{"metadata":{"transaction_key":"deprecated","request_id":"019fca4c-d50c-70b1-a15b-95b8cadae337","sha256":"37e9fcfa93e0d45a79671bc94f46e6877970c076c5410ee47c0ff143f49231ad","created":"2026-08-04T01:04:22.442Z","duration":96.911934,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":241,"output_tokens":62},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":264,"output_tokens":264},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":264,"output_tokens":18}},"results":{"channels":[{"alternatives":[{"transcript":"Yes, dear. Good morning. I'm looking for Tim Crossweller. Tim Tim Cottweller from IT. Mary from Vigilance AI. Yes. 04 oh, one moment. Just to make sure that I provide the right phone number for you. 693 65 151. Yes. Yeah. We trying to get in touch just to follow-up the email that we sent to him. We trying to present cybersecurity.","confidence":0.9980469,"words":[{"word":"yes","start":8.32,"end":8.639999,"confidence":0.9682617,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.17503289878368378},{"word":"dear","start":8.639999,"end":8.88,"confidence":0.99365234,"punctuated_word":"dear.","sentiment":"neutral","sentiment_score":0.18995383381843567},{"word":"good","start":8.88,"end":9.04,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.36354243755340576},{"word":"morning","start":9.04,"end":9.44,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.28059259057044983},{"word":"i'm","start":9.44,"end":9.599999,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.09141771495342256},{"word":"looking","start":9.599999,"end":9.92,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.06386931985616684},{"word":"for","start":9.92,"end":10.24,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06431982666254044},{"word":"tim","start":10.24,"end":10.74,"confidence":0.9248047,"punctuated_word":"Tim","sentiment":"neutral","sentiment_score":0.06187741458415985},{"word":"crossweller","start":10.8,"end":11.3,"confidence":0.76934814,"punctuated_word":"Crossweller.","sentiment":"neutral","sentiment_score":0.058678947389125824},{"word":"tim","start":15.955,"end":16.455,"confidence":0.6567383,"punctuated_word":"Tim","sentiment":"neutral","sentiment_score":0.008929017931222916},{"word":"tim","start":17.955,"end":18.455,"confidence":0.94384766,"punctuated_word":"Tim","sentiment":"neutral","sentiment_score":0.006725912913680077},{"word":"cottweller","start":18.515,"end":19.015,"confidence":0.7480469,"punctuated_word":"Cottweller","sentiment":"neutral","sentiment_score":-0.0038950368762016296},{"word":"from","start":19.395,"end":19.795,"confidence":0.9951172,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.0054662395268678665},{"word":"it","start":19.795,"end":20.295,"confidence":0.87939453,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.00851697102189064},{"word":"mary","start":28.769999,"end":29.269999,"confidence":0.5498047,"punctuated_word":"Mary","sentiment":"neutral","sentiment_score":0.04487667232751846},{"word":"from","start":31.25,"end":31.73,"confidence":0.9863281,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.05968421697616577},{"word":"vigilance","start":31.73,"end":32.23,"confidence":0.9152832,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.06969922035932541},{"word":"ai","start":32.53,"end":33.03,"confidence":0.8046875,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.101966492831707},{"word":"yes","start":38.61,"end":39.11,"confidence":0.7409668,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.026041969656944275},{"word":"04","start":40.69,"end":41.329998,"confidence":0.98950195,"punctuated_word":"04","sentiment":"neutral","sentiment_score":0.028520584106445312},{"word":"oh","start":44.665,"end":44.745,"confidence":0.96655273,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":0.050577130168676376},{"word":"one","start":44.745,"end":44.985,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.04295976459980011},{"word":"moment","start":44.985,"end":45.385,"confidence":0.84643555,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.0450277253985405},{"word":"just","start":45.385,"end":45.545,"confidence":1.0,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.03617938607931137},{"word":"to","start":45.545,"end":45.625,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03084522858262062},{"word":"make","start":45.625,"end":45.785,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.024842925369739532},{"word":"sure","start":45.785,"end":46.025,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.03893815726041794},{"word":"that","start":46.025,"end":46.185,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.044565558433532715},{"word":"i","start":46.185,"end":46.345,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04261593148112297},{"word":"provide","start":46.345,"end":46.745,"confidence":0.99121094,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.028574425727128983},{"word":"the","start":46.745,"end":46.905,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.037125106900930405},{"word":"right","start":46.905,"end":47.225,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.07259418815374374},{"word":"phone","start":47.225,"end":47.465,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.0037616565823554993},{"word":"number","start":47.465,"end":47.785,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.01848835311830044},{"word":"for","start":47.785,"end":47.945,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0331411138176918},{"word":"you","start":47.945,"end":48.445,"confidence":0.9909668,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.028506027534604073},{"word":"693","start":49.945,"end":51.165,"confidence":0.93847656,"punctuated_word":"693","sentiment":"neutral","sentiment_score":0.007601561490446329},{"word":"65","start":55.465,"end":56.285,"confidence":0.99902344,"punctuated_word":"65","sentiment":"neutral","sentiment_score":0.008388611488044262},{"word":"151","start":58.8,"end":60.019997,"confidence":0.9995117,"punctuated_word":"151.","sentiment":"neutral","sentiment_score":0.002774843480437994},{"word":"yes","start":66.32,"end":66.82,"confidence":0.9189453,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.056759063154459},{"word":"yeah","start":72.884995,"end":73.384995,"confidence":0.9863281,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.024009214714169506},{"word":"we","start":73.604996,"end":74.104996,"confidence":0.6611328,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.005359463393688202},{"word":"trying","start":74.16499,"end":74.645,"confidence":0.55810547,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.004534386098384857},{"word":"to","start":74.645,"end":74.884995,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0014232583343982697},{"word":"get","start":74.884995,"end":75.045,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.00954211875796318},{"word":"in","start":75.045,"end":75.204994,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.01886409148573875},{"word":"touch","start":75.204994,"end":75.524994,"confidence":1.0,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":0.001965753734111786},{"word":"just","start":75.524994,"end":75.765,"confidence":0.91845703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.009109638631343842},{"word":"to","start":75.765,"end":75.924995,"confidence":0.93115234,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02565569058060646},{"word":"follow-up","start":75.924995,"end":76.424995,"confidence":0.81119794,"punctuated_word":"follow-up","sentiment":"neutral","sentiment_score":-0.0023119747638702393},{"word":"the","start":77.045,"end":77.365,"confidence":0.9526367,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.016573511064052582},{"word":"email","start":77.365,"end":77.685,"confidence":0.99902344,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.018505655229091644},{"word":"that","start":77.685,"end":77.924995,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.014751642942428589},{"word":"we","start":77.924995,"end":78.085,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.016223814338445663},{"word":"sent","start":78.085,"end":78.325,"confidence":0.99316406,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.003392621874809265},{"word":"to","start":78.325,"end":78.485,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0017269030213356018},{"word":"him","start":78.485,"end":78.985,"confidence":0.9980469,"punctuated_word":"him.","sentiment":"neutral","sentiment_score":-0.008668521419167519},{"word":"we","start":79.845,"end":80.16499,"confidence":0.99902344,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.0009051971137523652},{"word":"trying","start":80.16499,"end":80.405,"confidence":0.6376953,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.0027934201061725616},{"word":"to","start":80.405,"end":80.564995,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.020722802728414536},{"word":"present","start":80.564995,"end":81.045,"confidence":0.97265625,"punctuated_word":"present","sentiment":"neutral","sentiment_score":0.010782156139612198},{"word":"cybersecurity","start":81.045,"end":81.545,"confidence":0.89331055,"punctuated_word":"cybersecurity.","sentiment":"neutral","sentiment_score":0.04950552433729172}],"paragraphs":{"transcript":"\nYes, dear. Good morning. I'm looking for Tim Crossweller. Tim Tim Cottweller from IT. Mary from Vigilance AI.\n\nYes. 04 oh, one moment. Just to make sure that I provide the right phone number for you. 693 65 151. Yes.\n\nYeah. We trying to get in touch just to follow-up the email that we sent to him. We trying to present cybersecurity.","paragraphs":[{"sentences":[{"text":"Yes, dear.","start":8.32,"end":8.88,"sentiment":"neutral","sentiment_score":0.18249336630105972},{"text":"Good morning.","start":8.88,"end":9.44,"sentiment":"neutral","sentiment_score":0.3220675140619278},{"text":"I'm looking for Tim Crossweller.","start":9.44,"end":11.3,"sentiment":"neutral","sentiment_score":0.0680326446890831},{"text":"Tim Tim Cottweller from IT.","start":15.955,"end":20.295,"sentiment":"neutral","sentiment_score":0.0051486209034919735},{"text":"Mary from Vigilance AI.","start":28.769999,"end":33.03,"sentiment":"neutral","sentiment_score":0.06905665062367916}],"sentiment":"neutral","sentiment_score":0.09173637173242039,"num_words":18,"start":8.32,"end":33.03},{"sentences":[{"text":"Yes.","start":38.61,"end":39.11,"sentiment":"neutral","sentiment_score":0.026041969656944275},{"text":"04 oh, one moment.","start":40.69,"end":45.385,"sentiment":"neutral","sentiment_score":0.041771301068365574},{"text":"Just to make sure that I provide the right phone number for you.","start":45.385,"end":48.445,"sentiment":"neutral","sentiment_score":0.03385985069550001},{"text":"693 65 151.","start":49.945,"end":60.019997,"sentiment":"neutral","sentiment_score":0.006255005486309528},{"text":"Yes.","start":66.32,"end":66.82,"sentiment":"neutral","sentiment_score":0.056759063154459}],"sentiment":"neutral","sentiment_score":0.032219514208422464,"num_words":22,"start":38.61,"end":66.82},{"sentences":[{"text":"Yeah.","start":72.884995,"end":73.384995,"sentiment":"neutral","sentiment_score":0.024009214714169506},{"text":"We trying to get in touch just to follow-up the email that we sent to him.","start":73.604996,"end":78.985,"sentiment":"neutral","sentiment_score":-0.00735413923393935},{"text":"We trying to present cybersecurity.","start":79.845,"end":81.545,"sentiment":"neutral","sentiment_score":0.01657974123954773}],"sentiment":"neutral","sentiment_score":-0.0004890139468691566,"num_words":22,"start":72.884995,"end":81.545}]}}]},{"alternatives":[{"transcript":"Thank you for calling Rename Consulting. I'm speaking. How may I help you? Who's who I'm looking to speak to? Stay anonymous at the moment. Can I arrange a callback for you? May I have your first and last name, business name, and phone number, please? Yes. Perfect. So Mary from Vigilant AI. And your number, please? Yes. Yes. Mhmm. Mhmm. So 0469365151? Perfect. And what was the reason for your call today? Were you looking to provide services? So how can I help you? Perfect. Perfect. Following up on email. Please leave this with me. We'll pass it, mister John. Have a good day. Bye. Have a good day. Thank you.","confidence":0.9921875,"words":[{"word":"thank","start":3.28,"end":3.52,"confidence":0.99609375,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5287410020828247},{"word":"you","start":3.52,"end":3.6799998,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4650366306304931},{"word":"for","start":3.6799998,"end":3.84,"confidence":0.9980469,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.49814409017562866},{"word":"calling","start":3.84,"end":4.16,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.45840927958488464},{"word":"rename","start":4.16,"end":4.48,"confidence":0.27062988,"punctuated_word":"Rename","sentiment":"positive","sentiment_score":0.46293362975120544},{"word":"consulting","start":4.48,"end":4.98,"confidence":0.66064453,"punctuated_word":"Consulting.","sentiment":"positive","sentiment_score":0.5311264991760254},{"word":"i'm","start":5.2799997,"end":5.52,"confidence":0.75390625,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.31433090567588806},{"word":"speaking","start":5.52,"end":6.0,"confidence":0.95166016,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.32783108949661255},{"word":"how","start":6.0,"end":6.16,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.24101346731185913},{"word":"may","start":6.16,"end":6.3999996,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.26548269391059875},{"word":"i","start":6.3999996,"end":6.48,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2504962682723999},{"word":"help","start":6.48,"end":6.98,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.2343731075525284},{"word":"you","start":12.559999,"end":12.88,"confidence":0.9995117,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.033901505172252655},{"word":"who's","start":12.88,"end":13.12,"confidence":0.5732422,"punctuated_word":"Who's","sentiment":"neutral","sentiment_score":-0.0069466810673475266},{"word":"who","start":13.12,"end":13.28,"confidence":0.6147461,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.012008806690573692},{"word":"i'm","start":13.28,"end":13.36,"confidence":0.7458496,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.00306718866340816},{"word":"looking","start":13.36,"end":13.679999,"confidence":0.99609375,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.002542454749345779},{"word":"to","start":13.679999,"end":13.759999,"confidence":0.9892578,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.006150921806693077},{"word":"speak","start":13.759999,"end":14.0,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.015847772359848022},{"word":"to","start":14.0,"end":14.325,"confidence":0.9970703,"punctuated_word":"to?","sentiment":"neutral","sentiment_score":0.022553807124495503},{"word":"stay","start":21.125,"end":21.445,"confidence":0.18225098,"punctuated_word":"Stay","sentiment":"neutral","sentiment_score":-0.017174486070871353},{"word":"anonymous","start":21.445,"end":21.925,"confidence":0.16003418,"punctuated_word":"anonymous","sentiment":"neutral","sentiment_score":-0.0017443597316741943},{"word":"at","start":21.925,"end":22.085,"confidence":0.8857422,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.013483993709087372},{"word":"the","start":22.085,"end":22.164999,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.010096553713083267},{"word":"moment","start":22.164999,"end":22.564999,"confidence":0.99609375,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.028730135411024097},{"word":"can","start":22.564999,"end":22.724998,"confidence":1.0,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.025832632556557655},{"word":"i","start":22.724998,"end":22.884998,"confidence":0.97509766,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04268550127744675},{"word":"arrange","start":22.884998,"end":23.125,"confidence":0.99902344,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.02319028228521347},{"word":"a","start":23.125,"end":23.205,"confidence":0.7871094,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.039510637521743774},{"word":"callback","start":23.205,"end":23.525,"confidence":0.984375,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.01784486696124077},{"word":"for","start":23.525,"end":23.685,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03815563395619392},{"word":"you","start":23.685,"end":23.925,"confidence":0.99853516,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.02210649475455284},{"word":"may","start":23.925,"end":24.165,"confidence":0.99902344,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.024395808577537537},{"word":"i","start":24.165,"end":24.244999,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02187357097864151},{"word":"have","start":24.244999,"end":24.404999,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.01819552108645439},{"word":"your","start":24.404999,"end":24.564999,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.016393624246120453},{"word":"first","start":24.564999,"end":24.805,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.01993943378329277},{"word":"and","start":24.805,"end":24.965,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.011948898434638975},{"word":"last","start":24.965,"end":25.205,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.01175233069807291},{"word":"name","start":25.205,"end":25.445,"confidence":0.98583984,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.020840458571910855},{"word":"business","start":25.445,"end":25.685,"confidence":0.9980469,"punctuated_word":"business","sentiment":"neutral","sentiment_score":0.012906402349472046},{"word":"name","start":25.685,"end":25.845,"confidence":0.9177246,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.02328529581427574},{"word":"and","start":25.845,"end":26.085,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.020523276180028915},{"word":"phone","start":26.085,"end":26.325,"confidence":0.9838867,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.0034704171121120453},{"word":"number","start":26.325,"end":26.645,"confidence":0.99902344,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.014962983317673206},{"word":"please","start":26.645,"end":26.97,"confidence":0.98657227,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.023048732429742813},{"word":"yes","start":31.05,"end":31.55,"confidence":0.7578125,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.052307434380054474},{"word":"perfect","start":34.489998,"end":34.989998,"confidence":0.9682617,"punctuated_word":"Perfect.","sentiment":"neutral","sentiment_score":0.2943475842475891},{"word":"so","start":35.21,"end":35.53,"confidence":0.9658203,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.15288814902305603},{"word":"mary","start":35.53,"end":35.77,"confidence":0.6582031,"punctuated_word":"Mary","sentiment":"neutral","sentiment_score":0.1582728922367096},{"word":"from","start":35.77,"end":36.01,"confidence":0.9921875,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1519697606563568},{"word":"vigilant","start":36.01,"end":36.51,"confidence":0.65966797,"punctuated_word":"Vigilant","sentiment":"neutral","sentiment_score":0.1619257926940918},{"word":"ai","start":36.73,"end":37.23,"confidence":0.84643555,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.1065925806760788},{"word":"and","start":37.37,"end":37.61,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0641896054148674},{"word":"your","start":37.61,"end":37.77,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04026149958372116},{"word":"number","start":37.77,"end":38.09,"confidence":0.9980469,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.042739637196063995},{"word":"please","start":38.09,"end":38.59,"confidence":0.98657227,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.06374236941337585},{"word":"yes","start":42.489998,"end":42.945,"confidence":0.97998047,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.037981629371643066},{"word":"yes","start":52.545,"end":53.045,"confidence":0.9428711,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.013296421617269516},{"word":"mhmm","start":57.105,"end":57.6,"confidence":0.97473145,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.007002240978181362},{"word":"mhmm","start":60.559998,"end":61.059998,"confidence":0.99902344,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.006969991605728865},{"word":"so","start":61.28,"end":61.6,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.003450235351920128},{"word":"0469365151","start":61.6,"end":65.14,"confidence":0.9815918,"punctuated_word":"0469365151?","sentiment":"neutral","sentiment_score":0.009412255138158798},{"word":"perfect","start":67.44,"end":67.84,"confidence":0.9980469,"punctuated_word":"Perfect.","sentiment":"neutral","sentiment_score":0.23435533046722412},{"word":"and","start":67.84,"end":68.0,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.10467737913131714},{"word":"what","start":68.0,"end":68.159996,"confidence":0.9902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.07269789278507233},{"word":"was","start":68.159996,"end":68.32,"confidence":0.93115234,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.0884777158498764},{"word":"the","start":68.32,"end":68.479996,"confidence":0.9863281,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09074313193559648},{"word":"reason","start":68.479996,"end":68.72,"confidence":0.99902344,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.09117259085178377},{"word":"for","start":68.72,"end":68.88,"confidence":0.9741211,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.08077292889356613},{"word":"your","start":68.88,"end":69.04,"confidence":0.93603516,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05895034223794937},{"word":"call","start":69.04,"end":69.2,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.0521521270275116},{"word":"today","start":69.2,"end":69.44,"confidence":0.99365234,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.0498524084687233},{"word":"were","start":69.44,"end":69.6,"confidence":0.69384766,"punctuated_word":"Were","sentiment":"neutral","sentiment_score":0.006847996264696121},{"word":"you","start":69.6,"end":69.68,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.018577750772237778},{"word":"looking","start":69.68,"end":69.92,"confidence":0.60791016,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.01738329418003559},{"word":"to","start":69.92,"end":70.0,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.028675144538283348},{"word":"provide","start":70.0,"end":70.399994,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.019577650353312492},{"word":"services","start":70.399994,"end":70.88,"confidence":0.89208984,"punctuated_word":"services?","sentiment":"neutral","sentiment_score":0.03218807280063629},{"word":"so","start":70.88,"end":71.04,"confidence":0.6015625,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.07631944864988327},{"word":"how","start":71.04,"end":71.2,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.10200662910938264},{"word":"can","start":71.2,"end":71.36,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.10952746868133544},{"word":"i","start":71.36,"end":71.52,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10456183552742004},{"word":"help","start":71.52,"end":71.68,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.06223437935113907},{"word":"you","start":71.68,"end":72.045,"confidence":0.9995117,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.05989520251750946},{"word":"perfect","start":80.604996,"end":81.104996,"confidence":0.9875488,"punctuated_word":"Perfect.","sentiment":"neutral","sentiment_score":0.0654703751206398},{"word":"perfect","start":83.325,"end":83.805,"confidence":0.9135742,"punctuated_word":"Perfect.","sentiment":"neutral","sentiment_score":0.3243163228034973},{"word":"following","start":83.805,"end":84.125,"confidence":0.82666016,"punctuated_word":"Following","sentiment":"neutral","sentiment_score":0.19989098608493805},{"word":"up","start":84.125,"end":84.365,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.17104168236255646},{"word":"on","start":84.365,"end":84.604996,"confidence":0.6245117,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.194175586104393},{"word":"email","start":84.604996,"end":85.104996,"confidence":0.9602051,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.3201359212398529},{"word":"please","start":85.37,"end":85.69,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.21342793107032776},{"word":"leave","start":85.69,"end":85.770004,"confidence":0.9589844,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.2251141369342804},{"word":"this","start":85.770004,"end":86.01,"confidence":0.9863281,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.22349350154399872},{"word":"with","start":86.01,"end":86.17,"confidence":0.56347656,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.20175579190254211},{"word":"me","start":86.17,"end":86.33,"confidence":0.8791504,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":0.27101659774780273},{"word":"we'll","start":86.33,"end":86.57,"confidence":0.83813477,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":0.24898521602153775},{"word":"pass","start":86.57,"end":86.73,"confidence":0.9921875,"punctuated_word":"pass","sentiment":"positive","sentiment_score":0.4237373471260071},{"word":"it","start":86.73,"end":86.81,"confidence":0.3482666,"punctuated_word":"it,","sentiment":"positive","sentiment_score":0.35973143577575684},{"word":"mister","start":86.81,"end":87.13,"confidence":0.9536133,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.28819483518600464},{"word":"john","start":87.13,"end":87.45,"confidence":0.74316406,"punctuated_word":"John.","sentiment":"neutral","sentiment_score":0.2363591492176056},{"word":"have","start":87.45,"end":87.61,"confidence":0.9892578,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.4475362300872803},{"word":"a","start":87.61,"end":87.69,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.4922112822532654},{"word":"good","start":87.69,"end":87.85,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.4410567581653595},{"word":"day","start":87.85,"end":88.35,"confidence":0.9880371,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.41367948055267334},{"word":"bye","start":91.21,"end":91.37,"confidence":0.76171875,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.3299763798713684},{"word":"have","start":91.37,"end":91.53,"confidence":0.9580078,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.45877498388290405},{"word":"a","start":91.53,"end":91.61,"confidence":0.9921875,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5261557102203369},{"word":"good","start":91.61,"end":91.770004,"confidence":0.49194336,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.44926267862319946},{"word":"day","start":91.770004,"end":91.85,"confidence":0.9277344,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.43912273645401},{"word":"thank","start":91.85,"end":92.01,"confidence":0.9838867,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5130172967910767},{"word":"you","start":92.01,"end":92.51,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.31255024671554565}],"paragraphs":{"transcript":"\nThank you for calling Rename Consulting. I'm speaking. How may I help you? Who's who I'm looking to speak to? Stay anonymous at the moment.\n\nCan I arrange a callback for you? May I have your first and last name, business name, and phone number, please? Yes. Perfect. So Mary from Vigilant AI.\n\nAnd your number, please? Yes. Yes. Mhmm. Mhmm.\n\nSo 0469365151? Perfect. And what was the reason for your call today? Were you looking to provide services? So how can I help you?\n\nPerfect. Perfect. Following up on email. Please leave this with me. We'll pass it, mister John.\n\nHave a good day. Bye. Have a good day. Thank you.","paragraphs":[{"sentences":[{"text":"Thank you for calling Rename Consulting.","start":3.28,"end":4.98,"sentiment":"positive","sentiment_score":0.4907318552335103},{"text":"I'm speaking.","start":5.2799997,"end":6.0,"sentiment":"neutral","sentiment_score":0.3210809975862503},{"text":"How may I help you?","start":6.0,"end":12.88,"sentiment":"neutral","sentiment_score":0.20505340844392778},{"text":"Who's who I'm looking to speak to?","start":12.88,"end":14.325,"sentiment":"neutral","sentiment_score":0.003581754231293286},{"text":"Stay anonymous at the moment.","start":21.125,"end":22.564999,"sentiment":"neutral","sentiment_score":0.001284769922494889}],"sentiment":"neutral","sentiment_score":0.18573265192098914,"num_words":25,"start":3.28,"end":22.564999},{"sentences":[{"text":"Can I arrange a callback for you?","start":22.564999,"end":23.925,"sentiment":"neutral","sentiment_score":0.029903721330421313},{"text":"May I have your first and last name, business name, and phone number, please?","start":23.925,"end":26.97,"sentiment":"neutral","sentiment_score":0.017395482398569584},{"text":"Yes.","start":31.05,"end":31.55,"sentiment":"neutral","sentiment_score":0.052307434380054474},{"text":"Perfect.","start":34.489998,"end":34.989998,"sentiment":"neutral","sentiment_score":0.2943475842475891},{"text":"So Mary from Vigilant AI.","start":35.21,"end":37.23,"sentiment":"neutral","sentiment_score":0.1463298350572586}],"sentiment":"neutral","sentiment_score":0.054684535600245,"num_words":28,"start":22.564999,"end":37.23},{"sentences":[{"text":"And your number, please?","start":37.37,"end":38.59,"sentiment":"neutral","sentiment_score":0.0527332779020071},{"text":"Yes.","start":42.489998,"end":42.945,"sentiment":"neutral","sentiment_score":0.037981629371643066},{"text":"Yes.","start":52.545,"end":53.045,"sentiment":"neutral","sentiment_score":0.013296421617269516},{"text":"Mhmm.","start":57.105,"end":57.6,"sentiment":"neutral","sentiment_score":0.007002240978181362},{"text":"Mhmm.","start":60.559998,"end":61.059998,"sentiment":"neutral","sentiment_score":0.006969991605728865}],"sentiment":"neutral","sentiment_score":0.0345229243976064,"num_words":8,"start":37.37,"end":61.059998},{"sentences":[{"text":"So 0469365151?","start":61.28,"end":65.14,"sentiment":"neutral","sentiment_score":0.006431245245039463},{"text":"Perfect.","start":67.44,"end":67.84,"sentiment":"neutral","sentiment_score":0.23435533046722412},{"text":"And what was the reason for your call today?","start":67.84,"end":69.44,"sentiment":"neutral","sentiment_score":0.07661072413126628},{"text":"Were you looking to provide services?","start":69.44,"end":70.88,"sentiment":"neutral","sentiment_score":0.020541651484866936},{"text":"So how can I help you?","start":70.88,"end":72.045,"sentiment":"neutral","sentiment_score":0.08575749397277832}],"sentiment":"neutral","sentiment_score":0.0656045504535238,"num_words":24,"start":61.28,"end":72.045},{"sentences":[{"text":"Perfect.","start":80.604996,"end":81.104996,"sentiment":"neutral","sentiment_score":0.0654703751206398},{"text":"Perfect.","start":83.325,"end":83.805,"sentiment":"neutral","sentiment_score":0.3243163228034973},{"text":"Following up on email.","start":83.805,"end":85.104996,"sentiment":"neutral","sentiment_score":0.2213110439479351},{"text":"Please leave this with me.","start":85.37,"end":86.33,"sentiment":"neutral","sentiment_score":0.22696159183979034},{"text":"We'll pass it, mister John.","start":86.33,"end":87.45,"sentiment":"neutral","sentiment_score":0.31140159666538236}],"sentiment":"neutral","sentiment_score":0.24792792601510882,"num_words":16,"start":80.604996,"end":87.45},{"sentences":[{"text":"Have a good day.","start":87.45,"end":88.35,"sentiment":"positive","sentiment_score":0.4486209377646446},{"text":"Bye.","start":91.21,"end":91.37,"sentiment":"neutral","sentiment_score":0.3299763798713684},{"text":"Have a good day.","start":91.37,"end":91.85,"sentiment":"positive","sentiment_score":0.4683290272951126},{"text":"Thank you.","start":91.85,"end":92.51,"sentiment":"positive","sentiment_score":0.41278377175331116}],"sentiment":"positive","sentiment_score":0.4384857985106381,"num_words":11,"start":87.45,"end":92.51}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Rename Consulting. I'm speaking. How may I help\n\nChannel 0: Yes, dear. Good morning. I'm looking for Tim Crossweller.\n\nChannel 1: you? Who's who I'm looking to speak to?\n\nChannel 0: Tim Tim Cottweller from IT.\n\nChannel 1: Stay anonymous at the moment. Can I arrange a callback for you? May I have your first and last name, business name, and phone number, please?\n\nChannel 0: Mary\n\nChannel 1: Yes.\n\nChannel 0: from Vigilance AI.\n\nChannel 1: Perfect. So Mary from Vigilant AI. And your number, please?\n\nChannel 0: Yes. 04\n\nChannel 1: Yes.\n\nChannel 0: oh, one moment. Just to make sure that I provide the right phone number for you. 693\n\nChannel 1: Yes.\n\nChannel 0: 65\n\nChannel 1: Mhmm.\n\nChannel 0: 151.\n\nChannel 1: Mhmm. So 0469365151?\n\nChannel 0: Yes.\n\nChannel 1: Perfect. And what was the reason for your call today? Were you looking to provide services? So how can I help you?\n\nChannel 0: Yeah. We trying to get in touch just to follow-up the email that we sent to him. We trying to present\n\nChannel 1: Perfect.\n\nChannel 0: cybersecurity.\n\nChannel 1: Perfect. Following up on email. Please leave this with me. We'll pass it, mister John. Have a good day.\n\nBye. Have a good day. Thank you.","paragraphs":[{"sentences":[{"text":"Thank you for calling Rename Consulting.","start":3.28,"end":4.98,"sentiment":"positive","sentiment_score":0.4907318552335103},{"text":"I'm speaking.","start":5.2799997,"end":6.0,"sentiment":"neutral","sentiment_score":0.3210809975862503},{"text":"How may I help","start":6.0,"end":6.98,"sentiment":"neutral","sentiment_score":0.24784138426184654}],"sentiment":"positive","sentiment_score":0.3814932219684124,"channel":1,"num_words":12,"start":3.28,"end":6.98},{"sentences":[{"text":"Yes, dear.","start":8.32,"end":8.88,"sentiment":"neutral","sentiment_score":0.18249336630105972},{"text":"Good morning.","start":8.88,"end":9.44,"sentiment":"neutral","sentiment_score":0.3220675140619278},{"text":"I'm looking for Tim Crossweller.","start":9.44,"end":11.3,"sentiment":"neutral","sentiment_score":0.0680326446890831}],"sentiment":"neutral","sentiment_score":0.14992055379682118,"channel":0,"num_words":9,"start":8.32,"end":11.3},{"sentences":[{"text":"you?","start":12.559999,"end":12.88,"sentiment":"neutral","sentiment_score":0.033901505172252655},{"text":"Who's who I'm looking to speak to?","start":12.88,"end":14.325,"sentiment":"neutral","sentiment_score":0.003581754231293286}],"sentiment":"neutral","sentiment_score":0.007371723098913208,"channel":1,"num_words":8,"start":12.559999,"end":14.325},{"sentences":[{"text":"Tim Tim Cottweller from IT.","start":15.955,"end":20.295,"sentiment":"neutral","sentiment_score":0.0051486209034919735}],"sentiment":"neutral","sentiment_score":0.0051486209034919735,"channel":0,"num_words":5,"start":15.955,"end":20.295},{"sentences":[{"text":"Stay anonymous at the moment.","start":21.125,"end":22.564999,"sentiment":"neutral","sentiment_score":0.001284769922494889},{"text":"Can I arrange a callback for you?","start":22.564999,"end":23.925,"sentiment":"neutral","sentiment_score":0.029903721330421313},{"text":"May I have your first and last name, business name, and phone number, please?","start":23.925,"end":26.97,"sentiment":"neutral","sentiment_score":0.017395482398569584}],"sentiment":"neutral","sentiment_score":0.017664871250207607,"channel":1,"num_words":26,"start":21.125,"end":26.97},{"sentences":[{"text":"Mary","start":28.769999,"end":29.269999,"sentiment":"neutral","sentiment_score":0.04487667232751846}],"sentiment":"neutral","sentiment_score":0.04487667232751846,"channel":0,"num_words":1,"start":28.769999,"end":29.269999},{"sentences":[{"text":"Yes.","start":31.05,"end":31.55,"sentiment":"neutral","sentiment_score":0.052307434380054474}],"sentiment":"neutral","sentiment_score":0.052307434380054474,"channel":1,"num_words":1,"start":31.05,"end":31.55},{"sentences":[{"text":"from Vigilance AI.","start":31.25,"end":33.03,"sentiment":"neutral","sentiment_score":0.07711664338906606}],"sentiment":"neutral","sentiment_score":0.07711664338906606,"channel":0,"num_words":3,"start":31.25,"end":33.03},{"sentences":[{"text":"Perfect.","start":34.489998,"end":34.989998,"sentiment":"neutral","sentiment_score":0.2943475842475891},{"text":"So Mary from Vigilant AI.","start":35.21,"end":37.23,"sentiment":"neutral","sentiment_score":0.1463298350572586},{"text":"And your number, please?","start":37.37,"end":38.59,"sentiment":"neutral","sentiment_score":0.0527332779020071}],"sentiment":"neutral","sentiment_score":0.12369298711419105,"channel":1,"num_words":10,"start":34.489998,"end":38.59},{"sentences":[{"text":"Yes.","start":38.61,"end":39.11,"sentiment":"neutral","sentiment_score":0.026041969656944275},{"text":"04","start":40.69,"end":41.329998,"sentiment":"neutral","sentiment_score":0.028520584106445312}],"sentiment":"neutral","sentiment_score":0.027281276881694794,"channel":0,"num_words":2,"start":38.61,"end":41.329998},{"sentences":[{"text":"Yes.","start":42.489998,"end":42.945,"sentiment":"neutral","sentiment_score":0.037981629371643066}],"sentiment":"neutral","sentiment_score":0.037981629371643066,"channel":1,"num_words":1,"start":42.489998,"end":42.945},{"sentences":[{"text":"oh, one moment.","start":44.665,"end":45.385,"sentiment":"neutral","sentiment_score":0.046188206722339},{"text":"Just to make sure that I provide the right phone number for you.","start":45.385,"end":48.445,"sentiment":"neutral","sentiment_score":0.03385985069550001},{"text":"693","start":49.945,"end":51.165,"sentiment":"neutral","sentiment_score":0.007601561490446329}],"sentiment":"neutral","sentiment_score":0.03449083768817432,"channel":0,"num_words":17,"start":44.665,"end":51.165},{"sentences":[{"text":"Yes.","start":52.545,"end":53.045,"sentiment":"neutral","sentiment_score":0.013296421617269516}],"sentiment":"neutral","sentiment_score":0.013296421617269516,"channel":1,"num_words":1,"start":52.545,"end":53.045},{"sentences":[{"text":"65","start":55.465,"end":56.285,"sentiment":"neutral","sentiment_score":0.008388611488044262}],"sentiment":"neutral","sentiment_score":0.008388611488044262,"channel":0,"num_words":1,"start":55.465,"end":56.285},{"sentences":[{"text":"Mhmm.","start":57.105,"end":57.6,"sentiment":"neutral","sentiment_score":0.007002240978181362}],"sentiment":"neutral","sentiment_score":0.007002240978181362,"channel":1,"num_words":1,"start":57.105,"end":57.6},{"sentences":[{"text":"151.","start":58.8,"end":60.019997,"sentiment":"neutral","sentiment_score":0.002774843480437994}],"sentiment":"neutral","sentiment_score":0.002774843480437994,"channel":0,"num_words":1,"start":58.8,"end":60.019997},{"sentences":[{"text":"Mhmm.","start":60.559998,"end":61.059998,"sentiment":"neutral","sentiment_score":0.006969991605728865},{"text":"So 0469365151?","start":61.28,"end":65.14,"sentiment":"neutral","sentiment_score":0.006431245245039463}],"sentiment":"neutral","sentiment_score":0.006610827365269263,"channel":1,"num_words":3,"start":60.559998,"end":65.14},{"sentences":[{"text":"Yes.","start":66.32,"end":66.82,"sentiment":"neutral","sentiment_score":0.056759063154459}],"sentiment":"neutral","sentiment_score":0.056759063154459,"channel":0,"num_words":1,"start":66.32,"end":66.82},{"sentences":[{"text":"Perfect.","start":67.44,"end":67.84,"sentiment":"neutral","sentiment_score":0.23435533046722412},{"text":"And what was the reason for your call today?","start":67.84,"end":69.44,"sentiment":"neutral","sentiment_score":0.07661072413126628},{"text":"Were you looking to provide services?","start":69.44,"end":70.88,"sentiment":"neutral","sentiment_score":0.020541651484866936},{"text":"So how can I help you?","start":70.88,"end":72.045,"sentiment":"neutral","sentiment_score":0.08575749397277832}],"sentiment":"neutral","sentiment_score":0.07098394183611328,"channel":1,"num_words":22,"start":67.44,"end":72.045},{"sentences":[{"text":"Yeah.","start":72.884995,"end":73.384995,"sentiment":"neutral","sentiment_score":0.024009214714169506},{"text":"We trying to get in touch just to follow-up the email that we sent to him.","start":73.604996,"end":78.985,"sentiment":"neutral","sentiment_score":-0.00735413923393935},{"text":"We trying to present","start":79.845,"end":81.045,"sentiment":"neutral","sentiment_score":0.008348295465111732}],"sentiment":"neutral","sentiment_score":-0.0028697062461149124,"channel":0,"num_words":21,"start":72.884995,"end":81.045},{"sentences":[{"text":"Perfect.","start":80.604996,"end":81.104996,"sentiment":"neutral","sentiment_score":0.0654703751206398}],"sentiment":"neutral","sentiment_score":0.0654703751206398,"channel":1,"num_words":1,"start":80.604996,"end":81.104996},{"sentences":[{"text":"cybersecurity.","start":81.045,"end":81.545,"sentiment":"neutral","sentiment_score":0.04950552433729172}],"sentiment":"neutral","sentiment_score":0.04950552433729172,"channel":0,"num_words":1,"start":81.045,"end":81.545},{"sentences":[{"text":"Perfect.","start":83.325,"end":83.805,"sentiment":"neutral","sentiment_score":0.3243163228034973},{"text":"Following up on email.","start":83.805,"end":85.104996,"sentiment":"neutral","sentiment_score":0.2213110439479351},{"text":"Please leave this with me.","start":85.37,"end":86.33,"sentiment":"neutral","sentiment_score":0.22696159183979034},{"text":"We'll pass it, mister John.","start":86.33,"end":87.45,"sentiment":"neutral","sentiment_score":0.31140159666538236},{"text":"Have a good day.","start":87.45,"end":88.35,"sentiment":"positive","sentiment_score":0.4486209377646446}],"sentiment":"neutral","sentiment_score":0.2997821153778779,"channel":1,"num_words":19,"start":83.325,"end":88.35},{"sentences":[{"text":"Bye.","start":91.21,"end":91.37,"sentiment":"neutral","sentiment_score":0.3299763798713684},{"text":"Have a good day.","start":91.37,"end":91.85,"sentiment":"positive","sentiment_score":0.4683290272951126},{"text":"Thank you.","start":91.85,"end":92.51,"sentiment":"positive","sentiment_score":0.41278377175331116}],"sentiment":"positive","sentiment_score":0.4326942903654916,"channel":1,"num_words":7,"start":91.21,"end":92.51}]},"summary":{"result":"success","short":"A customer calls Rwest Consulting looking for Tim Crossweller, but is directed to Mary fromatuzance AI instead. The customer provides their name and contact information and explains they are following up on an email sent to Tim. The representative takes note of the information and promises to pass it on to Tim."},"intents":{"segments":[{"text":"Can I arrange a callback for you? May I have your first and last name, business name, and phone number, please? Mary Yes.","start_word":39,"end_word":61,"intents":[{"intent":"Provide callback information","confidence_score":0.021257576}]},{"text":"May I have your first and last name, business name, and phone number, please? Mary Yes.","start_word":46,"end_word":61,"intents":[{"intent":"Provide contact details","confidence_score":0.0071484456}]},{"text":"Were you looking to provide services? So how can I help you?","start_word":113,"end_word":124,"intents":[{"intent":"Provide service","confidence_score":0.13152309}]},{"text":"We trying to get in touch just to follow-up the email that we sent to him. We trying to present Perfect. cybersecurity. Perfect.","start_word":126,"end_word":148,"intents":[{"intent":"Follow up on email","confidence_score":0.5480031}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Rename Consulting.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.4923064112663269},{"text":"I'm speaking. How may I help Yes, dear. Good morning. I'm looking for Tim Crossweller. you? Who's who I'm looking to speak to? Tim Tim Cottweller from IT. Stay anonymous at the moment. Can I arrange a callback for you? May I have your first and last name, business name, and phone number, please? Mary Yes. from Vigilance AI. Perfect. So Mary from Vigilant AI. And your number, please? Yes. 04 Yes. oh, one moment. Just to make sure that I provide the right phone number for you. 693 Yes. 65 Mhmm. 151. Mhmm. So 0469365151? Yes. Perfect. And what was the reason for your call today? Were you looking to provide services? So how can I help you? Yeah. We trying to get in touch just to follow-up the email that we sent to him. We trying to present Perfect. cybersecurity. Perfect. Following up on email. Please leave this with me. We'll pass it, mister John.","start_word":6,"end_word":162,"sentiment":"neutral","sentiment_score":0.0754670575261116},{"text":"Have a good day.","start_word":163,"end_word":166,"sentiment":"positive","sentiment_score":0.45006245374679565},{"text":"Bye.","start_word":167,"end_word":167,"sentiment":"neutral","sentiment_score":0.3299763798713684},{"text":"Have a good day. Thank you.","start_word":168,"end_word":173,"sentiment":"positive","sentiment_score":0.4764534533023834}],"average":{"sentiment":"neutral","sentiment_score":0.11317422895720512}}}}