When are you moving in, you said? Yep. June 18. June 18. How far is that away that he's where are we? June June June. Come on, June. June 18. So you're still a few weeks away. Yeah. Alright. What I'll do we can get this it's best for us to activate this for you on the first of next month. Yep. Because if you if you get anybody, not just that, anybody, they'll charge you this month and next month. Okay. Do you hear what I'm saying? No. Okay. So let's say you signed up with AGL right now. Okay. Today is the twenty sixth. So you'll get charged from the twenty sixth till the end of this month. Yes. Now depending Alright. on how they charge, whether they charge five days or the whole month. And then you get charged for the next month as well because you're moving in next month. Yep. Yep. Okay? So what we'll do is I'll get in contact with our provisioning team. I'll let them know what's happening. And Yep. all you need to do is what sort of router do you have? Is it a router that we sent you? Or I had to buy the one. They suggested the TP Link. who told you to buy that? The Lightning broadband. I don't know. Some father person. From Linham or from us? From ASL. Yeah. Oh, okay. So how well, so how long have you hang on. Let me just check to see how long you've been with us for. You've only been one, two, three, four, five, six, seven, eight. I think Let me I just moved in September or October or yeah. something. Okay. So you're on a you're on a twenty four month contract, woman, so you better off staying Yeah. with us. Otherwise, that's gonna Yeah. Because I was gonna have to pay a 130 something dollars no.","start_word":1099,"end_word":1419,"sentiment":"neutral","sentiment_score":0.022942265443434227},{"text":"No. No. to get Don't out of the pay contract.","start_word":1420,"end_word":1429,"sentiment":"negative","sentiment_score":-0.43969202041625977},{"text":"it.","start_word":1430,"end_word":1430,"sentiment":"neutral","sentiment_score":-0.24667367339134216},{"text":"Don't pay that.","start_word":1431,"end_word":1433,"sentiment":"negative","sentiment_score":-0.3507743775844574},{"text":"Just move over to the new address, and you're you're good. Alright? So the do I need the MBM box or something? I have No. one That'll from that'll all that'll already already be there. It'll be a little oh, okay. a little black box. It'll Yeah. have it'll be loose. It'll be loose. It won't be like the MBM box that's fixed to the wall. Yeah. Yeah. Yeah. It'll just be a loose little black box. I'll send you a photo of it after what it looks like so you'll know.","start_word":1434,"end_word":1525,"sentiment":"neutral","sentiment_score":-0.0720325013541657},{"text":"Thank you.","start_word":1526,"end_word":1527,"sentiment":"positive","sentiment_score":0.5848429203033447},{"text":"And all you gotta do is connect the router. But what we need to do, that router, we need to reset it and recon oh, no. You don't need to yeah. You just have to press the reset button on it for about thirty seconds on the router, not the NBN box. When you're moving, just press it for thirty seconds. Yep. The light will flash on and off, and Yep. just plug it in. You don't have to do anything else. Okay.","start_word":1528,"end_word":1610,"sentiment":"neutral","sentiment_score":0.09300953894853592},{"text":"That's pretty straightforward.","start_word":1611,"end_word":1613,"sentiment":"positive","sentiment_score":0.34593862295150757},{"text":"Yeah. Yeah. Alright. So let me just take note of that, and I'll get the the address. Unit 22 right, 241 Yep. Canterbury Road, Bayswater North, Yeah. Victoria. Yeah. Oh, lucky y'all picked up the bloody phone, man. No. Well, thank you because You owe me a they just cup let of coffee. me go. Now who did They you literally speak to? just let me go. Who did you I speak to? I I have no idea. I can't remember her name, but she Was I was it like, yeah. Moraine, I'd Melissa, Craig, no. I have I I Sanj, don't know. Paul? I have no idea. I Afters. have I'm no gonna idea. kill It's him. Donovan. I'm gonna shoot him. I'll say you're gonna let my buddy, this customer, and then you're gone. Alright. Leave that with us, and I'll Yep. get that sorted for you. Alright?","start_word":1614,"end_word":1763,"sentiment":"neutral","sentiment_score":-0.03285994008183479},{"text":"Thank you so much. You're most welcome, darling. You have a jolly good afternoon.","start_word":1764,"end_word":1777,"sentiment":"positive","sentiment_score":0.5847623944282532},{"text":"Just what you do Yep. on the you want the day before? Just let us know the day before you're moving in, and that's it. And all you gotta do is bring that same router with you, press the reset button. Make sure you hold it down for thirty seconds. I will explain it to you then anyway. So you want me to call the the day before? Yeah. Could I just give you a mobile number? I'll give you the I'll get you to pull me because if yeah. Is is it or I'll take look. I'll text you that photo. Yep. Hang let me just do something. Don't hang up on me yet. Alright? So you're 4 0406 Yes. 04060100106766. That's a funny number, that one. Yep. Yeah. It is. Alright. I'm I'm calling you now. That's me. Alright? Oh, yeah. Yep. Yeah. Now I'm gonna Seven send you four the photo four. of the box that you're gonna find in the other place. So you've only got two two connections. One's a coaxial connection, and the other one's an Ethernet connection. So you can't you can't make an error. You just go from the black box Ethernet to the WAN port, the white connecting now, and then that's it. It's all done. Not. Alright? Now it says here appointment with detection is required in most cases. The reason why I say that is there's more than one port, but in this one here, it's only showing the one port. It's only just Yes. the UND one port. So I'm pretty sure it shouldn't be, but we're gonna put the order in at least a week before, which is still gonna it's not gonna affect any charges or anything like that Just in case a technician needs to go there. Yep. Okay. And, like because I called and disconnected for this house, That that will still No. happen We'll we'll or whatever. do we'll do we'll do that for you automatically. You don't Oh, have to stress okay. about Thank that. We'll you. just disconnect Yeah. everything for you.","start_word":1778,"end_word":2128,"sentiment":"neutral","sentiment_score":0.06479910386466232},{"text":"Alright, love?","start_word":2129,"end_word":2130,"sentiment":"positive","sentiment_score":0.40323469042778015},{"text":"Yeah.","start_word":2131,"end_word":2131,"sentiment":"neutral","sentiment_score":0.27333977818489075},{"text":"Alright. Thank you.","start_word":2132,"end_word":2134,"sentiment":"positive","sentiment_score":0.4254663586616516},{"text":"Anything else? Nope.","start_word":2135,"end_word":2137,"sentiment":"neutral","sentiment_score":0.0791844775279363},{"text":"You have been the most helpful today. Thank you. Alright.","start_word":2138,"end_word":2147,"sentiment":"positive","sentiment_score":0.5471247434616089},{"text":"I'll try my I'll try my best.","start_word":2148,"end_word":2154,"sentiment":"neutral","sentiment_score":0.3163403272628784},{"text":"Alright. Well, you have a jolly good afternoon, and thanks, Chris. I'll get that sorted for you. Thank you so much. Okay.","start_word":2155,"end_word":2176,"sentiment":"positive","sentiment_score":0.6945465803146362},{"text":"Bye. Bye.","start_word":2177,"end_word":2178,"sentiment":"neutral","sentiment_score":0.2121993750333786}],"average":{"sentiment":"neutral","sentiment_score":0.03963547672133848}}}}