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received I received an email, but I didn't get a chance.","start":12.32,"end":14.805,"sentiment":"neutral","sentiment_score":-0.033562625447909035},{"text":"I'll do it","start":15.205,"end":16.025002,"sentiment":"neutral","sentiment_score":0.029860810687144596}],"sentiment":"neutral","sentiment_score":-0.02087793822089831,"channel":1,"num_words":15,"start":12.32,"end":16.025002},{"sentences":[{"text":"mhmm.","start":15.625,"end":16.125,"sentiment":"neutral","sentiment_score":0.030340975150465965}],"sentiment":"neutral","sentiment_score":0.030340975150465965,"channel":0,"num_words":1,"start":15.625,"end":16.125},{"sentences":[{"text":"today.","start":16.645,"end":16.725,"sentiment":"neutral","sentiment_score":0.027735259383916855},{"text":"Thank","start":16.725,"end":16.965,"sentiment":"positive","sentiment_score":0.42619144916534424}],"sentiment":"neutral","sentiment_score":0.22696335427463055,"channel":1,"num_words":2,"start":16.645,"end":16.965},{"sentences":[{"text":"Okay.","start":16.905,"end":17.405,"sentiment":"neutral","sentiment_score":0.32191669940948486}],"sentiment":"neutral","sentiment_score":0.32191669940948486,"channel":0,"num_words":1,"start":16.905,"end":17.405},{"sentences":[{"text":"you.","start":16.965,"end":17.465,"sentiment":"neutral","sentiment_score":0.3125169277191162}],"sentiment":"neutral","sentiment_score":0.3125169277191162,"channel":1,"num_words":1,"start":16.965,"end":17.465},{"sentences":[{"text":"Please keep us posted.","start":17.625,"end":19.725,"sentiment":"neutral","sentiment_score":0.2791357487440109},{"text":"In that way, we could also send you the router because the service has been activated and ready","start":19.785,"end":25.385,"sentiment":"neutral","sentiment_score":0.17582136558161843}],"sentiment":"neutral","sentiment_score":0.1946057988838716,"channel":0,"num_words":22,"start":17.625,"end":25.385},{"sentences":[{"text":"No","start":25.205,"end":25.445,"sentiment":"neutral","sentiment_score":0.2621532678604126}],"sentiment":"neutral","sentiment_score":0.2621532678604126,"channel":1,"num_words":1,"start":25.205,"end":25.445},{"sentences":[{"text":"to","start":25.385,"end":25.545,"sentiment":"positive","sentiment_score":0.3692702054977417}],"sentiment":"positive","sentiment_score":0.3692702054977417,"channel":0,"num_words":1,"start":25.385,"end":25.545},{"sentences":[{"text":"problem.","start":25.445,"end":25.845001,"sentiment":"neutral","sentiment_score":0.3164914846420288}],"sentiment":"neutral","sentiment_score":0.3164914846420288,"channel":1,"num_words":1,"start":25.445,"end":25.845001},{"sentences":[{"text":"use.","start":25.545,"end":26.045,"sentiment":"neutral","sentiment_score":0.21603254973888397}],"sentiment":"neutral","sentiment_score":0.21603254973888397,"channel":0,"num_words":1,"start":25.545,"end":26.045},{"sentences":[{"text":"Thank you.","start":25.845001,"end":26.325,"sentiment":"positive","sentiment_score":0.5792421400547028},{"text":"Thank you","start":26.325,"end":26.725,"sentiment":"positive","sentiment_score":0.6206949949264526}],"sentiment":"positive","sentiment_score":0.5999685674905777,"channel":1,"num_words":4,"start":25.845001,"end":26.725},{"sentences":[{"text":"Alright?","start":26.585,"end":27.085,"sentiment":"positive","sentiment_score":0.5887542963027954}],"sentiment":"positive","sentiment_score":0.5887542963027954,"channel":0,"num_words":1,"start":26.585,"end":27.085},{"sentences":[{"text":"so much.","start":26.725,"end":27.385,"sentiment":"positive","sentiment_score":0.6335192918777466}],"sentiment":"positive","sentiment_score":0.6335192918777466,"channel":1,"num_words":2,"start":26.725,"end":27.385},{"sentences":[{"text":"Sure.","start":27.625,"end":28.105,"sentiment":"positive","sentiment_score":0.4356890320777893},{"text":"Thank you so much.","start":28.105,"end":29.290937,"sentiment":"positive","sentiment_score":0.6314546465873718}],"sentiment":"positive","sentiment_score":0.5923015236854553,"channel":0,"num_words":5,"start":27.625,"end":29.290937}]},"summary":{"result":"success","short":"The agent from Airtel account is calling the customer, Raj, to follow up on an email they received regarding service activation. The agent asks if Raj has received the email and assures him that the service is ready and there are no problems. The agent also requests that Raj keep them posted so they can send him a router and the service is activated."},"intents":{"segments":[{"text":"wanted to follow-up if you already received our email in reference Yeah.","start_word":13,"end_word":24,"intents":[{"intent":"Follow-up","confidence_score":0.59340334}]},{"text":"In that way, we could also send you the router because the service has been activated and ready No to problem. use.","start_word":56,"end_word":77,"intents":[{"intent":"Send router","confidence_score":0.5458872}]}]},"sentiments":{"segments":[{"text":"Hello. Rod speaking. Hi, Raj. This is Airtel account. We just Yeah, man. wanted to follow-up if you already received our email in reference Yeah. to the service Yeah. that I you I received I received an email, but I didn't get a chance. I'll do it mhmm. today.","start_word":0,"end_word":48,"sentiment":"neutral","sentiment_score":0.00805708859115839},{"text":"Thank Okay.","start_word":49,"end_word":50,"sentiment":"positive","sentiment_score":0.3566749691963196},{"text":"you. Please keep us posted. In that way, we could also send you the router because the service has been activated and ready No to problem. use.","start_word":51,"end_word":77,"sentiment":"neutral","sentiment_score":0.2197338193655014},{"text":"Thank you. Thank you Alright? so much. Sure. Thank you so much.","start_word":78,"end_word":89,"sentiment":"positive","sentiment_score":0.6046561002731323}],"average":{"sentiment":"neutral","sentiment_score":0.1546974629163742}}}}