{"metadata":{"transaction_key":"deprecated","request_id":"019ffe60-b2da-7e03-b80a-fe527cdb8434","sha256":"40130d1379fb11772ef22a6e2e7ee7c47ce8ec1f9f98ff81fb8de44e0cc09e07","created":"2026-08-14T03:46:19.552Z","duration":67.60794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":188,"output_tokens":78},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":201,"output_tokens":201},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":201,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Hi. Good afternoon, Andy. Yeah. Andy, my name is Mary calling from Vigilance AI. I hope you're doing well. We are a cybersecurity company that runs on powered AI MDR platform, which investigate and responds to security events 24 by seven while having human in the loop. We're trying to get in touch with you, Andy, because our CTO would love to have a quick demo just to introduce about our company, who we are and what we do. And we're just hoping and checking if you do have an open schedule by next month. Looking at on the September 10, would you be available? I see. Alright then. If in that case, I'll make a note. Thank you for taking this call.","confidence":0.99902344,"words":[{"word":"yes","start":2.48,"end":2.8799999,"confidence":0.99658203,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0914468839764595},{"word":"hi","start":2.8799999,"end":3.12,"confidence":0.9995117,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.1752866506576538},{"word":"good","start":3.12,"end":3.36,"confidence":1.0,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.3094269931316376},{"word":"afternoon","start":3.36,"end":3.86,"confidence":0.92456055,"punctuated_word":"afternoon,","sentiment":"neutral","sentiment_score":0.30048978328704834},{"word":"andy","start":4.0,"end":4.5,"confidence":0.84106445,"punctuated_word":"Andy.","sentiment":"neutral","sentiment_score":0.2981082797050476},{"word":"yeah","start":8.32,"end":8.82,"confidence":0.86450195,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13359861075878143},{"word":"andy","start":9.12,"end":9.44,"confidence":0.892334,"punctuated_word":"Andy,","sentiment":"neutral","sentiment_score":0.2327279597520828},{"word":"my","start":9.44,"end":9.599999,"confidence":0.9980469,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.21839889883995056},{"word":"name","start":9.599999,"end":9.76,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.17916899919509888},{"word":"is","start":9.76,"end":10.16,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2309223860502243},{"word":"mary","start":10.16,"end":10.559999,"confidence":0.99121094,"punctuated_word":"Mary","sentiment":"neutral","sentiment_score":0.3162635862827301},{"word":"calling","start":10.559999,"end":10.96,"confidence":0.9667969,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.2259114980697632},{"word":"from","start":10.96,"end":11.46,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2523568272590637},{"word":"vigilance","start":11.599999,"end":12.099999,"confidence":0.9748535,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.2362719178199768},{"word":"ai","start":12.559999,"end":13.04,"confidence":0.9189453,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.2686769664287567},{"word":"i","start":13.04,"end":13.2,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.6149376630783081},{"word":"hope","start":13.2,"end":13.44,"confidence":1.0,"punctuated_word":"hope","sentiment":"positive","sentiment_score":0.65241539478302},{"word":"you're","start":13.44,"end":13.679999,"confidence":1.0,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.6054141521453857},{"word":"doing","start":13.679999,"end":14.0,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.5188997983932495},{"word":"well","start":14.0,"end":14.5,"confidence":1.0,"punctuated_word":"well.","sentiment":"positive","sentiment_score":0.495915412902832},{"word":"we","start":15.985,"end":16.145,"confidence":0.9589844,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.2446533441543579},{"word":"are","start":16.145,"end":16.385,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.22455386817455292},{"word":"a","start":16.385,"end":16.625,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2729642391204834},{"word":"cybersecurity","start":16.625,"end":17.125,"confidence":0.9350586,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":0.2369736284017563},{"word":"company","start":17.505,"end":18.005,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.22247594594955444},{"word":"that","start":18.705,"end":18.945,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.22251160442829132},{"word":"runs","start":18.945,"end":19.425,"confidence":0.9892578,"punctuated_word":"runs","sentiment":"neutral","sentiment_score":0.278723806142807},{"word":"on","start":19.425,"end":19.585,"confidence":0.45239258,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.3328680992126465},{"word":"powered","start":19.585,"end":20.085,"confidence":0.9506836,"punctuated_word":"powered","sentiment":"positive","sentiment_score":0.4042038917541504},{"word":"ai","start":20.385,"end":20.785,"confidence":0.9560547,"punctuated_word":"AI","sentiment":"positive","sentiment_score":0.3533511757850647},{"word":"mdr","start":20.785,"end":21.285,"confidence":0.9655762,"punctuated_word":"MDR","sentiment":"neutral","sentiment_score":0.31803804636001587},{"word":"platform","start":21.425,"end":21.925,"confidence":0.86328125,"punctuated_word":"platform,","sentiment":"neutral","sentiment_score":0.28733760118484497},{"word":"which","start":22.865,"end":23.185,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.20412059128284457},{"word":"investigate","start":23.185,"end":23.685,"confidence":0.9526367,"punctuated_word":"investigate","sentiment":"neutral","sentiment_score":0.2351347804069519},{"word":"and","start":23.825,"end":23.985,"confidence":0.7973633,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.19223903119564056},{"word":"responds","start":23.985,"end":24.465,"confidence":0.5576172,"punctuated_word":"responds","sentiment":"neutral","sentiment_score":0.17742863297462463},{"word":"to","start":24.465,"end":24.705,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.234918475151062},{"word":"security","start":24.705,"end":25.205,"confidence":1.0,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.1806119978427887},{"word":"events","start":25.265,"end":25.765,"confidence":0.99902344,"punctuated_word":"events","sentiment":"neutral","sentiment_score":0.21708577871322632},{"word":"24","start":25.985,"end":26.544998,"confidence":0.9904785,"punctuated_word":"24","sentiment":"neutral","sentiment_score":0.27193865180015564},{"word":"by","start":26.544998,"end":26.785,"confidence":0.99609375,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.2541610896587372},{"word":"seven","start":26.785,"end":27.265,"confidence":1.0,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.23461635410785675},{"word":"while","start":27.265,"end":27.505,"confidence":0.9194336,"punctuated_word":"while","sentiment":"neutral","sentiment_score":0.17127850651741028},{"word":"having","start":27.505,"end":27.825,"confidence":0.9951172,"punctuated_word":"having","sentiment":"neutral","sentiment_score":0.1997540295124054},{"word":"human","start":27.825,"end":28.145,"confidence":0.95703125,"punctuated_word":"human","sentiment":"neutral","sentiment_score":0.25704526901245117},{"word":"in","start":28.145,"end":28.305,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.1921159327030182},{"word":"the","start":28.305,"end":28.465,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.20023593306541443},{"word":"loop","start":28.465,"end":28.965,"confidence":1.0,"punctuated_word":"loop.","sentiment":"neutral","sentiment_score":0.20681747794151303},{"word":"we're","start":29.869999,"end":30.19,"confidence":0.89868164,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.23763374984264377},{"word":"trying","start":30.19,"end":30.59,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.27128544449806213},{"word":"to","start":30.59,"end":30.75,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2827417552471161},{"word":"get","start":30.75,"end":30.91,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.23247256875038147},{"word":"in","start":30.91,"end":30.99,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.228182315826416},{"word":"touch","start":30.99,"end":31.31,"confidence":1.0,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":0.22379249334335327},{"word":"with","start":31.31,"end":31.47,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.30376243591308594},{"word":"you","start":31.47,"end":31.71,"confidence":0.9284668,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.3140256106853485},{"word":"andy","start":31.71,"end":32.11,"confidence":0.81225586,"punctuated_word":"Andy,","sentiment":"neutral","sentiment_score":0.2956525683403015},{"word":"because","start":32.11,"end":32.51,"confidence":0.99902344,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.3050214648246765},{"word":"our","start":32.51,"end":32.91,"confidence":1.0,"punctuated_word":"our","sentiment":"positive","sentiment_score":0.3795205950736999},{"word":"cto","start":32.91,"end":33.309998,"confidence":1.0,"punctuated_word":"CTO","sentiment":"positive","sentiment_score":0.4261748194694519},{"word":"would","start":33.309998,"end":33.55,"confidence":1.0,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.4257385432720184},{"word":"love","start":33.55,"end":33.79,"confidence":1.0,"punctuated_word":"love","sentiment":"positive","sentiment_score":0.5653616786003113},{"word":"to","start":33.79,"end":33.95,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.44377273321151733},{"word":"have","start":33.95,"end":34.11,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.4270109236240387},{"word":"a","start":34.11,"end":34.27,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.4319337010383606},{"word":"quick","start":34.27,"end":34.59,"confidence":1.0,"punctuated_word":"quick","sentiment":"positive","sentiment_score":0.5025016069412231},{"word":"demo","start":34.59,"end":35.09,"confidence":1.0,"punctuated_word":"demo","sentiment":"positive","sentiment_score":0.4195433855056762},{"word":"just","start":35.39,"end":35.71,"confidence":0.97802734,"punctuated_word":"just","sentiment":"positive","sentiment_score":0.4949931502342224},{"word":"to","start":35.71,"end":35.87,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3738555312156677},{"word":"introduce","start":35.87,"end":36.37,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.3021584451198578},{"word":"about","start":36.43,"end":36.75,"confidence":0.9482422,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.3157280385494232},{"word":"our","start":36.75,"end":36.91,"confidence":0.9902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.3113115429878235},{"word":"company","start":36.91,"end":37.309998,"confidence":0.842041,"punctuated_word":"company,","sentiment":"positive","sentiment_score":0.4028815627098083},{"word":"who","start":37.309998,"end":37.47,"confidence":1.0,"punctuated_word":"who","sentiment":"positive","sentiment_score":0.4918439984321594},{"word":"we","start":37.47,"end":37.629997,"confidence":1.0,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.43884146213531494},{"word":"are","start":37.629997,"end":37.79,"confidence":1.0,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.4087000787258148},{"word":"and","start":37.79,"end":37.95,"confidence":0.5151367,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.5063328146934509},{"word":"what","start":37.95,"end":38.19,"confidence":1.0,"punctuated_word":"what","sentiment":"positive","sentiment_score":0.4907583892345429},{"word":"we","start":38.19,"end":38.35,"confidence":1.0,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.3900534510612488},{"word":"do","start":38.35,"end":38.85,"confidence":0.9472656,"punctuated_word":"do.","sentiment":"positive","sentiment_score":0.37352466583251953},{"word":"and","start":39.309998,"end":39.55,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.26534947752952576},{"word":"we're","start":39.55,"end":39.79,"confidence":0.9802246,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.2430711090564728},{"word":"just","start":39.79,"end":40.03,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.26325559616088867},{"word":"hoping","start":40.03,"end":40.53,"confidence":1.0,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":0.248019739985466},{"word":"and","start":40.59,"end":40.829998,"confidence":0.98828125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.26562297344207764},{"word":"checking","start":40.829998,"end":41.23,"confidence":1.0,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.23908431828022003},{"word":"if","start":41.23,"end":41.39,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.20568078756332395},{"word":"you","start":41.39,"end":41.55,"confidence":0.6401367,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.18904919922351837},{"word":"do","start":41.55,"end":41.71,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.14536266028881073},{"word":"have","start":41.71,"end":41.87,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.1614149808883667},{"word":"an","start":41.87,"end":42.11,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.1672692447900772},{"word":"open","start":42.11,"end":42.43,"confidence":1.0,"punctuated_word":"open","sentiment":"neutral","sentiment_score":0.14343319833278656},{"word":"schedule","start":42.43,"end":42.93,"confidence":1.0,"punctuated_word":"schedule","sentiment":"neutral","sentiment_score":0.17242401838302612},{"word":"by","start":43.685,"end":43.845,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.1489746868610382},{"word":"next","start":43.845,"end":44.325,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.2120332419872284},{"word":"month","start":44.325,"end":44.645,"confidence":0.8171387,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.17609012126922607},{"word":"looking","start":44.645,"end":44.965,"confidence":0.99609375,"punctuated_word":"Looking","sentiment":"neutral","sentiment_score":0.06188037991523743},{"word":"at","start":44.965,"end":45.205,"confidence":0.9819336,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.06121795251965523},{"word":"on","start":45.205,"end":45.285,"confidence":0.7753906,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.06269416213035583},{"word":"the","start":45.285,"end":45.445,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.052860163152217865},{"word":"september","start":45.445,"end":45.935,"confidence":0.9864909,"punctuated_word":"September","sentiment":"neutral","sentiment_score":0.05782973766326904},{"word":"10","start":45.935,"end":46.425003,"confidence":0.9864909,"punctuated_word":"10,","sentiment":"neutral","sentiment_score":0.036014292389154434},{"word":"would","start":46.965,"end":47.205,"confidence":0.99902344,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.04532309249043465},{"word":"you","start":47.205,"end":47.365,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.049192462116479874},{"word":"be","start":47.365,"end":47.525,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.03657241538167},{"word":"available","start":47.525,"end":48.025,"confidence":0.9616699,"punctuated_word":"available?","sentiment":"neutral","sentiment_score":0.028409793972969055},{"word":"i","start":61.86,"end":62.100002,"confidence":0.59521484,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17254097759723663},{"word":"see","start":62.100002,"end":62.600002,"confidence":0.99609375,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.1180923581123352},{"word":"alright","start":62.74,"end":63.06,"confidence":0.9941406,"punctuated_word":"Alright","sentiment":"neutral","sentiment_score":0.006536191329360008},{"word":"then","start":63.06,"end":63.3,"confidence":0.8894043,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.012864502146840096},{"word":"if","start":63.3,"end":63.46,"confidence":0.9873047,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.03491963818669319},{"word":"in","start":63.46,"end":63.620003,"confidence":0.27246094,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.010353263467550278},{"word":"that","start":63.620003,"end":63.78,"confidence":0.85498047,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.026162508875131607},{"word":"case","start":63.78,"end":64.1,"confidence":0.767334,"punctuated_word":"case,","sentiment":"neutral","sentiment_score":0.03688967972993851},{"word":"i'll","start":64.1,"end":64.26,"confidence":0.99365234,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.039805348962545395},{"word":"make","start":64.26,"end":64.5,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.06942587345838547},{"word":"a","start":64.5,"end":64.58,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08726625144481659},{"word":"note","start":64.58,"end":64.74,"confidence":1.0,"punctuated_word":"note.","sentiment":"neutral","sentiment_score":0.05700169503688812},{"word":"thank","start":64.74,"end":64.9,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.38947394490242},{"word":"you","start":64.9,"end":65.06,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.432179182767868},{"word":"for","start":65.06,"end":65.22,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5383923649787903},{"word":"taking","start":65.22,"end":65.54,"confidence":1.0,"punctuated_word":"taking","sentiment":"positive","sentiment_score":0.5011443495750427},{"word":"this","start":65.54,"end":65.78,"confidence":0.99902344,"punctuated_word":"this","sentiment":"positive","sentiment_score":0.4267811775207519},{"word":"call","start":65.78,"end":66.28,"confidence":0.99902344,"punctuated_word":"call.","sentiment":"positive","sentiment_score":0.41898640990257263}],"paragraphs":{"transcript":"\nYes. Hi. Good afternoon, Andy. Yeah. Andy, my name is Mary calling from Vigilance AI.\n\nI hope you're doing well. We are a cybersecurity company that runs on powered AI MDR platform, which investigate and responds to security events 24 by seven while having human in the loop. We're trying to get in touch with you, Andy, because our CTO would love to have a quick demo just to introduce about our company, who we are and what we do. And we're just hoping and checking if you do have an open schedule by next month. Looking at on the September 10, would you be available?\n\nI see. Alright then. If in that case, I'll make a note. Thank you for taking this call.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.48,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.0914468839764595},{"text":"Hi.","start":2.8799999,"end":3.12,"sentiment":"neutral","sentiment_score":0.1752866506576538},{"text":"Good afternoon, Andy.","start":3.12,"end":4.5,"sentiment":"neutral","sentiment_score":0.3026750187079112},{"text":"Yeah.","start":8.32,"end":8.82,"sentiment":"neutral","sentiment_score":0.13359861075878143},{"text":"Andy, my name is Mary calling from Vigilance AI.","start":9.12,"end":13.04,"sentiment":"neutral","sentiment_score":0.24007767107751635}],"sentiment":"neutral","sentiment_score":0.2312704160809517,"num_words":15,"start":2.48,"end":13.04},{"sentences":[{"text":"I hope you're doing well.","start":13.04,"end":14.5,"sentiment":"positive","sentiment_score":0.5775164842605591},{"text":"We are a cybersecurity company that runs on powered AI MDR platform, which investigate and responds to security events 24 by seven while having human in the loop.","start":15.985,"end":28.965,"sentiment":"neutral","sentiment_score":0.24386277794837952},{"text":"We're trying to get in touch with you, Andy, because our CTO would love to have a quick demo just to introduce about our company, who we are and what we do.","start":29.869999,"end":38.85,"sentiment":"positive","sentiment_score":0.37553473515436053},{"text":"And we're just hoping and checking if you do have an open schedule by next month.","start":39.309998,"end":44.645,"sentiment":"neutral","sentiment_score":0.20288345962762833},{"text":"Looking at on the September 10, would you be available?","start":44.645,"end":48.025,"sentiment":"neutral","sentiment_score":0.04919944517314434}],"sentiment":"neutral","sentiment_score":0.27990089598429074,"num_words":91,"start":13.04,"end":48.025},{"sentences":[{"text":"I see.","start":61.86,"end":62.600002,"sentiment":"neutral","sentiment_score":-0.14531666785478592},{"text":"Alright then.","start":62.74,"end":63.3,"sentiment":"neutral","sentiment_score":0.009700346738100052},{"text":"If in that case, I'll make a note.","start":63.3,"end":64.74,"sentiment":"neutral","sentiment_score":0.045228032395243645},{"text":"Thank you for taking this call.","start":64.74,"end":66.28,"sentiment":"positive","sentiment_score":0.4511595716079076}],"sentiment":"neutral","sentiment_score":0.15541939147644573,"num_words":18,"start":61.86,"end":66.28}]}}]},{"alternatives":[{"transcript":"Hello? Sorry. Who is this? No. Sorry. Could you please remove from any of your lists? I I don't authorize any more calls. Thank you. See you.","confidence":0.9926758,"words":[{"word":"hello","start":0.48,"end":0.98,"confidence":0.9067383,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.021624855697155},{"word":"sorry","start":6.48,"end":6.8799996,"confidence":0.97436523,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":0.09033318608999252},{"word":"who","start":6.8799996,"end":7.04,"confidence":0.99902344,"punctuated_word":"Who","sentiment":"neutral","sentiment_score":0.026976892724633217},{"word":"is","start":7.04,"end":7.2,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02156410366296768},{"word":"this","start":7.2,"end":7.7,"confidence":0.99853516,"punctuated_word":"this?","sentiment":"neutral","sentiment_score":0.00993562676012516},{"word":"no","start":49.405,"end":49.725,"confidence":0.82373047,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.3031485676765442},{"word":"sorry","start":49.725,"end":50.225,"confidence":0.9926758,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.33117324113845825},{"word":"could","start":50.524998,"end":50.684998,"confidence":0.8256836,"punctuated_word":"Could","sentiment":"negative","sentiment_score":-0.412551075220108},{"word":"you","start":50.684998,"end":50.845,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.3863578736782074},{"word":"please","start":50.845,"end":51.085,"confidence":0.99902344,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.4392441809177398},{"word":"remove","start":51.085,"end":51.585,"confidence":0.9980469,"punctuated_word":"remove","sentiment":"negative","sentiment_score":-0.4330274164676666},{"word":"from","start":51.725,"end":52.225,"confidence":0.6044922,"punctuated_word":"from","sentiment":"negative","sentiment_score":-0.399904727935791},{"word":"any","start":52.285,"end":52.525,"confidence":0.9291992,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.2882470488548279},{"word":"of","start":52.525,"end":52.684998,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.2954244911670685},{"word":"your","start":52.684998,"end":53.004997,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2876712679862976},{"word":"lists","start":53.004997,"end":53.485,"confidence":0.96777344,"punctuated_word":"lists?","sentiment":"negative","sentiment_score":-0.34196847677230835},{"word":"i","start":53.485,"end":53.805,"confidence":0.9970703,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6073204278945923},{"word":"i","start":53.805,"end":53.885,"confidence":0.60009766,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6250209808349609},{"word":"don't","start":53.885,"end":54.125,"confidence":0.99853516,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.4849755764007568},{"word":"authorize","start":54.125,"end":54.605,"confidence":0.9716797,"punctuated_word":"authorize","sentiment":"negative","sentiment_score":-0.5465028882026672},{"word":"any","start":54.605,"end":54.845,"confidence":0.80810547,"punctuated_word":"any","sentiment":"negative","sentiment_score":-0.5403406620025635},{"word":"more","start":54.845,"end":55.085,"confidence":0.9951172,"punctuated_word":"more","sentiment":"negative","sentiment_score":-0.5987074375152588},{"word":"calls","start":55.085,"end":55.585,"confidence":0.99902344,"punctuated_word":"calls.","sentiment":"negative","sentiment_score":-0.4688302874565125},{"word":"thank","start":65.63,"end":66.03,"confidence":0.94384766,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.367355614900589},{"word":"you","start":66.03,"end":66.53,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2223771810531616},{"word":"see","start":66.67,"end":66.91,"confidence":0.9580078,"punctuated_word":"See","sentiment":"neutral","sentiment_score":0.1844864934682846},{"word":"you","start":66.91,"end":67.41,"confidence":0.95581055,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.125716894865036}],"paragraphs":{"transcript":"\nHello? Sorry. Who is this? No. Sorry.\n\nCould you please remove from any of your lists? I I don't authorize any more calls. Thank you. See you.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.021624855697155},{"text":"Sorry.","start":6.48,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.09033318608999252},{"text":"Who is this?","start":6.8799996,"end":7.7,"sentiment":"neutral","sentiment_score":0.019492207715908687},{"text":"No.","start":49.405,"end":49.725,"sentiment":"neutral","sentiment_score":-0.3031485676765442},{"text":"Sorry.","start":49.725,"end":50.225,"sentiment":"neutral","sentiment_score":-0.33117324113845825}],"sentiment":"neutral","sentiment_score":-0.06626959198287555,"num_words":7,"start":0.48,"end":50.225},{"sentences":[{"text":"Could you please remove from any of your lists?","start":50.524998,"end":53.485,"sentiment":"negative","sentiment_score":-0.36493295100000167},{"text":"I I don't authorize any more calls.","start":53.485,"end":55.585,"sentiment":"negative","sentiment_score":-0.5530997514724731},{"text":"Thank you.","start":65.63,"end":66.53,"sentiment":"neutral","sentiment_score":0.2948663979768753},{"text":"See you.","start":66.67,"end":67.41,"sentiment":"neutral","sentiment_score":0.1551016941666603}],"sentiment":"neutral","sentiment_score":-0.3128079317510128,"num_words":20,"start":50.524998,"end":67.41}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yes. Hi. Good afternoon, Andy.\n\nChannel 1: Sorry. Who is this?\n\nChannel 0: Yeah. Andy, my name is Mary calling from Vigilance AI. I hope you're doing well. We are a cybersecurity company that runs on powered AI MDR platform, which investigate and responds to security events 24 by seven while having human in the loop. We're trying to get in touch with you, Andy, because our CTO would love to have a quick demo just to introduce about our company, who we are and what we do.\n\nAnd we're just hoping and checking if you do have an open schedule by next month. Looking at on the September 10, would you be available?\n\nChannel 1: No. Sorry. Could you please remove from any of your lists? I I don't authorize any more calls.\n\nChannel 0: I see. Alright then. If in that case, I'll make a note. Thank you for taking this\n\nChannel 1: Thank\n\nChannel 0: call.\n\nChannel 1: you. See you.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.021624855697155}],"sentiment":"neutral","sentiment_score":0.021624855697155,"channel":1,"num_words":1,"start":0.48,"end":0.98},{"sentences":[{"text":"Yes.","start":2.48,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.0914468839764595},{"text":"Hi.","start":2.8799999,"end":3.12,"sentiment":"neutral","sentiment_score":0.1752866506576538},{"text":"Good afternoon, Andy.","start":3.12,"end":4.5,"sentiment":"neutral","sentiment_score":0.3026750187079112}],"sentiment":"neutral","sentiment_score":0.23495171815156937,"channel":0,"num_words":5,"start":2.48,"end":4.5},{"sentences":[{"text":"Sorry.","start":6.48,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.09033318608999252},{"text":"Who is this?","start":6.8799996,"end":7.7,"sentiment":"neutral","sentiment_score":0.019492207715908687}],"sentiment":"neutral","sentiment_score":0.037202452309429646,"channel":1,"num_words":4,"start":6.48,"end":7.7},{"sentences":[{"text":"Yeah.","start":8.32,"end":8.82,"sentiment":"neutral","sentiment_score":0.13359861075878143},{"text":"Andy, my name is Mary calling from Vigilance AI.","start":9.12,"end":13.04,"sentiment":"neutral","sentiment_score":0.24007767107751635},{"text":"I hope you're doing well.","start":13.04,"end":14.5,"sentiment":"positive","sentiment_score":0.5775164842605591},{"text":"We are a cybersecurity company that runs on powered AI MDR platform, which investigate and responds to security events 24 by seven while having human in the loop.","start":15.985,"end":28.965,"sentiment":"neutral","sentiment_score":0.24386277794837952},{"text":"We're trying to get in touch with you, Andy, because our CTO would love to have a quick demo just to introduce about our company, who we are and what we do.","start":29.869999,"end":38.85,"sentiment":"positive","sentiment_score":0.37553473515436053}],"sentiment":"neutral","sentiment_score":0.3203619917233785,"channel":0,"num_words":75,"start":8.32,"end":38.85},{"sentences":[{"text":"And we're just hoping and checking if you do have an open schedule by next month.","start":39.309998,"end":44.645,"sentiment":"neutral","sentiment_score":0.20288345962762833},{"text":"Looking at on the September 10, would you be available?","start":44.645,"end":48.025,"sentiment":"neutral","sentiment_score":0.04919944517314434}],"sentiment":"neutral","sentiment_score":0.14377422329898065,"channel":0,"num_words":26,"start":39.309998,"end":48.025},{"sentences":[{"text":"No.","start":49.405,"end":49.725,"sentiment":"neutral","sentiment_score":-0.3031485676765442},{"text":"Sorry.","start":49.725,"end":50.225,"sentiment":"neutral","sentiment_score":-0.33117324113845825},{"text":"Could you please remove from any of your lists?","start":50.524998,"end":53.485,"sentiment":"negative","sentiment_score":-0.36493295100000167},{"text":"I I don't authorize any more calls.","start":53.485,"end":55.585,"sentiment":"negative","sentiment_score":-0.5530997514724731}],"sentiment":"negative","sentiment_score":-0.43280092378457385,"channel":1,"num_words":18,"start":49.405,"end":55.585},{"sentences":[{"text":"I see.","start":61.86,"end":62.600002,"sentiment":"neutral","sentiment_score":-0.14531666785478592},{"text":"Alright then.","start":62.74,"end":63.3,"sentiment":"neutral","sentiment_score":0.009700346738100052},{"text":"If in that case, I'll make a note.","start":63.3,"end":64.74,"sentiment":"neutral","sentiment_score":0.045228032395243645},{"text":"Thank you for taking this","start":64.74,"end":65.78,"sentiment":"positive","sentiment_score":0.4575942039489746}],"sentiment":"neutral","sentiment_score":0.1399154492160853,"channel":0,"num_words":17,"start":61.86,"end":65.78},{"sentences":[{"text":"Thank","start":65.63,"end":66.03,"sentiment":"positive","sentiment_score":0.367355614900589}],"sentiment":"positive","sentiment_score":0.367355614900589,"channel":1,"num_words":1,"start":65.63,"end":66.03},{"sentences":[{"text":"call.","start":65.78,"end":66.28,"sentiment":"positive","sentiment_score":0.41898640990257263}],"sentiment":"positive","sentiment_score":0.41898640990257263,"channel":0,"num_words":1,"start":65.78,"end":66.28},{"sentences":[{"text":"you.","start":66.03,"end":66.53,"sentiment":"neutral","sentiment_score":0.2223771810531616},{"text":"See you.","start":66.67,"end":67.41,"sentiment":"neutral","sentiment_score":0.1551016941666603}],"sentiment":"neutral","sentiment_score":0.17752685646216074,"channel":1,"num_words":3,"start":66.03,"end":67.41}]},"summary":{"result":"success","short":"A representative from cost security company, Carrefourance AI, calls Andy to offer a demo of their AI MDR platform and to get in touch with him. Andy is not available, so the representative asks for his availability for the following month, but Andy is not interested and asks to be removed from their list. The representative apologizes and makes a note of Andy's availability for the demo."},"intents":{"segments":[{"text":"And we're just hoping and checking if you do have an open schedule by next month.","start_word":85,"end_word":100,"intents":[{"intent":"Schedule call","confidence_score":0.07638244}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hi. Good afternoon, Andy. Sorry. Who is this? Yeah. Andy, my name is Mary calling from Vigilance AI.","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.17919573187828064},{"text":"I hope you're doing well.","start_word":20,"end_word":24,"sentiment":"positive","sentiment_score":0.5742907524108887},{"text":"We are a cybersecurity company that runs on powered AI MDR platform, which investigate and responds to security events 24 by seven while having human in the loop.","start_word":25,"end_word":52,"sentiment":"neutral","sentiment_score":0.24517406523227692},{"text":"We're trying to get in touch with you, Andy, because our CTO would love to have a quick demo just to introduce about our company, who we are and what we do.","start_word":53,"end_word":84,"sentiment":"positive","sentiment_score":0.3684143126010895},{"text":"And we're just hoping and checking if you do have an open schedule by next month. Looking at on the September 10, would you be available? No. Sorry.","start_word":85,"end_word":112,"sentiment":"neutral","sentiment_score":0.0961659699678421},{"text":"Could you please remove from any of your lists? I I don't authorize any more calls.","start_word":113,"end_word":128,"sentiment":"negative","sentiment_score":-0.4468421936035156},{"text":"I see. Alright then. If in that case, I'll make a note.","start_word":129,"end_word":140,"sentiment":"neutral","sentiment_score":0.012633414939045906},{"text":"Thank you for taking this Thank call.","start_word":141,"end_word":147,"sentiment":"positive","sentiment_score":0.4366624355316162},{"text":"you. See you.","start_word":148,"end_word":150,"sentiment":"neutral","sentiment_score":0.2014394253492355}],"average":{"sentiment":"neutral","sentiment_score":0.16088574917162235}}}}