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Airtel tech support. Airtel tech support. What do you mean? You're just pulling us.\n\nI wanna be one of our one of our colleagues. What was your name? I I'm not sure. Okay. So what what seems to be the problem?\n\nIs there anything I can help with? 1800 will work from nine nine till six, and then there's a tech support number after 06:00. But what day was it? What day? When?\n\nAnd yesterday, you would have had to call on 0403 number. Do all that information has been sent out to you during the transition when we've upgraded our IP transit. Okay. Yes. We're gonna we're working on that.\n\nWe'll have all that sorted between now and the time the services come back on. A VPN? Well, that's that's we don't use VPNs. I don't know. I'm gonna have to okay.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.79999995,"end":1.54,"sentiment":"positive","sentiment_score":0.35206417739391327},{"text":"Airtel tech support.","start":1.68,"end":2.74,"sentiment":"neutral","sentiment_score":0.17627571523189545},{"text":"Airtel tech support.","start":4.72,"end":5.94,"sentiment":"neutral","sentiment_score":0.06677671770254771},{"text":"What do you mean?","start":9.76,"end":10.32,"sentiment":"neutral","sentiment_score":-0.023363793268799782},{"text":"You're just pulling us.","start":10.32,"end":11.54,"sentiment":"neutral","sentiment_score":-0.13585468009114265}],"sentiment":"neutral","sentiment_score":0.04977573500946164,"num_words":16,"start":0.79999995,"end":11.54},{"sentences":[{"text":"I wanna be one of our one of our colleagues.","start":13.995,"end":17.035,"sentiment":"neutral","sentiment_score":-0.024962137453258038},{"text":"What was your name?","start":17.035,"end":18.735,"sentiment":"neutral","sentiment_score":-0.03693130100145936},{"text":"I I'm not sure.","start":25.195,"end":26.415,"sentiment":"negative","sentiment_score":-0.43233904987573624},{"text":"Okay.","start":27.560001,"end":27.800001,"sentiment":"neutral","sentiment_score":-0.1479458212852478},{"text":"So what what seems to be the problem?","start":27.800001,"end":29.64,"sentiment":"neutral","sentiment_score":-0.1641411278396845}],"sentiment":"neutral","sentiment_score":-0.1328806526682995,"num_words":27,"start":13.995,"end":29.64},{"sentences":[{"text":"Is there anything I can help with?","start":29.64,"end":31.18,"sentiment":"neutral","sentiment_score":-0.049243007387433736},{"text":"1800 will work from nine nine till six, and then there's a tech support number after 06:00.","start":52.475,"end":58.48,"sentiment":"neutral","sentiment_score":-0.20482673802796533},{"text":"But what day was it?","start":61.34,"end":62.46,"sentiment":"neutral","sentiment_score":-0.1433315932750702},{"text":"What day?","start":62.46,"end":62.940002,"sentiment":"neutral","sentiment_score":-0.10130566731095314},{"text":"When?","start":62.940002,"end":63.440002,"sentiment":"neutral","sentiment_score":-0.095063716173172}],"sentiment":"neutral","sentiment_score":-0.15128401922993362,"num_words":32,"start":29.64,"end":63.440002},{"sentences":[{"text":"And yesterday, you would have had to call on 0403 number.","start":64.380005,"end":67.42,"sentiment":"neutral","sentiment_score":-0.1792498447678306},{"text":"Do all that information has been sent out to you during the transition when we've upgraded our IP transit.","start":67.42,"end":80.345,"sentiment":"neutral","sentiment_score":-0.08946400819542377},{"text":"Okay.","start":92.4,"end":92.9,"sentiment":"neutral","sentiment_score":-0.11715233325958252},{"text":"Yes.","start":93.68,"end":94.0,"sentiment":"neutral","sentiment_score":0.07722160220146179},{"text":"We're gonna we're working on that.","start":94.0,"end":95.36,"sentiment":"neutral","sentiment_score":0.10197274759411812}],"sentiment":"neutral","sentiment_score":-0.08156996562243685,"num_words":38,"start":64.380005,"end":95.36},{"sentences":[{"text":"We'll have all that sorted between now and the time the services come back on.","start":95.36,"end":99.895,"sentiment":"neutral","sentiment_score":0.08155360023180644},{"text":"A VPN?","start":132.705,"end":133.445,"sentiment":"neutral","sentiment_score":-0.062390297651290894},{"text":"Well, that's that's we don't use VPNs.","start":135.905,"end":137.925,"sentiment":"neutral","sentiment_score":-0.2068080918065139},{"text":"I don't know.","start":142.25,"end":143.23,"sentiment":"neutral","sentiment_score":-0.27707356214523315},{"text":"I'm gonna have to okay.","start":144.01,"end":151.29,"sentiment":"neutral","sentiment_score":-0.149685138463974}],"sentiment":"neutral","sentiment_score":-0.06027436291333288,"num_words":32,"start":95.36,"end":151.29},{"sentences":[{"text":"Thank you.","start":151.29,"end":152.03,"sentiment":"positive","sentiment_score":0.3433689996600151}],"sentiment":"positive","sentiment_score":0.3433689996600151,"num_words":2,"start":151.29,"end":152.03}]}}]},{"alternatives":[{"transcript":"Who is that? Yeah. Hi. How can I help you? Well, someone called me. Yeah. Probably because I sent in a a a a a rather harsh message to you guys yesterday. Mate, you you guys didn't upgrade on Saturday night. Yesterday morning, I couldn't connect to any of my streaming service. Right? I I contacted Airtel. First of all, the 1800 doesn't work. It says twenty four hour support. You call the number, it says this number is it's unavailable. Mate, I called in the middle of the day after trying to fault find this thing all day. Yesterday. When? What transition? Don't worry about it, mate. Don't worry about it. You guys are the worst freaking ISP I've ever had to deal with. And now and now I don't have any streaming until Wednesday or Thursday. Am I gonna get any compensation for that? You know, I I'm I'm I'm a I'm an IT engineer. I found the problem yesterday myself, and I sent an email through to you guys. I am still waiting for a response. They told me to go and contact my streaming suppliers. I spent time on the phone with with with Stan all day. They could not find a problem. Before I called Stan, I found out that there was some VPN connection connecting me to the state somewhere. Yes. Exactly. Well, neither do I. Either how did it happen. Well, that's the problem. None of you guys know what you're doing. Anyway, don't worry about it. 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Airtel tech support.\n\nChannel 1: Who is that?\n\nChannel 0: Airtel tech support.\n\nChannel 1: Yeah. Hi. How can I help you?\n\nChannel 0: What do you mean? You're just pulling us.\n\nChannel 1: Well, someone called me.\n\nChannel 0: I wanna be one of our one of our colleagues. What was your\n\nChannel 1: Yeah.\n\nChannel 0: name?\n\nChannel 1: Probably because I sent in a a a a a rather harsh message to you guys yesterday.\n\nChannel 0: I I'm not sure. Okay. So what what seems to be the problem? Is there anything I can help\n\nChannel 1: Mate,\n\nChannel 0: with?\n\nChannel 1: you you guys didn't upgrade on Saturday night. Yesterday morning, I couldn't connect to any of my streaming service. Right? I I contacted Airtel. First of all, the 1800 doesn't work.\n\nIt says twenty four hour support. 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VPN?","start":132.705,"end":133.445,"sentiment":"neutral","sentiment_score":-0.062390297651290894}],"sentiment":"neutral","sentiment_score":-0.062390297651290894,"channel":0,"num_words":2,"start":132.705,"end":133.445},{"sentences":[{"text":"Yes.","start":134.575,"end":135.075,"sentiment":"neutral","sentiment_score":-0.03428567573428154}],"sentiment":"neutral","sentiment_score":-0.03428567573428154,"channel":1,"num_words":1,"start":134.575,"end":135.075},{"sentences":[{"text":"Well, that's that's","start":135.905,"end":136.705,"sentiment":"neutral","sentiment_score":-0.05671314770976702}],"sentiment":"neutral","sentiment_score":-0.05671314770976702,"channel":0,"num_words":3,"start":135.905,"end":136.705},{"sentences":[{"text":"Exactly.","start":136.455,"end":136.955,"sentiment":"neutral","sentiment_score":-0.11383520066738129}],"sentiment":"neutral","sentiment_score":-0.11383520066738129,"channel":1,"num_words":1,"start":136.455,"end":136.955},{"sentences":[{"text":"we don't use VPNs.","start":136.785,"end":137.925,"sentiment":"neutral","sentiment_score":-0.3193792998790741}],"sentiment":"neutral","sentiment_score":-0.3193792998790741,"channel":0,"num_words":4,"start":136.785,"end":137.925},{"sentences":[{"text":"Well, neither do I.","start":138.335,"end":139.795,"sentiment":"neutral","sentiment_score":-0.3298499584197998},{"text":"Either how did it happen.","start":140.255,"end":141.55501,"sentiment":"negative","sentiment_score":-0.36680249571800233}],"sentiment":"negative","sentiment_score":-0.3503791458076901,"channel":1,"num_words":9,"start":138.335,"end":141.55501},{"sentences":[{"text":"I don't know.","start":142.25,"end":143.23,"sentiment":"neutral","sentiment_score":-0.27707356214523315},{"text":"I'm","start":144.01,"end":144.17,"sentiment":"neutral","sentiment_score":-0.25884971022605896}],"sentiment":"neutral","sentiment_score":-0.2725175991654396,"channel":0,"num_words":4,"start":142.25,"end":144.17},{"sentences":[{"text":"Well,","start":144.01686,"end":144.25687,"sentiment":"neutral","sentiment_score":-0.3202754259109497}],"sentiment":"neutral","sentiment_score":-0.3202754259109497,"channel":1,"num_words":1,"start":144.01686,"end":144.25687},{"sentences":[{"text":"gonna","start":144.17,"end":144.49,"sentiment":"neutral","sentiment_score":-0.3126826882362366}],"sentiment":"neutral","sentiment_score":-0.3126826882362366,"channel":0,"num_words":1,"start":144.17,"end":144.49},{"sentences":[{"text":"that's","start":144.25687,"end":144.49687,"sentiment":"negative","sentiment_score":-0.35738134384155273}],"sentiment":"negative","sentiment_score":-0.35738134384155273,"channel":1,"num_words":1,"start":144.25687,"end":144.49687},{"sentences":[{"text":"have","start":144.49,"end":144.73,"sentiment":"negative","sentiment_score":-0.38617682456970215}],"sentiment":"negative","sentiment_score":-0.38617682456970215,"channel":0,"num_words":1,"start":144.49,"end":144.73},{"sentences":[{"text":"the 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The agent apologizes and explains that they are working on resolving the issue. The agent assures the customer that they will get compensation and apologizes for the inconvenience."},"intents":{"segments":[{"text":"Yesterday morning, I couldn't connect to any of my streaming service. Right?","start_word":91,"end_word":102,"intents":[{"intent":"Fix connectivity issue","confidence_score":0.06116019}]},{"text":"when we've upgraded Don't our worry IP about transit. it, mate.","start_word":203,"end_word":213,"intents":[{"intent":"Update ip","confidence_score":0.03613922}]},{"text":"when we've upgraded Don't our worry IP about transit. it, mate. Don't worry about it. You guys are the worst freaking ISP I've ever had to deal with. And now and now I don't have any streaming until Wednesday or Thursday. Am I gonna get any compensation Okay.","start_word":203,"end_word":250,"intents":[{"intent":"Resolve ip issue","confidence_score":0.060658045}]},{"text":"Am I gonna get any compensation Okay.","start_word":243,"end_word":249,"intents":[{"intent":"Get compensation","confidence_score":0.35694253}]},{"text":"Before I called Stan, I found out that there was some VPN connection connecting me to the state somewhere. A VPN?","start_word":335,"end_word":355,"intents":[{"intent":"Contact vpn","confidence_score":0.009351951}]}]},"sentiments":{"segments":[{"text":"Good afternoon.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.3439648747444153},{"text":"Airtel tech support. Who is that? Airtel tech support. Yeah. Hi. How can I help you? What do you mean? You're just pulling us. Well, someone called me. I wanna be one of our one of our colleagues. What was your Yeah. name?","start_word":2,"end_word":44,"sentiment":"neutral","sentiment_score":0.016580702736973763},{"text":"Probably because I sent in a a a a a rather harsh message to you guys yesterday. I I'm not sure.","start_word":45,"end_word":65,"sentiment":"negative","sentiment_score":-0.4959911704063415},{"text":"Okay. So what what seems to be the problem? Is there anything I can help Mate, with?","start_word":66,"end_word":82,"sentiment":"neutral","sentiment_score":-0.10593358427286148},{"text":"you you guys didn't upgrade on Saturday night. Yesterday morning, I couldn't connect to any of my streaming service.","start_word":83,"end_word":101,"sentiment":"negative","sentiment_score":-0.4838634133338928},{"text":"Right? I I contacted Airtel.","start_word":102,"end_word":106,"sentiment":"neutral","sentiment_score":-0.2594242990016937},{"text":"First of all, the 1800 doesn't work. It says twenty four hour support. You call the number, it says this number is it's unavailable.","start_word":107,"end_word":130,"sentiment":"negative","sentiment_score":-0.41500741243362427},{"text":"1800 will work from nine nine till six, and then there's a tech support number Mate, after 06:00. I called in the middle of the day after trying to fault find this thing But all what day. day was it? What day? When? And yesterday, you would have had to call on 0403 number. Do all that information has been sent out to you during the Yesterday. transition When? What transition? when we've upgraded Don't our worry IP about transit. it, mate. Don't worry about it.","start_word":131,"end_word":216,"sentiment":"neutral","sentiment_score":-0.14750741467794923},{"text":"You guys are the worst freaking ISP I've ever had to deal with. And now and now I don't have any streaming until Wednesday or Thursday.","start_word":217,"end_word":242,"sentiment":"negative","sentiment_score":-0.6387373805046082},{"text":"Am I gonna get any compensation Okay. for that? Yes. We're gonna we're working on that. We'll have all that sorted between now and the time the services come back on. You know, I I'm I'm I'm a I'm an IT engineer. I found the problem yesterday myself, and I sent an email through to you guys. I am still waiting for a response. They told me to go and contact my streaming suppliers. I spent time on the phone with with with Stan all day.","start_word":243,"end_word":328,"sentiment":"neutral","sentiment_score":-0.08205823600292206},{"text":"They could not find a problem.","start_word":329,"end_word":334,"sentiment":"negative","sentiment_score":-0.4119591116905213},{"text":"Before I called Stan, I found out that there was some VPN connection connecting me to the state somewhere. A VPN? Yes. Well, that's that's Exactly. we don't use VPNs. Well, neither do I.","start_word":335,"end_word":368,"sentiment":"neutral","sentiment_score":-0.1827489137649536},{"text":"Either how did it happen.","start_word":369,"end_word":373,"sentiment":"negative","sentiment_score":-0.3567275404930115},{"text":"I don't know. I'm Well, gonna that's have the problem. to None of you guys know what you're doing. Anyway, don't worry about it. Just get it fixed, please, man.","start_word":374,"end_word":403,"sentiment":"neutral","sentiment_score":-0.16310407668352128},{"text":"okay. Thank you.","start_word":404,"end_word":406,"sentiment":"positive","sentiment_score":0.6066030859947205}],"average":{"sentiment":"neutral","sentiment_score":-0.1951718745746679}}}}